Junior 1st Line Support Analyst/Junior Service Desk Analyst A fantastic opportunity has arisen for a Junior 1st Line Support Analyst/Junior Service Desk Analyst to join our Manchester based law firm on a permanent basis. Junior 1st Line Support Analyst/Junior Service Desk Analyst Key Responsibilities: * Act as a first point of contact for IT related queries, providing support via telephone, email, remote assistance, and face to face engagement. * Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels. * Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals. * Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools. Junior 1st Line Support Analyst/Junior Service Desk Analyst Attributes/Skills: * Knowledge of Windows 11 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Junior 1st Line Support Analyst/Junior Service Desk Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Apr 27, 2026
Full time
Junior 1st Line Support Analyst/Junior Service Desk Analyst A fantastic opportunity has arisen for a Junior 1st Line Support Analyst/Junior Service Desk Analyst to join our Manchester based law firm on a permanent basis. Junior 1st Line Support Analyst/Junior Service Desk Analyst Key Responsibilities: * Act as a first point of contact for IT related queries, providing support via telephone, email, remote assistance, and face to face engagement. * Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels. * Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals. * Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools. Junior 1st Line Support Analyst/Junior Service Desk Analyst Attributes/Skills: * Knowledge of Windows 11 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Junior 1st Line Support Analyst/Junior Service Desk Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Junior 1st Line Support Analyst/Junior Service Desk Analyst A fantastic opportunity has arisen for a Junior 1st Line Support Analyst/Junior Service Desk Analyst to join our Cardiff based law firm on a permanent basis. Junior 1st Line Support Analyst/Junior Service Desk Analyst Key Responsibilities: * Act as a first point of contact for IT related queries, providing support via telephone, email, remote assistance, and face to face engagement. * Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels. * Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals. * Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools. Junior 1st Line Support Analyst/Junior Service Desk Analyst Attributes/Skills: * Knowledge of Windows 11 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Junior 1st Line Support Analyst/Junior Service Desk Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Apr 27, 2026
Full time
Junior 1st Line Support Analyst/Junior Service Desk Analyst A fantastic opportunity has arisen for a Junior 1st Line Support Analyst/Junior Service Desk Analyst to join our Cardiff based law firm on a permanent basis. Junior 1st Line Support Analyst/Junior Service Desk Analyst Key Responsibilities: * Act as a first point of contact for IT related queries, providing support via telephone, email, remote assistance, and face to face engagement. * Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels. * Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals. * Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools. Junior 1st Line Support Analyst/Junior Service Desk Analyst Attributes/Skills: * Knowledge of Windows 11 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software Junior 1st Line Support Analyst/Junior Service Desk Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
Apr 27, 2026
Full time
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
Senior Front-End Developer - Equity Derivatives Technology - VP We are seeking a senior developer to join the London based team part of the Equity Derivatives Pre-Trade technology group. This role will position you as a technical and delivery lead to help to design and deliver the build out of a pre-trade request-for-quote and pricing platform used by the Equity Derivatives and Delta 1 desks globally.This is also an excellent opportunity for you to define yourself as a key contributor and technical lead within the wider Equity technology division. On a daily basis you will be working with tech as well as front office sales, trading, and quants colleagues across all Derivative & Delta 1 desks. Responsibilities: Deliver consistently excellent code, adhering to our team standards and industry best practices. Identify and define necessary system enhancements to deploy new products and process improvements. Partner with multiple related teams to ensure business critical goals are met efficiently and within agreed timescales. Resolve a variety of high impact problems/projects through in-depth evaluation of complex business processes. Achieve and maintain a high level of understanding and current system processes and industry standards. Develop comprehensive knowledge of relevant areas of business and understand their goals and long-term strategy. Serve as advisor or coach to mid-level developers and analysts, operating within an agile / frequent delivery mindset. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Required Qualifications: Experience as a technical lead senior developer with front-end technology (JS, ideally React). Extensive experience of system analysis and development of production-quality software applications. Consistently clear and concise written and verbal communication. Experience working with APIs and microservices systems. Understanding of financial instruments, ideally Equity Derivatives and Delta 1 asset classes. Proven experience in ensuring observability, robust testing quality practice and maintaining clean CI/CD pipelines. Preferred Qualifications: Experience working in React JS, with applications providing order/trade/real time market data or similar data structures and feeds. Exposure to microservices systems and container/cloud deployment and hosting designs. Experience leveraging LLMs assistant tools rationally for coding. Additional technology experience: Kafka, ELK, Mongo, DBaaS, SaaS, Tableau. Education: Bachelor's degree or equivalent experience operating in a similar role This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.
Apr 27, 2026
Full time
Senior Front-End Developer - Equity Derivatives Technology - VP We are seeking a senior developer to join the London based team part of the Equity Derivatives Pre-Trade technology group. This role will position you as a technical and delivery lead to help to design and deliver the build out of a pre-trade request-for-quote and pricing platform used by the Equity Derivatives and Delta 1 desks globally.This is also an excellent opportunity for you to define yourself as a key contributor and technical lead within the wider Equity technology division. On a daily basis you will be working with tech as well as front office sales, trading, and quants colleagues across all Derivative & Delta 1 desks. Responsibilities: Deliver consistently excellent code, adhering to our team standards and industry best practices. Identify and define necessary system enhancements to deploy new products and process improvements. Partner with multiple related teams to ensure business critical goals are met efficiently and within agreed timescales. Resolve a variety of high impact problems/projects through in-depth evaluation of complex business processes. Achieve and maintain a high level of understanding and current system processes and industry standards. Develop comprehensive knowledge of relevant areas of business and understand their goals and long-term strategy. Serve as advisor or coach to mid-level developers and analysts, operating within an agile / frequent delivery mindset. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Required Qualifications: Experience as a technical lead senior developer with front-end technology (JS, ideally React). Extensive experience of system analysis and development of production-quality software applications. Consistently clear and concise written and verbal communication. Experience working with APIs and microservices systems. Understanding of financial instruments, ideally Equity Derivatives and Delta 1 asset classes. Proven experience in ensuring observability, robust testing quality practice and maintaining clean CI/CD pipelines. Preferred Qualifications: Experience working in React JS, with applications providing order/trade/real time market data or similar data structures and feeds. Exposure to microservices systems and container/cloud deployment and hosting designs. Experience leveraging LLMs assistant tools rationally for coding. Additional technology experience: Kafka, ELK, Mongo, DBaaS, SaaS, Tableau. Education: Bachelor's degree or equivalent experience operating in a similar role This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
Apr 27, 2026
Full time
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) 275 - 300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment. What they're looking for This role requires someone experienced who can contribute immediately in a busy environment. Key skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.
Apr 27, 2026
Contractor
IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) 275 - 300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment. What they're looking for This role requires someone experienced who can contribute immediately in a busy environment. Key skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Apr 25, 2026
Full time
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Senior Trading Analyst Birmingham (hybrid working) 45,000 - 48,000 Viqu Energy are working with a growing Innovation team within a forward-thinking organisation in the energy transition space to bring in a Senior Optimisation Analyst. This role offers the chance to shape optimisation strategies, influence market participation, and drive value across a portfolio of energy assets. The Role You'll support and develop the optimisation desk, working with analysts, commercial teams, partners, and customers. Your insights will directly impact performance and profitability, while giving you broad exposure across the energy market. Key Responsibilities Deliver optimisation insights across energy markets and technologies. Support daily/monthly optimisation and performance tracking. Develop processes, controls, and reporting frameworks. Produce customer reports and market briefings. Analyse industry datasets to support commercial decisions. Monitor regulatory changes and market opportunities. Coordinate with partners to ensure asset performance. Engage with customers on reporting and strategy. What You'll Bring Strong analytical and problem-solving skills. Knowledge of UK ancillary services. Commodity trading background (day ahead/intraday). Experience handling complex datasets and building models (advanced Excel skills). Proactive, independent approach with attention to detail. Experience in modelling and forecasting. Understanding of flexible assets (e.g. storage, DSR, EVs). Why Apply Work at the forefront of the energy transition. Gain exposure across markets and stakeholders. Influence strategy within a growing team. Sound good? Send your CV to Lily at Viqu Energy today!
Apr 24, 2026
Full time
Senior Trading Analyst Birmingham (hybrid working) 45,000 - 48,000 Viqu Energy are working with a growing Innovation team within a forward-thinking organisation in the energy transition space to bring in a Senior Optimisation Analyst. This role offers the chance to shape optimisation strategies, influence market participation, and drive value across a portfolio of energy assets. The Role You'll support and develop the optimisation desk, working with analysts, commercial teams, partners, and customers. Your insights will directly impact performance and profitability, while giving you broad exposure across the energy market. Key Responsibilities Deliver optimisation insights across energy markets and technologies. Support daily/monthly optimisation and performance tracking. Develop processes, controls, and reporting frameworks. Produce customer reports and market briefings. Analyse industry datasets to support commercial decisions. Monitor regulatory changes and market opportunities. Coordinate with partners to ensure asset performance. Engage with customers on reporting and strategy. What You'll Bring Strong analytical and problem-solving skills. Knowledge of UK ancillary services. Commodity trading background (day ahead/intraday). Experience handling complex datasets and building models (advanced Excel skills). Proactive, independent approach with attention to detail. Experience in modelling and forecasting. Understanding of flexible assets (e.g. storage, DSR, EVs). Why Apply Work at the forefront of the energy transition. Gain exposure across markets and stakeholders. Influence strategy within a growing team. Sound good? Send your CV to Lily at Viqu Energy today!
We are looking for a proactive and detail-oriented Graduate Systems Support Analyst to join our team, providing support across Financial & Supply Chain systems. This role plays a key part in maintaining the smooth operation of primary applications across our group of businesses, supporting system integrations, managing support tickets, and collaborating with internal teams and external suppliers. With an ever-expanding portfolio of companies, the role will support growth of the Group via new acquisitions. Looking for problem-solvers with a genuine interest in application support who are eager to learn. Comprehensive onboarding and ongoing training will be provided. The role could suit a Graduate level candidate with either a Financial or Supply Chain Management focused degree, who has a keen interest in IT. This position is based on-site in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across the Group for the core ERP application (Microsoft Business Central). Prioritize incidents based on business impact and user urgency; escalate when required. Highlight and progress Controlled Change Requests (CCRs) through the agreed process. Log issues with suppliers where appropriate and maintain clear, timely status updates Assist with support of other applications going forward (e.g. Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Integration Monitoring & Resolution Monitor and action system and data integration errors across our group of companies (e.g. order imports, shipment/receipt confirmations, stock updates between ERP and WMS, exports/imports between core apps). Investigate root causes, liaise with relevant departments, and oversee fixes. Coordinate with stakeholders to correct data at source and implement guardrails to reduce repetition. Change, CCR & Bug Tracking Log and track CCRs, ensuring scope, approvals, test evidence, and deployment steps are captured. Identify and report defects/configuration gaps; follow through to resolution and post-fix validation. Assist with implementation of ERP systems into new acquisitions. User Support & Testing (UAT) Provide hands-on support to end users across Finance, Operations, and other functions of the businesses. Assis with User Acceptance Testing for code/configuration changes, deployments, and fixes. 3rd Party Support Coordination Raise and manage tickets with suppliers; supply reproducible steps, logs, and clear business requirements. Follow up on unresolved tickets and communicate progress to stakeholders. Documentation & Knowledge Base Maintain up-to-date support documentation, standards, and end-user guides. Curate and publish resources to the internal knowledge base to enable self-service. Knowledge, Experience and Skills required Required Understanding of either Financial or Supply Chain processes. Understanding of system integrations (data flows, import/export, interfaces, error logs). Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation in a ticket-driven environment. Desirable Experience in an ERP Support role (preferable Business Central/NAV) Core user experience and understanding of an ERP system Hands-on experience providing systems assistance to others. Familiarity with support/ticketing systems (e.g. HaloITSM, Zendesk). Attributes Required Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across IT, Finance, Operations, and external partners. Diligent in documentation and keen on continuous learning. Proactive in identifying and addressing potential issues before they escalate. Adaptable to changing technologies and business needs. Clear and effective communicator with both technical and non-technical stakeholders. Committed to fostering a positive user experience and continuous process improvement
Apr 24, 2026
Full time
We are looking for a proactive and detail-oriented Graduate Systems Support Analyst to join our team, providing support across Financial & Supply Chain systems. This role plays a key part in maintaining the smooth operation of primary applications across our group of businesses, supporting system integrations, managing support tickets, and collaborating with internal teams and external suppliers. With an ever-expanding portfolio of companies, the role will support growth of the Group via new acquisitions. Looking for problem-solvers with a genuine interest in application support who are eager to learn. Comprehensive onboarding and ongoing training will be provided. The role could suit a Graduate level candidate with either a Financial or Supply Chain Management focused degree, who has a keen interest in IT. This position is based on-site in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across the Group for the core ERP application (Microsoft Business Central). Prioritize incidents based on business impact and user urgency; escalate when required. Highlight and progress Controlled Change Requests (CCRs) through the agreed process. Log issues with suppliers where appropriate and maintain clear, timely status updates Assist with support of other applications going forward (e.g. Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Integration Monitoring & Resolution Monitor and action system and data integration errors across our group of companies (e.g. order imports, shipment/receipt confirmations, stock updates between ERP and WMS, exports/imports between core apps). Investigate root causes, liaise with relevant departments, and oversee fixes. Coordinate with stakeholders to correct data at source and implement guardrails to reduce repetition. Change, CCR & Bug Tracking Log and track CCRs, ensuring scope, approvals, test evidence, and deployment steps are captured. Identify and report defects/configuration gaps; follow through to resolution and post-fix validation. Assist with implementation of ERP systems into new acquisitions. User Support & Testing (UAT) Provide hands-on support to end users across Finance, Operations, and other functions of the businesses. Assis with User Acceptance Testing for code/configuration changes, deployments, and fixes. 3rd Party Support Coordination Raise and manage tickets with suppliers; supply reproducible steps, logs, and clear business requirements. Follow up on unresolved tickets and communicate progress to stakeholders. Documentation & Knowledge Base Maintain up-to-date support documentation, standards, and end-user guides. Curate and publish resources to the internal knowledge base to enable self-service. Knowledge, Experience and Skills required Required Understanding of either Financial or Supply Chain processes. Understanding of system integrations (data flows, import/export, interfaces, error logs). Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation in a ticket-driven environment. Desirable Experience in an ERP Support role (preferable Business Central/NAV) Core user experience and understanding of an ERP system Hands-on experience providing systems assistance to others. Familiarity with support/ticketing systems (e.g. HaloITSM, Zendesk). Attributes Required Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across IT, Finance, Operations, and external partners. Diligent in documentation and keen on continuous learning. Proactive in identifying and addressing potential issues before they escalate. Adaptable to changing technologies and business needs. Clear and effective communicator with both technical and non-technical stakeholders. Committed to fostering a positive user experience and continuous process improvement
£19.33 Per Hour Inside Via umbrella Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport - Must join the OOH rota and standby - Must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training
Apr 24, 2026
Contractor
£19.33 Per Hour Inside Via umbrella Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport - Must join the OOH rota and standby - Must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Apr 24, 2026
Full time
Summary: Working alongside our Customer Journey Lead, you'll be the go-to person for keeping our Smart Meter installations on track. This role is about looking at the big picture - meaning you'll be pulling and analysing both household and non-household property data to ensure we run a smooth smart metering programme. You'll dive into some complex data to decide whether a job is best handled in-house or by one of our external partners, ensuring every installation or fix is in the right hands. Beyond the numbers, you'll spend your time coordinating between various teams-from water efficiency and leakage to supply-and reaching out to customers to get their appointments in the diary. We're looking for someone who doesn't just wait for instructions but proactively spots hurdles and clears them. As the project grows, you'll use what you've learned to sharpen our processes, making things smoother and more efficient for everyone involved. Main responsibilities: Undertake complex data analysis from various data sources to generate actionable insights. Utilise these insights to strategically coordinate smart meter installations, ensuring optimal efficiency, resource allocation and project delivery. Support the Customer Journey Lead by ensuring all delivery partners have the necessary information to complete smart meter installations efficiently. Maintain strict adherence to governance protocols for all appointment bookings and rollout plans. Work closely with the Communications and HiAffinity Issues team to ensure that the correct Comms is being sent to customers and logged correctly in the system. Act as the primary liaison between internal departments, contractors, and customers. Facilitate clear communication and collaboration to ensure seamless project delivery. Collaborate with internal teams such as Customer Side Leakage and Water Efficiency to route work where leaks are identified during installations. Understand and complete any errored work orders from meter exchanges that have been complete, checking for crossed meters and correcting any information before the are completed and updated in the billing system. Support the achievement of water efficiency audit targets through meter management and engagement with Priority Services Register (PSR) customers. Regularly report program progress to the Customer Journey Lead, ensuring full transparency and proactively addressing issues. Provide support for all required regulatory reporting. Develop an understanding of the non-household (NHH) market. Collaborate with the Wholesale Service Desk to reduce business demand by identifying high-usage NHH customers and strategically directing resources as the program rolls out. Embrace continuous learning and innovation throughout the rollout. Proactively identify and raise issues, using lessons learned to develop and implement effective solutions. You'll need: Skills / Qualifications / Experience Preferably educated to A level standard or equivalent with greater relevant experience. Expert in leveraging quantitative and qualitative data to identify key trends and pain points, translating complex findings into clear, actionable insights that drive strategic decisions. The ability to work autonomously, with a high degree of confidence to manage competing priorities and deliver high-quality results under tight deadlines. Communicates effectively, both verbally and in writing, with a wide range of stakeholders, including customers, technical teams and senior management, adapting messaging to ensure clarity and influence. Proficient with analytics tools such as Google Analytics, Mixpanel, and Amplitude, and skilled in leveraging customer feedback platforms to inform product and business strategy. Skilled in leveraging data to drive operational improvements and meet project objectives by identifying trends and solving key business problems. Proven ability to track and report on key performance indicators (KPIs) related to project delivery, such as installation rates, fix times, resource utilisation and partner performance. Practical experience with analytical tools and software (e.g., Google Analytics, Mixpanel, Amplitude), or other relevant data visualisation and business intelligence platforms. Track record of success in a project or programme coordination role, especially within a field services or installation-based environment. Experience working with and coordinating the efforts of third-party contractors, suppliers, or delivery partners to ensure project objectives are met. Demonstrated history of proactively identifying and resolving issues or bottlenecks in a process. Experience in a customer-facing role, specifically in conducting analysis, handling customer appointments and managing expectations through various communication channels (phone, email, etc.). A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. A strong understanding of the utilities industry, specifically in the context of smart metering or similar technology rollouts, would be a significant advantage. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,000 - £35,000p.a. (dependent on experience)
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Apr 24, 2026
Seasonal
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Partnerships Researcher - part-time (32 hours per week) Salary: £35,853 - £42,181 pro rata (dependent on experience) Contract type: Permanent Hours: Part Time Additional information: 32 hours per week - working days to be agreed (ideally one of the days to be Tuesday) Location: Poole, Dorset, England Location description: Hybrid between home and Poole with occasional travel to Poole as required by the role (approximately once a month) Closing Date: 10-05-2026 Reference: 21487 About us The Royal National Lifeboat Institution (RNLI) is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to help save lives every day. We re looking for a Partnerships Researcher to join our Partnerships Research Team, which is part of our Research Team. The Research Team supports the RNLI by delivering insight and recommendations, generated by robust and ethical research, to enable the RNLI to make sound evidence-based decisions. The Partnerships Research Team conduct desk-based research, produce accurate, thorough, and insightful research reports, and promote the role of research in organisational decision-making, ensuring customers and decision makers at all levels have the information, research, and evidence required. It s a fascinating role offering the chance to make a real difference to our charity. Some of the benefits - Salary - £35,853 to £42,181 pro rata (dependent on experience) - Flexible working - 26 days annual leave plus Bank Holidays (pro rata) - Competitive pension scheme - Life assurance - Health and dental cashplan Your Role As a Partnerships Researcher, you will be tasked with the following: - Undertake up-to-date, accurate and efficiently produced research, including complex and standard due diligence, prospect research profiles, network mapping, guest list research, and corporate risks and opportunities reports, translating research findings into accessible evidence that tells a story and provides recommendations that can be used by decision makers at all levels. - Effectively build and manage successful working relationships with all customers, stakeholders and internal analysts, promoting the role of Partnerships Research in strategic and operational decision-making, and provide expert guidance on corporate associations and donations acceptance. - Proactively develop and maintain a prospect research pipeline to support the Corporate, Trust and Philanthropy teams as they develop these prospects and convert them to supporters and partners. - Promote the use of good research practice and demonstrate how it can add value across the RNLI. About You You ll be proactive, inquisitive and questioning, have a strong moral compass and enjoy working independently and as part of a team. You will be comfortable communicating at all levels, understand and be able to communicate the importance of a strong evidence base, enjoy undertaking and managing varied projects, and have a high attention to detail. With proven experience in a research/information gathering role, you will ideally have a research and/or fundraising background in the charitable/not-for-profit sector. To be considered as the Partnerships Researcher, you will need: - A good degree with a demonstrable research component or equivalent experience - Proven experience in a research/information gathering role - Experience of producing and translating research and evidence into actionable recommendations, and the ability to communicate these to all levels - Experience of managing multiple projects - Experience of successfully proactively working with and influencing multiple stakeholders and customers - Strong written and verbal, analytical, communication and negotiation skills - Excellent organisational skills - Experience and understanding of the Data Protection Act and GDPR So, if you want to use your skills and experience as a Partnerships Researcher to support our organisation s aim to reduce drowning, this could be the role for you. Please apply via the button shown. Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Apr 23, 2026
Full time
Partnerships Researcher - part-time (32 hours per week) Salary: £35,853 - £42,181 pro rata (dependent on experience) Contract type: Permanent Hours: Part Time Additional information: 32 hours per week - working days to be agreed (ideally one of the days to be Tuesday) Location: Poole, Dorset, England Location description: Hybrid between home and Poole with occasional travel to Poole as required by the role (approximately once a month) Closing Date: 10-05-2026 Reference: 21487 About us The Royal National Lifeboat Institution (RNLI) is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to help save lives every day. We re looking for a Partnerships Researcher to join our Partnerships Research Team, which is part of our Research Team. The Research Team supports the RNLI by delivering insight and recommendations, generated by robust and ethical research, to enable the RNLI to make sound evidence-based decisions. The Partnerships Research Team conduct desk-based research, produce accurate, thorough, and insightful research reports, and promote the role of research in organisational decision-making, ensuring customers and decision makers at all levels have the information, research, and evidence required. It s a fascinating role offering the chance to make a real difference to our charity. Some of the benefits - Salary - £35,853 to £42,181 pro rata (dependent on experience) - Flexible working - 26 days annual leave plus Bank Holidays (pro rata) - Competitive pension scheme - Life assurance - Health and dental cashplan Your Role As a Partnerships Researcher, you will be tasked with the following: - Undertake up-to-date, accurate and efficiently produced research, including complex and standard due diligence, prospect research profiles, network mapping, guest list research, and corporate risks and opportunities reports, translating research findings into accessible evidence that tells a story and provides recommendations that can be used by decision makers at all levels. - Effectively build and manage successful working relationships with all customers, stakeholders and internal analysts, promoting the role of Partnerships Research in strategic and operational decision-making, and provide expert guidance on corporate associations and donations acceptance. - Proactively develop and maintain a prospect research pipeline to support the Corporate, Trust and Philanthropy teams as they develop these prospects and convert them to supporters and partners. - Promote the use of good research practice and demonstrate how it can add value across the RNLI. About You You ll be proactive, inquisitive and questioning, have a strong moral compass and enjoy working independently and as part of a team. You will be comfortable communicating at all levels, understand and be able to communicate the importance of a strong evidence base, enjoy undertaking and managing varied projects, and have a high attention to detail. With proven experience in a research/information gathering role, you will ideally have a research and/or fundraising background in the charitable/not-for-profit sector. To be considered as the Partnerships Researcher, you will need: - A good degree with a demonstrable research component or equivalent experience - Proven experience in a research/information gathering role - Experience of producing and translating research and evidence into actionable recommendations, and the ability to communicate these to all levels - Experience of managing multiple projects - Experience of successfully proactively working with and influencing multiple stakeholders and customers - Strong written and verbal, analytical, communication and negotiation skills - Excellent organisational skills - Experience and understanding of the Data Protection Act and GDPR So, if you want to use your skills and experience as a Partnerships Researcher to support our organisation s aim to reduce drowning, this could be the role for you. Please apply via the button shown. Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Infrastructure Engineer Cardiff (Hybrid working) Up to £45,000 The Role An established organisation is looking to hire an Infrastructure Engineer to join its internal IT team. The role sits within a dedicated Infrastructure function responsible for core infrastructure and networks, working closely with Security, Operations, Development and Service Desk teams. This is a hands-on infrastructure role focused on stability, resilience and continuous improvement across a hybrid on-prem and Azure environment. What You'll Do: Design, implement and manage core IT infrastructure. Maintain and support Windows Server environments, ensuring high availability and performance. Own backup and recovery using Veeam. Patch and maintain high availability systems. Monitor infrastructure performance and proactively troubleshoot issues. Implement and maintain infrastructure security controls. Support Azure infrastructure within a hybrid estate. Work with Operations and Security teams on policies, standards and best practice. Carry out system audits and produce technical reports. Act as a senior escalation point and provide guidance to internal teams. What You'll Bring: Proven experience in an Infrastructure Engineer or Infrastructure Analyst role. Strong Windows Server and core infrastructure experience. Hands-on experience with Veeam backup solutions. Experience patching and maintaining HA environments. Exposure to Azure in a hybrid environment. Solid troubleshooting and problem-solving skills. Experience in regulated or professional services environments is advantageous. Why You Should Apply: Join a stable organisation investing heavily in its IT infrastructure. Work on core infrastructure rather than service desk tickets. Hybrid working with a Cardiff-based team. Competitive salary and strong benefits package. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time.
Apr 23, 2026
Full time
Infrastructure Engineer Cardiff (Hybrid working) Up to £45,000 The Role An established organisation is looking to hire an Infrastructure Engineer to join its internal IT team. The role sits within a dedicated Infrastructure function responsible for core infrastructure and networks, working closely with Security, Operations, Development and Service Desk teams. This is a hands-on infrastructure role focused on stability, resilience and continuous improvement across a hybrid on-prem and Azure environment. What You'll Do: Design, implement and manage core IT infrastructure. Maintain and support Windows Server environments, ensuring high availability and performance. Own backup and recovery using Veeam. Patch and maintain high availability systems. Monitor infrastructure performance and proactively troubleshoot issues. Implement and maintain infrastructure security controls. Support Azure infrastructure within a hybrid estate. Work with Operations and Security teams on policies, standards and best practice. Carry out system audits and produce technical reports. Act as a senior escalation point and provide guidance to internal teams. What You'll Bring: Proven experience in an Infrastructure Engineer or Infrastructure Analyst role. Strong Windows Server and core infrastructure experience. Hands-on experience with Veeam backup solutions. Experience patching and maintaining HA environments. Exposure to Azure in a hybrid environment. Solid troubleshooting and problem-solving skills. Experience in regulated or professional services environments is advantageous. Why You Should Apply: Join a stable organisation investing heavily in its IT infrastructure. Work on core infrastructure rather than service desk tickets. Hybrid working with a Cardiff-based team. Competitive salary and strong benefits package. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time.
PLANET RECRUITMENT SERVICES LTD
Virginia Water, Surrey
Role: IT Support Analyst (1/2 Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ? Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities Provide 1/2 line technical support Act as the routine contact point, receiving and handling support requests. Respond to a wide range of service requests by providing information to fulfil requests or enable resolution. Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary. Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues. Contribute to creating support documentation. Manage the ticketing system (Zendesk), ensuring SLAs are met. Core Skills & Experience Experience working with Microsoft environments. Excellent knowledge of Microsoft products, including Entra, O365, and Azure. Good understanding of Microsoft Licences. Experience with iOS and Windows devices. Some networking experience would be advantageous. Good knowledge of WiFi technologies would also be beneficial. This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 23, 2026
Full time
Role: IT Support Analyst (1/2 Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ? Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities Provide 1/2 line technical support Act as the routine contact point, receiving and handling support requests. Respond to a wide range of service requests by providing information to fulfil requests or enable resolution. Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary. Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues. Contribute to creating support documentation. Manage the ticketing system (Zendesk), ensuring SLAs are met. Core Skills & Experience Experience working with Microsoft environments. Excellent knowledge of Microsoft products, including Entra, O365, and Azure. Good understanding of Microsoft Licences. Experience with iOS and Windows devices. Some networking experience would be advantageous. Good knowledge of WiFi technologies would also be beneficial. This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Apr 21, 2026
Full time
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Finance Business Partner Location: Near Peterborough Salary: £50,000 - £60,000 + benefitsAn opportunity has arisen for a Finance Business Partner to join a well-known British manufacturing business undergoing an exciting period of transformation.This is a fantastic opportunity for a commercially minded accountant or finance analyst who wants to move beyond purely desk-based reporting and play a key role in improving operational performance.Working closely with operations and senior finance leadership, you will provide meaningful financial insight into production performance, product profitability and cost efficiency. The role offers significant exposure across the business and the chance to help shape reporting and systems as the organisation continues to modernise its finance function.The Role As Finance Business Partner, you will play a key role in supporting operational decision-making and improving financial visibility across manufacturing activities.Responsibilities will include: Delivering monthly variance analysis down to gross margin Analysing product profitability and production cost performance Conducting deep-dive analysis on individual product builds Supporting manufacturing variance analysis including labour and cost variances Maintaining and improving Work in Progress (WIP) reporting Supporting budgeting, forecasting and financial modelling Building Excel-based models to support pricing, production volumes and capacity decisions Developing KPIs and management reporting dashboards Partnering closely with production and operational teams to understand cost drivers and improve efficiency Supporting the development of new systems and reporting tools , including ERP and BI solutions This role is highly visible within the organisation and will suit someone who enjoys understanding how a business actually operates rather than simply reporting numbers .About You You will likely be a Management Accountant, Finance Analyst, FP&A Analyst or Finance Business Partner looking for a role where you can add real commercial value.You will ideally have: Experience supporting management accounts, costing or financial analysis Strong Excel and data analysis skills Understanding of gross margin, costing and variance analysis Experience with WIP, BOM, standard costing or manufacturing analysis would be advantageous Strong communication skills and the ability to work with non-finance stakeholders Qualified ACCA or CIMA Experience within a manufacturing, engineering or production environment would be beneficial.Why Apply? Opportunity to move into a true Finance Business Partner role Exposure to operations, production and senior leadership Chance to help shape new systems, processes and reporting Join a business undergoing positive transformation and improvement Excellent opportunity for career development within a growing organisation Package Salary: £50,000 - £60,000 depending on experience 25 days holiday Death in service Flexible start and finish times This role will be primarily site-based to allow close collaboration with operational teams. If you'd like to learn more about the role or arrange a confidential conversation, please apply or contact us directly.
Apr 20, 2026
Full time
Finance Business Partner Location: Near Peterborough Salary: £50,000 - £60,000 + benefitsAn opportunity has arisen for a Finance Business Partner to join a well-known British manufacturing business undergoing an exciting period of transformation.This is a fantastic opportunity for a commercially minded accountant or finance analyst who wants to move beyond purely desk-based reporting and play a key role in improving operational performance.Working closely with operations and senior finance leadership, you will provide meaningful financial insight into production performance, product profitability and cost efficiency. The role offers significant exposure across the business and the chance to help shape reporting and systems as the organisation continues to modernise its finance function.The Role As Finance Business Partner, you will play a key role in supporting operational decision-making and improving financial visibility across manufacturing activities.Responsibilities will include: Delivering monthly variance analysis down to gross margin Analysing product profitability and production cost performance Conducting deep-dive analysis on individual product builds Supporting manufacturing variance analysis including labour and cost variances Maintaining and improving Work in Progress (WIP) reporting Supporting budgeting, forecasting and financial modelling Building Excel-based models to support pricing, production volumes and capacity decisions Developing KPIs and management reporting dashboards Partnering closely with production and operational teams to understand cost drivers and improve efficiency Supporting the development of new systems and reporting tools , including ERP and BI solutions This role is highly visible within the organisation and will suit someone who enjoys understanding how a business actually operates rather than simply reporting numbers .About You You will likely be a Management Accountant, Finance Analyst, FP&A Analyst or Finance Business Partner looking for a role where you can add real commercial value.You will ideally have: Experience supporting management accounts, costing or financial analysis Strong Excel and data analysis skills Understanding of gross margin, costing and variance analysis Experience with WIP, BOM, standard costing or manufacturing analysis would be advantageous Strong communication skills and the ability to work with non-finance stakeholders Qualified ACCA or CIMA Experience within a manufacturing, engineering or production environment would be beneficial.Why Apply? Opportunity to move into a true Finance Business Partner role Exposure to operations, production and senior leadership Chance to help shape new systems, processes and reporting Join a business undergoing positive transformation and improvement Excellent opportunity for career development within a growing organisation Package Salary: £50,000 - £60,000 depending on experience 25 days holiday Death in service Flexible start and finish times This role will be primarily site-based to allow close collaboration with operational teams. If you'd like to learn more about the role or arrange a confidential conversation, please apply or contact us directly.
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Apr 18, 2026
Contractor
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
CBSbutler Holdings Limited trading as CBSbutler
Yeovil, Somerset
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Oct 09, 2025
Contractor
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 08, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
