Customer Service Coordinator

Customer Service Coordinator

Cardiff
25,250 per annum

Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff?

We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator.

This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email and live chat
• Provide professional and timely customer support and issue resolution
• Manage order processing, order tracking, and delivery updates
• Liaise with internal teams including sales, logistics, and operations
• Maintain accurate customer records and update internal systems (CRM)
• Support the delivery of excellent customer experience and client satisfaction

The Person

• Previous experience in a Customer Service, Customer Support, or Office Administration role
• Strong communication skills (written and verbal)
• Experience handling customer queries, order management, or client accounts
• Highly organised with strong multitasking abilities
• Confident using Microsoft Office and CRM systems
• A proactive and detail-oriented approach

In return

• Join a growing company with strong career development opportunities
• Supportive and friendly team environment
• Exposure to well known retail brands and client accounts