We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Elicit business and technical requirements working with the various stakeholders during requirements gathering phase. Author both high level and low-level design documents to support Telco services including presenting such designs for internal technical and stakeholder sign off. Perform audit, analysis and propose solutions for migrating from one platform or design to another, providing support for testing and fulfilment teams. Own software/hardware selection, perform bug scrubs and security vulnerability assessments and work with test and implementation engineers to review test plans, defects, test reports, MOP and change tickets. Participate in vendor selection by providing technical requirements into RFP document and by doing technical evaluation including Technical Proof of Concept testing. Steer network elements' feature roadmap by working closely with our strategic technology partners for software release planning, budget submissions and provide inputs for business case preparation. Drive platform improvements, enable automation and implement new solutions that enable DevOps capabilities and support business strategy of building once and deploy multiple time . What you'll bring Requirements-to-Design Translation Proven ability to translate complex business and technical requirements into clear, implementable network designs, explicitly documenting assumptions, constraints, trade-offs, and justifying design decisions against alternatives. High-quality Design Documentation & Technical Authority Strong technical documentation skills, producing high-quality HLDs using Confluence or similar wiki-based tooling, and acting as a technical authority-constructively challenging sub- optimal designs and influencing design decisions. ISP Subscriber & BNG Expertise Deep experience with ISP subscriber technologies including IPoE (DHCPv4/DHCPv6), PPPoE , L2TP, RADIUS, and stateful/stateless BNG redundancy models. Core IP/MPLS & VPN Architecture Design Deep understanding of telco network architectures with proven experience designing IP/MPLS networks using IS-IS, Segment Routing, MP-BGP, LDP, advanced HQoS , and Layer 2/3 VPN technologies including EVPN, T-LDP, VPLS, and IPv6. Automation & Configuration Management Solid understanding of Python, Ansible, and Git-based configuration management, with the ability to design scalable, repeatable automation to support network deployment and change. Telemetry & Operational Assurance Experience defining telemetry requirements and KPIs to support operational assurance, fault investigation, and capacity planning across metro and core networks. Packet-level Network Behaviour Strong understanding of packet-level behaviour, including TCP/UDP, MTU and PMTUD, and encapsulation/overhead impacts across access and core networks; able to interpret relevant standards (e.g. RFCs) and validate behaviour through packet-level inspection. End-to-End Technical Ownership Ability to own technical solutions end-to-end, including software/hardware selection, bug scrubs, security vulnerability assessment, and collaboration with test and implementation teams on test plans, defects, test reports, MOPs, and change tickets. Good to have skills Practical experience with OpenConfig and vendor - specific NETCONF/YANG, including JSON/XML payloads. Strong understanding of IPv4aaS , particularly MAP-T . Strong understanding of BNG from Nokia (7750) and/or Huawei (CX600/NE8000) . Good understanding of Cisco IOS-XR product line such as 8000, ASR9 K and NCS5K . Experience contributing to and/or owning network standards . Team overview Group Communications & Infrastructure Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you'll work alongside experts in broadband, telephony, mobile, cloud and infrastructure. We're the team that designs, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Brick Lane Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Elicit business and technical requirements working with the various stakeholders during requirements gathering phase. Author both high level and low-level design documents to support Telco services including presenting such designs for internal technical and stakeholder sign off. Perform audit, analysis and propose solutions for migrating from one platform or design to another, providing support for testing and fulfilment teams. Own software/hardware selection, perform bug scrubs and security vulnerability assessments and work with test and implementation engineers to review test plans, defects, test reports, MOP and change tickets. Participate in vendor selection by providing technical requirements into RFP document and by doing technical evaluation including Technical Proof of Concept testing. Steer network elements' feature roadmap by working closely with our strategic technology partners for software release planning, budget submissions and provide inputs for business case preparation. Drive platform improvements, enable automation and implement new solutions that enable DevOps capabilities and support business strategy of building once and deploy multiple time . What you'll bring Requirements-to-Design Translation Proven ability to translate complex business and technical requirements into clear, implementable network designs, explicitly documenting assumptions, constraints, trade-offs, and justifying design decisions against alternatives. High-quality Design Documentation & Technical Authority Strong technical documentation skills, producing high-quality HLDs using Confluence or similar wiki-based tooling, and acting as a technical authority-constructively challenging sub- optimal designs and influencing design decisions. ISP Subscriber & BNG Expertise Deep experience with ISP subscriber technologies including IPoE (DHCPv4/DHCPv6), PPPoE , L2TP, RADIUS, and stateful/stateless BNG redundancy models. Core IP/MPLS & VPN Architecture Design Deep understanding of telco network architectures with proven experience designing IP/MPLS networks using IS-IS, Segment Routing, MP-BGP, LDP, advanced HQoS , and Layer 2/3 VPN technologies including EVPN, T-LDP, VPLS, and IPv6. Automation & Configuration Management Solid understanding of Python, Ansible, and Git-based configuration management, with the ability to design scalable, repeatable automation to support network deployment and change. Telemetry & Operational Assurance Experience defining telemetry requirements and KPIs to support operational assurance, fault investigation, and capacity planning across metro and core networks. Packet-level Network Behaviour Strong understanding of packet-level behaviour, including TCP/UDP, MTU and PMTUD, and encapsulation/overhead impacts across access and core networks; able to interpret relevant standards (e.g. RFCs) and validate behaviour through packet-level inspection. End-to-End Technical Ownership Ability to own technical solutions end-to-end, including software/hardware selection, bug scrubs, security vulnerability assessment, and collaboration with test and implementation teams on test plans, defects, test reports, MOPs, and change tickets. Good to have skills Practical experience with OpenConfig and vendor - specific NETCONF/YANG, including JSON/XML payloads. Strong understanding of IPv4aaS , particularly MAP-T . Strong understanding of BNG from Nokia (7750) and/or Huawei (CX600/NE8000) . Good understanding of Cisco IOS-XR product line such as 8000, ASR9 K and NCS5K . Experience contributing to and/or owning network standards . Team overview Group Communications & Infrastructure Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you'll work alongside experts in broadband, telephony, mobile, cloud and infrastructure. We're the team that designs, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space : Brick Lane Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We are seeking a highly experienced Senior / Principal Software Engineer to lead the technical assurance of complex software solutions across one or more domains.This is a hands-on senior technical role that sits close to delivery. The successful candidate will resolve cross-system challenges, assure engineering quality, and mentor software engineers across teams. Key Responsibilities Lead the technical delivery of complex, high-impact initiatives, considering both internal and external system impacts Provide technical quality assurance over the work of other engineers, including design, code quality, and adherence to standards Resolve complex, cross-domain and inter-system technical issues that impact delivery or customers Identify opportunities to improve engineering standards, patterns, and ways of working Coach and mentor software engineers, including senior peers, to raise overall technical capability Contribute to engineering learning strategies, knowledge sharing, and continuous improvement Required Skills & Experience Significant experience in software engineering with a high level of knowledge with BMS Remedy Strong background in delivering complex, distributed or integrated systems Proven experience providing technical assurance reviews Ability to resolve cross-system and cross-domain technical challenges Experience coaching, mentoring, and influencing engineers across multiple teams Comfortable operating autonomously and taking accountability for technical outcomes Excellent communication skills, able to explain complex technical concepts clearly This position requires the successful candidate to be BPSS/SC security cleared and be on-site 5 days per week. Desirable Experience Experience operating as Senior or Principal Engineer within agile delivery environments Exposure to enterprise-scale platforms, cloud-based architectures, or microservices ecosystems Experience defining or evolving engineering standards and best practices at an organisational level If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 12, 2026
Contractor
We are seeking a highly experienced Senior / Principal Software Engineer to lead the technical assurance of complex software solutions across one or more domains.This is a hands-on senior technical role that sits close to delivery. The successful candidate will resolve cross-system challenges, assure engineering quality, and mentor software engineers across teams. Key Responsibilities Lead the technical delivery of complex, high-impact initiatives, considering both internal and external system impacts Provide technical quality assurance over the work of other engineers, including design, code quality, and adherence to standards Resolve complex, cross-domain and inter-system technical issues that impact delivery or customers Identify opportunities to improve engineering standards, patterns, and ways of working Coach and mentor software engineers, including senior peers, to raise overall technical capability Contribute to engineering learning strategies, knowledge sharing, and continuous improvement Required Skills & Experience Significant experience in software engineering with a high level of knowledge with BMS Remedy Strong background in delivering complex, distributed or integrated systems Proven experience providing technical assurance reviews Ability to resolve cross-system and cross-domain technical challenges Experience coaching, mentoring, and influencing engineers across multiple teams Comfortable operating autonomously and taking accountability for technical outcomes Excellent communication skills, able to explain complex technical concepts clearly This position requires the successful candidate to be BPSS/SC security cleared and be on-site 5 days per week. Desirable Experience Experience operating as Senior or Principal Engineer within agile delivery environments Exposure to enterprise-scale platforms, cloud-based architectures, or microservices ecosystems Experience defining or evolving engineering standards and best practices at an organisational level If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
QA Engineer Ampthill Paying up to 45,000 (DOE) Please note - due to the nature of the role you all applicants need to hold or be eligible to obtain a high level of UK security clearance Key Responsibilities Work across multiple projects being the point of contact for quality issues. Manage non-conformances through the process, including facilitating RCCA Documentation reviews and approvals Attending design reviews Input to bids and proposals for quality Essential Skills & Experience Proven ability to manage and prioritise multiple tasks and projects simultaneously while maintaining high attention to detail. Confidence in engaging with stakeholders at all levels, from the shop floor to senior management, across a variety of technical and non-technical backgrounds. Strong decision-making capability, with a willingness to take ownership and accountability for resolving issues through to completion. Excellent verbal and written communication skills, with the ability to clearly present complex information. High level of proficiency in IT systems, including Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Experience with SAP Quality module is desirable but not essential. Demonstrable experience in conducting root cause analysis and implementing effective corrective and preventive actions is essential. Familiarity with quality management systems (e.g. ISO standards) would be advantageous Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
May 12, 2026
Full time
QA Engineer Ampthill Paying up to 45,000 (DOE) Please note - due to the nature of the role you all applicants need to hold or be eligible to obtain a high level of UK security clearance Key Responsibilities Work across multiple projects being the point of contact for quality issues. Manage non-conformances through the process, including facilitating RCCA Documentation reviews and approvals Attending design reviews Input to bids and proposals for quality Essential Skills & Experience Proven ability to manage and prioritise multiple tasks and projects simultaneously while maintaining high attention to detail. Confidence in engaging with stakeholders at all levels, from the shop floor to senior management, across a variety of technical and non-technical backgrounds. Strong decision-making capability, with a willingness to take ownership and accountability for resolving issues through to completion. Excellent verbal and written communication skills, with the ability to clearly present complex information. High level of proficiency in IT systems, including Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Experience with SAP Quality module is desirable but not essential. Demonstrable experience in conducting root cause analysis and implementing effective corrective and preventive actions is essential. Familiarity with quality management systems (e.g. ISO standards) would be advantageous Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Principal Site Reliability Engineer x5 (SC Cleared) South England - hybrid working - 70,000 - 90,000 + perm benefits We are seeking experienced Principal Site Reliability Engineers (SRE) to join a high-performing engineering team delivering resilient, cloud-native platforms for UK-based customers. These roles blend senior technical leadership with hands-on delivery, covering both project-based work and the ongoing reliability, scalability, and security of critical services. You'll work closely with other senior engineers in small, collaborative teams, taking ownership of platform reliability, setting best practices, and mentoring others. The role supports critical national infrastructure, requires participation in an on-call rota, and operates within a hybrid working model across UK offices, client sites, and home. Key responsibilities Design, build, and maintain highly available, scalable, and resilient platforms, prioritising standardisation, reuse, and automation Champion GitOps-first approaches, minimising manual configuration ("ClickOps") Lead and contribute to Site Reliability Engineering practices, including error budgets, SLOs, SLIs, and incident management Work in agile delivery teams, aligning engineering outcomes to customer and service reliability goals Operate within defined on-call rotas, supporting services underpinning critical national infrastructure Provide technical leadership and mentorship, developing the capability of engineers across teams Promote and embed best practices in reliability, security, observability, and automation Contribute to the evolution of cloud-native and SRE standards, patterns, and platform strategies Skills and experience Proven leadership experience in Site Reliability Engineering or senior platform engineering roles Strong expertise in Kubernetes and OpenShift (CKA/CKS certifications beneficial) Experience designing complex multi-cloud or hybrid architectures Hands-on knowledge of service mesh technologies such as Istio Experience with enterprise-grade databases, including EDB Postgres Deep understanding of observability and monitoring stacks, such as Prometheus, Grafana, Loki, Tempo, and LogiStack Strong Infrastructure as Code experience using tools such as Helm or Kustomize Proficiency in scripting and automation, including Bash and Python CI/CD and GitOps pipeline management using tools such as ArgoCD, FluxCD, or Tekton Experience with Red Hat ACM/ACS and advanced container networking (e.g. Submariner) A strong focus on reliability, automation, and operational excellence
May 12, 2026
Full time
Principal Site Reliability Engineer x5 (SC Cleared) South England - hybrid working - 70,000 - 90,000 + perm benefits We are seeking experienced Principal Site Reliability Engineers (SRE) to join a high-performing engineering team delivering resilient, cloud-native platforms for UK-based customers. These roles blend senior technical leadership with hands-on delivery, covering both project-based work and the ongoing reliability, scalability, and security of critical services. You'll work closely with other senior engineers in small, collaborative teams, taking ownership of platform reliability, setting best practices, and mentoring others. The role supports critical national infrastructure, requires participation in an on-call rota, and operates within a hybrid working model across UK offices, client sites, and home. Key responsibilities Design, build, and maintain highly available, scalable, and resilient platforms, prioritising standardisation, reuse, and automation Champion GitOps-first approaches, minimising manual configuration ("ClickOps") Lead and contribute to Site Reliability Engineering practices, including error budgets, SLOs, SLIs, and incident management Work in agile delivery teams, aligning engineering outcomes to customer and service reliability goals Operate within defined on-call rotas, supporting services underpinning critical national infrastructure Provide technical leadership and mentorship, developing the capability of engineers across teams Promote and embed best practices in reliability, security, observability, and automation Contribute to the evolution of cloud-native and SRE standards, patterns, and platform strategies Skills and experience Proven leadership experience in Site Reliability Engineering or senior platform engineering roles Strong expertise in Kubernetes and OpenShift (CKA/CKS certifications beneficial) Experience designing complex multi-cloud or hybrid architectures Hands-on knowledge of service mesh technologies such as Istio Experience with enterprise-grade databases, including EDB Postgres Deep understanding of observability and monitoring stacks, such as Prometheus, Grafana, Loki, Tempo, and LogiStack Strong Infrastructure as Code experience using tools such as Helm or Kustomize Proficiency in scripting and automation, including Bash and Python CI/CD and GitOps pipeline management using tools such as ArgoCD, FluxCD, or Tekton Experience with Red Hat ACM/ACS and advanced container networking (e.g. Submariner) A strong focus on reliability, automation, and operational excellence
eDV Network Security Architect/Senior Network Engineer Location: West (100% onsite) Clearance: Active UK eDV (Enhanced Developed Vetting) required Sector: UK Defence/National Security Type: Contract or Perm (depending on candidate) Day Rate or Salary: Contact Me for info Role overview: We are looking for an eDV-cleared Network Security Architect/Senior Network Engineer to design, build, configure and support secure network infrastructure in a mission-critical environment. This role suits someone comfortable working hands-on across LAN/WAN, data centre networking, multi-vendor security controls, and secure site rollouts , with strong documentation capability (HLD/LLD) and confident troubleshooting. Key responsibilities: Design & implementation of secure LAN/WAN and data centre network solutions. Hands-on build/configuration of network and security devices (Routers, Switches, Firewalls). Delivery of HLD/LLD , network diagrams/topologies, and implementation/transition documentation. Secure site delivery: onsite deployments , device swap-outs, "plug-and-play" installs, and upgrade/migration support. Work across SDN/virtualised networking (eg, VMware NSX-T ) including security controls and integration. Support for DC architectures and modern fabrics (eg, EVPN-VXLAN ), plus load balancing where required. Network security operations: Firewall rule changes, access-list management, port openings, and security hardening. Monitoring/visibility and troubleshooting across enterprise environments (eg, PRTG , SolarWinds or similar). Collaboration with stakeholders, regular progress updates, and delivery of project reporting. Strong incident/problem resolution across network and system-related faults in secure environments. Contribute to security improvement initiatives (eg, controlled testing environments, IPS management). Required skills & experience (must-have): Active eDV clearance (current and transferable). Proven experience delivering secure networks in defence/government/high-security environments. Strong routing/switching background across enterprise networks: Cisco enterprise (eg, Catalyst) and/or Juniper (EX/SRX) experience. Strong Firewall/security experience in multi-vendor environments , such as: Cisco FTD , Palo Alto , Juniper SRX , Fortinet , Check Point (any combination acceptable). Solid understanding of secure access controls and enterprise authentication: 802.1X and ideally Cisco ISE . Confident producing and maintaining: HLD/LLD , topology diagrams, implementation plans, transition/migration documentation. Excellent troubleshooting skills across WAN/LAN/DC connectivity and security policy impacts. Desirable (nice-to-have): NSX-T (design/implementation/operations) and/or broader SDN exposure. Data centre technologies such as EVPN-VXLAN and modern fabric switching concepts. MPLS design/implementation and underlay routing exposure (eg, EIGRP ). Load balancing experience (eg, F5 or equivalent). Experience with crypto devices/secure communications tooling (project dependent). Agile delivery experience in infrastructure/network programmes. Why this role: High-impact work in a secure environment with meaningful, hands-on delivery. A mix of architecture, engineering, and onsite implementation (not a "paper-only" design role). Strong alignment for candidates who enjoy multi-vendor, project-based secure network delivery. If interested, please send me your most recent CV and phone number so we can speak in more detail about the role!
May 12, 2026
Contractor
eDV Network Security Architect/Senior Network Engineer Location: West (100% onsite) Clearance: Active UK eDV (Enhanced Developed Vetting) required Sector: UK Defence/National Security Type: Contract or Perm (depending on candidate) Day Rate or Salary: Contact Me for info Role overview: We are looking for an eDV-cleared Network Security Architect/Senior Network Engineer to design, build, configure and support secure network infrastructure in a mission-critical environment. This role suits someone comfortable working hands-on across LAN/WAN, data centre networking, multi-vendor security controls, and secure site rollouts , with strong documentation capability (HLD/LLD) and confident troubleshooting. Key responsibilities: Design & implementation of secure LAN/WAN and data centre network solutions. Hands-on build/configuration of network and security devices (Routers, Switches, Firewalls). Delivery of HLD/LLD , network diagrams/topologies, and implementation/transition documentation. Secure site delivery: onsite deployments , device swap-outs, "plug-and-play" installs, and upgrade/migration support. Work across SDN/virtualised networking (eg, VMware NSX-T ) including security controls and integration. Support for DC architectures and modern fabrics (eg, EVPN-VXLAN ), plus load balancing where required. Network security operations: Firewall rule changes, access-list management, port openings, and security hardening. Monitoring/visibility and troubleshooting across enterprise environments (eg, PRTG , SolarWinds or similar). Collaboration with stakeholders, regular progress updates, and delivery of project reporting. Strong incident/problem resolution across network and system-related faults in secure environments. Contribute to security improvement initiatives (eg, controlled testing environments, IPS management). Required skills & experience (must-have): Active eDV clearance (current and transferable). Proven experience delivering secure networks in defence/government/high-security environments. Strong routing/switching background across enterprise networks: Cisco enterprise (eg, Catalyst) and/or Juniper (EX/SRX) experience. Strong Firewall/security experience in multi-vendor environments , such as: Cisco FTD , Palo Alto , Juniper SRX , Fortinet , Check Point (any combination acceptable). Solid understanding of secure access controls and enterprise authentication: 802.1X and ideally Cisco ISE . Confident producing and maintaining: HLD/LLD , topology diagrams, implementation plans, transition/migration documentation. Excellent troubleshooting skills across WAN/LAN/DC connectivity and security policy impacts. Desirable (nice-to-have): NSX-T (design/implementation/operations) and/or broader SDN exposure. Data centre technologies such as EVPN-VXLAN and modern fabric switching concepts. MPLS design/implementation and underlay routing exposure (eg, EIGRP ). Load balancing experience (eg, F5 or equivalent). Experience with crypto devices/secure communications tooling (project dependent). Agile delivery experience in infrastructure/network programmes. Why this role: High-impact work in a secure environment with meaningful, hands-on delivery. A mix of architecture, engineering, and onsite implementation (not a "paper-only" design role). Strong alignment for candidates who enjoy multi-vendor, project-based secure network delivery. If interested, please send me your most recent CV and phone number so we can speak in more detail about the role!
For our customer a Financial Technlogy organisation, we are seeking a Linux Engineer with strong Apache CloudStack skills for a 12 month contract The role requires 3 days per week onsite presence in either London (Canary Wharf) or Birmingam (Central) Linux Platform Engineering Design, document, deploy, and manage Ubuntu-based Linux infrastructure (LTS releases) across physical, virtual, and private cloud environm Own the full Linux server life cycle: provisioning, configuration management, patching, hardening, and decommissioning Develop and maintain golden images, cloud-init templates, and standardised build processes for repeatable deployments Implement and maintain automation using tools such as Ansible, Terraform, and Shell/Python Scripting Translate system, software, and operational requirements into scalable, resilient Linux infrastructure designs Apache CloudStack & Virtualisation Design, deploy, and operate Apache CloudStack environments including management Servers, zones, pods, clusters, and primary/secondary storage Manage KVM hypervisors underpinning CloudStack, including host onboarding, networking (bridges, VLANs, VXLAN), and live migration Build and maintain CloudStack service offerings, templates, ISOs, and network offerings aligned with internal and customer requirements Integrate CloudStack with storage backends (NFS, Ceph, or similar) and with monitoring, backup, and identity systems Troubleshoot complex CloudStack issues across the management, hypervisor, networking, and storage layers Operations & Support Implement and maintain monitoring, backup, and disaster recovery solutions for Linux and CloudStack workloads Ensure infrastructure security compliance and implement best practices for system hardening (CIS benchmarks, AppArmor/SELinux, auditd, patch management) Troubleshoot complex technical issues related to Linux, virtualisation, and data centre environments and provide Level 3 support Plan and execute infrastructure upgrades, migrations, and capacity planning across the Linux estate Conduct data centre assessments, site visits, and infrastructure reviews Participate in on-call rotation for critical infrastructure support We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. Source Group International Ltd is acting as an Employment Business in relation to this vacancy
May 12, 2026
Contractor
For our customer a Financial Technlogy organisation, we are seeking a Linux Engineer with strong Apache CloudStack skills for a 12 month contract The role requires 3 days per week onsite presence in either London (Canary Wharf) or Birmingam (Central) Linux Platform Engineering Design, document, deploy, and manage Ubuntu-based Linux infrastructure (LTS releases) across physical, virtual, and private cloud environm Own the full Linux server life cycle: provisioning, configuration management, patching, hardening, and decommissioning Develop and maintain golden images, cloud-init templates, and standardised build processes for repeatable deployments Implement and maintain automation using tools such as Ansible, Terraform, and Shell/Python Scripting Translate system, software, and operational requirements into scalable, resilient Linux infrastructure designs Apache CloudStack & Virtualisation Design, deploy, and operate Apache CloudStack environments including management Servers, zones, pods, clusters, and primary/secondary storage Manage KVM hypervisors underpinning CloudStack, including host onboarding, networking (bridges, VLANs, VXLAN), and live migration Build and maintain CloudStack service offerings, templates, ISOs, and network offerings aligned with internal and customer requirements Integrate CloudStack with storage backends (NFS, Ceph, or similar) and with monitoring, backup, and identity systems Troubleshoot complex CloudStack issues across the management, hypervisor, networking, and storage layers Operations & Support Implement and maintain monitoring, backup, and disaster recovery solutions for Linux and CloudStack workloads Ensure infrastructure security compliance and implement best practices for system hardening (CIS benchmarks, AppArmor/SELinux, auditd, patch management) Troubleshoot complex technical issues related to Linux, virtualisation, and data centre environments and provide Level 3 support Plan and execute infrastructure upgrades, migrations, and capacity planning across the Linux estate Conduct data centre assessments, site visits, and infrastructure reviews Participate in on-call rotation for critical infrastructure support We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. Source Group International Ltd is acting as an Employment Business in relation to this vacancy
Principal Data Engineer Location: Remote Salary: Up to £95,000 Sponsorship: Not available VIQU have partnered with a nationally recognised organisation that has recently completed a full migration from on-premise infrastructure to Google Cloud Platform (GCP) and is now building a modern, domain-oriented Data Mesh. This is a critical leadership hire as they continue to scale their cloud data platform and embed engineering excellence across multiple product domains. This is not a step-up role. They will only consider candidates with proven Principal or Lead-level experience , including clear ownership of engineers, standards, and cross-domain architectural direction. The Role As Principal Data Engineer, you will be the senior technical authority across data product squads, driving strategy, architecture, and engineering best practice. Key responsibilities include: Providing visible, hands-on technical leadership across multiple domain teams Defining how projects are approached and ensuring delivery standards are upheld Designing and governing scalable pipelines using BigQuery, Dataflow, Datastream, Data Fusion, Dataproc and Cloud Composer (Airflow) Leading best practice across dbt, Terraform, Docker and CI/CD Driving Data Mesh adoption, domain ownership, and interoperable data products Setting modelling standards across raw, curated and semantic layers Embedding governance covering lineage, MDM, data quality, PII and compliance Mentoring and challenging senior engineers to maintain high standards You will work closely with Architects and Platform Engineering to ensure performance, cost control, security and scalability across the GCP estate. What They Need 10+ years in Data Engineering Clear, demonstrable experience leading engineers at Lead/Principal level Deep, hands-on GCP experience (this is essential) Strong SQL and Python expertise Experience building cloud-native data platforms end-to-end Strong background in Data Lake/Warehouse architecture Proven experience implementing CI/CD and infrastructure as code Confidence to challenge stakeholders and influence technical direction Candidates without strong, proven leadership experience in enterprise-scale environments will not be considered. Why Join? You'll be joining at a pivotal stage in the evolution of a 100% cloud-native platform. The foundations are in place, but the Data Mesh journey is still being shaped. This is a genuine opportunity to influence architecture, standards, and the long-term engineering strategy - fully remote, with executive backing and real scope for impact. Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on the VIQU website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
May 12, 2026
Full time
Principal Data Engineer Location: Remote Salary: Up to £95,000 Sponsorship: Not available VIQU have partnered with a nationally recognised organisation that has recently completed a full migration from on-premise infrastructure to Google Cloud Platform (GCP) and is now building a modern, domain-oriented Data Mesh. This is a critical leadership hire as they continue to scale their cloud data platform and embed engineering excellence across multiple product domains. This is not a step-up role. They will only consider candidates with proven Principal or Lead-level experience , including clear ownership of engineers, standards, and cross-domain architectural direction. The Role As Principal Data Engineer, you will be the senior technical authority across data product squads, driving strategy, architecture, and engineering best practice. Key responsibilities include: Providing visible, hands-on technical leadership across multiple domain teams Defining how projects are approached and ensuring delivery standards are upheld Designing and governing scalable pipelines using BigQuery, Dataflow, Datastream, Data Fusion, Dataproc and Cloud Composer (Airflow) Leading best practice across dbt, Terraform, Docker and CI/CD Driving Data Mesh adoption, domain ownership, and interoperable data products Setting modelling standards across raw, curated and semantic layers Embedding governance covering lineage, MDM, data quality, PII and compliance Mentoring and challenging senior engineers to maintain high standards You will work closely with Architects and Platform Engineering to ensure performance, cost control, security and scalability across the GCP estate. What They Need 10+ years in Data Engineering Clear, demonstrable experience leading engineers at Lead/Principal level Deep, hands-on GCP experience (this is essential) Strong SQL and Python expertise Experience building cloud-native data platforms end-to-end Strong background in Data Lake/Warehouse architecture Proven experience implementing CI/CD and infrastructure as code Confidence to challenge stakeholders and influence technical direction Candidates without strong, proven leadership experience in enterprise-scale environments will not be considered. Why Join? You'll be joining at a pivotal stage in the evolution of a 100% cloud-native platform. The foundations are in place, but the Data Mesh journey is still being shaped. This is a genuine opportunity to influence architecture, standards, and the long-term engineering strategy - fully remote, with executive backing and real scope for impact. Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on the VIQU website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply).
Automation Developer - RPA Developer - Banking A growing financial services organisation is looking for an Automation Developer/RPA Developer/Robotic Process Automation Engineer to join its Efficiency and Automation team. This is a hands-on role focused on delivering practical automation solutions that reduce manual effort, improve operational efficiency, and create capacity across the business. The team works on small, frequent, high-impact improvements, using automation to remove repetitive administrative tasks and help colleagues spend more time on value-adding work. You will be involved across the full automation life cycle, from requirements gathering and solution design through to development, testing, deployment, support and continuous improvement. The role You will be responsible for developing and maintaining automation solutions using UiPath , alongside supporting technologies such as C#, SQL, JavaScript, .NET, REST APIs and dynamic forms . Key responsibilities include: Delivering end-to-end automation projects, including requirements, design, development, testing and deployment Building and maintaining UiPath RPA solutions Developing smart forms and dynamic form solutions to capture structured data and support automation workflows Participating in code reviews, technical discussions and solution design sessions Applying best practice around security, error handling, resilience and scalability Supporting and maintaining existing automation solutions Working with REST APIs, JSON handling and authentication methods Contributing to backlog refinement, sprint planning, stand-ups and retrospectives Supporting technical backlog prioritisation to ensure timely delivery Working in an Agile environment, including pair programming and continuous improvement practices Using delivery and performance insights, including DORA-style metrics, to improve engineering outcomes Providing training and support to end users Keeping up to date with developments in RPA, automation technologies and best practice What we are looking for The ideal candidate will have experience delivering enterprise automation solutions, ideally within a financial services or regulated environment. You should have: Strong experience with UiPath Experience building dynamic forms/smart forms Good technical capability across C#, SQL, JavaScript and .NET Working knowledge of REST APIs , including JSON and authentication methods Experience delivering end-to-end process improvement or automation projects Understanding of Lean/Agile development practices Strong Scripting, integration and systems design experience Ability to build scalable, resilient and maintainable solutions Strong communication skills, with the ability to explain technical issues clearly to non-technical stakeholders Useful experience Experience in any of the following would be beneficial: RPA development in banking, financial services or another regulated industry Process automation, workflow automation or business process improvement Agile delivery teams Secure coding and automation governance Power Platform, OCR, document automation or workflow tooling CI/CD or modern engineering practices
May 12, 2026
Automation Developer - RPA Developer - Banking A growing financial services organisation is looking for an Automation Developer/RPA Developer/Robotic Process Automation Engineer to join its Efficiency and Automation team. This is a hands-on role focused on delivering practical automation solutions that reduce manual effort, improve operational efficiency, and create capacity across the business. The team works on small, frequent, high-impact improvements, using automation to remove repetitive administrative tasks and help colleagues spend more time on value-adding work. You will be involved across the full automation life cycle, from requirements gathering and solution design through to development, testing, deployment, support and continuous improvement. The role You will be responsible for developing and maintaining automation solutions using UiPath , alongside supporting technologies such as C#, SQL, JavaScript, .NET, REST APIs and dynamic forms . Key responsibilities include: Delivering end-to-end automation projects, including requirements, design, development, testing and deployment Building and maintaining UiPath RPA solutions Developing smart forms and dynamic form solutions to capture structured data and support automation workflows Participating in code reviews, technical discussions and solution design sessions Applying best practice around security, error handling, resilience and scalability Supporting and maintaining existing automation solutions Working with REST APIs, JSON handling and authentication methods Contributing to backlog refinement, sprint planning, stand-ups and retrospectives Supporting technical backlog prioritisation to ensure timely delivery Working in an Agile environment, including pair programming and continuous improvement practices Using delivery and performance insights, including DORA-style metrics, to improve engineering outcomes Providing training and support to end users Keeping up to date with developments in RPA, automation technologies and best practice What we are looking for The ideal candidate will have experience delivering enterprise automation solutions, ideally within a financial services or regulated environment. You should have: Strong experience with UiPath Experience building dynamic forms/smart forms Good technical capability across C#, SQL, JavaScript and .NET Working knowledge of REST APIs , including JSON and authentication methods Experience delivering end-to-end process improvement or automation projects Understanding of Lean/Agile development practices Strong Scripting, integration and systems design experience Ability to build scalable, resilient and maintainable solutions Strong communication skills, with the ability to explain technical issues clearly to non-technical stakeholders Useful experience Experience in any of the following would be beneficial: RPA development in banking, financial services or another regulated industry Process automation, workflow automation or business process improvement Agile delivery teams Secure coding and automation governance Power Platform, OCR, document automation or workflow tooling CI/CD or modern engineering practices
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking SC-cleared Deployment Engineers to support the Project Manager on-site as part of project, a large-scale Windows 11 laptop refresh programme. The role will involve deploying new devices, providing hands-on desk side support, and assisting end users with any post-deployment issues to ensure a smooth transition with minimal disruption. Location: HMNB Devonport - Plymouth Daily Rate: £19.85/hr PAYE, £25.75/hr UMB Contract Length: 08th June 2026 till 01st July 2026 Key Responsibilities: Deploy and configure Windows 11 laptops in line with project build standards Perform device setup, imaging, application installation, and user handover Provide on-site desk side support to end users during and after deployment Troubleshoot and resolve issues related to: Windows 11 OS User profiles and access Connectivity, peripherals, and applications Work closely with the Project Manager to meet rollout schedules and priorities. Escalate complex issues to relevant support teams where required Accurately record deployments, issues, and resolutions Ensure devices meet security, compliance, and asset management requirements Key Requirements : Proven experience in Windows laptop deployments or refresh projects Strong working knowledge of: Windows 10/11 Desk side/End User Support Device configuration and troubleshooting Experience supporting users in busy on-site environments Ability to communicate clearly with non-technical users Comfortable following structured rollout processes and procedures Additional Information: Active SC Clearance (must be current) Willingness to work on-site throughout the deployment Strong customer service and professional approach How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 12, 2026
Contractor
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking SC-cleared Deployment Engineers to support the Project Manager on-site as part of project, a large-scale Windows 11 laptop refresh programme. The role will involve deploying new devices, providing hands-on desk side support, and assisting end users with any post-deployment issues to ensure a smooth transition with minimal disruption. Location: HMNB Devonport - Plymouth Daily Rate: £19.85/hr PAYE, £25.75/hr UMB Contract Length: 08th June 2026 till 01st July 2026 Key Responsibilities: Deploy and configure Windows 11 laptops in line with project build standards Perform device setup, imaging, application installation, and user handover Provide on-site desk side support to end users during and after deployment Troubleshoot and resolve issues related to: Windows 11 OS User profiles and access Connectivity, peripherals, and applications Work closely with the Project Manager to meet rollout schedules and priorities. Escalate complex issues to relevant support teams where required Accurately record deployments, issues, and resolutions Ensure devices meet security, compliance, and asset management requirements Key Requirements : Proven experience in Windows laptop deployments or refresh projects Strong working knowledge of: Windows 10/11 Desk side/End User Support Device configuration and troubleshooting Experience supporting users in busy on-site environments Ability to communicate clearly with non-technical users Comfortable following structured rollout processes and procedures Additional Information: Active SC Clearance (must be current) Willingness to work on-site throughout the deployment Strong customer service and professional approach How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Security Operations Engineer - London - 9 month Fixed Term Contract We are currently seeking a Security Operations Engineer to join one of our most prestigious clients on a 9 month fixed term contract. This role supports the monitoring, investigation and response to security threats across the firm's systems, networks and cloud environments.This is a hands-on role suited to someone who has operated within an established security operations environment and is comfortable independently investigating alerts, determining root cause and working with technical teams to resolve incidents. The role will also support improvements to detection capability and security monitoring. Key Responsibilities: Investigate and respond to security alerts across endpoint, network and cloud environments Analyse logs and telemetry to identify indicators of compromise and potential threats Support incident investigations and coordinate remediation with internal technical teams Develop or refine detection rules and monitoring capability Support vulnerability management activities and follow up on remediation actions Assist with penetration testing coordination and remediation tracking Contribute to security monitoring improvements and automation where appropriate Support security compliance activities aligned to ISO27001 and Cyber Essentials Plus Required Skills: Experience working within a security operations or cyber defence environment Experience investigating security alerts and conducting incident analysis Experience using SIEM platforms and endpoint detection and response tools Strong understanding of networking and system behaviour (TCP/IP, DNS, HTTP/S) Ability to analyse security data across endpoint, network and cloud environments Experience working with security monitoring and threat detection tooling Scripting capability in Python, PowerShell or Bash Understanding of threat frameworks such as MITRE ATT&CK Experience with tools such as Microsoft Sentinel, Splunk, Defender, CrowdStrike, Tenable or Qualys would be beneficial. If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
May 12, 2026
Security Operations Engineer - London - 9 month Fixed Term Contract We are currently seeking a Security Operations Engineer to join one of our most prestigious clients on a 9 month fixed term contract. This role supports the monitoring, investigation and response to security threats across the firm's systems, networks and cloud environments.This is a hands-on role suited to someone who has operated within an established security operations environment and is comfortable independently investigating alerts, determining root cause and working with technical teams to resolve incidents. The role will also support improvements to detection capability and security monitoring. Key Responsibilities: Investigate and respond to security alerts across endpoint, network and cloud environments Analyse logs and telemetry to identify indicators of compromise and potential threats Support incident investigations and coordinate remediation with internal technical teams Develop or refine detection rules and monitoring capability Support vulnerability management activities and follow up on remediation actions Assist with penetration testing coordination and remediation tracking Contribute to security monitoring improvements and automation where appropriate Support security compliance activities aligned to ISO27001 and Cyber Essentials Plus Required Skills: Experience working within a security operations or cyber defence environment Experience investigating security alerts and conducting incident analysis Experience using SIEM platforms and endpoint detection and response tools Strong understanding of networking and system behaviour (TCP/IP, DNS, HTTP/S) Ability to analyse security data across endpoint, network and cloud environments Experience working with security monitoring and threat detection tooling Scripting capability in Python, PowerShell or Bash Understanding of threat frameworks such as MITRE ATT&CK Experience with tools such as Microsoft Sentinel, Splunk, Defender, CrowdStrike, Tenable or Qualys would be beneficial. If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Senior Network Engineer - 3 months - Glasgow - Outside IR35 We're seeking a Senior Network Engineer to support a fast-moving enterprise network programme in Glasgow. The focus is on Cisco-based infrastructure, SD-WAN, SASE, Zero Trust security, and IT/OT integration. You'll be stepping into a hands-on role to stabilise, improve, and support a complex hybrid network environment. Core Skills: Strong Cisco enterprise networking experience (routing, switching, security) SD-WAN implementation/support (Cisco SD-WAN preferred) SASE architecture exposure (secure access, cloud-delivered networking/security) Zero Trust networking principles (identity-based access, segmentation, ZTNA) IT/OT integration experience (segmented industrial/operational networks) Strong troubleshooting across WAN, LAN, and security layers Nice to Have: Experience with Cisco Systems SD-WAN/security stack Tools like Zscaler, Prisma Access, or Cisco Umbrella Industrial networking/OT protocols (SCADA, IEC 62443 awareness) Cloud networking (AWS/Azure) Network automation (Python/Ansible/API-driven config) What You'll Be Doing: Assess and stabilise existing Cisco network & SD-WAN estate Support or accelerate SASE/Zero Trust rollout Improve IT/OT network segmentation and security posture Resolve high-priority network and connectivity issues Provide clear documentation and operational improvements Work closely with infrastructure and security teams on delivery Contract Details: Duration: 3 months Day Rate: £400 Per Day - £500 Per Day (Outside IR35) Location: Glasgow/Remote Start Date: ASAP Senior Network Engineer - 3 months - Glasgow - Outside IR35
May 12, 2026
Contractor
Senior Network Engineer - 3 months - Glasgow - Outside IR35 We're seeking a Senior Network Engineer to support a fast-moving enterprise network programme in Glasgow. The focus is on Cisco-based infrastructure, SD-WAN, SASE, Zero Trust security, and IT/OT integration. You'll be stepping into a hands-on role to stabilise, improve, and support a complex hybrid network environment. Core Skills: Strong Cisco enterprise networking experience (routing, switching, security) SD-WAN implementation/support (Cisco SD-WAN preferred) SASE architecture exposure (secure access, cloud-delivered networking/security) Zero Trust networking principles (identity-based access, segmentation, ZTNA) IT/OT integration experience (segmented industrial/operational networks) Strong troubleshooting across WAN, LAN, and security layers Nice to Have: Experience with Cisco Systems SD-WAN/security stack Tools like Zscaler, Prisma Access, or Cisco Umbrella Industrial networking/OT protocols (SCADA, IEC 62443 awareness) Cloud networking (AWS/Azure) Network automation (Python/Ansible/API-driven config) What You'll Be Doing: Assess and stabilise existing Cisco network & SD-WAN estate Support or accelerate SASE/Zero Trust rollout Improve IT/OT network segmentation and security posture Resolve high-priority network and connectivity issues Provide clear documentation and operational improvements Work closely with infrastructure and security teams on delivery Contract Details: Duration: 3 months Day Rate: £400 Per Day - £500 Per Day (Outside IR35) Location: Glasgow/Remote Start Date: ASAP Senior Network Engineer - 3 months - Glasgow - Outside IR35
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
May 12, 2026
Full time
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
Head of System Operations Location: Hereford (5 days on-site) Function: Defence Reports to: Head of Engineering - MUST HOLD ACTIVE SC CLEARANCE TO BE CONSIDERED About Us We are a specialist technology organisation trusted to build, secure, and maintain highly resilient communications infrastructure for some of the UK's most critical services, spanning Government, Defence, Healthcare, Enterprise, and Data Centre environments. Our culture is defined by four core values: Security that sets us apart, Experience and empathy over ego, Teamwork at all times, and Trust built on always delivering. The Role We are looking for a Head of System Operations to take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department Set clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services transitioning from Engineering into live support Drive problem management and root cause reduction across the estate Own capacity planning across people, platforms, and service demand Oversee asset life cycle management and service sustainability Lead and provide direction during major incidents and critical service events Act as the senior operational escalation point for the Operations team Report operational performance, service risks, and improvement priorities to senior leadership Ensure all operational activity aligns with security, compliance, and regulatory requirements Skills & Experience Required Strong experience leading IT Operations, Infrastructure, or Service Delivery functions Proven track record managing technical teams and building operational capability Solid understanding of networking, Firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong organisational and prioritisation skills in fast-paced environments Tools & Methodologies Strong working knowledge of ITIL-based service management Experience with ITSM and ticketing platforms Familiarity with monitoring, alerting, and reporting tooling Proficiency in Microsoft 365 Education & Qualifications Degree level or equivalent desirable but not essential ITIL Practitioner or equivalent experience strongly desirable Leadership or management training desirable Relevant technical certifications beneficial
May 12, 2026
Full time
Head of System Operations Location: Hereford (5 days on-site) Function: Defence Reports to: Head of Engineering - MUST HOLD ACTIVE SC CLEARANCE TO BE CONSIDERED About Us We are a specialist technology organisation trusted to build, secure, and maintain highly resilient communications infrastructure for some of the UK's most critical services, spanning Government, Defence, Healthcare, Enterprise, and Data Centre environments. Our culture is defined by four core values: Security that sets us apart, Experience and empathy over ego, Teamwork at all times, and Trust built on always delivering. The Role We are looking for a Head of System Operations to take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department Set clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services transitioning from Engineering into live support Drive problem management and root cause reduction across the estate Own capacity planning across people, platforms, and service demand Oversee asset life cycle management and service sustainability Lead and provide direction during major incidents and critical service events Act as the senior operational escalation point for the Operations team Report operational performance, service risks, and improvement priorities to senior leadership Ensure all operational activity aligns with security, compliance, and regulatory requirements Skills & Experience Required Strong experience leading IT Operations, Infrastructure, or Service Delivery functions Proven track record managing technical teams and building operational capability Solid understanding of networking, Firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong organisational and prioritisation skills in fast-paced environments Tools & Methodologies Strong working knowledge of ITIL-based service management Experience with ITSM and ticketing platforms Familiarity with monitoring, alerting, and reporting tooling Proficiency in Microsoft 365 Education & Qualifications Degree level or equivalent desirable but not essential ITIL Practitioner or equivalent experience strongly desirable Leadership or management training desirable Relevant technical certifications beneficial
SC Cleared Service Designer - Contract Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within a central government environment. This is a high-impact role on a policy-backed programme where service design plays a critical role in shaping end-to-end user journeys, operating models and service outcomes. Key Requirements Active Security Clearance (SC) - must be current and transferable Strong experience working to GDS standards and the Government Service Standard Demonstrable service design delivery across Discovery, Alpha and Beta phases Proven ability to design end-to-end services , including journeys and service blueprints Confident engaging with senior stakeholders , service owners and multidisciplinary teams Able to balance user needs, policy intent and operational constraints Responsibilities Lead and deliver service design activities across complex digital programmes Map as-is and to-be journeys , identifying risks, dependencies and opportunities Collaborate closely with user researchers, interaction designers, content designers, product managers and engineers Facilitate workshops, co-design sessions and stakeholder alignment activities Ensure service design outputs support GDS service assessments Champion user-centred, evidence-led decision making across the programme Working Pattern 3 days per week on-site in London Remaining days remote, offering a balanced and flexible working model If you're an SC-cleared Service Designer with strong GDS and central government experience and are looking for a London-based contract with real service impact, we'd like to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
May 12, 2026
Contractor
SC Cleared Service Designer - Contract Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within a central government environment. This is a high-impact role on a policy-backed programme where service design plays a critical role in shaping end-to-end user journeys, operating models and service outcomes. Key Requirements Active Security Clearance (SC) - must be current and transferable Strong experience working to GDS standards and the Government Service Standard Demonstrable service design delivery across Discovery, Alpha and Beta phases Proven ability to design end-to-end services , including journeys and service blueprints Confident engaging with senior stakeholders , service owners and multidisciplinary teams Able to balance user needs, policy intent and operational constraints Responsibilities Lead and deliver service design activities across complex digital programmes Map as-is and to-be journeys , identifying risks, dependencies and opportunities Collaborate closely with user researchers, interaction designers, content designers, product managers and engineers Facilitate workshops, co-design sessions and stakeholder alignment activities Ensure service design outputs support GDS service assessments Champion user-centred, evidence-led decision making across the programme Working Pattern 3 days per week on-site in London Remaining days remote, offering a balanced and flexible working model If you're an SC-cleared Service Designer with strong GDS and central government experience and are looking for a London-based contract with real service impact, we'd like to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job Title: Principal Thermal Mechanical Engineer Location: Cowes, Portsmouth Broad Oak, Great Baddow, 3 days a week onsite We offer a range of flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £77,100 (dependent on skills and experience) Part time & accruing hours available' Please let us know if you would like to discuss these options. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role description: The Principal Thermal Mechanical Engineer leads mechanical engineering for new radar technologies, providing expert thermal mechanical guidance across design, build, integration and test. As a subject matter expert in thermal systems and related disciplines, they may also act as Mechanical Design Authority for future radar products. Core Duties: Provide direction and technical expertise to a small team of mechanical/CAD engineers developing new radar products, while organising and overseeing associated project work packages. Effectively liaise with the project engineering manager , the project manager and the project technical authority in pursuance of the project aims Review and coach the mechanical engineering team while providing strong technical leadership and effective stakeholder management . Subject matter expert in the area of Thermal Mechanical Engineering discipline. Being a strong influencer in the Mechanical Engineering community, embracing change and continuous improvement throughout the organisation and Implement design changes. Updating and complying with company standards, processes and guidelines. Provide input into engineering estimates Proficient in the use of SAP PDM tool for maintaining and updating design data Essential Skills: You'll have a degree or equivalent experience, likely in a technology, engineering, science or IT related discipline. You'll have experience and knowledge of designing and implementing thermal management systems. You'll have experience and knowledge of the design, build, test and use of composite structural materials. You'll have familiarity with modelling and simulation tools for analysing structural behaviour under static and dynamic load, shock and vibration. You'll have familiarity with the content, applicability and use of relevant standards. You'll have experience and knowledge of engineering lifecycles, from requirements capture through to in service support. You'll hold CEng status, be working towards it, or have relevant equivalent experience. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Future Radar Team: Join us in shaping the Future of Radar Technology. Building on our heritage of cutting edge, world leading radar products, we are rapidly evolving our portfolio to enhance existing capabilities while pioneering brand new systems designed to counter emerging and future threats across the battlespace. Through close collaboration with our customers and sustained investment in exceptional talent, we are committed to remaining at the forefront of defence innovation and defining the next generation of radar solutions for Future Air Dominance Our workplace in Cowes is an easily accessible commute from Southampton with a regular foot passenger ferry and BAE shuttle service from the ferry terminal to site. As the world has evolved, so has the way we work. Our working approach will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 26th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 12, 2026
Full time
Job Title: Principal Thermal Mechanical Engineer Location: Cowes, Portsmouth Broad Oak, Great Baddow, 3 days a week onsite We offer a range of flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Up to £77,100 (dependent on skills and experience) Part time & accruing hours available' Please let us know if you would like to discuss these options. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Role description: The Principal Thermal Mechanical Engineer leads mechanical engineering for new radar technologies, providing expert thermal mechanical guidance across design, build, integration and test. As a subject matter expert in thermal systems and related disciplines, they may also act as Mechanical Design Authority for future radar products. Core Duties: Provide direction and technical expertise to a small team of mechanical/CAD engineers developing new radar products, while organising and overseeing associated project work packages. Effectively liaise with the project engineering manager , the project manager and the project technical authority in pursuance of the project aims Review and coach the mechanical engineering team while providing strong technical leadership and effective stakeholder management . Subject matter expert in the area of Thermal Mechanical Engineering discipline. Being a strong influencer in the Mechanical Engineering community, embracing change and continuous improvement throughout the organisation and Implement design changes. Updating and complying with company standards, processes and guidelines. Provide input into engineering estimates Proficient in the use of SAP PDM tool for maintaining and updating design data Essential Skills: You'll have a degree or equivalent experience, likely in a technology, engineering, science or IT related discipline. You'll have experience and knowledge of designing and implementing thermal management systems. You'll have experience and knowledge of the design, build, test and use of composite structural materials. You'll have familiarity with modelling and simulation tools for analysing structural behaviour under static and dynamic load, shock and vibration. You'll have familiarity with the content, applicability and use of relevant standards. You'll have experience and knowledge of engineering lifecycles, from requirements capture through to in service support. You'll hold CEng status, be working towards it, or have relevant equivalent experience. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Future Radar Team: Join us in shaping the Future of Radar Technology. Building on our heritage of cutting edge, world leading radar products, we are rapidly evolving our portfolio to enhance existing capabilities while pioneering brand new systems designed to counter emerging and future threats across the battlespace. Through close collaboration with our customers and sustained investment in exceptional talent, we are committed to remaining at the forefront of defence innovation and defining the next generation of radar solutions for Future Air Dominance Our workplace in Cowes is an easily accessible commute from Southampton with a regular foot passenger ferry and BAE shuttle service from the ferry terminal to site. As the world has evolved, so has the way we work. Our working approach will enable you to have flexibility with your working hours, depending on your role and location. This could include accruing hours as well as flexibility around start and finish times, ensuring you can balance life at work, on site and life at home. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 26th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
System Administrator - Software Development Lab Location: Nailsea, UK Contract duration: 12 months Job Summary: As a System Administrator - Software Development Lab, you will be responsible for ensuring the reliability, security, and performance of the engineering lab environments that support software development, testing, and validation activities . You will manage virtualization platforms, Windows domain services, air gapped networks, backup systems, and specialized lab infrastructure. Working closely with engineering teams, you will maintain a stable, secure, and efficient technical environment that enables high quality software delivery. Key Responsibilities: • Maintain and administer the software development lab infrastructure, including physical servers, virtual machines, networking equipment, and storage systems. • Manage virtualization platforms (e.g., VMware, Hyper V, or similar), including provisioning, monitoring, optimization, and troubleshooting. • Administer Windows Server-based domains, including Active Directory, Group Policy, DNS, DHCP, and user/workstation management. • Operate and maintain air gapped systems, ensuring strict separation, security controls, data transfer procedures, and compliance with internal policies. • Implement and manage reliable backup and recovery solutions, ensuring data integrity, scheduling, monitoring, and routine testing of recovery processes. • Oversee patching, updates, and system-hardening to maintain secure and compliant environments. • Support engineers in provisioning lab resources, resolving system issues, and ensuring tools and platforms operate smoothly. • Monitor system performance, storage utilization, and resource availability, recommending improvements as needed. • Maintain accurate documentation of lab configurations, procedures, network diagrams, and system inventories. • Ensure lab environments comply with company IT and security standards, including access control, auditing, and configuration management. • Contribute to continuous improvement initiatives to enhance lab efficiency, scalability, and reliability. Fuel Your Passion - To Be Successful in This Role You Will: • Have a Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. • Have experience managing virtualization platforms and Windows domain environments. • Be knowledgeable in backup technologies, system recovery practices, and network security principles. • Be comfortable working with isolated or air gapped networks and understand secure data transfer procedures. • Demonstrate strong troubleshooting skills and the ability to diagnose and resolve complex system issues. • Be detail-oriented, organized, and capable of maintaining accurate technical documentation.
May 12, 2026
Contractor
System Administrator - Software Development Lab Location: Nailsea, UK Contract duration: 12 months Job Summary: As a System Administrator - Software Development Lab, you will be responsible for ensuring the reliability, security, and performance of the engineering lab environments that support software development, testing, and validation activities . You will manage virtualization platforms, Windows domain services, air gapped networks, backup systems, and specialized lab infrastructure. Working closely with engineering teams, you will maintain a stable, secure, and efficient technical environment that enables high quality software delivery. Key Responsibilities: • Maintain and administer the software development lab infrastructure, including physical servers, virtual machines, networking equipment, and storage systems. • Manage virtualization platforms (e.g., VMware, Hyper V, or similar), including provisioning, monitoring, optimization, and troubleshooting. • Administer Windows Server-based domains, including Active Directory, Group Policy, DNS, DHCP, and user/workstation management. • Operate and maintain air gapped systems, ensuring strict separation, security controls, data transfer procedures, and compliance with internal policies. • Implement and manage reliable backup and recovery solutions, ensuring data integrity, scheduling, monitoring, and routine testing of recovery processes. • Oversee patching, updates, and system-hardening to maintain secure and compliant environments. • Support engineers in provisioning lab resources, resolving system issues, and ensuring tools and platforms operate smoothly. • Monitor system performance, storage utilization, and resource availability, recommending improvements as needed. • Maintain accurate documentation of lab configurations, procedures, network diagrams, and system inventories. • Ensure lab environments comply with company IT and security standards, including access control, auditing, and configuration management. • Contribute to continuous improvement initiatives to enhance lab efficiency, scalability, and reliability. Fuel Your Passion - To Be Successful in This Role You Will: • Have a Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. • Have experience managing virtualization platforms and Windows domain environments. • Be knowledgeable in backup technologies, system recovery practices, and network security principles. • Be comfortable working with isolated or air gapped networks and understand secure data transfer procedures. • Demonstrate strong troubleshooting skills and the ability to diagnose and resolve complex system issues. • Be detail-oriented, organized, and capable of maintaining accurate technical documentation.
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
May 12, 2026
Full time
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you'll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You'll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies. Working closely with colleagues across London and our Head Office in Cossington, you'll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience. What You'll Do Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience Support and enhance endpoint security, system performance, and compliance standards Contribute to IT projects such as system upgrades, migrations, and SaaS integrations Identify and deliver improvements through automation and AI, including building or supporting workflows using tools such as N8N What You'll Bring Extensive experience as an IT Systems Engineer who is confident engaging with and supporting stakeholders at all levels, including senior leadership Experience in automation and emerging technologies, including AI and workflow tools such as N8N Experience working with Microsoft 365 and Entra ID/Azure AD environments Confidence supporting both Windows and macOS devices in a business setting Understanding of networking fundamentals (e.g. DNS, DHCP, VPNs, Wi-Fi) A thoughtful and proactive approach to troubleshooting and problem solving Experience using scripting (e.g. PowerShell) to automate tasks and improve efficiency Familiarity with device management, asset tracking, and service desk tools (e.g. Jira) Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture and personal growth fund
May 12, 2026
Full time
Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you'll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You'll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies. Working closely with colleagues across London and our Head Office in Cossington, you'll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience. What You'll Do Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience Support and enhance endpoint security, system performance, and compliance standards Contribute to IT projects such as system upgrades, migrations, and SaaS integrations Identify and deliver improvements through automation and AI, including building or supporting workflows using tools such as N8N What You'll Bring Extensive experience as an IT Systems Engineer who is confident engaging with and supporting stakeholders at all levels, including senior leadership Experience in automation and emerging technologies, including AI and workflow tools such as N8N Experience working with Microsoft 365 and Entra ID/Azure AD environments Confidence supporting both Windows and macOS devices in a business setting Understanding of networking fundamentals (e.g. DNS, DHCP, VPNs, Wi-Fi) A thoughtful and proactive approach to troubleshooting and problem solving Experience using scripting (e.g. PowerShell) to automate tasks and improve efficiency Familiarity with device management, asset tracking, and service desk tools (e.g. Jira) Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture and personal growth fund
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role We are hiring a AI Engineering Product Manager for our Multi-Tech Agentic Engineering team to lead the technical direction, engineering discipline and delivery velocity of IAG's next generation of agentic AI products. This is a hands-on senior technical leadership role. You must have real experience leading teams that build production-grade AI agents, not just theoretical experiments or hackathon projects. You will be the technical authority across agent frameworks, orchestration patterns, memory design and guardrails. You will report to the Group Head of Technology and work within the product oversight of the Group Head of Cognitive Automation. You will shape how we build, scale and operate a multi-vendor agent ecosystem across OpenAI, Anthropic, Microsoft Azure, LangGraph, AutoGen and other emerging frameworks. You will also lead in a matrix environment, working across multiple airlines, central teams, external partners and offshore/nearshore engineering units. You must be comfortable directing both internal engineering teams and partner-led delivery teams, maintaining consistent quality and velocity across all. Your responsibilities What You Will Lead Technical Ownership Set the technical strategy for IAG's agentic architecture, including orchestration patterns, tool integration, memory, evaluation and runtime governance. Create and drive adoption of reusable agent components that accelerate delivery across all operating companies. Make sound architecture decisions on model selection, GraphRAG, RAG optimisation, LangGraph patterns and model cost modelling. Agentic Engineering Leadership Lead and mentor a small multi-disciplinary technical team building enterprise-grade AI agents integrated with complex airline systems, working across London and Barcelona Drive a culture of excellence by developing talent, managing performance rigorously and shaping a team that delivers at elite level Provide engineering leadership across internal teams and external technology partners, ensuring consistency of standards and delivery quality. Establish technical best practices for OpenAI, Anthropic, Azure OpenAI, LangGraph, AutoGen and other agent frameworks. Implement strong engineering discipline, including observability, safety, automated evaluation, behavioural testing and continuous improvement. Matrix and Partner Leadership Operate effectively in a matrix environment spanning Group, OpCos, cloud, data and security teams. Coordinate and influence multiple delivery streams to ensure alignment, technical coherence and consistent engineering standards. Manage and guide external partners, ensuring work meets IAG's quality, cost and velocity expectations. Platform and Architecture Leadership Shape the Group's lightweight GenAI abstraction layer, enabling fast, predictable and secure route-to-live. Own agile technical governance with auditable decisions, clear architecture documentation and rapid escalation of risks. Maintain a sharp external radar on AI evolution and benchmark vendor capabilities, reliability and cost. Product and Delivery Impact Work with product leads to ensure technical designs deliver genuine, measurable EBIT impact. Identify quick-start approaches that left-shift value during discovery. Build a developer experience that encourages rapid adoption of AI components across the Group. Stakeholder Influence Build strong relationships across all airlines and influence at CDIO-1 level. Represent the AI engineering strategy to the Group CTO, CDAO, CISO and cloud/data platform leaders. Support Group-wide AI upskilling through contributions to the AI Academy curriculum. Your skills, experience and qualifications Qualifications, Experience and Qualities 15+ years of engineering leadership with proven experience delivering complex software systems at scale. Direct experience architecting and delivering production AI agents with measurable business impact. Deep technical command of the OpenAI ecosystem, including model orchestration, tool calling, evaluation and runtime optimisation. Strong experience with Anthropic, Azure OpenAI and at least one other agent framework such as LangGraph or AutoGen. Proven ability to lead both internal engineering teams and external partner teams to consistent, high-quality outcomes. Strong track record operating in a matrix environment, influencing without direct authority and aligning diverse stakeholders. Demonstrated ability to integrate LLM-based agents with enterprise systems, APIs, RPA, orchestration platforms and internal tools. Strong grounding in DevSecOps, cloud-native architecture, observability and CI/CD. Ability to translate complex technical considerations into simple, concise narratives for senior executives. Evidence of succeeding in fast-paced, ambiguous, high-stakes environments. Ability to travel internally (within Europe) on a weekly basis, where required, to work with the team and stakeholders. Nice-to-haves Airline or travel industry experience. Experience building reusable platform components adopted across multiple business units. Experience with model hosting, fine-tuning, distillation or model evaluation frameworks. Experience with globally distributed teams and multi-vendor delivery ecosystems. You are likely a great fit if you Thrive at the intersection of architecture, engineering craft and delivery. Cut through fog quickly and favour practical, high-value solutions. Stay ahead of AI evolution and separate hype from substance instantly. Inspire and challenge senior engineers while maintaining strong engineering discipline. Communicate with clarity, confidence and zero waffle. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
May 12, 2026
Full time
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role We are hiring a AI Engineering Product Manager for our Multi-Tech Agentic Engineering team to lead the technical direction, engineering discipline and delivery velocity of IAG's next generation of agentic AI products. This is a hands-on senior technical leadership role. You must have real experience leading teams that build production-grade AI agents, not just theoretical experiments or hackathon projects. You will be the technical authority across agent frameworks, orchestration patterns, memory design and guardrails. You will report to the Group Head of Technology and work within the product oversight of the Group Head of Cognitive Automation. You will shape how we build, scale and operate a multi-vendor agent ecosystem across OpenAI, Anthropic, Microsoft Azure, LangGraph, AutoGen and other emerging frameworks. You will also lead in a matrix environment, working across multiple airlines, central teams, external partners and offshore/nearshore engineering units. You must be comfortable directing both internal engineering teams and partner-led delivery teams, maintaining consistent quality and velocity across all. Your responsibilities What You Will Lead Technical Ownership Set the technical strategy for IAG's agentic architecture, including orchestration patterns, tool integration, memory, evaluation and runtime governance. Create and drive adoption of reusable agent components that accelerate delivery across all operating companies. Make sound architecture decisions on model selection, GraphRAG, RAG optimisation, LangGraph patterns and model cost modelling. Agentic Engineering Leadership Lead and mentor a small multi-disciplinary technical team building enterprise-grade AI agents integrated with complex airline systems, working across London and Barcelona Drive a culture of excellence by developing talent, managing performance rigorously and shaping a team that delivers at elite level Provide engineering leadership across internal teams and external technology partners, ensuring consistency of standards and delivery quality. Establish technical best practices for OpenAI, Anthropic, Azure OpenAI, LangGraph, AutoGen and other agent frameworks. Implement strong engineering discipline, including observability, safety, automated evaluation, behavioural testing and continuous improvement. Matrix and Partner Leadership Operate effectively in a matrix environment spanning Group, OpCos, cloud, data and security teams. Coordinate and influence multiple delivery streams to ensure alignment, technical coherence and consistent engineering standards. Manage and guide external partners, ensuring work meets IAG's quality, cost and velocity expectations. Platform and Architecture Leadership Shape the Group's lightweight GenAI abstraction layer, enabling fast, predictable and secure route-to-live. Own agile technical governance with auditable decisions, clear architecture documentation and rapid escalation of risks. Maintain a sharp external radar on AI evolution and benchmark vendor capabilities, reliability and cost. Product and Delivery Impact Work with product leads to ensure technical designs deliver genuine, measurable EBIT impact. Identify quick-start approaches that left-shift value during discovery. Build a developer experience that encourages rapid adoption of AI components across the Group. Stakeholder Influence Build strong relationships across all airlines and influence at CDIO-1 level. Represent the AI engineering strategy to the Group CTO, CDAO, CISO and cloud/data platform leaders. Support Group-wide AI upskilling through contributions to the AI Academy curriculum. Your skills, experience and qualifications Qualifications, Experience and Qualities 15+ years of engineering leadership with proven experience delivering complex software systems at scale. Direct experience architecting and delivering production AI agents with measurable business impact. Deep technical command of the OpenAI ecosystem, including model orchestration, tool calling, evaluation and runtime optimisation. Strong experience with Anthropic, Azure OpenAI and at least one other agent framework such as LangGraph or AutoGen. Proven ability to lead both internal engineering teams and external partner teams to consistent, high-quality outcomes. Strong track record operating in a matrix environment, influencing without direct authority and aligning diverse stakeholders. Demonstrated ability to integrate LLM-based agents with enterprise systems, APIs, RPA, orchestration platforms and internal tools. Strong grounding in DevSecOps, cloud-native architecture, observability and CI/CD. Ability to translate complex technical considerations into simple, concise narratives for senior executives. Evidence of succeeding in fast-paced, ambiguous, high-stakes environments. Ability to travel internally (within Europe) on a weekly basis, where required, to work with the team and stakeholders. Nice-to-haves Airline or travel industry experience. Experience building reusable platform components adopted across multiple business units. Experience with model hosting, fine-tuning, distillation or model evaluation frameworks. Experience with globally distributed teams and multi-vendor delivery ecosystems. You are likely a great fit if you Thrive at the intersection of architecture, engineering craft and delivery. Cut through fog quickly and favour practical, high-value solutions. Stay ahead of AI evolution and separate hype from substance instantly. Inspire and challenge senior engineers while maintaining strong engineering discipline. Communicate with clarity, confidence and zero waffle. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Senior Quantity Surveyor (MEP) Derby Perm Summary We have an fantastic opportunity for a Senior Quantity Surveyor to join our team based out of our Derby site office to work on an exciting framework in the area. In this role you will implement best commercial practices to maintain and maximise the profitability and financial performance as part of a wider Commercial team that we are building. We are looking for someone with experience within the MEP contracting world and can hit the ground running. This role may need to manage a small team, so leadership experience would also be desired. Some of the key deliverables in this role will include: Helping to set up the projects and framework from an early stage, reporting into a Commercial Manager. Where relevant, manage and coach any Quantity Surveyors or Assistant Quantity Surveyors Review and interpret contract terms and conditions, identifying and mitigating risks and enhancing opportunities Ensure compliance with all aspects of the contract, liaise with the project teams on project status Identify, qualify and management the agreement process of any changes to NG Bailey's contractual obligations Take responsibility for the cash flow forecasting, submission and receipt of payments Monitor and forecast costs and revenue through project lifecycle Assist with procurement and management of subcontractors Provide accurate reporting of costs, projections, contingency, liabilities, sales and margins Develop and maintain positive long-term relationships with all stakeholders, ensuring customer satisfaction Working alongside the project team and Commercial manager, negotiate the settlement of the final account and facilitate sign off Ensure all necessary records and reports are generated and maintained Assist in any dispute resolution process. What we're looking for : Someone who can be security cleared Experience of responsibility for the commercial aspects of medium to large MEP projects Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
May 12, 2026
Full time
Senior Quantity Surveyor (MEP) Derby Perm Summary We have an fantastic opportunity for a Senior Quantity Surveyor to join our team based out of our Derby site office to work on an exciting framework in the area. In this role you will implement best commercial practices to maintain and maximise the profitability and financial performance as part of a wider Commercial team that we are building. We are looking for someone with experience within the MEP contracting world and can hit the ground running. This role may need to manage a small team, so leadership experience would also be desired. Some of the key deliverables in this role will include: Helping to set up the projects and framework from an early stage, reporting into a Commercial Manager. Where relevant, manage and coach any Quantity Surveyors or Assistant Quantity Surveyors Review and interpret contract terms and conditions, identifying and mitigating risks and enhancing opportunities Ensure compliance with all aspects of the contract, liaise with the project teams on project status Identify, qualify and management the agreement process of any changes to NG Bailey's contractual obligations Take responsibility for the cash flow forecasting, submission and receipt of payments Monitor and forecast costs and revenue through project lifecycle Assist with procurement and management of subcontractors Provide accurate reporting of costs, projections, contingency, liabilities, sales and margins Develop and maintain positive long-term relationships with all stakeholders, ensuring customer satisfaction Working alongside the project team and Commercial manager, negotiate the settlement of the final account and facilitate sign off Ensure all necessary records and reports are generated and maintained Assist in any dispute resolution process. What we're looking for : Someone who can be security cleared Experience of responsibility for the commercial aspects of medium to large MEP projects Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
