User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 20, 2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 18, 2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Apr 17, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Pre-Sales IT Consultant - Business Process Outsourcing / AI / SaaS Solutions - is required by highly successful, global integrated strategic advisory and implementation solutions organisation. Home based in UK. Are you a confident communicator with experience in Business Process Outsourcing and AI Solutions? Do you thrive in client-facing environments and enjoy presenting technical solutions in a clear, engaging way? They are on the lookout for a talented Pre-Sales IT Consultant to join a fast growing global integrated strategic advisory solutions organisation. This is a client-facing role, where you'll lead product demonstrations, understand prospect requirements, and help shape the solution that best supports their business goals. This is an exciting opportunity to join a well-established, fast-growing company delivering cloud-based, scalable IT solutions to ambitious SMEs across the UK. What You'll Be Doing Deliver engaging product presentations and software demonstrations to potential clients. Understand client needs and map solutions effectively to their workflows and business processes. Support the sales cycle with follow-ups and client engagement throughout the decision-making process. Attend trade shows, webinars, and industry events to showcase their solutions. Maintain accurate records of pre-sales activities and customer interactions. What You'll Bring Required: Strong knowledge of business process outsourcing and AI Solutions in commercial and/or production environments. Excellent interpersonal and communication skills. Comfortable with both business-level and technical-level conversations. Goal-oriented mindset with the ability to work independently and as part of a collaborative team. Desire to grow a long-term career within sales or pre-sales. Confidence to learn and present a sophisticated product (full product training provided). What's In It for You? Remote Working Flexible Hours - Start and finish between 07:30-18:30. Clear Career Path - Join a growth-driven business with long-term career potential. Company Pension - Automatic enrolment after 3 months. Why This Role? This is your chance to be a key part of the sales process at a company that puts people and innovation at the core of everything it does. Whether you're an IT Consultant looking to break into pre-sales or already working in a similar role, this position offers the perfect mix of customer interaction, product learning, and personal growth. Apply now to take your career to the next level and help UK businesses transform how they work. Basic salary 60-70,000 + commission Based remote in UK
Oct 03, 2025
Full time
Pre-Sales IT Consultant - Business Process Outsourcing / AI / SaaS Solutions - is required by highly successful, global integrated strategic advisory and implementation solutions organisation. Home based in UK. Are you a confident communicator with experience in Business Process Outsourcing and AI Solutions? Do you thrive in client-facing environments and enjoy presenting technical solutions in a clear, engaging way? They are on the lookout for a talented Pre-Sales IT Consultant to join a fast growing global integrated strategic advisory solutions organisation. This is a client-facing role, where you'll lead product demonstrations, understand prospect requirements, and help shape the solution that best supports their business goals. This is an exciting opportunity to join a well-established, fast-growing company delivering cloud-based, scalable IT solutions to ambitious SMEs across the UK. What You'll Be Doing Deliver engaging product presentations and software demonstrations to potential clients. Understand client needs and map solutions effectively to their workflows and business processes. Support the sales cycle with follow-ups and client engagement throughout the decision-making process. Attend trade shows, webinars, and industry events to showcase their solutions. Maintain accurate records of pre-sales activities and customer interactions. What You'll Bring Required: Strong knowledge of business process outsourcing and AI Solutions in commercial and/or production environments. Excellent interpersonal and communication skills. Comfortable with both business-level and technical-level conversations. Goal-oriented mindset with the ability to work independently and as part of a collaborative team. Desire to grow a long-term career within sales or pre-sales. Confidence to learn and present a sophisticated product (full product training provided). What's In It for You? Remote Working Flexible Hours - Start and finish between 07:30-18:30. Clear Career Path - Join a growth-driven business with long-term career potential. Company Pension - Automatic enrolment after 3 months. Why This Role? This is your chance to be a key part of the sales process at a company that puts people and innovation at the core of everything it does. Whether you're an IT Consultant looking to break into pre-sales or already working in a similar role, this position offers the perfect mix of customer interaction, product learning, and personal growth. Apply now to take your career to the next level and help UK businesses transform how they work. Basic salary 60-70,000 + commission Based remote in UK
Pre-Sales IT Consultant - Business Process Outsourcing/AI/SaaS Solutions - is required by highly successful, global integrated strategic advisory and implementation solutions organisation. Home based in UK. Are you a confident communicator with experience in Business Process Outsourcing and AI Solutions? Do you thrive in client-facing environments and enjoy presenting technical solutions in a clear, engaging way? They are on the lookout for a talented Pre-Sales IT Consultant to join a fast growing global integrated strategic advisory solutions organisation. This is a client-facing role, where you'll lead product demonstrations, understand prospect requirements, and help shape the solution that best supports their business goals. This is an exciting opportunity to join a well-established, fast-growing company delivering cloud-based, scalable Business Process Outsourcing and AI solutions to ambitious SMEs across the UK. What You'll Be Doing Deliver engaging product presentations and software demonstrations to potential clients. Understand client needs and map solutions effectively to their workflows and business processes. Support the sales cycle with follow-ups and client engagement throughout the decision-making process. Attend trade shows, webinars, and industry events to showcase their solutions. Maintain accurate records of pre-sales activities and customer interactions. What You'll Bring Required: Strong knowledge of business process outsourcing and AI Solutions in commercial and/or production environments. Excellent interpersonal and communication skills. Comfortable with both business-level and technical-level conversations. Goal-oriented mindset with the ability to work independently and as part of a collaborative team. Desire to grow a long-term career within sales or pre-sales. Confidence to learn and present a sophisticated product (full product training provided). What's In It for You? Remote Working Flexible Hours - Start and finish between 07:30-18:30. Clear Career Path - Join a growth-driven business with long-term career potential. Company Pension - Automatic enrolment after 3 months. Why This Role? This is your chance to be a key part of the sales process at a company that puts people and innovation at the core of everything it does. Whether you're an IT Consultant looking to break into pre-sales or already working in a similar role, this position offers the perfect mix of customer interaction, product learning, and personal growth. Apply now to take your career to the next level and help UK businesses transform how they work. Basic salary £55-60,000 + commission Based remote in UK
Oct 01, 2025
Full time
Pre-Sales IT Consultant - Business Process Outsourcing/AI/SaaS Solutions - is required by highly successful, global integrated strategic advisory and implementation solutions organisation. Home based in UK. Are you a confident communicator with experience in Business Process Outsourcing and AI Solutions? Do you thrive in client-facing environments and enjoy presenting technical solutions in a clear, engaging way? They are on the lookout for a talented Pre-Sales IT Consultant to join a fast growing global integrated strategic advisory solutions organisation. This is a client-facing role, where you'll lead product demonstrations, understand prospect requirements, and help shape the solution that best supports their business goals. This is an exciting opportunity to join a well-established, fast-growing company delivering cloud-based, scalable Business Process Outsourcing and AI solutions to ambitious SMEs across the UK. What You'll Be Doing Deliver engaging product presentations and software demonstrations to potential clients. Understand client needs and map solutions effectively to their workflows and business processes. Support the sales cycle with follow-ups and client engagement throughout the decision-making process. Attend trade shows, webinars, and industry events to showcase their solutions. Maintain accurate records of pre-sales activities and customer interactions. What You'll Bring Required: Strong knowledge of business process outsourcing and AI Solutions in commercial and/or production environments. Excellent interpersonal and communication skills. Comfortable with both business-level and technical-level conversations. Goal-oriented mindset with the ability to work independently and as part of a collaborative team. Desire to grow a long-term career within sales or pre-sales. Confidence to learn and present a sophisticated product (full product training provided). What's In It for You? Remote Working Flexible Hours - Start and finish between 07:30-18:30. Clear Career Path - Join a growth-driven business with long-term career potential. Company Pension - Automatic enrolment after 3 months. Why This Role? This is your chance to be a key part of the sales process at a company that puts people and innovation at the core of everything it does. Whether you're an IT Consultant looking to break into pre-sales or already working in a similar role, this position offers the perfect mix of customer interaction, product learning, and personal growth. Apply now to take your career to the next level and help UK businesses transform how they work. Basic salary £55-60,000 + commission Based remote in UK
