Role Overview: We are seeking a proactive and detail-oriented Supply Chain Advisor to manage subcontractor engagement and ensure the timely and efficient delivery of reactive and planned maintenance tasks. The role requires strong organisational skills, commercial awareness, and the ability to build and maintain relationships with internal teams, clients, and suppliers. The successful candidate will play a key role in optimising operational performance and driving service excellence. Key Responsibilities: Identify, liaise with, and coordinate subcontractor attendance in accordance with contract requirements for reactive and planned maintenance tasks. Select subcontractors based on cost, location, capability, availability, and response targets to ensure optimal service delivery. Run and analyse data reports to monitor KPIs and identify opportunities to improve end-to-end efficiency. Accurately record and maintain all job-related information in IT systems, ensuring statutory and mandatory compliance. Raise purchase orders for subcontractor services, ensuring alignment with contracts and best value principles. Manage subcontractor invoices to guarantee timely payments in line with contractual terms. Collaborate with Account Teams, Contract Managers, Schedulers, and Helpdesk colleagues to meet operational KPIs. Build and maintain strong working relationships with clients, suppliers, operations teams, and central departments. Review internal processes and recommend improvements to enhance Supply Chain function effectiveness. Communicate effectively with clients and subcontractors while adhering to Health & Safety and security requirements. Deliver exceptional customer service, handling all interactions with professionalism and efficiency. Schedule and manage Supply Chain work orders, ensuring timely completion and adherence to client expectations. Monitor work order progression and maintain accurate and complete system updates. Reassign subcontractors as necessary to resolve outstanding work orders. Support service excellence through effective communication with peers and management. Proactively identify and manage risks, escalating issues appropriately. Attend training as directed by the Line Manager to maintain skills and knowledge. Understand contractual terms and scope of services to support informed decision-making. Monitor subcontractor performance against schedules and implement corrective actions when necessary. Adapt to new tasks and responsibilities as required to meet business needs. Skills and Competencies: Strong organisational and time-management skills. Excellent communication and interpersonal abilities. Analytical mindset with attention to detail and accuracy. Commercial awareness and ability to manage budgets effectively. Proficiency with IT systems and data analysis tools. Ability to work collaboratively across teams and build effective relationships. Customer-focused with a commitment to service excellence. Knowledge of Health & Safety regulations and compliance requirements.
Apr 19, 2026
Contractor
Role Overview: We are seeking a proactive and detail-oriented Supply Chain Advisor to manage subcontractor engagement and ensure the timely and efficient delivery of reactive and planned maintenance tasks. The role requires strong organisational skills, commercial awareness, and the ability to build and maintain relationships with internal teams, clients, and suppliers. The successful candidate will play a key role in optimising operational performance and driving service excellence. Key Responsibilities: Identify, liaise with, and coordinate subcontractor attendance in accordance with contract requirements for reactive and planned maintenance tasks. Select subcontractors based on cost, location, capability, availability, and response targets to ensure optimal service delivery. Run and analyse data reports to monitor KPIs and identify opportunities to improve end-to-end efficiency. Accurately record and maintain all job-related information in IT systems, ensuring statutory and mandatory compliance. Raise purchase orders for subcontractor services, ensuring alignment with contracts and best value principles. Manage subcontractor invoices to guarantee timely payments in line with contractual terms. Collaborate with Account Teams, Contract Managers, Schedulers, and Helpdesk colleagues to meet operational KPIs. Build and maintain strong working relationships with clients, suppliers, operations teams, and central departments. Review internal processes and recommend improvements to enhance Supply Chain function effectiveness. Communicate effectively with clients and subcontractors while adhering to Health & Safety and security requirements. Deliver exceptional customer service, handling all interactions with professionalism and efficiency. Schedule and manage Supply Chain work orders, ensuring timely completion and adherence to client expectations. Monitor work order progression and maintain accurate and complete system updates. Reassign subcontractors as necessary to resolve outstanding work orders. Support service excellence through effective communication with peers and management. Proactively identify and manage risks, escalating issues appropriately. Attend training as directed by the Line Manager to maintain skills and knowledge. Understand contractual terms and scope of services to support informed decision-making. Monitor subcontractor performance against schedules and implement corrective actions when necessary. Adapt to new tasks and responsibilities as required to meet business needs. Skills and Competencies: Strong organisational and time-management skills. Excellent communication and interpersonal abilities. Analytical mindset with attention to detail and accuracy. Commercial awareness and ability to manage budgets effectively. Proficiency with IT systems and data analysis tools. Ability to work collaboratively across teams and build effective relationships. Customer-focused with a commitment to service excellence. Knowledge of Health & Safety regulations and compliance requirements.
Coyle Personnel, is currently seeking a Foot Mobile engineer to work for a Building Maintenance Service Provider based in Central London. This is an exciting opportunity to work within an established team, providing maintenance services across various commercial sites in the Central London. Role Summary: As a Foot Mobile Engineer / Semi Static Engineer (working between 4 and 8 sites per week) you will be responsible for performing PPM and reactive maintenance within both land lord and tenant areas, maintaining site compliance records, overseeing subcontractors, ensuring work is completed to required standards, and completing first-fix repairs. Main Responsibilities Completing PPM and reactive maintenance tasks within commercial buildings. Participate in the on-call system as required. PPM maintenance (SFG 20). Carry out daily inspections. Carry out reactive repairs Provide assistance to the contract Supervisor / contract manager Oversee the Monitoring of the building M/E facilities Carrying out Planned Preventative Maintenance. Other engineering and facilities tasks as requested by the customer through the helpdesk Basic fabric tasks. Required Qualifications and Experience 5 Years experience in a similar field. Extensive knowledge of the techniques of Building Services, Repairs and Maintenance. Communication and IT skills. Recognised City and Guilds Electrical or mechanical qualifications. This role is temporary to permanent for the right person For more details or to apply, please call Liam Hargate from Coyles
Apr 19, 2026
Full time
Coyle Personnel, is currently seeking a Foot Mobile engineer to work for a Building Maintenance Service Provider based in Central London. This is an exciting opportunity to work within an established team, providing maintenance services across various commercial sites in the Central London. Role Summary: As a Foot Mobile Engineer / Semi Static Engineer (working between 4 and 8 sites per week) you will be responsible for performing PPM and reactive maintenance within both land lord and tenant areas, maintaining site compliance records, overseeing subcontractors, ensuring work is completed to required standards, and completing first-fix repairs. Main Responsibilities Completing PPM and reactive maintenance tasks within commercial buildings. Participate in the on-call system as required. PPM maintenance (SFG 20). Carry out daily inspections. Carry out reactive repairs Provide assistance to the contract Supervisor / contract manager Oversee the Monitoring of the building M/E facilities Carrying out Planned Preventative Maintenance. Other engineering and facilities tasks as requested by the customer through the helpdesk Basic fabric tasks. Required Qualifications and Experience 5 Years experience in a similar field. Extensive knowledge of the techniques of Building Services, Repairs and Maintenance. Communication and IT skills. Recognised City and Guilds Electrical or mechanical qualifications. This role is temporary to permanent for the right person For more details or to apply, please call Liam Hargate from Coyles
Purpose of the Role The Selso Building is a newly refurbished building in the City of London providing 86,000 sq ft of high quality office space. The refurbishment, which will complete in Q1 2024, will transform the building with new M&E throughout, a newly reconfigured reception, a roof terrace with 360 degree views, outstanding end of trip facilities and market leading sustainability credentials. This is an outstanding opportunity for an experienced Building Manager to make their mark on a market leading office building as it comes out of refurbishment, is mobilised and moved into steady state management. This is a client and customer facing role taking responsibility for delivering site based property management services to the Selso Building - . Delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers. The Building Manager will be responsible for implementing strategies to ensure robust checks and supervision of contractors and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M&E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness. Key Responsibilities Operational Ensure that high site standards, in respect of cleaning, repair and presentation are always achieved and maintained. Manage and co ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives in liaison with Director and wider Savills team. Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. Ensure agreed services are provided in accordance with lease obligations in liaison with Property Manager. In the event of emergency situations, act as first point of contact for Savills Helpdesk, attend property as soon as possible and report back to relevant personnel whilst coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification. Ensure any shortcomings in service delivery are dealt with swiftly and appropriately. Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. Operational - Technical and Maintenance Acquire working knowledge of the technical equipment in the client's demise, including BMS and other software used in the monitoring of the building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise. Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork. Monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance Ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90 %. Ensure a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times. Ensure all required checklists are completed and uploaded within the appropriate time scales. Record utility consumption for the site and update systems accordingly. Staff Management Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Assist in the preparation of the annual service charge budget. Track expenditure and monitor invoices received in accordance with instructions of work. Additional Responsibilities As a member of the Savills team, manage and liaise with all management, technical and administration staff on strategic and operation/service delivery issues. Tenant engagement as the first point of management contact other than the security supervisors; monitor tenant's works and ensure compliance with the Tenant's Handbook and other building regulations. Establish and implement best practice, whilst ensuring safe working practices are complied with at all times, in line with Savills policies. Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include surveyor, accounts team, suppliers and clients. Attendance at internal training courses is compulsory, as is the self identification of training needs. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience Technical Knowledge of Building systems Good understanding of Hard and Soft services esp M&E Understanding of Budgets and Service charges Health and Safety IOSH Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) - beneficial Contractor Management Working Hours - 08:30 - 16:00 Salary - £60,000 - £65,000 Benefits Booklet
Apr 18, 2026
Full time
Purpose of the Role The Selso Building is a newly refurbished building in the City of London providing 86,000 sq ft of high quality office space. The refurbishment, which will complete in Q1 2024, will transform the building with new M&E throughout, a newly reconfigured reception, a roof terrace with 360 degree views, outstanding end of trip facilities and market leading sustainability credentials. This is an outstanding opportunity for an experienced Building Manager to make their mark on a market leading office building as it comes out of refurbishment, is mobilised and moved into steady state management. This is a client and customer facing role taking responsibility for delivering site based property management services to the Selso Building - . Delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers. The Building Manager will be responsible for implementing strategies to ensure robust checks and supervision of contractors and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M&E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness. Key Responsibilities Operational Ensure that high site standards, in respect of cleaning, repair and presentation are always achieved and maintained. Manage and co ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives in liaison with Director and wider Savills team. Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. Ensure agreed services are provided in accordance with lease obligations in liaison with Property Manager. In the event of emergency situations, act as first point of contact for Savills Helpdesk, attend property as soon as possible and report back to relevant personnel whilst coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification. Ensure any shortcomings in service delivery are dealt with swiftly and appropriately. Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. Operational - Technical and Maintenance Acquire working knowledge of the technical equipment in the client's demise, including BMS and other software used in the monitoring of the building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise. Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork. Monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance Ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90 %. Ensure a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times. Ensure all required checklists are completed and uploaded within the appropriate time scales. Record utility consumption for the site and update systems accordingly. Staff Management Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Assist in the preparation of the annual service charge budget. Track expenditure and monitor invoices received in accordance with instructions of work. Additional Responsibilities As a member of the Savills team, manage and liaise with all management, technical and administration staff on strategic and operation/service delivery issues. Tenant engagement as the first point of management contact other than the security supervisors; monitor tenant's works and ensure compliance with the Tenant's Handbook and other building regulations. Establish and implement best practice, whilst ensuring safe working practices are complied with at all times, in line with Savills policies. Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include surveyor, accounts team, suppliers and clients. Attendance at internal training courses is compulsory, as is the self identification of training needs. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience Technical Knowledge of Building systems Good understanding of Hard and Soft services esp M&E Understanding of Budgets and Service charges Health and Safety IOSH Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) - beneficial Contractor Management Working Hours - 08:30 - 16:00 Salary - £60,000 - £65,000 Benefits Booklet
Our client BAE Systems, a prominent company in the defence and security sector, is seeking a Senior LSAR Engineer to join their team on a contract basis. Key Responsibilities: Screening and integration of engineering information into the project-controlled toolsets, ensuring the integration and accuracy of the ILS dataset. Supporting alignment of the ILS dataset with third-party datasets. Investigating and responding to queries regarding the data within toolsets, as directed by the Project Manager or Helpdesk Lead. Creating a Product Breakdown Structure within the ILS toolset consistent with existing data held. Integrating engineering information from third parties into the toolset, capturing key fields such as maintenance, technical documentation, parts, and tools. Building complex queries and reports to extract data held within the ILS toolsets as required. Supporting helpdesk change management process and liaising with internal and external stakeholders, providing advice and guidance on ILS data requirements. Managing task deadlines, quality standards, and budget demands, and providing on-the-job training and mentoring to others as requested by line management. Job Requirements: Experience with Logistics Support Analysis Record (LSAR). General engineering knowledge with the ability to interpret engineering drawings. Knowledge of DefStan 00-60, DefStan 00-600, ASD S2000L, S3000M is desirable. Understanding of configuration management principles is beneficial. Ability to work independently and conduct technical issue investigations. Well-developed communication skills for interfacing with stakeholders and producing coherent responses. Benefits: This role offers a chance to work on critical defence and security projects. Collaborative and supportive team environment. Hybrid working arrangements with remote work possible, with occasional on-site requirements. If you are an experienced LSAR Engineer looking for an exciting contract role in the defence and security sector, we would love to hear from you. Apply now to join our client's dynamic team.
Apr 18, 2026
Contractor
Our client BAE Systems, a prominent company in the defence and security sector, is seeking a Senior LSAR Engineer to join their team on a contract basis. Key Responsibilities: Screening and integration of engineering information into the project-controlled toolsets, ensuring the integration and accuracy of the ILS dataset. Supporting alignment of the ILS dataset with third-party datasets. Investigating and responding to queries regarding the data within toolsets, as directed by the Project Manager or Helpdesk Lead. Creating a Product Breakdown Structure within the ILS toolset consistent with existing data held. Integrating engineering information from third parties into the toolset, capturing key fields such as maintenance, technical documentation, parts, and tools. Building complex queries and reports to extract data held within the ILS toolsets as required. Supporting helpdesk change management process and liaising with internal and external stakeholders, providing advice and guidance on ILS data requirements. Managing task deadlines, quality standards, and budget demands, and providing on-the-job training and mentoring to others as requested by line management. Job Requirements: Experience with Logistics Support Analysis Record (LSAR). General engineering knowledge with the ability to interpret engineering drawings. Knowledge of DefStan 00-60, DefStan 00-600, ASD S2000L, S3000M is desirable. Understanding of configuration management principles is beneficial. Ability to work independently and conduct technical issue investigations. Well-developed communication skills for interfacing with stakeholders and producing coherent responses. Benefits: This role offers a chance to work on critical defence and security projects. Collaborative and supportive team environment. Hybrid working arrangements with remote work possible, with occasional on-site requirements. If you are an experienced LSAR Engineer looking for an exciting contract role in the defence and security sector, we would love to hear from you. Apply now to join our client's dynamic team.
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
Apr 18, 2026
Full time
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
IT Trainer Executive Durham (with travel across UK offices) Full-time 35 hours per week Flexible working About the Role We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm. Location Based in Durham Regular travel to other UK offices required Key Responsibilities IT Onboarding & Induction Deliver engaging IT induction sessions for all new starters Provide role-specific training for legal teams, support staff, and managers Ensure colleagues are confident using core systems and devices Systems Training Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365) Create user guides, video walkthroughs, and e-learning content Support system upgrades and new technology rollouts Device & Hardware Training Train users on: Mobile devices and apps Secure printing and scanning (MFDs/photocopiers) Telephony and video tools (e.g. Teams Rooms, headsets) Cybersecurity Awareness Deliver firmwide cybersecurity training Educate users on phishing, data protection, and safe digital behaviour Reinforce best practices through ongoing sessions Project Support Contribute to IT projects through training, documentation, and rollout planning Support user acceptance testing and stakeholder communication Align training delivery with project goals Training Needs & Continuous Improvement Identify training needs through engagement with IT Helpdesk trends Schedule refresher sessions for systems and cybersecurity topics Maintain a training calendar and track attendance/feedback Continuously improve training content and delivery What We're Looking For Experience & Knowledge 3-5 years' experience delivering IT training in a professional environment Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Experience creating training materials (guides, videos, e-learning) Familiarity with system rollouts and upgrades Ideally experience within legal or professional services environments Understanding of cybersecurity awareness and best practices Skills & Attributes Excellent communication and presentation skills Ability to translate technical concepts into simple, practical guidance Strong organisational and planning skills Ability to manage workload across multiple locations Proactive and solutions-focused mindset Confident working with stakeholders at all levels Approachable, patient, and enthusiastic about helping others Willingness to travel between offices Our Values We are looking for someone who embodies: Cooperation - supporting colleagues and clients Courage - thinking big and being ambitious Excellence - delivering high standards Integrity - being open and transparent Kindness - valuing people and community What's in It for You? Competitive salary + annual bonus scheme 4% employer pension contribution 25 days holiday + 3 days at Christmas 5 extra days leave every 5 years Life assurance (3x salary) Employee Assistance Programme (24/7 support) Free annual flu jab Discounts via wellbeing & retail apps £50 birthday gift + flexible day £50 Christmas gift + office closure Cycle to work scheme Electric car salary sacrifice scheme Office refreshments Access to shared experiences (e.g. museum passes) Opportunity to join internal working groups (wellbeing, diversity, sustainability, community) Regular employee surveys and guest speakers Ready to Apply? If you're passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we'd love to hear from you.
Apr 18, 2026
Full time
IT Trainer Executive Durham (with travel across UK offices) Full-time 35 hours per week Flexible working About the Role We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm. Location Based in Durham Regular travel to other UK offices required Key Responsibilities IT Onboarding & Induction Deliver engaging IT induction sessions for all new starters Provide role-specific training for legal teams, support staff, and managers Ensure colleagues are confident using core systems and devices Systems Training Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365) Create user guides, video walkthroughs, and e-learning content Support system upgrades and new technology rollouts Device & Hardware Training Train users on: Mobile devices and apps Secure printing and scanning (MFDs/photocopiers) Telephony and video tools (e.g. Teams Rooms, headsets) Cybersecurity Awareness Deliver firmwide cybersecurity training Educate users on phishing, data protection, and safe digital behaviour Reinforce best practices through ongoing sessions Project Support Contribute to IT projects through training, documentation, and rollout planning Support user acceptance testing and stakeholder communication Align training delivery with project goals Training Needs & Continuous Improvement Identify training needs through engagement with IT Helpdesk trends Schedule refresher sessions for systems and cybersecurity topics Maintain a training calendar and track attendance/feedback Continuously improve training content and delivery What We're Looking For Experience & Knowledge 3-5 years' experience delivering IT training in a professional environment Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Experience creating training materials (guides, videos, e-learning) Familiarity with system rollouts and upgrades Ideally experience within legal or professional services environments Understanding of cybersecurity awareness and best practices Skills & Attributes Excellent communication and presentation skills Ability to translate technical concepts into simple, practical guidance Strong organisational and planning skills Ability to manage workload across multiple locations Proactive and solutions-focused mindset Confident working with stakeholders at all levels Approachable, patient, and enthusiastic about helping others Willingness to travel between offices Our Values We are looking for someone who embodies: Cooperation - supporting colleagues and clients Courage - thinking big and being ambitious Excellence - delivering high standards Integrity - being open and transparent Kindness - valuing people and community What's in It for You? Competitive salary + annual bonus scheme 4% employer pension contribution 25 days holiday + 3 days at Christmas 5 extra days leave every 5 years Life assurance (3x salary) Employee Assistance Programme (24/7 support) Free annual flu jab Discounts via wellbeing & retail apps £50 birthday gift + flexible day £50 Christmas gift + office closure Cycle to work scheme Electric car salary sacrifice scheme Office refreshments Access to shared experiences (e.g. museum passes) Opportunity to join internal working groups (wellbeing, diversity, sustainability, community) Regular employee surveys and guest speakers Ready to Apply? If you're passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we'd love to hear from you.
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 17, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Apr 17, 2026
Full time
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Apr 17, 2026
Full time
Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: City of London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in the City of London. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.
Depot Manager Salary: £32,000 Location: Elephant & Castle Hours: Mon-Thurs 08:00am-5:00pm and Friday 08:00am-4:00pm This is a full time office based role Why Join? Dynamic Environment: Join a lively team committed to excellence and innovation. Career Growth: Opportunities for professional development and training. Supportive Culture: Work in an environment that values teamwork and communication. Are you ready to take charge and lead a dynamic team in a fast-paced environment? Our client, a growing and successful cleaning company, is on the lookout for a motivated and detail-oriented Depot Manager to join their team! If you have a passion for logistics, stock management, and ensuring smooth operations, this could be the perfect opportunity for you. Key Responsibilities Stock Management and placing timely orders with suppliers for consumables for clients and the office Liaise effectively with clients, drivers, suppliers and the team Planning weekly deliveries Reconcile orders/invoices/credit notes etc. Issue stock to sites via software Purchase machinery and equipment for sites and managers Health & Safety Compliance including COSHH manual management, Fire safety, PAT testing, DSE assessments Timely client communication and helpdesk support Arrange booking and training courses Team Support Other duties as required Requirements for the role Proven experience in depot or logistics management is beneficial Strong organisational skills, attention to detail, and excellent communication Quick thinker with a knack for resolving issues Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 17, 2026
Full time
Depot Manager Salary: £32,000 Location: Elephant & Castle Hours: Mon-Thurs 08:00am-5:00pm and Friday 08:00am-4:00pm This is a full time office based role Why Join? Dynamic Environment: Join a lively team committed to excellence and innovation. Career Growth: Opportunities for professional development and training. Supportive Culture: Work in an environment that values teamwork and communication. Are you ready to take charge and lead a dynamic team in a fast-paced environment? Our client, a growing and successful cleaning company, is on the lookout for a motivated and detail-oriented Depot Manager to join their team! If you have a passion for logistics, stock management, and ensuring smooth operations, this could be the perfect opportunity for you. Key Responsibilities Stock Management and placing timely orders with suppliers for consumables for clients and the office Liaise effectively with clients, drivers, suppliers and the team Planning weekly deliveries Reconcile orders/invoices/credit notes etc. Issue stock to sites via software Purchase machinery and equipment for sites and managers Health & Safety Compliance including COSHH manual management, Fire safety, PAT testing, DSE assessments Timely client communication and helpdesk support Arrange booking and training courses Team Support Other duties as required Requirements for the role Proven experience in depot or logistics management is beneficial Strong organisational skills, attention to detail, and excellent communication Quick thinker with a knack for resolving issues Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Global Head of Customer Acquisition and Onboarding Brand: HSBC Area of Interest: Asset and Wealth Management Location: London, GB, E14 5HQ Work style: Office Worker Date: 14 Apr 2026 This role is based in Hong Kong or London. If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. The IWPB Chief Commercial Office (CCO) plays a critical role in our ambition to be the leading international wealth manager in Asia and the Middle East. The team is responsible for converting the IWPB business strategy into effective commercial execution to drive revenue growth, customer loyalty and market share across all IWPB customer segments (excluding Ultra High Net Worth). We are currently seeking an experienced professional to join our team in the role of Head of Customer Acquisition & Onboarding. You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain the right customers through executing a customer strategy that is both globally consistent and locally powerful. This team provides the strategy, propositions, capabilities, and frameworks that empower markets to drive growth, improve customer outcomes, and deliver operational excellence. We enable execution and drive transformation - so HSBC becomes the primary bank and trusted wealth partner for more of the right customers than ever before. This role sits at the intersection of customer management, product development, platform engineering, data and analytics, operations, risk and compliance, and customer experience. You will lead the transformation of IWPB's customer acquisition and onboarding strategies and journeys into a market leading scalable platform capability that accelerates customer activation and early engagement (within the first 90 days), improving conversion and time-to-value, driving sustainable customer and revenue growth. The role is fully accountable for the end to end launch and journey commercialisation, partnering with Digital commercialisation team to drive significant increase in digital conversion through best in class digital commericlations practices. The successful candidate will combine customer experience, product leadership, technology fluency, and operational excellence to build a scalable acquisition and onboarding ecosystem leveraging modern digital platforms, APIs, advanced analytics, automation, and AI/ML, while maintaining strong governance and meeting KYC/AML requirements and the bank's risk appetite. In this role, you will: Be responsible for defining, developing, and delivering an end-to-end world-class, digitally-led customer acquisition and onboarding journey, spanning prospect-to-customer conversion through activation and early-life engagement across all domestic and international customer segments. Partner with stakeholders such as marketing, digital commercialisation and distribution to deliver against the acquisition levers and drivers to attract target prospects to HSBC Commercialise the end to end experience, overseeing the full acquisition and onboarding funnel, maximising conversion and balancing cost and quality of acquisition. Ensure that acquisition and onboarding solutions are scalable, efficient, compliant, and deliver exceptional customer experiences while being commercially effective. Work closely with regional and market teams, technology, risk and compliance (2LoD), operations, and other key stakeholders to implement globally consistent solutions with flexibility for local needs. Be a key driver of innovation, automation, and simplification across acquisition, onboarding, activation, and early-engagement journeys, including upgrade and downgrade journeys where relevant. Establish and maintain global minimum compliance standards for customer acquisition and onboarding in line with KYC/AML requirements and the bank's risk appetite. Lead a high performing global team. To be successful in this role, you should meet the following requirements: In-depth understanding of customer acquisition, onboarding, and lifecycle management, including activation and early-life engagement. Experience and familiarity with wealth onboarding solutions and considerations (e.g., suitability/appropriateness, source of wealth/funds, and portfolio-led activation) is highly desirable Strong knowledge of digital banking platforms and technologies like eKYC, biometrics, AI/ML, and integration of digital acquisition/onboarding tools across web and mobile channels. Experience in journey mapping, customer insight analysis, and user-centric design principles. Knowledge of process optimisation, automation, cost management, and scalable solution design. Ability to work in matrixed organisations and influence regional and market-level stakeholders. Excellent stakeholder management and leadership skills. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Apr 17, 2026
Full time
Global Head of Customer Acquisition and Onboarding Brand: HSBC Area of Interest: Asset and Wealth Management Location: London, GB, E14 5HQ Work style: Office Worker Date: 14 Apr 2026 This role is based in Hong Kong or London. If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. The IWPB Chief Commercial Office (CCO) plays a critical role in our ambition to be the leading international wealth manager in Asia and the Middle East. The team is responsible for converting the IWPB business strategy into effective commercial execution to drive revenue growth, customer loyalty and market share across all IWPB customer segments (excluding Ultra High Net Worth). We are currently seeking an experienced professional to join our team in the role of Head of Customer Acquisition & Onboarding. You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain the right customers through executing a customer strategy that is both globally consistent and locally powerful. This team provides the strategy, propositions, capabilities, and frameworks that empower markets to drive growth, improve customer outcomes, and deliver operational excellence. We enable execution and drive transformation - so HSBC becomes the primary bank and trusted wealth partner for more of the right customers than ever before. This role sits at the intersection of customer management, product development, platform engineering, data and analytics, operations, risk and compliance, and customer experience. You will lead the transformation of IWPB's customer acquisition and onboarding strategies and journeys into a market leading scalable platform capability that accelerates customer activation and early engagement (within the first 90 days), improving conversion and time-to-value, driving sustainable customer and revenue growth. The role is fully accountable for the end to end launch and journey commercialisation, partnering with Digital commercialisation team to drive significant increase in digital conversion through best in class digital commericlations practices. The successful candidate will combine customer experience, product leadership, technology fluency, and operational excellence to build a scalable acquisition and onboarding ecosystem leveraging modern digital platforms, APIs, advanced analytics, automation, and AI/ML, while maintaining strong governance and meeting KYC/AML requirements and the bank's risk appetite. In this role, you will: Be responsible for defining, developing, and delivering an end-to-end world-class, digitally-led customer acquisition and onboarding journey, spanning prospect-to-customer conversion through activation and early-life engagement across all domestic and international customer segments. Partner with stakeholders such as marketing, digital commercialisation and distribution to deliver against the acquisition levers and drivers to attract target prospects to HSBC Commercialise the end to end experience, overseeing the full acquisition and onboarding funnel, maximising conversion and balancing cost and quality of acquisition. Ensure that acquisition and onboarding solutions are scalable, efficient, compliant, and deliver exceptional customer experiences while being commercially effective. Work closely with regional and market teams, technology, risk and compliance (2LoD), operations, and other key stakeholders to implement globally consistent solutions with flexibility for local needs. Be a key driver of innovation, automation, and simplification across acquisition, onboarding, activation, and early-engagement journeys, including upgrade and downgrade journeys where relevant. Establish and maintain global minimum compliance standards for customer acquisition and onboarding in line with KYC/AML requirements and the bank's risk appetite. Lead a high performing global team. To be successful in this role, you should meet the following requirements: In-depth understanding of customer acquisition, onboarding, and lifecycle management, including activation and early-life engagement. Experience and familiarity with wealth onboarding solutions and considerations (e.g., suitability/appropriateness, source of wealth/funds, and portfolio-led activation) is highly desirable Strong knowledge of digital banking platforms and technologies like eKYC, biometrics, AI/ML, and integration of digital acquisition/onboarding tools across web and mobile channels. Experience in journey mapping, customer insight analysis, and user-centric design principles. Knowledge of process optimisation, automation, cost management, and scalable solution design. Ability to work in matrixed organisations and influence regional and market-level stakeholders. Excellent stakeholder management and leadership skills. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales. An outstanding Benefits package including hybrid working and flexible working hours. Key Responsibilities Working closely with the Qualifications and Registration Manager, you will: Deliver registration services including maintaining practitioner records and processing new applications throughout the year. Help assess the suitability of applicants for registration on an annual basis. Gather and update practitioner and employer information on the registration database accurately and efficiently. Provide a responsive and professional bilingual helpdesk service, acting as a key contact for practitioners, employers, and training providers. Prepare reports and performance data for management review. Ensure full compliance with legislation relating to Welsh language, equality, and data protection. Undertake any other duties within the scope of the role as directed by management. What We're Looking For You'll bring excellent attention to detail, strong organisational skills, and the ability to work accurately within structured processes. Equally comfortable working independently or as part of a team, you'll deliver a first-class service to education professionals and stakeholders. Strong communication skills-both written and verbal-are essential, and bilingual ability ( Welsh and English ) Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2026
Contractor
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales. An outstanding Benefits package including hybrid working and flexible working hours. Key Responsibilities Working closely with the Qualifications and Registration Manager, you will: Deliver registration services including maintaining practitioner records and processing new applications throughout the year. Help assess the suitability of applicants for registration on an annual basis. Gather and update practitioner and employer information on the registration database accurately and efficiently. Provide a responsive and professional bilingual helpdesk service, acting as a key contact for practitioners, employers, and training providers. Prepare reports and performance data for management review. Ensure full compliance with legislation relating to Welsh language, equality, and data protection. Undertake any other duties within the scope of the role as directed by management. What We're Looking For You'll bring excellent attention to detail, strong organisational skills, and the ability to work accurately within structured processes. Equally comfortable working independently or as part of a team, you'll deliver a first-class service to education professionals and stakeholders. Strong communication skills-both written and verbal-are essential, and bilingual ability ( Welsh and English ) Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
A leading technology solutions provider is seeking an experienced Contact Centre Manager to lead their 24/7 customer service team until the end of May 2027. You will oversee all operations, ensuring high-quality service delivery to government departments. The ideal candidate will have expertise in helpdesk environments, strong leadership skills, and a passion for enhancing customer experience. This role is based in Swindon, Wiltshire, full-time.
Apr 17, 2026
Full time
A leading technology solutions provider is seeking an experienced Contact Centre Manager to lead their 24/7 customer service team until the end of May 2027. You will oversee all operations, ensuring high-quality service delivery to government departments. The ideal candidate will have expertise in helpdesk environments, strong leadership skills, and a passion for enhancing customer experience. This role is based in Swindon, Wiltshire, full-time.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Maintenance Planner/Scheduler. CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Maintenance Scheduler to join the team. You will be remote with potential to go to Orsted sites in the UK. The purpose of this role is to ensure the effective execution of all maintenance work control processes for the client Orsted across EMEA (UK/Germany/Netherlands/Poland). The post holder is responsible for the efficient and effective planning and batching of all resources through self delivery or third party to conduct maintenance activities, which result in appropriate service delivery, maximize resource productivity and minimize customer business interruptions. Key Accountabilities Raising and scheduling PPM works and closing out including filing and checking of all documentation and compliance documents Scheduling of third-party PPM Suppliers Closure and raising of PPM remedial works Authorisation and allocation of all Service requests Organise, co-ordinate, control and follow up the day-to-day operations of the team with minimal instruction from the Technical Service Manager Optimise efficiently the proactive and preventative maintenance of client buildings and assets Provide the details and justifications of resources such as materials, tools, equipment and man power required for the execution of works and projects and arrange to report any shortage in these resources Communicate with the client regarding issues and service levels of the job Liaise with supervisors for procurement (materials and purchase orders) Review work order completion to identify deviations from plan and performance Ensure all work orders are planned in line with both client/CBRE procedures and that all compliance and statutory requirements are met Coordinate with all disciplines to ensure multi-trade work orders are carried out in a professional and satisfactory manner ie. Small projects including moves Contribute to the development of local planning processes Develop relationships with all client representatives Helpdesk and supervisory support The screening of all non-PPM work orders for your areas What You'll Need In depth experience of CMMS systems Engineering qualification or equivalent (desirable) IOSH/NEBOSH for compliance awareness (desirable) Experience if working in a highly regulated industrial environment Scheduling / Planning experience Extensive organizational skills with a strong inquisitive mindset. Experience in working with technicians and 3rd party to plan works whose first language may not be English. Ability to follow basic work routines and standards in the application of work, a good problem solving attitude. Communication skills to exchange straightforward information. Excellent client relationship skills. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Apr 17, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Maintenance Planner/Scheduler. CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Maintenance Scheduler to join the team. You will be remote with potential to go to Orsted sites in the UK. The purpose of this role is to ensure the effective execution of all maintenance work control processes for the client Orsted across EMEA (UK/Germany/Netherlands/Poland). The post holder is responsible for the efficient and effective planning and batching of all resources through self delivery or third party to conduct maintenance activities, which result in appropriate service delivery, maximize resource productivity and minimize customer business interruptions. Key Accountabilities Raising and scheduling PPM works and closing out including filing and checking of all documentation and compliance documents Scheduling of third-party PPM Suppliers Closure and raising of PPM remedial works Authorisation and allocation of all Service requests Organise, co-ordinate, control and follow up the day-to-day operations of the team with minimal instruction from the Technical Service Manager Optimise efficiently the proactive and preventative maintenance of client buildings and assets Provide the details and justifications of resources such as materials, tools, equipment and man power required for the execution of works and projects and arrange to report any shortage in these resources Communicate with the client regarding issues and service levels of the job Liaise with supervisors for procurement (materials and purchase orders) Review work order completion to identify deviations from plan and performance Ensure all work orders are planned in line with both client/CBRE procedures and that all compliance and statutory requirements are met Coordinate with all disciplines to ensure multi-trade work orders are carried out in a professional and satisfactory manner ie. Small projects including moves Contribute to the development of local planning processes Develop relationships with all client representatives Helpdesk and supervisory support The screening of all non-PPM work orders for your areas What You'll Need In depth experience of CMMS systems Engineering qualification or equivalent (desirable) IOSH/NEBOSH for compliance awareness (desirable) Experience if working in a highly regulated industrial environment Scheduling / Planning experience Extensive organizational skills with a strong inquisitive mindset. Experience in working with technicians and 3rd party to plan works whose first language may not be English. Ability to follow basic work routines and standards in the application of work, a good problem solving attitude. Communication skills to exchange straightforward information. Excellent client relationship skills. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Contact Centre Manager (FTC to End May 2027) page is loaded Contact Centre Manager (FTC to End May 2027)locations: Swindon, Wiltshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Title: Contact Centre Manager (FTC to End May 2027) This role is FTC until End May 2027 We are seeking an experienced Helpdesk Manager to lead our 24/7 Customer Service team and oversee the delivery of high quality services to Government departments. This role is ideal for someone with a strong background in Contact Centre/Helpdesk environments, excellent leadership skills, and a passion for driving service excellence. Key Responsibilities Service Desk Leadership Lead, mentor, and develop a team of helpdesk management and Operators Manage daily operations of the helpdesk to ensure timely, effective service delivery Oversee staff scheduling, workload distribution, and performance management. Service Delivery & Improvement Develop and maintain service standards, SLAs, and KPIs to ensure consistent service quality. Monitor metrics and performance data to identify trends, recurring issues, and opportunities for improvement. Implement process improvements, automation, and best practices aligned with Contact Centre frameworks. Customer & Stakeholder Engagement Act as the primary escalation point for complex or high priority issues. Communicate effectively with internal stakeholders, providing updates on service performance and incident progress. Maintain a customer-centric focus, ensuring excellent user experiences. Tools & Technology Management Manage helpdesk systems and tools (e.g. Telephony systems, remote support software, monitoring tools). Evaluate and recommend enhancements or new technologies to improve support efficiency. Required Skills & Qualifications Proven experience in a Helpdesk/Contact Centre Manager or customer service support leadership role. Strong understanding of Customer Experience principles and service management best practices. Excellent communication, leadership, and problem-solving skills. Experience working with Helpdesk/Contact Centre platforms Ability to manage multiple priorities, make decisions under pressure, and drive service improvements. We Value Our People - We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver - We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity - We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business. We Empower - We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams - We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.
Apr 17, 2026
Full time
Contact Centre Manager (FTC to End May 2027) page is loaded Contact Centre Manager (FTC to End May 2027)locations: Swindon, Wiltshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Title: Contact Centre Manager (FTC to End May 2027) This role is FTC until End May 2027 We are seeking an experienced Helpdesk Manager to lead our 24/7 Customer Service team and oversee the delivery of high quality services to Government departments. This role is ideal for someone with a strong background in Contact Centre/Helpdesk environments, excellent leadership skills, and a passion for driving service excellence. Key Responsibilities Service Desk Leadership Lead, mentor, and develop a team of helpdesk management and Operators Manage daily operations of the helpdesk to ensure timely, effective service delivery Oversee staff scheduling, workload distribution, and performance management. Service Delivery & Improvement Develop and maintain service standards, SLAs, and KPIs to ensure consistent service quality. Monitor metrics and performance data to identify trends, recurring issues, and opportunities for improvement. Implement process improvements, automation, and best practices aligned with Contact Centre frameworks. Customer & Stakeholder Engagement Act as the primary escalation point for complex or high priority issues. Communicate effectively with internal stakeholders, providing updates on service performance and incident progress. Maintain a customer-centric focus, ensuring excellent user experiences. Tools & Technology Management Manage helpdesk systems and tools (e.g. Telephony systems, remote support software, monitoring tools). Evaluate and recommend enhancements or new technologies to improve support efficiency. Required Skills & Qualifications Proven experience in a Helpdesk/Contact Centre Manager or customer service support leadership role. Strong understanding of Customer Experience principles and service management best practices. Excellent communication, leadership, and problem-solving skills. Experience working with Helpdesk/Contact Centre platforms Ability to manage multiple priorities, make decisions under pressure, and drive service improvements. We Value Our People - We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver - We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity - We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business. We Empower - We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams - We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.
Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team? Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset. In return, our client is offering a salary of up to £45,000 P/A , depending on experience. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationships Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team. Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence Collaborate across departments to ensure smooth, end-to-end service delivery Manage call-out rotas and resource planning for out-of-hours and weekend services Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance Continuously review and improve processes to keep pace with a growing, evolving business The ideal candidate: Experienced in a helpdesk, scheduling, or service coordination environment Confident leading teams in a fast-moving, reactive service setting Positive, proactive, and solutions-focused with a strong can-do attitude Comfortable managing pressure, changing priorities, emergency work, and high client expectations A strong communicator who builds trust with clients and colleagues alike A team player who is prepared to step up, roll up their sleeves, and go the extra mile Highly organised, resilient, and decisive under pressure Ambitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!
Apr 17, 2026
Full time
Customer Service Centre Supervisor £38,000 - £45,000 Depending upon experience Gravesend Full Time, Permanent Monday to Friday Do you have strong team leadership skills? Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team? Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset. In return, our client is offering a salary of up to £45,000 P/A , depending on experience. Your responsibilities will include: Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationships Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments Assess field operatives technical skill sets to ensure the right resource is assigned to the right job, first time Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team. Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence Collaborate across departments to ensure smooth, end-to-end service delivery Manage call-out rotas and resource planning for out-of-hours and weekend services Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance Continuously review and improve processes to keep pace with a growing, evolving business The ideal candidate: Experienced in a helpdesk, scheduling, or service coordination environment Confident leading teams in a fast-moving, reactive service setting Positive, proactive, and solutions-focused with a strong can-do attitude Comfortable managing pressure, changing priorities, emergency work, and high client expectations A strong communicator who builds trust with clients and colleagues alike A team player who is prepared to step up, roll up their sleeves, and go the extra mile Highly organised, resilient, and decisive under pressure Ambitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!
Purpose of the Role The purpose of the role is to provide support to Grosvenor Facilities Management team, reporting to the FM Operations Manager/Director. The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data. Key Responsibilities To work alongside the Facilities Management team in a support role, learning the key aspects of the FM role. To provide the Facilities Managers with administrative support and to field phone calls during periods of leave. Spend time with key Property Management departments to understand the corporate supply chain process, the management agreement and services offered, our key policies and procedures, legislation relating to handling client monies and the roles undertaken in Client Accounting, Credit Control and Treasury to be able to better support the business. Manage and monitor the completion of service charge budgets for the entire portfolio, ensuring they are completed on time and report on stats quarterly. To work alongside the Client Accounting team to ensure service partners invoices are processed promptly and report on stats monthly (cost reviews). To track the reconciliation process each quarter in regards to service charge expenditure. Assist with raising work orders for the Facilities Managers on the chosen client system. To provide cover for other FM Coordinators within the team as and when required. To be a superuser on all systems used throughout the portfolio and assist with training new starters. Compile Tenant Handbooks, Emergency Plans, Hazardous Waste Registers etc. in conjunction with the Facilities Managers and ensure data is uploaded to the relevant system. General administrative duties such as, but not limited to; compiling letters for Section 20 matters, filing, data input, meeting and travel booking. Other adhoc duties as and when required to include Facilities Management post and stationary requirements. Line management of team Coordinator(s), with overall responsibility of the delivery of the day to day administration for Facilities Management Team. Including but not limited to the below: Monitor reporting from team. Monitor responses to shared inbox of access & meter requests and general queries. Supervision in the completion of the below tasks and duties with the allocated personnel: Management the Section 20 process including; compiling quotes, liaising with Facilities Managers, Property Managers, sending Section 20 packs and tracking responses. Monitoring s20 inbox and compile responses. Extract S20 report and input data into tracker utilising Asana Quarterly download of budget packs. Support allocated Facilities Managers Check and approve costs under £500 for FMs (including routine PPM costs). To compile and complete client reporting and attend client meetings to support and present data. Annually generate PPMs on Elogs. Print and post all reconciliation packs. (including PDF splitting) Skills, Knowledge and Experience Essential At least 2 years experience in an administration role General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard Reliable, helpful and well presented. Ability to work in a team or alone Team player with strong customer service skills, able to provide a helpful and polite service. Pleasant telephone manner and efficiency in relaying messages and taking instructions. Excellent communication skills Able to take comprehensive minutes of meetings. Ability to deal with confidential information. Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner. Able to work under pressure to deadlines. Careful and conscientious with an aptitude for attention to detail. Willingness and ability to learn on the job, keen to undertake training and career development. Desirable Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook. Broad knowledge of office administration within a facilities management/property management environment. Experience of dealing with senior level staff confidently with excellent verbal and written communication. Experience and knowledge of helpdesk systems and procedures. Data input experience. Experience working within a Facilities Management team. Understanding of Health & Safety Legislation. Working Hours 08:00 - 16:30 Benefits Benefits Booklet
Apr 16, 2026
Full time
Purpose of the Role The purpose of the role is to provide support to Grosvenor Facilities Management team, reporting to the FM Operations Manager/Director. The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data. Key Responsibilities To work alongside the Facilities Management team in a support role, learning the key aspects of the FM role. To provide the Facilities Managers with administrative support and to field phone calls during periods of leave. Spend time with key Property Management departments to understand the corporate supply chain process, the management agreement and services offered, our key policies and procedures, legislation relating to handling client monies and the roles undertaken in Client Accounting, Credit Control and Treasury to be able to better support the business. Manage and monitor the completion of service charge budgets for the entire portfolio, ensuring they are completed on time and report on stats quarterly. To work alongside the Client Accounting team to ensure service partners invoices are processed promptly and report on stats monthly (cost reviews). To track the reconciliation process each quarter in regards to service charge expenditure. Assist with raising work orders for the Facilities Managers on the chosen client system. To provide cover for other FM Coordinators within the team as and when required. To be a superuser on all systems used throughout the portfolio and assist with training new starters. Compile Tenant Handbooks, Emergency Plans, Hazardous Waste Registers etc. in conjunction with the Facilities Managers and ensure data is uploaded to the relevant system. General administrative duties such as, but not limited to; compiling letters for Section 20 matters, filing, data input, meeting and travel booking. Other adhoc duties as and when required to include Facilities Management post and stationary requirements. Line management of team Coordinator(s), with overall responsibility of the delivery of the day to day administration for Facilities Management Team. Including but not limited to the below: Monitor reporting from team. Monitor responses to shared inbox of access & meter requests and general queries. Supervision in the completion of the below tasks and duties with the allocated personnel: Management the Section 20 process including; compiling quotes, liaising with Facilities Managers, Property Managers, sending Section 20 packs and tracking responses. Monitoring s20 inbox and compile responses. Extract S20 report and input data into tracker utilising Asana Quarterly download of budget packs. Support allocated Facilities Managers Check and approve costs under £500 for FMs (including routine PPM costs). To compile and complete client reporting and attend client meetings to support and present data. Annually generate PPMs on Elogs. Print and post all reconciliation packs. (including PDF splitting) Skills, Knowledge and Experience Essential At least 2 years experience in an administration role General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard Reliable, helpful and well presented. Ability to work in a team or alone Team player with strong customer service skills, able to provide a helpful and polite service. Pleasant telephone manner and efficiency in relaying messages and taking instructions. Excellent communication skills Able to take comprehensive minutes of meetings. Ability to deal with confidential information. Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner. Able to work under pressure to deadlines. Careful and conscientious with an aptitude for attention to detail. Willingness and ability to learn on the job, keen to undertake training and career development. Desirable Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook. Broad knowledge of office administration within a facilities management/property management environment. Experience of dealing with senior level staff confidently with excellent verbal and written communication. Experience and knowledge of helpdesk systems and procedures. Data input experience. Experience working within a Facilities Management team. Understanding of Health & Safety Legislation. Working Hours 08:00 - 16:30 Benefits Benefits Booklet
Helpdesk Coordinator Location: Dorking (Office-based, 5 days per week) Working Hours: Monday to Friday, 9:00 AM - 5:00 PM Reports To: Support Manager Salary 24,000- 24,500 About the Role An exciting opportunity has arisen for a User Support Coordinator to join a growing organisation providing cloud-based technology solutions. This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced office environment. You will become an expert in the company's systems, supporting clients through the Helpdesk while also assisting with general office duties. The role will suit someone who has previous retail experience, a good telephone manner who wants to start their career. Key Responsibilities Act as the first point of contact for Helpdesk queries via phone and email Log, manage, and resolve user queries, escalating issues where necessary and ensuring full resolution Monitor databases throughout the working week to maintain system performance Produce reports, data, and documentation as required Support the User Support Manager and wider team with administrative and operational tasks Liaise with internal teams and attend training sessions to develop knowledge and skills Provide general office support, including handling calls, emails, and other communications Skills & Experience Good working knowledge of Microsoft Office (Word and Excel essential; Teams or similar tools beneficial) Strong organisational and communication skills Previous experience in a similar role is advantageous but not essential (full training provided) Personal Qualities Team player with excellent interpersonal and communication skills Committed to delivering high levels of customer service Self-motivated, reliable, and able to work under pressure Strong attention to detail Takes ownership of tasks and sees them through to completion Computer literate and numerate Willingness to travel occasionally (UK driving licence advantageous) Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 16, 2026
Full time
Helpdesk Coordinator Location: Dorking (Office-based, 5 days per week) Working Hours: Monday to Friday, 9:00 AM - 5:00 PM Reports To: Support Manager Salary 24,000- 24,500 About the Role An exciting opportunity has arisen for a User Support Coordinator to join a growing organisation providing cloud-based technology solutions. This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced office environment. You will become an expert in the company's systems, supporting clients through the Helpdesk while also assisting with general office duties. The role will suit someone who has previous retail experience, a good telephone manner who wants to start their career. Key Responsibilities Act as the first point of contact for Helpdesk queries via phone and email Log, manage, and resolve user queries, escalating issues where necessary and ensuring full resolution Monitor databases throughout the working week to maintain system performance Produce reports, data, and documentation as required Support the User Support Manager and wider team with administrative and operational tasks Liaise with internal teams and attend training sessions to develop knowledge and skills Provide general office support, including handling calls, emails, and other communications Skills & Experience Good working knowledge of Microsoft Office (Word and Excel essential; Teams or similar tools beneficial) Strong organisational and communication skills Previous experience in a similar role is advantageous but not essential (full training provided) Personal Qualities Team player with excellent interpersonal and communication skills Committed to delivering high levels of customer service Self-motivated, reliable, and able to work under pressure Strong attention to detail Takes ownership of tasks and sees them through to completion Computer literate and numerate Willingness to travel occasionally (UK driving licence advantageous) Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip-top shape. We re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you ll play a key role in making sure our projects stay on track. If you re a problem-solver with a knack for systems, we d love to have you on board! Key Responsibilities Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. Assign tasks to engineers, update job statuses, and keep everything logged properly. Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. Keep an eye on system data, whip up reports on job progress, and make sure we re meeting service standards. Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. Keep records spick and span jobs, client chats, and system updates all included. Chip in with ideas to streamline processes and make our systems work even better. What We re Looking For Experience in a help desk, coordinator, or admin role bonus points if it s in building services, facilities management, or something similar. Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. Solid IT skills and a knack for picking up new software quick-smart. Top-notch communication skills, with a friendly, client-first attitude. Brilliant at staying organised and juggling tasks in a busy setting. A proper team player who s happy to crack on independently when needed. Nice to Have Familiarity with ITIL principles or help desk ticketing systems. A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? Join a cracking team in a growing company that values your input. Get stuck into industry-leading tools and build your skills. Competitive salary and benefits to match your experience. Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you re the right fit. Salary Negotiable dependent on experience / seniority.
Apr 15, 2026
Full time
Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip-top shape. We re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you ll play a key role in making sure our projects stay on track. If you re a problem-solver with a knack for systems, we d love to have you on board! Key Responsibilities Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. Assign tasks to engineers, update job statuses, and keep everything logged properly. Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. Keep an eye on system data, whip up reports on job progress, and make sure we re meeting service standards. Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. Keep records spick and span jobs, client chats, and system updates all included. Chip in with ideas to streamline processes and make our systems work even better. What We re Looking For Experience in a help desk, coordinator, or admin role bonus points if it s in building services, facilities management, or something similar. Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. Solid IT skills and a knack for picking up new software quick-smart. Top-notch communication skills, with a friendly, client-first attitude. Brilliant at staying organised and juggling tasks in a busy setting. A proper team player who s happy to crack on independently when needed. Nice to Have Familiarity with ITIL principles or help desk ticketing systems. A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? Join a cracking team in a growing company that values your input. Get stuck into industry-leading tools and build your skills. Competitive salary and benefits to match your experience. Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you re the right fit. Salary Negotiable dependent on experience / seniority.
WorkSpace is a specialist division of McLaughlin & Harvey, as a specialist Facilities Management Provider, we strive to build strong collaborative partnerships with all our clients through the delivery of a best-in-class service, harnessed by the technical expertise of our directly employed Engineers. As part of our business growth strategy, we are seeking to recruit an experienced FM Technician - Refrigeration to enhance our Facilities Management Team within the WorkSpace Division. We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. Why join us? Exciting Projects Work on varied sector projects and leave a lasting legacy Career Growth Clear progression pathways and continuous professional development Collaborative Culture Be part of a team that values innovation, integrity, and a commitment to excellence Competitive Package Enjoy a competitive salary and great benefits including volunteering days (Check out our full list of benefits on our website) What you will be doing The successful candidate would be responsible for maintaining and repairing a range of refrigeration equipment including building services across a variety of client locations within Northern Ireland. Carry out regular planned preventative maintenance visits on client s premises, completing reactive tasks and minor repairs as requested by the client. The Execution of refrigeration/HVAC Planned Preventative Maintenance Tasks on the site / sites in line with the Contract Scope and Specification Must have good understanding of commercial refrigeration systems, i.e refrigeration pack systems and controls. Respond promptly and in a positive manner to service call requests from the Helpdesk and undertake repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your Supervisor / Manager for direction. Order and maintain materials, tools and equipment, in accordance with company procedures. Advise the Helpdesk where 3rd party contractor attendance is needed, either for quotation or to effect specialist repairs, and to provide the job specification. Manage the attendance of subcontractors and ensure they complete works to the agreed standards and within budgeted costs. Carry out remedial works, minor alterations and installations. Advise where capital purchases are needed. Manage surveys and reports. Maintain asset registers ensuring all equipment is tagged. Represent the Company in a professional manner at all times, developing a good working relationship with MCLH Helpdesk and Client site teams. Ensure all paperwork is completed accurately, on time and in line with Company procedures. What We re Looking For Previous employment in a similar role NVQ Level 2 & 3 Refrigeration / Air Conditioning C&G 2079 F Gas Category 1 Certificate Full Driving Licence. Ability to use the Microsoft Office Products / Computer Aided Facilities Management Systems. Desirable IPAF Trained How to Apply: If you re ready to take the next step in your career with a company that values your expertise and innovation, we d love to hear from you! Apply below. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
Apr 15, 2026
Full time
WorkSpace is a specialist division of McLaughlin & Harvey, as a specialist Facilities Management Provider, we strive to build strong collaborative partnerships with all our clients through the delivery of a best-in-class service, harnessed by the technical expertise of our directly employed Engineers. As part of our business growth strategy, we are seeking to recruit an experienced FM Technician - Refrigeration to enhance our Facilities Management Team within the WorkSpace Division. We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. Why join us? Exciting Projects Work on varied sector projects and leave a lasting legacy Career Growth Clear progression pathways and continuous professional development Collaborative Culture Be part of a team that values innovation, integrity, and a commitment to excellence Competitive Package Enjoy a competitive salary and great benefits including volunteering days (Check out our full list of benefits on our website) What you will be doing The successful candidate would be responsible for maintaining and repairing a range of refrigeration equipment including building services across a variety of client locations within Northern Ireland. Carry out regular planned preventative maintenance visits on client s premises, completing reactive tasks and minor repairs as requested by the client. The Execution of refrigeration/HVAC Planned Preventative Maintenance Tasks on the site / sites in line with the Contract Scope and Specification Must have good understanding of commercial refrigeration systems, i.e refrigeration pack systems and controls. Respond promptly and in a positive manner to service call requests from the Helpdesk and undertake repairs as quickly and efficiently as possible. Prioritise maintenance and repair work to achieve agreed response times and if there are delays, liaise with your Supervisor / Manager for direction. Order and maintain materials, tools and equipment, in accordance with company procedures. Advise the Helpdesk where 3rd party contractor attendance is needed, either for quotation or to effect specialist repairs, and to provide the job specification. Manage the attendance of subcontractors and ensure they complete works to the agreed standards and within budgeted costs. Carry out remedial works, minor alterations and installations. Advise where capital purchases are needed. Manage surveys and reports. Maintain asset registers ensuring all equipment is tagged. Represent the Company in a professional manner at all times, developing a good working relationship with MCLH Helpdesk and Client site teams. Ensure all paperwork is completed accurately, on time and in line with Company procedures. What We re Looking For Previous employment in a similar role NVQ Level 2 & 3 Refrigeration / Air Conditioning C&G 2079 F Gas Category 1 Certificate Full Driving Licence. Ability to use the Microsoft Office Products / Computer Aided Facilities Management Systems. Desirable IPAF Trained How to Apply: If you re ready to take the next step in your career with a company that values your expertise and innovation, we d love to hear from you! Apply below. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
