Customer Complaints Handler

We are currently looking for experienced Customer Complaints Handler to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience

Customer Complaints Handler
Barton-upon-Humber
£26,156 per annum + £750 quarterly bonus (dependent on targets)
Monday to Friday 8:55am to 5:30pm (40 hours per week)
Permanent

This is a full-time office based position, applicants must live within a reasonable commute to Barton-upon-Humber

Our client is looking for Customer Complaints Handler to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.

You will receive a fantastic benefits package including:

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

As a Customer Complaints Handler, you will be required to:

• Owning and proactively resolving customer and third-party complaints and compensation claims
• Looking after 35 to 45 customers at one time
• Following company policies
• Ensuring fair treatment of customers at all times
• Completing thorough and objective investigations
• Assisting stores with related queries or concerns

What we require from the Customer Complaints Handler

• Previous complaints handling experience within a call centre, hospitality or retail is essential
• Excellent communication skills
• Previous Complaints and Resolution experience managing a case load end to end, including investigations
• Knowledge of ADR and Section 75 is desirable
• Ability to take ownership of customer queries and maintain confidentiality
• Excellent IT Literacy
• Flexibility with working hours and overtime, including weekends and evenings when required

If this sounds like your next role, then we want to hear from you!

If calling the office, please ask for Jessica Patterson

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