Customer Service Supervisor (Progression to Manager) Location; Tewkesbury Competitive Salary + Benefits Are you a natural leader with a passion for delivering outstanding customer service? We are recruiting for a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people-focused and ready to develop your career, this role offers genuine long-term growth. The Role You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function. Key Responsibilities Team Leadership & Development . Support, coach and develop a team of administrators . Conduct 1:1s, training and performance reviews . Motivate the team to achieve KPIs and service targets Operational Management . Oversee daily workflows and team productivity . Analyse performance data and identify improvements . Drive efficiency and service enhancements Customer Experience . Handle escalated queries and complex issues . Maintain a high level of professionalism and service quality . Support initiatives to improve customer satisfaction Training & Compliance . Onboard new team members . Ensure processes and standards are followed . Carry out quality checks and provide feedback What We're Looking For . Strong communication and interpersonal skills . Leadership potential or previous supervisory experience . Ability to motivate and develop others . Excellent organisation and problem-solving skills . Resilient, adaptable and solution-focused mindset What's On Offer . Competitive salary . 24 days holiday plus bank holidays . Christmas shutdown . Company pension . Free parking . Casual dress environment . Clear progression into a Manager role Why Apply? This is more than just a supervisory role, it is a genuine opportunity to grow into management within a supportive and forward-thinking business. Apply now and take the next step towards leadership. . Apply now, and a member of the Workforce team will be in touch to schedule your assessment and get you on the road! . Or simply call or email on: P: (phone number removed) M: (phone number removed) E: (url removed) CheltPro
Apr 28, 2026
Full time
Customer Service Supervisor (Progression to Manager) Location; Tewkesbury Competitive Salary + Benefits Are you a natural leader with a passion for delivering outstanding customer service? We are recruiting for a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people-focused and ready to develop your career, this role offers genuine long-term growth. The Role You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function. Key Responsibilities Team Leadership & Development . Support, coach and develop a team of administrators . Conduct 1:1s, training and performance reviews . Motivate the team to achieve KPIs and service targets Operational Management . Oversee daily workflows and team productivity . Analyse performance data and identify improvements . Drive efficiency and service enhancements Customer Experience . Handle escalated queries and complex issues . Maintain a high level of professionalism and service quality . Support initiatives to improve customer satisfaction Training & Compliance . Onboard new team members . Ensure processes and standards are followed . Carry out quality checks and provide feedback What We're Looking For . Strong communication and interpersonal skills . Leadership potential or previous supervisory experience . Ability to motivate and develop others . Excellent organisation and problem-solving skills . Resilient, adaptable and solution-focused mindset What's On Offer . Competitive salary . 24 days holiday plus bank holidays . Christmas shutdown . Company pension . Free parking . Casual dress environment . Clear progression into a Manager role Why Apply? This is more than just a supervisory role, it is a genuine opportunity to grow into management within a supportive and forward-thinking business. Apply now and take the next step towards leadership. . Apply now, and a member of the Workforce team will be in touch to schedule your assessment and get you on the road! . Or simply call or email on: P: (phone number removed) M: (phone number removed) E: (url removed) CheltPro
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post money valuation of $1.7 bn, the round makes us the UK's first EdTech unicorn. But we're not stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Portfolio Lead curates a world class UK apprenticeship product set focused on Data upskilling. Working as one of two dedicated leads within our Data vertical, you are a data literate strategist who isn't shy about your passion for how data literacy, machine learning and advanced analytics are reshaping the workforce. You have a deep understanding of the data tooling market, both now and how it will continue to evolve. Practically, you will own the roadmap and key performance metrics for a set of products, proactively scoping new UK releases to grow bookings and influencing cross organisational decisions on how to maintain and improve programme retention and quality as we scale. You are the technical point of contact for GTM discovery, often supporting complex deal structures or tooling partnership meetings to maximise alignment between our data products and client needs. You also deeply understand what effective, high impact learning looks like in a technical data context and will support our Admissions, Delivery, Learning and Technology/Product teams to evolve their processes as we launch new products or improve our existing offerings. As we release synchronous and blended learning models, you will be vital in quality assuring our products and supporting other members of the Learning team (such as Senior Programme Designers and Technical Learning Designers) to make the right choices to maximise learner engagement. What You'll Do Portfolio Strategy Data Product Roadmap: Own the development and iteration of a subset of our Data product offerings by analysing data (both internal and external) to improve net new bookings, customer retention and learner retention Market Alignment: Validate our assumptions and competitor analysis in the market in partnership with Product Marketing, shaping how we communicate technical value and competitor positioning Horizon Scanning: Stay ahead of the curve on data and tooling trends to identify new skills development pain points and opportunities Investment Validation: Support GTM, Finance and our Delivery teams to scope custom data offerings, balancing market potential against the technical investment required. Product Development, Launch & Iteration Learning Squad Management and Prioritisation: work collaboratively with stakeholders across the business to create compliant apprenticeship curricula which meet learner and client needs. Use data and insights (qualitative and quantitative) to identify and prioritise opportunities for growth and improvement, including managing the backlog and prioritisation of improvements for wider Learning team members and teams external to Learning Organisational enablement and readiness: support partners in Delivery, Admissions and Product to assess and enable the readiness of our systems and people to deliver a high quality learning experience Proactive Risk Mitigation: Identify and elevate risks across all levels in the organisation, including C Suite, to ensure products remain on track to hit quality benchmarks. Agile Feedback Integration: Establish and lead rigorous feedback loops for your products. You won't just "collect" feedback; you will find effective ways to synthesise what you are hearing from different sources including our own internal delivery teams, learners and clients Expert Credibility: Serve as the internal and external "voice" of the data practitioner, building trust with technical leaders and stakeholders at all levels What You'll Bring Data Domain Expertise: A strong background in data upskilling with an existing network of experts and sources you trust to help you stay at the cutting edge-you understand the difference between a data warehouse and a data lake, and you know which libraries or tools are currently (or soon to be) essential for the modern data stack in a range of customer types Product or Curriculum Launch Experience: Proven experience working with a broad cross functional group of stakeholders to launch learning products and their ongoing improvements Confident Written and Oral Communication at all levels: You switch with ease from talking about the technical specifications of a new learning lab environment, to effectively raising a risk with the SLT on product performance, to convincing a Chief Data Officer on the ROI your products bring to his business metrics. You actively enjoy thinking about how to influence these different stakeholders Ability to distinguish between signal and noise: You know how to make stakeholders feel heard whilst holding the line on what is right to prioritise and why. You effectively balance the need to improve learner experience with the practical realities of working with constrained resources A strong vision for applied learning: you strongly believe in the power of apprenticeship and applied learning models to supercharge the acquisition of data skills and you bring vision and expertise both internally and externally to how to do this effectively AI enabled practices: you are confident in building and using AI workflows to automate research, development and reporting tasks, and are excited about embracing AI to help you spend time on the tasks which most need your expertise Preferred Skills and Qualifications Relevant industry experience: work experience in a data aligned field such as Data Science, Analytics or Engineering Instructional Literacy: Experience with cohort based or online content creation, specifically within technical or professional training Regulatory Knowledge Experience working within regulated structures (e.g., UK Apprenticeship Levy) is a significant plus. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect - Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Apr 28, 2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post money valuation of $1.7 bn, the round makes us the UK's first EdTech unicorn. But we're not stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Portfolio Lead curates a world class UK apprenticeship product set focused on Data upskilling. Working as one of two dedicated leads within our Data vertical, you are a data literate strategist who isn't shy about your passion for how data literacy, machine learning and advanced analytics are reshaping the workforce. You have a deep understanding of the data tooling market, both now and how it will continue to evolve. Practically, you will own the roadmap and key performance metrics for a set of products, proactively scoping new UK releases to grow bookings and influencing cross organisational decisions on how to maintain and improve programme retention and quality as we scale. You are the technical point of contact for GTM discovery, often supporting complex deal structures or tooling partnership meetings to maximise alignment between our data products and client needs. You also deeply understand what effective, high impact learning looks like in a technical data context and will support our Admissions, Delivery, Learning and Technology/Product teams to evolve their processes as we launch new products or improve our existing offerings. As we release synchronous and blended learning models, you will be vital in quality assuring our products and supporting other members of the Learning team (such as Senior Programme Designers and Technical Learning Designers) to make the right choices to maximise learner engagement. What You'll Do Portfolio Strategy Data Product Roadmap: Own the development and iteration of a subset of our Data product offerings by analysing data (both internal and external) to improve net new bookings, customer retention and learner retention Market Alignment: Validate our assumptions and competitor analysis in the market in partnership with Product Marketing, shaping how we communicate technical value and competitor positioning Horizon Scanning: Stay ahead of the curve on data and tooling trends to identify new skills development pain points and opportunities Investment Validation: Support GTM, Finance and our Delivery teams to scope custom data offerings, balancing market potential against the technical investment required. Product Development, Launch & Iteration Learning Squad Management and Prioritisation: work collaboratively with stakeholders across the business to create compliant apprenticeship curricula which meet learner and client needs. Use data and insights (qualitative and quantitative) to identify and prioritise opportunities for growth and improvement, including managing the backlog and prioritisation of improvements for wider Learning team members and teams external to Learning Organisational enablement and readiness: support partners in Delivery, Admissions and Product to assess and enable the readiness of our systems and people to deliver a high quality learning experience Proactive Risk Mitigation: Identify and elevate risks across all levels in the organisation, including C Suite, to ensure products remain on track to hit quality benchmarks. Agile Feedback Integration: Establish and lead rigorous feedback loops for your products. You won't just "collect" feedback; you will find effective ways to synthesise what you are hearing from different sources including our own internal delivery teams, learners and clients Expert Credibility: Serve as the internal and external "voice" of the data practitioner, building trust with technical leaders and stakeholders at all levels What You'll Bring Data Domain Expertise: A strong background in data upskilling with an existing network of experts and sources you trust to help you stay at the cutting edge-you understand the difference between a data warehouse and a data lake, and you know which libraries or tools are currently (or soon to be) essential for the modern data stack in a range of customer types Product or Curriculum Launch Experience: Proven experience working with a broad cross functional group of stakeholders to launch learning products and their ongoing improvements Confident Written and Oral Communication at all levels: You switch with ease from talking about the technical specifications of a new learning lab environment, to effectively raising a risk with the SLT on product performance, to convincing a Chief Data Officer on the ROI your products bring to his business metrics. You actively enjoy thinking about how to influence these different stakeholders Ability to distinguish between signal and noise: You know how to make stakeholders feel heard whilst holding the line on what is right to prioritise and why. You effectively balance the need to improve learner experience with the practical realities of working with constrained resources A strong vision for applied learning: you strongly believe in the power of apprenticeship and applied learning models to supercharge the acquisition of data skills and you bring vision and expertise both internally and externally to how to do this effectively AI enabled practices: you are confident in building and using AI workflows to automate research, development and reporting tasks, and are excited about embracing AI to help you spend time on the tasks which most need your expertise Preferred Skills and Qualifications Relevant industry experience: work experience in a data aligned field such as Data Science, Analytics or Engineering Instructional Literacy: Experience with cohort based or online content creation, specifically within technical or professional training Regulatory Knowledge Experience working within regulated structures (e.g., UK Apprenticeship Levy) is a significant plus. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect - Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Please note this role is offered as an initial 6 month fixed term contract on a PAYE basis Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category leading destination for every fashion shopper. The Role We're looking for a technically strong Product Manager to lead our Affiliate Operations product team, and be the primary Lyst owner for our partnership with ZOZO's Data Science team in New Zealand. Lyst became part of the ZOZO group last year, and this role will work closely with ZOZO's R&D teams to turn research into productionised product data improvements. You will be accountable for the quality, reliability and discoverability of the world's largest product catalogue, powering discovery and commerce across Lyst. Crucially, you will also support Lyst's commercial initiatives from a TPM perspective - shaping the product and data work to accelerate product merging and enrichment. You'll be the lead Lyst contact for ZOZO's Data Science department and will run regular meetings, define joint milestones and translate data science research into Lyst production work. Together you'll accelerate product merging and enrichment while ensuring tooling is production ready. This role is highly cross functional and strategic. If you enjoy being technical, shipping data products, and managing a data science partnership to deliver measurable business outcomes, this is for you. What you'll own Affiliate Operations strategy & roadmap - Prioritise initiatives that raise data quality, completeness and coherence, and ensure delivery of outcomes that improve discovery and checkout metrics. Data foundations & pipelines - Working with engineering, to define product data models and taxonomies and own product data quality KPIs and remediation workflows. Ensure enrichment and merging flows are implemented and monitored. Partnership with ZOZO Data Science (NZ) - Be the primary Lyst lead managing the relationship with ZOZO's data science team: align roadmaps, define experiments, translate research into production requirements, agree on data contracts/security/IP terms, and run regular syncs and reviews. ZOZO collaboration is a core part of our product enrichment work. Operational ownership - Set and measure SLAs for data freshness, accuracy and output quality. Ensure handoffs and runbooks for the Affiliate Operations team are clear. Commercial & stakeholder management - Liaise with Partnerships and Commercial teams to align product data priorities to business objectives (e.g. ROAS bidding algorithms). People & process - Lead the Affiliate Operations product practice: improve team rituals, prioritisation and delivery cadence. Day to day responsibilities Create and maintain an outcome driven roadmap for Affiliate Operations and our commercial roadmap. Translate ZOZO data science outputs (enrichments/merges/flags) into production requirements, APIs and acceptance criteria. Run regular cross organisation planning with ZOZO and Affiliate Operations, including quarterly planning and technical workshops; manage time zone differences and ensure clear asynchronous handovers. Define and track OKRs tied to listings quality and commercial outcomes. Build the backlog and intake process for operational work, tooling requests and BAU. Communicate progress and trade offs clearly to senior stakeholders. Qualifications 3-6+ years product management experience, with a technical/data focus (hands on TPM or Senior TPM). Strong technical literacy: comfortable with APIs, data schemas, ETL/ingestion pipelines and product data modelling. Experience working with data scientists and engineering teams to productise models and features for production. Proven stakeholder management and delivery track record - you can run complex cross functional projects and manage external technical partners. Excellent written and verbal communication; experience coordinating across time zones and cultures. Agile delivery experience and a bias toward measurable outcomes. Nice to have Experience in ecommerce marketplaces or affiliate commerce. Exposure to machine learning/MLops or productionising ML models. Prior experience working with an external data science partner or international R&D partner. Familiarity with taxonomy design, entity resolution and image/data enrichment workstreams. Experience working with affiliate operations or merchant operations teams. Our Ways of Working Office Days: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working: Work from anywhere for up to 4 weeks per year. Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start. Training Allowance: All employees are entitled to an annual training allowance of £1,000 for conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, and you will receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work. Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
Apr 28, 2026
Full time
Please note this role is offered as an initial 6 month fixed term contract on a PAYE basis Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category leading destination for every fashion shopper. The Role We're looking for a technically strong Product Manager to lead our Affiliate Operations product team, and be the primary Lyst owner for our partnership with ZOZO's Data Science team in New Zealand. Lyst became part of the ZOZO group last year, and this role will work closely with ZOZO's R&D teams to turn research into productionised product data improvements. You will be accountable for the quality, reliability and discoverability of the world's largest product catalogue, powering discovery and commerce across Lyst. Crucially, you will also support Lyst's commercial initiatives from a TPM perspective - shaping the product and data work to accelerate product merging and enrichment. You'll be the lead Lyst contact for ZOZO's Data Science department and will run regular meetings, define joint milestones and translate data science research into Lyst production work. Together you'll accelerate product merging and enrichment while ensuring tooling is production ready. This role is highly cross functional and strategic. If you enjoy being technical, shipping data products, and managing a data science partnership to deliver measurable business outcomes, this is for you. What you'll own Affiliate Operations strategy & roadmap - Prioritise initiatives that raise data quality, completeness and coherence, and ensure delivery of outcomes that improve discovery and checkout metrics. Data foundations & pipelines - Working with engineering, to define product data models and taxonomies and own product data quality KPIs and remediation workflows. Ensure enrichment and merging flows are implemented and monitored. Partnership with ZOZO Data Science (NZ) - Be the primary Lyst lead managing the relationship with ZOZO's data science team: align roadmaps, define experiments, translate research into production requirements, agree on data contracts/security/IP terms, and run regular syncs and reviews. ZOZO collaboration is a core part of our product enrichment work. Operational ownership - Set and measure SLAs for data freshness, accuracy and output quality. Ensure handoffs and runbooks for the Affiliate Operations team are clear. Commercial & stakeholder management - Liaise with Partnerships and Commercial teams to align product data priorities to business objectives (e.g. ROAS bidding algorithms). People & process - Lead the Affiliate Operations product practice: improve team rituals, prioritisation and delivery cadence. Day to day responsibilities Create and maintain an outcome driven roadmap for Affiliate Operations and our commercial roadmap. Translate ZOZO data science outputs (enrichments/merges/flags) into production requirements, APIs and acceptance criteria. Run regular cross organisation planning with ZOZO and Affiliate Operations, including quarterly planning and technical workshops; manage time zone differences and ensure clear asynchronous handovers. Define and track OKRs tied to listings quality and commercial outcomes. Build the backlog and intake process for operational work, tooling requests and BAU. Communicate progress and trade offs clearly to senior stakeholders. Qualifications 3-6+ years product management experience, with a technical/data focus (hands on TPM or Senior TPM). Strong technical literacy: comfortable with APIs, data schemas, ETL/ingestion pipelines and product data modelling. Experience working with data scientists and engineering teams to productise models and features for production. Proven stakeholder management and delivery track record - you can run complex cross functional projects and manage external technical partners. Excellent written and verbal communication; experience coordinating across time zones and cultures. Agile delivery experience and a bias toward measurable outcomes. Nice to have Experience in ecommerce marketplaces or affiliate commerce. Exposure to machine learning/MLops or productionising ML models. Prior experience working with an external data science partner or international R&D partner. Familiarity with taxonomy design, entity resolution and image/data enrichment workstreams. Experience working with affiliate operations or merchant operations teams. Our Ways of Working Office Days: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working: Work from anywhere for up to 4 weeks per year. Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start. Training Allowance: All employees are entitled to an annual training allowance of £1,000 for conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, and you will receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work. Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world's hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you'll feel right at home here. Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future. How you'll demonstrate Ownership As the Data Science (DS) Leader for Value Delivery Europe, you will own and elevate the Data Science capability across the region. Your primary mission is to build a high-performing team of Data Scientists who deliver scalable, production-ready analytical and agentic solutions that accelerate customer value on Cognite Data Fusion and Dune. You will be responsible for the professional development, methods, quality standards, and delivery excellence of the DS profession while coaching Data Scientists to operate as trusted technical advisors in industrial AI and data-driven workflows. You will ensure DS engagements are repeatable, efficient, customer-centric, and aligned with Cognite's delivery standards. This is a capability-building role-your time spent on billable or customer-facing execution will be limited to 20%, ensuring your focus remains on uplifting the DS community, maturing practices, and driving consistency and technical excellence across pods. The Impact you bring to Cognite Regional Technical Leadership (Data Science) Own the DS function's technical quality across all customer engagements in the region Set and maintain standards for modelling quality, agentic workflows, industrial analytics, data validation, and performance testing Ensure scalable, maintainable, and well-documented analytical solutions across all pods. Champion DS solutions that translate industrial challenges into measurable, value-oriented outcomes Guide teams on interpreting KPI impact, validating model performance, and ensuring business stakeholders understand insights and outputs. Support escalations as a senior technical advisor-ensuring pragmatic, customer centric resolution Scaling & Growth Partner with Sales and Product to ensure DS technical feasibility in scoping and expansions. Ensure DS work accelerates adoption of AI enabled workflows, Dune based solutions, and repeatable industrial patterns. Drive standardization of DS approaches, templates, benchmark metrics, and reusable assets to scale the function. Operational & Delivery Quality Management Ensure DS teams follow disciplined delivery practices including: - clear problem framing - structured exploration - robust modelling & validation - well defined acceptance criteria - telemetry, monitoring, and performance checks Improve portfolio predictability by aligning DS work with PM governance, architecture guidelines, and data engineering readiness. Track DS contribution to delivery health, model quality, and customer outcomes. Lead, mentor, and develop the Data Science community across Value Delivery Europe. Define the DS competency framework and build learning pathways covering: - statistics, machine learning, optimisation - deep learning, generative models, agentic frameworks - industrial domain context - Dune workflows and UI based logic - communication, consulting, and delivery excellence Run DS guilds, brown bags, technical shows and tells, and practice reviews. Recruit top DS talent, shape onboarding, and grow internal leaders. Ensure DS teams work seamlessly with PMs, Solution Architects, Data Engineers, Product Ambassadors, and Customer Success. Provide structured feedback loops to Product and Engineering on tooling gaps, bugs, and feature improvements. Support cross functional alignment on best practices for modelling, data readiness, and solution reliability Required Qualifications 7-10+ years in Data Science, Machine Learning, Agentic systems, or industrial analytics roles Proven track record delivering data driven solutions in production-preferably in industrial, asset heavy, or mission critical environments Experience leading technical teams or DS communities Strong applied background in mathematics, statistics, ML, optimisation, or agentic workflows. Ability to translate industrial problems into analytical, predictive, or agent based solutions Familiarity with full stack DS: - backend logic (Python/SQL/pipelines) - UI/workflow experience (Dune, low code/no code, visual interfaces) Excellent communication skills-able to explain complex technical concepts to non technical stakeholders High delivery orientation with strong problem solving and analytical thinking Mindset: Passionate about growing people, uplifting technical depth, and maturing DS practices Curious, experimental, and willing to adopt new frameworks, including Dune based development Collaborative, structured, and committed to customer value and operational excellence Thrives in high growth, rapidly evolving environments A snapshot of our many perks and benefits as a Cogniter Join an organization of 60 different nationalities with Diversity, Equality and Inclusion (DEI) in focus A highly modern and fun working environment with sublime culture across the organization, follow us on to know more Flat structure with direct access to decision makers Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries, with cutting edge technology Join ourHUB ️ to be part of the conversation directly with Cogniters and our partners. Get access to private health services with Cognite Care. Hungry? We've got your back. A subsidized lunch at the canteen is delivered by the chefs at Fornebuporten (Aker Tech House) Our ownCognite exclusive coffee bar with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes. We take your mental and physical health seriously by having a broad health offering and a free membership to our fully staffed gym on site. We're globally recognized domain experts with an international presence that spans Phoenix, Houston, Oslo Tokyo, Bengaluru, and Abu Dhabi. Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.
Apr 28, 2026
Full time
Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world's hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you'll feel right at home here. Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future. How you'll demonstrate Ownership As the Data Science (DS) Leader for Value Delivery Europe, you will own and elevate the Data Science capability across the region. Your primary mission is to build a high-performing team of Data Scientists who deliver scalable, production-ready analytical and agentic solutions that accelerate customer value on Cognite Data Fusion and Dune. You will be responsible for the professional development, methods, quality standards, and delivery excellence of the DS profession while coaching Data Scientists to operate as trusted technical advisors in industrial AI and data-driven workflows. You will ensure DS engagements are repeatable, efficient, customer-centric, and aligned with Cognite's delivery standards. This is a capability-building role-your time spent on billable or customer-facing execution will be limited to 20%, ensuring your focus remains on uplifting the DS community, maturing practices, and driving consistency and technical excellence across pods. The Impact you bring to Cognite Regional Technical Leadership (Data Science) Own the DS function's technical quality across all customer engagements in the region Set and maintain standards for modelling quality, agentic workflows, industrial analytics, data validation, and performance testing Ensure scalable, maintainable, and well-documented analytical solutions across all pods. Champion DS solutions that translate industrial challenges into measurable, value-oriented outcomes Guide teams on interpreting KPI impact, validating model performance, and ensuring business stakeholders understand insights and outputs. Support escalations as a senior technical advisor-ensuring pragmatic, customer centric resolution Scaling & Growth Partner with Sales and Product to ensure DS technical feasibility in scoping and expansions. Ensure DS work accelerates adoption of AI enabled workflows, Dune based solutions, and repeatable industrial patterns. Drive standardization of DS approaches, templates, benchmark metrics, and reusable assets to scale the function. Operational & Delivery Quality Management Ensure DS teams follow disciplined delivery practices including: - clear problem framing - structured exploration - robust modelling & validation - well defined acceptance criteria - telemetry, monitoring, and performance checks Improve portfolio predictability by aligning DS work with PM governance, architecture guidelines, and data engineering readiness. Track DS contribution to delivery health, model quality, and customer outcomes. Lead, mentor, and develop the Data Science community across Value Delivery Europe. Define the DS competency framework and build learning pathways covering: - statistics, machine learning, optimisation - deep learning, generative models, agentic frameworks - industrial domain context - Dune workflows and UI based logic - communication, consulting, and delivery excellence Run DS guilds, brown bags, technical shows and tells, and practice reviews. Recruit top DS talent, shape onboarding, and grow internal leaders. Ensure DS teams work seamlessly with PMs, Solution Architects, Data Engineers, Product Ambassadors, and Customer Success. Provide structured feedback loops to Product and Engineering on tooling gaps, bugs, and feature improvements. Support cross functional alignment on best practices for modelling, data readiness, and solution reliability Required Qualifications 7-10+ years in Data Science, Machine Learning, Agentic systems, or industrial analytics roles Proven track record delivering data driven solutions in production-preferably in industrial, asset heavy, or mission critical environments Experience leading technical teams or DS communities Strong applied background in mathematics, statistics, ML, optimisation, or agentic workflows. Ability to translate industrial problems into analytical, predictive, or agent based solutions Familiarity with full stack DS: - backend logic (Python/SQL/pipelines) - UI/workflow experience (Dune, low code/no code, visual interfaces) Excellent communication skills-able to explain complex technical concepts to non technical stakeholders High delivery orientation with strong problem solving and analytical thinking Mindset: Passionate about growing people, uplifting technical depth, and maturing DS practices Curious, experimental, and willing to adopt new frameworks, including Dune based development Collaborative, structured, and committed to customer value and operational excellence Thrives in high growth, rapidly evolving environments A snapshot of our many perks and benefits as a Cogniter Join an organization of 60 different nationalities with Diversity, Equality and Inclusion (DEI) in focus A highly modern and fun working environment with sublime culture across the organization, follow us on to know more Flat structure with direct access to decision makers Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries, with cutting edge technology Join ourHUB ️ to be part of the conversation directly with Cogniters and our partners. Get access to private health services with Cognite Care. Hungry? We've got your back. A subsidized lunch at the canteen is delivered by the chefs at Fornebuporten (Aker Tech House) Our ownCognite exclusive coffee bar with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes. We take your mental and physical health seriously by having a broad health offering and a free membership to our fully staffed gym on site. We're globally recognized domain experts with an international presence that spans Phoenix, Houston, Oslo Tokyo, Bengaluru, and Abu Dhabi. Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.
Who we are and what we do We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group. What you'll be doing With an increasing level of operational throughput across of distribution across sites, this role is a significant business enabler to strengthen our position as a market leader, ensuring that we take full advantage of service innovations, flow of site outbound volume to support the future needs of our publishers and customers. Acting as the business lead in site operations operating on a 24/5 operation, the role will require a Head of Night operations to lead and deliver the business requirements to fulfil the needs of our clients. Responsible for leading a complete operational team whilst overseeing multiple all areas of flow for all outbound volume despatches and overall responsibility of the site through the night. The distribution centre and this role is responsible for maintaining the operational flow and loading of departing trailers to facilitate the daily requirements and needs to maintain the outbound volume, it involves all aspects of distribution centre management in terms of multiple departmental knowledge, health and safety, security, and cross site functions. This position requires comprehensive expertise across all aspects of distribution centre management, including cross-functional operations, health and safety, security, and inter-site collaboration. The Head of Nights Operations will maintain strong, effective working relationships with operational leadership teams, Security, and key internal and external stakeholders, including strategic supplier partners. Who we are looking for With proven experience of leading large, multi-skilled teams within a warehouse and distribution environment, you will be able to demonstrate delivery of continuous improvements through maximising teams, systems, technology and equipment. Drawing on your knowledge of warehouse management, automation solutions and control systems, alongside proven strategic ownership of scale 3rd party relationships and stakeholder management, you will be a strong communicator, able to influence at all levels and bring people with you. Your analytical skills will see you providing data led insights, combined with strong commercial and industry awareness to translate strategy to action. With great decision-making capabilities, and the ability to manage multiple priorities, you will be skilled at delivering through others and seek opportunities to coach and develop your team. In a fast-moving operation, there are always times when you will need to pull up your sleeves and draw on your personal motivation and resilience to successfully overcome challenges, showing high levels of tenacity and judgement to solving problems. Your growth mindset and relationship driven approach (internally and externally) will support your enthusiasm for innovation as well as solutions focus and underpin a performance culture. You will also have considerable understanding of environmentally sustainable packaging solutions, ideally ISO accredited in environmental and H&S in the workplace, with proven project management capability. What we offer Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include: 35 days annual holiday including Bank Holidays Pension Plan and Life Assurance schemes Company enhanced family policy including maternity, paternity and shared parental Reward programme giving discounts, savings and cash back at numerous retailers 2 Community Days per year Cycle to Work scheme Eye care vouchers Generous discounts on books we publish Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP) Wide-ranging training library Development Programmes including Mentoring Staff Events Many employee networks to join Free onsite parking Free tea and coffee Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
Apr 27, 2026
Full time
Who we are and what we do We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group. What you'll be doing With an increasing level of operational throughput across of distribution across sites, this role is a significant business enabler to strengthen our position as a market leader, ensuring that we take full advantage of service innovations, flow of site outbound volume to support the future needs of our publishers and customers. Acting as the business lead in site operations operating on a 24/5 operation, the role will require a Head of Night operations to lead and deliver the business requirements to fulfil the needs of our clients. Responsible for leading a complete operational team whilst overseeing multiple all areas of flow for all outbound volume despatches and overall responsibility of the site through the night. The distribution centre and this role is responsible for maintaining the operational flow and loading of departing trailers to facilitate the daily requirements and needs to maintain the outbound volume, it involves all aspects of distribution centre management in terms of multiple departmental knowledge, health and safety, security, and cross site functions. This position requires comprehensive expertise across all aspects of distribution centre management, including cross-functional operations, health and safety, security, and inter-site collaboration. The Head of Nights Operations will maintain strong, effective working relationships with operational leadership teams, Security, and key internal and external stakeholders, including strategic supplier partners. Who we are looking for With proven experience of leading large, multi-skilled teams within a warehouse and distribution environment, you will be able to demonstrate delivery of continuous improvements through maximising teams, systems, technology and equipment. Drawing on your knowledge of warehouse management, automation solutions and control systems, alongside proven strategic ownership of scale 3rd party relationships and stakeholder management, you will be a strong communicator, able to influence at all levels and bring people with you. Your analytical skills will see you providing data led insights, combined with strong commercial and industry awareness to translate strategy to action. With great decision-making capabilities, and the ability to manage multiple priorities, you will be skilled at delivering through others and seek opportunities to coach and develop your team. In a fast-moving operation, there are always times when you will need to pull up your sleeves and draw on your personal motivation and resilience to successfully overcome challenges, showing high levels of tenacity and judgement to solving problems. Your growth mindset and relationship driven approach (internally and externally) will support your enthusiasm for innovation as well as solutions focus and underpin a performance culture. You will also have considerable understanding of environmentally sustainable packaging solutions, ideally ISO accredited in environmental and H&S in the workplace, with proven project management capability. What we offer Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include: 35 days annual holiday including Bank Holidays Pension Plan and Life Assurance schemes Company enhanced family policy including maternity, paternity and shared parental Reward programme giving discounts, savings and cash back at numerous retailers 2 Community Days per year Cycle to Work scheme Eye care vouchers Generous discounts on books we publish Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP) Wide-ranging training library Development Programmes including Mentoring Staff Events Many employee networks to join Free onsite parking Free tea and coffee Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
hackajob is collaborating with British Airways to connect them with exceptional professionals for this role. A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit. The role Group Head of Operations & Networks Delivery Intelligence As Group Head of Operations & Networks Delivery Intelligence, you will lead the delivery of advanced operational and network intelligence capabilities across British Airways' Operations and Networks & Alliances directorates. This is a senior, delivery focused role with significant hands on accountability. You will be responsible for ensuring the right tools, technology, data platforms and processes are in place to optimise decision making, improve operational performance and enable large scale digital and analytical transformation. You will lead large, multi disciplinary delivery teams and work directly with senior stakeholders to turn strategy into production ready software, AI driven optimisation and measurable operational outcomes. What you'll do Lead and develop high performing delivery teams providing tools, technology and processes that optimise performance across Operations and Networks Own the product strategy, delivery and solution architecture for core systems upgrades and replacements across multiple directorates Drive step change improvements in operational performance, productivity, cost efficiency and customer outcomes through better decision making Deliver production ready AI, optimisation software and data platforms supporting long term planning through to day of operations disruption Design and deliver next generation data platforms and products, creating a single source of truth and consistent optimisation logic Make explicit trade offs across competing KPIs and influence outcomes across multiple operational teams Drive continuous improvement through automation, digitalisation and modern delivery practices Lead culture and mindset change to embed integrated operations and analytics driven decision making Work hands on with senior leaders, product teams and technical specialists to ensure delivery is on time, on budget and aligned to strategy What you'll bring to British Airways Strong hands on experience leading digital, data and analytics driven transformation in complex operational environments Practical understanding of how advanced analytics, optimisation and AI models are built, deployed and operated in production Proven ability to work closely with product, engineering and data teams on real delivery challenges Exceptional influencing and relationship building capability at senior leadership level Strong delivery focus with the ability to balance short term performance with long term strategic outcomes Calm, measured leadership style with the resilience to manage complexity and competing priorities Ability to translate complex analytical and technical concepts into clear, actionable decisions Your experience Strong knowledge of airline operations and the drivers of operational and network performance Experience optimising performance across multiple airline operational departments Direct experience building and delivering production ready software for airline decision making Strong working knowledge of airline technology and operational systems Experience leading large product and delivery teams in an agile environment Proven ability to manage complex portfolios with multiple initiatives running in parallel Track record of driving process improvement and large scale change What we offer We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Apr 27, 2026
Full time
hackajob is collaborating with British Airways to connect them with exceptional professionals for this role. A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit. The role Group Head of Operations & Networks Delivery Intelligence As Group Head of Operations & Networks Delivery Intelligence, you will lead the delivery of advanced operational and network intelligence capabilities across British Airways' Operations and Networks & Alliances directorates. This is a senior, delivery focused role with significant hands on accountability. You will be responsible for ensuring the right tools, technology, data platforms and processes are in place to optimise decision making, improve operational performance and enable large scale digital and analytical transformation. You will lead large, multi disciplinary delivery teams and work directly with senior stakeholders to turn strategy into production ready software, AI driven optimisation and measurable operational outcomes. What you'll do Lead and develop high performing delivery teams providing tools, technology and processes that optimise performance across Operations and Networks Own the product strategy, delivery and solution architecture for core systems upgrades and replacements across multiple directorates Drive step change improvements in operational performance, productivity, cost efficiency and customer outcomes through better decision making Deliver production ready AI, optimisation software and data platforms supporting long term planning through to day of operations disruption Design and deliver next generation data platforms and products, creating a single source of truth and consistent optimisation logic Make explicit trade offs across competing KPIs and influence outcomes across multiple operational teams Drive continuous improvement through automation, digitalisation and modern delivery practices Lead culture and mindset change to embed integrated operations and analytics driven decision making Work hands on with senior leaders, product teams and technical specialists to ensure delivery is on time, on budget and aligned to strategy What you'll bring to British Airways Strong hands on experience leading digital, data and analytics driven transformation in complex operational environments Practical understanding of how advanced analytics, optimisation and AI models are built, deployed and operated in production Proven ability to work closely with product, engineering and data teams on real delivery challenges Exceptional influencing and relationship building capability at senior leadership level Strong delivery focus with the ability to balance short term performance with long term strategic outcomes Calm, measured leadership style with the resilience to manage complexity and competing priorities Ability to translate complex analytical and technical concepts into clear, actionable decisions Your experience Strong knowledge of airline operations and the drivers of operational and network performance Experience optimising performance across multiple airline operational departments Direct experience building and delivering production ready software for airline decision making Strong working knowledge of airline technology and operational systems Experience leading large product and delivery teams in an agile environment Proven ability to manage complex portfolios with multiple initiatives running in parallel Track record of driving process improvement and large scale change What we offer We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at YOUR ROLE Alter Domus are currently seeking a new CLO Manager to join our Credit and Structured Products team in our London office. YOUR RESPONSIBILITIES Take ownership of a team responsible for reconciliations and customized daily/monthly reporting packages produced for clients and internal teams; Act as primary point of contact for external counterparties including CLO trustees and collateral managers regarding data tie outs, monthly compliance reporting and waterfall reconciliation. Manage CLO lifecycle events and ensure that all deliverables are produced in a timely and accurate manner; Coordinate with clients and ensure your team is fully aware of all daily/monthly deliverables and expectations; Oversee teams of officers and senior officers and assume responsibility for training and development of team members; Implement process improvements and ensure final delivery of solutions; Develop a "big picture" mentality of daily portfolio reporting tasks, internal system usage, and how we deliver to our clients; Ensure timeframes and deliverables agreed with client and trustee are met per service level agreements; Demonstrate ability to prioritize, complete, and delegate tasks while providing high quality customer service; Apply experience and understanding of market and best practices when managing transactions and data flows; Develop leadership skills by participating in strategic initiatives; Lisae with internal and external stakeholders to drive wider business goals, including Billing, QA, Legal and Audit. Complete daily tasks such as cash/position recons, asset set ups, date tie outs as required to ensure client deliverables ar3e completed as per agreed SLAs. YOUR PROFILE Bachelor's degree in finance, accounting, business, or economics preferred; 5+ years of professional experience within a business or financial service related role; Experience working in loan operations, credit/debt funds and/or CLO markets; Experience mentoring, managing workloads and training of team members; Ability to independently research and resolve problems; Responsive, friendly, professional, and highly organized communication skills; Proficient with Microsoft Excel; Broad market knowledge and familiarity with Bloomberg, performance systems, and other analysis tools; Exceptional attention to detail and ability to thrive within a high-volume environment with both proficiency and accuracy; Willingness to work within a deadline-driven environment. WHAT WE OFFER We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )
Apr 27, 2026
Full time
ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at YOUR ROLE Alter Domus are currently seeking a new CLO Manager to join our Credit and Structured Products team in our London office. YOUR RESPONSIBILITIES Take ownership of a team responsible for reconciliations and customized daily/monthly reporting packages produced for clients and internal teams; Act as primary point of contact for external counterparties including CLO trustees and collateral managers regarding data tie outs, monthly compliance reporting and waterfall reconciliation. Manage CLO lifecycle events and ensure that all deliverables are produced in a timely and accurate manner; Coordinate with clients and ensure your team is fully aware of all daily/monthly deliverables and expectations; Oversee teams of officers and senior officers and assume responsibility for training and development of team members; Implement process improvements and ensure final delivery of solutions; Develop a "big picture" mentality of daily portfolio reporting tasks, internal system usage, and how we deliver to our clients; Ensure timeframes and deliverables agreed with client and trustee are met per service level agreements; Demonstrate ability to prioritize, complete, and delegate tasks while providing high quality customer service; Apply experience and understanding of market and best practices when managing transactions and data flows; Develop leadership skills by participating in strategic initiatives; Lisae with internal and external stakeholders to drive wider business goals, including Billing, QA, Legal and Audit. Complete daily tasks such as cash/position recons, asset set ups, date tie outs as required to ensure client deliverables ar3e completed as per agreed SLAs. YOUR PROFILE Bachelor's degree in finance, accounting, business, or economics preferred; 5+ years of professional experience within a business or financial service related role; Experience working in loan operations, credit/debt funds and/or CLO markets; Experience mentoring, managing workloads and training of team members; Ability to independently research and resolve problems; Responsive, friendly, professional, and highly organized communication skills; Proficient with Microsoft Excel; Broad market knowledge and familiarity with Bloomberg, performance systems, and other analysis tools; Exceptional attention to detail and ability to thrive within a high-volume environment with both proficiency and accuracy; Willingness to work within a deadline-driven environment. WHAT WE OFFER We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )
Job Location: GBR Ipswich - Adhara Building, GBR-London-BTHQ One Braham Advertised Salary: Competitive + great benefits Posting Date: 13/04/2026 Function: Data & AI Location: Ipswich or London Working Style: Hybrid (3 days a week in office, 2 days from anywhere) About the role We are renowned for designing and running the best operational teams in the industry. We support some of the biggest brands in the UK across both mobile and fixed networks and we invest heavily in our people and technology to make sure our customers get the best experience. It's in our culture to evolve and become better. With the emergence of AI, we are keen to embrace the technology and understand the art of the possible. We are hiring a Data & AI Specialist responsible for designing and implementing a Data Strategy that will underpin our AI & Automation strategy in Network Operations. Data & AI sits at the heart of our transformation journey within the Network Operations team. By focusing on Data & AI, this role will be pivotal in driving our shift towards the next generation of operations teams. The work involves delivering sophisticated data, Machine Learning (ML) and AI models in collaboration with our tooling teams to develop cutting edge automation. This will enhance the efficiency and reliability of our Network Operations and enable us to proactively address issues, optimise performance, and deliver superior service to our customers. Your contributions will be instrumental in creating a smarter, more responsive network that leverages the power of Data & AI to stay ahead in a rapidly evolving technological landscape. This will enhance customer experience, provide business value, and help us remain competitive. As part of our transformation team, you will offer insights and expertise on Data & AI, ensuring alignment with business objectives. The team values are curiosity, transparency, and continuous improvement, which support strong stakeholder relationships. This role offers opportunities to explore cutting edge technologies, develop skills, innovate, and advance your career. What you'll be doing Leads the modelling and analysis of big data through the application of Data Science & AI techniques to generate insight from data to support decision making that underpins our automation and AI strategy within Network Operations. Working with Network Operations Transformation team to develop and support our Data & AI workstream to implement AI driven network automation. Provide expertise and guidance to tooling team in planning Data and AI projects from concept to implementation. Acting as a transformation partner for initiatives involving data automation, AI/ML applications, and advanced analytics capabilities. Collaborate with cross functional teams to ensure Data & AI solutions align with business needs and quality standards. Lead the continual improvement of our Data & AI solutions, i.e. process improvements / operational monitoring / automation opportunities / security. Contribute to upkeep of our strategic data platform architecture, the data engineering community and associated standards. Continuously develop and share knowledge on emerging trends and changes in data science & AI. Using Data Science: Provide data science expertise, identify trends and share business insights across the team. Experience applying data analysis, modelling, and engineering practices to complex data sets. Data & AI: Expertise in how data is stored, extracted, correlated and visualised. An understanding of how AI and automation can utilise the data layer. Understand what is required across the whole project life cycle to make data and AI projects successful. Technical Expert: Drive or contribute to model development, including data exploration, training data, feature extraction, validation and scoring. Knowledge or experience in coding skills relevant to data manipulation (e.g. PL/SQL, Python, R). Strong understanding of data platforms, architecture, and tooling at a high level (you don't need to be a data engineer, but someone who can partner credibly with them). Be agile: Lead collaborative and agile ways of working through projects and programs effectively managing changing priorities. Ability to adapt and respond to evolving technologies, tools, and business demands within a fast moving data landscape. Clear communicator with the ability to present insights, assumptions, and limitations to both technical and non technical audiences, and to influence decision making. Experience working collaboratively within multi disciplinary data teams, contributing to shared standards, peer review, and technical direction. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases). Enthusiastic about learning and applying new technologies (growth mindset). Ability to build new solutions and support our data solutions/products. Knowledge of automation frameworks and CI/CD for data products/models. Experience with tooling such as Jupyter and Ab Initio. Aware of LLM platforms (AWS Bedrock, OpenAI, Hugging Face), prompt engineering, distributed data systems (Kafka, Apache Pulsar), columnar databases (ClickHouse, Druid), and ETL/ELT tools. Our Package 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme
Apr 27, 2026
Full time
Job Location: GBR Ipswich - Adhara Building, GBR-London-BTHQ One Braham Advertised Salary: Competitive + great benefits Posting Date: 13/04/2026 Function: Data & AI Location: Ipswich or London Working Style: Hybrid (3 days a week in office, 2 days from anywhere) About the role We are renowned for designing and running the best operational teams in the industry. We support some of the biggest brands in the UK across both mobile and fixed networks and we invest heavily in our people and technology to make sure our customers get the best experience. It's in our culture to evolve and become better. With the emergence of AI, we are keen to embrace the technology and understand the art of the possible. We are hiring a Data & AI Specialist responsible for designing and implementing a Data Strategy that will underpin our AI & Automation strategy in Network Operations. Data & AI sits at the heart of our transformation journey within the Network Operations team. By focusing on Data & AI, this role will be pivotal in driving our shift towards the next generation of operations teams. The work involves delivering sophisticated data, Machine Learning (ML) and AI models in collaboration with our tooling teams to develop cutting edge automation. This will enhance the efficiency and reliability of our Network Operations and enable us to proactively address issues, optimise performance, and deliver superior service to our customers. Your contributions will be instrumental in creating a smarter, more responsive network that leverages the power of Data & AI to stay ahead in a rapidly evolving technological landscape. This will enhance customer experience, provide business value, and help us remain competitive. As part of our transformation team, you will offer insights and expertise on Data & AI, ensuring alignment with business objectives. The team values are curiosity, transparency, and continuous improvement, which support strong stakeholder relationships. This role offers opportunities to explore cutting edge technologies, develop skills, innovate, and advance your career. What you'll be doing Leads the modelling and analysis of big data through the application of Data Science & AI techniques to generate insight from data to support decision making that underpins our automation and AI strategy within Network Operations. Working with Network Operations Transformation team to develop and support our Data & AI workstream to implement AI driven network automation. Provide expertise and guidance to tooling team in planning Data and AI projects from concept to implementation. Acting as a transformation partner for initiatives involving data automation, AI/ML applications, and advanced analytics capabilities. Collaborate with cross functional teams to ensure Data & AI solutions align with business needs and quality standards. Lead the continual improvement of our Data & AI solutions, i.e. process improvements / operational monitoring / automation opportunities / security. Contribute to upkeep of our strategic data platform architecture, the data engineering community and associated standards. Continuously develop and share knowledge on emerging trends and changes in data science & AI. Using Data Science: Provide data science expertise, identify trends and share business insights across the team. Experience applying data analysis, modelling, and engineering practices to complex data sets. Data & AI: Expertise in how data is stored, extracted, correlated and visualised. An understanding of how AI and automation can utilise the data layer. Understand what is required across the whole project life cycle to make data and AI projects successful. Technical Expert: Drive or contribute to model development, including data exploration, training data, feature extraction, validation and scoring. Knowledge or experience in coding skills relevant to data manipulation (e.g. PL/SQL, Python, R). Strong understanding of data platforms, architecture, and tooling at a high level (you don't need to be a data engineer, but someone who can partner credibly with them). Be agile: Lead collaborative and agile ways of working through projects and programs effectively managing changing priorities. Ability to adapt and respond to evolving technologies, tools, and business demands within a fast moving data landscape. Clear communicator with the ability to present insights, assumptions, and limitations to both technical and non technical audiences, and to influence decision making. Experience working collaboratively within multi disciplinary data teams, contributing to shared standards, peer review, and technical direction. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases). Enthusiastic about learning and applying new technologies (growth mindset). Ability to build new solutions and support our data solutions/products. Knowledge of automation frameworks and CI/CD for data products/models. Experience with tooling such as Jupyter and Ab Initio. Aware of LLM platforms (AWS Bedrock, OpenAI, Hugging Face), prompt engineering, distributed data systems (Kafka, Apache Pulsar), columnar databases (ClickHouse, Druid), and ETL/ELT tools. Our Package 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme
Professional Technical Ltd
Bristol, Gloucestershire
A leading European company within its sector has created a new opportunity for a Service Manager to join the team in the Bristol and Gloucester area. This position has arisen due to continued regional expansion and the award of a brand-new and exciting contract. As one of the most respected manufacturers in its field, the company is highly supportive of career development and offers an exceptional training and development programme. An impressive salary and benefits package of over 53,000 is on offer, including a company car or allowance, annual bonus, and much more. Responsibilities of the Service Manager You will lead day-to-day regional operations to ensure performance and profitability targets are achieved, while managing, training, and developing a team to deliver consistently high-quality service. You will act as a key point of contact for customers, maintaining relationships and growing accounts, while monitoring KPIs and implementing improvements to enhance efficiency and results. You will also work closely with internal teams to resolve issues and uphold service standards. Requirements of the Service Manager Experience managing teams in a service-driven or customer-focused environment, or a technical background in doors/shutters Confidence working with targets, budgets, and performance data Strong leadership skills, with the ability to motivate and support others A proactive approach to problem-solving and continuous improvement Excellent communication and organisational skills Full UK driving licence and flexibility to travel (ideally based near Bristol) Good IT skills, particularly Excel Salary and Benefits for the Service Manager Basic salary of 53,000+ depending on experience 25 days' holiday plus 8 bank holidays Death in service, pension, and healthcare Company sick pay after probation, starting at 5 days and increasing up to 20 days Company car and fuel card Fully paid training programme Plus much more If you are looking for a fresh challenge, the opportunity to earn a great salary, and to work with a company that is growing year on year, this could be the role for you. If you meet the above requirements, please click apply and a member of our dedicated team will be in contact.
Apr 27, 2026
Full time
A leading European company within its sector has created a new opportunity for a Service Manager to join the team in the Bristol and Gloucester area. This position has arisen due to continued regional expansion and the award of a brand-new and exciting contract. As one of the most respected manufacturers in its field, the company is highly supportive of career development and offers an exceptional training and development programme. An impressive salary and benefits package of over 53,000 is on offer, including a company car or allowance, annual bonus, and much more. Responsibilities of the Service Manager You will lead day-to-day regional operations to ensure performance and profitability targets are achieved, while managing, training, and developing a team to deliver consistently high-quality service. You will act as a key point of contact for customers, maintaining relationships and growing accounts, while monitoring KPIs and implementing improvements to enhance efficiency and results. You will also work closely with internal teams to resolve issues and uphold service standards. Requirements of the Service Manager Experience managing teams in a service-driven or customer-focused environment, or a technical background in doors/shutters Confidence working with targets, budgets, and performance data Strong leadership skills, with the ability to motivate and support others A proactive approach to problem-solving and continuous improvement Excellent communication and organisational skills Full UK driving licence and flexibility to travel (ideally based near Bristol) Good IT skills, particularly Excel Salary and Benefits for the Service Manager Basic salary of 53,000+ depending on experience 25 days' holiday plus 8 bank holidays Death in service, pension, and healthcare Company sick pay after probation, starting at 5 days and increasing up to 20 days Company car and fuel card Fully paid training programme Plus much more If you are looking for a fresh challenge, the opportunity to earn a great salary, and to work with a company that is growing year on year, this could be the role for you. If you meet the above requirements, please click apply and a member of our dedicated team will be in contact.
Jones Lang LaSalle Incorporated
Manchester, Lancashire
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: Greater Manchester, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ493168 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager Role: Senior Facilities Manager responsible for operational and strategic management of an EMEA portfolio across UK, IRE and France. The SFM will work closely with the client in partnership and manage a team of direct reports.The SFM will have 5 years of experience in a similar role, excellent customer service, facilities and management skills with experience of managing small facilities related projects within a corporate environment. Key Responsibilities: Work closely with client to ensure contract scope is delivered to a high standard. Actively manage the workflow of PPMs and Reactive WOs via the Corrigo system and ensure that WOs are updated and closed out within the set SLA.Relationship, process, people, compliance and budget management for multiple sites across EMEA. Able to operate independently with minimal supervision.Communicate and report on an agreed regular basis with client and members of client teams across EMEA and the US where appropriate to do so.Oversee JLL and vendor team to ensure a culture of safety, customer service, compliance and quality.Oversight of capital and operating budget development and management; oversee financial reporting for clientDevelop overall workflow to meet SLAs. Ensures compliance across operations at the site(s).Integrate with JLL team and suppliers to ensure SLAs and monitor performance.With supply chain identify opportunities to deliver differentiated value through quality, innovation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs, including meeting governance requirements and scorecard review.Support operational expense budget process across functional partners in support of client objectives. Ensure budget targets are met for site(s) and that client invoicing is consistent and completed on time. Manage and report to client on variance of budget with the support of JLL finance.Implement account wide innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. Encourage team to be innovative in client service / problem solvingLead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effortContribute to the KPI and Global Quarterly Variance Review pack with the wider JLL global team. Competencies and Experience: Strong organizational and management skills 5 years minimum experience in a similar role Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints Ability to matrix manage technical and administrative staff String communication skills Location: On-site -Greater Manchester, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Apr 26, 2026
Full time
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: Greater Manchester, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ493168 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager Role: Senior Facilities Manager responsible for operational and strategic management of an EMEA portfolio across UK, IRE and France. The SFM will work closely with the client in partnership and manage a team of direct reports.The SFM will have 5 years of experience in a similar role, excellent customer service, facilities and management skills with experience of managing small facilities related projects within a corporate environment. Key Responsibilities: Work closely with client to ensure contract scope is delivered to a high standard. Actively manage the workflow of PPMs and Reactive WOs via the Corrigo system and ensure that WOs are updated and closed out within the set SLA.Relationship, process, people, compliance and budget management for multiple sites across EMEA. Able to operate independently with minimal supervision.Communicate and report on an agreed regular basis with client and members of client teams across EMEA and the US where appropriate to do so.Oversee JLL and vendor team to ensure a culture of safety, customer service, compliance and quality.Oversight of capital and operating budget development and management; oversee financial reporting for clientDevelop overall workflow to meet SLAs. Ensures compliance across operations at the site(s).Integrate with JLL team and suppliers to ensure SLAs and monitor performance.With supply chain identify opportunities to deliver differentiated value through quality, innovation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs, including meeting governance requirements and scorecard review.Support operational expense budget process across functional partners in support of client objectives. Ensure budget targets are met for site(s) and that client invoicing is consistent and completed on time. Manage and report to client on variance of budget with the support of JLL finance.Implement account wide innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. Encourage team to be innovative in client service / problem solvingLead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effortContribute to the KPI and Global Quarterly Variance Review pack with the wider JLL global team. Competencies and Experience: Strong organizational and management skills 5 years minimum experience in a similar role Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints Ability to matrix manage technical and administrative staff String communication skills Location: On-site -Greater Manchester, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Senior Python Developer (PYTHON/AWS/REACT) - Health tech - tech for good, make a positive impact on the world Highly successful and fast growing organisation has an exciting opportunity for a Senior Software Developer (PYTHON/AWS/REACT). They are looking for a talented individual who will design, implement, and maintain their publishing software, systems, and customer-facing digital products. Requirements Design and implement systems and software to meet requirements using appropriate tools and methods. Promote the creation of high-quality code by commitment to practices such as test-driven development, pair programming and code review. Be responsible for the technical development of all stages of software creation, including testing; ensure that implementation meets security, performance, and safety requirements. Suggest improvements to the code base, development processes, tooling and working practices. Encourage innovation by identifying, evaluating and adoption of emerging technologies. Assist with the design, implementation, and testing of APIs that adhere to the Open API specification Knowledge & Skills for this job Able to demonstrate commercial software development experience. Practical experience in system design, development, testing and operational stability. Deep knowledge and experience in Python and its ecosystem, patterns and pitfalls. Experience applying continuous delivery, test driven development and pair programming. Experience of working in an agile environment and an understanding of Scrum principles in particular. Experience writing and consuming RESTful APIs in Python. Experience with AWS services (Lambda, DynamoDB, ElasticSearch). Experience with creating web application UIs using ReactJS and with TypeScript The Directorate This role will work closely with our Head of Engineering, Head of Data Science, QA Manager, Lead Software Developers, Software Developers and Chief Technology Officer. The Team As well as the above teams, you will be working across the organisation. We are welcoming someone who sees opportunities, is proactive and energetic wanting to make a difference to the way we wor Excellent opportunity to positively impact patient safety whilst working on complex, challenging and career defining projects. Basic salary £64,000 - 70,000 + excellent benefits Hybrid role - between 4 - 8 days per month in the London office, the rest remote
Apr 26, 2026
Full time
Senior Python Developer (PYTHON/AWS/REACT) - Health tech - tech for good, make a positive impact on the world Highly successful and fast growing organisation has an exciting opportunity for a Senior Software Developer (PYTHON/AWS/REACT). They are looking for a talented individual who will design, implement, and maintain their publishing software, systems, and customer-facing digital products. Requirements Design and implement systems and software to meet requirements using appropriate tools and methods. Promote the creation of high-quality code by commitment to practices such as test-driven development, pair programming and code review. Be responsible for the technical development of all stages of software creation, including testing; ensure that implementation meets security, performance, and safety requirements. Suggest improvements to the code base, development processes, tooling and working practices. Encourage innovation by identifying, evaluating and adoption of emerging technologies. Assist with the design, implementation, and testing of APIs that adhere to the Open API specification Knowledge & Skills for this job Able to demonstrate commercial software development experience. Practical experience in system design, development, testing and operational stability. Deep knowledge and experience in Python and its ecosystem, patterns and pitfalls. Experience applying continuous delivery, test driven development and pair programming. Experience of working in an agile environment and an understanding of Scrum principles in particular. Experience writing and consuming RESTful APIs in Python. Experience with AWS services (Lambda, DynamoDB, ElasticSearch). Experience with creating web application UIs using ReactJS and with TypeScript The Directorate This role will work closely with our Head of Engineering, Head of Data Science, QA Manager, Lead Software Developers, Software Developers and Chief Technology Officer. The Team As well as the above teams, you will be working across the organisation. We are welcoming someone who sees opportunities, is proactive and energetic wanting to make a difference to the way we wor Excellent opportunity to positively impact patient safety whilst working on complex, challenging and career defining projects. Basic salary £64,000 - 70,000 + excellent benefits Hybrid role - between 4 - 8 days per month in the London office, the rest remote
Senior Software Developer (PYTHON/AWS/REACT) - Health tech - tech for good, make a positive impact on the world Highly successful and fast growing organisation has an exciting opportunity for a Senior Software Developer (PYTHON/AWS/REACT). They are looking for a talented individual who will design, implement, and maintain their publishing software, systems, and customer-facing digital products. Requirements Design and implement systems and software to meet requirements using appropriate tools and methods. Promote the creation of high-quality code by commitment to practices such as test-driven development, pair programming and code review. Be responsible for the technical development of all stages of software creation, including testing; ensure that implementation meets security, performance, and safety requirements. Suggest improvements to the code base, development processes, tooling and working practices. Encourage innovation by identifying, evaluating and adoption of emerging technologies. Assist with the design, implementation, and testing of APIs that adhere to the Open API specification Knowledge & Skills for this job Able to demonstrate commercial software development experience. Practical experience in system design, development, testing and operational stability. Deep knowledge and experience in Python and its ecosystem, patterns and pitfalls. Experience applying continuous delivery, test driven development and pair programming. Experience of working in an agile environment and an understanding of Scrum principles in particular. Experience writing and consuming RESTful APIs in Python. Experience with AWS services (Lambda, DynamoDB, ElasticSearch). Experience with creating web application UIs using ReactJS and with TypeScript The Directorate This role will work closely with our Head of Engineering, Head of Data Science, QA Manager, Lead Software Developers, Software Developers and Chief Technology Officer. The Team As well as the above teams, you will be working across the organisation. We are welcoming someone who sees opportunities, is proactive and energetic wanting to make a difference to the way we wor Excellent opportunity to positively impact patient safety whilst working on complex, challenging and career defining projects. Basic salary £64,000 - 70,000 + excellent benefits Hybrid role - between 4 - 8 days per month in the London office, the rest remote
Apr 25, 2026
Full time
Senior Software Developer (PYTHON/AWS/REACT) - Health tech - tech for good, make a positive impact on the world Highly successful and fast growing organisation has an exciting opportunity for a Senior Software Developer (PYTHON/AWS/REACT). They are looking for a talented individual who will design, implement, and maintain their publishing software, systems, and customer-facing digital products. Requirements Design and implement systems and software to meet requirements using appropriate tools and methods. Promote the creation of high-quality code by commitment to practices such as test-driven development, pair programming and code review. Be responsible for the technical development of all stages of software creation, including testing; ensure that implementation meets security, performance, and safety requirements. Suggest improvements to the code base, development processes, tooling and working practices. Encourage innovation by identifying, evaluating and adoption of emerging technologies. Assist with the design, implementation, and testing of APIs that adhere to the Open API specification Knowledge & Skills for this job Able to demonstrate commercial software development experience. Practical experience in system design, development, testing and operational stability. Deep knowledge and experience in Python and its ecosystem, patterns and pitfalls. Experience applying continuous delivery, test driven development and pair programming. Experience of working in an agile environment and an understanding of Scrum principles in particular. Experience writing and consuming RESTful APIs in Python. Experience with AWS services (Lambda, DynamoDB, ElasticSearch). Experience with creating web application UIs using ReactJS and with TypeScript The Directorate This role will work closely with our Head of Engineering, Head of Data Science, QA Manager, Lead Software Developers, Software Developers and Chief Technology Officer. The Team As well as the above teams, you will be working across the organisation. We are welcoming someone who sees opportunities, is proactive and energetic wanting to make a difference to the way we wor Excellent opportunity to positively impact patient safety whilst working on complex, challenging and career defining projects. Basic salary £64,000 - 70,000 + excellent benefits Hybrid role - between 4 - 8 days per month in the London office, the rest remote
We're - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. We're looking for an experienced Employee Relations Manager to design and elevate our global ER approach. This role is ideal for someone who thrives in building frameworks from the ground up and someone who can take existing ER foundations, strengthen them, and enable our People team to confidently handle ER matters at scale. This is not a full-time case-handling role. Instead, you will focus on building the systems, tools, policies, and capabilities that enable our People teams and managers to manage ER situations effectively. You will also act as a backup subject matter expert for complex or sensitive cases when needed. We are looking for someone who combines deep ER expertise with strong commercial judgment, an ability to simplify complex situations, and a mindset oriented toward scalable design. They will modernise how we approach ER globally, leveraging process redesign, technology, and AI, while striking the right balance between legal compliance and pragmatic business outcomes. Build & Enhance Employee Relations Capability Develop a clear ER strategy and operating model that aligns with our business structure, risk appetite, and future scale. Create modern, user-friendly frameworks, playbooks, and toolkits that equip People Partners and managers to independently navigate ER issues (grievances, disciplinaries, performance management, redundancies, sickness absence management, etc.). Design decision trees, case categorisation models, escalation pathways, and quality standards that reinforce consistency, speed, and commercial decision making. Introduce mechanisms that reduce dependency on ER specialists while improving capability across the People Partner and leadership populations. Training & Capability Uplift Develop and deliver structured training for People Partners, managers, and leaders on ER best practices, investigations, performance management, and policy application. Provide live, on-the-job coaching and case mentorship to build capability and reduce escalations. Build digital self-service content and learning modules that empower employees and decrease reliance on ER experts. Facilitate quarterly ER simulation training using real Checkout case patterns to build confidence and decision making ability. Policy Ownership & Expansion Audit and benchmark existing ER policies, identifying opportunities for simplification, clarity, and alignment to our culture, legal standards, and commercial needs. Draft and implement updated and new ER-related policies (conduct, grievances, investigations, performance management, etc.) that are globally consistent but locally adaptable. Build a global ER policy architecture that supports scale, transparency, and ease of application by non-experts. Process Redesign (Including AI Integration) Assess and strengthen Employee Relations case management practices by identifying opportunities where tooling could add value, and designing and embedding effective internal processes, frameworks, and guidance to enable consistent, efficient case management and reporting. Redesign ER processes end-to-end to make them scalable, efficient, data-driven, and globally consistent. Identify opportunities to embed AI in workflows (case intake, document drafting, triage tools, early risk detection, theme identification, etc.) to improve speed, accuracy, and decision consistency. Define governance, controls, and safe use practices for AI supported ER tools in partnership with Legal, Tech, and Compliance. Lead implementation of new systems, workflows, and tooling that modernise the ER experience for People Partners, managers, and employees. Constantly identify friction points and redesign processes that balance compliance with pragmatic, commercially sound outcomes. Advisory & Escalation Support Act as a strategic advisor for complex and sensitive cases, balancing legal risk, culture, commercial impacts, and reputational considerations. Provide high-quality support for high-risk or high complexity cases, including sensitive conduct issues. Drive consistency and fairness across decisions by supporting calibration, case reviews, and cross team alignment discussions. Serve as the primary escalation point for ER appeals and critical decision reviews. Risk Management & Culture Use ER data, insights, and trends to identify behavioural themes, systemic risks, and opportunities for proactive intervention. Partner with People, Legal, and business leaders to design interventions that strengthen trust, fairness, accountability, and performance discipline. Ensure the ER approach reinforces positive employee experience, organisational values, and an environment where good performance and good conduct are expected and managed consistently. Continuously scan for external developments in ER, AI, legal changes, and people risk-and translate them into actionable improvements at Checkout. About You A minimum of 6 years experience in a dedicated ER role, such as an ER Manager role or ER CoE role. Experience must include designing and implementing ER frameworks, policy and tooling. Proven track record operating in a global business with employees across multiple regions. Proven ability to build policy, processes, and training from scratch or in a rapidly evolving environment. Strong investigative skills and a deep understanding of employment law across multiple regions. Experience integrating AI tools or technology into HR/ER processes (or strong appetite to develop this skill). Excellent communication, coaching, and influencing skills High integrity, sound judgment, discretion, and a balanced, pragmatic approach.
Apr 25, 2026
Full time
We're - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. We're looking for an experienced Employee Relations Manager to design and elevate our global ER approach. This role is ideal for someone who thrives in building frameworks from the ground up and someone who can take existing ER foundations, strengthen them, and enable our People team to confidently handle ER matters at scale. This is not a full-time case-handling role. Instead, you will focus on building the systems, tools, policies, and capabilities that enable our People teams and managers to manage ER situations effectively. You will also act as a backup subject matter expert for complex or sensitive cases when needed. We are looking for someone who combines deep ER expertise with strong commercial judgment, an ability to simplify complex situations, and a mindset oriented toward scalable design. They will modernise how we approach ER globally, leveraging process redesign, technology, and AI, while striking the right balance between legal compliance and pragmatic business outcomes. Build & Enhance Employee Relations Capability Develop a clear ER strategy and operating model that aligns with our business structure, risk appetite, and future scale. Create modern, user-friendly frameworks, playbooks, and toolkits that equip People Partners and managers to independently navigate ER issues (grievances, disciplinaries, performance management, redundancies, sickness absence management, etc.). Design decision trees, case categorisation models, escalation pathways, and quality standards that reinforce consistency, speed, and commercial decision making. Introduce mechanisms that reduce dependency on ER specialists while improving capability across the People Partner and leadership populations. Training & Capability Uplift Develop and deliver structured training for People Partners, managers, and leaders on ER best practices, investigations, performance management, and policy application. Provide live, on-the-job coaching and case mentorship to build capability and reduce escalations. Build digital self-service content and learning modules that empower employees and decrease reliance on ER experts. Facilitate quarterly ER simulation training using real Checkout case patterns to build confidence and decision making ability. Policy Ownership & Expansion Audit and benchmark existing ER policies, identifying opportunities for simplification, clarity, and alignment to our culture, legal standards, and commercial needs. Draft and implement updated and new ER-related policies (conduct, grievances, investigations, performance management, etc.) that are globally consistent but locally adaptable. Build a global ER policy architecture that supports scale, transparency, and ease of application by non-experts. Process Redesign (Including AI Integration) Assess and strengthen Employee Relations case management practices by identifying opportunities where tooling could add value, and designing and embedding effective internal processes, frameworks, and guidance to enable consistent, efficient case management and reporting. Redesign ER processes end-to-end to make them scalable, efficient, data-driven, and globally consistent. Identify opportunities to embed AI in workflows (case intake, document drafting, triage tools, early risk detection, theme identification, etc.) to improve speed, accuracy, and decision consistency. Define governance, controls, and safe use practices for AI supported ER tools in partnership with Legal, Tech, and Compliance. Lead implementation of new systems, workflows, and tooling that modernise the ER experience for People Partners, managers, and employees. Constantly identify friction points and redesign processes that balance compliance with pragmatic, commercially sound outcomes. Advisory & Escalation Support Act as a strategic advisor for complex and sensitive cases, balancing legal risk, culture, commercial impacts, and reputational considerations. Provide high-quality support for high-risk or high complexity cases, including sensitive conduct issues. Drive consistency and fairness across decisions by supporting calibration, case reviews, and cross team alignment discussions. Serve as the primary escalation point for ER appeals and critical decision reviews. Risk Management & Culture Use ER data, insights, and trends to identify behavioural themes, systemic risks, and opportunities for proactive intervention. Partner with People, Legal, and business leaders to design interventions that strengthen trust, fairness, accountability, and performance discipline. Ensure the ER approach reinforces positive employee experience, organisational values, and an environment where good performance and good conduct are expected and managed consistently. Continuously scan for external developments in ER, AI, legal changes, and people risk-and translate them into actionable improvements at Checkout. About You A minimum of 6 years experience in a dedicated ER role, such as an ER Manager role or ER CoE role. Experience must include designing and implementing ER frameworks, policy and tooling. Proven track record operating in a global business with employees across multiple regions. Proven ability to build policy, processes, and training from scratch or in a rapidly evolving environment. Strong investigative skills and a deep understanding of employment law across multiple regions. Experience integrating AI tools or technology into HR/ER processes (or strong appetite to develop this skill). Excellent communication, coaching, and influencing skills High integrity, sound judgment, discretion, and a balanced, pragmatic approach.
Kendall Poole Consulting Ltd
Stafford, Staffordshire
TECHNICAL DIRECTOR Manufacturing Sector Location: Staffordshire Salary: Six Figure Executive Package Kendall Poole Consulting are proud to represent a market leading iron casting and machining group supplying both the domestic and export markets. Our client undertakes the design, including virtual analysis, of cast iron, produce rapid prototypes and pre-series castings using full production processes, as well as producing serial quantities of fully machined ductile iron castings and sub-assemblies. They combine state of the art laboratory facilities, with world class technical and operational expertise, and a vacancy has arisen for a Technical Director to lead a team of Managers, Lab Technicians and Method Engineers. Tecnical Director's Role : Reporting to the MD, the Technical Director is responsible for leading the technical function and devising the strategy to improve processes which include greensand, cold-box and shell core making, electric melting (99% ductile iron), ABB robots, Koyama grinding, internal heat treatment, crack detection and 3D scanning. Whilst making improvements across the function, implementing new processes and providing an exceptional level of customer service, you will ensure that Technical/Laboratory/Engineering resources and objectives are aligned with strategic plan. To drive innovation in Metallurgy, you will evolve the NPI process, manage and improve deployment of resources: focus on people and training, budgets and assets to comply with cost and financial targets. Customer facing and involves building strong relationships with international manufacturers to deliver on time. Review and advise customers on material standards, presenting any irregularities in line with SOP and provide solutions for heat treatment, chemistry requirements, testing frequency etc. Lead on reviewing customer supplied drawings and advise of any irregularities for hardness test methods, mechanical testing from casting, post processing operations, magnetic resonance etc. Project based work such as commissioning automated inoculation systems, yield improvements through metal control and compositional changes etc. The Person: As part of the SLT operating within an open management culture, the Technical Director will have the remit to influence the technical strategy of this highly successful and profitable business. A high achiever academically, a qualified Engineer or Scientist with deep knowledge of advanced material science, material forming, metallurgy, metallurgical processes or equivalent. Skilled in developing NPI processes, material innovation and testing, R&D, failure and stress analysis, you will be in a lead technical role, operating within the manufacturing sector, ideally within the foundry industry. Knowledge of cast processes such as greensand, cold-box and shell core making would be beneficial. Extensive customer exposure to an international customer base and/or prestigious OEMs. A focused and collaborative leader, with integrity is sought, people focussed with a team mentality and well-honed leadership skills, who can work closely with a dynamic Board. Visible leader with the ability to motivate a team to achieve higher levels of performance. Exceptional interpersonal and communication skills, you will be able to see the bigger picture yet be analytical, data driven, results focused whilst displaying gravitas, energy and positivity. In return they offer a six-figure package, which includes salary, bonus, car allowance, healthcare for family, DIS, pension and holidays, which accrue on service.
Apr 25, 2026
Full time
TECHNICAL DIRECTOR Manufacturing Sector Location: Staffordshire Salary: Six Figure Executive Package Kendall Poole Consulting are proud to represent a market leading iron casting and machining group supplying both the domestic and export markets. Our client undertakes the design, including virtual analysis, of cast iron, produce rapid prototypes and pre-series castings using full production processes, as well as producing serial quantities of fully machined ductile iron castings and sub-assemblies. They combine state of the art laboratory facilities, with world class technical and operational expertise, and a vacancy has arisen for a Technical Director to lead a team of Managers, Lab Technicians and Method Engineers. Tecnical Director's Role : Reporting to the MD, the Technical Director is responsible for leading the technical function and devising the strategy to improve processes which include greensand, cold-box and shell core making, electric melting (99% ductile iron), ABB robots, Koyama grinding, internal heat treatment, crack detection and 3D scanning. Whilst making improvements across the function, implementing new processes and providing an exceptional level of customer service, you will ensure that Technical/Laboratory/Engineering resources and objectives are aligned with strategic plan. To drive innovation in Metallurgy, you will evolve the NPI process, manage and improve deployment of resources: focus on people and training, budgets and assets to comply with cost and financial targets. Customer facing and involves building strong relationships with international manufacturers to deliver on time. Review and advise customers on material standards, presenting any irregularities in line with SOP and provide solutions for heat treatment, chemistry requirements, testing frequency etc. Lead on reviewing customer supplied drawings and advise of any irregularities for hardness test methods, mechanical testing from casting, post processing operations, magnetic resonance etc. Project based work such as commissioning automated inoculation systems, yield improvements through metal control and compositional changes etc. The Person: As part of the SLT operating within an open management culture, the Technical Director will have the remit to influence the technical strategy of this highly successful and profitable business. A high achiever academically, a qualified Engineer or Scientist with deep knowledge of advanced material science, material forming, metallurgy, metallurgical processes or equivalent. Skilled in developing NPI processes, material innovation and testing, R&D, failure and stress analysis, you will be in a lead technical role, operating within the manufacturing sector, ideally within the foundry industry. Knowledge of cast processes such as greensand, cold-box and shell core making would be beneficial. Extensive customer exposure to an international customer base and/or prestigious OEMs. A focused and collaborative leader, with integrity is sought, people focussed with a team mentality and well-honed leadership skills, who can work closely with a dynamic Board. Visible leader with the ability to motivate a team to achieve higher levels of performance. Exceptional interpersonal and communication skills, you will be able to see the bigger picture yet be analytical, data driven, results focused whilst displaying gravitas, energy and positivity. In return they offer a six-figure package, which includes salary, bonus, car allowance, healthcare for family, DIS, pension and holidays, which accrue on service.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners in Western Europe, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio operating with a high degree of autonomy. About the Role: Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor to partners, translating their needs into concrete service improvements and revenue opportunities using Via's full platform, including Citymapper, to make the case for better transit Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognising opportunities for service growth Analyse service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services Fluency in French and English is required; additional languages are a plus About You: 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort What We Offer: A chance to be part of a company recognized for its commitment to social impact Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare) Competitive compensation, including stock options 25 days of annual leave plus RTT days Meal vouchers provided through Swile Medical, disability, and life insurance covered through Via There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Apr 25, 2026
Full time
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners in Western Europe, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio operating with a high degree of autonomy. About the Role: Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor to partners, translating their needs into concrete service improvements and revenue opportunities using Via's full platform, including Citymapper, to make the case for better transit Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognising opportunities for service growth Analyse service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services Fluency in French and English is required; additional languages are a plus About You: 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort What We Offer: A chance to be part of a company recognized for its commitment to social impact Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare) Competitive compensation, including stock options 25 days of annual leave plus RTT days Meal vouchers provided through Swile Medical, disability, and life insurance covered through Via There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension An excellent opportunity for a technically minded engineer with experience in cloud, IoT, or telematics to join a global market leader, offering strong career development, hands-on project exposure, and the chance to work on innovative connected solutions. Do you have experience supporting connected or cloud-based systems? Are you looking to develop your career within a fast-growing, technology-driven environment? Established for over 40 years, this global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With continued international expansion, the business is investing heavily in its Connected Services offering, creating exciting opportunities for talented individuals to join the team. In this varied role, you will support both the delivery of Connected Services projects and ongoing technical support operations. You'll work closely with engineering, product, IT, and customer-facing teams to ensure smooth deployment and performance of connected fleet solutions. This will involve troubleshooting technical issues, supporting platform rollouts, managing systems and data, and contributing to continuous improvement initiatives. You will also gain exposure to international projects and benefit from strong training and progression opportunities. This role would suit an engineer with experience in cloud platforms, IoT, telematics, or technical support, who is looking to grow their career within a forward-thinking and expanding organisation. The Role: Provide technical support for connected platforms and devices Troubleshoot hardware, connectivity, and cloud-based issues Assist with project delivery, rollouts, and system management Collaborate with internal teams and support service improvements Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension The Person: Experience with cloud, IoT, or telematics systems Strong troubleshooting skills across hardware and software Familiar with ticketing tools and basic networking concepts Organised, proactive, and a strong communicator Commutable to Dartford Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 24, 2026
Full time
Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension An excellent opportunity for a technically minded engineer with experience in cloud, IoT, or telematics to join a global market leader, offering strong career development, hands-on project exposure, and the chance to work on innovative connected solutions. Do you have experience supporting connected or cloud-based systems? Are you looking to develop your career within a fast-growing, technology-driven environment? Established for over 40 years, this global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With continued international expansion, the business is investing heavily in its Connected Services offering, creating exciting opportunities for talented individuals to join the team. In this varied role, you will support both the delivery of Connected Services projects and ongoing technical support operations. You'll work closely with engineering, product, IT, and customer-facing teams to ensure smooth deployment and performance of connected fleet solutions. This will involve troubleshooting technical issues, supporting platform rollouts, managing systems and data, and contributing to continuous improvement initiatives. You will also gain exposure to international projects and benefit from strong training and progression opportunities. This role would suit an engineer with experience in cloud platforms, IoT, telematics, or technical support, who is looking to grow their career within a forward-thinking and expanding organisation. The Role: Provide technical support for connected platforms and devices Troubleshoot hardware, connectivity, and cloud-based issues Assist with project delivery, rollouts, and system management Collaborate with internal teams and support service improvements Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension The Person: Experience with cloud, IoT, or telematics systems Strong troubleshooting skills across hardware and software Familiar with ticketing tools and basic networking concepts Organised, proactive, and a strong communicator Commutable to Dartford Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apr 24, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 24, 2026
Full time
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,700 customers globally, including industry giants like Google, Meta, and OpenAI, to make game changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people. About the Role We're looking for an experienced and inspiring Product Data Science Manager to lead a customer facing team within our fast paced Data Labs group. In this role, you will manage and mentor a high performing team of product data scientists while remaining deeply connected to the technical work itself. You'll be responsible for delivering complex, custom insights to some of the biggest names in the market, ensuring both analytical excellence and strong client impact. This is a hands on leadership role that combines people management, technical depth, and cross functional collaboration. You'll set standards, scale best practices, and help shape the future of Similarweb's custom data solutions. What does the day to day of a Product Data Science Manager (Data Labs) at Similarweb look like? Lead, mentor, and develop a team of customer facing data analysts, fostering a culture of ownership, excellence, and continuous learning. Oversee end to end delivery of complex, custom data products - from client scoping and solution design to execution and ongoing delivery. Ensure high analytical and technical standards across the team, including SQL, PySpark, Python, and data validation best practices. Act as an escalation point for complex analytical challenges, providing hands on guidance where needed. Partner closely with Engineering to define scalable infrastructure and productized solutions. Collaborate with Advisory Services and other stakeholders to deliver seamless, high impact client solutions. Drive process improvements, knowledge sharing, and documentation to scale the team's impact and efficiency. Balance client needs, team capacity, and delivery timelines while maintaining a high bar for quality. This is the perfect job for someone who has: Proven experience managing and mentoring data analysts or analytics teams. Strong hands on experience with SQL and PySpark for data analysis - Must. Strong Python scripting experience - Must. Excellent communication skills in English, with the ability to translate complex analysis into clear business insights. Experience working directly with clients and managing stakeholder expectations - Strong Advantage. Background in online marketing, digital services, or tech analytics - Advantage. Demonstrated ability to independently lead complex projects from strategy to execution. A proactive, ownership driven mindset with strong decision making skills. Bachelor's degree in Statistics, Computer Science, Engineering, or a related field - Must. Master's degree - Big Advantage. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Apr 24, 2026
Full time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,700 customers globally, including industry giants like Google, Meta, and OpenAI, to make game changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people. About the Role We're looking for an experienced and inspiring Product Data Science Manager to lead a customer facing team within our fast paced Data Labs group. In this role, you will manage and mentor a high performing team of product data scientists while remaining deeply connected to the technical work itself. You'll be responsible for delivering complex, custom insights to some of the biggest names in the market, ensuring both analytical excellence and strong client impact. This is a hands on leadership role that combines people management, technical depth, and cross functional collaboration. You'll set standards, scale best practices, and help shape the future of Similarweb's custom data solutions. What does the day to day of a Product Data Science Manager (Data Labs) at Similarweb look like? Lead, mentor, and develop a team of customer facing data analysts, fostering a culture of ownership, excellence, and continuous learning. Oversee end to end delivery of complex, custom data products - from client scoping and solution design to execution and ongoing delivery. Ensure high analytical and technical standards across the team, including SQL, PySpark, Python, and data validation best practices. Act as an escalation point for complex analytical challenges, providing hands on guidance where needed. Partner closely with Engineering to define scalable infrastructure and productized solutions. Collaborate with Advisory Services and other stakeholders to deliver seamless, high impact client solutions. Drive process improvements, knowledge sharing, and documentation to scale the team's impact and efficiency. Balance client needs, team capacity, and delivery timelines while maintaining a high bar for quality. This is the perfect job for someone who has: Proven experience managing and mentoring data analysts or analytics teams. Strong hands on experience with SQL and PySpark for data analysis - Must. Strong Python scripting experience - Must. Excellent communication skills in English, with the ability to translate complex analysis into clear business insights. Experience working directly with clients and managing stakeholder expectations - Strong Advantage. Background in online marketing, digital services, or tech analytics - Advantage. Demonstrated ability to independently lead complex projects from strategy to execution. A proactive, ownership driven mindset with strong decision making skills. Bachelor's degree in Statistics, Computer Science, Engineering, or a related field - Must. Master's degree - Big Advantage. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application life cycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 24, 2026
Full time
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application life cycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
