SC Cleared Service Designer - Contract

Rate: Up to £500 per day (Inside IR35)
Location: London (3 days per week on-site)
Contract: Initial contract with strong extension potential

We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within a central government environment. This is a high-impact role on a policy-backed programme where service design plays a critical role in shaping end-to-end user journeys, operating models and service outcomes.

• Active Security Clearance (SC) - must be current and transferable
• Strong experience working to GDS standards and the Government Service Standard
• Demonstrable service design delivery across Discovery, Alpha and Beta phases
• Proven ability to design end-to-end services, including journeys and service blueprints
• Confident engaging with senior stakeholders, service owners and multidisciplinary teams
• Able to balance user needs, policy intent and operational constraints

• Lead and deliver service design activities across complex digital programmes
• Map as-is and to-be journeys, identifying risks, dependencies and opportunities
• Collaborate closely with user researchers, interaction designers, content designers, product managers and engineers
• Facilitate workshops, co-design sessions and stakeholder alignment activities
• Ensure service design outputs support GDS service assessments
• Champion user-centred, evidence-led decision making across the programme

• 3 days per week on-site in London
• Remaining days remote, offering a balanced and flexible working model

If you're an SC-cleared Service Designer with strong GDS and central government experience and are looking for a London-based contract with real service impact, we'd like to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.