This role involves leading the end-to-end delivery of diverse residential and commercial developments while ensuring strict Health & Safety and regulatory compliance across a multi-site portfolio. You will act as the primary technical authority, managing everything from contractor relationships and tendering to daily site inspections and strategic reporting to the Director. Client Details Our client is a prominent independent property investment and development firm based in the South East. With a reputation for delivering high-quality commercial and residential spaces, they manage the entire lifecycle of their assets-from initial acquisition and large-scale development to long-term portfolio management. Description Act as the primary point of contact across all live construction projects, ensuring successful delivery from inception through to completion. Work closely with contractors to ensure adherence to building regulations, health & safety standards, and agreed timelines. Conduct regular site visits across multiple locations, monitoring progress and reporting updates to senior stakeholders. Organise and lead site meetings and progress reviews with contractors, consultants, and internal teams. Assist in sourcing materials, obtaining costings, and liaising with suppliers to support efficient procurement processes. Prepare and issue construction tender documentation, supporting the selection and appointment of contractors. Work alongside internal finance teams to verify invoices, track payments, and ensure financial accuracy across projects. Collaborate with property management teams to coordinate and deliver larger-scale maintenance and refurbishment works across the existing portfolio. Profile To be successful in this role, you will be an experienced Project Manager with a strong background in property or construction, ideally operating at a senior level. You will demonstrate experience managing multiple concurrent projects across different sites, with a proactive and hands-on approach. A strong understanding of health & safety regulations and building compliance is essential, alongside the ability to manage contractors and drive performance on-site. Experience in internal property management environments and delivering refurbishment or development projects will be highly advantageous. Relevant qualifications in construction, project management, or health & safety (e.g. IOSH Managing Safely or equivalent) are desirable. Job Offer A competitive salary package reflective of experience. The opportunity to play a key role within a growing property business, delivering a diverse range of projects. A dynamic working environment with exposure to both development and asset management activities.
Apr 19, 2026
Full time
This role involves leading the end-to-end delivery of diverse residential and commercial developments while ensuring strict Health & Safety and regulatory compliance across a multi-site portfolio. You will act as the primary technical authority, managing everything from contractor relationships and tendering to daily site inspections and strategic reporting to the Director. Client Details Our client is a prominent independent property investment and development firm based in the South East. With a reputation for delivering high-quality commercial and residential spaces, they manage the entire lifecycle of their assets-from initial acquisition and large-scale development to long-term portfolio management. Description Act as the primary point of contact across all live construction projects, ensuring successful delivery from inception through to completion. Work closely with contractors to ensure adherence to building regulations, health & safety standards, and agreed timelines. Conduct regular site visits across multiple locations, monitoring progress and reporting updates to senior stakeholders. Organise and lead site meetings and progress reviews with contractors, consultants, and internal teams. Assist in sourcing materials, obtaining costings, and liaising with suppliers to support efficient procurement processes. Prepare and issue construction tender documentation, supporting the selection and appointment of contractors. Work alongside internal finance teams to verify invoices, track payments, and ensure financial accuracy across projects. Collaborate with property management teams to coordinate and deliver larger-scale maintenance and refurbishment works across the existing portfolio. Profile To be successful in this role, you will be an experienced Project Manager with a strong background in property or construction, ideally operating at a senior level. You will demonstrate experience managing multiple concurrent projects across different sites, with a proactive and hands-on approach. A strong understanding of health & safety regulations and building compliance is essential, alongside the ability to manage contractors and drive performance on-site. Experience in internal property management environments and delivering refurbishment or development projects will be highly advantageous. Relevant qualifications in construction, project management, or health & safety (e.g. IOSH Managing Safely or equivalent) are desirable. Job Offer A competitive salary package reflective of experience. The opportunity to play a key role within a growing property business, delivering a diverse range of projects. A dynamic working environment with exposure to both development and asset management activities.
Graduate Transport Planner Oxfordshire Hybrid Working Available Full-Time Permanent The Opportunity An established and growing transport planning consultancy is looking to appoint a Graduate Transport Planner to join its Oxfordshire-based team. This independent consultancy provides specialist transport planning and infrastructure advice across the UK, supporting developments from early feasibility through to delivery. With a strong reputation in the development sector, the business works on a diverse range of projects including residential, commercial, education and mixed-use schemes. This is an excellent opportunity for a graduate to begin their career in a supportive, technically strong environment, gaining hands-on experience across a wide variety of projects. The Role As a Graduate Transport Planner, you will support senior team members in delivering transport planning solutions for development projects. Key responsibilities include: Assisting in the preparation of Transport Assessments, Transport Statements and Travel Plans Undertaking data analysis, including traffic counts and junction modelling inputs Supporting site appraisals and feasibility studies Preparing technical reports and drawings Liaising with clients, local authorities and project teams Contributing to project delivery across multiple sectors You will gain exposure to the full lifecycle of transport planning projects, with structured support and mentoring. About You Degree in Transport Planning, Civil Engineering, Geography or a related discipline Strong analytical and problem-solving skills Good written and verbal communication skills Proficiency in Microsoft Office (experience with transport modelling software is advantageous but not essential) A proactive attitude and willingness to learn What's on Offer Competitive graduate salary Full training and mentoring from experienced professionals Support towards professional development and chartership Exposure to a broad and varied project portfolio A collaborative and supportive working environment Clear opportunities for career progression Apply For more information or to apply, please get in touch for a confidential discussion.
Apr 18, 2026
Full time
Graduate Transport Planner Oxfordshire Hybrid Working Available Full-Time Permanent The Opportunity An established and growing transport planning consultancy is looking to appoint a Graduate Transport Planner to join its Oxfordshire-based team. This independent consultancy provides specialist transport planning and infrastructure advice across the UK, supporting developments from early feasibility through to delivery. With a strong reputation in the development sector, the business works on a diverse range of projects including residential, commercial, education and mixed-use schemes. This is an excellent opportunity for a graduate to begin their career in a supportive, technically strong environment, gaining hands-on experience across a wide variety of projects. The Role As a Graduate Transport Planner, you will support senior team members in delivering transport planning solutions for development projects. Key responsibilities include: Assisting in the preparation of Transport Assessments, Transport Statements and Travel Plans Undertaking data analysis, including traffic counts and junction modelling inputs Supporting site appraisals and feasibility studies Preparing technical reports and drawings Liaising with clients, local authorities and project teams Contributing to project delivery across multiple sectors You will gain exposure to the full lifecycle of transport planning projects, with structured support and mentoring. About You Degree in Transport Planning, Civil Engineering, Geography or a related discipline Strong analytical and problem-solving skills Good written and verbal communication skills Proficiency in Microsoft Office (experience with transport modelling software is advantageous but not essential) A proactive attitude and willingness to learn What's on Offer Competitive graduate salary Full training and mentoring from experienced professionals Support towards professional development and chartership Exposure to a broad and varied project portfolio A collaborative and supportive working environment Clear opportunities for career progression Apply For more information or to apply, please get in touch for a confidential discussion.
Business Development Manager Infrastructure Repair & Rehabilitation Job Title: Business Development Manager Infrastructure Repair & Rehabilitation Industry Sector: Civil Engineering, Structural Engineering, Infrastructure, Concrete Repairs, Jacking, Post-Tensioning, Expansion Joints, Bridge Bearing Replacement, Cathodic Protection, Structural Surveys and Inspection, Local Authorities, Hospitals, Utilities, Power Companies, Transport, Highways, Water, Energy, Industrial, Commercial, Main Contractors, D&B Contractors, Structural Engineers, Civil Engineers, Specifiers, Consultants and Asset Owners Areas to be covered: Scotland, North East & Cumbria Ideally based: Access to Glasgow Remuneration: £50,000 Neg. + £5,000-£7,000 bonus Benefits: Company EV car + full comprehensive benefits The role of the Business Development Manager Infrastructure Repair & Rehabilitation will involve: Field sales position promoting the repair and rehabilitation of structures Our client has a rich pedigree with the infrastructure, bridges and highways sectors and is looking to further strengthen their position in these areas as well as breaking into new sectors including; transport, water, energy, industrial, utilities and commercial Promoting concrete repairs, jacking, post-tensioning, expansion joints, bridge bearing replacement and cathodic protection solutions This role will focus on our clients 4D principles; determine, develop, design and deliver solutions to asset owners such as local authorities, highways agencies, hospitals, power companies New business development role, you will be targeted to win circa £2m of new projects, could be approx. 20 projects although the two largest client s in Scotland are worth more than £10m Time will be split between asset owners, structural and civil consultants as well as main contractors and D&B contractors Ideally you will have the ability to leverage some existing contacts within one of the aforementioned industry sectors Working in a buddy system with the dedicated Scotland Preconstruction Manager, who is responsible for managing the Estimators Ideally working from the Glasgow office 1-2 days per week The ideal applicant will be a Business Development Manager Infrastructure Repair & Rehabilitation with: Would suit technical experience on infrastructure, highways or bridges with a willingness to get into a field sales role Open on product backgrounds if candidates have a network of contacts within the aforementioned sectors e.g. open to tool hire, anchors, mechanical systems, fixings, concrete, specialist contracting services such as; welding, testing and inspections Would suit technical experience on infrastructure, highways or bridges with a willingness to get into a field sales role Ideally have a proven field sales track record within one of the following sectors ; infrastructure, bridges, highways, transport, water, energy, industrial, utilities (hydro, wind etc.) or commercial Specific knowledge of structural repair systems, jacking, post-tensioning, expansion joints, bridge bearing replacement and cathodic protection solutions not essential but may be useful Ideally with a breath of field sales experience across asset owners, consultants and main contractors Strong work ethic and happy to entertain clients when needed Degree in civil engineering or structuring engineering may be beneficial Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Civil Engineering, Structural Engineering, Infrastructure, Concrete Repairs, Jacking, Post-Tensioning, Expansion Joints, Bridge Bearing Replacement, Cathodic Protection, Structural Surveys and Inspection, Local Authorities, Hospitals, Power Companies, Transport, Utilities, Highways, Water, Energy, Industrial, Welding, Commercial, Main Contractors, D&B Contractors, Structural Engineers, Civil Engineers, Specifiers, Consultants and Asset Owners
Apr 18, 2026
Full time
Business Development Manager Infrastructure Repair & Rehabilitation Job Title: Business Development Manager Infrastructure Repair & Rehabilitation Industry Sector: Civil Engineering, Structural Engineering, Infrastructure, Concrete Repairs, Jacking, Post-Tensioning, Expansion Joints, Bridge Bearing Replacement, Cathodic Protection, Structural Surveys and Inspection, Local Authorities, Hospitals, Utilities, Power Companies, Transport, Highways, Water, Energy, Industrial, Commercial, Main Contractors, D&B Contractors, Structural Engineers, Civil Engineers, Specifiers, Consultants and Asset Owners Areas to be covered: Scotland, North East & Cumbria Ideally based: Access to Glasgow Remuneration: £50,000 Neg. + £5,000-£7,000 bonus Benefits: Company EV car + full comprehensive benefits The role of the Business Development Manager Infrastructure Repair & Rehabilitation will involve: Field sales position promoting the repair and rehabilitation of structures Our client has a rich pedigree with the infrastructure, bridges and highways sectors and is looking to further strengthen their position in these areas as well as breaking into new sectors including; transport, water, energy, industrial, utilities and commercial Promoting concrete repairs, jacking, post-tensioning, expansion joints, bridge bearing replacement and cathodic protection solutions This role will focus on our clients 4D principles; determine, develop, design and deliver solutions to asset owners such as local authorities, highways agencies, hospitals, power companies New business development role, you will be targeted to win circa £2m of new projects, could be approx. 20 projects although the two largest client s in Scotland are worth more than £10m Time will be split between asset owners, structural and civil consultants as well as main contractors and D&B contractors Ideally you will have the ability to leverage some existing contacts within one of the aforementioned industry sectors Working in a buddy system with the dedicated Scotland Preconstruction Manager, who is responsible for managing the Estimators Ideally working from the Glasgow office 1-2 days per week The ideal applicant will be a Business Development Manager Infrastructure Repair & Rehabilitation with: Would suit technical experience on infrastructure, highways or bridges with a willingness to get into a field sales role Open on product backgrounds if candidates have a network of contacts within the aforementioned sectors e.g. open to tool hire, anchors, mechanical systems, fixings, concrete, specialist contracting services such as; welding, testing and inspections Would suit technical experience on infrastructure, highways or bridges with a willingness to get into a field sales role Ideally have a proven field sales track record within one of the following sectors ; infrastructure, bridges, highways, transport, water, energy, industrial, utilities (hydro, wind etc.) or commercial Specific knowledge of structural repair systems, jacking, post-tensioning, expansion joints, bridge bearing replacement and cathodic protection solutions not essential but may be useful Ideally with a breath of field sales experience across asset owners, consultants and main contractors Strong work ethic and happy to entertain clients when needed Degree in civil engineering or structuring engineering may be beneficial Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Civil Engineering, Structural Engineering, Infrastructure, Concrete Repairs, Jacking, Post-Tensioning, Expansion Joints, Bridge Bearing Replacement, Cathodic Protection, Structural Surveys and Inspection, Local Authorities, Hospitals, Power Companies, Transport, Utilities, Highways, Water, Energy, Industrial, Welding, Commercial, Main Contractors, D&B Contractors, Structural Engineers, Civil Engineers, Specifiers, Consultants and Asset Owners
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
Apr 18, 2026
Full time
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
# Senior Testing Rigs & Labs TechnicianMechanical Engineering Job DetailsLocationAbingdon, United KingdomEmployment TypeFull-timeSalary£43kLevelIndividual ContributorPosted# Senior Testing Rigs & Labs Technician Overview of ResponsibilitiesThe salary for this role is £ 43,702 (inclusive of a Specialist Allowance) . Onsite working is expected for 5 days each week. This role can be based at any of the following sites; Culham, Oxfordshire This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role We are seeking a Senior Testing Rigs & Labs Technician to provide advanced hands on technical support within our experimental laboratories.In this role, you will play a key part in building, operating and maintaining testing rigs and laboratory systems that support prototype development and experimental programmes. You will work closely with engineers, scientists and other technicians, applying practical expertise to ensure experiments are delivered safely, efficiently and to a high technical standard.You will act as a subject matter specialist in defined areas of laboratory practice, take ownership of discrete work activities, and support the development of junior technicians and apprentices. Key Responsibilities: Carry out hands on laboratory and experimental work, including fabrication, assembly, integration, commissioning, operation and decommissioning of testing rigs and equipment Support the safe and effective day to day operation of testing rigs and laboratory facilities Apply practical expertise to translate drawings, schematics and test plans into robust physical setups Identify and resolve technical issues during builds and experimental operations, escalating novel or higher risk problems as required Contribute to risk assessments, method statements and safe systems of work within laboratory environments Take responsibility for defined operational areas such as tooling, consumables, equipment organisation or calibration coordination Maintain accurate records for equipment status, servicing, calibration and experimental activities Support the collection, handling and basic processing of experimental data Contribute practical input to experimental planning, design reviews and operational improvement activities Coach and support junior technicians and apprentices, promoting good laboratory practice and safe working Work collaboratively with engineers and stakeholders, communicating clearly and professionallySalary£43,702 (inclusive of Specialist Allowance) + excellent benefits including outstanding pensionProgrammeDepartmentTechnology DepartmentDisciplineSite LocationType of EmploymentFull-timeReference NumberREF4129N Qualifications Essential Requirements: Relevant technical qualification in a STEM discipline (e.g. HNC/HND or equivalent experience) Proven hands on experience in laboratory, workshop, prototype or experimental test environments Strong mechanical and/or electrical skills, with the ability to work confidently from technical drawings and documentation Experience assembling, commissioning, operating or maintaining test rigs or experimental equipment Awareness of laboratory hazards (e.g. pressure, vacuum, cryogenic, high voltage systems) and safe working practices Experience contributing to risk assessments and safety documentation Ability to work independently within established procedures and manage competing tasks Clear written and verbal communication skills Experience supporting or guiding less experienced colleagues Desirable Requirements: Degree in engineering or a related discipline Experience supporting R&D or novel technology programmes Familiarity with instrumentation, control systems or data acquisition Experience contributing to laboratory improvements, equipment upgrades or facility development Knowledge of laboratory compliance frameworks (e.g. COSHH, PUWER or similar) Additional information: This role involves regular hands on work in laboratory and workshop environments Additional InformationA full list of our benefits can be found hereUKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal. We are committed to equality, diversity, and inclusion and strive to ensure fair representation across our workforce. We particularly encourage applications from groups currently underrepresented in STEM, including women and individuals from diverse ethnic backgrounds, while ensuring all appointments are made on merit.UK Atomic Energy Authority is committed to being accessible. Please email if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications. Get Fusion Job AlertsNew fusion energy jobs delivered to your inbox.LocationAbingdon, United Kingdom
Apr 18, 2026
Full time
# Senior Testing Rigs & Labs TechnicianMechanical Engineering Job DetailsLocationAbingdon, United KingdomEmployment TypeFull-timeSalary£43kLevelIndividual ContributorPosted# Senior Testing Rigs & Labs Technician Overview of ResponsibilitiesThe salary for this role is £ 43,702 (inclusive of a Specialist Allowance) . Onsite working is expected for 5 days each week. This role can be based at any of the following sites; Culham, Oxfordshire This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role We are seeking a Senior Testing Rigs & Labs Technician to provide advanced hands on technical support within our experimental laboratories.In this role, you will play a key part in building, operating and maintaining testing rigs and laboratory systems that support prototype development and experimental programmes. You will work closely with engineers, scientists and other technicians, applying practical expertise to ensure experiments are delivered safely, efficiently and to a high technical standard.You will act as a subject matter specialist in defined areas of laboratory practice, take ownership of discrete work activities, and support the development of junior technicians and apprentices. Key Responsibilities: Carry out hands on laboratory and experimental work, including fabrication, assembly, integration, commissioning, operation and decommissioning of testing rigs and equipment Support the safe and effective day to day operation of testing rigs and laboratory facilities Apply practical expertise to translate drawings, schematics and test plans into robust physical setups Identify and resolve technical issues during builds and experimental operations, escalating novel or higher risk problems as required Contribute to risk assessments, method statements and safe systems of work within laboratory environments Take responsibility for defined operational areas such as tooling, consumables, equipment organisation or calibration coordination Maintain accurate records for equipment status, servicing, calibration and experimental activities Support the collection, handling and basic processing of experimental data Contribute practical input to experimental planning, design reviews and operational improvement activities Coach and support junior technicians and apprentices, promoting good laboratory practice and safe working Work collaboratively with engineers and stakeholders, communicating clearly and professionallySalary£43,702 (inclusive of Specialist Allowance) + excellent benefits including outstanding pensionProgrammeDepartmentTechnology DepartmentDisciplineSite LocationType of EmploymentFull-timeReference NumberREF4129N Qualifications Essential Requirements: Relevant technical qualification in a STEM discipline (e.g. HNC/HND or equivalent experience) Proven hands on experience in laboratory, workshop, prototype or experimental test environments Strong mechanical and/or electrical skills, with the ability to work confidently from technical drawings and documentation Experience assembling, commissioning, operating or maintaining test rigs or experimental equipment Awareness of laboratory hazards (e.g. pressure, vacuum, cryogenic, high voltage systems) and safe working practices Experience contributing to risk assessments and safety documentation Ability to work independently within established procedures and manage competing tasks Clear written and verbal communication skills Experience supporting or guiding less experienced colleagues Desirable Requirements: Degree in engineering or a related discipline Experience supporting R&D or novel technology programmes Familiarity with instrumentation, control systems or data acquisition Experience contributing to laboratory improvements, equipment upgrades or facility development Knowledge of laboratory compliance frameworks (e.g. COSHH, PUWER or similar) Additional information: This role involves regular hands on work in laboratory and workshop environments Additional InformationA full list of our benefits can be found hereUKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal. We are committed to equality, diversity, and inclusion and strive to ensure fair representation across our workforce. We particularly encourage applications from groups currently underrepresented in STEM, including women and individuals from diverse ethnic backgrounds, while ensuring all appointments are made on merit.UK Atomic Energy Authority is committed to being accessible. Please email if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications. Get Fusion Job AlertsNew fusion energy jobs delivered to your inbox.LocationAbingdon, United Kingdom
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Working for a well-established firm of Solicitors with a reputation for professionalism, integrity and sector expertise the role of Senior Dispute Resolution Solicitor will form part of the management team and pays a key role in managing a portfolio of consumer credit disputes leading the team to achievable favourable client outcomes. Further responsibilities include Manage the team and deliver the strategies agreed with the clients and in line with SLA's Review, amend and draft documents for effective case management Oversee and manage the teams case load Correspond with clients, defendants and third parties throughout the legal process and deal with the more complex queries Collate and present relevant MI and KPI stats Design and deliver training sessions to benefit the team and increase efficiency The Company: A leading UK legal firm authorised & regulated by the SRA offering specialised legal services The Person: A qualified Solicitor with strong litigation experience, preferably dealing with high-volume caseload in consumer credit debt recovery Demonstrate commercial awareness, identifying and delivering the best solutions for all parties Experienced in managing highly technical and complex litigation cases Excellent written and verbal communication skills Able to interpret and present MI to the team and wider business Strong organisational and leadership skills Salary: £80k plus excellent bonus, pension, health, 25 days holiday and hybrid working
Apr 18, 2026
Full time
Working for a well-established firm of Solicitors with a reputation for professionalism, integrity and sector expertise the role of Senior Dispute Resolution Solicitor will form part of the management team and pays a key role in managing a portfolio of consumer credit disputes leading the team to achievable favourable client outcomes. Further responsibilities include Manage the team and deliver the strategies agreed with the clients and in line with SLA's Review, amend and draft documents for effective case management Oversee and manage the teams case load Correspond with clients, defendants and third parties throughout the legal process and deal with the more complex queries Collate and present relevant MI and KPI stats Design and deliver training sessions to benefit the team and increase efficiency The Company: A leading UK legal firm authorised & regulated by the SRA offering specialised legal services The Person: A qualified Solicitor with strong litigation experience, preferably dealing with high-volume caseload in consumer credit debt recovery Demonstrate commercial awareness, identifying and delivering the best solutions for all parties Experienced in managing highly technical and complex litigation cases Excellent written and verbal communication skills Able to interpret and present MI to the team and wider business Strong organisational and leadership skills Salary: £80k plus excellent bonus, pension, health, 25 days holiday and hybrid working
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 18, 2026
Full time
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Job Family: Strategy & Transformation Consulting Travel Required: Up to 25% Clearance Required: Nonecompanies. Guidehouse's We continuously strive to foster an inclusive and diverse work culture and thoughtfully develop our people through challenging work, valuable learning and educational programs. We cultivate a culture of mentorship and feedback for professional and personal growth. We help our clients take control of their future. This mission extends to our employee's careers, health and well-being and by the many ways we give back to our communities. If you're passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at What You Will Do: The Global Market Access team provides commercialization strategy and reimbursement services to pharmaceutical, biotechnology, medical device, and diagnostics companies. Our client services range from pre-commercialization marketing strategies to determining and developing launch pricing and access strategies across major and emerging global markets. Associate Directors and Managing Consultants are key members of the Global Market Access teams and contribute to all levels of the consulting process. Specific responsibilities for the Global Market Access position include: Track record of success developing, leading, and delivering global (e.g., EU, APAC, LATAM) pricing and access / reimbursement projects, with subject matter expertise on HTA assessment frameworks, pricing & reimbursement archetypes, and national / regional pricing & reimbursement mechanisms Support development and review of project deliverables to ensure proper framing of strategic issues, use of appropriate methods, and that materials as well as final deliverables fully meet or exceed client standards Facilitate client presentations and manage on-going relationships Actively support in business development and project sales cycle Manage and develop staff, including performance management Create corporate- and product-level commercialization strategies for technologies in the early stages of the product development cycle Lead qualitative / quantitative research with payers and HCPs including supporting the development of materials and facilitating discussions as required Develop payer strategy including value proposition, global payer archetypes, and evidence generation expectations Conduct pricing studies for new products, including determining pricing & reimbursement potential, list-to-net pricing dynamics, contracting considerations, etc Perform market landscape assessments for our clients' technologies and their competitors, which include evaluating clinical literature, health economic and outcomes literature, payer access & reimbursement policies, as well as pricing dynamics Travel is project dependent but averages 20% percent What You Will Need for the Associate Director role: BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study. 6 + years of prior work experience in the healthcare industry; experience in market access, reimbursement, pricing, and/or health economics is required, with transferrable management consulting experience. 2-3 + years' experience managing the activities of a project team including workplan, staffing, deadlines scope and budget. Experience in leadership roles and people development/performance management. Demonstrated success supervising, coaching and mentoring more junior level staff and ownership and guidance of their career development. What You Will Need for the Managing Consultant role: Requires a Bachelor's degree. A major course of study in science, biomedical engineering, or healthcare policy and planning. 4+ years of transferrable consulting or work experience, with demonstrated experience in value, access, pricing and commercialization strategy projects for large global pharma, mid-sized pharma and/or biotech clients. Strong understanding of the pharmaceutical industry, including drug development and launch. The ability to analyze complex information, identify key issues, and develop effective strategies. Excellent communication skills to convey strategic recommendations to various stakeholders, including senior management. 2-3 + years of direct experience in client management and content delivery roles. Experience developing designing and executing value, pricing, and access strategy projects for pharmaceutical, biotech and medical device companies Experience in leadership roles and people development/performance management. What Would Be Nice To Have: An MBA/MS/MPH/PhD preferred. Candidates should be able to clearly communicate the clinical and business implications of technically complex products and services. Candidates should possess strong analytical skills and a deep interest in healthcare, market access and reimbursement. We seek candidates with strong verbal and written communication skills. Candidates should be strong team players, take initiative, and think strategically and creatively. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Apr 18, 2026
Full time
Job Family: Strategy & Transformation Consulting Travel Required: Up to 25% Clearance Required: Nonecompanies. Guidehouse's We continuously strive to foster an inclusive and diverse work culture and thoughtfully develop our people through challenging work, valuable learning and educational programs. We cultivate a culture of mentorship and feedback for professional and personal growth. We help our clients take control of their future. This mission extends to our employee's careers, health and well-being and by the many ways we give back to our communities. If you're passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at What You Will Do: The Global Market Access team provides commercialization strategy and reimbursement services to pharmaceutical, biotechnology, medical device, and diagnostics companies. Our client services range from pre-commercialization marketing strategies to determining and developing launch pricing and access strategies across major and emerging global markets. Associate Directors and Managing Consultants are key members of the Global Market Access teams and contribute to all levels of the consulting process. Specific responsibilities for the Global Market Access position include: Track record of success developing, leading, and delivering global (e.g., EU, APAC, LATAM) pricing and access / reimbursement projects, with subject matter expertise on HTA assessment frameworks, pricing & reimbursement archetypes, and national / regional pricing & reimbursement mechanisms Support development and review of project deliverables to ensure proper framing of strategic issues, use of appropriate methods, and that materials as well as final deliverables fully meet or exceed client standards Facilitate client presentations and manage on-going relationships Actively support in business development and project sales cycle Manage and develop staff, including performance management Create corporate- and product-level commercialization strategies for technologies in the early stages of the product development cycle Lead qualitative / quantitative research with payers and HCPs including supporting the development of materials and facilitating discussions as required Develop payer strategy including value proposition, global payer archetypes, and evidence generation expectations Conduct pricing studies for new products, including determining pricing & reimbursement potential, list-to-net pricing dynamics, contracting considerations, etc Perform market landscape assessments for our clients' technologies and their competitors, which include evaluating clinical literature, health economic and outcomes literature, payer access & reimbursement policies, as well as pricing dynamics Travel is project dependent but averages 20% percent What You Will Need for the Associate Director role: BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study. 6 + years of prior work experience in the healthcare industry; experience in market access, reimbursement, pricing, and/or health economics is required, with transferrable management consulting experience. 2-3 + years' experience managing the activities of a project team including workplan, staffing, deadlines scope and budget. Experience in leadership roles and people development/performance management. Demonstrated success supervising, coaching and mentoring more junior level staff and ownership and guidance of their career development. What You Will Need for the Managing Consultant role: Requires a Bachelor's degree. A major course of study in science, biomedical engineering, or healthcare policy and planning. 4+ years of transferrable consulting or work experience, with demonstrated experience in value, access, pricing and commercialization strategy projects for large global pharma, mid-sized pharma and/or biotech clients. Strong understanding of the pharmaceutical industry, including drug development and launch. The ability to analyze complex information, identify key issues, and develop effective strategies. Excellent communication skills to convey strategic recommendations to various stakeholders, including senior management. 2-3 + years of direct experience in client management and content delivery roles. Experience developing designing and executing value, pricing, and access strategy projects for pharmaceutical, biotech and medical device companies Experience in leadership roles and people development/performance management. What Would Be Nice To Have: An MBA/MS/MPH/PhD preferred. Candidates should be able to clearly communicate the clinical and business implications of technically complex products and services. Candidates should possess strong analytical skills and a deep interest in healthcare, market access and reimbursement. We seek candidates with strong verbal and written communication skills. Candidates should be strong team players, take initiative, and think strategically and creatively. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Astute's Renewable Team is partnering with an established Anaerobic Digestion business, who are looking to recruit a Regional Environmental Compliance Engineer to lead environmental compliance and performance across the UK anaerobic digestion sites. We are looking for someone able to work in a hybrid capacity from the main site in Stokesley. The Regional Environmental Compliance Engineer role comes with a starting salary up to 65,000 depending on experience, as well as bonus schemes. If you're an experience Environmental Compliance Engineer and are looking to work for an organisation that puts integrity and people at the forefront of everything it does, then submit your CV to apply today. Responsibilities and duties of the Regional Environmental Compliance Manager role Reporting to the Managing Director you will: Oversee and maintain environmental permits, ensuring compliance across all UK sites. Prepare and submit statutory environmental reports in accordance with regulatory requirements. Support environmental permitting and approvals for new developments and acquisitions. Serve as a primary liaison with regulatory bodies, including the Environment Agency and local authorities. Monitor and interpret environmental legislation, ensuring ongoing compliance and future readiness. Carry out site inspections and audits, identifying risks and ensuring corrective actions are implemented. Lead and assist with both internal and external environmental audits. Provide technical guidance and support to site managers and operational teams. Develop and enhance environmental procedures and management systems. Track environmental performance and drive continuous improvement initiatives. Deliver training and share knowledge to strengthen environmental awareness and capability across teams. Work collaboratively with cross-functional teams to integrate compliance into daily operations. Travel regularly to sites across the UK (50-75%), demonstrating flexibility to accommodate changing locations. Professional qualifications We are looking for someone with the following: Degree in Environmental Science, Environmental Engineering, Environmental Management, or a related field. At least 3 years' experience in environmental permitting, compliance, or regulatory roles within the UK, ideally within anaerobic digestion, renewable energy, waste management, or wastewater sectors. A recognised environmental qualification is desirable, with preference for a NEBOSH Environmental Diploma; however, equivalent qualifications (e.g., NEBOSH Environmental Certificate, IEMA) will also be considered. ISO 14001 knowledge or certification (such as Internal or Lead Auditor) is advantageous. Strong understanding of UK environmental legislation and regulatory frameworks, with the ability to anticipate changes and provide strategic guidance. Proven experience in developing, implementing, and enhancing environmental management systems and processes, including ISO 14001. Personal Skills The Regional Environmental Compliance Engineer role would suit someone who is: Highly organised, reliable, and able to manage multiple priorities effectively. Excellent communication and interpersonal skills, confident in engaging with internal teams and external regulators. Strong analytical skills with the ability to interpret environmental data and regulatory requirements. Proactive and self-motivated, able to work independently. Practical problem-solver with a continuous improvement mindset. Salary and benefits of the Service Technician role Details Salary between 60,000- 65,000 depending on experience. Pensions contributions Healthcare Other benefits INDREN Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Apr 18, 2026
Full time
Astute's Renewable Team is partnering with an established Anaerobic Digestion business, who are looking to recruit a Regional Environmental Compliance Engineer to lead environmental compliance and performance across the UK anaerobic digestion sites. We are looking for someone able to work in a hybrid capacity from the main site in Stokesley. The Regional Environmental Compliance Engineer role comes with a starting salary up to 65,000 depending on experience, as well as bonus schemes. If you're an experience Environmental Compliance Engineer and are looking to work for an organisation that puts integrity and people at the forefront of everything it does, then submit your CV to apply today. Responsibilities and duties of the Regional Environmental Compliance Manager role Reporting to the Managing Director you will: Oversee and maintain environmental permits, ensuring compliance across all UK sites. Prepare and submit statutory environmental reports in accordance with regulatory requirements. Support environmental permitting and approvals for new developments and acquisitions. Serve as a primary liaison with regulatory bodies, including the Environment Agency and local authorities. Monitor and interpret environmental legislation, ensuring ongoing compliance and future readiness. Carry out site inspections and audits, identifying risks and ensuring corrective actions are implemented. Lead and assist with both internal and external environmental audits. Provide technical guidance and support to site managers and operational teams. Develop and enhance environmental procedures and management systems. Track environmental performance and drive continuous improvement initiatives. Deliver training and share knowledge to strengthen environmental awareness and capability across teams. Work collaboratively with cross-functional teams to integrate compliance into daily operations. Travel regularly to sites across the UK (50-75%), demonstrating flexibility to accommodate changing locations. Professional qualifications We are looking for someone with the following: Degree in Environmental Science, Environmental Engineering, Environmental Management, or a related field. At least 3 years' experience in environmental permitting, compliance, or regulatory roles within the UK, ideally within anaerobic digestion, renewable energy, waste management, or wastewater sectors. A recognised environmental qualification is desirable, with preference for a NEBOSH Environmental Diploma; however, equivalent qualifications (e.g., NEBOSH Environmental Certificate, IEMA) will also be considered. ISO 14001 knowledge or certification (such as Internal or Lead Auditor) is advantageous. Strong understanding of UK environmental legislation and regulatory frameworks, with the ability to anticipate changes and provide strategic guidance. Proven experience in developing, implementing, and enhancing environmental management systems and processes, including ISO 14001. Personal Skills The Regional Environmental Compliance Engineer role would suit someone who is: Highly organised, reliable, and able to manage multiple priorities effectively. Excellent communication and interpersonal skills, confident in engaging with internal teams and external regulators. Strong analytical skills with the ability to interpret environmental data and regulatory requirements. Proactive and self-motivated, able to work independently. Practical problem-solver with a continuous improvement mindset. Salary and benefits of the Service Technician role Details Salary between 60,000- 65,000 depending on experience. Pensions contributions Healthcare Other benefits INDREN Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Job Title: Authoritative Data Sourcing and Lineage Lead Join Our Dynamic Team! Are you passionate about data governance and eager to drive change in an innovative environment? Our client is seeking an enthusiastic Authoritative Data Sourcing and Lineage Lead to take charge of shaping their approach to trusted data sourcing and end-to-end data traceability. If you're ready to make a significant impact with your expertise, we want to hear from you! Salary: 55,000 - 65,000 Duration: Perm Location: Wokingham (with some travel to Warwick, will be expensed) Working Pattern: Hybrid, 1 day per week (not every week) 37.00 Mon - Fri Start date: ASAP Key Responsibilities: Governance & Operating Model: Lead the development and enforcement of authoritative data sourcing and data lineage governance processes. Champion certified authoritative data sources and promoted adherence to lineage standards to ensure reliable, auditable, and trusted data foundations. Delivery & Execution: Manage the ADS and DL workplan, prioritizing backlogs and delivery milestones with data owners and stakeholders to ensure effective execution. External Data Sourcing & Procurement: Spearhead external data sourcing and procurement processes, collaborating with Procurement, Architecture, Data Owners, and other key stakeholders. Technical Leadership: Oversee ADS and DL initiatives, providing quality assurance to ensure alignment with governance standards and policies. Stakeholder Management: Act as the primary contact for data owners, product owners, and compliance teams. Champion the value of ADS and DL practices, ensuring consistent adoption across the organization. Team Capability Building: Provide training and support to team members and business users on authoritative data sources, guiding teams in understanding lineage processes and quality expectations. Essential Skills & Experience: Proven ability to manage the workplan and roadmap for ADS and DL, aligning initiatives with strategic business objectives. Deep understanding of data governance frameworks and stewardship processes. Experience driving ADS and DL initiatives with cross-functional teams. Demonstrated expertise in data integration, data flows, and architecture design. Excellent communication skills to articulate data decisions to both technical and non-technical audiences. Proficiency with Data Lineage tools and platforms such as Informatica, IBM InfoSphere, or similar technologies. Strong analytical and problem-solving abilities to identify issues and develop effective solutions. Why Join Us? This is a fantastic opportunity to lead critical data initiatives and work with a talented team dedicated to excellence in data governance. You will play a pivotal role in ensuring our client's data is credible, traceable, and in line with regulatory expectations. Ready to Make an Impact? If you're excited about shaping the future of data governance and have the skills to drive authoritative data sourcing and lineage, we want to hear from you! Apply today to embark on this rewarding journey with us! Hiring Manager: Gaihua Fu, Data Provenance Manager Join us in transforming the world of data! Your expertise could be the key to our success. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Apr 18, 2026
Full time
Job Title: Authoritative Data Sourcing and Lineage Lead Join Our Dynamic Team! Are you passionate about data governance and eager to drive change in an innovative environment? Our client is seeking an enthusiastic Authoritative Data Sourcing and Lineage Lead to take charge of shaping their approach to trusted data sourcing and end-to-end data traceability. If you're ready to make a significant impact with your expertise, we want to hear from you! Salary: 55,000 - 65,000 Duration: Perm Location: Wokingham (with some travel to Warwick, will be expensed) Working Pattern: Hybrid, 1 day per week (not every week) 37.00 Mon - Fri Start date: ASAP Key Responsibilities: Governance & Operating Model: Lead the development and enforcement of authoritative data sourcing and data lineage governance processes. Champion certified authoritative data sources and promoted adherence to lineage standards to ensure reliable, auditable, and trusted data foundations. Delivery & Execution: Manage the ADS and DL workplan, prioritizing backlogs and delivery milestones with data owners and stakeholders to ensure effective execution. External Data Sourcing & Procurement: Spearhead external data sourcing and procurement processes, collaborating with Procurement, Architecture, Data Owners, and other key stakeholders. Technical Leadership: Oversee ADS and DL initiatives, providing quality assurance to ensure alignment with governance standards and policies. Stakeholder Management: Act as the primary contact for data owners, product owners, and compliance teams. Champion the value of ADS and DL practices, ensuring consistent adoption across the organization. Team Capability Building: Provide training and support to team members and business users on authoritative data sources, guiding teams in understanding lineage processes and quality expectations. Essential Skills & Experience: Proven ability to manage the workplan and roadmap for ADS and DL, aligning initiatives with strategic business objectives. Deep understanding of data governance frameworks and stewardship processes. Experience driving ADS and DL initiatives with cross-functional teams. Demonstrated expertise in data integration, data flows, and architecture design. Excellent communication skills to articulate data decisions to both technical and non-technical audiences. Proficiency with Data Lineage tools and platforms such as Informatica, IBM InfoSphere, or similar technologies. Strong analytical and problem-solving abilities to identify issues and develop effective solutions. Why Join Us? This is a fantastic opportunity to lead critical data initiatives and work with a talented team dedicated to excellence in data governance. You will play a pivotal role in ensuring our client's data is credible, traceable, and in line with regulatory expectations. Ready to Make an Impact? If you're excited about shaping the future of data governance and have the skills to drive authoritative data sourcing and lineage, we want to hear from you! Apply today to embark on this rewarding journey with us! Hiring Manager: Gaihua Fu, Data Provenance Manager Join us in transforming the world of data! Your expertise could be the key to our success. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers & Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role: Report directly to Department Director Responsible for all aspects of Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members Ability to manage appropriate caseload types and complexities Assisting with a diverse caseload of public and private housing matters, such as: Homelessness applications and appeals; Disrepair claims; Eviction and possession proceedings; Property ownership disputes; Unlawful eviction cases; Succession rights for tenants; Neighbourhood and anti-social behaviour issues. Conducting your own advocacy where appropriate Attending clients, taking instructions and preparing cases Dealing with correspondence Maintaining accurate time costing procedures Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly Ensuring compliance with file management Key Skills Required: Must have a clean, valid Practising Certificate at the time of applying Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Excellent analytical and organisational skills Ability to use own initiative and sound judgment Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills What we offer A fantastic supportive team Strong career progression with support for legal awards and professional recognition Attractive salary package with supervision bonus The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY
Apr 18, 2026
Full time
Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers & Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers & Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role: Report directly to Department Director Responsible for all aspects of Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members Ability to manage appropriate caseload types and complexities Assisting with a diverse caseload of public and private housing matters, such as: Homelessness applications and appeals; Disrepair claims; Eviction and possession proceedings; Property ownership disputes; Unlawful eviction cases; Succession rights for tenants; Neighbourhood and anti-social behaviour issues. Conducting your own advocacy where appropriate Attending clients, taking instructions and preparing cases Dealing with correspondence Maintaining accurate time costing procedures Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly Ensuring compliance with file management Key Skills Required: Must have a clean, valid Practising Certificate at the time of applying Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Excellent analytical and organisational skills Ability to use own initiative and sound judgment Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills What we offer A fantastic supportive team Strong career progression with support for legal awards and professional recognition Attractive salary package with supervision bonus The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY
