Employee Relations Operations Administrator

Job Description: Employee Relations Operations Administrator
Company: Envisage Recruitment Ltd.
Position Type: Contract (12 Months, Rolling)
Location: West Midlands (Castle Bromwich / Solihull) or Halewood
Working Pattern: Hybrid (Typically 3 days on-site, subject to change)
Pay Rate: £21.50 per hour

Role Overview:
Envisage is seeking a resilient and proactive Employee Relations Operations Administrator to deliver professional HR support across our manufacturing facilities. This role focuses heavily on Absence Management, requiring an individual who can balance high-volume administrative tasks with the empathy and integrity needed for sensitive employee relations. As a "Dev Specialist B," you will be expected to support operational performance by reducing absence duration through early intervention and stakeholder collaboration.

Key Accountabilities & Responsibilities:

• Manage manufacturing-related absence cases, providing effective support for short-term, long-term, and restricted worker cases.
• Identify cases benefiting from early support to implement tailored measures, reducing absence frequency and duration.
• Coordinate and assist in delivery of absence management training to line managers and stakeholders to ensure consistent policy application.
• Collaborate with the wider ER administration team to refine, review, and standardise best-practice absence management processes.
• Liaise with Occupational Health to ensure timely interventions and robust support plans are in place.
• Actively promote internal and external wellbeing resources (EAP, Aviva Plus, BEN, etc.) to strengthen the employee support network.
• Collaborate with cross-functional teams to ensure accurate reporting on manufacturing absence trends to inform business decision-making.
• Identify opportunities to enhance ER tools, systems, and ways of working.

Candidate Requirements:
Essential:

• Proven ability to deliver results in a fast-paced manufacturing or industrial environment.
• Strong written and verbal skills; ability to explain complex ER information clearly to diverse stakeholders.
• Exceptional attention to detail and the ability to prioritise a varied workload autonomously.
• A customer-focused approach with the resilience to handle challenging deadlines and sensitive cases.

Desirable:

• Ability to use rational judgment and data analysis to inform decision-making.
• Comfortable using a range of HRIS, digital tools, and standard office technologies.

Key Performance Indicators (KPIs)

• Maintain absence targets: 3.5% overall (0.8% LTA, 1.7% STA).
• Achieve 80% Customer Satisfaction rating.
• Maintain 90% SLA Achievement on case management.