Assistant Store Manager page is loaded Assistant Store Managerlocations: EMEA > GBR > Cannock > West Midlands - TNFtime type: Full timeposted on: Posted Todayjob requisition id: R-We're looking for a passionate Assistant Store Manager (perm, full-time) to join our new The North Face store based in Cannock Outlet, West Midlands .As an Assistant Store Manager your input will be vital in supporting your Store Manager, helping contribute to the success of your store.The North Face is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places and people to connect with. Let's talk about the role! We believe that our Assistant Store Managers have a great opportunity to develop their full potential with us. That's because we offer the support of a global organisation but empower our people to take responsibility at store level. How you'll make a difference We expect that our Assistant Store Managers help deliver a memorable retail experience by: Driving sales and profitability in synergy with your Store Manager Motivating, mentoring, and coaching sales associates Assisting your Store Manager in implementing our established retail processes whilst looking for ways to improve them Staying on top of core retail operational procedures such as inventory, P&L etc Reporting performance metrics and demonstrate your understanding of KPIs to improve your store results Making sure your store looks great, in line with the brand's visual merchandising guidelines Providing cover in the store manager's absence You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You are not afraid to take the initiative where your Store Manager is absent. That's the sign of a great Assistant Store Manager! You know how to play a part in creating a great team who share your passion and vision to make every shopping experience outstanding. You take pride in mentoring employees, seeing them grow and having fun too! You have experience in opening and closing a store, helping to lead and motivate a team and leading from the front to maximise sales and boost productivity You have excellent written and verbal communication in English (another language is a plus but not necessary) You are proficient in the use of MS Office and different POS systems You are flexible when it comes to working weekends, evenings and holidays as necessaryOn top of this, we expect that you will live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.We offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates. When it comes to benefits, we're the total package.Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different. Along with this you will have: Career ownership, enabling you to build your knowledge and experience across different brands A supportive feedback-based culture where respect and integrity guide us in what we do Tailored training. From an induction to ongoing online and face-to-face training sessions, we are committed to helping you grow, both professionally and personally Free to Be We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.If you liked what you have read and want to join our team then we would be keen to hear from you! Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage. LI-FM1 R-VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans(R), The North Face(R), and Timberland(R). Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders. VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations.If you need an accommodation or have any questions regarding this statement, please send your request to .
Apr 30, 2026
Full time
Assistant Store Manager page is loaded Assistant Store Managerlocations: EMEA > GBR > Cannock > West Midlands - TNFtime type: Full timeposted on: Posted Todayjob requisition id: R-We're looking for a passionate Assistant Store Manager (perm, full-time) to join our new The North Face store based in Cannock Outlet, West Midlands .As an Assistant Store Manager your input will be vital in supporting your Store Manager, helping contribute to the success of your store.The North Face is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.The North Face is the premier exploration company in the world. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places and people to connect with. Let's talk about the role! We believe that our Assistant Store Managers have a great opportunity to develop their full potential with us. That's because we offer the support of a global organisation but empower our people to take responsibility at store level. How you'll make a difference We expect that our Assistant Store Managers help deliver a memorable retail experience by: Driving sales and profitability in synergy with your Store Manager Motivating, mentoring, and coaching sales associates Assisting your Store Manager in implementing our established retail processes whilst looking for ways to improve them Staying on top of core retail operational procedures such as inventory, P&L etc Reporting performance metrics and demonstrate your understanding of KPIs to improve your store results Making sure your store looks great, in line with the brand's visual merchandising guidelines Providing cover in the store manager's absence You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You are not afraid to take the initiative where your Store Manager is absent. That's the sign of a great Assistant Store Manager! You know how to play a part in creating a great team who share your passion and vision to make every shopping experience outstanding. You take pride in mentoring employees, seeing them grow and having fun too! You have experience in opening and closing a store, helping to lead and motivate a team and leading from the front to maximise sales and boost productivity You have excellent written and verbal communication in English (another language is a plus but not necessary) You are proficient in the use of MS Office and different POS systems You are flexible when it comes to working weekends, evenings and holidays as necessaryOn top of this, we expect that you will live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.We offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates. When it comes to benefits, we're the total package.Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different. Along with this you will have: Career ownership, enabling you to build your knowledge and experience across different brands A supportive feedback-based culture where respect and integrity guide us in what we do Tailored training. From an induction to ongoing online and face-to-face training sessions, we are committed to helping you grow, both professionally and personally Free to Be We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.If you liked what you have read and want to join our team then we would be keen to hear from you! Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage. LI-FM1 R-VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans(R), The North Face(R), and Timberland(R). Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders. VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations.If you need an accommodation or have any questions regarding this statement, please send your request to .
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 30, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Apr 29, 2026
Full time
About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Foundever is looking for a new EMEA Senior Pricing Director, reporting to the Leader of Global Pricing. The role combines commercial strategy, analytical skills, financial acumen, team work and a strong ability to support nuanced decision making in fast paced deals. He/She/They will be working on high profile deals with Global and EMEA clients. Supported by Pricing Managers, the Pricing Director will be responsible for developing competitive and sustainable commercial proposals and modeling the financial returns of deals. The Pricing Director will also take a key role in Foundever transformation by engaging in strategic projects, including designing new commercial models. The role involves a mix of client facing work and internal cross functional work in a fast paced environment. Duties and Responsibilities Support the qualification of new opportunities when needed. Deliver Strategic Pricing for large, complex, international deals mixing Contact Centre business and Tech solutions. Model commercial offers and shape bespoke commercial models specific to the outsourcing industry. Manage Executive Reviews with Foundever leadership, assess risks and propose mitigation plans. Work with Clients and Internal stakeholders to efficiently close contracts. Assist with Transition from Sales to Delivery teams. Steer Deal Owners (Business Developers, Account Managers ) in their commercial discussions with clients, until closing deal and contract signature. Non bid work Engage on and own high profile projects - for instance: design and launch of new tools, commercial strategy, account recovery plans Design and shape new commercial models for new offers (new product and service lines, new technologies, new delivery locations ); bring new commercial models to life. Create a Winning Team Mindset across the pricing team. The role requires a proven track record in shaping commercial strategy and executing it for large organizations on outsourcing, technology or other business services. Qualifications At least 10 years in Commercial roles in Professional Services or Tech industries. Preferred - Hands on experience in managing B2B engagements and negotiating with large client organizations. Prior roles in Customer Success, Pricing, Solutions or Management Consulting are valued. Education Minimum: Bachelor/Master degree in Business Administration or related field, or graduated from a Business/Engineering school or a top tier university. Accounting & Auditing skills / qualifications (AAT, ACCA, ACA, CIMA are a plus but not essential). Tools and Applications Excellent knowledge of Excel for modelling and MS Office suite (Word, PowerPoint ). Knowledge of CPQ (Configure Price Quote) or other SAAS Pricing tools is a strong plus. Knowledge of AI generative tools such as ChatGPT, Jasper and similar is a plus. Languages Fluent English - both conversational and written. Candidates with French or German languages is preferred as you will be required to speak with the external stakeholders appropriately.
Apr 29, 2026
Full time
Foundever is looking for a new EMEA Senior Pricing Director, reporting to the Leader of Global Pricing. The role combines commercial strategy, analytical skills, financial acumen, team work and a strong ability to support nuanced decision making in fast paced deals. He/She/They will be working on high profile deals with Global and EMEA clients. Supported by Pricing Managers, the Pricing Director will be responsible for developing competitive and sustainable commercial proposals and modeling the financial returns of deals. The Pricing Director will also take a key role in Foundever transformation by engaging in strategic projects, including designing new commercial models. The role involves a mix of client facing work and internal cross functional work in a fast paced environment. Duties and Responsibilities Support the qualification of new opportunities when needed. Deliver Strategic Pricing for large, complex, international deals mixing Contact Centre business and Tech solutions. Model commercial offers and shape bespoke commercial models specific to the outsourcing industry. Manage Executive Reviews with Foundever leadership, assess risks and propose mitigation plans. Work with Clients and Internal stakeholders to efficiently close contracts. Assist with Transition from Sales to Delivery teams. Steer Deal Owners (Business Developers, Account Managers ) in their commercial discussions with clients, until closing deal and contract signature. Non bid work Engage on and own high profile projects - for instance: design and launch of new tools, commercial strategy, account recovery plans Design and shape new commercial models for new offers (new product and service lines, new technologies, new delivery locations ); bring new commercial models to life. Create a Winning Team Mindset across the pricing team. The role requires a proven track record in shaping commercial strategy and executing it for large organizations on outsourcing, technology or other business services. Qualifications At least 10 years in Commercial roles in Professional Services or Tech industries. Preferred - Hands on experience in managing B2B engagements and negotiating with large client organizations. Prior roles in Customer Success, Pricing, Solutions or Management Consulting are valued. Education Minimum: Bachelor/Master degree in Business Administration or related field, or graduated from a Business/Engineering school or a top tier university. Accounting & Auditing skills / qualifications (AAT, ACCA, ACA, CIMA are a plus but not essential). Tools and Applications Excellent knowledge of Excel for modelling and MS Office suite (Word, PowerPoint ). Knowledge of CPQ (Configure Price Quote) or other SAAS Pricing tools is a strong plus. Knowledge of AI generative tools such as ChatGPT, Jasper and similar is a plus. Languages Fluent English - both conversational and written. Candidates with French or German languages is preferred as you will be required to speak with the external stakeholders appropriately.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Apr 29, 2026
Full time
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
A leading global tech company in Manchester is seeking a Manager, Customer Success to enhance customer engagement and drive retention. This role requires excellent leadership skills and a strong understanding of SaaS business models. You will inspire and mentor a team, ensuring proactive customer relations and strategic account management. The company offers competitive salary, equity with growth potential, and flexible working arrangements aimed at personal and professional development.
Apr 28, 2026
Full time
A leading global tech company in Manchester is seeking a Manager, Customer Success to enhance customer engagement and drive retention. This role requires excellent leadership skills and a strong understanding of SaaS business models. You will inspire and mentor a team, ensuring proactive customer relations and strategic account management. The company offers competitive salary, equity with growth potential, and flexible working arrangements aimed at personal and professional development.
Join a fast-paced global team in Fareham as an experienced EMEA Payroll Specialist Your new company This global organisation is a leader in its field, dedicated to improving lives through innovative products and exceptional service. Their success is driven by a diverse team of professionals all working collaboratively in a dynamic and forward-thinking environment. They are currently seeking an experienced EMEA Payroll Specialist to join them on a permanent basis. Working as part of a friendly team, in a fast-paced environment, this is an excellent opportunity for an experienced Payroller! Your new role Support the Payroll Manager in delivering accurate and timely EMEA payrolls across multiple international entities. Process payroll changes including new starters, leavers, and contractual amendments. Ensure all payrolls are accurate, compliant, and aligned with internal audit and control frameworks. Collaborate with HR, Finance, and external payroll providers to resolve payroll queries and ensure smooth delivery. Contribute to payroll projects, including system enhancements, process improvements, and data validation. Support continuous improvement initiatives to streamline payroll operations across all regions. What you'll need to succeed Strong experience working within a complex payroll environment. Solid knowledge of UK and EMEA payroll processes, regulations, and legislation. Confidence using payroll systems, with proven payroll accounting skills. Exceptional attention to detail and a commitment to accuracy. Ability to work independently and apply sound judgment when handling complex payroll queries. Strong stakeholder management skills, providing clear and accurate advice at all levels. Excellent communication skills and a strong customer-focused approach. Ability to thrive in a fast-paced, evolving environment while managing tight deadlines. What you'll get in return Salary offered: £35,000 - £42,000 per annum (DOE) Mon-Fri, 37.5 hours per week Hybrid working: 2-3 days in the office Free Parking Annual Leave: 25days + Bank holidays Pension scheme Healthcare cover Life assurance Access to Wellness Platform: Support you in mental health and much more! Strong development and progression opportunities Proactive, innovative, and friendly working environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 28, 2026
Full time
Join a fast-paced global team in Fareham as an experienced EMEA Payroll Specialist Your new company This global organisation is a leader in its field, dedicated to improving lives through innovative products and exceptional service. Their success is driven by a diverse team of professionals all working collaboratively in a dynamic and forward-thinking environment. They are currently seeking an experienced EMEA Payroll Specialist to join them on a permanent basis. Working as part of a friendly team, in a fast-paced environment, this is an excellent opportunity for an experienced Payroller! Your new role Support the Payroll Manager in delivering accurate and timely EMEA payrolls across multiple international entities. Process payroll changes including new starters, leavers, and contractual amendments. Ensure all payrolls are accurate, compliant, and aligned with internal audit and control frameworks. Collaborate with HR, Finance, and external payroll providers to resolve payroll queries and ensure smooth delivery. Contribute to payroll projects, including system enhancements, process improvements, and data validation. Support continuous improvement initiatives to streamline payroll operations across all regions. What you'll need to succeed Strong experience working within a complex payroll environment. Solid knowledge of UK and EMEA payroll processes, regulations, and legislation. Confidence using payroll systems, with proven payroll accounting skills. Exceptional attention to detail and a commitment to accuracy. Ability to work independently and apply sound judgment when handling complex payroll queries. Strong stakeholder management skills, providing clear and accurate advice at all levels. Excellent communication skills and a strong customer-focused approach. Ability to thrive in a fast-paced, evolving environment while managing tight deadlines. What you'll get in return Salary offered: £35,000 - £42,000 per annum (DOE) Mon-Fri, 37.5 hours per week Hybrid working: 2-3 days in the office Free Parking Annual Leave: 25days + Bank holidays Pension scheme Healthcare cover Life assurance Access to Wellness Platform: Support you in mental health and much more! Strong development and progression opportunities Proactive, innovative, and friendly working environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Apr 28, 2026
Full time
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Apr 28, 2026
Full time
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
As Reception Supervisor, you will play a pivotal role in creating exceptional guest experiences by overseeing all guest transactions, providing expert advice, and offering valuable local insights. With a people-first approach, you will proactively anticipate guest needs, ensuring every detail contributes to a seamless and memorable stay. Demonstrating integrity, you will prioritise the safety and security of both guests and the hotel, adhering to all established protocols. Your expertise will be evident in your ability to manage guest interactions effectively, uphold the highest standards of hospitality, and extend a warm welcome at all times. In partnership with other departments, you will ensure the efficient execution of all relevant procedures as defined by the hotel and the company. About The Role Key Accountabilities Effectively and efficiently manage the daily operations of the Reception, demonstrating expertise in all front office procedures. Provide seamless support to the Front Office Manager in all relevant duties, fostering a strong partnership. Maintain comprehensive knowledge of all front office operating systems, demonstrating expertise and ensuring efficient service delivery. Execute efficient, courteous check-in and check-out procedures, assisting with luggage as needed, and prioritising guest satisfaction. Ensure the night team is fully briefed and adheres to established standards. Establish and maintain a friendly, helpful, and professional demeanour toward all guests and staff, fostering a welcoming atmosphere. Proactively anticipate guest needs and respond promptly to enhance guest satisfaction. Acknowledge and recognise VIP and returning guests, both in person and over the phone, demonstrating personalised service. Maintain a thorough understanding of hotel facilities, services, and promotions, proactively sharing this information with guests to enhance their experience. Act as a trusted point of contact for guests, assisting with various requests, from billing inquiries to local area information, escalating issues to management as necessary. Support the Front Office Manager in the development of the Front Office team through active coaching on customer care skills, departmental procedures, and best practices, fostering a culture of continuous improvement. Ensure consistent adherence to handover procedures, facilitating the accurate and timely transfer of essential information between shifts. Alongside the Front Office Manager, actively contribute to the development of new team members, providing guidance and support during their onboarding process. Foster a collaborative and inclusive team environment, working effectively with colleagues from diverse backgrounds and perspectives. Maintain robust control systems to ensure accurate revenue charging and secure handling of all monies, upholding financial integrity. Prioritise the safety and security of guests and hotel property by strictly adhering to all safety procedures and reporting any incidents appropriately. Willingly undertake additional responsibilities as directed by your line manager to support business goals. Company Benefits: As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family!" Your employee benefits will include: Competitive salary. Internal growth and development opportunities. 28 days' holiday for full-time staff. Departmental incentives. Discounted friends and family rates. Required Criteria Ability to work well under pressure in a fast-paced environment. A positive and friendly attitude. A good multi-tasker. A good level of spoken English is essential. Desired Criteria Previous experience in a similar role is preferred. Skills Needed Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Reception skills, Reservation skills About The Company The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar - enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant. Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you! Company Culture We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values; - Treat people really well - Openness, trust and understanding - The highest standards - Perseverance and enjoyment - One step ahead - Flexibility Internal development and progression is key to our success, having been in business for 30 years. Company Benefits We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training. Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel. Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities Salary Not disclosed
Apr 28, 2026
Full time
As Reception Supervisor, you will play a pivotal role in creating exceptional guest experiences by overseeing all guest transactions, providing expert advice, and offering valuable local insights. With a people-first approach, you will proactively anticipate guest needs, ensuring every detail contributes to a seamless and memorable stay. Demonstrating integrity, you will prioritise the safety and security of both guests and the hotel, adhering to all established protocols. Your expertise will be evident in your ability to manage guest interactions effectively, uphold the highest standards of hospitality, and extend a warm welcome at all times. In partnership with other departments, you will ensure the efficient execution of all relevant procedures as defined by the hotel and the company. About The Role Key Accountabilities Effectively and efficiently manage the daily operations of the Reception, demonstrating expertise in all front office procedures. Provide seamless support to the Front Office Manager in all relevant duties, fostering a strong partnership. Maintain comprehensive knowledge of all front office operating systems, demonstrating expertise and ensuring efficient service delivery. Execute efficient, courteous check-in and check-out procedures, assisting with luggage as needed, and prioritising guest satisfaction. Ensure the night team is fully briefed and adheres to established standards. Establish and maintain a friendly, helpful, and professional demeanour toward all guests and staff, fostering a welcoming atmosphere. Proactively anticipate guest needs and respond promptly to enhance guest satisfaction. Acknowledge and recognise VIP and returning guests, both in person and over the phone, demonstrating personalised service. Maintain a thorough understanding of hotel facilities, services, and promotions, proactively sharing this information with guests to enhance their experience. Act as a trusted point of contact for guests, assisting with various requests, from billing inquiries to local area information, escalating issues to management as necessary. Support the Front Office Manager in the development of the Front Office team through active coaching on customer care skills, departmental procedures, and best practices, fostering a culture of continuous improvement. Ensure consistent adherence to handover procedures, facilitating the accurate and timely transfer of essential information between shifts. Alongside the Front Office Manager, actively contribute to the development of new team members, providing guidance and support during their onboarding process. Foster a collaborative and inclusive team environment, working effectively with colleagues from diverse backgrounds and perspectives. Maintain robust control systems to ensure accurate revenue charging and secure handling of all monies, upholding financial integrity. Prioritise the safety and security of guests and hotel property by strictly adhering to all safety procedures and reporting any incidents appropriately. Willingly undertake additional responsibilities as directed by your line manager to support business goals. Company Benefits: As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family!" Your employee benefits will include: Competitive salary. Internal growth and development opportunities. 28 days' holiday for full-time staff. Departmental incentives. Discounted friends and family rates. Required Criteria Ability to work well under pressure in a fast-paced environment. A positive and friendly attitude. A good multi-tasker. A good level of spoken English is essential. Desired Criteria Previous experience in a similar role is preferred. Skills Needed Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Reception skills, Reservation skills About The Company The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar - enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant. Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you! Company Culture We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family. Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values; - Treat people really well - Openness, trust and understanding - The highest standards - Perseverance and enjoyment - One step ahead - Flexibility Internal development and progression is key to our success, having been in business for 30 years. Company Benefits We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training. Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel. Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities Salary Not disclosed
A cutting-edge technology firm in Greater London is seeking a Majors Customer Success Manager to guide significant customers through their journey. The role includes enhancing customer adoption of AI solutions, managing relationships, and ensuring the effective integration of Harvey's technology into client processes. The ideal candidate has a strong background in customer success and account management in an enterprise SaaS or legal context. This opportunity offers a collaborative environment, a focus on innovation, and significant growth potential.
Apr 28, 2026
Full time
A cutting-edge technology firm in Greater London is seeking a Majors Customer Success Manager to guide significant customers through their journey. The role includes enhancing customer adoption of AI solutions, managing relationships, and ensuring the effective integration of Harvey's technology into client processes. The ideal candidate has a strong background in customer success and account management in an enterprise SaaS or legal context. This opportunity offers a collaborative environment, a focus on innovation, and significant growth potential.
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey's product roadmap. What You'll Do Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention. Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product. Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. Travel required: Up to 25% of the time What You Have Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms. History and comfort conducting change management and wide-scale adoption for large technology projects. Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. A strong commitment to be collaborative and proactive with a team-first mentality. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
Apr 28, 2026
Full time
Why Harvey At Harvey, we're transforming how legal and professional services operate - not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle - from early thinking to long-term outcomes. We stay close to our customers - from leadership to engineers - and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey's product roadmap. What You'll Do Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention. Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product. Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. Travel required: Up to 25% of the time What You Have Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms. History and comfort conducting change management and wide-scale adoption for large technology projects. Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. A strong commitment to be collaborative and proactive with a team-first mentality. What We Offer A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. A collaborative work environment that promotes growth, learning, and development. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
Apr 28, 2026
Full time
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Apr 27, 2026
Contractor
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
A leading company in financial services seeks a Customer Success Manager to join their team in Greater London. This role will involve owning the post-sales journey, managing customer relationships, and driving account growth. Candidates should have 3-5 years of experience in Customer Success within the Cryptocurrency or FinTech space, with strong abilities in relationship management and proactive problem solving. This position offers the opportunity to contribute significantly to the customer success strategy and support the company's growth.
Apr 27, 2026
Full time
A leading company in financial services seeks a Customer Success Manager to join their team in Greater London. This role will involve owning the post-sales journey, managing customer relationships, and driving account growth. Candidates should have 3-5 years of experience in Customer Success within the Cryptocurrency or FinTech space, with strong abilities in relationship management and proactive problem solving. This position offers the opportunity to contribute significantly to the customer success strategy and support the company's growth.
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
Apr 27, 2026
Full time
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Apr 26, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Jones Lang LaSalle Incorporated
Manchester, Lancashire
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: Greater Manchester, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ493168 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager Role: Senior Facilities Manager responsible for operational and strategic management of an EMEA portfolio across UK, IRE and France. The SFM will work closely with the client in partnership and manage a team of direct reports.The SFM will have 5 years of experience in a similar role, excellent customer service, facilities and management skills with experience of managing small facilities related projects within a corporate environment. Key Responsibilities: Work closely with client to ensure contract scope is delivered to a high standard. Actively manage the workflow of PPMs and Reactive WOs via the Corrigo system and ensure that WOs are updated and closed out within the set SLA.Relationship, process, people, compliance and budget management for multiple sites across EMEA. Able to operate independently with minimal supervision.Communicate and report on an agreed regular basis with client and members of client teams across EMEA and the US where appropriate to do so.Oversee JLL and vendor team to ensure a culture of safety, customer service, compliance and quality.Oversight of capital and operating budget development and management; oversee financial reporting for clientDevelop overall workflow to meet SLAs. Ensures compliance across operations at the site(s).Integrate with JLL team and suppliers to ensure SLAs and monitor performance.With supply chain identify opportunities to deliver differentiated value through quality, innovation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs, including meeting governance requirements and scorecard review.Support operational expense budget process across functional partners in support of client objectives. Ensure budget targets are met for site(s) and that client invoicing is consistent and completed on time. Manage and report to client on variance of budget with the support of JLL finance.Implement account wide innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. Encourage team to be innovative in client service / problem solvingLead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effortContribute to the KPI and Global Quarterly Variance Review pack with the wider JLL global team. Competencies and Experience: Strong organizational and management skills 5 years minimum experience in a similar role Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints Ability to matrix manage technical and administrative staff String communication skills Location: On-site -Greater Manchester, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Apr 26, 2026
Full time
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: Greater Manchester, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ493168 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager Role: Senior Facilities Manager responsible for operational and strategic management of an EMEA portfolio across UK, IRE and France. The SFM will work closely with the client in partnership and manage a team of direct reports.The SFM will have 5 years of experience in a similar role, excellent customer service, facilities and management skills with experience of managing small facilities related projects within a corporate environment. Key Responsibilities: Work closely with client to ensure contract scope is delivered to a high standard. Actively manage the workflow of PPMs and Reactive WOs via the Corrigo system and ensure that WOs are updated and closed out within the set SLA.Relationship, process, people, compliance and budget management for multiple sites across EMEA. Able to operate independently with minimal supervision.Communicate and report on an agreed regular basis with client and members of client teams across EMEA and the US where appropriate to do so.Oversee JLL and vendor team to ensure a culture of safety, customer service, compliance and quality.Oversight of capital and operating budget development and management; oversee financial reporting for clientDevelop overall workflow to meet SLAs. Ensures compliance across operations at the site(s).Integrate with JLL team and suppliers to ensure SLAs and monitor performance.With supply chain identify opportunities to deliver differentiated value through quality, innovation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs, including meeting governance requirements and scorecard review.Support operational expense budget process across functional partners in support of client objectives. Ensure budget targets are met for site(s) and that client invoicing is consistent and completed on time. Manage and report to client on variance of budget with the support of JLL finance.Implement account wide innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. Encourage team to be innovative in client service / problem solvingLead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effortContribute to the KPI and Global Quarterly Variance Review pack with the wider JLL global team. Competencies and Experience: Strong organizational and management skills 5 years minimum experience in a similar role Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints Ability to matrix manage technical and administrative staff String communication skills Location: On-site -Greater Manchester, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
About the Role The UKI region represents one of Fivetran's most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland. We're seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion. As the Lead Marketing Manager, UKI, you will be responsible for building high quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes. You will define and execute the UKI go to market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales. This role demands strong cross functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programmes are aligned to territory priorities and that follow up processes are tightly executed. This is a full time, hybrid position based out of our London or Dublin offices. Technologies You'll Use Marketo Google Suite Outreach Salesforce Looker Coupa Jira Webinar and event platforms as required What You'll Do Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation. Build and scale a repeatable regional marketing engine that consistently delivers high quality sales pipeline. Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programmes to territory and account priorities. Plan and execute high impact field programmes including conferences, executive dinners, round tables, and community events. Shape and execute Account Based Marketing and integrated multi channel demand generation initiatives in collaboration with EMEA based and global ABM and marketing teams, as well as the regional Sales team. Own pipeline performance through qualification and handoff, ensuring strong follow up processes and closed loop alignment with Sales. Develop regional customer stories in partnership with Sales and Customer Success. Align with Technology and SI partners to execute joint marketing initiatives and partner led pipeline programmes. Manage regional budget planning, vendor sourcing, procurement, and programme timelines. 6+ years of experience in B2B marketing, preferably in high growth SaaS or enterprise technology. Strong field marketing experience with proven ability to drive measurable pipeline impact. Deep understanding of demand generation strategy and full funnel marketing execution. Experience owning a regional pipeline target. Strong cross functional collaboration skills with experience partnering closely with Sales and Business Development teams. Strategic mindset combined with a hands on execution approach. Experience working with Salesforce and Marketo or similar tools. Excellent communication and stakeholder management skills. Highly organised and able to manage multiple high priority initiatives simultaneously. Entrepreneurial spirit and ability to operate independently in a fast growing environment. Perks and Benefits 100% employer paid medical insurance Generous paid time off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. Professional development and training opportunities. Company virtual happy hours, free food, and fun team building activities. Monthly cell phone stipend. Access to an innovative mental health support platform that offers personalised care and resources in areas such as therapy, coaching, and self guided mindfulness exercises for all covered employees and their covered dependants. May vary by country and worker type - please reach out to your recruiter for more information. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Apr 25, 2026
Full time
About the Role The UKI region represents one of Fivetran's most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland. We're seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion. As the Lead Marketing Manager, UKI, you will be responsible for building high quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes. You will define and execute the UKI go to market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales. This role demands strong cross functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programmes are aligned to territory priorities and that follow up processes are tightly executed. This is a full time, hybrid position based out of our London or Dublin offices. Technologies You'll Use Marketo Google Suite Outreach Salesforce Looker Coupa Jira Webinar and event platforms as required What You'll Do Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation. Build and scale a repeatable regional marketing engine that consistently delivers high quality sales pipeline. Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programmes to territory and account priorities. Plan and execute high impact field programmes including conferences, executive dinners, round tables, and community events. Shape and execute Account Based Marketing and integrated multi channel demand generation initiatives in collaboration with EMEA based and global ABM and marketing teams, as well as the regional Sales team. Own pipeline performance through qualification and handoff, ensuring strong follow up processes and closed loop alignment with Sales. Develop regional customer stories in partnership with Sales and Customer Success. Align with Technology and SI partners to execute joint marketing initiatives and partner led pipeline programmes. Manage regional budget planning, vendor sourcing, procurement, and programme timelines. 6+ years of experience in B2B marketing, preferably in high growth SaaS or enterprise technology. Strong field marketing experience with proven ability to drive measurable pipeline impact. Deep understanding of demand generation strategy and full funnel marketing execution. Experience owning a regional pipeline target. Strong cross functional collaboration skills with experience partnering closely with Sales and Business Development teams. Strategic mindset combined with a hands on execution approach. Experience working with Salesforce and Marketo or similar tools. Excellent communication and stakeholder management skills. Highly organised and able to manage multiple high priority initiatives simultaneously. Entrepreneurial spirit and ability to operate independently in a fast growing environment. Perks and Benefits 100% employer paid medical insurance Generous paid time off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. Professional development and training opportunities. Company virtual happy hours, free food, and fun team building activities. Monthly cell phone stipend. Access to an innovative mental health support platform that offers personalised care and resources in areas such as therapy, coaching, and self guided mindfulness exercises for all covered employees and their covered dependants. May vary by country and worker type - please reach out to your recruiter for more information. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Fareham, Hampshire, United Kingdom (On-site) Job Description Job title: Talent Acquisition Coordinator - 12 Month FTC Department: HR, Talent Acquisition Location: Fareham, UK - moving to our new facility in Nursling, Southampton mid September 2026 GLS: P01 Working hours: Mon - Fri, 37.5 hours per week A brighter future awaits you. CooperVision is one of the world's leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It's more than making contact lenses, it's about giving lens wearers freedom and confidence to move about their daily lives. We're all about bright futures - for our people and those who wear our contact lenses. Job Summary The Talent Acquisition Coordinator will contribute to the overall success of the Talent Acquisition team by providing a high level of customer service, administrative support, and coordination throughout the talent acquisition process. Focused on delivering an efficient process to our hiring managers across the business and also ensuring a best-in-class experience at each stage for all candidates. This position will primarily support with entry level recruitment, across UK operations, as well as providing ad-hoc coordination support across entry level EMEA vacancies. With a strong focus on efficiency, collaboration, and continuous improvement, this position plays a critical role in enabling a high-performing Talent Acquisition team. Essential Functions & Accountabilities Talent Acquisition Operations & Coordination Support recruiting activities including posting jobs internally and externally for advertising, scheduling interviews, completing phone screenings, delivering feedback to external candidates and processing offers. Work alongside our Global People Services team to ensure a smooth offer process. Being the first point of contact for candidates / hiring manager and HRBP queries for assigned roles. Optimize the candidate experience throughout the recruitment lifecycle. Support the wider EMEA Talent Acquisition team with entry level resourcing needs, using job boards/LinkedIn. Responsible for managing the shared recruitment mailbox. Support with the coordination of recruitment assessment centre's and administer testing for allocated roles. Championing CooperVision as an Employer of Choice through social media platforms. Actively participate in continuous improvement initiatives and projects as needed. Continuously work towards both individual and team KPIs (Key Performance Indicators) that contribute to the wider business goals. Stakeholder Communication & Coordination Maintain a high level of communication through the full end-to-end recruitment process with your Talent Acquisition colleagues, Hiring Managers, and the wider HR team. Responsible for creating and issuing the weekly vacancy list across UK&I employees. Communicate regularly with external agencies for relevant roles. Experience/Education Previous Recruitment/TA experience within either an internal recruitment team or agency is preferred. A minimum of 2 years being in a fast-paced administrative role. Previous experience of being in a customer-facing role is highly preferred. Experience of using Microsoft packages including Outlook, Teams and Excel. Knowledge of ATS (Applicant Tracking System) and/or HRIS platforms would be desirable. Experience supporting cross-functional teams within a large matrix organization is preferred. Knowledge, Skills and Abilities Must have excellent administration skills and attention to detail. Highly developed communication skills, both verbal and written. Able to work in alignment with internal values and branding. Be able to build strong relationships across the business at all levels. Ability to work under pressure and deliver within specified timelines. Highly organized with excellent time management and organizational skills. Proactive and positive attitude with a focus on collaboration and working as part of a team. Willing to contribute ideas and improvements to the overall team and challenge ways of working with new ideas and efficiencies. What we offer You'll receive competitive compensation and a fantastic benefits package including health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more! We are committed to our employees' personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we'll give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision. What you can expect As a CooperVision employee, you'll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. Please view our careers page at to view all other opportunities.
Apr 25, 2026
Full time
Fareham, Hampshire, United Kingdom (On-site) Job Description Job title: Talent Acquisition Coordinator - 12 Month FTC Department: HR, Talent Acquisition Location: Fareham, UK - moving to our new facility in Nursling, Southampton mid September 2026 GLS: P01 Working hours: Mon - Fri, 37.5 hours per week A brighter future awaits you. CooperVision is one of the world's leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It's more than making contact lenses, it's about giving lens wearers freedom and confidence to move about their daily lives. We're all about bright futures - for our people and those who wear our contact lenses. Job Summary The Talent Acquisition Coordinator will contribute to the overall success of the Talent Acquisition team by providing a high level of customer service, administrative support, and coordination throughout the talent acquisition process. Focused on delivering an efficient process to our hiring managers across the business and also ensuring a best-in-class experience at each stage for all candidates. This position will primarily support with entry level recruitment, across UK operations, as well as providing ad-hoc coordination support across entry level EMEA vacancies. With a strong focus on efficiency, collaboration, and continuous improvement, this position plays a critical role in enabling a high-performing Talent Acquisition team. Essential Functions & Accountabilities Talent Acquisition Operations & Coordination Support recruiting activities including posting jobs internally and externally for advertising, scheduling interviews, completing phone screenings, delivering feedback to external candidates and processing offers. Work alongside our Global People Services team to ensure a smooth offer process. Being the first point of contact for candidates / hiring manager and HRBP queries for assigned roles. Optimize the candidate experience throughout the recruitment lifecycle. Support the wider EMEA Talent Acquisition team with entry level resourcing needs, using job boards/LinkedIn. Responsible for managing the shared recruitment mailbox. Support with the coordination of recruitment assessment centre's and administer testing for allocated roles. Championing CooperVision as an Employer of Choice through social media platforms. Actively participate in continuous improvement initiatives and projects as needed. Continuously work towards both individual and team KPIs (Key Performance Indicators) that contribute to the wider business goals. Stakeholder Communication & Coordination Maintain a high level of communication through the full end-to-end recruitment process with your Talent Acquisition colleagues, Hiring Managers, and the wider HR team. Responsible for creating and issuing the weekly vacancy list across UK&I employees. Communicate regularly with external agencies for relevant roles. Experience/Education Previous Recruitment/TA experience within either an internal recruitment team or agency is preferred. A minimum of 2 years being in a fast-paced administrative role. Previous experience of being in a customer-facing role is highly preferred. Experience of using Microsoft packages including Outlook, Teams and Excel. Knowledge of ATS (Applicant Tracking System) and/or HRIS platforms would be desirable. Experience supporting cross-functional teams within a large matrix organization is preferred. Knowledge, Skills and Abilities Must have excellent administration skills and attention to detail. Highly developed communication skills, both verbal and written. Able to work in alignment with internal values and branding. Be able to build strong relationships across the business at all levels. Ability to work under pressure and deliver within specified timelines. Highly organized with excellent time management and organizational skills. Proactive and positive attitude with a focus on collaboration and working as part of a team. Willing to contribute ideas and improvements to the overall team and challenge ways of working with new ideas and efficiencies. What we offer You'll receive competitive compensation and a fantastic benefits package including health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more! We are committed to our employees' personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we'll give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision. What you can expect As a CooperVision employee, you'll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. All suitably qualified applicants will receive equal consideration and opportunities from CooperVision. Please view our careers page at to view all other opportunities.
