Customer Service Advisor

Recruit4staff are representing a well-established lawn care business in their search for a Customer Service Advisor to work in St Asaph

Job Details:

• Pay: £24,784.50 per annum
• Hours of Work: Earlies & Lates rotating weekly. Week 1 Monday to Friday 8:30am 4:30pm & Week 2 Monday to Friday 9:30am 5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)
• Duration: Permanent
• Benefits: 22 days holiday plus bank holidays (increasing to 26 with service), medical cash plan, Christmas shutdown, free lawn treatments, enhanced paternity & maternity pay, company sick pay, 24 hour Employee Assistance Helpline, store discounts, long service awards, Employee of the Month awards, pension

Job Role: As a Customer Service Advisor, you will engage with customers across phone, email, live chat, and post, delivering excellent service and expert advice. The Customer Service Advisor will take ownership of customer journeys, ensuring first contact resolution wherever possible. You will recommend treatments based on lawn condition, upsell services where appropriate, and manage customer accounts including setting up direct debits and scheduling treatments. Working as a Customer Service Advisor, you will collaborate with internal teams, maintain accurate records, and ensure all KPIs and service standards are met.

Essential Skills, Experience, or Qualifications:

• Previous experience in a Customer Service Advisor or similar role
• Excellent written and verbal communication skills
• Strong customer-first approach
• Ability to work towards and achieve KPIs
• Willingness to learn and develop within the Customer Service Advisor role

Advantageous Skills, Experience, or Qualifications

• Experience using Salesforce and Microsoft Office programmes
• Strong teamwork and cross-department communication skills

Additional Information

• Opportunity to develop within the company
• Supportive team environment focused on continuous improvement

Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham

Similar Job Titles: Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales Advisor

For further information about this Customer Service Advisor and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.