Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Apr 26, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Apr 26, 2026
Full time
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
MFL ECT (French or Spanish) - Permanent Role - September Start Barking & Dagenham, East London Are you a passionate MFL ECT ready to start your teaching career in a supportive and forward-thinking secondary school? We are working with a well-regarded secondary school in Barking & Dagenham seeking a talented French or Spanish teacher to join their MFL department on a permanent basis from September. The Role: Teach French or Spanish across KS3 and KS4, delivering engaging lessons that build confidence, communication skills, and a love for languages. The School Offers: Permanent position from September Strong ECT support and mentoring programme Collaborative and experienced MFL department Supportive leadership and good behaviour culture Excellent CPD and progression opportunities The Ideal Candidate: QTS (or on track to achieve) Specialism in French or Spanish Strong classroom presence and communication skills Passion for languages and student progress Motivated, reflective, and eager to develop This is a fantastic opportunity to secure a permanent ECT role in a dynamic and supportive East London school. Apply now by sending your CV to James at Academics.
Apr 25, 2026
Full time
MFL ECT (French or Spanish) - Permanent Role - September Start Barking & Dagenham, East London Are you a passionate MFL ECT ready to start your teaching career in a supportive and forward-thinking secondary school? We are working with a well-regarded secondary school in Barking & Dagenham seeking a talented French or Spanish teacher to join their MFL department on a permanent basis from September. The Role: Teach French or Spanish across KS3 and KS4, delivering engaging lessons that build confidence, communication skills, and a love for languages. The School Offers: Permanent position from September Strong ECT support and mentoring programme Collaborative and experienced MFL department Supportive leadership and good behaviour culture Excellent CPD and progression opportunities The Ideal Candidate: QTS (or on track to achieve) Specialism in French or Spanish Strong classroom presence and communication skills Passion for languages and student progress Motivated, reflective, and eager to develop This is a fantastic opportunity to secure a permanent ECT role in a dynamic and supportive East London school. Apply now by sending your CV to James at Academics.
FRENCH SELECTION (FS) Head of International Accounts Location: Coalville Hybrid working with international travel Salary: up to 80,000 per annum (depending on experience) Ref: 8226HA To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8226HA The company: A well-established British supplier of high-quality products within the printable media industry. Main duties: Drive international growth by developing and executing market expansion strategies, strengthening distributor performance, and maximising the commercial potential of key accounts across Europe, the UK, USA and Canada. The role: - Lead the development and execution of growth strategies to drive market expansion and unlock new revenue opportunities internationally - Identify opportunities for new distributors and enhance existing distributor performance across key territories through structured training, setting KPIs and performance reviews - Build and maintain senior-level relationships with key customers and partners - Collaborate cross-functionally to ensure high-quality solutions tailored to customer needs - Contribute to senior leadership discussions, shaping commercial strategy and supporting organisational decision making. - Liaise with Procurement team to support the development of bespoke, customer-specific product solutions and coordinate costings and lead times - Deliver accurate forecasting, pipeline management and distributor performance reporting. - Work closely with aligned companies across Europe and North America to maximise international distribution opportunities. - Travel internationally to visit clients and attend exhibitions (up to 40% of the time), including Europe, USA and Canada The candidate: - Extensive experience in export sales, international account management and/or distributor management is essential - Experience in consultative selling strategy with an understanding of bespoke product development - Fluency in German, Italian, Dutch or French is highly advantageous - Excellent communication and negotiation skills - Commercially driven, proactive, and results-oriented approach - IT literate and confident with ERP and CRM systems The salary: up to 80,000 per annum plus benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 25, 2026
Full time
FRENCH SELECTION (FS) Head of International Accounts Location: Coalville Hybrid working with international travel Salary: up to 80,000 per annum (depending on experience) Ref: 8226HA To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8226HA The company: A well-established British supplier of high-quality products within the printable media industry. Main duties: Drive international growth by developing and executing market expansion strategies, strengthening distributor performance, and maximising the commercial potential of key accounts across Europe, the UK, USA and Canada. The role: - Lead the development and execution of growth strategies to drive market expansion and unlock new revenue opportunities internationally - Identify opportunities for new distributors and enhance existing distributor performance across key territories through structured training, setting KPIs and performance reviews - Build and maintain senior-level relationships with key customers and partners - Collaborate cross-functionally to ensure high-quality solutions tailored to customer needs - Contribute to senior leadership discussions, shaping commercial strategy and supporting organisational decision making. - Liaise with Procurement team to support the development of bespoke, customer-specific product solutions and coordinate costings and lead times - Deliver accurate forecasting, pipeline management and distributor performance reporting. - Work closely with aligned companies across Europe and North America to maximise international distribution opportunities. - Travel internationally to visit clients and attend exhibitions (up to 40% of the time), including Europe, USA and Canada The candidate: - Extensive experience in export sales, international account management and/or distributor management is essential - Experience in consultative selling strategy with an understanding of bespoke product development - Fluency in German, Italian, Dutch or French is highly advantageous - Excellent communication and negotiation skills - Commercially driven, proactive, and results-oriented approach - IT literate and confident with ERP and CRM systems The salary: up to 80,000 per annum plus benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
FRENCH SELECTION (FS) French speaking Account Manager Available Part-time Location: Dartford Salary: circa £30,000 per annum pro rata Ref: 1214FR To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 1214FR The company: An innovative family-owned manufacturer dealing with prestigious clients globally. Main duties: An exciting opportunity to support the growth of the French and UK markets managing sales and administration. The role: -Manage sales processes, including processing orders and quotations -Build and maintain strong customer relationships through regular communication, sales calls, and professional support -Proactively generate sales in the French market by identifying opportunities, overcoming objections, and closing deals. -Handle customer enquiries effectively, ensuring satisfaction. -Track orders, provide sales reports/forecasts, and contribute to business planning and growth initiatives (including exhibitions and finding new agents). The candidate: - Fluent in French (written and spoken) - Essential - Experience in sales or account management - Proactive, confident and dynamic personality - Excellent communication skills and a team player - IT literate (knowledge of Sage would be beneficial) The salary: circa £30,000 per annum pro rata French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 25, 2026
Full time
FRENCH SELECTION (FS) French speaking Account Manager Available Part-time Location: Dartford Salary: circa £30,000 per annum pro rata Ref: 1214FR To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 1214FR The company: An innovative family-owned manufacturer dealing with prestigious clients globally. Main duties: An exciting opportunity to support the growth of the French and UK markets managing sales and administration. The role: -Manage sales processes, including processing orders and quotations -Build and maintain strong customer relationships through regular communication, sales calls, and professional support -Proactively generate sales in the French market by identifying opportunities, overcoming objections, and closing deals. -Handle customer enquiries effectively, ensuring satisfaction. -Track orders, provide sales reports/forecasts, and contribute to business planning and growth initiatives (including exhibitions and finding new agents). The candidate: - Fluent in French (written and spoken) - Essential - Experience in sales or account management - Proactive, confident and dynamic personality - Excellent communication skills and a team player - IT literate (knowledge of Sage would be beneficial) The salary: circa £30,000 per annum pro rata French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Apr 25, 2026
Full time
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Business Affairs Manager Contract Duration: 12 months London, UK (3 days onsite, 2 days WFH) Must speak an additional language: Spanish/ Portuguese/ French/ German Key Qualifications: Minimum 8 years of relevant experience in the advertising, entertainment, or other media content-focused industry and thrive in a fast-paced, deadline driven environment. Strong working knowledge of entertainment licensing, specifically music, podcasts, and apps. Strong working knowledge of IP rights including copyright, trademark, and licensing in the area of entertainment and/or advertising law with emphasis on digital content / technology and creator content (including disclosures). Proven track record managing Business Affairs for campaigns that include paid and organic social, influencer-generated content, and short-form video for platforms such as Instagram, TikTok, and YouTube. Fluent in both oral and written English and at least one other language relevant to the West region (e.g., Spanish, Portuguese, French, or German) is mandatory. Fluency in another language is desired. Demonstrated ability to lead multiple complex projects simultaneously. Ability to handle high-level responsibilities and make decisions independently when needed. Exceptional organizational, prioritization, and time management skills. Dynamic and inquisitive problem solver who consistently seeks solutions through thoughtful questioning and in-depth analysis. Strong written and verbal communication skills, along with strong interpersonal skills, including the ability to effectively interact with a diverse range of personalities and styles to establish effective relationships across the organization. Work with third-party rights holders directly to secure permissions and clear rights to content, ranging from music, TV/film clips, podcast artwork, as well as software, demo screenshots & videos, icons, logos, game controllers, hardware accessories, photography, names, trademarks, copyrighted materials, open source software, etc. for a variety of marketing deliverables including for social advertising.
Apr 25, 2026
Contractor
Business Affairs Manager Contract Duration: 12 months London, UK (3 days onsite, 2 days WFH) Must speak an additional language: Spanish/ Portuguese/ French/ German Key Qualifications: Minimum 8 years of relevant experience in the advertising, entertainment, or other media content-focused industry and thrive in a fast-paced, deadline driven environment. Strong working knowledge of entertainment licensing, specifically music, podcasts, and apps. Strong working knowledge of IP rights including copyright, trademark, and licensing in the area of entertainment and/or advertising law with emphasis on digital content / technology and creator content (including disclosures). Proven track record managing Business Affairs for campaigns that include paid and organic social, influencer-generated content, and short-form video for platforms such as Instagram, TikTok, and YouTube. Fluent in both oral and written English and at least one other language relevant to the West region (e.g., Spanish, Portuguese, French, or German) is mandatory. Fluency in another language is desired. Demonstrated ability to lead multiple complex projects simultaneously. Ability to handle high-level responsibilities and make decisions independently when needed. Exceptional organizational, prioritization, and time management skills. Dynamic and inquisitive problem solver who consistently seeks solutions through thoughtful questioning and in-depth analysis. Strong written and verbal communication skills, along with strong interpersonal skills, including the ability to effectively interact with a diverse range of personalities and styles to establish effective relationships across the organization. Work with third-party rights holders directly to secure permissions and clear rights to content, ranging from music, TV/film clips, podcast artwork, as well as software, demo screenshots & videos, icons, logos, game controllers, hardware accessories, photography, names, trademarks, copyrighted materials, open source software, etc. for a variety of marketing deliverables including for social advertising.
The Opportunity As an AV Installation Engineer, you will be responsible for the hands-on installation, termination, testing of commercial AV and videoconferencing systems. You will work predominantly on client sites across Europe, often for extended periods, and will be expected to deliver installations to a consistently high standard with minimal supervision. This role requires significant and regular travel within the EU - you should be comfortable spending the majority of your working time away from home. Key Responsibilities Install, terminate and test AV systems including displays, speakers, microphones, DSPs, video bars, control processors and network switches in commercial environments. First-fix and second-fix cabling - CAT6/6a, fibre, HDMI, USB, Dante/AES67 audio networks. Rack build and cable management to a high standard - dress, label and document all installations. Conduct site surveys and produce as-built documentation, cable schedules and snagging reports. Liaise with client IT teams, facilities managers and main contractors on-site to coordinate access, power and network requirements. Troubleshoot and resolve installation issues independently, escalating to the project manager or commissioning engineer where necessary. Travel extensively within the EU (Netherlands, Germany, France, Spain and others) for project deployments - typically weeks at a time. Maintain a clean and professional working environment on client sites at all times. Adhere to all health and safety regulations and site-specific requirements. Based ideally Greater London or Home Counties but with extensive travel across Europe and UK.Salary £35k-£40k doe/neg. plus pension benefits. Your Skills and Experience: Essential Minimum 3 years of hands-on experience installing commercial AV systems in corporate environments. Strong working knowledge of videoconferencing and UC systems - Microsoft Teams Rooms, Zoom Rooms, or equivalent. Experience with AV brands such as Crestron, QSC/Q-SYS, Shure, Biamp, Logitech, Neat, Poly and Samsung commercial displays. Proficient in structured cabling - CAT6/6a termination, fibre patching, AV-over-IP and Dante audio networking. Competent rack builder with a strong eye for cable management and labelling. Ability to read and interpret AV drawings, schematics and room layouts. Self-motivated and able to work independently on-site with minimal supervision. Comfortable with extensive EU travel - you will be away from home regularly, often for extended periods. Professional appearance and strong communication skills - you are representing the company on client sites daily. Desirable Crestron, Biamp, QSC or Shure manufacturer certifications. CTS (Certified Technology Specialist) or working towards it. Experience with Dante audio networking and Audinate certification. IPAF, PASMA or CSCS card holder. ECS/CSCS card or equivalent electrical qualification. Additional European language skills (Dutch, German, French or Spanish) are a strong advantage. Previous experience working on international AV projects or multi-site rollouts. What We Offer Generous travel allowances and per diems for EU deployments. All travel, accommodation and expenses covered for project work. Manufacturer training and certification pathways (Crestron, QSC, Shure and others). Support towards CTS certification. Exposure to large-scale, high-profile projects for enterprise clients across Europe. A growing company with real career progression opportunities. Pension contributions and holiday entitlement in line with UK standards. A close-knit, hands-on team that values quality workmanship and professional pride. The Organisation Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital. The Recruiter AV Jobs are the UK s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.
Apr 25, 2026
Full time
The Opportunity As an AV Installation Engineer, you will be responsible for the hands-on installation, termination, testing of commercial AV and videoconferencing systems. You will work predominantly on client sites across Europe, often for extended periods, and will be expected to deliver installations to a consistently high standard with minimal supervision. This role requires significant and regular travel within the EU - you should be comfortable spending the majority of your working time away from home. Key Responsibilities Install, terminate and test AV systems including displays, speakers, microphones, DSPs, video bars, control processors and network switches in commercial environments. First-fix and second-fix cabling - CAT6/6a, fibre, HDMI, USB, Dante/AES67 audio networks. Rack build and cable management to a high standard - dress, label and document all installations. Conduct site surveys and produce as-built documentation, cable schedules and snagging reports. Liaise with client IT teams, facilities managers and main contractors on-site to coordinate access, power and network requirements. Troubleshoot and resolve installation issues independently, escalating to the project manager or commissioning engineer where necessary. Travel extensively within the EU (Netherlands, Germany, France, Spain and others) for project deployments - typically weeks at a time. Maintain a clean and professional working environment on client sites at all times. Adhere to all health and safety regulations and site-specific requirements. Based ideally Greater London or Home Counties but with extensive travel across Europe and UK.Salary £35k-£40k doe/neg. plus pension benefits. Your Skills and Experience: Essential Minimum 3 years of hands-on experience installing commercial AV systems in corporate environments. Strong working knowledge of videoconferencing and UC systems - Microsoft Teams Rooms, Zoom Rooms, or equivalent. Experience with AV brands such as Crestron, QSC/Q-SYS, Shure, Biamp, Logitech, Neat, Poly and Samsung commercial displays. Proficient in structured cabling - CAT6/6a termination, fibre patching, AV-over-IP and Dante audio networking. Competent rack builder with a strong eye for cable management and labelling. Ability to read and interpret AV drawings, schematics and room layouts. Self-motivated and able to work independently on-site with minimal supervision. Comfortable with extensive EU travel - you will be away from home regularly, often for extended periods. Professional appearance and strong communication skills - you are representing the company on client sites daily. Desirable Crestron, Biamp, QSC or Shure manufacturer certifications. CTS (Certified Technology Specialist) or working towards it. Experience with Dante audio networking and Audinate certification. IPAF, PASMA or CSCS card holder. ECS/CSCS card or equivalent electrical qualification. Additional European language skills (Dutch, German, French or Spanish) are a strong advantage. Previous experience working on international AV projects or multi-site rollouts. What We Offer Generous travel allowances and per diems for EU deployments. All travel, accommodation and expenses covered for project work. Manufacturer training and certification pathways (Crestron, QSC, Shure and others). Support towards CTS certification. Exposure to large-scale, high-profile projects for enterprise clients across Europe. A growing company with real career progression opportunities. Pension contributions and holiday entitlement in line with UK standards. A close-knit, hands-on team that values quality workmanship and professional pride. The Organisation Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital. The Recruiter AV Jobs are the UK s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.
Traffic Information Editor Ever wondered where the traffic updates on radio, sat nav, and in car systems come from? At INRIX, our Traffic Information Editors deliver real time incident, restriction, and congestion data that is used by the BBC, UK commercial radio stations, and leading automotive, logistics, and media organisations worldwide. Role based at our Global Data Centre in Quinton, Birmingham. What you'll do Monitor and verify traffic incidents using multiple live data sources, including traffic cameras, highway authorities, local councils, social media and public reports. Curate and publish high quality traffic updates using our custom incident mapping platform. Interpret real world traffic signals and assess the impact of incidents and restrictions in real time. Prioritise incidents quickly and accurately in a fast paced, multi screen environment. Support products and services that improve mobility for millions of road users globally. What we're looking for A client focused mindset and strong attention to detail. Ability to stay calm and work effectively under pressure. Confidence interpreting data from multiple web based sources. Strong prioritisation skills and ability to manage a high volume workload. Ability to independently research, source, and verify planned incidents. Good judgement, initiative and problem solving ability. Experience with online mapping tools and Microsoft Office. Desirable Knowledge of UK, European or North American road networks. Ability to read Portuguese, French, German or Spanish. Benefits Paid breaks, subject to working hours. Annual performance related bonus potential of up to 5%. Free tea, coffee, cereal, fruit, and snacks. Overtime opportunities. Employee Assistance Programme, including mental health support and face to face counselling. Free on site parking, plus access to a free EV charging point (if required). Free eye test and contribution towards glasses for DSE use. Part Time Flexi (0 hours per week). Equality of opportunity is at the heart of our recruitment process. You'll be judged on your suitability for the job and nothing else.
Apr 24, 2026
Full time
Traffic Information Editor Ever wondered where the traffic updates on radio, sat nav, and in car systems come from? At INRIX, our Traffic Information Editors deliver real time incident, restriction, and congestion data that is used by the BBC, UK commercial radio stations, and leading automotive, logistics, and media organisations worldwide. Role based at our Global Data Centre in Quinton, Birmingham. What you'll do Monitor and verify traffic incidents using multiple live data sources, including traffic cameras, highway authorities, local councils, social media and public reports. Curate and publish high quality traffic updates using our custom incident mapping platform. Interpret real world traffic signals and assess the impact of incidents and restrictions in real time. Prioritise incidents quickly and accurately in a fast paced, multi screen environment. Support products and services that improve mobility for millions of road users globally. What we're looking for A client focused mindset and strong attention to detail. Ability to stay calm and work effectively under pressure. Confidence interpreting data from multiple web based sources. Strong prioritisation skills and ability to manage a high volume workload. Ability to independently research, source, and verify planned incidents. Good judgement, initiative and problem solving ability. Experience with online mapping tools and Microsoft Office. Desirable Knowledge of UK, European or North American road networks. Ability to read Portuguese, French, German or Spanish. Benefits Paid breaks, subject to working hours. Annual performance related bonus potential of up to 5%. Free tea, coffee, cereal, fruit, and snacks. Overtime opportunities. Employee Assistance Programme, including mental health support and face to face counselling. Free on site parking, plus access to a free EV charging point (if required). Free eye test and contribution towards glasses for DSE use. Part Time Flexi (0 hours per week). Equality of opportunity is at the heart of our recruitment process. You'll be judged on your suitability for the job and nothing else.
TRAFFIC INFORMATION EDITOR Ever wondered where the traffic updates on radio, sat nav, and in-car systems come from? At INRIX, our Traffic Information Editors deliver real-time incident, restriction, and congestion data used by the BBC, UK commercial radio stations, and leading automotive, logistics, and media organisations worldwide. What you'll do Monitor and verify traffic incidents using multiple live data sources, including traffic cameras, highway authorities, local councils, social media, and public reports. Curate and publish high-quality traffic updates using our custom incident-mapping platform. Interpret real-world traffic signals and assess the impact of incidents and restrictions in real time. Prioriti se incidents quickly and accurately in a fast-paced, multi-screen environment. Support products and services that improve mobility for millions of road users globally. What we're looking for A client-focused mindset and strong attention to detail. Ability to stay calm and work effectively under pressure. Confidence interpreting data from multiple web-based sources. Strong prioritisation skills and ability to manage a high-volume workload. Ability to independently research, source, and verify planned incidents. Good judgement, initiative, and problem solving ability. Experience with online mapping tools and Microsoft Office. Desirable Knowledge of UK road networks. Knowledge of European road networks. Knowledge of North American road networks. Ability to read Portuguese, French, German, or Spanish. Benefits 28 days' holiday (including Bank Holidays) pro rated for part time employees. Paid breaks, subject to working hours. Annual performance related bonus potential of up to 5%. Free tea, coffee, cereal, fruit, and snacks. Overtime opportunities. Employee Assistance Programme, including mental health support and face to face counselling. Free on site parking, plus access to a free EV charging point (if required). Free eye test and contribution towards glasses for DSE use. £11,627.20: Saturday & Sunday, 20:00pm to 04:00am (16 hours per week) £11,897.60: Saturday & Sunday, 22:00pm to 06:00am (16 hours per week) Equality of opportunity is at the heart of our recruitment process. You'll be judged on your suitability for the job and nothing else.
Apr 24, 2026
Full time
TRAFFIC INFORMATION EDITOR Ever wondered where the traffic updates on radio, sat nav, and in-car systems come from? At INRIX, our Traffic Information Editors deliver real-time incident, restriction, and congestion data used by the BBC, UK commercial radio stations, and leading automotive, logistics, and media organisations worldwide. What you'll do Monitor and verify traffic incidents using multiple live data sources, including traffic cameras, highway authorities, local councils, social media, and public reports. Curate and publish high-quality traffic updates using our custom incident-mapping platform. Interpret real-world traffic signals and assess the impact of incidents and restrictions in real time. Prioriti se incidents quickly and accurately in a fast-paced, multi-screen environment. Support products and services that improve mobility for millions of road users globally. What we're looking for A client-focused mindset and strong attention to detail. Ability to stay calm and work effectively under pressure. Confidence interpreting data from multiple web-based sources. Strong prioritisation skills and ability to manage a high-volume workload. Ability to independently research, source, and verify planned incidents. Good judgement, initiative, and problem solving ability. Experience with online mapping tools and Microsoft Office. Desirable Knowledge of UK road networks. Knowledge of European road networks. Knowledge of North American road networks. Ability to read Portuguese, French, German, or Spanish. Benefits 28 days' holiday (including Bank Holidays) pro rated for part time employees. Paid breaks, subject to working hours. Annual performance related bonus potential of up to 5%. Free tea, coffee, cereal, fruit, and snacks. Overtime opportunities. Employee Assistance Programme, including mental health support and face to face counselling. Free on site parking, plus access to a free EV charging point (if required). Free eye test and contribution towards glasses for DSE use. £11,627.20: Saturday & Sunday, 20:00pm to 04:00am (16 hours per week) £11,897.60: Saturday & Sunday, 22:00pm to 06:00am (16 hours per week) Equality of opportunity is at the heart of our recruitment process. You'll be judged on your suitability for the job and nothing else.
Stora is a self storage software platform at the forefront of a technology led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a fast growing team focused on making self storage better for everyone. To support that growth, we're hiring a Customer Success Manager focused on EU markets. You'll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora. Why this role matters We're expanding across Europe, and success in new markets depends on great customer experiences. You'll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us. What you'll do Onboard new customers across EU markets, guiding them through setup and training Support customers via email, chat, video and in person-especially where language or local context matters Build long term relationships by proactively engaging with your assigned accounts Monitor account health, usage, and risks Help operators get more value from Stora, surfacing opportunities and promoting key features Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities What we're looking for We're looking for someone who combines strong relationship building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working. You'll likely be a strong fit if you have: Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer facing SaaS role Strong communication skills, with the ability to explain software clearly and confidently to a range of customers A structured, organised approach and the ability to manage multiple customers, priorities, and follow ups at once Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform Confidence working cross functionally with teams such as Product, Sales, and Support Comfort using systems and tools to stay organised, track progress, and make sound decisions We'd be especially interested in candidates who have experience with: B2B SaaS or technology businesses Customer onboarding, account management, or long term relationship ownership Working with European or multi market customers Delivering customer conversations across multiple channels, including email, video, and phone Supporting customers in a consultative way, not just reactively answering tickets This role may not be the right fit if you are looking for: A purely reactive support role with little ownership A role with very close day to day direction on every task An entry level position without prior customer facing experience in a professional environment Location & working arrangement We're open to candidates based in: Belfast on a hybrid basis Remote within the UK Spain, France, or Germany For candidates based outside Belfast, this will be a remote role with occasional travel for team meetups, collaboration sessions, or customer related activity where required. Candidates should be able to work with good overlap across our core business hours and must have the right to work in their location. We are not currently intending to offer visa sponsorship for this role. What we offer Competitive salary Share options 35 days holiday Private health insurance (for you + family) Company Pension plan Remote with optional office access Apple hardware Equal Opportunities at Stora Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.
Apr 24, 2026
Full time
Stora is a self storage software platform at the forefront of a technology led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a fast growing team focused on making self storage better for everyone. To support that growth, we're hiring a Customer Success Manager focused on EU markets. You'll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora. Why this role matters We're expanding across Europe, and success in new markets depends on great customer experiences. You'll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us. What you'll do Onboard new customers across EU markets, guiding them through setup and training Support customers via email, chat, video and in person-especially where language or local context matters Build long term relationships by proactively engaging with your assigned accounts Monitor account health, usage, and risks Help operators get more value from Stora, surfacing opportunities and promoting key features Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities What we're looking for We're looking for someone who combines strong relationship building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working. You'll likely be a strong fit if you have: Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer facing SaaS role Strong communication skills, with the ability to explain software clearly and confidently to a range of customers A structured, organised approach and the ability to manage multiple customers, priorities, and follow ups at once Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform Confidence working cross functionally with teams such as Product, Sales, and Support Comfort using systems and tools to stay organised, track progress, and make sound decisions We'd be especially interested in candidates who have experience with: B2B SaaS or technology businesses Customer onboarding, account management, or long term relationship ownership Working with European or multi market customers Delivering customer conversations across multiple channels, including email, video, and phone Supporting customers in a consultative way, not just reactively answering tickets This role may not be the right fit if you are looking for: A purely reactive support role with little ownership A role with very close day to day direction on every task An entry level position without prior customer facing experience in a professional environment Location & working arrangement We're open to candidates based in: Belfast on a hybrid basis Remote within the UK Spain, France, or Germany For candidates based outside Belfast, this will be a remote role with occasional travel for team meetups, collaboration sessions, or customer related activity where required. Candidates should be able to work with good overlap across our core business hours and must have the right to work in their location. We are not currently intending to offer visa sponsorship for this role. What we offer Competitive salary Share options 35 days holiday Private health insurance (for you + family) Company Pension plan Remote with optional office access Apple hardware Equal Opportunities at Stora Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.
FRENCH SELECTION (FS) French Speaking Customer Service Representative Location: Hook Salary: £30,000 per annum Ref: 8224FC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8224FC The company: A well-established European manufacturer which distributes to over 75 countries worldwide. Main duties: To provide excellent customer service and export administration support. The role: - Provide excellent customer service and support to internal and external stakeholders - Act as the first point of contact for any customer enquiries - Process orders through the system and support with supply chain administration - Record customer feedback and suggest areas for improvement to increase customer satisfaction - Ensure the database remains up-to-date with customer details The candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service and/or sales support, ideally within Manufacturing sector - Proactive, confident and dynamic personality - Excellent communication skills and a team player - Computer literate (MS Office, Internet) - Able to work in a fast-paced environment The salary: £30,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 24, 2026
Full time
FRENCH SELECTION (FS) French Speaking Customer Service Representative Location: Hook Salary: £30,000 per annum Ref: 8224FC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8224FC The company: A well-established European manufacturer which distributes to over 75 countries worldwide. Main duties: To provide excellent customer service and export administration support. The role: - Provide excellent customer service and support to internal and external stakeholders - Act as the first point of contact for any customer enquiries - Process orders through the system and support with supply chain administration - Record customer feedback and suggest areas for improvement to increase customer satisfaction - Ensure the database remains up-to-date with customer details The candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service and/or sales support, ideally within Manufacturing sector - Proactive, confident and dynamic personality - Excellent communication skills and a team player - Computer literate (MS Office, Internet) - Able to work in a fast-paced environment The salary: £30,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
FRENCH SELECTION (FS) French speaking Due Diligence and Compliance Officer Location: St Albans Hybrid working system Salary: up to 35,000 per annum depending on experience Ref: 4317CF To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4317CF The company: An award-winning international organisation ensuring the sustainable supply chain within the metals industry. A company who pride themselves in making high-risk mineral supply chains more transparent, responsible and safer for local communities. Main duties: An exciting opportunity for a hands-on role where you will support applications, onboarding and reviewing supply chain companies through due diligence, training and data management to ensure continuous improvement and responsible practices. The role: - Check applications against sanctions and watchlists using databases and tools - Review company documents ensuring programme standards are met spotting any risks or red flags - Assist with the preparation of audit reports suggesting improvements if needed - Contact companies to request missing information or clarify requirements - Help create and deliver training and guidance materials - Support companies in improving their systems, policies and processes tracking progress and outstanding actions - Work with internal teams to gather and clarify information - Prepare clear and accurate reports ensuring they are submitted on time - Help train teams on reporting and data processes including occasional field visits - Contribute to improving internal processes and procedures The candidate: - Fluent in French (written and spoken) essential - Degree educated in either law, international relations, sustainability, supply chain management or related field - Experience in compliance, due diligence, ESG or similar essential - Familiar in dealing with large amounts of data and documents - Excellent communication skills with the ability to produce clear reports - High attention to detail with the ability to work independently - Able and willing to travel to central Africa The salary: up to 35,000 per annum depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 24, 2026
Full time
FRENCH SELECTION (FS) French speaking Due Diligence and Compliance Officer Location: St Albans Hybrid working system Salary: up to 35,000 per annum depending on experience Ref: 4317CF To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4317CF The company: An award-winning international organisation ensuring the sustainable supply chain within the metals industry. A company who pride themselves in making high-risk mineral supply chains more transparent, responsible and safer for local communities. Main duties: An exciting opportunity for a hands-on role where you will support applications, onboarding and reviewing supply chain companies through due diligence, training and data management to ensure continuous improvement and responsible practices. The role: - Check applications against sanctions and watchlists using databases and tools - Review company documents ensuring programme standards are met spotting any risks or red flags - Assist with the preparation of audit reports suggesting improvements if needed - Contact companies to request missing information or clarify requirements - Help create and deliver training and guidance materials - Support companies in improving their systems, policies and processes tracking progress and outstanding actions - Work with internal teams to gather and clarify information - Prepare clear and accurate reports ensuring they are submitted on time - Help train teams on reporting and data processes including occasional field visits - Contribute to improving internal processes and procedures The candidate: - Fluent in French (written and spoken) essential - Degree educated in either law, international relations, sustainability, supply chain management or related field - Experience in compliance, due diligence, ESG or similar essential - Familiar in dealing with large amounts of data and documents - Excellent communication skills with the ability to produce clear reports - High attention to detail with the ability to work independently - Able and willing to travel to central Africa The salary: up to 35,000 per annum depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Apr 24, 2026
Seasonal
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer facing programme managers. We are looking for mission driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role Helsing's legal function is not a back office service desk - it is a strategic partner to the business, embedded in the decisions that shape how we grow, compete and deliver for our government customers. As Legal Counsel based in London, you will be a legal adviser to Helsing's UK and European teams, reporting to the UK lead counsel and Group General Counsel. You will operate at the intersection of defence procurement, AI regulation, export controls and commercial contracting - providing counsel that directly enables Helsing to secure and deliver on some of the most consequential technology programmes in European defence. This is a role for someone who combines sharp legal judgement with commercial pragmatism, who can work at fast pace and who wants their work to have a tangible effect on the protection of democratic societies. The day to day Advise Helsing's UK and European teams on strategic and tactical legal matters across the artificial intelligence and defence domains, ensuring legal insight is integrated into business decisions from the outset Structure, draft, negotiate and close contractual agreements and software licensing arrangements with UK and European government customers and defence industry partners Provide specialist guidance on UK/EU defence procurement regulations, including single source contract regulations, shaping Helsing's approach to public sector contracting Advise on export control compliance, intellectual property rights, data privacy and conflicts of interest under UK law, building scalable processes as the business grows Support product development teams with legal analysis on emerging regulatory requirements, helping Helsing bring AI capabilities to market responsibly and at pace Deliver corporate and regulatory support to Helsing's entities, including governance, filings and compliance obligations Collaborate with legal colleagues across Helsing's European offices to ensure consistency and share best practice on cross jurisdictional matters You should apply if you Are qualified to practise law in England and Wales, with meaningful post qualification experience gained in private practice, in house or government legal roles Have demonstrated expertise in UK public procurement law, ideally including single source contract regulations and defence sector contracting Have drafted, negotiated and closed complex commercial agreements - particularly technology licensing or software contracts - with government or regulated sector counterparties Can translate legal complexity into clear, actionable advice for senior stakeholders and cross functional teams Bring a working knowledge of export controls, IP and data privacy as they apply to technology companies operating in the defence sector Share Helsing's conviction that democratic values are worth protecting and want your legal career to contribute to that mission Nice to Have Experience advising on AI regulation, responsible AI frameworks or dual use technology governance Familiarity with security clearance processes and working within classified environments Exposure to cross border defence collaboration or multinational programme structures Experience operating within a high growth technology company or start up environment Languages: French, Spanish or German Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitudes improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and stock options (ESOP) Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regularly company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers. Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work These are the core benefits across all locations, there may be additional benefits in certain locations. Helsing's Candidate Privacy and Confidentiality Regime can be found here. Note: We operate in an industry where women, as well as other minority groups, are systematically under represented. We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
Apr 23, 2026
Full time
Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer facing programme managers. We are looking for mission driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role Helsing's legal function is not a back office service desk - it is a strategic partner to the business, embedded in the decisions that shape how we grow, compete and deliver for our government customers. As Legal Counsel based in London, you will be a legal adviser to Helsing's UK and European teams, reporting to the UK lead counsel and Group General Counsel. You will operate at the intersection of defence procurement, AI regulation, export controls and commercial contracting - providing counsel that directly enables Helsing to secure and deliver on some of the most consequential technology programmes in European defence. This is a role for someone who combines sharp legal judgement with commercial pragmatism, who can work at fast pace and who wants their work to have a tangible effect on the protection of democratic societies. The day to day Advise Helsing's UK and European teams on strategic and tactical legal matters across the artificial intelligence and defence domains, ensuring legal insight is integrated into business decisions from the outset Structure, draft, negotiate and close contractual agreements and software licensing arrangements with UK and European government customers and defence industry partners Provide specialist guidance on UK/EU defence procurement regulations, including single source contract regulations, shaping Helsing's approach to public sector contracting Advise on export control compliance, intellectual property rights, data privacy and conflicts of interest under UK law, building scalable processes as the business grows Support product development teams with legal analysis on emerging regulatory requirements, helping Helsing bring AI capabilities to market responsibly and at pace Deliver corporate and regulatory support to Helsing's entities, including governance, filings and compliance obligations Collaborate with legal colleagues across Helsing's European offices to ensure consistency and share best practice on cross jurisdictional matters You should apply if you Are qualified to practise law in England and Wales, with meaningful post qualification experience gained in private practice, in house or government legal roles Have demonstrated expertise in UK public procurement law, ideally including single source contract regulations and defence sector contracting Have drafted, negotiated and closed complex commercial agreements - particularly technology licensing or software contracts - with government or regulated sector counterparties Can translate legal complexity into clear, actionable advice for senior stakeholders and cross functional teams Bring a working knowledge of export controls, IP and data privacy as they apply to technology companies operating in the defence sector Share Helsing's conviction that democratic values are worth protecting and want your legal career to contribute to that mission Nice to Have Experience advising on AI regulation, responsible AI frameworks or dual use technology governance Familiarity with security clearance processes and working within classified environments Exposure to cross border defence collaboration or multinational programme structures Experience operating within a high growth technology company or start up environment Languages: French, Spanish or German Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitudes improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and stock options (ESOP) Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regularly company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers. Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work These are the core benefits across all locations, there may be additional benefits in certain locations. Helsing's Candidate Privacy and Confidentiality Regime can be found here. Note: We operate in an industry where women, as well as other minority groups, are systematically under represented. We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
FRENCH SELECTION (FS) Italian speaking Marketing Assistant Location: Tunbridge Wells Salary: Circa £30,000 per annum depending on experience Ref: 1213IT To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 1213IT The company: Family-owned business with a strong presence in the international events sector, serving esteemed clients worldwide. Main duties: To manage and update website content and client data The role: - Coordinate media partners, advertising deliverables, promotional schedules and basic graphic needs - Assist with social media planning by coordinating content, materials and timelines - Plan and produce newsletters, including content, distribution and performance tracking - Create and manage surveys and support data collection and reporting - Prepare performance reports and analyse website, newsletter, social media and survey data The candidate: - Fluent in Italian (spoken and written) Essential - Marketing background and IT skills - Events and/or business-to-business experience - Ideal - Attention to detail - Motivated and dedicated candidate Salary: Circa £30,000 per annum depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 23, 2026
Full time
FRENCH SELECTION (FS) Italian speaking Marketing Assistant Location: Tunbridge Wells Salary: Circa £30,000 per annum depending on experience Ref: 1213IT To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 1213IT The company: Family-owned business with a strong presence in the international events sector, serving esteemed clients worldwide. Main duties: To manage and update website content and client data The role: - Coordinate media partners, advertising deliverables, promotional schedules and basic graphic needs - Assist with social media planning by coordinating content, materials and timelines - Plan and produce newsletters, including content, distribution and performance tracking - Create and manage surveys and support data collection and reporting - Prepare performance reports and analyse website, newsletter, social media and survey data The candidate: - Fluent in Italian (spoken and written) Essential - Marketing background and IT skills - Events and/or business-to-business experience - Ideal - Attention to detail - Motivated and dedicated candidate Salary: Circa £30,000 per annum depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
The International Oil Pollution Compensation Funds (IOPC Funds) are two intergovernmental organisations (the 1992 Fund and the Supplementary Fund) which provide compensation for pollution damage resulting from oil spills from tankers. At present, 122 countries are members of the 1992 Fund. The IOPC Funds are administered by a joint Secretariat, based in London, with 25 staff members. The position of Claims Assistant, Claims Department, in the Secretariat of the IOPC Funds is to be filled as soon as possible. MAIN DUTIES AND RESPONSIBILITIES Under the guidance of the Claims Managers, and the oversight of the Head of the Claims Department, the Claims Assistant will be assigned all or part of the following responsibilities: Claims Administration Carry out a first review of submitted claims documents and expert assessments and input data into the Claims Handling System (CHS) when requested by the Claims Managers. These tasks include the following: Review claims documents compiled by the Claims Handling Office (CHO) by verifying the completeness of the documents, the presentation of the claim form, the assessment and the request for approval form. Identify any additional information required to process the claim. Liaise with the CHO to obtain further information or missing documentation. Develop and maintain claims data in CHS logs, i.e. spreadsheets and database for major incidents, and open claims files and keep them organised and up to date within CHS (check lists of actions). Assist when necessary, reviewing the approval form before sending to all parties concerned (CHO, P&I Club/insurer, expert, etc.). Liaise with the Club/insurer regarding approvals of claims. Produce ad hoc reports based on templates and supporting documents requested and received through the CHS. Enter payments in CHS and follow up on the status of payments with the Administration Department. Follow up the contestation process by keeping the file updated and assisting the Claims Managers in reviewing the expert's suggested response to the claimant's contestation. Provide documentation and information required to local lawyers in legal proceedings and keep logs of legal proceedings. Monitor incoming correspondence, prioritise and take necessary action when Claims Managers and the Head of the Claims Department are on mission. Draft and edit templates/letters to claimants and their representatives from instructions provided by the Claims Managers Secretarial Support to the Claims Department Within CHS, file all claims correspondence as required, including correspondence relating to legal proceedings, receipt and release forms and correspondence to claimants or their representatives. Assist in the organisation of meetings with external parties, including booking meeting rooms and organising relevant hospitality (including coffees and general beverages, as well as working lunches). Assist with notes on meetings, documents and preparing agendas and slides for presentations. Draft, finalise and format routine correspondence and documents in English in support of the Head of the Department and the Claims Managers. Take minutes of the Department and other meetings when requested by members of the Department. Assist colleagues across the organisation by providing administrative and secretarial support in consultation with the Head of the Claims Department. Administrative and general support to the Head of the Department and Claims Managers Research, organise data and present conclusions in reports. Participate in meetings as a member of the Fund's team when requested by any member of the Claims Department. Assist the members of the Department with presentations, including design and format of PowerPoint slides. Assist Claims Managers in the delivery of exercises. Draw the attention of the Head of the Claims Department and Claims Managers to unusual issues or problems and suggest improvements. Miscellaneous Perform other related responsibilities, including replacing and/or backstopping for others within and outside the Department. REQUIRED QUALIFICATIONS Completion of secondary education, complemented by secretarial/administrative training, plus at least three years' experience in similar positions. University degree is an asset and would reduce the minimum years of experience required to one year. Excellent knowledge of English (perfect command). Knowledge of French or Spanish is desirable. Computer literacy, including sound knowledge/experience of MS Office applications, with strong proficiency in PowerPoint essential, as well as experience using databases and modern technologies. REQUIRED COMPETENCIES Ability to identify, analyse, prioritise assignments and resolve issues independently. Willingness to learn from others, ability to work in a multi-cultural environment, working transparently, building trust and confidence with colleagues. Ability to work under pressure, monitoring and adjusting to demands. Demonstrated professional competence and mastery of subject matter. Ability to research information from a variety of sources. Ability to communicate in a credible and effective way with tact, diplomacy, and discretion. Demonstrated openness in sharing information and keeping people informed. Ability to work collaboratively with others to achieve results. APPLICATION Recruitment under this vacancy is limited to local status only and requires unhindered and complete eligibility to live and work in the United Kingdom. For your application to be considered, you must submit a completed 1992 Fund Personal History Form along with a cover letter stating your reasons for applying for the vacancy. For further information on the Vacancy, including eligibility criteria, how to apply, and a copy of the 1992 Fund Personal History Form, please visit our website via the button below. The deadline for the receipt of applications is 31 May 2026.
Apr 23, 2026
Full time
The International Oil Pollution Compensation Funds (IOPC Funds) are two intergovernmental organisations (the 1992 Fund and the Supplementary Fund) which provide compensation for pollution damage resulting from oil spills from tankers. At present, 122 countries are members of the 1992 Fund. The IOPC Funds are administered by a joint Secretariat, based in London, with 25 staff members. The position of Claims Assistant, Claims Department, in the Secretariat of the IOPC Funds is to be filled as soon as possible. MAIN DUTIES AND RESPONSIBILITIES Under the guidance of the Claims Managers, and the oversight of the Head of the Claims Department, the Claims Assistant will be assigned all or part of the following responsibilities: Claims Administration Carry out a first review of submitted claims documents and expert assessments and input data into the Claims Handling System (CHS) when requested by the Claims Managers. These tasks include the following: Review claims documents compiled by the Claims Handling Office (CHO) by verifying the completeness of the documents, the presentation of the claim form, the assessment and the request for approval form. Identify any additional information required to process the claim. Liaise with the CHO to obtain further information or missing documentation. Develop and maintain claims data in CHS logs, i.e. spreadsheets and database for major incidents, and open claims files and keep them organised and up to date within CHS (check lists of actions). Assist when necessary, reviewing the approval form before sending to all parties concerned (CHO, P&I Club/insurer, expert, etc.). Liaise with the Club/insurer regarding approvals of claims. Produce ad hoc reports based on templates and supporting documents requested and received through the CHS. Enter payments in CHS and follow up on the status of payments with the Administration Department. Follow up the contestation process by keeping the file updated and assisting the Claims Managers in reviewing the expert's suggested response to the claimant's contestation. Provide documentation and information required to local lawyers in legal proceedings and keep logs of legal proceedings. Monitor incoming correspondence, prioritise and take necessary action when Claims Managers and the Head of the Claims Department are on mission. Draft and edit templates/letters to claimants and their representatives from instructions provided by the Claims Managers Secretarial Support to the Claims Department Within CHS, file all claims correspondence as required, including correspondence relating to legal proceedings, receipt and release forms and correspondence to claimants or their representatives. Assist in the organisation of meetings with external parties, including booking meeting rooms and organising relevant hospitality (including coffees and general beverages, as well as working lunches). Assist with notes on meetings, documents and preparing agendas and slides for presentations. Draft, finalise and format routine correspondence and documents in English in support of the Head of the Department and the Claims Managers. Take minutes of the Department and other meetings when requested by members of the Department. Assist colleagues across the organisation by providing administrative and secretarial support in consultation with the Head of the Claims Department. Administrative and general support to the Head of the Department and Claims Managers Research, organise data and present conclusions in reports. Participate in meetings as a member of the Fund's team when requested by any member of the Claims Department. Assist the members of the Department with presentations, including design and format of PowerPoint slides. Assist Claims Managers in the delivery of exercises. Draw the attention of the Head of the Claims Department and Claims Managers to unusual issues or problems and suggest improvements. Miscellaneous Perform other related responsibilities, including replacing and/or backstopping for others within and outside the Department. REQUIRED QUALIFICATIONS Completion of secondary education, complemented by secretarial/administrative training, plus at least three years' experience in similar positions. University degree is an asset and would reduce the minimum years of experience required to one year. Excellent knowledge of English (perfect command). Knowledge of French or Spanish is desirable. Computer literacy, including sound knowledge/experience of MS Office applications, with strong proficiency in PowerPoint essential, as well as experience using databases and modern technologies. REQUIRED COMPETENCIES Ability to identify, analyse, prioritise assignments and resolve issues independently. Willingness to learn from others, ability to work in a multi-cultural environment, working transparently, building trust and confidence with colleagues. Ability to work under pressure, monitoring and adjusting to demands. Demonstrated professional competence and mastery of subject matter. Ability to research information from a variety of sources. Ability to communicate in a credible and effective way with tact, diplomacy, and discretion. Demonstrated openness in sharing information and keeping people informed. Ability to work collaboratively with others to achieve results. APPLICATION Recruitment under this vacancy is limited to local status only and requires unhindered and complete eligibility to live and work in the United Kingdom. For your application to be considered, you must submit a completed 1992 Fund Personal History Form along with a cover letter stating your reasons for applying for the vacancy. For further information on the Vacancy, including eligibility criteria, how to apply, and a copy of the 1992 Fund Personal History Form, please visit our website via the button below. The deadline for the receipt of applications is 31 May 2026.
Are you looking to launch your career in the exciting world of event management? Our client, an established event management agency, is seeking a dynamic and motivated Events Assistant to join their team. With a passion for crafting unforgettable experiences for clients and their attendees, our client specialises in organising a wide range of events, from conferences and networking dinners to cultural immersions. Please find all the details below: Job Title: Event Assistant Location: Rye, 2 days in the office, 3 days WFH Salary: 25,000 - 28,000 Hours: Monday-Friday, 37.5 hours a week, core hours between 10am-12pm, 2pm-4pm Team: A professional, inspirational, imaginative and passionate events team of 12. We've recruited for this company for 8 years, they provide incredible induction training, as well as further development opportunities, your annual leave increases by 1 day each year (from 20 days+BH's) as well as Employee appreciation events. They also encourage suggestions and ideas for the companies continued success. Purpose of the role: As an Events Assistant, you will have the opportunity to support Event Managers in bringing events to life, both virtually and physically. From producing conferences and social events to developing your tech skills in delivering engaging digital events, you will play a vital role in creating memorable experiences for clients and their audiences, both in the UK and globally. Key responsibilities as the Events Assistant: Assisting with research, contract negotiation, support with budget management, logistics management Liaising with internal and external stakeholders Being part of the on-site team to manage conferences and events virtually, in UK and overseas Our client is seeking a candidate with the following: A degree (or equivalent) in Events Management Highly proficient at using Microsoft Excel, Word, PowerPoint and Outlook with a high level of computer literacy as you will build registration sites, personalise virtual platforms and apps as part of your role and use our on-line collaboration system Highly organised and accurate with excellent attention to detail An 'Above the Line' attitude with a proactive, confident, solution-driven approach Great people and communication skills Highly motivated team player that enjoys working as part of a small team It would be absolutely amazing if you were also able to communicate fluently in either Spanish or French Next steps: If you are enthusiastic about events, eager to begin your career in event management, and excited about joining a passionate team that creates unforgettable experiences, then we want to hear from you. Apply today to become an Events Assistant and make your mark in this thrilling industry. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Elite Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 22, 2026
Full time
Are you looking to launch your career in the exciting world of event management? Our client, an established event management agency, is seeking a dynamic and motivated Events Assistant to join their team. With a passion for crafting unforgettable experiences for clients and their attendees, our client specialises in organising a wide range of events, from conferences and networking dinners to cultural immersions. Please find all the details below: Job Title: Event Assistant Location: Rye, 2 days in the office, 3 days WFH Salary: 25,000 - 28,000 Hours: Monday-Friday, 37.5 hours a week, core hours between 10am-12pm, 2pm-4pm Team: A professional, inspirational, imaginative and passionate events team of 12. We've recruited for this company for 8 years, they provide incredible induction training, as well as further development opportunities, your annual leave increases by 1 day each year (from 20 days+BH's) as well as Employee appreciation events. They also encourage suggestions and ideas for the companies continued success. Purpose of the role: As an Events Assistant, you will have the opportunity to support Event Managers in bringing events to life, both virtually and physically. From producing conferences and social events to developing your tech skills in delivering engaging digital events, you will play a vital role in creating memorable experiences for clients and their audiences, both in the UK and globally. Key responsibilities as the Events Assistant: Assisting with research, contract negotiation, support with budget management, logistics management Liaising with internal and external stakeholders Being part of the on-site team to manage conferences and events virtually, in UK and overseas Our client is seeking a candidate with the following: A degree (or equivalent) in Events Management Highly proficient at using Microsoft Excel, Word, PowerPoint and Outlook with a high level of computer literacy as you will build registration sites, personalise virtual platforms and apps as part of your role and use our on-line collaboration system Highly organised and accurate with excellent attention to detail An 'Above the Line' attitude with a proactive, confident, solution-driven approach Great people and communication skills Highly motivated team player that enjoys working as part of a small team It would be absolutely amazing if you were also able to communicate fluently in either Spanish or French Next steps: If you are enthusiastic about events, eager to begin your career in event management, and excited about joining a passionate team that creates unforgettable experiences, then we want to hear from you. Apply today to become an Events Assistant and make your mark in this thrilling industry. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Elite Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We're Hiring: Secondary School Teachers for Schools Across Cardiff Are you a passionate and dedicated teacher looking to make an impact in secondary education? Aspire People are looking for enthusiastic Secondary School Teachers to join a network of schools in Cardiff and the surrounding areas.We offer competitive day rates and the opportunity to inspire and shape the future of students.If you have a strong academic background, a love for teaching, and a commitment to fostering student success, we want to hear from you!Available Secondary School Teaching Positions:EnglishMathematicsScience (Biology, Chemistry, Physics)GeographyHistoryModern Foreign Languages (Spanish, French, German, etc.)Art & DesignMusicPhysical EducationDramaReligious EducationICT / ComputingDesign & TechnologyBusiness StudiesEconomicsPsychologySociologyHealth & Social CareALN (Additional Learning Needs)Why Choose Us?Competitive Day Rates: Pay based on daily rates, offering flexibility and attractive remuneration.Work-Life Balance: Flexible working hours.Professional Development: Access to continuous learning, workshops, and career advancement.Collaborative Environment: Be part of a supportive, dynamic academic team.Make an Impact: Help shape the next generation of learners and make a real difference in their education.We're Looking For:Qualified teachers with a passion for inspiring and educating students.A commitment to delivering high-quality teaching and fostering a positive learning environment.Excellent communication skills and the ability to connect with students at all levels.Experience working in secondary education (preferred but not essential).How to Apply:To apply, please send your CV .Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Apr 22, 2026
Seasonal
We're Hiring: Secondary School Teachers for Schools Across Cardiff Are you a passionate and dedicated teacher looking to make an impact in secondary education? Aspire People are looking for enthusiastic Secondary School Teachers to join a network of schools in Cardiff and the surrounding areas.We offer competitive day rates and the opportunity to inspire and shape the future of students.If you have a strong academic background, a love for teaching, and a commitment to fostering student success, we want to hear from you!Available Secondary School Teaching Positions:EnglishMathematicsScience (Biology, Chemistry, Physics)GeographyHistoryModern Foreign Languages (Spanish, French, German, etc.)Art & DesignMusicPhysical EducationDramaReligious EducationICT / ComputingDesign & TechnologyBusiness StudiesEconomicsPsychologySociologyHealth & Social CareALN (Additional Learning Needs)Why Choose Us?Competitive Day Rates: Pay based on daily rates, offering flexibility and attractive remuneration.Work-Life Balance: Flexible working hours.Professional Development: Access to continuous learning, workshops, and career advancement.Collaborative Environment: Be part of a supportive, dynamic academic team.Make an Impact: Help shape the next generation of learners and make a real difference in their education.We're Looking For:Qualified teachers with a passion for inspiring and educating students.A commitment to delivering high-quality teaching and fostering a positive learning environment.Excellent communication skills and the ability to connect with students at all levels.Experience working in secondary education (preferred but not essential).How to Apply:To apply, please send your CV .Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual Spanish with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual Spanish with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
