Purpose of the post: As part of our Business Directorate, this role will lead a first-class comprehensive support function that underpins all areas of the charity: The post holder will be someone who is organised, efficient and adaptable who can manage time effectively in a very busy role, juggling multiple responsibilities and keeping large volumes of information at their fingertips, who prioritises the needs of The Reading Agency at all times, appreciates an informal but professional work environment and enjoys supporting a busy team working in an agile environment. You will be a core member of the Business Directorate supporting the Head of Finance and Operations to ensure that the organisation functions efficiently, effectively and sustainably. Key responsibilities: Co-ordinate support across the organisation, working with the leadership team, core business and programme teams to coordinate meetings, create visual content and resources, design artwork, support day-to-day communications. To manage logistics and delivery of in-person events in liaison with Marcomms and programme teams (e.g. World Book Night, Summer Reading Challenge launches), and coordinating internal events (e.g. Staff days, Board meetings). Managing The Reading Agency online shop processes and being a key point of contact for print and design suppliers, and ensuring high quality customer service for partners and customers in contact with the charity. Line management of the Business Support Administrator. Managing the office facilities and equipment, and homeworking requirements to ensure staff can carry out their work effectively, and act as the key day-to-day liaison between The Reading Agency and Society of Authors, working with the Head of Finance and Operations. Staff Health and Safety Lead: Monitoring health and safety, undertaking desk assessments and providing health and safety guidance to all staff and associates. Carrying out other projects or duties as may be requested by The Reading Agency management where capacity allows. Key contacts: The Leadership Team Other members of the wider Business Directorate Team (HR, Finance, Systems) Programme Managers and their teams MarComms Other colleagues across the organisation, external stakeholders and partners Skills/Knowledge: Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom Ability to work with and understand databases and customer relationship management systems like Salesforce Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment Strong relationship building skills, with the ability to achieve positive shared outcomes Strong written and verbal communication skills Excellent people management skills Experience: Ability to come up with creative solutions and ideas Ability to remain calm and work effectively under pressure, adapting and reprioritising as necessary for changing circumstances Able to work successfully as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom
Apr 23, 2026
Full time
Purpose of the post: As part of our Business Directorate, this role will lead a first-class comprehensive support function that underpins all areas of the charity: The post holder will be someone who is organised, efficient and adaptable who can manage time effectively in a very busy role, juggling multiple responsibilities and keeping large volumes of information at their fingertips, who prioritises the needs of The Reading Agency at all times, appreciates an informal but professional work environment and enjoys supporting a busy team working in an agile environment. You will be a core member of the Business Directorate supporting the Head of Finance and Operations to ensure that the organisation functions efficiently, effectively and sustainably. Key responsibilities: Co-ordinate support across the organisation, working with the leadership team, core business and programme teams to coordinate meetings, create visual content and resources, design artwork, support day-to-day communications. To manage logistics and delivery of in-person events in liaison with Marcomms and programme teams (e.g. World Book Night, Summer Reading Challenge launches), and coordinating internal events (e.g. Staff days, Board meetings). Managing The Reading Agency online shop processes and being a key point of contact for print and design suppliers, and ensuring high quality customer service for partners and customers in contact with the charity. Line management of the Business Support Administrator. Managing the office facilities and equipment, and homeworking requirements to ensure staff can carry out their work effectively, and act as the key day-to-day liaison between The Reading Agency and Society of Authors, working with the Head of Finance and Operations. Staff Health and Safety Lead: Monitoring health and safety, undertaking desk assessments and providing health and safety guidance to all staff and associates. Carrying out other projects or duties as may be requested by The Reading Agency management where capacity allows. Key contacts: The Leadership Team Other members of the wider Business Directorate Team (HR, Finance, Systems) Programme Managers and their teams MarComms Other colleagues across the organisation, external stakeholders and partners Skills/Knowledge: Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom Ability to work with and understand databases and customer relationship management systems like Salesforce Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment Strong relationship building skills, with the ability to achieve positive shared outcomes Strong written and verbal communication skills Excellent people management skills Experience: Ability to come up with creative solutions and ideas Ability to remain calm and work effectively under pressure, adapting and reprioritising as necessary for changing circumstances Able to work successfully as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom
Location: Hybrid, requirement to be in one of our Scotland Offices (Edinburgh, Glasgow, Dundee, Aberdeen) at least once a week . Are you a creative digital storyteller with a passion for film, animation and motion graphics? Join Shelter Scotland as our Digital Content Producer and help bring to life the real experiences of people facing homelessness and bad housing. About the role As Digital Content Producer, you ll create high-quality video, photography and other visuals that tell our story with clarity and power. You ll have a creative mind and a passion for storytelling, which you ll use to inspire people and to drive change. Reporting to the Communications Manager and working alongside another Digital Content Producer, a Communications Executive and a Digital Communications Executive, you ll bring enthusiasm and a positive attitude to our welcoming team. You ll need to be confident in your technical abilities and good at working with people across different teams, as well as under the pressure of a deadline. Role specifics We re looking for a creative and skilled Digital Content Producer with strong experience in videography, photography and digital content creation, and a portfolio that shows your ability to deliver high-quality work across a range of briefs. You ll be confident managing projects from concept to delivery, including filming, editing and post-production, and using tools such as Adobe Premiere Pro, Illustrator and Photoshop to create engaging, on-brand content. You ll have a flair for storytelling, with the ability to work sensitively with people to share authentic experiences and turn complex issues into clear, impactful content. With strong design skills, excellent attention to detail and the ability to manage multiple deadlines, you ll work collaboratively across teams to produce content that informs, engages and inspires action, helping to strengthen Shelter Scotland s digital presence. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team This role sits in the Shelter Scotland Digital team and is a key role in ensuring delivering an excellent experience for anyone visiting our website. We work together. You'll be expected to lead the team and work with wider teams, on all and any of our projects and products, sometimes at a moment's notice. That could mean working with Product Owners and Managers, developers, designers, policy specialists, legal teams, senior management - anyone you need to, to produce world-class digital content. About Shelter Scotland Shelter Scotland is Scotland s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland s housing and homelessness sector by offering a broad range of training courses. Home is a human right. It s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Apr 23, 2026
Full time
Location: Hybrid, requirement to be in one of our Scotland Offices (Edinburgh, Glasgow, Dundee, Aberdeen) at least once a week . Are you a creative digital storyteller with a passion for film, animation and motion graphics? Join Shelter Scotland as our Digital Content Producer and help bring to life the real experiences of people facing homelessness and bad housing. About the role As Digital Content Producer, you ll create high-quality video, photography and other visuals that tell our story with clarity and power. You ll have a creative mind and a passion for storytelling, which you ll use to inspire people and to drive change. Reporting to the Communications Manager and working alongside another Digital Content Producer, a Communications Executive and a Digital Communications Executive, you ll bring enthusiasm and a positive attitude to our welcoming team. You ll need to be confident in your technical abilities and good at working with people across different teams, as well as under the pressure of a deadline. Role specifics We re looking for a creative and skilled Digital Content Producer with strong experience in videography, photography and digital content creation, and a portfolio that shows your ability to deliver high-quality work across a range of briefs. You ll be confident managing projects from concept to delivery, including filming, editing and post-production, and using tools such as Adobe Premiere Pro, Illustrator and Photoshop to create engaging, on-brand content. You ll have a flair for storytelling, with the ability to work sensitively with people to share authentic experiences and turn complex issues into clear, impactful content. With strong design skills, excellent attention to detail and the ability to manage multiple deadlines, you ll work collaboratively across teams to produce content that informs, engages and inspires action, helping to strengthen Shelter Scotland s digital presence. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team This role sits in the Shelter Scotland Digital team and is a key role in ensuring delivering an excellent experience for anyone visiting our website. We work together. You'll be expected to lead the team and work with wider teams, on all and any of our projects and products, sometimes at a moment's notice. That could mean working with Product Owners and Managers, developers, designers, policy specialists, legal teams, senior management - anyone you need to, to produce world-class digital content. About Shelter Scotland Shelter Scotland is Scotland s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland s housing and homelessness sector by offering a broad range of training courses. Home is a human right. It s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
About UKRIO The UK Research Integrity Office (UKRIO) is the UK's national advisory body for research integrity. Established in 2006, UKRIO delivers a wide-ranging programme of guidance and support to enhance good research practice and research culture. About the role We are looking for an experienced Communications and Events Manager to join UKRIO at a pivotal moment in our development. As we modernise our identity and expand our reach, you will help shape how we present ourselves to the research community and the wider public, positioning UKRIO as a trusted, visible, and influential voice. Research that is trustworthy, ethical, and responsible is essential to society's progress - yet research integrity is still too often viewed as a niche concern. In this role, you will help shift that perception. Drawing on your editorial, design, digital, and storytelling skills, you will bring UKRIO's work to life, raise our profile, and communicate our mission with clarity, creativity, and impact. In practice, this means: Writing with purpose and precision Designing visually engaging content Tailoring messages for different audiences and channels Understanding what resonates, why, and for whom Producing high quality content efficiently, even with limited resources This is an exciting opportunity for a creative, motivated communications professional to play a central role in UKRIO's evolution. You will have the scope to shape our brand, elevate our communications, and enhance the impact of our work - in particular taking the lead on our well-regarded events programme. If you're full of ideas, thrive in a proactive and fast-paced environment, and motivated by meaningful work, we'd be delighted to hear from you. Key responsibilities Communications strategy and messaging To work closely with the Director of Policy and Communications to develop and deliver the charity's communications strategy, annual plan, and core bank of key messages and position statements. To be responsible for maintaining UKRIO's organisational tone of voice, ensuring consistency and quality across all published materials through rigorous proofreading, copyediting, and formatting. Brand, marketing, and content To steward UKRIO's brand identity as the charity enters a new phase of growth, ensuring our ethos is consistently reflected in the look, feel, and tone of all communications and materials To create and maintain compelling content to communicate UKRIO's activities, projects, and events across the charity's newsletters, social media, blogs, website, and other channels. To produce compelling and purposeful written and visual assets, including marketing and promotional materials (e.g., subscription brochures, impact reports, infographics, short videos) and events collateral (e.g., event programmes, briefing packs, slide decks, post event summaries) To oversee communications systems and processes, ensuring effective methods are in place to maximise reach across our diverse audiences. Website and digital communications To lead a full review and overhaul of UKRIO's website with the support of an external developer, strengthening brand identity, user experience, content quality, and digital functionality, while coordinating effectively with internal colleagues and external suppliers. To proactively review and update website content on an ongoing basis, ensuring high quality copy ad accurate, up to date information. To lead end to end management of social media content and campaigns to drive meaningful engagement and raise UKRIO's profile. Events management To plan and deliver promotional campaigns to maximise attendance and engagement across UKRIO's online events, training sessions, and webinars. To oversee end to end logistics for online events, including managing registrations, preparing event materials, and coordinating with internal colleagues. To act as the main point of contact for speakers, ensuring they are well briefed and supported in advance of each event. To manage the technical delivery of online events, including operating Zoom webinars and other platforms, troubleshooting issues, and ensuring a smooth experience for attendees and speakers. Other responsibilities To evaluate communications activity - e.g., through website analytics, feedback forms, and surveys - with a commitment to continuous learning and improvement. To proactively monitor developments within the research integrity landscape, working to identify communications and external engagement opportunities for the charity. To deputise for the Director of Policy and Communications, undertaking other tasks or duties as directed and required. To act as a team player, supporting the organisation to deliver on tis wider goals and objectives. To collaborate with the wider team to ensure our work is most effectively deployed, disseminated, and utilised. The above list is not exhaustive, and the postholder may be asked to undertake other reasonable duties as requested. Person specification Essential criteria Minimum of 3-5 years' experience in a communications, marketing, or digital role, ideally within a charity, public sector, or mission driven organisation, with the ability to operate confidently at manager level. Proven ability to create high quality written and visual assets, demonstrating a strong design eye, excellent attention to detail, and the ability to maintain a coherent brand identity and tone of voice across materials. Strong writing, copyediting, and proofreading skills, with the ability to adapt style and tone for different audiences. Skilled in creating, managing, and updating website content, with experience using content management systems such as WordPress. A track record in digital communications covering social media management, email marketing, and website maintenance. Proficient in using design tools such as Canva, Photoshop, or InDesign to produce visual assets and collateral. Experience delivering high quality communications with limited resources, using creativity and problem solving to achieve impact. Highly organised, with the ability to manage multiple projects, deadlines, and stakeholders simultaneously. Experience collaborating with colleagues to align messaging, coordinate communications activity, and ensure consistency across channels. Committed to equality, diversity, and inclusion, and able to embed these principles in communications and events. Desirable criteria Experience developing an organisational communications strategy. Experience managing a full review and redevelopment of a website, including improvements to brand identity, site structure, and content. Experience promoting and managing online events. Experience with digital tools such as Mailchimp, SurveyMonkey, and CRM systems (e.g., Maximizer). Experience working in a small charity. Knowledge or interest in research integrity, research ethics, AI, or higher education. Experience writing for specialist audiences, such as academics or policymakers. What we can offer you 25 days annual leave pro rata (exclusive of statutory and public holidays). Additional 3 days annual leave covering the closure of the charity during the Christmas period Pension and salary sacrifice scheme Interest-free season ticket loan Flexible working How to apply Please submit your CV and a cover letter outlining how your experience and skills aligns with our essential and desirable criteria to . Please note that any applications received without a tailored cover letter for this role will not be considered. Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification. We are reviewing applications on a rolling basis and encourage early submission. If this advert is live, please take this to mean the vacancy remains open. Interviews The deadline for applications is at 11:59pm on Sunday 17 May 2026 . We aim to notify candidates who have been shortlisted by 20 May 2026. First interviews will be held in person at our Euston office on 26 May and final interviews on 29 May. Interviews will involve a presentation and short writing activity, the details of which will be shared in advance of the interview. Please note that we do not accept any requests from recruiters or external agencies.
Apr 23, 2026
Full time
About UKRIO The UK Research Integrity Office (UKRIO) is the UK's national advisory body for research integrity. Established in 2006, UKRIO delivers a wide-ranging programme of guidance and support to enhance good research practice and research culture. About the role We are looking for an experienced Communications and Events Manager to join UKRIO at a pivotal moment in our development. As we modernise our identity and expand our reach, you will help shape how we present ourselves to the research community and the wider public, positioning UKRIO as a trusted, visible, and influential voice. Research that is trustworthy, ethical, and responsible is essential to society's progress - yet research integrity is still too often viewed as a niche concern. In this role, you will help shift that perception. Drawing on your editorial, design, digital, and storytelling skills, you will bring UKRIO's work to life, raise our profile, and communicate our mission with clarity, creativity, and impact. In practice, this means: Writing with purpose and precision Designing visually engaging content Tailoring messages for different audiences and channels Understanding what resonates, why, and for whom Producing high quality content efficiently, even with limited resources This is an exciting opportunity for a creative, motivated communications professional to play a central role in UKRIO's evolution. You will have the scope to shape our brand, elevate our communications, and enhance the impact of our work - in particular taking the lead on our well-regarded events programme. If you're full of ideas, thrive in a proactive and fast-paced environment, and motivated by meaningful work, we'd be delighted to hear from you. Key responsibilities Communications strategy and messaging To work closely with the Director of Policy and Communications to develop and deliver the charity's communications strategy, annual plan, and core bank of key messages and position statements. To be responsible for maintaining UKRIO's organisational tone of voice, ensuring consistency and quality across all published materials through rigorous proofreading, copyediting, and formatting. Brand, marketing, and content To steward UKRIO's brand identity as the charity enters a new phase of growth, ensuring our ethos is consistently reflected in the look, feel, and tone of all communications and materials To create and maintain compelling content to communicate UKRIO's activities, projects, and events across the charity's newsletters, social media, blogs, website, and other channels. To produce compelling and purposeful written and visual assets, including marketing and promotional materials (e.g., subscription brochures, impact reports, infographics, short videos) and events collateral (e.g., event programmes, briefing packs, slide decks, post event summaries) To oversee communications systems and processes, ensuring effective methods are in place to maximise reach across our diverse audiences. Website and digital communications To lead a full review and overhaul of UKRIO's website with the support of an external developer, strengthening brand identity, user experience, content quality, and digital functionality, while coordinating effectively with internal colleagues and external suppliers. To proactively review and update website content on an ongoing basis, ensuring high quality copy ad accurate, up to date information. To lead end to end management of social media content and campaigns to drive meaningful engagement and raise UKRIO's profile. Events management To plan and deliver promotional campaigns to maximise attendance and engagement across UKRIO's online events, training sessions, and webinars. To oversee end to end logistics for online events, including managing registrations, preparing event materials, and coordinating with internal colleagues. To act as the main point of contact for speakers, ensuring they are well briefed and supported in advance of each event. To manage the technical delivery of online events, including operating Zoom webinars and other platforms, troubleshooting issues, and ensuring a smooth experience for attendees and speakers. Other responsibilities To evaluate communications activity - e.g., through website analytics, feedback forms, and surveys - with a commitment to continuous learning and improvement. To proactively monitor developments within the research integrity landscape, working to identify communications and external engagement opportunities for the charity. To deputise for the Director of Policy and Communications, undertaking other tasks or duties as directed and required. To act as a team player, supporting the organisation to deliver on tis wider goals and objectives. To collaborate with the wider team to ensure our work is most effectively deployed, disseminated, and utilised. The above list is not exhaustive, and the postholder may be asked to undertake other reasonable duties as requested. Person specification Essential criteria Minimum of 3-5 years' experience in a communications, marketing, or digital role, ideally within a charity, public sector, or mission driven organisation, with the ability to operate confidently at manager level. Proven ability to create high quality written and visual assets, demonstrating a strong design eye, excellent attention to detail, and the ability to maintain a coherent brand identity and tone of voice across materials. Strong writing, copyediting, and proofreading skills, with the ability to adapt style and tone for different audiences. Skilled in creating, managing, and updating website content, with experience using content management systems such as WordPress. A track record in digital communications covering social media management, email marketing, and website maintenance. Proficient in using design tools such as Canva, Photoshop, or InDesign to produce visual assets and collateral. Experience delivering high quality communications with limited resources, using creativity and problem solving to achieve impact. Highly organised, with the ability to manage multiple projects, deadlines, and stakeholders simultaneously. Experience collaborating with colleagues to align messaging, coordinate communications activity, and ensure consistency across channels. Committed to equality, diversity, and inclusion, and able to embed these principles in communications and events. Desirable criteria Experience developing an organisational communications strategy. Experience managing a full review and redevelopment of a website, including improvements to brand identity, site structure, and content. Experience promoting and managing online events. Experience with digital tools such as Mailchimp, SurveyMonkey, and CRM systems (e.g., Maximizer). Experience working in a small charity. Knowledge or interest in research integrity, research ethics, AI, or higher education. Experience writing for specialist audiences, such as academics or policymakers. What we can offer you 25 days annual leave pro rata (exclusive of statutory and public holidays). Additional 3 days annual leave covering the closure of the charity during the Christmas period Pension and salary sacrifice scheme Interest-free season ticket loan Flexible working How to apply Please submit your CV and a cover letter outlining how your experience and skills aligns with our essential and desirable criteria to . Please note that any applications received without a tailored cover letter for this role will not be considered. Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification. We are reviewing applications on a rolling basis and encourage early submission. If this advert is live, please take this to mean the vacancy remains open. Interviews The deadline for applications is at 11:59pm on Sunday 17 May 2026 . We aim to notify candidates who have been shortlisted by 20 May 2026. First interviews will be held in person at our Euston office on 26 May and final interviews on 29 May. Interviews will involve a presentation and short writing activity, the details of which will be shared in advance of the interview. Please note that we do not accept any requests from recruiters or external agencies.
We re looking for a Mid-Level Giving Lead (Officer) to join our ambitious Public Fundraising team on a 12-month parental leave cover, working part-time (3 days a week, 22.5 hours), within the Individual Giving team. Now is an exciting time to join us as we review and develop new and existing products embedding a proactive, insight-led and supporter focused culture. You ll play a key role in shaping and developing our mid-level programme and products (including National Trust Patrons). You'll work with and support the Mid-Level Managers, reporting into the Head of Individual Giving to ensure the programme is developed to grow income from our £1k £25k audience. In developing and delivering the mid-level giving programme, you ll bring expertise in strategic thinking and ability to take a personal approach, as well as engage supporters with mass communications across multiple channels, including email. You ll use your creative thinking and problem-solving skills to work with others to establish and implement new ideas, ensuring we're set up to achieve key targets. You ll have experience in developing mid-level asks, being data led and building engagement journeys with an audience-first approach. You ll appreciate the ambition and drive to deliver growth through our wider Public Fundraising and Philanthropy teams, and work closely with other colleagues across the charity to optimise the lifetime value of our donors. You'll work closely with others to ensure we meet annual recruitment and renewal targets. You'll design and implement a renewal plan to ensure donors give on an annual basis. You'll use data and insight to evaluate performance, identifying ways to optimise the programme, tracking and monitoring on a regular basic. You ll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays at the National Trust. You ll enjoy monitoring donor trends, being data-led, and testing and learning across mid-level giving. The displayed salary is the pro-rata salary. The full-time equivalent is £36,619. What it's like to work here You ll be working in a newly formed team with the Head of Individual Giving , contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals. As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We ll talk about this in more detail at interview, but you should expect to be at a National Trust site for % of your working week. What you'll be doing As our Mid Level Giving Lead, you'll use data and insight to evaluate performance, identifying ways to optimise the programme, regularly reporting progress to the Head of Individual Giving. You ll support the Mid-Level Giving Managers on the development and delivery of mass stewardship activity; as well as developing processes to retain more personal communications depending on donor giving levels and preferences. You ll support the Mid-Level Giving Managers to implement new strategies to grow unrestricted income from our mid level audiences and design and implement a renewal plan to ensure donors give on an annual basis. Managing a small portfolio of active donors and prospects you'll delivering thoughtful, tailored engagement plans that deepen relationships and increase lifetime value. You'll utilise your relationship building and influencing skills to gain buy-in and support for mid-level giving and fundraising across the organisation. Who we're looking for You'll bring; Equivalent practical experience of working in mid-level giving, major donor fundraising, a fundraising team, or a high value commercial environment; successfully working to targets across a diverse portfolio. Strong project management experience including success in growing income through mid-level giving asks (or similar) and products using supporter insight. An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels understanding who to work with to get things done. Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral. Experience of successfully managing and developing supporter relationships over time. A proactive problem solving mindset, you'll be a self-starter with a high level of self-motivation and be able to prioritise workload in a dynamic environment. The package The National Trust has the motto For everyone, for ever at its heart. We re working hard to create an inclusive culture, where everyone feels they belong. It s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places
Apr 22, 2026
Full time
We re looking for a Mid-Level Giving Lead (Officer) to join our ambitious Public Fundraising team on a 12-month parental leave cover, working part-time (3 days a week, 22.5 hours), within the Individual Giving team. Now is an exciting time to join us as we review and develop new and existing products embedding a proactive, insight-led and supporter focused culture. You ll play a key role in shaping and developing our mid-level programme and products (including National Trust Patrons). You'll work with and support the Mid-Level Managers, reporting into the Head of Individual Giving to ensure the programme is developed to grow income from our £1k £25k audience. In developing and delivering the mid-level giving programme, you ll bring expertise in strategic thinking and ability to take a personal approach, as well as engage supporters with mass communications across multiple channels, including email. You ll use your creative thinking and problem-solving skills to work with others to establish and implement new ideas, ensuring we're set up to achieve key targets. You ll have experience in developing mid-level asks, being data led and building engagement journeys with an audience-first approach. You ll appreciate the ambition and drive to deliver growth through our wider Public Fundraising and Philanthropy teams, and work closely with other colleagues across the charity to optimise the lifetime value of our donors. You'll work closely with others to ensure we meet annual recruitment and renewal targets. You'll design and implement a renewal plan to ensure donors give on an annual basis. You'll use data and insight to evaluate performance, identifying ways to optimise the programme, tracking and monitoring on a regular basic. You ll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays at the National Trust. You ll enjoy monitoring donor trends, being data-led, and testing and learning across mid-level giving. The displayed salary is the pro-rata salary. The full-time equivalent is £36,619. What it's like to work here You ll be working in a newly formed team with the Head of Individual Giving , contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals. As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We ll talk about this in more detail at interview, but you should expect to be at a National Trust site for % of your working week. What you'll be doing As our Mid Level Giving Lead, you'll use data and insight to evaluate performance, identifying ways to optimise the programme, regularly reporting progress to the Head of Individual Giving. You ll support the Mid-Level Giving Managers on the development and delivery of mass stewardship activity; as well as developing processes to retain more personal communications depending on donor giving levels and preferences. You ll support the Mid-Level Giving Managers to implement new strategies to grow unrestricted income from our mid level audiences and design and implement a renewal plan to ensure donors give on an annual basis. Managing a small portfolio of active donors and prospects you'll delivering thoughtful, tailored engagement plans that deepen relationships and increase lifetime value. You'll utilise your relationship building and influencing skills to gain buy-in and support for mid-level giving and fundraising across the organisation. Who we're looking for You'll bring; Equivalent practical experience of working in mid-level giving, major donor fundraising, a fundraising team, or a high value commercial environment; successfully working to targets across a diverse portfolio. Strong project management experience including success in growing income through mid-level giving asks (or similar) and products using supporter insight. An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels understanding who to work with to get things done. Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral. Experience of successfully managing and developing supporter relationships over time. A proactive problem solving mindset, you'll be a self-starter with a high level of self-motivation and be able to prioritise workload in a dynamic environment. The package The National Trust has the motto For everyone, for ever at its heart. We re working hard to create an inclusive culture, where everyone feels they belong. It s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places
About The Role Hippo is recruiting for Senior Product Managers to join our growing team. Product Managers ensure that our client's goals turn into actions. This means creating a compelling vision for your product, developing the product roadmap, writing user stories and actively managing them in a prioritised backlog. As a Senior Consultant, specialising in Product, you'll already be an expert in your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader. Your Role In a Nutshell Inspiring and guiding your colleagues by supporting them in understanding the client's needs, explaining the broader context and getting buy in. Provide team leadership and protect your team from unwanted distraction where possible, allowing them to focus solely on delivery. Engage with stakeholders to create a project vision and translate into a roadmap & prioritised backlog. Communicating with an extremely diverse group of people, including experts in their field. Lead a multidisciplinary team delivering work on behalf of one of our high profile clients. Qualifications Lead a team of specialists in their field. Identify and use evidence of value to drive decision making to ensure the user is at the heart of the team. Build consensus among people with different perspectives, with the confidence to make decisive decisions when consensus is not possible. Bridge the gap between stakeholders and the team so the team can remain focused on delivery. Find pragmatic and creative ways to balance constraints such as policy and security in order to prioritise work and meet user needs. Perform well in a wide variety of delivery disciplines (Scrum, Kanban). Communicate confidently and credibly on behalf of the company and the client. Lead workshops and group exercises, remotely and in person. Build product and user centric capabilities in others, helping colleagues and clients know what to do when you are not around. Benefits Contributory pension scheme (Hippo 6% with employee contributions of 2%). 25 days holiday plus UK public holidays. Perkbox access for a wide range of discounts. Critical illness cover. Life assurance and death in service cover. Volunteer days. Cycle to work scheme for avid cyclists. Salary sacrifice electric vehicles scheme. Season ticket loans. Financial and general wellbeing sessions. Flexible benefits scheme with options of: private health cover private dental cover additional company pension contributions additional holidays (up to an extra 2 days) wellbeing contribution charity contributions tree planting Diversity, Inclusion and Belonging at Hippo We actively encourage applications from under represented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. Candidates must be located within reasonable travelling distance from one of our offices, which will be your contracted office location. You may be required to work on site at a Hippo office or at an in/out of town client location for a number of days per week. We offer a relocation support package up to £8k.
Apr 22, 2026
Full time
About The Role Hippo is recruiting for Senior Product Managers to join our growing team. Product Managers ensure that our client's goals turn into actions. This means creating a compelling vision for your product, developing the product roadmap, writing user stories and actively managing them in a prioritised backlog. As a Senior Consultant, specialising in Product, you'll already be an expert in your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader. Your Role In a Nutshell Inspiring and guiding your colleagues by supporting them in understanding the client's needs, explaining the broader context and getting buy in. Provide team leadership and protect your team from unwanted distraction where possible, allowing them to focus solely on delivery. Engage with stakeholders to create a project vision and translate into a roadmap & prioritised backlog. Communicating with an extremely diverse group of people, including experts in their field. Lead a multidisciplinary team delivering work on behalf of one of our high profile clients. Qualifications Lead a team of specialists in their field. Identify and use evidence of value to drive decision making to ensure the user is at the heart of the team. Build consensus among people with different perspectives, with the confidence to make decisive decisions when consensus is not possible. Bridge the gap between stakeholders and the team so the team can remain focused on delivery. Find pragmatic and creative ways to balance constraints such as policy and security in order to prioritise work and meet user needs. Perform well in a wide variety of delivery disciplines (Scrum, Kanban). Communicate confidently and credibly on behalf of the company and the client. Lead workshops and group exercises, remotely and in person. Build product and user centric capabilities in others, helping colleagues and clients know what to do when you are not around. Benefits Contributory pension scheme (Hippo 6% with employee contributions of 2%). 25 days holiday plus UK public holidays. Perkbox access for a wide range of discounts. Critical illness cover. Life assurance and death in service cover. Volunteer days. Cycle to work scheme for avid cyclists. Salary sacrifice electric vehicles scheme. Season ticket loans. Financial and general wellbeing sessions. Flexible benefits scheme with options of: private health cover private dental cover additional company pension contributions additional holidays (up to an extra 2 days) wellbeing contribution charity contributions tree planting Diversity, Inclusion and Belonging at Hippo We actively encourage applications from under represented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. Candidates must be located within reasonable travelling distance from one of our offices, which will be your contracted office location. You may be required to work on site at a Hippo office or at an in/out of town client location for a number of days per week. We offer a relocation support package up to £8k.
We're looking for a Mid-Level Giving Lead (Officer) to join our ambitious Public Fundraising team on a 12-month parental leave cover, working part-time (3 days a week, 22.5 hours), within the Individual Giving team. Now is an exciting time to join us as we review and develop new and existing products - embedding a proactive, insight-led and supporter focused culture. You'll play a key role in shaping and developing our mid-level programme and products (including National Trust Patrons). You'll work with and support the Mid-Level Managers, reporting into the Head of Individual Giving to ensure the programme is developed to grow income from our £1k - £25k audience. In developing and delivering the mid-level giving programme, you'll bring expertise in strategic thinking and ability to take a personal approach, as well as engage supporters with mass communications across multiple channels, including email. You'll use your creative thinking and problem-solving skills to work with others to establish and implement new ideas, ensuring we're set up to achieve key targets. You'll have experience in developing mid-level asks, being data led and building engagement journeys with an audience-first approach. You'll appreciate the ambition and drive to deliver growth through our wider Public Fundraising and Philanthropy teams, and work closely with other colleagues across the charity to optimise the lifetime value of our donors. You'll work closely with others to ensure we meet annual recruitment and renewal targets. You'll design and implement a renewal plan to ensure donors give on an annual basis. You'll use data and insight to evaluate performance, identifying ways to optimise the programme, tracking and monitoring on a regular basic. You'll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays at the National Trust. You'll enjoy monitoring donor trends, being data-led, and testing and learning across mid-level giving. What it's like to work here You'll be working in a newly formed team with the Head of Individual Giving , contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals. Your contractual location will be our head office in Swindon, and you'll be expected to attend the office. However, there is flexibility on where you work at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed further at interview. What you'll be doing As our Mid Level Giving Lead, you'll use data and insight to evaluate performance, identifying ways to optimise the programme, regularly reporting progress to the Head of Individual Giving. You'll support the Mid-Level Giving Managers on the development and delivery of mass stewardship activity; as well as developing processes to retain more personal communications depending on donor giving levels and preferences. You'll support the Mid-Level Giving Managers to implement new strategies to grow unrestricted income from our mid level audiences and design and implement a renewal plan to ensure donors give on an annual basis. Managing a small portfolio of active donors and prospects you'll delivering thoughtful, tailored engagement plans that deepen relationships and increase lifetime value. You'll utilise your relationship building and influencing skills to gain buy-in and support for mid-level giving and fundraising across the organisation. Who we're looking for You'll bring: Equivalent practical experience of working in mid-level giving, major donor fundraising, a fundraising team, or a high value commercial environment; successfully working to targets across a diverse portfolio. Strong project management experience including success in growing income through mid-level giving asks (or similar) and products using supporter insight. An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels, understanding who to work with to get things done. Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral. Experience of successfully managing and developing supporter relationships over time. A proactive problem solving mindset, you'll be a self-starter with a high level of self-motivation and be able to prioritise workload in a dynamic environment. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Apr 22, 2026
Full time
We're looking for a Mid-Level Giving Lead (Officer) to join our ambitious Public Fundraising team on a 12-month parental leave cover, working part-time (3 days a week, 22.5 hours), within the Individual Giving team. Now is an exciting time to join us as we review and develop new and existing products - embedding a proactive, insight-led and supporter focused culture. You'll play a key role in shaping and developing our mid-level programme and products (including National Trust Patrons). You'll work with and support the Mid-Level Managers, reporting into the Head of Individual Giving to ensure the programme is developed to grow income from our £1k - £25k audience. In developing and delivering the mid-level giving programme, you'll bring expertise in strategic thinking and ability to take a personal approach, as well as engage supporters with mass communications across multiple channels, including email. You'll use your creative thinking and problem-solving skills to work with others to establish and implement new ideas, ensuring we're set up to achieve key targets. You'll have experience in developing mid-level asks, being data led and building engagement journeys with an audience-first approach. You'll appreciate the ambition and drive to deliver growth through our wider Public Fundraising and Philanthropy teams, and work closely with other colleagues across the charity to optimise the lifetime value of our donors. You'll work closely with others to ensure we meet annual recruitment and renewal targets. You'll design and implement a renewal plan to ensure donors give on an annual basis. You'll use data and insight to evaluate performance, identifying ways to optimise the programme, tracking and monitoring on a regular basic. You'll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays at the National Trust. You'll enjoy monitoring donor trends, being data-led, and testing and learning across mid-level giving. What it's like to work here You'll be working in a newly formed team with the Head of Individual Giving , contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals. Your contractual location will be our head office in Swindon, and you'll be expected to attend the office. However, there is flexibility on where you work at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed further at interview. What you'll be doing As our Mid Level Giving Lead, you'll use data and insight to evaluate performance, identifying ways to optimise the programme, regularly reporting progress to the Head of Individual Giving. You'll support the Mid-Level Giving Managers on the development and delivery of mass stewardship activity; as well as developing processes to retain more personal communications depending on donor giving levels and preferences. You'll support the Mid-Level Giving Managers to implement new strategies to grow unrestricted income from our mid level audiences and design and implement a renewal plan to ensure donors give on an annual basis. Managing a small portfolio of active donors and prospects you'll delivering thoughtful, tailored engagement plans that deepen relationships and increase lifetime value. You'll utilise your relationship building and influencing skills to gain buy-in and support for mid-level giving and fundraising across the organisation. Who we're looking for You'll bring: Equivalent practical experience of working in mid-level giving, major donor fundraising, a fundraising team, or a high value commercial environment; successfully working to targets across a diverse portfolio. Strong project management experience including success in growing income through mid-level giving asks (or similar) and products using supporter insight. An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels, understanding who to work with to get things done. Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral. Experience of successfully managing and developing supporter relationships over time. A proactive problem solving mindset, you'll be a self-starter with a high level of self-motivation and be able to prioritise workload in a dynamic environment. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Hybrid (30 Saturdays London) £38,000 per annum Do you have significant experience in the arts and/or arts education sector? Are you self motivated and highly organised? Do you have excellent people skills? Do you want to make a difference and help transform the lives of young people? Award winning HMDT Music seeks an experienced and dynamic Senior Manager to join its small team, playing a key role in running its Saturday Programme and helping to realise the artistic and educational ambitions of the charity. Reporting to the CEO/Creative Director, key areas of responsibility include: Managing the running of The Saturday Programme including overseeing the schedule, tutors, invoicing and financial monitoring, acting as Designated Safeguarding Lead and the primary contact with parents, students and managing the administrative systems to optimise efficiency; Supporting administration, policy development, evaluation tools and resources and IT systems; Assisting the creation, development and running of schools and outreach projects including building and maintaining partnerships, liaising with teachers, education staff etc; Working with the Marketing Coordinator on recruitment for activities, supporting social media, website, campaigns and ongoing promotion; Assisting with fundraising applications and associated monitoring and report writing; Inputting into strategic development and policy decisions as appropriate. Essential Skills include: A minimum of 5 year's administrative experience in an arts or arts education environment, a proven track record of working in partnership with a variety of individuals and organisations and experience of working directly with the public; Experience in creating/developing/managing arts/education projects and organising public and/or promotional performances and events; Experience as a musician (preferably an instrumentalist) and/or proficiency in and an understanding of musical training; Ability to think laterally, work independently, meet deadlines and prioritise a complex workload together with highly developed administrative and organisational skills; Excellent presentation skills and the ability to communicate your creativity and vision effectively both verbally and in writing; Ability to work effectively with flexibility, energy, drive and enthusiasm and contribute positively to a team environment; Computer literacy (we operate on Mac), including Word, and Excel and the ability to learn how to use new software quickly and effectively to support administrative functions as well as ideally experience with financial management including creating invoices, POs, budgets and dealing with financial systems; Understanding and working knowledge of SEND and commitment to strategies to ensure EDI in relation to HMDT Music's work. This is a full time, permanent position working remotely except for 30 Saturdays a week during term time in Hackney, London in lieu of a weekday. Travel to projects and work outside office hours might be required occasionally. The post-holder is required to undertake an enhanced DBS check. Application Process All applications should be made using our website: to access our application and monitoring form. Please submit a CV and cover letter to CEO and Creative Director Tertia Sefton Green outlining your suitability and interest in the role. For any assistance contact: The deadline for applications is 4 May at 10am. First stage interviews will be on 8 May with second stage on 13 May. All interviews will be via Zoom. About HMDT Music HMDT Music, twice winner of the prestigious Royal Philharmonic Society Award for Education, winner of Music and Drama Education Award's Excellence in Music Theatre Award and its 2026 Outstanding Musical Initiative Award for One Spirit, is a leader in creating inspiring music and arts projects for young people, particularly those facing challenging experiences, through which we aim to enrich learning, broaden awareness of and help fight inequity and transform lives. Working with expert practitioners and artists, we increase access to musical experiences to develop skills, raise aspiration and support self expression and creativity through resources, mentoring, workshops, teaching, partnerships and performance commissions. Our three core programmes based on our values of artistic excellence, innovation, community and inclusivity include: The Saturday Programme offering music making and training to young people aged 1 25 in a range of genres including instrumental, music theatre and jazz with an extensive SEND programme; One Spirit, an arts based resettlement, intervention and restorative mentoring programme for young offenders in custody and on release as well as those at risk of entering the criminal justice system in alternative provision; In Schools projects addressing social issues such as racism and discrimination through cross curricular arts embedded workshops, resources and new commissions. HMDT Music is committed to ensuring inclusion, diversity, equality and access are at the core of our charity and work and celebrated and reflected in our workforce, programming, participants and audiences. We welcome applications from all individuals.
Apr 22, 2026
Full time
Hybrid (30 Saturdays London) £38,000 per annum Do you have significant experience in the arts and/or arts education sector? Are you self motivated and highly organised? Do you have excellent people skills? Do you want to make a difference and help transform the lives of young people? Award winning HMDT Music seeks an experienced and dynamic Senior Manager to join its small team, playing a key role in running its Saturday Programme and helping to realise the artistic and educational ambitions of the charity. Reporting to the CEO/Creative Director, key areas of responsibility include: Managing the running of The Saturday Programme including overseeing the schedule, tutors, invoicing and financial monitoring, acting as Designated Safeguarding Lead and the primary contact with parents, students and managing the administrative systems to optimise efficiency; Supporting administration, policy development, evaluation tools and resources and IT systems; Assisting the creation, development and running of schools and outreach projects including building and maintaining partnerships, liaising with teachers, education staff etc; Working with the Marketing Coordinator on recruitment for activities, supporting social media, website, campaigns and ongoing promotion; Assisting with fundraising applications and associated monitoring and report writing; Inputting into strategic development and policy decisions as appropriate. Essential Skills include: A minimum of 5 year's administrative experience in an arts or arts education environment, a proven track record of working in partnership with a variety of individuals and organisations and experience of working directly with the public; Experience in creating/developing/managing arts/education projects and organising public and/or promotional performances and events; Experience as a musician (preferably an instrumentalist) and/or proficiency in and an understanding of musical training; Ability to think laterally, work independently, meet deadlines and prioritise a complex workload together with highly developed administrative and organisational skills; Excellent presentation skills and the ability to communicate your creativity and vision effectively both verbally and in writing; Ability to work effectively with flexibility, energy, drive and enthusiasm and contribute positively to a team environment; Computer literacy (we operate on Mac), including Word, and Excel and the ability to learn how to use new software quickly and effectively to support administrative functions as well as ideally experience with financial management including creating invoices, POs, budgets and dealing with financial systems; Understanding and working knowledge of SEND and commitment to strategies to ensure EDI in relation to HMDT Music's work. This is a full time, permanent position working remotely except for 30 Saturdays a week during term time in Hackney, London in lieu of a weekday. Travel to projects and work outside office hours might be required occasionally. The post-holder is required to undertake an enhanced DBS check. Application Process All applications should be made using our website: to access our application and monitoring form. Please submit a CV and cover letter to CEO and Creative Director Tertia Sefton Green outlining your suitability and interest in the role. For any assistance contact: The deadline for applications is 4 May at 10am. First stage interviews will be on 8 May with second stage on 13 May. All interviews will be via Zoom. About HMDT Music HMDT Music, twice winner of the prestigious Royal Philharmonic Society Award for Education, winner of Music and Drama Education Award's Excellence in Music Theatre Award and its 2026 Outstanding Musical Initiative Award for One Spirit, is a leader in creating inspiring music and arts projects for young people, particularly those facing challenging experiences, through which we aim to enrich learning, broaden awareness of and help fight inequity and transform lives. Working with expert practitioners and artists, we increase access to musical experiences to develop skills, raise aspiration and support self expression and creativity through resources, mentoring, workshops, teaching, partnerships and performance commissions. Our three core programmes based on our values of artistic excellence, innovation, community and inclusivity include: The Saturday Programme offering music making and training to young people aged 1 25 in a range of genres including instrumental, music theatre and jazz with an extensive SEND programme; One Spirit, an arts based resettlement, intervention and restorative mentoring programme for young offenders in custody and on release as well as those at risk of entering the criminal justice system in alternative provision; In Schools projects addressing social issues such as racism and discrimination through cross curricular arts embedded workshops, resources and new commissions. HMDT Music is committed to ensuring inclusion, diversity, equality and access are at the core of our charity and work and celebrated and reflected in our workforce, programming, participants and audiences. We welcome applications from all individuals.
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
Apr 21, 2026
Full time
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
THE ARTS THEATRE CAMBRIDGE
Cambridge, Cambridgeshire
JOB DESCRIPTION DEVELOPMENT & COMMUNICATIONS ASSISTANT Reporting to: Nicky Hupe, Head of Communications Day-to-day work directed by: Luke Dell, Membership Manager ROLE SUMMARY We are seeking an ambitious early-career professional with excellent organisational skills and a strong interest in fundraising and communications. As Development & Communications Assistant, you will contribute to both our fundraising activity and our communications work. You will support our work with individual supporters, corporate partners, and trusts and foundations, helping to deliver excellent stewardship and well-run cultivation events. Alongside this, you will play a key role in helping with the creation and scheduling of organisational messaging, and ensuring communications are consistent with our brand identity. This is an opportunity to gain broad, practical experience within a small but ambitious team. You will develop skills in fundraising, financial processing, and event coordination, while also building experience in written and visual communications, and brand management. Through working closely with other staff across the organisation, you will grow your understanding and experience of a producing and receiving theatre and the charity sector. This role would suit someone passionate about the arts and culture sector, particularly the performing arts, who is looking for a first or early step into a career in arts fundraising or communications. It offers a strong foundation of transferable skills and experience that could act as a springboard into a wide range of future roles. KEY RESPONSIBILITIES Fundraising: Support fundraising through trusts and foundations undertaking research tasks, and collating information for applications and funders reports. Maintain the application and reporting schedules for all funders and supporters. Support the department in looking after current and potential major supporters. Arrange ticket bookings for supporters and prospective donors using Tessitura - our Box Office and Fundraising database/CRM. Track the team's financial processing and records, across all income streams, in close liaison with the Finance department. Use Tessitura to enter all donations, financial information, and relevant communications, assisting the team in prospecting and records maintenance. Responsible for paperwork for Gift Aid and manage our regular Gift Aid claim process with Tessitura, HMRC and the Finance department. Research potential supporters and funders, and produce meeting briefings and supporter biographies. Ensure crediting for supporters is correct and up to date. Ensure support pages on the Theatre's website are dynamic and up to date. Support the team in preparing updates and reports for Trustees and funders. Be the primary entry point of contact for supporters. Communications: Support the Head of Communications in developing and delivering activity that raises the profile of the Theatre and strengthens its reputation. Coordinate the scheduling of external communications, working with other teams to ensure messages are aligned and go out at the right time. Draft, edit and proofread copy for a range of channels, including website, newsletters, press releases, social media and printed materials. Update and maintain content on the Theatre's website Work closely with the Marketing team on the Theatre's social media channels, including monitoring activity and reporting. Help ensure consistent use of the Theatre's brand, tone of voice and visual identity across all communications. Support the design and creation of visual content using existing templates and brand guidelines. Work with designers, photographers, and other creatives to brief, adapt and deliver visual materials. Organise content libraries, ensuring images, copy and digital assets are organised, up-to-date, and correctly credited. Track, log and report on press and media coverage. Events: Supported closely by the team, lead on the planning and delivery of fundraising events, working with the Executive, Production and Front of House teams. Attend events as a representative of The Arts Theatre, supporting the work of developing and maintaining relationships. The following generic responsibilities apply to all Arts Theatre staff: Attend meetings and events as required Deputise for Box Office and Front of House staff as required Assist other departments as required Contribute to achieving the aims and targets of the organisation as a whole and assist with other projects and activities as required Carry out administrative work generated by the above activities Have a flexible approach to working hours Maintain a clean and tidy working environment Be presentable, well-organised and have good timekeeping Comply with The Arts Theatre's Equal Opportunities, Health and Safety and other policies at all times The list of responsibilities is not exhaustive, and you may be required to perform duties outside of this list as operationally required and at the direction of your line managers. PERSON SPECIFICATION Experience and Knowledge (transferable skills welcome): Experience of working in administrative roles, ideally in fundraising, communications, or a charity. Experience of planning or delivering events. Customer service experience with donors or customers, building relationships, handling enquiries and problem-solving. Experience of working closely with colleagues and other departments to deliver projects. Some knowledge of the arts, charitable fundraising or the charity sector. Skills and Approach: Ambition to develop fundraising and communications skills. Excellent written and verbal communication skills with a personable and professional approach. A very sharp eye for detail with strong problem-solving skills. Confident but highly discreet, able to read a room and react professionally. Strong relationship building and interpersonal skills. The ability to work as part of a team as well as independently. Self-starter with strong project management and organisational competencies with a demonstrated aptitude for multitasking, attention to detail, and meeting competing and overlapping deadlines. Good general IT skills, including Microsoft Office. Experience of Adobe InDesign and Photoshop, and experience of a fundraising CRM, preferably Tessitura or Spektrix, would be desirable but not essential. An interest in theatre and an affinity with The Arts Theatre Cambridge's mission and purpose. TERMS & CONDITIONS Salary: £28,000 per annum Hours of Work: This is a full-time role, 40 hours per week including a 1-hour unpaid lunch break. This role will also include some evening work for Theatre events and press nights. Holiday entitlement: 33 days per annum (pro rata) including statutory bank holidays. Employees are eligible to receive time off in lieu (TOIL) for approved additional hours or bank holidays worked. Probationary Period: 3 months Notice Period: Following the completion of a successful probationary period, the notice period is one month. Pension: The Arts Theatre offers an auto-enrolment pension scheme. Equality We're committed to an inclusive recruitment process. If you have any specific requirements or suggestions to support your application, please share them with us and we'll consider how we can help. How to Apply Please send a cover email detailing your suitability for the role, of no more than 400 words, and your CV to Nicky Hupe via the button below. If this role has caught your interest but you are unsure whether to apply, or the timings don't quite work, please don't hesitate to get in touch. We'd be delighted to talk things through, answer any questions, and can be flexible - our priority is finding the right person. Deadline for applications: Wednesday 6 May, 12noon.
Apr 20, 2026
Full time
JOB DESCRIPTION DEVELOPMENT & COMMUNICATIONS ASSISTANT Reporting to: Nicky Hupe, Head of Communications Day-to-day work directed by: Luke Dell, Membership Manager ROLE SUMMARY We are seeking an ambitious early-career professional with excellent organisational skills and a strong interest in fundraising and communications. As Development & Communications Assistant, you will contribute to both our fundraising activity and our communications work. You will support our work with individual supporters, corporate partners, and trusts and foundations, helping to deliver excellent stewardship and well-run cultivation events. Alongside this, you will play a key role in helping with the creation and scheduling of organisational messaging, and ensuring communications are consistent with our brand identity. This is an opportunity to gain broad, practical experience within a small but ambitious team. You will develop skills in fundraising, financial processing, and event coordination, while also building experience in written and visual communications, and brand management. Through working closely with other staff across the organisation, you will grow your understanding and experience of a producing and receiving theatre and the charity sector. This role would suit someone passionate about the arts and culture sector, particularly the performing arts, who is looking for a first or early step into a career in arts fundraising or communications. It offers a strong foundation of transferable skills and experience that could act as a springboard into a wide range of future roles. KEY RESPONSIBILITIES Fundraising: Support fundraising through trusts and foundations undertaking research tasks, and collating information for applications and funders reports. Maintain the application and reporting schedules for all funders and supporters. Support the department in looking after current and potential major supporters. Arrange ticket bookings for supporters and prospective donors using Tessitura - our Box Office and Fundraising database/CRM. Track the team's financial processing and records, across all income streams, in close liaison with the Finance department. Use Tessitura to enter all donations, financial information, and relevant communications, assisting the team in prospecting and records maintenance. Responsible for paperwork for Gift Aid and manage our regular Gift Aid claim process with Tessitura, HMRC and the Finance department. Research potential supporters and funders, and produce meeting briefings and supporter biographies. Ensure crediting for supporters is correct and up to date. Ensure support pages on the Theatre's website are dynamic and up to date. Support the team in preparing updates and reports for Trustees and funders. Be the primary entry point of contact for supporters. Communications: Support the Head of Communications in developing and delivering activity that raises the profile of the Theatre and strengthens its reputation. Coordinate the scheduling of external communications, working with other teams to ensure messages are aligned and go out at the right time. Draft, edit and proofread copy for a range of channels, including website, newsletters, press releases, social media and printed materials. Update and maintain content on the Theatre's website Work closely with the Marketing team on the Theatre's social media channels, including monitoring activity and reporting. Help ensure consistent use of the Theatre's brand, tone of voice and visual identity across all communications. Support the design and creation of visual content using existing templates and brand guidelines. Work with designers, photographers, and other creatives to brief, adapt and deliver visual materials. Organise content libraries, ensuring images, copy and digital assets are organised, up-to-date, and correctly credited. Track, log and report on press and media coverage. Events: Supported closely by the team, lead on the planning and delivery of fundraising events, working with the Executive, Production and Front of House teams. Attend events as a representative of The Arts Theatre, supporting the work of developing and maintaining relationships. The following generic responsibilities apply to all Arts Theatre staff: Attend meetings and events as required Deputise for Box Office and Front of House staff as required Assist other departments as required Contribute to achieving the aims and targets of the organisation as a whole and assist with other projects and activities as required Carry out administrative work generated by the above activities Have a flexible approach to working hours Maintain a clean and tidy working environment Be presentable, well-organised and have good timekeeping Comply with The Arts Theatre's Equal Opportunities, Health and Safety and other policies at all times The list of responsibilities is not exhaustive, and you may be required to perform duties outside of this list as operationally required and at the direction of your line managers. PERSON SPECIFICATION Experience and Knowledge (transferable skills welcome): Experience of working in administrative roles, ideally in fundraising, communications, or a charity. Experience of planning or delivering events. Customer service experience with donors or customers, building relationships, handling enquiries and problem-solving. Experience of working closely with colleagues and other departments to deliver projects. Some knowledge of the arts, charitable fundraising or the charity sector. Skills and Approach: Ambition to develop fundraising and communications skills. Excellent written and verbal communication skills with a personable and professional approach. A very sharp eye for detail with strong problem-solving skills. Confident but highly discreet, able to read a room and react professionally. Strong relationship building and interpersonal skills. The ability to work as part of a team as well as independently. Self-starter with strong project management and organisational competencies with a demonstrated aptitude for multitasking, attention to detail, and meeting competing and overlapping deadlines. Good general IT skills, including Microsoft Office. Experience of Adobe InDesign and Photoshop, and experience of a fundraising CRM, preferably Tessitura or Spektrix, would be desirable but not essential. An interest in theatre and an affinity with The Arts Theatre Cambridge's mission and purpose. TERMS & CONDITIONS Salary: £28,000 per annum Hours of Work: This is a full-time role, 40 hours per week including a 1-hour unpaid lunch break. This role will also include some evening work for Theatre events and press nights. Holiday entitlement: 33 days per annum (pro rata) including statutory bank holidays. Employees are eligible to receive time off in lieu (TOIL) for approved additional hours or bank holidays worked. Probationary Period: 3 months Notice Period: Following the completion of a successful probationary period, the notice period is one month. Pension: The Arts Theatre offers an auto-enrolment pension scheme. Equality We're committed to an inclusive recruitment process. If you have any specific requirements or suggestions to support your application, please share them with us and we'll consider how we can help. How to Apply Please send a cover email detailing your suitability for the role, of no more than 400 words, and your CV to Nicky Hupe via the button below. If this role has caught your interest but you are unsure whether to apply, or the timings don't quite work, please don't hesitate to get in touch. We'd be delighted to talk things through, answer any questions, and can be flexible - our priority is finding the right person. Deadline for applications: Wednesday 6 May, 12noon.
Trust and Foundations Fundraising Lead £36,000 - £40,000 pa + benefits (including 25 days annual leave and pension) Leatherhead, Surrey / Hybrid About the role Join Rainbow Trust Children s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference. We are looking to appoint a full-time Trust and Foundations Fundraising Lead (35 hours per week) to lead and develop Rainbow Trust s trusts and foundations fundraising programme. You will manage relationships with charitable trusts and foundations, raising the funds we need to deliver and grow our support services. Our Philanthropy team is an ambitious team with a well-established fundraising programme, playing a significant role in raising £5.7m a year to fund our support services and with plans to grow income over the next 3-5 years. We have an established portfolio of funders, giving low level gifts to six figure donations and you will have the opportunity to work on large applications. You will cultivate strong working relationships with a portfolio of trust and foundations, including five- and six-figure grants. Increase Trust s engagement and support of the charity, through reports, meetings, and phone calls. Through the identification and research of new prospective trust funders, you will find creative ways to engage with them to secure funding. You will also collaborate with internal teams to develop strong cases for support and impact measurement. What we re looking for: Excellent research and writing skills , preferably with experience of successfully securing four- or five-figure gifts from charitable trusts and foundations The ability to work effectively with a range of internal and external people including trust managers and trustees to build great relationships and influence Knowledge of the requirements of trust funders, the principles of application-writing and effective project reporting and of managing a funding portfolio or similar A persuasive and open communicator - the ability to develop and submit high-quality and compelling funding proposals and reports to trusts, working closely with colleagues across the charity Committed to providing the highest level of donor care , including creative stewardship for funders, meeting all grant terms and conditions and responding effectively and promptly to enquiries received from donors, funders and prospects. Why join us? We re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we re committed to creating a great place to work. You will benefit from: Flexible working hours to balance home and working life. Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Company car for front line care posts. 25 days of annual leave plus public holidays rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time). Time off in Lieu. Access to the Blue Light Card Scheme, and other rewards and discounts. Bike to work, season ticket loan and payroll giving schemes. A recommend a friend recruitment bonus scheme. Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year. Pension scheme where we contribute 5% of your salary and you contribute at least 3%. The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping. Robust training and development programmes to support your learning and growth. If you d like to find out more about these benefits and working with us please visit our website. About us: About us: Rainbow Trust Children s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that. Apply now: To apply, please send your CV and a covering statement explaining why you re a strong fit and meet the criteria for the role to us via the link, Please disclose in your covering letter if you have used AI for any part of your job application. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. Additional information: Interviews will take place in Leatherhead on a rolling basis If you require any adjustments during the interview process, please let us know An enhanced DBS check is required Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. If you re looking for a role where your operational expertise genuinely makes a difference, we d love to hear from you. Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Apr 09, 2026
Full time
Trust and Foundations Fundraising Lead £36,000 - £40,000 pa + benefits (including 25 days annual leave and pension) Leatherhead, Surrey / Hybrid About the role Join Rainbow Trust Children s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference. We are looking to appoint a full-time Trust and Foundations Fundraising Lead (35 hours per week) to lead and develop Rainbow Trust s trusts and foundations fundraising programme. You will manage relationships with charitable trusts and foundations, raising the funds we need to deliver and grow our support services. Our Philanthropy team is an ambitious team with a well-established fundraising programme, playing a significant role in raising £5.7m a year to fund our support services and with plans to grow income over the next 3-5 years. We have an established portfolio of funders, giving low level gifts to six figure donations and you will have the opportunity to work on large applications. You will cultivate strong working relationships with a portfolio of trust and foundations, including five- and six-figure grants. Increase Trust s engagement and support of the charity, through reports, meetings, and phone calls. Through the identification and research of new prospective trust funders, you will find creative ways to engage with them to secure funding. You will also collaborate with internal teams to develop strong cases for support and impact measurement. What we re looking for: Excellent research and writing skills , preferably with experience of successfully securing four- or five-figure gifts from charitable trusts and foundations The ability to work effectively with a range of internal and external people including trust managers and trustees to build great relationships and influence Knowledge of the requirements of trust funders, the principles of application-writing and effective project reporting and of managing a funding portfolio or similar A persuasive and open communicator - the ability to develop and submit high-quality and compelling funding proposals and reports to trusts, working closely with colleagues across the charity Committed to providing the highest level of donor care , including creative stewardship for funders, meeting all grant terms and conditions and responding effectively and promptly to enquiries received from donors, funders and prospects. Why join us? We re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we re committed to creating a great place to work. You will benefit from: Flexible working hours to balance home and working life. Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Company car for front line care posts. 25 days of annual leave plus public holidays rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time). Time off in Lieu. Access to the Blue Light Card Scheme, and other rewards and discounts. Bike to work, season ticket loan and payroll giving schemes. A recommend a friend recruitment bonus scheme. Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year. Pension scheme where we contribute 5% of your salary and you contribute at least 3%. The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping. Robust training and development programmes to support your learning and growth. If you d like to find out more about these benefits and working with us please visit our website. About us: About us: Rainbow Trust Children s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that. Apply now: To apply, please send your CV and a covering statement explaining why you re a strong fit and meet the criteria for the role to us via the link, Please disclose in your covering letter if you have used AI for any part of your job application. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. Additional information: Interviews will take place in Leatherhead on a rolling basis If you require any adjustments during the interview process, please let us know An enhanced DBS check is required Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. If you re looking for a role where your operational expertise genuinely makes a difference, we d love to hear from you. Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
Oct 06, 2025
Full time
Assistant Manager Surbiton (Part Time) Job description and person specification Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population. We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won t stop until we: Save Sight. Change Lives. We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You ll be part of something impactful, we d love to hear from you. We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You ll be part of something impactful, we d love to hear from you. The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss. Responsible to Commercial Manager Direct reports Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities. Working hours and contract Permanent, part-time 21 hours, 3 days per week but flexible over a seven-day rota Salary £15,124 PTE, Location Surbiton How to Apply Please submit your CV and a covering letter with subject header Assistant Manager Surbiton (Part Time) Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you ll bring and why you want to work for Fight for Sight? Closing date for applications: Rolling Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate. Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application. Role Responsibilities Purpose of Job To coach, lead and manage a team of volunteers Drive sales performance to exceed targets, maximising cost efficiency Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators. To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures To promote strong relations within the local community to enhance the profile and good name of the charity Main Responsibilities To deliver shop income plan To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution To develop a culture of ownership and follow up within own team and volunteers To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans To role model and promote effective team communication, celebrating success and sharing best practice To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager To role model exceptional customer service to supporters and donors, providing feedback in a timely manner To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers Promote, monitor and act on internal and external customer feedback To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders To monitor and check security of stock and debrief variances with the Commercial Manager To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations To take ownership of good housekeeping for all areas of responsibility To accept responsibility and carry out any other task commensurate to the role Person specification: Skills, knowledge & experience Sales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop s financial performance Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events Manage the team to maximise income from Gift Aid on donated products Ensure that all of Fight for Sight s financial procedures are adhered to and executed in a timely fashion by the shop team Shop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight s internal regulations regarding donated stock are adhered to Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable) Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight s health and safety policies and procedures, including waste management and customer safety Leadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution Leadership - Paid Staff Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop s income and profitability and guarantee the smooth running of the shop. Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level. Connect the volunteer team with Fight for Sight s work and help them to understand the value of their contribution. Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetings Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work Be accountable for the integration of the shop into the local community in collaboration with the shop team Empower the team to respond to all appeals and fundraising opportunities. Adhere to and enforce Fight for Sight safeguarding policies. Other Required to adhere to Fight for Sight s mission and values Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles Personal qualities The ability to work under pressure whilst remaining calm and organised To be receptive to change and to act as a change agent The ability to maintain excellent rapport with staff, volunteers, supporters, and donors To demonstrate a calm and logical approach to problem solving To consistently demonstrate a dedicated approach to the quality of customer service and team working . click apply for full job details
International Agency for the Prevention of Blindness (IAPB)
The Global Events Manager will be responsible for delivering high quality events to support IAPB's goals. They will assist with leadership of events that enhance knowledge of eye health amongst IAPB membership & stakeholders. About Us: The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations. There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone. IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world. We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals. Outline of Role As a key member of the IAPB Communications, Campaigns & Events team, this role is responsible for delivering high quality events to support the key strategic goals of the organisation. Assisting with leadership of events at IAPB that enhance knowledge of eye health and allied development amongst IAPB membership and other stakeholders. Working with the Director of Communications, Campaigns and Events to support the organisation s events goals, manage events that promote IAPB and lead events related to other IAPB functions (e.g. membership, knowledge, advocacy etc.). Supporting the Director of Communications, Campaigns and Events to lead the organisation s yearly internal and external events calendar. As a key element of this, this role will lead a yearly first-class large scale global event that takes place in person and online, project managing and pulling together all elements of such an event. The role will also support organisation-wide events, including around IAPBs work at the United Nations through the UN Friends of Vision Group, Capability Development workshops, Membership meetings and regional events, as well as around World Sight Day, internal events (such as organising in-person Board meetings) whilst always ensuring IAPBs events are creative. For full details, please see the attached job description.
Oct 03, 2025
Full time
The Global Events Manager will be responsible for delivering high quality events to support IAPB's goals. They will assist with leadership of events that enhance knowledge of eye health amongst IAPB membership & stakeholders. About Us: The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations. There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone. IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world. We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals. Outline of Role As a key member of the IAPB Communications, Campaigns & Events team, this role is responsible for delivering high quality events to support the key strategic goals of the organisation. Assisting with leadership of events at IAPB that enhance knowledge of eye health and allied development amongst IAPB membership and other stakeholders. Working with the Director of Communications, Campaigns and Events to support the organisation s events goals, manage events that promote IAPB and lead events related to other IAPB functions (e.g. membership, knowledge, advocacy etc.). Supporting the Director of Communications, Campaigns and Events to lead the organisation s yearly internal and external events calendar. As a key element of this, this role will lead a yearly first-class large scale global event that takes place in person and online, project managing and pulling together all elements of such an event. The role will also support organisation-wide events, including around IAPBs work at the United Nations through the UN Friends of Vision Group, Capability Development workshops, Membership meetings and regional events, as well as around World Sight Day, internal events (such as organising in-person Board meetings) whilst always ensuring IAPBs events are creative. For full details, please see the attached job description.
The Talent Set are delighted to be working with a fantastic International Development charity to find their Digital Marketing Manager. The current role is an initial 6-month fixed term contract. The charity is very flexible, and the current role can be worked fully remotely. Reporting into the Head of Marketing, the Digital Marketing Manager will be data-driven and results focussed to lead their performance marketing activity with a clear focus on generating income, maximising ROI and delivering supporter growth at scale. You will take ownership of core digital channels including Google & Bing Paid Search and Shopping, Google Grant, Display, YouTube, and SEO. Key Responsibilities: Develop and execute a results-driven digital marketing strategy focused on income generation, conversion, and lifetime supporter value. Maximise value from the Google Ad Grant, ensuring full utilisation within grant constraints while delivering measurable results. Build performance-driven channel plans across Paid Search, Shopping, Display, Video, and SEO, aligned to acquisition and revenue targets. Set up, manage, and continuously optimise Paid Search and Shopping campaigns on Google Ads, Google Grant, and Bing Ads with a focus on return on ad spend (ROAS) and cost per acquisition (CPA). Deliver Display and YouTube campaigns via Google Ads, managing targeting, placements, and creative testing. Track and report on key income metrics using GA4, GTM, and UTM tagging, with a focus on ROI, revenue per click, and conversion rates. Analyse data to identify trends, optimise campaigns, and deliver insights to inform wider marketing activity. Work with designers and content creators to brief, review, and optimise assets (copy, creative, landing pages). Collaborate with the marketing, and wider Mary s Meals teams to ensure campaigns support broader objectives. Person Specification: Proven, hands-on experience managing the Google Ad Grant, including understanding grant policies, maximising spend, and drive meaningful traffic and conversions. Extensive experience managing Google & Bing Paid Search campaigns (Search and Shopping formats) that deliver income and strong ROI Strong understanding of and experience with Display and YouTube advertising on the Google Ads platform Solid SEO knowledge including on-page optimisation, content strategy, and technical SEO basics Proficiency with Google Analytics 4 (GA4), Google Tag Manager, and implementing tracking strategies Skilled at creating and interpreting performance reports, analysing user journeys, and making data-led decisions Experience managing and optimising for performance metrics (e.g. ROI, CTR, CPA, ROAS) Strong copywriting skills for paid media and the ability to collaborate with creative and content teams Confident managing budgets, forecasting spend, and ensuring cost-effective delivery whilst optimising for revenue generation To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Oct 01, 2025
Full time
The Talent Set are delighted to be working with a fantastic International Development charity to find their Digital Marketing Manager. The current role is an initial 6-month fixed term contract. The charity is very flexible, and the current role can be worked fully remotely. Reporting into the Head of Marketing, the Digital Marketing Manager will be data-driven and results focussed to lead their performance marketing activity with a clear focus on generating income, maximising ROI and delivering supporter growth at scale. You will take ownership of core digital channels including Google & Bing Paid Search and Shopping, Google Grant, Display, YouTube, and SEO. Key Responsibilities: Develop and execute a results-driven digital marketing strategy focused on income generation, conversion, and lifetime supporter value. Maximise value from the Google Ad Grant, ensuring full utilisation within grant constraints while delivering measurable results. Build performance-driven channel plans across Paid Search, Shopping, Display, Video, and SEO, aligned to acquisition and revenue targets. Set up, manage, and continuously optimise Paid Search and Shopping campaigns on Google Ads, Google Grant, and Bing Ads with a focus on return on ad spend (ROAS) and cost per acquisition (CPA). Deliver Display and YouTube campaigns via Google Ads, managing targeting, placements, and creative testing. Track and report on key income metrics using GA4, GTM, and UTM tagging, with a focus on ROI, revenue per click, and conversion rates. Analyse data to identify trends, optimise campaigns, and deliver insights to inform wider marketing activity. Work with designers and content creators to brief, review, and optimise assets (copy, creative, landing pages). Collaborate with the marketing, and wider Mary s Meals teams to ensure campaigns support broader objectives. Person Specification: Proven, hands-on experience managing the Google Ad Grant, including understanding grant policies, maximising spend, and drive meaningful traffic and conversions. Extensive experience managing Google & Bing Paid Search campaigns (Search and Shopping formats) that deliver income and strong ROI Strong understanding of and experience with Display and YouTube advertising on the Google Ads platform Solid SEO knowledge including on-page optimisation, content strategy, and technical SEO basics Proficiency with Google Analytics 4 (GA4), Google Tag Manager, and implementing tracking strategies Skilled at creating and interpreting performance reports, analysing user journeys, and making data-led decisions Experience managing and optimising for performance metrics (e.g. ROI, CTR, CPA, ROAS) Strong copywriting skills for paid media and the ability to collaborate with creative and content teams Confident managing budgets, forecasting spend, and ensuring cost-effective delivery whilst optimising for revenue generation To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Oct 01, 2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
Sep 26, 2025
Full time
Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
