Customer Service Advisor - Account Coordinator

Customer Service Advisor - Account Coordinator

Managing customer relationships, orders, and enquiries in a dynamic manufacturing environment.

My client is an industry-leading manufacturer, known for both the quality of their products and their exceptional customer service. They are a well-established, supportive business with excellent staff retention and a strong reputation within their field.

Due to a recent internal change, they are now looking to recruit an additional Customer Support / Account Coordinator to join their team.

• Full-time
• Monday - Friday
• 9:00am - 5:00pm
• Newcastle-under-Lyme Office based
• £25k - £27k

Role

This is a varied and fast-paced position where you will manage and support a portfolio of existing, new, and prospective customers, ensuring a consistently high level of service is delivered.

Working closely with both the Customer Support and Sales teams, you will act as a key point of contact, handling enquiries, processing orders, and supporting the wider business.

Day-to-day responsibilities will include:

• Managing customer enquiries via email and telephone, ensuring prompt and professional responses
• Processing sales orders, preparing quotations, and generating invoices
• Handling customer complaints with urgency and care, ensuring resolution within set timeframes
• Interpreting customer requirements, including working from lists and technical plans
• Supporting with breakdown-related queries and requests
• Assisting with answering incoming calls in a timely and professional manner
• Working closely with a designated Sales Executive to ensure a seamless customer journey
• Attending internal meetings, external customer meetings, and occasional site visits (accompanied by the sales team)
• Maintaining accurate customer records and updating internal systems
• Building strong working relationships across departments to support efficient service delivery
• Following company processes and contributing to continuous improvement

Requirements

To be successful in this role, you will have previous experience within a customer service and/or sales administration environment, ideally within a B2B setting.

You will also demonstrate:

• Excellent attention to detail and a high level of accuracy
• Strong communication skills, both written and verbal
• Confidence in handling customer calls and managing queries
• Good working knowledge of Excel (basic to intermediate)
• Strong organisational and time management skills, with the ability to prioritise effectively
• A proactive, flexible approach and willingness to support colleagues
• A positive attitude and strong team ethic

Additional Information

• 33 days holiday (including bank holidays)
• Healthcare cash plan (after probation)
• Income protection (after qualifying period)
• Death in service
• Pension scheme
• Free on-site parking
• Employee recognition schemes
• Supportive, family-run environment with excellent staff retention

If you have the relevant experience and would like to learn more, please contact Safer Hand Solutions and ask for Hannah Kirk, or apply directly for consideration.

Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client. Due to the volume of applications, only shortlisted candidates will be contacted; however, we may retain your details for future opportunities.