Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at . on and . Job Description & Responsibilities As this is a newly created role within a new function, the successful candidate will need to be a hands-on individual who can work collaboratively across Legal & Compliance, Finance, Tax, and the broader business to help implement a strategy set by senior leadership. The role will support the development of a consistent and scalable operating model for European corporate governance activities, with a focus on improving execution, strengthening governance, and driving greater efficiency. In addition, the individual will oversee the day-to-day delivery of European company secretarial and entity management activities, working closely with both internal stakeholders and external service providers. Examples of the work covered include: Providing Oversight and Strategic Advice on Corporate Governance Matters Support the execution and ongoing development of the Company Secretarial function across the EMEA region Oversee day-to-day entity management and related corporate governance activities across EMEA Manage external service providers delivering company secretarial and other entity management services, and monitor the quality and consistency of their support. Conduct regular reviews of entity management frameworks, governance processes, and service delivery arrangements to identify opportunities for improvement. Lead budgeting and benchmarking exercises and, in collaboration with relevant internal stakeholders, support the review and testing of systems, processes, and controls. Provide strategic input on systems, processes, and potential technology solutions to enhance governance, improve operational effectiveness, and deliver financial efficiencies. Act as the EMEA escalation point for entity management matters and documentation execution issues. General Serve as a key point of contact on entity management and corporate governance matters for the EMEA CoSec team, as well as Finance, Tax, and global entity management stakeholders. Support the coordination of EMEA house quarterly board meetings and related governance deliverables. Project manage new entity management and corporate governance initiatives across the region. Provide support on ad hoc and time-sensitive transactions where entity management input is required.Based in London, the successful applicant will support the Blackstone EMEA offices as part of the Legal & Compliance team. This is an exciting opportunity for a bright, ambitious, hard-working individual.Ideally, the individual would possess the following skill sets: 5+ years of entity management and company secretarial work with a leading service provider or at a leading asset manager or financial institution Ability to manage variety of stakeholders Excellent written and spoken English language skills required International experience preferredBlackstone seeks to hire individuals who are highly motivated, intelligent, and have demonstrated excellence in prior endeavors. In addition to the qualifications outlined above, the successful candidate should have strong communication skills, a demonstrated ability to write effectively, and a desire to work in a team environment, often under pressure. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected category. The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.If you need a reasonable accommodation to complete your application, please contact Human Resources at (US), (0) (EMEA) or (APAC).Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials. Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions. To submit your application please complete the form below. Fields marked with a red asterisk must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.
Apr 18, 2026
Full time
Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at . on and . Job Description & Responsibilities As this is a newly created role within a new function, the successful candidate will need to be a hands-on individual who can work collaboratively across Legal & Compliance, Finance, Tax, and the broader business to help implement a strategy set by senior leadership. The role will support the development of a consistent and scalable operating model for European corporate governance activities, with a focus on improving execution, strengthening governance, and driving greater efficiency. In addition, the individual will oversee the day-to-day delivery of European company secretarial and entity management activities, working closely with both internal stakeholders and external service providers. Examples of the work covered include: Providing Oversight and Strategic Advice on Corporate Governance Matters Support the execution and ongoing development of the Company Secretarial function across the EMEA region Oversee day-to-day entity management and related corporate governance activities across EMEA Manage external service providers delivering company secretarial and other entity management services, and monitor the quality and consistency of their support. Conduct regular reviews of entity management frameworks, governance processes, and service delivery arrangements to identify opportunities for improvement. Lead budgeting and benchmarking exercises and, in collaboration with relevant internal stakeholders, support the review and testing of systems, processes, and controls. Provide strategic input on systems, processes, and potential technology solutions to enhance governance, improve operational effectiveness, and deliver financial efficiencies. Act as the EMEA escalation point for entity management matters and documentation execution issues. General Serve as a key point of contact on entity management and corporate governance matters for the EMEA CoSec team, as well as Finance, Tax, and global entity management stakeholders. Support the coordination of EMEA house quarterly board meetings and related governance deliverables. Project manage new entity management and corporate governance initiatives across the region. Provide support on ad hoc and time-sensitive transactions where entity management input is required.Based in London, the successful applicant will support the Blackstone EMEA offices as part of the Legal & Compliance team. This is an exciting opportunity for a bright, ambitious, hard-working individual.Ideally, the individual would possess the following skill sets: 5+ years of entity management and company secretarial work with a leading service provider or at a leading asset manager or financial institution Ability to manage variety of stakeholders Excellent written and spoken English language skills required International experience preferredBlackstone seeks to hire individuals who are highly motivated, intelligent, and have demonstrated excellence in prior endeavors. In addition to the qualifications outlined above, the successful candidate should have strong communication skills, a demonstrated ability to write effectively, and a desire to work in a team environment, often under pressure. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected category. The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.If you need a reasonable accommodation to complete your application, please contact Human Resources at (US), (0) (EMEA) or (APAC).Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following: Attending client meetings where you are discussing Blackstone products and/or and client questions; Marketing Blackstone funds to new or existing clients; Supervising or training securities licensed employees; Structuring or creating Blackstone funds/products; and Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials. Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions. To submit your application please complete the form below. Fields marked with a red asterisk must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.
Are you looking to launch a compliance career in the transport sector? Collett and Sons Ltd has an exciting Compliance Assistant opportunity! Location: Halifax, HX2 0DF Salary: Competitive Job Type: Full Time, Permanent Hours: Monday to Friday 08:00 to 17:00, with occasional overtime and weekend working About Us: Collett and Sons Ltd is a successful family-owned specialist transport company operating fo click apply for full job details
Apr 18, 2026
Full time
Are you looking to launch a compliance career in the transport sector? Collett and Sons Ltd has an exciting Compliance Assistant opportunity! Location: Halifax, HX2 0DF Salary: Competitive Job Type: Full Time, Permanent Hours: Monday to Friday 08:00 to 17:00, with occasional overtime and weekend working About Us: Collett and Sons Ltd is a successful family-owned specialist transport company operating fo click apply for full job details
Teaching Assistant Primary Schools (Carmarthenshire) Location: Carmarthenshire Hours: Full-time or Part-time (flexible day-to-day and long-term opportunities) Agency: TeacherActive Are you passionate about supporting children s learning and helping them thrive in the classroom? TeacherActive are looking for enthusiastic and reliable Teaching Assistants to work in primary schools across Carmarthenshire and the surrounding area. We have a variety of roles available from flexible day-to-day cover to long-term placements perfect for those looking to gain experience or find consistent, rewarding work. The Role: You ll support teachers in delivering engaging lessons, provide individual and group assistance to pupils, and help create a positive learning environment. Whether you re new to education or an experienced TA, we have opportunities to suit your skills and availability. We re looking for someone who: Has experience working with children (school-based or similar setting) Is caring, proactive, and confident in the classroom Can adapt easily to new school environments Is passionate about making a positive impact on children s education In return, TeacherActive can offer you: Flexible work to suit your lifestyle Long-term and day-to-day placements available A dedicated consultant for ongoing support Free access to CPD courses and professional development £100 Refer a Friend Scheme when you recommend someone to us! If you re a dedicated Teaching Assistant looking for flexible or long-term work in the Carmarthenshire area, we d love to hear from you! About TeacherActive TeacherActive is one of the UK s leading education recruitment agencies, with over 20 years of experience supporting schools and placing teachers and support staff into rewarding roles. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job seeking services. Safeguarding and DBS Compliance Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.
Apr 18, 2026
Seasonal
Teaching Assistant Primary Schools (Carmarthenshire) Location: Carmarthenshire Hours: Full-time or Part-time (flexible day-to-day and long-term opportunities) Agency: TeacherActive Are you passionate about supporting children s learning and helping them thrive in the classroom? TeacherActive are looking for enthusiastic and reliable Teaching Assistants to work in primary schools across Carmarthenshire and the surrounding area. We have a variety of roles available from flexible day-to-day cover to long-term placements perfect for those looking to gain experience or find consistent, rewarding work. The Role: You ll support teachers in delivering engaging lessons, provide individual and group assistance to pupils, and help create a positive learning environment. Whether you re new to education or an experienced TA, we have opportunities to suit your skills and availability. We re looking for someone who: Has experience working with children (school-based or similar setting) Is caring, proactive, and confident in the classroom Can adapt easily to new school environments Is passionate about making a positive impact on children s education In return, TeacherActive can offer you: Flexible work to suit your lifestyle Long-term and day-to-day placements available A dedicated consultant for ongoing support Free access to CPD courses and professional development £100 Refer a Friend Scheme when you recommend someone to us! If you re a dedicated Teaching Assistant looking for flexible or long-term work in the Carmarthenshire area, we d love to hear from you! About TeacherActive TeacherActive is one of the UK s leading education recruitment agencies, with over 20 years of experience supporting schools and placing teachers and support staff into rewarding roles. We pride ourselves on providing an excellent service to both our schools and candidates. Equal Opportunities Statement TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job seeking services. Safeguarding and DBS Compliance Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.
Assistant Accountant / Part-Qualified Accountant Belfast (BT17) McKinty Associates are delighted to be working with a global manufacturing client who as an immediate need for an experienced Assistant Accountant to support their Finance Shared Service Team with financial reporting, budgeting, and reconciliations. This position offers exam support and hybrid working Key Responsibilities: Assist with financial reporting, budgeting, and forecasting Support month-end and year-end close processes Intercompany processing with multiple entities in multiple currencies Completing weekly Bank Reconciliations and assisting with cashflow forecasts Maintain financial controls and ensure accurate records Prepare statutory accounts and management reports Respond to accounting queries and support system users Conduct financial checks and help resolve compliance issues Any other Relevant ad hoc finance or business support activities as required Eligibility criteria: Recent experience working as part of a busy accounts team (3-5 years' experience) Strong understanding of core accounting principles. Practical knowledge of computerised accounts packages. Strong IT skills including a high level of expertise in use of Microsoft Excel. Be highly numerate and comfortable working with multiple sources of information. Ability to multi-task, manage deadlines and workload. Ability to work within a team. Strong planning and organising skills. Good numeracy and time management skills. Keen eye for detail. Applications for this role will be considered immediately with a view to placing the right individual ASAP, so please register your interest early. Please note, the opening may close in advance of advertised closing date - this is a guideline only. McKinty Associates Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's & Privacy Policy which can be found on our website
Apr 18, 2026
Full time
Assistant Accountant / Part-Qualified Accountant Belfast (BT17) McKinty Associates are delighted to be working with a global manufacturing client who as an immediate need for an experienced Assistant Accountant to support their Finance Shared Service Team with financial reporting, budgeting, and reconciliations. This position offers exam support and hybrid working Key Responsibilities: Assist with financial reporting, budgeting, and forecasting Support month-end and year-end close processes Intercompany processing with multiple entities in multiple currencies Completing weekly Bank Reconciliations and assisting with cashflow forecasts Maintain financial controls and ensure accurate records Prepare statutory accounts and management reports Respond to accounting queries and support system users Conduct financial checks and help resolve compliance issues Any other Relevant ad hoc finance or business support activities as required Eligibility criteria: Recent experience working as part of a busy accounts team (3-5 years' experience) Strong understanding of core accounting principles. Practical knowledge of computerised accounts packages. Strong IT skills including a high level of expertise in use of Microsoft Excel. Be highly numerate and comfortable working with multiple sources of information. Ability to multi-task, manage deadlines and workload. Ability to work within a team. Strong planning and organising skills. Good numeracy and time management skills. Keen eye for detail. Applications for this role will be considered immediately with a view to placing the right individual ASAP, so please register your interest early. Please note, the opening may close in advance of advertised closing date - this is a guideline only. McKinty Associates Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's & Privacy Policy which can be found on our website
Customer Services Assistant 12-Month Maternity Cover Antrim Apple Recruitment are delighted to be recruiting on behalf of our valued client for a Customer Services Assistant to join their team on a 12-month maternity cover contract. This is an excellent opportunity to join a supportive and collaborative organisation that plays a key role in delivering essential services across Northern Ireland. The successful candidate will join a busy Customer Services team, supporting customer queries and providing administrative support to ensure the smooth delivery of services to both new and existing customers. This is a full-time role (37.5 hours per week) offering a salary of £26,023 per annum plus a retention bonus, along with a strong benefits package and the opportunity to gain valuable experience within a well-established organisation. Working Hours: Monday-Thursday: 8.30am - 5.00pm (45-minute lunch) Friday: 8.30am - 3.45pm (45-minute lunch) The Role Reporting to the Customer Services Senior Lead, you will support the Customer Services team by managing customer queries, coordinating administration tasks, and working closely with internal departments to ensure excellent service delivery. Key Responsibilities • Assist with customer services administration ensuring accuracy and timely completion of tasks • Provide excellent customer service by answering incoming calls and responding to queries • Support administration related to new connections and network maintenance • Work closely with internal and external stakeholders to ensure a high standard of service • Monitor and track requests, ensuring issues are resolved within expected timescales • Maintain accurate records and ensure compliance with relevant procedures • Support process improvements and identify opportunities for efficiency About You The successful candidate will be highly organised, customer-focused and able to work effectively within a busy team environment. Essential Criteria • Minimum of 5 GCSEs (or equivalent) including Maths and English • Excellent communication skills (written and verbal) • Strong organisational skills with the ability to manage multiple tasks • Ability to work effectively in a fast-paced environment • A collaborative approach and ability to build relationships across teams What's On Offer • Salary £26,023 per annum • Retention bonus • Enhanced pension scheme • Private medical insurance • Life assurance • Employee Assistance Programme • Free on-site parking • Early Friday finish • Ongoing professional development • Potential opportunity for a permanent role If you would like to learn more or apply, please contact Apple Recruitment today. All applications will be treated in the strictest confidence. Apple Recruitment Services is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Apr 18, 2026
Full time
Customer Services Assistant 12-Month Maternity Cover Antrim Apple Recruitment are delighted to be recruiting on behalf of our valued client for a Customer Services Assistant to join their team on a 12-month maternity cover contract. This is an excellent opportunity to join a supportive and collaborative organisation that plays a key role in delivering essential services across Northern Ireland. The successful candidate will join a busy Customer Services team, supporting customer queries and providing administrative support to ensure the smooth delivery of services to both new and existing customers. This is a full-time role (37.5 hours per week) offering a salary of £26,023 per annum plus a retention bonus, along with a strong benefits package and the opportunity to gain valuable experience within a well-established organisation. Working Hours: Monday-Thursday: 8.30am - 5.00pm (45-minute lunch) Friday: 8.30am - 3.45pm (45-minute lunch) The Role Reporting to the Customer Services Senior Lead, you will support the Customer Services team by managing customer queries, coordinating administration tasks, and working closely with internal departments to ensure excellent service delivery. Key Responsibilities • Assist with customer services administration ensuring accuracy and timely completion of tasks • Provide excellent customer service by answering incoming calls and responding to queries • Support administration related to new connections and network maintenance • Work closely with internal and external stakeholders to ensure a high standard of service • Monitor and track requests, ensuring issues are resolved within expected timescales • Maintain accurate records and ensure compliance with relevant procedures • Support process improvements and identify opportunities for efficiency About You The successful candidate will be highly organised, customer-focused and able to work effectively within a busy team environment. Essential Criteria • Minimum of 5 GCSEs (or equivalent) including Maths and English • Excellent communication skills (written and verbal) • Strong organisational skills with the ability to manage multiple tasks • Ability to work effectively in a fast-paced environment • A collaborative approach and ability to build relationships across teams What's On Offer • Salary £26,023 per annum • Retention bonus • Enhanced pension scheme • Private medical insurance • Life assurance • Employee Assistance Programme • Free on-site parking • Early Friday finish • Ongoing professional development • Potential opportunity for a permanent role If you would like to learn more or apply, please contact Apple Recruitment today. All applications will be treated in the strictest confidence. Apple Recruitment Services is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
:My client based in Nottingham are a progressive Law Firm with an outstanding reputation. An opportunity has arisen for a Legal Support Manager Manager to join their Senior Support Team. This role is hybrid and will entail managing a team of up to 20 support staff both administrative and secretarial staff. This role is based only two days in office. This role will ensure the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact. Managing a team of legal support staff of 20 or more. Managing individual performance including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting. Ensure the smooth induction of new starters, transfers and maternity returns to the department. Identify appropriate an provide pastoral care and active management of wellbeing for the legal support team. Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters. Working closely with Managers Developing relationships with stakeholders to ensure KPIs are met. Managing headcount in line with business needs Managing the recruitment and selection process Arrange and chair legal support team meetings. Produce management information as required and review processes and services introducing improvements/new services as appropriate. Ensuring full compliance by the legal teams and actively support and be a champion for department/firm initiatives, engaging frequently with central teams and driving positive change. Lead on department projects. Applicants must have experience of line managing LEGAL support staff within a Law firm. Experience of managing around 10 plus employees would be required. Katie Bard is acting as an agency and is an equal opportunities employer.
Apr 18, 2026
Full time
:My client based in Nottingham are a progressive Law Firm with an outstanding reputation. An opportunity has arisen for a Legal Support Manager Manager to join their Senior Support Team. This role is hybrid and will entail managing a team of up to 20 support staff both administrative and secretarial staff. This role is based only two days in office. This role will ensure the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact. Managing a team of legal support staff of 20 or more. Managing individual performance including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting. Ensure the smooth induction of new starters, transfers and maternity returns to the department. Identify appropriate an provide pastoral care and active management of wellbeing for the legal support team. Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters. Working closely with Managers Developing relationships with stakeholders to ensure KPIs are met. Managing headcount in line with business needs Managing the recruitment and selection process Arrange and chair legal support team meetings. Produce management information as required and review processes and services introducing improvements/new services as appropriate. Ensuring full compliance by the legal teams and actively support and be a champion for department/firm initiatives, engaging frequently with central teams and driving positive change. Lead on department projects. Applicants must have experience of line managing LEGAL support staff within a Law firm. Experience of managing around 10 plus employees would be required. Katie Bard is acting as an agency and is an equal opportunities employer.
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together - all with the goal of making people happy through heartfelt hospitality. How we say thank you! Celebrate your birthday with an extra paid holiday. Build your future with a company that invests in your training and development. Take the time you need to rest and recharge with 25 days holiday + bank holidays Enjoy 50% off food at any of our Inns • Relax with a stay at any of our Inns during January, February, and March for just £1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with £50 on same day bookings It's not just for you-your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme Contribute to a company that gives back through our Give-inn back scheme Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Enjoy the optional benefit of employee accommodation. The Wordsworth Inn in Grasmere is preparing to open its doors, and we're looking for an exceptional General Manager to help shape its future from day one. With 55 bedrooms, 196 internal covers and 148 external covers, this is a substantial, food-led operation with serious ambition, perfectly positioned in the heart of Grasmere. As General Manager, you'll play a pivotal role in bringing the business to life, setting standards, building a passionate team, and creating an experience that guests return to time and time again. If you love the buzz of a new opening, lead from the front, and take pride in running a commercially successful business with genuine, heartfelt hospitality at its core, we'd love to hear from you. You'll Fit Right Inn As General Manager, you'll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you'll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You'll work closely with your Regional Operations Director, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values. In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You'll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both you and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditure and bills. Your understanding of P&L accounts and labour planning will be key to driving success. Leading by example, you'll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you'll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high pressure situations. If you're passionate about food and hospitality, have a talent for leadership, and are excited to shape a new team, culture, and guest experience from the ground up, we think you'll fit right inn About You You're highly motivated, ambitious, and committed to creating exceptional experiences for our guests from day one. You are an experienced leader in the food and hospitality industry, comfortable managing a multi departmental operation on a large scale. Demonstrates your clarity, confidence, and decisiveness. You lead by example, staying hands on when needed while empowering your team to deliver their best work. You inspire, motivate and develop teams, fostering a culture of excellence and collaboration. You hold a Personal Licence and understand the operational and compliance requirements of running a hospitality business. You have the drive and experience to help shape a new operation into a thriving success. Your values align with ours. This role comes with the optional benefit of employee accommodation. Compensation: To be discussed
Apr 18, 2026
Full time
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together - all with the goal of making people happy through heartfelt hospitality. How we say thank you! Celebrate your birthday with an extra paid holiday. Build your future with a company that invests in your training and development. Take the time you need to rest and recharge with 25 days holiday + bank holidays Enjoy 50% off food at any of our Inns • Relax with a stay at any of our Inns during January, February, and March for just £1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with £50 on same day bookings It's not just for you-your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme Contribute to a company that gives back through our Give-inn back scheme Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Enjoy the optional benefit of employee accommodation. The Wordsworth Inn in Grasmere is preparing to open its doors, and we're looking for an exceptional General Manager to help shape its future from day one. With 55 bedrooms, 196 internal covers and 148 external covers, this is a substantial, food-led operation with serious ambition, perfectly positioned in the heart of Grasmere. As General Manager, you'll play a pivotal role in bringing the business to life, setting standards, building a passionate team, and creating an experience that guests return to time and time again. If you love the buzz of a new opening, lead from the front, and take pride in running a commercially successful business with genuine, heartfelt hospitality at its core, we'd love to hear from you. You'll Fit Right Inn As General Manager, you'll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you'll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You'll work closely with your Regional Operations Director, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values. In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You'll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both you and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditure and bills. Your understanding of P&L accounts and labour planning will be key to driving success. Leading by example, you'll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you'll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high pressure situations. If you're passionate about food and hospitality, have a talent for leadership, and are excited to shape a new team, culture, and guest experience from the ground up, we think you'll fit right inn About You You're highly motivated, ambitious, and committed to creating exceptional experiences for our guests from day one. You are an experienced leader in the food and hospitality industry, comfortable managing a multi departmental operation on a large scale. Demonstrates your clarity, confidence, and decisiveness. You lead by example, staying hands on when needed while empowering your team to deliver their best work. You inspire, motivate and develop teams, fostering a culture of excellence and collaboration. You hold a Personal Licence and understand the operational and compliance requirements of running a hospitality business. You have the drive and experience to help shape a new operation into a thriving success. Your values align with ours. This role comes with the optional benefit of employee accommodation. Compensation: To be discussed
Warehouse Assistant Manager Location: Droitwich Hours: Full Time, 39.5 hrs per week (2-week rota including alternate weekends) Salary: Up to £30,000A leading, award-winning retail business with multiple sites is seeking a Warehouse Assistant Manager to join their high-performing team. Known for their exceptional workplace culture - recognised nationally for employee wellbeing, development, and overall employee experience - this organisation offers a supportive environment where people can grow and thrive.This is an exciting opportunity for a strong people manager with solid warehousing experience, excellent organisational skills, and a process-driven mindset. You will use both mobile and digital technology to drive efficiency, productivity, and stock accuracy, while supporting continuous improvement across warehouse operations. Key Responsibilities Manage the day-to-day running of the warehouse to ensure operational efficiency and accuracy. Work closely with e-commerce and store teams to improve goods-in and goods-out processes. Lead, motivate, and support the warehouse team, driving high performance and excellent service. Support and champion continuous improvement initiatives, ideally using LEAN methodologies. Implement and embed new procedures that enhance stock accuracy, customer service, and operational flow. Ensure full compliance with health & safety standards. Manage transport planning and liaise with external couriers; knowledge of legal requirements (OLAT / CPC) beneficial. Use warehouse systems, digital tools, and mobile technology to improve productivity and accuracy. Complete administrative tasks including reporting, stock documentation, and systems management. Skills & Experience Proven leadership experience within a warehouse or logistics environment. Strong organisational and planning skills with a structured, process-control mindset. Experience in continuous improvement; LEAN training or exposure is advantageous. Ability to learn new systems and implement effective operational procedures. Strong customer service approach. IT literate with solid administrative ability. Understanding of transport planning and legal transport compliance. Qualified FLT driver (or willingness to train). Excellent verbal and written communication skills. Strong understanding of health and safety practices. Benefits Competitive salary depending on experience Staff discounts Life insurance Pension scheme Discretionary profit-share bonus Free parking Supportive, award-winning workplace culture If interested, contact Lizzie Round on or .
Apr 18, 2026
Full time
Warehouse Assistant Manager Location: Droitwich Hours: Full Time, 39.5 hrs per week (2-week rota including alternate weekends) Salary: Up to £30,000A leading, award-winning retail business with multiple sites is seeking a Warehouse Assistant Manager to join their high-performing team. Known for their exceptional workplace culture - recognised nationally for employee wellbeing, development, and overall employee experience - this organisation offers a supportive environment where people can grow and thrive.This is an exciting opportunity for a strong people manager with solid warehousing experience, excellent organisational skills, and a process-driven mindset. You will use both mobile and digital technology to drive efficiency, productivity, and stock accuracy, while supporting continuous improvement across warehouse operations. Key Responsibilities Manage the day-to-day running of the warehouse to ensure operational efficiency and accuracy. Work closely with e-commerce and store teams to improve goods-in and goods-out processes. Lead, motivate, and support the warehouse team, driving high performance and excellent service. Support and champion continuous improvement initiatives, ideally using LEAN methodologies. Implement and embed new procedures that enhance stock accuracy, customer service, and operational flow. Ensure full compliance with health & safety standards. Manage transport planning and liaise with external couriers; knowledge of legal requirements (OLAT / CPC) beneficial. Use warehouse systems, digital tools, and mobile technology to improve productivity and accuracy. Complete administrative tasks including reporting, stock documentation, and systems management. Skills & Experience Proven leadership experience within a warehouse or logistics environment. Strong organisational and planning skills with a structured, process-control mindset. Experience in continuous improvement; LEAN training or exposure is advantageous. Ability to learn new systems and implement effective operational procedures. Strong customer service approach. IT literate with solid administrative ability. Understanding of transport planning and legal transport compliance. Qualified FLT driver (or willingness to train). Excellent verbal and written communication skills. Strong understanding of health and safety practices. Benefits Competitive salary depending on experience Staff discounts Life insurance Pension scheme Discretionary profit-share bonus Free parking Supportive, award-winning workplace culture If interested, contact Lizzie Round on or .
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Step into the role of Assistant Manager, where you'll manage a portfolio of clients and support senior team members in delivering services promptly. Your portfolio will include reviewing year-end statutory accounts compliance and liaising with audit teams, both BDO and non-BDO, alongside handling ad-hoc advisory requests. You'll assess resource needs, monitor progress against budgets and timelines, review junior staff work, and resolve issues before Manager or Partner review. You'll work independently, ensuring project delivery and acting as the first point of contact for clients and auditors. With strong accounting skills and business acumen, you'll analyse client data, make recommendations, and discuss issues credibly. You'll also play a key role in team development, promoting BDO values and providing performance feedback. You'll be someone with: A professional accountancy qualification such as ACA, ACCA or equivalent An excellent working knowledge of FRS102 and IFRS Experience as a trainee or senior role, including delivering statutory accounts preparation or accounting services to ambitious entrepreneurial businesses A proven ability to research technical accounting matters Demonstratable working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Step into the role of Assistant Manager, where you'll manage a portfolio of clients and support senior team members in delivering services promptly. Your portfolio will include reviewing year-end statutory accounts compliance and liaising with audit teams, both BDO and non-BDO, alongside handling ad-hoc advisory requests. You'll assess resource needs, monitor progress against budgets and timelines, review junior staff work, and resolve issues before Manager or Partner review. You'll work independently, ensuring project delivery and acting as the first point of contact for clients and auditors. With strong accounting skills and business acumen, you'll analyse client data, make recommendations, and discuss issues credibly. You'll also play a key role in team development, promoting BDO values and providing performance feedback. You'll be someone with: A professional accountancy qualification such as ACA, ACCA or equivalent An excellent working knowledge of FRS102 and IFRS Experience as a trainee or senior role, including delivering statutory accounts preparation or accounting services to ambitious entrepreneurial businesses A proven ability to research technical accounting matters Demonstratable working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
A modern agriculture company is looking for an Assistant Farm Manager at their Bridgnorth site. The role includes supporting day-to-day management with a primary focus on bird welfare and performance, along with supervising staff and ensuring compliance with biosecurity standards. Ideal candidates should possess strong communication skills, a willingness to learn, and preferably, experience in livestock. The position offers a competitive salary and various benefits, including a £3000 off-site allowance.
Apr 18, 2026
Full time
A modern agriculture company is looking for an Assistant Farm Manager at their Bridgnorth site. The role includes supporting day-to-day management with a primary focus on bird welfare and performance, along with supervising staff and ensuring compliance with biosecurity standards. Ideal candidates should possess strong communication skills, a willingness to learn, and preferably, experience in livestock. The position offers a competitive salary and various benefits, including a £3000 off-site allowance.
Assistant Farm Manager - Bridgnorth, Larchwood Farm Salary: £31,512 + £3000 off site allowance. Contract Type: Full-time. Hours: 5 days out of 7 (07:30 - 16:00). As an Assistant Farm Manager, you'll enjoy a supportive, secure and progressive working environment where your contribution will be recognised and rewarded. We also offer: £31,512 £3000 off site allowance 31 days' holiday (T&Cs apply) 5% pension contribution Life assurance Lifestyle benefits: cashback perks, shopping discounts, discounted cinema tickets Wellbeing resources: free online health advice, wellbeing assessments, and support services Free staff parking Comprehensive training and ongoing development opportunities About the Role You'll work closely with the Farm Manager, supporting the day to day management of a modern company breeder farm. The primary focus is bird welfare and performance, but the role also includes site upkeep, supervision of staff and contractors, and ensuring high standards of animal welfare and biosecurity. Key Responsibilities Maintain optimal environmental conditions for bird welfare Complete feeding, vaccinating, and grading Ensure site maintenance and compliance with Avara standards Supervise staff and contractors on site Maintain accurate farm and compliance recordsOperate within effective cost management Support the Farm Manager and cover in their absence Work flexibly across multiple sites when required What You'll Need Your own transport (travel between sites required) Previous livestock experience (poultry preferred but not essential) NVQ/Diploma Level 3 in Poultry Production or similar Agriculture qualification (desirable; training provided) Strong communication and people skills Willingness to learn and self motivation Ability to work independently and carry out manual duties Basic IT skills Important Information Due to biosecurity regulations, you cannot own avian pets, poultry, or pigs. We are committed to being an equal opportunities employer.
Apr 18, 2026
Full time
Assistant Farm Manager - Bridgnorth, Larchwood Farm Salary: £31,512 + £3000 off site allowance. Contract Type: Full-time. Hours: 5 days out of 7 (07:30 - 16:00). As an Assistant Farm Manager, you'll enjoy a supportive, secure and progressive working environment where your contribution will be recognised and rewarded. We also offer: £31,512 £3000 off site allowance 31 days' holiday (T&Cs apply) 5% pension contribution Life assurance Lifestyle benefits: cashback perks, shopping discounts, discounted cinema tickets Wellbeing resources: free online health advice, wellbeing assessments, and support services Free staff parking Comprehensive training and ongoing development opportunities About the Role You'll work closely with the Farm Manager, supporting the day to day management of a modern company breeder farm. The primary focus is bird welfare and performance, but the role also includes site upkeep, supervision of staff and contractors, and ensuring high standards of animal welfare and biosecurity. Key Responsibilities Maintain optimal environmental conditions for bird welfare Complete feeding, vaccinating, and grading Ensure site maintenance and compliance with Avara standards Supervise staff and contractors on site Maintain accurate farm and compliance recordsOperate within effective cost management Support the Farm Manager and cover in their absence Work flexibly across multiple sites when required What You'll Need Your own transport (travel between sites required) Previous livestock experience (poultry preferred but not essential) NVQ/Diploma Level 3 in Poultry Production or similar Agriculture qualification (desirable; training provided) Strong communication and people skills Willingness to learn and self motivation Ability to work independently and carry out manual duties Basic IT skills Important Information Due to biosecurity regulations, you cannot own avian pets, poultry, or pigs. We are committed to being an equal opportunities employer.
Supplier Quality Team Leader (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with our client. What does a Supplier Quality Team Leader role mean at our client? The Supplier Quality Team Leader is responsible for leading all aspects of supplier and manufacturer quality assurance, ensuring that globally sourced ingredients meet the highest standards of safety, compliance, and customer requirements. The role drives supplier performance, oversees audit programmes, and strengthens the Quality Management System across the supply base. You will lead a team responsible for supplier compliance, audit readiness, and continuous improvement, while supporting business growth through robust, scalable, and effective quality processes. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect: Lead, coach and develop the Supplier Quality team, promoting high performance, accountability, and a proactive, solutions focused culture. Set clear priorities and manage team workload across supplier audits, compliance activities, and documentation. Act as Deputy to the Assistant Quality Manager as required, ensuring continuity of leadership and decision making. Own the end to end supplier quality lifecycle, including onboarding, approval, monitoring, requalification, and ongoing performance management. Lead the supplier and manufacturer audit programme and ensure timely and effective closure of non conformances. Ensure supplier documentation, including audit packs, specifications, certifications, and technical data, is accurate, current, and audit ready. Own key third party certifications (e.g. BRC, FAMI QS), working closely with certification bodies and internal stakeholders. Monitor supplier performance using KPIs, risk assessments, and continuous monitoring programmes, identifying trends and emerging risks. Drive supplier compliance improvements by working directly with manufacturers to implement corrective and preventative actions. Lead initiatives to improve supplier related processes, driving standardisation, efficiency, and effective use of data and performance insights. Act as the escalation point for complex supplier technical queries from customers and internal teams. Support customer audits and documentation requests, coordinating effectively with global partners. Collaborate with commercial and global quality teams to ensure supplier capabilities, standards, and audit approaches align with business and customer requirements. Support business critical and cross functional projects as required. Does this sound like you: Minimum of 5 years experience in supplier quality, quality assurance, or manufacturing quality within the food or feed ingredients industry. Proven experience managing supplier and manufacturer relationships from a quality, compliance, and regulatory perspective. Strong working knowledge of relevant industry standards and schemes, including FSSC, BRC, HACCP, FAMI QS, and Organic. Demonstrated experience leading supplier and manufacturer audits and managing corrective and preventative action processes. Previous people management or team leadership experience. Strong stakeholder management and communication skills, with the ability to effectively influence external partners. Highly organised, with the ability to manage multiple suppliers, audits, and competing priorities simultaneously. Interested? Our client would love to hear from you. Click apply and you will be taken to their careers page to complete your application.
Apr 18, 2026
Full time
Supplier Quality Team Leader (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with our client. What does a Supplier Quality Team Leader role mean at our client? The Supplier Quality Team Leader is responsible for leading all aspects of supplier and manufacturer quality assurance, ensuring that globally sourced ingredients meet the highest standards of safety, compliance, and customer requirements. The role drives supplier performance, oversees audit programmes, and strengthens the Quality Management System across the supply base. You will lead a team responsible for supplier compliance, audit readiness, and continuous improvement, while supporting business growth through robust, scalable, and effective quality processes. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect: Lead, coach and develop the Supplier Quality team, promoting high performance, accountability, and a proactive, solutions focused culture. Set clear priorities and manage team workload across supplier audits, compliance activities, and documentation. Act as Deputy to the Assistant Quality Manager as required, ensuring continuity of leadership and decision making. Own the end to end supplier quality lifecycle, including onboarding, approval, monitoring, requalification, and ongoing performance management. Lead the supplier and manufacturer audit programme and ensure timely and effective closure of non conformances. Ensure supplier documentation, including audit packs, specifications, certifications, and technical data, is accurate, current, and audit ready. Own key third party certifications (e.g. BRC, FAMI QS), working closely with certification bodies and internal stakeholders. Monitor supplier performance using KPIs, risk assessments, and continuous monitoring programmes, identifying trends and emerging risks. Drive supplier compliance improvements by working directly with manufacturers to implement corrective and preventative actions. Lead initiatives to improve supplier related processes, driving standardisation, efficiency, and effective use of data and performance insights. Act as the escalation point for complex supplier technical queries from customers and internal teams. Support customer audits and documentation requests, coordinating effectively with global partners. Collaborate with commercial and global quality teams to ensure supplier capabilities, standards, and audit approaches align with business and customer requirements. Support business critical and cross functional projects as required. Does this sound like you: Minimum of 5 years experience in supplier quality, quality assurance, or manufacturing quality within the food or feed ingredients industry. Proven experience managing supplier and manufacturer relationships from a quality, compliance, and regulatory perspective. Strong working knowledge of relevant industry standards and schemes, including FSSC, BRC, HACCP, FAMI QS, and Organic. Demonstrated experience leading supplier and manufacturer audits and managing corrective and preventative action processes. Previous people management or team leadership experience. Strong stakeholder management and communication skills, with the ability to effectively influence external partners. Highly organised, with the ability to manage multiple suppliers, audits, and competing priorities simultaneously. Interested? Our client would love to hear from you. Click apply and you will be taken to their careers page to complete your application.
