Employee Relations (ER) Manager

# Employee Relations (ER) Manager Job Introduction Are you looking for a career where you can make a real difference in people's day. We are seeking a Employee Relations (ER) Manager to join our team based from our Head Office in London Bridge (hybrid working). In this role you will support the delivery of fair, consistent, and legally compliant employee relations across Southeastern Railway. This role enables managers to address workplace issues confidently by providing clear, timely advice and support aligned with employment legislation, internal policy, and best practice.The postholder will manage their own case portfolio via the case management system, working collaboratively with managers and trade union representatives to promote constructive working relationships and early resolution. This role is field based and will travel across the Southeastern network with flexibility in line with our agile working policy. What you'll do Support delivery of communications plans and projects across the Communications & Stakeholder Team. Manage a full range of employee relations cases via the case management system, ensuring all cases are accurately recorded, progressed promptly, and closed with appropriate outcomes. Provide clear, practical guidance to managers on disciplinary, grievance, absence, and performance matters, aligned with policy and legislation. Build strong working relationships with trade union representatives at a local level, supporting early resolution and positive engagement on ER matters. Attend and advise at formal hearings, including Gross Misconduct, Stage 3 Attendance, and Capability cases, ensuring policy and procedure are correctly followed. Contribute to the review, development and communication of ER policies, procedures and guidance materials. Deliver or support training sessions to build line manager confidence and competence in managing people matters. Identify and escalate emerging ER themes, risks or trends to the Senior Employee Relations Manager for consideration at a strategic level. Support consultation processes and change activity as required, ensuring compliance with legal and procedural requirements. The experience you'll need To be considered for this role we recommend you demonstrate the below in your application; You are an ER pro - 3-5 years experience in ER. Anything you don't know about employee relations is not worth knowing, preferably within a highly unionised workforce You dot the I's and cross the T's - You understand employee relations processes and have strong working knowledge of ACAS and UK Employment Legislation ERA25 you say - You understand the impact that employment law changes have on organisations and are experienced at providing sound advice & coaching to leaders, keeping up to date with changes in employment law landscape. You can spin the plates - You take ownership, and have experience managing a complex caseload with competing priorities to meet deadlines and SLA 's You can manage the moving parts - You build effective relationships with managers, leaders and trade union reps CIPD Level 5 - or equivalent HR qualification would be desirableAs proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role Other things to know This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role. If you applied but weren't successful in getting a similar role at Southeastern, please wait six months before applying again What you'll get in return Along with your salary, the rewards you'll get include: a final salary pension 25 days annual leave allowance (plus bank holidays) free rail travel across our networks.Meaning you can feel secure in your career as well as fulfilled by your work A bit about Southeastern We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey.It's also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a 'Great Place to Work' at the 2023 National Rail Awards and endorsed as a Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day SE Trains Limited Attached documents Salary Competitive plus free travel Frequency Annual Job Reference seastern/TP/86331/3402 Contract Type Permanent - Full Time Closing Date 22 April, 2026 Job Category Management Business Unit Head Office Location 4 More London Riverside, United Kingdom Posted on 13 April, 2026 (C) OpenStreetMap contributorsDirections to Spread the word