Workflow Coordinator

Owen Reed is looking for a Workflow / Document Specialist for a top law firm.

Job Title: Workflow / Document Specialist

Contract: 12 Month FTC (Full-Time)

Location: Fully Remote

Hours: 07:30 - 15:30 (1-hour break)

The Role

We are recruiting a versatile and highly organised Workflow / Document Specialist to join a busy Document Design Centre team. This is a unique 50/50 split role, combining hands-on document production with workflow coordination responsibilities.

You will play a key role in ensuring seamless workflow operations while delivering high-quality document services, maintaining exceptional client service standards in a fast-paced, professional environment.

Key Responsibilities

• Deliver high-quality document services with a strong focus on accuracy and deadlines
• Coordinate and manage workflow across the Document Centre
• Act as a key point of contact for team queries, escalating issues where necessary
• Monitor team productivity and identify any risks or bottlenecks
• Ensure adequate staffing levels and liaise with management for additional resource
• Handle first-line queries and complaints, ensuring prompt resolution
• Produce professional, consistently formatted documents in line with brand guidelines
• Provide technical troubleshooting support for document-related issues
• Manage and prioritise multiple projects effectively
• Maintain strong client relationships and deliver excellent customer service
• Support reporting processes, including data collation for monthly reports
• Ensure effective communication and handover between shifts
• Continuously develop technical skills and stay up to date with new technologies

About You

• Proven experience in workflow coordination within a document production environment
• Previous document production experience within a legal or professional services setting
• Strong knowledge of document production tools, systems, and best practices
• Advanced technical capability and problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities under pressure
• Strong attention to detail and commitment to quality
• Proactive, self-motivated, and able to work independently
• Comfortable working in a fast-paced, deadline-driven environment
• Flexible, adaptable, and solutions-focused