Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 27, 2026
Full time
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Your new company The services of Hays have been retained by our client, Alpha Housing, to recruit a Housing Officer for a minimum of 12 months to cover a period of maternity leave. Alpha currently manages a stock of c. 1,000 homes in 40 locations across Northern Ireland. Homes are mainly sheltered housing for older people living independently. The stock also consists of an increasing number of family homes through the growing newbuild programme. Your new role Reporting to the Head of Homes and Communities, you will be responsible for providing an effective and comprehensive range of Housing Management services, including: - Allocating properties in accordance with the rules of the NI Housing Selection Scheme and the Association's policies. - Signing up new tenants, providing advice on all tenancy matters, services of the Association, welfare and benefit entitlement. - Managing the effective and efficient turnaround of all void properties in conjunction with maintenance colleagues and in line with the Association's policies and procedures. - Liaising with Development colleagues, attending site meetings as required to prepare for handover and commencement of new tenancies. - Managing anti-social behaviour cases, liaising with relevant bodies and adhering to policies and procedures. - Ensuring delivery of housing and support services at schemes by the scheme staff, including completion and review of individual needs and risk assessments of tenants. - Working with Finance colleagues to ensure the payment of weekly charges by all tenants and take appropriate action in relation to arrears recovery in line with policies and procedures. - Supervising the Scheme Co-ordinator in each of the schemes within the designated housing patch. - Carrying out site visits to schemes at agreed intervals to provide support to scheme staff. What you'll need to succeed To be considered for this position, you must possess: A relevant 3rd level housing qualification and a minimum of 1 years' experience within a housing environment, or; A degree in any discipline and 2 years' relevant housing management experience, or; 3 years' experience as a Housing Officer within the last 5 years. You will also possess: I. Working knowledge of the rules of the Housing Selection Scheme, including running waiting lists, allocating properties and managing transfers. II. Excellent communication skills both written and oral. III. A high level of organisational skills and the ability to work to deadlines. IV. Interpersonal skills and the ability to liaise with a range of people. V. Supervisory skills. VI. Ability to work within a team but willing to use your own initiative to take the lead when necessary. VII. Working knowledge of MS Office packages. What you'll get in return Alongside a competitive basic salary, this role comes with: Essential car users allowance of £1,239 per annum. Annual incremental progression through the salary scale is dependent on satisfactory performance. There is also an annual cost of living increase. A defined contributory pension scheme with the employers' contribution set at 10% of annual salary. Hybrid working, with two fixed days per week in the office, currently Tuesdays and Thursdays. Flexible start and finish times. Car parking on-site. The organisation encourages and supports personal and career development, such as funding colleagues to obtain professional qualifications or providing time to participate in sector initiatives and working groups. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 27, 2026
Full time
Your new company The services of Hays have been retained by our client, Alpha Housing, to recruit a Housing Officer for a minimum of 12 months to cover a period of maternity leave. Alpha currently manages a stock of c. 1,000 homes in 40 locations across Northern Ireland. Homes are mainly sheltered housing for older people living independently. The stock also consists of an increasing number of family homes through the growing newbuild programme. Your new role Reporting to the Head of Homes and Communities, you will be responsible for providing an effective and comprehensive range of Housing Management services, including: - Allocating properties in accordance with the rules of the NI Housing Selection Scheme and the Association's policies. - Signing up new tenants, providing advice on all tenancy matters, services of the Association, welfare and benefit entitlement. - Managing the effective and efficient turnaround of all void properties in conjunction with maintenance colleagues and in line with the Association's policies and procedures. - Liaising with Development colleagues, attending site meetings as required to prepare for handover and commencement of new tenancies. - Managing anti-social behaviour cases, liaising with relevant bodies and adhering to policies and procedures. - Ensuring delivery of housing and support services at schemes by the scheme staff, including completion and review of individual needs and risk assessments of tenants. - Working with Finance colleagues to ensure the payment of weekly charges by all tenants and take appropriate action in relation to arrears recovery in line with policies and procedures. - Supervising the Scheme Co-ordinator in each of the schemes within the designated housing patch. - Carrying out site visits to schemes at agreed intervals to provide support to scheme staff. What you'll need to succeed To be considered for this position, you must possess: A relevant 3rd level housing qualification and a minimum of 1 years' experience within a housing environment, or; A degree in any discipline and 2 years' relevant housing management experience, or; 3 years' experience as a Housing Officer within the last 5 years. You will also possess: I. Working knowledge of the rules of the Housing Selection Scheme, including running waiting lists, allocating properties and managing transfers. II. Excellent communication skills both written and oral. III. A high level of organisational skills and the ability to work to deadlines. IV. Interpersonal skills and the ability to liaise with a range of people. V. Supervisory skills. VI. Ability to work within a team but willing to use your own initiative to take the lead when necessary. VII. Working knowledge of MS Office packages. What you'll get in return Alongside a competitive basic salary, this role comes with: Essential car users allowance of £1,239 per annum. Annual incremental progression through the salary scale is dependent on satisfactory performance. There is also an annual cost of living increase. A defined contributory pension scheme with the employers' contribution set at 10% of annual salary. Hybrid working, with two fixed days per week in the office, currently Tuesdays and Thursdays. Flexible start and finish times. Car parking on-site. The organisation encourages and supports personal and career development, such as funding colleagues to obtain professional qualifications or providing time to participate in sector initiatives and working groups. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Gordon Yates Recruitment Consultancy
City, Birmingham
Facilities and Services Officer needed for A/L cover. 30th April- 8th May, not working the weekend and Monday 4th May bank holiday. £14.24 an hour. Please see below the shift pattern: Monday- Thursday 13:00- 21:00 Friday 10:00- 18:00 THE ROLE- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc) Management of reception desk and cover reception as part of a rota (to include weekends and evenings) Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs Daily completion of documented building checks Act as the first point of contact for facilities/building issues (building management, landlord and contractors) Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress) Carry out basic repairs and maintenance to building fabric and equipment Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc. Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions Management of personal emergency evacuation procedures (PEEP) Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk Assist faculty in classrooms as and when required, with basic IT troubleshooting Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes) Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities Create and issue staff and students lanyards Ensuring all staff and students wear lanyards whilst on site Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location. Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level
Apr 27, 2026
Seasonal
Facilities and Services Officer needed for A/L cover. 30th April- 8th May, not working the weekend and Monday 4th May bank holiday. £14.24 an hour. Please see below the shift pattern: Monday- Thursday 13:00- 21:00 Friday 10:00- 18:00 THE ROLE- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc) Management of reception desk and cover reception as part of a rota (to include weekends and evenings) Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs Daily completion of documented building checks Act as the first point of contact for facilities/building issues (building management, landlord and contractors) Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress) Carry out basic repairs and maintenance to building fabric and equipment Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc. Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions Management of personal emergency evacuation procedures (PEEP) Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk Assist faculty in classrooms as and when required, with basic IT troubleshooting Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes) Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities Create and issue staff and students lanyards Ensuring all staff and students wear lanyards whilst on site Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location. Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level
Description Location : Worthing base working with Southdown clients across Sussex Salary : £28,640 per annum Plus £1,000 essential car user allowance Hours : 37 per week What you'll be doing: Are you passionate about financial inclusion? Join our team as a Financial Inclusion Specialist and help people build financial stability and confidence as they move forward in their support journey.Part of Southdown's wider mental health and Learning disability services across Sussex, you'll reassure staff and provide one to one support to clients, helping them navigate the benefits system, manage their money, and access the right support at the right time. You'll be a go-to-expert on Welfare Benefits such as PIP and Universal Credit and work with clients to explore budgeting, maximise income, and reduce financial stress. This is a varied, client-facing role where no two days are the same. You'll assess new clients, support people in crisis, run money management workshops, and work closely with other services. You'll also help improve the service by sharing ideas and client feedback. We welcome applications from candidates with previous experience such as Welfare Rights Adviser, Benefits Adviser, Money and Debt Adviser, Financial Inclusion Officer, Support Worker, Housing Officer, or Mental Health Practitioner. Or you may be looking for a new challenge and believe you have the transferable skills to support people facing financial and mental health challenges. If you're passionate about helping others build stability and confidence, we'd love to hear from you. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays Knowledge, Skills and Experience What you'll need for the role: Experience supporting people with mental health needs, including those in crisis or facing complex challenges Strong working knowledge of UK benefits and welfare entitlements Experience giving budgeting advice, completing benefit calculations, and challenging decisions Confidence managing risk and co-creating safety plans Strong communication and partnership skills A standard DBS check (paid for by Southdown) A full UK driving licence and access to a vehicle What would be nice: Familiarity with the principles of co-production and personalised care Experience facilitating financial capability workshops or training sessions Knowledge of employment and education pathways to help clients move forward Training: Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is 7th May 2026. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Apr 27, 2026
Full time
Description Location : Worthing base working with Southdown clients across Sussex Salary : £28,640 per annum Plus £1,000 essential car user allowance Hours : 37 per week What you'll be doing: Are you passionate about financial inclusion? Join our team as a Financial Inclusion Specialist and help people build financial stability and confidence as they move forward in their support journey.Part of Southdown's wider mental health and Learning disability services across Sussex, you'll reassure staff and provide one to one support to clients, helping them navigate the benefits system, manage their money, and access the right support at the right time. You'll be a go-to-expert on Welfare Benefits such as PIP and Universal Credit and work with clients to explore budgeting, maximise income, and reduce financial stress. This is a varied, client-facing role where no two days are the same. You'll assess new clients, support people in crisis, run money management workshops, and work closely with other services. You'll also help improve the service by sharing ideas and client feedback. We welcome applications from candidates with previous experience such as Welfare Rights Adviser, Benefits Adviser, Money and Debt Adviser, Financial Inclusion Officer, Support Worker, Housing Officer, or Mental Health Practitioner. Or you may be looking for a new challenge and believe you have the transferable skills to support people facing financial and mental health challenges. If you're passionate about helping others build stability and confidence, we'd love to hear from you. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays Knowledge, Skills and Experience What you'll need for the role: Experience supporting people with mental health needs, including those in crisis or facing complex challenges Strong working knowledge of UK benefits and welfare entitlements Experience giving budgeting advice, completing benefit calculations, and challenging decisions Confidence managing risk and co-creating safety plans Strong communication and partnership skills A standard DBS check (paid for by Southdown) A full UK driving licence and access to a vehicle What would be nice: Familiarity with the principles of co-production and personalised care Experience facilitating financial capability workshops or training sessions Knowledge of employment and education pathways to help clients move forward Training: Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is 7th May 2026. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
We are looking for a highly organised HR Data Administrator to support the maintenance and accuracy of our HR systems. The role is primarily focused on data entry, data quality, and maintaining HR records. You will work closely with the HR Systems Officer to ensure staff data is accurate, up to date, and securely managed. Key Responsibilitiies Accurately enter, update, and maintain employee data within the HR system (Agresso). Perform regular data checks and cleansing to ensure records are accurate and free from duplicates or errors. Maintain the Position Register and organisational structure within the HR system. Support system users through the HR helpdesk and assist with system access requests. Use Excel to manage and analyse HR data, support bulk uploads, and assist with reporting. Assist with statutory reporting and internal data requests where required. Maintain confidentiality and ensure all HR data is handled in line with GDPR requirements. About You Strong data entry and administrative skills with excellent attention to detail. Good working knowledge of Microsoft Excel . Experience working with an HR system (such as Agresso) or similar database system. Ability to manage confidential information and work accurately to deadlines This is a Fixed term contract. Working Monday to Friday - 37.5 hours week Hybrid 2 days office based and 3 days working from home.
Apr 26, 2026
Full time
We are looking for a highly organised HR Data Administrator to support the maintenance and accuracy of our HR systems. The role is primarily focused on data entry, data quality, and maintaining HR records. You will work closely with the HR Systems Officer to ensure staff data is accurate, up to date, and securely managed. Key Responsibilitiies Accurately enter, update, and maintain employee data within the HR system (Agresso). Perform regular data checks and cleansing to ensure records are accurate and free from duplicates or errors. Maintain the Position Register and organisational structure within the HR system. Support system users through the HR helpdesk and assist with system access requests. Use Excel to manage and analyse HR data, support bulk uploads, and assist with reporting. Assist with statutory reporting and internal data requests where required. Maintain confidentiality and ensure all HR data is handled in line with GDPR requirements. About You Strong data entry and administrative skills with excellent attention to detail. Good working knowledge of Microsoft Excel . Experience working with an HR system (such as Agresso) or similar database system. Ability to manage confidential information and work accurately to deadlines This is a Fixed term contract. Working Monday to Friday - 37.5 hours week Hybrid 2 days office based and 3 days working from home.
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 26, 2026
Seasonal
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Key Purpose To assist the Strategic Contract Manager to manage contractual relationships and of providers through mobilisation, transition, delivery and exit of contracts To provide support and assistance to ensure that all contracts include appropriate arrangements, measures and mechanisms to enable delivery of the benefits and value of contracts throughout the contract life Ensure the Council can evidence effective delivery, efficient arrangements, wide market intelligence and active supplier assessment. Main Responsibilities To carry out a range of duties that enables the post holder to assist the Strategic Contract Manager in embedding and undertaking best contract management practices and ensuring that the Council operates national best practice in the evident delivery of the required outcomes, performances, and value over the whole life of contracts. To provide support with respect to contract management requirements in contract documentation, encompassing such as relationship management, incentive schemes, market development, mobilisation, transition, risk and issue management, change management, dispute resolution, contingency and exit planning, ensuring that opportunity is provided for continuous improvement and the on-going delivery of best value over the life of any contract. To ensure that contracts are delivered and managed in accordance with the Council's best practice for customers, users, and citizens. To effectively influence contract management practice undertaken within service delivery to achieve best practice and collage and monitor evidence of operational best practice. To support contractual negotiations, with the support of the Strategic Contract Manager, as required. To contribute to the development of contract management manuals where appropriate. To assist the Strategic Contract Manager in the proactive management of the supply market to develop opportunities, capacity and awareness for future needs including the development of supplier appraisal processes to improve Council practice and performance. To facilitate the transfer of best practice and learning with respect to contract managers, procurement managers and other contract managers and their teams. To assist in providing commercial market intelligence and advice to assist the Council and its partners in achieving VFM and continuous improvement. To manage relationships with clients and suppliers and the reputation of the Council in the arrangement s to ensure that the best of suppliers want to provide their best to the Council. To ensure compliance with all relevant standards including all financial regulations, Contracts Standing Orders, as well as European and UK procurement and other relevant legislation pertinent to contracts in the public sector, e.g.,IR35 legislation. Relevant experience requirement Experience delivering contract management and procurement advice to internal stakeholders. experience of contract monitoring & evaluation Relevant professional qualifications requirement L6 - NQF Level 6 - or equivalent level or professional qualification in a discipline related to contract management or procurement Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 26, 2026
Contractor
Key Purpose To assist the Strategic Contract Manager to manage contractual relationships and of providers through mobilisation, transition, delivery and exit of contracts To provide support and assistance to ensure that all contracts include appropriate arrangements, measures and mechanisms to enable delivery of the benefits and value of contracts throughout the contract life Ensure the Council can evidence effective delivery, efficient arrangements, wide market intelligence and active supplier assessment. Main Responsibilities To carry out a range of duties that enables the post holder to assist the Strategic Contract Manager in embedding and undertaking best contract management practices and ensuring that the Council operates national best practice in the evident delivery of the required outcomes, performances, and value over the whole life of contracts. To provide support with respect to contract management requirements in contract documentation, encompassing such as relationship management, incentive schemes, market development, mobilisation, transition, risk and issue management, change management, dispute resolution, contingency and exit planning, ensuring that opportunity is provided for continuous improvement and the on-going delivery of best value over the life of any contract. To ensure that contracts are delivered and managed in accordance with the Council's best practice for customers, users, and citizens. To effectively influence contract management practice undertaken within service delivery to achieve best practice and collage and monitor evidence of operational best practice. To support contractual negotiations, with the support of the Strategic Contract Manager, as required. To contribute to the development of contract management manuals where appropriate. To assist the Strategic Contract Manager in the proactive management of the supply market to develop opportunities, capacity and awareness for future needs including the development of supplier appraisal processes to improve Council practice and performance. To facilitate the transfer of best practice and learning with respect to contract managers, procurement managers and other contract managers and their teams. To assist in providing commercial market intelligence and advice to assist the Council and its partners in achieving VFM and continuous improvement. To manage relationships with clients and suppliers and the reputation of the Council in the arrangement s to ensure that the best of suppliers want to provide their best to the Council. To ensure compliance with all relevant standards including all financial regulations, Contracts Standing Orders, as well as European and UK procurement and other relevant legislation pertinent to contracts in the public sector, e.g.,IR35 legislation. Relevant experience requirement Experience delivering contract management and procurement advice to internal stakeholders. experience of contract monitoring & evaluation Relevant professional qualifications requirement L6 - NQF Level 6 - or equivalent level or professional qualification in a discipline related to contract management or procurement Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Key Purpose of Post To support all areas of work within the remit of the Strategic Contract Manager by providing support to the delivery of all the strategic contract management services provided across the Council which will include, but is not limited to, the preparation of data, information and reports. Acting as a point of contact for communications across the wider Procurement Service and Council. Main Responsibilities Effective and efficient administration of contract management activities. Liaising with all stakeholders to ensure communication and governance processes, payment, performance and benefit realisation monitoring, and the initiation of remedial/improvement activity are executed properly, enabling reporting that the corporate contracts are on track to deliver the commissioned/procured goods and services To add value through procurement and deliver contract compliance in all contracting activity. The purpose is to improve cost effective supply arrangements, whilst maintaining customer service levels and compliance to Public Contracts Regulations and the Council's Financial and Contract Standing Orders and Procurement Strategy. To support the provision, and grow the current use of fit for purpose electronic tendering systems including e-catalogues and e-auctions, and information to support high quality procurement, supplier management and category management. To participate in 'future thinking' and the development of e-systems and e-processes that will drive forward increased efficiency and greater value for money from the Council's procurement activities. Support contract managers across the Council in all aspects of day to day contract management ensuring the set up and maintenance of the administrative arrangements for effective and efficient contract management are complied with, including stakeholder communication, governance, performance monitoring arrangements, payments and file/records management Conduct contractual monitoring, identifying and initiating remedies for data quality issues to support the provision of assurance of service delivery in line with strategy and contract and report on compliance and delivery performance Ensure all council policies and procedures and contract mechanisms are properly applied by the Strategic Contract Management Team, delivery units and delivery partnersDevelop effective relationships with the delivery units and delivery partners. Maintain accurate and up to date logs of issues, risks, change controls, actions and meeting minutes, ensure that actions are followed up in a timely fashion To contribute to the development of contract management manuals where appropriate. Ensure payments are accurate and reflect agreed performance/payment mechanisms Work collaboratively with colleagues across the Procurement Service to ensure a consistent commercial approach is taken, interdependencies are managed effectively, and a rich understanding of performance is developed. Undertake research into best practice contract management and the outcomes achieved by others to support benchmarking and apply lessons learned to improve the Council's contracting arrangements Ensure that the needs of customers and outcomes for service users drive contract management activity, and that customer feedback is sought and used as part of the contract management processes. Assist contract managers to intervene, analyse, manage and resolve business conflicts with delivery units and partners. Assist procurement professionals, where appropriate, with procurement projects supporting the development tender of documentation and evaluation procedures and other associated processes. To ensure compliance with all relevant standards including all financial regulations, Contracts Standing Orders, as well as European and UK procurement and other relevant legislation pertinent to contracts in the public sector, e.g.,IR35 legislation. Relevant professional qualifications requirement CIPS Level 4 Diploma Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 26, 2026
Contractor
Key Purpose of Post To support all areas of work within the remit of the Strategic Contract Manager by providing support to the delivery of all the strategic contract management services provided across the Council which will include, but is not limited to, the preparation of data, information and reports. Acting as a point of contact for communications across the wider Procurement Service and Council. Main Responsibilities Effective and efficient administration of contract management activities. Liaising with all stakeholders to ensure communication and governance processes, payment, performance and benefit realisation monitoring, and the initiation of remedial/improvement activity are executed properly, enabling reporting that the corporate contracts are on track to deliver the commissioned/procured goods and services To add value through procurement and deliver contract compliance in all contracting activity. The purpose is to improve cost effective supply arrangements, whilst maintaining customer service levels and compliance to Public Contracts Regulations and the Council's Financial and Contract Standing Orders and Procurement Strategy. To support the provision, and grow the current use of fit for purpose electronic tendering systems including e-catalogues and e-auctions, and information to support high quality procurement, supplier management and category management. To participate in 'future thinking' and the development of e-systems and e-processes that will drive forward increased efficiency and greater value for money from the Council's procurement activities. Support contract managers across the Council in all aspects of day to day contract management ensuring the set up and maintenance of the administrative arrangements for effective and efficient contract management are complied with, including stakeholder communication, governance, performance monitoring arrangements, payments and file/records management Conduct contractual monitoring, identifying and initiating remedies for data quality issues to support the provision of assurance of service delivery in line with strategy and contract and report on compliance and delivery performance Ensure all council policies and procedures and contract mechanisms are properly applied by the Strategic Contract Management Team, delivery units and delivery partnersDevelop effective relationships with the delivery units and delivery partners. Maintain accurate and up to date logs of issues, risks, change controls, actions and meeting minutes, ensure that actions are followed up in a timely fashion To contribute to the development of contract management manuals where appropriate. Ensure payments are accurate and reflect agreed performance/payment mechanisms Work collaboratively with colleagues across the Procurement Service to ensure a consistent commercial approach is taken, interdependencies are managed effectively, and a rich understanding of performance is developed. Undertake research into best practice contract management and the outcomes achieved by others to support benchmarking and apply lessons learned to improve the Council's contracting arrangements Ensure that the needs of customers and outcomes for service users drive contract management activity, and that customer feedback is sought and used as part of the contract management processes. Assist contract managers to intervene, analyse, manage and resolve business conflicts with delivery units and partners. Assist procurement professionals, where appropriate, with procurement projects supporting the development tender of documentation and evaluation procedures and other associated processes. To ensure compliance with all relevant standards including all financial regulations, Contracts Standing Orders, as well as European and UK procurement and other relevant legislation pertinent to contracts in the public sector, e.g.,IR35 legislation. Relevant professional qualifications requirement CIPS Level 4 Diploma Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Overview Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that help people live healthier, happier lives. We are looking for a performance-focused, people-centred Head of Services to lead our Smokefree Hampshire Service to service outcomes and quality of delivery for residents attempting to quit. Your Impact You will be responsible for ensuring Thrive Tribe's Smokefree Hampshire programme delivers measurable health outcomes for local communities. By leading high-performing teams, strengthening commissioner relationships, and driving operational excellence, you will play a critical part in improving population health and securing the long-term success of our regional services. Scope You will lead a team of experienced middle leaders who are responsible for service delivery, marketing and promotion, quality, triage, acute services, and supply chains. Smokefree Hampshire is a part of 3 public health contracts across the region which employs a wider multidisciplinary workforce delivering services in communities across Hampshire. The contracts include services to help residents to stop smoking, lose weight and get active, covering a population of over 1.5 million people and a budget of over £4 million. Role description As a senior operational leader, you will be accountable for Smokefree Hampshire's performance, ensuring services deliver strong outcomes, meet contractual KPIs, and provide an outstanding experience for both service users and staff. You will play a key role in strengthening relationships with commissioners and partners, driving service innovation, and creating the conditions for sustainable contract growth and retention. Like all roles at Thrive Tribe, you can expect your work to be varied, fast-paced, and rewarding. While roles evolve as we grow, the core responsibilities for this position include: Leading Smokefree Hampshire to maintain the ethos and success of Thrive Tribe, building strong relationships with teams, commissioners, stakeholders, and partners in line with our values. Creating a high-performing and positive employee experience for your teams, ensuring Thrive Tribe remains a supportive, engaging, and developmental place to work. Providing strategic leadership across the contract to ensure delivery of contractual KPIs while driving quality, innovation, and continuous improvement. Developing the capability of your leadership team to deliver outstanding operational leadership and building a strong succession pipeline to support future growth. Implementing Thrive Tribe's full portfolio of digital, remote, and face-to-face services to ensure programmes remain responsive to client and community needs. Delivering service financial performance, including P&L accountability and effective budget management across services. Supporting the mobilisation of new contracts within your region to ensure services launch successfully and at pace. Working with Business Development colleagues to shape service design, pricing, and the development of competitive national and regional tenders. Collaborating with other Service Leads to ensure a consistent, joined-up approach across regions and service areas. Representing Thrive Tribe at Public Health strategic groups and wider health system forums across the region. Reporting Structure Associate Director of Operations (Hampshire & IoW) Direct reports 6 FTE Departmental Leaders. Requirements We are looking for someone with experience leading the delivery of public or private sector services, managing teams, and overseeing budgets. Building strong, lasting relationships with commissioners and stakeholders is also key to success in this role. We are seeking a natural leader who can develop people and drive performance. Thrive Tribe is a values-led organisation, and our core values guide how we work, support each other, and deliver services for our communities. As a senior leader at Thrive Tribe, you will role model our values and ensure they are embedded in how your teams deliver services and work together: Be The Change: we always try to walk the walk, because taking responsibility for our own wellbeing impacts upon our ability to inspire and influence others. Be Big-Hearted: being generous doesn't just mean contributing our time to improve lives, it's about giving honest feedback and taking the time to say thank you. Be Successful: we love hitting targets and appreciate that we wouldn't be here if we didn't keep our eyes on our KPI's. We want to generate growth, for us and our clients too! Be Happy: recognising the power of a smile, we promote a fun, supportive working environment and relish the opportunity to engage in meaningful work. Be Effective: we encourage out of the box thinking and remain open at all times to new and improved ways of doing things. At Thrive Tribe, we hire as much for attitude and potential as for formal experience. If you feel you are the right fit, we would love to hear from you. Thrive Tribe is an equal opportunity employer committed to creating an inclusive, fair, and respectful workplace. We welcome applications from people of all backgrounds and experiences. Contract & Benefits This is a full-time role, on a permanent contract. Part time applications will be considered dependent on personal circumstances. Salary: circa £52,500 per annum Perks: Every person makes Thrive Tribe the incredible place it is to work and play, together we are unstoppable! Our talented people work hard but we ensure lots of fun is thrown in too! We offer: Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!). Flexible working - we're serious about life/work balance Tailored health and wellbeing support such as access to life coaching Rewards portal offering discounts on shops, restaurants, and days out Enhanced parental leave 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays and half an extra day at Christmas!) And last but not least, a day on us to live by our values! Closing Date: The closing date for applications is Wednesday 29th of April 2026 at 17.00pm. Please submit your application as soon as possible as we reserve the right to close applications when we have received enough suitable applicants. To apply: attach your CV and a covering letter (no more than two A4 pages, outlining why you are right for the position) to TeamTailor (the platform you are using). Applicants will be contacted to outline the next stages of the process. Location: our current services in this region are based in Hampshire. We operate a flexible, hybrid working policy. Working from home when not in face to face appointments is encouraged (though you would also be welcome to use one of our offices). There will be times when travel across your region (or to other regions) will be expected (car owner would be helpful). There will be periodic requirements to attend our Thrive Tribe HQ in Stratford, London. We warmly welcome informal conversations about the role before application; please contact our Chief Operating Officer at Thrive Tribe, Andy Emerson on to discuss the role. Please note, the successful applicant will be required to have the right to work in the UK. We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.
Apr 26, 2026
Full time
Overview Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that help people live healthier, happier lives. We are looking for a performance-focused, people-centred Head of Services to lead our Smokefree Hampshire Service to service outcomes and quality of delivery for residents attempting to quit. Your Impact You will be responsible for ensuring Thrive Tribe's Smokefree Hampshire programme delivers measurable health outcomes for local communities. By leading high-performing teams, strengthening commissioner relationships, and driving operational excellence, you will play a critical part in improving population health and securing the long-term success of our regional services. Scope You will lead a team of experienced middle leaders who are responsible for service delivery, marketing and promotion, quality, triage, acute services, and supply chains. Smokefree Hampshire is a part of 3 public health contracts across the region which employs a wider multidisciplinary workforce delivering services in communities across Hampshire. The contracts include services to help residents to stop smoking, lose weight and get active, covering a population of over 1.5 million people and a budget of over £4 million. Role description As a senior operational leader, you will be accountable for Smokefree Hampshire's performance, ensuring services deliver strong outcomes, meet contractual KPIs, and provide an outstanding experience for both service users and staff. You will play a key role in strengthening relationships with commissioners and partners, driving service innovation, and creating the conditions for sustainable contract growth and retention. Like all roles at Thrive Tribe, you can expect your work to be varied, fast-paced, and rewarding. While roles evolve as we grow, the core responsibilities for this position include: Leading Smokefree Hampshire to maintain the ethos and success of Thrive Tribe, building strong relationships with teams, commissioners, stakeholders, and partners in line with our values. Creating a high-performing and positive employee experience for your teams, ensuring Thrive Tribe remains a supportive, engaging, and developmental place to work. Providing strategic leadership across the contract to ensure delivery of contractual KPIs while driving quality, innovation, and continuous improvement. Developing the capability of your leadership team to deliver outstanding operational leadership and building a strong succession pipeline to support future growth. Implementing Thrive Tribe's full portfolio of digital, remote, and face-to-face services to ensure programmes remain responsive to client and community needs. Delivering service financial performance, including P&L accountability and effective budget management across services. Supporting the mobilisation of new contracts within your region to ensure services launch successfully and at pace. Working with Business Development colleagues to shape service design, pricing, and the development of competitive national and regional tenders. Collaborating with other Service Leads to ensure a consistent, joined-up approach across regions and service areas. Representing Thrive Tribe at Public Health strategic groups and wider health system forums across the region. Reporting Structure Associate Director of Operations (Hampshire & IoW) Direct reports 6 FTE Departmental Leaders. Requirements We are looking for someone with experience leading the delivery of public or private sector services, managing teams, and overseeing budgets. Building strong, lasting relationships with commissioners and stakeholders is also key to success in this role. We are seeking a natural leader who can develop people and drive performance. Thrive Tribe is a values-led organisation, and our core values guide how we work, support each other, and deliver services for our communities. As a senior leader at Thrive Tribe, you will role model our values and ensure they are embedded in how your teams deliver services and work together: Be The Change: we always try to walk the walk, because taking responsibility for our own wellbeing impacts upon our ability to inspire and influence others. Be Big-Hearted: being generous doesn't just mean contributing our time to improve lives, it's about giving honest feedback and taking the time to say thank you. Be Successful: we love hitting targets and appreciate that we wouldn't be here if we didn't keep our eyes on our KPI's. We want to generate growth, for us and our clients too! Be Happy: recognising the power of a smile, we promote a fun, supportive working environment and relish the opportunity to engage in meaningful work. Be Effective: we encourage out of the box thinking and remain open at all times to new and improved ways of doing things. At Thrive Tribe, we hire as much for attitude and potential as for formal experience. If you feel you are the right fit, we would love to hear from you. Thrive Tribe is an equal opportunity employer committed to creating an inclusive, fair, and respectful workplace. We welcome applications from people of all backgrounds and experiences. Contract & Benefits This is a full-time role, on a permanent contract. Part time applications will be considered dependent on personal circumstances. Salary: circa £52,500 per annum Perks: Every person makes Thrive Tribe the incredible place it is to work and play, together we are unstoppable! Our talented people work hard but we ensure lots of fun is thrown in too! We offer: Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!). Flexible working - we're serious about life/work balance Tailored health and wellbeing support such as access to life coaching Rewards portal offering discounts on shops, restaurants, and days out Enhanced parental leave 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays and half an extra day at Christmas!) And last but not least, a day on us to live by our values! Closing Date: The closing date for applications is Wednesday 29th of April 2026 at 17.00pm. Please submit your application as soon as possible as we reserve the right to close applications when we have received enough suitable applicants. To apply: attach your CV and a covering letter (no more than two A4 pages, outlining why you are right for the position) to TeamTailor (the platform you are using). Applicants will be contacted to outline the next stages of the process. Location: our current services in this region are based in Hampshire. We operate a flexible, hybrid working policy. Working from home when not in face to face appointments is encouraged (though you would also be welcome to use one of our offices). There will be times when travel across your region (or to other regions) will be expected (car owner would be helpful). There will be periodic requirements to attend our Thrive Tribe HQ in Stratford, London. We warmly welcome informal conversations about the role before application; please contact our Chief Operating Officer at Thrive Tribe, Andy Emerson on to discuss the role. Please note, the successful applicant will be required to have the right to work in the UK. We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Financial Assessment Officer Salary Range: £30,510 - £45,564 per annum 6 Months - Secondment Richmond and Wandsworth Council An opportunity has arisen for a Financial Assessment Officer to join the Financial Assessment Team within the Adult Social Care and Public Health Department. Residents of Richmond & Wandsworth Borough Councils who are in receipt of Adult Social Care services are financially assessed to determine if they are liable to pay a financial contribution towards the cost of their care. The role of Financial Assessment Officer is to assist service users (or their personal representatives) by completing the financial assessment forms in accordance with council policies and the Care Act 2014 legislation, ensuring they understand the process. This role is 36 hours per week. Please note that there is an expectation to attend the office 2 days per week. About the role You will be responsible for the prompt and accurate calculation of client contributions for Council residents in receipt of adult social care services, ensuring financial regulations and statutory obligations are met. In addition to the calculation of contributions, you will be required to respond to general enquiries from service users and representatives about financial assessments, outstanding invoices and the charging policy by phone, letter and face to face meetings, ensuring that the Councils communication standards are adhered to. You will undertake financial assessments to determine if and how much a person needs to contribute towards the cost of their care and support. You will also administer applications for secured social care loans, known as deferred payment arrangements. You will demonstrate the ability to work independently, process financial information and support vulnerable adults with their care and support needs, throughout the Financial Assessment process. Essential Qualifications, Skills and Experience You will: have excellent customer service skills be a good communicator possess good numerical skills with attention to detail be able to work as part of a busy team but also independently It is important that you can manage your own caseload of work and be able to work to targets and deadlines. It is desirable that the successful candidate has Adult Social Care Financial Assessment experience and knowledge of the Care Act 2014, thou this is not essential.We would also welcome applications from candidates who have financial assessment experience in similar fields such as Housing Benefits. Indicative Recruitment Timeline Closing Date: 10th May 2026 Shortlisting Date: W/C 11th May 2026 Interview Date: (TBC) We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Apr 25, 2026
Full time
Financial Assessment Officer Salary Range: £30,510 - £45,564 per annum 6 Months - Secondment Richmond and Wandsworth Council An opportunity has arisen for a Financial Assessment Officer to join the Financial Assessment Team within the Adult Social Care and Public Health Department. Residents of Richmond & Wandsworth Borough Councils who are in receipt of Adult Social Care services are financially assessed to determine if they are liable to pay a financial contribution towards the cost of their care. The role of Financial Assessment Officer is to assist service users (or their personal representatives) by completing the financial assessment forms in accordance with council policies and the Care Act 2014 legislation, ensuring they understand the process. This role is 36 hours per week. Please note that there is an expectation to attend the office 2 days per week. About the role You will be responsible for the prompt and accurate calculation of client contributions for Council residents in receipt of adult social care services, ensuring financial regulations and statutory obligations are met. In addition to the calculation of contributions, you will be required to respond to general enquiries from service users and representatives about financial assessments, outstanding invoices and the charging policy by phone, letter and face to face meetings, ensuring that the Councils communication standards are adhered to. You will undertake financial assessments to determine if and how much a person needs to contribute towards the cost of their care and support. You will also administer applications for secured social care loans, known as deferred payment arrangements. You will demonstrate the ability to work independently, process financial information and support vulnerable adults with their care and support needs, throughout the Financial Assessment process. Essential Qualifications, Skills and Experience You will: have excellent customer service skills be a good communicator possess good numerical skills with attention to detail be able to work as part of a busy team but also independently It is important that you can manage your own caseload of work and be able to work to targets and deadlines. It is desirable that the successful candidate has Adult Social Care Financial Assessment experience and knowledge of the Care Act 2014, thou this is not essential.We would also welcome applications from candidates who have financial assessment experience in similar fields such as Housing Benefits. Indicative Recruitment Timeline Closing Date: 10th May 2026 Shortlisting Date: W/C 11th May 2026 Interview Date: (TBC) We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
An Institute in London are seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management & Data Integrity: Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes Working with external technical suppliers to manage technical tickets, deadlines and any issues Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes Manage permissions Training of new starters and existing staff, undertaking 1-2-1 training and group sessions Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics. To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs Being the first point of contact for staff and external suppliers Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities. Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency. Development of CRM policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals. Experience Required Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology. Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.) SQL expertise Understanding of GDPR compliance and data governance Experience of working with Dynamics 365 CRM and having an understanding of the back-end design Strong analytical and problem-solving skills for driving impactful solutions Having the ability to foresee system improvements that will benefit ways of working Management of a ticketing system Delivery of CRM training to staff and development of training guides
Apr 25, 2026
Contractor
An Institute in London are seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management & Data Integrity: Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes Working with external technical suppliers to manage technical tickets, deadlines and any issues Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes Manage permissions Training of new starters and existing staff, undertaking 1-2-1 training and group sessions Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics. To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs Being the first point of contact for staff and external suppliers Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities. Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency. Development of CRM policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals. Experience Required Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology. Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.) SQL expertise Understanding of GDPR compliance and data governance Experience of working with Dynamics 365 CRM and having an understanding of the back-end design Strong analytical and problem-solving skills for driving impactful solutions Having the ability to foresee system improvements that will benefit ways of working Management of a ticketing system Delivery of CRM training to staff and development of training guides
We are urgently looking for an Business Support Officer to work in our clients Legal department. 1. To support the Legal Services manager in the delivery of Legal Services through a wide range of administrative tasks including day to day maintenance of systems and processes. 2. To work to maintain standards and processes to best practice, keeping system up to date including the Legal Case Management system (templates, precedents, address book, reports), the Electronic Library (users), the Legal Intranet page (content), share point area (documents/information) and other online accounts. Maintain forms, documents and information to support the operational development and maintenance of systems and practices. 3. Contribute to the recruitment process, induction and training of new staff and keep systems updated for starter and leavers 4. Collating information and processing finance forms and systems to support efficient transactional management. 5. Manage the Legal Inbox and instructions process, including allocation of work across the service 6. Maintain departmental documents and spreadsheets, monitoring external legal spend 7. Process and record the team's holidays and process HR forms and support requests as required by the Legal Services Manager. 8. Support and process signing and sealing requests to ensure delivery within specified timeframes. 9. Schedule rooms, meetings, agenda's and prepare minutes where required. 10. Ensuring discretion and confidentiality where appropriate, excellent engagement with directorate and colleagues across the authority. This list is not exhaustive; you may be required to carry out other duties as directed by your line manager that are commensurate with the level of your post. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2026
Seasonal
We are urgently looking for an Business Support Officer to work in our clients Legal department. 1. To support the Legal Services manager in the delivery of Legal Services through a wide range of administrative tasks including day to day maintenance of systems and processes. 2. To work to maintain standards and processes to best practice, keeping system up to date including the Legal Case Management system (templates, precedents, address book, reports), the Electronic Library (users), the Legal Intranet page (content), share point area (documents/information) and other online accounts. Maintain forms, documents and information to support the operational development and maintenance of systems and practices. 3. Contribute to the recruitment process, induction and training of new staff and keep systems updated for starter and leavers 4. Collating information and processing finance forms and systems to support efficient transactional management. 5. Manage the Legal Inbox and instructions process, including allocation of work across the service 6. Maintain departmental documents and spreadsheets, monitoring external legal spend 7. Process and record the team's holidays and process HR forms and support requests as required by the Legal Services Manager. 8. Support and process signing and sealing requests to ensure delivery within specified timeframes. 9. Schedule rooms, meetings, agenda's and prepare minutes where required. 10. Ensuring discretion and confidentiality where appropriate, excellent engagement with directorate and colleagues across the authority. This list is not exhaustive; you may be required to carry out other duties as directed by your line manager that are commensurate with the level of your post. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 25, 2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Create bold work. Reach new audiences. Shape the story. At Nottingham Playhouse, we make theatre that's thrilling, ambitious and rooted in our city. Following our recognition as Theatre of the Year 2025, we're looking for a Senior Marketing Officer to help drive the next chapter of our story-connecting more people with extraordinary work on stage and in the community. This is a brilliant opportunity for a creative and strategic marketer to take ownership of campaigns, lead digital innovation, and play a central role in how we present ourselves to the world. About the Role As Senior Marketing Officer, you'll sit at the heart of our Marketing & Communications team-shaping campaigns, growing audiences, and ensuring every touchpoint reflects our bold, inclusive brand. You will: Lead marketing campaigns for a wide range of productions and projects Take ownership of our digital presence, including website and email marketing Use data and insight to drive audience growth and income Collaborate across teams to deliver impactful, audience-focused campaigns Line manage and support the development of a Marketing Apprentice From major productions to participation programmes, your work will ensure our stories reach the widest and most diverse audiences possible. What You'll Be Doing Campaigns & Audience Growth Plan, deliver and evaluate integrated marketing campaigns Lead campaigns for visiting productions, participation programmes and artist development Act as lead for website performance and user journey Deliver targeted email campaigns and automation Shape and grow our digital platforms and social presence Creative & Brand Ensure all marketing reflects our identity and values Oversee print production, show programmes and campaign assets Work with creatives, agencies and internal teams to bring campaigns to life Work closely with colleagues across programming, fundraising and operations Support organisational priorities including audience development and income growth Manage and mentor a Marketing Apprentice About You You'll be a confident, creative marketer who thrives in a fast-paced, collaborative environment. You'll bring: Experience in arts or cultural marketing (or a similar audience-focused sector) A flair for writing engaging copy and storytelling Excellent organisational skills and the ability to manage multiple projects A passion for theatre and a commitment to making it accessible to all You don't need to tick every box-we're looking for potential, curiosity and ambition as much as experience. Why Join Us? At Nottingham Playhouse, you'll be part of a team that believes theatre can change lives. We're proud to be a place where creativity, inclusion and collaboration come together. We offer: Salary up to £30,000 (depending on experience) 33 days holiday (plus bank holidays), increasing with service Flexible working opportunities Free and discounted tickets Professional development and training A supportive, inclusive and creative working environment Our Commitment to Inclusion We want our workforce to reflect the communities we serve. We actively encourage applications from people from the Global Ethnic Majority, Disabled people, and those currently underrepresented in the cultural sector. Additional Information Hours: 37.5 hours per week Complimentary programme for Nottingham Playhouse produced shows, Cycle to Work scheme, Discounted parking at Mount Street and St James NCP, Discounted travel on Nottingham City Transport Buses, Discounts on our bars offer, Free and/or discounted tickets for performances, including Press Nights, Free Playhouse Pass membership, Holiday increases with length of service, Opportunities for Flexible Working, Paid day off for your birthday, Relaxed working environment with informal dress code, Staff pension, Staff social events, Training and professional development opportunities. Closing date: 10-05-2026
Apr 25, 2026
Full time
Create bold work. Reach new audiences. Shape the story. At Nottingham Playhouse, we make theatre that's thrilling, ambitious and rooted in our city. Following our recognition as Theatre of the Year 2025, we're looking for a Senior Marketing Officer to help drive the next chapter of our story-connecting more people with extraordinary work on stage and in the community. This is a brilliant opportunity for a creative and strategic marketer to take ownership of campaigns, lead digital innovation, and play a central role in how we present ourselves to the world. About the Role As Senior Marketing Officer, you'll sit at the heart of our Marketing & Communications team-shaping campaigns, growing audiences, and ensuring every touchpoint reflects our bold, inclusive brand. You will: Lead marketing campaigns for a wide range of productions and projects Take ownership of our digital presence, including website and email marketing Use data and insight to drive audience growth and income Collaborate across teams to deliver impactful, audience-focused campaigns Line manage and support the development of a Marketing Apprentice From major productions to participation programmes, your work will ensure our stories reach the widest and most diverse audiences possible. What You'll Be Doing Campaigns & Audience Growth Plan, deliver and evaluate integrated marketing campaigns Lead campaigns for visiting productions, participation programmes and artist development Act as lead for website performance and user journey Deliver targeted email campaigns and automation Shape and grow our digital platforms and social presence Creative & Brand Ensure all marketing reflects our identity and values Oversee print production, show programmes and campaign assets Work with creatives, agencies and internal teams to bring campaigns to life Work closely with colleagues across programming, fundraising and operations Support organisational priorities including audience development and income growth Manage and mentor a Marketing Apprentice About You You'll be a confident, creative marketer who thrives in a fast-paced, collaborative environment. You'll bring: Experience in arts or cultural marketing (or a similar audience-focused sector) A flair for writing engaging copy and storytelling Excellent organisational skills and the ability to manage multiple projects A passion for theatre and a commitment to making it accessible to all You don't need to tick every box-we're looking for potential, curiosity and ambition as much as experience. Why Join Us? At Nottingham Playhouse, you'll be part of a team that believes theatre can change lives. We're proud to be a place where creativity, inclusion and collaboration come together. We offer: Salary up to £30,000 (depending on experience) 33 days holiday (plus bank holidays), increasing with service Flexible working opportunities Free and discounted tickets Professional development and training A supportive, inclusive and creative working environment Our Commitment to Inclusion We want our workforce to reflect the communities we serve. We actively encourage applications from people from the Global Ethnic Majority, Disabled people, and those currently underrepresented in the cultural sector. Additional Information Hours: 37.5 hours per week Complimentary programme for Nottingham Playhouse produced shows, Cycle to Work scheme, Discounted parking at Mount Street and St James NCP, Discounted travel on Nottingham City Transport Buses, Discounts on our bars offer, Free and/or discounted tickets for performances, including Press Nights, Free Playhouse Pass membership, Holiday increases with length of service, Opportunities for Flexible Working, Paid day off for your birthday, Relaxed working environment with informal dress code, Staff pension, Staff social events, Training and professional development opportunities. Closing date: 10-05-2026
A financial company based in the East Midlands is looking for someone keen to star their career in Cyber and work alongside experienced professionals. You will learn on the job and support our customers on a day-to-day basis. KEY DUTIES Monitor security systems and logs to identify, triage, and escalate potential cyber security incidents. Support vulnerability scanning, threat monitoring, and remediation activities across systems and applications. Assist with access control processes, including user access requests, reviews, and privileged account monitoring. Support compliance with financial and regulatory security requirements by maintaining documentation and audit evidence. Help protect sensitive financial and customer data through basic security controls and endpoint monitoring. Contribute to security awareness activities, including phishing simulations and staff guidance on secure practices. Maintain security documentation, support incident reviews, and build cyber security skills through ongoing learning. CANDIDATE REQUIREMENTS Interest in cyber security, data protection, or technology Basic understanding of computers and digital systems Strong attention to detail and problem-solving skills Professional attitude and willingness to learn
Apr 25, 2026
Full time
A financial company based in the East Midlands is looking for someone keen to star their career in Cyber and work alongside experienced professionals. You will learn on the job and support our customers on a day-to-day basis. KEY DUTIES Monitor security systems and logs to identify, triage, and escalate potential cyber security incidents. Support vulnerability scanning, threat monitoring, and remediation activities across systems and applications. Assist with access control processes, including user access requests, reviews, and privileged account monitoring. Support compliance with financial and regulatory security requirements by maintaining documentation and audit evidence. Help protect sensitive financial and customer data through basic security controls and endpoint monitoring. Contribute to security awareness activities, including phishing simulations and staff guidance on secure practices. Maintain security documentation, support incident reviews, and build cyber security skills through ongoing learning. CANDIDATE REQUIREMENTS Interest in cyber security, data protection, or technology Basic understanding of computers and digital systems Strong attention to detail and problem-solving skills Professional attitude and willingness to learn
Peterborough, United Kingdom Posted on 17/04/2026 Job Description Peterborough (Office-based) Full-time, temporary (sickness cover) 20 April 2026 - 15 May 2026 We are currently recruiting for a Wellbeing Officer to support a public sector organization in Peterborough. This is a full-time, office-based role covering short-term sickness. Working hours Monday to Friday, 9:00am - 5:30pm (37 hours per week) About the role You will play a key role in supporting the wellbeing of staff and service users, ensuring appropriate support is in place and promoting a positive, safe working environment. Key responsibilities Providing wellbeing support and guidance to staff and/or service users Identifying individuals who may require additional support Signposting to appropriate internal and external services Supporting wellbeing initiatives and engagement activities Maintaining accurate records and ensuring confidentiality Requirements Previous experience in a wellbeing, support or similar role Strong communication and interpersonal skills Ability to handle sensitive situations with professionalism Organised with good attention to detail Able to work on-site, 5 days per week This is a short-term opportunity with a competitive daily rate, ideal for someone available immediately.
Apr 25, 2026
Full time
Peterborough, United Kingdom Posted on 17/04/2026 Job Description Peterborough (Office-based) Full-time, temporary (sickness cover) 20 April 2026 - 15 May 2026 We are currently recruiting for a Wellbeing Officer to support a public sector organization in Peterborough. This is a full-time, office-based role covering short-term sickness. Working hours Monday to Friday, 9:00am - 5:30pm (37 hours per week) About the role You will play a key role in supporting the wellbeing of staff and service users, ensuring appropriate support is in place and promoting a positive, safe working environment. Key responsibilities Providing wellbeing support and guidance to staff and/or service users Identifying individuals who may require additional support Signposting to appropriate internal and external services Supporting wellbeing initiatives and engagement activities Maintaining accurate records and ensuring confidentiality Requirements Previous experience in a wellbeing, support or similar role Strong communication and interpersonal skills Ability to handle sensitive situations with professionalism Organised with good attention to detail Able to work on-site, 5 days per week This is a short-term opportunity with a competitive daily rate, ideal for someone available immediately.
Contact Centre Senior Manager Salary: £53,451 - £57,186 Contract: Permanent, full time Location: West Yorkshire Police Looking for a leadership role where you can make a real impact in a high performing, fast paced operational environment? This is a key position within West Yorkshire Police s Contact Directorate, providing strategic leadership across a complex operational portfolio serving the public, officers, staff and partner agencies. You will lead and motivate teams to deliver a high quality, timely and professional service while ensuring the smooth delivery of emergency and non emergency communications. As a senior manager, you will play a critical role in shaping service performance, supporting staff wellbeing, driving continuous improvement and ensuring compliance across multiple operational functions. You will also act as a vital liaison point co ordinating communication and service delivery between internal departments, the public and external agencies. This is an excellent opportunity for an experienced leader with strong operational insight, excellent people skills and a passion for delivering public focused service excellence in a demanding and rewarding environment. Role and Responsibilities As a Senior Manager, you will hold a pivotal responsibility in ensuring the effective leadership, strategic direction and operational performance of the Contact Directorate. Key Duties: • Lead by example, upholding the Police Code of Ethics and ensuring staff consistently reflect Force values • Manage staff performance, attendance and wellbeing in line with policies and procedures. • Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment • Drive continuous improvement through operational planning, efficient resource coordination and preventative policing approaches • Ensure compliance with HMICFRS, national standards and Force strategies through effective partnership working • Monitor and evaluate performance to improve service delivery, user satisfaction and service recovery • Provide clear, ethical operational advice to internal and external stakeholders. • Support budget management, including funding negotiations, contract oversight and efficient resource use • Develop staff capability through targeted support, skills development and behavioural guidance • Oversee the maintenance and continuity of technological systems, ensuring effective procedures and resource allocation Expectations To succeed in this role, you will be expected to: • Communicate effectively with staff, partner agencies and senior stakeholders • Demonstrate strong leadership, analytical and decision making skills • Apply operational knowledge to support service delivery improvements • Work confidently with policies, risk management processes and operational planning • Manage high pressure workloads and make timely, informed decisions • Maintain a flexible and adaptive approach within a demanding environment • Operate collaboratively across districts and specialist departments Essential Criteria • Proven senior managerial experience in a large commercial or public sector call centre environment • Strong written, verbal and interpersonal communication skills • Strong analytical, leadership and innovation capabilities • Experience of change management • Knowledge of financial and budgetary principles • Experience working within a Contact Centre environment • Ability to share managerial responsibility for approximately 650 staff • Ability to analyse information and produce detailed reports • Knowledge of GDPR, the Computer Misuse Act, MOPI and Force policies • Basic understanding of budgeting, financial systems and contract management • IOSH Managing Safely (or equivalent) • Willingness and ability to travel across West Yorkshire and attend local, regional and national meetings Benefits West Yorkshire Police staff can access a wide range of benefits designed to support work life balance, wellbeing, development and financial security. These include: • Generous annual leave allowance - 27 days annual leave, rising to 32 days after five years of service plus bank holidays (bank holidays to be worked on a rota basis, incurring additional compensation) • Office based SLT across the force as required • Membership of the West Yorkshire Pension Fund, a secure Defined Benefit CARE (Career Average Revalued Earnings) pension scheme • Access to savings, discounts and cashback rewards through staff schemes, including eligibility to purchase a Blue Light Card and membership to the Company Shop (membership fees to be paid by employee) • Access to Employee Assistance Service accessible 24/7, providing counselling and financial advice for you and your immediate relatives • Membership options for the Police Treatment Centre and The Police Children s Charity (eligibility-dependent) • Opportunities for career development and training • Supportive HR policies, including maternity, paternity and other family-friendly provisions • A meaningful career with a clear sense of purpose supporting policing services that protect communities • Option to sign up to our Cycle to work scheme (eligibility-dependent) This post will close at 23:55 hours on 9th May 2026 How to Apply Join us in leading a vital operational function that supports communities across West Yorkshire The vacancy will close on 09/05/2026 at 23:55 hours. The successful candidate will be subject to personal and financial vetting checks prior to appointment.
Apr 24, 2026
Full time
Contact Centre Senior Manager Salary: £53,451 - £57,186 Contract: Permanent, full time Location: West Yorkshire Police Looking for a leadership role where you can make a real impact in a high performing, fast paced operational environment? This is a key position within West Yorkshire Police s Contact Directorate, providing strategic leadership across a complex operational portfolio serving the public, officers, staff and partner agencies. You will lead and motivate teams to deliver a high quality, timely and professional service while ensuring the smooth delivery of emergency and non emergency communications. As a senior manager, you will play a critical role in shaping service performance, supporting staff wellbeing, driving continuous improvement and ensuring compliance across multiple operational functions. You will also act as a vital liaison point co ordinating communication and service delivery between internal departments, the public and external agencies. This is an excellent opportunity for an experienced leader with strong operational insight, excellent people skills and a passion for delivering public focused service excellence in a demanding and rewarding environment. Role and Responsibilities As a Senior Manager, you will hold a pivotal responsibility in ensuring the effective leadership, strategic direction and operational performance of the Contact Directorate. Key Duties: • Lead by example, upholding the Police Code of Ethics and ensuring staff consistently reflect Force values • Manage staff performance, attendance and wellbeing in line with policies and procedures. • Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment • Drive continuous improvement through operational planning, efficient resource coordination and preventative policing approaches • Ensure compliance with HMICFRS, national standards and Force strategies through effective partnership working • Monitor and evaluate performance to improve service delivery, user satisfaction and service recovery • Provide clear, ethical operational advice to internal and external stakeholders. • Support budget management, including funding negotiations, contract oversight and efficient resource use • Develop staff capability through targeted support, skills development and behavioural guidance • Oversee the maintenance and continuity of technological systems, ensuring effective procedures and resource allocation Expectations To succeed in this role, you will be expected to: • Communicate effectively with staff, partner agencies and senior stakeholders • Demonstrate strong leadership, analytical and decision making skills • Apply operational knowledge to support service delivery improvements • Work confidently with policies, risk management processes and operational planning • Manage high pressure workloads and make timely, informed decisions • Maintain a flexible and adaptive approach within a demanding environment • Operate collaboratively across districts and specialist departments Essential Criteria • Proven senior managerial experience in a large commercial or public sector call centre environment • Strong written, verbal and interpersonal communication skills • Strong analytical, leadership and innovation capabilities • Experience of change management • Knowledge of financial and budgetary principles • Experience working within a Contact Centre environment • Ability to share managerial responsibility for approximately 650 staff • Ability to analyse information and produce detailed reports • Knowledge of GDPR, the Computer Misuse Act, MOPI and Force policies • Basic understanding of budgeting, financial systems and contract management • IOSH Managing Safely (or equivalent) • Willingness and ability to travel across West Yorkshire and attend local, regional and national meetings Benefits West Yorkshire Police staff can access a wide range of benefits designed to support work life balance, wellbeing, development and financial security. These include: • Generous annual leave allowance - 27 days annual leave, rising to 32 days after five years of service plus bank holidays (bank holidays to be worked on a rota basis, incurring additional compensation) • Office based SLT across the force as required • Membership of the West Yorkshire Pension Fund, a secure Defined Benefit CARE (Career Average Revalued Earnings) pension scheme • Access to savings, discounts and cashback rewards through staff schemes, including eligibility to purchase a Blue Light Card and membership to the Company Shop (membership fees to be paid by employee) • Access to Employee Assistance Service accessible 24/7, providing counselling and financial advice for you and your immediate relatives • Membership options for the Police Treatment Centre and The Police Children s Charity (eligibility-dependent) • Opportunities for career development and training • Supportive HR policies, including maternity, paternity and other family-friendly provisions • A meaningful career with a clear sense of purpose supporting policing services that protect communities • Option to sign up to our Cycle to work scheme (eligibility-dependent) This post will close at 23:55 hours on 9th May 2026 How to Apply Join us in leading a vital operational function that supports communities across West Yorkshire The vacancy will close on 09/05/2026 at 23:55 hours. The successful candidate will be subject to personal and financial vetting checks prior to appointment.
Job Title: Gas Engineer Contract Type: Permanent Salary: £43,767.08 Working Hours: Full time - 40 Hours Working Pattern: Monday to Friday Location: London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Gas Engineer You will carry out a range of gas work to our clients housing stock to ensure that gas appliances and installations which are worked on are safe for continued use. To safeguard the service users, members of the public, client's personnel and Riverside employees from any potential danger associated with gas. About you We are looking for someone with (to be taken from essential criteria) • Qualified to City and Guilds/ Gas Service Engineer standard and hold appropriate ACS certification • or an equivalent qualification for any of the above Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • To ensure that ALL gas work is carried in accordance with The Gas Safety (Installation and Use) Regulations 1998 as amended and in line with the requirements of Riverside Property Services's Procedures and Policies. • To carry out gas repair work as per works orders and in accordance with standard operating procedures to ensure commercial requirements for the number of visits, quality and workmanship, service user satisfaction and costs are met. • To provide a comprehensive gas maintenance and installation service within domestic premises, the work must be carried out in accordance with the relevant regulations, standards and departmental procedures. The applicant must be gas qualified and hold current Domestic ACS certification or equivalent in the categories of work required and complete and to maintain all paperwork and electronic data records relevant to the work carried out to ensure completion of the job is confirmed and a comprehensive and accurate history is available for audit purposes, which includes quality, H&S issues and for invoicing purposes • To seek authorisation from relevant office-based approver before proceeding if work required differs from works order, and document in full any additional works carried out to ensure correct invoicing can be applied. • To utilise existing stock or collect materials as and when required to meet works orders, in accordance with standard operating procedures for purchasing and van stock control compliance • To attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. This includes but is not limited to training, re-training, toolbox talks, 1:1's, probation reviews etc. • To adopt a professional manner when communicating with service users and/or client/external contacts to build and maintain a positive view of The Riverside Group. This includes but is not limited to appearance, company ID, communication. • To highlight any safeguarding concerns to the relevant customer and • Community officer within branch as early as possible to ensure they liaise with the client in accordance with the safeguarding policy. • To use and maintain company vehicle/van in accordance with company vehicle & insurance policies to ensure safety, compliance, accurate and timely reporting of damage, cleanliness & condition (inside and out). This includes but is not limited to daily photographic recording of condition. • To participate in call out cover if and when required to ensure contract compliance & service user satisfaction for emergency repairs • Undertake the repairs applying their trade skills, knowledge & experience. • To make a judgement on the safety of the electrical Installations worked upon • Once work is underway - to provide updated estimates of time to complete, if requested by planner or
Apr 24, 2026
Full time
Job Title: Gas Engineer Contract Type: Permanent Salary: £43,767.08 Working Hours: Full time - 40 Hours Working Pattern: Monday to Friday Location: London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Gas Engineer You will carry out a range of gas work to our clients housing stock to ensure that gas appliances and installations which are worked on are safe for continued use. To safeguard the service users, members of the public, client's personnel and Riverside employees from any potential danger associated with gas. About you We are looking for someone with (to be taken from essential criteria) • Qualified to City and Guilds/ Gas Service Engineer standard and hold appropriate ACS certification • or an equivalent qualification for any of the above Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • To ensure that ALL gas work is carried in accordance with The Gas Safety (Installation and Use) Regulations 1998 as amended and in line with the requirements of Riverside Property Services's Procedures and Policies. • To carry out gas repair work as per works orders and in accordance with standard operating procedures to ensure commercial requirements for the number of visits, quality and workmanship, service user satisfaction and costs are met. • To provide a comprehensive gas maintenance and installation service within domestic premises, the work must be carried out in accordance with the relevant regulations, standards and departmental procedures. The applicant must be gas qualified and hold current Domestic ACS certification or equivalent in the categories of work required and complete and to maintain all paperwork and electronic data records relevant to the work carried out to ensure completion of the job is confirmed and a comprehensive and accurate history is available for audit purposes, which includes quality, H&S issues and for invoicing purposes • To seek authorisation from relevant office-based approver before proceeding if work required differs from works order, and document in full any additional works carried out to ensure correct invoicing can be applied. • To utilise existing stock or collect materials as and when required to meet works orders, in accordance with standard operating procedures for purchasing and van stock control compliance • To attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. This includes but is not limited to training, re-training, toolbox talks, 1:1's, probation reviews etc. • To adopt a professional manner when communicating with service users and/or client/external contacts to build and maintain a positive view of The Riverside Group. This includes but is not limited to appearance, company ID, communication. • To highlight any safeguarding concerns to the relevant customer and • Community officer within branch as early as possible to ensure they liaise with the client in accordance with the safeguarding policy. • To use and maintain company vehicle/van in accordance with company vehicle & insurance policies to ensure safety, compliance, accurate and timely reporting of damage, cleanliness & condition (inside and out). This includes but is not limited to daily photographic recording of condition. • To participate in call out cover if and when required to ensure contract compliance & service user satisfaction for emergency repairs • Undertake the repairs applying their trade skills, knowledge & experience. • To make a judgement on the safety of the electrical Installations worked upon • Once work is underway - to provide updated estimates of time to complete, if requested by planner or
