Security Receptionist

We are seeking a professional and proactive Reception & Security Support Officer to be the first point of contact for visitors and staff. This role is key to ensuring a safe, welcoming, and well-organised environment while supporting both front-of-house operations and site security.

Key Responsibilities

• Visitor Management:
  Welcome all visitors, book them into the site, issue appropriate ID passes, and notify their host promptly.
• Customer Service:
  Provide a high standard of visitor care, including informing guests of available services and refreshments.
• Security Compliance:
  Ensure all visitor security procedures are strictly followed and maintained at all times.
• Communication Hub:
  Answer, screen, and direct incoming calls, handle general enquiries, and operate tannoy systems where required.
• Reception & Facilities Upkeep:
  Maintain a clean, organised reception area and associated rooms, reporting any maintenance issues to Facilities.
• Security Support:
  Work closely with the security team and provide assistance as required.
• Emergency Response:
  Respond effectively to emergency situations, including evacuations and invacuations, following site procedures.
• Mail Handling:
  Receive, sign for, and distribute incoming post. Sort and deliver mail to the correct departments.
• Outgoing Mail:
  Accurately frank or stamp outgoing mail and coordinate collection with security for Royal Mail.
• Incident Reporting:
  Report all incidents and emergencies to the Security Manager in a timely and accurate manner.

Additional Duties

• Carry out any other tasks as required to support operational efficiency and service quality.
• Participate in training and personal development activities.
• Communicate effectively with senior management, ensuring they are informed of any issues that may escalate.

About You

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to remain calm and professional in emergency situations
• A proactive and flexible approach to work
• Previous experience in reception, security, or customer service is desirable

What We Offer

• A supportive and professional working environment
• Opportunities for training and development
• Half day Fridays!