Head of Outsourced Services Exeter, Brinkworth or Abercynon (Hybrid) £55,000 £60,000 + benefits We are working with a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. They are now seeking an experienced Head of Outsourced Services to lead and evolve a high-performing, multi-site operation. This is a fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth. The Role You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits) Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre Leadership Lead multi-site contact centre operations, ensuring service excellence Use data and insight to improve processes and reduce call volumes Support clients in enhancing self-service and digital engagement Manage third-party system providers and workforce planning Strategy & Leadership Own departmental P&L, identifying efficiencies and improvement opportunities Develop and coach leadership teams to enhance performance and capability Ensure regulatory and PCI compliance across the function Foster a positive, high-performance and proactive team culture About You Proven experience in an outsourcing or business services environment Strong understanding of operational delivery, SLAs and service optimisation Commercially astute with experience managing budgets and performance Skilled in data analysis, using insights to drive improvement Confident leader with excellent communication and stakeholder management skills Experience in contract management and working within regulated environments Exposure to AI or digital transformation in customer experience (desirable) What s on Offer Salary of £55,000 £60,000 (depending on experience) 25 days holiday + bank holidays Hybrid working across Exeter, Brinkworth or Abercynon The opportunity to shape and lead a critical function within a growing business
Apr 22, 2026
Full time
Head of Outsourced Services Exeter, Brinkworth or Abercynon (Hybrid) £55,000 £60,000 + benefits We are working with a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. They are now seeking an experienced Head of Outsourced Services to lead and evolve a high-performing, multi-site operation. This is a fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth. The Role You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits) Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre Leadership Lead multi-site contact centre operations, ensuring service excellence Use data and insight to improve processes and reduce call volumes Support clients in enhancing self-service and digital engagement Manage third-party system providers and workforce planning Strategy & Leadership Own departmental P&L, identifying efficiencies and improvement opportunities Develop and coach leadership teams to enhance performance and capability Ensure regulatory and PCI compliance across the function Foster a positive, high-performance and proactive team culture About You Proven experience in an outsourcing or business services environment Strong understanding of operational delivery, SLAs and service optimisation Commercially astute with experience managing budgets and performance Skilled in data analysis, using insights to drive improvement Confident leader with excellent communication and stakeholder management skills Experience in contract management and working within regulated environments Exposure to AI or digital transformation in customer experience (desirable) What s on Offer Salary of £55,000 £60,000 (depending on experience) 25 days holiday + bank holidays Hybrid working across Exeter, Brinkworth or Abercynon The opportunity to shape and lead a critical function within a growing business
Client side opportunity for an Asset Manager to join a UK property investment and development company. They focus on delivering long-term value through the acquisition, development, and active management of property assets. With a strong presence in the commercial property sector, the business has particular expertise in industrial and logistics property, alongside interests in office, retail, leisure, land, and selected residential opportunities. Their approach is driven by a clear commitment to identifying potential, enhancing asset performance, and creating sustainable growth across the portfolio. As an owner, investor, and developer, they adopt a hands-on strategy at every stage of the property lifecycle. From acquisition and refurbishment through to asset management, leasing, and disposal, the company works to unlock value and deliver well-positioned property solutions for occupiers and stakeholders alike. Their portfolio reflects a diverse and carefully managed mix of assets, supported by an entrepreneurial mindset and a long-term investment outlook. By combining market insight with practical delivery. Role Purpose The Asset Manager is responsible for driving the performance of the UK commercial property portfolio through proactive business plan delivery, leasing activity, tenant engagement, value-enhancing initiatives, and hold / sell analysis. The role will work closely with investment, finance, property management, and external advisers to maximise income, value, and return across the portfolio. Key Responsibilities Portfolio and Asset Performance Manage a portfolio of UK commercial property assets in line with approved asset business plans. Monitor income, occupancy, WAULT, covenant strength, lease events, and operating performance. Identify and execute opportunities to enhance asset value, reduce risk, and improve income sustainability. Prepare regular asset performance reports for internal stakeholders, lenders, and investors where required. Leasing and Tenant Management Lead leasing strategy across relevant assets, including lettings, renewals, regears, surrenders, and rent reviews. Work with leasing agents to market vacant space and secure new occupiers. Review heads of terms and instruct legal advisers through to completion. Build strong tenant relationships and respond to occupational issues in a commercial and pragmatic manner. Monitor arrears, tenant performance, and covenant risk in collaboration with property management and finance teams. Business Planning Prepare and maintain detailed asset business plans, budgets, and hold / sell recommendations. Undertake financial analysis of leasing options, capex projects, redevelopment opportunities, and disposal scenarios. Track delivery against business plan objectives and recommend corrective action where needed. Support annual budget and forecasting processes with finance and property management teams. Capital Projects and Value-Add Initiatives Identify and oversee asset management initiatives such as refurbishments, ESG upgrades, repositioning, reconfiguration, and redevelopment opportunities. Work with project managers, surveyors, and consultants to deliver capex initiatives on time and within budget. Assess project feasibility and monitor return on investment. Acquisitions and Disposals Support underwriting, due diligence, and transition of new acquisitions into the portfolio. Assist in preparing assets for sale, including data room materials, business plans, and adviser coordination. Contribute to disposal strategy and execution. Asset Manager Stakeholder and Adviser Management Manage external agents, surveyors, legal advisers, managing agents, and consultants. Collaborate with internal investment, finance, ESG, and property management teams. Prepare papers, presentations, and recommendations for investment committees and senior management. ESG and Risk Management Support implementation of ESG initiatives across the portfolio. Monitor key operational, leasing, compliance, and market risks affecting each asset. Ensure asset strategies reflect relevant statutory, environmental, and occupier considerations. Person Specification Experience Relevant asset management experience within UK commercial property. Experience managing landlord-owned office, industrial, logistics, retail, or mixed-use assets. Proven track record of delivering leasing transactions and asset management initiatives. Experience producing business plans and financial analysis for investment assets. Familiarity with acquisition and disposal processes preferred. Qualifications Degree in Real Estate, Property MRICS Skills and Knowledge Strong understanding of the UK commercial property market. Good knowledge of landlord and tenant matters, leasing structures, rent reviews, lease renewals, and property valuation drivers. Strong financial modelling and cash flow analysis skills. Proficient in Excel and property software. Strong report writing and presentation skills. Able to analyse complex issues and make commercially sound recommendations. Personal Attributes Commercially astute and entrepreneurial. Strong negotiation and stakeholder management skills. Proactive and results-oriented. Highly organised with strong attention to detail. Confident in working independently and as part of a team. Benefits Pension Car allowance Private medical insurance Bonus scheme 25 days annual leave + bank holidays 24/7 Gym Access Fantastic opportunity with career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 22, 2026
Full time
Client side opportunity for an Asset Manager to join a UK property investment and development company. They focus on delivering long-term value through the acquisition, development, and active management of property assets. With a strong presence in the commercial property sector, the business has particular expertise in industrial and logistics property, alongside interests in office, retail, leisure, land, and selected residential opportunities. Their approach is driven by a clear commitment to identifying potential, enhancing asset performance, and creating sustainable growth across the portfolio. As an owner, investor, and developer, they adopt a hands-on strategy at every stage of the property lifecycle. From acquisition and refurbishment through to asset management, leasing, and disposal, the company works to unlock value and deliver well-positioned property solutions for occupiers and stakeholders alike. Their portfolio reflects a diverse and carefully managed mix of assets, supported by an entrepreneurial mindset and a long-term investment outlook. By combining market insight with practical delivery. Role Purpose The Asset Manager is responsible for driving the performance of the UK commercial property portfolio through proactive business plan delivery, leasing activity, tenant engagement, value-enhancing initiatives, and hold / sell analysis. The role will work closely with investment, finance, property management, and external advisers to maximise income, value, and return across the portfolio. Key Responsibilities Portfolio and Asset Performance Manage a portfolio of UK commercial property assets in line with approved asset business plans. Monitor income, occupancy, WAULT, covenant strength, lease events, and operating performance. Identify and execute opportunities to enhance asset value, reduce risk, and improve income sustainability. Prepare regular asset performance reports for internal stakeholders, lenders, and investors where required. Leasing and Tenant Management Lead leasing strategy across relevant assets, including lettings, renewals, regears, surrenders, and rent reviews. Work with leasing agents to market vacant space and secure new occupiers. Review heads of terms and instruct legal advisers through to completion. Build strong tenant relationships and respond to occupational issues in a commercial and pragmatic manner. Monitor arrears, tenant performance, and covenant risk in collaboration with property management and finance teams. Business Planning Prepare and maintain detailed asset business plans, budgets, and hold / sell recommendations. Undertake financial analysis of leasing options, capex projects, redevelopment opportunities, and disposal scenarios. Track delivery against business plan objectives and recommend corrective action where needed. Support annual budget and forecasting processes with finance and property management teams. Capital Projects and Value-Add Initiatives Identify and oversee asset management initiatives such as refurbishments, ESG upgrades, repositioning, reconfiguration, and redevelopment opportunities. Work with project managers, surveyors, and consultants to deliver capex initiatives on time and within budget. Assess project feasibility and monitor return on investment. Acquisitions and Disposals Support underwriting, due diligence, and transition of new acquisitions into the portfolio. Assist in preparing assets for sale, including data room materials, business plans, and adviser coordination. Contribute to disposal strategy and execution. Asset Manager Stakeholder and Adviser Management Manage external agents, surveyors, legal advisers, managing agents, and consultants. Collaborate with internal investment, finance, ESG, and property management teams. Prepare papers, presentations, and recommendations for investment committees and senior management. ESG and Risk Management Support implementation of ESG initiatives across the portfolio. Monitor key operational, leasing, compliance, and market risks affecting each asset. Ensure asset strategies reflect relevant statutory, environmental, and occupier considerations. Person Specification Experience Relevant asset management experience within UK commercial property. Experience managing landlord-owned office, industrial, logistics, retail, or mixed-use assets. Proven track record of delivering leasing transactions and asset management initiatives. Experience producing business plans and financial analysis for investment assets. Familiarity with acquisition and disposal processes preferred. Qualifications Degree in Real Estate, Property MRICS Skills and Knowledge Strong understanding of the UK commercial property market. Good knowledge of landlord and tenant matters, leasing structures, rent reviews, lease renewals, and property valuation drivers. Strong financial modelling and cash flow analysis skills. Proficient in Excel and property software. Strong report writing and presentation skills. Able to analyse complex issues and make commercially sound recommendations. Personal Attributes Commercially astute and entrepreneurial. Strong negotiation and stakeholder management skills. Proactive and results-oriented. Highly organised with strong attention to detail. Confident in working independently and as part of a team. Benefits Pension Car allowance Private medical insurance Bonus scheme 25 days annual leave + bank holidays 24/7 Gym Access Fantastic opportunity with career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are currently recruiting for a client based in Newbury for a maternity cover, with the possibility of being extended. Customer Service Specialist Location: Newbury Department: Customer Service & Support Employment Type: Fixed Term Contract About the Role We are seeking a proactive and customer-focused Customer Service Specialist (CSS) to join our growing team. In this role, you will be the primary point of contact for customers and internal stakeholders, ensuring smooth and efficient handling of inquiries across Sales, Logistics, and Service Support. You will drive operational excellence by managing both front- and back-office processes, delivering exceptional service, and ensuring a seamless customer experience. This role also includes supporting local office management tasks and assisting with local event coordination. Key Responsibilities Customer Support & Case Management Act as the primary contact for customers and internal teams, managing cases end-to-end within the Issue-to-Resolution process. Handle inquiries, requests and escalations promptly and accurately, ensuring service levels are met. Proactively communicate updates related to orders, service requests, and deliveries to minimize disruptions. Order-to-Cash Administration Execute the full local order-to-cash workflow, including order management, invoicing, price renewals and service contracts. Work closely with Finance to support proactive credit and collection activities. Service & Operations Support Provide operational and administrative support to Service and Application teams. Manage planning and dispatching activities to ensure efficient coordination of customer visits and internal workflows. Data & Process Management Maintain accurate data within CRM and ERP systems in line with company procedures and compliance requirements. Continuously improve back-office processes and documentation to support operational excellence. Office & Employee Support Act as the first point of contact for new employees, coordinating onboarding activities and administrative arrangements. Support local office management and assist with organising local events. Qualifications & Experience Relevant education or equivalent professional experience. 3-5 years' experience in an international customer service or operational environment. Strong administrative capabilities and proven customer service background. Experience working with CRM and ERP systems; familiarity with Oracle, Zendesk or similar tools is an advantage. Proficiency in Microsoft Office and database applications. Excellent organisational skills with the ability to multi-task, prioritise and manage workload effectively. A proactive, hands-on, solution-oriented mindset with a strong can-do attitude. Strong problem-solving skills and ability to work effectively under pressure. Excellent communication and teamwork skills. Native-level proficiency in the local language and fluent English (written and spoken). Additional languages are a plus. If you are interested, please apply online and I will screen your cv and if successful I will contact you with more information.
Apr 22, 2026
Full time
We are currently recruiting for a client based in Newbury for a maternity cover, with the possibility of being extended. Customer Service Specialist Location: Newbury Department: Customer Service & Support Employment Type: Fixed Term Contract About the Role We are seeking a proactive and customer-focused Customer Service Specialist (CSS) to join our growing team. In this role, you will be the primary point of contact for customers and internal stakeholders, ensuring smooth and efficient handling of inquiries across Sales, Logistics, and Service Support. You will drive operational excellence by managing both front- and back-office processes, delivering exceptional service, and ensuring a seamless customer experience. This role also includes supporting local office management tasks and assisting with local event coordination. Key Responsibilities Customer Support & Case Management Act as the primary contact for customers and internal teams, managing cases end-to-end within the Issue-to-Resolution process. Handle inquiries, requests and escalations promptly and accurately, ensuring service levels are met. Proactively communicate updates related to orders, service requests, and deliveries to minimize disruptions. Order-to-Cash Administration Execute the full local order-to-cash workflow, including order management, invoicing, price renewals and service contracts. Work closely with Finance to support proactive credit and collection activities. Service & Operations Support Provide operational and administrative support to Service and Application teams. Manage planning and dispatching activities to ensure efficient coordination of customer visits and internal workflows. Data & Process Management Maintain accurate data within CRM and ERP systems in line with company procedures and compliance requirements. Continuously improve back-office processes and documentation to support operational excellence. Office & Employee Support Act as the first point of contact for new employees, coordinating onboarding activities and administrative arrangements. Support local office management and assist with organising local events. Qualifications & Experience Relevant education or equivalent professional experience. 3-5 years' experience in an international customer service or operational environment. Strong administrative capabilities and proven customer service background. Experience working with CRM and ERP systems; familiarity with Oracle, Zendesk or similar tools is an advantage. Proficiency in Microsoft Office and database applications. Excellent organisational skills with the ability to multi-task, prioritise and manage workload effectively. A proactive, hands-on, solution-oriented mindset with a strong can-do attitude. Strong problem-solving skills and ability to work effectively under pressure. Excellent communication and teamwork skills. Native-level proficiency in the local language and fluent English (written and spoken). Additional languages are a plus. If you are interested, please apply online and I will screen your cv and if successful I will contact you with more information.
Associate - Real Estate Dispute Resolution Birmingham 2-5 PQE A leading national law firm is looking to recruit a Real Estate Dispute Resolution Associate to join its well-established Birmingham team. This is an excellent opportunity to work on a broad and high-quality range of contentious property matters , supporting experienced senior lawyers and gaining meaningful responsibility from day one. The role You'll be involved in a varied and engaging mix of contentious property work , advising clients across a broad range of real estate disputes. The role will include: Advising on landlord and tenant matters such as lease renewals, dilapidations and forfeiture Acting on disputes arising from development projects, including rights of light, restrictive covenants and boundary issues Managing possession proceedings and trespass-related claims Assisting with property insolvency and enforcement matters Preparing court documentation, including statements of case, witness evidence and counsel instructions Attending hearings, mediations and client meetings Running your own matters with support and guidance as appropriate Assisting senior team members on complex litigation and ADR cases Supporting marketing, profile-raising and business development activity This role offers outstanding exposure to high-quality work and the chance to learn from highly experienced practitioners in a supportive environment. The team The Real Estate Dispute Resolution team is a specialist, well-regarded group within a wider national property practice. The team is known for its commercial, straight-talking approach and its ability to resolve complex disputes with clarity and confidence. You'll join a genuinely collaborative and approachable team that acts for developers, investors, landlords, tenants and public sector bodies, working closely with clients to deliver practical and effective solutions. About you You'll be a qualified solicitor in England & Wales , ideally with 2-5 years' PQE in property litigation. You'll have: Strong technical knowledge of real estate disputes Experience in County Court and First-tier Tribunal proceedings The ability to manage your own workload effectively Excellent written and verbal communication skills Strong attention to detail and a methodical approach A genuine enthusiasm to learn, develop and progress Why apply? This is a fantastic opportunity to develop your career in property litigation , gain exposure to complex and varied disputes, and be part of a team that values collaboration, learning and commercial thinking. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 21, 2026
Full time
Associate - Real Estate Dispute Resolution Birmingham 2-5 PQE A leading national law firm is looking to recruit a Real Estate Dispute Resolution Associate to join its well-established Birmingham team. This is an excellent opportunity to work on a broad and high-quality range of contentious property matters , supporting experienced senior lawyers and gaining meaningful responsibility from day one. The role You'll be involved in a varied and engaging mix of contentious property work , advising clients across a broad range of real estate disputes. The role will include: Advising on landlord and tenant matters such as lease renewals, dilapidations and forfeiture Acting on disputes arising from development projects, including rights of light, restrictive covenants and boundary issues Managing possession proceedings and trespass-related claims Assisting with property insolvency and enforcement matters Preparing court documentation, including statements of case, witness evidence and counsel instructions Attending hearings, mediations and client meetings Running your own matters with support and guidance as appropriate Assisting senior team members on complex litigation and ADR cases Supporting marketing, profile-raising and business development activity This role offers outstanding exposure to high-quality work and the chance to learn from highly experienced practitioners in a supportive environment. The team The Real Estate Dispute Resolution team is a specialist, well-regarded group within a wider national property practice. The team is known for its commercial, straight-talking approach and its ability to resolve complex disputes with clarity and confidence. You'll join a genuinely collaborative and approachable team that acts for developers, investors, landlords, tenants and public sector bodies, working closely with clients to deliver practical and effective solutions. About you You'll be a qualified solicitor in England & Wales , ideally with 2-5 years' PQE in property litigation. You'll have: Strong technical knowledge of real estate disputes Experience in County Court and First-tier Tribunal proceedings The ability to manage your own workload effectively Excellent written and verbal communication skills Strong attention to detail and a methodical approach A genuine enthusiasm to learn, develop and progress Why apply? This is a fantastic opportunity to develop your career in property litigation , gain exposure to complex and varied disputes, and be part of a team that values collaboration, learning and commercial thinking. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
11524AW3 - £50k - 55k per year Pensions Administration Manager Bristol Hybrid (1-2 Days per week in office) £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Bristol office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day to day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third party pensions administration experience preferred; strong in house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
Apr 21, 2026
Full time
11524AW3 - £50k - 55k per year Pensions Administration Manager Bristol Hybrid (1-2 Days per week in office) £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Bristol office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day to day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third party pensions administration experience preferred; strong in house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
Procurement & Supply Chain Manager Cheshire East £50,000 - £60,000 + Benefits Are you an experienced Procurement professional ready to take full ownership of and end-to-end supply chain function? Do you thrive in autonomous roles where you can bring structure, visibility and strategic improvements? This is a standout opportunity to join one of the NW's most profitable SME's and make a tangible impact on growing business. Role Profile Our client is an entrepreneurial, rapidly growing SME business experiencing an exciting period of development and change. Reporting into the senior leadership you'll play a key role in managing the procurement and supply chain functions across the business. This will include responsibility for significant spend, supplier management and shipping. As Procurement & Supply Chain Manager, you will take full ownership of the procurement process, managing circa £20m across direct and indirect categories. You will oversee supplier relationships, logistics and international freight processes while working closely with manufacturing and warehousing teams to align procurement with production and demand. The role has clear scope to build a team and evolve into a Group role over time. The role is Monday to Friday 8:30am - 5pm based onsite at our clients newly refurbished offices. Key Responsibilities Take ownership of an end-to-end procurement and supply chain operation. Oversee both direct and indirect spend, ensuring visibility and control across all purchasing activities. Collaborate closely with manufacturing and warehousing teams to align procurement with production schedules and stock requirements. Develop a strong understanding of the technical product range to support effective sourcing and supplier engagement. Provide oversight and analysis of indirect procurement activities across the business, ensuring consistency and governance. Support NPD activity where required, ensuring procurement aligns with product development timelines. Review and optimise current procurement processes, identifying opportunities for cost savings, efficiency and risk mitigation. Manage supplier relationships, including SLA's, contracts and renewals. Key Skills & Experience Proven experience operation at Procurement Manager level within a manufacturing, engineering or industrial environment. Strong end-to-end supply chain knowledge, including international logistics, freight and customs processes. Proven track record of effective supplier management, optimising relationships and improving SLAs. Experience managing significant spend and supplier portfolios within a complex, multi-site operation. Strong commercial acumen with the ability to negotiate effectively and drive value. Strong experience with MRP/ERP systems, such as Business Central. Ability to work autonomously, take ownership and drive change with confidence. Analytical mindset with a focus on continuous improvement and process optimisation. Willingness to travel between sites and build strong on the ground relationships. What's on offer? Annual salary of £50,000 - £60,000 + Benefits 25 Days holiday + Bank + Birthday Off Pension, private healthcare, income protection and death in service cover. Opportunity to grow to Group Procurement Manager Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Apr 21, 2026
Full time
Procurement & Supply Chain Manager Cheshire East £50,000 - £60,000 + Benefits Are you an experienced Procurement professional ready to take full ownership of and end-to-end supply chain function? Do you thrive in autonomous roles where you can bring structure, visibility and strategic improvements? This is a standout opportunity to join one of the NW's most profitable SME's and make a tangible impact on growing business. Role Profile Our client is an entrepreneurial, rapidly growing SME business experiencing an exciting period of development and change. Reporting into the senior leadership you'll play a key role in managing the procurement and supply chain functions across the business. This will include responsibility for significant spend, supplier management and shipping. As Procurement & Supply Chain Manager, you will take full ownership of the procurement process, managing circa £20m across direct and indirect categories. You will oversee supplier relationships, logistics and international freight processes while working closely with manufacturing and warehousing teams to align procurement with production and demand. The role has clear scope to build a team and evolve into a Group role over time. The role is Monday to Friday 8:30am - 5pm based onsite at our clients newly refurbished offices. Key Responsibilities Take ownership of an end-to-end procurement and supply chain operation. Oversee both direct and indirect spend, ensuring visibility and control across all purchasing activities. Collaborate closely with manufacturing and warehousing teams to align procurement with production schedules and stock requirements. Develop a strong understanding of the technical product range to support effective sourcing and supplier engagement. Provide oversight and analysis of indirect procurement activities across the business, ensuring consistency and governance. Support NPD activity where required, ensuring procurement aligns with product development timelines. Review and optimise current procurement processes, identifying opportunities for cost savings, efficiency and risk mitigation. Manage supplier relationships, including SLA's, contracts and renewals. Key Skills & Experience Proven experience operation at Procurement Manager level within a manufacturing, engineering or industrial environment. Strong end-to-end supply chain knowledge, including international logistics, freight and customs processes. Proven track record of effective supplier management, optimising relationships and improving SLAs. Experience managing significant spend and supplier portfolios within a complex, multi-site operation. Strong commercial acumen with the ability to negotiate effectively and drive value. Strong experience with MRP/ERP systems, such as Business Central. Ability to work autonomously, take ownership and drive change with confidence. Analytical mindset with a focus on continuous improvement and process optimisation. Willingness to travel between sites and build strong on the ground relationships. What's on offer? Annual salary of £50,000 - £60,000 + Benefits 25 Days holiday + Bank + Birthday Off Pension, private healthcare, income protection and death in service cover. Opportunity to grow to Group Procurement Manager Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
11525AW3 £50k - 55k per year Pensions Administration Manager Reading Hybrid Permanent, Full Time £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Reading office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day to day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third party pensions administration experience preferred; strong in house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days If this sounds like your next move, please apply. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 21, 2026
Full time
11525AW3 £50k - 55k per year Pensions Administration Manager Reading Hybrid Permanent, Full Time £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Reading office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day to day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third party pensions administration experience preferred; strong in house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days If this sounds like your next move, please apply. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Business Rates SurveyorA well-established and growing property consultancy is seeking a Business Rates Surveyor to join its dynamic, multi-disciplined team. This is an excellent opportunity to work on a broad mix of high-quality instructions across the UK while developing your career within an entrepreneurial and supportive environment.The RoleYou will support Partners on a range of large and complex professional assignments, while also managing your own caseload of instructions. The role offers exposure across several disciplines, including: Rating appeals Rent reviews and lease renewals Landlord and tenant matters Compulsory purchase Valuation and wider consultancy advice Instructions cover a diverse portfolio of property types such as retail, offices, industrial and warehouse premises, laboratories, artist studios and residential development land, with a particular emphasis on London and the South East. Clients include corporate occupiers, charities, high net worth individuals, developers and public sector organisations.About YouThis position would suit a newly qualified Surveyor from a general practice background, although applications are also welcomed from those approaching qualification or with several years' pseudostratification experience.You may have experience in one or more of the professional disciplines listed; however, candidates with a narrower background will be considered provided they demonstrate a willingness to learn and broaden their skill set. You will be confident in dealing with new and unusual instructions and keen to play an active role in business generation, networking and client relationship development.What's on Offer Competitive salary £45,000 Permanent, full-time position with remote working A varied and interesting workload across multiple disciplines Strong career development opportunities within a growing firm Supportive, sociable and collaborative working culture This is an excellent opportunity for a Surveyor looking to build long-term career progression within Business Rates and general practice while working on high-profile and diverse instructions.Apply now for immediate consideration. What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 21, 2026
Full time
Business Rates SurveyorA well-established and growing property consultancy is seeking a Business Rates Surveyor to join its dynamic, multi-disciplined team. This is an excellent opportunity to work on a broad mix of high-quality instructions across the UK while developing your career within an entrepreneurial and supportive environment.The RoleYou will support Partners on a range of large and complex professional assignments, while also managing your own caseload of instructions. The role offers exposure across several disciplines, including: Rating appeals Rent reviews and lease renewals Landlord and tenant matters Compulsory purchase Valuation and wider consultancy advice Instructions cover a diverse portfolio of property types such as retail, offices, industrial and warehouse premises, laboratories, artist studios and residential development land, with a particular emphasis on London and the South East. Clients include corporate occupiers, charities, high net worth individuals, developers and public sector organisations.About YouThis position would suit a newly qualified Surveyor from a general practice background, although applications are also welcomed from those approaching qualification or with several years' pseudostratification experience.You may have experience in one or more of the professional disciplines listed; however, candidates with a narrower background will be considered provided they demonstrate a willingness to learn and broaden their skill set. You will be confident in dealing with new and unusual instructions and keen to play an active role in business generation, networking and client relationship development.What's on Offer Competitive salary £45,000 Permanent, full-time position with remote working A varied and interesting workload across multiple disciplines Strong career development opportunities within a growing firm Supportive, sociable and collaborative working culture This is an excellent opportunity for a Surveyor looking to build long-term career progression within Business Rates and general practice while working on high-profile and diverse instructions.Apply now for immediate consideration. What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Why choose us? BRUSH Group provides the energy solutions that help power our built world . From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Leadership team with purpose of the role to shape and execute BRUSH's data and artificial intelligence (AI) strategy. The role is responsible for ensuring that data is effectively managed, governed and leveraged, while driving AI innovation to enhance business performance and operational efficiency.The role holder will establish a data driven culture, integrating AI powered insights and automation into business processes. They will oversee implementation of a data warehouse, data governance, advanced analytics and AI adoption ensuring solutions are secure and compliant and are implemented with required scalability. They will develop and define roadmaps and continual improvement of the organisations data, AI capabilities and data environment, including developing and leading a team data specialists. Key Responsibilities: Own and deliver the data & AI strategy / roadmaps / resource plans, defining the vision, outcomes and measurable values for the data environment ensuring alignment to business priorities. Develop and implement plans, policies and practices for effective data management and governance. Ensure the data infrastructure is stable, compliant, highly available. Team building and growth - design and lead a high performing, scalable IT data organisation with clear roles, leadership and accountability. This may be through the direct management of staff or third party solution providers. Define frameworks for decision making, risk management and compliance. Manage stakeholder relationships to achieve mutually beneficial, data driven outcomes. Be a core member of the BRUSH Technology change board, shaping new systems direction and ensuring all systems changes are aligned to data strategy. What are we looking for: Substantial experience in a similar senior data/AI leadership role, including leadership of internal teams. Proven track record in delivering data strategy, implementing / managing data infrastructure environments. Strong understanding of current and emerging technology best practices and trends. Knowledgeable in governance, risk, compliance and controls related to data/AI. Experience in developing IT roadmaps aligned to Company and IT strategies. Demonstrable experience in influencing strategy, executing business plans effectively. Experience of IT procurement, licence renewals and vendor management. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Organisation BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
Apr 20, 2026
Full time
Why choose us? BRUSH Group provides the energy solutions that help power our built world . From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Leadership team with purpose of the role to shape and execute BRUSH's data and artificial intelligence (AI) strategy. The role is responsible for ensuring that data is effectively managed, governed and leveraged, while driving AI innovation to enhance business performance and operational efficiency.The role holder will establish a data driven culture, integrating AI powered insights and automation into business processes. They will oversee implementation of a data warehouse, data governance, advanced analytics and AI adoption ensuring solutions are secure and compliant and are implemented with required scalability. They will develop and define roadmaps and continual improvement of the organisations data, AI capabilities and data environment, including developing and leading a team data specialists. Key Responsibilities: Own and deliver the data & AI strategy / roadmaps / resource plans, defining the vision, outcomes and measurable values for the data environment ensuring alignment to business priorities. Develop and implement plans, policies and practices for effective data management and governance. Ensure the data infrastructure is stable, compliant, highly available. Team building and growth - design and lead a high performing, scalable IT data organisation with clear roles, leadership and accountability. This may be through the direct management of staff or third party solution providers. Define frameworks for decision making, risk management and compliance. Manage stakeholder relationships to achieve mutually beneficial, data driven outcomes. Be a core member of the BRUSH Technology change board, shaping new systems direction and ensuring all systems changes are aligned to data strategy. What are we looking for: Substantial experience in a similar senior data/AI leadership role, including leadership of internal teams. Proven track record in delivering data strategy, implementing / managing data infrastructure environments. Strong understanding of current and emerging technology best practices and trends. Knowledgeable in governance, risk, compliance and controls related to data/AI. Experience in developing IT roadmaps aligned to Company and IT strategies. Demonstrable experience in influencing strategy, executing business plans effectively. Experience of IT procurement, licence renewals and vendor management. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Organisation BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
Your new company You will join a collaborative procurement team, taking ownership of a defined portfolio of service and maintenance contracts covering critical equipment. The job focusses on securing strong agreements, ensuring strong supplier performance, compliance, and continuity of service within a regulated environment. Your new role You'll lead commercial negotiations, manage contract lifecycles, and act as a key contact for strategic suppliers and internal stakeholders, contributing to consolidated and sustainable service arrangements. Deliver value-driven service contract strategies that improve profitability, efficiency, and supplier sustainability Place external service contracts on time, to agreed technical, commercial, and margin targets Performance-manage key suppliers, ensuring quality, compliance, and value for money Own contract delivery end-to-end, meeting service levels, risk controls, and customer requirements Produce concise quarterly performance and spend reports, highlighting risks and opportunities Maintain audit-ready contract and renewal data to support effective lifecycle management What you'll need to succeed Proven experience in a Buyer or Procurement role Strong capability in commercial negotiation, contract terms, and service levels Experience managing suppliers and monitoring performance High attention to detail with contract records, renewals, and purchase orders Confident stakeholder engagement across technical, operational, and commercial teams Comfortable working within regulated or compliance-led environments CIPS Qualification What you'll get in return Opportunity to manage a high-impact contracts portfolio. Exposure to complex procurement activity in a regulated sector. Collaborative team environment with clear commercial influence Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 20, 2026
Full time
Your new company You will join a collaborative procurement team, taking ownership of a defined portfolio of service and maintenance contracts covering critical equipment. The job focusses on securing strong agreements, ensuring strong supplier performance, compliance, and continuity of service within a regulated environment. Your new role You'll lead commercial negotiations, manage contract lifecycles, and act as a key contact for strategic suppliers and internal stakeholders, contributing to consolidated and sustainable service arrangements. Deliver value-driven service contract strategies that improve profitability, efficiency, and supplier sustainability Place external service contracts on time, to agreed technical, commercial, and margin targets Performance-manage key suppliers, ensuring quality, compliance, and value for money Own contract delivery end-to-end, meeting service levels, risk controls, and customer requirements Produce concise quarterly performance and spend reports, highlighting risks and opportunities Maintain audit-ready contract and renewal data to support effective lifecycle management What you'll need to succeed Proven experience in a Buyer or Procurement role Strong capability in commercial negotiation, contract terms, and service levels Experience managing suppliers and monitoring performance High attention to detail with contract records, renewals, and purchase orders Confident stakeholder engagement across technical, operational, and commercial teams Comfortable working within regulated or compliance-led environments CIPS Qualification What you'll get in return Opportunity to manage a high-impact contracts portfolio. Exposure to complex procurement activity in a regulated sector. Collaborative team environment with clear commercial influence Competitive salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 20, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
DUTIES AND RESPONSIBILITIES Indirect Tax Declarations Responsibility for accurate preparation and filing of the VAT returns and Intrastat filings and other Indirect Tax deliverables. Maintaining statutory deadlines (timely preparation of the returns and payments initiations, internal approvals). Amend prior returns to correct any past errors/issues. Gather documents and apply for appropriate refunds. To ensure indirect taxes are collected, and remitted to tax authorities accurately, timely, and efficiently Compliance, Audits & Policies Research and verify tax rates and tax codes. Keep up to date on current state policies on taxation and be aware of any upcoming changes in tax law. Maintaining tax offices websites and checking its content. Assist with and/or manage tax and statutory audits (p Support the team for any audits or queries from the tax authorities. Process Improvements & Automation Assist with and/or implement automation efforts. Work with other departments within the company to prevent or resolve indirect tax issues. Make recommendations for process improvements. Write, analyse, and updates tax software. Stakeholder management Liaise with external parties on tax matters (tax authorities/service providers/customers). Liaise with internal stakeholders and act as the primary tax point of contact for the business, providing guidance regarding the application of Indirect Tax regulations Strategic Procurement Management Establish supplier selection, evaluation, and management processes Optimize supplier portfolio across Europe Set and achieve cost reduction targets Negotiate and manage long-term supplier contracts Fashion Retail Specific Procurement Procurement of store fixtures and display equipment Procurement of packaging and branding materials Procurement of POS systems and store operation equipment Logistics & Customs Management Optimize import duties and manage compliance Supervise and streamline customs clearance procedures Select and manage appropriate Incoterms Analyse logistics costs and implement reduction initiatives Compliance & Risk Management Conduct supply chain due diligence Select suppliers compliant with sustainability and ESG standards Ensure compliance with EU regulations Identify supply chain risks and develop mitigation strategies Contract & Vendor Management Create, negotiate, and manage Master Service Agreements Set and monitor supplier performance KPIs Review and optimize terms during contract renewals Conduct vendor audits and quality control Cross Functional Collaboration Collaborate with merchandising team and Logistics team Work with finance team on budget management and payment terms optimization Coordinate needs with store operations team Collaborate with marketing team on promotional materials procurement System & Data Management Operate and optimize procurement systems (SAP MM, etc.) Conduct spend analysis and reporting Visualize procurement data and manage dashboards Implement and manage e procurement platforms YOUR EXPERIENCE Minimal10+ years of experience of the entire lifecycle of indirect taxation within an international setting Multi-country VAT/customs experience across Europe Tax qualifications or other equivalent qualification is a plus Retail or FMCG industry background preferred
Apr 19, 2026
Full time
DUTIES AND RESPONSIBILITIES Indirect Tax Declarations Responsibility for accurate preparation and filing of the VAT returns and Intrastat filings and other Indirect Tax deliverables. Maintaining statutory deadlines (timely preparation of the returns and payments initiations, internal approvals). Amend prior returns to correct any past errors/issues. Gather documents and apply for appropriate refunds. To ensure indirect taxes are collected, and remitted to tax authorities accurately, timely, and efficiently Compliance, Audits & Policies Research and verify tax rates and tax codes. Keep up to date on current state policies on taxation and be aware of any upcoming changes in tax law. Maintaining tax offices websites and checking its content. Assist with and/or manage tax and statutory audits (p Support the team for any audits or queries from the tax authorities. Process Improvements & Automation Assist with and/or implement automation efforts. Work with other departments within the company to prevent or resolve indirect tax issues. Make recommendations for process improvements. Write, analyse, and updates tax software. Stakeholder management Liaise with external parties on tax matters (tax authorities/service providers/customers). Liaise with internal stakeholders and act as the primary tax point of contact for the business, providing guidance regarding the application of Indirect Tax regulations Strategic Procurement Management Establish supplier selection, evaluation, and management processes Optimize supplier portfolio across Europe Set and achieve cost reduction targets Negotiate and manage long-term supplier contracts Fashion Retail Specific Procurement Procurement of store fixtures and display equipment Procurement of packaging and branding materials Procurement of POS systems and store operation equipment Logistics & Customs Management Optimize import duties and manage compliance Supervise and streamline customs clearance procedures Select and manage appropriate Incoterms Analyse logistics costs and implement reduction initiatives Compliance & Risk Management Conduct supply chain due diligence Select suppliers compliant with sustainability and ESG standards Ensure compliance with EU regulations Identify supply chain risks and develop mitigation strategies Contract & Vendor Management Create, negotiate, and manage Master Service Agreements Set and monitor supplier performance KPIs Review and optimize terms during contract renewals Conduct vendor audits and quality control Cross Functional Collaboration Collaborate with merchandising team and Logistics team Work with finance team on budget management and payment terms optimization Coordinate needs with store operations team Collaborate with marketing team on promotional materials procurement System & Data Management Operate and optimize procurement systems (SAP MM, etc.) Conduct spend analysis and reporting Visualize procurement data and manage dashboards Implement and manage e procurement platforms YOUR EXPERIENCE Minimal10+ years of experience of the entire lifecycle of indirect taxation within an international setting Multi-country VAT/customs experience across Europe Tax qualifications or other equivalent qualification is a plus Retail or FMCG industry background preferred
Join a global, fast-moving consumer business known for creating iconic products enjoyed by millions. With a strong focus on people, culture, and innovation, this organisation values collaboration, employee wellbeing, and creating a rewarding experience for its teams. As the Reward Specialist, you'll be part of an environment where your expertise can make a real impact across the UK & Ireland. The Role: Administering UK & Ireland benefits programmes, including pensions, medical insurance, risk benefits, and wellbeing initiatives Managing benefits renewals and vendor relationships to ensure competitive, well-aligned offerings Supporting budgeting, forecasting, invoicing, and purchase order processes Monitoring and analysing benefits spend and reward data, providing clear insights for decision-making Acting as a key contact for employee benefits queries and ensuring clear communication across the organisation Supporting key initiatives such as pay transparency, DEI programs, and gender pay gap reporting Contributing to process improvements and digitalisation of reward systems, such as SuccessFactors Supporting salary review processes, job evaluations, and broader compensation & benefits projects About You: Proven experience in UK & Ireland Compensation & Benefits, particularly benefits administration, analysis, and cost management Strong analytical skills with advanced Excel capability and the ability to interpret complex data Experience with budgeting, cost tracking, and invoice management Excellent organisation skills, able to manage multiple priorities with attention to detail Confident communicator able to work with stakeholders across HR, Finance, Payroll, and external partners Collaborative and proactive, with a structured approach to tasks Experience with HR systems such as SuccessFactors and knowledge of salary review or job evaluation processes is advantageous If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: (url removed) Phone: (phone number removed) We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Apr 19, 2026
Full time
Join a global, fast-moving consumer business known for creating iconic products enjoyed by millions. With a strong focus on people, culture, and innovation, this organisation values collaboration, employee wellbeing, and creating a rewarding experience for its teams. As the Reward Specialist, you'll be part of an environment where your expertise can make a real impact across the UK & Ireland. The Role: Administering UK & Ireland benefits programmes, including pensions, medical insurance, risk benefits, and wellbeing initiatives Managing benefits renewals and vendor relationships to ensure competitive, well-aligned offerings Supporting budgeting, forecasting, invoicing, and purchase order processes Monitoring and analysing benefits spend and reward data, providing clear insights for decision-making Acting as a key contact for employee benefits queries and ensuring clear communication across the organisation Supporting key initiatives such as pay transparency, DEI programs, and gender pay gap reporting Contributing to process improvements and digitalisation of reward systems, such as SuccessFactors Supporting salary review processes, job evaluations, and broader compensation & benefits projects About You: Proven experience in UK & Ireland Compensation & Benefits, particularly benefits administration, analysis, and cost management Strong analytical skills with advanced Excel capability and the ability to interpret complex data Experience with budgeting, cost tracking, and invoice management Excellent organisation skills, able to manage multiple priorities with attention to detail Confident communicator able to work with stakeholders across HR, Finance, Payroll, and external partners Collaborative and proactive, with a structured approach to tasks Experience with HR systems such as SuccessFactors and knowledge of salary review or job evaluation processes is advantageous If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: (url removed) Phone: (phone number removed) We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
Contracts & Supplier Coordinator (Part-Time - 20 hours per week) Derby £26,500 Pro rata Ganymede are a specialist recruitment and workforce solutions provider operating across infrastructure, transportation, engineering, and energy sectors. We pride ourselves on delivering high-quality services to our clients while maintaining robust compliance and operational standards. We are looking for an organised and detail-oriented individual to join our Compliance team as a Contracts & Supplier Coordinator, working 20 hours per week across 5 days. This role has a strong focus on reviewing and managing client contracts and terms of business, ensuring they are clear, accurate, and aligned with company requirements. Alongside this, you will play an important role in supporting supplier coordination and maintaining effective supplier processes across the business. You ll help the business understand its contractual obligations, spot potential risks, and ensure both contract and supplier documentation is accurate and up to date. The Role and About You Reporting to the Head of Compliance and Assurance, you ll play a key role in reviewing and coordinating client contracts and terms of business, alongside supporting key supplier management processes. This role helps ensure the business meets its contractual obligations and maintains clear, accurate documentation across both client and supplier relationships. You will be responsible for reviewing contract terms, identifying potential risks or inconsistencies, and supporting amendments where required, ensuring all contractual requirements are clearly understood, recorded, and communicated internally. This is a great opportunity for someone looking to develop their experience in contracts, compliance, and supplier coordination, with exposure to commercial and operational teams across the business. Key responsibilities include: Reviewing client contracts and terms of business, ensuring alignment with company requirements and identifying any non-standard terms, risks, or inconsistencies Supporting the coordination of client contracts and framework agreements, ensuring accurate documentation and version control Drafting contract variations and amendments, and ensuring contractual requirements are clearly recorded and communicated internally Supporting contract lifecycle activities, including renewals, updates and ongoing tracking Managing aspects of Supplier Management, including reviewing requests for the Preferred Supplier List (PSL) and maintaining supplier documentation Supporting the wider supplier coordination process, ensuring supplier records are accurate, complete, and compliant Managing the central compliance mailbox, ensuring queries are logged, tracked and responded to appropriately Supporting the Compliance team with internal audit preparation and documentation checks Providing company information to clients when required Assisting the Bid Coordinator with bid-related tasks when needed Supporting wider administrative and compliance activities across the team About you: Solid administrative experience, with exposure to contract review, terms of business, or supplier coordination Experience in reviewing or supporting contract processes, with the ability to understand and interpret written agreements Strong attention to detail and accuracy, with the ability to identify errors, inconsistencies, or missing information Strong organisational skills and the ability to manage multiple priorities effectively Confident communicator with the ability to build strong relationships internally and externally Proactive with a positive, problem-solving approach Experience within a recruitment, staffing, or workforce solutions environment would be beneficial, particularly where exposure to client terms, frameworks, or compliance processes has been gained Why Ganymede? Ganymede Solutions is part of RTC Group PLC, a long-established workforce solutions group. This gives the business the backing of a publicly listed organisation while allowing our teams to operate with the flexibility of a specialist consultancy. Next Steps If you re an organised and proactive professional looking to develop your career in a contract-focused compliance and supplier coordination role, we d love to hear from you. Apply today and let s start the conversation. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Apr 18, 2026
Full time
Contracts & Supplier Coordinator (Part-Time - 20 hours per week) Derby £26,500 Pro rata Ganymede are a specialist recruitment and workforce solutions provider operating across infrastructure, transportation, engineering, and energy sectors. We pride ourselves on delivering high-quality services to our clients while maintaining robust compliance and operational standards. We are looking for an organised and detail-oriented individual to join our Compliance team as a Contracts & Supplier Coordinator, working 20 hours per week across 5 days. This role has a strong focus on reviewing and managing client contracts and terms of business, ensuring they are clear, accurate, and aligned with company requirements. Alongside this, you will play an important role in supporting supplier coordination and maintaining effective supplier processes across the business. You ll help the business understand its contractual obligations, spot potential risks, and ensure both contract and supplier documentation is accurate and up to date. The Role and About You Reporting to the Head of Compliance and Assurance, you ll play a key role in reviewing and coordinating client contracts and terms of business, alongside supporting key supplier management processes. This role helps ensure the business meets its contractual obligations and maintains clear, accurate documentation across both client and supplier relationships. You will be responsible for reviewing contract terms, identifying potential risks or inconsistencies, and supporting amendments where required, ensuring all contractual requirements are clearly understood, recorded, and communicated internally. This is a great opportunity for someone looking to develop their experience in contracts, compliance, and supplier coordination, with exposure to commercial and operational teams across the business. Key responsibilities include: Reviewing client contracts and terms of business, ensuring alignment with company requirements and identifying any non-standard terms, risks, or inconsistencies Supporting the coordination of client contracts and framework agreements, ensuring accurate documentation and version control Drafting contract variations and amendments, and ensuring contractual requirements are clearly recorded and communicated internally Supporting contract lifecycle activities, including renewals, updates and ongoing tracking Managing aspects of Supplier Management, including reviewing requests for the Preferred Supplier List (PSL) and maintaining supplier documentation Supporting the wider supplier coordination process, ensuring supplier records are accurate, complete, and compliant Managing the central compliance mailbox, ensuring queries are logged, tracked and responded to appropriately Supporting the Compliance team with internal audit preparation and documentation checks Providing company information to clients when required Assisting the Bid Coordinator with bid-related tasks when needed Supporting wider administrative and compliance activities across the team About you: Solid administrative experience, with exposure to contract review, terms of business, or supplier coordination Experience in reviewing or supporting contract processes, with the ability to understand and interpret written agreements Strong attention to detail and accuracy, with the ability to identify errors, inconsistencies, or missing information Strong organisational skills and the ability to manage multiple priorities effectively Confident communicator with the ability to build strong relationships internally and externally Proactive with a positive, problem-solving approach Experience within a recruitment, staffing, or workforce solutions environment would be beneficial, particularly where exposure to client terms, frameworks, or compliance processes has been gained Why Ganymede? Ganymede Solutions is part of RTC Group PLC, a long-established workforce solutions group. This gives the business the backing of a publicly listed organisation while allowing our teams to operate with the flexibility of a specialist consultancy. Next Steps If you re an organised and proactive professional looking to develop your career in a contract-focused compliance and supplier coordination role, we d love to hear from you. Apply today and let s start the conversation. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Apr 18, 2026
Full time
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Apr 18, 2026
Full time
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Your new roleA well-established organisation based in Bedford is looking to recruit a Temporary People Administrator to join their busy People & Culture team. This is a long-term temporary opportunity starting as soon as possible and expected to run until at least January 2027. You will initially be full-time office based in Bedford during training. Once fully trained, the role offers hybrid working with up to 50% working from home. This is a varied and fast-paced administrative role supporting the full employee lifecycle, with a strong focus on recruitment coordination and HR administration. Key responsibilities will include: Coordinating end-to-end recruitment campaigns, including advertising roles, liaising with candidates and hiring managers, arranging interviews and issuing offers Preparing contracts and employment documentation, ensuring accuracy and compliance Managing pre-employment checks such as references, right to work checks and occupational health clearance Processing starters, leavers and contract changes on the HR and payroll system Maintaining accurate employee records and ensuring GDPR compliance Supporting payroll deadlines by ensuring timely and accurate data entry Managing shared inboxes, responding to queries and providing a high level of customer service Supporting wider HR administration including contract extensions, flexible working requests and fixed-term renewals General administrative support to the People & Culture team as required What you'll need to succeed This role would suit someone who already has HR administration experience, or a strong administrator with solid experience who is looking to move into HR. You will ideally have: Proven administrative experience in a fast-paced environment Excellent attention to detail and a high level of accuracy Experience working with databases and managing confidential information Strong organisational skills with the ability to manage competing priorities and deadlines Good IT skills, including Microsoft Word, Excel, Outlook and Teams Excellent written and verbal communication skills A professional, customer-focused approach Previous HR or recruitment administration experience is advantageous but not essential if you have strong transferable administrative skills and a genuine interest in HR. What you'll get in return A long-term temporary role with stability until at least January 2027 Hybrid working (50% home working after training) Competitive hourly pay of 16- 18 per hour Valuable experience within an established People & Culture function Supportive team environment and structured training Full-time hours working Mon - Thurs 9-5.30pm and Fridays 9-5pm On-site free parking What you need to do nowIf you're interested in this role and meet the criteria above, please apply now or contact Hays for more information. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 17, 2026
Seasonal
Your new roleA well-established organisation based in Bedford is looking to recruit a Temporary People Administrator to join their busy People & Culture team. This is a long-term temporary opportunity starting as soon as possible and expected to run until at least January 2027. You will initially be full-time office based in Bedford during training. Once fully trained, the role offers hybrid working with up to 50% working from home. This is a varied and fast-paced administrative role supporting the full employee lifecycle, with a strong focus on recruitment coordination and HR administration. Key responsibilities will include: Coordinating end-to-end recruitment campaigns, including advertising roles, liaising with candidates and hiring managers, arranging interviews and issuing offers Preparing contracts and employment documentation, ensuring accuracy and compliance Managing pre-employment checks such as references, right to work checks and occupational health clearance Processing starters, leavers and contract changes on the HR and payroll system Maintaining accurate employee records and ensuring GDPR compliance Supporting payroll deadlines by ensuring timely and accurate data entry Managing shared inboxes, responding to queries and providing a high level of customer service Supporting wider HR administration including contract extensions, flexible working requests and fixed-term renewals General administrative support to the People & Culture team as required What you'll need to succeed This role would suit someone who already has HR administration experience, or a strong administrator with solid experience who is looking to move into HR. You will ideally have: Proven administrative experience in a fast-paced environment Excellent attention to detail and a high level of accuracy Experience working with databases and managing confidential information Strong organisational skills with the ability to manage competing priorities and deadlines Good IT skills, including Microsoft Word, Excel, Outlook and Teams Excellent written and verbal communication skills A professional, customer-focused approach Previous HR or recruitment administration experience is advantageous but not essential if you have strong transferable administrative skills and a genuine interest in HR. What you'll get in return A long-term temporary role with stability until at least January 2027 Hybrid working (50% home working after training) Competitive hourly pay of 16- 18 per hour Valuable experience within an established People & Culture function Supportive team environment and structured training Full-time hours working Mon - Thurs 9-5.30pm and Fridays 9-5pm On-site free parking What you need to do nowIf you're interested in this role and meet the criteria above, please apply now or contact Hays for more information. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 17, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Pensions Administration Manager Reading | Hybrid | Permanent, Full Time £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Reading office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high-profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day-to-day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad-hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third-party pensions administration experience preferred; strong in-house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days If this sounds like your next move, please apply. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 17, 2026
Full time
Pensions Administration Manager Reading | Hybrid | Permanent, Full Time £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Reading office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high-profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day-to-day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad-hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third-party pensions administration experience preferred; strong in-house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days If this sounds like your next move, please apply. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Pensions Administration Manager Bristol | Hybrid (1-2 Days per week in office) £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Bristol office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high-profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day-to-day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad-hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third-party pensions administration experience preferred; strong in-house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 17, 2026
Full time
Pensions Administration Manager Bristol | Hybrid (1-2 Days per week in office) £50,000 - £55,000 We are currently recruiting for an experienced Pensions Administration Manager on behalf of one of our clients, a leading UK pensions consultancy with a team of around 2,000 specialists across 15 offices nationwide, administering pensions for over one million members. This is a newly created role based in their Bristol office, ideally suited to someone with a strong background in Defined Benefit pension schemes and pensions administration management. It's a varied and high-profile position offering real scope to make an impact across client relationships, team leadership and business development. The role Lead pensions administration services for an assigned client portfolio Manage day-to-day relationships with trustees and corporate clients, attending meetings as required Provide expert advice on pensions queries and stay current with legislative developments Oversee annual and ad-hoc projects including renewals, benefit statements, pension increases and scheme returns Manage total team workflow, set objectives and drive performance Mentor junior colleagues and present technical matters at team meetings Take ownership of administration billing, time recording and ensuring targets are met Participate in new business pitches and marketing initiatives Lead internal audits and identify process improvements Conduct appraisals, handle recruitment and manage HR and performance matters Build strong working relationships across internal teams including Payroll, Accounts and Consulting What our client is looking for Substantial experience in DB pensions administration, including leavers, retirements, deaths, transfers, benefit statements and pension increases Thorough knowledge of pensions legislation and the ability to keep pace with changes Proven supervisory and management experience, including appraisals, performance management and recruitment Third-party pensions administration experience preferred; strong in-house experience also considered Previous project management experience in a pensions context Comfortable presenting to clients and at trustee meetings Numerically confident, evidenced by experience or academic background Proficient in Microsoft Word, Excel, Outlook and PowerPoint What's on offer Salary of £50,000 - £55,000 Annual discretionary bonus 25 days holiday with buy/sell flexibility Pension matching Private healthcare plans Life assurance Digital GP service Flexible benefits scheme and retailer discounts Paid volunteer days Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
