Role: Workshop Technician Location: Bedford Hours: Monday to Friday, 39 hours + early finish Fridays Salary: £36,000 per annum An excellent opportunity has now arisen for an experienced Workshop Technician to join a well-established client based in Bedford Duties of a Workshop Technician: Servicing, repairing and maintenance of utility winches, trenchless utility equipment and other small to medium sized items of plant. Take a lead role in preparing equipment for demonstrations. Operate our equipment occasionally. Work predominately inhouse and occasionally onsite as required. Perform pre-delivery inspections on new and used equipment. What we would like from you: You must be a Fully qualified and experienced Plant Fitter with an engineering background. NVQ or City & Guilds in a form of engineering. Previous experience maintaining, diagnosing and repairing faults with a variety of plant both mechanical, electrical and pneumatics. Full UK Driving Licence. Welding experience Flexible and self-motivated. Able to work as part of a team, supporting colleagues Good literacy, communication and IT skills If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
May 03, 2026
Full time
Role: Workshop Technician Location: Bedford Hours: Monday to Friday, 39 hours + early finish Fridays Salary: £36,000 per annum An excellent opportunity has now arisen for an experienced Workshop Technician to join a well-established client based in Bedford Duties of a Workshop Technician: Servicing, repairing and maintenance of utility winches, trenchless utility equipment and other small to medium sized items of plant. Take a lead role in preparing equipment for demonstrations. Operate our equipment occasionally. Work predominately inhouse and occasionally onsite as required. Perform pre-delivery inspections on new and used equipment. What we would like from you: You must be a Fully qualified and experienced Plant Fitter with an engineering background. NVQ or City & Guilds in a form of engineering. Previous experience maintaining, diagnosing and repairing faults with a variety of plant both mechanical, electrical and pneumatics. Full UK Driving Licence. Welding experience Flexible and self-motivated. Able to work as part of a team, supporting colleagues Good literacy, communication and IT skills If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Job title: Operational Business Partner Location: Brimsdown 3 days on site working/ 2 days remote W orld-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: Acting as the primary contact for local stakeholders, supporting end-to-end procurement and identifying improvement opportunities. Understanding local site requirements and advising on suitable solutions and procurement processes. Acting as a liaison between site teams, suppliers and category managers for supplier performance. Supporting the local implementation of supplier agreements, aligned with savings strategies. Driving effective and compliant use of Coupa, SAP and other procurement tools. Collaborating across regions and categories to identify process gaps and support improvements. Key skills that will help you succeed in this role: Experience in sourcing, procurement operations and Procure-to-Pay (P2P) processes. Knowledge of procurement best practices, negotiation and contract management. Ability to work effectively across diverse teams, cultures and time zones. Experience working in complex organisational environments. Proficiency in ERP and procurement systems such as SAP or Coupa. A proactive, solutions-focused approach with strong communication skills. What we offer: Competitive retirement savings Company matched Share Incentive Plan Life Assurance, Income Protection and Critical Illness Medical plans/health assessments Retailer and Wellbeing discounts Competitive annual incentive plan Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
May 03, 2026
Full time
Job title: Operational Business Partner Location: Brimsdown 3 days on site working/ 2 days remote W orld-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: Acting as the primary contact for local stakeholders, supporting end-to-end procurement and identifying improvement opportunities. Understanding local site requirements and advising on suitable solutions and procurement processes. Acting as a liaison between site teams, suppliers and category managers for supplier performance. Supporting the local implementation of supplier agreements, aligned with savings strategies. Driving effective and compliant use of Coupa, SAP and other procurement tools. Collaborating across regions and categories to identify process gaps and support improvements. Key skills that will help you succeed in this role: Experience in sourcing, procurement operations and Procure-to-Pay (P2P) processes. Knowledge of procurement best practices, negotiation and contract management. Ability to work effectively across diverse teams, cultures and time zones. Experience working in complex organisational environments. Proficiency in ERP and procurement systems such as SAP or Coupa. A proactive, solutions-focused approach with strong communication skills. What we offer: Competitive retirement savings Company matched Share Incentive Plan Life Assurance, Income Protection and Critical Illness Medical plans/health assessments Retailer and Wellbeing discounts Competitive annual incentive plan Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
May 03, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️Are you in a Senior or Lead role currently, looking for your next step up, if so, w e're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
May 03, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️Are you in a Senior or Lead role currently, looking for your next step up, if so, w e're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
May 03, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️Are you in a Senior or Lead role currently, looking for your next step up, if so, w e're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
May 03, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️Are you in a Senior or Lead role currently, looking for your next step up, if so, w e're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️Are you in a Senior or Lead role currently, looking for your next step up, if so, w e're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
May 03, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️Are you in a Senior or Lead role currently, looking for your next step up, if so, w e're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
We are looking for an experienced and enthusiastic Community Manager to join our Leisure team at Enable! This is a great opportunity to play a key role in supporting the smooth running and growth of Barn Elms Boathouse, with a particular focus on membership administration, junior racing squad support, fundraising, and community engagement. About Us Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people's lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Reports to: Boathouse Operations Manager Based: Barn Elms Boathouse Contract: Fixed Term Contract (Maternity Leave Cover) until 28th February 2027 Work Arrangement: 30 hours per week, On-Site Role Overview The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity. The Community Manager will act as a central administrative and coordination point, the role helps reduce operational pressure on coaches while ensuring members, athletes, and families are well supported and informed. A key focus of this role during the maternity cover period is supporting fundraising and securing external funding to benefit the long-term sustainability of the boathouse. Main Duties/Responsibilities Manage adult and squad membership administration, ensuring all rowers are correctly registered, onboarded, and recorded, with memberships and payments monitored and followed up as required. Oversee Direct Debit and payment processes for adult members, including monitoring rejected payments and liaising with members to resolve issues in a timely manner. Coordinate and manage invoicing for junior squad race fees, including tracking attendance, calculating charges, issuing invoices, and responding to parent or guardian queries. Support the planning and delivery of fundraising activities in collaboration with the Operations Manager, including event coordination, volunteer support, communications, and follow-up. Research and support applications for external funding and grants, maintaining appropriate records and reporting, particularly during the maternity cover period. Communicate clearly and consistently with stakeholders including coaches, parents, volunteers, schools, and partners. Assist the Operations Manager when needed on Service Level Agreements and Boat Hire Organise and manage Barn Elms kit distribution, including running the kit window twice per year and maintaining relevant records. Maintain accurate and up-to-date squad membership and database records, ensuring required documentation is received, and data is consistent in coordination with Racing Squad Coaches. Support community outreach and development initiatives, including engagement with schools and community groups, rowing taster sessions, and recruitment activities. Provide strategic and administrative support to racing squad programmes, including coordination of communications, race-day logistics, and administrative tasks to reduce coaching workload. Act as a central administrative point of contact for racing squad lead coaches and assist with coaching delivery where required. Work with your line manager to identify your own support needs and undertake continual personal and professional development. To comply with Enable's Codes of practice and conduct, including policies and procedures concerning data protection, health and safety and safeguarding. To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and clients. To create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. Report any instances of inappropriate behaviour or discrimination. Ensure data is kept securely in line with data protection law and Enable LC's procedures. To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. Always follow safeguarding procedures and ensure that your line manager is kept fully informed of any safeguarding concerns. To carry out any other reasonable duties and responsibilities that contribute to the overall function of the team, appropriate with the grading of the post. Assist with any duties, events or activities hosted by Enable. Skills and Experience Experience working with Rowing Clubs/ Rowing Coaches preferred BR level 2 coaching qualification & power boat licence (Desired not required) This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
May 03, 2026
Full time
We are looking for an experienced and enthusiastic Community Manager to join our Leisure team at Enable! This is a great opportunity to play a key role in supporting the smooth running and growth of Barn Elms Boathouse, with a particular focus on membership administration, junior racing squad support, fundraising, and community engagement. About Us Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people's lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Reports to: Boathouse Operations Manager Based: Barn Elms Boathouse Contract: Fixed Term Contract (Maternity Leave Cover) until 28th February 2027 Work Arrangement: 30 hours per week, On-Site Role Overview The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity. The Community Manager will act as a central administrative and coordination point, the role helps reduce operational pressure on coaches while ensuring members, athletes, and families are well supported and informed. A key focus of this role during the maternity cover period is supporting fundraising and securing external funding to benefit the long-term sustainability of the boathouse. Main Duties/Responsibilities Manage adult and squad membership administration, ensuring all rowers are correctly registered, onboarded, and recorded, with memberships and payments monitored and followed up as required. Oversee Direct Debit and payment processes for adult members, including monitoring rejected payments and liaising with members to resolve issues in a timely manner. Coordinate and manage invoicing for junior squad race fees, including tracking attendance, calculating charges, issuing invoices, and responding to parent or guardian queries. Support the planning and delivery of fundraising activities in collaboration with the Operations Manager, including event coordination, volunteer support, communications, and follow-up. Research and support applications for external funding and grants, maintaining appropriate records and reporting, particularly during the maternity cover period. Communicate clearly and consistently with stakeholders including coaches, parents, volunteers, schools, and partners. Assist the Operations Manager when needed on Service Level Agreements and Boat Hire Organise and manage Barn Elms kit distribution, including running the kit window twice per year and maintaining relevant records. Maintain accurate and up-to-date squad membership and database records, ensuring required documentation is received, and data is consistent in coordination with Racing Squad Coaches. Support community outreach and development initiatives, including engagement with schools and community groups, rowing taster sessions, and recruitment activities. Provide strategic and administrative support to racing squad programmes, including coordination of communications, race-day logistics, and administrative tasks to reduce coaching workload. Act as a central administrative point of contact for racing squad lead coaches and assist with coaching delivery where required. Work with your line manager to identify your own support needs and undertake continual personal and professional development. To comply with Enable's Codes of practice and conduct, including policies and procedures concerning data protection, health and safety and safeguarding. To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and clients. To create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. Report any instances of inappropriate behaviour or discrimination. Ensure data is kept securely in line with data protection law and Enable LC's procedures. To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. Always follow safeguarding procedures and ensure that your line manager is kept fully informed of any safeguarding concerns. To carry out any other reasonable duties and responsibilities that contribute to the overall function of the team, appropriate with the grading of the post. Assist with any duties, events or activities hosted by Enable. Skills and Experience Experience working with Rowing Clubs/ Rowing Coaches preferred BR level 2 coaching qualification & power boat licence (Desired not required) This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
May 03, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Are you an experienced, skilled and passionate fundraiser, able to write compelling proposals and applications for trusts and major donors? Can you inspire and persuade both existing and potential key supporters to partner with Church Mission society and bolster our mission with significant financial support to help people at the edges discover and follow Jesus? Ø Permanent, 35 hours per week. Ø Hybrid working approximately two days a week at CMS House, Oxford. Ø Starting salary of £35,750 1 FTE, with a generous pension contribution: up to 10 per cent employer contribution on annual salary. Incremental increases to salaries are applied annually. Ø CMS offers 36 days of annual leave (including bank holidays) as well as enhanced paid sickness, maternity , paternity and adoption leave Ø CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including: Access to 24/7 employee assistance programme with qualified counsellors. Regular wellbeing coffee mornings. Support on menopause for women. Up to three volunteer days per annum. Up to three family emergency leave days per annum. Retreats and resources for prayer life. We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification. Your role We are looking for a proactive and talented individual who has demonstrable experience of working in trust fundraising, and who can build rapport and meaningful relationships with key trustees and major donors. Writing and submitting applications and proposals to trusts will be the core focus of your role, with a view to securing sizeable donations for the work of CMS. You will also have a small caseload of existing individual major donors and small family trusts to both retain and grow their financial giving. You will have outstanding relationship building skills and an ability to establish rapport quickly with existing and prospective trusts and major donors. You will be a confident and able communicator across a variety of media, including written correspondence, telephone, online and in-person face-to-face meetings. You will be able to demonstrate a strong ability to cultivate existing trust and major donor relationships (or equivalent customer / sales or account management roles) as well as experience of having implemented acquisition strategies in order to grow income through significant major gifts. The organisation you ll be joining Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world. What you ll need to succeed We are looking for a seasoned and skilled fundraiser who has been successfully working in a trust and major donor environment or equivalent customer facing role (sales / account management), with evidence of retaining and growing an existing caseload of supporters to secure new and significant income to support the charity s work. You will have solid experience of effectively working across multiple teams and collaborating with others. You will possess the excellent written skills needed to craft successful applications to trusts and major donors, and have a keen eye on the detail. Additionally, excellent database and administrative knowledge are essential. It is a requirement for this post holder to be a committed and practising Christian as well as committed to CMS s values and aims. Further details can be found in the job description and person specification available to download on the CMS website. Our commitment to you Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills. We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding. Closing date We must get your application by midnight on Sunday 10 May 2026. Interviews are planned to be held on Wednesday 20 May 2026 To apply Please send your application form and CV to via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website. Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required. As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any SEAH (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.
May 03, 2026
Full time
Are you an experienced, skilled and passionate fundraiser, able to write compelling proposals and applications for trusts and major donors? Can you inspire and persuade both existing and potential key supporters to partner with Church Mission society and bolster our mission with significant financial support to help people at the edges discover and follow Jesus? Ø Permanent, 35 hours per week. Ø Hybrid working approximately two days a week at CMS House, Oxford. Ø Starting salary of £35,750 1 FTE, with a generous pension contribution: up to 10 per cent employer contribution on annual salary. Incremental increases to salaries are applied annually. Ø CMS offers 36 days of annual leave (including bank holidays) as well as enhanced paid sickness, maternity , paternity and adoption leave Ø CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including: Access to 24/7 employee assistance programme with qualified counsellors. Regular wellbeing coffee mornings. Support on menopause for women. Up to three volunteer days per annum. Up to three family emergency leave days per annum. Retreats and resources for prayer life. We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification. Your role We are looking for a proactive and talented individual who has demonstrable experience of working in trust fundraising, and who can build rapport and meaningful relationships with key trustees and major donors. Writing and submitting applications and proposals to trusts will be the core focus of your role, with a view to securing sizeable donations for the work of CMS. You will also have a small caseload of existing individual major donors and small family trusts to both retain and grow their financial giving. You will have outstanding relationship building skills and an ability to establish rapport quickly with existing and prospective trusts and major donors. You will be a confident and able communicator across a variety of media, including written correspondence, telephone, online and in-person face-to-face meetings. You will be able to demonstrate a strong ability to cultivate existing trust and major donor relationships (or equivalent customer / sales or account management roles) as well as experience of having implemented acquisition strategies in order to grow income through significant major gifts. The organisation you ll be joining Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world. What you ll need to succeed We are looking for a seasoned and skilled fundraiser who has been successfully working in a trust and major donor environment or equivalent customer facing role (sales / account management), with evidence of retaining and growing an existing caseload of supporters to secure new and significant income to support the charity s work. You will have solid experience of effectively working across multiple teams and collaborating with others. You will possess the excellent written skills needed to craft successful applications to trusts and major donors, and have a keen eye on the detail. Additionally, excellent database and administrative knowledge are essential. It is a requirement for this post holder to be a committed and practising Christian as well as committed to CMS s values and aims. Further details can be found in the job description and person specification available to download on the CMS website. Our commitment to you Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills. We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding. Closing date We must get your application by midnight on Sunday 10 May 2026. Interviews are planned to be held on Wednesday 20 May 2026 To apply Please send your application form and CV to via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed application form, which is available to download from our website. Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required. As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any SEAH (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
May 03, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you'll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast paced, consumer facing e-commerce environment. S trong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C suite and senior leadership, as well as influencing the wider business What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Care & Support Worker - Bank Edgware £12.71 per hour Job purpose: To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders. Main accountabilities: Service Delivery Provide assistance with the personal care and support needs of customers as identified in their care and support plan. Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services. Provide social and emotional support to customers in line with policies & procedures and best practice. Promote self advocacy and act as the customers' advocate where appropriate. Be aware of customers' wellbeing, safety and state of health, reporting any concerns. Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence. Ensure all necessary records are accurate and up to date. Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate Working with people: Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience. To participate fully in staff meetings, training and other team activities. Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan's reputation as a leading housing, care and support provider. Achieve high customer satisfaction levels using feedback and customer insight. Deal with enquiries from family members, Social Workers and health professionals. Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments. Managing self and personal skills: Perform other duties as may be reasonably required by your line manager. Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 02, 2026
Full time
Care & Support Worker - Bank Edgware £12.71 per hour Job purpose: To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders. Main accountabilities: Service Delivery Provide assistance with the personal care and support needs of customers as identified in their care and support plan. Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services. Provide social and emotional support to customers in line with policies & procedures and best practice. Promote self advocacy and act as the customers' advocate where appropriate. Be aware of customers' wellbeing, safety and state of health, reporting any concerns. Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence. Ensure all necessary records are accurate and up to date. Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate Working with people: Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience. To participate fully in staff meetings, training and other team activities. Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan's reputation as a leading housing, care and support provider. Achieve high customer satisfaction levels using feedback and customer insight. Deal with enquiries from family members, Social Workers and health professionals. Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments. Managing self and personal skills: Perform other duties as may be reasonably required by your line manager. Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Salary: £74,126 - £92,658 FTE DOE+ Benefits + Bonus Location: Newingreen, Kent Fully office based We care deeply about inclusive working practices and diverse teams. If you'd prefer to work full time, part time or as a job share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work life balance. About At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well being. By joining our team, you'll feel supported and rewarded every day. We create seamless digital experiences that help travellers make the most of their trips. From the moment they book to the moment they fly, we remove hassle so they can focus on what really matters - their holiday. Payments are a critical part of that journey. We're dedicated to building a frictionless, reliable checkout experience using Node.js and TypeScript at its core. In 2025 we made significant strides in our payment platform - including introducing alternative payment methods - and we're continuing to evolve our architecture for scalability, reliability, and compliance. We're also going all in on AI. We believe it will fundamentally change how we build and operate our products, and we're investing across the business to make it a core part of how we deliver for customers. In this role, you'll be encouraged to champion AI assisted tooling and automation within your team - finding smart, pragmatic ways to raise the quality and pace of what you ship. The Role This is a hands on technical leadership role with line management responsibility for a small team of engineers. You'll combine deep backend expertise with the ability to develop, support, and grow the people around you - setting a high bar for quality while creating the conditions for your team to thrive. You'll be leading a small, talented team of full stack engineers, many of whom have a strong frontend background. As AI reshapes how we build, we're deliberately pivoting towards deeper backend capability - and a meaningful part of this role is guiding that shift. That means upskilling the team, setting the technical standard, and creating an environment where engineers are genuinely excited to grow. By joining our team, you will: Lead and line manage a small team of engineers, owning their development, wellbeing, and performance. Define and champion best practices for Node.js and TypeScript backend development within the Payments team. Set the technical direction for our payment platform, making sound architectural decisions that balance innovation with pragmatism. Be the go to expert for complex payment problems - from integration challenges to compliance requirements like PCI DSS and Payment Services Directives. Collaborate closely with Product, Delivery, Finance, Fraud, and Data teams, as well as third party Payment Service Providers. Drive a culture of technical excellence, coaching engineers and fostering professional growth through mentorship and feedback. Champion AI tools and automation to increase team productivity and code quality - identifying where they can genuinely add value. Keep pace with the evolving payments landscape, surfacing opportunities and risks for the business. Represent your team's work in regular stakeholder demos and updates. Balance delivery pace with long term sustainability, managing technical debt strategically. Dedicate 10% of your time to your own learning and development. What You Can Bring to Our Team Substantial experience in backend development, with expertise in building scalable, reliable, and secure systems using Node.js and TypeScript. Experience leading and line managing engineers - you understand what it means to be accountable for someone's development and career progression. A track record of technical mentorship and helping engineers grow through feedback, pairing, and coaching. Strong knowledge of payment systems, including PSPs, alternative payment methods, PCI DSS, and Payment Services Directives. An outcome driven mindset - you can articulate how your work has improved key metrics for payment platforms. A pragmatic approach to technical decisions, balancing innovation with the need to keep things moving. Strong communication skills, with the ability to adapt your style for technical and non technical audiences alike. Experience managing stakeholders across a range of teams and disciplines. A proactive attitude to identifying new opportunities and technologies that can enhance the platform. A genuine passion for sharing knowledge - internally through your team, and externally in the wider engineering community. Openness to adopting AI tools and practices where they add real value to how your team works. Everyone's career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you're encouraged to apply so we can discover your unique talents! How We Hire for This Role We know your time is precious, so we keep our recruitment process as straightforward as possible. If we think you could be a match, you'll move through these stages: Initial conversation with our Recruitment Lead - a chance to learn more about the role and tell us about yourself. On site interview with our Principal Engineers and Solution Architects, including a technical discussion and problem solving exercise. Meet the team - an informal opportunity to spend time with the people you'd be working with and get a real feel for the culture and environment. Cultivating a diverse and inclusive culture is paramount for us. If you need us to adapt the process for any reason, please get in touch at . We reserve the right to close this role before the closing date due to high application volumes. Please apply as soon as possible to be considered. Why Choose Holiday Extras? We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We're on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers' ordinary trips into extraordinarily good times. This role is based full time at our office in Newingreen, in the heart of the Kent countryside - just minutes from Folkestone and the M20, where face to face collaboration genuinely matters. You'll find free parking, an on site café, and a state of the art campus that makes the commute worth it. At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well being. By joining our team, you'll feel supported and rewarded every day. Learn more about our culture and benefits. Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone. Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay Road to well being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years) Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva. Good for the soul: Join our Social Club for 25 % off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme. Plan ahead: Income protection, Critical illness cover and Life assurance
May 02, 2026
Full time
Salary: £74,126 - £92,658 FTE DOE+ Benefits + Bonus Location: Newingreen, Kent Fully office based We care deeply about inclusive working practices and diverse teams. If you'd prefer to work full time, part time or as a job share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work life balance. About At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well being. By joining our team, you'll feel supported and rewarded every day. We create seamless digital experiences that help travellers make the most of their trips. From the moment they book to the moment they fly, we remove hassle so they can focus on what really matters - their holiday. Payments are a critical part of that journey. We're dedicated to building a frictionless, reliable checkout experience using Node.js and TypeScript at its core. In 2025 we made significant strides in our payment platform - including introducing alternative payment methods - and we're continuing to evolve our architecture for scalability, reliability, and compliance. We're also going all in on AI. We believe it will fundamentally change how we build and operate our products, and we're investing across the business to make it a core part of how we deliver for customers. In this role, you'll be encouraged to champion AI assisted tooling and automation within your team - finding smart, pragmatic ways to raise the quality and pace of what you ship. The Role This is a hands on technical leadership role with line management responsibility for a small team of engineers. You'll combine deep backend expertise with the ability to develop, support, and grow the people around you - setting a high bar for quality while creating the conditions for your team to thrive. You'll be leading a small, talented team of full stack engineers, many of whom have a strong frontend background. As AI reshapes how we build, we're deliberately pivoting towards deeper backend capability - and a meaningful part of this role is guiding that shift. That means upskilling the team, setting the technical standard, and creating an environment where engineers are genuinely excited to grow. By joining our team, you will: Lead and line manage a small team of engineers, owning their development, wellbeing, and performance. Define and champion best practices for Node.js and TypeScript backend development within the Payments team. Set the technical direction for our payment platform, making sound architectural decisions that balance innovation with pragmatism. Be the go to expert for complex payment problems - from integration challenges to compliance requirements like PCI DSS and Payment Services Directives. Collaborate closely with Product, Delivery, Finance, Fraud, and Data teams, as well as third party Payment Service Providers. Drive a culture of technical excellence, coaching engineers and fostering professional growth through mentorship and feedback. Champion AI tools and automation to increase team productivity and code quality - identifying where they can genuinely add value. Keep pace with the evolving payments landscape, surfacing opportunities and risks for the business. Represent your team's work in regular stakeholder demos and updates. Balance delivery pace with long term sustainability, managing technical debt strategically. Dedicate 10% of your time to your own learning and development. What You Can Bring to Our Team Substantial experience in backend development, with expertise in building scalable, reliable, and secure systems using Node.js and TypeScript. Experience leading and line managing engineers - you understand what it means to be accountable for someone's development and career progression. A track record of technical mentorship and helping engineers grow through feedback, pairing, and coaching. Strong knowledge of payment systems, including PSPs, alternative payment methods, PCI DSS, and Payment Services Directives. An outcome driven mindset - you can articulate how your work has improved key metrics for payment platforms. A pragmatic approach to technical decisions, balancing innovation with the need to keep things moving. Strong communication skills, with the ability to adapt your style for technical and non technical audiences alike. Experience managing stakeholders across a range of teams and disciplines. A proactive attitude to identifying new opportunities and technologies that can enhance the platform. A genuine passion for sharing knowledge - internally through your team, and externally in the wider engineering community. Openness to adopting AI tools and practices where they add real value to how your team works. Everyone's career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you're encouraged to apply so we can discover your unique talents! How We Hire for This Role We know your time is precious, so we keep our recruitment process as straightforward as possible. If we think you could be a match, you'll move through these stages: Initial conversation with our Recruitment Lead - a chance to learn more about the role and tell us about yourself. On site interview with our Principal Engineers and Solution Architects, including a technical discussion and problem solving exercise. Meet the team - an informal opportunity to spend time with the people you'd be working with and get a real feel for the culture and environment. Cultivating a diverse and inclusive culture is paramount for us. If you need us to adapt the process for any reason, please get in touch at . We reserve the right to close this role before the closing date due to high application volumes. Please apply as soon as possible to be considered. Why Choose Holiday Extras? We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We're on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers' ordinary trips into extraordinarily good times. This role is based full time at our office in Newingreen, in the heart of the Kent countryside - just minutes from Folkestone and the M20, where face to face collaboration genuinely matters. You'll find free parking, an on site café, and a state of the art campus that makes the commute worth it. At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well being. By joining our team, you'll feel supported and rewarded every day. Learn more about our culture and benefits. Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone. Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay Road to well being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years) Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva. Good for the soul: Join our Social Club for 25 % off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme. Plan ahead: Income protection, Critical illness cover and Life assurance
Sales Support Administrator Salary: Circa 25,000 (Pro-rated) Location: Bradford, BD3 Hours: 20 hours per week Initially a 3 month FTC (likely to extend) We are seeking a proactive and detail oriented Sales Support Administrator to join our client's Sales Support Team within Operations. This role provides a wide range of administrative and technical support to Sales Teams, clients, retailer networks, and head office departments. You will use product and system knowledge to manage internal and external relationships effectively, helping to ensure a smooth, compliant, and high quality service across the business. The Key Responsibilities of the Sales Support Administrator: Provide comprehensive administrative and technical support to Sales Teams and Business Partners Resolve sales related queries through system investigation, product knowledge, and liaison with internal departments Manage the onboarding of new business, ensuring contractual documentation, approvals, and regulatory requirements are met Monitor dealer regulatory activity, ensuring FCA authorisations are in place and liaising with Principal Firms where required Handle Business Partner management tasks including new partner setup, amendments, refunds, claims, and repairer updates Develop working knowledge of financial queries, including tax rules, pricing calculations, commission structures, invoicing, and billing Process bank account changes and cancellations for business clients and retail customers Build strong working relationships with Sales Teams to deliver efficient and accurate query resolution Plan, manage, and support projects and programme launches for the Sales function Provide technical support on product setup, price builds, and applicability rules Manage assigned clients and Sales Managers, delivering tailored and bespoke support including global programmes Produce ad hoc and scheduled reports using data analysis, Excel formulas, and pivot tables Maintain an understanding of the dealer sales process through data review and participation in dealer visits Process Dealer Portal activity including account setup, queries, and password resets Support Sales and Marketing teams with tender presentations, programme materials, and client mailings Handle "out of parameter" registrations, ensuring approvals are in place and trends are reported to Underwriting Escalate issues beyond authority promptly to the Sales Support Team Leader The Key Requirements of the Sales Support Administrator: Essential: GCSEs (or equivalent) in English and Maths at Grade C or above Minimum of two years' experience in an administrative or support role Intermediate Microsoft Excel skills Confident communicator able to engage with stakeholders at all organisational levels Strong problem solving ability and attention to detail Proven ability to manage multiple deadlines and prioritise effectively Ability to work independently and collaboratively within a team Desirable: Working knowledge of Microsoft Word, PowerPoint, and Access Knowledge of Vehicle Service Contract (VSC) systems (internal applicants) Compliance & Professional Standards: Adhere to all company procedures, policies, and mandatory training requirements Complete Continuing Professional Development (CPD) hours and maintain accurate records Comply with FCA regulations, Data Protection requirements, and internal IT/security policies Participate fully in performance review and fitness & propriety processes Maintain company equipment responsibly and report faults promptly Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
May 02, 2026
Contractor
Sales Support Administrator Salary: Circa 25,000 (Pro-rated) Location: Bradford, BD3 Hours: 20 hours per week Initially a 3 month FTC (likely to extend) We are seeking a proactive and detail oriented Sales Support Administrator to join our client's Sales Support Team within Operations. This role provides a wide range of administrative and technical support to Sales Teams, clients, retailer networks, and head office departments. You will use product and system knowledge to manage internal and external relationships effectively, helping to ensure a smooth, compliant, and high quality service across the business. The Key Responsibilities of the Sales Support Administrator: Provide comprehensive administrative and technical support to Sales Teams and Business Partners Resolve sales related queries through system investigation, product knowledge, and liaison with internal departments Manage the onboarding of new business, ensuring contractual documentation, approvals, and regulatory requirements are met Monitor dealer regulatory activity, ensuring FCA authorisations are in place and liaising with Principal Firms where required Handle Business Partner management tasks including new partner setup, amendments, refunds, claims, and repairer updates Develop working knowledge of financial queries, including tax rules, pricing calculations, commission structures, invoicing, and billing Process bank account changes and cancellations for business clients and retail customers Build strong working relationships with Sales Teams to deliver efficient and accurate query resolution Plan, manage, and support projects and programme launches for the Sales function Provide technical support on product setup, price builds, and applicability rules Manage assigned clients and Sales Managers, delivering tailored and bespoke support including global programmes Produce ad hoc and scheduled reports using data analysis, Excel formulas, and pivot tables Maintain an understanding of the dealer sales process through data review and participation in dealer visits Process Dealer Portal activity including account setup, queries, and password resets Support Sales and Marketing teams with tender presentations, programme materials, and client mailings Handle "out of parameter" registrations, ensuring approvals are in place and trends are reported to Underwriting Escalate issues beyond authority promptly to the Sales Support Team Leader The Key Requirements of the Sales Support Administrator: Essential: GCSEs (or equivalent) in English and Maths at Grade C or above Minimum of two years' experience in an administrative or support role Intermediate Microsoft Excel skills Confident communicator able to engage with stakeholders at all organisational levels Strong problem solving ability and attention to detail Proven ability to manage multiple deadlines and prioritise effectively Ability to work independently and collaboratively within a team Desirable: Working knowledge of Microsoft Word, PowerPoint, and Access Knowledge of Vehicle Service Contract (VSC) systems (internal applicants) Compliance & Professional Standards: Adhere to all company procedures, policies, and mandatory training requirements Complete Continuing Professional Development (CPD) hours and maintain accurate records Comply with FCA regulations, Data Protection requirements, and internal IT/security policies Participate fully in performance review and fitness & propriety processes Maintain company equipment responsibly and report faults promptly Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 02, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions. Skills and experience Strong leadership capability: team leadership, coaching, performance management. Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management. Ability to oversee complex delivery portfolios, balancing capacity, risk and value. Advanced stakeholder management and influencing skills across senior levels. Knowledge of technology strategy, architecture governance, and vendor management. Strong analytical, commercial and problem-solving skills. Experience managing multidisciplinary teams in fast-paced environments. Ability to constructively challenge, make decisive recommendations, and deliver difficult messages. Demonstrated ability to shape culture, drive behavioural change and embed new ways of working. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
May 02, 2026
Full time
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale. And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction. You'll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships. Key Responsibilities Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact What We're Looking For Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies Strong commercial acumen, with the ability to balance customer advocacy and business outcomes Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred) High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments Resourceful, scrappy, and creative - if a playbook doesn't exist yet, you're excited to help build it Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to , and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!
May 02, 2026
Full time
Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale. And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction. You'll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships. Key Responsibilities Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact What We're Looking For Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies Strong commercial acumen, with the ability to balance customer advocacy and business outcomes Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred) High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments Resourceful, scrappy, and creative - if a playbook doesn't exist yet, you're excited to help build it Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to , and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!
Dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. Dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca Cola, Nestlé, Unilever and Metro. Overview We are looking for an Application Security Engineer with a strong engineering mindset-someone who has built and maintained technical systems and understands how products are developed end to end. The ideal candidate may come from a security or product background, but must be deeply familiar with the SDLC, CI/CD pipelines, Git workflows, and modern software engineering practices. This role combines hands on security engineering with enablement, governance, and cross team collaboration. The Security Engineer will drive application vulnerability management, embed security into development pipelines, and guide engineering teams in building secure by design applications. Strong communication skills and the ability to build trusted relationships across both technical and non technical stakeholders is essential. Key Responsibilities Application Security Integrate security best practices into the SDLC and operate, tune, and maintain AppSec tooling (SAST, DAST, SCA). Provide secure design guidance, perform secure code reviews, reproduce issues, propose fixes, and validate remediations with developers. Cloud & Kubernetes Security Embed security checks in CI/CD for container images, IaC, and Helm charts & contribute to runtime protections such as admission controls, policy as code, scanning, and drift detection. Promote secure infrastructure configurations and Kubernetes defaults (RBAC, network policies, PodSecurity, secrets handling, image provenance). Vulnerability Management & Reporting Ensure CI/CD pipelines have robust, effective security coverage and manage exceptions & risk workflows. Maintain a consolidated vulnerability backlog with clear ownership and SLA tracking and build automated reporting using tools like Power BI or Excel/Pandas. Enablement & Governance Develop secure coding standards and practical developer guidance. Run secure development forums, build and maintain strong relationship with engineering teams and drive application vulnerability management through engagements and reporting. Act as a trusted advisor to both engineers and leadership - identifying and communicating risk clearly and persuasively. What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. We also offer personal flexibility, thoughtful perks such as flexible working hours and your birthday off. You'll benefit from an investment in cutting edge technology that reflects our global ambition while maintaining a nimble, small business feel that gives you freedom to play, experiment and learn. Diversity & Inclusion We don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Flexible Working We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this with your recruiter.
May 02, 2026
Full time
Dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. Dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca Cola, Nestlé, Unilever and Metro. Overview We are looking for an Application Security Engineer with a strong engineering mindset-someone who has built and maintained technical systems and understands how products are developed end to end. The ideal candidate may come from a security or product background, but must be deeply familiar with the SDLC, CI/CD pipelines, Git workflows, and modern software engineering practices. This role combines hands on security engineering with enablement, governance, and cross team collaboration. The Security Engineer will drive application vulnerability management, embed security into development pipelines, and guide engineering teams in building secure by design applications. Strong communication skills and the ability to build trusted relationships across both technical and non technical stakeholders is essential. Key Responsibilities Application Security Integrate security best practices into the SDLC and operate, tune, and maintain AppSec tooling (SAST, DAST, SCA). Provide secure design guidance, perform secure code reviews, reproduce issues, propose fixes, and validate remediations with developers. Cloud & Kubernetes Security Embed security checks in CI/CD for container images, IaC, and Helm charts & contribute to runtime protections such as admission controls, policy as code, scanning, and drift detection. Promote secure infrastructure configurations and Kubernetes defaults (RBAC, network policies, PodSecurity, secrets handling, image provenance). Vulnerability Management & Reporting Ensure CI/CD pipelines have robust, effective security coverage and manage exceptions & risk workflows. Maintain a consolidated vulnerability backlog with clear ownership and SLA tracking and build automated reporting using tools like Power BI or Excel/Pandas. Enablement & Governance Develop secure coding standards and practical developer guidance. Run secure development forums, build and maintain strong relationship with engineering teams and drive application vulnerability management through engagements and reporting. Act as a trusted advisor to both engineers and leadership - identifying and communicating risk clearly and persuasively. What You Can Expect From Us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. We also offer personal flexibility, thoughtful perks such as flexible working hours and your birthday off. You'll benefit from an investment in cutting edge technology that reflects our global ambition while maintaining a nimble, small business feel that gives you freedom to play, experiment and learn. Diversity & Inclusion We don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Flexible Working We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so if this is important to you, please raise this with your recruiter.
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Overview The Account Director is responsible for leading the delivery of the Spark OOH offering, across their assigned clients. You will also be a critical support to the Business Director in delivering the agency development plan, cultivating a high-performing team, and pioneering a market-leading Publicis Media OOH product. As the Account Director, you will lead the direct reports in the day-to-day delivery of 'best-in-class OOH solutions, which are integrated, data-driven, technology-enabled and innovative. You will be accountable for continually motivating the team and developing their capability; ensuring output is consistently high quality, efficient, accurate and profitable. You will be responsible for the effective deployment and evolution of the 'Planning Framework'. Your responsibility will also include ensuring all working processes are compliant with Operations ways of working and Sparks SLAs. Working with the centralised Trading team and PMX, you will ensure contractual (i.e., PRFs) and commercial (i.e., spend direction/APEX) objectives are met for your Clients. The Account Director creates and implements business development plans for assigned 'Key Clients'. These plans must be aligned to the Spark Agency Development plan KPIs; as set out by your Business Director. Your remit will also include the day-to-day mobilisation of your team centred on the Spark vision; inspiring the agency so that all organic growth and new business opportunities are capitalised on. Responsibilities Own delivery of revenue, billing targets and strategic KPIs across allocated OOH clients Lead new business activity including pricing, submissions, propositions, presentations and client transitions Develop and execute SMART Key Client growth plans in partnership with senior stakeholders Translate client business strategies into high-impact OOH planning, buying and activation solutions Drive best-in-class OOH planning and buying, ensuring SLA, PRF and ECOS compliance Lead cross-functional collaboration (trading, activation, data, innovation, automation) to maximise ROI Build transformational media owner partnerships and agile trading strategies to unlock incremental growth Oversee resource planning, team workloads and delivery quality across all client briefs Champion automation, data, dynamic and APEX opportunities to improve performance and efficiency Ensure commercial governance: forecasting, financial accuracy, audits, guarantees and reporting Proactively manage senior client, planner, investment and media owner relationships Provide clear performance reporting, insights and recommendations to Business Director and leadership Lead and develop high-performing teams through coaching, training, appraisals and capability building Promote OOH effectiveness internally and externally through case studies, events and thought leadership Drive continuous improvement by sharing best practice across Publicis Media and evolving the OOH offer Qualifications Excellent OOH knowledge and broad experience in planning and buying, including the application of all industry and internal planning and administration tools e.g. Purl, Route, Planner, and Touchpoints. High level of knowledge and experience in the broad marketing and advertising landscape as well as being an expert in OOH. Strong understanding of digital media concepts, propositions and Posterscope digital services. Excellent negotiation skills to convert client challenges into solutions which deliver against commercial objectives and campaign KPIs. Strong project management skills to handle a high volume of work and allocate resources and work types in the most efficient and effective way. Excellent understanding of the business priorities and strategy to appreciate the impact of any emerging trends and technology to identify any specific business development opportunities. Resilient and able to handle conflict in a pressurised environment with an energised and enthusiastic approach and a high level of tenacity. Demonstrates a strong collaborative approach to sharing ideas and business intelligence which supports the overall performance of the function and the business. Excellent communication and presentation skills with the ability to influence a broad range of senior external and internal stakeholders. Excellent relationship builder, who can pro-actively build and maintain agency and client contacts and become a trusted advisor. Capable of managing the day-to-day working interactions with agency planners, Central Trading Team, Media Owner partners and Clients. Strong commercial skills to identify specific opportunities to develop organic business, maintain high-spending clients and convert new advertisers to OOH. Capable of managing brief pipelines, anticipating challenges and providing potential solutions. Strategic thinker demonstrating strong skills in presenting innovative thinking and solutions to clients. Strong leadership skills to manage, motivate and coach, with the ability to inspire a diverse group of people. Additional Information Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
May 02, 2026
Full time
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Overview The Account Director is responsible for leading the delivery of the Spark OOH offering, across their assigned clients. You will also be a critical support to the Business Director in delivering the agency development plan, cultivating a high-performing team, and pioneering a market-leading Publicis Media OOH product. As the Account Director, you will lead the direct reports in the day-to-day delivery of 'best-in-class OOH solutions, which are integrated, data-driven, technology-enabled and innovative. You will be accountable for continually motivating the team and developing their capability; ensuring output is consistently high quality, efficient, accurate and profitable. You will be responsible for the effective deployment and evolution of the 'Planning Framework'. Your responsibility will also include ensuring all working processes are compliant with Operations ways of working and Sparks SLAs. Working with the centralised Trading team and PMX, you will ensure contractual (i.e., PRFs) and commercial (i.e., spend direction/APEX) objectives are met for your Clients. The Account Director creates and implements business development plans for assigned 'Key Clients'. These plans must be aligned to the Spark Agency Development plan KPIs; as set out by your Business Director. Your remit will also include the day-to-day mobilisation of your team centred on the Spark vision; inspiring the agency so that all organic growth and new business opportunities are capitalised on. Responsibilities Own delivery of revenue, billing targets and strategic KPIs across allocated OOH clients Lead new business activity including pricing, submissions, propositions, presentations and client transitions Develop and execute SMART Key Client growth plans in partnership with senior stakeholders Translate client business strategies into high-impact OOH planning, buying and activation solutions Drive best-in-class OOH planning and buying, ensuring SLA, PRF and ECOS compliance Lead cross-functional collaboration (trading, activation, data, innovation, automation) to maximise ROI Build transformational media owner partnerships and agile trading strategies to unlock incremental growth Oversee resource planning, team workloads and delivery quality across all client briefs Champion automation, data, dynamic and APEX opportunities to improve performance and efficiency Ensure commercial governance: forecasting, financial accuracy, audits, guarantees and reporting Proactively manage senior client, planner, investment and media owner relationships Provide clear performance reporting, insights and recommendations to Business Director and leadership Lead and develop high-performing teams through coaching, training, appraisals and capability building Promote OOH effectiveness internally and externally through case studies, events and thought leadership Drive continuous improvement by sharing best practice across Publicis Media and evolving the OOH offer Qualifications Excellent OOH knowledge and broad experience in planning and buying, including the application of all industry and internal planning and administration tools e.g. Purl, Route, Planner, and Touchpoints. High level of knowledge and experience in the broad marketing and advertising landscape as well as being an expert in OOH. Strong understanding of digital media concepts, propositions and Posterscope digital services. Excellent negotiation skills to convert client challenges into solutions which deliver against commercial objectives and campaign KPIs. Strong project management skills to handle a high volume of work and allocate resources and work types in the most efficient and effective way. Excellent understanding of the business priorities and strategy to appreciate the impact of any emerging trends and technology to identify any specific business development opportunities. Resilient and able to handle conflict in a pressurised environment with an energised and enthusiastic approach and a high level of tenacity. Demonstrates a strong collaborative approach to sharing ideas and business intelligence which supports the overall performance of the function and the business. Excellent communication and presentation skills with the ability to influence a broad range of senior external and internal stakeholders. Excellent relationship builder, who can pro-actively build and maintain agency and client contacts and become a trusted advisor. Capable of managing the day-to-day working interactions with agency planners, Central Trading Team, Media Owner partners and Clients. Strong commercial skills to identify specific opportunities to develop organic business, maintain high-spending clients and convert new advertisers to OOH. Capable of managing brief pipelines, anticipating challenges and providing potential solutions. Strategic thinker demonstrating strong skills in presenting innovative thinking and solutions to clients. Strong leadership skills to manage, motivate and coach, with the ability to inspire a diverse group of people. Additional Information Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Assistant Store Manager - Luxury Retail Location: Central London Salary: Up to 35,000 plus monthly bonus Hours: Full-time, Permanent C2 Recruitment is recruiting for an Assistant Store Manager to join a luxury retail environment in Central London. This is an excellent opportunity for an experienced retail professional to take the next step within a premium, customer-focused setting. Working closely with the Store Manager, you will support the day-to-day running of the store, lead the team in their absence and help drive both sales performance and exceptional customer experience. The Role Support the overall management of the store and lead the team when required Drive sales through coaching, motivation and leading by example Deliver consistently high standards of customer service Ensure the store is well presented, fully stocked and operating efficiently Monitor daily sales performance and communicate updates to the team Delegate tasks effectively to maximise productivity Support team development, encouraging strong product knowledge and selling skills Handle customer queries and resolve issues professionally Oversee opening and closing procedures, including cash handling and security What We're Looking For Previous experience in a retail leadership or supervisory role Strong sales focus with a track record of achieving targets A confident and hands-on leadership style Excellent communication and interpersonal skills Highly organised with strong attention to detail Passion for delivering exceptional customer experiences Comfortable working within a fast-paced luxury or premium retail environment Working Hours 37.5 hours per week 5 days out of 6 on a Monday to Saturday rota Daytime hours, approximately 9:00am - 5:30pm Closed Sundays and Bank Holidays Benefits Monthly bonus scheme Generous holiday allowance Pension scheme Interest-free travel loan Cycle to Work scheme Employee Assistance Programme Eye care support Paid volunteering day Additional lifestyle and wellbeing benefits This is a fantastic opportunity to join a supportive and professional retail environment with genuine opportunities for development and progression. Please apply with your CV and a short cover note outlining your suitability for the role. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities.
May 02, 2026
Full time
Assistant Store Manager - Luxury Retail Location: Central London Salary: Up to 35,000 plus monthly bonus Hours: Full-time, Permanent C2 Recruitment is recruiting for an Assistant Store Manager to join a luxury retail environment in Central London. This is an excellent opportunity for an experienced retail professional to take the next step within a premium, customer-focused setting. Working closely with the Store Manager, you will support the day-to-day running of the store, lead the team in their absence and help drive both sales performance and exceptional customer experience. The Role Support the overall management of the store and lead the team when required Drive sales through coaching, motivation and leading by example Deliver consistently high standards of customer service Ensure the store is well presented, fully stocked and operating efficiently Monitor daily sales performance and communicate updates to the team Delegate tasks effectively to maximise productivity Support team development, encouraging strong product knowledge and selling skills Handle customer queries and resolve issues professionally Oversee opening and closing procedures, including cash handling and security What We're Looking For Previous experience in a retail leadership or supervisory role Strong sales focus with a track record of achieving targets A confident and hands-on leadership style Excellent communication and interpersonal skills Highly organised with strong attention to detail Passion for delivering exceptional customer experiences Comfortable working within a fast-paced luxury or premium retail environment Working Hours 37.5 hours per week 5 days out of 6 on a Monday to Saturday rota Daytime hours, approximately 9:00am - 5:30pm Closed Sundays and Bank Holidays Benefits Monthly bonus scheme Generous holiday allowance Pension scheme Interest-free travel loan Cycle to Work scheme Employee Assistance Programme Eye care support Paid volunteering day Additional lifestyle and wellbeing benefits This is a fantastic opportunity to join a supportive and professional retail environment with genuine opportunities for development and progression. Please apply with your CV and a short cover note outlining your suitability for the role. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities.
