Head of Presales and Implementation

Our client is a leading European Open Banking infrastructure provider, powering payments and data access for some of the continent's most ambitious fintechs and financial institutions. They operate at the centre of a rapidly evolving sector, helping businesses move money and access financial data through a single, developer-friendly API. With a strong commercial foundation, a growing client base, and a product that genuinely matters to how modern finance works, this is a business with real momentum and they're building the senior team to match.

This is a senior, dual-focus position sitting at the intersection of Sales and Delivery. You will lead a team of Implementation Engineers while owning the Pre-Sales function,working directly with prospective and existing clients to demonstrate value and bring them successfully onto the platform.

This is not a pure management role. You will have personally managed complex API or fintech implementations, and you'll bring that hands-on experience into both the team you lead and the strategic accounts you'll directly own. You know what good looks like at every stage, from the first technical conversation with a prospect through to go-live.

Internally, you'll be a key connector between Sales, Product, Engineering, Customer Success, and Support. You set the standard for how implementations are deliveredand you work to raise that standard continuously.

• Lead, mentor, and develop a team of Implementation Engineers,setting clear expectations and supporting their growth
• Build a high-performing team culture focused on delivery quality, client outcomes, and continuous improvement
• Manage workload distribution, ensuring the right resource is applied to the right accounts
• Define and iterate on implementation processes, tooling, and documentation to improve consistency and efficiency

• Take a direct, hands-on role in the implementation of large or strategically important accounts
• Own the end-to-end delivery lifecycle for complex implementations, from scoping and onboarding through to go-live and handover
• Ensure implementations are delivered on time, to scope, and to a high standard of technical quality
• Identify risks early and manage them proactively, keeping clients and internal stakeholders informed throughout

• Own the Pre-Sales function and its strategy, working closely with the Sales team on how implementation capability is positioned
• Lead or support technical presentations, product demonstrations, and solution design conversations with prospective clients
• Own RFP and RFI responses, coordinating input from Product, Engineering, and Commercial
• Act as the technical authority during the sales process, building credibility with both technical and commercial stakeholders on the client side

• Work closely with Product and Engineering to influence the implementation experience and feed delivery insight into the roadmap
• Partner with Customer Success and Support on client handovers, ensuring a smooth transition from implementation to BAU
• Collaborate with Sales on pipeline, account planning, and deal strategy for complex or enterprise opportunities

• Proven experience leading an implementation or solutions engineering team in a SaaS or fintech environment
• A track record of personally managing complex, API-based implementations. You've done the job, not just managed people who have
• Experience owning or contributing to a Pre-Sales function, including RFP responses and technical sales support
• You can engage credibly with both technical and non-technical audiences
• Commercially minded. You understand how implementation quality affects retention, expansion, and client satisfaction
• Clear, confident communicator who can represent the business in front of C-suite and technical stakeholders
• Highly organised with strong project management instincts, able to manage multiple complex deliveries in parallel
• Entrepreneurial approach. In a scaling business, you're as comfortable building new processes as running existing ones