Air Freight Coordinator - Time Critical

Right Now Group are currently recruiting for an experienced Air Freight Coordinator to join a busy Time Critical team based in Heathrow. This is a fast-paced Monday to Friday role, working 12:00 - 20:30, supporting both import and export operations within a specialist logistics environment.

As an Air Freight Coordinator, you will play a key role in managing urgent, time-sensitive shipments, ensuring seamless coordination from collection through to final delivery. This position requires a proactive and adaptable individual with experience handling high-priority movements and delivering solutions under pressure.

• Manage and monitor shared email inboxes, ensuring all queries are actioned promptly
• Coordinate collections and deliveries with suppliers, agents, and transport providers
• Arrange and oversee both import and export shipments from start to finish
• Produce and check all relevant air freight documentation, including MAWB's and HAWB's
• Complete customs entries in line with UK HMRC regulations (imports and exports)
• Track and monitor live shipments, providing updates and managing time-critical movements
• Support AOG / time-critical operations, ensuring urgent shipments are prioritised and executed efficiently
• Identify and implement alternative solutions to meet tight deadlines and customer requirements
• Maintain strong communication with internal teams, customers, and suppliers
• Manage job costing, file invoicing, and cost control to ensure profitability
• Ensure all queries, discrepancies, and complaints are resolved in a timely manner
• Keep systems updated and ensure all operational tasks are completed accurately and on time

• Proven experience within Air Freight operations (imports and/or exports)
• Exposure to Time Critical or AOG shipments is highly desirable
• Strong organisational skills with the ability to prioritise in a fast-paced environment
• Proactive, solution-focused mindset
• Excellent communication and IT skills
• Good understanding of customs procedures and documentation
• Full 5-year checkable work history (required for referencing and compliance checks)

• Hours: Monday to Friday, 12:00 - 20:30
• Location: Heathrow
• Salary:£35,000 - £42,000 (depending on experience)

Performance Bonus Scheme:Following successful completion of probation, all staff are eligible for a quarterly performance bonus linked to company targets. This currently ranges between £1,000 - £2,500 per quarter, offering up to £10,000 additional annual earning potential.

Additional Benefits:

• Pension and medical benefits
• Employee recognition and rewards programme
• Employee discounts
• Bike to Work scheme
• Employee referral bonuses