Partnerships Researcher - part-time (32 hours per week) Salary: £35,853 - £42,181 pro rata (dependent on experience) Contract type: Permanent Hours: Part Time Additional information: 32 hours per week - working days to be agreed (ideally one of the days to be Tuesday) Location: Poole, Dorset, England Location description: Hybrid between home and Poole with occasional travel to Poole as required by the role (approximately once a month) Closing Date: 10-05-2026 Reference: 21487 About us The Royal National Lifeboat Institution (RNLI) is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to help save lives every day. We re looking for a Partnerships Researcher to join our Partnerships Research Team, which is part of our Research Team. The Research Team supports the RNLI by delivering insight and recommendations, generated by robust and ethical research, to enable the RNLI to make sound evidence-based decisions. The Partnerships Research Team conduct desk-based research, produce accurate, thorough, and insightful research reports, and promote the role of research in organisational decision-making, ensuring customers and decision makers at all levels have the information, research, and evidence required. It s a fascinating role offering the chance to make a real difference to our charity. Some of the benefits - Salary - £35,853 to £42,181 pro rata (dependent on experience) - Flexible working - 26 days annual leave plus Bank Holidays (pro rata) - Competitive pension scheme - Life assurance - Health and dental cashplan Your Role As a Partnerships Researcher, you will be tasked with the following: - Undertake up-to-date, accurate and efficiently produced research, including complex and standard due diligence, prospect research profiles, network mapping, guest list research, and corporate risks and opportunities reports, translating research findings into accessible evidence that tells a story and provides recommendations that can be used by decision makers at all levels. - Effectively build and manage successful working relationships with all customers, stakeholders and internal analysts, promoting the role of Partnerships Research in strategic and operational decision-making, and provide expert guidance on corporate associations and donations acceptance. - Proactively develop and maintain a prospect research pipeline to support the Corporate, Trust and Philanthropy teams as they develop these prospects and convert them to supporters and partners. - Promote the use of good research practice and demonstrate how it can add value across the RNLI. About You You ll be proactive, inquisitive and questioning, have a strong moral compass and enjoy working independently and as part of a team. You will be comfortable communicating at all levels, understand and be able to communicate the importance of a strong evidence base, enjoy undertaking and managing varied projects, and have a high attention to detail. With proven experience in a research/information gathering role, you will ideally have a research and/or fundraising background in the charitable/not-for-profit sector. To be considered as the Partnerships Researcher, you will need: - A good degree with a demonstrable research component or equivalent experience - Proven experience in a research/information gathering role - Experience of producing and translating research and evidence into actionable recommendations, and the ability to communicate these to all levels - Experience of managing multiple projects - Experience of successfully proactively working with and influencing multiple stakeholders and customers - Strong written and verbal, analytical, communication and negotiation skills - Excellent organisational skills - Experience and understanding of the Data Protection Act and GDPR So, if you want to use your skills and experience as a Partnerships Researcher to support our organisation s aim to reduce drowning, this could be the role for you. Please apply via the button shown. Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Apr 23, 2026
Full time
Partnerships Researcher - part-time (32 hours per week) Salary: £35,853 - £42,181 pro rata (dependent on experience) Contract type: Permanent Hours: Part Time Additional information: 32 hours per week - working days to be agreed (ideally one of the days to be Tuesday) Location: Poole, Dorset, England Location description: Hybrid between home and Poole with occasional travel to Poole as required by the role (approximately once a month) Closing Date: 10-05-2026 Reference: 21487 About us The Royal National Lifeboat Institution (RNLI) is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to help save lives every day. We re looking for a Partnerships Researcher to join our Partnerships Research Team, which is part of our Research Team. The Research Team supports the RNLI by delivering insight and recommendations, generated by robust and ethical research, to enable the RNLI to make sound evidence-based decisions. The Partnerships Research Team conduct desk-based research, produce accurate, thorough, and insightful research reports, and promote the role of research in organisational decision-making, ensuring customers and decision makers at all levels have the information, research, and evidence required. It s a fascinating role offering the chance to make a real difference to our charity. Some of the benefits - Salary - £35,853 to £42,181 pro rata (dependent on experience) - Flexible working - 26 days annual leave plus Bank Holidays (pro rata) - Competitive pension scheme - Life assurance - Health and dental cashplan Your Role As a Partnerships Researcher, you will be tasked with the following: - Undertake up-to-date, accurate and efficiently produced research, including complex and standard due diligence, prospect research profiles, network mapping, guest list research, and corporate risks and opportunities reports, translating research findings into accessible evidence that tells a story and provides recommendations that can be used by decision makers at all levels. - Effectively build and manage successful working relationships with all customers, stakeholders and internal analysts, promoting the role of Partnerships Research in strategic and operational decision-making, and provide expert guidance on corporate associations and donations acceptance. - Proactively develop and maintain a prospect research pipeline to support the Corporate, Trust and Philanthropy teams as they develop these prospects and convert them to supporters and partners. - Promote the use of good research practice and demonstrate how it can add value across the RNLI. About You You ll be proactive, inquisitive and questioning, have a strong moral compass and enjoy working independently and as part of a team. You will be comfortable communicating at all levels, understand and be able to communicate the importance of a strong evidence base, enjoy undertaking and managing varied projects, and have a high attention to detail. With proven experience in a research/information gathering role, you will ideally have a research and/or fundraising background in the charitable/not-for-profit sector. To be considered as the Partnerships Researcher, you will need: - A good degree with a demonstrable research component or equivalent experience - Proven experience in a research/information gathering role - Experience of producing and translating research and evidence into actionable recommendations, and the ability to communicate these to all levels - Experience of managing multiple projects - Experience of successfully proactively working with and influencing multiple stakeholders and customers - Strong written and verbal, analytical, communication and negotiation skills - Excellent organisational skills - Experience and understanding of the Data Protection Act and GDPR So, if you want to use your skills and experience as a Partnerships Researcher to support our organisation s aim to reduce drowning, this could be the role for you. Please apply via the button shown. Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Business Intelligence Analyst £47,610 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week - Permanent Proposed Interview Date: TBC We have an exciting opportunity for a Business Intelligence Analyst (BIA) to work as part of the Technology, Data and Change team. You will play a key role in designing, developing and maintaining the organisation's business intelligence solutions. Key Responsibilities Include: Establishing strong relationships with internal customers and gain a thorough understanding of business areas which enables you to offer alternative approaches and options. Designing and delivering interactive dashboards, visualisations, and reports in Power BI to support operational and strategic decision-making using a business partnering approach to ensure you meet requirements. Partnering with the Technology team on the development of the data warehouse, developing efficient ETL (extract, transform, load) processes to ensure data accuracy, consistency, and timeliness. Work with stakeholders to embed best practice in data entry, validation, and reporting. Present complex data, findings and recommendations in a clear, engaging, and accessible way. Ensure data integrity, accuracy, and security in line with GDPR and regulatory requirements. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate will have: Education and Qualifications: Degree in Computer Science, Data Analytics, or related field, or equivalent experience (E) Microsoft certifications in SQL, Power BI, Excel or Azure (D) Vendor certifications in other BI tools (e.g. Tableau Desktop (D) Specialist, DAX, Qlik Sense Business Analyst, SSRS certification) (D) Experience: Proven experience working in a BI or data analysis role, ideally within housing, public sector, or another service-driven environment. (E) Strong working knowledge of Power BI (DAX, Power Query, data modelling). (E) Proven experience of using data warehouses (e.g. Views, SQL, Data modelling). (E) Experience collaborating with stakeholders in requirements analysis/gathering role. (E) Proven experience producing business insights and translating data into actionable recommendations. (E) Skills, Knowledge and Abilities: Strong SQL skills (queries, views, procedures, functions, optimisation). (E) Understanding of data governance, data quality, and GDPR compliance. (E) Experience of identifying, monitoring and improving data quality. (E) Strong analytical and problem-solving skills, with a focus on tenant impact. (E) The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Apr 23, 2026
Full time
Business Intelligence Analyst £47,610 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week - Permanent Proposed Interview Date: TBC We have an exciting opportunity for a Business Intelligence Analyst (BIA) to work as part of the Technology, Data and Change team. You will play a key role in designing, developing and maintaining the organisation's business intelligence solutions. Key Responsibilities Include: Establishing strong relationships with internal customers and gain a thorough understanding of business areas which enables you to offer alternative approaches and options. Designing and delivering interactive dashboards, visualisations, and reports in Power BI to support operational and strategic decision-making using a business partnering approach to ensure you meet requirements. Partnering with the Technology team on the development of the data warehouse, developing efficient ETL (extract, transform, load) processes to ensure data accuracy, consistency, and timeliness. Work with stakeholders to embed best practice in data entry, validation, and reporting. Present complex data, findings and recommendations in a clear, engaging, and accessible way. Ensure data integrity, accuracy, and security in line with GDPR and regulatory requirements. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate will have: Education and Qualifications: Degree in Computer Science, Data Analytics, or related field, or equivalent experience (E) Microsoft certifications in SQL, Power BI, Excel or Azure (D) Vendor certifications in other BI tools (e.g. Tableau Desktop (D) Specialist, DAX, Qlik Sense Business Analyst, SSRS certification) (D) Experience: Proven experience working in a BI or data analysis role, ideally within housing, public sector, or another service-driven environment. (E) Strong working knowledge of Power BI (DAX, Power Query, data modelling). (E) Proven experience of using data warehouses (e.g. Views, SQL, Data modelling). (E) Experience collaborating with stakeholders in requirements analysis/gathering role. (E) Proven experience producing business insights and translating data into actionable recommendations. (E) Skills, Knowledge and Abilities: Strong SQL skills (queries, views, procedures, functions, optimisation). (E) Understanding of data governance, data quality, and GDPR compliance. (E) Experience of identifying, monitoring and improving data quality. (E) Strong analytical and problem-solving skills, with a focus on tenant impact. (E) The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Infrastructure Engineer Cardiff (Hybrid working) Up to £45,000 The Role An established organisation is looking to hire an Infrastructure Engineer to join its internal IT team. The role sits within a dedicated Infrastructure function responsible for core infrastructure and networks, working closely with Security, Operations, Development and Service Desk teams. This is a hands-on infrastructure role focused on stability, resilience and continuous improvement across a hybrid on-prem and Azure environment. What You'll Do: Design, implement and manage core IT infrastructure. Maintain and support Windows Server environments, ensuring high availability and performance. Own backup and recovery using Veeam. Patch and maintain high availability systems. Monitor infrastructure performance and proactively troubleshoot issues. Implement and maintain infrastructure security controls. Support Azure infrastructure within a hybrid estate. Work with Operations and Security teams on policies, standards and best practice. Carry out system audits and produce technical reports. Act as a senior escalation point and provide guidance to internal teams. What You'll Bring: Proven experience in an Infrastructure Engineer or Infrastructure Analyst role. Strong Windows Server and core infrastructure experience. Hands-on experience with Veeam backup solutions. Experience patching and maintaining HA environments. Exposure to Azure in a hybrid environment. Solid troubleshooting and problem-solving skills. Experience in regulated or professional services environments is advantageous. Why You Should Apply: Join a stable organisation investing heavily in its IT infrastructure. Work on core infrastructure rather than service desk tickets. Hybrid working with a Cardiff-based team. Competitive salary and strong benefits package. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time.
Apr 23, 2026
Full time
Infrastructure Engineer Cardiff (Hybrid working) Up to £45,000 The Role An established organisation is looking to hire an Infrastructure Engineer to join its internal IT team. The role sits within a dedicated Infrastructure function responsible for core infrastructure and networks, working closely with Security, Operations, Development and Service Desk teams. This is a hands-on infrastructure role focused on stability, resilience and continuous improvement across a hybrid on-prem and Azure environment. What You'll Do: Design, implement and manage core IT infrastructure. Maintain and support Windows Server environments, ensuring high availability and performance. Own backup and recovery using Veeam. Patch and maintain high availability systems. Monitor infrastructure performance and proactively troubleshoot issues. Implement and maintain infrastructure security controls. Support Azure infrastructure within a hybrid estate. Work with Operations and Security teams on policies, standards and best practice. Carry out system audits and produce technical reports. Act as a senior escalation point and provide guidance to internal teams. What You'll Bring: Proven experience in an Infrastructure Engineer or Infrastructure Analyst role. Strong Windows Server and core infrastructure experience. Hands-on experience with Veeam backup solutions. Experience patching and maintaining HA environments. Exposure to Azure in a hybrid environment. Solid troubleshooting and problem-solving skills. Experience in regulated or professional services environments is advantageous. Why You Should Apply: Join a stable organisation investing heavily in its IT infrastructure. Work on core infrastructure rather than service desk tickets. Hybrid working with a Cardiff-based team. Competitive salary and strong benefits package. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time.
PLANET RECRUITMENT SERVICES LTD
Virginia Water, Surrey
Role: IT Support Analyst (1/2 Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ? Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities Provide 1/2 line technical support Act as the routine contact point, receiving and handling support requests. Respond to a wide range of service requests by providing information to fulfil requests or enable resolution. Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary. Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues. Contribute to creating support documentation. Manage the ticketing system (Zendesk), ensuring SLAs are met. Core Skills & Experience Experience working with Microsoft environments. Excellent knowledge of Microsoft products, including Entra, O365, and Azure. Good understanding of Microsoft Licences. Experience with iOS and Windows devices. Some networking experience would be advantageous. Good knowledge of WiFi technologies would also be beneficial. This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 23, 2026
Full time
Role: IT Support Analyst (1/2 Line) Location: Wentworth, Surrey Salary: £30,000 - £32,000 ? Profile Our client is a highly respected global organisation who is looking to add an IT Support Analyst to their IT Team. If you're a golf fan, this one is definitely worth a look. This is a unique chance to play a part behind the scenes of some of the sport's biggest events, including the Ryder Cup and DP World Tour. Joining a small, collaborative team, you'll be providing day-to-day technical support to staff across a global organisation. It's a hands-on role where you'll have real impact, visibility, and the opportunity to contribute to world-class sporting events. Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days a week in this position. Key Responsibilities Provide 1/2 line technical support Act as the routine contact point, receiving and handling support requests. Respond to a wide range of service requests by providing information to fulfil requests or enable resolution. Perform first-line investigation and diagnosis and promptly escalate unresolved issues as necessary. Assist in developing standards and apply these to track, monitor, report, resolve, or escalate issues. Contribute to creating support documentation. Manage the ticketing system (Zendesk), ensuring SLAs are met. Core Skills & Experience Experience working with Microsoft environments. Excellent knowledge of Microsoft products, including Entra, O365, and Azure. Good understanding of Microsoft Licences. Experience with iOS and Windows devices. Some networking experience would be advantageous. Good knowledge of WiFi technologies would also be beneficial. This is a great opportunity for a candidate to work at a global organisation. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Apr 21, 2026
Full time
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Software Support Analyst - Southampton (hybrid working) Up to £41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to £41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
Apr 20, 2026
Full time
Software Support Analyst - Southampton (hybrid working) Up to £41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to £41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
Finance Business Partner Location: Near Peterborough Salary: £50,000 - £60,000 + benefitsAn opportunity has arisen for a Finance Business Partner to join a well-known British manufacturing business undergoing an exciting period of transformation.This is a fantastic opportunity for a commercially minded accountant or finance analyst who wants to move beyond purely desk-based reporting and play a key role in improving operational performance.Working closely with operations and senior finance leadership, you will provide meaningful financial insight into production performance, product profitability and cost efficiency. The role offers significant exposure across the business and the chance to help shape reporting and systems as the organisation continues to modernise its finance function.The Role As Finance Business Partner, you will play a key role in supporting operational decision-making and improving financial visibility across manufacturing activities.Responsibilities will include: Delivering monthly variance analysis down to gross margin Analysing product profitability and production cost performance Conducting deep-dive analysis on individual product builds Supporting manufacturing variance analysis including labour and cost variances Maintaining and improving Work in Progress (WIP) reporting Supporting budgeting, forecasting and financial modelling Building Excel-based models to support pricing, production volumes and capacity decisions Developing KPIs and management reporting dashboards Partnering closely with production and operational teams to understand cost drivers and improve efficiency Supporting the development of new systems and reporting tools , including ERP and BI solutions This role is highly visible within the organisation and will suit someone who enjoys understanding how a business actually operates rather than simply reporting numbers .About You You will likely be a Management Accountant, Finance Analyst, FP&A Analyst or Finance Business Partner looking for a role where you can add real commercial value.You will ideally have: Experience supporting management accounts, costing or financial analysis Strong Excel and data analysis skills Understanding of gross margin, costing and variance analysis Experience with WIP, BOM, standard costing or manufacturing analysis would be advantageous Strong communication skills and the ability to work with non-finance stakeholders Qualified ACCA or CIMA Experience within a manufacturing, engineering or production environment would be beneficial.Why Apply? Opportunity to move into a true Finance Business Partner role Exposure to operations, production and senior leadership Chance to help shape new systems, processes and reporting Join a business undergoing positive transformation and improvement Excellent opportunity for career development within a growing organisation Package Salary: £50,000 - £60,000 depending on experience 25 days holiday Death in service Flexible start and finish times This role will be primarily site-based to allow close collaboration with operational teams. If you'd like to learn more about the role or arrange a confidential conversation, please apply or contact us directly.
Apr 20, 2026
Full time
Finance Business Partner Location: Near Peterborough Salary: £50,000 - £60,000 + benefitsAn opportunity has arisen for a Finance Business Partner to join a well-known British manufacturing business undergoing an exciting period of transformation.This is a fantastic opportunity for a commercially minded accountant or finance analyst who wants to move beyond purely desk-based reporting and play a key role in improving operational performance.Working closely with operations and senior finance leadership, you will provide meaningful financial insight into production performance, product profitability and cost efficiency. The role offers significant exposure across the business and the chance to help shape reporting and systems as the organisation continues to modernise its finance function.The Role As Finance Business Partner, you will play a key role in supporting operational decision-making and improving financial visibility across manufacturing activities.Responsibilities will include: Delivering monthly variance analysis down to gross margin Analysing product profitability and production cost performance Conducting deep-dive analysis on individual product builds Supporting manufacturing variance analysis including labour and cost variances Maintaining and improving Work in Progress (WIP) reporting Supporting budgeting, forecasting and financial modelling Building Excel-based models to support pricing, production volumes and capacity decisions Developing KPIs and management reporting dashboards Partnering closely with production and operational teams to understand cost drivers and improve efficiency Supporting the development of new systems and reporting tools , including ERP and BI solutions This role is highly visible within the organisation and will suit someone who enjoys understanding how a business actually operates rather than simply reporting numbers .About You You will likely be a Management Accountant, Finance Analyst, FP&A Analyst or Finance Business Partner looking for a role where you can add real commercial value.You will ideally have: Experience supporting management accounts, costing or financial analysis Strong Excel and data analysis skills Understanding of gross margin, costing and variance analysis Experience with WIP, BOM, standard costing or manufacturing analysis would be advantageous Strong communication skills and the ability to work with non-finance stakeholders Qualified ACCA or CIMA Experience within a manufacturing, engineering or production environment would be beneficial.Why Apply? Opportunity to move into a true Finance Business Partner role Exposure to operations, production and senior leadership Chance to help shape new systems, processes and reporting Join a business undergoing positive transformation and improvement Excellent opportunity for career development within a growing organisation Package Salary: £50,000 - £60,000 depending on experience 25 days holiday Death in service Flexible start and finish times This role will be primarily site-based to allow close collaboration with operational teams. If you'd like to learn more about the role or arrange a confidential conversation, please apply or contact us directly.
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: 30,000 to 35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Apr 20, 2026
Full time
Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: 30,000 to 35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Clockwork Organisation Ltd t/a Travail Employment
Wrexham, Clwyd
Junior IT Support Technician £26,000 per annum Permanent opportunity Location: Wrexham Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break) Additional benefits: Hybrid working model (3 days WFH) Perks platform Professional development What you will love about this role: Growing international company - be part of a large, expanding distribution network. Supportive, friendly teams - positive culture with approachable management. Work-life balance - hybrid working and early finish on a Friday. Stability & growth - employees often stay long term; chances to move up or develop new skills. The Role Junior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. Junior IT Support Technician responsibilities: Provide first-line and deskside IT support for office-based users. Monitor the third-party help desk and assist with incident triage. Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required. Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal. Manage system access and permissions in line with approved requests and standard operating procedures. Provision laptops, monitors, docking stations, and other peripherals for new starters. Set up and maintain workstations, including replacement of faulty equipment. Coordinate hardware repairs, warranty returns, recycling, and secure disposal. Maintain accurate IT asset and inventory records. Carry out approved ad-hoc software installations. Develop and maintain user guides and IT standard operating procedures. Support senior IT staff with projects such as hardware refreshes and office moves. Junior IT Support Technician requirements: The successfully appointed Junior IT Support Technician will have the following skills and abilities: Proven experience in a first-line or deskside IT support role Ability to diagnose and resolve technical issues efficiently, escalating where appropriate Strong organisational skills with the ability to manage multiple tasks and priorities Excellent communication and interpersonal skills, with a customer-focused approach Ability to create clear user guides and standard operating procedures Willingness to support IT projects and collaborate with wider technical teams The Company The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture. Additional skills and job titles: IT Support Analyst, Service Desk Analyst, IT Support Technician Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CWOIND01
Apr 19, 2026
Full time
Junior IT Support Technician £26,000 per annum Permanent opportunity Location: Wrexham Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break) Additional benefits: Hybrid working model (3 days WFH) Perks platform Professional development What you will love about this role: Growing international company - be part of a large, expanding distribution network. Supportive, friendly teams - positive culture with approachable management. Work-life balance - hybrid working and early finish on a Friday. Stability & growth - employees often stay long term; chances to move up or develop new skills. The Role Junior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. Junior IT Support Technician responsibilities: Provide first-line and deskside IT support for office-based users. Monitor the third-party help desk and assist with incident triage. Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required. Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal. Manage system access and permissions in line with approved requests and standard operating procedures. Provision laptops, monitors, docking stations, and other peripherals for new starters. Set up and maintain workstations, including replacement of faulty equipment. Coordinate hardware repairs, warranty returns, recycling, and secure disposal. Maintain accurate IT asset and inventory records. Carry out approved ad-hoc software installations. Develop and maintain user guides and IT standard operating procedures. Support senior IT staff with projects such as hardware refreshes and office moves. Junior IT Support Technician requirements: The successfully appointed Junior IT Support Technician will have the following skills and abilities: Proven experience in a first-line or deskside IT support role Ability to diagnose and resolve technical issues efficiently, escalating where appropriate Strong organisational skills with the ability to manage multiple tasks and priorities Excellent communication and interpersonal skills, with a customer-focused approach Ability to create clear user guides and standard operating procedures Willingness to support IT projects and collaborate with wider technical teams The Company The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture. Additional skills and job titles: IT Support Analyst, Service Desk Analyst, IT Support Technician Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CWOIND01
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Apr 18, 2026
Contractor
Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
Senior Trading Analyst Birmingham (hybrid working) 45,000 - 48,000 Viqu Energy are working with a growing Innovation team within a forward-thinking organisation in the energy transition space to bring in a Senior Optimisation Analyst. This role offers the chance to shape optimisation strategies, influence market participation, and drive value across a portfolio of energy assets. The Role You'll support and develop the optimisation desk, working with analysts, commercial teams, partners, and customers. Your insights will directly impact performance and profitability, while giving you broad exposure across the energy market. Key Responsibilities Deliver optimisation insights across energy markets and technologies. Support daily/monthly optimisation and performance tracking. Develop processes, controls, and reporting frameworks. Produce customer reports and market briefings. Analyse industry datasets to support commercial decisions. Monitor regulatory changes and market opportunities. Coordinate with partners to ensure asset performance. Engage with customers on reporting and strategy. What You'll Bring Strong analytical and problem-solving skills. Knowledge of UK ancillary services. Commodity trading background (day ahead/intraday). Experience handling complex datasets and building models (advanced Excel skills). Proactive, independent approach with attention to detail. Experience in modelling and forecasting. Understanding of flexible assets (e.g. storage, DSR, EVs). Why Apply Work at the forefront of the energy transition. Gain exposure across markets and stakeholders. Influence strategy within a growing team. Sound good? Send your CV to Lily at Viqu Energy today!
Apr 17, 2026
Full time
Senior Trading Analyst Birmingham (hybrid working) 45,000 - 48,000 Viqu Energy are working with a growing Innovation team within a forward-thinking organisation in the energy transition space to bring in a Senior Optimisation Analyst. This role offers the chance to shape optimisation strategies, influence market participation, and drive value across a portfolio of energy assets. The Role You'll support and develop the optimisation desk, working with analysts, commercial teams, partners, and customers. Your insights will directly impact performance and profitability, while giving you broad exposure across the energy market. Key Responsibilities Deliver optimisation insights across energy markets and technologies. Support daily/monthly optimisation and performance tracking. Develop processes, controls, and reporting frameworks. Produce customer reports and market briefings. Analyse industry datasets to support commercial decisions. Monitor regulatory changes and market opportunities. Coordinate with partners to ensure asset performance. Engage with customers on reporting and strategy. What You'll Bring Strong analytical and problem-solving skills. Knowledge of UK ancillary services. Commodity trading background (day ahead/intraday). Experience handling complex datasets and building models (advanced Excel skills). Proactive, independent approach with attention to detail. Experience in modelling and forecasting. Understanding of flexible assets (e.g. storage, DSR, EVs). Why Apply Work at the forefront of the energy transition. Gain exposure across markets and stakeholders. Influence strategy within a growing team. Sound good? Send your CV to Lily at Viqu Energy today!
Senior Technology Support Analyst Location: Edinburgh (Office-based with hybrid working) Salary: £35,000 - £38,000 (dependent on experience) Contract: Full-time, Permanent We are seeking an experienced Senior Technology Support Analyst to join a busy and collaborative IT function within a well-established organisation. This role is key to delivering high-quality 1st and 2nd line support, ensuring users receive a responsive, efficient, and professional service. Working as part of an internal Service Desk team, you will provide hands-on support across a Microsoft-focused environment while also offering guidance and mentoring to junior team members. You will play an important role in maintaining day-to-day IT operations and contributing to ongoing service improvements. Key responsibilities Provide 1st and 2nd line technical support via phone, email, collaboration tools, and face-to-face. Support and mentor Junior Analysts, promoting best practice and effective ways of working. Manage and prioritise ticket queues to ensure SLAs are met. Escalate issues to internal teams or third-party suppliers where appropriate. Carry out routine system checks and maintenance activities. Support end-user technology, including setup and deployment of laptops, desktops, and mobile devices. Maintain accurate asset records in line with internal processes. Ensure compliance with IT policies, security standards, and service management processes. Keep clear and accurate records within the service desk system. Assist with technology rollouts, upgrades, and occasional site visits. Create and maintain user guides, knowledge base content, and technical documentation. Collaborate with colleagues across the business to improve IT service delivery. Required experience Previous experience in an IT Support or Service Desk role (minimum 2 years) Strong knowledge of Microsoft Windows environments. Experience supporting Microsoft 365 applications and services. Exposure to cloud platforms such as Microsoft Azure. Experience working with end-user hardware and device support. Strong troubleshooting and problem-solving skills. Familiarity with structured IT service processes (eg ITIL). Skills & attributes Strong customer service focus with a proactive approach Clear and effective communication skills Ability to manage and prioritise a varied workload Comfortable working both independently and within a team Strong interpersonal skills with the ability to engage a range of stakeholders Positive attitude and willingness to learn Well organised with good attention to detail Additional information This role is based in Edinburgh, with an expectation to work primarily from the office (typically 4 days per week) and flexibility to work remotely 1 day per week. Standard working hours are Monday to Friday, with some flexibility available. Occasional travel to other sites may be required. A valid UK driving licence and access to a vehicle is required. This is a great opportunity for a Senior Technology Support Analyst looking to take on a varied role that combines hands-on support with team collaboration and continuous improvement in a dynamic IT environment.
Apr 17, 2026
Full time
Senior Technology Support Analyst Location: Edinburgh (Office-based with hybrid working) Salary: £35,000 - £38,000 (dependent on experience) Contract: Full-time, Permanent We are seeking an experienced Senior Technology Support Analyst to join a busy and collaborative IT function within a well-established organisation. This role is key to delivering high-quality 1st and 2nd line support, ensuring users receive a responsive, efficient, and professional service. Working as part of an internal Service Desk team, you will provide hands-on support across a Microsoft-focused environment while also offering guidance and mentoring to junior team members. You will play an important role in maintaining day-to-day IT operations and contributing to ongoing service improvements. Key responsibilities Provide 1st and 2nd line technical support via phone, email, collaboration tools, and face-to-face. Support and mentor Junior Analysts, promoting best practice and effective ways of working. Manage and prioritise ticket queues to ensure SLAs are met. Escalate issues to internal teams or third-party suppliers where appropriate. Carry out routine system checks and maintenance activities. Support end-user technology, including setup and deployment of laptops, desktops, and mobile devices. Maintain accurate asset records in line with internal processes. Ensure compliance with IT policies, security standards, and service management processes. Keep clear and accurate records within the service desk system. Assist with technology rollouts, upgrades, and occasional site visits. Create and maintain user guides, knowledge base content, and technical documentation. Collaborate with colleagues across the business to improve IT service delivery. Required experience Previous experience in an IT Support or Service Desk role (minimum 2 years) Strong knowledge of Microsoft Windows environments. Experience supporting Microsoft 365 applications and services. Exposure to cloud platforms such as Microsoft Azure. Experience working with end-user hardware and device support. Strong troubleshooting and problem-solving skills. Familiarity with structured IT service processes (eg ITIL). Skills & attributes Strong customer service focus with a proactive approach Clear and effective communication skills Ability to manage and prioritise a varied workload Comfortable working both independently and within a team Strong interpersonal skills with the ability to engage a range of stakeholders Positive attitude and willingness to learn Well organised with good attention to detail Additional information This role is based in Edinburgh, with an expectation to work primarily from the office (typically 4 days per week) and flexibility to work remotely 1 day per week. Standard working hours are Monday to Friday, with some flexibility available. Occasional travel to other sites may be required. A valid UK driving licence and access to a vehicle is required. This is a great opportunity for a Senior Technology Support Analyst looking to take on a varied role that combines hands-on support with team collaboration and continuous improvement in a dynamic IT environment.
IT Support Analyst - Lancashire We re looking for a proactive IT Support Analyst to provide high quality technical support across the business. You ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You ll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service If you re passionate about delivering great IT support and want to join a growing team, we d love to hear from you. We welcome applicants from all backgrounds. Interested? Please Click Apply Now!
Apr 17, 2026
Full time
IT Support Analyst - Lancashire We re looking for a proactive IT Support Analyst to provide high quality technical support across the business. You ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You ll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service If you re passionate about delivering great IT support and want to join a growing team, we d love to hear from you. We welcome applicants from all backgrounds. Interested? Please Click Apply Now!
CBSbutler Holdings Limited trading as CBSbutler
Yeovil, Somerset
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Oct 09, 2025
Contractor
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 08, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English
Oct 08, 2025
Contractor
My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English
Technical Support Analyst Tier 1 Location: Somerset / Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with user training, process documentation, and occasional onsite support. Key Responsibilities: Act as first point of contact via phone, email, or chat. Log, assign, and resolve support tickets, escalating where appropriate. Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications. Carry out daily system checks and asset management tasks. Contribute to knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A-levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP).
Oct 08, 2025
Full time
Technical Support Analyst Tier 1 Location: Somerset / Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service. The successful candidate will also assist with user training, process documentation, and occasional onsite support. Key Responsibilities: Act as first point of contact via phone, email, or chat. Log, assign, and resolve support tickets, escalating where appropriate. Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications. Carry out daily system checks and asset management tasks. Contribute to knowledge base documentation and process improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A-levels, BTEC, or IT-related qualifications. Microsoft 365 administration knowledge. Experience within a managed service provider (MSP).
IT Support AnalystCambridge (On-Site) £30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel to these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure, including laptops, operating systems, office networks, and telephony systems. Configure user accounts, directories, and distribution lists. Provide support for meeting room AV systems and ensure smooth operation during events. Contribute to continuous improvement of IT services and mentor junior colleagues on routine tasks. Key Skills & Experience We're looking for a proactive and customer-focused IT professional with: Previous experience in an IT Helpdesk or technical support environment. Familiarity with laptops, PC hardware, printers, and scanners. An understanding of basic data patching and system architecture. Excellent written and verbal communication skills with the ability to explain technical issues clearly. A methodical and organised approach with great attention to detail. This is a fantastic chance to join a respected and award-winning organisation where IT is at the heart of its operations. If you have the skills and experience to carry out the role outlined above, please apply using the link provided.
Oct 07, 2025
Full time
IT Support AnalystCambridge (On-Site) £30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel to these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core IT infrastructure, including laptops, operating systems, office networks, and telephony systems. Configure user accounts, directories, and distribution lists. Provide support for meeting room AV systems and ensure smooth operation during events. Contribute to continuous improvement of IT services and mentor junior colleagues on routine tasks. Key Skills & Experience We're looking for a proactive and customer-focused IT professional with: Previous experience in an IT Helpdesk or technical support environment. Familiarity with laptops, PC hardware, printers, and scanners. An understanding of basic data patching and system architecture. Excellent written and verbal communication skills with the ability to explain technical issues clearly. A methodical and organised approach with great attention to detail. This is a fantastic chance to join a respected and award-winning organisation where IT is at the heart of its operations. If you have the skills and experience to carry out the role outlined above, please apply using the link provided.
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 07, 2025
Full time
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Great starting basic salary of £35,000 - £37,000. Private healthcare/insurance. Bonus opportunities. If you're looking for Business Analyst jobs in London, and you're interested in working for one of the largest firms in the financial services sector, look no further - this equities trading company are seeking a Junior Business Analyst to join their growing team. Company profile - Financial Services In this Graduate Business Analyst job in London, you will be joining an independent Pan-European cash equities trading venue who have made a big name for themselves in the world of financial services. Based in the heart of London, they have increased competition in the European exchange market by introducing innovative ideas to exchange technology and lowering trading costs for market participants. Job description - Spanish Speaking Business Analyst (Trading Platform) In this Spanish speaking Business Analyst job in London, you will be gaining valuable experience within the operations departments, with plenty of exposure to client relationship management, too. Being a fairly young business there will be an array of different aspects to this role - including supporting the wider team with the day-to-day management and maintenance of the internal platform, being the first port of call for an exclusive client list and working closely with the wider internal teams. This multi-faceted role would be perfect for an analytical graduate eager to gain experience within a burgeoning financial services company. Please note: This role will have early starts on a rotation basis. You will often need to start work at 7am but you will be able to leave by 3pm that day. Key responsibilities - Spanish Speaking Business Analyst (Trading Platform) In this Spanish Speaking Analyst job in London, your responsibilities will include: Supporting the running and maintenance of our client's core platforms. Providing first-line support, answering phone calls and monitoring the help desk systems. Managing client requests and escalating them to the relevant teams. Conforming to and consistently improving best practices when managing client enquiries. Performing troubleshooting and collection of information for effective internal escalation. Maintaining and enhancing the knowledge base of relevant documentation. Working closely with the wider departments (Compliance, Surveillance and Sales to ensure operational efficiency is achieved across the business. Ensuring process maps are followed to reduce risk. Taking charge of process improvement, making sure that processes are streamlined and effective. Assessing operational functionality and capturing requirements for future development. Taking on extra responsibilities as and when required. Job requirements - Junior Business Analyst (Trading Platform) For this Finance Business Analyst job, we are looking for: A 2.1 in a STEM subject from a top-ranked university. Business level proficiency in Spanish Experience using Unix/Linux servers is desired. The ability to write SQL queries would be a real plus. Confident Excel users, VLookUps and Pivot tables are second nature to you! Excellent communication skills, both written and spoken. Attention to detail and highly numerate. An excellent team player with the ability to work on your own initiative. An interest in financial markets and the requirements to operate effectively in a regulatory environment. Benefits of the Job - Business Analyst (Trading Platform) Great starting basic salary of £35,000 - £37,000. Ideally located offices in the heart of London's city centre. A fantastic opportunity to work within a young business experiencing rapid growth. Flexible schedule. Private healthcare/insurance. Bonus opportunities. Looking for Junior Analyst jobs or Graduate Finance jobs in London and interested in working for a leading equity trading firm in the heart of the city? If you're an analytical graduate looking to break into finance, apply for this entry-level Analyst job in Compliance today. Give A Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
Oct 07, 2025
Full time
Great starting basic salary of £35,000 - £37,000. Private healthcare/insurance. Bonus opportunities. If you're looking for Business Analyst jobs in London, and you're interested in working for one of the largest firms in the financial services sector, look no further - this equities trading company are seeking a Junior Business Analyst to join their growing team. Company profile - Financial Services In this Graduate Business Analyst job in London, you will be joining an independent Pan-European cash equities trading venue who have made a big name for themselves in the world of financial services. Based in the heart of London, they have increased competition in the European exchange market by introducing innovative ideas to exchange technology and lowering trading costs for market participants. Job description - Spanish Speaking Business Analyst (Trading Platform) In this Spanish speaking Business Analyst job in London, you will be gaining valuable experience within the operations departments, with plenty of exposure to client relationship management, too. Being a fairly young business there will be an array of different aspects to this role - including supporting the wider team with the day-to-day management and maintenance of the internal platform, being the first port of call for an exclusive client list and working closely with the wider internal teams. This multi-faceted role would be perfect for an analytical graduate eager to gain experience within a burgeoning financial services company. Please note: This role will have early starts on a rotation basis. You will often need to start work at 7am but you will be able to leave by 3pm that day. Key responsibilities - Spanish Speaking Business Analyst (Trading Platform) In this Spanish Speaking Analyst job in London, your responsibilities will include: Supporting the running and maintenance of our client's core platforms. Providing first-line support, answering phone calls and monitoring the help desk systems. Managing client requests and escalating them to the relevant teams. Conforming to and consistently improving best practices when managing client enquiries. Performing troubleshooting and collection of information for effective internal escalation. Maintaining and enhancing the knowledge base of relevant documentation. Working closely with the wider departments (Compliance, Surveillance and Sales to ensure operational efficiency is achieved across the business. Ensuring process maps are followed to reduce risk. Taking charge of process improvement, making sure that processes are streamlined and effective. Assessing operational functionality and capturing requirements for future development. Taking on extra responsibilities as and when required. Job requirements - Junior Business Analyst (Trading Platform) For this Finance Business Analyst job, we are looking for: A 2.1 in a STEM subject from a top-ranked university. Business level proficiency in Spanish Experience using Unix/Linux servers is desired. The ability to write SQL queries would be a real plus. Confident Excel users, VLookUps and Pivot tables are second nature to you! Excellent communication skills, both written and spoken. Attention to detail and highly numerate. An excellent team player with the ability to work on your own initiative. An interest in financial markets and the requirements to operate effectively in a regulatory environment. Benefits of the Job - Business Analyst (Trading Platform) Great starting basic salary of £35,000 - £37,000. Ideally located offices in the heart of London's city centre. A fantastic opportunity to work within a young business experiencing rapid growth. Flexible schedule. Private healthcare/insurance. Bonus opportunities. Looking for Junior Analyst jobs or Graduate Finance jobs in London and interested in working for a leading equity trading firm in the heart of the city? If you're an analytical graduate looking to break into finance, apply for this entry-level Analyst job in Compliance today. Give A Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
