23 jobs found

General Overview As a subcontract coordinator the successful candidate will join a close knit, well organised team who undertake the daily management of ECG's extensive range of specialist subcontractors. The role will require the individual to engage with a wide range of specialist subcontractors via phone, email to plan and effectively manage subcontractor work activities on client site in accordance with client Service Level Agreements (SLA's) & Key Performance Indicators (KPI's). Essential Duties & Responsibilities: Coordinate and schedule subcontractor maintenance and reactive visits to client sites. Manage and update ECG's CAFM system - Corrigo. Manage and update a range of client driven CAFM systems, such as eLogbook's, Maistro. Respond to client enquires and provide excellent customer services. Ensure compliance with client driven SLA's & KPI's. Work effectively & efficiently in fast-paced environment. Preferred Knowledge & Experience: Knowledge/use of CAFM systems such as eLogbooks, Maistro, Concerto, etc. Previous experience in a similar role - coordination of subcontractor work activities. Previous experience/knowledge of the Facilities Management/Building Services Industry. Facilities Management Helpdesk Experience. Working knowledge of Service Level Agreements and Key Performance Indicators. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.

Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip-top shape. We re on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly. The Role We re after a switched-on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You ll be the go-to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e-log book platforms, you ll play a key role in making sure our projects stay on track. If you re a problem-solver with a knack for systems, we d love to have you on board! Key Responsibilities Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face-to-face. Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e-log book systems. Assign tasks to engineers, update job statuses, and keep everything logged properly. Help staff get to grips with Big Change and e-log book platforms, fixing any hiccups along the way. Keep an eye on system data, whip up reports on job progress, and make sure we re meeting service standards. Chat with clients, suppliers, and subcontractors to sort queries or escalate technical problems. Keep records spick and span jobs, client chats, and system updates all included. Chip in with ideas to streamline processes and make our systems work even better. What We re Looking For Experience in a help desk, coordinator, or admin role bonus points if it s in building services, facilities management, or something similar. Hands-on know-how with Big Change job management software and/or e-log book systems is a big plus. Solid IT skills and a knack for picking up new software quick-smart. Top-notch communication skills, with a friendly, client-first attitude. Brilliant at staying organised and juggling tasks in a busy setting. A proper team player who s happy to crack on independently when needed. Nice to Have Familiarity with ITIL principles or help desk ticketing systems. A proactive streak for spotting ways to improve how we do things. Why Join Sale Group? Join a cracking team in a growing company that values your input. Get stuck into industry-leading tools and build your skills. Competitive salary and benefits to match your experience. Handy spot in Cheam, Surrey, with great transport links. How to Apply Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you re the right fit. Salary Negotiable dependent on experience / seniority.

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: Hull Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.

Help Desk Coordinator Basingstoke 28,000 This is not a IT Role, this if for scheduling FM staff General Receiving inbound calls and emails and making frequent outbound calls and emails. Scheduling engineers to attend call outs and regularly updating them with their required jobs Generation and closure of scheduled work orders Overseeing job completion in respect of in-house engineering and sub- contractor services Updating in-house systems and informing external clients regularly of updates Managing the helpdesk inbox efficiently daily Constant liaison with engineers, subcontractors and clients via phone/email PPM asset management planning via our databases Respond quickly and effectively to client queries Raising jobs and purchase orders daily Always providing excellent customer service Completing various admin tasks as requested. Requirements Worked in a familiar field Experienced in scheduling, coordinating, arranging role. Experienced working with CRM Systems (desirable) Great communicational skills

JAG Programme Administrator Our client is seeking an individual with exceptional Administrator/Coordinator We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator Starting immediately for 3 Months Liverpool- L7 3FA Hybrid working. £14.50-15.28 an hour depending experience Previous experience within a similar and fast paced administrative position would be essential. Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their Liverpool Office; The Spine The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. You will need: Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience Desirable Experience of administration in a healthcare or related context, such as the NHS Understanding of confidentiality and data protection legislation including information governance.

Service Desk Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday Friday, 08 00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment

Catch 22 are currently working with a small-to-medium sized Facilities Management service provider that is building a strong reputation for delivering high-quality FM services across a diverse client base. Due to continued growth, they are now seeking an organised and commercially aware FM Commercial Coordinator to join their team. As FM Commercial Coordinator, you will play a central role in supporting the day-to-day operations of the business. Acting as the bridge between the sales team and the operations team, for facilities-related queries, you will coordinate planned, preventive, and reactive maintenance & projects while ensuring commercial performance across quoted works. This is a fast-paced, varied role suited to someone with experience in FM helpdesk operations, strong organisational skills, and a keen eye for cost control and service delivery. Key Responsibilities Operations Act as the first point of contact for all facilities-related service requests (hard and soft FM) Log, track, and manage jobs via CAFM/helpdesk systems Prioritise and allocate work based on urgency and SLA requirements Commercial Management Prepare and issue quotes for planned and reactive works Procure and build relationships with external contractors Track costs, labour, and progress to ensure profitability of works Raise and dispatch work orders to engineers and subcontractors Monitor job progress through to completion and closure Customer Service Provide timely updates to clients and internal stakeholders Manage queries, complaints, and escalations professionally Maintain high levels of customer satisfaction Coordination & Communication Liaise with engineers, technicians, and external contractors Coordinate maintenance activities and service delivery Ensure all required resources and equipment are arranged Reporting & Administration Maintain accurate records of all service desk activity Produce reports on KPIs, SLAs, response times, and performance Support audits and compliance processes Systems & Process Improvement Ensure data accuracy within CAFM systems Identify and implement process improvements Support new system rollouts and operational procedures About You Experience within Facilities Management or a similar operations Strong commercial awareness and experience with quoting works Familiarity with CAFM/helpdesk systems Excellent organisational and communication skills Ability to manage multiple tasks in a fast-paced environment What's on Offer Competitive salary of £35,000 - £40,000 Hybrid working model with a Camden-based office Opportunity to join a growing business with career progression potential Supportive and collaborative team environment If you're looking to take the next step in your FM career within a dynamic and expanding organisation, this could be a great opportunity to make a real impact.

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain & Contracts Manager based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose This is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Experience managing and coordinating suppliers, agencies, and subcontractors Facilities Management training or qualifications desirable. Experience in FM, helpdesk, or operational support. Strong IT skills with a willingness to develop further.

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain Coordinator based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose The Supply Chain Coordinator is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Facilities Management training or qualifications desirable. Minimum of 3 years experience in FM, helpdesk, or operational support roles. Strong IT skills with a willingness to develop further.

Role- Help Desk Coordinator Location- Office is outside Aylsbury (office based, you will need a driving licence) Salary- up to £29,000 Working hours- Monday to Friday 8am-5pm General Receiving inbound calls and emails and making frequent outbound calls and emails. Scheduling engineers to attend call outs and regularly updating them with their required jobs Generation and closure of scheduled work orders Overseeing job completion in respect of in-house engineering and sub- contractor services Updating in-house systems and informing external clients regularly of updates Managing the helpdesk inbox efficiently daily Constant liaison with engineers, subcontractors and clients via phone/email PPM asset management planning via our databases Respond quickly and effectively to client queries Raising jobs and purchase orders daily Always providing excellent customer service Completing various admin tasks as requested. Requirements Worked in a familiar field Experienced in scheduling, coordinating, arranging role. Experienced working with CRM Systems (desirable) Great communicational skills Offer Great working environment Up to £29,000 Benefits package INDBS

Role: Principal Regulatory Policy Manager Employer: Single Source Regulations Office Sector: Non-Departmental Public Body Location: Hybrid, attending an office location in Westminster, London Salary: Up to £86,212 and Civil Service Pension + up to Zones 1-6 London oyster card (or a daily contribution to travel of up to £16.30) + 30 days holiday and bank holidays Closing Date: 18 May Interviews planned for: week commencing 1June Working pattern: Full-time - The SSRO welcomes flexible working arrangements. Principal Regulatory Policy Manager This is an opportunity to join the Single Source Regulations Office (SSRO) as a Principal Regulatory Policy Manager, contributing toward the success of procurement and delivery of key non-competitive defence equipment capabilities such as the new Dreadnought class of nuclear submarines, Type 26 frigates and Skynet military satellites. We have over £115bn of contracts regulated through the regulatory framework. This is an exciting and challenging time for defence with a fast-evolving threat environment, and the Government's Strategic Defence Review and Defence Industrial Strategy now published and being implemented. The SSRO is playing an active role in these vital developments looking at how our regulatory regime can best play a part in incentivising a faster pace of delivery while protecting taxpayer value for money and ensuring fair prices to contractors that allow them to thrive. As a Principal Regulatory Policy Manager in the SSRO you will be at the heart of our thinking on how to evolve the single source regime in line with the Government's objectives. You will work with a wide range of stakeholders across the defence establishment both in the MOD and the defence industry. You will be an important part of a dynamic organisation enhancing the SSRO's reputation as an independent expert body and thought leader. The SSRO is an executive non-departmental public body that plays a central role in the regulation of the UK government's non-competitive procurement of military capabilities. The framework places controls on the prices of qualifying defence contracts and imposes transparency obligations on defence contractors. Amongst other things we establish the baseline profit rate for contracts under the single source regime, hold and analyse a wide range of contract and supplier data, publish guidance on what costs are allowable, give opinions and determinations on areas of disagreement between MOD and contractors and constantly look for ways to improve and strengthen the regime. This is a full-time role, and we would be happy to consider flexible working arrangements for the successful candidate. What will I be doing? Responsibilities Provide high-level policy expertise and advice to develop and deliver aspects of the SSRO's vision, objectives, strategies, policies and plans, including: Horizon-scanning and foresight work to inform the SSRO's future planning and strategic priorities. Keeping up to date with significant public sector, regulatory policy and parliamentary developments and disseminating this intelligence within the SSRO. Developing a strong understanding of qualifying defence contracts including key statistics and details about those the SSRO regulates. Lead the SSRO Support function including the helpdesk which primarily deals with queries about the contracting, pricing and reporting provisions of the regulatory framework, ensuring MOD and industry stakeholders are satisfied with the support services they receive. This includes: Ensuring helpdesk queries are responded to in a timely manner and within expected timescales. Ensuring onboarding sessions (which induct contractors new to the regulatory framework) and training sessions are delivered effectively and stakeholders are satisfied. Disseminating within the SSRO intelligence and information derived from support engagement so as to inform our other work. Effective line management of the Stakeholder Support Manager and the Stakeholder Support Coordinator inspiring them to deliver their best. Lead complex projects and activities, taking responsibility for delivering high quality, timely outputs. Examples of such projects/activities include: Leading the SSRO's international engagement with partner organisations and ensure that the organisation continues to be a contributing member of the International Community of Practice (ICOP). Reviewing the Act and the Regulations that govern the SSRO's activities to identify potential improvements that will make the single source regulatory framework more effective and formulate recommendations to the Secretary of State. Improving pricing and reporting under the regulatory framework. Developing the Corporate Plan, the Internal Business Plan and other strategies as required. Providing guidance to stakeholders about the operation of the regulatory framework, supporting them to implement the framework effectively and efficiently, and responding to their questions. Collaborate with staff across the SSRO and work successfully in multi-disciplinary teams, including project teams drawn from across other established teams. Share knowledge with colleagues where this will assist their work. Manage and lead such teams as required. Engage effectively with stakeholders across the defence community (both public and private sector) and wider Government and regulators. Manage public consultations and other appropriate channels of engagement. Communicate the SSRO's work with influence, including preparing high quality documents. Draft in a language and style that conveys technical information in a way that is easy for non-technical audiences to comprehend. Give presentations to a wide range of internal and external audiences. Act with integrity, apply the SSRO's governance procedures, and promote good governance. Investigate and make best use of available technology, including exploring how artificial intelligence can contribute new and innovative ways to deliver our work that improve quality and efficiency. Be a role model for the SSRO's values and behaviours and an active participant in the SSRO's corporate life. Undertake such other duties as the SSRO may require, in line with business need. Person specification Essential Educated to degree level, or equivalent professional qualification or experience. Experience of working within the defence sector. Strong critical thinking abilities to challenge and consider alternatives when looking at issues. Able to master the detail, to interpret and interrogate data and derive insights from it to inform our choices, whilst not losing the bigger picture. Flexibility in thinking and ability to deal with ambiguity and change. Ability to understand complex ideas/issues and develop policies and processes that work in a defence and regulatory setting both for Government and industry. Able to take high level steers from senior staff and translate into options that are implementable for our regulatory regime, including development of ideas emerging from reviews of the legislation which governs our work. A self-starter, practical and pragmatic, with a high level of project, time and resource management skills, who demonstrates a flexible 'can do' attitude, takes on challenges and has the tenacity to actively challenge processes. Experience of planning and delivering research projects or policy reviews, with a demonstrated ability to present complex data in a clear and easy-to-understand format including both written and oral presentations for a variety of audiences. Proven ability to work collaboratively including over organisational boundaries, build relationships and engage with internal and external stakeholders while maintaining credibility and professionalism. Friendly, customer-centric approach to engaging with stakeholders and dealing with the pressures of enquiries. Conveys confidence and authority in a complex environment. Acts with integrity and consideration for others. A proficient user of MS Office packages particularly Excel, PowerPoint and Word or equivalent. Desirable A good understanding of defence or public procurement, especially commercial contracting from either an MOD and/or defence industry perspective Experience of handling sensitive data (e.g. commercial, political, intelligence, military, health, personal data or justice). Experience of developing standards or guidance, for example running consultations, development of exposure drafts and policy papers, running working groups or technical discussion panels. A good understanding of commercial economics and economic regulation in the UK. Security clearance The role will require you to undergo and successfully secure national security vetting and obtain Security Check (SC) clearance but is not a reserved role and is therefore open to foreign or dual nationals. Applying for the position To apply for the position, please submit both of the following: A covering letter of no more than 1000 words (font size 12), clearly explaining how you meet the essential and desirable criteria as outlined in the person specification, using appropriate examples; and Your CV, setting out your qualifications and experience . click apply for full job details

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live. Responsibilities: ERP Management Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate IT Infrastructure Support Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues. Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution. Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting. Business Systems & Applications Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation). Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation). Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business. Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes. Microsoft Office 365 Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet. Development and support of business applications using Microsoft PowerApps. Automating tasks and processes using Excel Macros/Power Automate where applicable. Telephony & Communications Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required. Requirements Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability) Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time. Strong understanding of Windows Server environments. Solid experience with Microsoft SQL Server (strong SQL query/report writing essential). Working knowledge of Office 365 administration and SharePoint. Experience developing or supporting PowerApps. Familiarity with 3CX phone system administration. Experience managing or collaborating with Managed Service Providers. Understanding of Meraki network devices (switches/APs). Strong Excel skills, including experience building or editing VBA Macros. Excellent communication skills - ability to translate technical issues for non-technical users. A proactive, self-starter who enjoys solving problems and improving systems. Strong time management and ability to prioritise in a busy environment. Infor CloudSuite Industrial (CSI) experience. Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage. Experience working with vendors/implementation partners is beneficial. Good change management skills. Benefits Salary- 40,000- 50,000 Profit related bonus scheme Free snacks and hot drinks Monthly staff meetings with free lunch 22 days of paid holiday plus bank holidays increasing to 25 days with service on-site parking Monday- Friday 07.30am- 16.30pm (office based) IND25

Helpdesk Administrator Enfield (Hybrid Opportunity) Location: Enfield (Hybrid after initial period) Hours: Monday Friday, 8:00 AM 5:00 PM Pay: £16.93 per hour (Umbrella) Contract Type: Temp-to-Perm About the Role We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months. You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly. Key Responsibilities Raise and allocate work orders from client calls and emails using internal systems Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks Schedule appointments with sites and subcontractors Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy File and manage job documentation, including photos and supporting paperwork Update WIP reports and internal trackers to minimise outstanding jobs Handle client queries and recalls professionally across multiple contracts Maintain lone-working records and conduct welfare calls to operatives Ensure compliance and document accuracy, including RAMS, job sheets, and materials used Upload documents to client systems for invoicing and contract compliance Support administrative duties as required by managers and senior leadership Keep client portals up-to-date with job progress and documentation Requirements Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities Excellent organisational skills with strong attention to detail Confident communicator, able to engage professionally with clients, operatives, and management Proficient in MS Office and able to quickly learn internal systems Comfortable working in a fast-paced, high-volume environment

Service Coordinator Milton Keynes Temp to Perm Contract Up to 30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and America, but operates in almost every country. Due to consistent growth in all markets they operate in, the demand for their services is constantly increasing. In this role you will work within a team of Helpdesk Administrators, liaising directly with customers and scheduling engineers and dealing with any issues. You'll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements Temp to perm contract 37.5 hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Quality Coordinator Location: Staines-upon-Thames (with UK-wide travel) Type: Permanent Competitive Salary + Benefits Red Sky Personnel are recruiting on behalf of a leading UK construction contractor for a Quality Coordinator to join their growing team. This is an excellent opportunity for a motivated and organised individual to play a key role in maintaining and developing quality standards across a diverse portfolio of UK projects. About the Role As the Quality Coordinator, you will support the UK Quality Manager, Senior Management, and Site Teams in ensuring all projects meet the company's quality assurance objectives. The role includes conducting internal audits, managing document control, improving company procedures, and providing helpdesk-style support to project teams. You will also collaborate closely with the tendering and estimating departments, contributing to bid submissions and ensuring new projects start effectively by sharing best practices and lessons learned. Key Responsibilities Assess QA requirements for tenders and assist in bid submissions Communicate and implement project quality requirements across teams Coordinate lessons learned and maintain the company's quality database Share industry updates and best practices across UK sites Standardise ITPs and ITRs across projects Maintain and process quality records, including document library management Assist with updates to project documentation (plans, procedures, and manuals) Liaise with the QA Manager and Senior Management to drive continuous improvement Coordinate internal action plans and monitor compliance Support and deliver quality training to project teams Conduct internal quality audits Support the implementation of new document management policies Provide a point of contact and support for project teams Assist with sustainability recording and reporting Skills and Experience Required Minimum of three years' general site experience (construction sector preferred) Relevant degree qualification desirable Strong IT skills, particularly Microsoft Office; knowledge of VBA and Macros advantageous Experience with document management systems and revision control preferred Excellent organisational, communication, and problem-solving skills Ability to manage your own workload and meet deadlines Strong relationship-building skills with internal and external stakeholders Good understanding of British Standards, Technical Notes, and Approved Documents Why Apply This company places strong emphasis on employee development, offering clear opportunities for career progression, ongoing training, and CPD support. You will be part of a collaborative, high-performing team within a forward-thinking contractor delivering major UK projects. Location: Primarily based in Staines-upon-Thames, with travel to UK project sites as required Travel: Occasional overnight stays may be needed If you are a proactive and detail-focused individual with a passion for quality assurance in construction, we would love to hear from you.

Repairs Coordinator Grade 4, £26,403 up to £29,540 per annum pro rata 37 hours per week, working Monday to Friday, 2 year fixed term contract An exciting opportunity has arisen to join our dynamic In-House Repairs Team at Hinckley & Bosworth Borough Council. We are looking for a proactive Repairs Coordinator to support both our Repairs Helpdesk and Scheduling Teams click apply for full job details