This role has a starting salary of £33,553 per annum, for working 36 hours per week. We are looking for two Planning Officers to join our friendly Development Management Team, which deals with planning applications relating to Minerals and Waste development, and the County Council's own development. If you are interested in land use planning, how it can shape our environment and facilitate good quality development, this could be the perfect next step. We are particularly keen to encourage applicants who may be at the start of their career in planning, and are looking for somewhere to develop their skills, knowledge and experience. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: A structured Professional Development Programme (PDP), including opportunities to gain new skills, experience and a planning qualification accredited by the Royal Town Planning Institute 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a tangible difference to Surrey's environment and communities About the Role Our team sits within the Council's Place directorate and is responsible for delivering Surrey County Council's statutory planning function as Minerals and Waste Planning Authority and in relation to the County Council's own development (under Regulation 3). We pride ourselves on providing an efficient and professional service to applicants, as well as assisting in the delivery of development which the County Council needs to provide and improve its services. As a Planning Officer, you will form part of the team dealing with pre-application advice requests and the determination of all types of planning application across the Minerals and Waste, and Regulation 3 (County Council development) functions. The role will involve: Managing a caseload of requests for pre-application advice and planning applications Carrying out site visits across the County Liaising with applicants Engaging stakeholders such as consultees, elected Councillors and those making representations on planning applications Drafting reports and making recommendations Participating in Planning and Regulatory Committee as required Assisting other Planning Officers on complex applications as required Although you will not have line management responsibilities, you will be encouraged to take ownership of your workload, manage your time effectively, and actively pursue your own professional development. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: A good working knowledge of land use planning in England and an ambition to develop a career as a planner The ability to work both collaboratively and independently as required, planning and managing your workload and adapting to shifting priorities in a dynamic environment Excellent communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing Ability to work inclusively with a diverse range of stakeholders to analyse, interpret and evaluate relevant data and the resolution of issues to support decision making Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and you will be asked the following 4 questions: What has motivated you to apply for the role of Planning Officer? (150 words) What relevant experience or transferable skills could you bring to this role? (200 words) What do you think the key challenges are that Planning Officers are likely to face and how do you think you would manage them? (200 words) Describe a time you had to work towards simultaneous deadlines. Please explain how you organised yourself and what you learnt from this experience (200 words) Please explain how you organised yourself and what you learnt from this experience (200 words) The job advert closes at 23:59 on 10/05/2026 with interviews to follow. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 30, 2026
Full time
This role has a starting salary of £33,553 per annum, for working 36 hours per week. We are looking for two Planning Officers to join our friendly Development Management Team, which deals with planning applications relating to Minerals and Waste development, and the County Council's own development. If you are interested in land use planning, how it can shape our environment and facilitate good quality development, this could be the perfect next step. We are particularly keen to encourage applicants who may be at the start of their career in planning, and are looking for somewhere to develop their skills, knowledge and experience. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: A structured Professional Development Programme (PDP), including opportunities to gain new skills, experience and a planning qualification accredited by the Royal Town Planning Institute 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a tangible difference to Surrey's environment and communities About the Role Our team sits within the Council's Place directorate and is responsible for delivering Surrey County Council's statutory planning function as Minerals and Waste Planning Authority and in relation to the County Council's own development (under Regulation 3). We pride ourselves on providing an efficient and professional service to applicants, as well as assisting in the delivery of development which the County Council needs to provide and improve its services. As a Planning Officer, you will form part of the team dealing with pre-application advice requests and the determination of all types of planning application across the Minerals and Waste, and Regulation 3 (County Council development) functions. The role will involve: Managing a caseload of requests for pre-application advice and planning applications Carrying out site visits across the County Liaising with applicants Engaging stakeholders such as consultees, elected Councillors and those making representations on planning applications Drafting reports and making recommendations Participating in Planning and Regulatory Committee as required Assisting other Planning Officers on complex applications as required Although you will not have line management responsibilities, you will be encouraged to take ownership of your workload, manage your time effectively, and actively pursue your own professional development. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: A good working knowledge of land use planning in England and an ambition to develop a career as a planner The ability to work both collaboratively and independently as required, planning and managing your workload and adapting to shifting priorities in a dynamic environment Excellent communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing Ability to work inclusively with a diverse range of stakeholders to analyse, interpret and evaluate relevant data and the resolution of issues to support decision making Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and you will be asked the following 4 questions: What has motivated you to apply for the role of Planning Officer? (150 words) What relevant experience or transferable skills could you bring to this role? (200 words) What do you think the key challenges are that Planning Officers are likely to face and how do you think you would manage them? (200 words) Describe a time you had to work towards simultaneous deadlines. Please explain how you organised yourself and what you learnt from this experience (200 words) Please explain how you organised yourself and what you learnt from this experience (200 words) The job advert closes at 23:59 on 10/05/2026 with interviews to follow. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long-term programme of Kitchens and Bathroom replacement works on behalf of Freebridge Community Housing, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum Car allowance Bonus scheme (eligible after 1 years service) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Apr 30, 2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long-term programme of Kitchens and Bathroom replacement works on behalf of Freebridge Community Housing, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £25,000 - £27,500 per annum Car allowance Bonus scheme (eligible after 1 years service) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
The starting salary for this position is £33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 30, 2026
Full time
The starting salary for this position is £33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity for a 12 month Fixed Term Contract to join Sovereign Network Group as a Resident Liaison Officer working from either our Hurn Hub. This role will include a mix of office, home and travelling to meet with customers across our regions. Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. To be successful in this 12 month Fixed Term Contract you will need: Proven experience in a previous RLO role. Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
Apr 30, 2026
Full time
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity for a 12 month Fixed Term Contract to join Sovereign Network Group as a Resident Liaison Officer working from either our Hurn Hub. This role will include a mix of office, home and travelling to meet with customers across our regions. Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. To be successful in this 12 month Fixed Term Contract you will need: Proven experience in a previous RLO role. Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
SCP 22 £33,699 Hours Per Week: 36 hours Base Location: Guardsman Tony Downes House, Droylsden Assessment Date : W/C 25 th May 2026 About GMPF At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members. Our 180 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care. Opportunity We're looking for a dedicated and customer focused individual to join our Customer Services team as a Customer Services Senior Officer. In this vital front-line role, you'll be the first point of contact for our members, while supporting your colleagues and Team Manager by handling escalations, coordinating rotas, and contributing to team projects. You'll play a key senior role in ensuring our members feel supported and informed, helping us maintain the high standards of service that our members rely on every day. Key Responsibilities Collaborate effectively: Working closely with your Team Manager to allocate duties and check the quality of the work being completed on team. Respond to member enquiries: Providing accurate, timely, and empathetic support to members contacting GMPF's helpline via phone and email. You'll help them navigate pension-related queries with confidence and clarity. Offer in person support: Representing GMPF at member surgeries and roadshows, delivering face-to-face guidance with professionalism and empathy. Contribute as a team player: Be on hand to support your colleagues with difficult calls and queries, looking for solutions to more challenging situations. Champion service excellence: Taking pride in delivering a high standard of customer care, identifying opportunities and feeding back ways to improve processes and enhancing the member experience. Grow with us: Whether you're early in your career or bringing experience from another sector, you'll be supported to develop your skills and grow within a team that values reliability, respect, and continuous improvement. Why Join GMPF? At GMPF, we value our employees and are proud to offer flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency. Generous benefits package automatic enrolment into the Local Government Pension Scheme, offering comprehensive benefits and life cover. Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime). Training and career development access to ongoing learning and progression opportunities. Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers. This role is employed by Tameside Council. Additional Information This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. Our rewards and benefits package can be viewed here. If you have the ambition, expertise, and drive to excel in this role, we'd love to hear from you. For an informal discussion about the role, please contact Mark Flannagan, Customer Services Section Manager, on . Please read the attached recruitment guidance document or visit our website careers page for support with your application and interview. The application process will involve both an interview and a task. More details about this will be provided if your application is successful. Supporting Documents Customer services senior officer application notes Customer services senior officer job description and person specification Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 30, 2026
Full time
SCP 22 £33,699 Hours Per Week: 36 hours Base Location: Guardsman Tony Downes House, Droylsden Assessment Date : W/C 25 th May 2026 About GMPF At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members. Our 180 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care. Opportunity We're looking for a dedicated and customer focused individual to join our Customer Services team as a Customer Services Senior Officer. In this vital front-line role, you'll be the first point of contact for our members, while supporting your colleagues and Team Manager by handling escalations, coordinating rotas, and contributing to team projects. You'll play a key senior role in ensuring our members feel supported and informed, helping us maintain the high standards of service that our members rely on every day. Key Responsibilities Collaborate effectively: Working closely with your Team Manager to allocate duties and check the quality of the work being completed on team. Respond to member enquiries: Providing accurate, timely, and empathetic support to members contacting GMPF's helpline via phone and email. You'll help them navigate pension-related queries with confidence and clarity. Offer in person support: Representing GMPF at member surgeries and roadshows, delivering face-to-face guidance with professionalism and empathy. Contribute as a team player: Be on hand to support your colleagues with difficult calls and queries, looking for solutions to more challenging situations. Champion service excellence: Taking pride in delivering a high standard of customer care, identifying opportunities and feeding back ways to improve processes and enhancing the member experience. Grow with us: Whether you're early in your career or bringing experience from another sector, you'll be supported to develop your skills and grow within a team that values reliability, respect, and continuous improvement. Why Join GMPF? At GMPF, we value our employees and are proud to offer flexible hybrid working arrangements work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency. Generous benefits package automatic enrolment into the Local Government Pension Scheme, offering comprehensive benefits and life cover. Excellent leave entitlement starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime). Training and career development access to ongoing learning and progression opportunities. Employee rewards and perks discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers. This role is employed by Tameside Council. Additional Information This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. Our rewards and benefits package can be viewed here. If you have the ambition, expertise, and drive to excel in this role, we'd love to hear from you. For an informal discussion about the role, please contact Mark Flannagan, Customer Services Section Manager, on . Please read the attached recruitment guidance document or visit our website careers page for support with your application and interview. The application process will involve both an interview and a task. More details about this will be provided if your application is successful. Supporting Documents Customer services senior officer application notes Customer services senior officer job description and person specification Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
We're supporting a Kent-based Local Authority in securing an experienced Private Sector Housing Officer to step into a busy caseload and hit the ground running. If you're confident managing enforcement cases and enjoy being out in the field, this one will suit you. What you'll be doing: Managing a varied caseload across private sector housing Responding to service requests and carrying out property inspections Using HHSRS to assess hazards and determine appropriate action Progressing enforcement action where required, including notices and penalties Supporting HMO licensing and compliance activity Liaising with landlords, tenants, and internal teams to drive resolutions What they're looking for: Recent experience within a Local Authority Private Sector Housing team Comfortable working independently with minimal supervision Solid understanding of current housing legislation and enforcement processes Ability to prioritise workload in a fast-paced environment This is a great opportunity for someone who likes autonomy, variety, and making a tangible difference within the private rented sector. Our client is looking to shortlist applications and interview next week. Interested? Drop me a message for more details! E: (url removed)
Apr 30, 2026
Contractor
We're supporting a Kent-based Local Authority in securing an experienced Private Sector Housing Officer to step into a busy caseload and hit the ground running. If you're confident managing enforcement cases and enjoy being out in the field, this one will suit you. What you'll be doing: Managing a varied caseload across private sector housing Responding to service requests and carrying out property inspections Using HHSRS to assess hazards and determine appropriate action Progressing enforcement action where required, including notices and penalties Supporting HMO licensing and compliance activity Liaising with landlords, tenants, and internal teams to drive resolutions What they're looking for: Recent experience within a Local Authority Private Sector Housing team Comfortable working independently with minimal supervision Solid understanding of current housing legislation and enforcement processes Ability to prioritise workload in a fast-paced environment This is a great opportunity for someone who likes autonomy, variety, and making a tangible difference within the private rented sector. Our client is looking to shortlist applications and interview next week. Interested? Drop me a message for more details! E: (url removed)
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 30, 2026
Contractor
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 30, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Ho meownership Officer East London based with a balance of home and office working £39,507 - £41,586 per year 37.5 hours per week - Monday to Friday, 9am to 5:30pm We are looking to recruit a Homeownership Officer to join our Homeownership team based in our Blackwall Reach Office, London. You will be responsible for delivering a responsive and customer focused homeownership management service to homeownership properties throughout the country. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer focused service. The role of Homeownership Officer will include: Managing homeownership estates, including line managing scheme managers where appropriate Managing as per the lease and leasehold legislation Handling of service charge budgets and accounts Dealing with customer queries and disputes and complaints Estate inspections and ensuring health and safety compliance managed Skills and experiences: Knowledge and experience of working with homeownership properties (understanding leases and legislation) Ability to understand service charge accounts and explain them to customers Real customer focus on understanding issues and finding solutions which also comply with the lease/legislation Travel will be a requirement of the role, therefore a full valid driving licence is essential Why work for us? We are a not for profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £39,507 (rising to £41,586 after 12 months, subject to satisfactory performance). Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Apr 30, 2026
Full time
Ho meownership Officer East London based with a balance of home and office working £39,507 - £41,586 per year 37.5 hours per week - Monday to Friday, 9am to 5:30pm We are looking to recruit a Homeownership Officer to join our Homeownership team based in our Blackwall Reach Office, London. You will be responsible for delivering a responsive and customer focused homeownership management service to homeownership properties throughout the country. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer focused service. The role of Homeownership Officer will include: Managing homeownership estates, including line managing scheme managers where appropriate Managing as per the lease and leasehold legislation Handling of service charge budgets and accounts Dealing with customer queries and disputes and complaints Estate inspections and ensuring health and safety compliance managed Skills and experiences: Knowledge and experience of working with homeownership properties (understanding leases and legislation) Ability to understand service charge accounts and explain them to customers Real customer focus on understanding issues and finding solutions which also comply with the lease/legislation Travel will be a requirement of the role, therefore a full valid driving licence is essential Why work for us? We are a not for profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £39,507 (rising to £41,586 after 12 months, subject to satisfactory performance). Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
MacTaggart, Scott and Company
Edinburgh, Midlothian
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Apr 30, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2026
Full time
A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.
The Senior Housing Officer will oversee housing services, ensuring efficient property management and excellent tenant support. Based in Manchester, this temporary position requires a motivated professional to deliver high-quality results in the not-for-profit sector. Client Details This is an opportunity to join a small-sized organisation in the not-for-profit sector, dedicated to providing housing services to the community. The organisation is committed to delivering exceptional standards of property management and tenant care. Description Manage a portfolio of properties, ensuring compliance with housing policies and regulations. Oversee tenancy agreements, including renewals, terminations, and resolving any related queries. Support tenants in accessing housing-related services and resources. Address tenant issues and complaints promptly and professionally. Conduct property inspections to ensure maintenance and safety standards are upheld. Collaborate with internal teams and external stakeholders to deliver effective housing solutions. Maintain accurate records and prepare reports on tenancy and property management activities. Ensure the organisation's values and commitment to the community are reflected in all aspects of service delivery. Profile A successful Senior Housing Officer should have: Strong knowledge of housing legislation and property management practices. Excellent organisational and problem-solving skills. Proven experience in tenant relations and resolving disputes. Ability to work independently and prioritise tasks effectively. Strong written and verbal communication skills. Proficiency in using relevant IT systems and software. Job Offer Competitive hourly rate ranging from 25.00 to 31.00, paid on a temporary basis. Opportunity to work in the not-for-profit sector, making a meaningful impact on the community. Role located in Manchester, offering convenient access to local amenities and transport links. Supportive and inclusive work environment dedicated to excellence in housing services. If you are an experienced Senior Housing Officer looking for your next challenge in Manchester, apply today to contribute to this rewarding role in the not-for-profit sector.
Apr 30, 2026
Seasonal
The Senior Housing Officer will oversee housing services, ensuring efficient property management and excellent tenant support. Based in Manchester, this temporary position requires a motivated professional to deliver high-quality results in the not-for-profit sector. Client Details This is an opportunity to join a small-sized organisation in the not-for-profit sector, dedicated to providing housing services to the community. The organisation is committed to delivering exceptional standards of property management and tenant care. Description Manage a portfolio of properties, ensuring compliance with housing policies and regulations. Oversee tenancy agreements, including renewals, terminations, and resolving any related queries. Support tenants in accessing housing-related services and resources. Address tenant issues and complaints promptly and professionally. Conduct property inspections to ensure maintenance and safety standards are upheld. Collaborate with internal teams and external stakeholders to deliver effective housing solutions. Maintain accurate records and prepare reports on tenancy and property management activities. Ensure the organisation's values and commitment to the community are reflected in all aspects of service delivery. Profile A successful Senior Housing Officer should have: Strong knowledge of housing legislation and property management practices. Excellent organisational and problem-solving skills. Proven experience in tenant relations and resolving disputes. Ability to work independently and prioritise tasks effectively. Strong written and verbal communication skills. Proficiency in using relevant IT systems and software. Job Offer Competitive hourly rate ranging from 25.00 to 31.00, paid on a temporary basis. Opportunity to work in the not-for-profit sector, making a meaningful impact on the community. Role located in Manchester, offering convenient access to local amenities and transport links. Supportive and inclusive work environment dedicated to excellence in housing services. If you are an experienced Senior Housing Officer looking for your next challenge in Manchester, apply today to contribute to this rewarding role in the not-for-profit sector.
Construction Resources Limited.
Skelmersdale, Lancashire
About the Company Our client is one of the UK's largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Apr 30, 2026
Full time
About the Company Our client is one of the UK's largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Apr 30, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Housing Officer Bournemouth Hybrid Rate: £22.98 per hour IR35 Status: Inside Initial Contract Length: 6 months Start Date: ASAP Working Hours: 37 Hours: 8:30 - 17:00 Role Summary This is an opportunity to join a local authority housing team in Bournemouth, providing a high-quality housing service focused on sustaining tenancies and resolving complex housing issues. You will manage a varied and challenging caseload, act as an escalation point for colleagues and customers, and work closely with internal teams and external agencies to deliver effective housing solutions. The role also offers the chance to contribute to service improvements, small projects, and policy development. What you will do as a Housing Officer - Act as an escalation point for complex tenancy and housing issues, including allocations, applications, and assessments - Manage a complex caseload covering areas such as anti-social behaviour, safeguarding, fraud, and tenancy breaches - Investigate cases, determine appropriate actions, and progress enforcement proceedings in line with legislation and policy - Serve legal notices, attend court, and present evidence while liaising with legal teams, police, and other stakeholders - Lead and co-ordinate responses to issues such as anti-social behaviour and domestic abuse, including multi-agency working - Engage with tenants and residents, providing advice and support to resolve issues and improve service delivery - Contribute to small projects, service improvements, and policy development within the housing team What you will need as a Housing Officer - Diploma qualification or equivalent experience (CIH qualification desirable) - Strong knowledge of housing legislation, tenant and landlord rights - Experience managing complex caseloads within housing management - Proven experience handling enforcement and legal proceedings - Experience dealing with anti-social behaviour cases and safeguarding concerns - Ability to communicate effectively and influence outcomes in challenging situations - Strong organisational skills with the ability to manage workload under pressure What's on offer - Competitive rate of £22.98 per hour - Hybrid working arrangement - Opportunity to work within a supportive local authority environment - Exposure to complex and varied housing cases - Potential for contract extension Apply NOW or contact me directly to discuss this Housing Officer opportunity in more detail.
Apr 29, 2026
Contractor
Housing Officer Bournemouth Hybrid Rate: £22.98 per hour IR35 Status: Inside Initial Contract Length: 6 months Start Date: ASAP Working Hours: 37 Hours: 8:30 - 17:00 Role Summary This is an opportunity to join a local authority housing team in Bournemouth, providing a high-quality housing service focused on sustaining tenancies and resolving complex housing issues. You will manage a varied and challenging caseload, act as an escalation point for colleagues and customers, and work closely with internal teams and external agencies to deliver effective housing solutions. The role also offers the chance to contribute to service improvements, small projects, and policy development. What you will do as a Housing Officer - Act as an escalation point for complex tenancy and housing issues, including allocations, applications, and assessments - Manage a complex caseload covering areas such as anti-social behaviour, safeguarding, fraud, and tenancy breaches - Investigate cases, determine appropriate actions, and progress enforcement proceedings in line with legislation and policy - Serve legal notices, attend court, and present evidence while liaising with legal teams, police, and other stakeholders - Lead and co-ordinate responses to issues such as anti-social behaviour and domestic abuse, including multi-agency working - Engage with tenants and residents, providing advice and support to resolve issues and improve service delivery - Contribute to small projects, service improvements, and policy development within the housing team What you will need as a Housing Officer - Diploma qualification or equivalent experience (CIH qualification desirable) - Strong knowledge of housing legislation, tenant and landlord rights - Experience managing complex caseloads within housing management - Proven experience handling enforcement and legal proceedings - Experience dealing with anti-social behaviour cases and safeguarding concerns - Ability to communicate effectively and influence outcomes in challenging situations - Strong organisational skills with the ability to manage workload under pressure What's on offer - Competitive rate of £22.98 per hour - Hybrid working arrangement - Opportunity to work within a supportive local authority environment - Exposure to complex and varied housing cases - Potential for contract extension Apply NOW or contact me directly to discuss this Housing Officer opportunity in more detail.
MacTaggart, Scott and Company
Edinburgh, Midlothian
Join Our Team: Trade Compliance Officer Location: Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent MacTaggart Scott is excited to welcome an experienced Trade Compliance Officer to support our critical import and export activities and help keep our international operations moving. Reporting to the Commercial Director, you'll partner with our current Trade Compliance Officer to ensure we trade confidently, compliantly, and in line with all UK HMRC and trade compliance regulations. This is a practical, fast-paced role where no two days are the same. You'll be at the centre of our trade and customs processes, working collaboratively across teams and making a real difference through your attention to detail, initiative, and problem-solving skills. About Us For over a century, MacTaggart Scott has played a vital role in supporting the Naval Defence sector, providing integrated solutions from early-stage analysis and design to manufacture, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and commitment to continuous improvement. What is the Job About? The Trade Compliance Officer plays a key role in ensuring compliant, efficient, and timely movement of goods across borders. The role supports imports and exports under a variety of customs regimes, manages documentation and reporting obligations, liaises with freight forwarders and internal stakeholders, and assists with HMRC and UK Government reporting. Success in this role is measured by maintaining accurate records, ensuring regulatory compliance, supporting business operations, and contributing to smooth and cost-effective trade activities across the organisation. Key Responsibilities Manage day-to-day import and export activities in line with UK trade compliance and HMRC requirements. Prepare, review, and maintain accurate import/export documentation under customs supervision. Liaise with freight forwarders, despatch, and internal teams to support clearances, invoicing, and timely shipments. Support imports and exports under Home Use, Customs Warehousing (CW), Inward Processing (IP), and Outward Processing (OP). Manage licence-controlled activities including Travel Letters, CUTs, approval checks, and SPIRE/LITE applications. Maintain shipping and customs records, supporting licence returns, Bills of Discharge, HMRC reports (including 1507), and audits. Assist with regulatory reporting and submissions to HMRC and other UK Government departments. Review HMRC reports and support Finance with accurate processing of customs invoices and costs. Build strong relationships with internal and external stakeholders, promoting trade compliance awareness and best practice. Support compliance monitoring, audits, and import/export planning aligned to business objectives. Continue to develop trade compliance knowledge through ongoing learning and professional development. About You You are a detail focused and motivated trade compliance professional who enjoys playing a vital role in keeping complex operations running smoothly. With experience in a manufacturing environment, you are comfortable working within established processes, communicating with stakeholders at all levels, and managing detailed administrative tasks with accuracy and professionalism. Knowledge, Skills and Experience Proven experience in a Trade Compliance role within a manufacturing environment Demonstrable knowledge of UK Trade Compliance and HMRC requirements. Strong attention to detail and a methodical approach to work. Good interpersonal and communication skills. Strong problem-solving capability. Good working knowledge of Microsoft Office tools. A proactive, "can-do" attitude with enthusiasm and motivation. Ability to build effective working relationships internally and externally. Your Future at MacTaggart Scott - What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
Apr 29, 2026
Full time
Join Our Team: Trade Compliance Officer Location: Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent MacTaggart Scott is excited to welcome an experienced Trade Compliance Officer to support our critical import and export activities and help keep our international operations moving. Reporting to the Commercial Director, you'll partner with our current Trade Compliance Officer to ensure we trade confidently, compliantly, and in line with all UK HMRC and trade compliance regulations. This is a practical, fast-paced role where no two days are the same. You'll be at the centre of our trade and customs processes, working collaboratively across teams and making a real difference through your attention to detail, initiative, and problem-solving skills. About Us For over a century, MacTaggart Scott has played a vital role in supporting the Naval Defence sector, providing integrated solutions from early-stage analysis and design to manufacture, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and commitment to continuous improvement. What is the Job About? The Trade Compliance Officer plays a key role in ensuring compliant, efficient, and timely movement of goods across borders. The role supports imports and exports under a variety of customs regimes, manages documentation and reporting obligations, liaises with freight forwarders and internal stakeholders, and assists with HMRC and UK Government reporting. Success in this role is measured by maintaining accurate records, ensuring regulatory compliance, supporting business operations, and contributing to smooth and cost-effective trade activities across the organisation. Key Responsibilities Manage day-to-day import and export activities in line with UK trade compliance and HMRC requirements. Prepare, review, and maintain accurate import/export documentation under customs supervision. Liaise with freight forwarders, despatch, and internal teams to support clearances, invoicing, and timely shipments. Support imports and exports under Home Use, Customs Warehousing (CW), Inward Processing (IP), and Outward Processing (OP). Manage licence-controlled activities including Travel Letters, CUTs, approval checks, and SPIRE/LITE applications. Maintain shipping and customs records, supporting licence returns, Bills of Discharge, HMRC reports (including 1507), and audits. Assist with regulatory reporting and submissions to HMRC and other UK Government departments. Review HMRC reports and support Finance with accurate processing of customs invoices and costs. Build strong relationships with internal and external stakeholders, promoting trade compliance awareness and best practice. Support compliance monitoring, audits, and import/export planning aligned to business objectives. Continue to develop trade compliance knowledge through ongoing learning and professional development. About You You are a detail focused and motivated trade compliance professional who enjoys playing a vital role in keeping complex operations running smoothly. With experience in a manufacturing environment, you are comfortable working within established processes, communicating with stakeholders at all levels, and managing detailed administrative tasks with accuracy and professionalism. Knowledge, Skills and Experience Proven experience in a Trade Compliance role within a manufacturing environment Demonstrable knowledge of UK Trade Compliance and HMRC requirements. Strong attention to detail and a methodical approach to work. Good interpersonal and communication skills. Strong problem-solving capability. Good working knowledge of Microsoft Office tools. A proactive, "can-do" attitude with enthusiasm and motivation. Ability to build effective working relationships internally and externally. Your Future at MacTaggart Scott - What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
The starting salary for this position is 33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 ( 33,552- 45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 29, 2026
Full time
The starting salary for this position is 33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 ( 33,552- 45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Apr 29, 2026
Contractor
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 29, 2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
You will work closely with Parish Councils, local communities, landowners, housing providers and Dorset Council to help rural communities explore and progress solutions to local housing need. This is a community facing, relationship based role that combines engagement, analysis and practical problem solving. You will manage your own caseload and play a key part in building trust, navigating sensitive issues, and helping partners move ideas towards delivery. Key responsibilities include: Promoting the Rural Housing Enabling service across Dorset Supporting communities to understand evidence of local housing need Identifying and helping to progress potential affordable housing sites Supporting early stages of scheme development through to handover You will not be expected to come with detailed technical knowledge of rural housing policy. Training, mentoring and technical support will be provided , including support from national and local Rural Housing Enabling networks.
Apr 29, 2026
Full time
You will work closely with Parish Councils, local communities, landowners, housing providers and Dorset Council to help rural communities explore and progress solutions to local housing need. This is a community facing, relationship based role that combines engagement, analysis and practical problem solving. You will manage your own caseload and play a key part in building trust, navigating sensitive issues, and helping partners move ideas towards delivery. Key responsibilities include: Promoting the Rural Housing Enabling service across Dorset Supporting communities to understand evidence of local housing need Identifying and helping to progress potential affordable housing sites Supporting early stages of scheme development through to handover You will not be expected to come with detailed technical knowledge of rural housing policy. Training, mentoring and technical support will be provided , including support from national and local Rural Housing Enabling networks.
