32 jobs found

Project Manager/Business Analyst Preston Based (Remote working with visits to site as and when required.) 71.45 per hour Umbrella Inside IR35 6 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Preston. Mainly remote working with visits to site as and when required. Some travel to Barrow involved too. Typical duties include (but are not limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running of DSR, WSR, MSR & Operations Review Working with Performance Management to communicate Operations performance Assurance of delivery through tools including Audit, SIPs, Self Certification Create and manage a Project plan Report on Project Progress Work with transition manager to deliver project Drive achievement on Project plan Act as Business Analyst, creating and managing requirements catalogue Travel to Barrow in Furness will be required Knowledge: The role holder will be an experienced 'hands-on' Project manager that will get work as part of a small team on a critical role transferring resources and workload in a cyber security organisation. Experience of project management, cyber security and business analysis are required. The role holder will have excellent knowledge of working in a large corporation, preferably relating to Cyber projects or people move related projects. Skills: Strong leadership skills Excellent collaborative skills Excellent influencing skills The role requires a robust character that can work in challenging and high pressure conditions. Qualifications: Formal Qualifications in Project Management are preferred but recognise that experience on the job training are equally valuable. For more information please contact Lauren Morley at JAM Recruitment or click apply.

Service Desk Analyst Location: Belfast Salary: £28,000 - £30,000 Type: Permanent We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies. The Role You will be responsible for providing 1st and 2nd line IT support , ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business. Key responsibilities include: Providing technical support for Windows operating systems and end-user devices Managing and resolving service desk tickets within agreed SLAs Supporting Microsoft 365 and Azure AD administration Managing user accounts and permissions within Active Directory Troubleshooting hardware, software, and connectivity issues Liaising with third-party IT suppliers and vendors Assisting with problem analysis and incident resolution Supporting the wider IT team with infrastructure and service improvements The Ideal Candidate Minimum 2 years' experience in an IT Service Desk or IT Support role Experience supporting Windows OS environments Strong knowledge of Active Directory Experience administering Microsoft 365 / Office 365 Exposure to Azure AD / Entra ID Experience working in a structured service desk environment with ticketing systems Ability to troubleshoot and resolve IT issues efficiently Some knowledge of networking technologies Full driving licence and access to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure to Cisco Unified Communications / telephony systems Why Apply? Join a well-established organisation with a supportive IT team Opportunity to develop your technical skillset Exposure to a modern Microsoft technology stack Clear opportunities for career development To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.

IT Applications Analyst Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis. Salary to £55,000 + £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (3 days office / 2 days remote) You will focus on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability. IT Applications Analyst Key Responsibilities: Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures Manage user access controls, including provisioning, de-provisioning, and access reviews Monitor system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and root cause analysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications IT Applications Analyst Skills & Requirements: 3+ years' experience in enterprise application support or IT operations within a law firm Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)

Global Financial Services Firm is hiring for a Technical Client Implementation Analyst/Specialist with strong analytical, in-depth Derivatives/Margining experience and knowledge and client services skills to be based in their London office. Financial Services experience is essential, with a strong understanding of the trading life cycle, as well as technical skills in Python (writing queries and scripts) and APIs. This is a permanent role. They have a hybrid set-up of 2-3 days in the office. Salary ranges between £50K - £70K, depending on experience. This role plays a key part in ensuring smooth client onboarding and implementation, while supporting ongoing client success. You will be involved in coordinating technical integrations, assisting with solution rollouts, and providing hands-on support throughout the client life cycle. Responsibilities include: * Lead small to large-scale implementation projects, creating and maintaining detailed implementation plans. * Manage stakeholder communication and reporting, including task logs, RAID logs, and project trackers. * Support technical integration of client data using APIs, SFTP, and UI tools, handling formats such as JSON, XML, and CSV. * Analyse and debug large, complex datasets, identifying errors and ensuring data integrity. * Test and validate client workflows post-integration, ensuring functionality aligns with requirements. * Deliver client training and provide user documentation tailored to workflows. * Collaborate with Development and Product teams to highlight enhancements and new feature requests. * Escalate client concerns where necessary and proactively suggest process improvements within the Client Services team. Skills & Experience: * Proven project management experience using Smartsheets or MS Project. * Strong organisational skills with the ability to manage multiple workstreams in parallel. * Strong Python skills including writing scripts and queries. * Experience working with and manipulating large datasets. * Familiarity with APIs, SFTP and data integration. * Experience using automation tools such as SoapUI or Postman. * Ability to produce high-quality client-facing documentation. * Proficiency with MS Word, Excel, PowerPoint. Desirable: * Knowledge of financial instruments - Prime Brokerage experience would be an added advantage. * Consultancy background would be highly desirable with strong project management capability. * Exposure to ITIL, Agile, or structured change environments. Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting

Operational Technology Systems Administrator/Analyst - 12 Months Contract- Day Rate 450 - 485 (Inside IR35) - Hybrid (1 Day a week South Wales) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a very unique nonprofit organisation who are undergoing a significant cyber and infrastructure uplift across their operational technology environment. We're looking for a hands-on System Administrator with a strong focus on security, working across critical national infrastructure. What you'll be doing Supporting a large-scale cyber programme aligned to regulatory standards (E-CAF) Managing and securing core infrastructure across: Windows & Linux servers SQL databases Cisco networks WAN and data centre environments Driving patching, vulnerability management and system hardening best practice Supporting rollout and optimisation of security tooling including EDR and intrusion detection Integrating and maintaining Active Directory and identity governance processes Supporting incident resolution and maintaining service continuity across critical systems Contributing to secure system design, documentation and UAT processes Working closely with internal security teams and external partners What we're looking for Strong system administration experience across Windows, Linux and network environments Solid understanding of infrastructure security, patching and hardening Experience with Active Directory and identity/access management Knowledge of SQL Server and enterprise environments Ability to manage multiple priorities in a structured (ITIL-driven) environment Strong problem-solving skills and a proactive mindset Nice to have Experience in regulated environments (e.g. NIS-CAF) Exposure to OT environments, SCADA, PLCs or telemetry systems Utilities or infrastructure sector experience Understanding of cyber security tooling (EDR, IDS, backup solutions) Why this role? Work on critical infrastructure with real-world impact Be part of a major cyber transformation programme Blend of project work and operational ownership Strong long-term investment in technology and security Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

Operational Technology Systems Administrator/Analyst - 12 Months Contract- Day Rate £450 - £485 (Inside IR35) - Hybrid (1 Day a week South Wales) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a very unique nonprofit organisation who are undergoing a significant cyber and infrastructure uplift across their operational technology environment. We're looking for a hands-on System Administrator with a strong focus on security, working across critical national infrastructure. What you'll be doing Supporting a large-scale cyber programme aligned to regulatory standards (E-CAF) Managing and securing core infrastructure across: Windows & Linux servers SQL databases Cisco networks WAN and data centre environments Driving patching, vulnerability management and system hardening best practice Supporting rollout and optimisation of security tooling including EDR and intrusion detection Integrating and maintaining Active Directory and identity governance processes Supporting incident resolution and maintaining service continuity across critical systems Contributing to secure system design, documentation and UAT processes Working closely with internal security teams and external partners What we're looking for Strong system administration experience across Windows, Linux and network environments Solid understanding of infrastructure security, patching and hardening Experience with Active Directory and identity/access management Knowledge of SQL Server and enterprise environments Ability to manage multiple priorities in a structured (ITIL-driven) environment Strong problem-solving skills and a proactive mindset Nice to have Experience in regulated environments (e.g. NIS-CAF) Exposure to OT environments, SCADA, PLCs or telemetry systems Utilities or infrastructure sector experience Understanding of cyber security tooling (EDR, IDS, backup solutions) Why this role? Work on critical infrastructure with real-world impact Be part of a major cyber transformation programme Blend of project work and operational ownership Strong long-term investment in technology and security Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

About the team and what we do The transformation and technology directorate is a new directorate which will lead on operational transformation. This includes building ongoing work to make FtP efficient, ensure quality assurance across the whole process, reduce disparities and cut cost. This directorate will also drive forward the moderation of the NMC to ensure it is fit for the future. This directorate will be essential in 'Building a new NMC'. Your role and impact In your role as Application Support Analyst, you will be providing technical support for the NMC applications, ensuring business-critical software applications runs smoothly and efficiently for end users. You will also be expected to investigate and resolve applications related incidents and service requests. Further to this, you will be required to provide technical support and expertise to projects and change initiatives, supporting go-live and service transitions processes. What you'll bring: Highly level of skill in using system admin tool Deep knowledge of ITIL process, problem and change management The ability to problem solve and identify reoccurring issues and patterns, demonstrating strong troubleshooting skills Excellent communication and interpersonal skills, with the ability of building and maintaining strong relationships across the business and with external stakeholders Salary Details: London - £49,473 - £54,970. Edinburgh - £48,658 - £54,064.

Senior Technology Support Analyst Location: Edinburgh (Office-based with hybrid working) Salary: £35,000 - £38,000 (dependent on experience) Contract: Full-time, Permanent We are seeking an experienced Senior Technology Support Analyst to join a busy and collaborative IT function within a well-established organisation. This role is key to delivering high-quality 1st and 2nd line support, ensuring users receive a responsive, efficient, and professional service. Working as part of an internal Service Desk team, you will provide hands-on support across a Microsoft-focused environment while also offering guidance and mentoring to junior team members. You will play an important role in maintaining day-to-day IT operations and contributing to ongoing service improvements. Key responsibilities Provide 1st and 2nd line technical support via phone, email, collaboration tools, and face-to-face. Support and mentor Junior Analysts, promoting best practice and effective ways of working. Manage and prioritise ticket queues to ensure SLAs are met. Escalate issues to internal teams or third-party suppliers where appropriate. Carry out routine system checks and maintenance activities. Support end-user technology, including setup and deployment of laptops, desktops, and mobile devices. Maintain accurate asset records in line with internal processes. Ensure compliance with IT policies, security standards, and service management processes. Keep clear and accurate records within the service desk system. Assist with technology rollouts, upgrades, and occasional site visits. Create and maintain user guides, knowledge base content, and technical documentation. Collaborate with colleagues across the business to improve IT service delivery. Required experience Previous experience in an IT Support or Service Desk role (minimum 2 years) Strong knowledge of Microsoft Windows environments. Experience supporting Microsoft 365 applications and services. Exposure to cloud platforms such as Microsoft Azure. Experience working with end-user hardware and device support. Strong troubleshooting and problem-solving skills. Familiarity with structured IT service processes (eg ITIL). Skills & attributes Strong customer service focus with a proactive approach Clear and effective communication skills Ability to manage and prioritise a varied workload Comfortable working both independently and within a team Strong interpersonal skills with the ability to engage a range of stakeholders Positive attitude and willingness to learn Well organised with good attention to detail Additional information This role is based in Edinburgh, with an expectation to work primarily from the office (typically 4 days per week) and flexibility to work remotely 1 day per week. Standard working hours are Monday to Friday, with some flexibility available. Occasional travel to other sites may be required. A valid UK driving licence and access to a vehicle is required. This is a great opportunity for a Senior Technology Support Analyst looking to take on a varied role that combines hands-on support with team collaboration and continuous improvement in a dynamic IT environment.

We're hiring a Service Monitoring Analyst (BACS) to join a high-impact team responsible for the secure and timely transmission of high-value BACS payment files. This role is essential to ensuring billions of pounds in salary payments are processed smoothly each month. Service Monitoring Analyst (BACS) - Warwick (Hybrid)Contract Length: 12 monthsClearance Requirement: Minimum 5 years UK residencyLocation: Warwick (Hybrid working available) Key Responsibilities: Monitor and reconcile BACS payment files to ensure accuracy and timeliness. Support critical national infrastructure operations within the programme. Liaise with internal teams, external clients, and banking partners to resolve issues. Operate within structured monitoring shifts, including potential out-of-hours support. Essential Skills: Experience with BACS systems or payments processing environments. Strong Microsoft Excel skills (pivot tables, lookups, data manipulation). Excellent communication skills and ability to manage stressed users. High attention to detail and numerical accuracy. Ability to work under pressure and meet strict deadlines. Ownership mindset with strong problem-solving capabilities. Desirable Skills: Experience supporting Oracle E-Business Suite (EBS) in production. Familiarity with ITIL processes (Incident, Problem, Change Management). Basic SQL and Oracle database performance knowledge. Background in large-scale enterprise IT environments. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Security Analyst (Cryptography) - Knutsford Join a leading UK banking client as a Security Analyst (cryptography), where you'll play a key role in safeguarding the bank's digital ecosystem through advanced cryptographic and security technologies. You'll be part of the Global Information Security Cryptography Team within the Chief Information Security Office, delivering mission-critical services that underpin the confidentiality, integrity, and availability of the global infrastructure. This team is responsible for Secure Key Management, Hardware Security Modules (HSMs), Application Cryptography, Public Key Infrastructure (PKI), Certificate Management, and Strong Authentication Services. Your work will directly contribute to protecting billions of digital transactions, ensuring cryptographic resilience, and supporting the secure evolution of the bank's digital transformation. Key Responsibilities Provide expert-level support for cryptographic systems, ensuring compliance with global security standards and regulatory requirements. Manage and maintain HSMs, key management platforms, and certificate infrastructures across complex, distributed systems. Act as the technical liaison between security, engineering, and business teams to implement strong cryptographic controls. Drive improvements in secure key lifecycle management, encryption, and authentication processes. Ensure the operational reliability and security of cryptographic services through monitoring, incident response, and proactive risk mitigation. Essential Skills & Experience Proven experience in Cryptography, Secure Key Management, and Information Security. Hands-on expertise with HSM configuration, installation, and support. Experience managing PKI, digital certificates, and encryption key lifecycles. ITIL Foundation certification (or equivalent service management experience). Excellent analytical, communication, and stakeholder management skills. Strong attention to detail with the ability to prioritize and perform under pressure. Proficiency in standard office and documentation tools (e.g., MS Office). Highly Valued Skills Security or cryptographic certifications (e.g., CISSP, CISM, CompTIA Security+, CEH, or equivalent). Experience in operational security environments, including incident response, risk management, and change control. Familiarity with SharePoint, Confluence, JIRA, and Unix/Windows environments. Knowledge of data protection regulations, compliance standards, and privacy frameworks. Strong technical documentation and procedural writing skills. Bachelor's degree in Computer Science, Cybersecurity, or a related technical discipline. Please click "APPLY" or email

Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.

My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English

Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Application Support Analyst - Insurance Systems (London Market) London (Hybrid) | Permanent | Competitive Salary + Benefits Are you ready to make a real impact in the London Insurance Market? Join a business that's shaping the future of underwriting and claims systems across international markets - where your expertise won't just support operations, it will drive innovation. We're looking for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and Back Office functions. You'll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications. This is a hands-on role where you'll troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training - all within a collaborative, forward-thinking environment. What makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join a business that prioritises people, purpose, and progress - not just policies. If you have: Experience supporting insurance applications (Subscribe, Exact Advantage, etc.) Strong SQL/database skills and familiarity with ITIL processes A background in the London Market or Lloyd's insurance systems A customer-focused mindset and a proactive approach to problem-solving then we'd love to hear from you. Apply now for immediate consideration (Please also note this role requires x3 days in the office per week)

About the Role We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations. Key Responsibilities Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution. Monitor system performance, investigate issues, and coordinate with development teams for fixes. Manage change requests, enhancements, and system upgrades in line with business requirements. Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs. Create and maintain technical documentation, runbooks, and support procedures. Required Skills & Experience 8-10 years of hands-on experience in Endur application support . Strong knowledge of energy/commodity trading workflows and processes. Excellent problem-solving, debugging, and analytical skills. Experience with incident, problem, and change management (ITIL framework preferred). Ability to work in a fast-paced, business-critical environment with strong communication skills. Nice to Have Exposure to cloud technologies (AWS and/or Azure) . Experience with automation and Scripting for support processes. Familiarity with DevOps practices and CI/CD pipelines.

Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!

Infrastructure Analyst Location: Newcastle Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!

Application Analyst - Hosting Services Home Based (UK) Our client, a leading provider of Local Government software solutions, is seeking an experienced Application Analyst to join their Hosting Services team. You will provide expert support for client-server and web applications, ensuring service continuity, troubleshooting issues, and enhancing customer experience in a Microsoft Windows-based environment. Key Responsibilities: Provide application expertise, guidance, and troubleshooting for hosted client-server and web applications. Lead incident management and escalate issues to ensure timely, high-quality customer updates. Collaborate with project and delivery teams for smooth customer onboarding. Maintain system build standards and support IT service management processes. Develop innovative solutions to improve service efficiency. Monitor environments and proactively identify issues using tools like PRTG or Zabbix. Ensure adherence to security, governance, and compliance policies. What we're looking for: 3+ years supporting client-server and web applications (Apache/IIS) in Windows Server environments. Strong SQL Server or Oracle database skills; scripting experience (SQL, PowerShell, Python, VBS). Knowledge of virtualized environments, data centres, and IT infrastructure (VMWare). ITIL-based incident, problem, and change management experience. Networking fundamentals (TCP/IP, DNS, Firewalls) and cybersecurity awareness. Strong troubleshooting, communication, and customer service skills. Desirable: Experience in Local Government application support. Basic project management skills. Why join: Home-based role with occasional travel. Flexible, supportive, and collaborative working environment. Opportunities for professional development and career growth. Apply Now: Submit your CV and a short cover letter (max 500 words, including salary expectations) ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.