42 jobs found

Job Title: Housing Officer Type: Temporary 3-6 months (with extension possibility) Location: Gloucestershire Salary: £22.13 - £28.93 per hour Hours: 37 per week - 4 days on site/office and 1 day from home BRC are working closely with a local authority to recruit a housing officer on a temporary basis. The purpose of this role is to provide a customer focused comprehensive housing management service, focusing on rent collection, estate management and adherence to tenancy conditions covering a designated patch. Duties: To effectively manage a designated patch of properties of Council owned properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy. To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy To participate in community events and activities, supporting tenant engagement and delivering excellent customer service. To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions. To monitor the conditions of the external environment of the council s neighbourhoods and implement the Asset Based Community Development approach. To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction. To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages. Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans. To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines. To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants. To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments. Skills & Requirements: Experience of tenancy management and enforcement Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990) Excellent communication and negotiation skills Ability to deal with people in challenging situations To have a good understanding of the complexity involved in tenancy management issues and ensure that the appropriate level of fairness, investigation, sensitivity support and enforcement are applied and balanced with the search for creative solutions Work subject to deadlines involving problem solving, changing circumstances or demand For more information, please call Emma Keir or Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled We are also running a referral scheme where you could receive £100 in vouchers for anyone placed!

Customer Hub Advisor Location: Didsbury, Manchester Salary: 29,158 to 30,693 per annum (Starting salary 29,158) Full Time / 35 hours per week / Perm & FTC Currently between 08:00 and 17:30 Monday - Friday Agile working with 3 Days per week in the Office (Office Based throughout training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. Customer Hub The Customer Hub is the first point of contact for all inbound customer enquiries, the majority of which are dealt with at first point of contact by the team. Our Hub Advisors are trained to be able to offer advice and guidance on a range of housing related issues and the calls that we receive can often be challenging or complex in nature. We have three specialised teams within the Hub, Repairs, Tenancy and Customer Experience with each team specialising in a range of tasks. Additionally, this team carry out a wide and varied range of administrative tasks related to the delivery of our core landlord services. These include specialist tasks such as: Tenancy: processing rehousing housing applications, setting up payment plans for arrears Repairs: Repairs Planning, and Scheduling, Repairs Admin Tasks. Customers: Dealing with digital transactions including social media, Complaints and MP and Councillor Enquiries. We recognise that this is demanding role that extends beyond basic call handling and feel that the competitive salary reflects the complex nature of these positions. Candidates We are seeking enthusiastic and motivated individuals who can demonstrate a successful track record of customer service expertise. The post holder will be expected to have good written, verbal communication & telephony skills, be customer focused and willing to work flexibly in a changing environment. Experience of planning repairs and planning and coordinating diaries is desirable. Closing Date: Friday 10 April 2026 Interviews: TBC Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. For an informal discussion, please contact Tricia Woollam, Customer Hub Manager, on (phone number removed) or email Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are from an Ethnic Minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £28.56 umbrella and £21.59 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Do you want to make a meaningful difference to your community? NLM Housing is seeking motivated, experienced Housing Professionals, to join our collaborative and ambitious Board. We are looking for a Chair and three additional Board Members who can bring valuable skills, strategic insight, constructive challenge and a commitment to making a positive difference across the communities we serve. These are paid positions £6,500 per annum for the Chair and £2,750 per annum for each Board Position. NLM operates in the capitals' most vibrant cultural and artistic places, as well as being on the doorstep to Central London. NLM has 1,135 properties across five North East London boroughs. Since 2005 NLM has established itself as a successful development partner in the 'North River Alliance (NRA)' which collectively develops homes for social rent and shared ownership across London. NLM has a strong sense of mission, values and distinct identity by putting residents first, being open and trusted and nurturing great relationships. We value equity, inclusivity and empowerment. Last August we received a disappointing regulatory downgrade. We have a recovery plan in place and the Board and Executive team are working to address the issues raised by the regulator. The regulator also acknowledged areas of good practice and high tenant satisfaction, and we will continue to build on this to meet residents needs. To strengthen our governance, we are now recruiting a new Chair and three new Board Members. Our Board plays a vital part in setting NLM'S strategic direction. Working closely with our leadership team, you will help ensure performance remains strong, our services continue to evolve, and the voices of our customers are at the heart of our decision-making. If you have a strategic mindset, a collaborative approach and a passion for improving lives, we'd love to hear from you. We are recruiting for: An experienced Chair (with previous Board experience) and three Board Members. We are particularly interested in candidates who bring expertise in one or more of the following areas: Strategic Asset Management, Building Safety, Landlord Health & Safety, Housing Management, Strategic HR, Corporate Health & Safety and Cyber Security. We welcome applications from those with lived experience of Social Housing as we are committed to ensuring our Board reflects the diversity of the communities in which we work. If you are passionate about making a positive difference to the quality of life and future opportunities of our residents, customers, colleagues, and communities, then you share our vision. We are people-focused, ambitious and committed to working collaboratively to achieve the most effective outcomes. We champion inclusivity, and we encourage applications from people with diverse backgrounds and experience. The Housing Executive are acting as Recruitment Consultants for NLM and the contact is Carol Drummond, Director tel: email: . Application is by CV and Supporting Statement and full details are available in the attached pack. We welcome early applications although the deadlines are: Closing Date for all positions - 9 am, Monday 4 th May 2026 Screening interviews for all positions - week commencing 11 th May 2026 Panel interviews:- Chair - Tuesday 26 th May 2026 Board Members - Monday 1 st June 2026 This is a unique opportunity to make a direct difference in people's lives, leading a values-driven organisation at the heart of its community. If you are strategic, compassionate and resilient - and excited by the challenge of driving change within a small association with a big heart - we would love to hear from you.

Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.

LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS SHIFT PATTERN: Various, 42 hours per week PAY RATE: £14.42 per hour ROLE OVERVIEW AND PURPOSE ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences. KEY RESPONSIBILITIES Ensuring the security and safety of customer buildings and personnel. Responsible for protecting the security and safety of the identified buildings and personnel on site. Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations. Apply and conduct oneself at all times in accordance with the site Assignment and Emergency. The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety. Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures. Provide a visible deterrent, reassuring the public. Ensure criminal offenders are apprehended and handed over to the local authorities - if deemed safe and legal to do so. Maintain your personal notebook in accordance with PACE Act 1984. Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public. Alert the Control room operator of any person thought to be suspicious in any way. Check the mall and building for potential fire hazards. Mall patrols covering all external areas where required. Ensure to complete required patrols upon request from supervisor. Including Car Park and basement. Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room. Escalate health and safety issues straight away to the control room. Report any accident or injury to shift running supervisor or senior member of the team. Always be courteous towards clients, tenants, customers, and other employees. Record all incidents in the security DOB as well as in your personal pocketbook. Complete Incident Reports for all reportable incidents to the required standard. Complete documentation with facts and not to falsify any records kept. Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions. REQUIRED SKILLS AND EXPERIENCE Holds a current SIA Door Supervision License and CCTV (Desirable) Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to work unsupervised and take responsibility. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Report writing/Presentation skills. Excellent observational skills. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Income Manager We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio. Position: Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio. Key responsibilities include: Leading and developing teams managing between 9,000 and 20,000 accounts Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m Embedding a high-performance culture through coaching and development of Customer Account Managers Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies Using data and insight to identify risk, improve outcomes and influence senior stakeholders Working collaboratively across teams to improve service delivery and customer outcomes Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results. You will demonstrate: Proven experience managing teams in a fast-paced, target-driven environment Strong leadership and people development skills with the ability to motivate teams to achieve KPIs Excellent communication skills and the ability to influence a wide range of stakeholders In-depth knowledge of housing law, landlord and tenant legislation and welfare reform Strong organisational and problem-solving abilities with a proactive approach Experience working with internal and external partners to resolve complex cases Ability to analyse performance data and support strategic decision-making About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach. Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Repairs Hub Manager £58,697 per annum Manchester - Agile Full Time, Permanent Closing Date: 22nd April 2026 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Repairs Hub Manager to join us! You ll lead the multi-disciplinary Repairs Hub, delivering a best-in-class service focused on resolving issues at the first point of contact. You will enhance the customer experience through effective operational delivery, meeting both the practical and emotional needs of customers while driving efficiency and ensuring compliance with regulatory expectations. We re looking for someone who can ensure One Manchester consistently meets the expectations of customers, communities and regulators through honest, transparent self-assessment and a commitment to delivering services that our customer loves. You ll lead the Repairs Hub, embedding a customer-centric, right-first-time approach where every contact counts and ensuring resources are effectively scheduled and aligned to the Repairs Hub/Customer Contact operating model. What we re looking for: Experience of leading high performing teams to deliver exceptional levels of performance in a dynamic and challenging environment. Excellent knowledge and understanding of technology and telephony systems utilised within a contact centre environment. Knowledge and understanding of strategy, complaints, regulatory frameworks and customer experience practices communications. Significant experience of delivering high levels of quality services and customer satisfaction in a multi-channelled contact centre. Good understanding of social housing sector and associated regulations. Experience of utilising data to interpret capacity and demand to make informed decisions regarding workforce management. Significant management experience within a contact centre environment. Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

Job Title: Communications and Engagement Officer Hours: 35 hours per week Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £41,662 Contract: Permanent If creativity is your comms superpower then you could be the person we're looking for to join our small but busy team. Take a look at the JD and if you think you've the breadth of experience and skills to fit the bill, we'd love to hear from you. Application Process Please apply with your CV and a covering letter outlining how your skills and experience match the role description and person specification, as well as expressing your motivation for applying for the role and answering the questions in the recruitment pack. You will find the JD and Recruitment pack by visiting our website via the button below. Please note: We can only accept applications from candidates with eligibility to currently work in the UK. Deadline: 9:00 am on Monday 25 May 2026 Interview: Interview in person at 102 Blackstock Road week date to be confirmed. Requirements We are currently recruiting internally and externally for the exciting role of Communications and Engagement Officer. Please apply with your CV and a covering letter telling us: - After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role? About one challenge that you've had in delivering and sustaining a long-term communications campaign, and what did you learn? What you love most about working in communications. When completing multiple tasks with competing deadlines, how do you prioritise? Anything else you want us to know about you. Other Information About ISHA We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we'll achieve nothing unless we are equally ambitious for own our people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work. We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them and be trusted to make the difference? If this sounds exciting, we want you on our team. Please do apply. Staff Benefits We'll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits. We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities. Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us on , at or via post to 102 Blackstock Road, London, N4 2DR.

Income Manager We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio. Position: Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio. Key responsibilities include: Leading and developing teams managing between 9,000 and 20,000 accounts Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m Embedding a high-performance culture through coaching and development of Customer Account Managers Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies Using data and insight to identify risk, improve outcomes and influence senior stakeholders Working collaboratively across teams to improve service delivery and customer outcomes Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results. You will demonstrate: Proven experience managing teams in a fast-paced, target-driven environment Strong leadership and people development skills with the ability to motivate teams to achieve KPIs Excellent communication skills and the ability to influence a wide range of stakeholders In-depth knowledge of housing law, landlord and tenant legislation and welfare reform Strong organisational and problem-solving abilities with a proactive approach Experience working with internal and external partners to resolve complex cases Ability to analyse performance data and support strategic decision-making About the Organisation This organisation is one of the UK s leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach. Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Regional Income Manager We are seeking an experienced Regional Income Manager to lead high performing teams and drive income recovery across a large and complex housing portfolio. Overview Position: Regional Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20 to 40 percent office based) Hours: Full time Contract: Fixed term, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large housing organisation undergoing transformation. You will take ownership of a significant income portfolio, leading multi-disciplinary teams to maximise income, reduce arrears and deliver strong, consistent performance. Key responsibilities include: Leading and developing teams responsible for 9,000 to 20,000 accounts and arrears portfolios of £5.5m to £8.5m Driving income collection and debt recovery performance against key targets Creating a high performance culture through coaching and development of Customer Account Managers Managing complex arrears cases, working with legal partners, local authorities and external agencies Using data and insight to identify risks, improve outcomes and inform senior decision making Promoting a collaborative, one team approach across income services Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience from a fast paced, target driven environment, ideally within housing or a related sector. You will have: Proven experience managing and motivating teams to deliver against KPIs Strong communication skills with the ability to influence a wide range of stakeholders In depth knowledge of housing law, landlord and tenant legislation and welfare reform Experience overseeing legal debt recovery processes Excellent organisational and problem solving skills with the ability to prioritise effectively Strong stakeholder management and collaboration skills The ability to analyse and interpret performance data to support decision making About the Organisation This organisation is one of the UK s leading housing providers, supporting around 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on inclusion, sustainability and continuous improvement. They offer a supportive working environment and a comprehensive benefits package including a generous pension contribution, annual leave allowance, health cash plan, life assurance, volunteering days and employee wellbeing support. Other roles you may have experience of could include: Income Manager, Rent Arrears Manager, Housing Income Lead, Revenue Manager, Tenancy Services Manager, Debt Recovery Manager, Housing Operations Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Housing Officer Barnstaple Hybrid (2 days on site) Rate: £28 per hour (Umbrella, Inside IR35) Initial contract: 3 months Start: 13th April 2026 Hours: 37 hours per week (Monday-Friday, 9am-5pm) A local authority is seeking an experienced Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a rewarding opportunity to make a direct impact within the community, helping individuals and families maximise their housing options and prevent homelessness. What you will do as Housing Officer: Provide timely, high-quality housing advice and assistance to customers via office, telephone, and home visits Assess housing needs and support individuals in finding suitable housing solutions Actively work to prevent homelessness using council policies and early intervention strategies Investigate homelessness applications and make decisions in line with legislation and codes of practice Liaise with landlords, mortgage lenders, support services, and external agencies to resolve housing issues Support clients through complex situations including court proceedings and tenancy challenges Coordinate with internal teams and external partners to deliver a joined-up service Manage a caseload independently, making informed decisions to achieve positive outcomes What you will need: Previous experience in housing advice, homelessness prevention, or a similar local authority role Strong knowledge of housing legislation, homelessness duties, and welfare benefits Experience managing homelessness applications and prevention cases Ability to work independently as a Housing Officer while handling a complex caseload Excellent communication and interpersonal skills, with the ability to support vulnerable individuals Strong stakeholder management skills, including working with external agencies and landlords Professional qualification in housing (CIH) or equivalent experience is desirable What's on offer: Hybrid working (2 days per week in the office) Immediate start with a supportive team environment Opportunity to make a meaningful impact within the community Structured 37-hour working week If you are an experienced Housing Officer with a background in homelessness prevention and housing advice, apply now or get in touch with Jack phone number removed to discuss further. Interviews are taking place shortly.

We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: HR Adviser Hours: 35 hours (full time) Salary: £44,686 per annum Contract: Permanent Location: Finsbury Park, London N4 This role is based at the employer's Head Office in Finsbury Park with some flexibility to work from home for one day per week after a successful probation period. This housing association is looking for an experienced, people focused HR Adviser (they call this role a People and Culture Adviser to join their small team and play a key role in delivering high quality, generalist HR support across the organisation. This is a varied, hands-on role where you'll work closely with managers and colleagues, providing sound advice across the full employee lifecycle, from recruitment and onboarding through to employee relations, performance management, policy implementation and learning & development. You'll be a trusted adviser, confidently balancing best practice with a pragmatic, solutions focused approach while using sound judgement skills. This is a great opportunity for an experienced HR professional to join a small, but supportive, People and Culture Team working on all aspects of generalist HR advice and support. You should be a resilient, professionally curious person who enjoys working independently as well as part of a small team. You will work closely with the Head of People and Culture in a generalist capacity, to support with continuous improvement across all areas of P&C work, while helping to support and achieve the organisation's organisational objectives. Key responsibilities include: Providing first-line, advisory support to managers on a wide range of ER matters, including disciplinary, grievance, sickness absence and performance. Independently managing ER casework end-to-end, ensuring outcomes are fair, consistent and legally compliant. Supporting recruitment and selection activity, including advising on job design and interviews. Coordinating onboarding and probation processes, helping new starters feel supported and role-ready from day one. Assisting with the development, review and implementation of HR policies and procedures aligned to acas best practice. Maintaining accurate HR records and supporting reporting using the employer's HR system, Cezanne. Contributing to organisational projects such as wellbeing, engagement, EDI and culture. You The employer is seeking a proactive and committed individual with strong interpersonal skills who can provide an excellent, customer-focused service to employees, managers, and senior leaders. This is a busy and varied role, so they are looking for someone who likes working in a fast-paced environment while ensuring consistency and accuracy alongside considering and minimising risks. The organisation needs you to come with: Proven experience in a generalist HR role. Solid working knowledge of UK employment law and confidence handling ER cases. Confidence in advising and influencing managers at different levels. Excellent communication skills, with a professional, empathetic and nonjudgemental approach. Strong organisational skills and the ability to manage competing priorities. CIPD qualification (or working towards), or equivalent experience. A great sense of humour will serve you in good stead, and your sound judgement skills will be second to none. About The Employer The employer is a small but ambitious housing association at a critical juncture. They have a brand new strategy that you will help them meet the objectives. Their ambition is for the communities they are anchored in and exist to serve, and they have done and achieved much over the past few years. But in these challenging times they know they'll achieve nothing unless they are equally ambitious for their own people. The employer strives to be a values led organisation and make them at the heart of who they are and everything they do, inspiring their thinking and guiding their actions. The organisation can't be a brilliant landlord if they don't partner with brilliant colleagues. Could you be one of them? If you're a capable and enthusiastic HR generalist who enjoys variety, challenge and making a positive difference, the organisation would love to hear from you. Staff Benefits The employer offers you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits They have a health cash plan, and will invest in your professional development with on-going training and career development opportunities. Inclusion and Diversity The employer wants the organisation to be a great place to work and to ensure that their communities are represented across their workforce. A vital part of this is ensuring they are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. They particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to their residents. Deadline: 09:00 Monday 27 April 2026 Interview: 12 May 2026 Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). Please note: The employer can only be able to accept applications from candidates with eligibility to currently work in the UK. When you submit your final application you will have to answer some questions. Applications sent without addressing these questions will not be accepted. Asking for adjustments The employer is committed to making their recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like this employer to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact them. No agencies please.

Part Time, Term time only - 14 hours per week over 40 weeks across a 12-month period Closing Date: 28th April 2026 at 5pm Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Youth and Play Worker to join us! You ll deliver a high-quality youth and play provision for children aged 5-14 years, ensuring activities are youth-led, inclusive, and responsive to local need. You ll support the design, coordination and delivery of youth activities that promote positive relationships, build confidence and ensure young people feel safe, heard and supported within One Manchester communities. What we re looking for: Level 3 Youth Worker qualification (essential) Proven experience delivering youth activities and sessions, including collaboration with schools and community organisations Experience in supporting and engaging young people and adults, with strong knowledge of safeguarding procedures Experienced in designing and delivering group activities which engage young people and adults Excellent communicator with strong organisational skills, able to encourage, motivate and influence Proficient in IT, including Microsoft Office applications such as Word and Excel A Full UK driving license and access to a car is essential. Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

Customer Hub Advisor x2 Manchester - Agile £27,495 per annum Full Time, Permanent Closing Date: 31st March 2026 Hours of work You will be required to work a rota-based shift during service operating hours, this will include evening work up until 7pm and Saturdays Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an opportunity to join our Customer Hub as a Customer Hub Advisor. This is a great opportunity to develop your talent and gain new skills and knowledge. Please find attached the role profile for details of the job. Role purpose To deliver a quality experience to all customers by resolving issues at the first point of contact To meet the expectations of our customers through interactions that are easy, friendly and demonstrate high levels of skills, knowledge and autonomy Support the delivery of One Manchester response to Awaab s Law, ensuring that repairs are correctly diagnosed and scheduled in line with agreed timescales. Whilst the intent is that your role focuses on the Customer Hub, there may be occasions due to customer demand and in order to meet our service delivery standards that you will be required to support the service in the Repairs Hub. You will be expected to carry out any other duties in line with the main duties What we re looking for: Excellent verbal and written skills across a broad range of audiences including managers, colleagues, and customers. Ability to remain calm under pressure operating with empathy, understanding and diplomacy. Ability to work effectively as a part of a team Ability to adapt your style to meet the needs of the individual, particularly for sensitive situations and people with specific needs or vulnerabilities. Ensure safeguarding issues are identified and escalated appropriately. Demonstrate the One Manchester values in everything you do, always maintaining a positive can-do attitude. Be able to respond to customers differing needs, always taking into consideration equality, diversity and inclusion, tailoring services when appropriate. Effectively and sensitively manage social media enquiries to maintain the positive reputation of One Manchester. At least 12 months experience in a customer services environment Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.