Customer Service Coordinator Snodland Our client is looking for a confident and customer-focused Customer Service Coordinator to join their busy team in Snodland. This role is ideal for someone with a strong customer service background and an excellent telephone manner . Key Responsibilities Handle customer enquiries via phone, email, and online platforms Provide a high level of customer service from first contact through to delivery Process orders accurately and update customer information Communicate clearly with customers and internal teams to resolve queries Keep customers informed and ensure a smooth service at all times Requirements Strong customer service experience (essential) Confident and professional telephone manner Good communication and organisational skills Ability to work in a fast-paced environment Desirable Experience using CRM systems Customer Service working history
Apr 24, 2026
Contractor
Customer Service Coordinator Snodland Our client is looking for a confident and customer-focused Customer Service Coordinator to join their busy team in Snodland. This role is ideal for someone with a strong customer service background and an excellent telephone manner . Key Responsibilities Handle customer enquiries via phone, email, and online platforms Provide a high level of customer service from first contact through to delivery Process orders accurately and update customer information Communicate clearly with customers and internal teams to resolve queries Keep customers informed and ensure a smooth service at all times Requirements Strong customer service experience (essential) Confident and professional telephone manner Good communication and organisational skills Ability to work in a fast-paced environment Desirable Experience using CRM systems Customer Service working history
A recruitment agency is seeking a Maintenance Support Officer to coordinate repair requests within the housing repairs service. The successful candidate will manage the repairs inbox, communicate with contractors and tenants, and ensure the timely resolution of maintenance issues. The role is predominantly home-based with occasional office attendance. You should have experience in housing, strong communication skills, and excellent organizational abilities.
Apr 24, 2026
Full time
A recruitment agency is seeking a Maintenance Support Officer to coordinate repair requests within the housing repairs service. The successful candidate will manage the repairs inbox, communicate with contractors and tenants, and ensure the timely resolution of maintenance issues. The role is predominantly home-based with occasional office attendance. You should have experience in housing, strong communication skills, and excellent organizational abilities.
Surrey Adult Learning is looking for an organised and experienced Centre Coordinator to manage the day-to-day operations of our centres across Surrey. The starting salary for this position is 33,552 per annum based on a 36-hours working week. The working hours for this role are Monday to Friday, 9am to 5pm, with occasional need for evening and Saturday support and cover. This opportunity is based at our Guildford and Woking Adult Learning Centres, with the expectation of travelling to and supporting at our other centres when required. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. About the Role Coordinating up to three of our centres, you'll manage the daily operations of our sites, ensuring that they are a welcoming and supportive environment, overseeing the health and safety and managing the facilities to enable effective delivery of our courses. You'll also be responsible for the line management of the individual teams in your centres. Your day-to-day tasks will also include supporting our learners by offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Ability to provide clear and effective supervision and line management to a team. Knowledge of health & safety management processes. Strong IT skills and a good standard of administrative and organisational skills. Excellent interpersonal and communication skills, and the ability to develop supportive relationships with colleagues outside of the team. A team player with the ability to work under pressure and manage time effectively, taking a flexible approach to working patterns and practices. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. Online searches may be carried out on applicants who are shortlisted for interview, and a DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe a time when you provided effective supervision or line management to a team. What was the situation, what actions did you take and what was the outcome? Give an example of when you have applied health and safety process in a workplace setting. How did you ensure compliance and what impact did this have? Please describe your experience of delivering good customer service. Tell us about your experience of using IT systems to support your work. Please include examples of administrative or organisational tasks you have managed using digital tool. The job advert closes at 23:59 on Monday 27th of April 2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Commitment Wording We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 24, 2026
Full time
Surrey Adult Learning is looking for an organised and experienced Centre Coordinator to manage the day-to-day operations of our centres across Surrey. The starting salary for this position is 33,552 per annum based on a 36-hours working week. The working hours for this role are Monday to Friday, 9am to 5pm, with occasional need for evening and Saturday support and cover. This opportunity is based at our Guildford and Woking Adult Learning Centres, with the expectation of travelling to and supporting at our other centres when required. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. About the Role Coordinating up to three of our centres, you'll manage the daily operations of our sites, ensuring that they are a welcoming and supportive environment, overseeing the health and safety and managing the facilities to enable effective delivery of our courses. You'll also be responsible for the line management of the individual teams in your centres. Your day-to-day tasks will also include supporting our learners by offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Ability to provide clear and effective supervision and line management to a team. Knowledge of health & safety management processes. Strong IT skills and a good standard of administrative and organisational skills. Excellent interpersonal and communication skills, and the ability to develop supportive relationships with colleagues outside of the team. A team player with the ability to work under pressure and manage time effectively, taking a flexible approach to working patterns and practices. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. Online searches may be carried out on applicants who are shortlisted for interview, and a DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe a time when you provided effective supervision or line management to a team. What was the situation, what actions did you take and what was the outcome? Give an example of when you have applied health and safety process in a workplace setting. How did you ensure compliance and what impact did this have? Please describe your experience of delivering good customer service. Tell us about your experience of using IT systems to support your work. Please include examples of administrative or organisational tasks you have managed using digital tool. The job advert closes at 23:59 on Monday 27th of April 2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Commitment Wording We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Sales Coordinator Location: Basildon, Essex Salary: 24,480 per annum + Monthly Bonus Hours: Monday - Friday, 9:00am - 5:00pm (flexible) Benefits: 25 days holiday + Bank Holidays, onsite parking, pension scheme We are currently seeking an organised and customer focused Sales Coordinator to support our client's growing sales and rental operations. This role is key to ensuring all rental sales and sales enquiries are processed accurately and efficiently, while delivering outstanding customer service at every touchpoint. You will play a vital part in supporting the sales and service teams, managing rental agreements from enquiry through to installation, and helping to drive departmental objectives, particularly within our expanding rental division. Key Responsibilities Manage rental enquiries from initial lead through to installation Process quotes, manage new and existing rental agreements, and follow through to completion Follow up overdue rental agreement payments Build and maintain strong relationships with existing rental customers Provide account and end-user coverage when sales staff are unavailable Process sales orders accurately and within required timeframes Arrange and coordinate equipment supply and installations for non-rental sales when required Track and manage sales orders, ensuring accuracy and timely completion Liaise effectively with customers, vendors, and internal teams to resolve issues Place and follow up service calls as required Provide administrative support to the sales and service teams Maintain and update the ERP system, ensuring customer data accuracy Conduct cold calling activities using provided records, including Local Authorities and previously trading customers Ensure all company processes, standards, and procedures are adhered to Deliver excellent customer service at all times, exceeding customer expectations Escalate complex or problematic issues to management or relevant departments Stay up to date with company products, services, and internal processes Skills & Experience Proven experience in sales support or administrative roles Experience using ERP systems Confident communicator with strong written and verbal skills Excellent attention to detail and data accuracy Strong organisational and multitasking abilities Computer literate with good working knowledge of MS Office, Excel, and CRM systems Ability to work independently and see tasks through to completion Comfortable working under pressure and meeting deadlines Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 24, 2026
Full time
Sales Coordinator Location: Basildon, Essex Salary: 24,480 per annum + Monthly Bonus Hours: Monday - Friday, 9:00am - 5:00pm (flexible) Benefits: 25 days holiday + Bank Holidays, onsite parking, pension scheme We are currently seeking an organised and customer focused Sales Coordinator to support our client's growing sales and rental operations. This role is key to ensuring all rental sales and sales enquiries are processed accurately and efficiently, while delivering outstanding customer service at every touchpoint. You will play a vital part in supporting the sales and service teams, managing rental agreements from enquiry through to installation, and helping to drive departmental objectives, particularly within our expanding rental division. Key Responsibilities Manage rental enquiries from initial lead through to installation Process quotes, manage new and existing rental agreements, and follow through to completion Follow up overdue rental agreement payments Build and maintain strong relationships with existing rental customers Provide account and end-user coverage when sales staff are unavailable Process sales orders accurately and within required timeframes Arrange and coordinate equipment supply and installations for non-rental sales when required Track and manage sales orders, ensuring accuracy and timely completion Liaise effectively with customers, vendors, and internal teams to resolve issues Place and follow up service calls as required Provide administrative support to the sales and service teams Maintain and update the ERP system, ensuring customer data accuracy Conduct cold calling activities using provided records, including Local Authorities and previously trading customers Ensure all company processes, standards, and procedures are adhered to Deliver excellent customer service at all times, exceeding customer expectations Escalate complex or problematic issues to management or relevant departments Stay up to date with company products, services, and internal processes Skills & Experience Proven experience in sales support or administrative roles Experience using ERP systems Confident communicator with strong written and verbal skills Excellent attention to detail and data accuracy Strong organisational and multitasking abilities Computer literate with good working knowledge of MS Office, Excel, and CRM systems Ability to work independently and see tasks through to completion Comfortable working under pressure and meeting deadlines Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role: Commercial Coordinator Location: Bristol (Onsite) Salary: 30,000 per annum DOE Reporting to the Commercial Manager, the Commercial Coordinator sits at the heart of the Commercial team, acting as the face of Broadway to both customers and suppliers. They ensure customer requirements are understood internally and that supplier orders are delivered on time and in full. The role also maintains close ties with the Business Development team to stay aligned with future pipeline and strategy. Responsibilities: Managing customer communications Maintaining accurate data and systems Working closely with production teams to balance the order book and monitor delivery performance Negotiating order book changes Proactively addressing delivery risks Responding promptly to customer concerns Attending meetings and progress reviews as required Manages supplier scorecards Keeps accreditations up to date Oversees raw material receipt Handles onboarding of new suppliers, from appraisal through to system setup On the supplier side, the role covers raising and managing purchase orders for: Raw materials Sub-contract suppliers Tooling and consumables With a focus on on-time, in-full delivery, responsibilities include: Conducting regular order book reviews Mitigating risks to delivery schedules Resolving quality issues Maintaining clear communication with internal stakeholders Experience Experience managing customer communications (email, calls, account updates) Handling customer complaints and resolving delivery or quality issues Building and maintaining strong relationships with clients and internal stakeholders Leading or contributing to review meetings and progress updates Raising and managing purchase orders along with Negotiating changes to orders, schedules, or delivery expectations If suitable, please apply or contact (url removed)
Apr 24, 2026
Full time
Role: Commercial Coordinator Location: Bristol (Onsite) Salary: 30,000 per annum DOE Reporting to the Commercial Manager, the Commercial Coordinator sits at the heart of the Commercial team, acting as the face of Broadway to both customers and suppliers. They ensure customer requirements are understood internally and that supplier orders are delivered on time and in full. The role also maintains close ties with the Business Development team to stay aligned with future pipeline and strategy. Responsibilities: Managing customer communications Maintaining accurate data and systems Working closely with production teams to balance the order book and monitor delivery performance Negotiating order book changes Proactively addressing delivery risks Responding promptly to customer concerns Attending meetings and progress reviews as required Manages supplier scorecards Keeps accreditations up to date Oversees raw material receipt Handles onboarding of new suppliers, from appraisal through to system setup On the supplier side, the role covers raising and managing purchase orders for: Raw materials Sub-contract suppliers Tooling and consumables With a focus on on-time, in-full delivery, responsibilities include: Conducting regular order book reviews Mitigating risks to delivery schedules Resolving quality issues Maintaining clear communication with internal stakeholders Experience Experience managing customer communications (email, calls, account updates) Handling customer complaints and resolving delivery or quality issues Building and maintaining strong relationships with clients and internal stakeholders Leading or contributing to review meetings and progress updates Raising and managing purchase orders along with Negotiating changes to orders, schedules, or delivery expectations If suitable, please apply or contact (url removed)
Admin Co-ordinator Temporary - 13.50 per hour Monday to Friday - Office based - Appleby Magna The Admin Coordinator is responsible for managing engineer appointments and ensuring smooth communication between customers and the engineering team. This role plays a key part in delivering excellent customer service and operational efficiency. Key Responsibilities Schedule jobs for engineers based on availability and customer requirements. Act as the primary point of contact for customers regarding appointment scheduling. Ordering materials Booking engineers accommodation Organise engineer schedules and ensure timely communication of job details. Contact customers to confirm and update appointment details. Maintain accurate records of appointments and job progress in the scheduling system. Liaise with internal teams to resolve scheduling conflicts or urgent requests. Please note this is a 3 / 4 week assignment - Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 24, 2026
Seasonal
Admin Co-ordinator Temporary - 13.50 per hour Monday to Friday - Office based - Appleby Magna The Admin Coordinator is responsible for managing engineer appointments and ensuring smooth communication between customers and the engineering team. This role plays a key part in delivering excellent customer service and operational efficiency. Key Responsibilities Schedule jobs for engineers based on availability and customer requirements. Act as the primary point of contact for customers regarding appointment scheduling. Ordering materials Booking engineers accommodation Organise engineer schedules and ensure timely communication of job details. Contact customers to confirm and update appointment details. Maintain accurate records of appointments and job progress in the scheduling system. Liaise with internal teams to resolve scheduling conflicts or urgent requests. Please note this is a 3 / 4 week assignment - Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Apr 24, 2026
Full time
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Job Title: Shipping Coordinator Location: Inverurie Rate: 17.44 - 18.97 per hour Job Type: Contract (12 months) Hours: Full-time (Flexible start/finish times, typically office-based) The Opportunity We are currently recruiting for an experienced Shipping Coordinator to join a fast-paced and globally operating engineering business based in Inverurie. This is a key role within the organisation, supporting the safe and efficient movement of goods internationally, ensuring compliance, accuracy, and high levels of customer service at all times. Key Responsibilities Coordinate import and export shipments across air, sea, and road freight Obtain and compare freight quotations from logistics providers Prepare and manage all relevant shipping documentation including commercial invoices, BOL, AWB, CMR and MRN Liaise with customers, freight agents, and internal departments to ensure timely deliveries Ensure compliance with HMRC regulations, Incoterms and international trade requirements Coordinate collections and deliveries in line with FCA Incoterms Maintain accurate shipping registers and documentation records Monitor shipment progress and resolve any delays or issues Support production schedules by ensuring materials and equipment are delivered on time Assist with audits and inspections where required Requirements Proven experience within a shipping, logistics, or import/export coordination role Strong knowledge of customs procedures and international freight operations Familiarity with shipping documentation Understanding of Incoterms Excellent organisational and communication skills Ability to manage multiple priorities in a fast-paced environment Strong IT skills including Microsoft Office (Excel, Word, Outlook) What's on Offer Competitive hourly rate 12-month contract with potential for extension Flexible working hours Opportunity to work within a global engineering environment Supportive and collaborative team If you are an experienced Shipping or Logistics professional looking for your next opportunity, please apply today or contact us for more information. (url removed)
Apr 24, 2026
Contractor
Job Title: Shipping Coordinator Location: Inverurie Rate: 17.44 - 18.97 per hour Job Type: Contract (12 months) Hours: Full-time (Flexible start/finish times, typically office-based) The Opportunity We are currently recruiting for an experienced Shipping Coordinator to join a fast-paced and globally operating engineering business based in Inverurie. This is a key role within the organisation, supporting the safe and efficient movement of goods internationally, ensuring compliance, accuracy, and high levels of customer service at all times. Key Responsibilities Coordinate import and export shipments across air, sea, and road freight Obtain and compare freight quotations from logistics providers Prepare and manage all relevant shipping documentation including commercial invoices, BOL, AWB, CMR and MRN Liaise with customers, freight agents, and internal departments to ensure timely deliveries Ensure compliance with HMRC regulations, Incoterms and international trade requirements Coordinate collections and deliveries in line with FCA Incoterms Maintain accurate shipping registers and documentation records Monitor shipment progress and resolve any delays or issues Support production schedules by ensuring materials and equipment are delivered on time Assist with audits and inspections where required Requirements Proven experience within a shipping, logistics, or import/export coordination role Strong knowledge of customs procedures and international freight operations Familiarity with shipping documentation Understanding of Incoterms Excellent organisational and communication skills Ability to manage multiple priorities in a fast-paced environment Strong IT skills including Microsoft Office (Excel, Word, Outlook) What's on Offer Competitive hourly rate 12-month contract with potential for extension Flexible working hours Opportunity to work within a global engineering environment Supportive and collaborative team If you are an experienced Shipping or Logistics professional looking for your next opportunity, please apply today or contact us for more information. (url removed)
HR Coordinator (French-speaking) HR Coordinator for Onboarding Stockley Park, Uxbridge, West London (+ Remote-working x2 days per week) 6-month contract (initially) c£23 per hour (via PAYE) or £30 per hour (via Umbrella) The Opportunity: We are working with a well-established, global organisation seeking a French-speaking HR Coordinator to join their EMEA HR Operations team. This is a hands-on contract role within a fast-paced Shared Services environment, supporting the end-to-end employee life cycle with a strong focus on onboarding and offboarding activities across multiple countries. You will play a key role in ensuring a seamless employee experience while maintaining strict compliance standards across EMEA. This position sits within the People Movement function of our client's HR Shared Service Centre, supporting both new hires and employee exits, as well as organisational changes. Skills and Experience: Minimum 2+ years' experience within HR Shared Services/HR Operations Proven experience managing onboarding and offboarding processes Strong working knowledge of Workday (essential) Experience using ServiceNow or similar case management systems Understanding of HR policies, compliance, and employee life cycle processes Experience handling background checks, right-to-work validation, and employment compliance Strong administrative capability with high attention to detail Confident communicator with a customer-focused approach Ability to work independently and manage workload in a structured environment Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) Language Requirement: French (essential) - must be able to read and write to a professional standard Role and Responsibilities: Manage the end-to-end onboarding and offboarding processes across EMEA Produce and issue offer letters and new starter documentation Conduct and manage background checks and right-to-work compliance (including visas and work permits) Process Workday transactions, including termination activities and employee changes Act as a first point of contact for employees, managers and HR stakeholders, delivering a high level of service Maintain accurate HR records, reports and documentation, including changes to start dates and contract addendums Liaise with payroll, global mobility and wider HR teams to ensure smooth employee transitions Support monthly payroll preparation and resolve related queries Use ServiceNow (or similar HRSM tools) to manage cases and track queries Identify process improvements and contribute to SOP updates and optimisation Ensure full compliance with data protection and HR governance standards Applications: Please contact Edward Laing here at ISR Recruitment to learn more about working as an Onboarding HR Coordinator (French-speaking) for a global organisation based in the Uxbridge area of West London
Apr 24, 2026
Contractor
HR Coordinator (French-speaking) HR Coordinator for Onboarding Stockley Park, Uxbridge, West London (+ Remote-working x2 days per week) 6-month contract (initially) c£23 per hour (via PAYE) or £30 per hour (via Umbrella) The Opportunity: We are working with a well-established, global organisation seeking a French-speaking HR Coordinator to join their EMEA HR Operations team. This is a hands-on contract role within a fast-paced Shared Services environment, supporting the end-to-end employee life cycle with a strong focus on onboarding and offboarding activities across multiple countries. You will play a key role in ensuring a seamless employee experience while maintaining strict compliance standards across EMEA. This position sits within the People Movement function of our client's HR Shared Service Centre, supporting both new hires and employee exits, as well as organisational changes. Skills and Experience: Minimum 2+ years' experience within HR Shared Services/HR Operations Proven experience managing onboarding and offboarding processes Strong working knowledge of Workday (essential) Experience using ServiceNow or similar case management systems Understanding of HR policies, compliance, and employee life cycle processes Experience handling background checks, right-to-work validation, and employment compliance Strong administrative capability with high attention to detail Confident communicator with a customer-focused approach Ability to work independently and manage workload in a structured environment Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) Language Requirement: French (essential) - must be able to read and write to a professional standard Role and Responsibilities: Manage the end-to-end onboarding and offboarding processes across EMEA Produce and issue offer letters and new starter documentation Conduct and manage background checks and right-to-work compliance (including visas and work permits) Process Workday transactions, including termination activities and employee changes Act as a first point of contact for employees, managers and HR stakeholders, delivering a high level of service Maintain accurate HR records, reports and documentation, including changes to start dates and contract addendums Liaise with payroll, global mobility and wider HR teams to ensure smooth employee transitions Support monthly payroll preparation and resolve related queries Use ServiceNow (or similar HRSM tools) to manage cases and track queries Identify process improvements and contribute to SOP updates and optimisation Ensure full compliance with data protection and HR governance standards Applications: Please contact Edward Laing here at ISR Recruitment to learn more about working as an Onboarding HR Coordinator (French-speaking) for a global organisation based in the Uxbridge area of West London
Position; Storeman Location; Abingdon, Oxfordshire Salary; £27,000 - £32,000 Planet Recruitment have just registered an exciting new opportunity for a client of ours based in the Abingdon area. The role; We are seeking a highly organized, analytical, and proactive Stock, Planning, and Logistics Coordinator to join our clients dynamic team. This critical role is responsible for ensuring the efficient flow of goods from suppliers to our facility, through our inventory, and out to our customers. The successful candidate will manage inventory levels, optimize logistics processes, and contribute to the overall smooth operation of our supply chain. Main responsibilities; Inventory Management: Monitor and maintain accurate stock levels for all products, components, and materials. Conduct regular stock counts and reconcile discrepancies. Implement and maintain robust inventory control procedures. Identify and manage slow-moving or obsolete stock. Optimize storage solutions and warehouse layout for efficiency. Planning & Forecasting: Generate purchasing plans based on forecasts, lead times, and minimum stock levels. Schedule and coordinate incoming deliveries from suppliers. Logistics & Despatch : Coordinate and manage all inbound and outbound logistics activities, including transportation and shipping. Select appropriate shipping methods and carriers to ensure cost-effective and timely deliveries. Prepare all necessary shipping documentation (e.g., packing lists, customs forms, bills of lading). Track shipments and resolve any transit issues or delays. Oversee the efficient picking, packing, and despatch of customer orders. Health & Safety: Adhere to all company health and safety policies and procedures within the warehouse and logistics operations. About you; Essential: Proven experience (e.g., 2+ years) in a stock control, inventory management, logistics, or supply chain role. Good understanding of inventory management principles and practices. Excellent analytical and problem-solving skills. Highly organized with meticulous attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively across departments. Ability to work independently and as part of a team in a fast-paced environment. Desirable: A qualification in Logistics, Supply Chain Management, Business Administration, or a related field. Experience with international shipping and customs procedures. Forklift licence (if applicable to your operations). Knowledge of lean principles or continuous improvement methodologies. Experience with ERP systems (e.g., SAP, Oracle, NetSuite, Sage, Xero, Progress plus or similar). Experience using Microsoft Office Suite or similar, particularly Excel. Commutable locations; Abingdon, Didcot, Wallingford, Cholsey, Milton, Oxford and Wantage Key words; Warehouse, Operative, Goods in & out, Picker & Packer, Production INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 24, 2026
Full time
Position; Storeman Location; Abingdon, Oxfordshire Salary; £27,000 - £32,000 Planet Recruitment have just registered an exciting new opportunity for a client of ours based in the Abingdon area. The role; We are seeking a highly organized, analytical, and proactive Stock, Planning, and Logistics Coordinator to join our clients dynamic team. This critical role is responsible for ensuring the efficient flow of goods from suppliers to our facility, through our inventory, and out to our customers. The successful candidate will manage inventory levels, optimize logistics processes, and contribute to the overall smooth operation of our supply chain. Main responsibilities; Inventory Management: Monitor and maintain accurate stock levels for all products, components, and materials. Conduct regular stock counts and reconcile discrepancies. Implement and maintain robust inventory control procedures. Identify and manage slow-moving or obsolete stock. Optimize storage solutions and warehouse layout for efficiency. Planning & Forecasting: Generate purchasing plans based on forecasts, lead times, and minimum stock levels. Schedule and coordinate incoming deliveries from suppliers. Logistics & Despatch : Coordinate and manage all inbound and outbound logistics activities, including transportation and shipping. Select appropriate shipping methods and carriers to ensure cost-effective and timely deliveries. Prepare all necessary shipping documentation (e.g., packing lists, customs forms, bills of lading). Track shipments and resolve any transit issues or delays. Oversee the efficient picking, packing, and despatch of customer orders. Health & Safety: Adhere to all company health and safety policies and procedures within the warehouse and logistics operations. About you; Essential: Proven experience (e.g., 2+ years) in a stock control, inventory management, logistics, or supply chain role. Good understanding of inventory management principles and practices. Excellent analytical and problem-solving skills. Highly organized with meticulous attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively across departments. Ability to work independently and as part of a team in a fast-paced environment. Desirable: A qualification in Logistics, Supply Chain Management, Business Administration, or a related field. Experience with international shipping and customs procedures. Forklift licence (if applicable to your operations). Knowledge of lean principles or continuous improvement methodologies. Experience with ERP systems (e.g., SAP, Oracle, NetSuite, Sage, Xero, Progress plus or similar). Experience using Microsoft Office Suite or similar, particularly Excel. Commutable locations; Abingdon, Didcot, Wallingford, Cholsey, Milton, Oxford and Wantage Key words; Warehouse, Operative, Goods in & out, Picker & Packer, Production INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
TSR Recruitment Limited
Braunstone, Leicestershire
Customer Care Coordinator Permanent (Immediate start) Leicester New build housing £29,000 + Bonus TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Leicester. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5 rated developer and one of the UK largest Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable. The Role: Answer calls and e-mails from customers regarding their property repairs Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments General administration duties Comply with our GDPR policy The Person: Previous experience with a developer is preferred but not essential Customer care/Customer service experience in an office environment Great IT skills Good Communication skills Team player with a strong work ethic and very organised Remuneration: £29,000 per anum Annual Bonus 8:30 - 4:30 1 day per week at home after probation
Apr 24, 2026
Full time
Customer Care Coordinator Permanent (Immediate start) Leicester New build housing £29,000 + Bonus TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Leicester. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5 rated developer and one of the UK largest Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable. The Role: Answer calls and e-mails from customers regarding their property repairs Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments General administration duties Comply with our GDPR policy The Person: Previous experience with a developer is preferred but not essential Customer care/Customer service experience in an office environment Great IT skills Good Communication skills Team player with a strong work ethic and very organised Remuneration: £29,000 per anum Annual Bonus 8:30 - 4:30 1 day per week at home after probation
Overview: We are seeking a detail-oriented and highly organised Export Compliance and Licensing Coordinator to join our global logistics team. This role is pivotal in ensuring that all export activities adhere to international trade regulations and company policies. The successful candidate will play a key role in managing licensing processes, maintaining compliance documentation, and supporting cross-functional teams to facilitate smooth export operations. This position offers an excellent opportunity for individuals passionate about international trade, regulatory affairs, and compliance management. This is a stand-alone role, working 3-days from the London based office and 2-days at home. Working Monday to Friday, 8am Start, 37.5-hours per week . 3-month Fixed Term Contract, with the potential extension up to a total of 12-months. You must have 5-years of current UK residency and employment history for essential security clearance checks and be able to supply right to work proofs. Duties: Manage and oversee the end-to-end export licensing process, ensuring timely and accurate submissions in accordance with relevant regulations. Maintain comprehensive records of licences, permits, and other compliance documentation, ensuring easy retrieval and audit readiness. Liaise with government agencies, customs authorities, and internal departments to ensure adherence to export control laws and regulations. Conduct regular audits of export activities to identify potential compliance risks and implement corrective actions. Provide guidance and training to internal teams on export compliance requirements and best practices. Monitor changes in international trade laws and regulations, updating internal policies accordingly. Support the preparation of reports related to export compliance metrics and audit findings for senior management. Assist in resolving any export-related issues or discrepancies that may arise during shipping or documentation processes. Experience: Proven experience in export compliance, licensing, or regulatory affairs within a logistics or international trade environment. Familiarity with relevant export control laws such as UK Export Control Order, EU regulations, or US EAR/ITAR (nice-to-have). Strong organisational skills with the ability to manage multiple tasks simultaneously under tight deadlines. Excellent communication skills, both written and verbal, with the ability to liaise effectively with government agencies and internal teams. Attention to detail with a high level of accuracy in documentation and record keeping. Experience using compliance management software or enterprise resource planning (ERP) systems is advantageous. Knowledge of international shipping procedures and customs processes is preferred. This role offers an engaging environment for professionals committed to maintaining high standards of compliance within a dynamic international trade setting. Essentials: Live in the North London area. UK resident for the last 5-years to pass security clearance check. Work 3-days in the office and 2 days at home or remotely. Supply right to work and other proofs for pre-interview checks. Eligible to work in the UK for as a full-time worker. Will work through an agency or on a fixed term contract. All CVs will be reviewed. Benefits: Canteen. Employee mentoring and personal professional development programme. Accessible by public transport. Innovative working atmosphere. Health and prevention programs.
Apr 24, 2026
Full time
Overview: We are seeking a detail-oriented and highly organised Export Compliance and Licensing Coordinator to join our global logistics team. This role is pivotal in ensuring that all export activities adhere to international trade regulations and company policies. The successful candidate will play a key role in managing licensing processes, maintaining compliance documentation, and supporting cross-functional teams to facilitate smooth export operations. This position offers an excellent opportunity for individuals passionate about international trade, regulatory affairs, and compliance management. This is a stand-alone role, working 3-days from the London based office and 2-days at home. Working Monday to Friday, 8am Start, 37.5-hours per week . 3-month Fixed Term Contract, with the potential extension up to a total of 12-months. You must have 5-years of current UK residency and employment history for essential security clearance checks and be able to supply right to work proofs. Duties: Manage and oversee the end-to-end export licensing process, ensuring timely and accurate submissions in accordance with relevant regulations. Maintain comprehensive records of licences, permits, and other compliance documentation, ensuring easy retrieval and audit readiness. Liaise with government agencies, customs authorities, and internal departments to ensure adherence to export control laws and regulations. Conduct regular audits of export activities to identify potential compliance risks and implement corrective actions. Provide guidance and training to internal teams on export compliance requirements and best practices. Monitor changes in international trade laws and regulations, updating internal policies accordingly. Support the preparation of reports related to export compliance metrics and audit findings for senior management. Assist in resolving any export-related issues or discrepancies that may arise during shipping or documentation processes. Experience: Proven experience in export compliance, licensing, or regulatory affairs within a logistics or international trade environment. Familiarity with relevant export control laws such as UK Export Control Order, EU regulations, or US EAR/ITAR (nice-to-have). Strong organisational skills with the ability to manage multiple tasks simultaneously under tight deadlines. Excellent communication skills, both written and verbal, with the ability to liaise effectively with government agencies and internal teams. Attention to detail with a high level of accuracy in documentation and record keeping. Experience using compliance management software or enterprise resource planning (ERP) systems is advantageous. Knowledge of international shipping procedures and customs processes is preferred. This role offers an engaging environment for professionals committed to maintaining high standards of compliance within a dynamic international trade setting. Essentials: Live in the North London area. UK resident for the last 5-years to pass security clearance check. Work 3-days in the office and 2 days at home or remotely. Supply right to work and other proofs for pre-interview checks. Eligible to work in the UK for as a full-time worker. Will work through an agency or on a fixed term contract. All CVs will be reviewed. Benefits: Canteen. Employee mentoring and personal professional development programme. Accessible by public transport. Innovative working atmosphere. Health and prevention programs.
We are currently looking for a Tenant Resolutions Co-ordinator to join a local authority in Essex, supporting their Housing Improvement Team. This is a fantastic opportunity for someone who is passionate about improving the resident experience and making a real difference within housing services. You will play a key role in supporting tenants through the complaints process, ensuring they feel heard, respected, and kept fully informed throughout. As a Tenant Resolutions Co-ordinator, you will act as a dedicated point of contact for residents with active complaints, many of whom may be vulnerable. The role will involve regular travel across the borough, including home visits, to better understand concerns, provide updates, and build strong, empathetic relationships. You will also work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently. You will be responsible for managing complaints in line with the Housing Ombudsman's Complaint Handling Code, ensuring transparency, fairness, and accountability. This includes monitoring deadlines, tracking actions, identifying risks, and contributing to service improvements. This is a hybrid role requiring a minimum of three days onsite, alongside regular travel across the borough. A full driving licence and access to a vehicle are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 24, 2026
Contractor
We are currently looking for a Tenant Resolutions Co-ordinator to join a local authority in Essex, supporting their Housing Improvement Team. This is a fantastic opportunity for someone who is passionate about improving the resident experience and making a real difference within housing services. You will play a key role in supporting tenants through the complaints process, ensuring they feel heard, respected, and kept fully informed throughout. As a Tenant Resolutions Co-ordinator, you will act as a dedicated point of contact for residents with active complaints, many of whom may be vulnerable. The role will involve regular travel across the borough, including home visits, to better understand concerns, provide updates, and build strong, empathetic relationships. You will also work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently. You will be responsible for managing complaints in line with the Housing Ombudsman's Complaint Handling Code, ensuring transparency, fairness, and accountability. This includes monitoring deadlines, tracking actions, identifying risks, and contributing to service improvements. This is a hybrid role requiring a minimum of three days onsite, alongside regular travel across the borough. A full driving licence and access to a vehicle are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
NEW VACANCY! (PK9221) DESIGN PROJECT CO-ORDINATOR - 6 MONTH CONTRACT NORTHANTS SALARY GUIDE 28-30K (There is Flexibility Depending on Experience) Working Hours: 8:30am till 5pm - 4 DAYS IN THE OFFICE / 1 DAY WFH Our client is one of the UK's largest independent corrugated packaging manufacturers. Their converting services range from high volume transit cases to retail ready packaging, and they offer a full service in all customer box design requirements to clients in FMCG and Food markets. They are currently looking to recruit a Design Project Coordinator to join their team. You will be responsible for managing and administering targeted customer projects from initial brief through to final delivery of created materials. This includes coordinating both structural and artwork processes to ensure projects are delivered accurately and on time. The role also supports the onboarding of new business for targeted customer accounts, ensuring a smooth and efficient transition from concept to launch. Key Responsibilities: Follow Right First Time principles, supporting the development and optimisation of tools, systems and ways of working Collate, assess and validate project briefs from customers and internal stakeholders Book project briefs onto company systems, including both structural & artwork processes Manage project activities end-to-end, ensuring all key stages are tracked, communicated and delivered Ensure all project steps are completed efficiently and within agreed timelines, providing regular updates to stakeholders Lead and support project coordination through a structured stage-gate process, including trials and onboarding Identify and apply Value Creation opportunities and Total Cost of Ownership principles Support the coordination and completion of customer technical specifications Assist in the development of logistics plans, including optimisation of inbound palletisation solutions Liaise with stakeholders to support the quality complaints process, including root cause analysis and preventative actions Maintain system accuracy, ensuring obsolete materials are correctly managed as new materials are introduced Work to customer launch timelines, ensuring approvals are secured and production tools (formes and stereos) are ordered and delivered Develop and maintain detailed customer requirement documentation Accuracy and on-time delivery of projects in line with customer requirements Timely handover of order-ready items to customer service for order placement Customer satisfaction and feedback, particularly in product development areas Effective and timely resolution of complaints in line with defined response targets Requirements: Ability to interpret technical documentation such as structural drawings and artwork files Familiarity with FEFCO styles, machine routings, and material compositions Knowledge of palletisation software Understanding of supply chain processes and Total Cost of Ownership principles Strong team player with the ability to influence and drive performance across teams Highly organised, motivated, and adaptable in a fast-paced environment Excellent attention to detail Strong analytical and problem-solving skills Ability to work independently and manage workload effectively Experience supporting complaint investigations and resolution processes Confident communicator, both written and verbal, with internal and external stakeholders Proficient in Microsoft Office applications Experience using SAP business systems
Apr 24, 2026
Contractor
NEW VACANCY! (PK9221) DESIGN PROJECT CO-ORDINATOR - 6 MONTH CONTRACT NORTHANTS SALARY GUIDE 28-30K (There is Flexibility Depending on Experience) Working Hours: 8:30am till 5pm - 4 DAYS IN THE OFFICE / 1 DAY WFH Our client is one of the UK's largest independent corrugated packaging manufacturers. Their converting services range from high volume transit cases to retail ready packaging, and they offer a full service in all customer box design requirements to clients in FMCG and Food markets. They are currently looking to recruit a Design Project Coordinator to join their team. You will be responsible for managing and administering targeted customer projects from initial brief through to final delivery of created materials. This includes coordinating both structural and artwork processes to ensure projects are delivered accurately and on time. The role also supports the onboarding of new business for targeted customer accounts, ensuring a smooth and efficient transition from concept to launch. Key Responsibilities: Follow Right First Time principles, supporting the development and optimisation of tools, systems and ways of working Collate, assess and validate project briefs from customers and internal stakeholders Book project briefs onto company systems, including both structural & artwork processes Manage project activities end-to-end, ensuring all key stages are tracked, communicated and delivered Ensure all project steps are completed efficiently and within agreed timelines, providing regular updates to stakeholders Lead and support project coordination through a structured stage-gate process, including trials and onboarding Identify and apply Value Creation opportunities and Total Cost of Ownership principles Support the coordination and completion of customer technical specifications Assist in the development of logistics plans, including optimisation of inbound palletisation solutions Liaise with stakeholders to support the quality complaints process, including root cause analysis and preventative actions Maintain system accuracy, ensuring obsolete materials are correctly managed as new materials are introduced Work to customer launch timelines, ensuring approvals are secured and production tools (formes and stereos) are ordered and delivered Develop and maintain detailed customer requirement documentation Accuracy and on-time delivery of projects in line with customer requirements Timely handover of order-ready items to customer service for order placement Customer satisfaction and feedback, particularly in product development areas Effective and timely resolution of complaints in line with defined response targets Requirements: Ability to interpret technical documentation such as structural drawings and artwork files Familiarity with FEFCO styles, machine routings, and material compositions Knowledge of palletisation software Understanding of supply chain processes and Total Cost of Ownership principles Strong team player with the ability to influence and drive performance across teams Highly organised, motivated, and adaptable in a fast-paced environment Excellent attention to detail Strong analytical and problem-solving skills Ability to work independently and manage workload effectively Experience supporting complaint investigations and resolution processes Confident communicator, both written and verbal, with internal and external stakeholders Proficient in Microsoft Office applications Experience using SAP business systems
Select how often (in days) to receive an alert: Hybrid Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type-from straight to coily-and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way. Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact. Who are we? Helping you have healthy hair has been our manegoal since 2007. No matter your hair type - straight, curly, fine, fragile, or coily- our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they're your daily dose of confidence. So, you can take on whatever tangles life throws your way. The Role As the Logistics Co ordinator you will be instrumental in ensuring Tangle Teezer's inbound stock purchase orders and outbound sales orders are fulfilled on time and in line with priorities set by the Operations and Sales teams. This will involve working closely with our suppliers, 3PL and clients as well as managing the operational relationship with our main freight partners to maintain a compliant import/export operation. In this role you'll get to: Process shipment bookings for regular and ad hoc global air, road, marine & courier transportation activities Work in partnership with forwarders and global distributors to plan multimodal export shipments, acting as an escalation point for Logistics Assistant to resolve issues Oversee collection scheduling for outbound orders, controlling weekly/monthly planning in alignment with 3PL requirements and distributors' needs Work closely with the Production team, vendors and forwarders to plan, process and track import shipments of inbound UK/US stock Collaborate with the Logistics Manager to ensure import/export service levels are met, forwarder KPIs reviewed and shipment/cost data is reported to the wider business Own and manage the Logistics Admin mailbox, acting as the key liaison point for Sales Administrators and Supply Chain team responding to queries on the status of export deliveries and customer non-conformances Support Logistics Manager with the review of internal/external outbound processes and identify improved ways of working Oversee Logistics PO management process and review freight/duty spend Provide proactive support to the wider business covering the impact of international trade, customs and shipping issues What we are looking for in you: A minimum of 3 years combined business experience within Logistics, Transport, Supply Chain or Import/Export Administrator roles with exposure to multimodal freight Exceptional attention to detail and ability to be agile in a fast-paced environment Good communication skills and an ability to work well under pressure within the time constraints of the order fulfilment cycle Prior knowledge of Incoterms, HS codes and import/export customs compliance to help support the global movement of Tangle Teezer goods A good understanding of rules of origin and preferential duty, including experience of working with the Chamber of Commerce network Ability to lead operational relationships with forwarders, managing KPIs, benchmarking/budget control and compliance review/reporting on a monthly basis Collaborative approach with Logistics Assistant to oversee the review and improvement of internal/external operational processes with 3PLs and forwarders Strong ERP knowledge, preferably Microsoft Dynamics Navision and highly proficient in MS Office, allowing maintenance, analysis and reporting of data We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply even if you don't tick everything on the list - we'd love to hear from you! What it means to be part of Tangle Teezer: At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day. Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools. Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be. Champion: We are champions of one another, our brand, and our environment. Join us and embrace these values to help create, innovate, and deliver products that people love-together. To see more about our culture and what makes us unique, The goodStuff Flexible working hours with core hours from 10am to 4pm Working 2 days in the office and 3 days from home Salary from £28,000 Performance-related bonus of 10% based on annual salary 27 days holiday, with the option to buy or sell holiday days ️ 2 volunteering days per year 10 days working from any location of your choice Flexible bank holidays-choose the standard bank holidays or swap them for dates that are more meaningful to you Enhanced family policies Medical cash plan for everyday healthcare needs Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend! Pet friendly office. Bring your furry friend to work with you! If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage. Ready to join our team? Visit Careers - Tangle Teezer to submit your application. BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.
Apr 24, 2026
Full time
Select how often (in days) to receive an alert: Hybrid Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type-from straight to coily-and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way. Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact. Who are we? Helping you have healthy hair has been our manegoal since 2007. No matter your hair type - straight, curly, fine, fragile, or coily- our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they're your daily dose of confidence. So, you can take on whatever tangles life throws your way. The Role As the Logistics Co ordinator you will be instrumental in ensuring Tangle Teezer's inbound stock purchase orders and outbound sales orders are fulfilled on time and in line with priorities set by the Operations and Sales teams. This will involve working closely with our suppliers, 3PL and clients as well as managing the operational relationship with our main freight partners to maintain a compliant import/export operation. In this role you'll get to: Process shipment bookings for regular and ad hoc global air, road, marine & courier transportation activities Work in partnership with forwarders and global distributors to plan multimodal export shipments, acting as an escalation point for Logistics Assistant to resolve issues Oversee collection scheduling for outbound orders, controlling weekly/monthly planning in alignment with 3PL requirements and distributors' needs Work closely with the Production team, vendors and forwarders to plan, process and track import shipments of inbound UK/US stock Collaborate with the Logistics Manager to ensure import/export service levels are met, forwarder KPIs reviewed and shipment/cost data is reported to the wider business Own and manage the Logistics Admin mailbox, acting as the key liaison point for Sales Administrators and Supply Chain team responding to queries on the status of export deliveries and customer non-conformances Support Logistics Manager with the review of internal/external outbound processes and identify improved ways of working Oversee Logistics PO management process and review freight/duty spend Provide proactive support to the wider business covering the impact of international trade, customs and shipping issues What we are looking for in you: A minimum of 3 years combined business experience within Logistics, Transport, Supply Chain or Import/Export Administrator roles with exposure to multimodal freight Exceptional attention to detail and ability to be agile in a fast-paced environment Good communication skills and an ability to work well under pressure within the time constraints of the order fulfilment cycle Prior knowledge of Incoterms, HS codes and import/export customs compliance to help support the global movement of Tangle Teezer goods A good understanding of rules of origin and preferential duty, including experience of working with the Chamber of Commerce network Ability to lead operational relationships with forwarders, managing KPIs, benchmarking/budget control and compliance review/reporting on a monthly basis Collaborative approach with Logistics Assistant to oversee the review and improvement of internal/external operational processes with 3PLs and forwarders Strong ERP knowledge, preferably Microsoft Dynamics Navision and highly proficient in MS Office, allowing maintenance, analysis and reporting of data We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply even if you don't tick everything on the list - we'd love to hear from you! What it means to be part of Tangle Teezer: At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day. Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools. Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be. Champion: We are champions of one another, our brand, and our environment. Join us and embrace these values to help create, innovate, and deliver products that people love-together. To see more about our culture and what makes us unique, The goodStuff Flexible working hours with core hours from 10am to 4pm Working 2 days in the office and 3 days from home Salary from £28,000 Performance-related bonus of 10% based on annual salary 27 days holiday, with the option to buy or sell holiday days ️ 2 volunteering days per year 10 days working from any location of your choice Flexible bank holidays-choose the standard bank holidays or swap them for dates that are more meaningful to you Enhanced family policies Medical cash plan for everyday healthcare needs Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend! Pet friendly office. Bring your furry friend to work with you! If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage. Ready to join our team? Visit Careers - Tangle Teezer to submit your application. BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.
Resolution Coordinator Location: Haydock Hours: Monday to Friday, 07:3016:00 (37.5 hours per week) Contract: Perm About Speedy Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job click apply for full job details
Apr 24, 2026
Full time
Resolution Coordinator Location: Haydock Hours: Monday to Friday, 07:3016:00 (37.5 hours per week) Contract: Perm About Speedy Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job click apply for full job details
Elizabeth Michael Associates Ltd
Bulwell, Nottinghamshire
Sales Support Coordinator NG8, Nottingham 8:00am 5:00pm Monday Friday £29,000 - £32,000 Looking for someone to start asap Job Purpose To provide efficient and accurate quotation, order processing and customer support within an engineering sales environment, ensuring a high standard of service delivery from enquiry through to order fulfilment. The role is responsible for preparing timely and commercially sound quotations aligned with customer requirements and company pricing strategies, while maintaining strong communication with customers, internal teams and external sales representatives. The position plays a key part in converting enquiries into confirmed orders. A core focus is to maintain strong customer relationships by delivering clear communication, resolving queries promptly and providing reliable updates on order and quote status. In addition, the role contributes to continuous improvement of quoting and order processes, ensuring efficiency, accuracy and profitability targets are met. Job Responsibilities Prepare accurate and detailed quotes for products and services based on customer requirements and specifications, and update the stock card accordingly Work with other departments to gather information needed for complex or customised quotes Respond to all sales inbox enquiries within one hour to confirm receipt and request any additional information needed to prepare the quote Complete all quotes as quickly as possible while maintaining both customer and company standards Ensure all quoted prices follow current customer-specific pricing, discount structures and profit margin targets Convert quotations into sales orders accurately and promptly, ensuring smooth progression from order to delivery and always adding one additional day to the expected delivery date Communicate directly with customers by phone or email when needed to confirm requirements or provide information such as lead times Resolve customer issues where possible and escalate unresolved matters to the appropriate department Support the external sales team with quote requests, status updates and clarifications Communicate clearly with external sales to fully understand customer needs and ensure quotes meet agreed requirements Maintain accurate records of all quote requests, specifications, revisions and approvals Track and document follow ups and feedback on quotes and use this information to improve future quoting accuracy and processes Take part in regular reviews of quoting procedures to identify improvements in accuracy and efficiency Skills Required Strong written and verbal communication skills Excellent organisation and time management High attention to detail and accuracy Proficient in Microsoft Office (especially Excel) Good customer service skills Ability to work under pressure and prioritise tasks Problem-solving skills Team player with a proactive approach EMA25
Apr 23, 2026
Full time
Sales Support Coordinator NG8, Nottingham 8:00am 5:00pm Monday Friday £29,000 - £32,000 Looking for someone to start asap Job Purpose To provide efficient and accurate quotation, order processing and customer support within an engineering sales environment, ensuring a high standard of service delivery from enquiry through to order fulfilment. The role is responsible for preparing timely and commercially sound quotations aligned with customer requirements and company pricing strategies, while maintaining strong communication with customers, internal teams and external sales representatives. The position plays a key part in converting enquiries into confirmed orders. A core focus is to maintain strong customer relationships by delivering clear communication, resolving queries promptly and providing reliable updates on order and quote status. In addition, the role contributes to continuous improvement of quoting and order processes, ensuring efficiency, accuracy and profitability targets are met. Job Responsibilities Prepare accurate and detailed quotes for products and services based on customer requirements and specifications, and update the stock card accordingly Work with other departments to gather information needed for complex or customised quotes Respond to all sales inbox enquiries within one hour to confirm receipt and request any additional information needed to prepare the quote Complete all quotes as quickly as possible while maintaining both customer and company standards Ensure all quoted prices follow current customer-specific pricing, discount structures and profit margin targets Convert quotations into sales orders accurately and promptly, ensuring smooth progression from order to delivery and always adding one additional day to the expected delivery date Communicate directly with customers by phone or email when needed to confirm requirements or provide information such as lead times Resolve customer issues where possible and escalate unresolved matters to the appropriate department Support the external sales team with quote requests, status updates and clarifications Communicate clearly with external sales to fully understand customer needs and ensure quotes meet agreed requirements Maintain accurate records of all quote requests, specifications, revisions and approvals Track and document follow ups and feedback on quotes and use this information to improve future quoting accuracy and processes Take part in regular reviews of quoting procedures to identify improvements in accuracy and efficiency Skills Required Strong written and verbal communication skills Excellent organisation and time management High attention to detail and accuracy Proficient in Microsoft Office (especially Excel) Good customer service skills Ability to work under pressure and prioritise tasks Problem-solving skills Team player with a proactive approach EMA25
Overview Geosyntec is seeking a dedicated and knowledgeable HSEQ Coordinator (Europe) to support the implementation of our certified HSEQ management systems. This role is critical in ensuring compliance with relevant legislation and standards, promoting best practices, and driving continuous improvement across our growing European operations, including the UK & Ireland, the Nordics, and the Iberian Peninsula. The successful candidate will work closely with our HSEQ Director, our project teams, subcontractors, and practice leadership to foster a culture of safety, environmental stewardship, and quality excellence. This position could be based in our Manchester or Delph offices. Essential Duties and Responsibilities Technical HSEQ Support Assist with the implementation of project-specific HSEQ management plans. Ensure compliance with legislative, client, and internal HSEQ requirements. Conduct risk assessments and develop safety documentation in collaboration with stakeholders. Support project teams in managing subcontractor compliance and onboarding. Deliver HSEQ inductions and training to employees, subcontractors, and volunteers. Conduct audits, inspections, and safety observations; initiate corrective actions and document findings in GeoSAFE. Provide expert HSEQ advice to internal teams and subcontractors. Advise management on incidents and non-compliance issues; escalation critical risks to the HSEQ Manager. Organise and deliver HSEQ training and maintain accurate training records. Monitoring and Reporting Participate in vendor and subcontractor audits and assessments. Support internal and external audits and ensure timely closure of corrective actions. Assist in maintaining ISO certifications and updating policies to reflect regional requirements. Represent the HSEQ function in meetings as needed. Incident Management Lead immediate response actions following incidents to prevent recurrence. Conduct incident investigations and regulatory reporting in coordination with the HSEQ Manager. Recommend procedural or training changes based on investigation outcomes. Prepare and distribute safety alerts and lessons learned. General Responsibilities Provide first aid and emergency response support. Promote awareness of emergency procedures across the organisation. Collaborate across time zones and regions to support global compliance efforts. Participate in team meetings and contribute to a positive, values-driven culture. Perform other duties as assigned. Education and Licensure Certificate IV, Diploma, or Degree in Occupational Health and Safety and/or Environmental Management, or a related field of study (required) Current First Aid certification (required) Completion of all relevant Geosyntec and client inductions (required) ICAM / root cause analysis qualification or similar (desirable but not essential) Environmental qualifications (preferred) Training and Assessment certification (preferred) Lead Auditor certification in Safety, Environment, or Quality (desirable but not essential) Skills, Experience and Qualifications At least 2 years (5+ preferred) of relevant experience, or an equivalent combination of education and experience. Strong knowledge of ISO 45001 (Occupational Health and Safety), ISO 14001 (Environmental Management), and ISO 9001 (Quality Management). Experience managing subcontractor compliance and workforce safety. Experience in the construction or construction site-based industry (desirable but not essential). Proven ability to conduct or lead internal audits. Excellent interpersonal, negotiation, and conflict resolution skills. Collaborative and proactive approach to team engagement and problem-solving.
Apr 23, 2026
Full time
Overview Geosyntec is seeking a dedicated and knowledgeable HSEQ Coordinator (Europe) to support the implementation of our certified HSEQ management systems. This role is critical in ensuring compliance with relevant legislation and standards, promoting best practices, and driving continuous improvement across our growing European operations, including the UK & Ireland, the Nordics, and the Iberian Peninsula. The successful candidate will work closely with our HSEQ Director, our project teams, subcontractors, and practice leadership to foster a culture of safety, environmental stewardship, and quality excellence. This position could be based in our Manchester or Delph offices. Essential Duties and Responsibilities Technical HSEQ Support Assist with the implementation of project-specific HSEQ management plans. Ensure compliance with legislative, client, and internal HSEQ requirements. Conduct risk assessments and develop safety documentation in collaboration with stakeholders. Support project teams in managing subcontractor compliance and onboarding. Deliver HSEQ inductions and training to employees, subcontractors, and volunteers. Conduct audits, inspections, and safety observations; initiate corrective actions and document findings in GeoSAFE. Provide expert HSEQ advice to internal teams and subcontractors. Advise management on incidents and non-compliance issues; escalation critical risks to the HSEQ Manager. Organise and deliver HSEQ training and maintain accurate training records. Monitoring and Reporting Participate in vendor and subcontractor audits and assessments. Support internal and external audits and ensure timely closure of corrective actions. Assist in maintaining ISO certifications and updating policies to reflect regional requirements. Represent the HSEQ function in meetings as needed. Incident Management Lead immediate response actions following incidents to prevent recurrence. Conduct incident investigations and regulatory reporting in coordination with the HSEQ Manager. Recommend procedural or training changes based on investigation outcomes. Prepare and distribute safety alerts and lessons learned. General Responsibilities Provide first aid and emergency response support. Promote awareness of emergency procedures across the organisation. Collaborate across time zones and regions to support global compliance efforts. Participate in team meetings and contribute to a positive, values-driven culture. Perform other duties as assigned. Education and Licensure Certificate IV, Diploma, or Degree in Occupational Health and Safety and/or Environmental Management, or a related field of study (required) Current First Aid certification (required) Completion of all relevant Geosyntec and client inductions (required) ICAM / root cause analysis qualification or similar (desirable but not essential) Environmental qualifications (preferred) Training and Assessment certification (preferred) Lead Auditor certification in Safety, Environment, or Quality (desirable but not essential) Skills, Experience and Qualifications At least 2 years (5+ preferred) of relevant experience, or an equivalent combination of education and experience. Strong knowledge of ISO 45001 (Occupational Health and Safety), ISO 14001 (Environmental Management), and ISO 9001 (Quality Management). Experience managing subcontractor compliance and workforce safety. Experience in the construction or construction site-based industry (desirable but not essential). Proven ability to conduct or lead internal audits. Excellent interpersonal, negotiation, and conflict resolution skills. Collaborative and proactive approach to team engagement and problem-solving.
Cityworx are recruiting for an experienced Sales Ledger & Billing Coordinator to join an established care business based in the Southwark area. on a part time basis, 3 days a week. We are seeking an accurate, methodical and hands-on Sales Ledger & Billing Coordinator to take ownership of our weekly billing process. This role is critical to maintaining cash flow and preventing downstream credit control issues. It requires strong attention to detail, confidence working with data, and the ability to operate at pace across multiple systems. The role will involve working across care management systems, plus Sage 50, Excel, and invoicing portals, ensuring billing is accurate. Key Responsibilities Prepare and raise weekly invoices across all care packages within strict deadlines. Validate hours against timesheets and care schedules using OneTouch. Process and raise invoices within Sage 50, ensuring all billing information is accurate and complete. Apply correct charge rates, including HCAs, nurses, enhanced rates, and bank holiday rates where applicable. Confirm purchase order numbers, funding details, and client billing instructions are correct. Submit invoices via customer invoicing portals, including Tradeshift where required. Sales Ledger & Data Management Maintain and manage the sales ledger within Sage 50. Reconcile OneTouch data against scheduled hours and actual service delivery. Use Excel, including VLOOKUPs and data validation techniques, to analyse and verify billing data. Identify discrepancies promptly and work with relevant teams to resolve issues. Take ownership of data accuracy, ensuring all records are complete, up to date, and audit-ready. Query Resolution & Team Coordination Act as the first point of contact for invoice queries and billing discrepancies. Investigate and resolve issues using system data and supporting documentation wherever possible. Escalate complex queries to the Finance Manager or Credit Control team when required. Work closely with Credit Control to ensure a smooth and accurate handover of invoices. Highlight recurring issues and support continuous improvements to billing processes. Maintain strong communication across finance and operations teams to ensure efficient workflow and service delivery. For this role, you will need experince in Excel, Sage 50, invoicing portals, as well previous experience in a fast-paced sales ledger or billing role. This role is office based, 3 days a week.
Apr 23, 2026
Full time
Cityworx are recruiting for an experienced Sales Ledger & Billing Coordinator to join an established care business based in the Southwark area. on a part time basis, 3 days a week. We are seeking an accurate, methodical and hands-on Sales Ledger & Billing Coordinator to take ownership of our weekly billing process. This role is critical to maintaining cash flow and preventing downstream credit control issues. It requires strong attention to detail, confidence working with data, and the ability to operate at pace across multiple systems. The role will involve working across care management systems, plus Sage 50, Excel, and invoicing portals, ensuring billing is accurate. Key Responsibilities Prepare and raise weekly invoices across all care packages within strict deadlines. Validate hours against timesheets and care schedules using OneTouch. Process and raise invoices within Sage 50, ensuring all billing information is accurate and complete. Apply correct charge rates, including HCAs, nurses, enhanced rates, and bank holiday rates where applicable. Confirm purchase order numbers, funding details, and client billing instructions are correct. Submit invoices via customer invoicing portals, including Tradeshift where required. Sales Ledger & Data Management Maintain and manage the sales ledger within Sage 50. Reconcile OneTouch data against scheduled hours and actual service delivery. Use Excel, including VLOOKUPs and data validation techniques, to analyse and verify billing data. Identify discrepancies promptly and work with relevant teams to resolve issues. Take ownership of data accuracy, ensuring all records are complete, up to date, and audit-ready. Query Resolution & Team Coordination Act as the first point of contact for invoice queries and billing discrepancies. Investigate and resolve issues using system data and supporting documentation wherever possible. Escalate complex queries to the Finance Manager or Credit Control team when required. Work closely with Credit Control to ensure a smooth and accurate handover of invoices. Highlight recurring issues and support continuous improvements to billing processes. Maintain strong communication across finance and operations teams to ensure efficient workflow and service delivery. For this role, you will need experince in Excel, Sage 50, invoicing portals, as well previous experience in a fast-paced sales ledger or billing role. This role is office based, 3 days a week.
Service Coordinator Office based, Garretts Green To arrange, plan, monitor and coordinate field engineer activities and maximise engineer utilisation and deliver against KPI based revenue and activity targets. First line contact for customers reactive call outs and preventative maintenance and remedial scheduling, to promote a high level of customer service and commercial awareness at all times. Principal Responsibilities Scheduling Preventative Maintenance visits. Scheduling of Reactive Calls & Revisits (where required). Scheduling of Remedial Works (Post PPM & Reactive visits). Liaising with customers and engineers to maximize the productivity of the scheduling activities and deliver high quality customer service. Taking frontline calls from customers, being the initial point of contact and resolving the customers query. Ensuring all visits are booked efficiently in accordance with company procedures, maximizing engineer utilization and efficiencies. Ensuring customer KPI s met whenever practicable and if not liaise with customers in a timely fashion accordingly. Work across the team and regions in managing national and key accounts as necessary to provide a seamless service. Ensuring that engineering data received from handheld devices is professional and compliant. Managing/scheduling sub-contractors to ensure they are aware of /comply to company standards delivering required services in a professional and timely manner Raising subcontract orders in line with company procedures. Assisting with maintaining the service management database. Tracking work completion and the return of worksheets/reports from Engineers, supplying full and accurate information to other departments as required eg accounts.
Apr 23, 2026
Full time
Service Coordinator Office based, Garretts Green To arrange, plan, monitor and coordinate field engineer activities and maximise engineer utilisation and deliver against KPI based revenue and activity targets. First line contact for customers reactive call outs and preventative maintenance and remedial scheduling, to promote a high level of customer service and commercial awareness at all times. Principal Responsibilities Scheduling Preventative Maintenance visits. Scheduling of Reactive Calls & Revisits (where required). Scheduling of Remedial Works (Post PPM & Reactive visits). Liaising with customers and engineers to maximize the productivity of the scheduling activities and deliver high quality customer service. Taking frontline calls from customers, being the initial point of contact and resolving the customers query. Ensuring all visits are booked efficiently in accordance with company procedures, maximizing engineer utilization and efficiencies. Ensuring customer KPI s met whenever practicable and if not liaise with customers in a timely fashion accordingly. Work across the team and regions in managing national and key accounts as necessary to provide a seamless service. Ensuring that engineering data received from handheld devices is professional and compliant. Managing/scheduling sub-contractors to ensure they are aware of /comply to company standards delivering required services in a professional and timely manner Raising subcontract orders in line with company procedures. Assisting with maintaining the service management database. Tracking work completion and the return of worksheets/reports from Engineers, supplying full and accurate information to other departments as required eg accounts.
