Recoveries Agent Red Recruitment is looking to recruit experienced Recoveries Agents with knowledge of UK litigation processes to manage delinquent accounts and progress cases through pre-legal and legal recovery stages. The successful candidate will have a strong understanding of civil recovery procedures, County Court processes, and FCA regulatory requirements, ensuring all recovery activity is compliant, professional, and customer-focused. Full training is provided and the salary is 31,500 per annum. Benefits and Package for a Recoveries Agent: Salary: 31,500 Hours: Full-time Contract Type: Permanent Location: Melton Mowbray Generous Holiday Allowance Key Responsibilities of a Recoveries Agent: Manage a portfolio of overdue and defaulted accounts in line with company policies and FCA regulations Conduct outbound and inbound contact with customers to secure payment or agree sustainable repayment arrangements Issue Letters Before Action (LBA) in accordance with the Pre-Action Protocol for Debt Claims Prepare and review documentation for County Court claims (CCJ applications) Liaise with solicitors, legal representatives, and enforcement agents (bailiffs) Progress cases through the County Court Business Centre (CCBC) where applicable Apply for enforcement actions including Attachment of Earnings Orders, Charging Orders, and Warrants of Control Monitor defended claims and support the preparation of witness statements where required Maintain accurate case notes and documentation using internal systems Ensure full compliance with FCA Consumer Credit Sourcebook (CONC), GDPR, and relevant UK legislation Meet individual recovery and performance targets while maintaining Treating Customers Fairly (TCF) principles Third party relationships management and Debt sale preparation. Key Skills and Experience of a Recoveries Agent: Previous experience in debt recovery or collections within the UK Practical experience of County Court litigation processes (CCJs, enforcement actions, defended claims) Understanding of the Pre-Action Protocol for Debt Claims Knowledge of FCA regulations and consumer credit legislation Experience working with solicitors and enforcement agents Strong negotiation and communication skills Ability to handle vulnerable customers appropriately and sensitively Good IT skills, including case management systems and MS Office Experience within financial services, utilities, or retail credit sectors If you are interested in this position as a Recoveries Agent and have the relevant experience required, please apply now! Red Recruitment (Agency)
Apr 29, 2026
Full time
Recoveries Agent Red Recruitment is looking to recruit experienced Recoveries Agents with knowledge of UK litigation processes to manage delinquent accounts and progress cases through pre-legal and legal recovery stages. The successful candidate will have a strong understanding of civil recovery procedures, County Court processes, and FCA regulatory requirements, ensuring all recovery activity is compliant, professional, and customer-focused. Full training is provided and the salary is 31,500 per annum. Benefits and Package for a Recoveries Agent: Salary: 31,500 Hours: Full-time Contract Type: Permanent Location: Melton Mowbray Generous Holiday Allowance Key Responsibilities of a Recoveries Agent: Manage a portfolio of overdue and defaulted accounts in line with company policies and FCA regulations Conduct outbound and inbound contact with customers to secure payment or agree sustainable repayment arrangements Issue Letters Before Action (LBA) in accordance with the Pre-Action Protocol for Debt Claims Prepare and review documentation for County Court claims (CCJ applications) Liaise with solicitors, legal representatives, and enforcement agents (bailiffs) Progress cases through the County Court Business Centre (CCBC) where applicable Apply for enforcement actions including Attachment of Earnings Orders, Charging Orders, and Warrants of Control Monitor defended claims and support the preparation of witness statements where required Maintain accurate case notes and documentation using internal systems Ensure full compliance with FCA Consumer Credit Sourcebook (CONC), GDPR, and relevant UK legislation Meet individual recovery and performance targets while maintaining Treating Customers Fairly (TCF) principles Third party relationships management and Debt sale preparation. Key Skills and Experience of a Recoveries Agent: Previous experience in debt recovery or collections within the UK Practical experience of County Court litigation processes (CCJs, enforcement actions, defended claims) Understanding of the Pre-Action Protocol for Debt Claims Knowledge of FCA regulations and consumer credit legislation Experience working with solicitors and enforcement agents Strong negotiation and communication skills Ability to handle vulnerable customers appropriately and sensitively Good IT skills, including case management systems and MS Office Experience within financial services, utilities, or retail credit sectors If you are interested in this position as a Recoveries Agent and have the relevant experience required, please apply now! Red Recruitment (Agency)
Export Logistics Executive (Freight Forwarding) £30,000 - £35,000 + Bonus + Hybrid (after probation) + Progression Tilbury Do you have logistics experience in air and sea export operations within the freight forwarding industry? Are you looking to join an established freight forwarding business based in Tilbury, working within a busy export operations environment handling international shipments? On offer is the opportunity to work for a long-established company within the freight forwarding and logistics sector, operating from Tilbury at the heart of the UK shipping industry. The business handles all modes of transport including air, sea, road, and rail, with strong expertise in Far East Ocean imports and customs clearance. In this role, you will be working within a busy export operations team managing shipments end-to-end for customers, ensuring all export documentation, customs requirements, and transport arrangements are completed accurately and within strict deadlines. You will liaise daily with customers, carriers, hauliers, warehouses, and overseas agents, ensuring smooth movement of cargo across global supply chains. This role would suit an export logistics professional with a background in air and sea freight forwarding who is confident handling end-to-end shipment operations within a fast-paced environment. The role: Manage end-to-end export operations for air and sea freight shipments, ensuring all deadlines and documentation requirements are met Arrange bookings with carriers and shipping lines, and coordinate collections to meet vessel and flight cut-offs Complete export customs entries and prepare all required documentation, including manifests and certificates of origin where needed Liaise with customers, carriers, warehouses, and overseas agents to ensure smooth shipment movement and accurate finalisation of export files The person: Experience in export operations within air and sea freight forwarding Experience completing export documentation and customs declarations, with knowledge of CNS and Destin8 Commutable to Tilbury Reference: BBBH25025A If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found on our website.
Apr 27, 2026
Full time
Export Logistics Executive (Freight Forwarding) £30,000 - £35,000 + Bonus + Hybrid (after probation) + Progression Tilbury Do you have logistics experience in air and sea export operations within the freight forwarding industry? Are you looking to join an established freight forwarding business based in Tilbury, working within a busy export operations environment handling international shipments? On offer is the opportunity to work for a long-established company within the freight forwarding and logistics sector, operating from Tilbury at the heart of the UK shipping industry. The business handles all modes of transport including air, sea, road, and rail, with strong expertise in Far East Ocean imports and customs clearance. In this role, you will be working within a busy export operations team managing shipments end-to-end for customers, ensuring all export documentation, customs requirements, and transport arrangements are completed accurately and within strict deadlines. You will liaise daily with customers, carriers, hauliers, warehouses, and overseas agents, ensuring smooth movement of cargo across global supply chains. This role would suit an export logistics professional with a background in air and sea freight forwarding who is confident handling end-to-end shipment operations within a fast-paced environment. The role: Manage end-to-end export operations for air and sea freight shipments, ensuring all deadlines and documentation requirements are met Arrange bookings with carriers and shipping lines, and coordinate collections to meet vessel and flight cut-offs Complete export customs entries and prepare all required documentation, including manifests and certificates of origin where needed Liaise with customers, carriers, warehouses, and overseas agents to ensure smooth shipment movement and accurate finalisation of export files The person: Experience in export operations within air and sea freight forwarding Experience completing export documentation and customs declarations, with knowledge of CNS and Destin8 Commutable to Tilbury Reference: BBBH25025A If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found on our website.
Our client, a market leader in their sector are looking for an After Sales Technical Support Executive. Within this role you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution. Who you are: You will have 1-2 years of experience in After Sales Support. Must have experience using SAP You will have excellent interpersonal skills. You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations. You will have a self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written. Competent in Excel, Word, and Outlook. Knowledge of SAP would be advantageous. What you will be doing: Providing professional front line technical support to customers across our brands. Developing and nurturing professional relationships with all warranty service agents, dealers and key stakeholders. Authorising product collections and arranging repairs under warranty. You will manage the customer journey at varying touchpoints whilst installing a level of ownership that provides the best customer experience. Company Benefits: 25 days annual leave plus Bank holidays Private Medical and Dental Insurance Employer pension Life Assurance Gym subsidy
Apr 27, 2026
Full time
Our client, a market leader in their sector are looking for an After Sales Technical Support Executive. Within this role you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution. Who you are: You will have 1-2 years of experience in After Sales Support. Must have experience using SAP You will have excellent interpersonal skills. You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations. You will have a self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written. Competent in Excel, Word, and Outlook. Knowledge of SAP would be advantageous. What you will be doing: Providing professional front line technical support to customers across our brands. Developing and nurturing professional relationships with all warranty service agents, dealers and key stakeholders. Authorising product collections and arranging repairs under warranty. You will manage the customer journey at varying touchpoints whilst installing a level of ownership that provides the best customer experience. Company Benefits: 25 days annual leave plus Bank holidays Private Medical and Dental Insurance Employer pension Life Assurance Gym subsidy
We are recruiting for an EXPERIENCED export clerk to join our client, You'll be working as part of a motivated team liaising with customers and suppliers to ensure that we offer the highest level of service in our wholesale airfreight business. Dealing with inbound call enquiries Making bookings with airlines Imports/Exports Arranging collections/deliveries Liaising with our handling agent and external suppliers Cargo Tracking / Postflights Job Costing Customs entries AWBs What we offer: - Competitive salary - Incredible opportunities for growth - Company Pension Scheme
Apr 27, 2026
Full time
We are recruiting for an EXPERIENCED export clerk to join our client, You'll be working as part of a motivated team liaising with customers and suppliers to ensure that we offer the highest level of service in our wholesale airfreight business. Dealing with inbound call enquiries Making bookings with airlines Imports/Exports Arranging collections/deliveries Liaising with our handling agent and external suppliers Cargo Tracking / Postflights Job Costing Customs entries AWBs What we offer: - Competitive salary - Incredible opportunities for growth - Company Pension Scheme
Right Now Group are representing a well-established international freight forwarder who are currently recruiting for a Road Import Operator to join their team based in the Sunbury area. Our client is seeking a detail-oriented individual to support European Road Freight Import Operations , ensuring all shipments and customs requirements are handled compliantly and efficiently. Position: Road Import Operator Location: Sunbury Hours: Monday - Friday, 09:00 - 17:30 Salary: £30,000 - £36,000 (DOE) + additional benefits Key Responsibilities for a Road Import Operator: Manage European Road Freight Import shipments from start to finish Arrange collections and liaise with hauliers and European partners Prepare and process import documentation Complete and manage customs entries and T1 transit documentation Ensure customs clearances are completed accurately and efficiently Maintain compliance with UK and EU customs and import regulations Provide p roactive shipment updates and customer communication Manage job files and shipment processing via freight management system Liaise with overseas agents and partners to ensure smooth delivery of cargo Key Skills for a Road Import Operator: Proven experience in Road Freight Import operations (start-finish) Strong knowledge of customs procedures and T1 documentation Experience handling road freight movements Strong understanding of European road freight processes Ability to work independently in a fast-paced freight forwarding environment Excellent communication and organisational skills
Apr 27, 2026
Full time
Right Now Group are representing a well-established international freight forwarder who are currently recruiting for a Road Import Operator to join their team based in the Sunbury area. Our client is seeking a detail-oriented individual to support European Road Freight Import Operations , ensuring all shipments and customs requirements are handled compliantly and efficiently. Position: Road Import Operator Location: Sunbury Hours: Monday - Friday, 09:00 - 17:30 Salary: £30,000 - £36,000 (DOE) + additional benefits Key Responsibilities for a Road Import Operator: Manage European Road Freight Import shipments from start to finish Arrange collections and liaise with hauliers and European partners Prepare and process import documentation Complete and manage customs entries and T1 transit documentation Ensure customs clearances are completed accurately and efficiently Maintain compliance with UK and EU customs and import regulations Provide p roactive shipment updates and customer communication Manage job files and shipment processing via freight management system Liaise with overseas agents and partners to ensure smooth delivery of cargo Key Skills for a Road Import Operator: Proven experience in Road Freight Import operations (start-finish) Strong knowledge of customs procedures and T1 documentation Experience handling road freight movements Strong understanding of European road freight processes Ability to work independently in a fast-paced freight forwarding environment Excellent communication and organisational skills
Job Title: Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • Educated to A Level Standard or equivalent • At least 2 years experience within a Collections, customer service role within a call centre environment preferred • Experience in the automotive or consumer finance industry preferred • Excel and Word intermediate level This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week
Apr 27, 2026
Seasonal
Job Title: Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • Educated to A Level Standard or equivalent • At least 2 years experience within a Collections, customer service role within a call centre environment preferred • Experience in the automotive or consumer finance industry preferred • Excel and Word intermediate level This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week
An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and internal stakeholders Take ownership of customer interactions from enquiry through to resolution Authorise product collections and arrange warranty repairs when required Identify opportunities to improve efficiency and contribute to operational excellence Skills & Experience: 1 2 years experience in an after-sales, technical support, or customer support environment Excellent interpersonal and communication skills with the ability to engage at all levels Strong written and verbal communication skills, particularly when handling customer queries or complaints Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations Professional and empathetic approach to problem solving Personal Attributes: Self-motivated, enthusiastic, and customer-focused Highly organised with strong attention to detail Adaptable and able to manage changing priorities Committed to continuous learning and personal development Benefits: 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted products
Apr 26, 2026
Full time
An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. Key Responsibilities: Provide high-quality technical support to customers, aiming for first-time resolution of enquiries Build and maintain strong relationships with service agents, dealers, and internal stakeholders Take ownership of customer interactions from enquiry through to resolution Authorise product collections and arrange warranty repairs when required Identify opportunities to improve efficiency and contribute to operational excellence Skills & Experience: 1 2 years experience in an after-sales, technical support, or customer support environment Excellent interpersonal and communication skills with the ability to engage at all levels Strong written and verbal communication skills, particularly when handling customer queries or complaints Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations Professional and empathetic approach to problem solving Personal Attributes: Self-motivated, enthusiastic, and customer-focused Highly organised with strong attention to detail Adaptable and able to manage changing priorities Committed to continuous learning and personal development Benefits: 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted products
Multi-Modal Export Coordinator Location: Thames Gateway Area Fully office based Our client, a well-established freight forwarding business, is looking to appoint a Multi-Modal Export Coordinator to join their busy team in the Basildon area. This is an excellent opportunity for someone with solid export freight forwarding experience across road, air and ocean, who enjoys working in a fast-paced environment and can manage shipments from booking through to completion. About the Role As a Multi-Modal Export Coordinator, you will be responsible for the day-to-day management of export bookings, ensuring client requirements are met in a timely and cost-effective manner. You will liaise with customers, overseas agents, suppliers, warehouse teams and internal departments to ensure the smooth running of export operations, while maintaining high levels of accuracy and customer service. Main Responsibilities: Managing export bookings across road, air and sea freight Handling export enquiries and customer bookings Preparing and processing export shipping documentation Coordinating collections and overseas deliveries Liaising with overseas agents, carriers, warehouse teams and internal departments Supporting with customs paperwork and export procedures Negotiating rates with suppliers to obtain competitive pricing Ensuring all costs are accurately logged onto jobs Creating and updating shipments within internal systems (e.g. LBase) Invoicing jobs in a timely manner Liaising with accounts regarding sales and cost queries Supporting sales leads and assisting with development of new and existing business Maintaining accurate shipment and documentation records Assisting colleagues during peak periods and covering other areas when required Key Requirements: Proven experience within export freight forwarding is essential Experience in a multi-modal export role, covering road, air and sea freight Strong understanding of export documentation and operational processes Working knowledge of customs procedures is advantageous Experience liaising with overseas agents and third-party providers Strong communication and customer service skills Good negotiation skills and commercial awareness High attention to detail and accuracy Ability to manage multiple tasks and deadlines GCSE Maths and English (Grade 4/5 or above) Previous office-based experience within freight/logistics How to apply: If you have relevant experience, please get in touch today. You can also refer someone suitable. E: T: If you'd like to know more about this opportunity, or you know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme. Red Recruit specialise in Shipping, Freight & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.
Apr 26, 2026
Full time
Multi-Modal Export Coordinator Location: Thames Gateway Area Fully office based Our client, a well-established freight forwarding business, is looking to appoint a Multi-Modal Export Coordinator to join their busy team in the Basildon area. This is an excellent opportunity for someone with solid export freight forwarding experience across road, air and ocean, who enjoys working in a fast-paced environment and can manage shipments from booking through to completion. About the Role As a Multi-Modal Export Coordinator, you will be responsible for the day-to-day management of export bookings, ensuring client requirements are met in a timely and cost-effective manner. You will liaise with customers, overseas agents, suppliers, warehouse teams and internal departments to ensure the smooth running of export operations, while maintaining high levels of accuracy and customer service. Main Responsibilities: Managing export bookings across road, air and sea freight Handling export enquiries and customer bookings Preparing and processing export shipping documentation Coordinating collections and overseas deliveries Liaising with overseas agents, carriers, warehouse teams and internal departments Supporting with customs paperwork and export procedures Negotiating rates with suppliers to obtain competitive pricing Ensuring all costs are accurately logged onto jobs Creating and updating shipments within internal systems (e.g. LBase) Invoicing jobs in a timely manner Liaising with accounts regarding sales and cost queries Supporting sales leads and assisting with development of new and existing business Maintaining accurate shipment and documentation records Assisting colleagues during peak periods and covering other areas when required Key Requirements: Proven experience within export freight forwarding is essential Experience in a multi-modal export role, covering road, air and sea freight Strong understanding of export documentation and operational processes Working knowledge of customs procedures is advantageous Experience liaising with overseas agents and third-party providers Strong communication and customer service skills Good negotiation skills and commercial awareness High attention to detail and accuracy Ability to manage multiple tasks and deadlines GCSE Maths and English (Grade 4/5 or above) Previous office-based experience within freight/logistics How to apply: If you have relevant experience, please get in touch today. You can also refer someone suitable. E: T: If you'd like to know more about this opportunity, or you know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme. Red Recruit specialise in Shipping, Freight & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.
An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 65,000 Per Annum The Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client's service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages. The postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changes Duties: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Develop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance. Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures. Develop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies. Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence. Leadership of the day-to-day operations, role modelling a culture of learning, ownership, and trust Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Support the organisation to improve organisation knowledge regarding service charges, rent & income collection. Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with all team members. Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy. Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working. Deputise for the Director of Tenant Services as require Experience Required: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders
Apr 25, 2026
Full time
An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 65,000 Per Annum The Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client's service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages. The postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changes Duties: Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes. Develop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance. Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures. Develop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies. Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence. Leadership of the day-to-day operations, role modelling a culture of learning, ownership, and trust Provide visible, values-based leadership contributing to cross departmental collaboration. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders. Support the organisation to improve organisation knowledge regarding service charges, rent & income collection. Coach and mentor future leaders, promoting a culture of empowerment and accountability. Create a culture of creativity, innovation and problem solving with all team members. Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to our Inspiring strategy. Act as an ambassador for the client and explore ways in which to represent the work that we do and collaborative working. Deputise for the Director of Tenant Services as require Experience Required: Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Experience of income collection and welfare benefits. Experience in creating and developing policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders
Job Title: Shipping Coordinator Location: Inverurie Rate: 17.44 - 18.97 per hour Job Type: Contract (12 months) Hours: Full-time (Flexible start/finish times, typically office-based) The Opportunity We are currently recruiting for an experienced Shipping Coordinator to join a fast-paced and globally operating engineering business based in Inverurie. This is a key role within the organisation, supporting the safe and efficient movement of goods internationally, ensuring compliance, accuracy, and high levels of customer service at all times. Key Responsibilities Coordinate import and export shipments across air, sea, and road freight Obtain and compare freight quotations from logistics providers Prepare and manage all relevant shipping documentation including commercial invoices, BOL, AWB, CMR and MRN Liaise with customers, freight agents, and internal departments to ensure timely deliveries Ensure compliance with HMRC regulations, Incoterms and international trade requirements Coordinate collections and deliveries in line with FCA Incoterms Maintain accurate shipping registers and documentation records Monitor shipment progress and resolve any delays or issues Support production schedules by ensuring materials and equipment are delivered on time Assist with audits and inspections where required Requirements Proven experience within a shipping, logistics, or import/export coordination role Strong knowledge of customs procedures and international freight operations Familiarity with shipping documentation Understanding of Incoterms Excellent organisational and communication skills Ability to manage multiple priorities in a fast-paced environment Strong IT skills including Microsoft Office (Excel, Word, Outlook) What's on Offer Competitive hourly rate 12-month contract with potential for extension Flexible working hours Opportunity to work within a global engineering environment Supportive and collaborative team If you are an experienced Shipping or Logistics professional looking for your next opportunity, please apply today or contact us for more information. (url removed)
Apr 24, 2026
Contractor
Job Title: Shipping Coordinator Location: Inverurie Rate: 17.44 - 18.97 per hour Job Type: Contract (12 months) Hours: Full-time (Flexible start/finish times, typically office-based) The Opportunity We are currently recruiting for an experienced Shipping Coordinator to join a fast-paced and globally operating engineering business based in Inverurie. This is a key role within the organisation, supporting the safe and efficient movement of goods internationally, ensuring compliance, accuracy, and high levels of customer service at all times. Key Responsibilities Coordinate import and export shipments across air, sea, and road freight Obtain and compare freight quotations from logistics providers Prepare and manage all relevant shipping documentation including commercial invoices, BOL, AWB, CMR and MRN Liaise with customers, freight agents, and internal departments to ensure timely deliveries Ensure compliance with HMRC regulations, Incoterms and international trade requirements Coordinate collections and deliveries in line with FCA Incoterms Maintain accurate shipping registers and documentation records Monitor shipment progress and resolve any delays or issues Support production schedules by ensuring materials and equipment are delivered on time Assist with audits and inspections where required Requirements Proven experience within a shipping, logistics, or import/export coordination role Strong knowledge of customs procedures and international freight operations Familiarity with shipping documentation Understanding of Incoterms Excellent organisational and communication skills Ability to manage multiple priorities in a fast-paced environment Strong IT skills including Microsoft Office (Excel, Word, Outlook) What's on Offer Competitive hourly rate 12-month contract with potential for extension Flexible working hours Opportunity to work within a global engineering environment Supportive and collaborative team If you are an experienced Shipping or Logistics professional looking for your next opportunity, please apply today or contact us for more information. (url removed)
We have an exciting position with a leading Freight Forwarder Key Responsibilities Shipment Coordination Manage full operational control of export shipments from booking through to final departure. Arrange collections, liaise with hauliers, carriers, and warehouse teams. Track and monitor cargo to ensure timely movement and proactively resolve delays. Documentation Prepare and issue all required export documents including: o HAWB / MAWB o Bills of Lading o Commercial invoices & packing lists Ensure all documentation meets customer, carrier, and regulatory requirements. Customs Compliance Complete and submit export declarations (Boxtop & Sequoia preferred but not essential). Ensure full compliance with HMRC regulations, incoterms, and export controls (e.g., embargoes, dual-use goods). Maintain accurate audit trails and job file compliance. Communication & Coordination Act as the primary point of contact for customers, suppliers, and overseas agents. Provide proactive updates on shipment status, delays, and documentation requirements. Build strong working relationships with airlines, shipping lines, and transport partners. Operational & Financial Administration Maintain accurate job costing and ensure profitability of shipments. Check, process, and approve supplier and carrier invoices. Ensure all job files are closed out correctly and timely. Required Skills & Qualifications Experience freight forwarding or export operations (air). Technical Knowledge Working understanding of: o Export procedures o Incoterms o Dangerous goods regulations (IATA/ADR preferred) o Customs processes and declarations Soft Skills Excellent organisational and multitasking abilities. Strong communication and customer-service mindset. Ability to work under pressure in a fast-paced environment with tight deadlines. High attention to detail and accuracy. Security Requirements 5-year checkable history with no gaps for aviation security compliance. Cargo Operative or other air cargo security training (preferred). Benefits 25 days annual leave + bank holidays Pension scheme On-site parking Hours: 09:00AM - 17:30PM If you do not hear back from us, your application has been unsuccessful
Apr 22, 2026
Full time
We have an exciting position with a leading Freight Forwarder Key Responsibilities Shipment Coordination Manage full operational control of export shipments from booking through to final departure. Arrange collections, liaise with hauliers, carriers, and warehouse teams. Track and monitor cargo to ensure timely movement and proactively resolve delays. Documentation Prepare and issue all required export documents including: o HAWB / MAWB o Bills of Lading o Commercial invoices & packing lists Ensure all documentation meets customer, carrier, and regulatory requirements. Customs Compliance Complete and submit export declarations (Boxtop & Sequoia preferred but not essential). Ensure full compliance with HMRC regulations, incoterms, and export controls (e.g., embargoes, dual-use goods). Maintain accurate audit trails and job file compliance. Communication & Coordination Act as the primary point of contact for customers, suppliers, and overseas agents. Provide proactive updates on shipment status, delays, and documentation requirements. Build strong working relationships with airlines, shipping lines, and transport partners. Operational & Financial Administration Maintain accurate job costing and ensure profitability of shipments. Check, process, and approve supplier and carrier invoices. Ensure all job files are closed out correctly and timely. Required Skills & Qualifications Experience freight forwarding or export operations (air). Technical Knowledge Working understanding of: o Export procedures o Incoterms o Dangerous goods regulations (IATA/ADR preferred) o Customs processes and declarations Soft Skills Excellent organisational and multitasking abilities. Strong communication and customer-service mindset. Ability to work under pressure in a fast-paced environment with tight deadlines. High attention to detail and accuracy. Security Requirements 5-year checkable history with no gaps for aviation security compliance. Cargo Operative or other air cargo security training (preferred). Benefits 25 days annual leave + bank holidays Pension scheme On-site parking Hours: 09:00AM - 17:30PM If you do not hear back from us, your application has been unsuccessful
Air Freight Coordinator (Time Critical - Imports & Exports) Right Now Group are currently recruiting for an experienced Air Freight Coordinator to join a busy Time Critical team based in Heathrow. This is a fast-paced Monday to Friday role, working 12:00 - 20:30 , supporting both import and export operations within a specialist logistics environment. As an Air Freight Coordinator , you will play a key role in managing urgent, time-sensitive shipments, ensuring seamless coordination from collection through to final delivery. This position requires a proactive and adaptable individual with experience handling high-priority movements and delivering solutions under pressure. Air Freight Coordinator - Key Responsibilities: Manage and monitor shared email inboxes, ensuring all queries are actioned promptly Coordinate collections and deliveries with suppliers, agents, and transport providers Arrange and oversee both import and export shipments from start to finish Produce and check all relevant air freight documentation, including MAWB's and HAWB's Complete customs entries in line with UK HMRC regulations (imports and exports) Track and monitor live shipments, providing updates and managing time-critical movements Support AOG / time-critical operations, ensuring urgent shipments are prioritised and executed efficiently Identify and implement alternative solutions to meet tight deadlines and customer requirements Maintain strong communication with internal teams, customers, and suppliers Manage job costing, file invoicing, and cost control to ensure profitability Ensure all queries, discrepancies, and complaints are resolved in a timely manner Keep systems updated and ensure all operational tasks are completed accurately and on time Air Freight Coordinator - Candidate Requirements: Proven experience within Air Freight operations (imports and/or exports) Exposure to Time Critical or AOG shipments is highly desirable Strong organisational skills with the ability to prioritise in a fast-paced environment Proactive, solution-focused mindset Excellent communication and IT skills Good understanding of customs procedures and documentation Full 5-year checkable work history (required for referencing and compliance checks) Air Freight Coordinator - Salary & Benefits: Hours: Monday to Friday, 12:00 - 20:30 Location: Heathrow Salary: £35,000 - £42,000 (depending on experience) Performance Bonus Scheme: Following successful completion of probation, all staff are eligible for a quarterly performance bonus linked to company targets. This currently ranges between £1,000 - £2,500 per quarter , offering up to £10,000 additional annual earning potential . Additional Benefits: Pension and medical benefits Employee recognition and rewards programme Employee discounts Bike to Work scheme Employee referral bonuses
Apr 22, 2026
Full time
Air Freight Coordinator (Time Critical - Imports & Exports) Right Now Group are currently recruiting for an experienced Air Freight Coordinator to join a busy Time Critical team based in Heathrow. This is a fast-paced Monday to Friday role, working 12:00 - 20:30 , supporting both import and export operations within a specialist logistics environment. As an Air Freight Coordinator , you will play a key role in managing urgent, time-sensitive shipments, ensuring seamless coordination from collection through to final delivery. This position requires a proactive and adaptable individual with experience handling high-priority movements and delivering solutions under pressure. Air Freight Coordinator - Key Responsibilities: Manage and monitor shared email inboxes, ensuring all queries are actioned promptly Coordinate collections and deliveries with suppliers, agents, and transport providers Arrange and oversee both import and export shipments from start to finish Produce and check all relevant air freight documentation, including MAWB's and HAWB's Complete customs entries in line with UK HMRC regulations (imports and exports) Track and monitor live shipments, providing updates and managing time-critical movements Support AOG / time-critical operations, ensuring urgent shipments are prioritised and executed efficiently Identify and implement alternative solutions to meet tight deadlines and customer requirements Maintain strong communication with internal teams, customers, and suppliers Manage job costing, file invoicing, and cost control to ensure profitability Ensure all queries, discrepancies, and complaints are resolved in a timely manner Keep systems updated and ensure all operational tasks are completed accurately and on time Air Freight Coordinator - Candidate Requirements: Proven experience within Air Freight operations (imports and/or exports) Exposure to Time Critical or AOG shipments is highly desirable Strong organisational skills with the ability to prioritise in a fast-paced environment Proactive, solution-focused mindset Excellent communication and IT skills Good understanding of customs procedures and documentation Full 5-year checkable work history (required for referencing and compliance checks) Air Freight Coordinator - Salary & Benefits: Hours: Monday to Friday, 12:00 - 20:30 Location: Heathrow Salary: £35,000 - £42,000 (depending on experience) Performance Bonus Scheme: Following successful completion of probation, all staff are eligible for a quarterly performance bonus linked to company targets. This currently ranges between £1,000 - £2,500 per quarter , offering up to £10,000 additional annual earning potential . Additional Benefits: Pension and medical benefits Employee recognition and rewards programme Employee discounts Bike to Work scheme Employee referral bonuses
Multimodal Freight & Customs Operator Birmingham (B11) Our client is an independent freight forwarder specialist within road and ocean freight, customs brokerage, and bespoke logistics solutions. Role Overview Focus on control tower coordination of ocean FCL shipments (CZ-US), alongside international freight operations, UK customs clearance, ocean pricing, and wider multi modal support. Key Responsibilities: Primary (CZ-US FCL Project): Manage end-to-end (door-to-door) FCL shipments via overseas agents Arrange vessel bookings and origin collections with Czech partners Review shipping documentation (B/L, invoices, packing lists, clearance docs) Provide shipment tracking, updates, and issue resolution Handle job costing (supplier invoicing, customer billing, incidental costs) Maintain KPI reporting for key accounts Act as central contact between shippers, consignees, agents, and carriers Supporting: Ocean freight pricing and procurement (spot rates) Prepare UK import/export customs declarations (including CFSP / Inward Processing) Ensure customs compliance Produce Chamber of Commerce documents (COO, EUR1) Support multimodal operations as needed Maintain accurate data in TMS (Scope) Candidate Profile Essential: Ocean export freight forwarding experience End-to-end shipment management (A-Z) Customs declaration experience (import/export) Strong organisation, communication, and multitasking skills Ability to work independently in a small team Confident with IT systems Desirable: Cross-trade shipment experience CFSP / Inward Processing knowledge US export experience Systems (advantageous): CNS, Destin8, e-Customs (Descartes) Scope (Riege) Salary & Benefits £30,000 - £35,000 (DOE) 24 days holiday + bank holidays + birthday leave (rising to 31 days with service) Hybrid working (2 days/week from home post-probation - Mon & Wed) Quarterly bonus (performance-based) Training and development opportunities Salary sacrifice car scheme (subject to tenure)
Apr 22, 2026
Full time
Multimodal Freight & Customs Operator Birmingham (B11) Our client is an independent freight forwarder specialist within road and ocean freight, customs brokerage, and bespoke logistics solutions. Role Overview Focus on control tower coordination of ocean FCL shipments (CZ-US), alongside international freight operations, UK customs clearance, ocean pricing, and wider multi modal support. Key Responsibilities: Primary (CZ-US FCL Project): Manage end-to-end (door-to-door) FCL shipments via overseas agents Arrange vessel bookings and origin collections with Czech partners Review shipping documentation (B/L, invoices, packing lists, clearance docs) Provide shipment tracking, updates, and issue resolution Handle job costing (supplier invoicing, customer billing, incidental costs) Maintain KPI reporting for key accounts Act as central contact between shippers, consignees, agents, and carriers Supporting: Ocean freight pricing and procurement (spot rates) Prepare UK import/export customs declarations (including CFSP / Inward Processing) Ensure customs compliance Produce Chamber of Commerce documents (COO, EUR1) Support multimodal operations as needed Maintain accurate data in TMS (Scope) Candidate Profile Essential: Ocean export freight forwarding experience End-to-end shipment management (A-Z) Customs declaration experience (import/export) Strong organisation, communication, and multitasking skills Ability to work independently in a small team Confident with IT systems Desirable: Cross-trade shipment experience CFSP / Inward Processing knowledge US export experience Systems (advantageous): CNS, Destin8, e-Customs (Descartes) Scope (Riege) Salary & Benefits £30,000 - £35,000 (DOE) 24 days holiday + bank holidays + birthday leave (rising to 31 days with service) Hybrid working (2 days/week from home post-probation - Mon & Wed) Quarterly bonus (performance-based) Training and development opportunities Salary sacrifice car scheme (subject to tenure)
Freightserve recruitment are looking for a Freight Operations Co-ordinator for a busy well-established Freight Forwarder based in the Feltham, Middlesex area. Job Role:- The role is extremely varied, and you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging worldwide solutions by the appropriate method to suit the client's requirement i.e. air, road, sea and courier. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and receive their goods safely and on-time. Duties:- Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, transport bookings, liaising with overseas agents/ customers Airline booking and processing relevant import/ export documentation including AWB's, CMR's and BOL's. Submitting Import & Export Customs entries. Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients to always deliver excellent customer service. Quotations, pricing and invoicing clients. Strong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone. Required Experience:- Experience in either imports or exports. Customs entry experience (imports or exports) Customer service - excellent telephone manner and communication skills. Computer literate with Microsoft Word/Excel/ Outlook. Highly organised with a systematic approach and detail orientated customers Working hours are Monday - Friday 9-5.30pm After training will be on call 1 in 6 weekends (paid at an exceptional rate) - Will get the following Monday off. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Apr 17, 2026
Full time
Freightserve recruitment are looking for a Freight Operations Co-ordinator for a busy well-established Freight Forwarder based in the Feltham, Middlesex area. Job Role:- The role is extremely varied, and you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging worldwide solutions by the appropriate method to suit the client's requirement i.e. air, road, sea and courier. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and receive their goods safely and on-time. Duties:- Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, transport bookings, liaising with overseas agents/ customers Airline booking and processing relevant import/ export documentation including AWB's, CMR's and BOL's. Submitting Import & Export Customs entries. Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients to always deliver excellent customer service. Quotations, pricing and invoicing clients. Strong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone. Required Experience:- Experience in either imports or exports. Customs entry experience (imports or exports) Customer service - excellent telephone manner and communication skills. Computer literate with Microsoft Word/Excel/ Outlook. Highly organised with a systematic approach and detail orientated customers Working hours are Monday - Friday 9-5.30pm After training will be on call 1 in 6 weekends (paid at an exceptional rate) - Will get the following Monday off. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Recovery/Credit Controller Team leader Location : Office Based in Lincoln Salary : Competitive Contract Type : Full time permanent We re hiring! Join our team of innovators and game changers Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission .to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one of the leading brands that support the UK s vibrant private rented sector. As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK. As the UK s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents - we've referenced more than a million tenants over the last three years! Why work with us: Competitive salary Up to 30 days holiday allowance with the option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Purpose built, modern office with free parking and on-site subsidised bistro Job referral scheme Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB s carbon footprint. Job Overview: We are looking for a proactive and detail-oriented Recoveries/Credit Control Team Leader to support our recoveries team. This role involves overseeing the debt recovery operation, providing support and guidance to recover any rent guarantee and legal payments made during the life cycle of the previous rent guarantee claim. Key Responsibilities: Proactive workflow management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and feedback, identifying key trends implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact finding, investigation and resolution of customer complaints Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries. Constant review of the recovery process to ensure it adheres to all regulatory requirements adhering to the requirements of the insurer and management Qualifications and Skills: Experience in managing front line employees in a regulated environment Experience of working in a regulated environment and monitoring processes governed by insurer delegated authorities Proven experience in a debt recovery, collections, or a similar role, with at least 2 years in a leadership position Strong communication, negotiation and problem-solving abilities High level of attention to detail and organisational skills Ability to manage multiple claims simultaneously in a fast-paced environment Proficiency in Microsoft Office Suite Join Barbon and play a vital role in helping clients navigate their claims with confidence and care! REF-(Apply online only)
Oct 07, 2025
Full time
Recovery/Credit Controller Team leader Location : Office Based in Lincoln Salary : Competitive Contract Type : Full time permanent We re hiring! Join our team of innovators and game changers Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission .to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one of the leading brands that support the UK s vibrant private rented sector. As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK. As the UK s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents - we've referenced more than a million tenants over the last three years! Why work with us: Competitive salary Up to 30 days holiday allowance with the option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Purpose built, modern office with free parking and on-site subsidised bistro Job referral scheme Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB s carbon footprint. Job Overview: We are looking for a proactive and detail-oriented Recoveries/Credit Control Team Leader to support our recoveries team. This role involves overseeing the debt recovery operation, providing support and guidance to recover any rent guarantee and legal payments made during the life cycle of the previous rent guarantee claim. Key Responsibilities: Proactive workflow management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and feedback, identifying key trends implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact finding, investigation and resolution of customer complaints Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries. Constant review of the recovery process to ensure it adheres to all regulatory requirements adhering to the requirements of the insurer and management Qualifications and Skills: Experience in managing front line employees in a regulated environment Experience of working in a regulated environment and monitoring processes governed by insurer delegated authorities Proven experience in a debt recovery, collections, or a similar role, with at least 2 years in a leadership position Strong communication, negotiation and problem-solving abilities High level of attention to detail and organisational skills Ability to manage multiple claims simultaneously in a fast-paced environment Proficiency in Microsoft Office Suite Join Barbon and play a vital role in helping clients navigate their claims with confidence and care! REF-(Apply online only)
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Oct 07, 2025
Full time
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Job title: Collections and Recovery Agent Location: Coventry OR Slough Duration: Permanent Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identimties, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt collection. Responsibilities: Run Age Debt Report to ensure customer portfolio is being maintained and constantly worked on. Responsible for volume outbound and inbound calls Monitor Collections inbox and work emails in a timely manner. Raising credits and making sure they are worked on continuously to avoid any backlogs. Dealing with customers queries promptly and collaborating with other internal departments to resolve queries raised by customers Maintain accurate and up to date customer details records Collecting payment by phone, email, and letters - keeping records of customer's files. Logging on to bank daily and allocating payments on accounts to ensure the ledgers are accurate. Ensures Collections Team Leader & Head of Credit is aware of potential issues associated with any risky customers Handle sensitive information in a confidential manner. Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position Prepare appropriate documentation to instruct an external agent Prepare bad debt write off file in line with approval matrix and action write offs in MILES system Undertake all collections activities in accordance with the required regulations; Companies Policies and Guidelines laid down by Leasys Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required Adheres to formal Leasys regulatory processes, policies and procedures Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance Requirements: Excellent communication (including written) and negotiation skills when dealing with Customers Ability to listen to customers to obtain clues that lead to additional contact information Excellent negotiation skills and excellent attention to detail and organisational skills Confident in making decisions; takes ownership of individual arrears cases where required Demonstrate prioritisation skills in terms of meeting productivity targets Ability to operate, upon training, contract, collections and workflow management systems Experience as a credit controller Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Oct 07, 2025
Full time
Job title: Collections and Recovery Agent Location: Coventry OR Slough Duration: Permanent Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identimties, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt collection. Responsibilities: Run Age Debt Report to ensure customer portfolio is being maintained and constantly worked on. Responsible for volume outbound and inbound calls Monitor Collections inbox and work emails in a timely manner. Raising credits and making sure they are worked on continuously to avoid any backlogs. Dealing with customers queries promptly and collaborating with other internal departments to resolve queries raised by customers Maintain accurate and up to date customer details records Collecting payment by phone, email, and letters - keeping records of customer's files. Logging on to bank daily and allocating payments on accounts to ensure the ledgers are accurate. Ensures Collections Team Leader & Head of Credit is aware of potential issues associated with any risky customers Handle sensitive information in a confidential manner. Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position Prepare appropriate documentation to instruct an external agent Prepare bad debt write off file in line with approval matrix and action write offs in MILES system Undertake all collections activities in accordance with the required regulations; Companies Policies and Guidelines laid down by Leasys Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required Adheres to formal Leasys regulatory processes, policies and procedures Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance Requirements: Excellent communication (including written) and negotiation skills when dealing with Customers Ability to listen to customers to obtain clues that lead to additional contact information Excellent negotiation skills and excellent attention to detail and organisational skills Confident in making decisions; takes ownership of individual arrears cases where required Demonstrate prioritisation skills in terms of meeting productivity targets Ability to operate, upon training, contract, collections and workflow management systems Experience as a credit controller Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
About the Role We are working with a well-established and fast-paced freight forwarding business that specialises in time-critical shipments. Due to growth, they are now seeking an experienced Import & Export Operations Coordinator to join their dedicated operations team. This is a varied and hands-on role, where you'll be responsible for managing shipments from start to finish across multiple transport modes (air, sea, road and courier). You'll be an integral part of the operations team, ensuring clients receive the highest levels of service, with shipments delivered safely, efficiently, and on time. Key Responsibilities Coordinating worldwide multimodal imports & exports (air, sea, road, courier) end-to-end Managing bookings, collections, transport, and liaising with overseas agents/customers Preparing and processing shipping documentation Submitting import & export customs entries Building strong relationships with customers, suppliers, and partners to deliver excellent service Providing quotations, pricing jobs, and raising invoices accurately Handling multiple shipments simultaneously and communicating effectively at all times Experience & Skills Required Proven experience in imports and/or exports within freight forwarding Customs entry knowledge (import or export) essential Excellent customer service skills with a professional telephone manner Highly organised, detail-oriented, and able to work to strict deadlines Ability to thrive in a fast-paced, time-critical environment What's on Offer Competitive salary package Career progression opportunities within a growing business Exposure to global freight forwarding and time-critical logistics Supportive and dynamic team environment Annual Bonus Working Monday to Friday pm once trained will be on an on call rota 1-6 weekend remotley paid as overtime and also have the Monday off This is an exciting opportunity for an experienced freight forwarding professional to join a business that truly values customer service, precision, and reliability.
Oct 06, 2025
Full time
About the Role We are working with a well-established and fast-paced freight forwarding business that specialises in time-critical shipments. Due to growth, they are now seeking an experienced Import & Export Operations Coordinator to join their dedicated operations team. This is a varied and hands-on role, where you'll be responsible for managing shipments from start to finish across multiple transport modes (air, sea, road and courier). You'll be an integral part of the operations team, ensuring clients receive the highest levels of service, with shipments delivered safely, efficiently, and on time. Key Responsibilities Coordinating worldwide multimodal imports & exports (air, sea, road, courier) end-to-end Managing bookings, collections, transport, and liaising with overseas agents/customers Preparing and processing shipping documentation Submitting import & export customs entries Building strong relationships with customers, suppliers, and partners to deliver excellent service Providing quotations, pricing jobs, and raising invoices accurately Handling multiple shipments simultaneously and communicating effectively at all times Experience & Skills Required Proven experience in imports and/or exports within freight forwarding Customs entry knowledge (import or export) essential Excellent customer service skills with a professional telephone manner Highly organised, detail-oriented, and able to work to strict deadlines Ability to thrive in a fast-paced, time-critical environment What's on Offer Competitive salary package Career progression opportunities within a growing business Exposure to global freight forwarding and time-critical logistics Supportive and dynamic team environment Annual Bonus Working Monday to Friday pm once trained will be on an on call rota 1-6 weekend remotley paid as overtime and also have the Monday off This is an exciting opportunity for an experienced freight forwarding professional to join a business that truly values customer service, precision, and reliability.
Noble Recruiting are currently recruiting a confident Export Operations Executive to join our friendly and proactive Client in Tilbury. This role would suit a second jobber looking to progress within the industry. Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates. Key Benefits on offer: There is a great package which will be detailed at initial interview stage with Noble Recruiting. Permanent, Full-time position Free parking on site Permanent role available at this company as they continue to expand with long term contracts being won. This company is an exceptionally good employer with a reputation as an excellent place to work, they offer stability and all together good management and friendly, personable team! Your responsibilities include: Communicating with customers, hauliers and carriers. Arranging bookings with lines and carriers. Arranging collections making sure to meet vessel/ flight deadlines. Completing customs entries. Raising export documentation and manifests. Checking with warehouses that screening and check weighing have been completed. Finalising all documentation Checking vessels/flights have been met. Invoicing, liaising with and sending pre alerts to overseas agents. Following up after delivery to ensure the customer was happy and find out anything else that we could look after for them. You will need: Some experience in export operations, mainly in sea freight. Experience in booking export consignments would be ideal. Strong attention to detail. Good communication skills and friendly personality. Competent using Microsoft Word, Outlook and Excel. Strong and dynamic team player. Excellent English and Maths skills. Driver with own transport is desirable. UK resident and the right to work in the UK. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.
Oct 06, 2025
Full time
Noble Recruiting are currently recruiting a confident Export Operations Executive to join our friendly and proactive Client in Tilbury. This role would suit a second jobber looking to progress within the industry. Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates. Key Benefits on offer: There is a great package which will be detailed at initial interview stage with Noble Recruiting. Permanent, Full-time position Free parking on site Permanent role available at this company as they continue to expand with long term contracts being won. This company is an exceptionally good employer with a reputation as an excellent place to work, they offer stability and all together good management and friendly, personable team! Your responsibilities include: Communicating with customers, hauliers and carriers. Arranging bookings with lines and carriers. Arranging collections making sure to meet vessel/ flight deadlines. Completing customs entries. Raising export documentation and manifests. Checking with warehouses that screening and check weighing have been completed. Finalising all documentation Checking vessels/flights have been met. Invoicing, liaising with and sending pre alerts to overseas agents. Following up after delivery to ensure the customer was happy and find out anything else that we could look after for them. You will need: Some experience in export operations, mainly in sea freight. Experience in booking export consignments would be ideal. Strong attention to detail. Good communication skills and friendly personality. Competent using Microsoft Word, Outlook and Excel. Strong and dynamic team player. Excellent English and Maths skills. Driver with own transport is desirable. UK resident and the right to work in the UK. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.
Npower Commercial Gas Limited
Solihull, West Midlands
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! Specialist - Data & Metering Services npower Business Solutions (nBS) powered by E.ON is our Industrial and Commercial (I&C) business, and a market leader in the B2B energy retail sector. Currently a £6 billion revenue business serving over 60,000 customers and around 300,000 meter points, we've got a clear ambition to become the number one B2B energy supplier in the UK. We'll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement. To support this growth, we're recruiting for four Specialist roles within our Data & Metering Services team: Data Services Specialist Metering Services Specialist Billing & Collections Specialist Consumption Validation Specialist All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference - whether you thrive on building customer relationships or love diving into data - we have a role that's right for you! All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction). Here's what you'll be doing Depending on your role, your responsibilities may include: Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution. Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement. Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments. Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy. Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance. Delivering training to team members, sharing expertise, and supporting continuous improvement. Here's what you need to have Experience in a customer service environment, with the ability to investigate and resolve complex issues. Strong analytical skills, with the ability to identify root causes and implement effective solutions. Excellent communication and relationship-building skills with internal and external stakeholders. Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment. Attention to detail and a commitment to compliance and accuracy. It would be great if you also had Knowledge of energy industry operations, settlement, or metering processes. A proactive, growth-focused mindset with creative problem-solving ability. Here's what you need to know Assessment days will take place between 20th and 31st October. Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date. Please note we may close the vacancy before the closing date if we receive a high volume of applications so please apply at your earliest convenience. Why work with us? Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds. Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings. Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you. Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture. Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process. Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way. At a glance Reference no.: 240182 Closing date: 12/10/2025 Salary: £29,173 - £37,860 Get in touch For more information about the role please contact Natalie at About us E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions. Connect with us E.ON Life Find out more We Are Flexible Find out more We have market leading benefits Find out more We are Better Together Find out more Inclusion It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available. Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
Oct 06, 2025
Full time
We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! Specialist - Data & Metering Services npower Business Solutions (nBS) powered by E.ON is our Industrial and Commercial (I&C) business, and a market leader in the B2B energy retail sector. Currently a £6 billion revenue business serving over 60,000 customers and around 300,000 meter points, we've got a clear ambition to become the number one B2B energy supplier in the UK. We'll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement. To support this growth, we're recruiting for four Specialist roles within our Data & Metering Services team: Data Services Specialist Metering Services Specialist Billing & Collections Specialist Consumption Validation Specialist All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference - whether you thrive on building customer relationships or love diving into data - we have a role that's right for you! All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction). Here's what you'll be doing Depending on your role, your responsibilities may include: Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution. Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement. Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments. Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy. Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance. Delivering training to team members, sharing expertise, and supporting continuous improvement. Here's what you need to have Experience in a customer service environment, with the ability to investigate and resolve complex issues. Strong analytical skills, with the ability to identify root causes and implement effective solutions. Excellent communication and relationship-building skills with internal and external stakeholders. Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment. Attention to detail and a commitment to compliance and accuracy. It would be great if you also had Knowledge of energy industry operations, settlement, or metering processes. A proactive, growth-focused mindset with creative problem-solving ability. Here's what you need to know Assessment days will take place between 20th and 31st October. Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date. Please note we may close the vacancy before the closing date if we receive a high volume of applications so please apply at your earliest convenience. Why work with us? Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds. Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings. Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you. Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture. Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone. Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process. Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way. At a glance Reference no.: 240182 Closing date: 12/10/2025 Salary: £29,173 - £37,860 Get in touch For more information about the role please contact Natalie at About us E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions. Connect with us E.ON Life Find out more We Are Flexible Find out more We have market leading benefits Find out more We are Better Together Find out more Inclusion It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available. Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.
