Job Description
We're supporting a growing IT managed services business as they look to appoint an IT Account Executive to join their team.
This role would suit someone who understands the MSP environment and is confident using IT terminology when speaking with clients and internal teams.
This is not a cold sales role.
It is about building relationships, understanding client needs, and ensuring a high standard of service throughout.
The Role
You will manage a portfolio of clients, acting as a trusted point of contact.
Your focus will be on:
- Understanding client requirements
- Supporting solutions and proposals
- Keeping opportunities moving
- Ensuring a smooth journey from initial conversation through to delivery
You will work closely with internal technical teams to ensure solutions are clearly defined, commercially sound, and well communicated.
Key Responsibilities
- Build strong relationships with existing clients
- Understand business needs and translate these into IT solutions
- Prepare and support quotes and proposals
- Follow up on opportunities and maintain momentum
- Work closely with engineers and technical teams
- Ensure clear communication throughout the sales and delivery process
- Maintain accurate CRM records and client information
About You
You will already be working in a similar role within an IT managed services provider.
You enjoy working with clients and take pride in delivering a high standard of service.
You are someone who:
- Builds trust easily
- Communicates clearly and professionally
- Is comfortable using IT terminology in client conversations
- Is organised and detail focused
- Takes ownership and follows things through
Experience Required
- Experience in an IT Account Executive, IT Account Manager, Sales Support, or similar role within an MSP
- Strong understanding of IT services such as cloud, Microsoft 365, cybersecurity, networking, or backup
- Experience supporting proposals, quotes, or client solutions
- Comfortable working with both technical teams and business stakeholders
