About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role As our Marketing Manager, you will be the driving force behind the venue's marketing activity, you will lead the delivery of compelling CRM, social media and digital campaigns that inspire audiences and maximise ticket sales for our public events. Overseeing all marketing functions across the venue, you'll ensure a cohesive, high impact approach that supports every area of the business. Through creativity, insight and commercial focus, you'll strengthen brand consistency, grow audiences and play a key role in driving the venue's overall performance and profile. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Delivering integrated marketing activity across the venue, supporting all business areas through the timely execution of CRM, social, digital and campaign projects in line with brand guidelines. Building and managing strong external relationships with promoters, partners, agencies and suppliers, including close collaboration with the ticketing partner (AXS) to maximise ticket sales. Creating and overseeing compelling marketing plans and content for events, ensuring promoters are fully supported and organic social media activity maximises reach, engagement and visibility. Planning, managing and optimising paid media and PPC campaigns across multiple platforms, using data analysis, testing and budget management to drive conversions, maximise ROI and achieve strong ROAS. Leading the venue's digital presence, maintaining a high performing, SEO optimised website, analysing performance, reporting on results, and providing line management and development for the marketing team. We are looking for someone with: Significant experience delivering integrated marketing campaigns across CRM, social, digital and paid media, ideally within live events, entertainment, hospitality or a fast paced consumer environment. A proven track record of driving ticket sales or revenue performance through data led digital marketing, including paid social, PPC, SEO and conversion optimisation. Hands on experience managing agency, promoter and partner relationships, working collaboratively to deliver clear marketing plans and commercially successful campaigns. Strong digital expertise, including website management, content optimisation, SEO best practice and the use of analytics tools to monitor performance and inform decision making. You'll have some experience leading or mentoring a marketing team, balancing strategic oversight with operational delivery, and ensuring projects are delivered on time, on brand and to a high standard. Recruitment Process Outlined: 1st Stage- Intro Call with Talent Team 2nd Stage- Interview with Head of Marketing & Communications 3rd Stage - Panel Interview with Venue Team Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Apr 22, 2026
Full time
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. About the Role As our Marketing Manager, you will be the driving force behind the venue's marketing activity, you will lead the delivery of compelling CRM, social media and digital campaigns that inspire audiences and maximise ticket sales for our public events. Overseeing all marketing functions across the venue, you'll ensure a cohesive, high impact approach that supports every area of the business. Through creativity, insight and commercial focus, you'll strengthen brand consistency, grow audiences and play a key role in driving the venue's overall performance and profile. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Delivering integrated marketing activity across the venue, supporting all business areas through the timely execution of CRM, social, digital and campaign projects in line with brand guidelines. Building and managing strong external relationships with promoters, partners, agencies and suppliers, including close collaboration with the ticketing partner (AXS) to maximise ticket sales. Creating and overseeing compelling marketing plans and content for events, ensuring promoters are fully supported and organic social media activity maximises reach, engagement and visibility. Planning, managing and optimising paid media and PPC campaigns across multiple platforms, using data analysis, testing and budget management to drive conversions, maximise ROI and achieve strong ROAS. Leading the venue's digital presence, maintaining a high performing, SEO optimised website, analysing performance, reporting on results, and providing line management and development for the marketing team. We are looking for someone with: Significant experience delivering integrated marketing campaigns across CRM, social, digital and paid media, ideally within live events, entertainment, hospitality or a fast paced consumer environment. A proven track record of driving ticket sales or revenue performance through data led digital marketing, including paid social, PPC, SEO and conversion optimisation. Hands on experience managing agency, promoter and partner relationships, working collaboratively to deliver clear marketing plans and commercially successful campaigns. Strong digital expertise, including website management, content optimisation, SEO best practice and the use of analytics tools to monitor performance and inform decision making. You'll have some experience leading or mentoring a marketing team, balancing strategic oversight with operational delivery, and ensuring projects are delivered on time, on brand and to a high standard. Recruitment Process Outlined: 1st Stage- Intro Call with Talent Team 2nd Stage- Interview with Head of Marketing & Communications 3rd Stage - Panel Interview with Venue Team Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Apr 22, 2026
Full time
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
We are now recruiting for an Italian & English-speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then up to 2 days a month following this. This is going to be a temporary position for the coming 3-months, to start asap and there's potential for the role to extend too. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone/email, including support for online orders and managing web order returns. The role is a permanent position, paying up to 27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon up to twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Italian and English language skills. Duties Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times. Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. Record all customer interactions ensuring that issues are resolved in a professional and timely manner. Monitor and process web order returns. Web order tracking. Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries Work with Sales Admin to ensure accuracy with web order processing. Interact and communicate with our supplier and vendor partners regarding customer activity/orders. Monthly report showing support statistics from Zendesk and general update on Support for EMEA region. Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements Italian and English language skills are a must-have. Previous use of a CRM or Orders system would be useful. The ability to be available and start a role immediately. Experience of a customer ticketing system would be a major advantage. Excellent communication skills (both written and verbal) including a warm telephone manner. Customer service experience is essential with a genuine interest in customer care. Excellent organizational skills with ability to multi-task and extremely detail oriented. Ability to resolve complaints and queries ensuring a high level of customer service. Able to follow direction and complete tasks independently. Proactive and highly motivated team player. Proficient in all Microsoft Office Packages. Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on (phone number removed) for more info. Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.
Apr 22, 2026
Contractor
We are now recruiting for an Italian & English-speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then up to 2 days a month following this. This is going to be a temporary position for the coming 3-months, to start asap and there's potential for the role to extend too. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone/email, including support for online orders and managing web order returns. The role is a permanent position, paying up to 27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon up to twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Italian and English language skills. Duties Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times. Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. Record all customer interactions ensuring that issues are resolved in a professional and timely manner. Monitor and process web order returns. Web order tracking. Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries Work with Sales Admin to ensure accuracy with web order processing. Interact and communicate with our supplier and vendor partners regarding customer activity/orders. Monthly report showing support statistics from Zendesk and general update on Support for EMEA region. Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements Italian and English language skills are a must-have. Previous use of a CRM or Orders system would be useful. The ability to be available and start a role immediately. Experience of a customer ticketing system would be a major advantage. Excellent communication skills (both written and verbal) including a warm telephone manner. Customer service experience is essential with a genuine interest in customer care. Excellent organizational skills with ability to multi-task and extremely detail oriented. Ability to resolve complaints and queries ensuring a high level of customer service. Able to follow direction and complete tasks independently. Proactive and highly motivated team player. Proficient in all Microsoft Office Packages. Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on (phone number removed) for more info. Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.
Our client: Our client is a specialist provider of tailored solutions to the transport community, solving complex operational requirements both on and off the vehicle. Vehicle, tools, laptop, computer, mobile phone, fuel card and training provided With over 20 years' experience in the transport industry, they specialise in providing innovative technology solutions that improve the passenger experience and provide operational benefits to fleet and network operators through their systems and strives to connect the two in order to create the complete connected journey. Fleet solutions include video surveillance to improve passenger & driver safety, vehicle & driver performance monitoring and automatic passenger counting. Passenger information solutions include the necessary hardware and software for real time information estates, off-vehicle smart ticketing and way-finding. They are currently looking to expand their service and maintenance operations and have a vacancy for a Passenger Systems Field Service Engineer to cover Bournemouth and the surrounding area. The tasks are to install, maintain and repair fleet Passenger Information Systems. Main duties: As part of our Field Service Team, you will be under the guidance of a senior engineer providing additional engineer resource for existing network of field engineers carrying out on street reactive repairs and planned maintenance on real time information electrical/electronic equipment. Carry out reactive calls and maintenance schedules as issued by the customer support team. Carry out installation works in conjunction with the projects team when requested Update all service and maintenance via the appropriate format on completion of each task. Maintain a good working relationship with clients. Attend customer meetings when required with the Account Manager and National Service Manager. Experience in: A formal qualification involving electrical principles and/or IT related topics. A good understanding of IP networking and interconnecting networks, including configuring, maintaining, and supporting network gateway devices. A basic knowledge of mobile communications. Knowledge or of remote access protocols and other methods of remote connections an advantage. Able to work at heights confidently. Mon-to Friday 270 hours holiday per year including bank holidays Employee Assistance Programme Life Insurance cover Auto-enrolment Pension Full UK Driving Licence required.
Apr 22, 2026
Full time
Our client: Our client is a specialist provider of tailored solutions to the transport community, solving complex operational requirements both on and off the vehicle. Vehicle, tools, laptop, computer, mobile phone, fuel card and training provided With over 20 years' experience in the transport industry, they specialise in providing innovative technology solutions that improve the passenger experience and provide operational benefits to fleet and network operators through their systems and strives to connect the two in order to create the complete connected journey. Fleet solutions include video surveillance to improve passenger & driver safety, vehicle & driver performance monitoring and automatic passenger counting. Passenger information solutions include the necessary hardware and software for real time information estates, off-vehicle smart ticketing and way-finding. They are currently looking to expand their service and maintenance operations and have a vacancy for a Passenger Systems Field Service Engineer to cover Bournemouth and the surrounding area. The tasks are to install, maintain and repair fleet Passenger Information Systems. Main duties: As part of our Field Service Team, you will be under the guidance of a senior engineer providing additional engineer resource for existing network of field engineers carrying out on street reactive repairs and planned maintenance on real time information electrical/electronic equipment. Carry out reactive calls and maintenance schedules as issued by the customer support team. Carry out installation works in conjunction with the projects team when requested Update all service and maintenance via the appropriate format on completion of each task. Maintain a good working relationship with clients. Attend customer meetings when required with the Account Manager and National Service Manager. Experience in: A formal qualification involving electrical principles and/or IT related topics. A good understanding of IP networking and interconnecting networks, including configuring, maintaining, and supporting network gateway devices. A basic knowledge of mobile communications. Knowledge or of remote access protocols and other methods of remote connections an advantage. Able to work at heights confidently. Mon-to Friday 270 hours holiday per year including bank holidays Employee Assistance Programme Life Insurance cover Auto-enrolment Pension Full UK Driving Licence required.
Fleet Administrator The Role We are seeking a highly organised and detail-oriented Fleet Administrator to support the efficient management of our vehicle fleet. You will need to be proficient in excel, a good communicator and able to work in a team and self motivated. Reporting into Fleet manager, this supports the administration of our fleet from parking fines, database upkeep, answering requests from your internal customers and supporting our route optimisation team in any admin duties needed. 26,000 Salary Full time, permanent role. 35 hours pw Mon-Fri 9-5 This role is hybrid from Staines Call Centre offices. The Big Package 25 days holiday plus 8 bank holidays. A day off for your birthday Perks and EAP platform 30% staff discount Cycle to work scheme. Opportunities to become a shareholder of Tapi: Own a slice of the business and share in our success! About You! Experience in an operational support. Strong written and verbal communication skills. Excellent interpersonal and communication skills. Proven ability to manage multiple requests under time pressure. Excellent attention to detail and organisational skills. Confident using digital communication tools (Teams, CRM systems, ticketing tools and excel). High volume needs to be organised and resilient under pressure
Apr 22, 2026
Full time
Fleet Administrator The Role We are seeking a highly organised and detail-oriented Fleet Administrator to support the efficient management of our vehicle fleet. You will need to be proficient in excel, a good communicator and able to work in a team and self motivated. Reporting into Fleet manager, this supports the administration of our fleet from parking fines, database upkeep, answering requests from your internal customers and supporting our route optimisation team in any admin duties needed. 26,000 Salary Full time, permanent role. 35 hours pw Mon-Fri 9-5 This role is hybrid from Staines Call Centre offices. The Big Package 25 days holiday plus 8 bank holidays. A day off for your birthday Perks and EAP platform 30% staff discount Cycle to work scheme. Opportunities to become a shareholder of Tapi: Own a slice of the business and share in our success! About You! Experience in an operational support. Strong written and verbal communication skills. Excellent interpersonal and communication skills. Proven ability to manage multiple requests under time pressure. Excellent attention to detail and organisational skills. Confident using digital communication tools (Teams, CRM systems, ticketing tools and excel). High volume needs to be organised and resilient under pressure
Backend Engineer - London Live shows make us feel good. They're a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We're on a mission to bring all of this to more fans, more often - and that's where you come in. We're looking for a Backend Engineer to join our Product team and help build exceptional products for fans, venues and artists. At DICE, you'll be part of the company that's redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you're proud of. About the role DICE is scaling fast and we've got ambitious goals for our platforms. As a Backend Engineer, you will have a direct impact on what we build and how we build it, working alongside a very senior team of experts to deliver high quality features. Our backend apps are written mostly in Elixir. They feed various information to our award winning apps with GraphQL and REST API, and handle millions of transactions for our ticket sales. Our code is hosted in GitHub, pipelines are managed by Drone CI, and we deploy to Kubernetes clusters. We are always open to making changes and improvements to our workflow and code base, and we will look to you to contribute ideas and grow your skills within our engineering culture. You'll be Designing and developing scalable backend features using Elixir and Phoenix. Contributing to technical discussions with Product Managers, Engineers, and Designers to understand requirements and provide time estimates. Collaborating with and learning from a senior team of Elixir experts, actively participating in code reviews and pair programming. Writing clean, maintainable, and well documented code with strong test coverage. Troubleshooting production issues and helping to maintain the reliability of our ticketing systems. You are A collaborative problem solver who enjoys working in a cross functional team. Passionate, humble and talented. A fan of music and culture. Eager to learn and grow your technical skills in a high performing environment. Someone who cares about the quality of the software you ship, from unit tests to documentation. Eager to build apps that make a positive impact on the world. A great communicator. You'll need Proven experience with Elixir and Phoenix (or experience with another functional language like Ruby/Erlang/Haskell and a genuine desire to master Elixir). Experience building and maintaining web applications in a production environment. A solid understanding of database concepts (PostgreSQL) and how to write efficient queries. Good understanding of how OSes and Linux work internally. Experience integrating third party APIs and services. A mindset for shipping business value through iterative development. About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We're constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company - it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE. Application process Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you'll meet the people you'll work with. We'll keep you fully informed along the way. For information on how we use your data, please view our Candidate Privacy Policy.
Apr 22, 2026
Full time
Backend Engineer - London Live shows make us feel good. They're a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We're on a mission to bring all of this to more fans, more often - and that's where you come in. We're looking for a Backend Engineer to join our Product team and help build exceptional products for fans, venues and artists. At DICE, you'll be part of the company that's redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you're proud of. About the role DICE is scaling fast and we've got ambitious goals for our platforms. As a Backend Engineer, you will have a direct impact on what we build and how we build it, working alongside a very senior team of experts to deliver high quality features. Our backend apps are written mostly in Elixir. They feed various information to our award winning apps with GraphQL and REST API, and handle millions of transactions for our ticket sales. Our code is hosted in GitHub, pipelines are managed by Drone CI, and we deploy to Kubernetes clusters. We are always open to making changes and improvements to our workflow and code base, and we will look to you to contribute ideas and grow your skills within our engineering culture. You'll be Designing and developing scalable backend features using Elixir and Phoenix. Contributing to technical discussions with Product Managers, Engineers, and Designers to understand requirements and provide time estimates. Collaborating with and learning from a senior team of Elixir experts, actively participating in code reviews and pair programming. Writing clean, maintainable, and well documented code with strong test coverage. Troubleshooting production issues and helping to maintain the reliability of our ticketing systems. You are A collaborative problem solver who enjoys working in a cross functional team. Passionate, humble and talented. A fan of music and culture. Eager to learn and grow your technical skills in a high performing environment. Someone who cares about the quality of the software you ship, from unit tests to documentation. Eager to build apps that make a positive impact on the world. A great communicator. You'll need Proven experience with Elixir and Phoenix (or experience with another functional language like Ruby/Erlang/Haskell and a genuine desire to master Elixir). Experience building and maintaining web applications in a production environment. A solid understanding of database concepts (PostgreSQL) and how to write efficient queries. Good understanding of how OSes and Linux work internally. Experience integrating third party APIs and services. A mindset for shipping business value through iterative development. About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We're constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company - it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE. Application process Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you'll meet the people you'll work with. We'll keep you fully informed along the way. For information on how we use your data, please view our Candidate Privacy Policy.
Role Overview We are seeking a highly organised and proactive Office Manager / Site Operations Manager to oversee the day-to-day administrative operations of the business while supporting events, digital marketing, and general site management. This is a varied and hands-on role that requires strong organisational, communication, and leadership skills. The successful candidate will ensure the smooth running of office operations, coordinate events, manage digital marketing activity, and support the overall management of the site. Key Responsibilities Office & Administrative Management Manage daily office operations and administrative systems. Handle emails, phone enquiries, bookings, and customer communications. Maintain records, databases, and filing systems. Support finance administration including invoices, payments, and purchase orders. Coordinate staff rotas, meetings, and internal communications. Events Coordination Plan, organise, and deliver events hosted on site. Liaise with suppliers, entertainers, and external partners. Manage event bookings, customer enquiries, and ticketing. Coordinate staff and logistics for events. Ensure events run smoothly and meet customer expectations. Digital Marketing Manage and update website content. Plan and schedule social media posts across platforms. Create marketing campaigns to promote events and site activities. Manage email marketing and customer mailing lists. Site & General Management Support the overall day-to-day management of the site. Ensure a high standard of customer service across all areas. Work closely with operational staff to ensure smooth site operations. Assist with staff supervision and operational planning. Help implement business improvements and operational efficiencies. Ensure health and safety procedures are followed where relevant. Key Skills & Experience Previous experience in office management, administration, or operations. Experience coordinating events or hospitality operations. Strong knowledge of digital marketing and social media management. Excellent organisational and time-management skills. Strong communication and customer service skills. Ability to multitask and work in a fast-paced environment. Competent with Microsoft Office / Google Workspace and booking systems. Desirable Experience working in visitor attractions, hospitality, or family venues. Experience with event planning and ticketed events. Knowledge of website management platforms and social media advertising.
Apr 21, 2026
Full time
Role Overview We are seeking a highly organised and proactive Office Manager / Site Operations Manager to oversee the day-to-day administrative operations of the business while supporting events, digital marketing, and general site management. This is a varied and hands-on role that requires strong organisational, communication, and leadership skills. The successful candidate will ensure the smooth running of office operations, coordinate events, manage digital marketing activity, and support the overall management of the site. Key Responsibilities Office & Administrative Management Manage daily office operations and administrative systems. Handle emails, phone enquiries, bookings, and customer communications. Maintain records, databases, and filing systems. Support finance administration including invoices, payments, and purchase orders. Coordinate staff rotas, meetings, and internal communications. Events Coordination Plan, organise, and deliver events hosted on site. Liaise with suppliers, entertainers, and external partners. Manage event bookings, customer enquiries, and ticketing. Coordinate staff and logistics for events. Ensure events run smoothly and meet customer expectations. Digital Marketing Manage and update website content. Plan and schedule social media posts across platforms. Create marketing campaigns to promote events and site activities. Manage email marketing and customer mailing lists. Site & General Management Support the overall day-to-day management of the site. Ensure a high standard of customer service across all areas. Work closely with operational staff to ensure smooth site operations. Assist with staff supervision and operational planning. Help implement business improvements and operational efficiencies. Ensure health and safety procedures are followed where relevant. Key Skills & Experience Previous experience in office management, administration, or operations. Experience coordinating events or hospitality operations. Strong knowledge of digital marketing and social media management. Excellent organisational and time-management skills. Strong communication and customer service skills. Ability to multitask and work in a fast-paced environment. Competent with Microsoft Office / Google Workspace and booking systems. Desirable Experience working in visitor attractions, hospitality, or family venues. Experience with event planning and ticketed events. Knowledge of website management platforms and social media advertising.
Travel support agent - Required for this luxury travel and concierge company. You will be supporting the client managers with members travel and concierge requests. Salary 28/30k, homebased, 22 days holidays, pension and health care. 9am to 5.30pm, 1 in 4 Saturdays paid as extra or the option to take a day off. Travel industry experience is a must as well as sabre knowledge. Travel support agents duties -Supporting 3 internal client managers who deal with the customer directly. Mainly dealing with travel and lifestyle requests. Luxury worldwide holidays, restaurants, Spas etc -Travel wise you will be researching and gaining quotes for luxury worldwide holidays, this could be directly from the hotel, airline, car hire company, private jet broker etc of from third party tour operators, DMCs etc -Using sabre to book flights, hotels etc. -Ticketing the flight reservations -Checking passengers in, helping with visa requests, dealing with any special requests etc Travel support agents skills required - Travel industry experience is a must in sales, operations etc -Strong sabre knowledge, experience of booking flights on sabre and ideally ticketing, but the ticketing side is not essential -Strong worldwide travel industry experience, the knowledge of tour operations, airlines, luxury hotels etc If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60615
Apr 21, 2026
Full time
Travel support agent - Required for this luxury travel and concierge company. You will be supporting the client managers with members travel and concierge requests. Salary 28/30k, homebased, 22 days holidays, pension and health care. 9am to 5.30pm, 1 in 4 Saturdays paid as extra or the option to take a day off. Travel industry experience is a must as well as sabre knowledge. Travel support agents duties -Supporting 3 internal client managers who deal with the customer directly. Mainly dealing with travel and lifestyle requests. Luxury worldwide holidays, restaurants, Spas etc -Travel wise you will be researching and gaining quotes for luxury worldwide holidays, this could be directly from the hotel, airline, car hire company, private jet broker etc of from third party tour operators, DMCs etc -Using sabre to book flights, hotels etc. -Ticketing the flight reservations -Checking passengers in, helping with visa requests, dealing with any special requests etc Travel support agents skills required - Travel industry experience is a must in sales, operations etc -Strong sabre knowledge, experience of booking flights on sabre and ideally ticketing, but the ticketing side is not essential -Strong worldwide travel industry experience, the knowledge of tour operations, airlines, luxury hotels etc If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60615
Are you a natural leader with a passion for delivering a market-leading customer experience? We are looking for a Customer Support Manager. In this pivotal role, you will lead and direct our Customer Service Teams to guarantee best-in-class service and drive sales performance. The role: You will be responsible for implementing standard and bespoke processes that position our business as the preferred partner for spare parts. By managing a high-performing team, you will ensure our customers receive seamless support while helping the business reach its profit targets. Key Responsibilities: Team Leadership: Develop and train a high-performing teamOperational Excellence: Manage performance metrics, quality assurance, and data security standards for potential offshore operations to ensure alignment with onsite objectives. Customer & Sales Drive: Foster strong relationships with our branch network and DHS brands, utilising key performance metrics to continuously improve service delivery. Process Management: Oversee rota scheduling (including out-of-hours and weekend cover) and maintain our ticketing system to ensure every customer opportunity is captured. Continuous Improvement: Define and monitor KPIs and SLAs to enhance the customer journey and support the modernisation of our communication lines. Safety First: Serve as a role model for our 'Stay Safe' culture, coaching colleagues on proper Health & Safety practices. You: To be successful in this role, you will need a strong background in customer service management and the ability to lead diverse teams. Proven ability to lead, coach, and motivate both teams.A passion for delivering an industry-leading customer experience. You can translate customer needs into actionable service improvements and maintain strong relationships with internal brands.Ability to use KPIs and performance metrics to identify trends, address service gaps, and drive sales performance.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to spare parts, DHS provides everything our customers need to get the job done. With over 20,000 products available for next-day delivery via our website, call center, and Leyland trade counter, we are proud to serve both trade and retail sectors.At DHS, we put our people first. We're excited about the future and dedicated to providing our colleagues with the tools they need for a successful, rewarding career.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Apr 21, 2026
Full time
Are you a natural leader with a passion for delivering a market-leading customer experience? We are looking for a Customer Support Manager. In this pivotal role, you will lead and direct our Customer Service Teams to guarantee best-in-class service and drive sales performance. The role: You will be responsible for implementing standard and bespoke processes that position our business as the preferred partner for spare parts. By managing a high-performing team, you will ensure our customers receive seamless support while helping the business reach its profit targets. Key Responsibilities: Team Leadership: Develop and train a high-performing teamOperational Excellence: Manage performance metrics, quality assurance, and data security standards for potential offshore operations to ensure alignment with onsite objectives. Customer & Sales Drive: Foster strong relationships with our branch network and DHS brands, utilising key performance metrics to continuously improve service delivery. Process Management: Oversee rota scheduling (including out-of-hours and weekend cover) and maintain our ticketing system to ensure every customer opportunity is captured. Continuous Improvement: Define and monitor KPIs and SLAs to enhance the customer journey and support the modernisation of our communication lines. Safety First: Serve as a role model for our 'Stay Safe' culture, coaching colleagues on proper Health & Safety practices. You: To be successful in this role, you will need a strong background in customer service management and the ability to lead diverse teams. Proven ability to lead, coach, and motivate both teams.A passion for delivering an industry-leading customer experience. You can translate customer needs into actionable service improvements and maintain strong relationships with internal brands.Ability to use KPIs and performance metrics to identify trends, address service gaps, and drive sales performance.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to spare parts, DHS provides everything our customers need to get the job done. With over 20,000 products available for next-day delivery via our website, call center, and Leyland trade counter, we are proud to serve both trade and retail sectors.At DHS, we put our people first. We're excited about the future and dedicated to providing our colleagues with the tools they need for a successful, rewarding career.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Salary £27K - £30K + Commission + Excellent benefits Location: Blackburn, initially on-site with more flexibility once up to speed in the role. Must have driving licence and access to a vehicle. Do you love events and music? If so, we could be looking for you, a Business Development Representative to join a rapidly expanding company, one of the UK's biggest and renowned primary ticketing agencies. This role is focused on generating new business opportunities across smaller lifestyle accounts by identifying relevant prospects, carrying out high-volume outreach, qualifying interest, and passing strong opportunities to a Business Development Manager to progress and close. Key Responsibilities: Research and identify relevant lifestyle promoters, venues, events, attractions and experience-based businesses Build and maintain prospect lists across priority sectors and regions Carry out outbound cold outreach via phone, email, LinkedIn and other relevant channels Generate interest in the offering and open conversations with prospective clients Qualify leads based on suitability, potential value, readiness and fit Book meetings and pass qualified opportunities to the relevant BDM Keep CRM records accurate and up to date, including outreach activity and pipeline notes Key Skills & Experience required: Minimum 1 year experience in an outbound role in a sales and lead generation role ideally in an event, hospitality, experience or lifestyle based business Confident communicator who is comfortable speaking to new people every day Strong research and organisational skills Resilient, self-motivated and proactive
Apr 21, 2026
Full time
Salary £27K - £30K + Commission + Excellent benefits Location: Blackburn, initially on-site with more flexibility once up to speed in the role. Must have driving licence and access to a vehicle. Do you love events and music? If so, we could be looking for you, a Business Development Representative to join a rapidly expanding company, one of the UK's biggest and renowned primary ticketing agencies. This role is focused on generating new business opportunities across smaller lifestyle accounts by identifying relevant prospects, carrying out high-volume outreach, qualifying interest, and passing strong opportunities to a Business Development Manager to progress and close. Key Responsibilities: Research and identify relevant lifestyle promoters, venues, events, attractions and experience-based businesses Build and maintain prospect lists across priority sectors and regions Carry out outbound cold outreach via phone, email, LinkedIn and other relevant channels Generate interest in the offering and open conversations with prospective clients Qualify leads based on suitability, potential value, readiness and fit Book meetings and pass qualified opportunities to the relevant BDM Keep CRM records accurate and up to date, including outreach activity and pipeline notes Key Skills & Experience required: Minimum 1 year experience in an outbound role in a sales and lead generation role ideally in an event, hospitality, experience or lifestyle based business Confident communicator who is comfortable speaking to new people every day Strong research and organisational skills Resilient, self-motivated and proactive
The closing date for this position is the 21 st April 2026 Arts Info and Education Officer Civic Centre Lagan Valley Island, Lisburn Temporary (Approx 12 weeks) £21.65 per hour 18.5 hours per week Main Purpose The post holder is responsible for leading the provision of a full marketing and education service for the Council's Arts Section. These responsibilities include the creation and management of an Audience Development Plan to meet expected targets for expanding overall usage of the Arts Service. The post holder will assume other duties relevant to the post as may be determined by the Arts Services Manager and participation in the interchange of duties to cover for staff breaks, sickness, leave and staff vacancies and will act as a Duty Officer on a rota basis as required. Main Roles and Responsibilities Responsible for the effective integrated marketing delivery of the Council's Arts Service to ensure optimum use of the service and for promoting ISLAND Arts Centre as a corporate venue to potential and existing users, through marketing objectives which dovetail with the Council's Arts Development Strategy. Responsible for the effective management of expenditure and income for arts marketing including budgetary planning, costing, monitoring, spending, grant aid and sponsorship in accordance with the Council's financial regulations, and any funding bodies' requirements. Responsible for leading an innovative Arts Education programme targeting schools within the Council area. Responsible for developing key audiences and strategic partnerships to enable the delivery of the Arts Service Education Programme. Responsible for the intelligence management of Box Office system to direct future Arts Service output. Through cross-functional working to coordinate and direct the work of the Box Office team. To lead on market research to guide Council's Arts Service Strategy and report into regional/national benchmarking projects. Responsible for implementing all Council responsibilities in relation to Health & Safety and security procedures for all arts marketing initiatives ensuring that legislation and recommendations for related issues such as the Children's Order N.I. and the Disability Act are put into operation. Assist the Arts Manager in developing and implementing the Council's Arts Development Strategy and associated arts policies including the development of specific performance indicators for the arts programme in accordance with the Arts Manager's requirements for Performance Improvement. Prepare external grant aid and sponsorship applications for arts and cultural activities and liaise/negotiate with funding bodies and contribute to the preparation of annual estimates for the Arts Service. Deputise for the Arts Manager by attending meetings and participate in a Duty Officer rota as required. Essential Criteria: (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV) Education A recognised third level qualification (Level 6 or above) in Marketing, Arts Management, Education, Business, or a related discipline or equivalent relevant experience. Experience Demonstrable experience of delivering integrated marketing campaigns within an arts, cultural, public sector or similar service environment. Proven experience of managing budgets, including expenditure and income, with responsibility for financial planning, monitoring and reporting. Experience of developing and delivering arts education, audience development or outreach programmes. Experience of managing or using Box Office, ticketing or customer intelligence systems to inform planning and decision-making. Experience of conducting market research to support service development or strategic planning. Experience of preparing funding, grant aid and/or sponsorship applications. Experience of working collaboratively with internal teams and external partners. Experience of deputising for a manager or acting in a leadership or supervisory capacity. Skills and Knowledge Strong knowledge of marketing principles and audience development strategies. Sound understanding of financial management and compliance with organisational and funder requirements. Knowledge of Health & Safety, safeguarding and security responsibilities relevant to arts and public-facing services, including the Children's Order (NI) and disability legislation. Ability to analyse performance data and intelligence to inform service improvement. Excellent written and verbal communication skills. Strong organisational and time-management skills with the ability to manage competing priorities. Other Requirements Ability and willingness to participate in a Duty Officer rota. Ability to attend meetings and represent the Council as required. Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation. We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.
Apr 21, 2026
Full time
The closing date for this position is the 21 st April 2026 Arts Info and Education Officer Civic Centre Lagan Valley Island, Lisburn Temporary (Approx 12 weeks) £21.65 per hour 18.5 hours per week Main Purpose The post holder is responsible for leading the provision of a full marketing and education service for the Council's Arts Section. These responsibilities include the creation and management of an Audience Development Plan to meet expected targets for expanding overall usage of the Arts Service. The post holder will assume other duties relevant to the post as may be determined by the Arts Services Manager and participation in the interchange of duties to cover for staff breaks, sickness, leave and staff vacancies and will act as a Duty Officer on a rota basis as required. Main Roles and Responsibilities Responsible for the effective integrated marketing delivery of the Council's Arts Service to ensure optimum use of the service and for promoting ISLAND Arts Centre as a corporate venue to potential and existing users, through marketing objectives which dovetail with the Council's Arts Development Strategy. Responsible for the effective management of expenditure and income for arts marketing including budgetary planning, costing, monitoring, spending, grant aid and sponsorship in accordance with the Council's financial regulations, and any funding bodies' requirements. Responsible for leading an innovative Arts Education programme targeting schools within the Council area. Responsible for developing key audiences and strategic partnerships to enable the delivery of the Arts Service Education Programme. Responsible for the intelligence management of Box Office system to direct future Arts Service output. Through cross-functional working to coordinate and direct the work of the Box Office team. To lead on market research to guide Council's Arts Service Strategy and report into regional/national benchmarking projects. Responsible for implementing all Council responsibilities in relation to Health & Safety and security procedures for all arts marketing initiatives ensuring that legislation and recommendations for related issues such as the Children's Order N.I. and the Disability Act are put into operation. Assist the Arts Manager in developing and implementing the Council's Arts Development Strategy and associated arts policies including the development of specific performance indicators for the arts programme in accordance with the Arts Manager's requirements for Performance Improvement. Prepare external grant aid and sponsorship applications for arts and cultural activities and liaise/negotiate with funding bodies and contribute to the preparation of annual estimates for the Arts Service. Deputise for the Arts Manager by attending meetings and participate in a Duty Officer rota as required. Essential Criteria: (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV) Education A recognised third level qualification (Level 6 or above) in Marketing, Arts Management, Education, Business, or a related discipline or equivalent relevant experience. Experience Demonstrable experience of delivering integrated marketing campaigns within an arts, cultural, public sector or similar service environment. Proven experience of managing budgets, including expenditure and income, with responsibility for financial planning, monitoring and reporting. Experience of developing and delivering arts education, audience development or outreach programmes. Experience of managing or using Box Office, ticketing or customer intelligence systems to inform planning and decision-making. Experience of conducting market research to support service development or strategic planning. Experience of preparing funding, grant aid and/or sponsorship applications. Experience of working collaboratively with internal teams and external partners. Experience of deputising for a manager or acting in a leadership or supervisory capacity. Skills and Knowledge Strong knowledge of marketing principles and audience development strategies. Sound understanding of financial management and compliance with organisational and funder requirements. Knowledge of Health & Safety, safeguarding and security responsibilities relevant to arts and public-facing services, including the Children's Order (NI) and disability legislation. Ability to analyse performance data and intelligence to inform service improvement. Excellent written and verbal communication skills. Strong organisational and time-management skills with the ability to manage competing priorities. Other Requirements Ability and willingness to participate in a Duty Officer rota. Ability to attend meetings and represent the Council as required. Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation. We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.
THE ARTS THEATRE CAMBRIDGE
Cambridge, Cambridgeshire
Purpose of Role Lead day-to-day delivery of the venue's bar, events and hospitality operations, overseeing front-of-house and bar activity; managing staff, budgets and stock; building partner relationships; and using performance data to improve service, increase non-ticket income and encourage repeat visits. Maintain a strong commercial focus by maximising income through strategic stock and margin management, product and pricing development, and acting as the primary contact for hospitality for development, fundraising and corporate hires. Act as one of the venue's primary Duty Managers, ensuring the safe, efficient and customer-focused delivery of performances and events, including shift operations, staff supervision, health and safety, and on-the-day decision-making. Key Responsibilities Strategy and Planning: Work with Head of Operations & Theatre Manager to develop and implement an events and hospitality strategy aligned with the organisation's programme and objectives. Alongside the Theatre Manager agree commercial targets, KPIs, and seasonal plans for events, private hires, and hospitality packages. Programme Development: Work with Development and Fundraising to manage a diverse range of ticketed and non-ticketed events, private hires, and community activities. Create new hospitality packages to broaden revenue streams. Commercial Management: Manage all bar stock ordering for the Theatre performances and events. Work with the Theatre Manager to produce forecasts and monthly stock-check reports. Identify and deliver revenue-growth opportunities across bar sales, catering, venue hire, and sponsorship. Operational Leadership: Oversee delivery across front-of-house, bars, and event production riders. Set standards, processes, and service models to ensure consistent, high-quality customer experiences. Duty Management & Venue Operations: Act as one of the Duty Managers for performances and events, holding responsibility for venue operations, safety, crowd management, and customer experience during duty shifts. People Management & Development: With the Theatre Manager, Co-line manage Casual Duty Managers, Casual Supervisors across all performances and events. Lead recruitment, training, performance reviews, succession planning, and the design of training pathways and rostering models. Partnerships & Sales: Build and manage relationships with external partners, corporate clients, caterers, and suppliers. Lead sales activity for private hires and corporate events and negotiate contracts and commercial terms in collaboration with the Head of Operations & Theatre Manager. Audience Insight & Data: Use customer feedback, sales data, and market research to shape offers, pricing, and marketing. Produce regular insight reports and recommend data-driven improvements. Marketing & Customer Experience: Work closely with Marketing to package and promote hospitality offers. Lead on guest-journey design, accessibility, and audience-welcome standards. Safeguarding & Compliance: Hold lead responsibility for safeguarding in events and hospitality contexts. Ensure compliance with licensing, health & safety, food hygiene, and all regulatory requirements. Continuous Improvement: Lead initiatives to improve operational efficiency, sustainability, and cost control across hospitality and events functions. Role Profile Qualifications: Essential: Relevant hospitality, events, or business qualification, or equivalent experience. Desirable: Professional qualifications in food safety, licensing, or safeguarding. Experience: Proven track record managing hospitality and events operations with commercial accountability (P&L, budgets, targets). Operational delivery of theatre and concert events, plus hospitality products, private hire sales, and corporate events. People management experience including recruitment, training, and performance management. Data driven commerciality: use customer insight and sales data to shape offers and pricing. Experience with volunteers or casual workforces (desirable). Skills & Knowledge: Strong commercial acumen and financial literacy. Excellent leadership and people-development skills. Advanced planning and project-management skills. Confident negotiator and relationship builder. Competent with CRM, ticketing, EPOS, and data-analysis tools. Knowledge of licensing, health & safety, and food-hygiene regulations. Strong written and verbal communication skills. Behaviours & Attributes: Customer-first mindset and strong attention to detail. Strategic thinker able to translate insight into operational change. Resilient, decisive, and comfortable in fast-paced live-event environments. Collaborative and influential across departments and with external partners. Committed to inclusion, accessibility, and safeguarding. Terms and conditions: Salary range: £29,000 to £31,500 per annum Hours of Work: An average of 35 hours per week excluding an unpaid lunchbreak. Holiday entitlement: 25 days plus statutory bank holidays. Pension: The Theatre offers an auto-enrolment pension scheme. Please send CV's and a short covering letter by an email via the button below. If you have any questions about the role please contact: Closing date for application is 5pm on Tuesday 28th April 2026. Interviews will be held week commencing Monday 4th May 2026.
Apr 21, 2026
Full time
Purpose of Role Lead day-to-day delivery of the venue's bar, events and hospitality operations, overseeing front-of-house and bar activity; managing staff, budgets and stock; building partner relationships; and using performance data to improve service, increase non-ticket income and encourage repeat visits. Maintain a strong commercial focus by maximising income through strategic stock and margin management, product and pricing development, and acting as the primary contact for hospitality for development, fundraising and corporate hires. Act as one of the venue's primary Duty Managers, ensuring the safe, efficient and customer-focused delivery of performances and events, including shift operations, staff supervision, health and safety, and on-the-day decision-making. Key Responsibilities Strategy and Planning: Work with Head of Operations & Theatre Manager to develop and implement an events and hospitality strategy aligned with the organisation's programme and objectives. Alongside the Theatre Manager agree commercial targets, KPIs, and seasonal plans for events, private hires, and hospitality packages. Programme Development: Work with Development and Fundraising to manage a diverse range of ticketed and non-ticketed events, private hires, and community activities. Create new hospitality packages to broaden revenue streams. Commercial Management: Manage all bar stock ordering for the Theatre performances and events. Work with the Theatre Manager to produce forecasts and monthly stock-check reports. Identify and deliver revenue-growth opportunities across bar sales, catering, venue hire, and sponsorship. Operational Leadership: Oversee delivery across front-of-house, bars, and event production riders. Set standards, processes, and service models to ensure consistent, high-quality customer experiences. Duty Management & Venue Operations: Act as one of the Duty Managers for performances and events, holding responsibility for venue operations, safety, crowd management, and customer experience during duty shifts. People Management & Development: With the Theatre Manager, Co-line manage Casual Duty Managers, Casual Supervisors across all performances and events. Lead recruitment, training, performance reviews, succession planning, and the design of training pathways and rostering models. Partnerships & Sales: Build and manage relationships with external partners, corporate clients, caterers, and suppliers. Lead sales activity for private hires and corporate events and negotiate contracts and commercial terms in collaboration with the Head of Operations & Theatre Manager. Audience Insight & Data: Use customer feedback, sales data, and market research to shape offers, pricing, and marketing. Produce regular insight reports and recommend data-driven improvements. Marketing & Customer Experience: Work closely with Marketing to package and promote hospitality offers. Lead on guest-journey design, accessibility, and audience-welcome standards. Safeguarding & Compliance: Hold lead responsibility for safeguarding in events and hospitality contexts. Ensure compliance with licensing, health & safety, food hygiene, and all regulatory requirements. Continuous Improvement: Lead initiatives to improve operational efficiency, sustainability, and cost control across hospitality and events functions. Role Profile Qualifications: Essential: Relevant hospitality, events, or business qualification, or equivalent experience. Desirable: Professional qualifications in food safety, licensing, or safeguarding. Experience: Proven track record managing hospitality and events operations with commercial accountability (P&L, budgets, targets). Operational delivery of theatre and concert events, plus hospitality products, private hire sales, and corporate events. People management experience including recruitment, training, and performance management. Data driven commerciality: use customer insight and sales data to shape offers and pricing. Experience with volunteers or casual workforces (desirable). Skills & Knowledge: Strong commercial acumen and financial literacy. Excellent leadership and people-development skills. Advanced planning and project-management skills. Confident negotiator and relationship builder. Competent with CRM, ticketing, EPOS, and data-analysis tools. Knowledge of licensing, health & safety, and food-hygiene regulations. Strong written and verbal communication skills. Behaviours & Attributes: Customer-first mindset and strong attention to detail. Strategic thinker able to translate insight into operational change. Resilient, decisive, and comfortable in fast-paced live-event environments. Collaborative and influential across departments and with external partners. Committed to inclusion, accessibility, and safeguarding. Terms and conditions: Salary range: £29,000 to £31,500 per annum Hours of Work: An average of 35 hours per week excluding an unpaid lunchbreak. Holiday entitlement: 25 days plus statutory bank holidays. Pension: The Theatre offers an auto-enrolment pension scheme. Please send CV's and a short covering letter by an email via the button below. If you have any questions about the role please contact: Closing date for application is 5pm on Tuesday 28th April 2026. Interviews will be held week commencing Monday 4th May 2026.
Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/ People Services capability. They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service. This is a newly created role with real scope to shape how HR services are delivered across the business. You'll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle. Key responsibilities include: Leading the daily operation of the HR Operations function, including the setup and management of an HR ticketing system Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance Building strong relationships with managers and stakeholders across the organisation Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation Contributing to the People senior leadership team, providing insight, reporting and recommendations Key requirements: Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function. Strong knowledge of HR processes, employment legislation and best practice Experience of managing team performance against KPIs Strong communication, stakeholder management and problem-solving skills A continuous improvement mindset and customer-focused approach This is a full-time role based in Gloucestershire, with a salary of c 60000 If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Apr 20, 2026
Contractor
Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/ People Services capability. They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service. This is a newly created role with real scope to shape how HR services are delivered across the business. You'll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle. Key responsibilities include: Leading the daily operation of the HR Operations function, including the setup and management of an HR ticketing system Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance Building strong relationships with managers and stakeholders across the organisation Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation Contributing to the People senior leadership team, providing insight, reporting and recommendations Key requirements: Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function. Strong knowledge of HR processes, employment legislation and best practice Experience of managing team performance against KPIs Strong communication, stakeholder management and problem-solving skills A continuous improvement mindset and customer-focused approach This is a full-time role based in Gloucestershire, with a salary of c 60000 If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
NOC L2 Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) *Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen* This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role Responsibilities Deliver technical support and service management within a live NOC environment Act as a key interface between engineering teams, architects, and third-party suppliers Monitor and respond to incidents, problems, and change requests Perform analysis of technical and network data to support issue resolution Lead or participate in incident bridge calls as a central technical contact Ensure delivery against SLAs and KPIs Produce clear technical documentation and reporting Support continuous service improvement initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within a NOC or service operations environment High level of security awareness Desirable CCNA or equivalent networking certification Experience with enterprise-scale infrastructure Background in secure or regulated environments Additional Information Must be eligible to obtain and maintain appropriate UK security clearance Comfortable working independently in a shift-based, high-availability environment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 20, 2026
Contractor
NOC L2 Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) *Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen* This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role Responsibilities Deliver technical support and service management within a live NOC environment Act as a key interface between engineering teams, architects, and third-party suppliers Monitor and respond to incidents, problems, and change requests Perform analysis of technical and network data to support issue resolution Lead or participate in incident bridge calls as a central technical contact Ensure delivery against SLAs and KPIs Produce clear technical documentation and reporting Support continuous service improvement initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within a NOC or service operations environment High level of security awareness Desirable CCNA or equivalent networking certification Experience with enterprise-scale infrastructure Background in secure or regulated environments Additional Information Must be eligible to obtain and maintain appropriate UK security clearance Comfortable working independently in a shift-based, high-availability environment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Due to the nature of the role candidates must be a sole British citizen and hold an active SC or DV Clearance. 24/7 Cover, 12 Hour Shifts The NOC team provides Service, Support and Management capabilities to the MOD and Commercial sectors working under the Space Digital division. The team deliver projects into live service and provide all aspects of management of the live infrastructure throughout the Service Lifecycle. The responsibility of the NOC Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. The role will engage stakeholders internally and externally with particular emphasis on frequent and regular engagement with technical peers, managers and customers across MOD and Commercial Projects. Responsibilities The NOC Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the business to the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Skill Set Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks
Apr 20, 2026
Contractor
Due to the nature of the role candidates must be a sole British citizen and hold an active SC or DV Clearance. 24/7 Cover, 12 Hour Shifts The NOC team provides Service, Support and Management capabilities to the MOD and Commercial sectors working under the Space Digital division. The team deliver projects into live service and provide all aspects of management of the live infrastructure throughout the Service Lifecycle. The responsibility of the NOC Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. The role will engage stakeholders internally and externally with particular emphasis on frequent and regular engagement with technical peers, managers and customers across MOD and Commercial Projects. Responsibilities The NOC Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the business to the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Skill Set Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks
Business Development Manager (Women's Team) Leicester (Hybrid working available after probation) C£35,000 p.a. + bonus • Are you motivated by the opportunity to help grow and shape the future of women's sport? • Do you thrive on winning new business and building meaningful commercial partnerships? • Want to be part of a high-profile sports organisation where your impact will be visible from day one? The Company: We are delighted to be working exclusively with Leicester Tigers , one of the most recognised names in professional sport, as they continue to invest in and grow their Women's programme. This is a rare opportunity to join at a pivotal time, playing a key role in driving commercial success and elevating the profile of the Women's team. You'll be part of a forward-thinking commercial function, working in a fast-paced, collaborative environment where innovation and ambition are encouraged. Role & Responsibilities of the Business Development Manager: • Drive new business across the Women's team, securing sponsorships ranging from player partnerships through to major brand deals • Take Women's commercial rights to market, building a strong pipeline through proactive outreach, networking, and relationship building • Create and deliver compelling, tailored proposals that bring partnership opportunities to life • Develop long-term relationships with partners, ensuring value is delivered and opportunities for growth are maximised • Work closely with marketing, events, and delivery teams to bring partnerships to life through creative activations • Support matchday and event activity, representing the Women's team and enhancing the partner and fan experience • Collaborate with ticketing teams to help grow attendance and engagement at Women's fixtures • Stay ahead of market trends, identifying new opportunities to innovate and grow revenue About You as the Business Development Manager: • Proven success in a business development, sponsorship sales, or commercial role • A natural relationship builder, confident engaging with stakeholders at all levels • Commercially driven with a track record of hitting or exceeding targets • Creative in your approach, able to shape engaging and valuable partnership solutions • Highly organised, able to manage multiple opportunities and priorities effectively • Strong communication and presentation skills • Experience within sport, events, or experience-led sales environments would be advantageous • Passionate about women's sport and excited by the opportunity to make a tangible impact • Resilient, proactive, and thrives in a fast-paced, evolving environment This role will involve travel, as well as evening and weekend work to support matchdays, events, and partner engagement. Additional Benefits: • Hybrid working after probation • Free on-site parking • Discretionary bonus scheme • Opportunity to work in a high-profile sporting environment • Strong team culture and support network • Excellent networking and career development opportunities • Pension • 24 days holiday + bank holidays This role could be suitable for candidates with experience as: Business Development Manager, Partnerships Manager, Sponsorship Manager, Commercial Manager, Account Manager, Corporate Partnerships Executive, Commercial Executive, or similar roles within sport, events, or experience-led environments. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to respond to all applicants, if you do not hear from us within seven working days, unfortunately your application has not been successful on this occasion. We are here to support your career - please send your CV to us, and if you know someone suitable, feel free to refer them. We look forward to hearing from you.
Apr 20, 2026
Full time
Business Development Manager (Women's Team) Leicester (Hybrid working available after probation) C£35,000 p.a. + bonus • Are you motivated by the opportunity to help grow and shape the future of women's sport? • Do you thrive on winning new business and building meaningful commercial partnerships? • Want to be part of a high-profile sports organisation where your impact will be visible from day one? The Company: We are delighted to be working exclusively with Leicester Tigers , one of the most recognised names in professional sport, as they continue to invest in and grow their Women's programme. This is a rare opportunity to join at a pivotal time, playing a key role in driving commercial success and elevating the profile of the Women's team. You'll be part of a forward-thinking commercial function, working in a fast-paced, collaborative environment where innovation and ambition are encouraged. Role & Responsibilities of the Business Development Manager: • Drive new business across the Women's team, securing sponsorships ranging from player partnerships through to major brand deals • Take Women's commercial rights to market, building a strong pipeline through proactive outreach, networking, and relationship building • Create and deliver compelling, tailored proposals that bring partnership opportunities to life • Develop long-term relationships with partners, ensuring value is delivered and opportunities for growth are maximised • Work closely with marketing, events, and delivery teams to bring partnerships to life through creative activations • Support matchday and event activity, representing the Women's team and enhancing the partner and fan experience • Collaborate with ticketing teams to help grow attendance and engagement at Women's fixtures • Stay ahead of market trends, identifying new opportunities to innovate and grow revenue About You as the Business Development Manager: • Proven success in a business development, sponsorship sales, or commercial role • A natural relationship builder, confident engaging with stakeholders at all levels • Commercially driven with a track record of hitting or exceeding targets • Creative in your approach, able to shape engaging and valuable partnership solutions • Highly organised, able to manage multiple opportunities and priorities effectively • Strong communication and presentation skills • Experience within sport, events, or experience-led sales environments would be advantageous • Passionate about women's sport and excited by the opportunity to make a tangible impact • Resilient, proactive, and thrives in a fast-paced, evolving environment This role will involve travel, as well as evening and weekend work to support matchdays, events, and partner engagement. Additional Benefits: • Hybrid working after probation • Free on-site parking • Discretionary bonus scheme • Opportunity to work in a high-profile sporting environment • Strong team culture and support network • Excellent networking and career development opportunities • Pension • 24 days holiday + bank holidays This role could be suitable for candidates with experience as: Business Development Manager, Partnerships Manager, Sponsorship Manager, Commercial Manager, Account Manager, Corporate Partnerships Executive, Commercial Executive, or similar roles within sport, events, or experience-led environments. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to respond to all applicants, if you do not hear from us within seven working days, unfortunately your application has not been successful on this occasion. We are here to support your career - please send your CV to us, and if you know someone suitable, feel free to refer them. We look forward to hearing from you.
About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Who This Is For: You're looking to: Work with top-tier clients and secure long-term, stable opportunities. Advance your career with exclusive roles and ongoing professional development and support. Be valued and respected for your skills and contributions in a supportive work environment. Earn a competitive salary with performance-based bonuses or commissions. Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel. And if you're: Tired of job-hopping and want a stable, long-term position. Frustrated by a lack of support or training. Looking for meaningful work where contributions are recognised. Eager to work full-time for a reputable company that values your expertise. Your Role as a Customer Success Manager: Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction. Experience: 1+ years in Customer Success, Account Management, or Client Support roles. Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. Fluent in English: Strong verbal and written communication skills. Remote-Ready: A reliable laptop and stable internet connection are required. Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR Work from Anywhere: Enjoy the flexibility of remote work. Exclusive Access: Connect with top-tier employers globally. Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.
Apr 20, 2026
Full time
About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Who This Is For: You're looking to: Work with top-tier clients and secure long-term, stable opportunities. Advance your career with exclusive roles and ongoing professional development and support. Be valued and respected for your skills and contributions in a supportive work environment. Earn a competitive salary with performance-based bonuses or commissions. Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel. And if you're: Tired of job-hopping and want a stable, long-term position. Frustrated by a lack of support or training. Looking for meaningful work where contributions are recognised. Eager to work full-time for a reputable company that values your expertise. Your Role as a Customer Success Manager: Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction. Experience: 1+ years in Customer Success, Account Management, or Client Support roles. Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. Fluent in English: Strong verbal and written communication skills. Remote-Ready: A reliable laptop and stable internet connection are required. Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR Work from Anywhere: Enjoy the flexibility of remote work. Exclusive Access: Connect with top-tier employers globally. Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.
Project Manager Must have Rail Digital/Ticketing Experience Outside IR35 Outside IR35 - Must have Rail Digital/Ticketing Experience - Hybrid 3 days on site in London, 2 remote. We are seeking an experienced Project Manager to support a major UK digital transformation programme focused on online retail and ticketing services. To be considered, candidates must have previous experience working within the rail digital space and/or with ticket issuing systems (TIS). This is an essential requirement. This is an exciting opportunity to join a high-profile programme at a critical stage, supporting planning, governance, procurement readiness, and mobilisation ahead of implementation. Essential Experience (Must Have) Previous experience working in the rail digital environment Experience with Ticket Issuing Systems (TIS) and/or online rail retail platforms Strong understanding of the GB rail digital ticketing ecosystem Proven Project Management experience within complex transformation programmes Experience managing governance, reporting, RAID logs, plans, and project controls Strong stakeholder management across multiple organisations and senior stakeholders Key Responsibilities Ensure project governance, reporting, risk management, and documentation are robust and timely Maintain the integrated project plan and critical path Support programme approvals, milestones, and key delivery gates Coordinate stakeholders, suppliers, and partner organisations Manage dependencies across multiple workstreams Maintain RAID logs, action logs, assumptions logs, and project artefacts Support weekly reporting cycles, steering packs, and management updates Provide project office support including SharePoint administration, onboarding packs, calendars, and mailbox management Assist the wider programme team with planning and coordination activity as required Desirable Experience Experience within rail fares, ticketing, retail, or customer digital platforms Experience supporting procurement exercises and supplier mobilisation Experience working within government, public sector, or regulated environments Strong knowledge of Smartsheet, SharePoint, PowerPoint, and Microsoft Office
Apr 19, 2026
Contractor
Project Manager Must have Rail Digital/Ticketing Experience Outside IR35 Outside IR35 - Must have Rail Digital/Ticketing Experience - Hybrid 3 days on site in London, 2 remote. We are seeking an experienced Project Manager to support a major UK digital transformation programme focused on online retail and ticketing services. To be considered, candidates must have previous experience working within the rail digital space and/or with ticket issuing systems (TIS). This is an essential requirement. This is an exciting opportunity to join a high-profile programme at a critical stage, supporting planning, governance, procurement readiness, and mobilisation ahead of implementation. Essential Experience (Must Have) Previous experience working in the rail digital environment Experience with Ticket Issuing Systems (TIS) and/or online rail retail platforms Strong understanding of the GB rail digital ticketing ecosystem Proven Project Management experience within complex transformation programmes Experience managing governance, reporting, RAID logs, plans, and project controls Strong stakeholder management across multiple organisations and senior stakeholders Key Responsibilities Ensure project governance, reporting, risk management, and documentation are robust and timely Maintain the integrated project plan and critical path Support programme approvals, milestones, and key delivery gates Coordinate stakeholders, suppliers, and partner organisations Manage dependencies across multiple workstreams Maintain RAID logs, action logs, assumptions logs, and project artefacts Support weekly reporting cycles, steering packs, and management updates Provide project office support including SharePoint administration, onboarding packs, calendars, and mailbox management Assist the wider programme team with planning and coordination activity as required Desirable Experience Experience within rail fares, ticketing, retail, or customer digital platforms Experience supporting procurement exercises and supplier mobilisation Experience working within government, public sector, or regulated environments Strong knowledge of Smartsheet, SharePoint, PowerPoint, and Microsoft Office
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 19, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Technical Programme Lead Rail Digital/Ticketing Systems Outside IR35 OUTSIDE IR35 - Rail Digital/Ticketing Systems/Online Retail - Hybrid London 3 days on site) We are seeking an experienced Technical Programme Lead to join a major UK digital transformation programme focused on delivering a large-scale online retail and ticketing platform. Candidates must have previous experience working within the rail digital space. Strong knowledge of rail ticketing systems/Ticket Issuing Systems (TIS). This is a critical leadership role supporting procurement, technical delivery planning, supplier engagement, systems integration, governance, and migration strategy. Essential Experience (Must Have) Proven experience working in the rail digital sector Strong knowledge of rail retailing, ticketing systems, and Ticket Issuing Systems (TIS) Experience leading technical programmes within complex digital environments Strong background as a Technical Delivery Manager, Technical Project Manager, or Technical Programme Lead Experience delivering large-scale digital, eCommerce, or transactional platform programmes Experience leading systems integration across multiple suppliers and stakeholders Strong understanding of governance, RAID management, dependencies, and delivery planning Highly Desirable Experience consolidating multiple websites/apps into a single digital platform Experience with data migration programmes Knowledge of UK public sector/government governance frameworks Familiarity with business case processes (OBC/FBC) Experience in customer-facing digital retail transformation programmes
Apr 19, 2026
Contractor
Technical Programme Lead Rail Digital/Ticketing Systems Outside IR35 OUTSIDE IR35 - Rail Digital/Ticketing Systems/Online Retail - Hybrid London 3 days on site) We are seeking an experienced Technical Programme Lead to join a major UK digital transformation programme focused on delivering a large-scale online retail and ticketing platform. Candidates must have previous experience working within the rail digital space. Strong knowledge of rail ticketing systems/Ticket Issuing Systems (TIS). This is a critical leadership role supporting procurement, technical delivery planning, supplier engagement, systems integration, governance, and migration strategy. Essential Experience (Must Have) Proven experience working in the rail digital sector Strong knowledge of rail retailing, ticketing systems, and Ticket Issuing Systems (TIS) Experience leading technical programmes within complex digital environments Strong background as a Technical Delivery Manager, Technical Project Manager, or Technical Programme Lead Experience delivering large-scale digital, eCommerce, or transactional platform programmes Experience leading systems integration across multiple suppliers and stakeholders Strong understanding of governance, RAID management, dependencies, and delivery planning Highly Desirable Experience consolidating multiple websites/apps into a single digital platform Experience with data migration programmes Knowledge of UK public sector/government governance frameworks Familiarity with business case processes (OBC/FBC) Experience in customer-facing digital retail transformation programmes
