A leading North West housing and property organisation is hiring a Compliance Officer to support the delivery of statutory compliance across key safety workstreams, ensuring programmes are completed, data is accurate, and assurance reporting is robust. You'll be the day-to-day operational point of contact, working with internal teams and specialist contractors to deliver safe, compliant homes and excellent customer outcomes. Client Details Our client is a values-led, customer-focused housing and property organisation with a strong reputation for doing the right thing, investing in people, and operating to high governance and safety standards. They manage a significant property portfolio across the North West and are committed to continuous improvement , service quality , and regulatory excellence . Description Support the management and evolution of the organisation's statutory compliance framework , ensuring alignment with best practice and legislation. Act as the main operational point of contact for compliance delivery-ensuring smooth, high-quality, value-for-money service. Manage day-to-day delivery of compliance servicing, inspections, and follow-up remedial works across: Gas , Asbestos , Legionella , Electrical , Fire Safety , Lifts , and associated M&E services Coordinate access for hard-to-reach properties, working with colleagues and contractors to deliver approved procedures. Maintain and improve compliance data management systems -ensuring records are accurate, complete, auditable and readily available. Collate performance data and produce draft monthly/quarterly/annual KPI reports by compliance stream. Keep current with compliance best practice/legislation and share key updates with relevant teams and stakeholders. Coordinate a programme of compliance audits (internal and external), collating findings and performance evidence for assurance reporting. Provide technical support/advice on regulatory requirements related to asset compliance. Support procurement activity: contractor/consultant selection and appointment in line with governance and financial procedures. Run contractor performance and contract management meetings-agenda/action tracking and documentation. Raise work orders/variations, ensure approvals are in place, and reconcile invoices against authorised orders. Work confidently within compliance IT systems/third-party portals and asset management software modules (e.g., servicing & inspection systems). Promote safe working and safeguarding culture-reporting hazards and supporting organisational obligations. Produce analysis in Excel (intermediate+) to support decisions and compliance assurance Profile NVQ Level 3 (or equivalent) and/or strong relevant experience in property compliance or asset safety. Compliance training/knowledge across some of: Fire Safety, Asbestos, Gas Safety, Electrical Safety (others desirable). Experience managing and/or supporting delivery of building services/maintenance contracts (including procurement exposure). Understanding of compliance requirements and Health & Safety legislation (CDM knowledge is advantageous). Strong admin discipline and confidence using MS Office and property/compliance databases/asset management systems. Confidence building relationships with contractors, auditors, regulators and internal stakeholders. Job Offer High-impact role protecting customers and ensuring safe, compliant homes Genuine development exposure across multiple compliance workstreams Strong stakeholder visibility and the chance to shape performance through data and assurance Supportive leadership and a values-driven culture focused on ownership and growth Competitive salary (DOE) + strong benefits package (details shared at application stage) Training and professional development support (role-dependent)
Apr 22, 2026
Contractor
A leading North West housing and property organisation is hiring a Compliance Officer to support the delivery of statutory compliance across key safety workstreams, ensuring programmes are completed, data is accurate, and assurance reporting is robust. You'll be the day-to-day operational point of contact, working with internal teams and specialist contractors to deliver safe, compliant homes and excellent customer outcomes. Client Details Our client is a values-led, customer-focused housing and property organisation with a strong reputation for doing the right thing, investing in people, and operating to high governance and safety standards. They manage a significant property portfolio across the North West and are committed to continuous improvement , service quality , and regulatory excellence . Description Support the management and evolution of the organisation's statutory compliance framework , ensuring alignment with best practice and legislation. Act as the main operational point of contact for compliance delivery-ensuring smooth, high-quality, value-for-money service. Manage day-to-day delivery of compliance servicing, inspections, and follow-up remedial works across: Gas , Asbestos , Legionella , Electrical , Fire Safety , Lifts , and associated M&E services Coordinate access for hard-to-reach properties, working with colleagues and contractors to deliver approved procedures. Maintain and improve compliance data management systems -ensuring records are accurate, complete, auditable and readily available. Collate performance data and produce draft monthly/quarterly/annual KPI reports by compliance stream. Keep current with compliance best practice/legislation and share key updates with relevant teams and stakeholders. Coordinate a programme of compliance audits (internal and external), collating findings and performance evidence for assurance reporting. Provide technical support/advice on regulatory requirements related to asset compliance. Support procurement activity: contractor/consultant selection and appointment in line with governance and financial procedures. Run contractor performance and contract management meetings-agenda/action tracking and documentation. Raise work orders/variations, ensure approvals are in place, and reconcile invoices against authorised orders. Work confidently within compliance IT systems/third-party portals and asset management software modules (e.g., servicing & inspection systems). Promote safe working and safeguarding culture-reporting hazards and supporting organisational obligations. Produce analysis in Excel (intermediate+) to support decisions and compliance assurance Profile NVQ Level 3 (or equivalent) and/or strong relevant experience in property compliance or asset safety. Compliance training/knowledge across some of: Fire Safety, Asbestos, Gas Safety, Electrical Safety (others desirable). Experience managing and/or supporting delivery of building services/maintenance contracts (including procurement exposure). Understanding of compliance requirements and Health & Safety legislation (CDM knowledge is advantageous). Strong admin discipline and confidence using MS Office and property/compliance databases/asset management systems. Confidence building relationships with contractors, auditors, regulators and internal stakeholders. Job Offer High-impact role protecting customers and ensuring safe, compliant homes Genuine development exposure across multiple compliance workstreams Strong stakeholder visibility and the chance to shape performance through data and assurance Supportive leadership and a values-driven culture focused on ownership and growth Competitive salary (DOE) + strong benefits package (details shared at application stage) Training and professional development support (role-dependent)
Recruitment Consultant - Social Housing & Operational Support MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary; work with our Performance Team to ensure vulnerabilities are accurately recorded within the organisation's systems Investigate, register all complaints and report in accordance with company and client procedures; ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advise residents and clients of their outcomes Provide flexible cover across the leasehold and home ownership team during annual leave and sickness absence Assist with new build sales administration where required, including coordination of documents and customer correspondence Maintain accurate records and case notes on internal systems Deliver a customer focused service, responding to enquiries from leaseholders, solicitors and internal stakeholders Qualifications & Experience Present previous experience of working within Social Housing or Local Authority Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, able to work proactively and independently to deliver on tight timescales Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence Leadership of day to day operations, role modelling a culture of learning, ownership, and trust Provide visible, values based leadership contributing to cross departmental collaboration Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders Support the organisation to improve knowledge regarding service charges, rent & income collection Coach and mentor future leaders, promoting a culture of empowerment and accountability Create a culture of creativity, innovation and problem solving with all team members Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to the Inspiring strategy Act as an ambassador for the client and explore ways to represent the work that we do and collaborative working Deputise for the Director of Tenant Services as required In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate) Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans Experience in leading customer facing teams and a history of customer excellence & performance against KPIs Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery Extensive stakeholder management of both internal and external stakeholders Carry out relevant inquiries and maintain accurate, detailed notes in a timely manner Work collaboratively with the wider housing service providing feedback and guidance to original decision makers Work in conjunction with the Head of Service or other senior officers when assessing requests for provision of interim accommodation and where refusal is appropriate to draft detailed decisions setting out the client's reason for that refusal Participate in team duties such as the recording of review requests, maintaining and accurately updating databases and team mailboxes Liaise with each client's legal representatives and attend court when required Possess an analytical, investigative approach towards work and ability to critically appraise information and communicate complex decision making in writing; use findings of review work to identify opportunities for service improvement and good practice Possess a detailed knowledge of parts VI and VII of the Housing Act 1996 as amended, the Homelessness Code of Guidance, and a working knowledge of relevant case law to apply in statutory reviews Support the organisation's commitment to DAHA standards and best practice Deliver training and awareness sessions to colleagues around domestic abuse and safeguarding, with knowledge of safeguarding legislation and domestic abuse frameworks Strong working knowledge of LPE1/FME1 enquiries Confident, adaptable and able to pick up new areas of work quickly Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of charges, with transparent explanations for any changes in costs Calculate and issue annual sinking fund statements Set service charges for new developments, ensuring sinking funds set where required Calculate freeholders' estate based charges are billed in line with the transfer and deeds Scrutinise and issue utility billing as per agreements and in line with new regulations and Ofgem rules Accurately apply rents and service charges to accounts and on relet; provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA)
Apr 22, 2026
Full time
Recruitment Consultant - Social Housing & Operational Support MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary; work with our Performance Team to ensure vulnerabilities are accurately recorded within the organisation's systems Investigate, register all complaints and report in accordance with company and client procedures; ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advise residents and clients of their outcomes Provide flexible cover across the leasehold and home ownership team during annual leave and sickness absence Assist with new build sales administration where required, including coordination of documents and customer correspondence Maintain accurate records and case notes on internal systems Deliver a customer focused service, responding to enquiries from leaseholders, solicitors and internal stakeholders Qualifications & Experience Present previous experience of working within Social Housing or Local Authority Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, able to work proactively and independently to deliver on tight timescales Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence Leadership of day to day operations, role modelling a culture of learning, ownership, and trust Provide visible, values based leadership contributing to cross departmental collaboration Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders Support the organisation to improve knowledge regarding service charges, rent & income collection Coach and mentor future leaders, promoting a culture of empowerment and accountability Create a culture of creativity, innovation and problem solving with all team members Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to the Inspiring strategy Act as an ambassador for the client and explore ways to represent the work that we do and collaborative working Deputise for the Director of Tenant Services as required In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate) Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans Experience in leading customer facing teams and a history of customer excellence & performance against KPIs Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery Extensive stakeholder management of both internal and external stakeholders Carry out relevant inquiries and maintain accurate, detailed notes in a timely manner Work collaboratively with the wider housing service providing feedback and guidance to original decision makers Work in conjunction with the Head of Service or other senior officers when assessing requests for provision of interim accommodation and where refusal is appropriate to draft detailed decisions setting out the client's reason for that refusal Participate in team duties such as the recording of review requests, maintaining and accurately updating databases and team mailboxes Liaise with each client's legal representatives and attend court when required Possess an analytical, investigative approach towards work and ability to critically appraise information and communicate complex decision making in writing; use findings of review work to identify opportunities for service improvement and good practice Possess a detailed knowledge of parts VI and VII of the Housing Act 1996 as amended, the Homelessness Code of Guidance, and a working knowledge of relevant case law to apply in statutory reviews Support the organisation's commitment to DAHA standards and best practice Deliver training and awareness sessions to colleagues around domestic abuse and safeguarding, with knowledge of safeguarding legislation and domestic abuse frameworks Strong working knowledge of LPE1/FME1 enquiries Confident, adaptable and able to pick up new areas of work quickly Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of charges, with transparent explanations for any changes in costs Calculate and issue annual sinking fund statements Set service charges for new developments, ensuring sinking funds set where required Calculate freeholders' estate based charges are billed in line with the transfer and deeds Scrutinise and issue utility billing as per agreements and in line with new regulations and Ofgem rules Accurately apply rents and service charges to accounts and on relet; provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA)
Chief Operating Officer Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual. Salary : Competitive About ICE With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education. We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact. The Role We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business. This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation. Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results. Key Responsibilities Define and deliver operational strategy aligned to business growth Own service performance, KPIs and continuous improvement Act as senior escalation point for critical operational and customer issues Drive a culture of accountability, safety and operational excellence Lead the Service Delivery function through a team of managers Improve service quality, response times and customer satisfaction Use data and insight to identify risks, trends and opportunities Operational Oversight Hubs & Warehouse Own performance across regional hubs, ensuring efficiency, consistency and scalability Drive improvements in asset utilisation, inventory management and turnaround times Implement standardised processes for asset tracking, lifecycle management and quality control Field Engineering & Technical Services Lead nationwide field operations, ensuring high levels of productivity, safety and compliance Drive improvements in first-time fix rates, SLA performance and engineer utilisation Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing Helpdesk & Scheduling Oversee scheduling, resource planning and job allocation to maximise operational efficiency Improve response times, SLA adherence and customer communication Enhance systems and processes to increase visibility, accuracy and coordination Parts & Smartcall Ensure efficient parts supply, stock availability and supply chain performance Drive the development of Smartcall to improve remote diagnostics and reduce downtime Build strong supplier relationships to ensure cost control, quality and reliability Training & Development Own operational training strategy through the Training Service Delivery Managers Ensure workforce capability, compliance and ongoing technical development Align workforce development with operational goals and future business growth About You Proven senior operations leadership experience (COO/Operations Director level) Track record of improving performance, efficiency and scalability Strong commercial and strategic mindset Experience leading multi-site, service led operations Excellent leadership, communication and stakeholder management skills Experience in engineering, industrial cleaning equipment or service-based environments would be desirable Why Join ICE? Highly competitive salary package Employee benefits that work for you: ICE Cube (Reward Gateway) - discounts and perks Health Shield & Digital GP access Private medical insurance Life Assurance Enhanced company pension scheme Employee Assistance Programme Generous annual leave plus your birthday off each year Holiday Buy Back Scheme Long Service Awards Are you ready to make an impact? Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business! To Apply If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply.
Apr 22, 2026
Full time
Chief Operating Officer Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual. Salary : Competitive About ICE With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education. We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact. The Role We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business. This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation. Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results. Key Responsibilities Define and deliver operational strategy aligned to business growth Own service performance, KPIs and continuous improvement Act as senior escalation point for critical operational and customer issues Drive a culture of accountability, safety and operational excellence Lead the Service Delivery function through a team of managers Improve service quality, response times and customer satisfaction Use data and insight to identify risks, trends and opportunities Operational Oversight Hubs & Warehouse Own performance across regional hubs, ensuring efficiency, consistency and scalability Drive improvements in asset utilisation, inventory management and turnaround times Implement standardised processes for asset tracking, lifecycle management and quality control Field Engineering & Technical Services Lead nationwide field operations, ensuring high levels of productivity, safety and compliance Drive improvements in first-time fix rates, SLA performance and engineer utilisation Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing Helpdesk & Scheduling Oversee scheduling, resource planning and job allocation to maximise operational efficiency Improve response times, SLA adherence and customer communication Enhance systems and processes to increase visibility, accuracy and coordination Parts & Smartcall Ensure efficient parts supply, stock availability and supply chain performance Drive the development of Smartcall to improve remote diagnostics and reduce downtime Build strong supplier relationships to ensure cost control, quality and reliability Training & Development Own operational training strategy through the Training Service Delivery Managers Ensure workforce capability, compliance and ongoing technical development Align workforce development with operational goals and future business growth About You Proven senior operations leadership experience (COO/Operations Director level) Track record of improving performance, efficiency and scalability Strong commercial and strategic mindset Experience leading multi-site, service led operations Excellent leadership, communication and stakeholder management skills Experience in engineering, industrial cleaning equipment or service-based environments would be desirable Why Join ICE? Highly competitive salary package Employee benefits that work for you: ICE Cube (Reward Gateway) - discounts and perks Health Shield & Digital GP access Private medical insurance Life Assurance Enhanced company pension scheme Employee Assistance Programme Generous annual leave plus your birthday off each year Holiday Buy Back Scheme Long Service Awards Are you ready to make an impact? Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business! To Apply If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply.
Business Support Officer (HR & Administration) Temporary Contract Belfast Main purpose of job: To be responsible to the relevant HR Officer/ Business Coordinator (HR/Administration) for assisting with the provision of all human resource matters across the department to ensure the business needs of the department are met in an efficient and cost-effective manner. To supervise, train and develop assigned human resources staff to ensure the business needs of the department are met. To assist the relevant HR Officer/ Business Coordinator (HR/Administration) with the provision of advice and guidance to senior managers, line managers and other staff on a departmental wide basis, on human resources matters, in liaison with Corporate HR as appropriate. To represent the HR Officer/ Business Coordinator (HR/Administration) within the post holders area of responsibility as required. Summary of responsibilities and personal duties: To supervise and be responsible for programming the workload and priorities of any assigned support staff in liaison with the HR Officer/ Business Coordinator (HR/Administration) to ensure the business needs of the department are met in an efficient and cost-effective manner. To ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns. To assist the HR Officer/ Business Coordinator (HR/Administration) to ensure that human resource and employee relations issues for the department are effectively managed and applied in accordance with council policies and procedures and to ensure that the relevant timescales and legislative requirements are met e.g. disciplinary, grievance, capability, attendance and other relevant procedures. To undertake investigations in relation to specific personnel matters. To assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters. To assist the HR Officer/ Business Coordinator (HR/Administration) in the review of individual sickness absence cases and maintain all medical and Occupational Health correspondence and produce Occupational Health referrals for the service in consultation with the HR Officer/ Business Coordinator (HR/Administration) and appropriate manager. To liaise with the councils occupational health provider on progress of individual cases as required. To prepare absence management reports for presentation at case review panels. To assist the HR Officer/ Business Coordinator (HR/Administration) in providing advice and guidance on human resource matters including but not exclusively: employee relations; attendance management; discipline and grievance; training and development; payroll; recruitment, freedom of information requests and data subject access requests. To assist with the coordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation. To assist in the preparation of the departmental human resources units business plan. To assist the HR Officer/ Business Coordinator (HR/Administration) in the identification of training and development needs within the human resources unit, to set individual goals/targets and implement agreed training programmes, development activities and personal development plans. To provide and coordinate induction training for all new starts. To keep under active review relevant working practices and procedures and make periodic recommendations to the HR Officer/ Business Coordinator (HR/Administration) where improvement or efficiencies are possible Full Job Description available This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role. Essential criteria Qualifications and experience Applicants must, as at the closing date for CVs have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and be able to demonstrate by providing personal and specific examples, at least one year's relevant experience in each of the following three areas; or be able to demonstrate , by providing personal and specific examples, at least two years relevant experience in each of the following three areas: providing advice and guidance on HR policies and processes to operational management, and assisting in the management of staffing, payroll, work-life balance, learning and development, Freedom of Information and subject access requests; working effectively with Trade Unions on a range of HR matters; and direct participation in attendance management policy, disciplinary and grievance procedures and in managing employee resourcing / staffing issues. Special skills and attributes Applicants must be able to demonstrate that they possess the following special skills and attributes, which may be tested at interview: Communication skills: A high degree of literacy with the ability to write reports, memos and letters on complex or sensitive issues; effective oral communication skills with the ability to address groups and meetings clearly and to listen and understand divergent opinions and convey complex information. Technical knowledge: An understanding of HR issues, legislation and best practice including recruitment and selection, work-life balance, payroll, absence management, disciplinary and grievance procedures and how information technology and new technologies can increase business efficiency. Team working and staff management skills: The ability to demonstrate effective management skills with a wide understanding of a departmental operation and the ability to work as part of a team. The ability to manage a number of employees by developing and encouraging responsibility in them to ensure delivery of agreed goals. The ability to train and develop groups of employees in a formal setting with a sound knowledge of the area of professional practice being imparted. Performance management skills: An understanding of how to deliver a value for money service via performance management systems and procedures including performance indicators, benchmarking and quality assurance methodologies. Customer care skills: An understanding of customer care and consultation principles and the need to respond to client and customer demands. Analytical and decision-making skills: The ability to analyse complex situations and take appropriate decisive action using the data that has been gathered with an understanding of the possible wider corporate implications of such action. Partnership working skills: The ability to work with a diverse group of other managers and professionals, both internally and externally, to meet common objectives. Change management skills: The ability to engage with organisational change and the ability to secure the commitment of others to change. Work planning and organisational skills: The ability to forward plan and to effectively prioritise the work of a large section taking into account short and medium term goals, service demands and the availability of resources and using effective administrative systems and controls. Information technology skills: The ability to understand how ICT can improve business effectiveness, be innovative in its application and be able to specify requirements with precision. Equality of opportunity: An understanding of legislation and best practice with a personal commitment to equality of opportunity. Short-listing criteria In addition to the above qualifications and, or experience, Belfast City Council reserves the right to further short-list only those applicants who, as at the closing date either: have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and are able to demonstrate, by providing personal and specific examples on the application form, at least two years relevant experience in all three areas (a) - (c); or are able to demonstrate, by providing personal and specific examples on the application form, at least three years relevant experience in all three areas (a) - (c). Other Information: Target Start Date:27 April 26 Closing Date: 24 April 26 Hours of Work: 37 per week Rate of Pay: £20.66 per hour plus accrued holiday pay Location: Belfast City Centre If you would like to apply for this role, please send us your updated CV via thelink provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested . click apply for full job details
Apr 21, 2026
Full time
Business Support Officer (HR & Administration) Temporary Contract Belfast Main purpose of job: To be responsible to the relevant HR Officer/ Business Coordinator (HR/Administration) for assisting with the provision of all human resource matters across the department to ensure the business needs of the department are met in an efficient and cost-effective manner. To supervise, train and develop assigned human resources staff to ensure the business needs of the department are met. To assist the relevant HR Officer/ Business Coordinator (HR/Administration) with the provision of advice and guidance to senior managers, line managers and other staff on a departmental wide basis, on human resources matters, in liaison with Corporate HR as appropriate. To represent the HR Officer/ Business Coordinator (HR/Administration) within the post holders area of responsibility as required. Summary of responsibilities and personal duties: To supervise and be responsible for programming the workload and priorities of any assigned support staff in liaison with the HR Officer/ Business Coordinator (HR/Administration) to ensure the business needs of the department are met in an efficient and cost-effective manner. To ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns. To assist the HR Officer/ Business Coordinator (HR/Administration) to ensure that human resource and employee relations issues for the department are effectively managed and applied in accordance with council policies and procedures and to ensure that the relevant timescales and legislative requirements are met e.g. disciplinary, grievance, capability, attendance and other relevant procedures. To undertake investigations in relation to specific personnel matters. To assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters. To assist the HR Officer/ Business Coordinator (HR/Administration) in the review of individual sickness absence cases and maintain all medical and Occupational Health correspondence and produce Occupational Health referrals for the service in consultation with the HR Officer/ Business Coordinator (HR/Administration) and appropriate manager. To liaise with the councils occupational health provider on progress of individual cases as required. To prepare absence management reports for presentation at case review panels. To assist the HR Officer/ Business Coordinator (HR/Administration) in providing advice and guidance on human resource matters including but not exclusively: employee relations; attendance management; discipline and grievance; training and development; payroll; recruitment, freedom of information requests and data subject access requests. To assist with the coordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation. To assist in the preparation of the departmental human resources units business plan. To assist the HR Officer/ Business Coordinator (HR/Administration) in the identification of training and development needs within the human resources unit, to set individual goals/targets and implement agreed training programmes, development activities and personal development plans. To provide and coordinate induction training for all new starts. To keep under active review relevant working practices and procedures and make periodic recommendations to the HR Officer/ Business Coordinator (HR/Administration) where improvement or efficiencies are possible Full Job Description available This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role. Essential criteria Qualifications and experience Applicants must, as at the closing date for CVs have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and be able to demonstrate by providing personal and specific examples, at least one year's relevant experience in each of the following three areas; or be able to demonstrate , by providing personal and specific examples, at least two years relevant experience in each of the following three areas: providing advice and guidance on HR policies and processes to operational management, and assisting in the management of staffing, payroll, work-life balance, learning and development, Freedom of Information and subject access requests; working effectively with Trade Unions on a range of HR matters; and direct participation in attendance management policy, disciplinary and grievance procedures and in managing employee resourcing / staffing issues. Special skills and attributes Applicants must be able to demonstrate that they possess the following special skills and attributes, which may be tested at interview: Communication skills: A high degree of literacy with the ability to write reports, memos and letters on complex or sensitive issues; effective oral communication skills with the ability to address groups and meetings clearly and to listen and understand divergent opinions and convey complex information. Technical knowledge: An understanding of HR issues, legislation and best practice including recruitment and selection, work-life balance, payroll, absence management, disciplinary and grievance procedures and how information technology and new technologies can increase business efficiency. Team working and staff management skills: The ability to demonstrate effective management skills with a wide understanding of a departmental operation and the ability to work as part of a team. The ability to manage a number of employees by developing and encouraging responsibility in them to ensure delivery of agreed goals. The ability to train and develop groups of employees in a formal setting with a sound knowledge of the area of professional practice being imparted. Performance management skills: An understanding of how to deliver a value for money service via performance management systems and procedures including performance indicators, benchmarking and quality assurance methodologies. Customer care skills: An understanding of customer care and consultation principles and the need to respond to client and customer demands. Analytical and decision-making skills: The ability to analyse complex situations and take appropriate decisive action using the data that has been gathered with an understanding of the possible wider corporate implications of such action. Partnership working skills: The ability to work with a diverse group of other managers and professionals, both internally and externally, to meet common objectives. Change management skills: The ability to engage with organisational change and the ability to secure the commitment of others to change. Work planning and organisational skills: The ability to forward plan and to effectively prioritise the work of a large section taking into account short and medium term goals, service demands and the availability of resources and using effective administrative systems and controls. Information technology skills: The ability to understand how ICT can improve business effectiveness, be innovative in its application and be able to specify requirements with precision. Equality of opportunity: An understanding of legislation and best practice with a personal commitment to equality of opportunity. Short-listing criteria In addition to the above qualifications and, or experience, Belfast City Council reserves the right to further short-list only those applicants who, as at the closing date either: have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and are able to demonstrate, by providing personal and specific examples on the application form, at least two years relevant experience in all three areas (a) - (c); or are able to demonstrate, by providing personal and specific examples on the application form, at least three years relevant experience in all three areas (a) - (c). Other Information: Target Start Date:27 April 26 Closing Date: 24 April 26 Hours of Work: 37 per week Rate of Pay: £20.66 per hour plus accrued holiday pay Location: Belfast City Centre If you would like to apply for this role, please send us your updated CV via thelink provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested . click apply for full job details
# Cyber Security OfficerRheinmetall Electronics UK Ltd. in Newport Isle of Wight/ Cyber Security OfficerWHAT WE ARE LOOKING FORRheinmetall Electronics UK Ltd (REUK) is a defence supplier with an international customer base.The company is building upon the commercial success achieved to date and now needs to appoint a Cyber Security Officer.Working as part of the REUK team and reporting to the Head of IT and Facilities, this role will be responsible for agreeing and implementing the Cyber Security Policy for the company, including day-to-day management and support of the company's IT and communications security infrastructure.We are seeking an experienced IT security professional with demonstrable experience working within either Central Government and/or the Defence Sector, to maintain, operate, and manage an ISO 27001 / NIS2 accredited landscape, comprising both main sites/offices and remote a workforce.The ideal candidate will have worked in a similar role within either Central Government and/or the Defence Sector, which will have provided deep knowledge and hands-on experience with operating and maintaining ISO 27001 / NIS2 compliant environments.This role will be responsible in ensuring the stability, security, and the effectiveness of the company's cyber security operations.REUK is also a wholly owned subsidiary of the Rheinmetall Group and is called upon to offer in-house expertise and comment on Division or even Group level IT and communications topics, from a UK perspective.WHAT QUALIFICATIONS YOU SHOULD HAVERequired Skills Must have professional experience in cyber security, information security, or similar security assurance role. Eligibility for UK security clearance (SC/DV) is essential. Working knowledge of: ISO 27001 compliance and ISMS operations NIS2 requirements and security governance Secure by Design principles and secure development practices Understanding of modern security technologies (SIEM, EDR, IAM, cloud security, network security) Desirable Skills ISO 27001 Internal Auditor or Lead Implementer training. Experience working within the defence, aerospace, government, or critical national infrastructure sectors (preferred). Relevant certifications such as Security+, GSEC, CISMP, CCSP, or similar. Knowledge of defence specific security standards (e.g., JSP, NIST frameworks, DEFCON). Familiarity with secure software development practices or DevSecOps environments. Soft Skills Strategic thinking - Guides teams and aligns IT security strategy with organisational goals Communication and Stakeholder Management - Able to translate technical concepts and able to build relationships Collaboration - Fosters a positive, collaborative team culture Problem Solving and Innovation - Tackles challenges creatively and drives continuous improvement Adaptability and Resilience - Thrives in fast-changing environments and remains composed under pressure.WHAT WE OFFER YOUWe want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow.We are proud to be a Disability Confident employer, committed to fostering an inclusive and supportive workplace for all.We are proud supporters of the Armed Forces Community. We welcome applications from Veterans, Reservists, Cadet Force Adult Volunteers and military spouses and partners.We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems. 25 days holidays plus Bank Holidays (increasing with service) Flexible Working 4-times Death-in-Service Scheme (3 months of service) BUPA Healthcare & Dental-Care Insurance (after successful completion of probation period) Long Service Rewards with additional holidays Enhanced Employer Pension contributions of 6.8% Salary sacrifice schemes for Cycle to Work Excellent Training Opportunities Recommend a friend scheme Buying & Selling of Annual Leave Staff social events throughout the year Recognition for your work
Apr 21, 2026
Full time
# Cyber Security OfficerRheinmetall Electronics UK Ltd. in Newport Isle of Wight/ Cyber Security OfficerWHAT WE ARE LOOKING FORRheinmetall Electronics UK Ltd (REUK) is a defence supplier with an international customer base.The company is building upon the commercial success achieved to date and now needs to appoint a Cyber Security Officer.Working as part of the REUK team and reporting to the Head of IT and Facilities, this role will be responsible for agreeing and implementing the Cyber Security Policy for the company, including day-to-day management and support of the company's IT and communications security infrastructure.We are seeking an experienced IT security professional with demonstrable experience working within either Central Government and/or the Defence Sector, to maintain, operate, and manage an ISO 27001 / NIS2 accredited landscape, comprising both main sites/offices and remote a workforce.The ideal candidate will have worked in a similar role within either Central Government and/or the Defence Sector, which will have provided deep knowledge and hands-on experience with operating and maintaining ISO 27001 / NIS2 compliant environments.This role will be responsible in ensuring the stability, security, and the effectiveness of the company's cyber security operations.REUK is also a wholly owned subsidiary of the Rheinmetall Group and is called upon to offer in-house expertise and comment on Division or even Group level IT and communications topics, from a UK perspective.WHAT QUALIFICATIONS YOU SHOULD HAVERequired Skills Must have professional experience in cyber security, information security, or similar security assurance role. Eligibility for UK security clearance (SC/DV) is essential. Working knowledge of: ISO 27001 compliance and ISMS operations NIS2 requirements and security governance Secure by Design principles and secure development practices Understanding of modern security technologies (SIEM, EDR, IAM, cloud security, network security) Desirable Skills ISO 27001 Internal Auditor or Lead Implementer training. Experience working within the defence, aerospace, government, or critical national infrastructure sectors (preferred). Relevant certifications such as Security+, GSEC, CISMP, CCSP, or similar. Knowledge of defence specific security standards (e.g., JSP, NIST frameworks, DEFCON). Familiarity with secure software development practices or DevSecOps environments. Soft Skills Strategic thinking - Guides teams and aligns IT security strategy with organisational goals Communication and Stakeholder Management - Able to translate technical concepts and able to build relationships Collaboration - Fosters a positive, collaborative team culture Problem Solving and Innovation - Tackles challenges creatively and drives continuous improvement Adaptability and Resilience - Thrives in fast-changing environments and remains composed under pressure.WHAT WE OFFER YOUWe want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow.We are proud to be a Disability Confident employer, committed to fostering an inclusive and supportive workplace for all.We are proud supporters of the Armed Forces Community. We welcome applications from Veterans, Reservists, Cadet Force Adult Volunteers and military spouses and partners.We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems. 25 days holidays plus Bank Holidays (increasing with service) Flexible Working 4-times Death-in-Service Scheme (3 months of service) BUPA Healthcare & Dental-Care Insurance (after successful completion of probation period) Long Service Rewards with additional holidays Enhanced Employer Pension contributions of 6.8% Salary sacrifice schemes for Cycle to Work Excellent Training Opportunities Recommend a friend scheme Buying & Selling of Annual Leave Staff social events throughout the year Recognition for your work
Gas Supervisor page is loaded Gas Supervisorlocations: Birmingham - Hockleytime type: Full timeposted on: Posted Todayjob requisition id: REQCompetitive pay Expression of Interest - Gas Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.We are now building our talent pool ahead of our contract go-live on 1 July 2026 and are inviting Expressions of Interest from Gas Supervisors who would like to be considered once formal recruitment opens in coming weeks. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role: We are looking for an experienced Gas Supervisor to lead and support our gas engineering team in Birmingham. This role is critical in ensuring the safe, compliant and high quality delivery of gas servicing, repairs and installations across domestic housing stock. You will play a key part in maintaining resident safety, meeting regulatory requirements, and supporting the successful mobilisation and ongoing performance of this new contract.As Gas Supervisor, you will oversee a team of domestic gas engineers, providing technical guidance, quality assurance, and day to day operational support. You will carry out post inspections, audit work, manage performance, and ensure all gas activities meet legal, contractual and internal standards. Strong leadership, excellent communication and a commitment to safety and compliance are essential. Duties: Supervise and support a team of domestic gas engineers, ensuring high standards of workmanship and customer service Carry out quality assurance checks, post inspections and audits on completed gas works Provide technical guidance on diagnostics, repairs, servicing and installations Ensure all gas works comply with current legislation, industry standards and internal procedures Monitor engineer performance, productivity, and adherence to KPIs and SLAs Assist with complex fault diagnosis and escalated technical issues Manage and approve CP12s and other compliance documentation Support the planning and allocation of workloads to ensure efficient delivery Respond to urgent issues, escalations and emergency situations when required Ensure accurate recording of all works using handheld devices or job management systems Liaise with tenants, housing officers, client representatives and internal teams Oversee van stock management and ensure materials are ordered appropriately Identify and report safeguarding concerns, property hazards or non compliance Lead toolbox talks, safety briefings and contribute to ongoing training and development Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices and junior engineers with coaching and development Contribute to continuous improvement of processes, safety and service delivery Role Criteria: City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Proven experience supervising or mentoring gas engineers Strong background in domestic boiler servicing, fault diagnosis and installation Good understanding of electrical safe isolation and basic wiring principles Excellent knowledge of gas safety legislation, compliance and audit requirements Experience working in social housing or local authority environments (preferred) Strong communication skills with a customer focused approach Ability to lead, motivate and support a dispersed team Confident using handheld devices and digital job management systems High attention to detail and commitment to safe working practices Flexible and willing to travel across properties and support out of hours requirements Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. (blob:)0:00 / 2:45
Apr 19, 2026
Full time
Gas Supervisor page is loaded Gas Supervisorlocations: Birmingham - Hockleytime type: Full timeposted on: Posted Todayjob requisition id: REQCompetitive pay Expression of Interest - Gas Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.We are now building our talent pool ahead of our contract go-live on 1 July 2026 and are inviting Expressions of Interest from Gas Supervisors who would like to be considered once formal recruitment opens in coming weeks. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role: We are looking for an experienced Gas Supervisor to lead and support our gas engineering team in Birmingham. This role is critical in ensuring the safe, compliant and high quality delivery of gas servicing, repairs and installations across domestic housing stock. You will play a key part in maintaining resident safety, meeting regulatory requirements, and supporting the successful mobilisation and ongoing performance of this new contract.As Gas Supervisor, you will oversee a team of domestic gas engineers, providing technical guidance, quality assurance, and day to day operational support. You will carry out post inspections, audit work, manage performance, and ensure all gas activities meet legal, contractual and internal standards. Strong leadership, excellent communication and a commitment to safety and compliance are essential. Duties: Supervise and support a team of domestic gas engineers, ensuring high standards of workmanship and customer service Carry out quality assurance checks, post inspections and audits on completed gas works Provide technical guidance on diagnostics, repairs, servicing and installations Ensure all gas works comply with current legislation, industry standards and internal procedures Monitor engineer performance, productivity, and adherence to KPIs and SLAs Assist with complex fault diagnosis and escalated technical issues Manage and approve CP12s and other compliance documentation Support the planning and allocation of workloads to ensure efficient delivery Respond to urgent issues, escalations and emergency situations when required Ensure accurate recording of all works using handheld devices or job management systems Liaise with tenants, housing officers, client representatives and internal teams Oversee van stock management and ensure materials are ordered appropriately Identify and report safeguarding concerns, property hazards or non compliance Lead toolbox talks, safety briefings and contribute to ongoing training and development Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices and junior engineers with coaching and development Contribute to continuous improvement of processes, safety and service delivery Role Criteria: City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Proven experience supervising or mentoring gas engineers Strong background in domestic boiler servicing, fault diagnosis and installation Good understanding of electrical safe isolation and basic wiring principles Excellent knowledge of gas safety legislation, compliance and audit requirements Experience working in social housing or local authority environments (preferred) Strong communication skills with a customer focused approach Ability to lead, motivate and support a dispersed team Confident using handheld devices and digital job management systems High attention to detail and commitment to safe working practices Flexible and willing to travel across properties and support out of hours requirements Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. (blob:)0:00 / 2:45
Competitive pay Expression of Interest - Gas Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. We are now building our talent pool ahead of our contract go live on 1 July 2026 and are inviting Expressions of Interest from Gas Supervisors who would like to be considered once formal recruitment opens in coming weeks. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role We are looking for an experienced Gas Supervisor to lead and support our gas engineering team in Birmingham. This role is critical in ensuring the safe, compliant and high quality delivery of gas servicing, repairs and installations across domestic housing stock. You will play a key part in maintaining resident safety, meeting regulatory requirements, and supporting the successful mobilisation and ongoing performance of this new contract. As Gas Supervisor, you will oversee a team of domestic gas engineers, providing technical guidance, quality assurance, and day to day operational support. You will carry out post inspections, audit work, manage performance, and ensure all gas activities meet legal, contractual and internal standards. Strong leadership, excellent communication and a commitment to safety and compliance are essential. Duties Supervise and support a team of domestic gas engineers, ensuring high standards of workmanship and customer service Carry out quality assurance checks, post inspections and audits on completed gas works Provide technical guidance on diagnostics, repairs, servicing and installations Ensure all gas works comply with current legislation, industry standards and internal procedures Monitor engineer performance, productivity, and adherence to KPIs and SLAs Assist with complex fault diagnosis and escalated technical issues Manage and approve CP12s and other compliance documentation Support the planning and allocation of workloads to ensure efficient delivery Respond to urgent issues, escalations and emergency situations when required Ensure accurate recording of all works using handheld devices or job management systems Liaise with tenants, housing officers, client representatives and internal teams Oversee van stock management and ensure materials are ordered appropriately Identify and report safeguarding concerns, property hazards or non compliance Lead toolbox talks, safety briefings and contribute to ongoing training and development Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices and junior engineers with coaching and development Contribute to continuous improvement of processes, safety and service delivery Role Criteria City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Proven experience supervising or mentoring gas engineers Strong background in domestic boiler servicing, fault diagnosis and installation Good understanding of electrical safe isolation and basic wiring principles Excellent knowledge of gas safety legislation, compliance and audit requirements Experience working in social housing or local authority environments (preferred) Strong communication skills with a customer focused approach Ability to lead, motivate and support a dispersed team Confident using handheld devices and digital job management systems High attention to detail and commitment to safe working practices Flexible and willing to travel across properties and support out of hours requirements Full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apr 19, 2026
Full time
Competitive pay Expression of Interest - Gas Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams. We are now building our talent pool ahead of our contract go live on 1 July 2026 and are inviting Expressions of Interest from Gas Supervisors who would like to be considered once formal recruitment opens in coming weeks. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role We are looking for an experienced Gas Supervisor to lead and support our gas engineering team in Birmingham. This role is critical in ensuring the safe, compliant and high quality delivery of gas servicing, repairs and installations across domestic housing stock. You will play a key part in maintaining resident safety, meeting regulatory requirements, and supporting the successful mobilisation and ongoing performance of this new contract. As Gas Supervisor, you will oversee a team of domestic gas engineers, providing technical guidance, quality assurance, and day to day operational support. You will carry out post inspections, audit work, manage performance, and ensure all gas activities meet legal, contractual and internal standards. Strong leadership, excellent communication and a commitment to safety and compliance are essential. Duties Supervise and support a team of domestic gas engineers, ensuring high standards of workmanship and customer service Carry out quality assurance checks, post inspections and audits on completed gas works Provide technical guidance on diagnostics, repairs, servicing and installations Ensure all gas works comply with current legislation, industry standards and internal procedures Monitor engineer performance, productivity, and adherence to KPIs and SLAs Assist with complex fault diagnosis and escalated technical issues Manage and approve CP12s and other compliance documentation Support the planning and allocation of workloads to ensure efficient delivery Respond to urgent issues, escalations and emergency situations when required Ensure accurate recording of all works using handheld devices or job management systems Liaise with tenants, housing officers, client representatives and internal teams Oversee van stock management and ensure materials are ordered appropriately Identify and report safeguarding concerns, property hazards or non compliance Lead toolbox talks, safety briefings and contribute to ongoing training and development Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices and junior engineers with coaching and development Contribute to continuous improvement of processes, safety and service delivery Role Criteria City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Proven experience supervising or mentoring gas engineers Strong background in domestic boiler servicing, fault diagnosis and installation Good understanding of electrical safe isolation and basic wiring principles Excellent knowledge of gas safety legislation, compliance and audit requirements Experience working in social housing or local authority environments (preferred) Strong communication skills with a customer focused approach Ability to lead, motivate and support a dispersed team Confident using handheld devices and digital job management systems High attention to detail and commitment to safe working practices Flexible and willing to travel across properties and support out of hours requirements Full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Chief Technology Officer Location: Hybrid/Office based in London EC4R Salary: £170,000+ and 20% performance-related bonus + Excellent Benefits! Contract Type: Full Time, Permanent What We Can Offer You: 30 Days Annual Leave, 20% share package, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You We are seeking a bold, visionary, and hands-on Chief Technology Officer to lead Wilmington Plc s technology strategy at a defining moment in our journey. Wilmington is undergoing a significant evolution, repositioning itself as a RegTech Business Services platform. Technology is no longer a support function, it is the engine that will drive our growth, differentiation, and long-term success. This role exists because we are serious about transformation. As CTO, you will play a central role in shaping how Wilmington looks, operates, and competes in the future. You will unite platforms, people, data, and products into a coherent, scalable, and future-ready technology ecosystem that enables innovation at pace. This is a rare opportunity to leave a lasting legacy: architecting a modern technology landscape, embedding AI at scale, and leading change across an acquisitive, ambitious business. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Reporting directly to the CEO, the CTO is accountable for defining and delivering Wilmington s technology vision, ensuring it underpins our strategic ambitions and accelerates transformation across the group. You will operate as a trusted executive leader, shaping corporate strategy, guiding investment decisions, and ensuring technology enables innovation, scalability, and sustainable growth. This role blends strategic leadership with hands-on influence, setting direction while ensuring delivery excellence. You will be responsible for: Leading the delivery of a modern, composable architecture across proprietary platforms, cloud infrastructure (AWS, Azure, GCP), CI/CD pipelines, and core business systems such as Salesforce Ensuring technology scalability and integration capability to support ongoing acquisitions and rapid business growth Building, inspiring, and leading a high-performing, future-focused technology function spanning Engineering, Architecture, Data, and Systems Embedding a culture of technical excellence, learning, accountability, and continuous improvement Championing Agile and product-led delivery models that drive measurable business outcomes Defining and executing an ambitious AI strategy, unlocking value from LLMs and emerging technologies while ensuring governance, ethics, and IP protection Designing and overseeing an internal AI operations platform that integrates enterprise systems, automation workflows, and data assets Establishing robust AI governance frameworks aligned with regulatory expectations and industry best practice Driving AI-assisted development approaches to significantly enhance productivity, quality, and speed-to-market Managing strategic technology partnerships and vendors to maximise value, innovation, and performance Setting enterprise-wide technical standards to ensure consistency, resilience, and long-term sustainability Improving operational efficiency, availability, and performance across infrastructure and services Supporting strategic planning, financial oversight, and investment business cases at executive level Leading technology input into product and platform roadmaps aligned to business-unit priorities Acting as a visible, credible technology leader both internally and externally, representing Wilmington s vision and capability What s the Best Thing About This Role You will define and deliver the technology vision for a business in the midst of meaningful, purposeful transformation. With strong board-level sponsorship and a broad mandate for change, this role offers genuine freedom to innovate. You will shape how Wilmington competes in an increasingly AI-driven and regulated world building platforms, products, and capabilities that truly differentiate us and create long-term value. What s the Most Challenging Thing About This Role The challenge lies in balancing ambition with pragmatism. You will need to unlock innovation and transformation while maximising the value of existing platforms, teams, and investments. At the same time, you will be navigating rapid technological change (particularly in AI) while maintaining stability, governance, and trust across a complex and regulated environment. What We re Looking For To be successful in this role, you must have / be: Deep expertise in cloud architecture (AWS, Azure, or GCP), including large-scale, resilient system design and frameworks such as Well-Architected, with the ability to clearly communicate complex concepts to non-technical stakeholders Strong experience in Enterprise Architecture, solution design, and delivering complex technology transformations at scale Proven capability in modern engineering practices, including containerisation, CI/CD pipelines, Agile delivery, and code quality tooling Strong understanding of data platforms, visualisation, and product management principles, translating market and technology trends into compelling roadmaps Experience with CRM platforms (Salesforce and/or Dynamics 365), e-learning platforms, and data-led or information services environments Demonstrable success leading M&A technology integration, from due diligence through to post-acquisition execution Strong research orientation with a passion for identifying, assessing, and embedding emerging technologies Extensive experience (10+ years) in senior technology leadership roles within digitally enabled, platform-driven, or media-led environments Hands-on experience with AI and LLM platforms (e.g. Claude, GPT), including an understanding of capabilities, trade-offs, and enterprise adoption Working knowledge of Model Context Protocol (MCP) and agentic AI architectures, with experience integrating AI securely and at scale Practical experience in enterprise AI governance, prompt engineering, and deployment approaches (including RAG, fine-tuning considerations, and risk mitigation) Experience leveraging AI-assisted development tools (e.g. GitHub Copilot, Claude Code) to materially improve engineering productivity and delivery outcomes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies with a shared purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses empower organisations and professionals to perform better by providing high-quality, relevant, and reliable knowledge. We collaborate across the group, share success, and focus relentlessly on delivering value to our customers. Join us and do Work That Means Something At Wilmington plc, we help global customers do the right business in the right way providing the data, insights, and education they need to navigate an increasingly complex GRC landscape. When you join us, you won t just shape a company s technology future you ll make a meaningful impact for our customers. We offer flexible hybrid working, strong development opportunities, and an environment where leadership, innovation, and purpose go hand in hand. Whether you re seeking your next defining role or ready to lead change at scale, this is work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 19, 2026
Full time
Chief Technology Officer Location: Hybrid/Office based in London EC4R Salary: £170,000+ and 20% performance-related bonus + Excellent Benefits! Contract Type: Full Time, Permanent What We Can Offer You: 30 Days Annual Leave, 20% share package, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You We are seeking a bold, visionary, and hands-on Chief Technology Officer to lead Wilmington Plc s technology strategy at a defining moment in our journey. Wilmington is undergoing a significant evolution, repositioning itself as a RegTech Business Services platform. Technology is no longer a support function, it is the engine that will drive our growth, differentiation, and long-term success. This role exists because we are serious about transformation. As CTO, you will play a central role in shaping how Wilmington looks, operates, and competes in the future. You will unite platforms, people, data, and products into a coherent, scalable, and future-ready technology ecosystem that enables innovation at pace. This is a rare opportunity to leave a lasting legacy: architecting a modern technology landscape, embedding AI at scale, and leading change across an acquisitive, ambitious business. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Reporting directly to the CEO, the CTO is accountable for defining and delivering Wilmington s technology vision, ensuring it underpins our strategic ambitions and accelerates transformation across the group. You will operate as a trusted executive leader, shaping corporate strategy, guiding investment decisions, and ensuring technology enables innovation, scalability, and sustainable growth. This role blends strategic leadership with hands-on influence, setting direction while ensuring delivery excellence. You will be responsible for: Leading the delivery of a modern, composable architecture across proprietary platforms, cloud infrastructure (AWS, Azure, GCP), CI/CD pipelines, and core business systems such as Salesforce Ensuring technology scalability and integration capability to support ongoing acquisitions and rapid business growth Building, inspiring, and leading a high-performing, future-focused technology function spanning Engineering, Architecture, Data, and Systems Embedding a culture of technical excellence, learning, accountability, and continuous improvement Championing Agile and product-led delivery models that drive measurable business outcomes Defining and executing an ambitious AI strategy, unlocking value from LLMs and emerging technologies while ensuring governance, ethics, and IP protection Designing and overseeing an internal AI operations platform that integrates enterprise systems, automation workflows, and data assets Establishing robust AI governance frameworks aligned with regulatory expectations and industry best practice Driving AI-assisted development approaches to significantly enhance productivity, quality, and speed-to-market Managing strategic technology partnerships and vendors to maximise value, innovation, and performance Setting enterprise-wide technical standards to ensure consistency, resilience, and long-term sustainability Improving operational efficiency, availability, and performance across infrastructure and services Supporting strategic planning, financial oversight, and investment business cases at executive level Leading technology input into product and platform roadmaps aligned to business-unit priorities Acting as a visible, credible technology leader both internally and externally, representing Wilmington s vision and capability What s the Best Thing About This Role You will define and deliver the technology vision for a business in the midst of meaningful, purposeful transformation. With strong board-level sponsorship and a broad mandate for change, this role offers genuine freedom to innovate. You will shape how Wilmington competes in an increasingly AI-driven and regulated world building platforms, products, and capabilities that truly differentiate us and create long-term value. What s the Most Challenging Thing About This Role The challenge lies in balancing ambition with pragmatism. You will need to unlock innovation and transformation while maximising the value of existing platforms, teams, and investments. At the same time, you will be navigating rapid technological change (particularly in AI) while maintaining stability, governance, and trust across a complex and regulated environment. What We re Looking For To be successful in this role, you must have / be: Deep expertise in cloud architecture (AWS, Azure, or GCP), including large-scale, resilient system design and frameworks such as Well-Architected, with the ability to clearly communicate complex concepts to non-technical stakeholders Strong experience in Enterprise Architecture, solution design, and delivering complex technology transformations at scale Proven capability in modern engineering practices, including containerisation, CI/CD pipelines, Agile delivery, and code quality tooling Strong understanding of data platforms, visualisation, and product management principles, translating market and technology trends into compelling roadmaps Experience with CRM platforms (Salesforce and/or Dynamics 365), e-learning platforms, and data-led or information services environments Demonstrable success leading M&A technology integration, from due diligence through to post-acquisition execution Strong research orientation with a passion for identifying, assessing, and embedding emerging technologies Extensive experience (10+ years) in senior technology leadership roles within digitally enabled, platform-driven, or media-led environments Hands-on experience with AI and LLM platforms (e.g. Claude, GPT), including an understanding of capabilities, trade-offs, and enterprise adoption Working knowledge of Model Context Protocol (MCP) and agentic AI architectures, with experience integrating AI securely and at scale Practical experience in enterprise AI governance, prompt engineering, and deployment approaches (including RAG, fine-tuning considerations, and risk mitigation) Experience leveraging AI-assisted development tools (e.g. GitHub Copilot, Claude Code) to materially improve engineering productivity and delivery outcomes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies with a shared purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses empower organisations and professionals to perform better by providing high-quality, relevant, and reliable knowledge. We collaborate across the group, share success, and focus relentlessly on delivering value to our customers. Join us and do Work That Means Something At Wilmington plc, we help global customers do the right business in the right way providing the data, insights, and education they need to navigate an increasingly complex GRC landscape. When you join us, you won t just shape a company s technology future you ll make a meaningful impact for our customers. We offer flexible hybrid working, strong development opportunities, and an environment where leadership, innovation, and purpose go hand in hand. Whether you re seeking your next defining role or ready to lead change at scale, this is work with meaning. Join us and make a real difference. Click on APPLY today!
Chief Technology Officer (CTO) 17/03/2026 Location: Remote / Office (Havant) Job type: Full-time / Fractional About Unipro Unipro is a highly focussed bespoke custom software studio dedicated to serving our clients as a strategic partner. We understand their business challenges and build bespoke solutions that deliver digital autonomy and an unrivalled commercial advantage to our clients. Recognised as an SME Best Workplace, Unipro is a dynamic, late-stage company experiencing fast dynamic growth. We are now seeking an exceptional Chief Technology Officer (CTO) with strong digital agency or software consultancy experience to lead our technical strategy, delivery capability, and engineering culture as we enter our next phase of growth. Role Summary As a CTO in our Digital Studio, you will play a pivotal role in shaping and delivering bold digital visions for our clients. You will work closely with stakeholders to understand their business strategy and goals, and translate these into scalable, innovative digital solutions that embrace a digital-first culture. Role Overview The CTO will be responsible for shaping and executing the company's technology vision, ensuring we deliver world class, scalable, and commercially impactful software and services solutions. This role blends strategic leadership with hands on technical oversight, requiring someone who thrives in a fast paced agency environment where priorities shift and innovation is constant. A critical part of this role is leading our approach to AI, automation, and intelligent digital products, guiding both clients and internal teams through responsible integration of modern AI technologies. The CTO will be a key member of the leadership team, partnering with Operations and Commercial teams to drive excellence across our project portfolio while ensuring our technology function remains a competitive differentiator. Duties and Responsibilities Strategic Leadership Define and own the company's long term technology strategy aligned with commercial goals and client needs, with a specific emphasis on modern AI capability, automation, and emerging technologies. Identify emerging technologies and assess their applicability to client solutions and internal processes. Lead the ongoing evolution of our technical frameworks, methodologies, and delivery standards. Lead the development of the company's AI offering. Technical Governance & Architecture Oversee architectural decisions across projects to ensure scalability, security, maintainability, and performance. Establish and maintain coding standards, best practices, and quality assurance processes across teams. Support presales and discovery phases with technical scoping, solution design, and estimation. Team Leadership & Capability Building Build and mentor a multidisciplinary engineering team including developers, solution architects, and DevOps specialists. Define career pathways, training programmes, and AI upskilling frameworks. Foster a culture of innovation, experimentation, and continuous improvement. Operational & Delivery Oversight Ensure reliable, predictable, and high quality delivery across multiple simultaneous client engagements. Partner with Delivery/Project Management to define realistic timelines, identify risks, and strengthen delivery processes. Oversee technical due diligence for new client partnerships. Client & Stakeholder Engagement Act as a trusted technical advisor to senior client stakeholders. Communicate complex technical concepts in a clear, commercial, and client friendly manner. Build long term relationships that position us as a strategic partner, not just a supplier. Core attributes / Essential skills Strategic thinker with strong technical intuition. Collaborative, approachable, and confident leading multidisciplinary teams. Comfortable navigating ambiguity and bringing clarity to complex challenges. Strong problem solver with a bias for action and delivery. Passionate about technology, innovation, and building high quality digital products. Digital Agency / Software Consultancy Experience Candidates must have substantial experience in a digital agency, custom software studio, or technology consultancy environment, including: Managing multiple concurrent client projects of varying size and complexity. Understanding commercial models such as retainers, fixed scope builds, and time and materials engagements. Balancing delivery quality with commercial constraints and deadlines. Leading conversations around digital transformation, technical strategy, and product innovation. Technical Expertise Proven track record architecting and delivering complex bespoke software solutions, including AI solutions. Strong understanding of modern development practices (CI/CD, automated testing, DevOps, cloud native architectures). Broad knowledge of the following technology stacks (e.g., JavaScript/TypeScript, Python, .NET, Java, Low Code) and experience overseeing full stack development. Experience with cloud platforms (AWS, Azure etc.). Strong understanding of data, security, privacy, and compliance considerations. Leadership & Communication Demonstrated ability to lead engineering organisations through growth and change. Excellent communication skills - able to engage business leaders, clients, and engineers alike. Commercially minded with a strong understanding of budgets, resource planning, and profitability. Confident operating at both strategic and hands on levels. Desirable skills and experience Experience creating or scaling AI practices and capabilities. Experience building or scaling a technical function from early stages. Prior involvement in defining agency technology offerings or service lines. Exposure to multiple industry verticals. Experience with AI applications, automation, or emerging technology R&D. Contributions to open source projects or thought leadership within the tech community. How to apply Please submit your CV and a covering letter outlining your relevant experience to: Unipro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apr 18, 2026
Full time
Chief Technology Officer (CTO) 17/03/2026 Location: Remote / Office (Havant) Job type: Full-time / Fractional About Unipro Unipro is a highly focussed bespoke custom software studio dedicated to serving our clients as a strategic partner. We understand their business challenges and build bespoke solutions that deliver digital autonomy and an unrivalled commercial advantage to our clients. Recognised as an SME Best Workplace, Unipro is a dynamic, late-stage company experiencing fast dynamic growth. We are now seeking an exceptional Chief Technology Officer (CTO) with strong digital agency or software consultancy experience to lead our technical strategy, delivery capability, and engineering culture as we enter our next phase of growth. Role Summary As a CTO in our Digital Studio, you will play a pivotal role in shaping and delivering bold digital visions for our clients. You will work closely with stakeholders to understand their business strategy and goals, and translate these into scalable, innovative digital solutions that embrace a digital-first culture. Role Overview The CTO will be responsible for shaping and executing the company's technology vision, ensuring we deliver world class, scalable, and commercially impactful software and services solutions. This role blends strategic leadership with hands on technical oversight, requiring someone who thrives in a fast paced agency environment where priorities shift and innovation is constant. A critical part of this role is leading our approach to AI, automation, and intelligent digital products, guiding both clients and internal teams through responsible integration of modern AI technologies. The CTO will be a key member of the leadership team, partnering with Operations and Commercial teams to drive excellence across our project portfolio while ensuring our technology function remains a competitive differentiator. Duties and Responsibilities Strategic Leadership Define and own the company's long term technology strategy aligned with commercial goals and client needs, with a specific emphasis on modern AI capability, automation, and emerging technologies. Identify emerging technologies and assess their applicability to client solutions and internal processes. Lead the ongoing evolution of our technical frameworks, methodologies, and delivery standards. Lead the development of the company's AI offering. Technical Governance & Architecture Oversee architectural decisions across projects to ensure scalability, security, maintainability, and performance. Establish and maintain coding standards, best practices, and quality assurance processes across teams. Support presales and discovery phases with technical scoping, solution design, and estimation. Team Leadership & Capability Building Build and mentor a multidisciplinary engineering team including developers, solution architects, and DevOps specialists. Define career pathways, training programmes, and AI upskilling frameworks. Foster a culture of innovation, experimentation, and continuous improvement. Operational & Delivery Oversight Ensure reliable, predictable, and high quality delivery across multiple simultaneous client engagements. Partner with Delivery/Project Management to define realistic timelines, identify risks, and strengthen delivery processes. Oversee technical due diligence for new client partnerships. Client & Stakeholder Engagement Act as a trusted technical advisor to senior client stakeholders. Communicate complex technical concepts in a clear, commercial, and client friendly manner. Build long term relationships that position us as a strategic partner, not just a supplier. Core attributes / Essential skills Strategic thinker with strong technical intuition. Collaborative, approachable, and confident leading multidisciplinary teams. Comfortable navigating ambiguity and bringing clarity to complex challenges. Strong problem solver with a bias for action and delivery. Passionate about technology, innovation, and building high quality digital products. Digital Agency / Software Consultancy Experience Candidates must have substantial experience in a digital agency, custom software studio, or technology consultancy environment, including: Managing multiple concurrent client projects of varying size and complexity. Understanding commercial models such as retainers, fixed scope builds, and time and materials engagements. Balancing delivery quality with commercial constraints and deadlines. Leading conversations around digital transformation, technical strategy, and product innovation. Technical Expertise Proven track record architecting and delivering complex bespoke software solutions, including AI solutions. Strong understanding of modern development practices (CI/CD, automated testing, DevOps, cloud native architectures). Broad knowledge of the following technology stacks (e.g., JavaScript/TypeScript, Python, .NET, Java, Low Code) and experience overseeing full stack development. Experience with cloud platforms (AWS, Azure etc.). Strong understanding of data, security, privacy, and compliance considerations. Leadership & Communication Demonstrated ability to lead engineering organisations through growth and change. Excellent communication skills - able to engage business leaders, clients, and engineers alike. Commercially minded with a strong understanding of budgets, resource planning, and profitability. Confident operating at both strategic and hands on levels. Desirable skills and experience Experience creating or scaling AI practices and capabilities. Experience building or scaling a technical function from early stages. Prior involvement in defining agency technology offerings or service lines. Exposure to multiple industry verticals. Experience with AI applications, automation, or emerging technology R&D. Contributions to open source projects or thought leadership within the tech community. How to apply Please submit your CV and a covering letter outlining your relevant experience to: Unipro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2026
Seasonal
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Chief Digital Information Officer (CDIO) The CDIO plays a pivotal role in the Trust's leadership team providing vision, professional leadership and strategic direction in the delivery of the Trust's aims and improvements in quality, efficiency and effectiveness. Reporting to the Chief Strategy and Partnerships Officer, the postholder will be the lead expert responsible for the delivery of the digital agenda at the Trust, leading the use and adoption of new digital technologies and approaches including AI, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. Responsible for leading and championing the Trusts Digital transformation programmes the postholder will ensure all resources delivering digital change across the Trust are focused and aligned to delivering to Trust priorities, including financial recovery and quality. Main duties of the job Set and lead the Trust's digital vision and strategy (aligning to Trust priorities and NHS direction). Deliver the Trust's digital transformation programmes (EHR/telemedicine/AI/data analytics/cloud), ensuring benefits, time, scope and budget are met. Provide executive leadership for the Digital, Data, Technology & Informatics (DDaT) function (including workforce professionalisation, capability and digital maturity/"What Good Looks Like"). Ensure robust governance, assurance and performance reporting for digital programmes, procurement, delivery capability and risks (including Board-level reporting). Own cyber security, resilience and information assurance compliance (including DSPT and wider cyber standards). Lead system/ICS partnership working and act as a digital "evangelist" to build a coherent digital ecosystem across partners (including ICB alignment). Provide expert advice to the CEO and Trust Board on digital/information opportunities and risks impacting patient care, safety and performance. Manage digital budgets and financial sustainability (budget control, value for money, and securing external funding/partnerships where relevant). Embed staff engagement, digital literacy and culture change so the workforce adopts new tools and ways of working. Use a user-centred design approach (engaging patients, service users, families and clinicians to shape technology and deployment). About us Why join Sussex Partnership? In your role as CDIO you'll join a compassionate, innovative organisation rated 'Good' overall and 'Outstanding' for caring by the CQC; helping make a meaningful difference to communities across the South East. You'll make a substantial contribution to the changing landscape of digital transformation and innovation at SPFT. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups. Job responsibilities Please refer to full JD/Person Specification. Were seeking an experienced senior digital leader to shape and deliver the Trusts digital vision and strategy, driving transformation that improves patient care, safety, clinical outcomes and operational efficiency. Youll act as an executive-level sponsor for digital change, championing a digital-first culture and strong staff engagement across the organisation. Working closely with partners across the wider system (including provider trusts, commissioners/ICB, local authorities, voluntary sector and regulators), you will ensure the Trusts digital strategy aligns with national policy and priorities (including the NHS Long Term Plan), and supports sustainable, modern service delivery. Key responsibilities Lead the development and delivery of the Trust-wide digital strategy and major transformation programmes. Drive adoption of digital technologies (e.g., EHR, telemedicine, AI, data analytics, cloud infrastructure). Provide strategic advice to the Chief Executive and Trust Board on digital/information risks and opportunities. Establish strong governance, assurance and performance reporting, including effective risk management. Ensure high standards of cyber security and compliance, including DSPT and cyber resilience. Lead and develop digital, IT and informatics teams, building capability and digital literacy across the workforce. Hold responsibility for budget and resources, ensuring value, sustainability and delivery within scope and budget. Take a user-centred design approach, engaging patients, service users and clinicians to shape effective solutions. Working style Hybrid/office working with frequent VDU use and travel to meetings as required. The role requires high levels of concentration, resilience, and the ability to operate effectively at Board level. Person Specification Qualifications Masters/ Postgraduate education or similar academic qualifications with highly specialised or advanced knowledge Evidence of leadership and management training and development Highest level of managerial knowledge or equivalent levels of experience such as strategic leadership or through managing a complex function Evidence of on-going personal and professional development Knowledge/Experience Extensive experience in senior leadership roles within healthcare, NHS, or a related sector, with a strong track record in transformation and digital innovation. Proven expertise in leading complex digital transformation programs, including the deployment of healthcare IT systems and digital technologies. Experience of delivering executive leadership in skills and career path to DDaT professional leaders in the constituent organisations and professionalisation generally of the workforce in digital and data enabled transformation Strong knowledge of the healthcare environment, NHS policies, and the key challenges and opportunities associated with digital health Experience in managing large budgets and delivering technology-driven change within financial constraints. Proven experience of negotiating complex contracts, managing customer expectations, influencing commissioning decisions and developing business case Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 17, 2026
Full time
Chief Digital Information Officer (CDIO) The CDIO plays a pivotal role in the Trust's leadership team providing vision, professional leadership and strategic direction in the delivery of the Trust's aims and improvements in quality, efficiency and effectiveness. Reporting to the Chief Strategy and Partnerships Officer, the postholder will be the lead expert responsible for the delivery of the digital agenda at the Trust, leading the use and adoption of new digital technologies and approaches including AI, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. Responsible for leading and championing the Trusts Digital transformation programmes the postholder will ensure all resources delivering digital change across the Trust are focused and aligned to delivering to Trust priorities, including financial recovery and quality. Main duties of the job Set and lead the Trust's digital vision and strategy (aligning to Trust priorities and NHS direction). Deliver the Trust's digital transformation programmes (EHR/telemedicine/AI/data analytics/cloud), ensuring benefits, time, scope and budget are met. Provide executive leadership for the Digital, Data, Technology & Informatics (DDaT) function (including workforce professionalisation, capability and digital maturity/"What Good Looks Like"). Ensure robust governance, assurance and performance reporting for digital programmes, procurement, delivery capability and risks (including Board-level reporting). Own cyber security, resilience and information assurance compliance (including DSPT and wider cyber standards). Lead system/ICS partnership working and act as a digital "evangelist" to build a coherent digital ecosystem across partners (including ICB alignment). Provide expert advice to the CEO and Trust Board on digital/information opportunities and risks impacting patient care, safety and performance. Manage digital budgets and financial sustainability (budget control, value for money, and securing external funding/partnerships where relevant). Embed staff engagement, digital literacy and culture change so the workforce adopts new tools and ways of working. Use a user-centred design approach (engaging patients, service users, families and clinicians to shape technology and deployment). About us Why join Sussex Partnership? In your role as CDIO you'll join a compassionate, innovative organisation rated 'Good' overall and 'Outstanding' for caring by the CQC; helping make a meaningful difference to communities across the South East. You'll make a substantial contribution to the changing landscape of digital transformation and innovation at SPFT. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups. Job responsibilities Please refer to full JD/Person Specification. Were seeking an experienced senior digital leader to shape and deliver the Trusts digital vision and strategy, driving transformation that improves patient care, safety, clinical outcomes and operational efficiency. Youll act as an executive-level sponsor for digital change, championing a digital-first culture and strong staff engagement across the organisation. Working closely with partners across the wider system (including provider trusts, commissioners/ICB, local authorities, voluntary sector and regulators), you will ensure the Trusts digital strategy aligns with national policy and priorities (including the NHS Long Term Plan), and supports sustainable, modern service delivery. Key responsibilities Lead the development and delivery of the Trust-wide digital strategy and major transformation programmes. Drive adoption of digital technologies (e.g., EHR, telemedicine, AI, data analytics, cloud infrastructure). Provide strategic advice to the Chief Executive and Trust Board on digital/information risks and opportunities. Establish strong governance, assurance and performance reporting, including effective risk management. Ensure high standards of cyber security and compliance, including DSPT and cyber resilience. Lead and develop digital, IT and informatics teams, building capability and digital literacy across the workforce. Hold responsibility for budget and resources, ensuring value, sustainability and delivery within scope and budget. Take a user-centred design approach, engaging patients, service users and clinicians to shape effective solutions. Working style Hybrid/office working with frequent VDU use and travel to meetings as required. The role requires high levels of concentration, resilience, and the ability to operate effectively at Board level. Person Specification Qualifications Masters/ Postgraduate education or similar academic qualifications with highly specialised or advanced knowledge Evidence of leadership and management training and development Highest level of managerial knowledge or equivalent levels of experience such as strategic leadership or through managing a complex function Evidence of on-going personal and professional development Knowledge/Experience Extensive experience in senior leadership roles within healthcare, NHS, or a related sector, with a strong track record in transformation and digital innovation. Proven expertise in leading complex digital transformation programs, including the deployment of healthcare IT systems and digital technologies. Experience of delivering executive leadership in skills and career path to DDaT professional leaders in the constituent organisations and professionalisation generally of the workforce in digital and data enabled transformation Strong knowledge of the healthcare environment, NHS policies, and the key challenges and opportunities associated with digital health Experience in managing large budgets and delivering technology-driven change within financial constraints. Proven experience of negotiating complex contracts, managing customer expectations, influencing commissioning decisions and developing business case Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This is a key technical role leading asbestos compliance delivery across a large housing portfolio, ensuring safety, quality, and full legal compliance. You'll provide technical leadership, oversee surveying standards and contractor performance, and support planned maintenance and refurbishment activity with robust asbestos risk controls. Client Details Our client is a community-focused housing provider in Lancashire with over 5,000 homes and an ongoing development pipeline. Their wider group delivers services across housing and community support, with a strong ethos of going one step further -helping customers stay safe, secure, and well at home, particularly during challenging times. Description Lead and support delivery of the asbestos compliance service across housing stock and non-domestic sites Carry out and/or oversee management, refurbishment, demolition and re-inspection surveys Produce and quality-check professional asbestos reports and ensure high standards across all asbestos-related activity Provide asbestos expertise to planned maintenance, refurbishment projects, stock condition activity , and programme planning Review and comment on contractor RAMS and method statements for asbestos-related works Conduct audits and quality checks of survey, analytical and removal works to ensure compliance and performance standards Monitor contractor performance, analyse trends, and drive service improvement (KPIs/quality/turnaround/customer outcomes) Undertake site visits, provide progress updates, and resolve asbestos-related issues efficiently and professionally Support training, development, and technical guidance for internal teams and supply chain partners Contribute to policy/process development and continuous improvement initiatives Profile BOHS P402 (or equivalent) Minimum 2 years' asbestos surveying experience Strong working knowledge of asbestos surveying across varied building types Proven ability to write high-quality reports and advise on controls for works Good understanding of asbestos and wider H&S legislation (e.g., CDM/COSHH/RIDDOR ) Experience reviewing RAMS and coordinating/overseeing asbestos works Comfortable auditing, performance monitoring, and quality assurance Full UK driving licence , access to a vehicle + business insurance Clear communicator with a customer-first mindset (you'll be dealing with stakeholders and residents) Job Offer A role with visible impact -protecting residents, staff, and communities Exposure to a large, varied portfolio (domestic + non-domestic) and planned investment works Opportunity to act as a technical lead , influencing standards, quality, and service performance A values-led organisation focused on innovation, collaboration and community outcomes Supportive compliance structure with scope for continuous improvement and professional development
Apr 16, 2026
Full time
This is a key technical role leading asbestos compliance delivery across a large housing portfolio, ensuring safety, quality, and full legal compliance. You'll provide technical leadership, oversee surveying standards and contractor performance, and support planned maintenance and refurbishment activity with robust asbestos risk controls. Client Details Our client is a community-focused housing provider in Lancashire with over 5,000 homes and an ongoing development pipeline. Their wider group delivers services across housing and community support, with a strong ethos of going one step further -helping customers stay safe, secure, and well at home, particularly during challenging times. Description Lead and support delivery of the asbestos compliance service across housing stock and non-domestic sites Carry out and/or oversee management, refurbishment, demolition and re-inspection surveys Produce and quality-check professional asbestos reports and ensure high standards across all asbestos-related activity Provide asbestos expertise to planned maintenance, refurbishment projects, stock condition activity , and programme planning Review and comment on contractor RAMS and method statements for asbestos-related works Conduct audits and quality checks of survey, analytical and removal works to ensure compliance and performance standards Monitor contractor performance, analyse trends, and drive service improvement (KPIs/quality/turnaround/customer outcomes) Undertake site visits, provide progress updates, and resolve asbestos-related issues efficiently and professionally Support training, development, and technical guidance for internal teams and supply chain partners Contribute to policy/process development and continuous improvement initiatives Profile BOHS P402 (or equivalent) Minimum 2 years' asbestos surveying experience Strong working knowledge of asbestos surveying across varied building types Proven ability to write high-quality reports and advise on controls for works Good understanding of asbestos and wider H&S legislation (e.g., CDM/COSHH/RIDDOR ) Experience reviewing RAMS and coordinating/overseeing asbestos works Comfortable auditing, performance monitoring, and quality assurance Full UK driving licence , access to a vehicle + business insurance Clear communicator with a customer-first mindset (you'll be dealing with stakeholders and residents) Job Offer A role with visible impact -protecting residents, staff, and communities Exposure to a large, varied portfolio (domestic + non-domestic) and planned investment works Opportunity to act as a technical lead , influencing standards, quality, and service performance A values-led organisation focused on innovation, collaboration and community outcomes Supportive compliance structure with scope for continuous improvement and professional development
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Apr 16, 2026
Full time
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
ADM unlocks the power of nature to enrich the quality of life. We re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at About ADM Protexin Ltd ADM Protexin LTD manufactures innovative, research based live bacteria products of the highest quality for the veterinary, human, agriculture and equine healthcare markets. With head office, manufacturing and distribution facilities based in Somerset, ADM Protexin distributes to over 90 countries worldwide. Learn more at The Role In this role you will be responsible for performing quality control activities to ensure that incoming materials, purified water, in-process materials, and finished products comply with approved specifications, pharmaceutical GMP, and food safety requirements. Your Responsibilities Goods In and Material Control Perform quality checks on raw materials, packaging components, and consumables. Verify incoming materials against approved specifications, supplier documentation, and Certificates of Analysis. Ensure correct labelling, quarantine status, traceability, and storage of materials in accordance with GMP and food safety requirements. Maintain raw material specifications as required. Sampling and Environmental Monitoring Carry out sampling of raw materials, purified water, in-process materials, and finished products in accordance with approved SOPs. Process and prepare samples for analysis while maintaining sample integrity and preventing contamination. Conduct environmental monitoring activities (e.g. air, surface, personnel, water) in manufacturing and sampling areas. Assist in the administration of sample processing. Quality Control Checks Perform routine QC checks and inspections in accordance with approved test methods and specifications. Review results for accuracy, completeness, and compliance. Identify, document, and escalate deviations, non-conformances, and OOS results. Retained Samples Manage retained samples of materials and finished products in line with GMP and food safety requirements. Ensure retained samples are correctly labelled, stored, and logged. Maintain retained sample inventories and records. Certificates of Analysis (CoA) Prepare Certificates of Analysis for finished products. Ensure CoAs accurately reflect approved specifications and test results. Release CoAs in accordance with GMP and food safety procedures. Compliance and Continuous Improvement Support internal audits, inspections, and regulatory visits. Contribute to continuous improvement of QC processes, procedures, and food safety controls. Your Profile Bachelor's degree or equivalent in a relevant scientific discipline, or other higher-level education in a relevant subject, HNC, HND, FdSc and DipHE. Minimum 2 years experience in quality assurance or quality control in a pharmaceutical or food manufacturing environment. Working knowledge of GMP and/or food safety standards, and quality systems. Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life Additional benefits and support for maternity and paternity leave ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in Mental Health Aware training within three months of joining the business. Learn more about ADM at . We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the workplace. If you feel this job is for you, unlock your potential and apply online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM s privacy notice .
Apr 16, 2026
Full time
ADM unlocks the power of nature to enrich the quality of life. We re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at About ADM Protexin Ltd ADM Protexin LTD manufactures innovative, research based live bacteria products of the highest quality for the veterinary, human, agriculture and equine healthcare markets. With head office, manufacturing and distribution facilities based in Somerset, ADM Protexin distributes to over 90 countries worldwide. Learn more at The Role In this role you will be responsible for performing quality control activities to ensure that incoming materials, purified water, in-process materials, and finished products comply with approved specifications, pharmaceutical GMP, and food safety requirements. Your Responsibilities Goods In and Material Control Perform quality checks on raw materials, packaging components, and consumables. Verify incoming materials against approved specifications, supplier documentation, and Certificates of Analysis. Ensure correct labelling, quarantine status, traceability, and storage of materials in accordance with GMP and food safety requirements. Maintain raw material specifications as required. Sampling and Environmental Monitoring Carry out sampling of raw materials, purified water, in-process materials, and finished products in accordance with approved SOPs. Process and prepare samples for analysis while maintaining sample integrity and preventing contamination. Conduct environmental monitoring activities (e.g. air, surface, personnel, water) in manufacturing and sampling areas. Assist in the administration of sample processing. Quality Control Checks Perform routine QC checks and inspections in accordance with approved test methods and specifications. Review results for accuracy, completeness, and compliance. Identify, document, and escalate deviations, non-conformances, and OOS results. Retained Samples Manage retained samples of materials and finished products in line with GMP and food safety requirements. Ensure retained samples are correctly labelled, stored, and logged. Maintain retained sample inventories and records. Certificates of Analysis (CoA) Prepare Certificates of Analysis for finished products. Ensure CoAs accurately reflect approved specifications and test results. Release CoAs in accordance with GMP and food safety procedures. Compliance and Continuous Improvement Support internal audits, inspections, and regulatory visits. Contribute to continuous improvement of QC processes, procedures, and food safety controls. Your Profile Bachelor's degree or equivalent in a relevant scientific discipline, or other higher-level education in a relevant subject, HNC, HND, FdSc and DipHE. Minimum 2 years experience in quality assurance or quality control in a pharmaceutical or food manufacturing environment. Working knowledge of GMP and/or food safety standards, and quality systems. Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life Additional benefits and support for maternity and paternity leave ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in Mental Health Aware training within three months of joining the business. Learn more about ADM at . We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the workplace. If you feel this job is for you, unlock your potential and apply online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM s privacy notice .
Are you passionate about protecting the environment and ensuring top-notch quality standards? Do you thrive in dynamic roles where your expertise can make a real difference? Are you looking for a career that challenges you and rewards your commitment to sustainability? Role Overview: We are seeking an experienced Environmental & Quality Specialist to support and drive compliance across our operations. This role will act as a technical expert, ensuring adherence to environmental legislation, permits, and ISO standards (including ISO 14001 & ISO 9001), while promoting a culture of continuous improvement. You will be the key point of contact for the Environment Agency, managing audits, inspections, and compliance matters, alongside maintaining and enhancing our Environmental and Quality Management Systems. The role also involves supporting operational teams, monitoring performance, investigating incidents, and contributing to sustainability and carbon reduction initiatives. Hours of Work: Full time - 37.5 hours Key Responsibilities: Maintain and develop the Company's Environmental Management System (ISO 14001:2015) and Quality Management System (ISO 9001:2015) Support the Energy Management System (ISO 50001:2018), where applicable Act as the primary point of contact for the Environment Agency, including site inspections, audits, permit variations, and compliance matters Ensure compliance with Environmental Permits, quality standards, and relevant legislation Lead and support Environment Agency audits, BSI audits, and customer compliance and quality audits Promote and embed a culture of quality, consistency, and continuous improvement across the business Support operational teams with environmental and quality best practice, risk management, and incident prevention Assist in the preparation and maintenance of site Working Plans and regulatory documentation Monitor environmental and quality performance, including KPIs, non-conformances, and corrective actions Investigate environmental and quality incidents, identifying root causes and implementing corrective and preventive actions Support the monitoring and reporting of the Company's carbon footprint and sustainability metrics Provide environmental and quality input into tenders, development projects, and business improvement initiatives Keep up to date with changes in environmental and quality legislation/standards and communicate impacts across the business Deliver environmental and quality training and inductions to staff Represent the Company at industry groups and forums (e.g. ESA) where required Oversee energy-related processes and demonstrate knowledge of ISO 14064 standards Additional responsibilities: Supporting integration of management systems and audit processes Conducting internal audits across environmental and quality systems Managing document control and ensuring Business Management System (BMS) accuracy and compliance Engaging with customers, regulators, and stakeholders on environmental and quality matters Supporting environmental awareness and quality improvement initiatives Responsible for the supervision and management of the SHEQ Officer. Candidate's Experience & Skills Essential: Experience working within the waste management, recycling, or environmental sector Essential: Proven experience liaising with the Environment Agency, including audits, permitting, or compliance Essential: Experience with ISO 14001 and ISO 9001 (ISO 50001 desirable) Essential: Strong knowledge of environmental legislation and quality management principles Essential: Excellent communication and interpersonal skills A recognised degree/qualification in Environmental Science, Environmental Management, Quality Management, or a related field Strong organisational skills and attention to detail Ability to work both independently and collaboratively across departments and as part of the Compliance Team Environmental & Quality Manager Benefits: Competitive salary up to £45,000 per annum Generous holiday entitlement including Birthday Leave Discounted gym membership and shopping discounts across thousands of retailers Company sick pay, life assurance, and enhanced EAP with free counselling Cycle to work scheme, tech scheme, eyecare vouchers, and free parking Meet the Organisation: Who We Are and What We Do Bywaters is London's leading provider of environmental services, dedicated to innovative recycling and waste management solutions that prioritise reusing and recovering materials to minimise landfill pollution. We are committed to fostering a diverse, inclusive workplace where personal and professional growth thrive. Our team is passionate about creating a sustainable future, and we believe that your expertise can help shape that vision. Join us and be part of a company that values environmental responsibility and employee development every step of the way. If you think you are the perfect fit for the Environmental & Quality Manager role and want to make a meaningful impact, don't wait-apply now and take the next step in your career journey with us! Your future as an Environmental & Quality Manager awaits!
Apr 16, 2026
Full time
Are you passionate about protecting the environment and ensuring top-notch quality standards? Do you thrive in dynamic roles where your expertise can make a real difference? Are you looking for a career that challenges you and rewards your commitment to sustainability? Role Overview: We are seeking an experienced Environmental & Quality Specialist to support and drive compliance across our operations. This role will act as a technical expert, ensuring adherence to environmental legislation, permits, and ISO standards (including ISO 14001 & ISO 9001), while promoting a culture of continuous improvement. You will be the key point of contact for the Environment Agency, managing audits, inspections, and compliance matters, alongside maintaining and enhancing our Environmental and Quality Management Systems. The role also involves supporting operational teams, monitoring performance, investigating incidents, and contributing to sustainability and carbon reduction initiatives. Hours of Work: Full time - 37.5 hours Key Responsibilities: Maintain and develop the Company's Environmental Management System (ISO 14001:2015) and Quality Management System (ISO 9001:2015) Support the Energy Management System (ISO 50001:2018), where applicable Act as the primary point of contact for the Environment Agency, including site inspections, audits, permit variations, and compliance matters Ensure compliance with Environmental Permits, quality standards, and relevant legislation Lead and support Environment Agency audits, BSI audits, and customer compliance and quality audits Promote and embed a culture of quality, consistency, and continuous improvement across the business Support operational teams with environmental and quality best practice, risk management, and incident prevention Assist in the preparation and maintenance of site Working Plans and regulatory documentation Monitor environmental and quality performance, including KPIs, non-conformances, and corrective actions Investigate environmental and quality incidents, identifying root causes and implementing corrective and preventive actions Support the monitoring and reporting of the Company's carbon footprint and sustainability metrics Provide environmental and quality input into tenders, development projects, and business improvement initiatives Keep up to date with changes in environmental and quality legislation/standards and communicate impacts across the business Deliver environmental and quality training and inductions to staff Represent the Company at industry groups and forums (e.g. ESA) where required Oversee energy-related processes and demonstrate knowledge of ISO 14064 standards Additional responsibilities: Supporting integration of management systems and audit processes Conducting internal audits across environmental and quality systems Managing document control and ensuring Business Management System (BMS) accuracy and compliance Engaging with customers, regulators, and stakeholders on environmental and quality matters Supporting environmental awareness and quality improvement initiatives Responsible for the supervision and management of the SHEQ Officer. Candidate's Experience & Skills Essential: Experience working within the waste management, recycling, or environmental sector Essential: Proven experience liaising with the Environment Agency, including audits, permitting, or compliance Essential: Experience with ISO 14001 and ISO 9001 (ISO 50001 desirable) Essential: Strong knowledge of environmental legislation and quality management principles Essential: Excellent communication and interpersonal skills A recognised degree/qualification in Environmental Science, Environmental Management, Quality Management, or a related field Strong organisational skills and attention to detail Ability to work both independently and collaboratively across departments and as part of the Compliance Team Environmental & Quality Manager Benefits: Competitive salary up to £45,000 per annum Generous holiday entitlement including Birthday Leave Discounted gym membership and shopping discounts across thousands of retailers Company sick pay, life assurance, and enhanced EAP with free counselling Cycle to work scheme, tech scheme, eyecare vouchers, and free parking Meet the Organisation: Who We Are and What We Do Bywaters is London's leading provider of environmental services, dedicated to innovative recycling and waste management solutions that prioritise reusing and recovering materials to minimise landfill pollution. We are committed to fostering a diverse, inclusive workplace where personal and professional growth thrive. Our team is passionate about creating a sustainable future, and we believe that your expertise can help shape that vision. Join us and be part of a company that values environmental responsibility and employee development every step of the way. If you think you are the perfect fit for the Environmental & Quality Manager role and want to make a meaningful impact, don't wait-apply now and take the next step in your career journey with us! Your future as an Environmental & Quality Manager awaits!
This is an exciting time to join Hackney Children and Families Service (CFS) Quality Assurance and Improvement Team where we are developing and embedding our new practice model of systemic, trauma informed and anti-racist practice (STAR). As the Workforce and Practice Development Officer you will be supporting the implementation of this model, including identifying training needs and contributing to plans as to how to address these. This role will also have key responsibilities in supporting the implementation of our Workforce Strategy and actions relating to our: Wellbeing, Recruitment and Retention, Practice Learning and CPD / STAR workstreams. We are looking to recruit someone with experience of planning, coordinating and evaluating different projects, ideally related to staff training and development. You will utilise your knowledge and skills to lead on identifying and responding to the training needs of the workforce and Hackney's foster carers. You will oversee and ensure the smooth running of established systems and processes for tracking, organising and evaluating training engagement. You will produce reports that analyse qualitative and quantitative data and make recommendations where appropriate. You will also work with external organisations researching and sourcing potential training and development opportunities for the CFS workforce and Foster Carers. The Quality Assurance and Improvement Team (QAIT) sits within the Safeguarding and Quality Assurance service within CFS. QAIT is made up of four hubs: Quality Assurance; Workforce & Practice Development; Complaints & Feedback; and Project & Service Improvement. This role is part of the Workforce & Practice Development Hub. Our vision and mission statement is focused on improving outcomes for children and families and our service provides specialist support to our frontline practitioner colleagues. We are looking for a high performing professional committed to working effectively to bring about positive change for children and families. You will have: Strong written skills, including the ability to present complex information in a concise and accessible format The ability to communicate professionally and effectively with individuals and groups at different levels of the service and within partner organisations The ability to multi-task and coordinate multiple projects and pieces of work Strong attention to detail and organisational skills The ability to use your own initiative, managing your own workload and coordinating your work with colleagues An Enhanced DBS check is required for this role. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 26 April 2026 (22:59). Interview date: W/c 11 May 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Apr 15, 2026
Full time
This is an exciting time to join Hackney Children and Families Service (CFS) Quality Assurance and Improvement Team where we are developing and embedding our new practice model of systemic, trauma informed and anti-racist practice (STAR). As the Workforce and Practice Development Officer you will be supporting the implementation of this model, including identifying training needs and contributing to plans as to how to address these. This role will also have key responsibilities in supporting the implementation of our Workforce Strategy and actions relating to our: Wellbeing, Recruitment and Retention, Practice Learning and CPD / STAR workstreams. We are looking to recruit someone with experience of planning, coordinating and evaluating different projects, ideally related to staff training and development. You will utilise your knowledge and skills to lead on identifying and responding to the training needs of the workforce and Hackney's foster carers. You will oversee and ensure the smooth running of established systems and processes for tracking, organising and evaluating training engagement. You will produce reports that analyse qualitative and quantitative data and make recommendations where appropriate. You will also work with external organisations researching and sourcing potential training and development opportunities for the CFS workforce and Foster Carers. The Quality Assurance and Improvement Team (QAIT) sits within the Safeguarding and Quality Assurance service within CFS. QAIT is made up of four hubs: Quality Assurance; Workforce & Practice Development; Complaints & Feedback; and Project & Service Improvement. This role is part of the Workforce & Practice Development Hub. Our vision and mission statement is focused on improving outcomes for children and families and our service provides specialist support to our frontline practitioner colleagues. We are looking for a high performing professional committed to working effectively to bring about positive change for children and families. You will have: Strong written skills, including the ability to present complex information in a concise and accessible format The ability to communicate professionally and effectively with individuals and groups at different levels of the service and within partner organisations The ability to multi-task and coordinate multiple projects and pieces of work Strong attention to detail and organisational skills The ability to use your own initiative, managing your own workload and coordinating your work with colleagues An Enhanced DBS check is required for this role. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 26 April 2026 (22:59). Interview date: W/c 11 May 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 15, 2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Are you a delivery focused leader who understands the realities of NHS contracting and can bring structure and control to a complex portfolio? If so, join Elysium Healthcare as the Director of Contracts, Tenders & Commissioning. As the Director of Contracts, Tenders & Commissioning you'll be accountable for the operational leadership, delivery and performance of Elysium Healthcare's NHS and public sector contracting function across England and Wales. This role provides end to end ownership of contract management, tender delivery and contractual performance, ensuring the organisation maintains strong commissioner confidence, delivers against contractual obligations, and secures sustainable, high quality income. Acting as the central point of control for all contractual activity, you'll bring pace, structure and rigour to the function - leading a specialist team to deliver high quality tenders, robust contract governance, and proactive performance management across all commissioned services. While commissioner strategy and external market positioning are led by the Chief Commercial & Communications Officer and Business Development Directors, this role provides the executional engine, contractual expertise and operational grip required to translate strategy into delivery. This is a hybrid role with travel to our offices in Borehamwood/Luton and travel to our services. Key Responsibilities Contracts & Commissioning Lead the operational management of all NHS and Local Authority contracts Own complex contractual arrangements including block contracts, frameworks and spot purchasing Maintain clear oversight of income, activity, performance and contractual risk Support commercial negotiations, pricing and fee uplifts Tenders & Bids Lead the end-to-end delivery of all tenders and bid submissions Build and embed a high-performing, centralised bid function Ensure all bids are clinically credible and operationally deliverable Oversee mobilisation and post-award contract finalisation Performance & Governance Take ownership of contractual performance and compliance Lead contract variations, renewals and issue resolutionEnsure audit readiness and robust governance across all services Systems & Process Own and develop our contract management system (SpotDraft) Drive improvements in tracking, reporting and governance Establish a single source of truth for all contractual activity Leadership Lead and develop a specialist contracts and tenders team Build a culture of accountability, pace and high standards Act as a trusted partner across Commercial, Finance and Operations To be successful in this role Significant senior experience within mental health, neurological, learning disabilities, autism services and CYPMHS. Proven track record of leading and delivering NHS and Local Authority tenders in a complex, multi-site environment. Strong working knowledge of NHS commissioning structures, including ICBs, Provider Collaboratives and procurement frameworks. Demonstrable experience of contract management, governance and performance oversight, including income and risk management. Experience leading and developing a specialist, high-performing team. Highly organised, detail-oriented and commercially astute, with the ability to operate at pace and maintain strong operational grip. Experience of the Provider Selection Regime (PSR) and evolving NHS procurement landscape. Experience managing block contracts, regional commissioning arrangements and complex funding models. Familiarity with contract management systems (e.g. SpotDraft or equivalent). Execution-focused leader with a strong bias for delivery and accountability. Brings structure, discipline and pace to complex operational environments. Confident operating with senior NHS stakeholders and internal executive teams. Able to balance detail with commercial oversight, ensuring nothing is missed while maintaining strategic alignment. Builds credibility through consistency, ownership and high-quality outputs. What You'll Get Competitive Salary The equivalent of 30 days annual leave (including bank holidays) - plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals. Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance. Access to Blue Light Card, which provides a range of exclusive offers and discounts. Life Assurance, for added peace of mind. Stream - instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be. Enhanced maternity package, so you truly enjoy this special time. Pension contribution, to help secure your future. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.
Apr 15, 2026
Full time
Are you a delivery focused leader who understands the realities of NHS contracting and can bring structure and control to a complex portfolio? If so, join Elysium Healthcare as the Director of Contracts, Tenders & Commissioning. As the Director of Contracts, Tenders & Commissioning you'll be accountable for the operational leadership, delivery and performance of Elysium Healthcare's NHS and public sector contracting function across England and Wales. This role provides end to end ownership of contract management, tender delivery and contractual performance, ensuring the organisation maintains strong commissioner confidence, delivers against contractual obligations, and secures sustainable, high quality income. Acting as the central point of control for all contractual activity, you'll bring pace, structure and rigour to the function - leading a specialist team to deliver high quality tenders, robust contract governance, and proactive performance management across all commissioned services. While commissioner strategy and external market positioning are led by the Chief Commercial & Communications Officer and Business Development Directors, this role provides the executional engine, contractual expertise and operational grip required to translate strategy into delivery. This is a hybrid role with travel to our offices in Borehamwood/Luton and travel to our services. Key Responsibilities Contracts & Commissioning Lead the operational management of all NHS and Local Authority contracts Own complex contractual arrangements including block contracts, frameworks and spot purchasing Maintain clear oversight of income, activity, performance and contractual risk Support commercial negotiations, pricing and fee uplifts Tenders & Bids Lead the end-to-end delivery of all tenders and bid submissions Build and embed a high-performing, centralised bid function Ensure all bids are clinically credible and operationally deliverable Oversee mobilisation and post-award contract finalisation Performance & Governance Take ownership of contractual performance and compliance Lead contract variations, renewals and issue resolutionEnsure audit readiness and robust governance across all services Systems & Process Own and develop our contract management system (SpotDraft) Drive improvements in tracking, reporting and governance Establish a single source of truth for all contractual activity Leadership Lead and develop a specialist contracts and tenders team Build a culture of accountability, pace and high standards Act as a trusted partner across Commercial, Finance and Operations To be successful in this role Significant senior experience within mental health, neurological, learning disabilities, autism services and CYPMHS. Proven track record of leading and delivering NHS and Local Authority tenders in a complex, multi-site environment. Strong working knowledge of NHS commissioning structures, including ICBs, Provider Collaboratives and procurement frameworks. Demonstrable experience of contract management, governance and performance oversight, including income and risk management. Experience leading and developing a specialist, high-performing team. Highly organised, detail-oriented and commercially astute, with the ability to operate at pace and maintain strong operational grip. Experience of the Provider Selection Regime (PSR) and evolving NHS procurement landscape. Experience managing block contracts, regional commissioning arrangements and complex funding models. Familiarity with contract management systems (e.g. SpotDraft or equivalent). Execution-focused leader with a strong bias for delivery and accountability. Brings structure, discipline and pace to complex operational environments. Confident operating with senior NHS stakeholders and internal executive teams. Able to balance detail with commercial oversight, ensuring nothing is missed while maintaining strategic alignment. Builds credibility through consistency, ownership and high-quality outputs. What You'll Get Competitive Salary The equivalent of 30 days annual leave (including bank holidays) - plus your birthday off and the option to buy additional annual leave, in our annual selection window. Career development and training to help you achieve your professional goals. Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance. Access to Blue Light Card, which provides a range of exclusive offers and discounts. Life Assurance, for added peace of mind. Stream - instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be. Enhanced maternity package, so you truly enjoy this special time. Pension contribution, to help secure your future. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.
Birmingham & Solihull Women's Aid
Solihull, West Midlands
About Us Birmingham and Solihull Women s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? The region s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area. Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues. We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. Key Responsibilities - To provide specialist expertise on DVA within the Public Protection Unit (PPU) and the local policing unit (LPU) across Coventry and Solihull police stations, covering Solihull Borough. This role will support the improvement of police practice by providing tailored guidance, advice, and professional support to officers and staff, strengthening their understanding of safe, trauma informed and appropriate interventions with women and children affected by DVA. To provide information, support and signposting for women accessing WMP disclosing experiences of domestic violence/abuse. Experience Required - Influencing professional practice, including delivering training and awareness sessions Carrying out needs and risk assessments and support of women experiencing abuse Working within safeguarding guidelines to protect and promote the well-being of children and young people Monitoring and evaluating projects Benefits 31 days annual leave (excluding bank holidays) Up to 6% matched pension contribution Free access to Employee Assistance Programme Life Assurance scheme while in employment (a lump sum of 4 times salary) Cycle to Work scheme Health Cash Plan scheme available to all employees from day one Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply. The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
Apr 09, 2026
Full time
About Us Birmingham and Solihull Women s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? The region s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area. Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues. We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. Key Responsibilities - To provide specialist expertise on DVA within the Public Protection Unit (PPU) and the local policing unit (LPU) across Coventry and Solihull police stations, covering Solihull Borough. This role will support the improvement of police practice by providing tailored guidance, advice, and professional support to officers and staff, strengthening their understanding of safe, trauma informed and appropriate interventions with women and children affected by DVA. To provide information, support and signposting for women accessing WMP disclosing experiences of domestic violence/abuse. Experience Required - Influencing professional practice, including delivering training and awareness sessions Carrying out needs and risk assessments and support of women experiencing abuse Working within safeguarding guidelines to protect and promote the well-being of children and young people Monitoring and evaluating projects Benefits 31 days annual leave (excluding bank holidays) Up to 6% matched pension contribution Free access to Employee Assistance Programme Life Assurance scheme while in employment (a lump sum of 4 times salary) Cycle to Work scheme Health Cash Plan scheme available to all employees from day one Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply. The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
Job Title: Quality Assurance Supervisor Location: Tarleton, PR4 6LJ Salary: Up to 35,000 per year Job type: Permanent, Full-time. Monday to Friday. This role offers flexible working hours to meet the requirements of both the business and the employee. Bryans Salads are currently recruiting for a passionate Quality Assurance Supervisor to join our rapidly expanding site in Tarleton, PR4 6LJ. About Bryan's Salads: Bryans Salads Ltd is a third-generation family business based in the rural moss lands of Tarleton, Lancashire. We specialize in washed, ready-to-eat sliced lettuce and salad leaf, and we also produce high-quality ready-to-cook vegetable packs and salad bowls (with or without added protein) for the catering and food service industry. About the Role: We are looking for a dedicated QA Supervisor to join our expanding team. This role is critical in ensuring that all products meet the highest standards of quality, safety, and compliance. The QA Supervisor will oversee daily quality assurance activities on site, supporting and guiding a team of QA Assistants, maintaining compliance with customer and industry standards, and driving continuous improvements across the site. Food production experience is essential. Experience with fresh produce will be considered a strong advantage. Key Responsibilities: Supervise and support the QA team, ensuring consistent performance and training. Monitor product quality and take action to address non-conformances. Maintain compliance with BRCGS standards, customer codes of practice, and industry legislation. Conduct gap analyses and implement improvement plans. Assist with training, ensuring company policies and procedures are effectively communicated. Actively participate in HACCP meetings and support with documentation updates. Lead and support internal and external audits. Analyse quality and technical data, providing reports and corrective actions as required. Knowledge & Specific Job Skills: Essential; Level 3 HACCP and Level 3 Food Safety Internal Auditing training Understanding of food microbiology and allergens management Experience maintaining a Quality Management System (QMS) to BRC standards Strong Excel/data analysis skills Desirable; Experience in fresh produce or chilled food manufacturing Benefits: Life insurance Company pension Free on-site parking Canteen access Casual dress Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of; ISO 9001, Quality, Quality Inspector, Quality Assessor, Quality Manager, Quality Management Systems, Auditor, Security Auditor, Fire Inspector, Fire and Security Officer, Fire and Security Auditor, Compliance, Health and Safety, Security, Compliance Administrator, Compliance Coordinator, Compliance Officer, Compliance Advisor, Compliance Handler, Compliance Specialist, EHS, EHSQ, Quality Administrator, Quality Coordinator, Quality Control, Project Coordinator, Health and Safety Manager, Health and Safety Administrator, Health and Safety Coordinator, will also be considered for this role.
Oct 08, 2025
Full time
Job Title: Quality Assurance Supervisor Location: Tarleton, PR4 6LJ Salary: Up to 35,000 per year Job type: Permanent, Full-time. Monday to Friday. This role offers flexible working hours to meet the requirements of both the business and the employee. Bryans Salads are currently recruiting for a passionate Quality Assurance Supervisor to join our rapidly expanding site in Tarleton, PR4 6LJ. About Bryan's Salads: Bryans Salads Ltd is a third-generation family business based in the rural moss lands of Tarleton, Lancashire. We specialize in washed, ready-to-eat sliced lettuce and salad leaf, and we also produce high-quality ready-to-cook vegetable packs and salad bowls (with or without added protein) for the catering and food service industry. About the Role: We are looking for a dedicated QA Supervisor to join our expanding team. This role is critical in ensuring that all products meet the highest standards of quality, safety, and compliance. The QA Supervisor will oversee daily quality assurance activities on site, supporting and guiding a team of QA Assistants, maintaining compliance with customer and industry standards, and driving continuous improvements across the site. Food production experience is essential. Experience with fresh produce will be considered a strong advantage. Key Responsibilities: Supervise and support the QA team, ensuring consistent performance and training. Monitor product quality and take action to address non-conformances. Maintain compliance with BRCGS standards, customer codes of practice, and industry legislation. Conduct gap analyses and implement improvement plans. Assist with training, ensuring company policies and procedures are effectively communicated. Actively participate in HACCP meetings and support with documentation updates. Lead and support internal and external audits. Analyse quality and technical data, providing reports and corrective actions as required. Knowledge & Specific Job Skills: Essential; Level 3 HACCP and Level 3 Food Safety Internal Auditing training Understanding of food microbiology and allergens management Experience maintaining a Quality Management System (QMS) to BRC standards Strong Excel/data analysis skills Desirable; Experience in fresh produce or chilled food manufacturing Benefits: Life insurance Company pension Free on-site parking Canteen access Casual dress Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of; ISO 9001, Quality, Quality Inspector, Quality Assessor, Quality Manager, Quality Management Systems, Auditor, Security Auditor, Fire Inspector, Fire and Security Officer, Fire and Security Auditor, Compliance, Health and Safety, Security, Compliance Administrator, Compliance Coordinator, Compliance Officer, Compliance Advisor, Compliance Handler, Compliance Specialist, EHS, EHSQ, Quality Administrator, Quality Coordinator, Quality Control, Project Coordinator, Health and Safety Manager, Health and Safety Administrator, Health and Safety Coordinator, will also be considered for this role.
