Customer Service Coordinator Cardiff 25,250 per annum Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff? We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator. This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email and live chat Provide professional and timely customer support and issue resolution Manage order processing, order tracking, and delivery updates Liaise with internal teams including sales, logistics, and operations Maintain accurate customer records and update internal systems (CRM) Support the delivery of excellent customer experience and client satisfaction The Person Previous experience in a Customer Service, Customer Support, or Office Administration role Strong communication skills (written and verbal) Experience handling customer queries, order management, or client accounts Highly organised with strong multitasking abilities Confident using Microsoft Office and CRM systems A proactive and detail-oriented approach In return Join a growing company with strong career development opportunities Supportive and friendly team environment Exposure to well known retail brands and client accounts
Apr 18, 2026
Full time
Customer Service Coordinator Cardiff 25,250 per annum Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff? We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator. This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email and live chat Provide professional and timely customer support and issue resolution Manage order processing, order tracking, and delivery updates Liaise with internal teams including sales, logistics, and operations Maintain accurate customer records and update internal systems (CRM) Support the delivery of excellent customer experience and client satisfaction The Person Previous experience in a Customer Service, Customer Support, or Office Administration role Strong communication skills (written and verbal) Experience handling customer queries, order management, or client accounts Highly organised with strong multitasking abilities Confident using Microsoft Office and CRM systems A proactive and detail-oriented approach In return Join a growing company with strong career development opportunities Supportive and friendly team environment Exposure to well known retail brands and client accounts
Job Description Why join us Join Trouw Nutrition, Ir ielan d, part of the SHV family of companies, and play a key role in supporting the financial stability of our Belfast site. Guided by our purpose of Feeding the Future, we work every day to deliver sustainable, safe, and high quality nutrition solutions worldwide. As a Credit Controller, you will be part of a collaborative Finance team and will have a direct impact on cash flow, order release, and customer relationships. This is a hands on, operational role offering visibility, responsibility, and the opportunity to grow within a global organisation. What you'll do As Credit Controller, you will be responsible for managing accounts receivable and credit control activities, ensuring timely collection of outstanding debt and accurate financial records. You will work closely with both internal and external stakeholders to resolve queries and support smooth business operations. In this role, you will: Manage customer accounts and proactively follow up on outstanding invoices Chase overdue payments in line with agreed credit terms and internal procedures Resolve customer queries related to invoices, payments, rebates, and claims Review and manage credit limits to support order release and minimise risk Escalate overdue or high risk accounts to relevant internal stakeholders when required Allocate and reconcile incoming payments accurately Support cash management and basic cash forecasting activities Maintain accurate, traceable records of payments and collections activity Prepare regular reports on aged debt, collections status, and key metrics Build and maintain effective working relationships with customers and internal teams, including Commercial, Logistics, and Customer Services Who we're looking for We're looking for a proactive and detail oriented finance professional who is comfortable working in a structured environment while confidently communicating with customers and internal teams. You'll also need: Minimum 2 years' experience in Credit Control, Accounts Receivable, or a similar finance role Background in shared services, credit control, or finance/analyst roles Advanced Excel skills, including data manipulation and reporting Experience with Power BI is an advantage Experience with ERP systems, Infor M3 experience is a plus but not mandatory Strong communication and interpersonal skills High attention to detail and strong organisational skills Confidence, resilience, and the ability to chase debt and escalates issues appropriately Location & Practicalities Location: Belfast Work model: 100% on site Employment type: Full time, permanent Working hours: 35 hours per week, Monday to Friday What you'll receive As part of Trouw Nutrition, you'll join the wider SHV family, a global organisation known for long term vision, stability, and investment in people. You'll also receive: Pension scheme 26 days of holiday per calendar year based on full time working hours, plus 8 UK bank holidays Benenden cash plan and health cover A stable, site based role Opportunities for learning, development, and progression within a global business How and why to find out more This is an opportunity to play a meaningful role in supporting business continuity, customer relationships, and financial accuracy at site level. If you're looking for a hands on finance role with responsibility, stakeholder exposure, and room to grow, we'd love to hear from you. We aim to review applications promptly and will be in touch as soon as possible. For more information, please contact Luisa Ligabo at .
Apr 16, 2026
Full time
Job Description Why join us Join Trouw Nutrition, Ir ielan d, part of the SHV family of companies, and play a key role in supporting the financial stability of our Belfast site. Guided by our purpose of Feeding the Future, we work every day to deliver sustainable, safe, and high quality nutrition solutions worldwide. As a Credit Controller, you will be part of a collaborative Finance team and will have a direct impact on cash flow, order release, and customer relationships. This is a hands on, operational role offering visibility, responsibility, and the opportunity to grow within a global organisation. What you'll do As Credit Controller, you will be responsible for managing accounts receivable and credit control activities, ensuring timely collection of outstanding debt and accurate financial records. You will work closely with both internal and external stakeholders to resolve queries and support smooth business operations. In this role, you will: Manage customer accounts and proactively follow up on outstanding invoices Chase overdue payments in line with agreed credit terms and internal procedures Resolve customer queries related to invoices, payments, rebates, and claims Review and manage credit limits to support order release and minimise risk Escalate overdue or high risk accounts to relevant internal stakeholders when required Allocate and reconcile incoming payments accurately Support cash management and basic cash forecasting activities Maintain accurate, traceable records of payments and collections activity Prepare regular reports on aged debt, collections status, and key metrics Build and maintain effective working relationships with customers and internal teams, including Commercial, Logistics, and Customer Services Who we're looking for We're looking for a proactive and detail oriented finance professional who is comfortable working in a structured environment while confidently communicating with customers and internal teams. You'll also need: Minimum 2 years' experience in Credit Control, Accounts Receivable, or a similar finance role Background in shared services, credit control, or finance/analyst roles Advanced Excel skills, including data manipulation and reporting Experience with Power BI is an advantage Experience with ERP systems, Infor M3 experience is a plus but not mandatory Strong communication and interpersonal skills High attention to detail and strong organisational skills Confidence, resilience, and the ability to chase debt and escalates issues appropriately Location & Practicalities Location: Belfast Work model: 100% on site Employment type: Full time, permanent Working hours: 35 hours per week, Monday to Friday What you'll receive As part of Trouw Nutrition, you'll join the wider SHV family, a global organisation known for long term vision, stability, and investment in people. You'll also receive: Pension scheme 26 days of holiday per calendar year based on full time working hours, plus 8 UK bank holidays Benenden cash plan and health cover A stable, site based role Opportunities for learning, development, and progression within a global business How and why to find out more This is an opportunity to play a meaningful role in supporting business continuity, customer relationships, and financial accuracy at site level. If you're looking for a hands on finance role with responsibility, stakeholder exposure, and room to grow, we'd love to hear from you. We aim to review applications promptly and will be in touch as soon as possible. For more information, please contact Luisa Ligabo at .
Temporary Customer Account Coordinator (8 to 9 Months) Location: Coventry Contract: Temporary (8 to 9 months, with potential extension or permanent opportunity) We re working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Customer Account Coordinator for an initial 8 to 9 month assignment in Coventry. This Customer Account Coordinator role is a fast-paced, customer-facing office position where you ll manage customer requests from start to finish, acting as the main point of contact and making sure orders move smoothly through the business. There is genuine potential for this Customer Account Coordinator role to extend and possibly become permanent for the right person. You ll be joining an exciting, vibrant organisation with excellent onboarding and training, plus the chance to build experience within a world-class business as a Customer Account Coordinator . What you ll be doing As a Customer Account Coordinator , you ll take ownership of customer accounts and orders from inception through to delivery, working closely with internal teams and keeping customers informed every step of the way. This includes: Acting as the primary day-to-day contact for customers via phone, email and Teams Managing customer orders, checking stock availability and liaising with manufacturing when required Tracking orders through the system and proactively managing delays or backlog Organising logistics and supporting delivery schedules Handling customer enquiries professionally and resolving delivery or invoice issues Providing regular updates to customers and internal stakeholders Working with Sales, Supply Chain, Finance and Operations to problem-solve and improve customer experience Keeping records accurate across CRM and internal systems Getting involved in team meetings and continuous improvement activity What we re looking for We re keen to speak with people who already have experience in: Customer Account Management or office-based Customer Service Managing orders, accounts or customer requests end to end Working in a busy, process-driven environment Communicating confidently with customers by phone and email Using CRM or ERP systems (Salesforce experience would be ideal, but similar systems are fine) You ll also need to be: Proactive and comfortable problem-solving Organised with good attention to detail A team player who can work across departments Customer-focused, resilient and adaptable Confident using Microsoft Office Why apply? 8 to 9 month temporary role with real potential to extend or go permanent Coventry based position within a globally recognised organisation Excellent training and support from day one Varied role with exposure to manufacturing, supply chain and sales operations Friendly team environment with genuine development opportunities
Apr 15, 2026
Full time
Temporary Customer Account Coordinator (8 to 9 Months) Location: Coventry Contract: Temporary (8 to 9 months, with potential extension or permanent opportunity) We re working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Customer Account Coordinator for an initial 8 to 9 month assignment in Coventry. This Customer Account Coordinator role is a fast-paced, customer-facing office position where you ll manage customer requests from start to finish, acting as the main point of contact and making sure orders move smoothly through the business. There is genuine potential for this Customer Account Coordinator role to extend and possibly become permanent for the right person. You ll be joining an exciting, vibrant organisation with excellent onboarding and training, plus the chance to build experience within a world-class business as a Customer Account Coordinator . What you ll be doing As a Customer Account Coordinator , you ll take ownership of customer accounts and orders from inception through to delivery, working closely with internal teams and keeping customers informed every step of the way. This includes: Acting as the primary day-to-day contact for customers via phone, email and Teams Managing customer orders, checking stock availability and liaising with manufacturing when required Tracking orders through the system and proactively managing delays or backlog Organising logistics and supporting delivery schedules Handling customer enquiries professionally and resolving delivery or invoice issues Providing regular updates to customers and internal stakeholders Working with Sales, Supply Chain, Finance and Operations to problem-solve and improve customer experience Keeping records accurate across CRM and internal systems Getting involved in team meetings and continuous improvement activity What we re looking for We re keen to speak with people who already have experience in: Customer Account Management or office-based Customer Service Managing orders, accounts or customer requests end to end Working in a busy, process-driven environment Communicating confidently with customers by phone and email Using CRM or ERP systems (Salesforce experience would be ideal, but similar systems are fine) You ll also need to be: Proactive and comfortable problem-solving Organised with good attention to detail A team player who can work across departments Customer-focused, resilient and adaptable Confident using Microsoft Office Why apply? 8 to 9 month temporary role with real potential to extend or go permanent Coventry based position within a globally recognised organisation Excellent training and support from day one Varied role with exposure to manufacturing, supply chain and sales operations Friendly team environment with genuine development opportunities
Our client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking to recruit an Air Freight Coordinator to join their team at offices in the London, Heathrow area. On Offer: Competitive salary package, up to £40K, depending on experience Dynamic office environment based at Heathrow with parking available Supportive, collaborative team culture Ongoing training and professional development opportunities Be part of a company that values your contribution and encourages growth Main Purpose of the Role: As an Air Freight Coordinator, you'll be at the heart of the company s air cargo operations, ensuring timely and efficient handling of air freight shipments. You'll work closely with airlines, hauliers, customers, and internal teams to coordinate export and import processes, maintain compliance, and deliver top-class service. Duties and Responsibilities of the Air Freight Co-ordinator: Coordinate air freight export and import shipments from booking to delivery Liaise with airlines, ground handling agents, and clients to ensure smooth operations Prepare and process air waybills, customs declarations, and cargo documentation Monitor shipments and provide status updates to clients Ensure compliance with all relevant regulations, including IATA and HMRC guidelines Maintain strong working relationships with key accounts and partners Support with operational problem-solving and continuous process improvements To Be Considered: Proven experience in air freight operations (export and/or import) Strong knowledge of air freight procedures and documentation Familiarity with Cargowise or similar freight systems (advantageous) Excellent organisational and communication skills Ability to work under pressure in a fast-paced environment Flexible, hands-on team player with a customer-focused attitude For full details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry
Oct 06, 2025
Full time
Our client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking to recruit an Air Freight Coordinator to join their team at offices in the London, Heathrow area. On Offer: Competitive salary package, up to £40K, depending on experience Dynamic office environment based at Heathrow with parking available Supportive, collaborative team culture Ongoing training and professional development opportunities Be part of a company that values your contribution and encourages growth Main Purpose of the Role: As an Air Freight Coordinator, you'll be at the heart of the company s air cargo operations, ensuring timely and efficient handling of air freight shipments. You'll work closely with airlines, hauliers, customers, and internal teams to coordinate export and import processes, maintain compliance, and deliver top-class service. Duties and Responsibilities of the Air Freight Co-ordinator: Coordinate air freight export and import shipments from booking to delivery Liaise with airlines, ground handling agents, and clients to ensure smooth operations Prepare and process air waybills, customs declarations, and cargo documentation Monitor shipments and provide status updates to clients Ensure compliance with all relevant regulations, including IATA and HMRC guidelines Maintain strong working relationships with key accounts and partners Support with operational problem-solving and continuous process improvements To Be Considered: Proven experience in air freight operations (export and/or import) Strong knowledge of air freight procedures and documentation Familiarity with Cargowise or similar freight systems (advantageous) Excellent organisational and communication skills Ability to work under pressure in a fast-paced environment Flexible, hands-on team player with a customer-focused attitude For full details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry
