63 jobs found

Organisation: International Chamber of Commerce UK (ICC UK) Title: Secretary General Location: London Salary: £120,000-£140,000 Contract Type: Full time The International Chamber of Commerce United Kingdom (ICC UK) is seeking an exceptional leader to become its next Secretary General. ICC UK is the UK arm of the world's largest business organisation, representing global business interests across international trade policy, arbitration and dispute resolution, and multilateral cooperation. At a time of significant geopolitical and economic change, ICC UK plays a critical role in supporting UK businesses operating internationally and in connecting them to the global ICC network. This is a rare opportunity to lead a small but highly influential membership organisation with genuine international reach and impact. The Role The Secretary General is the executive leader of ICC UK, responsible for setting direction, delivering strategy and ensuring the organisation operates as an effective, commercially sustainable membership body within the global ICC federation. Reporting to the Chair, the Secretary General will work in close partnership with the Board, providing authoritative leadership across strategy, operations, finance, membership growth, governance and external representation. While strong policy understanding and credibility are essential, this is not a purely policy focused role: the Board is seeking a proven organisational leader who can balance strategy with execution, empower a capable senior team and strengthen ICC UK's commercial resilience. The role is based in Canary Wharf, London, and involves extensive international travel, reflecting ICC UK's global remit and relationships, including close engagement with ICC Headquarters in Paris. Key Responsibilities Include: Setting and delivering a clear, focused strategy aligned with ICC global priorities and the needs of UK members Strengthening ICC UK's membership proposition, growth, retention and engagement Driving commercial sustainability, particularly through membership and arbitration activity Representing ICC UK credibly with government, regulators, multilateral institutions, international partners and senior business leaders Leading and empowering a high performing senior team within a lean organisation Working closely with the Chair and Board to ensure strong governance, transparency and accountability Ensuring ICC UK plays its full role within the global ICC network and reflects the realities of international commerce for UK businesses The Person This role will suit a globally minded, commercially grounded leader with a deep understanding of international trade, cross border business and multilateral environments. You are likely to bring: Demonstrable experience leading an organisation or significant function, delivering strategic, operational, commercial and ambassadorial outcomes Senior level experience of international trade, global business or cross border commercial activity A strong track record of building and sustaining relationships with business leaders, governments, regulators and international institutions Experience operating effectively within international or federated organisational structures The judgement and credibility to act as a senior external representative and, when required, a disciplined media spokesperson A collaborative leadership style, combining authority with humility and sound judgement You do not need to have held a formal Chief Executive title, but you must be ready to operate unequivocally at that level. Why Join ICC UK? ICC UK has strong foundations, a respected and engaged Board, and an increasingly prominent role within the global ICC family, including recent responsibilities as Regional Coordinator for Europe. The next Secretary General will have the opportunity to sharpen ICC UK's proposition, strengthen its impact and lead the organisation into its next chapter at a time when international trade and cooperation matter more than ever. How to Apply Applications close 23:59 on 10 May 2026. To apply, please visit: For an informal discussion, contact Thomas Ewen and / or Lisa Henry

Job Title: Quality and Service Coordinator Reporting To: Service Manager Salary Range: Up to £31,000 Contract Type: Permanent Location: London or Sheffield (Hybrid working afforded) Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm. Our Vision: A UK where No good food goes to waste . The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy. Purpose of the Job The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets. Duties and Responsibilities reating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business. Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward. Work proactively with the business to understand key systems and how they work. Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service. Support the Service Manager to ensure that tickets are managed and resolved within a timely manner. Monitor recurring issues and share insights that help improve system quality and inform future enhancements. Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work. Carry out manual testing on BAU changes and new enhancements in the following systems Salesforce, Dynamics, PowerBI and Business Central. Adhering to team set KPIS on ticket resolutions Retrospective reviews regarding test plans, facilitation of testing and manually testing. Monthly calls with the service manager to pass on learnings and review process of tickets. Recruitment Timeline We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Head Chef Up to £45,000 depending on experience, plus company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One Of The UK s Best Companies To Work For Currently, we are only able to consider applications from individuals who already have the legal right to work in the UK Outram Fields in Bradway, Sheffield is a beautiful care home providing 69 spacious ensuite bedrooms as well as 6 luxury suites. Our stunning home features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon and includes a community dedicated to the care of people living with dementia. At Cinnamon we like to understand what our residents enjoy. That s why our chefs visit all residents when they move into their new home. Our chefs will establish likes and dislikes and ensure that the home s menu cycle works for them. On occasions when this doesn t work they are happy to cook something different. Our chefs cater for modified and individual diets and have support at hand to seek advice and guidance if needed. The standard of food that we require will be high-end, beautifully presented, using fresh ingredients and locally sourced where available. We insist that every meal time is a truly enjoyable experience for our residents. Overseeing and managing a full kitchen team including a second chef and kitchen assistants, you will ensure that all kitchen services are efficient, and that the required Health and Safety measures are in place and adhered to within the department. Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards Additional requirements of this role include: Monitoring the performance of suppliers and regularly check that their prices remain competitive, ensuring that the General Manager is kept informed accordingly. Support cost-effective stock control systems and ensure these are in place to minimise waste. Maintain a high standard of hygiene and cleanliness in the kitchen and food storage areas at all times, in accordance with the appropriate food hygiene regulations. Ensure the management and implementation of safe working procedures and practices in accordance with Health and Safety legislation. Assist the General Manager in the resolution of any complaints concerning the catering service. Actively participate in events held in the home, liaising with the General Manager and the Wellbeing & Lifestyle Coordinators to ensure nutrition and hydration needs are met, as well as social aspects of such events. Person Specification: This role involves working within a team which is committed to providing an excellent food service to the residents, having appropriate supervisory experience and relevant qualifications pertaining to the safe delivery of Food and Hygiene or Catering Services. Key Attributes: Level 3 in Catering or equivalent QCF qualification Working knowledge of Health and Safety legislation Team player, self -motivated, proactive, flexible and adaptable Ability to organize and prioritise workload, and work under pressure Ability to communicate and manage interpersonal relationships, including influencing skills Reasonable access outside working hours in emergency situations

Billing and Collections Coordinator Gloucester up to 30,000 Office based (flexibility for hybrid working may be available once established in post) The Company My company are within the Business Services Sector The Role The Billing & Collections Coordinator is responsible for delivering accurate and timely invoicing while maintaining well-controlled customer accounts within a high-volume service and project environment. This role ensures all jobs are billed correctly and efficiently, proactively identifying revenue opportunities and minimising revenue loss. The Billing & Collections Coordinator reviews and resolves client billing queries, conducts investigations where necessary and manages multiple priorities in a fast-paced environment to support optimal cash flow and customer satisfaction. Key Responsibilities Invoicing and Billing: Raise high volumes of service invoices for parts and labour with monthly volumes of approximately 1500 to 1900 transactions Review in-house generated billing to confirm pricing accuracy and alignment with completed work Apply VAT correctly in line with established procedures and guidance Produce invoices using client specific templates where required Upload invoices and supporting documentation to customer portals Issue invoices in line with customer contracts and agreed timelines Accounts Receivable Management: Maintain accurate customer accounts Reconcile customer balances and investigate discrepancies Act as the primary point of contact for invoice disputes, managing queries through to full resolution Support credit control activity through account reconciliation and query clearance Maintain records to support aged debtor reporting Systems and Process: Use Xero, Simpro, and Excel as core working systems Maintain clear audit trails and supporting documentation Identify opportunities to improve billing and AR processes as transaction volumes increase Your Profile Demonstratable experience in Accounts Receivable or billing, in a service or project-based business Demonstratable experience of parts and labour invoicing Confidence and capability to work with high transactional volumes Experience or understanding of project invoicing such as staged billing applications or valuations Experience operating within a group structure Experience invoicing across multiple legal entities Previous responsibility for supervising or supporting junior AR team members would be advantageous AAT qualification desirable but not essential For further information, please contact Rhian Mountjoy By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website.

Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to 34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities Act as the primary contact for customers, managing queries and concerns in a professional and timely manner Log, track, and manage defects and aftercare issues from handover through to resolution Liaise with site teams, subcontractors, and internal departments to coordinate remedial works Arrange and manage appointments, ensuring works are completed within agreed timescales Maintain accurate records and update internal systems Ensure all customer interactions align with company standards and NHBC / warranty requirements Support the delivery of a positive customer journey and high levels of customer satisfaction About You Proven experience in a customer care role within housing or construction (essential) Strong organisational and communication skills Confident dealing with customers, subcontractors, and site teams Ability to manage multiple cases simultaneously and work to deadlines Good IT skills, with experience using CRM or defect management systems desirable A proactive, solution-focused approach What We Offer Competitive salary up to 34,000 37.5-hour working week Stable, office-based role in our Northampton location Opportunity to work with an established and growing housing developer Supportive team environment

Customer Service Coordinator Working hours: Monday- Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am - 5.30pm, 9.30am- 6pm Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends. Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Key Responsibilities: CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution. Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships. Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries. Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions. Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions. Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs. Support of new client take on supporting unblocking issues, liaising with DC operations to resolve issues Employee of the month reward! Desired Skills and Experience: Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries. Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations. Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment. Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential. Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills. Attributes: Strong problem-solving skills and ability to handle multiple tasks simultaneously. High level of attention to detail, ensuring that all customer interactions and records are accurate. Ability to work independently and as part of a team to meet goals and objectives. A positive, customer-focused attitude with a passion for providing exceptional service. Place of Work: This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites. Current working hours: Monday- Friday covering on a rota d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary Pension scheme with up to 6% employer matched contributions Life assurance 25 days holiday + 8 statutory bank holidays Holiday buy-back scheme (5 additional days available) Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria). Established hybrid working structure Enhanced maternity and paternity leave Employee Assistance Programme supporting wellness with immediate access for you and your family to: Virtual GP consultations and second opinions Mental health support and counselling Online physiotherapy Access to CONNECTPlus long-term health condition support Wellbeing and healthy living support Cycle to work scheme Professional Membership and Study Sponsorship Quarterly employee recognition awards Employee referral scheme with financial reward Benefits hub with employee retail discount Discounted eye test vouchers At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. Security Clearance Requirement Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.

A recruitment agency is seeking a Maintenance Support Officer to coordinate repair requests within the housing repairs service. The successful candidate will manage the repairs inbox, communicate with contractors and tenants, and ensure the timely resolution of maintenance issues. The role is predominantly home-based with occasional office attendance. You should have experience in housing, strong communication skills, and excellent organizational abilities.

NEW VACANCY! (PK9221) DESIGN PROJECT CO-ORDINATOR - 6 MONTH CONTRACT NORTHANTS SALARY GUIDE 28-30K (There is Flexibility Depending on Experience) Working Hours: 8:30am till 5pm - 4 DAYS IN THE OFFICE / 1 DAY WFH Our client is one of the UK's largest independent corrugated packaging manufacturers. Their converting services range from high volume transit cases to retail ready packaging, and they offer a full service in all customer box design requirements to clients in FMCG and Food markets. They are currently looking to recruit a Design Project Coordinator to join their team. You will be responsible for managing and administering targeted customer projects from initial brief through to final delivery of created materials. This includes coordinating both structural and artwork processes to ensure projects are delivered accurately and on time. The role also supports the onboarding of new business for targeted customer accounts, ensuring a smooth and efficient transition from concept to launch. Key Responsibilities: Follow Right First Time principles, supporting the development and optimisation of tools, systems and ways of working Collate, assess and validate project briefs from customers and internal stakeholders Book project briefs onto company systems, including both structural & artwork processes Manage project activities end-to-end, ensuring all key stages are tracked, communicated and delivered Ensure all project steps are completed efficiently and within agreed timelines, providing regular updates to stakeholders Lead and support project coordination through a structured stage-gate process, including trials and onboarding Identify and apply Value Creation opportunities and Total Cost of Ownership principles Support the coordination and completion of customer technical specifications Assist in the development of logistics plans, including optimisation of inbound palletisation solutions Liaise with stakeholders to support the quality complaints process, including root cause analysis and preventative actions Maintain system accuracy, ensuring obsolete materials are correctly managed as new materials are introduced Work to customer launch timelines, ensuring approvals are secured and production tools (formes and stereos) are ordered and delivered Develop and maintain detailed customer requirement documentation Accuracy and on-time delivery of projects in line with customer requirements Timely handover of order-ready items to customer service for order placement Customer satisfaction and feedback, particularly in product development areas Effective and timely resolution of complaints in line with defined response targets Requirements: Ability to interpret technical documentation such as structural drawings and artwork files Familiarity with FEFCO styles, machine routings, and material compositions Knowledge of palletisation software Understanding of supply chain processes and Total Cost of Ownership principles Strong team player with the ability to influence and drive performance across teams Highly organised, motivated, and adaptable in a fast-paced environment Excellent attention to detail Strong analytical and problem-solving skills Ability to work independently and manage workload effectively Experience supporting complaint investigations and resolution processes Confident communicator, both written and verbal, with internal and external stakeholders Proficient in Microsoft Office applications Experience using SAP business systems

Cityworx are recruiting for an experienced Sales Ledger & Billing Coordinator to join an established care business based in the Southwark area. on a part time basis, 3 days a week. We are seeking an accurate, methodical and hands-on Sales Ledger & Billing Coordinator to take ownership of our weekly billing process. This role is critical to maintaining cash flow and preventing downstream credit control issues. It requires strong attention to detail, confidence working with data, and the ability to operate at pace across multiple systems. The role will involve working across care management systems, plus Sage 50, Excel, and invoicing portals, ensuring billing is accurate. Key Responsibilities Prepare and raise weekly invoices across all care packages within strict deadlines. Validate hours against timesheets and care schedules using OneTouch. Process and raise invoices within Sage 50, ensuring all billing information is accurate and complete. Apply correct charge rates, including HCAs, nurses, enhanced rates, and bank holiday rates where applicable. Confirm purchase order numbers, funding details, and client billing instructions are correct. Submit invoices via customer invoicing portals, including Tradeshift where required. Sales Ledger & Data Management Maintain and manage the sales ledger within Sage 50. Reconcile OneTouch data against scheduled hours and actual service delivery. Use Excel, including VLOOKUPs and data validation techniques, to analyse and verify billing data. Identify discrepancies promptly and work with relevant teams to resolve issues. Take ownership of data accuracy, ensuring all records are complete, up to date, and audit-ready. Query Resolution & Team Coordination Act as the first point of contact for invoice queries and billing discrepancies. Investigate and resolve issues using system data and supporting documentation wherever possible. Escalate complex queries to the Finance Manager or Credit Control team when required. Work closely with Credit Control to ensure a smooth and accurate handover of invoices. Highlight recurring issues and support continuous improvements to billing processes. Maintain strong communication across finance and operations teams to ensure efficient workflow and service delivery. For this role, you will need experince in Excel, Sage 50, invoicing portals, as well previous experience in a fast-paced sales ledger or billing role. This role is office based, 3 days a week.

Join Our Team as a Scheduling Coordinator! Full-time, office-based position . There is no hybrid working or working from home available. Working hours are 08:30 - 17:00 (1 hour lunch) with a salary of 28,000 Are you a proactive communicator with a flair for organisation? Do you thrive in a fast-paced environment where customer satisfaction is key? If so, we have an exciting opportunity for you! Our client, a leading player in the Utilities industry, is seeking a Scheduling Coordinator to join their dynamic team in High Wycombe on a permanent basis. About the Role: As a Scheduling Coordinator, you will play a crucial role in arranging, planning, and coordinating the activities of our field engineers. You'll be the first point of contact for customers, ensuring that their queries are resolved efficiently and that service delivery is second to none. Your efforts will directly contribute to maximising engineer utilisation and achieving KPI-based revenue and activity targets. Key Responsibilities: Schedule Preventative Maintenance visits and Reactive Calls, ensuring timely resolutions. Coordinate Remedial Works following PPM and Reactive visits. Liaise with customers and engineers to enhance scheduling productivity and service quality. Manage frontline customer calls, addressing inquiries and concerns promptly. Ensure all service visits are booked efficiently, maximising productivity. Maintain communication with customers regarding KPIs and service updates. Collaborate across teams to manage national and key accounts seamlessly. Handle subcontractor scheduling, ensuring compliance with company standards. Assist in maintaining the service management database and track work completion. What We're Looking For: Essential Skills: - Excellent communication abilities with customers, manufacturers, and internal teams. - Strong problem-solving skills to resolve customer issues effectively. - Numeracy skills to understand and act on KPI information. - Team-oriented attitude with a focus on delivering exceptional customer service. - Proficiency in IT (Word, Excel, and Outlook). - Resilience and adaptability in a busy service environment. Desirable Skills: - Product and parts knowledge (training will be provided). - Quick thinking, organised, and capable of learning swiftly. - Detail-oriented with the ability to work under pressure. Why Join Us? Be part of a team that values excellence and customer satisfaction. Enjoy a supportive work environment that encourages professional growth. Contribute to a company that priorities its employees and fosters a culture of collaboration. If you're ready to take the next step in your career and make a meaningful impact, we want to hear from you! Apply today and bring your passion for organisation and customer service to our client's team! How to Apply: To express your interest, please submit your CV and a brief cover letter detailing your relevant experience. We can't wait to meet you! Location: High Wycombe Contract Type: Permanent Industry: Utilities Join us and help shape the future of customer service in the Utilities sector! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Manufacturing Production Manager A fantastic opportunity for a Manufacturing Production Manager to oversee manufacturing operations, production planning and workflow management within a busy factory environment. Ideal for someone with strong leadership, quality control and continuous improvement experience. If you've also worked in the following roles, we'd also like to hear from you: Factory Manager, Manufacturing Manager, Production Operations Manager, Joinery Supervisor, Joinery Manager, Joinery Manufacturing Production Supervisor, Operations Supervisor, Manufacturing Operations Manager, Workshop Manager SALARY: £38,000 - £45,000 per annum (depending on experience) + Benefits LOCATION: Corby, Northamptonshire, East Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 7am - 4pm, Fridays 7am - 1pm JOB OVERVIEW We have a fantastic new job opportunity for a Manufacturing Production Manager to support the Factory Manager in delivering efficient, high-quality manufacturing operations. As a Manufacturing Production Manager you will take ownership of day-to-day production activities, ensuring production schedules, workflow and output targets are consistently achieved across all departments. The Manufacturing Production Manager will work closely with coordinators, logistics and contracts teams to maintain operational excellence, drive continuous improvement and ensure customer deadlines are met. This role requires strong leadership, production planning expertise and a proactive approach to problem-solving within a fast-paced manufacturing environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Manufacturing Production Manager include: Production Planning and Scheduling: Develop and manage daily and weekly production schedules aligned to capacity and customer orders Operational Oversight: Take ownership of all factory departments ensuring efficient workflow and output Performance Management: Support and hold Department Coordinators accountable for delivery against production plans Workflow Coordination: Ensure all Works Orders move efficiently through each stage of production Issue Resolution: Identify bottlenecks, delays and inefficiencies and implement corrective actions Cross-Department Collaboration: Liaise with logistics and contracts teams to meet delivery deadlines Quality Assurance: Maintain high standards of quality control and ensure compliance with specifications Continuous Improvement: Drive a culture of zero waste, reducing reworks and improving processes KPI Reporting: Monitor and report on production performance and key metrics Leadership Cover: Act as deputy to the Factory Manager when required CANDIDATE REQUIREMENTS Proven experience in a senior production or operations management role within manufacturing Strong knowledge of production planning, scheduling and Works Order systems Ability to read and interpret technical drawings and specifications Excellent organisational and problem-solving skills with the ability to manage multiple priorities Strong leadership and communication skills with experience motivating teams Experience driving continuous improvement and operational efficiency Knowledge of quality standards and compliance processes (e.g. ISO procedures) Understanding of health and safety regulations within a factory environment Ability to analyse performance data and implement improvements Experience coaching and developing team members Must have joinery qualification (Level 2 or Level 3 NVQ in Carpentry & Joinery or City & Guilds Covering Bench Joinery, Workshop) or equivalent qualification Must have knowledge covering external joinery, fire doorsets, panels and cabinets DESIRABLE Lean Six Sigma certified highly desirable HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14602 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Corby, Northamptonshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ

Job Title: Logistics Collaboration Coordinator Location: Milton Keynes You will play an integral role in overseeing the transportation of goods from main distribution sites and co pack sites to customers and across our storage network. This role focuses on building strong collaborative relationships across our Southern Logistics network, ensuring the efficient coordination of third party activities to support overall success. Your ability to manage cross functional teams and stakeholders will be essential in optimising logistics performance. Responsibilities Data Analysis & Metrics: Maintain key performance metrics and analyse data to identify trends, assess performance, and implement strategic improvements. Strategic Project Support: Contribute to the logistics strategic project pipeline, focusing on future volume projections, network design, and evolving storage and distribution needs. Cross Functional Coordination: Engage stakeholders, third party partners, and agencies to ensure alignment on logistics goals and achieve optimal outcomes. Sustainability & Customer Focus: Work collaboratively to achieve long term sustainability while ensuring the highest level of customer satisfaction. Compliance and Best Practices: Ensure full compliance with road transport laws, H&S regulations, and company procedures, while driving the adoption of best practices throughout the team. Change Management: Actively embrace and engage in organisational change projects to enhance logistics operations and processes. Health and Safety: Champion the safety of employees as the top priority, ensuring full compliance with health and safety regulations. Logistics Resource Management: Strategically plan and manage logistics resources to drive performance improvements and optimise service delivery, target of CCF 97% & OT losses within 4%. Cost Efficiency: Focus on achieving cost saving initiatives and meeting cost to serve targets without compromising quality. Collaboration and Stakeholder Engagement: Actively collaborate with peers, key stakeholders, cross functional teams, and third party partners to ensure effective communication, best practices, and operational alignment. Issue Resolution: Investigate and resolve any arising operational problems or customer complaints, taking a proactive approach to maintaining service excellence. Performance Leadership: Lead by example and hold third party partners accountable to the highest standards, ensuring consistent performance and continuous improvement. What you'll bring to this role Logistics Experience: Proven experience within a logistics or supply chain setting, with a focus on resource management, CHEP processing and operational excellence. Health & Safety Expertise: Comprehensive knowledge of workplace health and safety standards, including ISO requirements, to maintain a safe work environment. Problem Solving & Organizational Skills: Excellent at solving complex problems, managing competing priorities, and staying organized in a fast paced environment. Exceptional Communication: Strong interpersonal and communication skills, with the ability to engage with diverse teams and external partners, fostering a collaborative work culture. System Proficiency: Proficient in ERP, WMS, and Transport systems, with strong competence in Google/ Microsoft applications. Collaborative Mindset: A team oriented professional who thrives in cross functional collaboration, bringing together multiple stakeholders to achieve shared goals. Benefits Up to 33 days holiday Flexible holiday trading Living Wage Employer Healthcare Cash Plan Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases, etc. Life assurance Save as you earn scheme Staff sales discount Free AG Barr products throughout your working day Pension Annual salary review Ongoing professional development We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

At Taylor Wimpey, we don't just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you'll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Primary Responsibilities Acts as an inspiring role model across the team in the delivery of great customer service Always demonstrates positive behaviour when discussing or interacting with customers Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way Role models Taylor Wimpey's values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities Works independently to resolve issues, tasks and complaints within the required SLA timeframe Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn't required with the customer by another person Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers Experience, Qualifications, Technical Requirements Previous experience of working in a fast-paced Customer Service environment Strong interpersonal and relationship building skills Proven ability to work collaboratively Proven ability to work independently, prioritise work and take initiative to find solutions to problems Proven ability to remain calm, measured and resilient in challenging situations Experience of working in the housebuilding industry What we offer at Taylor Wimpey At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Internal Applicants: Please inform your line manager if you wish to apply for this role.

Customer Service Coordinator - Export Team NG17 - on site 27,000 - 29,000 neg (salary reviewed every 6 months up to the current 2-year salary of 36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Customer Service Coordinator to join their export team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Customer Service Coordinator: Coordinating and administering support for their international markets Responding to customer queries and delivering customer focused resolutions. Providing excellent service to international agents, distributors, and customers. Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries. Accurately processing orders, with a focus on efficiency and cost-effective shipping. Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed. Managing weekly consolidated shipments to distributors Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations. Developing and maintaining excellent product knowledge. Person Specification: High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience Experience / knowledge in exporting goods to overseas markets Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. Have meticulous attention to detail Enjoys working as part of a wider team Ability to perform under pressure and remain calm Work using own initiative IT competent Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines Able to adapt to change at short notice Strong communication skills both written and verbal Other Information : The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.

Part time Administrator Location: Chandlers Ford, Southampton Salary: £27,000 Pro rata Contract: please not this is a 12-month temporary assignment initially Hours: Part time 30 hours per week, ideally 9am to 3pm Monday to Friday although can be flexible Dynamite Recruitment is delighted to be working in partnership with a well-established and growing service provider based in the Southampton area. Due to continued growth, our client is seeking an organised and proactive Part time Administrator to join their busy operations team. The Role As a part time administrator / coordinator you will play a key role in ensuring the smooth delivery of services by acting as the central point of contact between customers, engineers, and technicians. This is a fast-paced position that requires strong organisational skills and the ability to manage multiple priorities effectively. Key Responsibilities Managing customer expectations and scheduling service visits via email and on the telephone Coordinating multiple engineer and technician diaries Confirming appointments with customers ahead of visits Issuing job sheets and ensuring engineers have the required materials and stock Planning efficient routes for field teams Booking in works and updating internal systems Completing high volumes of administration accurately Handling customer queries and resolving complaints professionally Checking timesheets and tracker activity to support payroll Raising quotations and invoices for completed works Supporting aged debt resolution Signing off supplier invoices and assisting the Finance team Arranging servicing, maintenance, equipment hire, and emergency breakdown support To be successful in this role, you will have Previous administration experience (essential) Excellent organisational skills and strong attention to detail Confident communication skills, both written and verbal The ability to manage multiple tasks in a fast-paced environment A proactive, reliable, and customer-focused approach Confidence working in a fully office-based environment Experience within a scheduling, operations, or service coordination role would be highly advantageous. What s on Offer Salary of £27,000 pro rata Monday to Friday hours Opportunity to join a stable and growing business Immediate interviews available. Please contact the Commercial Desk on (phone number removed) for more information or submit your CV as soon as possible to be considered.

Customer Care Coordinator Location: Glasgow Hours: Full-time, Permanent Salary: Circa £26,400 (experience dependant) plus & benefits About the Opportunity Are you passionate about delivering outstanding customer service and taking ownership of the customer journey? This is a fantastic opportunity to join a well-established UK housebuilder as a Customer Care Coordinator , where your contribution genuinely makes a difference to homeowners and the wider business. This role sits at the heart of the customer experience function and is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong relationships. What's on Offer Competitive salary and performance-related bonus Life assurance and contributory pension scheme Health and wellbeing support Employee benefits platform with retail discounts and wellbeing resources A supportive, inclusive culture with a strong focus on personal development Opportunity to be part of a customer-focused business committed to quality and continuous improvement The Role As a Customer Care Coordinator , you will play a key role in ensuring homeowners feel supported, informed, and valued throughout the after-sales journey. Acting as the main point of contact, you'll coordinate the resolution of issues efficiently and professionally, working closely with internal teams and external contractors to deliver a high standard of service. You will manage your own portfolio of properties, maintaining clear communication and ensuring all actions are completed in line with service level agreements and industry standards. About You We're looking for someone who is customer-focused, organised, and confident managing multiple priorities. You'll ideally have: Excellent written and verbal communication skills A calm, solutions-focused approach, even under pressure Strong organisational skills with close attention to detail The ability to take ownership and see tasks through to completion Confidence using IT systems, including Microsoft Word, Excel, and Outlook (experience with CRM or property systems is a plus but not essential) A collaborative attitude, with resilience, flexibility, and initiative A full driving licence and access to a vehicle (desirable for site visits) Key Responsibilities Act as the first point of contact for customers via phone, email, and online portals, handling queries with empathy and professionalism Take ownership of customer cases from initial contact through to resolution, providing regular updates and managing expectations Accurately log and maintain all customer interactions and actions on internal systems Coordinate repair and maintenance works by scheduling operatives and subcontractors, monitoring progress and completion Carry out follow-up and courtesy calls to confirm satisfaction and identify further support needs Build effective working relationships with contractors, site teams, and technical specialists Attend site visits where required to support issue resolution Ensure activity aligns with company timelines, service standards, and relevant industry codes Support continuous improvement by contributing feedback and learning from customer insights Provide general administrative support, including documentation, reporting, and cost controls where required Why Apply? This is more than a customer service role - it's an opportunity to be part of a business that values quality! Apply Today!

Property & Resident Services CoordinatorSouth West London£40,000 - £45,000 Mon-Fri Onsite Looking to step into a role at one of London's most exciting, large-scale residential developments? This is a fantastic opportunity to join a high-end, multi-phase scheme in a role that sits at the heart of resident experience, operations, and property coordination . What you'll be doing Managing resident queries via an online portal Ensuring fast, professional responses (KPI-driven) Coordinating with concierge, ops & property managers Tracking requests through to resolution Producing reports and identifying service improvements Keeping systems, data, and communication fully up to date What they're looking for Experience in residential property, BTR, or hospitality Strong communication & customer service skills Highly organised and proactive Comfortable using systems / CRM platforms Some exposure to property management or leases is a bonus This is a hands-on coordination role (non-managerial) - ideal for someone looking to grow. Why this role? Be part of a major London development with multiple future phases Work across teams and gain broad exposure to operations & property Clear long-term progression opportunities Top Benefits Salary up to £45k Strong career progression opportunities Private healthcare + virtual GP Interest-free travel loan Enhanced pension (up to 8% employer contribution) Ongoing training & development Apply now or reach out for more info - interviews starting ASAP.

Works Delivery Coordinator London Up To £40,000 We are partnering with our customer to recruit a proactive and highly organised Works Delivery Coordinator . This is a fast-paced, business-critical role that underpins the smooth operation, maintenance, and safety of 26 sites across a busy transport network. The Situation Our client manages a complex and demanding estate, overseeing around 6,500 assets and delivering more than 2,500 Planned Preventative Maintenance (PPM) tasks each year. With the industry preparing for significant structural changes by late next year, they are seeking a resilient professional who can excel in a "business as usual" environment while adapting to evolving operational needs. You will join a collaborative facilities team committed to maintaining high standards across a 24/7, 365-day operation. The Role Reporting to the Facilities Manager, you will serve as the operational hub of the station maintenance function. You will be the key point of contact for reactive repairs, contractor coordination, and financial tracking. This is not a traditional administrative or office-based role - it requires hands-on involvement in maintenance activity, strong engineering awareness, and the ability to manage the logistics of a high-footfall, safety-critical environment. Key Responsibilities Reactive Maintenance Management: Act as the first point of contact for station faults, determining escalation routes, sourcing contractors, and managing the full repair cycle to ensure timely resolution. Contractor Liaison: Coordinate external contractors, ensuring they are properly briefed, compliant, and completing works to the required standard and within agreed timescales. Financial & Administrative Oversight: Raise Purchase Orders (POs), maintain financial trackers, and ensure all maintenance records are accurately updated within the asset management system. Operational Support: Assist with the management of materials, vehicles, and essential equipment. Continuous Improvement: Identify opportunities to enhance internal processes and contractor performance. Stakeholder Engagement: Participate in internal meetings, acting as the link between site-based teams and the wider facilities department. Essential Skills & Experience Success in this role requires more than general administrative experience - you must bring a technical or facilities-focused background. Facilities/Maintenance Experience: Proven experience within a technical, engineering-led, or facilities maintenance environment. You must understand how buildings and station infrastructure operate. Systems Proficiency: Experience using bespoke asset management or maintenance software is essential. Operational Resilience: Ability to manage high-pressure, fast-moving reactive maintenance demands within a 24/7 operation. Health & Safety Awareness: Strong understanding of health and safety protocols within a regulated transport or similar environment.

Customer Coordinator Warwick (Hybrid working) 12 Month Contract Are you ready to embark on an exciting journey with our clients as they transform the Electricity Transmission System? Join a dynamic team in Central Region where your contributions will shape the future of energy connections! We are seeking a passionate and detail-oriented Customer Coordinator to support our connections process, working with a diverse range of stakeholders from traditional generators to innovative Hydrogen projects and large Data Centre connections. As an Assistant Connections Engineer, your role will be pivotal in ensuring seamless connections for various customer groups. Your responsibilities will include : Collaborate with Experts: Work alongside the Lead Connections Engineer, Customer Account Managers, and Power System Engineers to develop connection offers that meet customer needs within agreed timelines. Design Solutions: Use various design tools to create comprehensive connection solutions that outline scope, costs, and timelines while adhering to industry frameworks and internal governance. Support Stakeholders: Act as a Subject Matter Expert during the connections process, ensuring alignment on technical, commercial, and legal aspects while actively supporting Customer Account Managers and regional teams. Maintain Systems: Ensure that core systems utilized in the offer process remain updated and accurate. Drive Satisfaction: Enhance customer and stakeholder satisfaction through proactive engagement, transparency, and timely resolution of issues. To thrive in this role, you should possess : Customer & Stakeholder Management Experience: Proven track record of managing relationships and ensuring satisfaction. Electricity Transmission/Utilities knowledge (Preferred) Problem-Solving Skills: A knack for identifying challenges and influencing positive outcomes. Business Awareness: Understanding of relevant business processes and frameworks. Attention to Detail: Experience in a high-volume work environment with strong organizational skills. Why Join Us? Be Part of a Transformation: Play a key role in an ambitious project that impacts the future of electricity transmission! Collaborative Environment: Work alongside talented professionals in a supportive and innovative atmosphere. Career Growth: Opportunities for learning and development as you enhance your skills and knowledge. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Basildon or London (you can choose) who are looking to appoint a Complaints Coordinator for the 3 months ongoing, at the rate of 20.51 per hour umbrella Job responsibilities To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents This is a hybrid role (combination of remote work and office presence - but you will need to be in the office until you are able to operate independently whereby you can apply hybrid working spending 2 days in office and 3 from home) Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.