Recruitment Consultant - Social Housing & Operational Support MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary; work with our Performance Team to ensure vulnerabilities are accurately recorded within the organisation's systems Investigate, register all complaints and report in accordance with company and client procedures; ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advise residents and clients of their outcomes Provide flexible cover across the leasehold and home ownership team during annual leave and sickness absence Assist with new build sales administration where required, including coordination of documents and customer correspondence Maintain accurate records and case notes on internal systems Deliver a customer focused service, responding to enquiries from leaseholders, solicitors and internal stakeholders Qualifications & Experience Present previous experience of working within Social Housing or Local Authority Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, able to work proactively and independently to deliver on tight timescales Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence Leadership of day to day operations, role modelling a culture of learning, ownership, and trust Provide visible, values based leadership contributing to cross departmental collaboration Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders Support the organisation to improve knowledge regarding service charges, rent & income collection Coach and mentor future leaders, promoting a culture of empowerment and accountability Create a culture of creativity, innovation and problem solving with all team members Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to the Inspiring strategy Act as an ambassador for the client and explore ways to represent the work that we do and collaborative working Deputise for the Director of Tenant Services as required In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate) Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans Experience in leading customer facing teams and a history of customer excellence & performance against KPIs Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery Extensive stakeholder management of both internal and external stakeholders Carry out relevant inquiries and maintain accurate, detailed notes in a timely manner Work collaboratively with the wider housing service providing feedback and guidance to original decision makers Work in conjunction with the Head of Service or other senior officers when assessing requests for provision of interim accommodation and where refusal is appropriate to draft detailed decisions setting out the client's reason for that refusal Participate in team duties such as the recording of review requests, maintaining and accurately updating databases and team mailboxes Liaise with each client's legal representatives and attend court when required Possess an analytical, investigative approach towards work and ability to critically appraise information and communicate complex decision making in writing; use findings of review work to identify opportunities for service improvement and good practice Possess a detailed knowledge of parts VI and VII of the Housing Act 1996 as amended, the Homelessness Code of Guidance, and a working knowledge of relevant case law to apply in statutory reviews Support the organisation's commitment to DAHA standards and best practice Deliver training and awareness sessions to colleagues around domestic abuse and safeguarding, with knowledge of safeguarding legislation and domestic abuse frameworks Strong working knowledge of LPE1/FME1 enquiries Confident, adaptable and able to pick up new areas of work quickly Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of charges, with transparent explanations for any changes in costs Calculate and issue annual sinking fund statements Set service charges for new developments, ensuring sinking funds set where required Calculate freeholders' estate based charges are billed in line with the transfer and deeds Scrutinise and issue utility billing as per agreements and in line with new regulations and Ofgem rules Accurately apply rents and service charges to accounts and on relet; provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA)
Apr 22, 2026
Full time
Recruitment Consultant - Social Housing & Operational Support MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary; work with our Performance Team to ensure vulnerabilities are accurately recorded within the organisation's systems Investigate, register all complaints and report in accordance with company and client procedures; ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advise residents and clients of their outcomes Provide flexible cover across the leasehold and home ownership team during annual leave and sickness absence Assist with new build sales administration where required, including coordination of documents and customer correspondence Maintain accurate records and case notes on internal systems Deliver a customer focused service, responding to enquiries from leaseholders, solicitors and internal stakeholders Qualifications & Experience Present previous experience of working within Social Housing or Local Authority Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, able to work proactively and independently to deliver on tight timescales Set and monitor rigorous Key Performance Indicators (KPIs) Represent the client at regional and national housing forums, building the organisation's profile and influence Leadership of day to day operations, role modelling a culture of learning, ownership, and trust Provide visible, values based leadership contributing to cross departmental collaboration Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders Support the organisation to improve knowledge regarding service charges, rent & income collection Coach and mentor future leaders, promoting a culture of empowerment and accountability Create a culture of creativity, innovation and problem solving with all team members Cultivate a sense of ownership, responsibility and curiosity within all teams ensuring staff feel empowered and connected to the Inspiring strategy Act as an ambassador for the client and explore ways to represent the work that we do and collaborative working Deputise for the Director of Tenant Services as required In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate) Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans Experience in leading customer facing teams and a history of customer excellence & performance against KPIs Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery Extensive stakeholder management of both internal and external stakeholders Carry out relevant inquiries and maintain accurate, detailed notes in a timely manner Work collaboratively with the wider housing service providing feedback and guidance to original decision makers Work in conjunction with the Head of Service or other senior officers when assessing requests for provision of interim accommodation and where refusal is appropriate to draft detailed decisions setting out the client's reason for that refusal Participate in team duties such as the recording of review requests, maintaining and accurately updating databases and team mailboxes Liaise with each client's legal representatives and attend court when required Possess an analytical, investigative approach towards work and ability to critically appraise information and communicate complex decision making in writing; use findings of review work to identify opportunities for service improvement and good practice Possess a detailed knowledge of parts VI and VII of the Housing Act 1996 as amended, the Homelessness Code of Guidance, and a working knowledge of relevant case law to apply in statutory reviews Support the organisation's commitment to DAHA standards and best practice Deliver training and awareness sessions to colleagues around domestic abuse and safeguarding, with knowledge of safeguarding legislation and domestic abuse frameworks Strong working knowledge of LPE1/FME1 enquiries Confident, adaptable and able to pick up new areas of work quickly Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of charges, with transparent explanations for any changes in costs Calculate and issue annual sinking fund statements Set service charges for new developments, ensuring sinking funds set where required Calculate freeholders' estate based charges are billed in line with the transfer and deeds Scrutinise and issue utility billing as per agreements and in line with new regulations and Ofgem rules Accurately apply rents and service charges to accounts and on relet; provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA)
Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: 20.76 per hour (PAYE) / 27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 21, 2026
Seasonal
Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: 20.76 per hour (PAYE) / 27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in April 2026. Only applicants who feel they meet the above criteria need apply.
Apr 21, 2026
Full time
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in April 2026. Only applicants who feel they meet the above criteria need apply.
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella
Apr 21, 2026
Seasonal
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella
We are recruiting for several Repairs Customer Service Officers based in Chelmsford. This is working for a leading housing association. Key Details: Role: Out of Hours Repairs Support Contract: 52 weeks (part-time) Working pattern: Out of hours / weekends Duties: Acting as the first point of contact for resident enquiries via telephone Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate Raising, chasing and escalating tenant complaints as required Assisting residents to make payments, such as for rent or service charges Liaising with local Housing Officers to facilitate requests from their residents Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC's expected service level Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC's KPIs Available shifts: Weekend only: 08:00 - 17:00 Weekend only: 11:00 - 22:00 Weekend only: 13:00 - 22:00 OOH Two-Week Rota: Week 1: Monday: 17:00 - 22:00 Tuesday: Off Wednesday: Off Thursday: 17:00 - 22:00 Friday: 17:00 - 22:00 Saturday: Off Sunday: Off Week 2: Monday: Off Tuesday: 17:00 - 22:00 Wednesday: 17:00 - 22:00 Thursday: Off Friday: Off Saturday: 13:30 - 22:00 Sunday: 13:30 - 22:00 RX is acting as an Employment Business in relation to this vacancy.
Apr 21, 2026
Contractor
We are recruiting for several Repairs Customer Service Officers based in Chelmsford. This is working for a leading housing association. Key Details: Role: Out of Hours Repairs Support Contract: 52 weeks (part-time) Working pattern: Out of hours / weekends Duties: Acting as the first point of contact for resident enquiries via telephone Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate Raising, chasing and escalating tenant complaints as required Assisting residents to make payments, such as for rent or service charges Liaising with local Housing Officers to facilitate requests from their residents Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC's expected service level Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC's KPIs Available shifts: Weekend only: 08:00 - 17:00 Weekend only: 11:00 - 22:00 Weekend only: 13:00 - 22:00 OOH Two-Week Rota: Week 1: Monday: 17:00 - 22:00 Tuesday: Off Wednesday: Off Thursday: 17:00 - 22:00 Friday: 17:00 - 22:00 Saturday: Off Sunday: Off Week 2: Monday: Off Tuesday: 17:00 - 22:00 Wednesday: 17:00 - 22:00 Thursday: Off Friday: Off Saturday: 13:30 - 22:00 Sunday: 13:30 - 22:00 RX is acting as an Employment Business in relation to this vacancy.
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post money valuation of $1.7 bn, the round makes us the UK's first EdTech unicorn. But we're not stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Portfolio Lead curates a world class UK apprenticeship product set focused on Data upskilling. Working as one of two dedicated leads within our Data vertical, you are a data literate strategist who isn't shy about your passion for how data literacy, machine learning and advanced analytics are reshaping the workforce. You have a deep understanding of the data tooling market, both now and how it will continue to evolve. Practically, you will own the roadmap and key performance metrics for a set of products, proactively scoping new UK releases to grow bookings and influencing cross organisational decisions on how to maintain and improve programme retention and quality as we scale. You are the technical point of contact for GTM discovery, often supporting complex deal structures or tooling partnership meetings to maximise alignment between our data products and client needs. You also deeply understand what effective, high impact learning looks like in a technical data context and will support our Admissions, Delivery, Learning and Technology/Product teams to evolve their processes as we launch new products or improve our existing offerings. As we release synchronous and blended learning models, you will be vital in quality assuring our products and supporting other members of the Learning team (such as Senior Programme Designers and Technical Learning Designers) to make the right choices to maximise learner engagement. What You'll Do Portfolio Strategy Data Product Roadmap: Own the development and iteration of a subset of our Data product offerings by analysing data (both internal and external) to improve net new bookings, customer retention and learner retention Market Alignment: Validate our assumptions and competitor analysis in the market in partnership with Product Marketing, shaping how we communicate technical value and competitor positioning Horizon Scanning: Stay ahead of the curve on data and tooling trends to identify new skills development pain points and opportunities Investment Validation: Support GTM, Finance and our Delivery teams to scope custom data offerings, balancing market potential against the technical investment required. Product Development, Launch & Iteration Learning Squad Management and Prioritisation: work collaboratively with stakeholders across the business to create compliant apprenticeship curricula which meet learner and client needs. Use data and insights (qualitative and quantitative) to identify and prioritise opportunities for growth and improvement, including managing the backlog and prioritisation of improvements for wider Learning team members and teams external to Learning Organisational enablement and readiness: support partners in Delivery, Admissions and Product to assess and enable the readiness of our systems and people to deliver a high quality learning experience Proactive Risk Mitigation: Identify and elevate risks across all levels in the organisation, including C Suite, to ensure products remain on track to hit quality benchmarks. Agile Feedback Integration: Establish and lead rigorous feedback loops for your products. You won't just "collect" feedback; you will find effective ways to synthesise what you are hearing from different sources including our own internal delivery teams, learners and clients Expert Credibility: Serve as the internal and external "voice" of the data practitioner, building trust with technical leaders and stakeholders at all levels What You'll Bring Data Domain Expertise: A strong background in data upskilling with an existing network of experts and sources you trust to help you stay at the cutting edge-you understand the difference between a data warehouse and a data lake, and you know which libraries or tools are currently (or soon to be) essential for the modern data stack in a range of customer types Product or Curriculum Launch Experience: Proven experience working with a broad cross functional group of stakeholders to launch learning products and their ongoing improvements Confident Written and Oral Communication at all levels: You switch with ease from talking about the technical specifications of a new learning lab environment, to effectively raising a risk with the SLT on product performance, to convincing a Chief Data Officer on the ROI your products bring to his business metrics. You actively enjoy thinking about how to influence these different stakeholders Ability to distinguish between signal and noise: You know how to make stakeholders feel heard whilst holding the line on what is right to prioritise and why. You effectively balance the need to improve learner experience with the practical realities of working with constrained resources A strong vision for applied learning: you strongly believe in the power of apprenticeship and applied learning models to supercharge the acquisition of data skills and you bring vision and expertise both internally and externally to how to do this effectively AI enabled practices: you are confident in building and using AI workflows to automate research, development and reporting tasks, and are excited about embracing AI to help you spend time on the tasks which most need your expertise Preferred Skills and Qualifications Relevant industry experience: work experience in a data aligned field such as Data Science, Analytics or Engineering Instructional Literacy: Experience with cohort based or online content creation, specifically within technical or professional training Regulatory Knowledge Experience working within regulated structures (e.g., UK Apprenticeship Levy) is a significant plus. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect - Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Apr 21, 2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post money valuation of $1.7 bn, the round makes us the UK's first EdTech unicorn. But we're not stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Portfolio Lead curates a world class UK apprenticeship product set focused on Data upskilling. Working as one of two dedicated leads within our Data vertical, you are a data literate strategist who isn't shy about your passion for how data literacy, machine learning and advanced analytics are reshaping the workforce. You have a deep understanding of the data tooling market, both now and how it will continue to evolve. Practically, you will own the roadmap and key performance metrics for a set of products, proactively scoping new UK releases to grow bookings and influencing cross organisational decisions on how to maintain and improve programme retention and quality as we scale. You are the technical point of contact for GTM discovery, often supporting complex deal structures or tooling partnership meetings to maximise alignment between our data products and client needs. You also deeply understand what effective, high impact learning looks like in a technical data context and will support our Admissions, Delivery, Learning and Technology/Product teams to evolve their processes as we launch new products or improve our existing offerings. As we release synchronous and blended learning models, you will be vital in quality assuring our products and supporting other members of the Learning team (such as Senior Programme Designers and Technical Learning Designers) to make the right choices to maximise learner engagement. What You'll Do Portfolio Strategy Data Product Roadmap: Own the development and iteration of a subset of our Data product offerings by analysing data (both internal and external) to improve net new bookings, customer retention and learner retention Market Alignment: Validate our assumptions and competitor analysis in the market in partnership with Product Marketing, shaping how we communicate technical value and competitor positioning Horizon Scanning: Stay ahead of the curve on data and tooling trends to identify new skills development pain points and opportunities Investment Validation: Support GTM, Finance and our Delivery teams to scope custom data offerings, balancing market potential against the technical investment required. Product Development, Launch & Iteration Learning Squad Management and Prioritisation: work collaboratively with stakeholders across the business to create compliant apprenticeship curricula which meet learner and client needs. Use data and insights (qualitative and quantitative) to identify and prioritise opportunities for growth and improvement, including managing the backlog and prioritisation of improvements for wider Learning team members and teams external to Learning Organisational enablement and readiness: support partners in Delivery, Admissions and Product to assess and enable the readiness of our systems and people to deliver a high quality learning experience Proactive Risk Mitigation: Identify and elevate risks across all levels in the organisation, including C Suite, to ensure products remain on track to hit quality benchmarks. Agile Feedback Integration: Establish and lead rigorous feedback loops for your products. You won't just "collect" feedback; you will find effective ways to synthesise what you are hearing from different sources including our own internal delivery teams, learners and clients Expert Credibility: Serve as the internal and external "voice" of the data practitioner, building trust with technical leaders and stakeholders at all levels What You'll Bring Data Domain Expertise: A strong background in data upskilling with an existing network of experts and sources you trust to help you stay at the cutting edge-you understand the difference between a data warehouse and a data lake, and you know which libraries or tools are currently (or soon to be) essential for the modern data stack in a range of customer types Product or Curriculum Launch Experience: Proven experience working with a broad cross functional group of stakeholders to launch learning products and their ongoing improvements Confident Written and Oral Communication at all levels: You switch with ease from talking about the technical specifications of a new learning lab environment, to effectively raising a risk with the SLT on product performance, to convincing a Chief Data Officer on the ROI your products bring to his business metrics. You actively enjoy thinking about how to influence these different stakeholders Ability to distinguish between signal and noise: You know how to make stakeholders feel heard whilst holding the line on what is right to prioritise and why. You effectively balance the need to improve learner experience with the practical realities of working with constrained resources A strong vision for applied learning: you strongly believe in the power of apprenticeship and applied learning models to supercharge the acquisition of data skills and you bring vision and expertise both internally and externally to how to do this effectively AI enabled practices: you are confident in building and using AI workflows to automate research, development and reporting tasks, and are excited about embracing AI to help you spend time on the tasks which most need your expertise Preferred Skills and Qualifications Relevant industry experience: work experience in a data aligned field such as Data Science, Analytics or Engineering Instructional Literacy: Experience with cohort based or online content creation, specifically within technical or professional training Regulatory Knowledge Experience working within regulated structures (e.g., UK Apprenticeship Levy) is a significant plus. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M Powered Weekend) and 8 bank holidays per year Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect - Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
Apr 21, 2026
Contractor
Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)
About the role: Temporary Accommodation Placement Officer This is an important role within the TA placements team, responsible for supporting residents into temporary accommodation and ensuring Camden allocates suitable emergency and temporary accommodation in accordance with housing legislation and guidance. You will provide comprehensive housing advice, guidance and support to residents, and lead on sourcing appropriate temporary housing options. Example outcomes or objectives that this role will deliver: Temporary Accommodation Placement Officer To facilitate the temporary allocation process and all related functions including assessing and placing homeless households in all forms of suitable and affordable temporary accommodation in discharge of the councils duty, setting up and ending tenancies as appropriate To source and book temporary accommodation placements on a daily basis To assess applicants essential housing needs and ensure these are considered and met in providing temporary and interim accommodation, conducting difficult conversations such as refusal interviews and where necessary undertaking the discharge of the Councils relevant statutory duty. To sign up households into temporary accommodation and ensure all relevant paperwork is completed, including housing benefit claims Working collaboratively with colleagues across housing services to achieve better housing solutions and outcomes for households in emergency accommodation To assist with required arrangements and transport, removals, storage for households moving into/out of temporary accommodation, interpreting services and related functions. Responsibility for updating the authoritys IT Housing Systems, ensuring details are correct to ensure timely and accurate records and the legal obligations for both landlord and tenant can be met. To assist colleagues meet the Councils obligations with emergency decants and transfers. To offer advice, guidance, and support to residents, with regards to all potential housing options, temporary accommodation, and social housing. To comply with all relevant policies, procedures and working practices, including equal opportunities, domestic abuse, racial and sexual harassment, transfers between dwellings and responding to emergencies. To attend such training courses as required to fulfil the duties of the post and to enhance performance appropriate to the needs of the service. To participate in the induction of new staff both from this service and other departments. To carry out other duties consistent with the job purpose as may arise from time to time. About you Temporary Accommodation Placement Officer Were looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational and compassionate way, with the best outcomes for residents at its heart. In addition: You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camdens community. You are proactive: You take action to address problems and support people, as early as possible. You keep services accessible: You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents. You take a caring approach: You listen, understand and have others concerns in mind. You are happiest when residents are. You believe in doing things together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind. Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar. Skills Framework: Temporary Accommodation Placement Officer Proactive: Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them. Sharing and acting on feedback from residents, to keep improving our services. Keeping accurate and clear records, so colleagues can access all the information needed.
Apr 21, 2026
Contractor
About the role: Temporary Accommodation Placement Officer This is an important role within the TA placements team, responsible for supporting residents into temporary accommodation and ensuring Camden allocates suitable emergency and temporary accommodation in accordance with housing legislation and guidance. You will provide comprehensive housing advice, guidance and support to residents, and lead on sourcing appropriate temporary housing options. Example outcomes or objectives that this role will deliver: Temporary Accommodation Placement Officer To facilitate the temporary allocation process and all related functions including assessing and placing homeless households in all forms of suitable and affordable temporary accommodation in discharge of the councils duty, setting up and ending tenancies as appropriate To source and book temporary accommodation placements on a daily basis To assess applicants essential housing needs and ensure these are considered and met in providing temporary and interim accommodation, conducting difficult conversations such as refusal interviews and where necessary undertaking the discharge of the Councils relevant statutory duty. To sign up households into temporary accommodation and ensure all relevant paperwork is completed, including housing benefit claims Working collaboratively with colleagues across housing services to achieve better housing solutions and outcomes for households in emergency accommodation To assist with required arrangements and transport, removals, storage for households moving into/out of temporary accommodation, interpreting services and related functions. Responsibility for updating the authoritys IT Housing Systems, ensuring details are correct to ensure timely and accurate records and the legal obligations for both landlord and tenant can be met. To assist colleagues meet the Councils obligations with emergency decants and transfers. To offer advice, guidance, and support to residents, with regards to all potential housing options, temporary accommodation, and social housing. To comply with all relevant policies, procedures and working practices, including equal opportunities, domestic abuse, racial and sexual harassment, transfers between dwellings and responding to emergencies. To attend such training courses as required to fulfil the duties of the post and to enhance performance appropriate to the needs of the service. To participate in the induction of new staff both from this service and other departments. To carry out other duties consistent with the job purpose as may arise from time to time. About you Temporary Accommodation Placement Officer Were looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational and compassionate way, with the best outcomes for residents at its heart. In addition: You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camdens community. You are proactive: You take action to address problems and support people, as early as possible. You keep services accessible: You believe in working to make services approachable, transparent and easy going the extra mile to meet the diverse needs of residents. You take a caring approach: You listen, understand and have others concerns in mind. You are happiest when residents are. You believe in doing things together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind. Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar. Skills Framework: Temporary Accommodation Placement Officer Proactive: Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them. Sharing and acting on feedback from residents, to keep improving our services. Keeping accurate and clear records, so colleagues can access all the information needed.
Our client is looking for an experienced Responsible for a Housing Advice and Options Manager. You will be inccharge of x5 Team Leaders, x1 Senior Landlord Liaison Officer, x1 Reviews Officer in the Directorate and Service area: Strategic Housing, Development and Property Services (Adults, Health Partnerships and Housing (DASS), and Children s Services) Ideally someone who is experienced in private rented sector access work, and who is feeling prepared for the changes coming on 1 May (Renters Rights Act). They are looking for a strong leader, and someone that can performance manager and drive forward service improvement. Principal responsibilities Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the client meets its statutory duties in line with legislation, guidance, caselaw and the Council s Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity. Lead in the procurement, development, management and future improvements to the Council s housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Manage, motivate and lead a team of officers working across the housing advice and options service to achieve service delivery and positive results. Manage housing advice and options payments and budgets including forecasting expenditure, taking corrective action where pressures occur. Develop, coordinate, and deliver the clients Homelessness and Rough Sleeping Strategy and essential policies relating to the housing advice and options service, and assist and support the development of wider directorate / corporate transformations, strategies, plans, policies and procedures, ensuring compliance with statutory requirements reflecting good practice. Actively promote / improve multi agency working / forums with internal and external partners / services to address housing needs and prevention and relief of homelessness. Complete related grant funding bids and develop and implement any associated projects and initiatives with the aim of improving the housing advice and options service and outcomes. Assist in the drafting of reports and undertake presentations to all decision making/governance groups in relation to the housing advice and options service. General responsibilities Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Comply with the clients policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the clients committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Working Mondy to Friday 9am to 5.30pm If you feel you have the right skills for the role please apply via CV
Apr 20, 2026
Contractor
Our client is looking for an experienced Responsible for a Housing Advice and Options Manager. You will be inccharge of x5 Team Leaders, x1 Senior Landlord Liaison Officer, x1 Reviews Officer in the Directorate and Service area: Strategic Housing, Development and Property Services (Adults, Health Partnerships and Housing (DASS), and Children s Services) Ideally someone who is experienced in private rented sector access work, and who is feeling prepared for the changes coming on 1 May (Renters Rights Act). They are looking for a strong leader, and someone that can performance manager and drive forward service improvement. Principal responsibilities Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the client meets its statutory duties in line with legislation, guidance, caselaw and the Council s Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity. Lead in the procurement, development, management and future improvements to the Council s housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Manage, motivate and lead a team of officers working across the housing advice and options service to achieve service delivery and positive results. Manage housing advice and options payments and budgets including forecasting expenditure, taking corrective action where pressures occur. Develop, coordinate, and deliver the clients Homelessness and Rough Sleeping Strategy and essential policies relating to the housing advice and options service, and assist and support the development of wider directorate / corporate transformations, strategies, plans, policies and procedures, ensuring compliance with statutory requirements reflecting good practice. Actively promote / improve multi agency working / forums with internal and external partners / services to address housing needs and prevention and relief of homelessness. Complete related grant funding bids and develop and implement any associated projects and initiatives with the aim of improving the housing advice and options service and outcomes. Assist in the drafting of reports and undertake presentations to all decision making/governance groups in relation to the housing advice and options service. General responsibilities Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Comply with the clients policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the clients committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Working Mondy to Friday 9am to 5.30pm If you feel you have the right skills for the role please apply via CV
Head of Service - Highways & Transportation Salary: £77,899 Expiry: 17/05/2026 Location: North East Lincolnshire We are seeking an exceptional leader to take on the role of Head of Service - Highways & Transportation, providing strategic direction, professional leadership and organisational assurance for one of our most critical statutory services. North East Lincolnshire Council is reimagining how highways and transportation services are led and delivered - placing innovation, sustainability, safety and community outcomes at the heart of everything we do. This is a senior leadership role with accountability for the performance, resilience and future development of highways and transport services across the borough. About the Role As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council's highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. You will lead the development and delivery of service strategies, capital and revenue programmes, and improvement initiatives aligned to our corporate priorities, statutory duties and available resources. Working closely with elected members, senior officers, partners and stakeholders, you will play a pivotal role in shaping transport outcomes that support economic growth, regeneration, climate resilience and community wellbeing. Responsibilities Providing strategic leadership for highways and transportation services, ensuring statutory duties are discharged effectively Leading and managing senior officers and multidisciplinary teams across highway maintenance, transport, traffic management, flood risk, structures and road safety Overseeing capital and revenue programmes, ensuring strong governance, financial control and value for money Establishing and maintaining effective partnerships with internal services, contractors, developers, statutory bodies and regional organisations Ensuring robust arrangements for health & safety, risk management, business continuity and service resilience Contributing to corporate strategy, regeneration programmes and cross council transformation initiatives Acting as a deputy to the Assistant Director of Infrastructure and providing visible leadership both internally and externally Qualifications Proven leadership at a senior level within highways or transport services A strong understanding of statutory, regulatory and governance requirements Experience managing complex budgets, programmes and organisational change Excellent political awareness and the ability to operate effectively in a local government environment A collaborative, values led leadership style with a commitment to continuous improvement Benefits As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension. You will also have access to our exclusive RewardNEL platform, which includes a variety of salary sacrifice schemes such as Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our in house wellbeing support, free and discounted local car parking and instant access to new savings at major retailers, entertainment and hotels. Staff can also benefit from flexible working and excellent training and development opportunities and a fostering friendly scheme. Equal Opportunities We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action and make the organisation a safe space for colleagues to feel connected.
Apr 20, 2026
Full time
Head of Service - Highways & Transportation Salary: £77,899 Expiry: 17/05/2026 Location: North East Lincolnshire We are seeking an exceptional leader to take on the role of Head of Service - Highways & Transportation, providing strategic direction, professional leadership and organisational assurance for one of our most critical statutory services. North East Lincolnshire Council is reimagining how highways and transportation services are led and delivered - placing innovation, sustainability, safety and community outcomes at the heart of everything we do. This is a senior leadership role with accountability for the performance, resilience and future development of highways and transport services across the borough. About the Role As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council's highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. You will lead the development and delivery of service strategies, capital and revenue programmes, and improvement initiatives aligned to our corporate priorities, statutory duties and available resources. Working closely with elected members, senior officers, partners and stakeholders, you will play a pivotal role in shaping transport outcomes that support economic growth, regeneration, climate resilience and community wellbeing. Responsibilities Providing strategic leadership for highways and transportation services, ensuring statutory duties are discharged effectively Leading and managing senior officers and multidisciplinary teams across highway maintenance, transport, traffic management, flood risk, structures and road safety Overseeing capital and revenue programmes, ensuring strong governance, financial control and value for money Establishing and maintaining effective partnerships with internal services, contractors, developers, statutory bodies and regional organisations Ensuring robust arrangements for health & safety, risk management, business continuity and service resilience Contributing to corporate strategy, regeneration programmes and cross council transformation initiatives Acting as a deputy to the Assistant Director of Infrastructure and providing visible leadership both internally and externally Qualifications Proven leadership at a senior level within highways or transport services A strong understanding of statutory, regulatory and governance requirements Experience managing complex budgets, programmes and organisational change Excellent political awareness and the ability to operate effectively in a local government environment A collaborative, values led leadership style with a commitment to continuous improvement Benefits As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension. You will also have access to our exclusive RewardNEL platform, which includes a variety of salary sacrifice schemes such as Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our in house wellbeing support, free and discounted local car parking and instant access to new savings at major retailers, entertainment and hotels. Staff can also benefit from flexible working and excellent training and development opportunities and a fostering friendly scheme. Equal Opportunities We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action and make the organisation a safe space for colleagues to feel connected.
Managing Agent Officer (leasehold) 25 PAYE or 32 umbrella Central London - Hybrid working Initial 3 month contract The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. Essential: Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations. Experience of managing a large and varied workload, meeting performance targets. Experience and responsibility of health and safety compliance. Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent). QualificationsLevel 2 (GCSE Grades A - C or equivalent) in Maths and English. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 19, 2026
Seasonal
Managing Agent Officer (leasehold) 25 PAYE or 32 umbrella Central London - Hybrid working Initial 3 month contract The overall purpose of the role is to deliver an excellent leasehold management service and customer experience on housing developments which are partly or wholly owned and / or managed by third-party landlord and managing agents. Our client is looking for a confident communicator with an excellent standard of written and verbal skills, supported by a solid working knowledge of key legislation such as the Landlord and Tenant Act 1985 (S18-30) and the Commonhold & Leasehold Reform Act 2002, as well as RICS and ARMA guidelines. Strong working knowledge of scrutinising service charge demands, accounts and formal notices from managing agents and addressing areas of concern or non-compliance will be a key part of this role. Essential: Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions. Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations. Experience of managing a large and varied workload, meeting performance targets. Experience and responsibility of health and safety compliance. Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent). QualificationsLevel 2 (GCSE Grades A - C or equivalent) in Maths and English. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 41,000 Per Annum The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service. Duties: Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice. Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Calculate and issue annual sinking fund statements. Set service charges for new developments, ensuring sinking funds set where required. Calculate freeholders' estate-based charges are billed in line with the transfer and deeds. Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules. Accurately apply of rents and service charges to accounts and on relet. Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA) Experience Required: Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing. Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits.
Apr 18, 2026
Full time
An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 41,000 Per Annum The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service. Duties: Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice. Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Calculate and issue annual sinking fund statements. Set service charges for new developments, ensuring sinking funds set where required. Calculate freeholders' estate-based charges are billed in line with the transfer and deeds. Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules. Accurately apply of rents and service charges to accounts and on relet. Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA) Experience Required: Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing. Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits.
Finance Assistant (Permanent) Location: Kings Cross, Central London Contract Type: Permanent Annual Salary: Up to 30,000 Working Pattern: Full-Time (35 hours per week, Monday to Friday) Are you passionate about finance and eager to make a difference in the housing sector? Join a dynamic finance team at a dedicated public sector organisation based in the heart of London! We are on the lookout for a motivated Finance Assistant who thrives in a collaborative environment and is committed to delivering excellent customer service. Our client is a small but impactful social housing landlord that prioritises residents in everything they do. Their team works closely together, ensuring that every member plays a vital role in enhancing the lives of their residents. If you are ready to contribute to their "one team" approach, we want to hear from you! Key Responsibilities: As a Finance Assistant, you will take on a variety of tasks that support our client's finance function, including: Invoice Processing: Assisting with the processing and coding of purchase invoices. Supplier Payments: Helping prepare supplier payment runs and responding to supplier queries. Service Charge Accounts: Assisting in the preparation of Service Charge accounts for residents. Bank Receipts: Processing bank receipts, ensuring rent ledgers are consistently updated. General Office Duties: Providing support with various office tasks as required. What You'll Do: You will report directly to the Senior Finance Officer and play a crucial role in maintaining financial processes. Your day-to-day tasks will include: Maintaining the purchase ledger and processing invoices. Keeping tenant rent accounts updated with receipts, including Housing Benefit payments. Preparing bank reconciliations and ensuring accurate electronic filing. Upholding confidentiality and adhering to GDPR and Data Protection policies. Who We're Looking For: To excel in this role, you should possess: Strong IT skills (Microsoft Excel, Word, and Outlook). A good command of both Maths and English. Excellent interpersonal skills and attention to detail. Basic accounting knowledge or experience (AAT qualification is a plus!). Awareness of GDPR regulations and the importance of data security. Strong organizational skills and the ability to multitask effectively. Working Conditions: Hours: Office-based for 3 to 5 days per week. Core Hours: 9am to 5pm with a one-hour lunch break. Location: Kings Cross, Central London What We Offer: Competitive salary ranging up to 30,000 per annum. Generous holiday allowance of 26 days per year, plus bank holidays. Pension scheme with an 8.5% employer contribution. Opportunity for AAT study package if desired. A supportive and inclusive workplace culture. Ready for a new challenge? If you are excited about the opportunity to make a meaningful impact in the housing sector and are eager to grow your finance career, we would love to hear from you! Interviews will take place in person in late April, so candidates will ideally be immediately available or on a short notice period (1 month maximum).
Apr 18, 2026
Full time
Finance Assistant (Permanent) Location: Kings Cross, Central London Contract Type: Permanent Annual Salary: Up to 30,000 Working Pattern: Full-Time (35 hours per week, Monday to Friday) Are you passionate about finance and eager to make a difference in the housing sector? Join a dynamic finance team at a dedicated public sector organisation based in the heart of London! We are on the lookout for a motivated Finance Assistant who thrives in a collaborative environment and is committed to delivering excellent customer service. Our client is a small but impactful social housing landlord that prioritises residents in everything they do. Their team works closely together, ensuring that every member plays a vital role in enhancing the lives of their residents. If you are ready to contribute to their "one team" approach, we want to hear from you! Key Responsibilities: As a Finance Assistant, you will take on a variety of tasks that support our client's finance function, including: Invoice Processing: Assisting with the processing and coding of purchase invoices. Supplier Payments: Helping prepare supplier payment runs and responding to supplier queries. Service Charge Accounts: Assisting in the preparation of Service Charge accounts for residents. Bank Receipts: Processing bank receipts, ensuring rent ledgers are consistently updated. General Office Duties: Providing support with various office tasks as required. What You'll Do: You will report directly to the Senior Finance Officer and play a crucial role in maintaining financial processes. Your day-to-day tasks will include: Maintaining the purchase ledger and processing invoices. Keeping tenant rent accounts updated with receipts, including Housing Benefit payments. Preparing bank reconciliations and ensuring accurate electronic filing. Upholding confidentiality and adhering to GDPR and Data Protection policies. Who We're Looking For: To excel in this role, you should possess: Strong IT skills (Microsoft Excel, Word, and Outlook). A good command of both Maths and English. Excellent interpersonal skills and attention to detail. Basic accounting knowledge or experience (AAT qualification is a plus!). Awareness of GDPR regulations and the importance of data security. Strong organizational skills and the ability to multitask effectively. Working Conditions: Hours: Office-based for 3 to 5 days per week. Core Hours: 9am to 5pm with a one-hour lunch break. Location: Kings Cross, Central London What We Offer: Competitive salary ranging up to 30,000 per annum. Generous holiday allowance of 26 days per year, plus bank holidays. Pension scheme with an 8.5% employer contribution. Opportunity for AAT study package if desired. A supportive and inclusive workplace culture. Ready for a new challenge? If you are excited about the opportunity to make a meaningful impact in the housing sector and are eager to grow your finance career, we would love to hear from you! Interviews will take place in person in late April, so candidates will ideally be immediately available or on a short notice period (1 month maximum).
A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £28.56 umbrella and £21.59 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice
Apr 18, 2026
Seasonal
A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £28.56 umbrella and £21.59 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice
You can find out more about this in ourGlobal Head of Planning and Forecasting page is loaded Global Head of Planning and Forecastinglocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR-The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youGlobal Head of Planning & ForecastingDescriptionReporting to the Global Head of Group Reporting in London, this is an exciting opportunity for an experienced finance professional to lead a high caleribre 3 person team and to lead the Apex Group Planning and rolling forecast process following the golive of a new ERP system.Responsibilities includes: Development of the planning and rolling forecast model Strategic target setting for the annual plan Driving the plan sign-off process with the regions Preparation of the Group plan or forecast presentationEmphasis is on enhancing the Workday Adaptive Planning model including leveraging forward looking inputs and scenario planning. Strong communication skills are required as reviews are held with the c-suite within the organisation (CEO and Founder, CFO, COO, etc). The role will collaborate with colleagues within FP&A (e.g. business partners and revenue reporting lead). An excellent knowledge of financials, accounting, analytics and attention to detail is key.Job specification Lead the annual plan, plan model development and plan governance processes: Own the end-to-end group planning process, from written instructions, to final board presentations Develop strategic financial targets together with the Group Head of FP&A and the Group CEO/CFO/COO/Chief Commercial Officer. Establish mechanisms to ensure that bottom-up plans deliver against the group strategic targets Create plan dashboards for executive review, to enure planning gaps / issues are identified early in the process Create plan dashboards for regional and product line reviews, to ensure that regions and product heads have a good knowledge of their plan, and to ensure that reviews are robust enough to allow for plan sign-offs Design and prepare the plan board deck together with the Group Head of FP&A and the Group CFO/COO/Chief Commercial Officer Prepare FX risk analysis and maintain the Plan constant currency reporting Plan sign-off status tracking engaging directly with the regional teams Prepare the presentation for the annual plan or forecast Maintain the Plan and update for geography changes (e.g. product line changes) Develop driver based modelling for scenario planning Expand current planning model to include full cashflow and balance sheet plans Working with technical experts, establish integrations to various source systems Monitor performance of the Planning model • Oversee the ongoing maintenance of the Planning model Develop the monthly rolling forecast process Review and understand monthly variances to plan, including KPI's, e.g. Organic Growth, Efficiency Scores Develop the rolling forecast process, including agreement and sign-off by regional and product line heads Provide insight to businesses on run rates needed to achieve the monthly plan and revised forecasts Provide FX risk analysis and maintain the forecast constant currency reporting Ad Hoc: Run ad hoc reporting and analysis for the Group Head of FP&A relating to c-suite queries Skills Required: Bachelor's degree in Accounting/Finance Strong communication and writing skills to support commentary for senior executives Strong technical skills with experience working with large data sets Knowledge of Workday and Adaptive Planning (group management reporting system) an added advantage Attention to details Minimum 10 years Post Qualification experience Demonstrable Team Player in a Global Team Build excellent working relationships with a broad range of stakeholders Motivate and empower team members by building their capabilities Ensure deliverables are produced and reviewed to a high standard and delivered in a timely manner Encourage a healthy working environment for the team What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Competitive remuneration commensurate with skills and experience; Training and development opportunities A high level of visibility within a large organisation on an upwards trajectory Being part of a high performing team with a strong team cultureDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We're a people-powered business, and our people are full of ambition. Together, we're inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you'll experience more here than you would at most other companies.
Apr 17, 2026
Full time
You can find out more about this in ourGlobal Head of Planning and Forecasting page is loaded Global Head of Planning and Forecastinglocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR-The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youGlobal Head of Planning & ForecastingDescriptionReporting to the Global Head of Group Reporting in London, this is an exciting opportunity for an experienced finance professional to lead a high caleribre 3 person team and to lead the Apex Group Planning and rolling forecast process following the golive of a new ERP system.Responsibilities includes: Development of the planning and rolling forecast model Strategic target setting for the annual plan Driving the plan sign-off process with the regions Preparation of the Group plan or forecast presentationEmphasis is on enhancing the Workday Adaptive Planning model including leveraging forward looking inputs and scenario planning. Strong communication skills are required as reviews are held with the c-suite within the organisation (CEO and Founder, CFO, COO, etc). The role will collaborate with colleagues within FP&A (e.g. business partners and revenue reporting lead). An excellent knowledge of financials, accounting, analytics and attention to detail is key.Job specification Lead the annual plan, plan model development and plan governance processes: Own the end-to-end group planning process, from written instructions, to final board presentations Develop strategic financial targets together with the Group Head of FP&A and the Group CEO/CFO/COO/Chief Commercial Officer. Establish mechanisms to ensure that bottom-up plans deliver against the group strategic targets Create plan dashboards for executive review, to enure planning gaps / issues are identified early in the process Create plan dashboards for regional and product line reviews, to ensure that regions and product heads have a good knowledge of their plan, and to ensure that reviews are robust enough to allow for plan sign-offs Design and prepare the plan board deck together with the Group Head of FP&A and the Group CFO/COO/Chief Commercial Officer Prepare FX risk analysis and maintain the Plan constant currency reporting Plan sign-off status tracking engaging directly with the regional teams Prepare the presentation for the annual plan or forecast Maintain the Plan and update for geography changes (e.g. product line changes) Develop driver based modelling for scenario planning Expand current planning model to include full cashflow and balance sheet plans Working with technical experts, establish integrations to various source systems Monitor performance of the Planning model • Oversee the ongoing maintenance of the Planning model Develop the monthly rolling forecast process Review and understand monthly variances to plan, including KPI's, e.g. Organic Growth, Efficiency Scores Develop the rolling forecast process, including agreement and sign-off by regional and product line heads Provide insight to businesses on run rates needed to achieve the monthly plan and revised forecasts Provide FX risk analysis and maintain the forecast constant currency reporting Ad Hoc: Run ad hoc reporting and analysis for the Group Head of FP&A relating to c-suite queries Skills Required: Bachelor's degree in Accounting/Finance Strong communication and writing skills to support commentary for senior executives Strong technical skills with experience working with large data sets Knowledge of Workday and Adaptive Planning (group management reporting system) an added advantage Attention to details Minimum 10 years Post Qualification experience Demonstrable Team Player in a Global Team Build excellent working relationships with a broad range of stakeholders Motivate and empower team members by building their capabilities Ensure deliverables are produced and reviewed to a high standard and delivered in a timely manner Encourage a healthy working environment for the team What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Competitive remuneration commensurate with skills and experience; Training and development opportunities A high level of visibility within a large organisation on an upwards trajectory Being part of a high performing team with a strong team cultureDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We're a people-powered business, and our people are full of ambition. Together, we're inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you'll experience more here than you would at most other companies.
Peaks & Plains Housing Trust
Macclesfield, Cheshire
Income Officer Macclesfield - Agile working - offering a mix of office and home working £32,329 per annum Full Time, Permanent - 37 hours per week Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities. Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us. The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts. In return we can offer you: A minimum of 28 days holiday per year (plus birthday leave and bank holidays). Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield. Attractive Defined Contribution Pension Scheme with Employer's contributions up to 12% Access to our Health Cash Plan Training and development. Let us know where you want to get to and we'll help you get there. A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. A state of the art modern office with a friendly working environment You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential. Our Values are at the core of everything we do, so we are looking for someone who's values agree with ours and will embed these too! We value our people and care about our customers. It's an exciting time to join the Trust as we grow from strength to strength. Apply now!
Apr 17, 2026
Full time
Income Officer Macclesfield - Agile working - offering a mix of office and home working £32,329 per annum Full Time, Permanent - 37 hours per week Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes, and investing in our thriving communities. Our Income Team is an enthusiastic group with a commitment to making a difference to our customers. Due to an internal move, we now seek an equally dynamic individual to join us. The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts. In return we can offer you: A minimum of 28 days holiday per year (plus birthday leave and bank holidays). Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield. Attractive Defined Contribution Pension Scheme with Employer's contributions up to 12% Access to our Health Cash Plan Training and development. Let us know where you want to get to and we'll help you get there. A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts. A state of the art modern office with a friendly working environment You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential. Our Values are at the core of everything we do, so we are looking for someone who's values agree with ours and will embed these too! We value our people and care about our customers. It's an exciting time to join the Trust as we grow from strength to strength. Apply now!
Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London. What the Job Will Be Doing Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996 Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy Act as the escalation point for complex homelessness and allocations cases Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways Identify and resolve service issues, including backlogs in reviews, complaints, and allocations Implement and improve processes, policies, and quality assurance frameworks Monitor and report on service performance, KPIs, and risk areas Provide technical guidance and support to officers, ensuring high-quality decision making What You Will Need Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017 Proven experience managing Section 202 Reviews Experience handling Stage 2 complaints and dealing with the Housing Ombudsman Background in allocations and/or homelessness services within a Local Authority Experience managing complex cases involving suitability, discharge of duty, and housing needs Ability to manage workloads, prioritise effectively, and drive service improvements Strong written skills, particularly in producing robust and defensible decisions
Apr 17, 2026
Contractor
Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London. What the Job Will Be Doing Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996 Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy Act as the escalation point for complex homelessness and allocations cases Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways Identify and resolve service issues, including backlogs in reviews, complaints, and allocations Implement and improve processes, policies, and quality assurance frameworks Monitor and report on service performance, KPIs, and risk areas Provide technical guidance and support to officers, ensuring high-quality decision making What You Will Need Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017 Proven experience managing Section 202 Reviews Experience handling Stage 2 complaints and dealing with the Housing Ombudsman Background in allocations and/or homelessness services within a Local Authority Experience managing complex cases involving suitability, discharge of duty, and housing needs Ability to manage workloads, prioritise effectively, and drive service improvements Strong written skills, particularly in producing robust and defensible decisions
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
Apr 17, 2026
Contractor
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
We are excited to offer a fantastic opportunity for a permanent Customer and Performance Officer to join our dynamic Staffordshire Account in Stafford . This role will be carried out on-site at 1 Tipping Street, Stafford, ST16 2DH. Regular travel to Highways Depots around the county will be required. This position offers a competitive salary and the standard hours of work are 37.5 hours per week, Monday to Friday. As a Customer and Performance Officer, your role will be to develop clear and effective communications using the Microsoft suite, carry out engagement visits with internal teams to enhance collaboration and relationships, and provide support with customer enquiries by preparing and issuing responses. What You'll Do: Produce monthly newsletters, including content writing, visual design, and layout creation to deliver engaging and creative publications. Maintain and update internal communication platforms with positive news stories, updates, and other relevant content. Conduct engagement visits with internal teams to strengthen collaboration and build strong working relationships across the partnership. Support customer communication by preparing and issuing timely, accurate responses to enquiries. Develop a wide range of presentations tailored to business needs, ensuring clear messaging and professional design. Design posters, artwork, and other visual materials to meet internal and external communication requirements. Support in writing best practice documents and case studies, ensuring high-quality, evidence-based content. Assist with writing award submissions, gathering insights and producing compelling narratives. Support Social Value activities in line with contractual commitments, helping to deliver positive community impact. Participate in two Social Impact Days each year, contributing to meaningful projects and community initiatives. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities to different roles or areas of the business. Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Previous experience in a customer service/administration role. Ability to work alone or as part of a team. Experience in producing effective communications for your audience Microsoft Office skills Ability to work under pressure, think clearly and act decisively Excellent personal organisation skills Excellent listening and communication skills Excellent problem solving skills with objective analysis driven by customer need Flexible approach to work If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at (url removed)
Apr 17, 2026
Full time
We are excited to offer a fantastic opportunity for a permanent Customer and Performance Officer to join our dynamic Staffordshire Account in Stafford . This role will be carried out on-site at 1 Tipping Street, Stafford, ST16 2DH. Regular travel to Highways Depots around the county will be required. This position offers a competitive salary and the standard hours of work are 37.5 hours per week, Monday to Friday. As a Customer and Performance Officer, your role will be to develop clear and effective communications using the Microsoft suite, carry out engagement visits with internal teams to enhance collaboration and relationships, and provide support with customer enquiries by preparing and issuing responses. What You'll Do: Produce monthly newsletters, including content writing, visual design, and layout creation to deliver engaging and creative publications. Maintain and update internal communication platforms with positive news stories, updates, and other relevant content. Conduct engagement visits with internal teams to strengthen collaboration and build strong working relationships across the partnership. Support customer communication by preparing and issuing timely, accurate responses to enquiries. Develop a wide range of presentations tailored to business needs, ensuring clear messaging and professional design. Design posters, artwork, and other visual materials to meet internal and external communication requirements. Support in writing best practice documents and case studies, ensuring high-quality, evidence-based content. Assist with writing award submissions, gathering insights and producing compelling narratives. Support Social Value activities in line with contractual commitments, helping to deliver positive community impact. Participate in two Social Impact Days each year, contributing to meaningful projects and community initiatives. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities to different roles or areas of the business. Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Previous experience in a customer service/administration role. Ability to work alone or as part of a team. Experience in producing effective communications for your audience Microsoft Office skills Ability to work under pressure, think clearly and act decisively Excellent personal organisation skills Excellent listening and communication skills Excellent problem solving skills with objective analysis driven by customer need Flexible approach to work If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at (url removed)
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 17, 2026
Contractor
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
