Head of Commercial Performance and Excellence
De Beers London is the ultimate diamond jewelry Maison, globally recognised for its leadership and expertise in diamonds.
A destination for those seeking the most extraordinary diamond jewelry, De Beers London delivers identifiable, ultra desirable creations alongside unforgettable service and experiences. Our high jewelry collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.
Reporting directly to the CCO and working closely with Market Leaders and HO teams, the Head of Commercial Development & Excellence creates the conditions to achieve the highest standards of commercial excellence, aligned with the Maison's strategic priorities. This senior leadership role contributes to the strategic roadmap and oversees large scale, cross functional, international projects, ensuring alignment toward shared objectives with Retail Excellence at the core of all initiatives. It leads the global commercial excellence strategy to elevate retail capabilities and drive operational excellence across DBL's retail and wholesale network.
Main Responsibilities Performance Analysis & Optimization
- Lead the commercial performance team to deliver data driven insights, diagnose performance gaps, and recommend corrective actions.
- Embed a culture of continuous performance dialogue through real time KPI monitoring, intelligent benchmarking, and proactive performance management.
- Ensure adoption of global dashboards and KPIs, allowing limited local customization while maintaining global comparability.
- Partner with Market leaders to adapt strategies to local market needs.
Retail Standards & Operational Excellence
- Define and implement standardized commercial operating models and guidelines to ensure excellence across all stores.
- Drive operational consistency and continuous improvement initiatives to optimize in store performance and deliver a seamless customer experience.
- Champion best practices and systems that elevate brand experience and reinforce customer centricity at every touchpoint.
Strategic Leadership & Communication
- Act as a trusted advisor to commercial leadership, aligning operational execution with strategic objectives to accelerate growth.
- Partner with regional Market leaders as a peer level coach to lead continuous improvement initiatives.
- Coordinate global commercial plan rollout, follow up, and communication.
Training & Capability Building
- Oversee inspiring retail training program offerings, fostering a culture of learning, growth and performance.
- Equip store management and sales teams with the skills and capabilities required to exceed commercial targets and uphold brand standards.
What You'll Do
- Act Like an Owner: Take full responsibility of retail excellence, ensuring strategy and vision align with overarching business goals.
- Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across global teams.
- Empower Teams: Foster a collaborative environment where team members are encouraged to innovate and take ownership of their work.
- Succeed Together: Build strong cross functional relationships to ensure cohesive and successful execution of initiatives.
- Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and encourage creativity within the team.
Who You Are
- Strong cultural awareness and ability to operate effectively in a global environment.
- Innovative mindset with a focus on continuous improvement.
- Proven track record in leading multi market retail excellence initiatives.
- Exceptional analytical, strategic thinking, and project management skills.
- Collaborative leadership style with the ability to influence and lead transversally.
Benefits
- A great working environment
- Fantastic pension scheme
- 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
- Mental health is a top priority - free subscription to Headspace and a mental health first aider
- Employee share schemes
- Free breakfast & lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
- Referral incentive available for internal employees only, in accordance with the Referral Policy.
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.