Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
Apr 18, 2026
Full time
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
About the Role Location: Site- based at Hinkley Point C (minimum 3 days per week on site) Ready to lead the delivery of some of the most complex mechanical and electrical installation activities in the UK? Keen to shape the success of major nuclear infrastructure while directing teams working at the forefront of engineering excellence? At EDF, Success is Personal - and in this role, your expertise powers progress that truly matters. The Opportunity As a Senior Project Manager for the Conventional Island at Hinkley Point C, you'll guide the delivery of installation activities for the world's largest steam turbines and supporting electro mechanical infrastructure. Your leadership will play a key role in driving the performance of a major Tier 1 contractor and multiple Tier 2 suppliers - ensuring safe, high quality, on time delivery that supports EDF's broader transition towards An Electric Britain. Alongside a competitive salary and potential for an annual bonus, this role is based on site at HPC, near Bridgwater. You'll work predominantly on site, collaborating closely with construction, engineering, and delivery teams as part of a highly complex mega project environment. Across planning, strategy, stakeholder engagement, and risk management, you'll be empowered to deepen your expertise in large scale project delivery while shaping the direction of a nationally significant programme. From compliance and nuclear quality assurance to earned value management and leadership development, this role offers unrivalled learning as you support the journey towards An Electric Britain. Who You Are We're looking for a Senior Project Manager experienced in delivering technically complex projects within highly regulated environments, and who thrives on accountability, leadership, and collaboration. Are you experienced in Delivering multi discipline engineering or EPCM projects within complex, high hazard or regulated industries Managing contractors and large scale construction contracts, including NEC or FIDIC Applying project controls, including cost, schedule, risk, change control, and Earned Value Management Overseeing installation or commissioning activities for turbine systems and related rotating equipment Navigating nuclear quality requirements, CDM regulations, and full project lifecycle delivery What You'll Be Doing Leading the delivery of mechanical and electrical installation activities for Conventional Island contracts Managing Tier 1 and Tier 2 contractors, ensuring safe, high quality, and efficient execution Developing and maintaining aligned project schedules (Levels 3-4) and delivery plans Identifying risks, issues, and interface challenges while driving mitigation and resolution Reporting progress, controlling budgets, and ensuring compliance with all project and nuclear safety requirements Pay, Benefits and Culture Alongside a competitive salary, potential for an annual bonus, and a market leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us. Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF! Closing date: Tuesday 31st March. Success is Personal. It's your journey, powered by us. Join us and drive the transitiontowards An ElectricBritain.
Apr 18, 2026
Full time
About the Role Location: Site- based at Hinkley Point C (minimum 3 days per week on site) Ready to lead the delivery of some of the most complex mechanical and electrical installation activities in the UK? Keen to shape the success of major nuclear infrastructure while directing teams working at the forefront of engineering excellence? At EDF, Success is Personal - and in this role, your expertise powers progress that truly matters. The Opportunity As a Senior Project Manager for the Conventional Island at Hinkley Point C, you'll guide the delivery of installation activities for the world's largest steam turbines and supporting electro mechanical infrastructure. Your leadership will play a key role in driving the performance of a major Tier 1 contractor and multiple Tier 2 suppliers - ensuring safe, high quality, on time delivery that supports EDF's broader transition towards An Electric Britain. Alongside a competitive salary and potential for an annual bonus, this role is based on site at HPC, near Bridgwater. You'll work predominantly on site, collaborating closely with construction, engineering, and delivery teams as part of a highly complex mega project environment. Across planning, strategy, stakeholder engagement, and risk management, you'll be empowered to deepen your expertise in large scale project delivery while shaping the direction of a nationally significant programme. From compliance and nuclear quality assurance to earned value management and leadership development, this role offers unrivalled learning as you support the journey towards An Electric Britain. Who You Are We're looking for a Senior Project Manager experienced in delivering technically complex projects within highly regulated environments, and who thrives on accountability, leadership, and collaboration. Are you experienced in Delivering multi discipline engineering or EPCM projects within complex, high hazard or regulated industries Managing contractors and large scale construction contracts, including NEC or FIDIC Applying project controls, including cost, schedule, risk, change control, and Earned Value Management Overseeing installation or commissioning activities for turbine systems and related rotating equipment Navigating nuclear quality requirements, CDM regulations, and full project lifecycle delivery What You'll Be Doing Leading the delivery of mechanical and electrical installation activities for Conventional Island contracts Managing Tier 1 and Tier 2 contractors, ensuring safe, high quality, and efficient execution Developing and maintaining aligned project schedules (Levels 3-4) and delivery plans Identifying risks, issues, and interface challenges while driving mitigation and resolution Reporting progress, controlling budgets, and ensuring compliance with all project and nuclear safety requirements Pay, Benefits and Culture Alongside a competitive salary, potential for an annual bonus, and a market leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us. Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF! Closing date: Tuesday 31st March. Success is Personal. It's your journey, powered by us. Join us and drive the transitiontowards An ElectricBritain.
Contract Civic Recruitment Limited United Kingdom Posted On 19/03/2026 Job Information Work Experience 4-5 years Human Resources City Woolley Province Somerset Postal Code BA1 Job Description 52 weeks contract role with a Local Authority Job Summary: Interim HR Operations Manager for Somerset Council providing senior operational leadership across HR services. Focused on stabilising, developing, and embedding the Pay & Reward function during organisational transition. Responsible for ensuring high-quality HR service delivery, strengthening governance, and leading continuous improvement across HR Operations. Plays a key role in preparing the organisation for the Total Pay & Reward Programme while maintaining strong BAU performance. Key Duties/Accountabilities (Sample): Provide senior operational leadership across HR Operations, ensuring a consistent, customer-focused service. Lead continuous improvement initiatives to streamline HR processes and enhance efficiency. Manage and develop the Pay & Reward team, ensuring high performance and service delivery. Oversee job evaluation processes, ensuring fairness, consistency, and compliance. Lead reward, benefits, and recognition strategies to support attraction and retention. Manage establishment control frameworks, ensuring strong governance, accurate data, and reporting. Support development and implementation of HR policies, particularly within Reward and Operations. Provide expert HR advice to senior stakeholders on complex operational and organisational issues. Build strong relationships with HR Business Partners, senior leaders, Trade Unions, and stakeholders. Support digital transformation and modernisation of HR systems and processes. Ensure compliance with employment legislation, council policies, and best practice. Lead, coach, and develop team members, fostering a culture of accountability and continuous improvement. Skills/Experience: Significant experience in HR Operations leadership, ideally within local government or public sector. Strong expertise in Pay & Reward, Compensation & Benefits, and job evaluation methodologies. Proven experience managing HR teams and developing staff capability. Experience leading HR operational improvement or transformation initiatives. Strong knowledge of HR policies, employment law, and governance frameworks. Ability to influence and advise senior stakeholders, including Directors and Trade Unions. Experience in establishment management, workforce planning, and HR data/reporting. Strong communication and stakeholder engagement skills. Experience implementing quality assurance and performance frameworks. CIPD qualification (or equivalent) and evidence of continuous professional development. Experience within unionised environments and public sector settings (desirable). Additional Information: Location: The Crescent, Taunton (Hybrid - 2-3 days office-based).
Apr 18, 2026
Full time
Contract Civic Recruitment Limited United Kingdom Posted On 19/03/2026 Job Information Work Experience 4-5 years Human Resources City Woolley Province Somerset Postal Code BA1 Job Description 52 weeks contract role with a Local Authority Job Summary: Interim HR Operations Manager for Somerset Council providing senior operational leadership across HR services. Focused on stabilising, developing, and embedding the Pay & Reward function during organisational transition. Responsible for ensuring high-quality HR service delivery, strengthening governance, and leading continuous improvement across HR Operations. Plays a key role in preparing the organisation for the Total Pay & Reward Programme while maintaining strong BAU performance. Key Duties/Accountabilities (Sample): Provide senior operational leadership across HR Operations, ensuring a consistent, customer-focused service. Lead continuous improvement initiatives to streamline HR processes and enhance efficiency. Manage and develop the Pay & Reward team, ensuring high performance and service delivery. Oversee job evaluation processes, ensuring fairness, consistency, and compliance. Lead reward, benefits, and recognition strategies to support attraction and retention. Manage establishment control frameworks, ensuring strong governance, accurate data, and reporting. Support development and implementation of HR policies, particularly within Reward and Operations. Provide expert HR advice to senior stakeholders on complex operational and organisational issues. Build strong relationships with HR Business Partners, senior leaders, Trade Unions, and stakeholders. Support digital transformation and modernisation of HR systems and processes. Ensure compliance with employment legislation, council policies, and best practice. Lead, coach, and develop team members, fostering a culture of accountability and continuous improvement. Skills/Experience: Significant experience in HR Operations leadership, ideally within local government or public sector. Strong expertise in Pay & Reward, Compensation & Benefits, and job evaluation methodologies. Proven experience managing HR teams and developing staff capability. Experience leading HR operational improvement or transformation initiatives. Strong knowledge of HR policies, employment law, and governance frameworks. Ability to influence and advise senior stakeholders, including Directors and Trade Unions. Experience in establishment management, workforce planning, and HR data/reporting. Strong communication and stakeholder engagement skills. Experience implementing quality assurance and performance frameworks. CIPD qualification (or equivalent) and evidence of continuous professional development. Experience within unionised environments and public sector settings (desirable). Additional Information: Location: The Crescent, Taunton (Hybrid - 2-3 days office-based).
Data Scientist page is loaded Data Scientistlocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Scientist Location: Leicester / Bexhill / London - HybridUnfortunately, we are unable to offer sponsorship for this position Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role The Data Scientist will assist in the identification and creation of cutting-edge data assets and predictive models that feed into Hastings' market-leading pricing activities. This role is within a combined team of Actuaries and Data Scientists championing the adoption of the latest machine learning (ML) techniques to leverage powerful insights from vast amounts of customer information. Accountabilities Your remit will include the following: Create and maintain analytical tools to support in the management of our risk portfolio. Develop best in-class models to predict claims outcomes, fraud and other risk KPIs. Engineer powerful new rating factors to be deployed into our rating algorithms. Identify, analyse and monetise new data sources. Skills, Knowledge & Experience Essential Experience building predictive models in a commercial environment. Keen interest in emerging ML techniques and their commercial value. Proficiency in Python / SQL Ability to work cross-functionally with Data Engineers, Data Scientists, Actuaries and Pricing Analysts. Desirable Experience using cloud-based ML technologies. Proficiency in R. GitHub as a code collaboration tool. Personal Attributes Natural problem solver who loves building quality solutions to complex real-world challenges. Ability to work independently to deliver solutions to a well-defined set of requirements. Dynamic, flexible and delivery-focused work ethic required to adapt to a fast-paced environment The interview process: Our interview process involves the below: Recruiter screening call Intro with Hiring manager Interview with hiring team - Case studyAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our career's website Benefits: In addition to a competitive salary, you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.If you are interested in any other positions at Hasting Direct - you can view our live vacancy list via our carers page. Link below:Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Apr 18, 2026
Full time
Data Scientist page is loaded Data Scientistlocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Scientist Location: Leicester / Bexhill / London - HybridUnfortunately, we are unable to offer sponsorship for this position Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role The Data Scientist will assist in the identification and creation of cutting-edge data assets and predictive models that feed into Hastings' market-leading pricing activities. This role is within a combined team of Actuaries and Data Scientists championing the adoption of the latest machine learning (ML) techniques to leverage powerful insights from vast amounts of customer information. Accountabilities Your remit will include the following: Create and maintain analytical tools to support in the management of our risk portfolio. Develop best in-class models to predict claims outcomes, fraud and other risk KPIs. Engineer powerful new rating factors to be deployed into our rating algorithms. Identify, analyse and monetise new data sources. Skills, Knowledge & Experience Essential Experience building predictive models in a commercial environment. Keen interest in emerging ML techniques and their commercial value. Proficiency in Python / SQL Ability to work cross-functionally with Data Engineers, Data Scientists, Actuaries and Pricing Analysts. Desirable Experience using cloud-based ML technologies. Proficiency in R. GitHub as a code collaboration tool. Personal Attributes Natural problem solver who loves building quality solutions to complex real-world challenges. Ability to work independently to deliver solutions to a well-defined set of requirements. Dynamic, flexible and delivery-focused work ethic required to adapt to a fast-paced environment The interview process: Our interview process involves the below: Recruiter screening call Intro with Hiring manager Interview with hiring team - Case studyAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our career's website Benefits: In addition to a competitive salary, you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.If you are interested in any other positions at Hasting Direct - you can view our live vacancy list via our carers page. Link below:Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Primary Location :BIGGLESWADE, United KingdomAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, we make food matter for people and the planet . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !We are looking for an experienced Group Supplier Quality Assurance Manager to define and lead our vendor quality and food safety strategy across Europe and North America .In this pivotal role, you will shape how we work with suppliers at Group level, ensuring robust quality, food safety, regulatory compliance, and responsible sourcing , while actively supporting major procurement and digital transformation initiatives . You will play a key role in enabling supplier consolidation, complexity reduction, supply continuity, and long term resilience.As a member of the Group Quality Leadership Team and reporting to the Group Quality Director , you will act as a senior partner to Procurement, Sustainability, Operations, R&D, Regulatory Affairs, and external vendors. You will lead the evolution towards a risk based, value driven supplier governance model , supporting business growth, M&A integration, and increasing regulatory and customer expectations. Your responsibilities will include: Defining and deploying the Group Supplier Quality Assurance strategy aligned with our overaal Quality, Food Safety, Procurement, and ESG ambitions Establishing clear Group policies, standards, and governance frameworks for vendor approval, monitoring, escalation, and performance Acting as Quality & Food Safety lead for procurement transformation programs, ensuring supplier changes are robustly assessed Leading vendor risk management , crisis preparedness, and incident response related to supplier quality, food safety, or supply continuity Driving continuous improvement and performance management with strategic and preferred suppliers Building and leading the Group Supplier Quality community , strengthening capabilities across regionsThis is a highly visible role combining strategy, execution, leadership, and influence in a complex, international environment. Candidate's profile We are looking for a senior quality leader with strong credibility in multinational, matrix organisations. Master's degree in Food Science, Quality, or a related field 15+ years of experience in Quality roles within food, ingredients, or FMCG Proven experience at senior management in an international organisation Strong background in supplier audits, risk management, and food safety standards (BRCGS, IFS, FSSC 22000) Solid understanding of regulatory requirements and emerging EU regulations , as well as sustainability frameworks Demonstrated experience with vendor consolidation, harmonisation, dual sourcing, and change programmes Experience working across Europe and North America is a strong asset Strategic mindset combined with strong execution capability Excellent influencing skills, particularly in procurement driven environments, collaborative, pragmatic, and partnership oriented mindset Ability to balance standardization with pragmatic regional adaptation Strong leadership presence and credibility with senior stakeholder, proven crisis leadership and change management skills Location The preferred location is one of the following Solina sites: Biggleswade (UK), Bolingbrook (USA), Malmö (Sweden), or Eastvale (USA). The role involves frequent travel within Europe and North America. We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Apr 18, 2026
Full time
Primary Location :BIGGLESWADE, United KingdomAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, we make food matter for people and the planet . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !We are looking for an experienced Group Supplier Quality Assurance Manager to define and lead our vendor quality and food safety strategy across Europe and North America .In this pivotal role, you will shape how we work with suppliers at Group level, ensuring robust quality, food safety, regulatory compliance, and responsible sourcing , while actively supporting major procurement and digital transformation initiatives . You will play a key role in enabling supplier consolidation, complexity reduction, supply continuity, and long term resilience.As a member of the Group Quality Leadership Team and reporting to the Group Quality Director , you will act as a senior partner to Procurement, Sustainability, Operations, R&D, Regulatory Affairs, and external vendors. You will lead the evolution towards a risk based, value driven supplier governance model , supporting business growth, M&A integration, and increasing regulatory and customer expectations. Your responsibilities will include: Defining and deploying the Group Supplier Quality Assurance strategy aligned with our overaal Quality, Food Safety, Procurement, and ESG ambitions Establishing clear Group policies, standards, and governance frameworks for vendor approval, monitoring, escalation, and performance Acting as Quality & Food Safety lead for procurement transformation programs, ensuring supplier changes are robustly assessed Leading vendor risk management , crisis preparedness, and incident response related to supplier quality, food safety, or supply continuity Driving continuous improvement and performance management with strategic and preferred suppliers Building and leading the Group Supplier Quality community , strengthening capabilities across regionsThis is a highly visible role combining strategy, execution, leadership, and influence in a complex, international environment. Candidate's profile We are looking for a senior quality leader with strong credibility in multinational, matrix organisations. Master's degree in Food Science, Quality, or a related field 15+ years of experience in Quality roles within food, ingredients, or FMCG Proven experience at senior management in an international organisation Strong background in supplier audits, risk management, and food safety standards (BRCGS, IFS, FSSC 22000) Solid understanding of regulatory requirements and emerging EU regulations , as well as sustainability frameworks Demonstrated experience with vendor consolidation, harmonisation, dual sourcing, and change programmes Experience working across Europe and North America is a strong asset Strategic mindset combined with strong execution capability Excellent influencing skills, particularly in procurement driven environments, collaborative, pragmatic, and partnership oriented mindset Ability to balance standardization with pragmatic regional adaptation Strong leadership presence and credibility with senior stakeholder, proven crisis leadership and change management skills Location The preferred location is one of the following Solina sites: Biggleswade (UK), Bolingbrook (USA), Malmö (Sweden), or Eastvale (USA). The role involves frequent travel within Europe and North America. We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Advisory Services Manager Job in UK 2026 Visa Sponsorship Advisory Services Manager Job in UK 2026 Visa Sponsorship The UK continues to offer strong opportunities for experienced HR professionals, especially in leadership roles focused on employee relations and organizational development. Universities and large institutions are increasingly prioritizing proactive conflict resolution and people-centered HR strategies. A compelling opportunity is now open for an Advisory Services Manager in Bristol, United Kingdom, with potential sponsorship under the Skilled Worker Visa route. About the Employer This role is offered by the University of the West of England (UWE Bristol), one of the largest higher education providers in South West England. With over 38,000 students and 4,000 staff from across the globe, the university is known for its inclusive culture, commitment to innovation, and strong investment in staff development. About the Role The Advisory Services Manager will play a key leadership role within the HR function, with a focus on Employee Relations (ER) and conflict resolution. You will lead a team of HR professionals, oversee complex casework, and help shape the university's approach to resolving workplace issues through early intervention and constructive engagement. This is a hybrid role based primarily at the modern Frenchay Campus, with a mix of on-site and remote working. Key Responsibilities Lead, mentor, and develop a team of People Partners and HR Advisors Oversee complex and sensitive employee relations casework Ensure fair, timely outcomes aligned with ACAS guidelines and university policy Drive the implementation of the university's Resolution Framework Promote early intervention and alternative dispute resolution strategies Strengthen governance, consistency, and quality assurance in HR processes Act as a key liaison with trade unions Provide senior HR advice on restructures and organizational change Champion inclusive and person-centered HR practices Requirements Significant experience managing complex employee relations issues Background working in large, unionised organizations Proven leadership experience managing HR teams Strong expertise in conflict resolution and dispute management Ability to provide strategic HR guidance to senior leadership Commitment to inclusive and people-focused workplace practices For experienced HR professionals seeking international opportunities, this role in Bristol offers a strong combination of leadership responsibility, career growth, and potential visa sponsorship. If you are passionate about employee relations, conflict resolution, and building inclusive workplaces, this opportunity could be the next big step in your career.
Apr 18, 2026
Full time
Advisory Services Manager Job in UK 2026 Visa Sponsorship Advisory Services Manager Job in UK 2026 Visa Sponsorship The UK continues to offer strong opportunities for experienced HR professionals, especially in leadership roles focused on employee relations and organizational development. Universities and large institutions are increasingly prioritizing proactive conflict resolution and people-centered HR strategies. A compelling opportunity is now open for an Advisory Services Manager in Bristol, United Kingdom, with potential sponsorship under the Skilled Worker Visa route. About the Employer This role is offered by the University of the West of England (UWE Bristol), one of the largest higher education providers in South West England. With over 38,000 students and 4,000 staff from across the globe, the university is known for its inclusive culture, commitment to innovation, and strong investment in staff development. About the Role The Advisory Services Manager will play a key leadership role within the HR function, with a focus on Employee Relations (ER) and conflict resolution. You will lead a team of HR professionals, oversee complex casework, and help shape the university's approach to resolving workplace issues through early intervention and constructive engagement. This is a hybrid role based primarily at the modern Frenchay Campus, with a mix of on-site and remote working. Key Responsibilities Lead, mentor, and develop a team of People Partners and HR Advisors Oversee complex and sensitive employee relations casework Ensure fair, timely outcomes aligned with ACAS guidelines and university policy Drive the implementation of the university's Resolution Framework Promote early intervention and alternative dispute resolution strategies Strengthen governance, consistency, and quality assurance in HR processes Act as a key liaison with trade unions Provide senior HR advice on restructures and organizational change Champion inclusive and person-centered HR practices Requirements Significant experience managing complex employee relations issues Background working in large, unionised organizations Proven leadership experience managing HR teams Strong expertise in conflict resolution and dispute management Ability to provide strategic HR guidance to senior leadership Commitment to inclusive and people-focused workplace practices For experienced HR professionals seeking international opportunities, this role in Bristol offers a strong combination of leadership responsibility, career growth, and potential visa sponsorship. If you are passionate about employee relations, conflict resolution, and building inclusive workplaces, this opportunity could be the next big step in your career.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
MAIN PURPOSE To lead a major programme of work to ensure that the Council has a fit for purpose Performance and Insight Framework that ensures compliance with the new Local Government Outcomes Framework and other statutory reporting requirements as well as supporting effective delivery of the new Council Plan to be developed following the local elections in May 2026. To achieve this by providing cross-organisational leadership, quality assurance and challenge for this major programme of work. To provide high-level and expert support to Cabinet Members, Executive Directors and Directorate Management Teams in relation to managing performance and delivery; and in evidence led decision making. To work with Digital Colleagues and Subject Matter Experts across the organisation to develop effective and efficient digital solutions for reporting performance and using data and insights to drive effective decision making and delivery. MAIN DUTIES AND RESPONSIBILITIES Leadership and facilitation of the major Performance and Insight programme across the organisation. This includes setting up and leading cross-organisational project teams which will include senior officers up to Director level. Providing matrix management to a range of staff from across the organisation as required. Ownership and management of significant programme budgets, both capital and revenue (revenue budgets in excess of £100k per annum). Ownership and strategic analysis of Performance and Insight documentation and control mechanisms, to provide assurance to corporate and departmental management teams that these are being produced and undertaken to required standards and that there are adequate mechanisms in place to support development and delivery of the Performance and Insight Framework. Lead the design and delivery of a communication strategy that provides our workforce; elected members; and other internal and external stakeholders with a good understanding of the aims and operation of the Performance and Insights Framework. Identify risks and issues associated with the development of the Performance and Insights framework, and options for resolution and mitigation, to avoid delays in delivery of work programmes. Management of Performance and Insight Framework contracts as required. This may include manging procurement processes prior to contracts being awarded. Work under own initiative and autonomously to undertake critical path analysis, identification of critical milestones and interdependencies across framework development projects, and ensure these activities are communicated and planned at the appropriate level in order to manage them effectively. Provide ad hoc targeted programme support (for example drafting of Business Cases or PIDs, engagement programmes and similar) to major Directorate programmes and projects where required. Lead on the organisation of all relevant Performance and Insight Framework development boards and working groups ensuring that these are well facilitated, managed and documented and all necessary follow-up actions are delivered.Deputise for the Assistant Director: Policy and Strategy as required, attending Committees and other meetings, outside normal office hours if required Ability to work to the highest standards, demonstrating resilience to pressure, changing and competing demands and tight deadlines; maintaining professionalism at all times. Highly developed analytical and evaluation skills, with the ability to absorb complex information, define the key issues and develop and lead the implementation of innovative and effective solutions and/or responses. Excellent interpersonal skills to build strong working relationships with internal and external stakeholders. Strong leadership skills, acting as a role model for good practice with the ability to persuade and influence the work of peers and senior officers to the benefit of the Council. Ability to challenge and influence stakeholders across the organisation to gain buy in and support.Excellent stakeholder management and communications skills, both written and verbal, with the ability to interact professionally with a diverse range of individuals internally and externally including Elected Members and senior officers (up to an including CEO level). Knowledge and skills Deep knowledge of current issues and approaches relating to performance management and the use of data and insights in complex organisations. Detailed and up to date knowledge and understanding of relevant central and local government policy and processes. Extensive knowledge of IT packages including Office365 and related applications. Knowledge of and commitment to the Council s Equal Opportunities policy and an ability to implement this across the organisation and to ensure that it is reflected in the delivery of services Experience/Training Relevant qualification, or equivalent experience, in a performance management or a related field. Significant experience of working autonomously in a complex organisational environment. Experience of leading and delivering projects and programmes of work, specifically high profile and cross-cutting initiatives in large organisations (preferably Public Sector) successfully to time, budget and quality expectations in a complex environment, involving multiple stakeholders Demonstrated ability to lead, plan and manage a portfolio of performance and insight projects and activities in parallel, establishing clear targets, defining plans and coordinating resources to ensure all are delivered on time and to quality expectations. Experience of influencing senior officers, teams and individuals outside of direct span of control to deliver successful outcomes, and using well developed persuasion and negotiation skills to achieve tangible outcomes Experience of writing policy and similar documents to a high quality with minimal supervision. Experience in designing and delivering workshops and facilitating group sessions Special Requirements Occasional requirement to attend meetings, engagement events and similar outside of normal office hours. To undertake other work commensurate with the grade of the role as directed by the Assistant Director for Policy and Strategy.
Apr 18, 2026
Contractor
MAIN PURPOSE To lead a major programme of work to ensure that the Council has a fit for purpose Performance and Insight Framework that ensures compliance with the new Local Government Outcomes Framework and other statutory reporting requirements as well as supporting effective delivery of the new Council Plan to be developed following the local elections in May 2026. To achieve this by providing cross-organisational leadership, quality assurance and challenge for this major programme of work. To provide high-level and expert support to Cabinet Members, Executive Directors and Directorate Management Teams in relation to managing performance and delivery; and in evidence led decision making. To work with Digital Colleagues and Subject Matter Experts across the organisation to develop effective and efficient digital solutions for reporting performance and using data and insights to drive effective decision making and delivery. MAIN DUTIES AND RESPONSIBILITIES Leadership and facilitation of the major Performance and Insight programme across the organisation. This includes setting up and leading cross-organisational project teams which will include senior officers up to Director level. Providing matrix management to a range of staff from across the organisation as required. Ownership and management of significant programme budgets, both capital and revenue (revenue budgets in excess of £100k per annum). Ownership and strategic analysis of Performance and Insight documentation and control mechanisms, to provide assurance to corporate and departmental management teams that these are being produced and undertaken to required standards and that there are adequate mechanisms in place to support development and delivery of the Performance and Insight Framework. Lead the design and delivery of a communication strategy that provides our workforce; elected members; and other internal and external stakeholders with a good understanding of the aims and operation of the Performance and Insights Framework. Identify risks and issues associated with the development of the Performance and Insights framework, and options for resolution and mitigation, to avoid delays in delivery of work programmes. Management of Performance and Insight Framework contracts as required. This may include manging procurement processes prior to contracts being awarded. Work under own initiative and autonomously to undertake critical path analysis, identification of critical milestones and interdependencies across framework development projects, and ensure these activities are communicated and planned at the appropriate level in order to manage them effectively. Provide ad hoc targeted programme support (for example drafting of Business Cases or PIDs, engagement programmes and similar) to major Directorate programmes and projects where required. Lead on the organisation of all relevant Performance and Insight Framework development boards and working groups ensuring that these are well facilitated, managed and documented and all necessary follow-up actions are delivered.Deputise for the Assistant Director: Policy and Strategy as required, attending Committees and other meetings, outside normal office hours if required Ability to work to the highest standards, demonstrating resilience to pressure, changing and competing demands and tight deadlines; maintaining professionalism at all times. Highly developed analytical and evaluation skills, with the ability to absorb complex information, define the key issues and develop and lead the implementation of innovative and effective solutions and/or responses. Excellent interpersonal skills to build strong working relationships with internal and external stakeholders. Strong leadership skills, acting as a role model for good practice with the ability to persuade and influence the work of peers and senior officers to the benefit of the Council. Ability to challenge and influence stakeholders across the organisation to gain buy in and support.Excellent stakeholder management and communications skills, both written and verbal, with the ability to interact professionally with a diverse range of individuals internally and externally including Elected Members and senior officers (up to an including CEO level). Knowledge and skills Deep knowledge of current issues and approaches relating to performance management and the use of data and insights in complex organisations. Detailed and up to date knowledge and understanding of relevant central and local government policy and processes. Extensive knowledge of IT packages including Office365 and related applications. Knowledge of and commitment to the Council s Equal Opportunities policy and an ability to implement this across the organisation and to ensure that it is reflected in the delivery of services Experience/Training Relevant qualification, or equivalent experience, in a performance management or a related field. Significant experience of working autonomously in a complex organisational environment. Experience of leading and delivering projects and programmes of work, specifically high profile and cross-cutting initiatives in large organisations (preferably Public Sector) successfully to time, budget and quality expectations in a complex environment, involving multiple stakeholders Demonstrated ability to lead, plan and manage a portfolio of performance and insight projects and activities in parallel, establishing clear targets, defining plans and coordinating resources to ensure all are delivered on time and to quality expectations. Experience of influencing senior officers, teams and individuals outside of direct span of control to deliver successful outcomes, and using well developed persuasion and negotiation skills to achieve tangible outcomes Experience of writing policy and similar documents to a high quality with minimal supervision. Experience in designing and delivering workshops and facilitating group sessions Special Requirements Occasional requirement to attend meetings, engagement events and similar outside of normal office hours. To undertake other work commensurate with the grade of the role as directed by the Assistant Director for Policy and Strategy.
Commissioning Officer - Adult Social Care 3 month rolling contract £250-300 per day Inside IR35 (via umbrella) 4 or 5 days per week, flexible Hybrid working - 2 days per week on site South London Step into a role where you will genuinely shape services that matter within a collaborative, relationship focussed team. As a Commissioning Officer within Adult Social Care, you will report into a Senior Commissioning Manager and play a pivotal role in developing and improving specialist services for adults with learning disabilities, mental health needs and substance use support requirements. You will be trusted with key contracts, exposed to high profile transformation activity and given the autonomy to influence how services are designed, commissioned and delivered. Your role as Commissioning Officer - Adult Social Care: Leading on service commissioning and contributing to procurement activity for specialist adult services Using data, insight and Equality Impact Needs Assessments to shape service design and commissioning intentions Driving engagement, consultation and co production with providers, service users and carers Managing and monitoring contracts, quality and performance, working closely with Quality Assurance Supporting transformation projects using clear project management principles Your previous experience as Commissioning Officer - Adult Social Care: Proven experience in adult social care or public health commissioning within a local authority setting Strong understanding of Learning Disabilities, Mental Health or Substance Use services is an advantage Confidence in partnership working across councils, NHS and the voluntary sector Ability to produce clear, high quality reports and presentations for a range of audiences A proactive approach with strong analytical, organisational and IT skills If you're interested in discussing this opportunity in more detail or know someone who this may be of interest to, please contact Melanie on or apply today. Our clients are committed to building a diverse workforce. Recruitment decisions are based on experience and skills, and any reasonable adjustments will be fully supported throughout the application and hiring process.
Apr 18, 2026
Full time
Commissioning Officer - Adult Social Care 3 month rolling contract £250-300 per day Inside IR35 (via umbrella) 4 or 5 days per week, flexible Hybrid working - 2 days per week on site South London Step into a role where you will genuinely shape services that matter within a collaborative, relationship focussed team. As a Commissioning Officer within Adult Social Care, you will report into a Senior Commissioning Manager and play a pivotal role in developing and improving specialist services for adults with learning disabilities, mental health needs and substance use support requirements. You will be trusted with key contracts, exposed to high profile transformation activity and given the autonomy to influence how services are designed, commissioned and delivered. Your role as Commissioning Officer - Adult Social Care: Leading on service commissioning and contributing to procurement activity for specialist adult services Using data, insight and Equality Impact Needs Assessments to shape service design and commissioning intentions Driving engagement, consultation and co production with providers, service users and carers Managing and monitoring contracts, quality and performance, working closely with Quality Assurance Supporting transformation projects using clear project management principles Your previous experience as Commissioning Officer - Adult Social Care: Proven experience in adult social care or public health commissioning within a local authority setting Strong understanding of Learning Disabilities, Mental Health or Substance Use services is an advantage Confidence in partnership working across councils, NHS and the voluntary sector Ability to produce clear, high quality reports and presentations for a range of audiences A proactive approach with strong analytical, organisational and IT skills If you're interested in discussing this opportunity in more detail or know someone who this may be of interest to, please contact Melanie on or apply today. Our clients are committed to building a diverse workforce. Recruitment decisions are based on experience and skills, and any reasonable adjustments will be fully supported throughout the application and hiring process.
Job Title: Authoritative Data Sourcing and Lineage Lead Join Our Dynamic Team! Are you passionate about data governance and eager to drive change in an innovative environment? Our client is seeking an enthusiastic Authoritative Data Sourcing and Lineage Lead to take charge of shaping their approach to trusted data sourcing and end-to-end data traceability. If you're ready to make a significant impact with your expertise, we want to hear from you! Salary: 55,000 - 65,000 Duration: Perm Location: Wokingham (with some travel to Warwick, will be expensed) Working Pattern: Hybrid, 1 day per week (not every week) 37.00 Mon - Fri Start date: ASAP Key Responsibilities: Governance & Operating Model: Lead the development and enforcement of authoritative data sourcing and data lineage governance processes. Champion certified authoritative data sources and promoted adherence to lineage standards to ensure reliable, auditable, and trusted data foundations. Delivery & Execution: Manage the ADS and DL workplan, prioritizing backlogs and delivery milestones with data owners and stakeholders to ensure effective execution. External Data Sourcing & Procurement: Spearhead external data sourcing and procurement processes, collaborating with Procurement, Architecture, Data Owners, and other key stakeholders. Technical Leadership: Oversee ADS and DL initiatives, providing quality assurance to ensure alignment with governance standards and policies. Stakeholder Management: Act as the primary contact for data owners, product owners, and compliance teams. Champion the value of ADS and DL practices, ensuring consistent adoption across the organization. Team Capability Building: Provide training and support to team members and business users on authoritative data sources, guiding teams in understanding lineage processes and quality expectations. Essential Skills & Experience: Proven ability to manage the workplan and roadmap for ADS and DL, aligning initiatives with strategic business objectives. Deep understanding of data governance frameworks and stewardship processes. Experience driving ADS and DL initiatives with cross-functional teams. Demonstrated expertise in data integration, data flows, and architecture design. Excellent communication skills to articulate data decisions to both technical and non-technical audiences. Proficiency with Data Lineage tools and platforms such as Informatica, IBM InfoSphere, or similar technologies. Strong analytical and problem-solving abilities to identify issues and develop effective solutions. Why Join Us? This is a fantastic opportunity to lead critical data initiatives and work with a talented team dedicated to excellence in data governance. You will play a pivotal role in ensuring our client's data is credible, traceable, and in line with regulatory expectations. Ready to Make an Impact? If you're excited about shaping the future of data governance and have the skills to drive authoritative data sourcing and lineage, we want to hear from you! Apply today to embark on this rewarding journey with us! Hiring Manager: Gaihua Fu, Data Provenance Manager Join us in transforming the world of data! Your expertise could be the key to our success. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Apr 18, 2026
Full time
Job Title: Authoritative Data Sourcing and Lineage Lead Join Our Dynamic Team! Are you passionate about data governance and eager to drive change in an innovative environment? Our client is seeking an enthusiastic Authoritative Data Sourcing and Lineage Lead to take charge of shaping their approach to trusted data sourcing and end-to-end data traceability. If you're ready to make a significant impact with your expertise, we want to hear from you! Salary: 55,000 - 65,000 Duration: Perm Location: Wokingham (with some travel to Warwick, will be expensed) Working Pattern: Hybrid, 1 day per week (not every week) 37.00 Mon - Fri Start date: ASAP Key Responsibilities: Governance & Operating Model: Lead the development and enforcement of authoritative data sourcing and data lineage governance processes. Champion certified authoritative data sources and promoted adherence to lineage standards to ensure reliable, auditable, and trusted data foundations. Delivery & Execution: Manage the ADS and DL workplan, prioritizing backlogs and delivery milestones with data owners and stakeholders to ensure effective execution. External Data Sourcing & Procurement: Spearhead external data sourcing and procurement processes, collaborating with Procurement, Architecture, Data Owners, and other key stakeholders. Technical Leadership: Oversee ADS and DL initiatives, providing quality assurance to ensure alignment with governance standards and policies. Stakeholder Management: Act as the primary contact for data owners, product owners, and compliance teams. Champion the value of ADS and DL practices, ensuring consistent adoption across the organization. Team Capability Building: Provide training and support to team members and business users on authoritative data sources, guiding teams in understanding lineage processes and quality expectations. Essential Skills & Experience: Proven ability to manage the workplan and roadmap for ADS and DL, aligning initiatives with strategic business objectives. Deep understanding of data governance frameworks and stewardship processes. Experience driving ADS and DL initiatives with cross-functional teams. Demonstrated expertise in data integration, data flows, and architecture design. Excellent communication skills to articulate data decisions to both technical and non-technical audiences. Proficiency with Data Lineage tools and platforms such as Informatica, IBM InfoSphere, or similar technologies. Strong analytical and problem-solving abilities to identify issues and develop effective solutions. Why Join Us? This is a fantastic opportunity to lead critical data initiatives and work with a talented team dedicated to excellence in data governance. You will play a pivotal role in ensuring our client's data is credible, traceable, and in line with regulatory expectations. Ready to Make an Impact? If you're excited about shaping the future of data governance and have the skills to drive authoritative data sourcing and lineage, we want to hear from you! Apply today to embark on this rewarding journey with us! Hiring Manager: Gaihua Fu, Data Provenance Manager Join us in transforming the world of data! Your expertise could be the key to our success. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Data Operations Manager Grade A - £55,172 (National) or £61,028 (London - for London office based or homebased workers within the boundary of the M25) - There is also an additional homeworking allowance of £600 per annum for those working from home. For exceptional candidates, a higher salary may be available. Contracted Hours: Full-time, 37 hours per week Contract Type: Fixed Term or Secondment Opportunity until 30 April 2027 (to deliver a project funded for this period only) Location: Homebased Closing Date: Tuesday 28 April 2026 at 11.59pm Picture this Imagine leading the operational backbone of CQC's Enterprise Data Platform (EDP), ensuring that data services are reliable, well-managed, and consistently deliver value to the organisation. CQC's cloud-based Enterprise Data Platform is built on Microsoft Azure to deliver governed data and analytics, integration and archiving capabilities. As Data Operations Manager, you will play a key role in ensuring that demand is effectively managed, services are stable and high-quality, and that the organisation can confidently rely on the platform to support its insight and regulatory requirements. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead the operational management of the Enterprise Data Platform, ensuring services are reliable, controlled and meet organisational needs. - Manage demand, incidents, changes and releases, ensuring work is prioritised and delivered effectively. - Provide operational oversight and reporting, giving clear insight into performance, demand and value delivered. - Oversee data quality monitoring and assurance, ensuring issues are identified and resolved. - Work closely with the Data Platform Lead and Principal Data Engineer to ensure that platform capabilities and engineering standards are delivered effectively in practice What you'll do - Manage demand, incidents, changes, releases and CAB. - Provide operational reporting on performance, volumes and trends. - Oversee data quality monitoring and issue resolution. - Manage data engineering teams. - Ensure operational readiness and CI/CD. Show us We will be looking for: - Experience managing data or technical operations. - Knowledge of incident, change and release processes. - The ability to provide clear operational reporting. - Experience working with data engineering teams. - Strong prioritisation and stakeholder skills. Join us and help CQC run a reliable, high-performing data platform that delivers real value to the organisation. Compliance Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role . Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous . Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. If you'd like an informal chat about the role, contact Taryn Coop, Deputy Director of Enterprise Data & Reporting. For general enquiries, please contact us. The Benefits We offer a wide range of benefits, including: - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing and more! Please see our benefits page for the full list. Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds ). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process , we'll work with you to remove any barriers . Visit our accessibility page for more on this. If you'd like to chat, please contact us. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Apr 18, 2026
Full time
Data Operations Manager Grade A - £55,172 (National) or £61,028 (London - for London office based or homebased workers within the boundary of the M25) - There is also an additional homeworking allowance of £600 per annum for those working from home. For exceptional candidates, a higher salary may be available. Contracted Hours: Full-time, 37 hours per week Contract Type: Fixed Term or Secondment Opportunity until 30 April 2027 (to deliver a project funded for this period only) Location: Homebased Closing Date: Tuesday 28 April 2026 at 11.59pm Picture this Imagine leading the operational backbone of CQC's Enterprise Data Platform (EDP), ensuring that data services are reliable, well-managed, and consistently deliver value to the organisation. CQC's cloud-based Enterprise Data Platform is built on Microsoft Azure to deliver governed data and analytics, integration and archiving capabilities. As Data Operations Manager, you will play a key role in ensuring that demand is effectively managed, services are stable and high-quality, and that the organisation can confidently rely on the platform to support its insight and regulatory requirements. The role You'll play an important part in delivering our mission. In this role, you'll: - Lead the operational management of the Enterprise Data Platform, ensuring services are reliable, controlled and meet organisational needs. - Manage demand, incidents, changes and releases, ensuring work is prioritised and delivered effectively. - Provide operational oversight and reporting, giving clear insight into performance, demand and value delivered. - Oversee data quality monitoring and assurance, ensuring issues are identified and resolved. - Work closely with the Data Platform Lead and Principal Data Engineer to ensure that platform capabilities and engineering standards are delivered effectively in practice What you'll do - Manage demand, incidents, changes, releases and CAB. - Provide operational reporting on performance, volumes and trends. - Oversee data quality monitoring and issue resolution. - Manage data engineering teams. - Ensure operational readiness and CI/CD. Show us We will be looking for: - Experience managing data or technical operations. - Knowledge of incident, change and release processes. - The ability to provide clear operational reporting. - Experience working with data engineering teams. - Strong prioritisation and stakeholder skills. Join us and help CQC run a reliable, high-performing data platform that delivers real value to the organisation. Compliance Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you'll need to provide evidence of your right to work in the UK. Without a valid right to work, you won't be eligible for the role. We are unable to offer sponsorship for this role . Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous . Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. If you'd like an informal chat about the role, contact Taryn Coop, Deputy Director of Enterprise Data & Reporting. For general enquiries, please contact us. The Benefits We offer a wide range of benefits, including: - Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year). - Training and development opportunities. - Wellbeing initiatives, such as gym discounts and meditation. - NHS pension scheme, with around 14% employer contribution. - Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing and more! Please see our benefits page for the full list. Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds ). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process , we'll work with you to remove any barriers . Visit our accessibility page for more on this. If you'd like to chat, please contact us. Please note, if you have previously informed us of adjustments you need for an interview or within your role, these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any: - Age - Sex - Gender identity or expression - Sexual orientation - Religion or belief - Ethnicity - Disability Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer. A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: - AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience . - Spell-checking and condensing word counts are great ways to use AI effectively. - Do not copy and paste AI generated answers. These will not help you stand out; remember, we want to hear about your skills and experience. - Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
Are you an experienced and passionate Home Manager with a strong background in residential care leadership? We are currently recruiting a Home Manager to lead a brand-new, luxury care home in Fareham, supporting up to 35 residents. This is a rare opportunity to take charge of a beautifully designed service following a £1.5 million investment, opening in July. You will play a key role in building a high-performing team and shaping a premium care environment from the very beginning, backed by supportive and highly regarded owners. About the Home This stunning new luxury care home in Fareham has been carefully developed to provide high-quality residential care within an elegant and comfortable setting, supporting up to 30 residents. With significant investment behind it, the home offers a boutique, homely feel combined with modern facilities, creating an exceptional living environment. The home features: • Beautifully designed, spacious bedrooms with premium finishes • Stylish communal lounges encouraging social interaction • Elegant dining areas delivering a high-quality mealtime experience • Landscaped gardens for relaxation and wellbeing • Modern facilities supporting high standards of residential care • Intimate 35-bed setting, allowing truly personalised care Residents will benefit from a warm, luxurious environment where dignity, independence, and wellbeing are always prioritised. The Ethos This home is committed to delivering exceptional, person-centred care tailored to each individual. With outstanding owners leading the vision, the focus is on creating a positive, respectful, and aspirational culture for both residents and staff. Investment in people, development, and continuous improvement sits at the heart of the service. The Role As Home Manager, you will have full responsibility for the operational leadership of the home, ensuring the highest standards of care and service delivery. Your responsibilities will include: • Leading, motivating, and developing a dedicated care team • Driving a strong, positive culture across the home • Ensuring outstanding, person-centred care is consistently delivered • Maintaining full compliance with CQC regulations • Overseeing care planning, quality assurance, and risk management • Managing recruitment, staffing, and rotas • Building strong relationships with residents, families, and external professionals • Driving occupancy and establishing the home s reputation locally About You • Proven experience as a Home Manager • Strong understanding of CQC standards and regulatory requirements • Experience within residential care settings • Excellent leadership, communication, and organisational skills • Commercial awareness and experience driving occupancy • Passion for delivering high-quality, person-centred care In Return • Competitive salary (negotiable depending on experience) • Opportunity to launch and lead a luxury service • Significant investment and high-quality environment • Supportive, forward-thinking owners • Ongoing training and leadership development • A unique chance to build and shape a service from the ground up If you are an experienced care leader ready to take on an exciting new challenge in Fareham, we would love to hear from you. To Apply: Contact Myles on (phone number removed) Email: (url removed)
Apr 18, 2026
Full time
Are you an experienced and passionate Home Manager with a strong background in residential care leadership? We are currently recruiting a Home Manager to lead a brand-new, luxury care home in Fareham, supporting up to 35 residents. This is a rare opportunity to take charge of a beautifully designed service following a £1.5 million investment, opening in July. You will play a key role in building a high-performing team and shaping a premium care environment from the very beginning, backed by supportive and highly regarded owners. About the Home This stunning new luxury care home in Fareham has been carefully developed to provide high-quality residential care within an elegant and comfortable setting, supporting up to 30 residents. With significant investment behind it, the home offers a boutique, homely feel combined with modern facilities, creating an exceptional living environment. The home features: • Beautifully designed, spacious bedrooms with premium finishes • Stylish communal lounges encouraging social interaction • Elegant dining areas delivering a high-quality mealtime experience • Landscaped gardens for relaxation and wellbeing • Modern facilities supporting high standards of residential care • Intimate 35-bed setting, allowing truly personalised care Residents will benefit from a warm, luxurious environment where dignity, independence, and wellbeing are always prioritised. The Ethos This home is committed to delivering exceptional, person-centred care tailored to each individual. With outstanding owners leading the vision, the focus is on creating a positive, respectful, and aspirational culture for both residents and staff. Investment in people, development, and continuous improvement sits at the heart of the service. The Role As Home Manager, you will have full responsibility for the operational leadership of the home, ensuring the highest standards of care and service delivery. Your responsibilities will include: • Leading, motivating, and developing a dedicated care team • Driving a strong, positive culture across the home • Ensuring outstanding, person-centred care is consistently delivered • Maintaining full compliance with CQC regulations • Overseeing care planning, quality assurance, and risk management • Managing recruitment, staffing, and rotas • Building strong relationships with residents, families, and external professionals • Driving occupancy and establishing the home s reputation locally About You • Proven experience as a Home Manager • Strong understanding of CQC standards and regulatory requirements • Experience within residential care settings • Excellent leadership, communication, and organisational skills • Commercial awareness and experience driving occupancy • Passion for delivering high-quality, person-centred care In Return • Competitive salary (negotiable depending on experience) • Opportunity to launch and lead a luxury service • Significant investment and high-quality environment • Supportive, forward-thinking owners • Ongoing training and leadership development • A unique chance to build and shape a service from the ground up If you are an experienced care leader ready to take on an exciting new challenge in Fareham, we would love to hear from you. To Apply: Contact Myles on (phone number removed) Email: (url removed)
