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senior delivery manager
Surrey County Council
Change Manager
Surrey County Council Knaphill, Surrey
The starting salary for this full-time position is 53,713 per annum, based on a 36 hour working week. This is a fixed-term contract / secondment opportunity until 31st March 2027. We have a great opportunity for a Change Manager to join our fantastic Children's Social Care Transformation Team. This position is open to hybrid working with at least two days per week based at locations across Surrey. This includes one day with the team in Woking and another spent elsewhere in Surrey, dependent on business requirements. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The Transformation Team leads a range of programmes and projects dedicated to shaping, driving, and facilitating sustainable change and improvement for children in Surrey. These projects range from implementing new technologies to reviewing and improving cross division processes. This role will be part of a programme team, supporting the delivery of complex, multifaceted transformation in Children's Social Care and supporting our Directorate wide efficiencies programme. This is an exciting opportunity to lead and deliver change initiatives within the Children's Social Care Transformation Programme, ensuring alignment with strategic priorities, embedding sustainable change, fostering a cultural shift towards new ways of working, and enabling improved outcomes for children, families, and practitioners. Your key responsibilities as a Change Manager will include: Planning and delivering change activities across multiple projects and workstreams Building strong relationships with operational teams, senior leaders, and external partners to co-design and implement change effectively Developing and executing change management strategies, including clear communication, training, and engagement plans Monitoring and evaluating the impact of change initiatives, using data and feedback to drive continuous improvement Identifying and managing risks and issues that may affect delivery, escalating them when necessary As a Change Manager, you will be instrumental in championing a culture of innovation, collaboration, and ongoing improvement across Children's Services. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven experience in leading change within complex public sector environments, which could include children's services or social care Strong understanding of change management methodologies (e.g. ADKAR, Kotter) Excellent communication, facilitation, and stakeholder engagement skills Ability to work across strategic and operational levels Ability to manage multiple projects and priorities Experience in using data and insights to drive decision-making and measure impact Willingness and ability to travel around the county to meet the demands of the role and attend stakeholder meetings To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe at time when you led a significant change initiative in a complex organisation. What approach did you take to ensure successful implementation, and how did you measure its impact? How have you built and maintained effective relationships with a diverse range of stakeholders to support a change programme? What challenges did you face and how did your overcome them? Please give an example of how you have used data and insights to inform a change initiative. What data did you use and how did it influence your decision? This role involves working across multiple projects and priorities. How do you manage competing demands and ensure delivery to deadlines? The job advert closes at 23:59 on 28th April 2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 22, 2026
Contractor
The starting salary for this full-time position is 53,713 per annum, based on a 36 hour working week. This is a fixed-term contract / secondment opportunity until 31st March 2027. We have a great opportunity for a Change Manager to join our fantastic Children's Social Care Transformation Team. This position is open to hybrid working with at least two days per week based at locations across Surrey. This includes one day with the team in Woking and another spent elsewhere in Surrey, dependent on business requirements. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The Transformation Team leads a range of programmes and projects dedicated to shaping, driving, and facilitating sustainable change and improvement for children in Surrey. These projects range from implementing new technologies to reviewing and improving cross division processes. This role will be part of a programme team, supporting the delivery of complex, multifaceted transformation in Children's Social Care and supporting our Directorate wide efficiencies programme. This is an exciting opportunity to lead and deliver change initiatives within the Children's Social Care Transformation Programme, ensuring alignment with strategic priorities, embedding sustainable change, fostering a cultural shift towards new ways of working, and enabling improved outcomes for children, families, and practitioners. Your key responsibilities as a Change Manager will include: Planning and delivering change activities across multiple projects and workstreams Building strong relationships with operational teams, senior leaders, and external partners to co-design and implement change effectively Developing and executing change management strategies, including clear communication, training, and engagement plans Monitoring and evaluating the impact of change initiatives, using data and feedback to drive continuous improvement Identifying and managing risks and issues that may affect delivery, escalating them when necessary As a Change Manager, you will be instrumental in championing a culture of innovation, collaboration, and ongoing improvement across Children's Services. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven experience in leading change within complex public sector environments, which could include children's services or social care Strong understanding of change management methodologies (e.g. ADKAR, Kotter) Excellent communication, facilitation, and stakeholder engagement skills Ability to work across strategic and operational levels Ability to manage multiple projects and priorities Experience in using data and insights to drive decision-making and measure impact Willingness and ability to travel around the county to meet the demands of the role and attend stakeholder meetings To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe at time when you led a significant change initiative in a complex organisation. What approach did you take to ensure successful implementation, and how did you measure its impact? How have you built and maintained effective relationships with a diverse range of stakeholders to support a change programme? What challenges did you face and how did your overcome them? Please give an example of how you have used data and insights to inform a change initiative. What data did you use and how did it influence your decision? This role involves working across multiple projects and priorities. How do you manage competing demands and ensure delivery to deadlines? The job advert closes at 23:59 on 28th April 2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
CV-Library Ltd
CRM Assistant
CV-Library Ltd Fleet, Hampshire
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for an outstanding CRM Assistant to join our team. Reporting into the Senior CRM Manager, you will be accountable for the day-to-day execution and management of our automated, candidate-facing marketing campaigns which are leveraged through our ESP platform, Braze. This is an exciting role that involves strategy building, operational planning, lifecycle mapping and campaign creation. Automation of our CRM processes and delivering the best user experience will be at the heart of what you do. In addition, you will play a key role in developing and implementing our future cross-channel communications strategies with a focus on growing, retaining and managing job-seeker audiences. Responsibilities: Operate all CRM automations in Braze successfully and effectively, independently handling the day-to-day management of the platform Oversee the operations of client product delivery, ensuring any paid-for CRM services are delivered against expected SLAs Deliver growing levels of engagement, conversions and improved performance across email, push and other cross-channel communications Conduct all campaign optimisation, driving an always on' test and learn approach to improve user retention and engagement rates and drive long-term user loyalty Product performance reports, measuring against KPIs and forecasts, sourcing the relevant data and translating it into actionable insight Be the subject matter expert for the job seeker customer lifecycle, utilising data insights to make informed and strategic decisions Compile campaign copy and manage the visual execution of campaigns, working closely with the Design team on creative briefs Manage and oversee all campaign testing and tracking Support the Senior CRM Manager on larger scale projects, such as the introduction of new channel touchpoints and transformation of user journeys Collaborate with wider teams within Marketing to ensure CRM communications link to wider marketing messaging Help and support the B2B email team in ensuring best practices are shared amongst the team and be able to support whilst they are on leave What we're looking for Experience in a CRM role Experience with CRM software Analytical and able to independently source and translate data Strong communication skills with the ability to work with technical and non-technical stakeholders Effective problem-solving skills Operates in a well-organised manner with minimum supervision We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Apr 22, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for an outstanding CRM Assistant to join our team. Reporting into the Senior CRM Manager, you will be accountable for the day-to-day execution and management of our automated, candidate-facing marketing campaigns which are leveraged through our ESP platform, Braze. This is an exciting role that involves strategy building, operational planning, lifecycle mapping and campaign creation. Automation of our CRM processes and delivering the best user experience will be at the heart of what you do. In addition, you will play a key role in developing and implementing our future cross-channel communications strategies with a focus on growing, retaining and managing job-seeker audiences. Responsibilities: Operate all CRM automations in Braze successfully and effectively, independently handling the day-to-day management of the platform Oversee the operations of client product delivery, ensuring any paid-for CRM services are delivered against expected SLAs Deliver growing levels of engagement, conversions and improved performance across email, push and other cross-channel communications Conduct all campaign optimisation, driving an always on' test and learn approach to improve user retention and engagement rates and drive long-term user loyalty Product performance reports, measuring against KPIs and forecasts, sourcing the relevant data and translating it into actionable insight Be the subject matter expert for the job seeker customer lifecycle, utilising data insights to make informed and strategic decisions Compile campaign copy and manage the visual execution of campaigns, working closely with the Design team on creative briefs Manage and oversee all campaign testing and tracking Support the Senior CRM Manager on larger scale projects, such as the introduction of new channel touchpoints and transformation of user journeys Collaborate with wider teams within Marketing to ensure CRM communications link to wider marketing messaging Help and support the B2B email team in ensuring best practices are shared amongst the team and be able to support whilst they are on leave What we're looking for Experience in a CRM role Experience with CRM software Analytical and able to independently source and translate data Strong communication skills with the ability to work with technical and non-technical stakeholders Effective problem-solving skills Operates in a well-organised manner with minimum supervision We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Joshua Robert Recruitment
Regional Facilities Manager
Joshua Robert Recruitment City, Liverpool
Job Role - Regional Facilities Manager Location - Liverpool Salary - £51000 + Bonus Job Role - Permanent About the Role Our client is seeking an experienced and proactive Regional Facilities Manager to oversee the delivery of high-quality facilities management services across a portfolio of sites within the region. This role is responsible for ensuring operational excellence, compliance, cost efficiency and a safe, well-maintained environment for all stakeholders. Key Responsibilities Manage day-to-day facilities operations across multiple sites, ensuring consistent service delivery Lead and support on-site facilities teams and external contractors Develop and implement maintenance strategies, including planned preventative maintenance (PPM) schedules Ensure compliance with health & safety regulations, statutory requirements, and company policies Monitor budgets, control costs, and identify opportunities for efficiency improvements Oversee vendor performance, procurement processes, and contract management Act as the main point of contact for clients and senior stakeholders within the region Conduct regular site inspections and audits, ensuring high standards are maintained Support project delivery, including refurbishments, relocations, and fit-outs Key Requirements Proven experience in facilities management, ideally in a multi-site or regional role Strong knowledge of health & safety legislation and compliance standards Excellent leadership and people management skills Financial acumen with experience managing budgets and contracts Strong communication and stakeholder management abilities Ability to work independently and manage a varied workload Relevant qualifications (e.g., IWFM, NEBOSH) are desirable
Apr 22, 2026
Full time
Job Role - Regional Facilities Manager Location - Liverpool Salary - £51000 + Bonus Job Role - Permanent About the Role Our client is seeking an experienced and proactive Regional Facilities Manager to oversee the delivery of high-quality facilities management services across a portfolio of sites within the region. This role is responsible for ensuring operational excellence, compliance, cost efficiency and a safe, well-maintained environment for all stakeholders. Key Responsibilities Manage day-to-day facilities operations across multiple sites, ensuring consistent service delivery Lead and support on-site facilities teams and external contractors Develop and implement maintenance strategies, including planned preventative maintenance (PPM) schedules Ensure compliance with health & safety regulations, statutory requirements, and company policies Monitor budgets, control costs, and identify opportunities for efficiency improvements Oversee vendor performance, procurement processes, and contract management Act as the main point of contact for clients and senior stakeholders within the region Conduct regular site inspections and audits, ensuring high standards are maintained Support project delivery, including refurbishments, relocations, and fit-outs Key Requirements Proven experience in facilities management, ideally in a multi-site or regional role Strong knowledge of health & safety legislation and compliance standards Excellent leadership and people management skills Financial acumen with experience managing budgets and contracts Strong communication and stakeholder management abilities Ability to work independently and manage a varied workload Relevant qualifications (e.g., IWFM, NEBOSH) are desirable
Akkodis
D365 Product Owner (F&O and CE)//London
Akkodis
Microsoft D365 Product Manager (CE & F&O) I am seeking a Dynamics 365 Product Manager to own D365 Finance & Operations and Customer Engagement as enterprise products across their full life cycle in a multi-country, federated operating model. This is not a deep hands-on technical role, but requires strong technical fluency to: *Clearly distinguish out-of-the-box capability vs. integration vs. customisation *Protect the core solution blueprint and prevent unnecessary scope drift *Govern a System Integrator and support partner to Microsoft best practice Core Accountability *Own D365 (F&O + CE) as a product end-to-end: roadmap, backlog, releases, Microsoft One updates, and BAU change *Act as the gatekeeper for scope, customisation, and deviations from standard *Lead market-level backlog prioritisation across multiple countries *Balance global standardisation ("vanilla") with genuine local regulatory or operational needs Stakeholder & Political Management (Critical) *Strong ability to say no and manage stakeholder expectations *Operate credibly across a federated, politically complex environment *Align countries and business units back to a single core design *Engage senior stakeholders while remaining delivery-focused Leadership & Governance *Line management responsibility for: oSupply Chain Management BA oFinance BA oField Service/CE BA o(Potentially) MDM resource (longer-term reporting into Head of Data) Day-to-day governance of: oSystem Integrator (programme & BAU support) oSupport contract performance and delivery quality *Ensure solution maturity, documentation, and operational discipline Dynamics 365 Experience (Required) *Experience across both D365 F&O and CE is required oSome countries run both oOthers run F&O only, but CE experience remains essential *Comfortable operating where CE is used for Field Service, not full CRM Key Module Experience D365 Finance & Operations *Finance (all core finance modules) *Supply Chain Management: oProcurement oInventory oWarehouse oProduct Information oAsset Management oSales D365 Customer Engagement *Field Service (must-have) *Sales Technical Profile *Strong understanding of: oD365 architecture and integration patterns oCustomisation vs configuration trade-offs oRelease management and Microsoft One Version updates *Able to challenge partners credibly without needing to design or build solutions Role Profile *Product-led, not project-led *Mid-level leadership role operating across regions and entities *Strong commercial, governance, and prioritisation mindset *Comfortable owning D365 as a long-term platform, not a one-off implementation If you are interested, please get in touch with Kamilla Ryan see below) ) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 22, 2026
Full time
Microsoft D365 Product Manager (CE & F&O) I am seeking a Dynamics 365 Product Manager to own D365 Finance & Operations and Customer Engagement as enterprise products across their full life cycle in a multi-country, federated operating model. This is not a deep hands-on technical role, but requires strong technical fluency to: *Clearly distinguish out-of-the-box capability vs. integration vs. customisation *Protect the core solution blueprint and prevent unnecessary scope drift *Govern a System Integrator and support partner to Microsoft best practice Core Accountability *Own D365 (F&O + CE) as a product end-to-end: roadmap, backlog, releases, Microsoft One updates, and BAU change *Act as the gatekeeper for scope, customisation, and deviations from standard *Lead market-level backlog prioritisation across multiple countries *Balance global standardisation ("vanilla") with genuine local regulatory or operational needs Stakeholder & Political Management (Critical) *Strong ability to say no and manage stakeholder expectations *Operate credibly across a federated, politically complex environment *Align countries and business units back to a single core design *Engage senior stakeholders while remaining delivery-focused Leadership & Governance *Line management responsibility for: oSupply Chain Management BA oFinance BA oField Service/CE BA o(Potentially) MDM resource (longer-term reporting into Head of Data) Day-to-day governance of: oSystem Integrator (programme & BAU support) oSupport contract performance and delivery quality *Ensure solution maturity, documentation, and operational discipline Dynamics 365 Experience (Required) *Experience across both D365 F&O and CE is required oSome countries run both oOthers run F&O only, but CE experience remains essential *Comfortable operating where CE is used for Field Service, not full CRM Key Module Experience D365 Finance & Operations *Finance (all core finance modules) *Supply Chain Management: oProcurement oInventory oWarehouse oProduct Information oAsset Management oSales D365 Customer Engagement *Field Service (must-have) *Sales Technical Profile *Strong understanding of: oD365 architecture and integration patterns oCustomisation vs configuration trade-offs oRelease management and Microsoft One Version updates *Able to challenge partners credibly without needing to design or build solutions Role Profile *Product-led, not project-led *Mid-level leadership role operating across regions and entities *Strong commercial, governance, and prioritisation mindset *Comfortable owning D365 as a long-term platform, not a one-off implementation If you are interested, please get in touch with Kamilla Ryan see below) ) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
CGI
Contracts Manager (Engineering)
CGI
Contracts Manager (Engineering) Position Description As CGI's Contracts Manager you will own the reliability, safety and performance of multi-site office environments, delivering measurable reductions in operating cost and increased asset uptime. You'll shape how built-environment services support business outcomes - driving high-value facilities projects, optimizing planned maintenance regimes and negotiating commercial contracts that protect budgets and elevate workplace experience. Working with cross-functional teams and external partners, you'll enable scalable, resilient estates solutions that let clients focus on mission-critical priorities while you deliver clear, data-driven results and continuous improvement. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based in our Leeds office. Your future duties and responsibilities In this role, you will lead day-to-day mechanical and facilities operations across multiple UK locations, ensuring safety, regulatory compliance and excellent service delivery. You will manage and develop the facilities technical team, allocate the right skills to each site, and act as the primary point of contact for landlords, property managers and specialist contractors. You will influence strategic estate planning and renovations, manage planned maintenance systems (including SFG20/TABS CAFM), and take ownership of budgets, procurement and supplier performance to drive efficiency and cost savings. Key responsibilities Lead & Innovate: Direct facilities technical team, coach performance and assign resources to meet site needs. Develop & Deliver: Oversee planned and reactive maintenance, specialist contractors and project delivery for refurbishments. Optimise & Automate: Manage SFG20/TABS CAFM and processes to improve productivity and reporting. Procure & Negotiate: Source and negotiate mechanical services contracts to deliver value and compliance. Plan & Report: Produce occupancy and spend reports, review tenders, and present recommendations to the Director of Operations. Respond & Resolve: Triage and resolve emergencies or urgent site issues promptly. Collaborate & Influence: Liaise with CRE, landlords and senior stakeholders to support strategic site decisions. Travel & Presence: Provide in-person leadership across the UK region (travel required) and maintain on-site presence typically 4 days per week. Required qualifications to be successful in this role You should bring a minimum of five years' experience in mechanical engineering and facilities leadership, with demonstrable success managing multi-site operations, budgets and supplier networks. You are organised, analytically strong, excellent with stakeholder engagement and skilled at turning technical data into clear commercial decisions. Essential qualifications & experience Minimum 5 years' experience in mechanical engineering (HVAC, AC, gas & ventilation) and facilities management. Proven track record managing a facilities/technical team and contractor supply chains. Strong experience in budgeting, space planning and multi-site asset management. Proficiency with planned maintenance standards (SFG20) and CAFM systems (TABS or equivalent). Excellent Excel, PowerPoint, Word and MS Project skills. Strong commercial negotiation, procurement and contract management experience. Clear communicator with stakeholder influence at all organisational levels. Ability to work independently under pressure and travel across the UK as required. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 22, 2026
Full time
Contracts Manager (Engineering) Position Description As CGI's Contracts Manager you will own the reliability, safety and performance of multi-site office environments, delivering measurable reductions in operating cost and increased asset uptime. You'll shape how built-environment services support business outcomes - driving high-value facilities projects, optimizing planned maintenance regimes and negotiating commercial contracts that protect budgets and elevate workplace experience. Working with cross-functional teams and external partners, you'll enable scalable, resilient estates solutions that let clients focus on mission-critical priorities while you deliver clear, data-driven results and continuous improvement. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based in our Leeds office. Your future duties and responsibilities In this role, you will lead day-to-day mechanical and facilities operations across multiple UK locations, ensuring safety, regulatory compliance and excellent service delivery. You will manage and develop the facilities technical team, allocate the right skills to each site, and act as the primary point of contact for landlords, property managers and specialist contractors. You will influence strategic estate planning and renovations, manage planned maintenance systems (including SFG20/TABS CAFM), and take ownership of budgets, procurement and supplier performance to drive efficiency and cost savings. Key responsibilities Lead & Innovate: Direct facilities technical team, coach performance and assign resources to meet site needs. Develop & Deliver: Oversee planned and reactive maintenance, specialist contractors and project delivery for refurbishments. Optimise & Automate: Manage SFG20/TABS CAFM and processes to improve productivity and reporting. Procure & Negotiate: Source and negotiate mechanical services contracts to deliver value and compliance. Plan & Report: Produce occupancy and spend reports, review tenders, and present recommendations to the Director of Operations. Respond & Resolve: Triage and resolve emergencies or urgent site issues promptly. Collaborate & Influence: Liaise with CRE, landlords and senior stakeholders to support strategic site decisions. Travel & Presence: Provide in-person leadership across the UK region (travel required) and maintain on-site presence typically 4 days per week. Required qualifications to be successful in this role You should bring a minimum of five years' experience in mechanical engineering and facilities leadership, with demonstrable success managing multi-site operations, budgets and supplier networks. You are organised, analytically strong, excellent with stakeholder engagement and skilled at turning technical data into clear commercial decisions. Essential qualifications & experience Minimum 5 years' experience in mechanical engineering (HVAC, AC, gas & ventilation) and facilities management. Proven track record managing a facilities/technical team and contractor supply chains. Strong experience in budgeting, space planning and multi-site asset management. Proficiency with planned maintenance standards (SFG20) and CAFM systems (TABS or equivalent). Excellent Excel, PowerPoint, Word and MS Project skills. Strong commercial negotiation, procurement and contract management experience. Clear communicator with stakeholder influence at all organisational levels. Ability to work independently under pressure and travel across the UK as required. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
CGI
Senior Project Manager
CGI
Senior Project Manager Position Description At CGI, we are shaping the future of critical national infrastructure by delivering transformative solutions that enable the UK's Emergency Services to operate more effectively and safely. As a Project Manager within our growing portfolio, you will play a vital role in delivering high-impact programmes that support life-saving services. You will contribute to complex, large-scale initiatives, driving measurable outcomes while collaborating with diverse stakeholders. We empower our professionals to take ownership, think innovatively, and make meaningful contributions within a supportive, inclusive environment where your ideas and expertise help drive real-world impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but will require a minimum of 3 days a week working on CGI and Client offices in London or Bristol. Your future duties and responsibilities In this role, you will manage and support the delivery of projects and workstreams within a major government programme, ensuring outputs are delivered on time, within budget, and to the highest quality standards. You will play a key role in governance, reporting, and stakeholder engagement, helping to enable critical emergency services capabilities through effective project execution. Working closely with senior project leaders, you will take ownership of day-to-day delivery while contributing to continuous improvement and innovation across the programme. You will collaborate with internal teams, external stakeholders, and suppliers, building strong relationships to ensure alignment and successful outcomes. You will also contribute to a culture of shared learning, proactively identifying risks, resolving issues, and driving best practice across the project lifecycle. • Lead & Deliver project workstreams, ensuring successful outcomes aligned to time, cost, and quality • Support & Deputise for senior project leaders across key programme activities • Govern & Report on project performance, enabling informed decision-making • Manage & Mitigate risks, issues, dependencies, and assumptions proactively • Engage & Collaborate with stakeholders, suppliers, and partners at all levels • Apply & Adapt delivery methodologies to suit project and programme needs • Improve & Share best practices, driving continuous improvement across delivery Required qualifications to be successful in this role To succeed in this role, you will bring proven experience in project delivery within complex environments, alongside strong stakeholder engagement and governance expertise. You will be highly organised, detail-oriented, and comfortable working in fast-paced settings, with the ability to manage competing priorities while maintaining high standards of delivery. • You should have experience delivering projects within time, cost, and quality constraints • Strong proficiency in project management tools and methodologies • Proven ability to manage stakeholders, suppliers, and cross-functional teams • Experience managing governance, risks, issues, and project controls • Strong communication skills with the ability to influence and challenge constructively • Proficiency in Microsoft Project, Word, Excel, and PowerPoint • Ability to work proactively and manage priorities in a fast-paced environment • A recognised project management qualification (or working towards one) is desirable Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 22, 2026
Full time
Senior Project Manager Position Description At CGI, we are shaping the future of critical national infrastructure by delivering transformative solutions that enable the UK's Emergency Services to operate more effectively and safely. As a Project Manager within our growing portfolio, you will play a vital role in delivering high-impact programmes that support life-saving services. You will contribute to complex, large-scale initiatives, driving measurable outcomes while collaborating with diverse stakeholders. We empower our professionals to take ownership, think innovatively, and make meaningful contributions within a supportive, inclusive environment where your ideas and expertise help drive real-world impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but will require a minimum of 3 days a week working on CGI and Client offices in London or Bristol. Your future duties and responsibilities In this role, you will manage and support the delivery of projects and workstreams within a major government programme, ensuring outputs are delivered on time, within budget, and to the highest quality standards. You will play a key role in governance, reporting, and stakeholder engagement, helping to enable critical emergency services capabilities through effective project execution. Working closely with senior project leaders, you will take ownership of day-to-day delivery while contributing to continuous improvement and innovation across the programme. You will collaborate with internal teams, external stakeholders, and suppliers, building strong relationships to ensure alignment and successful outcomes. You will also contribute to a culture of shared learning, proactively identifying risks, resolving issues, and driving best practice across the project lifecycle. • Lead & Deliver project workstreams, ensuring successful outcomes aligned to time, cost, and quality • Support & Deputise for senior project leaders across key programme activities • Govern & Report on project performance, enabling informed decision-making • Manage & Mitigate risks, issues, dependencies, and assumptions proactively • Engage & Collaborate with stakeholders, suppliers, and partners at all levels • Apply & Adapt delivery methodologies to suit project and programme needs • Improve & Share best practices, driving continuous improvement across delivery Required qualifications to be successful in this role To succeed in this role, you will bring proven experience in project delivery within complex environments, alongside strong stakeholder engagement and governance expertise. You will be highly organised, detail-oriented, and comfortable working in fast-paced settings, with the ability to manage competing priorities while maintaining high standards of delivery. • You should have experience delivering projects within time, cost, and quality constraints • Strong proficiency in project management tools and methodologies • Proven ability to manage stakeholders, suppliers, and cross-functional teams • Experience managing governance, risks, issues, and project controls • Strong communication skills with the ability to influence and challenge constructively • Proficiency in Microsoft Project, Word, Excel, and PowerPoint • Ability to work proactively and manage priorities in a fast-paced environment • A recognised project management qualification (or working towards one) is desirable Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
CGI
Senior Transition Manager - IT Outsourcing
CGI
Senior Transition Manager - IT Outsourcing Position Description At CGI, we deliver high-impact transformation programmes that enable organisations to operate with greater agility, efficiency, and purpose. As a Transition Manager supporting our work with Wellcome Trust, you will play a pivotal role in shaping and delivering complex outsourcing transitions that underpin critical research and innovation. You will drive end-to-end transition success, ensuring seamless service continuity while enabling long-term value for a globally respected, mission-led organisation. Working within a collaborative and supportive environment, you will have the opportunity to take ownership of outcomes, influence senior stakeholders, and contribute to meaningful change across the Life Sciences and non-profit sector. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position but will need to candidate to be close to London as we are expecting you to be regularly present with the client. Your future duties and responsibilities In this role, you will lead the end-to-end transition of IT outsourcing services, ensuring a structured, controlled, and high-quality move from initiation through to operational handover. You will take ownership of transition outcomes, aligning delivery with agreed scope, timelines, and budgets while ensuring minimal disruption to critical services. Working closely with senior stakeholders across CGI and third-party suppliers, you will foster strong collaboration, enabling effective governance and decision-making throughout the transition lifecycle. You will play a key role in shaping transition strategy and execution, proactively managing risks, dependencies, and change to safeguard delivery. You will be supported by a collaborative network of experts while having the autonomy to innovate and continuously improve transition approaches in a complex, mission-driven environment. Lead & deliver end-to-end ITO transition programmes Manage & control transition plans, RAID, budgets, and governance Coordinate & align multi-vendor and stakeholder engagement Drive & assure service readiness and operational handover Mitigate & resolve risks, issues, and dependencies Report & communicate progress to senior stakeholders Required qualifications to be successful in this role To succeed in this role, you will bring strong experience leading complex IT outsourcing transitions, with the ability to operate confidently in stakeholder-rich, governance-driven environments. You will combine structured delivery expertise with strong communication skills, enabling you to influence senior stakeholders and ensure successful outcomes within mission-led organisations. You should have extensive experience delivering full ITO transitions Strong knowledge of 1st-generation outsourcing transitions is highly desirable Experience within non-profit, Life Sciences, or research environments preferred Proven ability to manage senior stakeholders in complex organisations Strong proficiency in transition governance, RAID management, and reporting Relevant certification such as PRINCE2, PMP, or equivalent Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Apr 22, 2026
Full time
Senior Transition Manager - IT Outsourcing Position Description At CGI, we deliver high-impact transformation programmes that enable organisations to operate with greater agility, efficiency, and purpose. As a Transition Manager supporting our work with Wellcome Trust, you will play a pivotal role in shaping and delivering complex outsourcing transitions that underpin critical research and innovation. You will drive end-to-end transition success, ensuring seamless service continuity while enabling long-term value for a globally respected, mission-led organisation. Working within a collaborative and supportive environment, you will have the opportunity to take ownership of outcomes, influence senior stakeholders, and contribute to meaningful change across the Life Sciences and non-profit sector. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position but will need to candidate to be close to London as we are expecting you to be regularly present with the client. Your future duties and responsibilities In this role, you will lead the end-to-end transition of IT outsourcing services, ensuring a structured, controlled, and high-quality move from initiation through to operational handover. You will take ownership of transition outcomes, aligning delivery with agreed scope, timelines, and budgets while ensuring minimal disruption to critical services. Working closely with senior stakeholders across CGI and third-party suppliers, you will foster strong collaboration, enabling effective governance and decision-making throughout the transition lifecycle. You will play a key role in shaping transition strategy and execution, proactively managing risks, dependencies, and change to safeguard delivery. You will be supported by a collaborative network of experts while having the autonomy to innovate and continuously improve transition approaches in a complex, mission-driven environment. Lead & deliver end-to-end ITO transition programmes Manage & control transition plans, RAID, budgets, and governance Coordinate & align multi-vendor and stakeholder engagement Drive & assure service readiness and operational handover Mitigate & resolve risks, issues, and dependencies Report & communicate progress to senior stakeholders Required qualifications to be successful in this role To succeed in this role, you will bring strong experience leading complex IT outsourcing transitions, with the ability to operate confidently in stakeholder-rich, governance-driven environments. You will combine structured delivery expertise with strong communication skills, enabling you to influence senior stakeholders and ensure successful outcomes within mission-led organisations. You should have extensive experience delivering full ITO transitions Strong knowledge of 1st-generation outsourcing transitions is highly desirable Experience within non-profit, Life Sciences, or research environments preferred Proven ability to manage senior stakeholders in complex organisations Strong proficiency in transition governance, RAID management, and reporting Relevant certification such as PRINCE2, PMP, or equivalent Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
BDO UK
Service Charge Accounting Manager
BDO UK City, Bristol
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
BDO UK
Assistant Manager - Risk Advisory Services
BDO UK Southampton, Hampshire
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fastmoving environment. We work with a diverse portfolio of clients across the commercial and not-for-profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements in the Public Sector. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As an Assistant Manager within Risk & Advisory Services (RAS), you will play a pivotal role in delivering high quality internal audit and advisory services to our Public Sector clients. You will work proactively, taking ownership of your responsibilities, while collaborating effectively with colleagues and maintaining regular, confident communication with BDO Senior Managers, Directors and Partners. You will be responsible for managing a limited portfolio of engagements, leading audits and specialist assignments, and supporting the development of junior team members. In doing so, you will build strong, trusted client relationships and make a meaningful contribution to the overall success of the team and service line. The role combines engagement and portfolio management with hands on delivery. Typically, you will spend around 50% of your time on management activities - such as engagement planning, portfolio oversight and project management - and 50% leading audits and undertaking specialist assignments, with this balance flexing in line with your experience and development. You'll be someone with: Relevant professional experience, with a strong focus on internal audit or equivalent risk and assurance work preferably in the Public Sector. A recognised professional qualification (e.g. CIA with QIAL, CMIIA/MIIA, CCAB or equivalent). Experience of planning and delivering audits, with the ability to exercise sound judgement and challenge constructively. Strong written and verbal communication skills, with the confidence to engage effectively with clients and stakeholders. Proficiency in MS Office and flowcharting tools; experience with internal audit systems and data analytics tools is advantageous, with training provided where required. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nigel Wright Group
Commercial Director
Nigel Wright Group
The Opportunity:Nigel Wright Group are supporting an established, not for profit professional community operating within a large, enterprise scale technology landscape. With strong recurring revenues, a respected brand and an ambition to significantly grow both its membership base and commercial ecosystem, the organisation is entering a new strategic phase. To drive this next chapter, it is appointing a Commercial Director who can bring clarity, leadership and commercial focus to a high potential function, strengthening go to market execution, elevating capability and unlocking long term, sustainable growth.Role Profile:As Commercial Director, you will take ownership of the organisation's full commercial engine, spanning new member acquisition, retention, partner revenues and expansion opportunities, while leading a small, growing team with a hands on, structured approach. Lead commercial strategy and execution across membership, events, programmes and partner revenue streams. Manage, develop and coach a compact commercial team, creating a confident, disciplined and accountable environment. Shape and refine propositions and go to market activity, working closely with marketing and community teams to improve lead generation and engagement. Strengthen the partner ecosystem through clearer value propositions, improved sponsorship offerings and deeper collaboration. Drive better engagement within member organisations to improve retention and expand usage. Maintain high quality forecasting, reporting and pipeline management to ensure predictable and transparent commercial performance. Person Specification: Significant experience in commercial growth, sales, partnerships or subscription/membership models, ideally within B2B subscription, SaaS or platform led organisations. Strong transferable commercial acumen with a proven track record of revenue/membership growth, improved retention and multi channel execution (acquisition, expansion, partner led activity). Exposure to enterprise software (ERP/CRM) and comfortable engaging senior stakeholders on challenges and value creation. Experienced in leading and developing small commercial teams, operating effectively as a player manager with clarity, structure and coaching capability. Collaborative, low ego and relationship driven, able to influence across functions and balance short term delivery with long term member value. Other informationFour days office based with one working from home.UK travel to events, members and partners.Attractive, competitive salary and incentive structure aligned to experience and impact.Opportunity to shape long term organisational growth, with future progression potential for the right individual.
Apr 22, 2026
Full time
The Opportunity:Nigel Wright Group are supporting an established, not for profit professional community operating within a large, enterprise scale technology landscape. With strong recurring revenues, a respected brand and an ambition to significantly grow both its membership base and commercial ecosystem, the organisation is entering a new strategic phase. To drive this next chapter, it is appointing a Commercial Director who can bring clarity, leadership and commercial focus to a high potential function, strengthening go to market execution, elevating capability and unlocking long term, sustainable growth.Role Profile:As Commercial Director, you will take ownership of the organisation's full commercial engine, spanning new member acquisition, retention, partner revenues and expansion opportunities, while leading a small, growing team with a hands on, structured approach. Lead commercial strategy and execution across membership, events, programmes and partner revenue streams. Manage, develop and coach a compact commercial team, creating a confident, disciplined and accountable environment. Shape and refine propositions and go to market activity, working closely with marketing and community teams to improve lead generation and engagement. Strengthen the partner ecosystem through clearer value propositions, improved sponsorship offerings and deeper collaboration. Drive better engagement within member organisations to improve retention and expand usage. Maintain high quality forecasting, reporting and pipeline management to ensure predictable and transparent commercial performance. Person Specification: Significant experience in commercial growth, sales, partnerships or subscription/membership models, ideally within B2B subscription, SaaS or platform led organisations. Strong transferable commercial acumen with a proven track record of revenue/membership growth, improved retention and multi channel execution (acquisition, expansion, partner led activity). Exposure to enterprise software (ERP/CRM) and comfortable engaging senior stakeholders on challenges and value creation. Experienced in leading and developing small commercial teams, operating effectively as a player manager with clarity, structure and coaching capability. Collaborative, low ego and relationship driven, able to influence across functions and balance short term delivery with long term member value. Other informationFour days office based with one working from home.UK travel to events, members and partners.Attractive, competitive salary and incentive structure aligned to experience and impact.Opportunity to shape long term organisational growth, with future progression potential for the right individual.
SKY
Content Leadership Manager
SKY City Of Westminster, London
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Forward Trust
Service Manager
Forward Trust City, Cardiff
Service Manager Location: Cardiff Salary : £35,344 per annum Vacancy Type: Permanent Closing date: 18th May 2026 Can you lead, inspire, and drive real change across multiple sites? Full time (37.5 hours). This role requires an English and Welsh speaker, with the ability to travel across all sites. We re looking for a confident and driven Service Manager to lead our Canol Service across the Welsh prison estate. You ll oversee Senior Health and Wellbeing Practitioners and frontline teams delivering integrated substance misuse and wellbeing services within HMP Cardiff, HMP Usk and HMP Prescoed. This is a pivotal leadership role where service delivery, people management, and stakeholder engagement all come together. You ll ensure high-quality psychosocial interventions are delivered both one-to-one and in groups, supporting personalised treatment pathways and strong recovery outcomes. Alongside this, you ll work closely with the Regional Manager to drive performance, shape service development, and contribute to wider organisational strategy. What you ll be doing Leading and developing Senior Health & Wellbeing Practitioners and frontline teams Ensuring safe, high-quality and audit-compliant service delivery across all sites Managing performance against contractual targets and service level agreements Building and maintaining strong relationships with commissioners, G4S Community and key stakeholders Producing accurate, timely performance reports and attending contract meetings Overseeing robust data management, including WNDTMS and audit requirements Delivering effective supervision, appraisals and professional development support Supporting recruitment and fostering positive, engaged team culture Managing risk, safeguarding and operational compliance across services What we re looking for Fluent English and Welsh speaker (essential) Ability to work across multiple sites and manage competing priorities Experience in health, wellbeing, substance misuse or a related field Strong leadership and people management experience Ability to manage performance against KPIs and contractual targets Confident stakeholder management and partnership working skills Strong understanding of quality assurance, safeguarding and risk management Experience with data reporting and service compliance requirements This is a role for someone who thrives on responsibility, builds strong and trusted relationships, and leads with both confidence and compassion. You ll be joining a service that makes a genuine difference every day, supporting recovery, improving wellbeing, and helping people build healthier futures. If you re ready to take on a role with real impact across Wales, we d love to hear from you. All prison-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust please click apply to be redirected to our website to complete your application.
Apr 22, 2026
Full time
Service Manager Location: Cardiff Salary : £35,344 per annum Vacancy Type: Permanent Closing date: 18th May 2026 Can you lead, inspire, and drive real change across multiple sites? Full time (37.5 hours). This role requires an English and Welsh speaker, with the ability to travel across all sites. We re looking for a confident and driven Service Manager to lead our Canol Service across the Welsh prison estate. You ll oversee Senior Health and Wellbeing Practitioners and frontline teams delivering integrated substance misuse and wellbeing services within HMP Cardiff, HMP Usk and HMP Prescoed. This is a pivotal leadership role where service delivery, people management, and stakeholder engagement all come together. You ll ensure high-quality psychosocial interventions are delivered both one-to-one and in groups, supporting personalised treatment pathways and strong recovery outcomes. Alongside this, you ll work closely with the Regional Manager to drive performance, shape service development, and contribute to wider organisational strategy. What you ll be doing Leading and developing Senior Health & Wellbeing Practitioners and frontline teams Ensuring safe, high-quality and audit-compliant service delivery across all sites Managing performance against contractual targets and service level agreements Building and maintaining strong relationships with commissioners, G4S Community and key stakeholders Producing accurate, timely performance reports and attending contract meetings Overseeing robust data management, including WNDTMS and audit requirements Delivering effective supervision, appraisals and professional development support Supporting recruitment and fostering positive, engaged team culture Managing risk, safeguarding and operational compliance across services What we re looking for Fluent English and Welsh speaker (essential) Ability to work across multiple sites and manage competing priorities Experience in health, wellbeing, substance misuse or a related field Strong leadership and people management experience Ability to manage performance against KPIs and contractual targets Confident stakeholder management and partnership working skills Strong understanding of quality assurance, safeguarding and risk management Experience with data reporting and service compliance requirements This is a role for someone who thrives on responsibility, builds strong and trusted relationships, and leads with both confidence and compassion. You ll be joining a service that makes a genuine difference every day, supporting recovery, improving wellbeing, and helping people build healthier futures. If you re ready to take on a role with real impact across Wales, we d love to hear from you. All prison-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust please click apply to be redirected to our website to complete your application.
SKY
Content Leadership Manager
SKY
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
SKY
Content Design Manager
SKY
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
SKY
Content Design Manager
SKY Purley, Surrey
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
4Recruitment Services
Senior Housing Benefit Officer
4Recruitment Services Harrow, Middlesex
Senior Housing Benefit Officer 1 Month Contract 36 Hours Per Week To ensure compliance with your responsibilities as laid out in the council s equal opportunity policy and take an active role in promoting and enabling equality of opportunity, promoting the diverse needs and aspirations of Harrow s community, ensuring equality and diversity is mainstreamed in all service/directorate activities To ensure compliance with your responsibilities as laid out in the council s health and safety policy and take an active role in promoting a positive health and safety culture. To promote and participate in the council s investors in people (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice. To ensure compliance with the council s information security policies and maintain confidentiality. Service Specific Duties/ Accountabilities Deputise and support a Team Leader in the management of a team undertaking complex financial assessment recovering overpaid benefits and prevention of fraud in accordance with Government Regulation and guidance and in full compliance with Council guidelines, policies and procedures and full compliance Be accountable for operational performance of a Financial Assessment services Team and undertake quality checking and analysis to feed into training plans and business practices Assist in the management and prioritising of the workload of the team. Set individual and group performance objectives, monitor and take remedial action, if necessary in accordance with the Performance Management system and Capability procedures Work with other Corporate Finance teams and managers within the Council to ensure appropriate prioritisation. Review and make recommendations on Legislation and Council Policy changes in respect of Benefits and IT System As the Senior Assessor in Team, to transfer knowledge and job skills to new and existing members of staff including any changes in regulation, systems and work familiarity. Work with HITS, CAFT, Access Harrow, Revenues, Finance, Adults and Housing and External Partners including the Department of Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met. Assist in implementing changes in processes as required by DWP business technical issues eg.Government Connects/SHBE Deal with Complex Enquiries From MPs Elected Members and Claimants referred from Financial Assessment Officers and Assistants Maintain up to date Knowledge of regulations and guidance in particular Housing Benefit (General) Regulations 1987 Council Tax Benefit (General) Regulations 1992 The Social Security and Child Support (Decisions and Appeals) Regulations 2001 Rent Officers (Housing Benefit Functions) Order 1997 The H B and C T B (State Pension Credit) Regulations 2003, National Assistance (Assessment of Resources) Regulations 1992 Other financial assessments Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Apr 22, 2026
Contractor
Senior Housing Benefit Officer 1 Month Contract 36 Hours Per Week To ensure compliance with your responsibilities as laid out in the council s equal opportunity policy and take an active role in promoting and enabling equality of opportunity, promoting the diverse needs and aspirations of Harrow s community, ensuring equality and diversity is mainstreamed in all service/directorate activities To ensure compliance with your responsibilities as laid out in the council s health and safety policy and take an active role in promoting a positive health and safety culture. To promote and participate in the council s investors in people (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice. To ensure compliance with the council s information security policies and maintain confidentiality. Service Specific Duties/ Accountabilities Deputise and support a Team Leader in the management of a team undertaking complex financial assessment recovering overpaid benefits and prevention of fraud in accordance with Government Regulation and guidance and in full compliance with Council guidelines, policies and procedures and full compliance Be accountable for operational performance of a Financial Assessment services Team and undertake quality checking and analysis to feed into training plans and business practices Assist in the management and prioritising of the workload of the team. Set individual and group performance objectives, monitor and take remedial action, if necessary in accordance with the Performance Management system and Capability procedures Work with other Corporate Finance teams and managers within the Council to ensure appropriate prioritisation. Review and make recommendations on Legislation and Council Policy changes in respect of Benefits and IT System As the Senior Assessor in Team, to transfer knowledge and job skills to new and existing members of staff including any changes in regulation, systems and work familiarity. Work with HITS, CAFT, Access Harrow, Revenues, Finance, Adults and Housing and External Partners including the Department of Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met. Assist in implementing changes in processes as required by DWP business technical issues eg.Government Connects/SHBE Deal with Complex Enquiries From MPs Elected Members and Claimants referred from Financial Assessment Officers and Assistants Maintain up to date Knowledge of regulations and guidance in particular Housing Benefit (General) Regulations 1987 Council Tax Benefit (General) Regulations 1992 The Social Security and Child Support (Decisions and Appeals) Regulations 2001 Rent Officers (Housing Benefit Functions) Order 1997 The H B and C T B (State Pension Credit) Regulations 2003, National Assistance (Assessment of Resources) Regulations 1992 Other financial assessments Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
SKY
Content Design Manager
SKY Wembley, Middlesex
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Adecco
Democratic Service Support Manager
Adecco
Job Advertisement: Governance Support Manager Location: Lancashire Contract Type: Permanent Working Pattern: Full Time Are you a dedicated professional with a passion for governance and democratic services? Our client, a leading local government authority, is seeking a Governance Support Manager to join their dynamic team. If you're ready to make a real difference in the community while ensuring compliance and good governance practices, this could be the perfect opportunity for you! Key Responsibilities: Expert Guidance: Provide specialist advice to elected members and senior management on the interpretation and application of the council's Constitution and relevant legislation. Promote Compliance: Ensure adherence to the council's Constitution and statutory requirements while raising awareness of good governance practices through effective training. Lead Strategic Initiatives: Drive key projects related to governance, democratic processes, and prepare for Local Government Reorganisation. Data-Driven Decisions: Analyse reports and data to enhance governance arrangements and develop innovative working practices. Training Development: Design and deliver technical training programs to ensure best practices across internal and external service providers. Stakeholder Engagement: Build strong partnerships with senior officers, elected representatives, and the public to improve service delivery. Qualifications and Experience: A degree or equivalent professional qualification in governance or a related field. Significant experience in local authority democratic services, governance, or a complex operational environment. Proven track record in developing and delivering policies, procedures, and monitoring arrangements. Experience in a political environment, supporting elected representatives, is essential. Strong analytical skills with the ability to shape complex governance documents. Essential Skills: Up-to-date knowledge of governance principles and practices, particularly Overview and Scrutiny. Ability to build relationships and influence stakeholders effectively. Proficient in developing and implementing complex activities within a focused service area. Commitment to equality, diversity, and health and safety. Why Join Us? At our client, we value our employees and promote a culture that is: Supportive: We recognise the contributions of our team and enable our communities to flourish. Innovative: We continuously seek creative solutions to improve service delivery. Respectful: We value diverse perspectives and treat everyone with fairness and honesty. Collaborative: We engage with colleagues and stakeholders to achieve the best outcomes for our community. If you are ready to take on this exciting challenge and contribute to the governance of your local authority, we want to hear from you! How to Apply: Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. Join us in making a positive impact in our community through effective governance! Closing Date: 21/04/2026 Our client is committed to equal opportunities and values diversity in the workplace. We encourage applications from all individuals regardless of background. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Apr 22, 2026
Seasonal
Job Advertisement: Governance Support Manager Location: Lancashire Contract Type: Permanent Working Pattern: Full Time Are you a dedicated professional with a passion for governance and democratic services? Our client, a leading local government authority, is seeking a Governance Support Manager to join their dynamic team. If you're ready to make a real difference in the community while ensuring compliance and good governance practices, this could be the perfect opportunity for you! Key Responsibilities: Expert Guidance: Provide specialist advice to elected members and senior management on the interpretation and application of the council's Constitution and relevant legislation. Promote Compliance: Ensure adherence to the council's Constitution and statutory requirements while raising awareness of good governance practices through effective training. Lead Strategic Initiatives: Drive key projects related to governance, democratic processes, and prepare for Local Government Reorganisation. Data-Driven Decisions: Analyse reports and data to enhance governance arrangements and develop innovative working practices. Training Development: Design and deliver technical training programs to ensure best practices across internal and external service providers. Stakeholder Engagement: Build strong partnerships with senior officers, elected representatives, and the public to improve service delivery. Qualifications and Experience: A degree or equivalent professional qualification in governance or a related field. Significant experience in local authority democratic services, governance, or a complex operational environment. Proven track record in developing and delivering policies, procedures, and monitoring arrangements. Experience in a political environment, supporting elected representatives, is essential. Strong analytical skills with the ability to shape complex governance documents. Essential Skills: Up-to-date knowledge of governance principles and practices, particularly Overview and Scrutiny. Ability to build relationships and influence stakeholders effectively. Proficient in developing and implementing complex activities within a focused service area. Commitment to equality, diversity, and health and safety. Why Join Us? At our client, we value our employees and promote a culture that is: Supportive: We recognise the contributions of our team and enable our communities to flourish. Innovative: We continuously seek creative solutions to improve service delivery. Respectful: We value diverse perspectives and treat everyone with fairness and honesty. Collaborative: We engage with colleagues and stakeholders to achieve the best outcomes for our community. If you are ready to take on this exciting challenge and contribute to the governance of your local authority, we want to hear from you! How to Apply: Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. Join us in making a positive impact in our community through effective governance! Closing Date: 21/04/2026 Our client is committed to equal opportunities and values diversity in the workplace. We encourage applications from all individuals regardless of background. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Resourgenix Ltd
Commercial Property Lawyer - Camden
Resourgenix Ltd
Commercial Property Lawyer Camden Our Client has a hybrid contract position for a Commercial Property Lawyer. This role requires you to regularly attend at the office and collaborate face to face with colleagues across the Client. Have excellent legal practice management skills to include accurate and timely time recording, strong active file compliance and more. You will be comfortable working with a high degree of personal responsibility and independently when required. You will be encouraged to think creatively and contribute to re-shaping how we think about risk and governance for a 21st digital-era organisation. You will be thoughtful about a modern legal profession and its role in local public services. Experience working in local councils is essential. Experience You will have the following technical knowledge and experience: 1. Be qualified to practice in England and Wales as a Solicitor, Barrister, or Fellow of the Chartered Institute of Legal Executives. 2. Demonstrable detailed knowledge of property law, particularly commercial property conveyancing. 3. Demonstrable working knowledge of local government law in the context of property law. 4. Ability to undertake, and experience of, the full range of land and property transactions arising from the Client's property portfolio, including the preparation, negotiation and completion of: Leases; Licences to assign, underlet, occupy, carry out alterations etc.; the grant of easements and wayleaves; the sale, acquisition, and registration of freehold and leasehold properties, both residential and commercial; and development agreements. 5. You will have a sound level of knowledge on the Building Safety Act, Fire Safety Act and related legislation around local authority building safety as well as a sound knowledge of various local government regulators and compliance requirements. 6. Demonstrable knowledge of the Landlord and Tenant Act 1954, particularly Part II, including experience of the grant and termination of protected and excluded tenancies. 7. Knowledge and experience of statutory provisions and guidance on regeneration projects, particularly the law and practice on compulsory purchase orders, and the ability to advise internal clients on issues around them. 8. Knowledge of the law and procedure of land registrations, particularly the Land Registration Act 2002 and Land Registry Practice Guides. 9. Excellent interpersonal and communication skills (written and oral) including literacy, tact and diplomacy and ability to advise competently on relevant legal matters. 10. Experience of advising clients on complex and /or sensitive matters and meeting deadlines. 11. Excellent demonstrable IT skills to include familiarity with the Microsoft Office products (Outlook, Word, Teams, ideally Excel and Powerpoint). 12 Excellent skills in complying with in-house legal practice system requirements, to include, use of case management systems for effective file management (preferably iCasework), meeting time recording targets, file auditing, compliance and risk management practices. You will have 1. Excellent professional confidence to lead on difficult and high-profile property and development local government cases when appropriate. 2. Excellent organisational skills able to manage a complex and varied workload with a flexible and innovative approach to work, ensuring that deadlines and court directed deadlines are adhered to. 3. Ability to work on own initiative and with minimal supervision, to undertake research and be able to make accurate, considered judgements and decisions. 4. You will be an effective leader who is comfortable acting as an ambassador for legal services across the council, sharing good practice and encouraging innovation amongst colleagues, to include training/mentoring junior members of the team. 5. Excellent demonstrable ability to build partnerships and good working relationships both within the service, council and with third parties. 6. Excellent flexibility and confidence to adopt new skills where required to meet renewed corporate or member priorities within your area. At times this may relate to high profile matters which have significant media and/or public attention. 7. An ability to make accurate, considered judgements and decisions which supports the Client to achieve its goals in a way which is legally compliant, risk - aware but not adverse. 8. An understanding and commitment to the Client's policies on valuing diversity, equality and inclusion. 9. Experience of handling sensitive information under the Data Protection Act and the UK General Data Protection Regulation and ensuring confidentiality. The things you will achieve. You will be a trusted advisor and provide comprehensive, high quality legal advice within the area of specialism for the role. You will advise services and senior officers on the best course of action, drawing on your experience of developing innovative and creative solutions within the law. You will work both independently and in partnership with colleagues as part of a collaborative team in the delivery of the legal service and in respect of complex work or projects. You will build partnerships with officers (including Senior officers) within service directorates, to build good working relationships and you will provide high quality solution focused legal advice to officers across Camden. You will be proactive in your approach, identifying areas for improvement within work processes or opportunities for earlier intervention in council projects and activities to ensure effective delivery of the Client's priorities You will prepare and process a large volume of all casework related matters and find solutions for clients and members to achieve their goals and ensure compliance with the law. You will undertake effective case management to ensure relevant deadlines are met. You will be an effective advocate for the Client and sole legal advisor on legal issues the Client faces often on contested applications/matters. This could involve appearing in open court or in chambers on litigious matters as appropriate, making representations to the judge when appropriate You will make sound judgments on case progression based on all the evidence and identify any areas of risk to client officers and the Senior Managers and to personally ensure that all time limits and steps are complied with ensuring the Client achieves its goals in a way which is legally compliant, risk - aware but not adverse. You will be politically aware and bring any politically contentious matters to the attention of the Senior Managers. You will be proactive in undertaking legal research and in particular in respect of new legislation, court practice and procedures. You will support the wider team by preparing briefing notes and delivering training to others about the implications of that legislation. You will feel confident having robust discussions with external clients and lawyers, who at times may be challenging, taking a lead on correspondence and negotiations with them You will work closely with the Senior Lawyer, Principal Lawyers and Head of Legal Services, notifying them of any instructions or events that would result in a breach by the Client or an individual of any legislation, common law, standing order or rule or propriety or would constitute a course of action amounting to maladministration. You will be flexible and confident adopting new skills where required to meet renewed corporate or member priorities within your area. At times this may relate to high profile matters which have significant media and/or public attention. You may also be required to undertake any other duties and requirements appropriate to the grading of the post including other areas across the service. You will enable the effective decision-making process of the Client by checking and preparing reports for, and attending committee meetings, working party meetings and other meetings (which may be held outside standard working hours) in order to provide legal advice as and when required. You will therefore be confident building relationships with elected Members and other senior stakeholders You will be an exemplar of a legal services team which adopts best practice, making recommendations on any changes in policy or practice as and when appropriate. Proactive in your approach, you will seek out solutions rather than provide advice or support compliance as a default, acting as a role model for colleagues to adopt a similar way of working. You will mentor more junior staff as and when required to assist them in developing skills. You will be an active and compliant user of the team's case management and IT systems, ensuring you are using the system effectively to ensure proper records are maintained relating to all work undertaken. You will be an exemplar of time recording (and meet these targets), file compliance, risk management and other related good practice requirements of an in-house legal service. You will focus on the delivery of outcomes and the priorities of the Client
Apr 22, 2026
Contractor
Commercial Property Lawyer Camden Our Client has a hybrid contract position for a Commercial Property Lawyer. This role requires you to regularly attend at the office and collaborate face to face with colleagues across the Client. Have excellent legal practice management skills to include accurate and timely time recording, strong active file compliance and more. You will be comfortable working with a high degree of personal responsibility and independently when required. You will be encouraged to think creatively and contribute to re-shaping how we think about risk and governance for a 21st digital-era organisation. You will be thoughtful about a modern legal profession and its role in local public services. Experience working in local councils is essential. Experience You will have the following technical knowledge and experience: 1. Be qualified to practice in England and Wales as a Solicitor, Barrister, or Fellow of the Chartered Institute of Legal Executives. 2. Demonstrable detailed knowledge of property law, particularly commercial property conveyancing. 3. Demonstrable working knowledge of local government law in the context of property law. 4. Ability to undertake, and experience of, the full range of land and property transactions arising from the Client's property portfolio, including the preparation, negotiation and completion of: Leases; Licences to assign, underlet, occupy, carry out alterations etc.; the grant of easements and wayleaves; the sale, acquisition, and registration of freehold and leasehold properties, both residential and commercial; and development agreements. 5. You will have a sound level of knowledge on the Building Safety Act, Fire Safety Act and related legislation around local authority building safety as well as a sound knowledge of various local government regulators and compliance requirements. 6. Demonstrable knowledge of the Landlord and Tenant Act 1954, particularly Part II, including experience of the grant and termination of protected and excluded tenancies. 7. Knowledge and experience of statutory provisions and guidance on regeneration projects, particularly the law and practice on compulsory purchase orders, and the ability to advise internal clients on issues around them. 8. Knowledge of the law and procedure of land registrations, particularly the Land Registration Act 2002 and Land Registry Practice Guides. 9. Excellent interpersonal and communication skills (written and oral) including literacy, tact and diplomacy and ability to advise competently on relevant legal matters. 10. Experience of advising clients on complex and /or sensitive matters and meeting deadlines. 11. Excellent demonstrable IT skills to include familiarity with the Microsoft Office products (Outlook, Word, Teams, ideally Excel and Powerpoint). 12 Excellent skills in complying with in-house legal practice system requirements, to include, use of case management systems for effective file management (preferably iCasework), meeting time recording targets, file auditing, compliance and risk management practices. You will have 1. Excellent professional confidence to lead on difficult and high-profile property and development local government cases when appropriate. 2. Excellent organisational skills able to manage a complex and varied workload with a flexible and innovative approach to work, ensuring that deadlines and court directed deadlines are adhered to. 3. Ability to work on own initiative and with minimal supervision, to undertake research and be able to make accurate, considered judgements and decisions. 4. You will be an effective leader who is comfortable acting as an ambassador for legal services across the council, sharing good practice and encouraging innovation amongst colleagues, to include training/mentoring junior members of the team. 5. Excellent demonstrable ability to build partnerships and good working relationships both within the service, council and with third parties. 6. Excellent flexibility and confidence to adopt new skills where required to meet renewed corporate or member priorities within your area. At times this may relate to high profile matters which have significant media and/or public attention. 7. An ability to make accurate, considered judgements and decisions which supports the Client to achieve its goals in a way which is legally compliant, risk - aware but not adverse. 8. An understanding and commitment to the Client's policies on valuing diversity, equality and inclusion. 9. Experience of handling sensitive information under the Data Protection Act and the UK General Data Protection Regulation and ensuring confidentiality. The things you will achieve. You will be a trusted advisor and provide comprehensive, high quality legal advice within the area of specialism for the role. You will advise services and senior officers on the best course of action, drawing on your experience of developing innovative and creative solutions within the law. You will work both independently and in partnership with colleagues as part of a collaborative team in the delivery of the legal service and in respect of complex work or projects. You will build partnerships with officers (including Senior officers) within service directorates, to build good working relationships and you will provide high quality solution focused legal advice to officers across Camden. You will be proactive in your approach, identifying areas for improvement within work processes or opportunities for earlier intervention in council projects and activities to ensure effective delivery of the Client's priorities You will prepare and process a large volume of all casework related matters and find solutions for clients and members to achieve their goals and ensure compliance with the law. You will undertake effective case management to ensure relevant deadlines are met. You will be an effective advocate for the Client and sole legal advisor on legal issues the Client faces often on contested applications/matters. This could involve appearing in open court or in chambers on litigious matters as appropriate, making representations to the judge when appropriate You will make sound judgments on case progression based on all the evidence and identify any areas of risk to client officers and the Senior Managers and to personally ensure that all time limits and steps are complied with ensuring the Client achieves its goals in a way which is legally compliant, risk - aware but not adverse. You will be politically aware and bring any politically contentious matters to the attention of the Senior Managers. You will be proactive in undertaking legal research and in particular in respect of new legislation, court practice and procedures. You will support the wider team by preparing briefing notes and delivering training to others about the implications of that legislation. You will feel confident having robust discussions with external clients and lawyers, who at times may be challenging, taking a lead on correspondence and negotiations with them You will work closely with the Senior Lawyer, Principal Lawyers and Head of Legal Services, notifying them of any instructions or events that would result in a breach by the Client or an individual of any legislation, common law, standing order or rule or propriety or would constitute a course of action amounting to maladministration. You will be flexible and confident adopting new skills where required to meet renewed corporate or member priorities within your area. At times this may relate to high profile matters which have significant media and/or public attention. You may also be required to undertake any other duties and requirements appropriate to the grading of the post including other areas across the service. You will enable the effective decision-making process of the Client by checking and preparing reports for, and attending committee meetings, working party meetings and other meetings (which may be held outside standard working hours) in order to provide legal advice as and when required. You will therefore be confident building relationships with elected Members and other senior stakeholders You will be an exemplar of a legal services team which adopts best practice, making recommendations on any changes in policy or practice as and when appropriate. Proactive in your approach, you will seek out solutions rather than provide advice or support compliance as a default, acting as a role model for colleagues to adopt a similar way of working. You will mentor more junior staff as and when required to assist them in developing skills. You will be an active and compliant user of the team's case management and IT systems, ensuring you are using the system effectively to ensure proper records are maintained relating to all work undertaken. You will be an exemplar of time recording (and meet these targets), file compliance, risk management and other related good practice requirements of an in-house legal service. You will focus on the delivery of outcomes and the priorities of the Client
SKY
Content Leadership Manager
SKY Dagenham, Essex
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 22, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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