Court of Protection and Inquest Lawyer Closing date: 17 May 2026 We are seeking a full time, permanent Court of Protection and Inquest Lawyer to join our specialist Legal Services team. Reporting to the Associate Director of Legal Services, this high profile, varied role offers significant autonomy within a statutory framework. You will provide expert advice on a complex, sensitive caseload, primarily Court of Protection and Coronial/Inquest matters. The role requires strong analytical skills, sound judgement, and confidence handling contentious, emotive issues. The post holder must be a qualified Solicitor or Chartered Legal Executive (minimum 2 years PQE), with rights of audience in Coronial proceedings and a current practising certificate. Adult Social Care experience is essential; NHS experience is not required. Main duties of the job Develop, plan and implement legal strategies to meet organisational priorities and client needs. Attend MDT meetings and brief the Associate Director of Legal Services for Board and executive reporting. Build and maintain effective relationships with internal and external stakeholders. Supervise and support junior staff, contributing to team development and capability. Draft legal submissions, liaise with Counsel, attend court and undertake advocacy. Provide flexible legal support across the Trust. Deliver clear, pragmatic advice across healthcare and adult social care law. Contribute to training and education on legal, clinical and risk issues. Act as primary contact for Court of Protection matters, providing timely, authoritative advice including workshops and ad hoc sessions. Job responsibilities You will act as a lead legal specialist for the Trust's Court of Protection function, providing expert advice and oversight across a broad and sensitive caseload. Consent and capacity (adults and children). Use of restraint and restrictive practice. Deprivation of Liberty Safeguards (and transition to Liberty Protection Safeguards). Mental Health Act matters. End of life decision making. Inquests involving mental health, mental capacity or deprivation of liberty issues. You will have experience in: Conducting litigation relating to the welfare and property of vulnerable adults, including Court of Protection applications. Providing detailed written and oral advice on the Care Act 2014, Mental Health Act 1983 and Mental Capacity Act 2005. Reviewing and advising on witness statements and evidential material. Preparing Court of Protection applications and participating in Best Interests decision making processes. Managing a complex caseload involving mental health, safeguarding, ordinary residence, deprivation of liberty and related issues. Advising on adult social care law and delivering associated training. Developing policies, procedures and strategic approaches to adult social care legal issues. Supervising colleagues and contributing to team development and capability building. Coroner's inquests You will support the Associate Director of Legal Services in representing the Trust throughout the Coronial process. Act as Trust lead for inquests involving mental health, mental capacity and deprivation of liberty issues. Ensure staff involved in inquest proceedings are appropriately supported and understand the process. Liaise with and brief Counsel and external legal representatives where required. Provide clear guidance to clinical and managerial staff involved in the inquest process. Undertake advocacy at inquest hearings where appropriate. Qualifications Qualified Solicitor or Chartered Legal Executive with minimum 2 years PQE. Admission as Solicitor of the Supreme Court of England and Wales, or equivalent, with minimum 2 years post qualification experience. Adult social care experience. Postgraduate degree in Medical Law or Medical Law and Ethics (desirable). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no previous criminal convictions. Torbay and South Devon NHS Foundation Trust Salary: £66,582 - £77,368 a year, pro rata.
Apr 26, 2026
Full time
Court of Protection and Inquest Lawyer Closing date: 17 May 2026 We are seeking a full time, permanent Court of Protection and Inquest Lawyer to join our specialist Legal Services team. Reporting to the Associate Director of Legal Services, this high profile, varied role offers significant autonomy within a statutory framework. You will provide expert advice on a complex, sensitive caseload, primarily Court of Protection and Coronial/Inquest matters. The role requires strong analytical skills, sound judgement, and confidence handling contentious, emotive issues. The post holder must be a qualified Solicitor or Chartered Legal Executive (minimum 2 years PQE), with rights of audience in Coronial proceedings and a current practising certificate. Adult Social Care experience is essential; NHS experience is not required. Main duties of the job Develop, plan and implement legal strategies to meet organisational priorities and client needs. Attend MDT meetings and brief the Associate Director of Legal Services for Board and executive reporting. Build and maintain effective relationships with internal and external stakeholders. Supervise and support junior staff, contributing to team development and capability. Draft legal submissions, liaise with Counsel, attend court and undertake advocacy. Provide flexible legal support across the Trust. Deliver clear, pragmatic advice across healthcare and adult social care law. Contribute to training and education on legal, clinical and risk issues. Act as primary contact for Court of Protection matters, providing timely, authoritative advice including workshops and ad hoc sessions. Job responsibilities You will act as a lead legal specialist for the Trust's Court of Protection function, providing expert advice and oversight across a broad and sensitive caseload. Consent and capacity (adults and children). Use of restraint and restrictive practice. Deprivation of Liberty Safeguards (and transition to Liberty Protection Safeguards). Mental Health Act matters. End of life decision making. Inquests involving mental health, mental capacity or deprivation of liberty issues. You will have experience in: Conducting litigation relating to the welfare and property of vulnerable adults, including Court of Protection applications. Providing detailed written and oral advice on the Care Act 2014, Mental Health Act 1983 and Mental Capacity Act 2005. Reviewing and advising on witness statements and evidential material. Preparing Court of Protection applications and participating in Best Interests decision making processes. Managing a complex caseload involving mental health, safeguarding, ordinary residence, deprivation of liberty and related issues. Advising on adult social care law and delivering associated training. Developing policies, procedures and strategic approaches to adult social care legal issues. Supervising colleagues and contributing to team development and capability building. Coroner's inquests You will support the Associate Director of Legal Services in representing the Trust throughout the Coronial process. Act as Trust lead for inquests involving mental health, mental capacity and deprivation of liberty issues. Ensure staff involved in inquest proceedings are appropriately supported and understand the process. Liaise with and brief Counsel and external legal representatives where required. Provide clear guidance to clinical and managerial staff involved in the inquest process. Undertake advocacy at inquest hearings where appropriate. Qualifications Qualified Solicitor or Chartered Legal Executive with minimum 2 years PQE. Admission as Solicitor of the Supreme Court of England and Wales, or equivalent, with minimum 2 years post qualification experience. Adult social care experience. Postgraduate degree in Medical Law or Medical Law and Ethics (desirable). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no previous criminal convictions. Torbay and South Devon NHS Foundation Trust Salary: £66,582 - £77,368 a year, pro rata.
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Apr 25, 2026
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Job Title: Deputy Service Manager Location: Derby City (on-site role) Salary: £36,565.90 per annum Contract type: Full Time, Permanent Hours: 37.5 hours per week This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City. This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework. The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 27 April 2026 Interview Date: 7 and 8 May 2026
Apr 25, 2026
Full time
Job Title: Deputy Service Manager Location: Derby City (on-site role) Salary: £36,565.90 per annum Contract type: Full Time, Permanent Hours: 37.5 hours per week This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City. This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework. The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 27 April 2026 Interview Date: 7 and 8 May 2026
Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale. And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction. You'll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships. Key Responsibilities Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact What We're Looking For Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies Strong commercial acumen, with the ability to balance customer advocacy and business outcomes Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred) High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments Resourceful, scrappy, and creative - if a playbook doesn't exist yet, you're excited to help build it Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to , and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!
Apr 25, 2026
Full time
Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale. And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction. You'll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships. Key Responsibilities Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact What We're Looking For Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies Strong commercial acumen, with the ability to balance customer advocacy and business outcomes Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred) High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments Resourceful, scrappy, and creative - if a playbook doesn't exist yet, you're excited to help build it Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to , and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!
Royal College of Pathologists
Tower Hamlets, London
About you An experienced leader with a track record of delivering complex programmes of work, ideally within in a healthcare setting. You excel at driving improvement and managing high-performing teams. You combine a strategic mindset with the ability to translate complex data into the clear insights needed for effective advocacy and decision-making. A natural collaborator, you build influential relationships with senior clinicians, volunteers, and external partners to support meaningful change. If you are ready to turn ambitious plans into action, this is your chance to shape the future of pathology-ensuring the sector has the intelligence and resources it needs to deliver excellent patient care. About the College The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices. The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK. The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology. Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care. The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College. Interviews currently expected to be 27 and 28 May 2026. We reserve the right to close the position early if we receive a large number of suitable applications.
Apr 25, 2026
Full time
About you An experienced leader with a track record of delivering complex programmes of work, ideally within in a healthcare setting. You excel at driving improvement and managing high-performing teams. You combine a strategic mindset with the ability to translate complex data into the clear insights needed for effective advocacy and decision-making. A natural collaborator, you build influential relationships with senior clinicians, volunteers, and external partners to support meaningful change. If you are ready to turn ambitious plans into action, this is your chance to shape the future of pathology-ensuring the sector has the intelligence and resources it needs to deliver excellent patient care. About the College The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices. The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK. The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology. Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care. The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College. Interviews currently expected to be 27 and 28 May 2026. We reserve the right to close the position early if we receive a large number of suitable applications.
Our client is a global organisation working to transform the future of food and farming. They are seeking a Global Communications Manager to lead high impact global media and communications that amplify campaigns and strengthen their international voice. Role Type: Full-time; Permanent Location: Godalming, UK (hybrid working pattern 2 days per week in the office; flexibility considered) Salary: £38,000 £40,000 per annum (depending on skills and experience) About the Role As Global Communications Manager , you will lead the development and delivery of impactful global media and communications that elevate campaigns and strengthen the organisation s international voice. You will play a pivotal role in producing compelling content, securing global media coverage, and supporting colleagues worldwide to deliver clear, impactful communications. As Global Communications Manager , you will be responsible for: Developing and delivering global media strategies that raise the organisation s international profile Identifying, creating and maximising media opportunities across campaigns and policy work Building and maintaining strong relationships with global journalists and media outlets Managing work to develop relationships with international high profile supporters Writing and producing press releases, feature articles, media briefings and web content Building social media presence by developing creative content and contributing to the social media strategy Supporting and advising country office communications teams to ensure aligned international messaging Supervising Global Communications Officers and contributing to planning and out of hours rota duties Monitoring and evaluating global media coverage and managing external media monitoring and licensing partners Managing media assets, including imagery and broadcast materials, to ensure accurate representation Providing media training, guidance and interview preparation for colleagues and spokespeople About You To succeed as Global Communications Manager , you will combine strong editorial judgement with outstanding communication skills and the ability to lead global media activity under pressure. You are strategic, adaptable, and skilled at storytelling, relationship building, and managing multiple projects with ease. You will bring: Experience working in a fast paced press office, newsroom, or similar media environment Proven ability to develop and implement successful media strategies Experience working with international or European media outlets Excellent writing skills with the ability to tailor content for different audiences Strong ability to identify, shape and maximise media opportunities Ability to build and maintain strong media contacts and networks Experience working with high profile supporters or spokespeople Strong project management skills with exceptional attention to detail A collaborative, positive, and adaptable approach to working with global colleagues Commitment to the organisation s mission and values If you don t meet every requirement but believe you could thrive in this role, you are encouraged to apply. Why Join This is a unique opportunity to use your communications expertise to drive global change and give a powerful voice to animals, people, and the planet. The organisation offers a supportive, flexible workplace with a strong focus on wellbeing and development, including: 25 days annual leave plus bank holidays Health Cash Back Plan and 24/7 GP access Employee Assistance Programme and mental health support Premium wellbeing app subscription Defined contribution pension scheme Enhanced discretionary sick pay Hybrid working model (role and location dependent) Free onsite parking and office next to a mainline station Cycle benefit scheme and other savings options Ongoing learning and development opportunities How to Apply & Key Dates Please submit a CV and cover letter outlining how you meet the person specification. To support a fair and unbiased recruitment process, candidates are asked not to include a photo in their CV. Interviews may begin on a rolling basis, so early applications are encouraged. Closing Date: Thursday 14 May 2026 Stage 1 Interviews (online): Tuesday 19 May and Friday 22 May Stage 2 Interviews (face to face at HQ, with presentation task): Thursday 28 May 2026 As part of Stage 1, shortlisted candidates may receive a small set of pre shared, values based interview questions in advance to support a positive candidate experience. If you require any adjustments during the recruitment process, please let the recruitment team know. About the Organisation Our client is a leading global organisation working to end intensive farming practices. With more than 50 years experience, they combine advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and more sustainable food systems. Their vision is a future where animals are treated with compassion and farming supports both people and the planet. All applicants must be able to demonstrate their right to work in the country where the role is based. The organisation is committed to equal opportunities and values diversity and lived experience. Applications are welcomed from underrepresented groups across all backgrounds and identities. REF-
Apr 25, 2026
Full time
Our client is a global organisation working to transform the future of food and farming. They are seeking a Global Communications Manager to lead high impact global media and communications that amplify campaigns and strengthen their international voice. Role Type: Full-time; Permanent Location: Godalming, UK (hybrid working pattern 2 days per week in the office; flexibility considered) Salary: £38,000 £40,000 per annum (depending on skills and experience) About the Role As Global Communications Manager , you will lead the development and delivery of impactful global media and communications that elevate campaigns and strengthen the organisation s international voice. You will play a pivotal role in producing compelling content, securing global media coverage, and supporting colleagues worldwide to deliver clear, impactful communications. As Global Communications Manager , you will be responsible for: Developing and delivering global media strategies that raise the organisation s international profile Identifying, creating and maximising media opportunities across campaigns and policy work Building and maintaining strong relationships with global journalists and media outlets Managing work to develop relationships with international high profile supporters Writing and producing press releases, feature articles, media briefings and web content Building social media presence by developing creative content and contributing to the social media strategy Supporting and advising country office communications teams to ensure aligned international messaging Supervising Global Communications Officers and contributing to planning and out of hours rota duties Monitoring and evaluating global media coverage and managing external media monitoring and licensing partners Managing media assets, including imagery and broadcast materials, to ensure accurate representation Providing media training, guidance and interview preparation for colleagues and spokespeople About You To succeed as Global Communications Manager , you will combine strong editorial judgement with outstanding communication skills and the ability to lead global media activity under pressure. You are strategic, adaptable, and skilled at storytelling, relationship building, and managing multiple projects with ease. You will bring: Experience working in a fast paced press office, newsroom, or similar media environment Proven ability to develop and implement successful media strategies Experience working with international or European media outlets Excellent writing skills with the ability to tailor content for different audiences Strong ability to identify, shape and maximise media opportunities Ability to build and maintain strong media contacts and networks Experience working with high profile supporters or spokespeople Strong project management skills with exceptional attention to detail A collaborative, positive, and adaptable approach to working with global colleagues Commitment to the organisation s mission and values If you don t meet every requirement but believe you could thrive in this role, you are encouraged to apply. Why Join This is a unique opportunity to use your communications expertise to drive global change and give a powerful voice to animals, people, and the planet. The organisation offers a supportive, flexible workplace with a strong focus on wellbeing and development, including: 25 days annual leave plus bank holidays Health Cash Back Plan and 24/7 GP access Employee Assistance Programme and mental health support Premium wellbeing app subscription Defined contribution pension scheme Enhanced discretionary sick pay Hybrid working model (role and location dependent) Free onsite parking and office next to a mainline station Cycle benefit scheme and other savings options Ongoing learning and development opportunities How to Apply & Key Dates Please submit a CV and cover letter outlining how you meet the person specification. To support a fair and unbiased recruitment process, candidates are asked not to include a photo in their CV. Interviews may begin on a rolling basis, so early applications are encouraged. Closing Date: Thursday 14 May 2026 Stage 1 Interviews (online): Tuesday 19 May and Friday 22 May Stage 2 Interviews (face to face at HQ, with presentation task): Thursday 28 May 2026 As part of Stage 1, shortlisted candidates may receive a small set of pre shared, values based interview questions in advance to support a positive candidate experience. If you require any adjustments during the recruitment process, please let the recruitment team know. About the Organisation Our client is a leading global organisation working to end intensive farming practices. With more than 50 years experience, they combine advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and more sustainable food systems. Their vision is a future where animals are treated with compassion and farming supports both people and the planet. All applicants must be able to demonstrate their right to work in the country where the role is based. The organisation is committed to equal opportunities and values diversity and lived experience. Applications are welcomed from underrepresented groups across all backgrounds and identities. REF-
Your new company A public sector shared legal service operating across North West London and the Home Counties is seeking an experienced Employment Lawyer to join a Local Authority on an initial 3-month rolling contract, with an immediate start desired. Your new role You will join a team of specialist lawyers, providing comprehensive employment law advice and support to the council. Working closely with Team Leaders and Service Managers, you will manage a varied and complex caseload while contributing to the ongoing development of the wider legal practice.Your responsibilities will include: Advising and having conduct of employment law matters, including contentious and non-contentious work Providing clear, practical, and politically sensitive advice to officers and elected members, including in formal and public forums Representation at meetings, hearings, and courts as required This is a hands-on role suited to someone comfortable working autonomously while contributing to a collegiate legal team. What you'll need to succeed You will be a qualified solicitor or barrister with substantial experience in employment law and a demonstrable track record of managing complex cases. Experience within a local authority or wider public sector setting is highly desirable.You will also bring: Strong technical expertise in employment law The ability to manage a busy caseload to high professional standards Excellent communication and stakeholder management skills Confidence advising in politically sensitive environments Advocacy experience (desirable but not essential) What you'll get in return Up to £55 per hour (umbrella rate) Hybrid working arrangement based in North West London Exposure to a broad and varied public sector employment caseload What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 25, 2026
Seasonal
Your new company A public sector shared legal service operating across North West London and the Home Counties is seeking an experienced Employment Lawyer to join a Local Authority on an initial 3-month rolling contract, with an immediate start desired. Your new role You will join a team of specialist lawyers, providing comprehensive employment law advice and support to the council. Working closely with Team Leaders and Service Managers, you will manage a varied and complex caseload while contributing to the ongoing development of the wider legal practice.Your responsibilities will include: Advising and having conduct of employment law matters, including contentious and non-contentious work Providing clear, practical, and politically sensitive advice to officers and elected members, including in formal and public forums Representation at meetings, hearings, and courts as required This is a hands-on role suited to someone comfortable working autonomously while contributing to a collegiate legal team. What you'll need to succeed You will be a qualified solicitor or barrister with substantial experience in employment law and a demonstrable track record of managing complex cases. Experience within a local authority or wider public sector setting is highly desirable.You will also bring: Strong technical expertise in employment law The ability to manage a busy caseload to high professional standards Excellent communication and stakeholder management skills Confidence advising in politically sensitive environments Advocacy experience (desirable but not essential) What you'll get in return Up to £55 per hour (umbrella rate) Hybrid working arrangement based in North West London Exposure to a broad and varied public sector employment caseload What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Practitioner Kids is launching an exciting new project in Wakefield called Changing Our Direction . This innovative service will support parents of young people who are exhibiting self-harming behaviour, particularly where this is having an impact on the whole family. This is a great opportunity to work nationally across Kids, liaising with colleagues in all departments while gaining new skills and experience. Senior Practitioner Location: Hybrid - Castleford West Yorkshire Salary: £11,373.33 per annum Hours: 16 hours per week (flexible working can be discussed). Two positions are available. Overall purpose of the role: To deliver evidence-based training through the Families Learning About Self-Harm (FLASH) programme (training will be provided). You will: Establish mechanisms for parents to access peer support. Support parents to better understand self-harm behaviours and build their resilience to help them support their young people. Work in partnership with parents and in collaboration with voluntary and statutory organisations. Work directly with CAMHS regarding referrals into the service and agree next steps for support. Deliver the FLASH training programme to parents. Establish peer support sessions following completion of the FLASH training. Provide telephone support to parents where needed. Maintain accurate records and monthly statistics of contacts and workload. Actively participate in evaluating the service, including report writing and gathering the views of service users and partner agencies. Extend opportunities for parental participation, including marketplace events, an annual parent conference, family events, information days, and training opportunities. Actively promote the service through social media, leaflet drops, mail-outs and the Local Offer. Engage in regular supervision and continuous professional development. Adhere to all Kids policies and procedures, particularly Safeguarding, Health and Safety, confidentiality, and the Employee Handbook. Attend meetings and support similar work within the region. Maintain high professional standards of practice and safeguarding in all work with disabled children, young people and their families. Keep up to date with key Health and Safety policies and good practice, including undertaking risk assessments where required. Person Specification To be successful in this role, you will demonstrate: Experience working with parents and carers of children and young people with SEND. Ability to empower parents and carers to ensure their voices are heard in an appropriate, sensitive and supportive manner. Experience developing collaborative relationships with a range of agencies and stakeholders, building respect, trust and confidence. Experience establishing strong links with internal and external professionals across statutory, private and voluntary organisations. Ability to work independently, creatively and use your own initiative. Knowledge of safeguarding and commitment to promoting the welfare of children and young people. Knowledge of services available locally and nationally to disabled children, young people and their families. Ability to build effective professional relationships with a wide range of professionals, including senior managers and commissioners. Excellent written and verbal communication skills, including confident presentation to varied audiences. Ability to write reports, provide feedback, and produce monitoring and statistical information. Ability to plan, organise and evaluate engagement and participation activities, including events, training and meetings. Strong influencing, advocacy, caring and negotiating skills. Confidence delivering workshops and information sessions. Understanding of, and commitment to, Equal Opportunities. Education & Other Requirements Preferably educated to NVQ Level 3 (or equivalent) in a relevant area. Proficient in ICT including email, Word, Excel, PowerPoint, social media and creating promotional materials (training and induction provided). Car driver with use of own vehicle. Willingness to work occasional evenings (within designated hours). For full details of the role and responsibilities, please see the Job Description attached. Please note: We may close this vacancy early should we receive sufficient applications, so early application is encouraged.
Apr 25, 2026
Full time
Senior Practitioner Kids is launching an exciting new project in Wakefield called Changing Our Direction . This innovative service will support parents of young people who are exhibiting self-harming behaviour, particularly where this is having an impact on the whole family. This is a great opportunity to work nationally across Kids, liaising with colleagues in all departments while gaining new skills and experience. Senior Practitioner Location: Hybrid - Castleford West Yorkshire Salary: £11,373.33 per annum Hours: 16 hours per week (flexible working can be discussed). Two positions are available. Overall purpose of the role: To deliver evidence-based training through the Families Learning About Self-Harm (FLASH) programme (training will be provided). You will: Establish mechanisms for parents to access peer support. Support parents to better understand self-harm behaviours and build their resilience to help them support their young people. Work in partnership with parents and in collaboration with voluntary and statutory organisations. Work directly with CAMHS regarding referrals into the service and agree next steps for support. Deliver the FLASH training programme to parents. Establish peer support sessions following completion of the FLASH training. Provide telephone support to parents where needed. Maintain accurate records and monthly statistics of contacts and workload. Actively participate in evaluating the service, including report writing and gathering the views of service users and partner agencies. Extend opportunities for parental participation, including marketplace events, an annual parent conference, family events, information days, and training opportunities. Actively promote the service through social media, leaflet drops, mail-outs and the Local Offer. Engage in regular supervision and continuous professional development. Adhere to all Kids policies and procedures, particularly Safeguarding, Health and Safety, confidentiality, and the Employee Handbook. Attend meetings and support similar work within the region. Maintain high professional standards of practice and safeguarding in all work with disabled children, young people and their families. Keep up to date with key Health and Safety policies and good practice, including undertaking risk assessments where required. Person Specification To be successful in this role, you will demonstrate: Experience working with parents and carers of children and young people with SEND. Ability to empower parents and carers to ensure their voices are heard in an appropriate, sensitive and supportive manner. Experience developing collaborative relationships with a range of agencies and stakeholders, building respect, trust and confidence. Experience establishing strong links with internal and external professionals across statutory, private and voluntary organisations. Ability to work independently, creatively and use your own initiative. Knowledge of safeguarding and commitment to promoting the welfare of children and young people. Knowledge of services available locally and nationally to disabled children, young people and their families. Ability to build effective professional relationships with a wide range of professionals, including senior managers and commissioners. Excellent written and verbal communication skills, including confident presentation to varied audiences. Ability to write reports, provide feedback, and produce monitoring and statistical information. Ability to plan, organise and evaluate engagement and participation activities, including events, training and meetings. Strong influencing, advocacy, caring and negotiating skills. Confidence delivering workshops and information sessions. Understanding of, and commitment to, Equal Opportunities. Education & Other Requirements Preferably educated to NVQ Level 3 (or equivalent) in a relevant area. Proficient in ICT including email, Word, Excel, PowerPoint, social media and creating promotional materials (training and induction provided). Car driver with use of own vehicle. Willingness to work occasional evenings (within designated hours). For full details of the role and responsibilities, please see the Job Description attached. Please note: We may close this vacancy early should we receive sufficient applications, so early application is encouraged.
Care & Support Worker - Bank Edgware £12.71 per hour Job purpose: To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders. Main accountabilities: Service Delivery Provide assistance with the personal care and support needs of customers as identified in their care and support plan. Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services. Provide social and emotional support to customers in line with policies & procedures and best practice. Promote self advocacy and act as the customers' advocate where appropriate. Be aware of customers' wellbeing, safety and state of health, reporting any concerns. Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence. Ensure all necessary records are accurate and up to date. Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate Working with people: Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience. To participate fully in staff meetings, training and other team activities. Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan's reputation as a leading housing, care and support provider. Achieve high customer satisfaction levels using feedback and customer insight. Deal with enquiries from family members, Social Workers and health professionals. Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments. Managing self and personal skills: Perform other duties as may be reasonably required by your line manager. Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 25, 2026
Full time
Care & Support Worker - Bank Edgware £12.71 per hour Job purpose: To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders. Main accountabilities: Service Delivery Provide assistance with the personal care and support needs of customers as identified in their care and support plan. Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services. Provide social and emotional support to customers in line with policies & procedures and best practice. Promote self advocacy and act as the customers' advocate where appropriate. Be aware of customers' wellbeing, safety and state of health, reporting any concerns. Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence. Ensure all necessary records are accurate and up to date. Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate Working with people: Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience. To participate fully in staff meetings, training and other team activities. Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan's reputation as a leading housing, care and support provider. Achieve high customer satisfaction levels using feedback and customer insight. Deal with enquiries from family members, Social Workers and health professionals. Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments. Managing self and personal skills: Perform other duties as may be reasonably required by your line manager. Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Salary: £48,000 per annum Contract Type: Permanent Location: UK (minimum 2 days per week in the London office) Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Associate Director Advocacy & Campaigns HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by 23:00 on Monday 25 May via Workable. In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description. We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates will be asked to explain how and why they used them. Please see our Using AI - Guidance for Job Applicants for further assistance. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 1 June 2026 Second-round interview w/c 15 June 2026 Candidates will be asked to prepare a presentation (10 minutes maximum) on a policy and campaigning topic. Candidates should allocate no more than 3 hours to prepare this task. ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work continues to expand, so does our ambition to influence policy, shift power, and drive systemic change by addressing the barriers young people face and advancing evidence-based solutions. The Senior Manager, Policy & Campaigns will be central to this mission, leading the development of policy positions and research that strengthens Mission 44 s ability to influence decision-makers and shape public discourse. Mission 44 s impact model brings together strategic investment (through grantmaking) and targeted influence to drive systemic change. The Senior Manager will work closely with grantmaking teams to ensure that insight from funded work is embedded in policy and research, while also feeding learning and evidence back into funding strategies to strengthen decision-making and maximise impact. The role will lead and manage Mission 44 s policy and research agenda, acting as a key point of contact for partners and building trusted relationships across government, the education and youth sectors, and civil society. The role will lead the development of policy recommendations, commission and translate research into clear, actionable outputs, and collaborate with internal teams and partners to align policy priorities with wider organisational objectives and maximise influence. The role also plays a critical role in advocacy and external engagement, ensuring Mission 44 s voice is present in key policy moments, supporting strategic campaigns, and connecting research and insight to high-impact opportunities that drive political attention and sustained change at a national and global level. ROLES AND RESPONSIBILITIES POLICY Lead the development and delivery of Mission 44 s policy strategy, aligned to organisational priorities and focused on driving systemic change for young people Develop clear, evidence-based policy positions and recommendations that influence government, civil society, the education sector and key decision-makers Build and maintain trusted relationships with policymakers, advisors, think tanks, academics, and sector leaders to strengthen Mission 44 s influence Identify and shape opportunities to influence policy agendas, consultations and legislative processes at national and global levels Work cross-functionally to align policy priorities with external engagement and advocacy activity Monitor and analyse political and policy developments across relevant landscapes, leading on timely evidence-led responses and providing strategic insight and recommendations Track and evaluate the impact of policy and advocacy activity, using insights to refine strategy and approach Account manage Mission 44 s external policy and research partners and consultants, ensuring high-quality delivery and value for money CAMPAIGNS Support the design and delivery of integrated advocacy campaigns that connect policy, research and storytelling to drive political attention and action Work closely with partners and young people to co-create campaigns, ensuring their voices and experiences shape campaign priorities, policy recommendations and delivery approaches Work cross-functionally with communications and partnerships teams to maximise influence Identify and leverage key moments, partnerships and platforms to elevate Mission 44 s voice and policy agenda Contribute to campaign messaging and narratives that translate policy positions into compelling calls to action for target audiences RESEARCH Commission and oversee high-quality research, ensuring outputs are rigorous, relevant, and actionable Translate complex research and data into compelling policy briefs, reports, and insight-driven narratives to support advocacy and influence Ensure all policy and research outputs are accessible, inclusive and reflect the lived experiences of young people ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Strong experience in policy development with a track record of influencing decision-makers Experience shaping or contributing to successful community-led movements, advocacy campaigns or policy change initiatives Deep understanding of political and policy-making processes, ideally in education, employment, social justice, or youth-focused areas Experience in participatory and youth-centred research approaches, including co-creation with young people and gathering insight through polling, perception studies and stakeholder engagement - alongside more traditional research methods Ability to translate complex research and evidence into clear, persuasive policy recommendations and narratives Proven experience building and managing senior stakeholder relationships across government, civil society, education, employment and/or youth sectors Excellent written and verbal communication skills, including producing high-quality briefings, reports and consultation responses Experience leading projects and managing external partners Strategic thinking skills, with the ability to identify and act on opportunities to influence policy agendas DESIRABLE Experience working in or with government, think tanks, charities or advocacy organisations Experience in working with young people to create campaigns or advocacy initiatives Knowledge of UK and/or international policy landscapes relevant to Mission 44 s focus areas Familiarity with youth engagement approaches and/or incorporating lived experience into policy development Experience working with high-profile stakeholders Understanding of media and communications as a tool for policy influence PERSONAL QUALITIES Passionate about creating a fairer, more inclusive future for young people around the world Highly motivated, proactive, and able to operate effectively in a fast-paced, evolving environment Strong relationship builder Collaborative mindset, with the ability to work cross-functionally and bring others with you Confident and persuasive, with the ability to engage and influence senior audiences Analytical and curious, with a strong attention to detail Resilient and adaptable, with the ability to manage competing priorities and ambiguity Works flexibly and proactively without close supervision Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and acccess to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
Apr 25, 2026
Full time
Salary: £48,000 per annum Contract Type: Permanent Location: UK (minimum 2 days per week in the London office) Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Associate Director Advocacy & Campaigns HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by 23:00 on Monday 25 May via Workable. In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description. We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates will be asked to explain how and why they used them. Please see our Using AI - Guidance for Job Applicants for further assistance. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 1 June 2026 Second-round interview w/c 15 June 2026 Candidates will be asked to prepare a presentation (10 minutes maximum) on a policy and campaigning topic. Candidates should allocate no more than 3 hours to prepare this task. ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work continues to expand, so does our ambition to influence policy, shift power, and drive systemic change by addressing the barriers young people face and advancing evidence-based solutions. The Senior Manager, Policy & Campaigns will be central to this mission, leading the development of policy positions and research that strengthens Mission 44 s ability to influence decision-makers and shape public discourse. Mission 44 s impact model brings together strategic investment (through grantmaking) and targeted influence to drive systemic change. The Senior Manager will work closely with grantmaking teams to ensure that insight from funded work is embedded in policy and research, while also feeding learning and evidence back into funding strategies to strengthen decision-making and maximise impact. The role will lead and manage Mission 44 s policy and research agenda, acting as a key point of contact for partners and building trusted relationships across government, the education and youth sectors, and civil society. The role will lead the development of policy recommendations, commission and translate research into clear, actionable outputs, and collaborate with internal teams and partners to align policy priorities with wider organisational objectives and maximise influence. The role also plays a critical role in advocacy and external engagement, ensuring Mission 44 s voice is present in key policy moments, supporting strategic campaigns, and connecting research and insight to high-impact opportunities that drive political attention and sustained change at a national and global level. ROLES AND RESPONSIBILITIES POLICY Lead the development and delivery of Mission 44 s policy strategy, aligned to organisational priorities and focused on driving systemic change for young people Develop clear, evidence-based policy positions and recommendations that influence government, civil society, the education sector and key decision-makers Build and maintain trusted relationships with policymakers, advisors, think tanks, academics, and sector leaders to strengthen Mission 44 s influence Identify and shape opportunities to influence policy agendas, consultations and legislative processes at national and global levels Work cross-functionally to align policy priorities with external engagement and advocacy activity Monitor and analyse political and policy developments across relevant landscapes, leading on timely evidence-led responses and providing strategic insight and recommendations Track and evaluate the impact of policy and advocacy activity, using insights to refine strategy and approach Account manage Mission 44 s external policy and research partners and consultants, ensuring high-quality delivery and value for money CAMPAIGNS Support the design and delivery of integrated advocacy campaigns that connect policy, research and storytelling to drive political attention and action Work closely with partners and young people to co-create campaigns, ensuring their voices and experiences shape campaign priorities, policy recommendations and delivery approaches Work cross-functionally with communications and partnerships teams to maximise influence Identify and leverage key moments, partnerships and platforms to elevate Mission 44 s voice and policy agenda Contribute to campaign messaging and narratives that translate policy positions into compelling calls to action for target audiences RESEARCH Commission and oversee high-quality research, ensuring outputs are rigorous, relevant, and actionable Translate complex research and data into compelling policy briefs, reports, and insight-driven narratives to support advocacy and influence Ensure all policy and research outputs are accessible, inclusive and reflect the lived experiences of young people ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Strong experience in policy development with a track record of influencing decision-makers Experience shaping or contributing to successful community-led movements, advocacy campaigns or policy change initiatives Deep understanding of political and policy-making processes, ideally in education, employment, social justice, or youth-focused areas Experience in participatory and youth-centred research approaches, including co-creation with young people and gathering insight through polling, perception studies and stakeholder engagement - alongside more traditional research methods Ability to translate complex research and evidence into clear, persuasive policy recommendations and narratives Proven experience building and managing senior stakeholder relationships across government, civil society, education, employment and/or youth sectors Excellent written and verbal communication skills, including producing high-quality briefings, reports and consultation responses Experience leading projects and managing external partners Strategic thinking skills, with the ability to identify and act on opportunities to influence policy agendas DESIRABLE Experience working in or with government, think tanks, charities or advocacy organisations Experience in working with young people to create campaigns or advocacy initiatives Knowledge of UK and/or international policy landscapes relevant to Mission 44 s focus areas Familiarity with youth engagement approaches and/or incorporating lived experience into policy development Experience working with high-profile stakeholders Understanding of media and communications as a tool for policy influence PERSONAL QUALITIES Passionate about creating a fairer, more inclusive future for young people around the world Highly motivated, proactive, and able to operate effectively in a fast-paced, evolving environment Strong relationship builder Collaborative mindset, with the ability to work cross-functionally and bring others with you Confident and persuasive, with the ability to engage and influence senior audiences Analytical and curious, with a strong attention to detail Resilient and adaptable, with the ability to manage competing priorities and ambiguity Works flexibly and proactively without close supervision Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and acccess to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
Your new company A public sector shared legal service operating across North West London and the Home Counties is seeking an experienced housing litigation lawyer to join a Local Authority's civil litigation team on an initial 3-month rolling contract, with an immediate start desired. Your new role You will play a key role in supporting the ongoing development of a specialist public law practice, working closely with Team Leaders and Service Managers. The role involves advising a diverse client base and managing a substantial caseload of civil litigation matters, with a strong focus on housing-related work.Your responsibilities will include: Managing and conducting housing disrepair, housing, homelessness, and wider civil litigation matters Providing advice and representation in court, including advocacy where required Advising officers and elected members in a proactive and politically sensitive manner, including in public forums Attending meetings and court hearings, occasionally outside normal office hours This role offers the opportunity to work independently within a specialist team while contributing to the strategic development of the wider legal service. What you'll need to succeed You will be a qualified solicitor or barrister with significant experience in civil litigation, particularly housing matters (including disrepair, homelessness, and judicial review), and advocacy.You will also have: Specialist knowledge of English law and civil litigation practice and procedure Knowledge of local government law, equalities law, and data protection A proven ability to work independently while contributing positively to a team environment Excellent communication skills and confidence representing clients in court What you'll get in return Up to £55 per hour (umbrella rate) Hybrid working arrangement based in North West London Exposure to a broad and varied public sector employment caseload What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 25, 2026
Seasonal
Your new company A public sector shared legal service operating across North West London and the Home Counties is seeking an experienced housing litigation lawyer to join a Local Authority's civil litigation team on an initial 3-month rolling contract, with an immediate start desired. Your new role You will play a key role in supporting the ongoing development of a specialist public law practice, working closely with Team Leaders and Service Managers. The role involves advising a diverse client base and managing a substantial caseload of civil litigation matters, with a strong focus on housing-related work.Your responsibilities will include: Managing and conducting housing disrepair, housing, homelessness, and wider civil litigation matters Providing advice and representation in court, including advocacy where required Advising officers and elected members in a proactive and politically sensitive manner, including in public forums Attending meetings and court hearings, occasionally outside normal office hours This role offers the opportunity to work independently within a specialist team while contributing to the strategic development of the wider legal service. What you'll need to succeed You will be a qualified solicitor or barrister with significant experience in civil litigation, particularly housing matters (including disrepair, homelessness, and judicial review), and advocacy.You will also have: Specialist knowledge of English law and civil litigation practice and procedure Knowledge of local government law, equalities law, and data protection A proven ability to work independently while contributing positively to a team environment Excellent communication skills and confidence representing clients in court What you'll get in return Up to £55 per hour (umbrella rate) Hybrid working arrangement based in North West London Exposure to a broad and varied public sector employment caseload What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Apr 25, 2026
Full time
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Healthwatch Healthwatch was set up in 2013 to champion the rights of health and social care users and hold the health and social care system to account for how well it engages with the public. Its remit covers all publicly funded health and social care services for adults and children. Healthwatch s remit covers all publicly funded health and social care services for adults and children. The Advocacy Project delivers Healthwatch services in Kensington & Chelsea, Brent and Westminster three of 152 local Healthwatch organisations. We re building on the important work that s been done to date, while bringing new insights from the voices of seldom heard and radicalised communities. Future of Healthwatch There are plans to abolish the local Healthwatch network with the implementation of the new NHS 10-year plan and NHS Bill. However, we are committed to delivering the best service for residents until that time and build a strong, lasting legacy. About the role The role is to lead the work of Healthwatch Kensington & Chelsea, working with a small skilled staff team and a range of volunteers and other community stakeholders. In particular, you will share our commitment to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services. We are looking for someone who can bring a thorough understanding of the health system and project management with the ability to deliver results quickly including leading on the planning and delivery of targeted projects, supporting a diverse and varied engagement programme, and building relationships with a range of strategic partners. The Healthwatch Manager (Kensington & Chelsea) also takes the lead on managing our local Advisory Board. You will work closely with the Healthwatch teams in Westminster and Brent. Key responsibilities Ensure Healthwatch Kensington & Chelsea s work conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project and RBKC Council. Manage and motivate a small staff team to deliver an effective and vibrant local Healthwatch. Provide leadership to make sure the patient and public voice is heard across health, social care, children s and other sectors in a continuously changing external environment. Support the effective working of the Healthwatch Kensington & Chelsea Advisory Board. Ensure local communities are able to participate fully in our work, particularly those that are least likely to have had their voices listened to. Support these communities in influencing local and national policy. Represent Healthwatch Kensington & Chelsea at strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly. Develop the service to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service. Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including local commissioners, Healthwatch Advisory Board, the Bi-borough Health and Wellbeing Board and Healthwatch England. Develop effective partnerships with key staff in health and social care services. Work with the communications and engagement lead to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects. Work with the Healthwatch Service Manager and Head of Business Development to identify opportunities for funding additional work which will add value to our Healthwatch services. General responsibilities Participate in team meetings, training and organisational development. Contribute to monitoring reports. Keep to our policies, including health & safety, safeguarding and risk regulations. Work to our mission, vision, and values. Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed. Person specification Essential Excellent knowledge of and experience of working with the health and social care system and the voluntary and community sector. Thorough understanding of user engagement, community development, user involvement and co-production principles and practice. Experience of working with diverse communities and tackling discrimination and inequality. Understanding of the public health challenges in Kensington & Chelsea. Experience of managing team members. Experience of contract management and compliance. Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents. Able to interpret complex information and deal effectively with competing interests and challenging situations. Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload. Experience of working with a budget. Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies. Willingness to attend further training as appropriate and to adopt new procedures. Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values. Desirable Evidence of ongoing personal development and training. Experience of working with senior managers in public sector bodies. Experience of developing ideas for new areas of work. Experience of working directly with volunteers
Apr 24, 2026
Full time
Healthwatch Healthwatch was set up in 2013 to champion the rights of health and social care users and hold the health and social care system to account for how well it engages with the public. Its remit covers all publicly funded health and social care services for adults and children. Healthwatch s remit covers all publicly funded health and social care services for adults and children. The Advocacy Project delivers Healthwatch services in Kensington & Chelsea, Brent and Westminster three of 152 local Healthwatch organisations. We re building on the important work that s been done to date, while bringing new insights from the voices of seldom heard and radicalised communities. Future of Healthwatch There are plans to abolish the local Healthwatch network with the implementation of the new NHS 10-year plan and NHS Bill. However, we are committed to delivering the best service for residents until that time and build a strong, lasting legacy. About the role The role is to lead the work of Healthwatch Kensington & Chelsea, working with a small skilled staff team and a range of volunteers and other community stakeholders. In particular, you will share our commitment to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services. We are looking for someone who can bring a thorough understanding of the health system and project management with the ability to deliver results quickly including leading on the planning and delivery of targeted projects, supporting a diverse and varied engagement programme, and building relationships with a range of strategic partners. The Healthwatch Manager (Kensington & Chelsea) also takes the lead on managing our local Advisory Board. You will work closely with the Healthwatch teams in Westminster and Brent. Key responsibilities Ensure Healthwatch Kensington & Chelsea s work conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project and RBKC Council. Manage and motivate a small staff team to deliver an effective and vibrant local Healthwatch. Provide leadership to make sure the patient and public voice is heard across health, social care, children s and other sectors in a continuously changing external environment. Support the effective working of the Healthwatch Kensington & Chelsea Advisory Board. Ensure local communities are able to participate fully in our work, particularly those that are least likely to have had their voices listened to. Support these communities in influencing local and national policy. Represent Healthwatch Kensington & Chelsea at strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly. Develop the service to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service. Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including local commissioners, Healthwatch Advisory Board, the Bi-borough Health and Wellbeing Board and Healthwatch England. Develop effective partnerships with key staff in health and social care services. Work with the communications and engagement lead to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects. Work with the Healthwatch Service Manager and Head of Business Development to identify opportunities for funding additional work which will add value to our Healthwatch services. General responsibilities Participate in team meetings, training and organisational development. Contribute to monitoring reports. Keep to our policies, including health & safety, safeguarding and risk regulations. Work to our mission, vision, and values. Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed. Person specification Essential Excellent knowledge of and experience of working with the health and social care system and the voluntary and community sector. Thorough understanding of user engagement, community development, user involvement and co-production principles and practice. Experience of working with diverse communities and tackling discrimination and inequality. Understanding of the public health challenges in Kensington & Chelsea. Experience of managing team members. Experience of contract management and compliance. Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents. Able to interpret complex information and deal effectively with competing interests and challenging situations. Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload. Experience of working with a budget. Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies. Willingness to attend further training as appropriate and to adopt new procedures. Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values. Desirable Evidence of ongoing personal development and training. Experience of working with senior managers in public sector bodies. Experience of developing ideas for new areas of work. Experience of working directly with volunteers
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apr 24, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Salary : £28,476 - £31,640 per annum (pro-rata £22,780 £25,312) Hours : 30 hours per week Contract Type: Permanent Job Type: Part time Location: Home-based (UK, with regular meetings in Belfast) We speak up for all who cycle to make sure it s a safe and easy choice for everyone to travel, explore and have fun. We are almost two years into our ambitious organisational strategy, and this is an exciting moment to join Cycling UK as our Northern Ireland Advocacy and Development Lead. As our Advocacy and Development Lead you will be Cycling UK s representative in Northern Ireland. You will be responsible for exploring and developing opportunities for delivery work in Northern Ireland, with support from colleagues from the Behaviour Change, Business Development and Commercial teams. The scope of the Northern Ireland Advocacy and Development Lead role is wide-ranging, touching on campaigns, policy, public affairs and business and programme development. You will seek out, establish and nurture relevant relationships and partnerships, with support from colleagues across the charity. You will be the face and voice of Cycling UK in Northern Ireland, helping to raise our profile, improve our reputation, increase our influence and help deliver a broad range of the charity s strategic objectives. We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that s great, many of us are too. But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria. The role is home-based in the UK, with regular meetings in Belfast and occasional travel to other parts of the UK as required. Applications close at 9:00am on the closing date shown. Benefits 27 days holiday plus bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits. You may have experience in the following: Advocacy Lead, Policy and Campaigns Lead, Public Affairs Manager, Development Manager, Programme Development Lead, Charity Advocacy Manager, External Affairs Manager, Campaigns and Policy Officer, Cycling Advocacy Officer, Transport Policy Manager, Active Travel Lead, Community Partnerships Manager, Stakeholder Engagement Manager. REF-(Apply online only)
Apr 24, 2026
Full time
Salary : £28,476 - £31,640 per annum (pro-rata £22,780 £25,312) Hours : 30 hours per week Contract Type: Permanent Job Type: Part time Location: Home-based (UK, with regular meetings in Belfast) We speak up for all who cycle to make sure it s a safe and easy choice for everyone to travel, explore and have fun. We are almost two years into our ambitious organisational strategy, and this is an exciting moment to join Cycling UK as our Northern Ireland Advocacy and Development Lead. As our Advocacy and Development Lead you will be Cycling UK s representative in Northern Ireland. You will be responsible for exploring and developing opportunities for delivery work in Northern Ireland, with support from colleagues from the Behaviour Change, Business Development and Commercial teams. The scope of the Northern Ireland Advocacy and Development Lead role is wide-ranging, touching on campaigns, policy, public affairs and business and programme development. You will seek out, establish and nurture relevant relationships and partnerships, with support from colleagues across the charity. You will be the face and voice of Cycling UK in Northern Ireland, helping to raise our profile, improve our reputation, increase our influence and help deliver a broad range of the charity s strategic objectives. We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that s great, many of us are too. But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria. The role is home-based in the UK, with regular meetings in Belfast and occasional travel to other parts of the UK as required. Applications close at 9:00am on the closing date shown. Benefits 27 days holiday plus bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits. You may have experience in the following: Advocacy Lead, Policy and Campaigns Lead, Public Affairs Manager, Development Manager, Programme Development Lead, Charity Advocacy Manager, External Affairs Manager, Campaigns and Policy Officer, Cycling Advocacy Officer, Transport Policy Manager, Active Travel Lead, Community Partnerships Manager, Stakeholder Engagement Manager. REF-(Apply online only)
ALDER HEY CHILDRENS CHARITY
West Derby, Lancashire
This is an exciting opportunity for a Hospital Engagement Manager to join the Charity team here at Alder Hey, the UK's busiest Children's Hospital. This pivotal role acts as the bridge between Alder Hey Children's Charity and the hospital community. You will inspire NHS colleagues and families to engage with the charity, embedding philanthropy into the hospital culture and helping deliver Alder Hey's 2030 vision. As Hospital Engagement Manager, you will build strong relationships with NHS colleagues, patients, their families and volunteers to increase awareness, engagement, and fundraising activity. By developing strategic partnerships and delivering training, you will enable grateful families to support the charity in ways that are meaningful to them, driving sustainable income growth across multiple fundraising streams. We're looking for someone who loves building relationships, and brings energy, enthusiasm, and exceptional communication skills to foster a culture of giving across our hospital - from inspiring patients and families to support their local hospital charity to engaging clinicians on how the charity can enhance their ward or department. Key Responsibilities will include: Relationship building, advocacy and engagement: Act as a passionate and professional ambassador for Alder Hey Children's Charity, championing the hospital's vital work and the transformative potential of philanthropy. Build strong, trust-based relationships with assigned hospital teams, meeting regularly to increase understanding of the charity and the role of philanthropy in supporting families and improving care. Serve as the first point of contact for NHS colleagues introducing families or opening networks to potential donors. Spot strategic opportunities for increasing NHS colleague and family engagement. Programme delivery, training and internal collaboration: Lead delivery of the Grateful Patient Plan, implementing key activities to increase staff engagement and donor referrals. Deliver training sessions for Trust colleagues to build confidence in supporting fundraising and patient family philanthropy (training will be provide d). Collaborate across the charity to ensure donor referrals are managed appropriately and messaging is consistent. Develop a strong working relationship with the Grants and Impact team to stay informed about projects in key areas. Marketing, communications and visibility: Work closely with Marketing and Communications colleagues to increase charity visibility across the hospital site through branding and internal communications.
Apr 24, 2026
Full time
This is an exciting opportunity for a Hospital Engagement Manager to join the Charity team here at Alder Hey, the UK's busiest Children's Hospital. This pivotal role acts as the bridge between Alder Hey Children's Charity and the hospital community. You will inspire NHS colleagues and families to engage with the charity, embedding philanthropy into the hospital culture and helping deliver Alder Hey's 2030 vision. As Hospital Engagement Manager, you will build strong relationships with NHS colleagues, patients, their families and volunteers to increase awareness, engagement, and fundraising activity. By developing strategic partnerships and delivering training, you will enable grateful families to support the charity in ways that are meaningful to them, driving sustainable income growth across multiple fundraising streams. We're looking for someone who loves building relationships, and brings energy, enthusiasm, and exceptional communication skills to foster a culture of giving across our hospital - from inspiring patients and families to support their local hospital charity to engaging clinicians on how the charity can enhance their ward or department. Key Responsibilities will include: Relationship building, advocacy and engagement: Act as a passionate and professional ambassador for Alder Hey Children's Charity, championing the hospital's vital work and the transformative potential of philanthropy. Build strong, trust-based relationships with assigned hospital teams, meeting regularly to increase understanding of the charity and the role of philanthropy in supporting families and improving care. Serve as the first point of contact for NHS colleagues introducing families or opening networks to potential donors. Spot strategic opportunities for increasing NHS colleague and family engagement. Programme delivery, training and internal collaboration: Lead delivery of the Grateful Patient Plan, implementing key activities to increase staff engagement and donor referrals. Deliver training sessions for Trust colleagues to build confidence in supporting fundraising and patient family philanthropy (training will be provide d). Collaborate across the charity to ensure donor referrals are managed appropriately and messaging is consistent. Develop a strong working relationship with the Grants and Impact team to stay informed about projects in key areas. Marketing, communications and visibility: Work closely with Marketing and Communications colleagues to increase charity visibility across the hospital site through branding and internal communications.
Prospectus is excited to be partnering with our client in the search for a permanent Philanthropy Manager. The organisation is a charity committed to improving social mobility in the UK. Their work is focused on improving social mobility through education opportunities. Their mission is to level the playing field for young people from low-income backgrounds so that they have a fair chance of accessing leading universities, apprenticeships, and jobs. With a three-pronged approach including programmes, research, and policy advocacy, the organisation supports nearly 12,000 young people each year and they have been able to work towards keeping social mobility high in the political agenda. As the Philanthropy Manager you will predominantly manage the portfolio of Fellows giving at the being £15k, £5k, and £1k per year level, as well as relationships with donors giving much more. The Philanthropy Manager will be responsible for developing the alumni giving campaign and will spot opportunities for further cultivation and donor engagement throughout the philanthropy portfolio of the organisation. The Philanthropy Manager will be a true relationship management and will line manage a Philanthropy Assistant while reporting to the Head of Philanthropy, working closely too with the Director of Development. To be successful as the Philanthropy Manager you will have experience of building and managing donor relationships with individuals giving four-figures and above per year in a philanthropy team or other fundraising capacity through structured giving schemes. You will have experience of working with key senior colleagues across and organisation to secure major gifts and steward relationships and will have good knowledge of the UK fundraising environment, including trends in philanthropy. This role is a full-time permanent position that will have hybrid working in the London offices for at least two days per week. The salary for this role is £42,025 to £48,000. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus. If you are interested in applying to this Philanthropy Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Apr 24, 2026
Full time
Prospectus is excited to be partnering with our client in the search for a permanent Philanthropy Manager. The organisation is a charity committed to improving social mobility in the UK. Their work is focused on improving social mobility through education opportunities. Their mission is to level the playing field for young people from low-income backgrounds so that they have a fair chance of accessing leading universities, apprenticeships, and jobs. With a three-pronged approach including programmes, research, and policy advocacy, the organisation supports nearly 12,000 young people each year and they have been able to work towards keeping social mobility high in the political agenda. As the Philanthropy Manager you will predominantly manage the portfolio of Fellows giving at the being £15k, £5k, and £1k per year level, as well as relationships with donors giving much more. The Philanthropy Manager will be responsible for developing the alumni giving campaign and will spot opportunities for further cultivation and donor engagement throughout the philanthropy portfolio of the organisation. The Philanthropy Manager will be a true relationship management and will line manage a Philanthropy Assistant while reporting to the Head of Philanthropy, working closely too with the Director of Development. To be successful as the Philanthropy Manager you will have experience of building and managing donor relationships with individuals giving four-figures and above per year in a philanthropy team or other fundraising capacity through structured giving schemes. You will have experience of working with key senior colleagues across and organisation to secure major gifts and steward relationships and will have good knowledge of the UK fundraising environment, including trends in philanthropy. This role is a full-time permanent position that will have hybrid working in the London offices for at least two days per week. The salary for this role is £42,025 to £48,000. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus. If you are interested in applying to this Philanthropy Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
White Collar Factory (95009), United Kingdom, London, London Engineering Manager - Software & ML About this role We are looking for a Software Engineering Manager who brings a solid foundation in modern development and some experience with Machine Learning environments . You'll lead and grow a team that builds the core software powering our data-driven financial products, ensuring our models are integrated into seamless, consumer-facing experiences. What you'll do Lead & Scale: Support a cross-functional group of engineers to design, develop, and integrate software features that are vital to the lives of credit card consumers. Nurture Talent: Coach and nurture your engineers, including those working on ML integration to achieve their technical, business, and personal goals. Bridge the Gap: Collaborate with Product Managers and Data Scientists to ensure ML models are effectively integrated into our production software. Build Robust Systems: Oversee the development of platforms that are performant, secure, and capable of handling the unique deployment needs of AI-powered features. Optimize Delivery: Enhance engineering and agile processes, ensuring that model updates and software releases move in sync. What we're looking for Leadership Excellence: Proven experience leading and supporting software engineering teams to achieve business goals. Technical Breadth: Excellent knowledge of RESTful API development in modern languages (Java, Python, or .Net) and experience with Cloud environments (AWS or Azure). AI Awareness: You aren't necessarily a researcher, but you have expectations of how AI fits into the stack . You understand the basics of model inference, data requirements, and how to manage the non-deterministic nature of AI. Strategic Thinking: Comfortable making technical trade-offs between the need for rapid experimentation and long-term architectural stability. Collaborative Mindset: Ability to communicate effectively across engineering teams to maximize inner-sourcing and reduce technical debt. What you'll get to learn ML Integration at Scale: How to take machine learning models out of the lab and into a high-concurrency production environment. Regulated AI: Navigating the complexities of fairness and transparency in a regulated financial landscape. Cloud Evolution: Deepening your expertise in AWS/Cloud native tools that support modern intelligent applications. Where and how you'll work This is a permanent position based in either our London or Nottingham offices. We have a hybrid working model. You'll be based in the office 3 days a week (Tuesdays, Wednesdays, and Thursdays) to foster team connection and collaboration. What's in it for you Innovation Time: We give you 10% of your time to work on cutting-edge projects-whether that's exploring new AI frameworks or building internal tools. Growth: Access to Capital One University and external training to help you grow as both a leader and a technical strategist. Total Reward: Competitive salary, performance bonus, and immediate access to core benefits (pension, private medical, and generous holiday). World-Class Facilities: From our Nottingham gym and music rooms to our London rooftop running track and premium coffee bars. Our Commitment to Diversity We pride ourselves on hiring the best people, not the same people. We partner with organisations like Women in Tech and Stonewall to ensure we build teams that reflect the customers we serve. We offer a host of internal networks including REACH (Race Equality and Culture Heritage), OutFront (LGBTQ+ support), and Mind Your Mind . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 24, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Engineering Manager - Software & ML About this role We are looking for a Software Engineering Manager who brings a solid foundation in modern development and some experience with Machine Learning environments . You'll lead and grow a team that builds the core software powering our data-driven financial products, ensuring our models are integrated into seamless, consumer-facing experiences. What you'll do Lead & Scale: Support a cross-functional group of engineers to design, develop, and integrate software features that are vital to the lives of credit card consumers. Nurture Talent: Coach and nurture your engineers, including those working on ML integration to achieve their technical, business, and personal goals. Bridge the Gap: Collaborate with Product Managers and Data Scientists to ensure ML models are effectively integrated into our production software. Build Robust Systems: Oversee the development of platforms that are performant, secure, and capable of handling the unique deployment needs of AI-powered features. Optimize Delivery: Enhance engineering and agile processes, ensuring that model updates and software releases move in sync. What we're looking for Leadership Excellence: Proven experience leading and supporting software engineering teams to achieve business goals. Technical Breadth: Excellent knowledge of RESTful API development in modern languages (Java, Python, or .Net) and experience with Cloud environments (AWS or Azure). AI Awareness: You aren't necessarily a researcher, but you have expectations of how AI fits into the stack . You understand the basics of model inference, data requirements, and how to manage the non-deterministic nature of AI. Strategic Thinking: Comfortable making technical trade-offs between the need for rapid experimentation and long-term architectural stability. Collaborative Mindset: Ability to communicate effectively across engineering teams to maximize inner-sourcing and reduce technical debt. What you'll get to learn ML Integration at Scale: How to take machine learning models out of the lab and into a high-concurrency production environment. Regulated AI: Navigating the complexities of fairness and transparency in a regulated financial landscape. Cloud Evolution: Deepening your expertise in AWS/Cloud native tools that support modern intelligent applications. Where and how you'll work This is a permanent position based in either our London or Nottingham offices. We have a hybrid working model. You'll be based in the office 3 days a week (Tuesdays, Wednesdays, and Thursdays) to foster team connection and collaboration. What's in it for you Innovation Time: We give you 10% of your time to work on cutting-edge projects-whether that's exploring new AI frameworks or building internal tools. Growth: Access to Capital One University and external training to help you grow as both a leader and a technical strategist. Total Reward: Competitive salary, performance bonus, and immediate access to core benefits (pension, private medical, and generous holiday). World-Class Facilities: From our Nottingham gym and music rooms to our London rooftop running track and premium coffee bars. Our Commitment to Diversity We pride ourselves on hiring the best people, not the same people. We partner with organisations like Women in Tech and Stonewall to ensure we build teams that reflect the customers we serve. We offer a host of internal networks including REACH (Race Equality and Culture Heritage), OutFront (LGBTQ+ support), and Mind Your Mind . Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
We are looking for an enthusiastic individual with experience working in a policy role focused on food or related issues (climate, nutrition, health or education). You will have knowledge of the political landscape in the UK and experience working with or in government departments, academia and NGOs on a range of policy issues. It is an exciting time in food policy, and in this role you ll have opportunities to work across our national policy portfolio, whether its exploring the link between climate change and food prices, developing our proposition for a Good Food Bill, improving the Healthy Start scheme, or strengthening public sector procurement. The postholder will manage a variety of high impact activities and outputs that are used to drive forward change across our national policy areas and will work will colleagues across the organisation working in national policy, local policy, communications, events and food business transformation to do this. Due to the evolving policy landscape, there will be a chance to tailor the role to the interests and experience of the successful candidate. Across these workstreams, you ll get a chance to: contribute to the refinement of policy asks and comms messaging, undertake desk research to inform policy, coordinate activities with different stakeholders and partners working across different policy areas support Ambassadors on advocacy related to dietary inequalities support communications and campaign work related to this work Job Description: Management and Strategy Support the policy portfolio of campaigns and projects across our national policy areas, including on food prices and food inflation, our Good Food Bill campaign, Healthy Start and early years. Work closely with the Policy and Advocacy Manager to develop and implement project plans and deliverables across these areas Maintain a careful record of our policy impact according to our agreed metrics within our Monitoring Evaluation and Learning framework. Policy and research Synthesize evidence for and play a significant part in the development of position statements/briefings/reports, working closely with the wider policy team and our designer. Support the Public Affairs lead to develop policy products for use in parliamentary engagement. Working closely with our Research Lead, identify evidence gaps and policy research questions which are relevant to our policy work to support new positions and generate new ideas for research or evidence collection which help achieve our policy goals. Work where needed with external contractors in the delivery of specific pieces of work, setting clear expectations and holding them accountable for delivery. Stakeholder engagement Develop and maintain a strong civil society network of stakeholders, working to broaden the support base for specific policies. Participate in coalitions of organisations who are campaigning together on specific areas of policy change. Develop and maintain relationships with junior civil servants in key departments across all policy areas. Work with the Citizens Engagement Manager to identify opportunities to bring Adult and Young Food Ambassadors into policy activities and research. Represent the Food Foundation and present our work in external events and meetings with relevant audiences and the media. Budgets and fundraising Administer grants which support our projects and ensure that funders are kept well informed, receive timely reports and that budgets are kept on track. Maintain good relationships with funders according to their requirements and provide input to proposals and funding bids. Communications and campaigns Develop a comprehensive approach to dissemination of our policy outputs so they reach our intended audiences. Act as a local/regional media spokesperson, brief journalists, and respond to media queries. Contribute policy and evidence expertise to support campaign delivery. Contribute policy expertise to press releases, newsletters, web copy, podcasts and blogs. Support the maintenance of website pages related to project areas. Draft social media posts and newsletters. Personal Profile Technical skills: Knowledge and understanding of the food system, food and nutrition and/or health policy and policy levers for change. Strong knowledge of the mechanics of the UK policy-making landscape, including the workings of Westminster and Whitehall. Proven experience in synthesising evidence and using evidence to make a case for change. Proven experience in writing reports and briefings for different audiences, with the ability to explain complex and highly nuanced subject matter in plain English. Previous experience working in a policy role, refining policy asks and communicating these with different stakeholders Excellent analytic skills and close attention to detail. Personal skills: Proven experience in budget management, project management and reporting to funders. Proven experience in managing multiple projects concurrently to tight deadlines and prioritising workload. Strong interpersonal skills and experience working collaboratively as a member of an interdisciplinary team. Strong presentation skills and confidence in speaking to external audiences. Excellent communication skills, both written and oral. Ability to problem-solve and manage risk. Ability to work independently and manage own time effectively. Ability to build strong relationships with all members of the team. Open to giving and receiving challenging viewpoints. Resilience and tenacity whilst recognising the need for self-awareness and the impact of actions on others and the organisation. Willingness to travel for project meetings and dissemination events. A confident networker who enjoys building connections and relationships with new people. This job description is intended as an outline indicator of general areas of activity only. The Food Foundation is a small charity and as such all staff are expected to vary their duties as necessary to meet the needs of the organisation.
Apr 24, 2026
Full time
We are looking for an enthusiastic individual with experience working in a policy role focused on food or related issues (climate, nutrition, health or education). You will have knowledge of the political landscape in the UK and experience working with or in government departments, academia and NGOs on a range of policy issues. It is an exciting time in food policy, and in this role you ll have opportunities to work across our national policy portfolio, whether its exploring the link between climate change and food prices, developing our proposition for a Good Food Bill, improving the Healthy Start scheme, or strengthening public sector procurement. The postholder will manage a variety of high impact activities and outputs that are used to drive forward change across our national policy areas and will work will colleagues across the organisation working in national policy, local policy, communications, events and food business transformation to do this. Due to the evolving policy landscape, there will be a chance to tailor the role to the interests and experience of the successful candidate. Across these workstreams, you ll get a chance to: contribute to the refinement of policy asks and comms messaging, undertake desk research to inform policy, coordinate activities with different stakeholders and partners working across different policy areas support Ambassadors on advocacy related to dietary inequalities support communications and campaign work related to this work Job Description: Management and Strategy Support the policy portfolio of campaigns and projects across our national policy areas, including on food prices and food inflation, our Good Food Bill campaign, Healthy Start and early years. Work closely with the Policy and Advocacy Manager to develop and implement project plans and deliverables across these areas Maintain a careful record of our policy impact according to our agreed metrics within our Monitoring Evaluation and Learning framework. Policy and research Synthesize evidence for and play a significant part in the development of position statements/briefings/reports, working closely with the wider policy team and our designer. Support the Public Affairs lead to develop policy products for use in parliamentary engagement. Working closely with our Research Lead, identify evidence gaps and policy research questions which are relevant to our policy work to support new positions and generate new ideas for research or evidence collection which help achieve our policy goals. Work where needed with external contractors in the delivery of specific pieces of work, setting clear expectations and holding them accountable for delivery. Stakeholder engagement Develop and maintain a strong civil society network of stakeholders, working to broaden the support base for specific policies. Participate in coalitions of organisations who are campaigning together on specific areas of policy change. Develop and maintain relationships with junior civil servants in key departments across all policy areas. Work with the Citizens Engagement Manager to identify opportunities to bring Adult and Young Food Ambassadors into policy activities and research. Represent the Food Foundation and present our work in external events and meetings with relevant audiences and the media. Budgets and fundraising Administer grants which support our projects and ensure that funders are kept well informed, receive timely reports and that budgets are kept on track. Maintain good relationships with funders according to their requirements and provide input to proposals and funding bids. Communications and campaigns Develop a comprehensive approach to dissemination of our policy outputs so they reach our intended audiences. Act as a local/regional media spokesperson, brief journalists, and respond to media queries. Contribute policy and evidence expertise to support campaign delivery. Contribute policy expertise to press releases, newsletters, web copy, podcasts and blogs. Support the maintenance of website pages related to project areas. Draft social media posts and newsletters. Personal Profile Technical skills: Knowledge and understanding of the food system, food and nutrition and/or health policy and policy levers for change. Strong knowledge of the mechanics of the UK policy-making landscape, including the workings of Westminster and Whitehall. Proven experience in synthesising evidence and using evidence to make a case for change. Proven experience in writing reports and briefings for different audiences, with the ability to explain complex and highly nuanced subject matter in plain English. Previous experience working in a policy role, refining policy asks and communicating these with different stakeholders Excellent analytic skills and close attention to detail. Personal skills: Proven experience in budget management, project management and reporting to funders. Proven experience in managing multiple projects concurrently to tight deadlines and prioritising workload. Strong interpersonal skills and experience working collaboratively as a member of an interdisciplinary team. Strong presentation skills and confidence in speaking to external audiences. Excellent communication skills, both written and oral. Ability to problem-solve and manage risk. Ability to work independently and manage own time effectively. Ability to build strong relationships with all members of the team. Open to giving and receiving challenging viewpoints. Resilience and tenacity whilst recognising the need for self-awareness and the impact of actions on others and the organisation. Willingness to travel for project meetings and dissemination events. A confident networker who enjoys building connections and relationships with new people. This job description is intended as an outline indicator of general areas of activity only. The Food Foundation is a small charity and as such all staff are expected to vary their duties as necessary to meet the needs of the organisation.
Location : Brixton House, London Salary : £40,000 per annum Contract : Permanent, full-time Hours : 40 hours per week (inclusive of breaks), some evening and weekend work required Annual leave: 22 days plus bank holidays Background Brixton House is more than a cultural space; it is a vibrant community hub where creativity thrives, voices are heard and everyone is welcomed and celebrated. Our vision is to empower undervalued, unheard and excluded communities through creative and cultural spaces rooted in the legacy of Ovalhouse Theatre. We are dedicated to presenting and collaborating with voices and perspectives often marginalised in mainstream funded culture. Our values are to be welcoming, radical, collaborative and to celebrate our unique identity and growing accomplishments. About the role As Senior Development Manager, you will acquire and manage funder relationships with individuals, corporate organisations, trusts, foundations and statutory funders who align with our mission, values and community ambitions. You will translate Brixton House's artistic and civic work into compelling cases for support across individual giving, corporate partnerships and trusts and foundations. Working closely across teams, you will help ensure fundraising activity supports our artistic, civic and community ambitions and contributes to sustainable growth. What are we looking for? We are seeking an experienced, dynamic and strategic fundraiser who thrives on delivery. You will be confident working across income streams and internally with the Commercial Director, Trustees, senior leadership and colleagues to engage and cultivate high-value donors and partners. Leadership and Management Contribute to and implement fundraising, membership and partnership strategies Refine fundraising strategy based on learning and performance Align fundraising priorities with Brixton House's mission and strategic objectives Fundraising Lead diversified income generation with a focus on individuals, trusts and foundations and corporate partnerships Oversee proposals, pitches and negotiations with supporters and partners Develop engaging digital fundraising campaigns with Marketing and Communications Secure grants supporting artistic programming and civic engagement Funder and Partnership Development Identify, cultivate and secure new high-value funders and partners Lead stewardship of key relationships with personalised engagement Implement cultivation and stewardship strategies to deepen long-term support Financial, Data and Administrative Oversight Monitor fundraising effectiveness and reporting Oversee budgets with the Commercial Director and liaise with Finance Ensure accurate processes including Gift Aid, GDPR compliance and reporting Report progress to the Executive Leadership Team and Board of Trustees Public Relations and Advocacy Represent Brixton House at events and donor meetings Keep up to date with best practice in cultural and charity fundraising Person Specification Experience (required) Proven experience where philanthropic, corporate or grant income is central Track record of delivering income growth Experience securing and managing funding relationships Strong internal communication and stakeholder engagement skills Knowledge of UK charity, tax and fundraising legislation Experience (desirable) Arts, heritage or comparable sector fundraising experience Knowledge of international fundraising and tax-effective giving Experience of legacy or endowment fundraising Personal characteristics Dynamic, resilient and collaborative Excellent communication and project management skills Strong alignment with Brixton House values and mission Basic Terms and Conditions The role is primarily based at Brixton House, 385 Coldharbour Lane, London SW9 8GL. Working days may include evenings and weekends. How to Apply Please explain what attracts you to the role and provide evidence of how you meet the criteria. Apply via our Hireful platform by uploading your CV and a covering letter (maximum two sides of A4, size 12 font). Deadline: 9am, 27 April 2026 First interviews: Week commencing 27 April 2026 Second interviews : Week commencing 4 May 2026 You may have experience in the following: Senior Development Manager, Development Manager, Fundraising Manager, Head of Development, Senior Fundraising Manager, Partnerships Manager, Philanthropy Manager, Development and Partnerships Manager, Arts Fundraising Manager, Charity Fundraising Manager, Trusts and Foundations Manager, Corporate Partnerships Manager, Development Lead. REF-
Apr 24, 2026
Full time
Location : Brixton House, London Salary : £40,000 per annum Contract : Permanent, full-time Hours : 40 hours per week (inclusive of breaks), some evening and weekend work required Annual leave: 22 days plus bank holidays Background Brixton House is more than a cultural space; it is a vibrant community hub where creativity thrives, voices are heard and everyone is welcomed and celebrated. Our vision is to empower undervalued, unheard and excluded communities through creative and cultural spaces rooted in the legacy of Ovalhouse Theatre. We are dedicated to presenting and collaborating with voices and perspectives often marginalised in mainstream funded culture. Our values are to be welcoming, radical, collaborative and to celebrate our unique identity and growing accomplishments. About the role As Senior Development Manager, you will acquire and manage funder relationships with individuals, corporate organisations, trusts, foundations and statutory funders who align with our mission, values and community ambitions. You will translate Brixton House's artistic and civic work into compelling cases for support across individual giving, corporate partnerships and trusts and foundations. Working closely across teams, you will help ensure fundraising activity supports our artistic, civic and community ambitions and contributes to sustainable growth. What are we looking for? We are seeking an experienced, dynamic and strategic fundraiser who thrives on delivery. You will be confident working across income streams and internally with the Commercial Director, Trustees, senior leadership and colleagues to engage and cultivate high-value donors and partners. Leadership and Management Contribute to and implement fundraising, membership and partnership strategies Refine fundraising strategy based on learning and performance Align fundraising priorities with Brixton House's mission and strategic objectives Fundraising Lead diversified income generation with a focus on individuals, trusts and foundations and corporate partnerships Oversee proposals, pitches and negotiations with supporters and partners Develop engaging digital fundraising campaigns with Marketing and Communications Secure grants supporting artistic programming and civic engagement Funder and Partnership Development Identify, cultivate and secure new high-value funders and partners Lead stewardship of key relationships with personalised engagement Implement cultivation and stewardship strategies to deepen long-term support Financial, Data and Administrative Oversight Monitor fundraising effectiveness and reporting Oversee budgets with the Commercial Director and liaise with Finance Ensure accurate processes including Gift Aid, GDPR compliance and reporting Report progress to the Executive Leadership Team and Board of Trustees Public Relations and Advocacy Represent Brixton House at events and donor meetings Keep up to date with best practice in cultural and charity fundraising Person Specification Experience (required) Proven experience where philanthropic, corporate or grant income is central Track record of delivering income growth Experience securing and managing funding relationships Strong internal communication and stakeholder engagement skills Knowledge of UK charity, tax and fundraising legislation Experience (desirable) Arts, heritage or comparable sector fundraising experience Knowledge of international fundraising and tax-effective giving Experience of legacy or endowment fundraising Personal characteristics Dynamic, resilient and collaborative Excellent communication and project management skills Strong alignment with Brixton House values and mission Basic Terms and Conditions The role is primarily based at Brixton House, 385 Coldharbour Lane, London SW9 8GL. Working days may include evenings and weekends. How to Apply Please explain what attracts you to the role and provide evidence of how you meet the criteria. Apply via our Hireful platform by uploading your CV and a covering letter (maximum two sides of A4, size 12 font). Deadline: 9am, 27 April 2026 First interviews: Week commencing 27 April 2026 Second interviews : Week commencing 4 May 2026 You may have experience in the following: Senior Development Manager, Development Manager, Fundraising Manager, Head of Development, Senior Fundraising Manager, Partnerships Manager, Philanthropy Manager, Development and Partnerships Manager, Arts Fundraising Manager, Charity Fundraising Manager, Trusts and Foundations Manager, Corporate Partnerships Manager, Development Lead. REF-