Service Designer - Inside IR35 - Utilities Sector

Service Designer - Inside IR35 - Utilities Sector

Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace and ensure Zero Dependency on us at the end of each project.

What you'll be working towards

We're seeking an experienced Service Designer to join a major transformation programme within a large UK utilities organisation delivering essential services. This is a high-impact role within a regulated, operationally critical environment, with strong potential for extension.

The role is based in Reading, with an expectation of being onsite three days per week initially, moving towards greater flexibility over time.

You'll play a key role in shaping and improving end-to-end services that support both customers and internal operational teams. Working closely with product, delivery, engineering, and operational stakeholders, you'll help design services that are practical, scalable, and aligned with regulatory and business needs.

What you'll be doing:

• Designing and improving end-to-end services across complex, live operational environments
• Creating and maintaining Service Blueprints, journey maps, and other service design artefacts to clearly articulate current and future states
• Working collaboratively with multidisciplinary teams to move from discovery insights into delivery-ready designs
• Engaging stakeholders to understand user needs, operational constraints, and regulatory considerations
• Supporting continuous improvement of services, balancing user experience with operational efficiency

About you:

• Proven experience as a Service Designer working on complex services, ideally within regulated or large-scale organisations
• Strong experience producing and using Service Blueprints to inform design and delivery decisions
• Comfortable working across discovery and delivery, including on live services
• Experience collaborating with product managers, delivery teams, engineers, and senior stakeholders
• Able to translate complexity into clear, actionable service designs
• Utilities experience is preferred but not essential - experience in similarly complex or regulated sectors is also valuable

Service Designer - Inside IR35 - Utilities Sector

Your Journey

Passing the TeckBar

The Teckbar is a benchmark we set for our associates to make sure we consistently deploy best-in-class teams to work with our clients.

1. Talent Screen: Our Talent Team will be in touch to talk Tecknuovo, the role & values
2. Tech Screen: We'll focus on real-life experience and deep dive into your technical background
3. Offer: Job Done! Swag box incoming and your interactive onboarding journey starts now

During the process, we promise you'll have:

• An understanding of Tecknuovo's mission and values
• Feel that this is where you want to work or not
• Clear on next steps and timescales for feedback
• Left a positive impression with all interviewers

Our Values

Connection, Pace, Curiosity, Courage, Openness.

Our culture is innovative, fast-paced, inclusive, and fun. We work with a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, they're an integral part of who are.

Why Tecknuovo?

You'll be joining a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, you'll be an integral part of who we are. We partner with the best people, so looking after them is important to us.

Here are some of the perks you'll enjoy as an associate:

• Tech-agnostic projects
• Working with major UK organisations like HMRC, Virgin Media, British Council and Thames Water
• Monthly Teck Talks focusing on the latest and greatest in tech
• Flexible working
• The chance to work from our fantastic Tecknuovo HQ whenever you want
• IR35 compliant - we pay for QDOS, QDOS follow-ups and your background check

Service Designer - Inside IR35 - Utilities Sector