Job Description Escalator Technician Jobs in London at Stannah - Join Our Team! Step into a role where your technical expertise truly makes an impact. We're looking for an experience Escalator Technician who thrives on solving complex engineering challenges and shaping the future of field service excellence. In the Escalator Technician role, you'll bring senior-level technical and product expertise to the installation, maintenance, refurbishment, and repair of escalators and associated equipment. Your deep knowledge will guide detailed technical assessments, fault diagnosis, and the delivery of effective, timely resolutions. You'll also produce clear process documentation and cost reporting to support operational decision making. You'll work closely with the Branch Manager and Field Service Managers to mentor, train, and develop a high performing team of Field Engineers, sharing your expertise to build capability, confidence, and consistency across the team. Your contribution will play a key part in achieving our Business Objectives, Initiatives, and Targets across all areas of service delivery. You'll champion best practice, safety, and continuous improvement to ensure we exceed customer expectations every time. This job covers key stations around Greater London and the M25 corridor. Working hours: 4 on 4 off 19:00 - 07:00 Escalator Technician Responsibilities : Carry out escalator maintenance, inspections, surveys, and technical fault resolution, ensuring all work meets safety and quality standards. Monitor site safety, compliance, and performance of engineers and subcontractors, completing risk assessments and required documentation. Manage technical queries, materials procurement, and client liaison to support smooth project delivery. Provide reporting and support across the business, including progress updates, incident reports, commissioning assistance, and cross area engineering support. Maintain high standards of professionalism, including vehicle care, PPE use, van stock management, and participation in the out of hours call out rota. Please see full job description here: Escalator Technician Job description Qualifications Escalator Technician Requirements: Must be qualified to a minimum NVQ level 4. Proven experience in the maintenance and minor repair on a range of electrical, mechanical or electronic equipment, in the customer's environment. Experience of computer or PDA use is essential, as you will be required to use a mobile comms unit to log all calls and access customer and equipment information. Additional Information If you have a comprehensive Escalator engineering background, including an NVQ 4 in Escalator Engineering or equivalent - we want to hear from you! If you are looking for a Escalator Engineer Job London, click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 20 days holiday Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Van Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Apr 18, 2026
Full time
Job Description Escalator Technician Jobs in London at Stannah - Join Our Team! Step into a role where your technical expertise truly makes an impact. We're looking for an experience Escalator Technician who thrives on solving complex engineering challenges and shaping the future of field service excellence. In the Escalator Technician role, you'll bring senior-level technical and product expertise to the installation, maintenance, refurbishment, and repair of escalators and associated equipment. Your deep knowledge will guide detailed technical assessments, fault diagnosis, and the delivery of effective, timely resolutions. You'll also produce clear process documentation and cost reporting to support operational decision making. You'll work closely with the Branch Manager and Field Service Managers to mentor, train, and develop a high performing team of Field Engineers, sharing your expertise to build capability, confidence, and consistency across the team. Your contribution will play a key part in achieving our Business Objectives, Initiatives, and Targets across all areas of service delivery. You'll champion best practice, safety, and continuous improvement to ensure we exceed customer expectations every time. This job covers key stations around Greater London and the M25 corridor. Working hours: 4 on 4 off 19:00 - 07:00 Escalator Technician Responsibilities : Carry out escalator maintenance, inspections, surveys, and technical fault resolution, ensuring all work meets safety and quality standards. Monitor site safety, compliance, and performance of engineers and subcontractors, completing risk assessments and required documentation. Manage technical queries, materials procurement, and client liaison to support smooth project delivery. Provide reporting and support across the business, including progress updates, incident reports, commissioning assistance, and cross area engineering support. Maintain high standards of professionalism, including vehicle care, PPE use, van stock management, and participation in the out of hours call out rota. Please see full job description here: Escalator Technician Job description Qualifications Escalator Technician Requirements: Must be qualified to a minimum NVQ level 4. Proven experience in the maintenance and minor repair on a range of electrical, mechanical or electronic equipment, in the customer's environment. Experience of computer or PDA use is essential, as you will be required to use a mobile comms unit to log all calls and access customer and equipment information. Additional Information If you have a comprehensive Escalator engineering background, including an NVQ 4 in Escalator Engineering or equivalent - we want to hear from you! If you are looking for a Escalator Engineer Job London, click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 20 days holiday Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Van Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Financial Services Regulatory Assistant Manager / Manager, you will join the Prudential & Authorisations Team ("P&A Team"), where you will focus on a broad range of regulatory matters. This will include prudential risk management activities such as capital and liquidity assessments, recovery planning and solvent wind down planning, alongside providing authorisation related support to clients. You will also contribute to governance and risk management activities across a diverse client base, including banks, building societies, insurers, and a wide range of FCA solo regulated firms. You will play a key role in supporting the continued growth of our regulatory advisory offering and will be part of a team with a strong and expanding footprint in the market. As a Financial Services Regulatory Assistant Manager / Manager, you will work closely with colleagues across the team and the wider BDO business to deliver high quality advisory support to clients. You will act as a subject matter expert on Internal Audit engagements and contribute to the delivery of Skilled Person (Section 166) reviews, with clear opportunities for longer term career progression within this rapidly developing area of BDO's service offering. You'll be someone with: An understanding of the UK Financial Services sector An understanding of the UK regulatory framework Previous exposure to the Prudential Regulation Authority's Rulebook and the Financial Conduct Authority's Handbook Strong verbal and written communication skills Experience in at least one of the relevant focus areas (desirable) A demonstrable track record of supporting and delivering project-based work A curious and agile approach, with a commitment to developing deep technical expertise over time At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Financial Services Regulatory Assistant Manager / Manager, you will join the Prudential & Authorisations Team ("P&A Team"), where you will focus on a broad range of regulatory matters. This will include prudential risk management activities such as capital and liquidity assessments, recovery planning and solvent wind down planning, alongside providing authorisation related support to clients. You will also contribute to governance and risk management activities across a diverse client base, including banks, building societies, insurers, and a wide range of FCA solo regulated firms. You will play a key role in supporting the continued growth of our regulatory advisory offering and will be part of a team with a strong and expanding footprint in the market. As a Financial Services Regulatory Assistant Manager / Manager, you will work closely with colleagues across the team and the wider BDO business to deliver high quality advisory support to clients. You will act as a subject matter expert on Internal Audit engagements and contribute to the delivery of Skilled Person (Section 166) reviews, with clear opportunities for longer term career progression within this rapidly developing area of BDO's service offering. You'll be someone with: An understanding of the UK Financial Services sector An understanding of the UK regulatory framework Previous exposure to the Prudential Regulation Authority's Rulebook and the Financial Conduct Authority's Handbook Strong verbal and written communication skills Experience in at least one of the relevant focus areas (desirable) A demonstrable track record of supporting and delivering project-based work A curious and agile approach, with a commitment to developing deep technical expertise over time At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Look Ahead Care Support and Housing
Islington, London
We're looking for an organised, proactive and resilient Partnership Development Manager to join our New Business Team located at our Head Office in Islington. £35,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. This postholder will play a vital role as Look Ahead works to maintain and gain service contracts aligned to our ambitious Business Development Strategy and business plan. We are looking for a dynamic individual who can work closely with operational colleagues and other teams to support every part of the business development process including partnership building, strategic positioning, service design and bid writing and management. The shift pattern for this role is as follows: M7,T7,W7,T7,F7 Salary range of £35,000-75,000 depending on experience. What you'll do: Summary of Responsibilities - Relationship Management: Building relationships with commissioners and stakeholders in supported accommodation and health in a dedicated geographic area covering all of our client groups - learning disabilities, mental health, homelessness, young people - Commercial Business Partnering: Work with operational colleagues in designated patch to support the end-to-end business development process including contract extensions and renegotiations. - Tender Management: Monitoring, managing, and drafting high- quality submissions, for Local Authority and Health Trusts, frameworks and Dynamic Purchasing Systems, focusing primarily on own patch but contributing to and supporting tender exercises coordinated by other members of the business development team as required. - Strategic Positioning: Analysing evaluation criteria and advising on bid competitiveness and commercial strategies, including presenting proposed models and contract prices at internal risk panels to gain Senior Leadership approval This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - A genuine interest in housing and social care and a commitment to Look Ahead's mission - Excellent organisational and prioritisation skills, particularly in terms of working under pressure and responding to multiple and competing demands on your time - Imaginative and resourceful - able to contribute to the development of new ideas for services - Good interpersonal skills with the ability to work well with internal and external contacts What you'll bring: Essential: - Eligible to live and work in the UK - Educated to degree level or equivalent work experience - Extensive business development, fundraising or sales experience - Experience of bid writing Desirable: - A qualification in social care/psychology/policy would be an advantage About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
Apr 18, 2026
Full time
We're looking for an organised, proactive and resilient Partnership Development Manager to join our New Business Team located at our Head Office in Islington. £35,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. This postholder will play a vital role as Look Ahead works to maintain and gain service contracts aligned to our ambitious Business Development Strategy and business plan. We are looking for a dynamic individual who can work closely with operational colleagues and other teams to support every part of the business development process including partnership building, strategic positioning, service design and bid writing and management. The shift pattern for this role is as follows: M7,T7,W7,T7,F7 Salary range of £35,000-75,000 depending on experience. What you'll do: Summary of Responsibilities - Relationship Management: Building relationships with commissioners and stakeholders in supported accommodation and health in a dedicated geographic area covering all of our client groups - learning disabilities, mental health, homelessness, young people - Commercial Business Partnering: Work with operational colleagues in designated patch to support the end-to-end business development process including contract extensions and renegotiations. - Tender Management: Monitoring, managing, and drafting high- quality submissions, for Local Authority and Health Trusts, frameworks and Dynamic Purchasing Systems, focusing primarily on own patch but contributing to and supporting tender exercises coordinated by other members of the business development team as required. - Strategic Positioning: Analysing evaluation criteria and advising on bid competitiveness and commercial strategies, including presenting proposed models and contract prices at internal risk panels to gain Senior Leadership approval This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - A genuine interest in housing and social care and a commitment to Look Ahead's mission - Excellent organisational and prioritisation skills, particularly in terms of working under pressure and responding to multiple and competing demands on your time - Imaginative and resourceful - able to contribute to the development of new ideas for services - Good interpersonal skills with the ability to work well with internal and external contacts What you'll bring: Essential: - Eligible to live and work in the UK - Educated to degree level or equivalent work experience - Extensive business development, fundraising or sales experience - Experience of bid writing Desirable: - A qualification in social care/psychology/policy would be an advantage About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join a high-performing, fast-growing team delivering outsourced accounting, payroll, and compliance services to leading clients across technology, life sciences, real estate, and financial services. As a Director in our Global Business Services (GBS) team, you'll shape strategy, oversee a diverse client portfolio, and drive operational excellence. This role offers the best of both worlds-practice and industry-alongside career variety, sector specialism, and the flexibility to manage your time through BDO's agile working framework. You'll collaborate with senior leadership to grow the business, challenge strategic thinking, and deliver impactful change. We're looking for someone with: ACA / ACCA qualified or equivalent Significant experience of delivering international accounting projects with operations in different countries using, or within, a shared service centre Proven experience in managing a wide portfolio of concurrent projects and project teams within a project management framework Experience managing and developing staff i.e. coordinating staff projects, mentoring, counselling, appraising and recruiting Experience in delivering business development activities At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join a high-performing, fast-growing team delivering outsourced accounting, payroll, and compliance services to leading clients across technology, life sciences, real estate, and financial services. As a Director in our Global Business Services (GBS) team, you'll shape strategy, oversee a diverse client portfolio, and drive operational excellence. This role offers the best of both worlds-practice and industry-alongside career variety, sector specialism, and the flexibility to manage your time through BDO's agile working framework. You'll collaborate with senior leadership to grow the business, challenge strategic thinking, and deliver impactful change. We're looking for someone with: ACA / ACCA qualified or equivalent Significant experience of delivering international accounting projects with operations in different countries using, or within, a shared service centre Proven experience in managing a wide portfolio of concurrent projects and project teams within a project management framework Experience managing and developing staff i.e. coordinating staff projects, mentoring, counselling, appraising and recruiting Experience in delivering business development activities At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
Apr 18, 2026
Seasonal
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues. Experience of dealing with all matters relating to the management of a portfolio of clients. Experience of managing a portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. An understanding of potential risks to the Firm in relation to the Firm's quality control procedures Experience of leading complex projects. Educated to degree level and/or CTA and/or ACA qualified or equivalent You'll also be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues. Experience of dealing with all matters relating to the management of a portfolio of clients. Experience of managing a portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. An understanding of potential risks to the Firm in relation to the Firm's quality control procedures Experience of leading complex projects. Educated to degree level and/or CTA and/or ACA qualified or equivalent You'll also be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
A leading global consulting firm in London seeks a Manager for FS Operational Tax Advisory. In this role, you will manage client relationships, drive project opportunities, and develop junior staff. Ideal candidates will have significant operational tax experience and strong technical skills, along with a professional qualification like ACA or CA. The position offers a dynamic environment where your impact matters and allows for career growth within a supportive team.
Apr 18, 2026
Full time
A leading global consulting firm in London seeks a Manager for FS Operational Tax Advisory. In this role, you will manage client relationships, drive project opportunities, and develop junior staff. Ideal candidates will have significant operational tax experience and strong technical skills, along with a professional qualification like ACA or CA. The position offers a dynamic environment where your impact matters and allows for career growth within a supportive team.
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: Each and every role throughout our organisation makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. ABOUT THE ROLE As Industrial Market Sector Director you will have the opportunity to identify and develop project opportunities, serve as a pursuit champion, and act as a resource for HDR pursuits. You will be responsible for assessing the areas marketplace and determining the best business approach to win and secure contracts. PRIMARY OBJECTIVE Serve as overall lead by setting vision and direction for implementation of firm's strategy to expand and provide services to associated market sector. Facilitate development and implementation of sector business strategies and operating plans across the firm in coordination with business group leadership, operational leadership, client managers and business class directors. RESPONSIBILITES Have a focus on client management and development, serving as a client manager and project manager for future assignments and pursuits with key clients in the area. Serve as the Client Manager for selected key clients within the region, and be active and visible in the industry. Promote the marketing and delivery of all HDR services to clients while working with our client managers. Work with Business Group Managers on development and delivery of area and department market sector initiatives. Support selected pursuits through client relationship development and/or through development of strategy and participation in pursuit activities. Participate in industry associations and serve as a company role model in business and community organisations. Identify key investments (acquisitions and technology) that will maintain or drive HDR into industry leadership position. Develop relationships with industry counterparts in other consulting organizations. Develop relationships with senior leadership in key client organisations. The position will seek opportunities to enhance our practices so that we will best perform within the marketplace to win new work and to provide opportunities for staff growth and development. Work with the Business Class Directors and practice groups to drive technical excellence and coordinate technical staff to support the program and marketing efforts. Lead the area in identifying needs and opportunities for new and improved technical services and products so as to maximize the depth, effectiveness and efficiency of the practice. Work with the Market Sector Directors to coordinate staffing/recruiting plans for key hires and assist local leadership as necessary with local hires. Identify resource gaps and support talent management and recruiting. The position will assist the Area Business Group Managers to deliver services within the commercial real estate sector. Key responsibilities consist of helping to drive client management, monitoring and taking action regarding market sector profit and loss, ensuring project delivery and supporting the QA/QC program. Facilitate cooperation and eliminate hurdles and barriers to success. Work with area business group leadership to implement process improvements and leverage work sharing to meet or exceed planned goals. Be aware of staff workload and facilitate work sharing within the commercial real estate sector; promote effective use of company resources and assist in applying key staff/expertise to projects. Assist with contract review on key projects to help ensure risk management, proper staffing, quality reviews and resolution of claims. Promote Quality Assurance/Quality Control; work with business class and area leadership to assist the local programs with key technical expertise to support marketing and project activities. Facilitate development and dissemination of "lessons learned". Take on Project Management Assignments that make sense for this leadership role. PREFERRED QUALIFICATIONS Bachelor's degree in Engineering, Architecture, Science or related field. Proven ability to develop and maintain clients in consulting industry. Excellent written and verbal communication skills. Work cooperatively within the HDR Matrix, diverse teams, regional, department, technical managers and project staff. Committed to quality, continuous improvement and HDR values. Experienced in development and management of strategic marketing programs for planning and/or engineering services. Experienced in development and management of a wide range of client relationships and specific program and/or project pursuits. Experienced in overall staff development to include recruiting, career path and professional growth. Experienced with industry associations and maintains a visible profile in the market sector. Ability to work cooperatively with Regional Market Sector Directors, Market Sector Directors, Business Class Directors, Regional Business Group Directors, Area Business Group Managers, Area Marketing Managers and Area Managers. Demonstrated commitment to HDR values. An attitude and commitment to being an active participant of our employee owned culture is a must. A passion and commitment to growing and establishing HDR in the Industrial Sector. A track record in the Industrial Sector that encompasses manufacturing, processing, and construction of goods. Required Qualifications Bachelor's degree in Engineering or closely related field. A minimum of 12 years industry experience including leadership. Strong written and verbal communication skills. Strong skills in client management, client development and a documented history of growing/leading a practice. Strong business skills; specifically handling budgets, staff and operational issues. Strong ability to analyze the marketplace and strategically position HDR. An attitude and commitment to being an active participant of our employee owned culture is a must. WHAT WE BELIEVE HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. OUR COMMITMENT As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. PRIMARY LOCATION United Kingdom-England-London OTHER LOCATIONS United Kingdom-Scotland-Glasgow SCHEDULE Full-time EMPLOYEE STATUS Regular BusinessClass : Program Management JOB POSTING Mar 17, 2026 EMPLOYMENT EQUITY At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
Apr 18, 2026
Full time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: Each and every role throughout our organisation makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. ABOUT THE ROLE As Industrial Market Sector Director you will have the opportunity to identify and develop project opportunities, serve as a pursuit champion, and act as a resource for HDR pursuits. You will be responsible for assessing the areas marketplace and determining the best business approach to win and secure contracts. PRIMARY OBJECTIVE Serve as overall lead by setting vision and direction for implementation of firm's strategy to expand and provide services to associated market sector. Facilitate development and implementation of sector business strategies and operating plans across the firm in coordination with business group leadership, operational leadership, client managers and business class directors. RESPONSIBILITES Have a focus on client management and development, serving as a client manager and project manager for future assignments and pursuits with key clients in the area. Serve as the Client Manager for selected key clients within the region, and be active and visible in the industry. Promote the marketing and delivery of all HDR services to clients while working with our client managers. Work with Business Group Managers on development and delivery of area and department market sector initiatives. Support selected pursuits through client relationship development and/or through development of strategy and participation in pursuit activities. Participate in industry associations and serve as a company role model in business and community organisations. Identify key investments (acquisitions and technology) that will maintain or drive HDR into industry leadership position. Develop relationships with industry counterparts in other consulting organizations. Develop relationships with senior leadership in key client organisations. The position will seek opportunities to enhance our practices so that we will best perform within the marketplace to win new work and to provide opportunities for staff growth and development. Work with the Business Class Directors and practice groups to drive technical excellence and coordinate technical staff to support the program and marketing efforts. Lead the area in identifying needs and opportunities for new and improved technical services and products so as to maximize the depth, effectiveness and efficiency of the practice. Work with the Market Sector Directors to coordinate staffing/recruiting plans for key hires and assist local leadership as necessary with local hires. Identify resource gaps and support talent management and recruiting. The position will assist the Area Business Group Managers to deliver services within the commercial real estate sector. Key responsibilities consist of helping to drive client management, monitoring and taking action regarding market sector profit and loss, ensuring project delivery and supporting the QA/QC program. Facilitate cooperation and eliminate hurdles and barriers to success. Work with area business group leadership to implement process improvements and leverage work sharing to meet or exceed planned goals. Be aware of staff workload and facilitate work sharing within the commercial real estate sector; promote effective use of company resources and assist in applying key staff/expertise to projects. Assist with contract review on key projects to help ensure risk management, proper staffing, quality reviews and resolution of claims. Promote Quality Assurance/Quality Control; work with business class and area leadership to assist the local programs with key technical expertise to support marketing and project activities. Facilitate development and dissemination of "lessons learned". Take on Project Management Assignments that make sense for this leadership role. PREFERRED QUALIFICATIONS Bachelor's degree in Engineering, Architecture, Science or related field. Proven ability to develop and maintain clients in consulting industry. Excellent written and verbal communication skills. Work cooperatively within the HDR Matrix, diverse teams, regional, department, technical managers and project staff. Committed to quality, continuous improvement and HDR values. Experienced in development and management of strategic marketing programs for planning and/or engineering services. Experienced in development and management of a wide range of client relationships and specific program and/or project pursuits. Experienced in overall staff development to include recruiting, career path and professional growth. Experienced with industry associations and maintains a visible profile in the market sector. Ability to work cooperatively with Regional Market Sector Directors, Market Sector Directors, Business Class Directors, Regional Business Group Directors, Area Business Group Managers, Area Marketing Managers and Area Managers. Demonstrated commitment to HDR values. An attitude and commitment to being an active participant of our employee owned culture is a must. A passion and commitment to growing and establishing HDR in the Industrial Sector. A track record in the Industrial Sector that encompasses manufacturing, processing, and construction of goods. Required Qualifications Bachelor's degree in Engineering or closely related field. A minimum of 12 years industry experience including leadership. Strong written and verbal communication skills. Strong skills in client management, client development and a documented history of growing/leading a practice. Strong business skills; specifically handling budgets, staff and operational issues. Strong ability to analyze the marketplace and strategically position HDR. An attitude and commitment to being an active participant of our employee owned culture is a must. WHAT WE BELIEVE HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. OUR COMMITMENT As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. PRIMARY LOCATION United Kingdom-England-London OTHER LOCATIONS United Kingdom-Scotland-Glasgow SCHEDULE Full-time EMPLOYEE STATUS Regular BusinessClass : Program Management JOB POSTING Mar 17, 2026 EMPLOYMENT EQUITY At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
Job Title: SeniorNew Product Introduction Manager Function: Manufacturing Duration: Permanent Hours : Full Time (37 hours per week) Location(s): Glenrothes or Livingston Security Clearance Requirements: Baseline. - Must be eligible to work in the UK without sponsorship. Why join Raytheon Raytheon UK is a powerhouse in defence and aerospace, where innovation meets impact. As a key partner to the UK government and global customers, we tackle the toughest challenges across land, sea, air, space, and cyberspace. Beyond cutting-edge defence solutions, we lead the way in digital training transformation for both military and commercial clients. At Raytheon UK, you will work with pioneering technology, collaborate with top industry experts, and be part of a dynamic team that fuels your growth. Whether you're looking to push boundaries, develop your skills, or make a real-world impact, your future starts here. Strategic Leadership : Direct a cross-functional team of manufacturing and process engineers to design and industrialise new electronic products, from initial design concept (RFQ) through to full production handover. Lifecycle Management : Lead products through formal stage-gate processes (e.g., AS9145, APQP) from initial bid and concept to production handover. Design for Excellence (DfX) : Champion Design for Manufacturability (DfM), Testability (DfT), and Cost (DfC) to ensure designs are robust and cost-effective. Risk Mitigation : Manage Manufacturing Readiness Levels (MRL) and conduct Failure Mode and Effects Analysis (FMEA) to identify and resolve production risks early. Supply Chain Integration : Collaborate with procurement and external suppliers to ensure component availability and manufacturing capability. Risk Mitigation : Proactively identify and resolve technical or supply chain risks using PFMEA and root-cause analysis (RCCA). Technical Reporting : Establish project baselines for cost, schedule, and quality, providing regular updates to senior leadership and customers. Cost & Schedule Control : Establish and monitor project baselines for cost, schedule, and scope, frequently reporting progress to senior stakeholders. Process Development : Drive the creation of manufacturing plans, work instructions, tooling, and fixture requirements. Cross-Functional Coordination : Align diverse departments-including R&D, Quality, Supply Chain, and Operations-to achieve successful launch goals. Manufacturing Readiness : Oversee Manufacturing Readiness Level (MRL) assessments and maturation plans to ensure production lines are capable and stable. Gate Review Management : Chair and manage NPI Gate processes, Design Gate reviews, and Production Readiness Reviews. Experience : Significant experience in a manufacturing environment, with at least 2-3 years in a leadership or management capacity. Sector Expertise : Proven track record in a highly regulated environment, such as Aerospace (AS9100/9102), Defence, or Space. Standards Knowledge : Expertise in industry-specific standards such as AS9100 , AS9145 (APQP/PPAP), and J-STD-001 . Security Clearance : Ability to obtain and maintain national security vetting (e.g., UK SC or US Secret clearance) is often mandatory. Project Management : Proficiency in project management tools (e.g., MS Project, Smartsheet) and methodologies (PMP or PRINCE2 certification is highly desirable). Security Clearance : Ability to obtain and maintain national security clearance (e.g., SC or Secret clearance) is a standard requirement for defence-related roles. Electronics Expertise : Deep understanding of PCBA (Printed Circuit Board Assembly), SMT (Surface Mount Technology), and microelectronics assembly processes. Methodologies : Proficiency in Lean Manufacturing, Six Sigma, and project management frameworks such as PRINCE2 or PMP . Systems Proficiency : Skilled in using ERP/MRP tools (e.g., SAP, Oracle) and PLM software for configuration control and BOM management. Testing & Quality : Deep understanding of PFMEA, Root Cause Analysis (RCCA), and automated test equipment (ATE) for electro-mechanical systems. Analytical Ability : Strong data-driven decision-making skills to optimise cycle times and reduce unit production costs. Design for Excellence (DfX) : Deep understanding of Design for Manufacturability (DfM) and Design to Unit Production Cost (DTUPC). Technical Interpretation : Ability to interpret complex drawings, Bill of Materials (BOMs), and GD&T specifications. Advanced Manufacturing : Knowledge of CNC machining, automation, special processes (e.g., heat treating, welding), or electronics assembly (SMT/CCA). Education : A Bachelor's or Master's degree in Electrical , Electronic , or Manufacturing Engineering . Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year
Apr 18, 2026
Full time
Job Title: SeniorNew Product Introduction Manager Function: Manufacturing Duration: Permanent Hours : Full Time (37 hours per week) Location(s): Glenrothes or Livingston Security Clearance Requirements: Baseline. - Must be eligible to work in the UK without sponsorship. Why join Raytheon Raytheon UK is a powerhouse in defence and aerospace, where innovation meets impact. As a key partner to the UK government and global customers, we tackle the toughest challenges across land, sea, air, space, and cyberspace. Beyond cutting-edge defence solutions, we lead the way in digital training transformation for both military and commercial clients. At Raytheon UK, you will work with pioneering technology, collaborate with top industry experts, and be part of a dynamic team that fuels your growth. Whether you're looking to push boundaries, develop your skills, or make a real-world impact, your future starts here. Strategic Leadership : Direct a cross-functional team of manufacturing and process engineers to design and industrialise new electronic products, from initial design concept (RFQ) through to full production handover. Lifecycle Management : Lead products through formal stage-gate processes (e.g., AS9145, APQP) from initial bid and concept to production handover. Design for Excellence (DfX) : Champion Design for Manufacturability (DfM), Testability (DfT), and Cost (DfC) to ensure designs are robust and cost-effective. Risk Mitigation : Manage Manufacturing Readiness Levels (MRL) and conduct Failure Mode and Effects Analysis (FMEA) to identify and resolve production risks early. Supply Chain Integration : Collaborate with procurement and external suppliers to ensure component availability and manufacturing capability. Risk Mitigation : Proactively identify and resolve technical or supply chain risks using PFMEA and root-cause analysis (RCCA). Technical Reporting : Establish project baselines for cost, schedule, and quality, providing regular updates to senior leadership and customers. Cost & Schedule Control : Establish and monitor project baselines for cost, schedule, and scope, frequently reporting progress to senior stakeholders. Process Development : Drive the creation of manufacturing plans, work instructions, tooling, and fixture requirements. Cross-Functional Coordination : Align diverse departments-including R&D, Quality, Supply Chain, and Operations-to achieve successful launch goals. Manufacturing Readiness : Oversee Manufacturing Readiness Level (MRL) assessments and maturation plans to ensure production lines are capable and stable. Gate Review Management : Chair and manage NPI Gate processes, Design Gate reviews, and Production Readiness Reviews. Experience : Significant experience in a manufacturing environment, with at least 2-3 years in a leadership or management capacity. Sector Expertise : Proven track record in a highly regulated environment, such as Aerospace (AS9100/9102), Defence, or Space. Standards Knowledge : Expertise in industry-specific standards such as AS9100 , AS9145 (APQP/PPAP), and J-STD-001 . Security Clearance : Ability to obtain and maintain national security vetting (e.g., UK SC or US Secret clearance) is often mandatory. Project Management : Proficiency in project management tools (e.g., MS Project, Smartsheet) and methodologies (PMP or PRINCE2 certification is highly desirable). Security Clearance : Ability to obtain and maintain national security clearance (e.g., SC or Secret clearance) is a standard requirement for defence-related roles. Electronics Expertise : Deep understanding of PCBA (Printed Circuit Board Assembly), SMT (Surface Mount Technology), and microelectronics assembly processes. Methodologies : Proficiency in Lean Manufacturing, Six Sigma, and project management frameworks such as PRINCE2 or PMP . Systems Proficiency : Skilled in using ERP/MRP tools (e.g., SAP, Oracle) and PLM software for configuration control and BOM management. Testing & Quality : Deep understanding of PFMEA, Root Cause Analysis (RCCA), and automated test equipment (ATE) for electro-mechanical systems. Analytical Ability : Strong data-driven decision-making skills to optimise cycle times and reduce unit production costs. Design for Excellence (DfX) : Deep understanding of Design for Manufacturability (DfM) and Design to Unit Production Cost (DTUPC). Technical Interpretation : Ability to interpret complex drawings, Bill of Materials (BOMs), and GD&T specifications. Advanced Manufacturing : Knowledge of CNC machining, automation, special processes (e.g., heat treating, welding), or electronics assembly (SMT/CCA). Education : A Bachelor's or Master's degree in Electrical , Electronic , or Manufacturing Engineering . Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year
Role: Certified Pega Lead Decisioning Architect Locations: Birmingham Level: 8 - Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history, typically including no periods of 30 consecutive days or more spent outside of the UK.The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: We are looking for a certified Pega Senior Decisioning Architect to join our team. The ideal candidate will excel in Pega's Customer Decision Hub and be experienced in developing and implementing advanced decisioning strategies to deliver personalised customer experiences and drive business growth. As a member of our team, you will have the opportunity to: Design and implement end-to-end decisioning solutions using Pega Decisioning and Customer Decision Hub. Translate business needs into robust technical solutions in partnership with stakeholders. Lead and mentor teams on Pega decisioning and Next-Best-Action (NBA) strategies. Ensure compliance with industry standards and Pega architecture guidelines. Collaborate with cross-functional teams to deliver scalable, integrated solutions. Oversee code reviews, performance tuning, and optimisation of decisioning applications. Support production deployment, testing, and solution maintenance. Stay up to date on evolving Pega decisioning capabilities and best practices.
Apr 18, 2026
Full time
Role: Certified Pega Lead Decisioning Architect Locations: Birmingham Level: 8 - Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history, typically including no periods of 30 consecutive days or more spent outside of the UK.The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: We are looking for a certified Pega Senior Decisioning Architect to join our team. The ideal candidate will excel in Pega's Customer Decision Hub and be experienced in developing and implementing advanced decisioning strategies to deliver personalised customer experiences and drive business growth. As a member of our team, you will have the opportunity to: Design and implement end-to-end decisioning solutions using Pega Decisioning and Customer Decision Hub. Translate business needs into robust technical solutions in partnership with stakeholders. Lead and mentor teams on Pega decisioning and Next-Best-Action (NBA) strategies. Ensure compliance with industry standards and Pega architecture guidelines. Collaborate with cross-functional teams to deliver scalable, integrated solutions. Oversee code reviews, performance tuning, and optimisation of decisioning applications. Support production deployment, testing, and solution maintenance. Stay up to date on evolving Pega decisioning capabilities and best practices.
We are looking for a proactive and organised Administrative Assistant to join our client, a Financial Services firm in the City of London. Your role will be to help ensure the smooth operation of the office. This part-time, office-based role involves working closely with the Office Manager to keep daily operations running efficiently. The position is well-suited to someone who is detail-oriented, dependable, and enjoys a varied workload, including office coordination, reception tasks, and general administrative support. The role will include: Office Administration Maintain a clean, organised, and professional office environment in collaboration with the Office Manager. Prepare meeting rooms ahead of bookings, including set-up, clearing, supplies, and refreshments if required. Manage weekly office shopping and replenish supplies such as kitchen items and stationery. Support general office operations and handle ad hoc administrative tasks such as diary management and document formatting. Company Secretarial Support Manage incoming client post, ensuring all correspondence is logged and processed correctly. Forward client post to the relevant parties promptly. Prepare and send outgoing client post. Assist with basic administrative duties related to company secretarial work. Reception & Front of House Provide reception cover when needed, acting as the first point of contact for visitors and phone calls. Greet clients and guests professionally and courteously. Assist in coordinating guest arrivals, including meeting and directing visitors. Skills & Experience Previous experience in an administrative or office support position is preferred. Strong organisational skills and keen attention to detail. Excellent communication and interpersonal abilities. Capacity to multitask and prioritise responsibilities effectively. Professional and approachable manner. Comfortable working independently as well as part of a team. This is a 2-day-a-week role in the office. With regret, we can only respond to successful applicants.
Apr 18, 2026
Full time
We are looking for a proactive and organised Administrative Assistant to join our client, a Financial Services firm in the City of London. Your role will be to help ensure the smooth operation of the office. This part-time, office-based role involves working closely with the Office Manager to keep daily operations running efficiently. The position is well-suited to someone who is detail-oriented, dependable, and enjoys a varied workload, including office coordination, reception tasks, and general administrative support. The role will include: Office Administration Maintain a clean, organised, and professional office environment in collaboration with the Office Manager. Prepare meeting rooms ahead of bookings, including set-up, clearing, supplies, and refreshments if required. Manage weekly office shopping and replenish supplies such as kitchen items and stationery. Support general office operations and handle ad hoc administrative tasks such as diary management and document formatting. Company Secretarial Support Manage incoming client post, ensuring all correspondence is logged and processed correctly. Forward client post to the relevant parties promptly. Prepare and send outgoing client post. Assist with basic administrative duties related to company secretarial work. Reception & Front of House Provide reception cover when needed, acting as the first point of contact for visitors and phone calls. Greet clients and guests professionally and courteously. Assist in coordinating guest arrivals, including meeting and directing visitors. Skills & Experience Previous experience in an administrative or office support position is preferred. Strong organisational skills and keen attention to detail. Excellent communication and interpersonal abilities. Capacity to multitask and prioritise responsibilities effectively. Professional and approachable manner. Comfortable working independently as well as part of a team. This is a 2-day-a-week role in the office. With regret, we can only respond to successful applicants.
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Development Manager (Client-Side Project Manager) Salary: £50,000 - £57,000 + Car Allowance + Benefits Location: South East (UK-wide travel required) An exciting opportunity has arisen for a client-side Project Manager / Development Manager to join a well-established, nationally recognised organisation with an extensive UK-wide property portfolio click apply for full job details
Apr 18, 2026
Full time
Development Manager (Client-Side Project Manager) Salary: £50,000 - £57,000 + Car Allowance + Benefits Location: South East (UK-wide travel required) An exciting opportunity has arisen for a client-side Project Manager / Development Manager to join a well-established, nationally recognised organisation with an extensive UK-wide property portfolio click apply for full job details
Overview A leading global construction consultancy is looking to appoint a Project Manager to join its growing London team. This is a strong opportunity for someone looking to gain broader project exposure, more client interaction, and clear progression within a high-performing, expanding team. The Role Support delivery of projects across the full lifecycle Work closely with clients and multidisciplinary teams Coordinate consultants, contractors, and stakeholders Assist in managing programme, cost, and quality outcomes Contribute to design and construction phase delivery This is a hands-on, client-facing role with real involvement in project delivery. Project Exposure Projects span multiple sectors, including: Healthcare and hospitals Education Life sciences and laboratories Residential and mixed-use You ll gain exposure to complex, high-profile schemes across both public and private sectors. Why Apply? Broad sector exposure across varied projects Strong client-facing experience Clear progression within a growing team Opportunity to take on increasing responsibility Work within a well-established global consultancy About You Experience delivering projects within the built environment Strong communication and stakeholder management skills Comfortable working in a client-facing role Proactive, organised, and keen to develop
Apr 18, 2026
Full time
Overview A leading global construction consultancy is looking to appoint a Project Manager to join its growing London team. This is a strong opportunity for someone looking to gain broader project exposure, more client interaction, and clear progression within a high-performing, expanding team. The Role Support delivery of projects across the full lifecycle Work closely with clients and multidisciplinary teams Coordinate consultants, contractors, and stakeholders Assist in managing programme, cost, and quality outcomes Contribute to design and construction phase delivery This is a hands-on, client-facing role with real involvement in project delivery. Project Exposure Projects span multiple sectors, including: Healthcare and hospitals Education Life sciences and laboratories Residential and mixed-use You ll gain exposure to complex, high-profile schemes across both public and private sectors. Why Apply? Broad sector exposure across varied projects Strong client-facing experience Clear progression within a growing team Opportunity to take on increasing responsibility Work within a well-established global consultancy About You Experience delivering projects within the built environment Strong communication and stakeholder management skills Comfortable working in a client-facing role Proactive, organised, and keen to develop
Sales Development Representative (SDR) This is a pivotal role dedicated to driving Randstad's strategic growth. As part of the growing Client Services division, you will support the vision of becoming the world's most equitable and specialised talent partner. Key Responsibilities: 1. Research & Account Mapping Identify and research target accounts, industries, and key decision-makers. Map key stakeholders for the top prospects in each industry sector. Conduct external benchmarking and competitor analysis to gather market intelligence. Become comfortable with Randstad's technology and AI toolkit to research client needs. 2. Outreach & Engagement Execute sophisticated, multi-channel outreach strategies including phone, personalised email, social media, and video messaging. Hold intelligent conversations to expand awareness, educate prospects, and identify new business opportunities. Leverage AI-powered tools and market insights to craft data-backed, personalised outreach campaigns. Promote and establish the Randstad brand within the UK market. 3. Lead Qualification & Nurturing: Qualify leads by conducting high-level needs analysis to assess complex business challenges like skill shortages or talent retention issues. Align prospect "pain points" with Randstad's strategic services and consulting offerings. Nurture early-stage relationships by sharing valuable content, such as Talent Trends Reports and In-Demand Skills Dashboards. 4. Collaboration & Administration Successfully book qualified discovery meetings for the Sales team, ensuring a high-quality hand-off. Maintain meticulous records of all activities and lead statuses in Salesforce/CRM. Partner with the Sales Team, Marketing, and Operational teams to refine messaging and sales strategies. Key Performance Indicators: Generation of client introduction meetings and invitations to tenders. Create client introduction meetings and invitation to tenders for the sales team. Extensive outbound email outreach as directed by the inside sales manager/sales director. Follow up with phone calls to qualify client interests. Contributing to other client development activities. Booking client meetings with prospect stakeholders in existing. Meeting deadlines on client and data research and mapping. Supporting the wider sales team on achieving their UK annual budget. High-volume outbound email outreach and follow-up qualification calls. Person Specification & Skills: Experience: Knowledge of data, customer services, social media marketing. Communication: Strong and professional communication skills, written, verbal and presentation Mindset: Organised, self-sufficient and self-directed on a day-to-day basis attending required meetings fully prepared. Technical Literacy: Comfortable using CRMs and prospecting tools. Professionalism: Organised, self-sufficient and self-directed on a day-to-day basis attending required meetings fully prepared; adheres to company policies, including the "camera-on" policy for virtual meetings. Apply now or get in touch with Sam Badger for a confidential discussion. Randstad values diversity and promotes equality. We are an inclusive employer and welcome applications from all sections of society. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on
Apr 18, 2026
Full time
Sales Development Representative (SDR) This is a pivotal role dedicated to driving Randstad's strategic growth. As part of the growing Client Services division, you will support the vision of becoming the world's most equitable and specialised talent partner. Key Responsibilities: 1. Research & Account Mapping Identify and research target accounts, industries, and key decision-makers. Map key stakeholders for the top prospects in each industry sector. Conduct external benchmarking and competitor analysis to gather market intelligence. Become comfortable with Randstad's technology and AI toolkit to research client needs. 2. Outreach & Engagement Execute sophisticated, multi-channel outreach strategies including phone, personalised email, social media, and video messaging. Hold intelligent conversations to expand awareness, educate prospects, and identify new business opportunities. Leverage AI-powered tools and market insights to craft data-backed, personalised outreach campaigns. Promote and establish the Randstad brand within the UK market. 3. Lead Qualification & Nurturing: Qualify leads by conducting high-level needs analysis to assess complex business challenges like skill shortages or talent retention issues. Align prospect "pain points" with Randstad's strategic services and consulting offerings. Nurture early-stage relationships by sharing valuable content, such as Talent Trends Reports and In-Demand Skills Dashboards. 4. Collaboration & Administration Successfully book qualified discovery meetings for the Sales team, ensuring a high-quality hand-off. Maintain meticulous records of all activities and lead statuses in Salesforce/CRM. Partner with the Sales Team, Marketing, and Operational teams to refine messaging and sales strategies. Key Performance Indicators: Generation of client introduction meetings and invitations to tenders. Create client introduction meetings and invitation to tenders for the sales team. Extensive outbound email outreach as directed by the inside sales manager/sales director. Follow up with phone calls to qualify client interests. Contributing to other client development activities. Booking client meetings with prospect stakeholders in existing. Meeting deadlines on client and data research and mapping. Supporting the wider sales team on achieving their UK annual budget. High-volume outbound email outreach and follow-up qualification calls. Person Specification & Skills: Experience: Knowledge of data, customer services, social media marketing. Communication: Strong and professional communication skills, written, verbal and presentation Mindset: Organised, self-sufficient and self-directed on a day-to-day basis attending required meetings fully prepared. Technical Literacy: Comfortable using CRMs and prospecting tools. Professionalism: Organised, self-sufficient and self-directed on a day-to-day basis attending required meetings fully prepared; adheres to company policies, including the "camera-on" policy for virtual meetings. Apply now or get in touch with Sam Badger for a confidential discussion. Randstad values diversity and promotes equality. We are an inclusive employer and welcome applications from all sections of society. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on
Front of House Bar & Waiting Staff - All Levels (Flexible Work) Casual shifts across Edinburgh,The Central Belt, Fife, Perthshire and beyond £15.41 - £19.05 per hour Including Supervisory roles Join our growing Front of House team and work everything from city centre bar & waiting shifts or countryside weddings to foodie events and one-off gigs. Meet new teams, work in beautiful locations, and build real hospitality experience - all on your schedule. We'd love to hear from anyone with hospitality supervisor or managerial experience looking for casual work. Perfect for students, freelancers, or anyone wanting a second income with shifts that fit around your lifestyle. What You'll Get £15.41-£19.05 per hour (inc. of holiday pay), depending on role Flexible shifts - choose when you work Travel to varied and interesting venues Petrol contribution + paid driver time when applicable Experience with some of Scotland's top hospitality operators Where You'll Work We are based in Edinburgh, but work with clients and events throughout the Central Belt, Fife, Perthshire and beyond. We're Looking For Friendly, reliable people with great guest skills Hospitality experience Positive, can-do attitude Supervisory or managerial experienced staff encouraged to get in touch Willingness to travel (driving is a bonus) Requirements Relevant hospitality training (Licensing, Food Safety, H&S etc.) or willingness to complete our training at no cost Right to Work in the UK If you want flexible work, great teams, and events you'll actually enjoy being part of - apply now to join our books. Right to Work in the UK required. No sponsorship available.
Apr 18, 2026
Seasonal
Front of House Bar & Waiting Staff - All Levels (Flexible Work) Casual shifts across Edinburgh,The Central Belt, Fife, Perthshire and beyond £15.41 - £19.05 per hour Including Supervisory roles Join our growing Front of House team and work everything from city centre bar & waiting shifts or countryside weddings to foodie events and one-off gigs. Meet new teams, work in beautiful locations, and build real hospitality experience - all on your schedule. We'd love to hear from anyone with hospitality supervisor or managerial experience looking for casual work. Perfect for students, freelancers, or anyone wanting a second income with shifts that fit around your lifestyle. What You'll Get £15.41-£19.05 per hour (inc. of holiday pay), depending on role Flexible shifts - choose when you work Travel to varied and interesting venues Petrol contribution + paid driver time when applicable Experience with some of Scotland's top hospitality operators Where You'll Work We are based in Edinburgh, but work with clients and events throughout the Central Belt, Fife, Perthshire and beyond. We're Looking For Friendly, reliable people with great guest skills Hospitality experience Positive, can-do attitude Supervisory or managerial experienced staff encouraged to get in touch Willingness to travel (driving is a bonus) Requirements Relevant hospitality training (Licensing, Food Safety, H&S etc.) or willingness to complete our training at no cost Right to Work in the UK If you want flexible work, great teams, and events you'll actually enjoy being part of - apply now to join our books. Right to Work in the UK required. No sponsorship available.
Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm. Key Duties & Responsibilities Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact Communicate with customers about their orders, including any delays or changes in delivery Cancel and refund customer orders when requested Communicate with courier services in regards to late or missing deliveries Arrange returns of faulty items in line with the Returns Policy Help customers to register online and process their orders through the website Assist customers with product queries Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate. Skills & Experience Essential: Previous experience of working in a customer focused environment Positive energy - Willing to go the extra mile for each and every customer Team spirit Great customer service relies on effective teamwork Confidence - They are looking for people s people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence. Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Apr 18, 2026
Seasonal
Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm. Key Duties & Responsibilities Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact Communicate with customers about their orders, including any delays or changes in delivery Cancel and refund customer orders when requested Communicate with courier services in regards to late or missing deliveries Arrange returns of faulty items in line with the Returns Policy Help customers to register online and process their orders through the website Assist customers with product queries Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate. Skills & Experience Essential: Previous experience of working in a customer focused environment Positive energy - Willing to go the extra mile for each and every customer Team spirit Great customer service relies on effective teamwork Confidence - They are looking for people s people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence. Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Corporate Tax Manager - Birmingham (Hybrid) - Up to £75,000 + benefits A well established and highly regarded Top 100 UK accountancy and business advisory firm is looking to appoint an experienced Corporate Tax Manager to join its growing tax team. This is a leadership opportunity combining technical corporate tax expertise, client advisory exposure, and team development, ideal for someone looking t click apply for full job details
Apr 18, 2026
Full time
Corporate Tax Manager - Birmingham (Hybrid) - Up to £75,000 + benefits A well established and highly regarded Top 100 UK accountancy and business advisory firm is looking to appoint an experienced Corporate Tax Manager to join its growing tax team. This is a leadership opportunity combining technical corporate tax expertise, client advisory exposure, and team development, ideal for someone looking t click apply for full job details
