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data coordinator maternity cover
Liberty Gas Group
Business Support Administrator
Liberty Gas Group Stoak, Cheshire
Are you an experienced Business Support Administrator. Looking to earn £27,976.00 per annum pro rata? This is a maternity cover position until March 2027 We have an opportunity for an experienced Business Support Administrator based in our Ellesmere Port Office! Step into a role that genuinely rewards your expertise. We Can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role As Our Business Support Administrator Help us manage contractual requirements for a range of jobs Providing strong administrative support for maintenance works Coordinating programmed works schedules Working to meet customer and client expectations Validating each job to ensure the required information is available Ensuring all regulatory information is updated, logged and logged to relevant system Administrating works to support Supervisors\Site Managers to enable them to Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery and support Supervisor\Site Supervisors to meet contractual requirements What We Need from You. Good level of education To be competent in all aspects of administration tasks and have good organisational skills Have a strong coordinator experience, with a focus of good customer service Ability to operate a computerised data base system and demonstrate strong analytical skills Social Housing experience would be advantageous Why Liberty? We re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click Apply below to join Liberty as our Business Support Administrator. We look forward to hearing from you! Closing Date: 20th May 2026 (The advert may close early depending on response levels.)
Apr 23, 2026
Full time
Are you an experienced Business Support Administrator. Looking to earn £27,976.00 per annum pro rata? This is a maternity cover position until March 2027 We have an opportunity for an experienced Business Support Administrator based in our Ellesmere Port Office! Step into a role that genuinely rewards your expertise. We Can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role As Our Business Support Administrator Help us manage contractual requirements for a range of jobs Providing strong administrative support for maintenance works Coordinating programmed works schedules Working to meet customer and client expectations Validating each job to ensure the required information is available Ensuring all regulatory information is updated, logged and logged to relevant system Administrating works to support Supervisors\Site Managers to enable them to Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery and support Supervisor\Site Supervisors to meet contractual requirements What We Need from You. Good level of education To be competent in all aspects of administration tasks and have good organisational skills Have a strong coordinator experience, with a focus of good customer service Ability to operate a computerised data base system and demonstrate strong analytical skills Social Housing experience would be advantageous Why Liberty? We re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click Apply below to join Liberty as our Business Support Administrator. We look forward to hearing from you! Closing Date: 20th May 2026 (The advert may close early depending on response levels.)
Rheinmetall BAE Systems Land (RBSL)
Operations Support Coordinator
Rheinmetall BAE Systems Land (RBSL) Wellington, Shropshire
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) is a defence company based in Telford, Shropshire. RBSL design, manufacture, and support military vehicles used by the British Army and international customers. We are recruiting for Operations Support Coordinator to join RBSL facilities team in Telford. The Operations Support Coordinator will report to the Site Facilities Manager and carry out a range of duties to support the RBSL manufacturing production teams and other internal stakeholders. Position Duties and Responsibilities Managing and processing Personal Protective Equipment (PPE), workshop tooling, and general equipment (e.g. personal lockers) requirements from internal stakeholders. This will involve generating orders with key suppliers using SAP. Allocating orders to the correct cost centre code and/or Limit of Liability (LOL) Recording the PPE and tooling orders in the company order book for internal and external audit compliance Coordinating Proof of Deliveries (POD) with the supplier, and investigating material shortages and processing invoices Approving invoices for delivered items and investigating queries with the RBSL Accounts Payable team Coordinating site process confirmations and workshop inspections to ensure tooling, equipment and PPE are in line with target condition (e.g. statutory inspection of lifting equipment), and compliant for audit purposes Managing the Manufacturing Operations quarantine process to ensure compliance with external auditing procedures (i.e. all non-compliant tooling is recorded and stored in the quarantine area) Managing the onsite vending machine consumables with the supplier Monitoring the levels of industrial gas to ensure sufficient availability for the production programmes. This will involve placing orders, coordinating deliveries, and ensuring prompt payment of invoices. Supporting Operations teams to reduce consumption and waste, in line with current lean manufacturing principles for machine/hand tools and consumable items Demonstrating and promoting a high-level of safety awareness Managing the Manufacturing Operations personnel laundry allocation with the with suppliers Developing strong working relationships across all company functions and suppliers Supporting the Site Facilities manager with respect to SLA adherence and cost performance providing analysis and recommendations for KPI improvements Supporting Operations teams by coordinating the purchase and repair or replacement of equipment following Total Planned Maintenance (TPM), Planned Preventative Maintenance (PPM), and inspections Saving relevant documentation in the company SharePoint database WHAT QUALIFICATIONS YOU SHOULD HAVE Essential Experience working in a manufacturing/Operations/Warehouse environment Ability to meet deadlines and deliver to the agreed Key Performance Indicators Excellent communication skills, initiative-taking, and results driven Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) Experience within an Indirect Procurement position and Operations Desirable Working knowledge of SAP and SharePoint An IOSH Working Safety qualification WHAT WE OFFER YOU RBSL strives to be an employer of choice and to foster a culture in which our employees are supported to build a career they can be proud. Through our contracts to deliver world-class products and support services, we offer great opportunities for personal development and career advancement via specialist technical roles, essential support functions, and broader leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market rates Annual bonus incentive scheme for all employees 37 hours over 4.5 days working week Employer pension contributions up to 10% Hybrid and flexible working Life assurance cover 5 weeks holiday plus bank holidays Holiday purchase scheme Health cash plan Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Long Service rewards with additional holiday Enhanced maternity and paternity benefits Free access to onsite gym CONTACT INFORMATION Contact Person: Iwona Kurpiewska ADDITIONAL INFORMATION RBSL is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. Please be aware that many roles working for RBSL will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.
Apr 22, 2026
Full time
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) is a defence company based in Telford, Shropshire. RBSL design, manufacture, and support military vehicles used by the British Army and international customers. We are recruiting for Operations Support Coordinator to join RBSL facilities team in Telford. The Operations Support Coordinator will report to the Site Facilities Manager and carry out a range of duties to support the RBSL manufacturing production teams and other internal stakeholders. Position Duties and Responsibilities Managing and processing Personal Protective Equipment (PPE), workshop tooling, and general equipment (e.g. personal lockers) requirements from internal stakeholders. This will involve generating orders with key suppliers using SAP. Allocating orders to the correct cost centre code and/or Limit of Liability (LOL) Recording the PPE and tooling orders in the company order book for internal and external audit compliance Coordinating Proof of Deliveries (POD) with the supplier, and investigating material shortages and processing invoices Approving invoices for delivered items and investigating queries with the RBSL Accounts Payable team Coordinating site process confirmations and workshop inspections to ensure tooling, equipment and PPE are in line with target condition (e.g. statutory inspection of lifting equipment), and compliant for audit purposes Managing the Manufacturing Operations quarantine process to ensure compliance with external auditing procedures (i.e. all non-compliant tooling is recorded and stored in the quarantine area) Managing the onsite vending machine consumables with the supplier Monitoring the levels of industrial gas to ensure sufficient availability for the production programmes. This will involve placing orders, coordinating deliveries, and ensuring prompt payment of invoices. Supporting Operations teams to reduce consumption and waste, in line with current lean manufacturing principles for machine/hand tools and consumable items Demonstrating and promoting a high-level of safety awareness Managing the Manufacturing Operations personnel laundry allocation with the with suppliers Developing strong working relationships across all company functions and suppliers Supporting the Site Facilities manager with respect to SLA adherence and cost performance providing analysis and recommendations for KPI improvements Supporting Operations teams by coordinating the purchase and repair or replacement of equipment following Total Planned Maintenance (TPM), Planned Preventative Maintenance (PPM), and inspections Saving relevant documentation in the company SharePoint database WHAT QUALIFICATIONS YOU SHOULD HAVE Essential Experience working in a manufacturing/Operations/Warehouse environment Ability to meet deadlines and deliver to the agreed Key Performance Indicators Excellent communication skills, initiative-taking, and results driven Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) Experience within an Indirect Procurement position and Operations Desirable Working knowledge of SAP and SharePoint An IOSH Working Safety qualification WHAT WE OFFER YOU RBSL strives to be an employer of choice and to foster a culture in which our employees are supported to build a career they can be proud. Through our contracts to deliver world-class products and support services, we offer great opportunities for personal development and career advancement via specialist technical roles, essential support functions, and broader leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market rates Annual bonus incentive scheme for all employees 37 hours over 4.5 days working week Employer pension contributions up to 10% Hybrid and flexible working Life assurance cover 5 weeks holiday plus bank holidays Holiday purchase scheme Health cash plan Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Long Service rewards with additional holiday Enhanced maternity and paternity benefits Free access to onsite gym CONTACT INFORMATION Contact Person: Iwona Kurpiewska ADDITIONAL INFORMATION RBSL is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. Please be aware that many roles working for RBSL will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.
Rockinghorse
Volunteer Coordinator
Rockinghorse Brighton, Sussex
If you love connecting people with purpose, this is your chance to shape something extraordinary. Join Rockinghorse and lead a volunteer community that supports children and families when they need it most. About Rockinghorse Children s Charity Rockinghorse Children s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children s wards and baby units throughout Sussex. We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are. We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. About the Role In 2025 we launched our five-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex. This role will support the Head of Finance & Operations and be responsible for organising and managing the charity s volunteers and the volunteer programme, working across the charity to ensure we have the right individuals to support our work. You will be responsible for the management, recruitment, onboarding and retention of all short and long-term volunteers, to ensure we can continue to deliver life-saving projects for children and young people across Sussex. You ll bring excellent organisational skills, outstanding written and verbal communication skills, a can-do attitude, evidence of brilliant people management skills, and a passion and enthusiasm for supporting young people. You ll be part of a successful team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated. Duties of the Role Support the charity to deliver brilliant projects and services that support children and their families: Work collaboratively across the charity team to recruit volunteers with the necessary skills, experience and commitment to support our project delivery, fundraising activities, events schedule and office work. Communicate regularly with our volunteer community, to highlight upcoming fundraising and challenge events and ensure there is sufficient and appropriate representation in place per event. Ensure that the charity has the right policies and procedures in place for the recruitment, onboarding, retention and management of volunteers. Lead on and co-ordinate the induction and training of volunteers to ensure they are fully onboarded and prepared for the charity and the role. Support volunteers to achieve their aspirations in terms of work experience, education, training or further volunteering during their time with us. Co-ordinate individual and/or group supervision and support for volunteers. Manage a volunteer database in line with relevant data protection legislation and ensure that all volunteers undergo appropriate due diligence during the recruitment process. Encourage and facilitate volunteers to share their experiences as case studies and reflections. Co-ordinate volunteer thank you initiatives, engagement activities and communications to ensure volunteers feel part of the charity and actively participate in our work. Create partnerships with new corporate and community partners to maintain a steady flow of volunteers into the charity. Develop effective working relationships with existing partners, helping to engage local teams in volunteering and fundraising opportunities. Oversee work experience placements throughout the year, ensuring a positive experience and maximising the return on investment for the team. Manage the offboarding process for all volunteers, ensuring a brilliant experience from start to finish. Support the Head of Marketing and Communications to create promotional, marketing and social media materials related to our volunteer programme. Modernise and automate processes on an ongoing basis to increase workflow efficiency. Lead on the evaluation of the volunteer programme and ensure we understand and value to impact volunteers bring to the charity. Report on the volunteer function as part of the management information and against set KPIs and targets. Support the charity more widely: Represent Rockinghorse at events and activities, building strong peer relationships and sharing best practice. Model excellent conduct and behaviours in line with the charity s values and ethos. Carry out other such duties as may be required for the purposes of the charity, including working flexibly during evenings and weekends as required. Travel across Sussex as needed in order to attend events and meet with our supporters and volunteers. Person Specification - Essential experience, skills and knowledge for the role: 1. Experience and understanding of the principles of volunteer management in a charity and/or not-for-profit. 2. Proven experience of recruiting and managing volunteers day to day. 3. An understanding of safeguarding and welfare management frameworks. 4. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party partners. 5. Able to prioritise own workload effectively and comfortable with working autonomously. 6. Excellent time management skills with strong prioritisation and organisation skills. 7. Brilliant communication, interpersonal and stakeholder engagement abilities. 8. An understanding of data privacy theory and application. 9. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry). 10. Commitment to Rockinghorse Children s Charity s mission, vision and values. Desirable experience, skills and knowledge: 1. Experience managing communications and marketing to support volunteer engagement. 2. Previous work experience with a non-profit, or charitable organisation. Work skills you ll need day to day: 1. A can-do attitude. 2. Brilliant organisational skills. 3. Excellent people skills with an adaptable and flexible manner and approach. 4. Excellent written and verbal communication. 5. Ability to support and motivate others. 6. Ability to work on own initiative and as an active team member. 7. Ability to work under pressure and in a fast-paced environment. Benefits of Working for Rockinghorse Children s Charity: 25 days annual leave plus bank holidays (pro-rata to part-time working pattern). An additional day of annual leave on your birthday. Additional Christmas closure days (pro-rata to part-time working pattern). Competitive pension scheme. Employee and dependants health cash plan including access to an online GP and counselling. Family leave including maternity, adoption, shared parental and paternity leave. Ongoing opportunities for learning and professional development. Quarterly reward and recognition days. Opportunity for flexible, hybrid and part-time working. Cycle to work scheme. Access to Enterprise Car Club. Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. _ Application Process To apply, please send your CV and covering letter outlining how you fulfil the ten essential elements of the person specification. Your covering letter must address your experience, skills and knowledge against the Essential elements of the person specification. Applications without a covering letter will not be considered. If you also meet any of the Desirable criteria, please outline these too. If you need any support with the process or application, please get in touch. We can also talk through the role and answer any questions you may have informally. All applicants will be shortlisted to proceed to interview based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role as demonstrated in the covering letter. Estimated timeframes: Application deadline midnight 10th May 2026. Shortlisting w/c 11th May 2026. . click apply for full job details
Apr 22, 2026
Full time
If you love connecting people with purpose, this is your chance to shape something extraordinary. Join Rockinghorse and lead a volunteer community that supports children and families when they need it most. About Rockinghorse Children s Charity Rockinghorse Children s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children s wards and baby units throughout Sussex. We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are. We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. About the Role In 2025 we launched our five-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex. This role will support the Head of Finance & Operations and be responsible for organising and managing the charity s volunteers and the volunteer programme, working across the charity to ensure we have the right individuals to support our work. You will be responsible for the management, recruitment, onboarding and retention of all short and long-term volunteers, to ensure we can continue to deliver life-saving projects for children and young people across Sussex. You ll bring excellent organisational skills, outstanding written and verbal communication skills, a can-do attitude, evidence of brilliant people management skills, and a passion and enthusiasm for supporting young people. You ll be part of a successful team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated. Duties of the Role Support the charity to deliver brilliant projects and services that support children and their families: Work collaboratively across the charity team to recruit volunteers with the necessary skills, experience and commitment to support our project delivery, fundraising activities, events schedule and office work. Communicate regularly with our volunteer community, to highlight upcoming fundraising and challenge events and ensure there is sufficient and appropriate representation in place per event. Ensure that the charity has the right policies and procedures in place for the recruitment, onboarding, retention and management of volunteers. Lead on and co-ordinate the induction and training of volunteers to ensure they are fully onboarded and prepared for the charity and the role. Support volunteers to achieve their aspirations in terms of work experience, education, training or further volunteering during their time with us. Co-ordinate individual and/or group supervision and support for volunteers. Manage a volunteer database in line with relevant data protection legislation and ensure that all volunteers undergo appropriate due diligence during the recruitment process. Encourage and facilitate volunteers to share their experiences as case studies and reflections. Co-ordinate volunteer thank you initiatives, engagement activities and communications to ensure volunteers feel part of the charity and actively participate in our work. Create partnerships with new corporate and community partners to maintain a steady flow of volunteers into the charity. Develop effective working relationships with existing partners, helping to engage local teams in volunteering and fundraising opportunities. Oversee work experience placements throughout the year, ensuring a positive experience and maximising the return on investment for the team. Manage the offboarding process for all volunteers, ensuring a brilliant experience from start to finish. Support the Head of Marketing and Communications to create promotional, marketing and social media materials related to our volunteer programme. Modernise and automate processes on an ongoing basis to increase workflow efficiency. Lead on the evaluation of the volunteer programme and ensure we understand and value to impact volunteers bring to the charity. Report on the volunteer function as part of the management information and against set KPIs and targets. Support the charity more widely: Represent Rockinghorse at events and activities, building strong peer relationships and sharing best practice. Model excellent conduct and behaviours in line with the charity s values and ethos. Carry out other such duties as may be required for the purposes of the charity, including working flexibly during evenings and weekends as required. Travel across Sussex as needed in order to attend events and meet with our supporters and volunteers. Person Specification - Essential experience, skills and knowledge for the role: 1. Experience and understanding of the principles of volunteer management in a charity and/or not-for-profit. 2. Proven experience of recruiting and managing volunteers day to day. 3. An understanding of safeguarding and welfare management frameworks. 4. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party partners. 5. Able to prioritise own workload effectively and comfortable with working autonomously. 6. Excellent time management skills with strong prioritisation and organisation skills. 7. Brilliant communication, interpersonal and stakeholder engagement abilities. 8. An understanding of data privacy theory and application. 9. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry). 10. Commitment to Rockinghorse Children s Charity s mission, vision and values. Desirable experience, skills and knowledge: 1. Experience managing communications and marketing to support volunteer engagement. 2. Previous work experience with a non-profit, or charitable organisation. Work skills you ll need day to day: 1. A can-do attitude. 2. Brilliant organisational skills. 3. Excellent people skills with an adaptable and flexible manner and approach. 4. Excellent written and verbal communication. 5. Ability to support and motivate others. 6. Ability to work on own initiative and as an active team member. 7. Ability to work under pressure and in a fast-paced environment. Benefits of Working for Rockinghorse Children s Charity: 25 days annual leave plus bank holidays (pro-rata to part-time working pattern). An additional day of annual leave on your birthday. Additional Christmas closure days (pro-rata to part-time working pattern). Competitive pension scheme. Employee and dependants health cash plan including access to an online GP and counselling. Family leave including maternity, adoption, shared parental and paternity leave. Ongoing opportunities for learning and professional development. Quarterly reward and recognition days. Opportunity for flexible, hybrid and part-time working. Cycle to work scheme. Access to Enterprise Car Club. Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. _ Application Process To apply, please send your CV and covering letter outlining how you fulfil the ten essential elements of the person specification. Your covering letter must address your experience, skills and knowledge against the Essential elements of the person specification. Applications without a covering letter will not be considered. If you also meet any of the Desirable criteria, please outline these too. If you need any support with the process or application, please get in touch. We can also talk through the role and answer any questions you may have informally. All applicants will be shortlisted to proceed to interview based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role as demonstrated in the covering letter. Estimated timeframes: Application deadline midnight 10th May 2026. Shortlisting w/c 11th May 2026. . click apply for full job details
Abatec Recruitment
Service Coordinator
Abatec Recruitment Bridgend, Mid Glamorgan
Start Date: ASAP (9-12 months maternity cover) Salary: 13ph Location: Bridgend St David Recruitment are working on behalf of a leading Facilities Management company to secure an experienced Service Coordinator to support the team for 9-12 months they offer a comprehensive range of services across commercial and industrial sectors, including consultancy, planning, design, manufacture, installation, and maintenance in the following areas: Cooling, Heating, Ventilation & Electrical The Role As a leading mechanical and electrical contractor based in South Wales, we are seeking to strengthen our team with the appointment of a Service Coordinator. The successful candidate will ideally have experience or knowledge within building services, including plumbing, heating, air conditioning, and electrical systems. This role is pivotal in ensuring the efficient coordination of service operations and delivering a high standard of customer service. Key Responsibilities Act as the first point of contact for incoming telephone enquiries Raise service call-out documentation and job records Schedule and coordinate service visits, liaising effectively with customers Coordinate activities with the service team, engineers, and subcontractors Ensure completion of all service documentation following call-outs and accurately input data into internal systems Prepare and issue service invoices Produce estimates for service works and maintenance contracts, and follow up on outstanding quotations Administer new service contracts and manage contract renewals Generate routine administrative and service-related documentation Skills and Experience Experience using service management software, ideally JobLogic Excellent telephone manner with strong customer service skills Strong organisational and time management abilities Ability to work effectively both independently and as part of a team Clear and professional communication skills Ability to remain calm and organised under pressure Strong attention to detail with the capacity to retain and apply new information Proven ability to manage customer expectations effectively Technical support experience (desirable) Good geographical knowledge (desirable) St David Recruitment Services is an employment business working on behalf of a client.
Apr 22, 2026
Contractor
Start Date: ASAP (9-12 months maternity cover) Salary: 13ph Location: Bridgend St David Recruitment are working on behalf of a leading Facilities Management company to secure an experienced Service Coordinator to support the team for 9-12 months they offer a comprehensive range of services across commercial and industrial sectors, including consultancy, planning, design, manufacture, installation, and maintenance in the following areas: Cooling, Heating, Ventilation & Electrical The Role As a leading mechanical and electrical contractor based in South Wales, we are seeking to strengthen our team with the appointment of a Service Coordinator. The successful candidate will ideally have experience or knowledge within building services, including plumbing, heating, air conditioning, and electrical systems. This role is pivotal in ensuring the efficient coordination of service operations and delivering a high standard of customer service. Key Responsibilities Act as the first point of contact for incoming telephone enquiries Raise service call-out documentation and job records Schedule and coordinate service visits, liaising effectively with customers Coordinate activities with the service team, engineers, and subcontractors Ensure completion of all service documentation following call-outs and accurately input data into internal systems Prepare and issue service invoices Produce estimates for service works and maintenance contracts, and follow up on outstanding quotations Administer new service contracts and manage contract renewals Generate routine administrative and service-related documentation Skills and Experience Experience using service management software, ideally JobLogic Excellent telephone manner with strong customer service skills Strong organisational and time management abilities Ability to work effectively both independently and as part of a team Clear and professional communication skills Ability to remain calm and organised under pressure Strong attention to detail with the capacity to retain and apply new information Proven ability to manage customer expectations effectively Technical support experience (desirable) Good geographical knowledge (desirable) St David Recruitment Services is an employment business working on behalf of a client.
Ganymede Solutions
Administrator - Train Presentation/Train Cleaning
Ganymede Solutions City, York
Job Title: Administrator Train Presentation/Train Cleaning Location: York (site-based, no remote working) Hourly Pay Rate: £18.82 per hour - 35 hours per week - Monday Friday, 9:00am 4:00pm 9-month maternity cover contract Be the Organised Backbone of a Fast-Paced Rail Team Are you highly organised, detail-driven, and confident handling sensitive information in a busy operational environment? This is an excellent opportunity to step into a pivotal role supporting a key rail operation team, where no two days are the same. The Role & About You As a Train Presentation Team Administrator, you ll play a central role in supporting the Train Presentation and Engineering teams with a wide range of administrative and coordination duties. This is a varied, fast-paced position where strong organisation, attention to detail, and the ability to manage changing priorities are essential. Your responsibilities will include providing day-to-day administrative support, organising meetings, preparing documents, and taking clear, accurate notes, including during sensitive people case meetings such as disciplinaries, dismissals, and accidents. You will act as a technology asset coordinator, managing equipment orders, setup, and distribution, while also overseeing uniform and PPE ordering, returns, and budget tracking. The role also involves raising purchase orders, processing financial transactions, liaising with suppliers to manage pricing and deliveries, and coordinating travel arrangements including rail, hotels, flights, and taxis. Alongside this, you will manage hire vehicles and ensure all documentation is compliant, produce reports and team communications, and run employee reward and recognition initiatives. Handling personal data responsibly and maintaining compliance with GDPR is a key part of the role, as is contributing to a safe working environment in line with health and safety procedures. You will thrive in a busy, reactive environment and be confident working independently, using your own initiative to keep operations running smoothly. Strong written and verbal communication skills are essential, as is the confidence to speak up and engage with stakeholders at all levels. You will be highly organised, able to juggle multiple priorities without losing attention to detail, and capable of handling sensitive and sometimes challenging information with professionalism, resilience, and integrity. Solid IT skills, particularly in Microsoft Word and Excel, are required, along with the ability to produce accurate documentation and clear, concise notes. The Company Northern is one of the UK s leading train operators, connecting millions of passengers across the North of England. This role sits within a vital operational team ensuring trains are presented to the highest standards, contributing to a safe and reliable service. Next Steps Interviews are taking place on a rolling basis, with a flexible start date available. To apply, please click Apply or send your CV directly to: (url removed) Once your application is submitted, it shall be reviewed, if suitable then contact will be made of an initial telephone conversation before proceeding to record a short pre-recorded video interview. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Apr 22, 2026
Contractor
Job Title: Administrator Train Presentation/Train Cleaning Location: York (site-based, no remote working) Hourly Pay Rate: £18.82 per hour - 35 hours per week - Monday Friday, 9:00am 4:00pm 9-month maternity cover contract Be the Organised Backbone of a Fast-Paced Rail Team Are you highly organised, detail-driven, and confident handling sensitive information in a busy operational environment? This is an excellent opportunity to step into a pivotal role supporting a key rail operation team, where no two days are the same. The Role & About You As a Train Presentation Team Administrator, you ll play a central role in supporting the Train Presentation and Engineering teams with a wide range of administrative and coordination duties. This is a varied, fast-paced position where strong organisation, attention to detail, and the ability to manage changing priorities are essential. Your responsibilities will include providing day-to-day administrative support, organising meetings, preparing documents, and taking clear, accurate notes, including during sensitive people case meetings such as disciplinaries, dismissals, and accidents. You will act as a technology asset coordinator, managing equipment orders, setup, and distribution, while also overseeing uniform and PPE ordering, returns, and budget tracking. The role also involves raising purchase orders, processing financial transactions, liaising with suppliers to manage pricing and deliveries, and coordinating travel arrangements including rail, hotels, flights, and taxis. Alongside this, you will manage hire vehicles and ensure all documentation is compliant, produce reports and team communications, and run employee reward and recognition initiatives. Handling personal data responsibly and maintaining compliance with GDPR is a key part of the role, as is contributing to a safe working environment in line with health and safety procedures. You will thrive in a busy, reactive environment and be confident working independently, using your own initiative to keep operations running smoothly. Strong written and verbal communication skills are essential, as is the confidence to speak up and engage with stakeholders at all levels. You will be highly organised, able to juggle multiple priorities without losing attention to detail, and capable of handling sensitive and sometimes challenging information with professionalism, resilience, and integrity. Solid IT skills, particularly in Microsoft Word and Excel, are required, along with the ability to produce accurate documentation and clear, concise notes. The Company Northern is one of the UK s leading train operators, connecting millions of passengers across the North of England. This role sits within a vital operational team ensuring trains are presented to the highest standards, contributing to a safe and reliable service. Next Steps Interviews are taking place on a rolling basis, with a flexible start date available. To apply, please click Apply or send your CV directly to: (url removed) Once your application is submitted, it shall be reviewed, if suitable then contact will be made of an initial telephone conversation before proceeding to record a short pre-recorded video interview. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
ADVANCE
Interventions & Women's Centre Coordinator
ADVANCE Caversham, Oxfordshire
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for an Interventions and Women s Centre Coordinator to work with our Minerva team on the delivery of a service across the Thames Valley region. Salary: £23,000 - £24,000 pro-rata Location: Caversham and Oxford, and you must hold a full UK driver's license and be able to commute around the Thames Valley region (Oxfordshire, Berkshire and Buckinghamshire) Hours: 14 Hours per week Contract: Until March 31st 2027 This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting. About us Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women s centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. The project: We provide one-to-one advocacy and specialist work including workshops and group activities delivered by Advance in partnership with voluntary organisations. This role plays a critical part in coordinating the group offering for women accessing our services, as well as providing administration support across the region. In short you will: Be the first point of contact for clients coming to the Women s Centre; offering a warm welcome and trauma informed approach Ensure the client waiting area is kept tidy with up-to-date information/leaflets and supplies of refreshments Facilitate direct group delivery and events at the Women s Centre and regional venues Hold responsibility for the Minerva telephone number and email account in your region Assist in researching additional resources and events for service users; both within the Centre and across the region Contribute to creating and lead on updating the local Services Directory with details of local organisations, key contacts and details of services on offer, including eligibility criteria Assist the Service Manager in managing the smooth running of the Women s Centre in your region, including managing the group workshops timetable, arranging meetings and booking external venues for client groups or training events Manage administration for the Hampshire Minerva team Assist the Service Manager with the quality assurance and collation of data and information as required, including for funder reports. How to apply: Please apply with an up to date copy of your CV and a cover letter. Closing date: 10th May 2026 Interviews will take place on a rolling basis Advance reserves the right to close the advert early, or on the appointment of a candidate. What we can offer you - Employee Benefits: An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) Additional days off to celebrate International Women s Day , and for religious observance and moving home Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more Pension scheme Enhanced maternity/adoption provision Access to our Employee Assistance Programme Employee eye-care scheme Clinical supervision for front line staff and first line management roles Refer a Friend Scheme - £250 for each referral who passes probation Organisation wide away days Thorough induction and training Career development pathways Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs. Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits. Safeguarding Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Apr 22, 2026
Full time
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for an Interventions and Women s Centre Coordinator to work with our Minerva team on the delivery of a service across the Thames Valley region. Salary: £23,000 - £24,000 pro-rata Location: Caversham and Oxford, and you must hold a full UK driver's license and be able to commute around the Thames Valley region (Oxfordshire, Berkshire and Buckinghamshire) Hours: 14 Hours per week Contract: Until March 31st 2027 This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting. About us Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women s centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. The project: We provide one-to-one advocacy and specialist work including workshops and group activities delivered by Advance in partnership with voluntary organisations. This role plays a critical part in coordinating the group offering for women accessing our services, as well as providing administration support across the region. In short you will: Be the first point of contact for clients coming to the Women s Centre; offering a warm welcome and trauma informed approach Ensure the client waiting area is kept tidy with up-to-date information/leaflets and supplies of refreshments Facilitate direct group delivery and events at the Women s Centre and regional venues Hold responsibility for the Minerva telephone number and email account in your region Assist in researching additional resources and events for service users; both within the Centre and across the region Contribute to creating and lead on updating the local Services Directory with details of local organisations, key contacts and details of services on offer, including eligibility criteria Assist the Service Manager in managing the smooth running of the Women s Centre in your region, including managing the group workshops timetable, arranging meetings and booking external venues for client groups or training events Manage administration for the Hampshire Minerva team Assist the Service Manager with the quality assurance and collation of data and information as required, including for funder reports. How to apply: Please apply with an up to date copy of your CV and a cover letter. Closing date: 10th May 2026 Interviews will take place on a rolling basis Advance reserves the right to close the advert early, or on the appointment of a candidate. What we can offer you - Employee Benefits: An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) Additional days off to celebrate International Women s Day , and for religious observance and moving home Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more Pension scheme Enhanced maternity/adoption provision Access to our Employee Assistance Programme Employee eye-care scheme Clinical supervision for front line staff and first line management roles Refer a Friend Scheme - £250 for each referral who passes probation Organisation wide away days Thorough induction and training Career development pathways Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs. Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits. Safeguarding Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Stellantis &You
Customer Relations Co-ordinator
Stellantis &You
Customer Relations Co-ordinator based in our Manchester dealership: 99 Windsor St, Salford, Manchester M5 4DG, United Kingdom Manufacturer owned opportunity. About Us Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary. Additional Benefits Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included! Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres. Pension: Benefit from a generous employer pension contribution of up to 7%. Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays. Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly. Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions. Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources. Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees. Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package. Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development. Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan. Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage. Paid sick leave upon completion of Probationary period. Customer Relations Co-ordinator Role Overview: An exciting new opportunity has come up here at Manchester. This is a great opportunity for you to become a key member of our parts team. As an Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity, alongside this you will be responsible for processing orders and customer complaints. planning, initiating and promoting CSI initiatives with the operating manager. A Customer Relations Co-ordinator will also: Examine all major transactions weekly to determine and propose how customer service may be improved. In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, to ensure that agreed levels of customer service are maintained and all SLA's are adhered to. Constantly monitor the quality of customer service, utilising all relevant market intelligence. Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion. Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to. Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager. Provide advice, and assistance to team members Let's Work together: To excel in this Customer Relations Coordinator position previous experience in a Parts role within an different automobile network is required, alongside this we require you to have a full driving licence and computer skills, including experience of operating word processing and database packages, email and internet. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Apr 21, 2026
Full time
Customer Relations Co-ordinator based in our Manchester dealership: 99 Windsor St, Salford, Manchester M5 4DG, United Kingdom Manufacturer owned opportunity. About Us Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary. Additional Benefits Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included! Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres. Pension: Benefit from a generous employer pension contribution of up to 7%. Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays. Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly. Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions. Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources. Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees. Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package. Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development. Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan. Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage. Paid sick leave upon completion of Probationary period. Customer Relations Co-ordinator Role Overview: An exciting new opportunity has come up here at Manchester. This is a great opportunity for you to become a key member of our parts team. As an Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity, alongside this you will be responsible for processing orders and customer complaints. planning, initiating and promoting CSI initiatives with the operating manager. A Customer Relations Co-ordinator will also: Examine all major transactions weekly to determine and propose how customer service may be improved. In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, to ensure that agreed levels of customer service are maintained and all SLA's are adhered to. Constantly monitor the quality of customer service, utilising all relevant market intelligence. Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion. Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to. Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager. Provide advice, and assistance to team members Let's Work together: To excel in this Customer Relations Coordinator position previous experience in a Parts role within an different automobile network is required, alongside this we require you to have a full driving licence and computer skills, including experience of operating word processing and database packages, email and internet. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Adolescent Health Study (AHS)
Administration Coordinator
Adolescent Health Study (AHS)
About Adolescent Health Study The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants' health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults. Purpose of the post The Administrative Coordinator will play a key role in providing administrative, coordination and financial support across AHS. The role focuses on managing core systems, inboxes and documents, ensuring information is accurate, accessible and compliant. Acting as a central point for organisation, the postholder will coordinate meetings, support teams with routine administrative tasks, and contribute to smooth financial processes. They will help maintain effective workflows in a virtual environment, escalating issues as needed to keep daily operations running efficiently. Main responsibilities Administration and Systems Management Manage AHS central inbox(es) and escalate matters to the Business Administrator and Business Manager as appropriate Provide day-to-day administrative support including preparing, filing, archiving and retrieving documents Manage and update shared digital platforms, databases and documents to ensure accuracy and compliance Manage administrative functions such as task tracking in a fully virtual environment Team Coordination and Support Coordinate meetings and workshops, including scheduling and logistics, for AHS team members and external parties as required Provide key administrative support during meetings, including business and study meeting minutes as required Finance Delivery and Support Manage the AHS finance inbox, directing queries and escalating issues as needed Support invoice processing, including maintaining accurate records Prepare payment requests and documentation in line with internal processes Maintain up-to-date financial administration files across shared systems Operational Delivery and Implementation Provide hands-on support to teams and managers in rolling out new tools, systems and operational processes that are critical for the success of the longitudinal study Support the smooth, day-to-day running of business operations, ensuring tasks and processes are completed efficiently Identify operational issues or bottlenecks, propose practical solutions where appropriate, and escalate matters to the Business Administrator and Business Manager Knowledge, skills and experience Essential criteria Experience of working in a health and/or data research environment Qualified to A level or vocational qualifications, or equivalent, plus some experience in a relevant role Proficient in Microsoft Office suite of software Able to manage information electronically through databases and spreadsheets Excellent organisational and time management skills with the proven ability to prioritise and, at times under pressure, produce accurate work to deadlines Excellent communication and interpersonal skills with the ability to take ownership of problems and find solutions Understanding and experience of using finance systems (e.g. Sage) Desirable criteria Experience of working in an organisation in its infancy or a start-up Understanding and experience of using project management tools and techniques Dimensions This is expected to be a full-time post AHS is a national organisation, and our activities take place across the UK Primarily home working, with flexibility to travel across several geographical locations in the UK Application Process Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary. The closing date for this position is 26 April 2026 Interviews are currently expected to be held during the week commencing 08 June 2026 Equal Opportunities Policy Statement AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual's identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully. Values It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team in 2026. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.
Apr 20, 2026
Full time
About Adolescent Health Study The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants' health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults. Purpose of the post The Administrative Coordinator will play a key role in providing administrative, coordination and financial support across AHS. The role focuses on managing core systems, inboxes and documents, ensuring information is accurate, accessible and compliant. Acting as a central point for organisation, the postholder will coordinate meetings, support teams with routine administrative tasks, and contribute to smooth financial processes. They will help maintain effective workflows in a virtual environment, escalating issues as needed to keep daily operations running efficiently. Main responsibilities Administration and Systems Management Manage AHS central inbox(es) and escalate matters to the Business Administrator and Business Manager as appropriate Provide day-to-day administrative support including preparing, filing, archiving and retrieving documents Manage and update shared digital platforms, databases and documents to ensure accuracy and compliance Manage administrative functions such as task tracking in a fully virtual environment Team Coordination and Support Coordinate meetings and workshops, including scheduling and logistics, for AHS team members and external parties as required Provide key administrative support during meetings, including business and study meeting minutes as required Finance Delivery and Support Manage the AHS finance inbox, directing queries and escalating issues as needed Support invoice processing, including maintaining accurate records Prepare payment requests and documentation in line with internal processes Maintain up-to-date financial administration files across shared systems Operational Delivery and Implementation Provide hands-on support to teams and managers in rolling out new tools, systems and operational processes that are critical for the success of the longitudinal study Support the smooth, day-to-day running of business operations, ensuring tasks and processes are completed efficiently Identify operational issues or bottlenecks, propose practical solutions where appropriate, and escalate matters to the Business Administrator and Business Manager Knowledge, skills and experience Essential criteria Experience of working in a health and/or data research environment Qualified to A level or vocational qualifications, or equivalent, plus some experience in a relevant role Proficient in Microsoft Office suite of software Able to manage information electronically through databases and spreadsheets Excellent organisational and time management skills with the proven ability to prioritise and, at times under pressure, produce accurate work to deadlines Excellent communication and interpersonal skills with the ability to take ownership of problems and find solutions Understanding and experience of using finance systems (e.g. Sage) Desirable criteria Experience of working in an organisation in its infancy or a start-up Understanding and experience of using project management tools and techniques Dimensions This is expected to be a full-time post AHS is a national organisation, and our activities take place across the UK Primarily home working, with flexibility to travel across several geographical locations in the UK Application Process Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary. The closing date for this position is 26 April 2026 Interviews are currently expected to be held during the week commencing 08 June 2026 Equal Opportunities Policy Statement AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual's identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully. Values It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team in 2026. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.
PSR Solutions
Medication Lead and Care Co-ordinator
PSR Solutions Crawley, Sussex
A leading care provider in Crawley is looking to recruit a Care Co-ordinator and Medication Lead to join their Domiciliary Care Branch. About the Care Coordinator and Medication Lead role and what the client is offering: A competitive annual salary of up to 26,000 depending on experience plus mileage and on call payments A permanent, full-time contract Working Monday to Friday 9am to 5pm, with additional on-call duties Occupational maternity pay, adoption pay & paternity pay Occupational sick pay and death in service payment All the above subject to terms and conditions You'll ensure their branch runs smoothly, that their care staff are fully supported, and that medication administration always meets regulatory and internal standards. Key Responsibilities: Roster, template, and monitor care calls using their electronic care management system. Manage and develop the care team through regular supervision, appraisals, and training. Create, review, and update care and risk plans in line with service user needs and CQC best practice. Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed. Handle complaints, compliments, and quality-assurance tasks alongside the Branch Manager. Participate in the on-call rota to support service users and staff outside core hours. Audit and review medication administration records to ensure full compliance with CQC regulations and company policy. Use their electronic medication management (ECM) system to monitor administration and log discrepancies. Deliver training and guidance to staff on medication policies, safe handling, and documentation. Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections. Report non-compliance, help design corrective action plans, and maintain detailed audit records. If you would like to apply now, please follow the link provided. For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Apr 16, 2026
Full time
A leading care provider in Crawley is looking to recruit a Care Co-ordinator and Medication Lead to join their Domiciliary Care Branch. About the Care Coordinator and Medication Lead role and what the client is offering: A competitive annual salary of up to 26,000 depending on experience plus mileage and on call payments A permanent, full-time contract Working Monday to Friday 9am to 5pm, with additional on-call duties Occupational maternity pay, adoption pay & paternity pay Occupational sick pay and death in service payment All the above subject to terms and conditions You'll ensure their branch runs smoothly, that their care staff are fully supported, and that medication administration always meets regulatory and internal standards. Key Responsibilities: Roster, template, and monitor care calls using their electronic care management system. Manage and develop the care team through regular supervision, appraisals, and training. Create, review, and update care and risk plans in line with service user needs and CQC best practice. Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed. Handle complaints, compliments, and quality-assurance tasks alongside the Branch Manager. Participate in the on-call rota to support service users and staff outside core hours. Audit and review medication administration records to ensure full compliance with CQC regulations and company policy. Use their electronic medication management (ECM) system to monitor administration and log discrepancies. Deliver training and guidance to staff on medication policies, safe handling, and documentation. Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections. Report non-compliance, help design corrective action plans, and maintain detailed audit records. If you would like to apply now, please follow the link provided. For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
TVS SCS
Customer Service Coordinator
TVS SCS Whittle-le-woods, Lancashire
Customer Service Coordinator Working hours: Monday- Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am - 5.30pm, 9.30am- 6pm Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends. Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Key Responsibilities: CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution. Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships. Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries. Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions. Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions. Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs. Support of new client take on supporting unblocking issues, liaising with DC operations to resolve issues Employee of the month reward! Desired Skills and Experience: Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries. Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations. Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment. Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential. Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills. Attributes: Strong problem-solving skills and ability to handle multiple tasks simultaneously. High level of attention to detail, ensuring that all customer interactions and records are accurate. Ability to work independently and as part of a team to meet goals and objectives. A positive, customer-focused attitude with a passion for providing exceptional service. Place of Work: This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites. Current working hours: Monday- Friday covering on a rota d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary Pension scheme with up to 6% employer matched contributions Life assurance 25 days holiday + 8 statutory bank holidays Holiday buy-back scheme (5 additional days available) Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria). Established hybrid working structure Enhanced maternity and paternity leave Employee Assistance Programme supporting wellness with immediate access for you and your family to: Virtual GP consultations and second opinions Mental health support and counselling Online physiotherapy Access to CONNECTPlus long-term health condition support Wellbeing and healthy living support Cycle to work scheme Professional Membership and Study Sponsorship Quarterly employee recognition awards Employee referral scheme with financial reward Benefits hub with employee retail discount Discounted eye test vouchers At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. Security Clearance Requirement Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Apr 16, 2026
Full time
Customer Service Coordinator Working hours: Monday- Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am - 5.30pm, 9.30am- 6pm Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends. Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Key Responsibilities: CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution. Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships. Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries. Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions. Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions. Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs. Support of new client take on supporting unblocking issues, liaising with DC operations to resolve issues Employee of the month reward! Desired Skills and Experience: Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries. Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations. Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment. Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential. Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills. Attributes: Strong problem-solving skills and ability to handle multiple tasks simultaneously. High level of attention to detail, ensuring that all customer interactions and records are accurate. Ability to work independently and as part of a team to meet goals and objectives. A positive, customer-focused attitude with a passion for providing exceptional service. Place of Work: This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites. Current working hours: Monday- Friday covering on a rota d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary Pension scheme with up to 6% employer matched contributions Life assurance 25 days holiday + 8 statutory bank holidays Holiday buy-back scheme (5 additional days available) Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria). Established hybrid working structure Enhanced maternity and paternity leave Employee Assistance Programme supporting wellness with immediate access for you and your family to: Virtual GP consultations and second opinions Mental health support and counselling Online physiotherapy Access to CONNECTPlus long-term health condition support Wellbeing and healthy living support Cycle to work scheme Professional Membership and Study Sponsorship Quarterly employee recognition awards Employee referral scheme with financial reward Benefits hub with employee retail discount Discounted eye test vouchers At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. Security Clearance Requirement Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Shift
Data Analyst
Shift Camden, London
DATA ANALYST Salary: £31,000 FTE Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed. Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England. Reporting to: Learning & Insight Lead. Start date: ASAP. We hope this pack, together with our website, provides you with all the information you need to understand what SHiFT aims to achieve and the skills and experiences we're looking for in our new Data Analyst. If you have any questions, please email our Learning and Insights Lead, Ella Armstrong at . Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, via email button below outlining your experience and suitability for the role, together with a CV, and details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form here . Applications close at 11:59pm on the 5 October. Please note, that we will not consider applications that do not include a covering letter. Applicants will be notified of shortlisting decisions by 10 October and invited for interview as appropriate. Staff panel interviews will be held virtually during the week of 20 October 2025. This will be a values-based interview. Second round, competency-based interviews, will be held during the week commencing 27 October 2025 and will be in person at our London based office (41 Brunswick Square, London WC1N 1AZ). Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the recruitment process. We look forward to hearing from you! THE ROLE SHiFT is an innovative, ambitious, and impatient organisation. We're in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data, insights, and learning to help achieve this. We're a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a varied role, working alongside our second Data Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT's data infrastructure and learning capabilities. This role is perfect for someone looking to take a step up and build on existing skills in impact assessment, process evaluation, and thematic analysis. The Data Analyst will play a key role in streamlining quantitative and qualitative data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a 'can do' attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation. We are particularly interested in hearing from candidates with ideas for ethical and innovative methods in data collection with children and families. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-research backgrounds, and get a kick out of improving processes - then get in touch. We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change. EQUALITY AND DIVERSITY SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances. We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved. As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown and Mixed Heritage or from Gypsy, Roma or Traveller Communities within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team. THE RESPONSIBILITES SHiFT's Data Analyst has responsibility for: Data Collection and Management: Support the effective use of SHiFT's Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices. Work closely and creatively with members of our local Practice Teams (Practice Coordinators and Guides) to support the use of data for practice improvement and monitoring impact. Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness. Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change. Help elevate the voices of children and families through innovative data collection processes (including arts-based and participatory methods). System Improvement and Efficiency: Identify and implement opportunities to streamline data processes. Contribute to the continuous improvement of SHiFT's Salesforce configuration, in collaboration with external developers and internal users. Help document processes and support training materials for system users. Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners. Learning and Insight Generation: Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations. Support the Learning Team's efforts to use data for reflection, learning, and improvement both locally and nationally. Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems. Building and holding relationships with external researchers aligned with SHiFT's mission to improve our data and insight capabilities. YOU WILL BRING Beliefs and alignment: The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this. The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society. An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team. An alignment to SHiFT's Values - ambition, courage, flexibility, and tenacity - which reflect the 'Breaking Cycles' ingredients (the foundations on which SHiFT is built). A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable. Dynamism, tenacity, and determination - you are someone who does not give up until you succeed. You have a 'can do' attitude. Curiosity and a commitment to learning - comfortable in a fast-paced and aspirational 'start-up' context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement. Experience, knowledge, and skills - to be demonstrated in application Essential: Undergraduate level or equivalent experience in relevant subject area such as research methodologies . click apply for full job details
Oct 04, 2025
Full time
DATA ANALYST Salary: £31,000 FTE Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed. Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England. Reporting to: Learning & Insight Lead. Start date: ASAP. We hope this pack, together with our website, provides you with all the information you need to understand what SHiFT aims to achieve and the skills and experiences we're looking for in our new Data Analyst. If you have any questions, please email our Learning and Insights Lead, Ella Armstrong at . Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, via email button below outlining your experience and suitability for the role, together with a CV, and details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form here . Applications close at 11:59pm on the 5 October. Please note, that we will not consider applications that do not include a covering letter. Applicants will be notified of shortlisting decisions by 10 October and invited for interview as appropriate. Staff panel interviews will be held virtually during the week of 20 October 2025. This will be a values-based interview. Second round, competency-based interviews, will be held during the week commencing 27 October 2025 and will be in person at our London based office (41 Brunswick Square, London WC1N 1AZ). Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the recruitment process. We look forward to hearing from you! THE ROLE SHiFT is an innovative, ambitious, and impatient organisation. We're in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data, insights, and learning to help achieve this. We're a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a varied role, working alongside our second Data Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT's data infrastructure and learning capabilities. This role is perfect for someone looking to take a step up and build on existing skills in impact assessment, process evaluation, and thematic analysis. The Data Analyst will play a key role in streamlining quantitative and qualitative data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a 'can do' attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation. We are particularly interested in hearing from candidates with ideas for ethical and innovative methods in data collection with children and families. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-research backgrounds, and get a kick out of improving processes - then get in touch. We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change. EQUALITY AND DIVERSITY SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances. We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved. As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown and Mixed Heritage or from Gypsy, Roma or Traveller Communities within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team. THE RESPONSIBILITES SHiFT's Data Analyst has responsibility for: Data Collection and Management: Support the effective use of SHiFT's Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices. Work closely and creatively with members of our local Practice Teams (Practice Coordinators and Guides) to support the use of data for practice improvement and monitoring impact. Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness. Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change. Help elevate the voices of children and families through innovative data collection processes (including arts-based and participatory methods). System Improvement and Efficiency: Identify and implement opportunities to streamline data processes. Contribute to the continuous improvement of SHiFT's Salesforce configuration, in collaboration with external developers and internal users. Help document processes and support training materials for system users. Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners. Learning and Insight Generation: Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations. Support the Learning Team's efforts to use data for reflection, learning, and improvement both locally and nationally. Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems. Building and holding relationships with external researchers aligned with SHiFT's mission to improve our data and insight capabilities. YOU WILL BRING Beliefs and alignment: The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this. The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society. An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team. An alignment to SHiFT's Values - ambition, courage, flexibility, and tenacity - which reflect the 'Breaking Cycles' ingredients (the foundations on which SHiFT is built). A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable. Dynamism, tenacity, and determination - you are someone who does not give up until you succeed. You have a 'can do' attitude. Curiosity and a commitment to learning - comfortable in a fast-paced and aspirational 'start-up' context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement. Experience, knowledge, and skills - to be demonstrated in application Essential: Undergraduate level or equivalent experience in relevant subject area such as research methodologies . click apply for full job details
PSR Solutions
Medication Lead and Care Co-ordinator
PSR Solutions Horsham, Sussex
A leading care provider in Horsham is looking to recruit a Care Co-ordinator and Medication Lead to join their Extra Care Scheme. About the Care Coordinator and Medication Lead role and what the client is offering: A competitive annual salary of up to 28,000 depending on experience. A permanent, full-time contract Working Monday to Friday 9am to 5pm, with additional on-call duties Occupational maternity pay, adoption pay & paternity pay Occupational sick pay and death in service payment All the above subject to terms and conditions You'll ensure their extra care scheme runs smoothly, that their care staff are fully supported, and that medication administration always meets regulatory and internal standards. Key Responsibilities: Roster, template, and monitor care calls using their electronic care management system. Manage and develop the care team through regular supervision, appraisals, and training. Create, review, and update care and risk plans in line with service user needs and CQC best practice. Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed. Handle complaints, compliments, and quality-assurance tasks alongside the Branch Manager. Participate in the on-call rota to support service users and staff outside core hours. Audit and review medication administration records to ensure full compliance with CQC regulations and company policy. Use their electronic medication management (ECM) system to monitor administration and log discrepancies. Deliver training and guidance to staff on medication policies, safe handling, and documentation. Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections. Report non-compliance, help design corrective action plans, and maintain detailed audit records. If you would like to apply now, please follow the link provided. For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Oct 02, 2025
Full time
A leading care provider in Horsham is looking to recruit a Care Co-ordinator and Medication Lead to join their Extra Care Scheme. About the Care Coordinator and Medication Lead role and what the client is offering: A competitive annual salary of up to 28,000 depending on experience. A permanent, full-time contract Working Monday to Friday 9am to 5pm, with additional on-call duties Occupational maternity pay, adoption pay & paternity pay Occupational sick pay and death in service payment All the above subject to terms and conditions You'll ensure their extra care scheme runs smoothly, that their care staff are fully supported, and that medication administration always meets regulatory and internal standards. Key Responsibilities: Roster, template, and monitor care calls using their electronic care management system. Manage and develop the care team through regular supervision, appraisals, and training. Create, review, and update care and risk plans in line with service user needs and CQC best practice. Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed. Handle complaints, compliments, and quality-assurance tasks alongside the Branch Manager. Participate in the on-call rota to support service users and staff outside core hours. Audit and review medication administration records to ensure full compliance with CQC regulations and company policy. Use their electronic medication management (ECM) system to monitor administration and log discrepancies. Deliver training and guidance to staff on medication policies, safe handling, and documentation. Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections. Report non-compliance, help design corrective action plans, and maintain detailed audit records. If you would like to apply now, please follow the link provided. For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Registered Manager
CITY & COUNTY HEALTHCARE GROUP LTD Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Registered Manager
CITY & COUNTY HEALTHCARE GROUP LTD Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Hertfordshire County Council
Casework Manager - School Age Stat SEND
Hertfordshire County Council
Job Title: Casework Manager - School Age Stat SEND Starting Salary: £53,806 progressing to £59,497 per annum Hours: 37.0 Location: East & Countywide locations Contract Type: Permanent & 1 Year Fixed Term/Secondment Directorate: Childrens Services We have 2 vacancies which are as follows: x1 East - Fixed Term/Secondment (1 Year Maternity Cover) x1 Countywide - Permanent You will be able to select your preference in the application form. About the team We have some exciting opportunities for you to join the Statutory School Age SEND (SSAS) team in Hertfordshire. The SSAS team has recently expanded with additional investment in staffing and a renewed focus on co-production with families and working closely with schools and professionals. We are seeking passionate people with a comprehensive knowledge of Special Educational Needs and Disabilities (SEND). About the role As a SEND Casework Manager, you will straddle both strategic and operational management, as operational lead for West Hertfordshire's Statutory School Age SEND Reviews service. You will act as a point of escalation for complex operational matters as well as complaints. Maintaining an overview of reviews within your half of Hertfordshire with the support of both data and meetings with your team. With direct line management responsibility for your areas Team Leads (who in turn, each line manage a team of Education, Health and Care (EHC) Coordinators and Review Officers) you will act as a point of leadership and guidance on SEND matters. You will work in partnership with the other SEND Casework Managers under the leadership of the Service Manager to collectively lead a service of 100+ staff, responsible for 9,000+ children and young people of Statutory School Age who have an EHC Plan. In addition, other elements of the role include, but are not limited to; Taking part in strategic meetings, Chairing triage and casework surgeries to discuss your teams cases, Undertaking periodic school visits, Overseeing the transfer of children and young people from one phase of education to another (e.g. primary to secondary) Deputise for the Service Manager in their absence. A key operational decision maker within the SSAS Team. About you Essential : Experienced Manager of both people & strategy Experience of working in SEND Ability to motivate and support a team to deliver towards a shared vision Excellent stakeholder management skills Demonstrate experience of partnership working with people from a range of backgrounds Excellent knowledge of part 3 of the Children & Families Act 2014, the Equalities Act Understanding of the operational realities of delivering statutory SEND processes at scale Valid full UK driving licence and regular access to a car are required for this role. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Sep 24, 2025
Full time
Job Title: Casework Manager - School Age Stat SEND Starting Salary: £53,806 progressing to £59,497 per annum Hours: 37.0 Location: East & Countywide locations Contract Type: Permanent & 1 Year Fixed Term/Secondment Directorate: Childrens Services We have 2 vacancies which are as follows: x1 East - Fixed Term/Secondment (1 Year Maternity Cover) x1 Countywide - Permanent You will be able to select your preference in the application form. About the team We have some exciting opportunities for you to join the Statutory School Age SEND (SSAS) team in Hertfordshire. The SSAS team has recently expanded with additional investment in staffing and a renewed focus on co-production with families and working closely with schools and professionals. We are seeking passionate people with a comprehensive knowledge of Special Educational Needs and Disabilities (SEND). About the role As a SEND Casework Manager, you will straddle both strategic and operational management, as operational lead for West Hertfordshire's Statutory School Age SEND Reviews service. You will act as a point of escalation for complex operational matters as well as complaints. Maintaining an overview of reviews within your half of Hertfordshire with the support of both data and meetings with your team. With direct line management responsibility for your areas Team Leads (who in turn, each line manage a team of Education, Health and Care (EHC) Coordinators and Review Officers) you will act as a point of leadership and guidance on SEND matters. You will work in partnership with the other SEND Casework Managers under the leadership of the Service Manager to collectively lead a service of 100+ staff, responsible for 9,000+ children and young people of Statutory School Age who have an EHC Plan. In addition, other elements of the role include, but are not limited to; Taking part in strategic meetings, Chairing triage and casework surgeries to discuss your teams cases, Undertaking periodic school visits, Overseeing the transfer of children and young people from one phase of education to another (e.g. primary to secondary) Deputise for the Service Manager in their absence. A key operational decision maker within the SSAS Team. About you Essential : Experienced Manager of both people & strategy Experience of working in SEND Ability to motivate and support a team to deliver towards a shared vision Excellent stakeholder management skills Demonstrate experience of partnership working with people from a range of backgrounds Excellent knowledge of part 3 of the Children & Families Act 2014, the Equalities Act Understanding of the operational realities of delivering statutory SEND processes at scale Valid full UK driving licence and regular access to a car are required for this role. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

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