Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Apr 16, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Lighthouse Hotel Management are recruiting for the exciting role of Fulle Time Breakfast Manager at The Halyard, Rope Walks Liverpool. Reporting into the Food & Beverage Manager, you will be responsible for leading and managing the Breakfast operation, ensuring a smooth, high-quality service is delivered each morning. You will oversee the team, maintain brand standards, drive guest satisfaction, and ensure the department operates efficiently and profitably. What Are We Looking For? We are looking for a confident and proactive leader who thrives in a fast-paced environment and has a passion for delivering exceptional guest experiences. You will have strong organisational skills, attention to detail, and the ability to motivate and develop a team. This is an excellent opportunity for someone looking to take ownership of a key department and further their career within hotel management. Key Responsibilities of our Breakfast Manager: To oversee the smooth day-to-day operation of the Breakfast service To ensure all brand standards and service expectations are consistently delivered To lead, motivate and develop the Breakfast team, ensuring high performance and engagement To monitor and drive guest satisfaction, quality, and service standards To manage staffing levels in line with business needs To control costs, stock, and wastage in line with departmental budgets To coordinate food preparation, presentation, and service with the kitchen team To maximise revenue through effective upselling and operational control To maintain high standards of cleanliness, hygiene, and safety To conduct regular team briefings and communicate business updates To work closely with senior management to drive performance and continuous improvement Skills & Experience expected of our Breakfast Manager: Previous supervisory or management experience within a hotel or restaurant environment Strong leadership and team management skills Excellent communication and organisational abilities A hands-on approach with a strong work ethic Passion for delivering outstanding guest service Good financial awareness and ability to manage costs Knowledge of food safety and hygiene standards Where Will You Be Working? Voyagers Restaurant, The Halyard, Rope Walks Liverpool is a hotel operated under the IHG Vignette Collection - the first of its kind in the UK. Managed by Lighthouse Hotel Management, part of the Molo Hotel Group. What's In It for You? Competitive salary and opportunities for career progression within Lighthouse Hotel Management Monthly Service Charge Enhanced employee benefits including 24/7 access to an online GP Ongoing training and development programmes Employee, friends & family discounts on hotel stays and dining A vibrant, inclusive and supportive working environment Employee recognition programmes Uniform and meals on duty provided Death in service benefit for contracted employees Join our team and play a key role in delivering exceptional guest experiences every morning. Apply now and become part of our exciting journey! Lighthouse Hotel Management is an equal opportunity employer and welcomes applications from all backgrounds.
Apr 16, 2026
Full time
Lighthouse Hotel Management are recruiting for the exciting role of Fulle Time Breakfast Manager at The Halyard, Rope Walks Liverpool. Reporting into the Food & Beverage Manager, you will be responsible for leading and managing the Breakfast operation, ensuring a smooth, high-quality service is delivered each morning. You will oversee the team, maintain brand standards, drive guest satisfaction, and ensure the department operates efficiently and profitably. What Are We Looking For? We are looking for a confident and proactive leader who thrives in a fast-paced environment and has a passion for delivering exceptional guest experiences. You will have strong organisational skills, attention to detail, and the ability to motivate and develop a team. This is an excellent opportunity for someone looking to take ownership of a key department and further their career within hotel management. Key Responsibilities of our Breakfast Manager: To oversee the smooth day-to-day operation of the Breakfast service To ensure all brand standards and service expectations are consistently delivered To lead, motivate and develop the Breakfast team, ensuring high performance and engagement To monitor and drive guest satisfaction, quality, and service standards To manage staffing levels in line with business needs To control costs, stock, and wastage in line with departmental budgets To coordinate food preparation, presentation, and service with the kitchen team To maximise revenue through effective upselling and operational control To maintain high standards of cleanliness, hygiene, and safety To conduct regular team briefings and communicate business updates To work closely with senior management to drive performance and continuous improvement Skills & Experience expected of our Breakfast Manager: Previous supervisory or management experience within a hotel or restaurant environment Strong leadership and team management skills Excellent communication and organisational abilities A hands-on approach with a strong work ethic Passion for delivering outstanding guest service Good financial awareness and ability to manage costs Knowledge of food safety and hygiene standards Where Will You Be Working? Voyagers Restaurant, The Halyard, Rope Walks Liverpool is a hotel operated under the IHG Vignette Collection - the first of its kind in the UK. Managed by Lighthouse Hotel Management, part of the Molo Hotel Group. What's In It for You? Competitive salary and opportunities for career progression within Lighthouse Hotel Management Monthly Service Charge Enhanced employee benefits including 24/7 access to an online GP Ongoing training and development programmes Employee, friends & family discounts on hotel stays and dining A vibrant, inclusive and supportive working environment Employee recognition programmes Uniform and meals on duty provided Death in service benefit for contracted employees Join our team and play a key role in delivering exceptional guest experiences every morning. Apply now and become part of our exciting journey! Lighthouse Hotel Management is an equal opportunity employer and welcomes applications from all backgrounds.
Deputy Store Director - White City Our client is looking for a strong retailer to join their new store team in London, White City. As Deputy Store Director, youll act as the trusted number two in the store, working closely with the Store Director and the entire store team to drive overall business performance and ensure seamless day-to-day operations. In this key role, you'll: Support the Store Director in delivering on strategic goals across sales, service, and operational excellence Lead and develop high-performing teams, ensuring alignment with the brand values and service standards Collaborate with both the Customer Experience and Operations teams to create an engaging and efficient store environment Monitor performance metrics, identify opportunities for improvement, and implement initiatives that enhance the end-to-end customer journey Responsibilities Customer Experience: Spend 50/80% of your time on the sales floor, actively leading and inspiring the team to deliver memorable and immersive client experiences. Role-model the attitude, setting the standard for exceptional service, professionalism, and positivity. Provide hands-on support in challenging client situations, ensuring issues are resolved quickly and client satisfaction is maintained. Deliver ongoing coaching and training, empowering team members to meet and exceed commercial and operational KPIs. Take ownership of floor leadership, ensuring consistent coverage, smooth operations, and an elevated service environment. Motivate and energise the team through dynamic floor management, creating an addictive and engaging shopping experience. Utilise tools and mystery shopper reports to analyse satisfaction scores and implement targeted action plans for continuous improvement. Inspire and guide the team in leveraging digital tools to offer personalised and connected client services. Partner with the Training team to coach and support the delivery of Beauty Services, maximising client engagement, and loyalty. Foster strong working relationships with Brand Supervisors and ensure regular follow-up on Brand BC performance. Lead and align the management team to cultivate a vibrant and welcoming store atmosphere, driving results across all commercial KPIs. Operational Excellence: Optimise and oversee store operations in partnership with the Operations Manager, ensuring efficiency, compliance with company policies, and adherence to operational guidelines. Inspire and support the management team in enforcing all store policies and procedures related to products, testers, pricing, merchandising, and coordination with external partners (including brands, helpers, and security). Collaborate with the Operations Manager to maintain the stores premium image, focusing on cleanliness, product availability, and overall presentation. In partnership with Category Managers, ensure the team consistently applies and follows operational standards and procedures across all departments. Proactively monitor stock levels and communicate low-stock or out-of-stock risks to the Operations Manager to maintain optimal product availability. Work alongside the Operations Manager to uphold visual merchandising (VM), animation, and marketing execution standards, ensuring alignment with brand image and campaign guidelines. Team Management: Partner with the store director to recruit, train, retain and develop talent. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody the company values, fostering a culture of growth and opportunity. Align team objectives with the company's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Skills: Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Package: £55,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Apr 16, 2026
Full time
Deputy Store Director - White City Our client is looking for a strong retailer to join their new store team in London, White City. As Deputy Store Director, youll act as the trusted number two in the store, working closely with the Store Director and the entire store team to drive overall business performance and ensure seamless day-to-day operations. In this key role, you'll: Support the Store Director in delivering on strategic goals across sales, service, and operational excellence Lead and develop high-performing teams, ensuring alignment with the brand values and service standards Collaborate with both the Customer Experience and Operations teams to create an engaging and efficient store environment Monitor performance metrics, identify opportunities for improvement, and implement initiatives that enhance the end-to-end customer journey Responsibilities Customer Experience: Spend 50/80% of your time on the sales floor, actively leading and inspiring the team to deliver memorable and immersive client experiences. Role-model the attitude, setting the standard for exceptional service, professionalism, and positivity. Provide hands-on support in challenging client situations, ensuring issues are resolved quickly and client satisfaction is maintained. Deliver ongoing coaching and training, empowering team members to meet and exceed commercial and operational KPIs. Take ownership of floor leadership, ensuring consistent coverage, smooth operations, and an elevated service environment. Motivate and energise the team through dynamic floor management, creating an addictive and engaging shopping experience. Utilise tools and mystery shopper reports to analyse satisfaction scores and implement targeted action plans for continuous improvement. Inspire and guide the team in leveraging digital tools to offer personalised and connected client services. Partner with the Training team to coach and support the delivery of Beauty Services, maximising client engagement, and loyalty. Foster strong working relationships with Brand Supervisors and ensure regular follow-up on Brand BC performance. Lead and align the management team to cultivate a vibrant and welcoming store atmosphere, driving results across all commercial KPIs. Operational Excellence: Optimise and oversee store operations in partnership with the Operations Manager, ensuring efficiency, compliance with company policies, and adherence to operational guidelines. Inspire and support the management team in enforcing all store policies and procedures related to products, testers, pricing, merchandising, and coordination with external partners (including brands, helpers, and security). Collaborate with the Operations Manager to maintain the stores premium image, focusing on cleanliness, product availability, and overall presentation. In partnership with Category Managers, ensure the team consistently applies and follows operational standards and procedures across all departments. Proactively monitor stock levels and communicate low-stock or out-of-stock risks to the Operations Manager to maintain optimal product availability. Work alongside the Operations Manager to uphold visual merchandising (VM), animation, and marketing execution standards, ensuring alignment with brand image and campaign guidelines. Team Management: Partner with the store director to recruit, train, retain and develop talent. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody the company values, fostering a culture of growth and opportunity. Align team objectives with the company's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Skills: Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Package: £55,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Trainee Manager Programme 2026 Hastings Hotels is a family owned luxury hotel group based in Northern Ireland, recognised as a leading name in the hospitality industry. We are known for delivering exceptional guest experiences and upholding a legacy of excellence across generations. At Hastings Hotels, we believe great hospitality starts with great people. We love welcoming new talent to our teams and are committed to supporting our employees through ongoing training, mentoring, and development, that aligns with their career ambitions and helps them to achieve their goals. Our Trainee Manager Programme is a two year development journey designed for ambitious individuals eager to embrace our vision and values, while gaining hands on experience in a dynamic, guest focused industry. Applications are now open for September 2026! What we are looking for: Excellence Motivated individuals who are driven and passionate about delivering an outstanding service to our guests. Integrity Professionals who act with honesty and professionalism, serving as role models to their peers. Innovation Creative thinkers who embrace new ideas and improvements. Teamwork Enthusiastic team players who support and empower others. Passion People who bring energy, drive, and pride to their work. What You'll Gain: Multi departmental experience across our hotels, providing a comprehensive understanding of the hospitality industry. Tailored mentorship and industry leading training to support your personal and professional growth. A customised career path designed to align with your long term goals. A University Diploma (Level 4) through our bespoke programme delivered in partnership with Ulster University. Employment Details Fixed term for 2 years, with the possibility of permanency. Start date of 1st September 2026. Full time, 35 hours per week excluding breaks. Flexibility is essential. You will work on a rota basis and be available for evenings, weekends, and public holidays as required. Willingness to travel. A rotational programme, involving placements across our portfolio of properties. Here is what you can expect in return: A competitive salary 29 days holiday plus an additional days' leave for your birthday Cash and credit card tips Employee discounts Free staff meals About the role The Trainee Manager Programme is an opportunity to work across many aspects of our hospitality business, by completing rotations in Food, Beverage, Housekeeping, Front Office and Duty Management across our properties. From month 9, you will also benefit from additional placements with our Head Office Teams in Central Reservations, IT, and People & Culture. Job Description: To complete your assigned series of rotations, starting with the core aspects of each role and department. To perform the operational tasks undertaken by our teams, before progressing. To support departmental managers in the delivery of exceptional experiences for our guests. To take responsibility for developing your knowledge and skills in each programme placement. To ensure that you are knowledgeable about the facilities and services within our hotels and are proactive in the sale of these to guests. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To ensure Hastings quality standards and procedures are fully understood and implemented. To ensure you assist guests with any reasonable request for hotel services. To ensure the service areas, fixtures and equipment are properly maintained and presented to Hastings standards. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To ensure the compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by the management team. In year two of the programme It is expected you will be able to support with the management and motivation of employees through effective communication, training, and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. To carry out the role of Duty Manager at your assigned property. To support the team with responding to queries and complaints, and finding the appropriate solution. To maintain effective communication and relationships with other hotel departments, to maintain an effective operation and ensure guest satisfaction. Learning & Development You will engage fully in each rotation, building skills in our hospitality operations from entry level, through to supervisory and managerial roles. In year two of the programme, you will commit to completing our accredited qualification in partnership with Ulster University, covering leadership, KPIs, service excellence, change management, and team building. You will actively take responsibility for your personal learning, development, and reflection throughout the programme. Required Criteria The right to work in the UK A professional appearance A passion for hospitality and delivering memorable experiences Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics Exceptional attention to detail, ensuring our standards of service and presentation are met A collaborative and positive attitude, with the ability to work well within a team to achieve success Please Note: Whilst a driving licence is not a requirement of this role, you will need to ensure you have the ability to commute to our various locations across Northern Ireland Desired Criteria Educated to Level 6 (Undergraduate Degree) or the equivalent in a relevant field e.g. Tourism and Hospitality Management Previous experience in hospitality Skills you'll need Bar Service Food Service Skills Exceptional Customer Service Skills Developing Self Teamwork Hastings Hotels is an Equal Opportunities Employer.
Apr 16, 2026
Full time
Trainee Manager Programme 2026 Hastings Hotels is a family owned luxury hotel group based in Northern Ireland, recognised as a leading name in the hospitality industry. We are known for delivering exceptional guest experiences and upholding a legacy of excellence across generations. At Hastings Hotels, we believe great hospitality starts with great people. We love welcoming new talent to our teams and are committed to supporting our employees through ongoing training, mentoring, and development, that aligns with their career ambitions and helps them to achieve their goals. Our Trainee Manager Programme is a two year development journey designed for ambitious individuals eager to embrace our vision and values, while gaining hands on experience in a dynamic, guest focused industry. Applications are now open for September 2026! What we are looking for: Excellence Motivated individuals who are driven and passionate about delivering an outstanding service to our guests. Integrity Professionals who act with honesty and professionalism, serving as role models to their peers. Innovation Creative thinkers who embrace new ideas and improvements. Teamwork Enthusiastic team players who support and empower others. Passion People who bring energy, drive, and pride to their work. What You'll Gain: Multi departmental experience across our hotels, providing a comprehensive understanding of the hospitality industry. Tailored mentorship and industry leading training to support your personal and professional growth. A customised career path designed to align with your long term goals. A University Diploma (Level 4) through our bespoke programme delivered in partnership with Ulster University. Employment Details Fixed term for 2 years, with the possibility of permanency. Start date of 1st September 2026. Full time, 35 hours per week excluding breaks. Flexibility is essential. You will work on a rota basis and be available for evenings, weekends, and public holidays as required. Willingness to travel. A rotational programme, involving placements across our portfolio of properties. Here is what you can expect in return: A competitive salary 29 days holiday plus an additional days' leave for your birthday Cash and credit card tips Employee discounts Free staff meals About the role The Trainee Manager Programme is an opportunity to work across many aspects of our hospitality business, by completing rotations in Food, Beverage, Housekeeping, Front Office and Duty Management across our properties. From month 9, you will also benefit from additional placements with our Head Office Teams in Central Reservations, IT, and People & Culture. Job Description: To complete your assigned series of rotations, starting with the core aspects of each role and department. To perform the operational tasks undertaken by our teams, before progressing. To support departmental managers in the delivery of exceptional experiences for our guests. To take responsibility for developing your knowledge and skills in each programme placement. To ensure that you are knowledgeable about the facilities and services within our hotels and are proactive in the sale of these to guests. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To ensure Hastings quality standards and procedures are fully understood and implemented. To ensure you assist guests with any reasonable request for hotel services. To ensure the service areas, fixtures and equipment are properly maintained and presented to Hastings standards. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To ensure the compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by the management team. In year two of the programme It is expected you will be able to support with the management and motivation of employees through effective communication, training, and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. To carry out the role of Duty Manager at your assigned property. To support the team with responding to queries and complaints, and finding the appropriate solution. To maintain effective communication and relationships with other hotel departments, to maintain an effective operation and ensure guest satisfaction. Learning & Development You will engage fully in each rotation, building skills in our hospitality operations from entry level, through to supervisory and managerial roles. In year two of the programme, you will commit to completing our accredited qualification in partnership with Ulster University, covering leadership, KPIs, service excellence, change management, and team building. You will actively take responsibility for your personal learning, development, and reflection throughout the programme. Required Criteria The right to work in the UK A professional appearance A passion for hospitality and delivering memorable experiences Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics Exceptional attention to detail, ensuring our standards of service and presentation are met A collaborative and positive attitude, with the ability to work well within a team to achieve success Please Note: Whilst a driving licence is not a requirement of this role, you will need to ensure you have the ability to commute to our various locations across Northern Ireland Desired Criteria Educated to Level 6 (Undergraduate Degree) or the equivalent in a relevant field e.g. Tourism and Hospitality Management Previous experience in hospitality Skills you'll need Bar Service Food Service Skills Exceptional Customer Service Skills Developing Self Teamwork Hastings Hotels is an Equal Opportunities Employer.
M&E Coordinator / M&E Manager / Building Services Coordinator/ Building Services Manager - Leading Tier 1 Main Contractor Sector: Building / Construction (Candidates considered from main contractors, M&E subcontractors and M&E Design Consultancy backgrounds). Company: One of the UK's largest privately owned building main contractors, circa £1 billion turnover, working across a range of sectors including Education, Commercial, Leisure, MOJ and Multi Storey Residential. Projects predominantly in the Midlands. This is an ideal opportunity for someone looking to transfer their M&E experience into a main contractor environment or already experienced main contractor M&E Coordinator / M&E Manager. Role The Building Services Manager will provide support to the Senior Building Services Manager to manage and competently lead the delivery of the Mechanical, Electrical and public health services installations of the schemes within the company's project portfolio. You will be responsible for the managing of each stage of the project delivery process, to ensure all works are fully coordinated and delivered in accordance with the contract programme. Responsible for managing regular progress review meetings and the preparation of stage reports for regular weekly/monthly update within the business. You will need to manage your own time with regard to your day-to-day duties, where punctual project delivery is essential. Technical review of tender documents - Design audit Support in meeting consultants in tender process Attend mid tender and post tender interviews. Review of subcontract returns - technical, compliance and commercial. Support in review of design submitted from supply chain to ensure technical compliance Supporting supply chain in preparing QT&IP together with briefing operational teams in understanding document. Periodic visits / key hold points to physically check compliance on sites Support in test and commissioning stages to ensure compliance to the specification. Support project teams in client training and familiarisation as building nears PC. Ensuring project teams have satisfactory water management systems (Temp and perm) on site with periodic checks for compliance. Support project teams with "Going live" presentations and procedures to ensure safe power on procedures. Work with regional team to expand and validate supply chain for the region. Requirements Knowledge of Building Sector. Previous employment as a M&E Co-ordinator, Building Services Coordinator, M&E Manager, Building Services Manager or Mechanical Design Engineer, Mechanical Designer, Project Engineer, M&E Supervisor, M&E Project Manager or Graduate Engineer. Previous experience / knowledge in building sector projects such as Commercial, Mixed Use, Residential, Apartment Blocks, Student Accommodation, Hotels, Extra Care Housing, MOJ, Industrial, Education or Healthcare. Previous Main Contractor employment would be ideal but not essential, Engineering Consultancy and M&E Subcontractor backgrounds also considered. Good communication skills. Relevant industry qualification (Degree / HND / HNC etc). Remuneration Competitive Basic (Dependent on experience) Car Allowance Pension
Apr 16, 2026
Full time
M&E Coordinator / M&E Manager / Building Services Coordinator/ Building Services Manager - Leading Tier 1 Main Contractor Sector: Building / Construction (Candidates considered from main contractors, M&E subcontractors and M&E Design Consultancy backgrounds). Company: One of the UK's largest privately owned building main contractors, circa £1 billion turnover, working across a range of sectors including Education, Commercial, Leisure, MOJ and Multi Storey Residential. Projects predominantly in the Midlands. This is an ideal opportunity for someone looking to transfer their M&E experience into a main contractor environment or already experienced main contractor M&E Coordinator / M&E Manager. Role The Building Services Manager will provide support to the Senior Building Services Manager to manage and competently lead the delivery of the Mechanical, Electrical and public health services installations of the schemes within the company's project portfolio. You will be responsible for the managing of each stage of the project delivery process, to ensure all works are fully coordinated and delivered in accordance with the contract programme. Responsible for managing regular progress review meetings and the preparation of stage reports for regular weekly/monthly update within the business. You will need to manage your own time with regard to your day-to-day duties, where punctual project delivery is essential. Technical review of tender documents - Design audit Support in meeting consultants in tender process Attend mid tender and post tender interviews. Review of subcontract returns - technical, compliance and commercial. Support in review of design submitted from supply chain to ensure technical compliance Supporting supply chain in preparing QT&IP together with briefing operational teams in understanding document. Periodic visits / key hold points to physically check compliance on sites Support in test and commissioning stages to ensure compliance to the specification. Support project teams in client training and familiarisation as building nears PC. Ensuring project teams have satisfactory water management systems (Temp and perm) on site with periodic checks for compliance. Support project teams with "Going live" presentations and procedures to ensure safe power on procedures. Work with regional team to expand and validate supply chain for the region. Requirements Knowledge of Building Sector. Previous employment as a M&E Co-ordinator, Building Services Coordinator, M&E Manager, Building Services Manager or Mechanical Design Engineer, Mechanical Designer, Project Engineer, M&E Supervisor, M&E Project Manager or Graduate Engineer. Previous experience / knowledge in building sector projects such as Commercial, Mixed Use, Residential, Apartment Blocks, Student Accommodation, Hotels, Extra Care Housing, MOJ, Industrial, Education or Healthcare. Previous Main Contractor employment would be ideal but not essential, Engineering Consultancy and M&E Subcontractor backgrounds also considered. Good communication skills. Relevant industry qualification (Degree / HND / HNC etc). Remuneration Competitive Basic (Dependent on experience) Car Allowance Pension
Belfast International Airport - Northern Quarter Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business that believes people are our greatest asset, we have a role for you! Our family values speak for themselves: • Do the right thing • Have fun & grow together • Take pride in what you do Working Pattern 37.5 hours per week 5 days out of 7 4am - 11pm Rewards 20 days' annual leave (pro rata) Employee Assistance Program to support your health & wellbeing Company Pension Scheme Financial Education/Financial wellbeing advisory service Company Events Role Working as part of a team, you will provide an efficient and friendly service to customers, assisting as directed with all aspects of food preparation and presentation to high quality standards. Maintain a hygienic and tidy environment; ensure tables, accompaniments and counters are kept clean and adequately supplied throughout the service period. Comply with all company and legal procedures relating to food safety, hygiene, health and safety and personal requirements. Ensure all goods are displayed correctly and are eye catching to customers. Handle all payments accurately. Ensure bar fridges and displays are stocked at the end of each shift. Be welcoming and create a friendly atmosphere for the customers. The Person Attention to detail in all aspects of the work. 2 Years Experience in a similar Supervisor role. Lead by example and live our values. Enthusiastic and passionate about customer service and reputation. Self motivated, working independently and on own initiative. Flexible with a positive, can do attitude. Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day to day basis. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants, we only respond to short listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. The successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of the role. Mount Charles Group has a policy on recruiting ex offenders; a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Downloads Privacy Notice - Job Applicants
Apr 16, 2026
Full time
Belfast International Airport - Northern Quarter Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business that believes people are our greatest asset, we have a role for you! Our family values speak for themselves: • Do the right thing • Have fun & grow together • Take pride in what you do Working Pattern 37.5 hours per week 5 days out of 7 4am - 11pm Rewards 20 days' annual leave (pro rata) Employee Assistance Program to support your health & wellbeing Company Pension Scheme Financial Education/Financial wellbeing advisory service Company Events Role Working as part of a team, you will provide an efficient and friendly service to customers, assisting as directed with all aspects of food preparation and presentation to high quality standards. Maintain a hygienic and tidy environment; ensure tables, accompaniments and counters are kept clean and adequately supplied throughout the service period. Comply with all company and legal procedures relating to food safety, hygiene, health and safety and personal requirements. Ensure all goods are displayed correctly and are eye catching to customers. Handle all payments accurately. Ensure bar fridges and displays are stocked at the end of each shift. Be welcoming and create a friendly atmosphere for the customers. The Person Attention to detail in all aspects of the work. 2 Years Experience in a similar Supervisor role. Lead by example and live our values. Enthusiastic and passionate about customer service and reputation. Self motivated, working independently and on own initiative. Flexible with a positive, can do attitude. Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day to day basis. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants, we only respond to short listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. The successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of the role. Mount Charles Group has a policy on recruiting ex offenders; a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Downloads Privacy Notice - Job Applicants
Consultant Psychiatrist in Intellectual Disabilities- Dawlish Are you interested in working with autistic adults and adults with learning disabilities in a specialist inpatient setting? This is an opportunity to join a developing regional service providing high quality care for adults with learning disabilities and/or autism with acute mental health needs. Devon Partnership NHS Trust has opened a high specification state of the art purpose built 10 bed Regional Learning Disability and Autism Inpatient Unit at The Brook in Dawlish. Designed with clinicians and people with lived experience, the unit offers a modern, therapeutic environment supporting recovery and wellbeing. We are seeking a Consultant Psychiatrist to provide inpatient clinical leadership and shared Responsible Clinician input, working closely with senior colleagues to deliver person-centred care. The post suits psychiatrists with experience in Learning Disability Psychiatry or General Adult Psychiatry with an interest in neurodiversity and complex mental health. You will work within a skilled multidisciplinary team contributing to assessment, diagnosis, treatment planning, risk management, admission avoidance and timely discharge. LTFT working and additional paid sessions may be available, and informal discussions or visits are warmly encouraged prior to application. Why work at The Brook? Strong MDT Opportunity to shape a regional service Support for teaching, supervision, QI and research Main duties of the job You will be part of a large, skilled multidisciplinary inpatient team and work closely with established community services and supportive LD&A Consultant and MPAC colleagues across Devon. You will provide medical leadership within the Regional LDA Inpatient Unit (1.0 WTE). All admissions are referred through a multidisciplinary panel with regional partners, including Avon & Wiltshire Partnership Trust, who plan to open a second specialist facility to enhance support for people with learning disabilities and autistic people across the wider region. Your responsibilities will include assessment, diagnosis, treatment planning, risk management and acting as Responsible Clinician where appropriate. You will work with health and social care partners to support admission avoidance, timely discharge and repatriation. Innovation and service improvement are central to the unit, supported by a dedicated QI team. We have strong links with Exeter University and support clinically relevant trials across psychiatry. A new research and teaching facility is being developed at Wonford House to reflect national recognition in clinically led research. Training for nursing and medical undergraduates is provided, and you will be supported to pursue your interests in research or education. About us We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do Our values We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader. Job responsibilities Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role. Person Specification Qualifications Full Registration with the General Medical Council. To hold Approved Clinician status at the point of taking up post. Eligible for inclusion in the Specialist Register or within 6 months of CCT at time of interview Approved under section 12(2) of the Mental Health Act 1983. MRC Psych Other professional qualification (eg CBT, PSI, CAT ). CCT in Learning Disability Psychiatry/CAMHS/GA/Forensic Aptitudes and Values Evidence of ability to exercise leadership in a multi-disciplinary team. Ability to work collaboratively with other clinical teams. A team player able to inspire and support staff at all levels of training and across professional disciplines. A commitment to continuing professional development. A commitment to multidisciplinary and multi-agency working. A commitment to respect, inclusiveness and diversity Evidence of new ideas in service delivery. A track record of implementing service initiatives. A track record of team leadership or collaboration with other agencies. Experience Experience of psychiatric practice in a range of settings, especially inpatients. Experience of managing patients with LD and/or neurodiversity presentations. Experience of audit and an understanding of the principles of clinical governance. Evidence of development of a special interest in neurodevelopmental disorders, epilepsy, ADHD, dementia. Proven commitment to improving the quality of clinical care. Teaching and Supervision Experience of teaching undergraduates and postgraduates. Evidence of additional teaching skills. Experience as a lecturer or supervisor. Experience in Clinical Supervision. Management Ability to work collaboratively with colleagues and managers. Awareness of NHS management and funding arrangements. Management training / experience. Experience of involvement in service development. Research Ability to interpret published research and to apply research findings to clinical practice. Aptitude for and practical experience of research. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 16, 2026
Full time
Consultant Psychiatrist in Intellectual Disabilities- Dawlish Are you interested in working with autistic adults and adults with learning disabilities in a specialist inpatient setting? This is an opportunity to join a developing regional service providing high quality care for adults with learning disabilities and/or autism with acute mental health needs. Devon Partnership NHS Trust has opened a high specification state of the art purpose built 10 bed Regional Learning Disability and Autism Inpatient Unit at The Brook in Dawlish. Designed with clinicians and people with lived experience, the unit offers a modern, therapeutic environment supporting recovery and wellbeing. We are seeking a Consultant Psychiatrist to provide inpatient clinical leadership and shared Responsible Clinician input, working closely with senior colleagues to deliver person-centred care. The post suits psychiatrists with experience in Learning Disability Psychiatry or General Adult Psychiatry with an interest in neurodiversity and complex mental health. You will work within a skilled multidisciplinary team contributing to assessment, diagnosis, treatment planning, risk management, admission avoidance and timely discharge. LTFT working and additional paid sessions may be available, and informal discussions or visits are warmly encouraged prior to application. Why work at The Brook? Strong MDT Opportunity to shape a regional service Support for teaching, supervision, QI and research Main duties of the job You will be part of a large, skilled multidisciplinary inpatient team and work closely with established community services and supportive LD&A Consultant and MPAC colleagues across Devon. You will provide medical leadership within the Regional LDA Inpatient Unit (1.0 WTE). All admissions are referred through a multidisciplinary panel with regional partners, including Avon & Wiltshire Partnership Trust, who plan to open a second specialist facility to enhance support for people with learning disabilities and autistic people across the wider region. Your responsibilities will include assessment, diagnosis, treatment planning, risk management and acting as Responsible Clinician where appropriate. You will work with health and social care partners to support admission avoidance, timely discharge and repatriation. Innovation and service improvement are central to the unit, supported by a dedicated QI team. We have strong links with Exeter University and support clinically relevant trials across psychiatry. A new research and teaching facility is being developed at Wonford House to reflect national recognition in clinically led research. Training for nursing and medical undergraduates is provided, and you will be supported to pursue your interests in research or education. About us We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do Our values We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader. Job responsibilities Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role. Person Specification Qualifications Full Registration with the General Medical Council. To hold Approved Clinician status at the point of taking up post. Eligible for inclusion in the Specialist Register or within 6 months of CCT at time of interview Approved under section 12(2) of the Mental Health Act 1983. MRC Psych Other professional qualification (eg CBT, PSI, CAT ). CCT in Learning Disability Psychiatry/CAMHS/GA/Forensic Aptitudes and Values Evidence of ability to exercise leadership in a multi-disciplinary team. Ability to work collaboratively with other clinical teams. A team player able to inspire and support staff at all levels of training and across professional disciplines. A commitment to continuing professional development. A commitment to multidisciplinary and multi-agency working. A commitment to respect, inclusiveness and diversity Evidence of new ideas in service delivery. A track record of implementing service initiatives. A track record of team leadership or collaboration with other agencies. Experience Experience of psychiatric practice in a range of settings, especially inpatients. Experience of managing patients with LD and/or neurodiversity presentations. Experience of audit and an understanding of the principles of clinical governance. Evidence of development of a special interest in neurodevelopmental disorders, epilepsy, ADHD, dementia. Proven commitment to improving the quality of clinical care. Teaching and Supervision Experience of teaching undergraduates and postgraduates. Evidence of additional teaching skills. Experience as a lecturer or supervisor. Experience in Clinical Supervision. Management Ability to work collaboratively with colleagues and managers. Awareness of NHS management and funding arrangements. Management training / experience. Experience of involvement in service development. Research Ability to interpret published research and to apply research findings to clinical practice. Aptitude for and practical experience of research. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Role: Housing Litigation Solicitor / Director - City of London 3years+ PQE Salary £75,000+ p.a. , DOE Leading law firm looking to recruit dedicated and experienced Housing Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Housing Department Background: Our client's Housing team, ranked by The Legal 500 directory for its services across England and Wales, provides assistance to both landlords and tenants on all housing issues. Their practitioners are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. Our client offers lawyer supported dispute resolution or alternative dispute resolution (ADR) as a means to resolve housing disrepair matters. Their department also regularly represents clients in the courts for unlawful eviction, possession proceedings and prepare applications for judicial review in cases of homelessness. Main Responsibilities of the Role: Report directly to and collaborating with the Board to ensure performance targets are met Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years. Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company. Key Skills Required: 3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems Experience within the legal sector is preferable Ability to manage social media activity to promote the Company On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company supports hybrid working in line with its policy. Please note that a minimum of three days per week in the office is mandatory. About Gemini Recruitment and Equal opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 16, 2026
Full time
Role: Housing Litigation Solicitor / Director - City of London 3years+ PQE Salary £75,000+ p.a. , DOE Leading law firm looking to recruit dedicated and experienced Housing Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Housing Department Background: Our client's Housing team, ranked by The Legal 500 directory for its services across England and Wales, provides assistance to both landlords and tenants on all housing issues. Their practitioners are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. Our client offers lawyer supported dispute resolution or alternative dispute resolution (ADR) as a means to resolve housing disrepair matters. Their department also regularly represents clients in the courts for unlawful eviction, possession proceedings and prepare applications for judicial review in cases of homelessness. Main Responsibilities of the Role: Report directly to and collaborating with the Board to ensure performance targets are met Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years. Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company. Key Skills Required: 3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems Experience within the legal sector is preferable Ability to manage social media activity to promote the Company On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company supports hybrid working in line with its policy. Please note that a minimum of three days per week in the office is mandatory. About Gemini Recruitment and Equal opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Role: Property Litigation Paralegals (x2) - City of London Nationwide opportunities Leading law firm looking to recruit dedicated Litigation Paralegals for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Department Background: Our Client's litigation teams are ranked and recommended by The Legal 500 UK Directory for their excellence in Commercial Litigation, Professional Negligence, Contentious Probate and General Litigation work across the South East. Viewed as a "stand out" team it has extensive experience in acting for both claimants and defendants, representing individuals, companies, charities or those involved in group litigation, in complex and high value civil / commercial litigation matters, including: Bankruptcy and Insolvency Building Disputes Civil Fraud Consumer/ Commercial Disputes Contract Disputes Debt Interim Applications International Cross Border Disputes Contentious Probate Disputes Professional Negligence Residential Property Disputes The lawyers offer advice and assistance in dispute resolution and litigated cases and regularly acts in reported cases in the High Court and the Court of Appeal. The Litigation team is equipped to take swift action to protect our client's interests and offer the best representation for any court action. Main Duties and Responsibilities: Report directly to Department Director Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy Attending clients, taking instructions and preparing cases Dealing with correspondence Maintaining accurate time costing procedures Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly Ensuring compliance with file management. Key Skills Required Demonstrate passion and experience in a broad range of Litigation matters A strong academic background with a Law degree Legal experience as a Litigation Paralegal/Advisor Clear understanding and application of Litigation Laws Business acumen and the ability to market the Company Excellent communications skills to work effectively with all types of people Excellent analytical and organisational skills and ability to use own initiative but know when to seek guidance Committed team player, self -motivated and professional Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 16, 2026
Full time
Role: Property Litigation Paralegals (x2) - City of London Nationwide opportunities Leading law firm looking to recruit dedicated Litigation Paralegals for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Department Background: Our Client's litigation teams are ranked and recommended by The Legal 500 UK Directory for their excellence in Commercial Litigation, Professional Negligence, Contentious Probate and General Litigation work across the South East. Viewed as a "stand out" team it has extensive experience in acting for both claimants and defendants, representing individuals, companies, charities or those involved in group litigation, in complex and high value civil / commercial litigation matters, including: Bankruptcy and Insolvency Building Disputes Civil Fraud Consumer/ Commercial Disputes Contract Disputes Debt Interim Applications International Cross Border Disputes Contentious Probate Disputes Professional Negligence Residential Property Disputes The lawyers offer advice and assistance in dispute resolution and litigated cases and regularly acts in reported cases in the High Court and the Court of Appeal. The Litigation team is equipped to take swift action to protect our client's interests and offer the best representation for any court action. Main Duties and Responsibilities: Report directly to Department Director Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy Attending clients, taking instructions and preparing cases Dealing with correspondence Maintaining accurate time costing procedures Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly Ensuring compliance with file management. Key Skills Required Demonstrate passion and experience in a broad range of Litigation matters A strong academic background with a Law degree Legal experience as a Litigation Paralegal/Advisor Clear understanding and application of Litigation Laws Business acumen and the ability to market the Company Excellent communications skills to work effectively with all types of people Excellent analytical and organisational skills and ability to use own initiative but know when to seek guidance Committed team player, self -motivated and professional Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: Housing Litigation Solicitor / Director - Birmingham 3years+ PQE Salary £70,000+ p.a. , DOE Leading law firm looking to recruit dedicated and experienced Housing Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Housing Department Background: Our client's Housing team, ranked by The Legal 500 directory for its services across England and Wales, provides assistance to both landlords and tenants on all housing issues. Their practitioners are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. Our client offers lawyer supported dispute resolution or alternative dispute resolution (ADR) as a means to resolve housing disrepair matters. Their department also regularly represents clients in the courts for unlawful eviction, possession proceedings and prepare applications for judicial review in cases of homelessness. Main Responsibilities of the Role: Report directly to the Board and collaborate to ensure performance targets are achieved. Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years. Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company. Key Skills Required: 3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems Experience within the legal sector is preferable Ability to manage social media activity to promote the Company On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company supports hybrid working in line with its policy. Please note that a minimum of three days per week in the office is mandatory. About Gemini Recruitment and Equal opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 16, 2026
Full time
Role: Housing Litigation Solicitor / Director - Birmingham 3years+ PQE Salary £70,000+ p.a. , DOE Leading law firm looking to recruit dedicated and experienced Housing Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Housing Department Background: Our client's Housing team, ranked by The Legal 500 directory for its services across England and Wales, provides assistance to both landlords and tenants on all housing issues. Their practitioners are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. Our client offers lawyer supported dispute resolution or alternative dispute resolution (ADR) as a means to resolve housing disrepair matters. Their department also regularly represents clients in the courts for unlawful eviction, possession proceedings and prepare applications for judicial review in cases of homelessness. Main Responsibilities of the Role: Report directly to the Board and collaborate to ensure performance targets are achieved. Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years. Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company. Key Skills Required: 3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems Experience within the legal sector is preferable Ability to manage social media activity to promote the Company On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company supports hybrid working in line with its policy. Please note that a minimum of three days per week in the office is mandatory. About Gemini Recruitment and Equal opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Role: Public Law Solicitor - Birmingham A Legal500, Leading law firm looking to recruit dedicated and experienced Public Law Solicitor for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Public Law Department Background Our client's Public Law department has experience in all aspects of civil liberties and judicial review against the HMRC, local authority, NHS, planning Judicial Review including obtaining emergency orders and other interim relief to prevent breaches of human rights. Their department regularly follow up judicial reviews with actions for damages in both the County and High Courts and successfully pursue matters to the Court of Appeal and the Supreme Court. The quality of the department is repeatedly demonstrated by its high success rates, with award winning cases, many of which are recorded in the reported case journals, raising new and important issues, and creating legal precedents for the future. The Public Law Department is recognised as a leader in its field by Chambers and Partners and Legal 500 for its depth of experience in immigration and civil liberties challenges. As a well-established firm, our client is well known to the Legal Aid Agency (LAA), the Courts, and the Government Legal Department (GLD). Our client also collaborates with other firms on funding and case management issues, and has a close working relationship with a number of barristers' chambers with relevant expertise in public law. Our client carries out both publicly and privately funded work. Main Duties and Responsibilities Report directly to Department Director Responsible for all aspects of Public Law work including providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Public Law work including: Unlawful detention; False imprisonment; Abuse by detention staff and removal escorts; Conditions in detention; Age assessments; Asylum support; Challenging non-appealable decisions; Challenging removal notices; NHS & Local Authority challenges; Policies, practices and decisions made by the Immigration and Asylum Tribunals (First-tier Tribunal / Upper Tribunal) ; Bail decisions The work may also include challenging non-immigration issues such as data protection, housing etc Preparing and managing funding applications to the Legal Aid Agency, Preparing draft documents including witness statements and processing evidence Preparing applications (incl drafting application forms, index of documents and letters of representations) Attending conferences and court You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required Must have a clean, valid Practicing Certificate at the time of applying Law Society Immigration Accreditation Level 2 & Supervisor NOT necessary but desirable Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven Solicitor experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with client matters in a sensitive manner to deal with vulnerable clients and resolve complicated practicalities involved in Public Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the Legal Aid Guidance for Public Law matters and have the ability to service privately funded cases Have extensive experience in dealing with all Public Law related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 16, 2026
Full time
Role: Public Law Solicitor - Birmingham A Legal500, Leading law firm looking to recruit dedicated and experienced Public Law Solicitor for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Public Law Department Background Our client's Public Law department has experience in all aspects of civil liberties and judicial review against the HMRC, local authority, NHS, planning Judicial Review including obtaining emergency orders and other interim relief to prevent breaches of human rights. Their department regularly follow up judicial reviews with actions for damages in both the County and High Courts and successfully pursue matters to the Court of Appeal and the Supreme Court. The quality of the department is repeatedly demonstrated by its high success rates, with award winning cases, many of which are recorded in the reported case journals, raising new and important issues, and creating legal precedents for the future. The Public Law Department is recognised as a leader in its field by Chambers and Partners and Legal 500 for its depth of experience in immigration and civil liberties challenges. As a well-established firm, our client is well known to the Legal Aid Agency (LAA), the Courts, and the Government Legal Department (GLD). Our client also collaborates with other firms on funding and case management issues, and has a close working relationship with a number of barristers' chambers with relevant expertise in public law. Our client carries out both publicly and privately funded work. Main Duties and Responsibilities Report directly to Department Director Responsible for all aspects of Public Law work including providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Public Law work including: Unlawful detention; False imprisonment; Abuse by detention staff and removal escorts; Conditions in detention; Age assessments; Asylum support; Challenging non-appealable decisions; Challenging removal notices; NHS & Local Authority challenges; Policies, practices and decisions made by the Immigration and Asylum Tribunals (First-tier Tribunal / Upper Tribunal) ; Bail decisions The work may also include challenging non-immigration issues such as data protection, housing etc Preparing and managing funding applications to the Legal Aid Agency, Preparing draft documents including witness statements and processing evidence Preparing applications (incl drafting application forms, index of documents and letters of representations) Attending conferences and court You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required Must have a clean, valid Practicing Certificate at the time of applying Law Society Immigration Accreditation Level 2 & Supervisor NOT necessary but desirable Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven Solicitor experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with client matters in a sensitive manner to deal with vulnerable clients and resolve complicated practicalities involved in Public Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the Legal Aid Guidance for Public Law matters and have the ability to service privately funded cases Have extensive experience in dealing with all Public Law related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We're Hiring: Food & Beverage Supervisor Lead from the floor and help deliver exceptional guest experiences at Holiday Inn Manchester City Centre. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy the buzz of both restaurant service and events, you'll feel right at home with us. We're a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we're looking for a Food & Beverage Supervisor to support our management team and oversee the smooth delivery of restaurant, bar, and conference & events operations. What You'll Do Service Leadership & Guest Experience: Lead shifts across restaurant, bar, and meetings & events, ensuring seamless service throughout Deliver a warm, professional welcome to guests, clients, and delegates Oversee event service from setup through to delivery and breakdown Step in to resolve service issues quickly and effectively Maintain high standards of presentation, cleanliness, and guest experience across all areas Meetings & Events Operations Coordinate and supervise conferences, meetings, and private events Ensure rooms are set up to specification and on time (layouts, AV, catering, etc.) Act as a key point of contact for event organisers on the day Work closely with the kitchen and sales teams to deliver client expectations Anticipate guest needs to ensure smooth and memorable events Team Supervision & Development Support, motivate, and guide the F&B and events team during service Assist with training new starters and ongoing team development Ensure clear communication between front-of-house, kitchen, and events teams Lead by example, setting the standard for service excellence Operations & Standards Support stock control, ordering, and wastage management Ensure compliance with food safety, health & safety, and licensing regulations Assist with rota planning and labour control where required Drive upselling opportunities across both F&B and events business What You'll Bring Previous experience in Food & Beverage and/or Meetings & Events, ideally at supervisory level Strong organisational and multitasking skills, with attention to detail Confident communication and leadership abilities A hands on approach and the ability to stay calm under pressure Passion for delivering outstanding guest and client experiences Flexibility to work a variety of shifts, including evenings and weekends What You Get Discounts across retail, restaurants & entertainment Free onsite gym + online fitness portal Global IHG Friends & Family hotel discounts Meals provided on duty Opportunities for development and career progression Recognition and incentive schemes If you're ready to take the next step in your hospitality career and play a key role across both Food & Beverage and Meetings & Events, we'd love to hear from you.
Apr 16, 2026
Full time
We're Hiring: Food & Beverage Supervisor Lead from the floor and help deliver exceptional guest experiences at Holiday Inn Manchester City Centre. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy the buzz of both restaurant service and events, you'll feel right at home with us. We're a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we're looking for a Food & Beverage Supervisor to support our management team and oversee the smooth delivery of restaurant, bar, and conference & events operations. What You'll Do Service Leadership & Guest Experience: Lead shifts across restaurant, bar, and meetings & events, ensuring seamless service throughout Deliver a warm, professional welcome to guests, clients, and delegates Oversee event service from setup through to delivery and breakdown Step in to resolve service issues quickly and effectively Maintain high standards of presentation, cleanliness, and guest experience across all areas Meetings & Events Operations Coordinate and supervise conferences, meetings, and private events Ensure rooms are set up to specification and on time (layouts, AV, catering, etc.) Act as a key point of contact for event organisers on the day Work closely with the kitchen and sales teams to deliver client expectations Anticipate guest needs to ensure smooth and memorable events Team Supervision & Development Support, motivate, and guide the F&B and events team during service Assist with training new starters and ongoing team development Ensure clear communication between front-of-house, kitchen, and events teams Lead by example, setting the standard for service excellence Operations & Standards Support stock control, ordering, and wastage management Ensure compliance with food safety, health & safety, and licensing regulations Assist with rota planning and labour control where required Drive upselling opportunities across both F&B and events business What You'll Bring Previous experience in Food & Beverage and/or Meetings & Events, ideally at supervisory level Strong organisational and multitasking skills, with attention to detail Confident communication and leadership abilities A hands on approach and the ability to stay calm under pressure Passion for delivering outstanding guest and client experiences Flexibility to work a variety of shifts, including evenings and weekends What You Get Discounts across retail, restaurants & entertainment Free onsite gym + online fitness portal Global IHG Friends & Family hotel discounts Meals provided on duty Opportunities for development and career progression Recognition and incentive schemes If you're ready to take the next step in your hospitality career and play a key role across both Food & Beverage and Meetings & Events, we'd love to hear from you.
Welcome to Staycity, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are seeking a reliable and detail-oriented Part time Housekeeping Team Member to join our property team. Embrace a hands-on role maintaining the highest standards of cleanliness and presentation across guest rooms and public areas. At Staycity, we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Benefits: Flexible working patterns to fit around your life Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Volunteer days: 2 paid volunteer days per year Employee Assistance Program (EAP) for confidential support An extra day off to celebrate your birthday We would love you to have: Previous housekeeping or cleaning experience is desirable but not essential - full training will be provided Good attention to detail and pride in delivering excellent standards A positive, flexible attitude and the ability to work well in a team Basic English language skills to communicate with colleagues and guests Right to work in the UK (or relevant country where the role is based) What you can do for us: Keep every space guest-ready: Clean and tidy guest rooms and bathrooms to Staycity standards, change bed linen, replenish amenities, and ensure all areas are presented to a high standard. Maintain public areas: Ensure corridors, lifts and communal spaces are clean, tidy and welcoming throughout your shift. Report and resolve: Note and report any maintenance issues, lost property or safety concerns to the supervisor promptly. Work safely and sustainably: Follow health & safety and COSHH guidelines when using cleaning products and equipment, and support our sustainability initiatives. Support the team: Help colleagues when required, assist with laundry duties and contribute to a positive working environment. Be a brand ambassador: Represent Staycity with professionalism, kindness and respect; contribute to memorable stays for our guests. Role details: 12 Hour Contract, over any days of the week (including weekends, bank holidays and festive period) Location: Staycity Liverpool City Centre, L1 5AP £12.50 per hour. Full training provided What we offer you: A supportive, inclusive team culture where kindness and respect matter Opportunities for career progression across our rapidly growing aparthotel portfolio Practical on-the-job training and ongoing learning support Employee perks including discounts, referral bonuses and wellbeing support How to apply: If you're reliable, hardworking and keen to join a friendly team, we'd love to hear from you. Click "apply" to submit your CV and a brief note about why you're interested in joining Wilde. Successful applicants will be invited to an interview and trial shift as part of the assessment process. Start your Staycity journey today! Take the leap and click "apply" now!
Apr 16, 2026
Full time
Welcome to Staycity, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna. We are seeking a reliable and detail-oriented Part time Housekeeping Team Member to join our property team. Embrace a hands-on role maintaining the highest standards of cleanliness and presentation across guest rooms and public areas. At Staycity, we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Benefits: Flexible working patterns to fit around your life Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Volunteer days: 2 paid volunteer days per year Employee Assistance Program (EAP) for confidential support An extra day off to celebrate your birthday We would love you to have: Previous housekeeping or cleaning experience is desirable but not essential - full training will be provided Good attention to detail and pride in delivering excellent standards A positive, flexible attitude and the ability to work well in a team Basic English language skills to communicate with colleagues and guests Right to work in the UK (or relevant country where the role is based) What you can do for us: Keep every space guest-ready: Clean and tidy guest rooms and bathrooms to Staycity standards, change bed linen, replenish amenities, and ensure all areas are presented to a high standard. Maintain public areas: Ensure corridors, lifts and communal spaces are clean, tidy and welcoming throughout your shift. Report and resolve: Note and report any maintenance issues, lost property or safety concerns to the supervisor promptly. Work safely and sustainably: Follow health & safety and COSHH guidelines when using cleaning products and equipment, and support our sustainability initiatives. Support the team: Help colleagues when required, assist with laundry duties and contribute to a positive working environment. Be a brand ambassador: Represent Staycity with professionalism, kindness and respect; contribute to memorable stays for our guests. Role details: 12 Hour Contract, over any days of the week (including weekends, bank holidays and festive period) Location: Staycity Liverpool City Centre, L1 5AP £12.50 per hour. Full training provided What we offer you: A supportive, inclusive team culture where kindness and respect matter Opportunities for career progression across our rapidly growing aparthotel portfolio Practical on-the-job training and ongoing learning support Employee perks including discounts, referral bonuses and wellbeing support How to apply: If you're reliable, hardworking and keen to join a friendly team, we'd love to hear from you. Click "apply" to submit your CV and a brief note about why you're interested in joining Wilde. Successful applicants will be invited to an interview and trial shift as part of the assessment process. Start your Staycity journey today! Take the leap and click "apply" now!
ASVA: Association of Scottish Visitor Attractions
Forres, Moray
Organisation: The National Trust for Scotland Purpose of role This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust's policies. You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience. You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision. This role requires weekend working and at times may require working evenings to cover events. Key Responsibilities Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors. Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping. Support the F&B manager with stock management, ordering, storage and wastage control. Ensure the upkeep and safety of equipment and utensils used within the catering outlets. Assist with food-led events throughout the year to support overall business goals. Visitor Experience Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required. People Management Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines. Ensure the team feel valued, respected, motivated and supported. Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance management Share responsibility for achieving Food & Beverage budget. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily cafés till operations and perform end-of-day income reconciliation. Support the F&B Manager with menu costing and stock-taking. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets. Food compliance standards and record-keeping. Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback. Staff satisfaction from staff surveys. Tools / equipment / systems Fully equipped commercial catering kitchen. Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Essential Significant previous experience of working in an operations role in the hospitality industry. Excellent leadership and influencing skills, supervising and supporting staff on a daily basis. Excellent customer service skills. Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands. Confident communication skills (written and spoken). Ability to be proactive and to take initiative. Experience with cash handling, monitoring, and interpreting financial data. Computer literacy and familiar with Microsoft software. An understanding and commitment to the aims and objectives of the National Trust for Scotland. Desirable Food Hygiene Qualification (or willingness to train). First aid Certificate (or willingness to train). Barista training (or willingness to train). Alcohol License (or willingness to train).
Apr 16, 2026
Full time
Organisation: The National Trust for Scotland Purpose of role This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust's policies. You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience. You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision. This role requires weekend working and at times may require working evenings to cover events. Key Responsibilities Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors. Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping. Support the F&B manager with stock management, ordering, storage and wastage control. Ensure the upkeep and safety of equipment and utensils used within the catering outlets. Assist with food-led events throughout the year to support overall business goals. Visitor Experience Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required. People Management Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines. Ensure the team feel valued, respected, motivated and supported. Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance management Share responsibility for achieving Food & Beverage budget. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily cafés till operations and perform end-of-day income reconciliation. Support the F&B Manager with menu costing and stock-taking. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets. Food compliance standards and record-keeping. Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback. Staff satisfaction from staff surveys. Tools / equipment / systems Fully equipped commercial catering kitchen. Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Essential Significant previous experience of working in an operations role in the hospitality industry. Excellent leadership and influencing skills, supervising and supporting staff on a daily basis. Excellent customer service skills. Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands. Confident communication skills (written and spoken). Ability to be proactive and to take initiative. Experience with cash handling, monitoring, and interpreting financial data. Computer literacy and familiar with Microsoft software. An understanding and commitment to the aims and objectives of the National Trust for Scotland. Desirable Food Hygiene Qualification (or willingness to train). First aid Certificate (or willingness to train). Barista training (or willingness to train). Alcohol License (or willingness to train).
Assistant Plant Area Manager Location: South London Working Hours: 40 hours per week (alternate weekends) Salary: £28,000 - £31,000 DOE Join one of the UK's largest and most successful garden centres in a key role within their busy plant department. As Assistant Plant Area Manager, you'll work closely with the Plant Area Manager to support the day-to-day running of a high-performing department, helping to lead the team and maintain exceptional retail and horticultural standards. With a large and established plant team already in place, this is a great opportunity for someone ready to step up from a supervisory role or currently managing a smaller plant department, looking to develop their career within a high-volume and well-respected centre. The Role Support the Plant Area Manager in the day-to-day running of the plant department. Oversee the department and team in the manager's absence. Help lead and organise a large plant team, allocating tasks and ensuring priorities are completed. Maintain high standards of plant care, merchandising and general department presentation. Manage deliveries and stock intake, working closely with the department manager. Ensure excellent customer service and assist customers with plant advice where required. Support rotas, absences and general team coordination. Ensure strong housekeeping standards across the shop floor and back-of-house areas. About You Strong horticultural knowledge and a genuine passion for plants. Previous retail leadership experience within a garden centre or plant department. A very experienced Supervisor or an early-stage Plant Manager. Confident team leader with the ability to organise and motivate a team. Strong attention to detail with a good eye for merchandising and retail standards. Able to work in a fast-paced retail environment and support seasonal peaks. Perks & Benefits Competitive salary up to £31,000. Staff discount - up to 40% depending on length of service. Annual Christmas bonus. Employee Assistance Programme for wellbeing, financial and personal support. Training and development opportunities including e-learning programmes. Company pension scheme. Paid holiday plus bank holidays. Free on-site parking. Supportive, family-run business environment with opportunities for career progression. Apply Now Contact Leo Novakovic at or call .
Apr 15, 2026
Full time
Assistant Plant Area Manager Location: South London Working Hours: 40 hours per week (alternate weekends) Salary: £28,000 - £31,000 DOE Join one of the UK's largest and most successful garden centres in a key role within their busy plant department. As Assistant Plant Area Manager, you'll work closely with the Plant Area Manager to support the day-to-day running of a high-performing department, helping to lead the team and maintain exceptional retail and horticultural standards. With a large and established plant team already in place, this is a great opportunity for someone ready to step up from a supervisory role or currently managing a smaller plant department, looking to develop their career within a high-volume and well-respected centre. The Role Support the Plant Area Manager in the day-to-day running of the plant department. Oversee the department and team in the manager's absence. Help lead and organise a large plant team, allocating tasks and ensuring priorities are completed. Maintain high standards of plant care, merchandising and general department presentation. Manage deliveries and stock intake, working closely with the department manager. Ensure excellent customer service and assist customers with plant advice where required. Support rotas, absences and general team coordination. Ensure strong housekeeping standards across the shop floor and back-of-house areas. About You Strong horticultural knowledge and a genuine passion for plants. Previous retail leadership experience within a garden centre or plant department. A very experienced Supervisor or an early-stage Plant Manager. Confident team leader with the ability to organise and motivate a team. Strong attention to detail with a good eye for merchandising and retail standards. Able to work in a fast-paced retail environment and support seasonal peaks. Perks & Benefits Competitive salary up to £31,000. Staff discount - up to 40% depending on length of service. Annual Christmas bonus. Employee Assistance Programme for wellbeing, financial and personal support. Training and development opportunities including e-learning programmes. Company pension scheme. Paid holiday plus bank holidays. Free on-site parking. Supportive, family-run business environment with opportunities for career progression. Apply Now Contact Leo Novakovic at or call .
Job Title: Mobile Team Leader Location: Southampton Contract Type: Bank Salary: 13.26 We are committed to providing outstanding hospitality that enhances the visitor experience of our country park customers. We aspire to operate a sustainable business that adds value to our communities". We are seeking a Mobile Tem Leader to work at the River Hamble and cover other country parks when needed, Queen Elizabeth, Staunton or Lepe. Job purpose: Prepare and serve food and drink items in line with specifications, ensuring that every customer receives the highest levels of customer service and product across Countryside Service sites (mobile, multi-site role; not based at one location). Ensure that all aspects of food and drink preparation are carried out in accordance with food safety training and the Countryside Food Safety Management System across all sites worked. Support the Catering Development team by delivering on-site training and preparing sites for audit. Lead shifts and supervise the team on duty (front-of-house and kitchen) as required, in the absence of the Catering Manager or relevant site lead, ensuring safe, efficient service and that standards are maintained . Food Safety / Health and Safety Completes the appropriate health and safety and food safety checks throughout the shift and records this in the Food Safety Diary sheet. Receives deliveries as instructed, ensuring correct stock rotation and following quality control guidelines. Ensures that cleaning schedules are followed and that the appropriate records are completed and up to date. Provides accurate allergen information to our guests, escalating any queries to the Catering Manager, Assistant Catering Manager, Supervisor or Team Leader accordingly. Completes all relevant training that is assigned to them. Operations Prepare and serve food and drink items as appropriate, in line with specifications and in accordance with hygiene and safety requirements. Complete customer transactions efficiently and carry out general front-of-house and back-of-house cleaning duties. Maintain adequate and appropriate stock levels through ordering, managing and rotating food and drink produce whilst following food safety processes and policies. Be competent in all kitchen operations, including food preparation, use of the Food Safety Management System, and supporting kitchen staff as needed. Effectively manage the kitchen, in the absence of the Kitchen Manager or Deputy, ensuring the highest standard of food production and presentation in accordance with the Countryside Food Safety Management System and food specifications. Provide a comprehensive shift handover at the end of the shift for the incoming shift manager or supervisor, including any site-specific issues, stock positions, and outstanding actions. Be responsible for opening and/or closing the site when running a shift. Make operational decisions that balance the needs of the business, guests, and team. Deliver pre- and post-shift briefs to the team, ensuring key messages and information are cascaded effectively. Report and log any maintenance issues as and when they arise. Motivate the team to achieve whilst on shift through positive reinforcement and support. Report critical issues to the Park Business Manager and/or the relevant site lead/duty manager, as appropriate for the location. Finance / Administration When required, complete end-of-day banking in line with the Countryside Service cash-handling policy and processes. Carry out administrative and financial tasks, including completing income and expenditure records, compiling monthly shift rotas, approving staff timesheets, and conducting regular stock counts. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Please visit (url removed), or email with your CV to (url removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 15, 2026
Seasonal
Job Title: Mobile Team Leader Location: Southampton Contract Type: Bank Salary: 13.26 We are committed to providing outstanding hospitality that enhances the visitor experience of our country park customers. We aspire to operate a sustainable business that adds value to our communities". We are seeking a Mobile Tem Leader to work at the River Hamble and cover other country parks when needed, Queen Elizabeth, Staunton or Lepe. Job purpose: Prepare and serve food and drink items in line with specifications, ensuring that every customer receives the highest levels of customer service and product across Countryside Service sites (mobile, multi-site role; not based at one location). Ensure that all aspects of food and drink preparation are carried out in accordance with food safety training and the Countryside Food Safety Management System across all sites worked. Support the Catering Development team by delivering on-site training and preparing sites for audit. Lead shifts and supervise the team on duty (front-of-house and kitchen) as required, in the absence of the Catering Manager or relevant site lead, ensuring safe, efficient service and that standards are maintained . Food Safety / Health and Safety Completes the appropriate health and safety and food safety checks throughout the shift and records this in the Food Safety Diary sheet. Receives deliveries as instructed, ensuring correct stock rotation and following quality control guidelines. Ensures that cleaning schedules are followed and that the appropriate records are completed and up to date. Provides accurate allergen information to our guests, escalating any queries to the Catering Manager, Assistant Catering Manager, Supervisor or Team Leader accordingly. Completes all relevant training that is assigned to them. Operations Prepare and serve food and drink items as appropriate, in line with specifications and in accordance with hygiene and safety requirements. Complete customer transactions efficiently and carry out general front-of-house and back-of-house cleaning duties. Maintain adequate and appropriate stock levels through ordering, managing and rotating food and drink produce whilst following food safety processes and policies. Be competent in all kitchen operations, including food preparation, use of the Food Safety Management System, and supporting kitchen staff as needed. Effectively manage the kitchen, in the absence of the Kitchen Manager or Deputy, ensuring the highest standard of food production and presentation in accordance with the Countryside Food Safety Management System and food specifications. Provide a comprehensive shift handover at the end of the shift for the incoming shift manager or supervisor, including any site-specific issues, stock positions, and outstanding actions. Be responsible for opening and/or closing the site when running a shift. Make operational decisions that balance the needs of the business, guests, and team. Deliver pre- and post-shift briefs to the team, ensuring key messages and information are cascaded effectively. Report and log any maintenance issues as and when they arise. Motivate the team to achieve whilst on shift through positive reinforcement and support. Report critical issues to the Park Business Manager and/or the relevant site lead/duty manager, as appropriate for the location. Finance / Administration When required, complete end-of-day banking in line with the Countryside Service cash-handling policy and processes. Carry out administrative and financial tasks, including completing income and expenditure records, compiling monthly shift rotas, approving staff timesheets, and conducting regular stock counts. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Please visit (url removed), or email with your CV to (url removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Tenants Sales & Retention Exec page is loaded Tenants Sales & Retention Execremote type: On-sitelocations: UK , Lincolntime type: Full timeposted on: Posted Todayjob requisition id: JR102108 Job purpose To sell tenants' insurance directly to customers through outbound and inbound calls, using leads from within the HomeLet and Let Alliance businesses. You will use your bubbly personality, self motivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fast paced, high pressure environment. Key Responsibilities Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services. Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business. Meet or exceed individual sales, retention and activity targets, and contribute to the wider team and business unit goals. Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling. Approach each day as a fresh challenge, demonstrating high levels of energy, resilience and enthusiasm, particularly during busy or high pressure periods. Work using agreed scripts/call guides while adapting your style to each customer, ensuring conversations are both compliant and engaging. Take ownership and responsibility for your workload, pipeline and performance, maintaining focus and self motivation to deliver results. Keep fully up to date with the newest offers available and savings that can be made as a HomeLet / Let Alliance customer, using this knowledge to support sales and retention. Achieve or exceed targets on all quality assessments, ensuring calls meet regulatory requirements and internal standards. Work closely with all departments to deliver exceptional service and seamless customer journeys. Provide feedback and suggestions to the Customer Development Team to help refine campaigns, processes and customer experience. Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails. Report any problems encountered to your Team Leader or, in their absence, to a supervisor. Identify and recommend improvements to current working practices as required. Prepare for and participate in monthly performance reviews, annual performance and development appraisals, and team meetings. Carry out any other tasks as directed by Team Leaders or the Manager. Conduct Rules and Fitness & Propriety All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture.You must actively contribute to PIB Group's commitment to: The delivery of good customer outcomes. The prevention of foreseeable customer harm. The adherence to all regulatory requirements for the role. Maintain your 'fitness' at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD. Maintain your 'propriety' at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.Compliance with Fitness & Propriety requirements will be evidenced through PIB's annual checks (e.g. financial soundness), annual performance reviews and completion of your Fitness & Propriety Declaration. Person specification Category Essential Desirable Education/Qualifications GCSE in English Language and Maths (or equivalent); Computer literate Experience and Knowledge Previous customer service experience; Proven sales experience; Experience of working to targetsExperience in a fast paced target driven environmentExperience of regulated products; Non advised/advised selling; Financial/insurance experience Skills/Aptitude Bubbly, engaging telephone manner; Customer centric; Excellent communication skills; Influencing skills; Organisational skills; Strong people skills; Able to thrive under pressure in a fast paced, target driven environmentPresentation skills Attitude Results orientated; Self motivated; A natural "go getter"; Positive and resilient; Team player
Apr 15, 2026
Full time
Tenants Sales & Retention Exec page is loaded Tenants Sales & Retention Execremote type: On-sitelocations: UK , Lincolntime type: Full timeposted on: Posted Todayjob requisition id: JR102108 Job purpose To sell tenants' insurance directly to customers through outbound and inbound calls, using leads from within the HomeLet and Let Alliance businesses. You will use your bubbly personality, self motivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fast paced, high pressure environment. Key Responsibilities Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services. Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business. Meet or exceed individual sales, retention and activity targets, and contribute to the wider team and business unit goals. Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling. Approach each day as a fresh challenge, demonstrating high levels of energy, resilience and enthusiasm, particularly during busy or high pressure periods. Work using agreed scripts/call guides while adapting your style to each customer, ensuring conversations are both compliant and engaging. Take ownership and responsibility for your workload, pipeline and performance, maintaining focus and self motivation to deliver results. Keep fully up to date with the newest offers available and savings that can be made as a HomeLet / Let Alliance customer, using this knowledge to support sales and retention. Achieve or exceed targets on all quality assessments, ensuring calls meet regulatory requirements and internal standards. Work closely with all departments to deliver exceptional service and seamless customer journeys. Provide feedback and suggestions to the Customer Development Team to help refine campaigns, processes and customer experience. Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails. Report any problems encountered to your Team Leader or, in their absence, to a supervisor. Identify and recommend improvements to current working practices as required. Prepare for and participate in monthly performance reviews, annual performance and development appraisals, and team meetings. Carry out any other tasks as directed by Team Leaders or the Manager. Conduct Rules and Fitness & Propriety All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture.You must actively contribute to PIB Group's commitment to: The delivery of good customer outcomes. The prevention of foreseeable customer harm. The adherence to all regulatory requirements for the role. Maintain your 'fitness' at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD. Maintain your 'propriety' at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.Compliance with Fitness & Propriety requirements will be evidenced through PIB's annual checks (e.g. financial soundness), annual performance reviews and completion of your Fitness & Propriety Declaration. Person specification Category Essential Desirable Education/Qualifications GCSE in English Language and Maths (or equivalent); Computer literate Experience and Knowledge Previous customer service experience; Proven sales experience; Experience of working to targetsExperience in a fast paced target driven environmentExperience of regulated products; Non advised/advised selling; Financial/insurance experience Skills/Aptitude Bubbly, engaging telephone manner; Customer centric; Excellent communication skills; Influencing skills; Organisational skills; Strong people skills; Able to thrive under pressure in a fast paced, target driven environmentPresentation skills Attitude Results orientated; Self motivated; A natural "go getter"; Positive and resilient; Team player
Tenant Insurance Sales & Retention Executive page is loaded Tenant Insurance Sales & Retention Executiveremote type: On-sitelocations: UK - Chester - Dodleston Housetime type: Full timeposted on: Posted Todayjob requisition id: JR102107To sell tenants' insurance directly to customers through outbound and inbound calls, using leads from within the Let Alliance business. You will use your bubbly personality, self motivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fast paced, high pressure environment. Key Responsibilities Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services. Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business. Meet or exceed individual sales, retention and activity targets, and contribute to the wider team and business unit goals. Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling. Approach each day as a fresh challenge, demonstrating high levels of energy, resilience and enthusiasm, particularly during busy or high pressure periods. Work using agreed scripts/call guides while adapting your style to each customer, ensuring conversations are both compliant and engaging. Take ownership and responsibility for your workload, pipeline and performance, maintaining focus and self motivation to deliver results. Keep fully up to date with the newest offers available and savings that can be made as a Let Alliance customer, using this knowledge to support sales and retention. Achieve or exceed targets on all quality assessments, ensuring calls meet regulatory requirements and internal standards. Work closely with all departments to deliver exceptional service and seamless customer journeys. Provide feedback and suggestions to the Customer Development Team to help refine campaigns, processes and customer experience. Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails. Report any problems encountered to your Team Leader or, in their absence, to a supervisor. Identify and recommend improvements to current working practices as required. Prepare for and participate in monthly performance reviews, annual performance and development appraisals, and team meetings. Carry out any other tasks as directed by Team Leaders or the Manager. Conduct Rules and Fitness & Propriety All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture.You must actively contribute to PIB Group's commitment to: The delivery of good customer outcomes. The prevention of foreseeable customer harm. The adherence to all regulatory requirements for the role. Maintain your 'fitness' at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD. Maintain your 'propriety' at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.Compliance with Fitness & Propriety requirements will be evidenced through PIB's annual checks (e.g. financial soundness), annual performance reviews and completion of your Fitness & Propriety Declaration. Education/Qualifications (Essential) GCSE in English Language and Maths (or equivalent);Computer literate Experience and Knowledge Previous customer service experience;Proven sales experience;Experience of working to targetsExperience in a fast paced target driven environmentExperience of regulated products; ( Desirable) Non advised/advised selling; ( Desirable) Financial/insurance experience ( Desirable) Skills/Aptitude Bubbly, engaging telephone manner;Customer centric;Excellent communication skills;Influencing skills;Organisational skills;Strong people skills;Able to thrive under pressure in a fast paced, target driven environmentPresentation skills ( Desirable) Attitude Results orientated;Self motivated;A natural "go getter";Positive and resilient;Team player
Apr 15, 2026
Full time
Tenant Insurance Sales & Retention Executive page is loaded Tenant Insurance Sales & Retention Executiveremote type: On-sitelocations: UK - Chester - Dodleston Housetime type: Full timeposted on: Posted Todayjob requisition id: JR102107To sell tenants' insurance directly to customers through outbound and inbound calls, using leads from within the Let Alliance business. You will use your bubbly personality, self motivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fast paced, high pressure environment. Key Responsibilities Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services. Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business. Meet or exceed individual sales, retention and activity targets, and contribute to the wider team and business unit goals. Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling. Approach each day as a fresh challenge, demonstrating high levels of energy, resilience and enthusiasm, particularly during busy or high pressure periods. Work using agreed scripts/call guides while adapting your style to each customer, ensuring conversations are both compliant and engaging. Take ownership and responsibility for your workload, pipeline and performance, maintaining focus and self motivation to deliver results. Keep fully up to date with the newest offers available and savings that can be made as a Let Alliance customer, using this knowledge to support sales and retention. Achieve or exceed targets on all quality assessments, ensuring calls meet regulatory requirements and internal standards. Work closely with all departments to deliver exceptional service and seamless customer journeys. Provide feedback and suggestions to the Customer Development Team to help refine campaigns, processes and customer experience. Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails. Report any problems encountered to your Team Leader or, in their absence, to a supervisor. Identify and recommend improvements to current working practices as required. Prepare for and participate in monthly performance reviews, annual performance and development appraisals, and team meetings. Carry out any other tasks as directed by Team Leaders or the Manager. Conduct Rules and Fitness & Propriety All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture.You must actively contribute to PIB Group's commitment to: The delivery of good customer outcomes. The prevention of foreseeable customer harm. The adherence to all regulatory requirements for the role. Maintain your 'fitness' at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD. Maintain your 'propriety' at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.Compliance with Fitness & Propriety requirements will be evidenced through PIB's annual checks (e.g. financial soundness), annual performance reviews and completion of your Fitness & Propriety Declaration. Education/Qualifications (Essential) GCSE in English Language and Maths (or equivalent);Computer literate Experience and Knowledge Previous customer service experience;Proven sales experience;Experience of working to targetsExperience in a fast paced target driven environmentExperience of regulated products; ( Desirable) Non advised/advised selling; ( Desirable) Financial/insurance experience ( Desirable) Skills/Aptitude Bubbly, engaging telephone manner;Customer centric;Excellent communication skills;Influencing skills;Organisational skills;Strong people skills;Able to thrive under pressure in a fast paced, target driven environmentPresentation skills ( Desirable) Attitude Results orientated;Self motivated;A natural "go getter";Positive and resilient;Team player
Security Officer Luxury Flagship Retail (Bond Street) Are you an experienced, tier 1 security officer wanting to work for a leading security company for one of Londons most luxury sites? Yes! Read on Pay Rate: £14.80 per hour Join Assist Security Group recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business Assist Security Group is recruiting professional Security Officers to support a globally recognised luxury brand at its new flagship store opening on Bond Street. This is a premium retail environment where presentation, professionalism and customer engagement are essential. We are looking for individuals who understand that security in high-end retail goes beyond visibility it is about supporting the brand, protecting reputation and delivering confidence. Role Summary The position requires officers to demonstrate exceptional customer service and presentation standards at all times. The purpose of the role is to ensure the safety and security of people, property and assets. Being positive, delivering excellent customer service and communicating effectively are crucial when interacting with customers, the public and emergency services. The need to be visible, professionally presented and responsive supports the overall success of the security function. Customers rely on security professionals to identify risks that threaten their business and reputation and to take appropriate action. There is a requirement to engage with continuous training, as policy, procedures and technology continue to evolve within the security environment. Responsibilities Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times. Demonstrate excellent customer service and engage positively with every individual. Carry out all duties in accordance with Assignment Instructions and Risk Assessments. Follow relevant customer policies and procedures. Utilise access control systems and maintain the integrity of building perimeter security. Monitor and detect risk using CCTV, systems and alarm technology. Deter crime and anti-social behaviour through awareness, vigilance and intelligence gathering. Conduct relevant testing of security and safety systems. Perform internal and external patrols as required. Report incidents accurately and in a timely manner, following the correct escalation procedures. Collaborate with Emergency Services where required, including the detection and protection of evidence. Support the client s brand culture and comply with reasonable operational requests. Person Specification Valid SIA Door Supervisor Licence (essential). Previous experience within luxury or high-value retail security is advantageous. Conscientious, alert and demonstrates strong attention to detail. Adaptable, flexible and collaborative in approach. Punctual, reliable and committed, demonstrating respect for colleagues. Maintains the highest standards of integrity and confidentiality. Strong verbal and written communication skills. Responds positively to change and innovation. Maintaines a high level of presentation standards Benefits: Competitive pay rate Onsite training provided Luxury, professional enviroment Perkbox Benefits Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.
Apr 15, 2026
Full time
Security Officer Luxury Flagship Retail (Bond Street) Are you an experienced, tier 1 security officer wanting to work for a leading security company for one of Londons most luxury sites? Yes! Read on Pay Rate: £14.80 per hour Join Assist Security Group recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business Assist Security Group is recruiting professional Security Officers to support a globally recognised luxury brand at its new flagship store opening on Bond Street. This is a premium retail environment where presentation, professionalism and customer engagement are essential. We are looking for individuals who understand that security in high-end retail goes beyond visibility it is about supporting the brand, protecting reputation and delivering confidence. Role Summary The position requires officers to demonstrate exceptional customer service and presentation standards at all times. The purpose of the role is to ensure the safety and security of people, property and assets. Being positive, delivering excellent customer service and communicating effectively are crucial when interacting with customers, the public and emergency services. The need to be visible, professionally presented and responsive supports the overall success of the security function. Customers rely on security professionals to identify risks that threaten their business and reputation and to take appropriate action. There is a requirement to engage with continuous training, as policy, procedures and technology continue to evolve within the security environment. Responsibilities Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times. Demonstrate excellent customer service and engage positively with every individual. Carry out all duties in accordance with Assignment Instructions and Risk Assessments. Follow relevant customer policies and procedures. Utilise access control systems and maintain the integrity of building perimeter security. Monitor and detect risk using CCTV, systems and alarm technology. Deter crime and anti-social behaviour through awareness, vigilance and intelligence gathering. Conduct relevant testing of security and safety systems. Perform internal and external patrols as required. Report incidents accurately and in a timely manner, following the correct escalation procedures. Collaborate with Emergency Services where required, including the detection and protection of evidence. Support the client s brand culture and comply with reasonable operational requests. Person Specification Valid SIA Door Supervisor Licence (essential). Previous experience within luxury or high-value retail security is advantageous. Conscientious, alert and demonstrates strong attention to detail. Adaptable, flexible and collaborative in approach. Punctual, reliable and committed, demonstrating respect for colleagues. Maintains the highest standards of integrity and confidentiality. Strong verbal and written communication skills. Responds positively to change and innovation. Maintaines a high level of presentation standards Benefits: Competitive pay rate Onsite training provided Luxury, professional enviroment Perkbox Benefits Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.
Retail Supervisor Fashion Manchester Monday to Friday £13.00 - £13.50 per hour MUST BE ABLE TO DRIVE Looking for a better work-life balance in retail? This is a rare opportunity to join a growing fashion and lifestyle brand in a Monday to Friday role with no weekend working. We're recruiting a Retail Supervisor to support a busy, customer-focused group of stores in Manchester. If you're an experienced Supervisor who loves delivering great service, driving sales, and has a strong eye for visual standards, this could be the perfect next step. What's on offer: Competitive hourly rate of £13.00 - £13.50 Monday to Friday working pattern - no weekends Bonus available based on performance Structured training with pay progression Supportive and friendly team environment Genuine opportunities to progress from Supervisor level Paid milage and travel between stores Key Responsibilities: Deliver an exceptional customer experience at all times Support the Store Manager with daily operations and team leadership as a Supervisor Drive sales and help the team achieve store targets Take responsibility for opening and closing the store as a key Supervisor on shift Maintain high standards across the shop floor, stockroom and operations Manage deliveries efficiently and accurately Bring creativity to the shop floor with strong visual merchandising and product presentation Build positive working relationships with the wider team About You: Previous experience as a Supervisor or in a similar retail role A positive, hands-on attitude with a passion for retail Confident communicator who enjoys working with people Highly organised with the ability to multitask in a fast-paced retail environment A strong eye for detail and visual presentation Full driving licence and access to a vehicle If you're ready to take the next step as a Retail Supervisor in Manchester with a fantastic Monday to Friday schedule, apply today. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35753
Apr 15, 2026
Full time
Retail Supervisor Fashion Manchester Monday to Friday £13.00 - £13.50 per hour MUST BE ABLE TO DRIVE Looking for a better work-life balance in retail? This is a rare opportunity to join a growing fashion and lifestyle brand in a Monday to Friday role with no weekend working. We're recruiting a Retail Supervisor to support a busy, customer-focused group of stores in Manchester. If you're an experienced Supervisor who loves delivering great service, driving sales, and has a strong eye for visual standards, this could be the perfect next step. What's on offer: Competitive hourly rate of £13.00 - £13.50 Monday to Friday working pattern - no weekends Bonus available based on performance Structured training with pay progression Supportive and friendly team environment Genuine opportunities to progress from Supervisor level Paid milage and travel between stores Key Responsibilities: Deliver an exceptional customer experience at all times Support the Store Manager with daily operations and team leadership as a Supervisor Drive sales and help the team achieve store targets Take responsibility for opening and closing the store as a key Supervisor on shift Maintain high standards across the shop floor, stockroom and operations Manage deliveries efficiently and accurately Bring creativity to the shop floor with strong visual merchandising and product presentation Build positive working relationships with the wider team About You: Previous experience as a Supervisor or in a similar retail role A positive, hands-on attitude with a passion for retail Confident communicator who enjoys working with people Highly organised with the ability to multitask in a fast-paced retail environment A strong eye for detail and visual presentation Full driving licence and access to a vehicle If you're ready to take the next step as a Retail Supervisor in Manchester with a fantastic Monday to Friday schedule, apply today. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35753
