Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
Apr 27, 2026
Full time
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
Coyle Personnel, is currently seeking a Foot Mobile engineer to work for a Building Maintenance Service Provider based in Central London. This is an exciting opportunity to work within an established team, providing maintenance services across various commercial sites in the Central London. Role Summary: As a Foot Mobile Engineer / Semi Static Engineer (working between 4 and 8 sites per week) you will be responsible for performing PPM and reactive maintenance within both land lord and tenant areas, maintaining site compliance records, overseeing subcontractors, ensuring work is completed to required standards, and completing first-fix repairs. Main Responsibilities Completing PPM and reactive maintenance tasks within commercial buildings. Participate in the on-call system as required. PPM maintenance (SFG 20). Carry out daily inspections. Carry out reactive repairs Provide assistance to the contract Supervisor / contract manager Oversee the Monitoring of the building M/E facilities Carrying out Planned Preventative Maintenance. Other engineering and facilities tasks as requested by the customer through the helpdesk Basic fabric tasks. Required Qualifications and Experience 5 Years experience in a similar field. Extensive knowledge of the techniques of Building Services, Repairs and Maintenance. Communication and IT skills. Recognised City and Guilds Electrical or mechanical qualifications. This role is temporary to permanent for the right person For more details or to apply, please call Liam Hargate from Coyles
Apr 26, 2026
Full time
Coyle Personnel, is currently seeking a Foot Mobile engineer to work for a Building Maintenance Service Provider based in Central London. This is an exciting opportunity to work within an established team, providing maintenance services across various commercial sites in the Central London. Role Summary: As a Foot Mobile Engineer / Semi Static Engineer (working between 4 and 8 sites per week) you will be responsible for performing PPM and reactive maintenance within both land lord and tenant areas, maintaining site compliance records, overseeing subcontractors, ensuring work is completed to required standards, and completing first-fix repairs. Main Responsibilities Completing PPM and reactive maintenance tasks within commercial buildings. Participate in the on-call system as required. PPM maintenance (SFG 20). Carry out daily inspections. Carry out reactive repairs Provide assistance to the contract Supervisor / contract manager Oversee the Monitoring of the building M/E facilities Carrying out Planned Preventative Maintenance. Other engineering and facilities tasks as requested by the customer through the helpdesk Basic fabric tasks. Required Qualifications and Experience 5 Years experience in a similar field. Extensive knowledge of the techniques of Building Services, Repairs and Maintenance. Communication and IT skills. Recognised City and Guilds Electrical or mechanical qualifications. This role is temporary to permanent for the right person For more details or to apply, please call Liam Hargate from Coyles
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales. An outstanding Benefits package including hybrid working and flexible working hours. Key Responsibilities Working closely with the Qualifications and Registration Manager, you will: Deliver registration services including maintaining practitioner records and processing new applications throughout the year. Help assess the suitability of applicants for registration on an annual basis. Gather and update practitioner and employer information on the registration database accurately and efficiently. Provide a responsive and professional bilingual helpdesk service, acting as a key contact for practitioners, employers, and training providers. Prepare reports and performance data for management review. Ensure full compliance with legislation relating to Welsh language, equality, and data protection. Undertake any other duties within the scope of the role as directed by management. What We're Looking For You'll bring excellent attention to detail, strong organisational skills, and the ability to work accurately within structured processes. Equally comfortable working independently or as part of a team, you'll deliver a first-class service to education professionals and stakeholders. Strong communication skills-both written and verbal-are essential, and bilingual ability ( Welsh and English ) Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2026
Contractor
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales. An outstanding Benefits package including hybrid working and flexible working hours. Key Responsibilities Working closely with the Qualifications and Registration Manager, you will: Deliver registration services including maintaining practitioner records and processing new applications throughout the year. Help assess the suitability of applicants for registration on an annual basis. Gather and update practitioner and employer information on the registration database accurately and efficiently. Provide a responsive and professional bilingual helpdesk service, acting as a key contact for practitioners, employers, and training providers. Prepare reports and performance data for management review. Ensure full compliance with legislation relating to Welsh language, equality, and data protection. Undertake any other duties within the scope of the role as directed by management. What We're Looking For You'll bring excellent attention to detail, strong organisational skills, and the ability to work accurately within structured processes. Equally comfortable working independently or as part of a team, you'll deliver a first-class service to education professionals and stakeholders. Strong communication skills-both written and verbal-are essential, and bilingual ability ( Welsh and English ) Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team? Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset. In return, our client is offering a salary of up to £45,000 P/A , depending on experience. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationships Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team. Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence Collaborate across departments to ensure smooth, end-to-end service delivery Manage call-out rotas and resource planning for out-of-hours and weekend services Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance Continuously review and improve processes to keep pace with a growing, evolving business The ideal candidate: Experienced in a helpdesk, scheduling, or service coordination environment Confident leading teams in a fast-moving, reactive service setting Positive, proactive, and solutions-focused with a strong can-do attitude Comfortable managing pressure, changing priorities, emergency work, and high client expectations A strong communicator who builds trust with clients and colleagues alike A team player who is prepared to step up, roll up their sleeves, and go the extra mile Highly organised, resilient, and decisive under pressure Ambitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!
Apr 26, 2026
Full time
Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team? Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset. In return, our client is offering a salary of up to £45,000 P/A , depending on experience. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationships Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team. Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence Collaborate across departments to ensure smooth, end-to-end service delivery Manage call-out rotas and resource planning for out-of-hours and weekend services Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance Continuously review and improve processes to keep pace with a growing, evolving business The ideal candidate: Experienced in a helpdesk, scheduling, or service coordination environment Confident leading teams in a fast-moving, reactive service setting Positive, proactive, and solutions-focused with a strong can-do attitude Comfortable managing pressure, changing priorities, emergency work, and high client expectations A strong communicator who builds trust with clients and colleagues alike A team player who is prepared to step up, roll up their sleeves, and go the extra mile Highly organised, resilient, and decisive under pressure Ambitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
Apr 25, 2026
Full time
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 25, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Apr 25, 2026
Full time
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 25, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Our client BAE Systems, a prominent company in the defence and security sector, is seeking a Senior LSAR Engineer to join their team on a contract basis. Key Responsibilities: Screening and integration of engineering information into the project-controlled toolsets, ensuring the integration and accuracy of the ILS dataset. Supporting alignment of the ILS dataset with third-party datasets. Investigating and responding to queries regarding the data within toolsets, as directed by the Project Manager or Helpdesk Lead. Creating a Product Breakdown Structure within the ILS toolset consistent with existing data held. Integrating engineering information from third parties into the toolset, capturing key fields such as maintenance, technical documentation, parts, and tools. Building complex queries and reports to extract data held within the ILS toolsets as required. Supporting helpdesk change management process and liaising with internal and external stakeholders, providing advice and guidance on ILS data requirements. Managing task deadlines, quality standards, and budget demands, and providing on-the-job training and mentoring to others as requested by line management. Job Requirements: Experience with Logistics Support Analysis Record (LSAR). General engineering knowledge with the ability to interpret engineering drawings. Knowledge of DefStan 00-60, DefStan 00-600, ASD S2000L, S3000M is desirable. Understanding of configuration management principles is beneficial. Ability to work independently and conduct technical issue investigations. Well-developed communication skills for interfacing with stakeholders and producing coherent responses. Benefits: This role offers a chance to work on critical defence and security projects. Collaborative and supportive team environment. Hybrid working arrangements with remote work possible, with occasional on-site requirements. If you are an experienced LSAR Engineer looking for an exciting contract role in the defence and security sector, we would love to hear from you. Apply now to join our client's dynamic team.
Apr 25, 2026
Contractor
Our client BAE Systems, a prominent company in the defence and security sector, is seeking a Senior LSAR Engineer to join their team on a contract basis. Key Responsibilities: Screening and integration of engineering information into the project-controlled toolsets, ensuring the integration and accuracy of the ILS dataset. Supporting alignment of the ILS dataset with third-party datasets. Investigating and responding to queries regarding the data within toolsets, as directed by the Project Manager or Helpdesk Lead. Creating a Product Breakdown Structure within the ILS toolset consistent with existing data held. Integrating engineering information from third parties into the toolset, capturing key fields such as maintenance, technical documentation, parts, and tools. Building complex queries and reports to extract data held within the ILS toolsets as required. Supporting helpdesk change management process and liaising with internal and external stakeholders, providing advice and guidance on ILS data requirements. Managing task deadlines, quality standards, and budget demands, and providing on-the-job training and mentoring to others as requested by line management. Job Requirements: Experience with Logistics Support Analysis Record (LSAR). General engineering knowledge with the ability to interpret engineering drawings. Knowledge of DefStan 00-60, DefStan 00-600, ASD S2000L, S3000M is desirable. Understanding of configuration management principles is beneficial. Ability to work independently and conduct technical issue investigations. Well-developed communication skills for interfacing with stakeholders and producing coherent responses. Benefits: This role offers a chance to work on critical defence and security projects. Collaborative and supportive team environment. Hybrid working arrangements with remote work possible, with occasional on-site requirements. If you are an experienced LSAR Engineer looking for an exciting contract role in the defence and security sector, we would love to hear from you. Apply now to join our client's dynamic team.
IT Trainer Executive Durham (with travel across UK offices) Full-time 35 hours per week Flexible working About the Role We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm. Location Based in Durham Regular travel to other UK offices required Key Responsibilities IT Onboarding & Induction Deliver engaging IT induction sessions for all new starters Provide role-specific training for legal teams, support staff, and managers Ensure colleagues are confident using core systems and devices Systems Training Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365) Create user guides, video walkthroughs, and e-learning content Support system upgrades and new technology rollouts Device & Hardware Training Train users on: Mobile devices and apps Secure printing and scanning (MFDs/photocopiers) Telephony and video tools (e.g. Teams Rooms, headsets) Cybersecurity Awareness Deliver firmwide cybersecurity training Educate users on phishing, data protection, and safe digital behaviour Reinforce best practices through ongoing sessions Project Support Contribute to IT projects through training, documentation, and rollout planning Support user acceptance testing and stakeholder communication Align training delivery with project goals Training Needs & Continuous Improvement Identify training needs through engagement with IT Helpdesk trends Schedule refresher sessions for systems and cybersecurity topics Maintain a training calendar and track attendance/feedback Continuously improve training content and delivery What We're Looking For Experience & Knowledge 3-5 years' experience delivering IT training in a professional environment Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Experience creating training materials (guides, videos, e-learning) Familiarity with system rollouts and upgrades Ideally experience within legal or professional services environments Understanding of cybersecurity awareness and best practices Skills & Attributes Excellent communication and presentation skills Ability to translate technical concepts into simple, practical guidance Strong organisational and planning skills Ability to manage workload across multiple locations Proactive and solutions-focused mindset Confident working with stakeholders at all levels Approachable, patient, and enthusiastic about helping others Willingness to travel between offices Our Values We are looking for someone who embodies: Cooperation - supporting colleagues and clients Courage - thinking big and being ambitious Excellence - delivering high standards Integrity - being open and transparent Kindness - valuing people and community What's in It for You? Competitive salary + annual bonus scheme 4% employer pension contribution 25 days holiday + 3 days at Christmas 5 extra days leave every 5 years Life assurance (3x salary) Employee Assistance Programme (24/7 support) Free annual flu jab Discounts via wellbeing & retail apps £50 birthday gift + flexible day £50 Christmas gift + office closure Cycle to work scheme Electric car salary sacrifice scheme Office refreshments Access to shared experiences (e.g. museum passes) Opportunity to join internal working groups (wellbeing, diversity, sustainability, community) Regular employee surveys and guest speakers Ready to Apply? If you're passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we'd love to hear from you.
Apr 25, 2026
Full time
IT Trainer Executive Durham (with travel across UK offices) Full-time 35 hours per week Flexible working About the Role We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm. Location Based in Durham Regular travel to other UK offices required Key Responsibilities IT Onboarding & Induction Deliver engaging IT induction sessions for all new starters Provide role-specific training for legal teams, support staff, and managers Ensure colleagues are confident using core systems and devices Systems Training Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365) Create user guides, video walkthroughs, and e-learning content Support system upgrades and new technology rollouts Device & Hardware Training Train users on: Mobile devices and apps Secure printing and scanning (MFDs/photocopiers) Telephony and video tools (e.g. Teams Rooms, headsets) Cybersecurity Awareness Deliver firmwide cybersecurity training Educate users on phishing, data protection, and safe digital behaviour Reinforce best practices through ongoing sessions Project Support Contribute to IT projects through training, documentation, and rollout planning Support user acceptance testing and stakeholder communication Align training delivery with project goals Training Needs & Continuous Improvement Identify training needs through engagement with IT Helpdesk trends Schedule refresher sessions for systems and cybersecurity topics Maintain a training calendar and track attendance/feedback Continuously improve training content and delivery What We're Looking For Experience & Knowledge 3-5 years' experience delivering IT training in a professional environment Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Experience creating training materials (guides, videos, e-learning) Familiarity with system rollouts and upgrades Ideally experience within legal or professional services environments Understanding of cybersecurity awareness and best practices Skills & Attributes Excellent communication and presentation skills Ability to translate technical concepts into simple, practical guidance Strong organisational and planning skills Ability to manage workload across multiple locations Proactive and solutions-focused mindset Confident working with stakeholders at all levels Approachable, patient, and enthusiastic about helping others Willingness to travel between offices Our Values We are looking for someone who embodies: Cooperation - supporting colleagues and clients Courage - thinking big and being ambitious Excellence - delivering high standards Integrity - being open and transparent Kindness - valuing people and community What's in It for You? Competitive salary + annual bonus scheme 4% employer pension contribution 25 days holiday + 3 days at Christmas 5 extra days leave every 5 years Life assurance (3x salary) Employee Assistance Programme (24/7 support) Free annual flu jab Discounts via wellbeing & retail apps £50 birthday gift + flexible day £50 Christmas gift + office closure Cycle to work scheme Electric car salary sacrifice scheme Office refreshments Access to shared experiences (e.g. museum passes) Opportunity to join internal working groups (wellbeing, diversity, sustainability, community) Regular employee surveys and guest speakers Ready to Apply? If you're passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we'd love to hear from you.
Team Support Manager Work Pattern Monday 14:00-22:00 Tuesday 14:00-22:00 Wednesday 14:00-22:00 Thursday 14:00-22:00 Saturday 14:00-22:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Apr 25, 2026
Full time
Team Support Manager Work Pattern Monday 14:00-22:00 Tuesday 14:00-22:00 Wednesday 14:00-22:00 Thursday 14:00-22:00 Saturday 14:00-22:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Think Specialist Recruitment
Aston Clinton, Buckinghamshire
Stock Manager - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based near Aylesbury. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for a Stock Control Manager to join their busy fast-paced team. As a Stock Control Manager, you will be responsible for leading and coordinating activities of stock controllers across various shifts, supporting the performance and development of the wider warehouse team, drive compliance with operational standards and safety procedures, and work closely with management to achieve productivity, accuracy, and service-level targets. Your primary activities will include scheduling daily/weekly tasks with the main objective of keeping sufficient and correct stock levels in pick locations for order fulfilment throughout the working day. You will be an organised team player who can continuously meet expectations, with an ability to communicate effectively with a diverse range of people This position is a Monday to Friday role working 9am to 5pm. On offer is an annual salary of 33k. You would be working for a growing business, with modern offices and a great company culture. Duties Include: Staff management, performance management, staff training and coaching, responsible for achieving operational targets within the remit of stock control department. Responsible for stock integrity with aim to maintain 100% accuracy. Accurate and timely recording of 3PL storage reporting. Manages periodic stock movement reviews, creates optimisation plans aiming to provide efficient picking and storage layouts. Manages storage and develops consolidation plans with aim to increase available storage. Manages replenishment plan to reduce pending replenishment pick shortages. Operating on multiple WMS systems to ensure the maintenance of stock integrity, utilising existing or creating bespoke reports to achieve this. Training and educating the organisation in effective stock management so that capability increases across the organisation. Candidate requirements: Accurate data skills, PC literate WMS advanced / super user experience Inventory or stock control team leader experience Leadership skills at a supervisory level Demonstrate support and drive for continuous improvement activity Ability to represent company values and embody company goals and visions Communicate in a professional, clear and concise way Ability to demonstrate an organised and accurate approach when working in a busy environment. Practical problem-solving skills with a hands-on approach to resolution. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Apr 25, 2026
Full time
Stock Manager - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based near Aylesbury. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for a Stock Control Manager to join their busy fast-paced team. As a Stock Control Manager, you will be responsible for leading and coordinating activities of stock controllers across various shifts, supporting the performance and development of the wider warehouse team, drive compliance with operational standards and safety procedures, and work closely with management to achieve productivity, accuracy, and service-level targets. Your primary activities will include scheduling daily/weekly tasks with the main objective of keeping sufficient and correct stock levels in pick locations for order fulfilment throughout the working day. You will be an organised team player who can continuously meet expectations, with an ability to communicate effectively with a diverse range of people This position is a Monday to Friday role working 9am to 5pm. On offer is an annual salary of 33k. You would be working for a growing business, with modern offices and a great company culture. Duties Include: Staff management, performance management, staff training and coaching, responsible for achieving operational targets within the remit of stock control department. Responsible for stock integrity with aim to maintain 100% accuracy. Accurate and timely recording of 3PL storage reporting. Manages periodic stock movement reviews, creates optimisation plans aiming to provide efficient picking and storage layouts. Manages storage and develops consolidation plans with aim to increase available storage. Manages replenishment plan to reduce pending replenishment pick shortages. Operating on multiple WMS systems to ensure the maintenance of stock integrity, utilising existing or creating bespoke reports to achieve this. Training and educating the organisation in effective stock management so that capability increases across the organisation. Candidate requirements: Accurate data skills, PC literate WMS advanced / super user experience Inventory or stock control team leader experience Leadership skills at a supervisory level Demonstrate support and drive for continuous improvement activity Ability to represent company values and embody company goals and visions Communicate in a professional, clear and concise way Ability to demonstrate an organised and accurate approach when working in a busy environment. Practical problem-solving skills with a hands-on approach to resolution. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Think Specialist Recruitment
Aston Clinton, Buckinghamshire
Warehouse Manager - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based near Aylesbury. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for a Warehouse Manager to join their busy fast-paced team. This is a full-time permanent role responsible for the overall leadership and performance of a fast-paced 3PL warehouse operation. You will report directly to the Head of Operations and be accountable for delivering operational excellence across all warehouse functions. This position is ideal for a strategic yet hands-on leader, capable of managing multiple priorities, driving continuous improvement, and leading a large operational team through change and growth. You will manage 3 Team Managers, 7 Supervisors, and 25 Operatives, alongside temporary seasonal staff. This position is a Monday to Friday role working 9am to 5pm. On offer is an annual salary of 44k. You would be working for a growing business, with modern offices and a great company culture. Duties Include: Ensure the warehouse operates at peak efficiency by leading, organising, directing, and developing all operational teams. Oversee all warehouse functions including Goods In, Put Away, Replenishment, pick/pack and despatch Lead, coach, and develop Team Managers and Supervisors to effectively manage day-to-day operations Ensure smooth and effective handovers between shifts and departments. Lead WMS implementation and rollout activity, including process mapping, testing, training, and embedding best practice across the operation. Plan and allocate MHE (Material Handling Equipment) fleet resources across all departments Review and plan workflow, staffing levels, space utilisation, and equipment requirements Manage labour planning, absence, and holiday approvals in line with company policy Maintain a safe and compliant working environment by enforcing health & safety and legal standards at all times. Meet regularly with the Head of Operations to review performance, analyse data, and implement actionable plans for continuous improvement and cost control. Oversee performance management across all levels, including KPI reporting, attendance, development, investigations, and disciplinary processes. Ensure accurate and timely fulfilment of orders across all channels, maintaining high standards of quality and service. Candidate requirements: Proven leadership experience within a fast-paced 3PL warehouse environment. Strong people management experience, managing multiple layers of leadership. Demonstrated ability to lead through delegation and develop high-performing teams. Extensive knowledge of warehouse operations, procedures, and best practices. Experience with WMS implementation and optimisation. Strong understanding of labour planning and operational resource management. Excellent problem-solving and decision-making skills. Confident communicator, able to influence at all levels internally and externally. Continuous improvement mindset with a focus on operational excellence. Strong knowledge of Health & Safety and food safety standards. Proficient in Microsoft Office and warehouse systems. Experience managing MHE fleet and ensuring compliance. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Apr 25, 2026
Full time
Warehouse Manager - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based near Aylesbury. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for a Warehouse Manager to join their busy fast-paced team. This is a full-time permanent role responsible for the overall leadership and performance of a fast-paced 3PL warehouse operation. You will report directly to the Head of Operations and be accountable for delivering operational excellence across all warehouse functions. This position is ideal for a strategic yet hands-on leader, capable of managing multiple priorities, driving continuous improvement, and leading a large operational team through change and growth. You will manage 3 Team Managers, 7 Supervisors, and 25 Operatives, alongside temporary seasonal staff. This position is a Monday to Friday role working 9am to 5pm. On offer is an annual salary of 44k. You would be working for a growing business, with modern offices and a great company culture. Duties Include: Ensure the warehouse operates at peak efficiency by leading, organising, directing, and developing all operational teams. Oversee all warehouse functions including Goods In, Put Away, Replenishment, pick/pack and despatch Lead, coach, and develop Team Managers and Supervisors to effectively manage day-to-day operations Ensure smooth and effective handovers between shifts and departments. Lead WMS implementation and rollout activity, including process mapping, testing, training, and embedding best practice across the operation. Plan and allocate MHE (Material Handling Equipment) fleet resources across all departments Review and plan workflow, staffing levels, space utilisation, and equipment requirements Manage labour planning, absence, and holiday approvals in line with company policy Maintain a safe and compliant working environment by enforcing health & safety and legal standards at all times. Meet regularly with the Head of Operations to review performance, analyse data, and implement actionable plans for continuous improvement and cost control. Oversee performance management across all levels, including KPI reporting, attendance, development, investigations, and disciplinary processes. Ensure accurate and timely fulfilment of orders across all channels, maintaining high standards of quality and service. Candidate requirements: Proven leadership experience within a fast-paced 3PL warehouse environment. Strong people management experience, managing multiple layers of leadership. Demonstrated ability to lead through delegation and develop high-performing teams. Extensive knowledge of warehouse operations, procedures, and best practices. Experience with WMS implementation and optimisation. Strong understanding of labour planning and operational resource management. Excellent problem-solving and decision-making skills. Confident communicator, able to influence at all levels internally and externally. Continuous improvement mindset with a focus on operational excellence. Strong knowledge of Health & Safety and food safety standards. Proficient in Microsoft Office and warehouse systems. Experience managing MHE fleet and ensuring compliance. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Depot Manager Salary: £32,000 Location: Elephant & Castle Hours: Mon-Thurs 08:00am-5:00pm and Friday 08:00am-4:00pm This is a full time office based role Why Join? Dynamic Environment: Join a lively team committed to excellence and innovation. Career Growth: Opportunities for professional development and training. Supportive Culture: Work in an environment that values teamwork and communication. Are you ready to take charge and lead a dynamic team in a fast-paced environment? Our client, a growing and successful cleaning company, is on the lookout for a motivated and detail-oriented Depot Manager to join their team! If you have a passion for logistics, stock management, and ensuring smooth operations, this could be the perfect opportunity for you. Key Responsibilities Stock Management and placing timely orders with suppliers for consumables for clients and the office Liaise effectively with clients, drivers, suppliers and the team Planning weekly deliveries Reconcile orders/invoices/credit notes etc. Issue stock to sites via software Purchase machinery and equipment for sites and managers Health & Safety Compliance including COSHH manual management, Fire safety, PAT testing, DSE assessments Timely client communication and helpdesk support Arrange booking and training courses Team Support Other duties as required Requirements for the role Proven experience in depot or logistics management is beneficial Strong organisational skills, attention to detail, and excellent communication Quick thinker with a knack for resolving issues Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 24, 2026
Full time
Depot Manager Salary: £32,000 Location: Elephant & Castle Hours: Mon-Thurs 08:00am-5:00pm and Friday 08:00am-4:00pm This is a full time office based role Why Join? Dynamic Environment: Join a lively team committed to excellence and innovation. Career Growth: Opportunities for professional development and training. Supportive Culture: Work in an environment that values teamwork and communication. Are you ready to take charge and lead a dynamic team in a fast-paced environment? Our client, a growing and successful cleaning company, is on the lookout for a motivated and detail-oriented Depot Manager to join their team! If you have a passion for logistics, stock management, and ensuring smooth operations, this could be the perfect opportunity for you. Key Responsibilities Stock Management and placing timely orders with suppliers for consumables for clients and the office Liaise effectively with clients, drivers, suppliers and the team Planning weekly deliveries Reconcile orders/invoices/credit notes etc. Issue stock to sites via software Purchase machinery and equipment for sites and managers Health & Safety Compliance including COSHH manual management, Fire safety, PAT testing, DSE assessments Timely client communication and helpdesk support Arrange booking and training courses Team Support Other duties as required Requirements for the role Proven experience in depot or logistics management is beneficial Strong organisational skills, attention to detail, and excellent communication Quick thinker with a knack for resolving issues Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Artis HR are supporting an organisation to recruit an HR Advisor into their established People function on a 12-month fixed-term contract. This is a full-time, generalist role offering the opportunity to work closely with senior HR colleagues to deliver a high-quality, professional and responsive HR service across the business. You'll play a key role in supporting the delivery of the wider People strategy, contributing to initiatives across talent development, engagement, wellbeing and organisational change. The role Working as part of a collaborative HR team, you will provide advice and guidance to managers across a wide range of HR matters, while also supporting on projects and wider people initiatives. This is a varied role with a strong focus on employee relations, alongside exposure to data, policy development and organisational change. Key responsibilities -Provide advice, guidance and coaching to managers on employee relations matters including disciplinary, grievance, absence and performance -Support HR Business Partners with organisational change initiatives, restructures and project delivery -Assist in the development and implementation of HR policies in line with employment law and best practice -Contribute to people initiatives across talent development, engagement and wellbeing -Support with HR reporting, data analysis and insight to inform decision making -Work collaboratively across the wider People function to deliver a consistent and high-quality HR service -Assist with job evaluation and workforce planning activities -Support HR helpdesk queries and contribute to wider team activities About you -Previous experience within an HR Advisor or generalist HR role -Strong experience managing a range of employee relations casework -Good understanding of UK employment law -Confident providing pragmatic, commercial HR advice -Strong relationship-building and communication skills Able to work independently and as part of a wider team in a fast-paced environment High attention to detail with a proactive and adaptable approach CIPD qualified or working towards (desirable) Why apply? -Opportunity to join a collaborative and supportive HR team -Broad, generalist role with exposure to both operational and project work -Involvement in key people initiatives and organisational change -Hybrid working model with flexibility Interested? If you're looking for a role where you can grow, take ownership and make a real impact, I'd love to have a chat. Please note, you must have the right to work in the UK and be within a commutable distance of Cheltenham for this role. We aim to respond to every application, however due to high volumes this isn't always possible. We may be in touch via phone or email to ask a few additional questions or to arrange an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Apr 24, 2026
Contractor
Artis HR are supporting an organisation to recruit an HR Advisor into their established People function on a 12-month fixed-term contract. This is a full-time, generalist role offering the opportunity to work closely with senior HR colleagues to deliver a high-quality, professional and responsive HR service across the business. You'll play a key role in supporting the delivery of the wider People strategy, contributing to initiatives across talent development, engagement, wellbeing and organisational change. The role Working as part of a collaborative HR team, you will provide advice and guidance to managers across a wide range of HR matters, while also supporting on projects and wider people initiatives. This is a varied role with a strong focus on employee relations, alongside exposure to data, policy development and organisational change. Key responsibilities -Provide advice, guidance and coaching to managers on employee relations matters including disciplinary, grievance, absence and performance -Support HR Business Partners with organisational change initiatives, restructures and project delivery -Assist in the development and implementation of HR policies in line with employment law and best practice -Contribute to people initiatives across talent development, engagement and wellbeing -Support with HR reporting, data analysis and insight to inform decision making -Work collaboratively across the wider People function to deliver a consistent and high-quality HR service -Assist with job evaluation and workforce planning activities -Support HR helpdesk queries and contribute to wider team activities About you -Previous experience within an HR Advisor or generalist HR role -Strong experience managing a range of employee relations casework -Good understanding of UK employment law -Confident providing pragmatic, commercial HR advice -Strong relationship-building and communication skills Able to work independently and as part of a wider team in a fast-paced environment High attention to detail with a proactive and adaptable approach CIPD qualified or working towards (desirable) Why apply? -Opportunity to join a collaborative and supportive HR team -Broad, generalist role with exposure to both operational and project work -Involvement in key people initiatives and organisational change -Hybrid working model with flexibility Interested? If you're looking for a role where you can grow, take ownership and make a real impact, I'd love to have a chat. Please note, you must have the right to work in the UK and be within a commutable distance of Cheltenham for this role. We aim to respond to every application, however due to high volumes this isn't always possible. We may be in touch via phone or email to ask a few additional questions or to arrange an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip-top shape. We re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you ll play a key role in making sure our projects stay on track. If you re a problem-solver with a knack for systems, we d love to have you on board! Key Responsibilities Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. Assign tasks to engineers, update job statuses, and keep everything logged properly. Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. Keep an eye on system data, whip up reports on job progress, and make sure we re meeting service standards. Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. Keep records spick and span jobs, client chats, and system updates all included. Chip in with ideas to streamline processes and make our systems work even better. What We re Looking For Experience in a help desk, coordinator, or admin role bonus points if it s in building services, facilities management, or something similar. Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. Solid IT skills and a knack for picking up new software quick-smart. Top-notch communication skills, with a friendly, client-first attitude. Brilliant at staying organised and juggling tasks in a busy setting. A proper team player who s happy to crack on independently when needed. Nice to Have Familiarity with ITIL principles or help desk ticketing systems. A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? Join a cracking team in a growing company that values your input. Get stuck into industry-leading tools and build your skills. Competitive salary and benefits to match your experience. Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you re the right fit. Salary Negotiable dependent on experience / seniority.
Apr 24, 2026
Full time
Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip-top shape. We re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you ll play a key role in making sure our projects stay on track. If you re a problem-solver with a knack for systems, we d love to have you on board! Key Responsibilities Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. Assign tasks to engineers, update job statuses, and keep everything logged properly. Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. Keep an eye on system data, whip up reports on job progress, and make sure we re meeting service standards. Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. Keep records spick and span jobs, client chats, and system updates all included. Chip in with ideas to streamline processes and make our systems work even better. What We re Looking For Experience in a help desk, coordinator, or admin role bonus points if it s in building services, facilities management, or something similar. Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. Solid IT skills and a knack for picking up new software quick-smart. Top-notch communication skills, with a friendly, client-first attitude. Brilliant at staying organised and juggling tasks in a busy setting. A proper team player who s happy to crack on independently when needed. Nice to Have Familiarity with ITIL principles or help desk ticketing systems. A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? Join a cracking team in a growing company that values your input. Get stuck into industry-leading tools and build your skills. Competitive salary and benefits to match your experience. Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you re the right fit. Salary Negotiable dependent on experience / seniority.
Work Pattern Week 1 Sunday 07:00-15:00 Tuesday 05:00-13:00 Wednesday 05:00-13:00 Tuesday 05:00-13:00 Friday 12:00-20:00 Week 2 Monday 05:00-13:00 Tuesday 05:00-13:00 Thursday 14:00-22:00 Friday 12:00-20:00 Saturday 12:00-20:00 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Apr 24, 2026
Full time
Work Pattern Week 1 Sunday 07:00-15:00 Tuesday 05:00-13:00 Wednesday 05:00-13:00 Tuesday 05:00-13:00 Friday 12:00-20:00 Week 2 Monday 05:00-13:00 Tuesday 05:00-13:00 Thursday 14:00-22:00 Friday 12:00-20:00 Saturday 12:00-20:00 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: We are currently recruiting for a Service Delivery Manager - to join our passionate and driven Technical Mobile Team. Key Responsibilities: Responsible for the day to day management and supervision of the mobile engineering team to ensure your team carries out all planned maintenance to all building plants, equipment and systems to meet and exceed expectations and agreed service level agreements and operational performance of contracts within the designated region. Account management and client relationship management of a select number of contracts within your region. Ensuring an efficient and high standard of delivery of services within contractual KPIs through your regional mobile engineering team. Managing coordination with the helpdesk and fully close out of tasks with clear and comprehensive job sheets and compliance paperwork. Develop mobile engineers and drive performance while acting as the first point of escalation for Account/Contract Managers and Helpdesk. You will be a highly motivated, self starter who can work autonomously and deliver against tight deadlines. Have the ability to work through a technical problem to resolution. Be able to supervise and manage a team in delivering world class service to clients. Have a good commercial understanding of both contracts and overall business requirements. Display a 'can do attitude' ethos to ensure that all tasks within your team's capabilities can be achieved while on site and are completed in a timely manner. Essential Hiring Criteria: Applicants must have the right to work in the UK. Technically qualified. Experience in supervising an engineering Maintenance team to achieve continuous improvement in standards. Strong understanding of Technical Services Infrastructure. Experience in the field. Sound understanding of H&S, Environment, and QA procedures, and experience in supervising and developing operational teams. Good level of IT skills - MS Office and associated technical software. Experience in using CAFM systems. Excellent verbal and written communication skills. Ability to develop solutions to new problems as they arise, including effective planning and 'win win' solutions. Owning and maintaining issues, demonstrating management skills and capabilities. Ability to influence and hold a position in a debate, commanding credibility and managing expectations by attending contract client meetings representing their region. An excellent team player and leader with the ability to "set the tone" for the team and drive all persons in a positive and proactive manner. Personal Attributes: High attention to detail. Methodical and procedure approach to problem solving. Patient approach to work and communication style. Collaborate with stakeholders from different teams and organisations. Understands client's business and drivers. Excellent communication skills at all levels. Adaptable and flexible to change. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Apr 23, 2026
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: We are currently recruiting for a Service Delivery Manager - to join our passionate and driven Technical Mobile Team. Key Responsibilities: Responsible for the day to day management and supervision of the mobile engineering team to ensure your team carries out all planned maintenance to all building plants, equipment and systems to meet and exceed expectations and agreed service level agreements and operational performance of contracts within the designated region. Account management and client relationship management of a select number of contracts within your region. Ensuring an efficient and high standard of delivery of services within contractual KPIs through your regional mobile engineering team. Managing coordination with the helpdesk and fully close out of tasks with clear and comprehensive job sheets and compliance paperwork. Develop mobile engineers and drive performance while acting as the first point of escalation for Account/Contract Managers and Helpdesk. You will be a highly motivated, self starter who can work autonomously and deliver against tight deadlines. Have the ability to work through a technical problem to resolution. Be able to supervise and manage a team in delivering world class service to clients. Have a good commercial understanding of both contracts and overall business requirements. Display a 'can do attitude' ethos to ensure that all tasks within your team's capabilities can be achieved while on site and are completed in a timely manner. Essential Hiring Criteria: Applicants must have the right to work in the UK. Technically qualified. Experience in supervising an engineering Maintenance team to achieve continuous improvement in standards. Strong understanding of Technical Services Infrastructure. Experience in the field. Sound understanding of H&S, Environment, and QA procedures, and experience in supervising and developing operational teams. Good level of IT skills - MS Office and associated technical software. Experience in using CAFM systems. Excellent verbal and written communication skills. Ability to develop solutions to new problems as they arise, including effective planning and 'win win' solutions. Owning and maintaining issues, demonstrating management skills and capabilities. Ability to influence and hold a position in a debate, commanding credibility and managing expectations by attending contract client meetings representing their region. An excellent team player and leader with the ability to "set the tone" for the team and drive all persons in a positive and proactive manner. Personal Attributes: High attention to detail. Methodical and procedure approach to problem solving. Patient approach to work and communication style. Collaborate with stakeholders from different teams and organisations. Understands client's business and drivers. Excellent communication skills at all levels. Adaptable and flexible to change. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Jacob Grey Recruitment
Welwyn Garden City, Hertfordshire
Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first. Reporting to the help desk manager, your duties will include: Dealing with a wide range of external customer queries relating to our client's bespoke CRM software package which includes 15 varied modules (full training is provided on these modules) Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules Dealing with both 'teething problems' relating to new customers following implementation of the client's software, as well as legacy customers seeking guidance on specific modules Escalating queries and matters to other teams (e.g. upgrades to existing software) Liaising with the other members of the help desk team to resolve higher level queries Assisting more junior members of the team where applicable Liaising with the sales department and field based training team where applicable Ad hoc duties as and when required On offer is a market leading salary and the opportunity to work for a genuinely good business which puts its people first. Over time, for the right person, there will be the opportunity to progress into a team leadership role and/or journey into other parts of the business depending on your skill set/ambitions. You will also be rewarded with a company performance related bonus scheme, and inclusion in the companies Group Life Insurance after the first year. The successful candidate will ideally have 2 years application support experience. But our client is open to individuals with customer service experience or exposure to a similar background. You will also have the ability to manage a wide range of problems in a logical manner, in what can be a challenging and demanding environment. Above all you must be hardworking, upbeat/energetic, and possess excellent communication skills. Beneficial experience would include MS-Windows Operating Systems, Linux Operating Systems, Understanding of networking and TCP/IP and exposure to Financial/Accounting Systems Please note that this is an office-based role so candidates will need to be able to travel to Welwyn Garden City on a daily basis. We look forward to receiving your application.
Apr 23, 2026
Full time
Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first. Reporting to the help desk manager, your duties will include: Dealing with a wide range of external customer queries relating to our client's bespoke CRM software package which includes 15 varied modules (full training is provided on these modules) Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules Dealing with both 'teething problems' relating to new customers following implementation of the client's software, as well as legacy customers seeking guidance on specific modules Escalating queries and matters to other teams (e.g. upgrades to existing software) Liaising with the other members of the help desk team to resolve higher level queries Assisting more junior members of the team where applicable Liaising with the sales department and field based training team where applicable Ad hoc duties as and when required On offer is a market leading salary and the opportunity to work for a genuinely good business which puts its people first. Over time, for the right person, there will be the opportunity to progress into a team leadership role and/or journey into other parts of the business depending on your skill set/ambitions. You will also be rewarded with a company performance related bonus scheme, and inclusion in the companies Group Life Insurance after the first year. The successful candidate will ideally have 2 years application support experience. But our client is open to individuals with customer service experience or exposure to a similar background. You will also have the ability to manage a wide range of problems in a logical manner, in what can be a challenging and demanding environment. Above all you must be hardworking, upbeat/energetic, and possess excellent communication skills. Beneficial experience would include MS-Windows Operating Systems, Linux Operating Systems, Understanding of networking and TCP/IP and exposure to Financial/Accounting Systems Please note that this is an office-based role so candidates will need to be able to travel to Welwyn Garden City on a daily basis. We look forward to receiving your application.
Grafham Water Center
Little Stukeley, Cambridgeshire
# Site Facilities Officer About the roleA new opportunity has arisen for a Site Facilities Officer to join the Property Services Site Facilities Team primarily based at our headquarters, New Shire Hall in Alconbury Weald, occasionally at a CCC office location in Histon, near Cambridge and regularly working at CCC's sites throughout Cambridgeshire.We are looking to appoint a committed and self-motivated professional to support the CCC Facilities Management and Property Services team. The successful candidate will be responsible for monitoring the preventative and reactive maintenance cycles, minor repairs, liaising with building contractors and the property services helpdesk, security of keys, building checks, overseeing visitor parking, collection and deliveries, working on the set-up of some corporate events and ensuring our buildings are safe, secure, clean, tidy and fit for purpose.You will need to have some experience of working in a building facilities and customer service environment as part of a busy team. Ideally you will have undertaken some formal training in property and facilities related subjects covering the health and safety of yourself and others.The successful candidate must be proactive and able to work under their own initiative, as well as contributing to team working. You will be an ambitious and innovative individual who is focussed on providing good customer service, with excellent communication skills to deal with customers and colleagues at all levels. A full driving licence and the ability to work flexibly are essential for this role.Applications close on Monday 4th May 2026For informal enquiries or a discussion about the job role, please contact our Facilities Manager, Richard Panter on or by email at: or our Site Facilities Manager, Gavin Barber on or to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. Overall purpose of the job To monitor, manage and assist in ensuring that all CCC corporate properties are fit for purpose, are safe for our customers and staff to utilise daily and our contractors adhere to the internal processes set out within our service level agreements with specific attention to adherence to health and safety whilst working within an operational building. To check, oversee and carry out small building repairs, where possible and when required be responsible for budgetary expenditure to facilitate repairs. Monitor and oversee the cleaning, security, waste management and grounds maintenance contracts at all our corporate sites throughout the county for compliance to standards. Manage contractors while on site, assisting with agreeing site access and ensuring that internal processes are always adhered to ensuring safety and compliance within an operational working building. Audit and report on maintenance issues through the appropriate route Performance and Risk management issues are recorded requiring good IT skills to use the FM Concerto system. To provide leadership and support to colleagues within Property on all matters relating to building maintenance, access, security, Councillor support and civic duties throughout the corporate Property Portfolio. (main accountabilities are listed in the attached Job description) Qualifications, knowledge, skills and experience The ideal applicant will have good communication and organisational skills, the ability to work individually as well as part of a team. Full details of requirements for qualifications, skills and experience are detailed in the attached person specification. Our benefitsWe value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage A comprehensive wellbeing package to cover all aspects of wellbeing , both in and out of work, which can also be accessed by your family Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings Access to development opportunities , apprenticeships and qualified coaches to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network Opportunities to nominate and receive Employee Recognition Awards An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemesTake a look at our Employment Benefits Brochure attached to this advert to find out more.Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.Our four values are central to our culture, driving everything we do.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.The following content displays a map of the job's location. (C) OpenStreetMap contributors Site Facilities Officer Salary £28,598 - £31,022 Salary Frequency Annual Working Hours 37 Job Reference Ref/1757/8367 Contract Type
Apr 23, 2026
Full time
# Site Facilities Officer About the roleA new opportunity has arisen for a Site Facilities Officer to join the Property Services Site Facilities Team primarily based at our headquarters, New Shire Hall in Alconbury Weald, occasionally at a CCC office location in Histon, near Cambridge and regularly working at CCC's sites throughout Cambridgeshire.We are looking to appoint a committed and self-motivated professional to support the CCC Facilities Management and Property Services team. The successful candidate will be responsible for monitoring the preventative and reactive maintenance cycles, minor repairs, liaising with building contractors and the property services helpdesk, security of keys, building checks, overseeing visitor parking, collection and deliveries, working on the set-up of some corporate events and ensuring our buildings are safe, secure, clean, tidy and fit for purpose.You will need to have some experience of working in a building facilities and customer service environment as part of a busy team. Ideally you will have undertaken some formal training in property and facilities related subjects covering the health and safety of yourself and others.The successful candidate must be proactive and able to work under their own initiative, as well as contributing to team working. You will be an ambitious and innovative individual who is focussed on providing good customer service, with excellent communication skills to deal with customers and colleagues at all levels. A full driving licence and the ability to work flexibly are essential for this role.Applications close on Monday 4th May 2026For informal enquiries or a discussion about the job role, please contact our Facilities Manager, Richard Panter on or by email at: or our Site Facilities Manager, Gavin Barber on or to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. Overall purpose of the job To monitor, manage and assist in ensuring that all CCC corporate properties are fit for purpose, are safe for our customers and staff to utilise daily and our contractors adhere to the internal processes set out within our service level agreements with specific attention to adherence to health and safety whilst working within an operational building. To check, oversee and carry out small building repairs, where possible and when required be responsible for budgetary expenditure to facilitate repairs. Monitor and oversee the cleaning, security, waste management and grounds maintenance contracts at all our corporate sites throughout the county for compliance to standards. Manage contractors while on site, assisting with agreeing site access and ensuring that internal processes are always adhered to ensuring safety and compliance within an operational working building. Audit and report on maintenance issues through the appropriate route Performance and Risk management issues are recorded requiring good IT skills to use the FM Concerto system. To provide leadership and support to colleagues within Property on all matters relating to building maintenance, access, security, Councillor support and civic duties throughout the corporate Property Portfolio. (main accountabilities are listed in the attached Job description) Qualifications, knowledge, skills and experience The ideal applicant will have good communication and organisational skills, the ability to work individually as well as part of a team. Full details of requirements for qualifications, skills and experience are detailed in the attached person specification. Our benefitsWe value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage A comprehensive wellbeing package to cover all aspects of wellbeing , both in and out of work, which can also be accessed by your family Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings Access to development opportunities , apprenticeships and qualified coaches to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network Opportunities to nominate and receive Employee Recognition Awards An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemesTake a look at our Employment Benefits Brochure attached to this advert to find out more.Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.Our four values are central to our culture, driving everything we do.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.The following content displays a map of the job's location. (C) OpenStreetMap contributors Site Facilities Officer Salary £28,598 - £31,022 Salary Frequency Annual Working Hours 37 Job Reference Ref/1757/8367 Contract Type
