Compliance Administrator Based in Leatherhead Permanent Office based 26,227.50 The Customer Service Coordinator is responsible for providing administrative support and clerical services in order to ensure effective and efficient administrative operations. Providing residents with information and support at all stages of service and maintenance works. Role Specification Allocate and monitor resources and ensure PDA usage Ensure achievement of client specific targets Provide an effective interface with customers Provide residents with information and support at all stages of service, repairs or install works. Maintain a central filing system as directed by the Customer Service Manager Liaise with clients and residents Collate all necessary paperwork and issue copies as appropriate Manage contract specific KPI demands Update client specific IT systems if required Maintain administration processes and procedures Liaise daily with Field Operation Technicians and Field Operation Managers, where required, to ensure individual needs and requests are dealt with. Ensure all company procedures, policies and codes of conduct are complied with Any other duties as may reasonably be requested by the Customer Service Manager or Head of Group Administration.
Apr 30, 2026
Full time
Compliance Administrator Based in Leatherhead Permanent Office based 26,227.50 The Customer Service Coordinator is responsible for providing administrative support and clerical services in order to ensure effective and efficient administrative operations. Providing residents with information and support at all stages of service and maintenance works. Role Specification Allocate and monitor resources and ensure PDA usage Ensure achievement of client specific targets Provide an effective interface with customers Provide residents with information and support at all stages of service, repairs or install works. Maintain a central filing system as directed by the Customer Service Manager Liaise with clients and residents Collate all necessary paperwork and issue copies as appropriate Manage contract specific KPI demands Update client specific IT systems if required Maintain administration processes and procedures Liaise daily with Field Operation Technicians and Field Operation Managers, where required, to ensure individual needs and requests are dealt with. Ensure all company procedures, policies and codes of conduct are complied with Any other duties as may reasonably be requested by the Customer Service Manager or Head of Group Administration.
A Housing Association is currently looking for a Repairs Administrator on a temporary basis for about 4 months Key responsibilities Allocated repairs to close down on a daily basis Liaising with contractors via their portals or contracts officers responsible for that area of work Work closely with the other Team Coordinators who will also be closing down repairs Ad hoc tasks PAYE 17.69 Umbrella 23.40 Hybrid role 3 days in the office Essential requirements Must have an administrative background in repairs Housing background is essential Must be immediately available or on short notice
Apr 30, 2026
Seasonal
A Housing Association is currently looking for a Repairs Administrator on a temporary basis for about 4 months Key responsibilities Allocated repairs to close down on a daily basis Liaising with contractors via their portals or contracts officers responsible for that area of work Work closely with the other Team Coordinators who will also be closing down repairs Ad hoc tasks PAYE 17.69 Umbrella 23.40 Hybrid role 3 days in the office Essential requirements Must have an administrative background in repairs Housing background is essential Must be immediately available or on short notice
The Company A well-established, family-owned real estate business based in Maidstone, with a strong reputation for long-term property investment and portfolio management. The company offers a collaborative and supportive working environment, with a focus on quality over volume and a genuine pride in their portfolio. The Role This is a fantastic opportunity for a Property Manager to take ownership of the coordination and day-to-day management of a varied commercial property portfolio. Working closely with senior stakeholders, you'll play a key role in ensuring the smooth running, compliance, and ongoing performance of the assets. This is a full-time, permanent position offering flexibility and the chance to be part of a close-knit, friendly team. Key Responsibilities Overseeing the day-to-day management of a commercial property portfolio Coordinating maintenance, repairs, and contractor relationships Managing tenant queries and maintaining strong occupier relationships Supporting with service charge budgets and expenditure tracking Ensuring properties remain compliant with all relevant legislation and regulations Liaising with external agents, surveyors, and contractors Assisting with lease administration and general property documentation Desirable Skills & Experience Previous experience in commercial property management or coordination Strong organisational skills with the ability to manage multiple properties Confident communicator, both written and verbal Good understanding of property compliance and maintenance processes Proactive approach with strong attention to detail Comfortable working both independently and as part of a small team Salary & Benefits Salary from £30k - 35k. Flexible working considered Full-time, permanent role Supportive, family-oriented working environment Opportunity to work with a high-quality, well-managed portfolio Farrer Barnes Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Farrer Barnes Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apr 30, 2026
Full time
The Company A well-established, family-owned real estate business based in Maidstone, with a strong reputation for long-term property investment and portfolio management. The company offers a collaborative and supportive working environment, with a focus on quality over volume and a genuine pride in their portfolio. The Role This is a fantastic opportunity for a Property Manager to take ownership of the coordination and day-to-day management of a varied commercial property portfolio. Working closely with senior stakeholders, you'll play a key role in ensuring the smooth running, compliance, and ongoing performance of the assets. This is a full-time, permanent position offering flexibility and the chance to be part of a close-knit, friendly team. Key Responsibilities Overseeing the day-to-day management of a commercial property portfolio Coordinating maintenance, repairs, and contractor relationships Managing tenant queries and maintaining strong occupier relationships Supporting with service charge budgets and expenditure tracking Ensuring properties remain compliant with all relevant legislation and regulations Liaising with external agents, surveyors, and contractors Assisting with lease administration and general property documentation Desirable Skills & Experience Previous experience in commercial property management or coordination Strong organisational skills with the ability to manage multiple properties Confident communicator, both written and verbal Good understanding of property compliance and maintenance processes Proactive approach with strong attention to detail Comfortable working both independently and as part of a small team Salary & Benefits Salary from £30k - 35k. Flexible working considered Full-time, permanent role Supportive, family-oriented working environment Opportunity to work with a high-quality, well-managed portfolio Farrer Barnes Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Farrer Barnes Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Description: Repairs Coordinator 28,000 - 33,000 Basic Salary8:45am - 5:30pm, Monday to FridayCareer progression opportunity to develop your career and possibly head the whole department Repairs Coordinator - Role Overview: We are currently seeking a highly organised and detail-oriented Repairs Coordinator to join our team in Dartford, Kent. The successful applicanty will be responsible for coordinating all repairs and maintenance activities for our property portfolio, ensuring they are completed in a timely and efficient manner. The ideal candidate will have a strong background in maintenance coordination, property management, and excellent communication skills. Repairs Coordinator - Key Responsibilities: Coordinate all repairs and maintenance activities for our property portfolioSchedule and oversee repairs and maintenance work, ensuring they are completed within the agreed timelineLiaise with contractors and suppliers to obtain quotes and schedule repairsMonitor and manage the repairs budget and ensure all expenses are within the allocated budgetMaintain accurate records of all repairs and maintenance workConduct regular property inspections to identify any repairs or maintenance needsCommunicate with tenants to schedule repairs and keep them informed of any delays or changesEnsure all repairs and maintenance work comply with health and safety regulationsMaintain a good working relationship with contractors and suppliersProvide regular updates to the Property Manager on the status of repairs and maintenance workAssist with other property management tasks as needed Repairs Coordinator - Requirements: Proven experience as a Repairs Coordinator or similar roleKnowledge of property maintenance and repair proceduresExcellent organizational and time-management skillsStrong communication and interpersonal skillsAbility to work well under pressure and meet tight deadlinesAttention to detail and problem-solving skillsProficient in MS Office and property management softwareKnowledge of health and safety regulationsA valid driver's license and access to a vehicle If you are a highly motivated individual with a passion for property management and possess the skills and experience we are looking for, we would love to hear from you! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Apr 30, 2026
Full time
Description: Repairs Coordinator 28,000 - 33,000 Basic Salary8:45am - 5:30pm, Monday to FridayCareer progression opportunity to develop your career and possibly head the whole department Repairs Coordinator - Role Overview: We are currently seeking a highly organised and detail-oriented Repairs Coordinator to join our team in Dartford, Kent. The successful applicanty will be responsible for coordinating all repairs and maintenance activities for our property portfolio, ensuring they are completed in a timely and efficient manner. The ideal candidate will have a strong background in maintenance coordination, property management, and excellent communication skills. Repairs Coordinator - Key Responsibilities: Coordinate all repairs and maintenance activities for our property portfolioSchedule and oversee repairs and maintenance work, ensuring they are completed within the agreed timelineLiaise with contractors and suppliers to obtain quotes and schedule repairsMonitor and manage the repairs budget and ensure all expenses are within the allocated budgetMaintain accurate records of all repairs and maintenance workConduct regular property inspections to identify any repairs or maintenance needsCommunicate with tenants to schedule repairs and keep them informed of any delays or changesEnsure all repairs and maintenance work comply with health and safety regulationsMaintain a good working relationship with contractors and suppliersProvide regular updates to the Property Manager on the status of repairs and maintenance workAssist with other property management tasks as needed Repairs Coordinator - Requirements: Proven experience as a Repairs Coordinator or similar roleKnowledge of property maintenance and repair proceduresExcellent organizational and time-management skillsStrong communication and interpersonal skillsAbility to work well under pressure and meet tight deadlinesAttention to detail and problem-solving skillsProficient in MS Office and property management softwareKnowledge of health and safety regulationsA valid driver's license and access to a vehicle If you are a highly motivated individual with a passion for property management and possess the skills and experience we are looking for, we would love to hear from you! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
The Role The role will be the operational day to day lead for Technical Services property compliance servicing and maintenance contracts, ensuring that customers are placed at the heart of our service delivery. Work alongside the relevant Contracts Manager and maintain effective day-to-day contractor management through both direct case work and a data led approach. Ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders. Ensure that our service is accessible, meets the needs of all customers, is dynamic and is value for money orientated. Ensure that contract management is robust, effective and auditable, and that all operational targets are achieved using data-led service insights to inform decision-making and embedding lessons learned on a continuous basis. Key Responsibilities Support with management of day to day-to-day operations and contractor management for delivery, both residential and non-residential portfolio Work closely with Property Services colleagues across the different locality regions to deliver a high-standard service that is agile, responsive, and continuously learning Oversee the scheduling and allocation process for surveyor inspections, ensuring that coordinators are maintaining accurate and auditable records, and systems are updated within operational targets Ensure appropriate financial management processes are maintained and value for money is achieved at all times Oversee customer management processes, ensuring timely and good quality communication is maintained, any specific needs or vulnerabilities are identified at the earliest stage and accommodated for as appropriate Responsible for management of works in progress (WIP) on a contract basis and ensure performance meets corporate targets Collaborate with repairs management team and the Customer Service Management Centre to ensure the effective triage repairs, ensuring the accurate allocation of repairs Support the contracts manager with the delivery of designated servicing programmes, ensuring compliance requirements are met by all contractors What we need from you Experience working within contractor management, demonstrating an ability to achieve desired outcomes in a high pressure and continuously changing environment Excellent customer focus Ability to work independently and within a team environment Excellent communication skills Competent on Microsoft Office packages Ability to meet deadlines and plan and deliver a range of different activities
Apr 30, 2026
Full time
The Role The role will be the operational day to day lead for Technical Services property compliance servicing and maintenance contracts, ensuring that customers are placed at the heart of our service delivery. Work alongside the relevant Contracts Manager and maintain effective day-to-day contractor management through both direct case work and a data led approach. Ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders. Ensure that our service is accessible, meets the needs of all customers, is dynamic and is value for money orientated. Ensure that contract management is robust, effective and auditable, and that all operational targets are achieved using data-led service insights to inform decision-making and embedding lessons learned on a continuous basis. Key Responsibilities Support with management of day to day-to-day operations and contractor management for delivery, both residential and non-residential portfolio Work closely with Property Services colleagues across the different locality regions to deliver a high-standard service that is agile, responsive, and continuously learning Oversee the scheduling and allocation process for surveyor inspections, ensuring that coordinators are maintaining accurate and auditable records, and systems are updated within operational targets Ensure appropriate financial management processes are maintained and value for money is achieved at all times Oversee customer management processes, ensuring timely and good quality communication is maintained, any specific needs or vulnerabilities are identified at the earliest stage and accommodated for as appropriate Responsible for management of works in progress (WIP) on a contract basis and ensure performance meets corporate targets Collaborate with repairs management team and the Customer Service Management Centre to ensure the effective triage repairs, ensuring the accurate allocation of repairs Support the contracts manager with the delivery of designated servicing programmes, ensuring compliance requirements are met by all contractors What we need from you Experience working within contractor management, demonstrating an ability to achieve desired outcomes in a high pressure and continuously changing environment Excellent customer focus Ability to work independently and within a team environment Excellent communication skills Competent on Microsoft Office packages Ability to meet deadlines and plan and deliver a range of different activities
Job Title: Hire Coordinator Location: Bridgwater Salary : Up to £30,000 PA (DOE) Hours: Monday to Friday, 42.5 hours per week Key benefits include: 23 days holiday + bank holiday (increases with length of service) Workplace Pension Refer a friend scheme Employee Assistance program Wellbeing support Discounted gift card scheme Paid volunteer days Eye test and vision care voucher scheme Free annual flu vaccination vouchers Are you highly organised, customer-focused, and thriving in a fast-paced environment? Do you enjoy being at the heart of operations and keeping everything running smoothly? If so, this could be the perfect role for you. We're working with a well-established and successful business that genuinely values its people. They're now looking for a Hire Coordinator to join their friendly and supportive Bridgwater depot team. The Role As a Hire Coordinator, you'll play a vital role in the smooth day-to-day running of plant operations. You'll be responsible for managing hire activity, maintaining accurate records, supporting the depot team, and delivering excellent service to both internal and external customers. This is a varied and hands-on role, ideal for someone with experience in the construction or plant industry who enjoys taking ownership and working independently in a busy environment. What You'll Do: Manage hire requests (on and off hire) and create hire contracts in the plant management system. Effectively communicate with internal and external customers regarding availability. Upload damage charges to the plant management system. Upload asset defects, maintenance, and service records into the plant management system. Generate purchase orders for the plant department and assist with the goods receiving process. Provide administrative support to the Depot Hire Desk Contribute to the efficiency of the department by identifying and implementing improved administrative processes and procedures. Identifying equipment that needs new lifting certification and ensuring our partner companies attend and record new lifting certification on equipment on an on-going basis Additional Responsibilities: Responsible for managing job allocation for mobile staff based from the Bridgwater depot, ensuring jobs are allocated to the mobile team in a timely manner, ensuring best time management based on priority, job location, etc. reducing as much as possible any out-sourcing of roles. Ensuring correct processes are followed to the companies high standard for repairs Assisting with the stock control levels of the depot, ensuring appropriate re-ordering as required, within the allocated budget Site inductions for visitors, together with promoting the high level of health and safety standards for the depot, including completion of ladder inspections, COSHH maintenance and audit information. Depot cover for incoming telephone calls and enquiries for other depot-based roles, providing cover for annual leave as and when required. What We're Looking For: The ideal candidate will have: Experience within construction, plant or a similar industry would be highly beneficial Strong organisational skills Ability to work in a fast-paced environment Good communication skills Team Player mindset Ability to upsell products or services where applicable Good phone etiquette A proactive approach to problem-solving and decision-making How to Apply: Please apply online or send your CV to . To discuss this opportunity prior to application please call and speak to Nicole on . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 30, 2026
Full time
Job Title: Hire Coordinator Location: Bridgwater Salary : Up to £30,000 PA (DOE) Hours: Monday to Friday, 42.5 hours per week Key benefits include: 23 days holiday + bank holiday (increases with length of service) Workplace Pension Refer a friend scheme Employee Assistance program Wellbeing support Discounted gift card scheme Paid volunteer days Eye test and vision care voucher scheme Free annual flu vaccination vouchers Are you highly organised, customer-focused, and thriving in a fast-paced environment? Do you enjoy being at the heart of operations and keeping everything running smoothly? If so, this could be the perfect role for you. We're working with a well-established and successful business that genuinely values its people. They're now looking for a Hire Coordinator to join their friendly and supportive Bridgwater depot team. The Role As a Hire Coordinator, you'll play a vital role in the smooth day-to-day running of plant operations. You'll be responsible for managing hire activity, maintaining accurate records, supporting the depot team, and delivering excellent service to both internal and external customers. This is a varied and hands-on role, ideal for someone with experience in the construction or plant industry who enjoys taking ownership and working independently in a busy environment. What You'll Do: Manage hire requests (on and off hire) and create hire contracts in the plant management system. Effectively communicate with internal and external customers regarding availability. Upload damage charges to the plant management system. Upload asset defects, maintenance, and service records into the plant management system. Generate purchase orders for the plant department and assist with the goods receiving process. Provide administrative support to the Depot Hire Desk Contribute to the efficiency of the department by identifying and implementing improved administrative processes and procedures. Identifying equipment that needs new lifting certification and ensuring our partner companies attend and record new lifting certification on equipment on an on-going basis Additional Responsibilities: Responsible for managing job allocation for mobile staff based from the Bridgwater depot, ensuring jobs are allocated to the mobile team in a timely manner, ensuring best time management based on priority, job location, etc. reducing as much as possible any out-sourcing of roles. Ensuring correct processes are followed to the companies high standard for repairs Assisting with the stock control levels of the depot, ensuring appropriate re-ordering as required, within the allocated budget Site inductions for visitors, together with promoting the high level of health and safety standards for the depot, including completion of ladder inspections, COSHH maintenance and audit information. Depot cover for incoming telephone calls and enquiries for other depot-based roles, providing cover for annual leave as and when required. What We're Looking For: The ideal candidate will have: Experience within construction, plant or a similar industry would be highly beneficial Strong organisational skills Ability to work in a fast-paced environment Good communication skills Team Player mindset Ability to upsell products or services where applicable Good phone etiquette A proactive approach to problem-solving and decision-making How to Apply: Please apply online or send your CV to . To discuss this opportunity prior to application please call and speak to Nicole on . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Disrepair Case Manager We are seeking a Disrepair Case Manager to oversee legally escalated housing disrepair cases and deliver effective, resident-focused outcomes. Position: Disrepair Case Manager Salary: £37,451 to £40,000 (London) or £33,688 to £36,237 (National) depending on experience Location: London Stratford or Manchester Trafford with hybrid working Hours: 35 hours per week, Monday to Friday (8am to 4pm or 9am to 5pm) Contract: Fixed term for 12 months Closing Date: Monday 4th May 2026 at 11pm Interview Date: Assessment centre in May at the Stratford office About the role This is an opportunity to join a developing disrepair service within a maintenance operations team, where new processes and improvements are being introduced to strengthen case management and outcomes. As Disrepair Case Manager, you will take ownership of legally escalated disrepair cases from initial notification through to resolution. Acting as the central point of coordination, you will work closely with legal teams, surveyors, contractors and internal stakeholders to ensure cases are progressed efficiently and in line with legal and regulatory requirements. Key responsibilities include: Managing disrepair cases end to end, ensuring timely resolution Coordinating inspections, works and documentation across multiple stakeholders Ensuring compliance with pre action protocols, legal requirements and internal policies Maintaining accurate records and case files to support legal processes Monitoring deadlines, risks and performance targets Providing clear and consistent communication to residents throughout the process Supporting service improvements and contributing to more effective case handling About you You will have experience working within housing repairs, maintenance or disrepair and be confident managing complex cases in a structured and compliant way. You will bring: Knowledge of housing disrepair and relevant processes Experience managing cases from start to finish Strong communication skills with a resident-focused approach Ability to manage expectations and handle sensitive situations Good decision-making skills with a focus on compliance and risk management Experience working with multiple systems and managing detailed information Confidence working collaboratively with a range of stakeholders About the organisation The organisation is one of the UK s leading housing associations, providing homes for over 250,000 people across London, the South East and the North West. They are committed to delivering high quality housing and services that support healthier, more secure lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace. Diversity, fairness and opportunity are central to their recruitment approach, alongside a strong commitment to sustainability and continuous improvement. Other roles you may have experience of could include: Disrepair Officer, Housing Officer, Repairs Case Manager, Property Services Officer, Maintenance Coordinator, Complaints and Disrepair Officer, Housing Repairs Officer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 30, 2026
Full time
Disrepair Case Manager We are seeking a Disrepair Case Manager to oversee legally escalated housing disrepair cases and deliver effective, resident-focused outcomes. Position: Disrepair Case Manager Salary: £37,451 to £40,000 (London) or £33,688 to £36,237 (National) depending on experience Location: London Stratford or Manchester Trafford with hybrid working Hours: 35 hours per week, Monday to Friday (8am to 4pm or 9am to 5pm) Contract: Fixed term for 12 months Closing Date: Monday 4th May 2026 at 11pm Interview Date: Assessment centre in May at the Stratford office About the role This is an opportunity to join a developing disrepair service within a maintenance operations team, where new processes and improvements are being introduced to strengthen case management and outcomes. As Disrepair Case Manager, you will take ownership of legally escalated disrepair cases from initial notification through to resolution. Acting as the central point of coordination, you will work closely with legal teams, surveyors, contractors and internal stakeholders to ensure cases are progressed efficiently and in line with legal and regulatory requirements. Key responsibilities include: Managing disrepair cases end to end, ensuring timely resolution Coordinating inspections, works and documentation across multiple stakeholders Ensuring compliance with pre action protocols, legal requirements and internal policies Maintaining accurate records and case files to support legal processes Monitoring deadlines, risks and performance targets Providing clear and consistent communication to residents throughout the process Supporting service improvements and contributing to more effective case handling About you You will have experience working within housing repairs, maintenance or disrepair and be confident managing complex cases in a structured and compliant way. You will bring: Knowledge of housing disrepair and relevant processes Experience managing cases from start to finish Strong communication skills with a resident-focused approach Ability to manage expectations and handle sensitive situations Good decision-making skills with a focus on compliance and risk management Experience working with multiple systems and managing detailed information Confidence working collaboratively with a range of stakeholders About the organisation The organisation is one of the UK s leading housing associations, providing homes for over 250,000 people across London, the South East and the North West. They are committed to delivering high quality housing and services that support healthier, more secure lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace. Diversity, fairness and opportunity are central to their recruitment approach, alongside a strong commitment to sustainability and continuous improvement. Other roles you may have experience of could include: Disrepair Officer, Housing Officer, Repairs Case Manager, Property Services Officer, Maintenance Coordinator, Complaints and Disrepair Officer, Housing Repairs Officer Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
A leading housing provider is seeking an experienced Service Coordinator to join their Service Delivery Team in Chipping Sodbury. The successful candidate will manage daily schedules for heating engineers, ensuring efficient and safe delivery of services. A friendly and professional attitude, along with strong organizational and communication skills, are essential. This full-time office-based role operates Monday to Friday from 9 AM to 6 PM. A Basic DBS check is required, and applications are encouraged before the closing date of 30th January 2026.
Apr 30, 2026
Full time
A leading housing provider is seeking an experienced Service Coordinator to join their Service Delivery Team in Chipping Sodbury. The successful candidate will manage daily schedules for heating engineers, ensuring efficient and safe delivery of services. A friendly and professional attitude, along with strong organizational and communication skills, are essential. This full-time office-based role operates Monday to Friday from 9 AM to 6 PM. A Basic DBS check is required, and applications are encouraged before the closing date of 30th January 2026.
Our client has a permanent, full-time opportunity for a Facilities Maintenance Assistant to assist the Site Maintenance Technician and Facilities Coordinator in ensuring that all site services run smoothly and are properly maintained. The role: To facilitate the repair and maintenance of all plant equipment, Air Con, Heating, Plumbing, Compressed Air and building/structural, cleaning and Landscaping and any safety hazards on site. Liaise & monitor contractors as required, making sure they follow Contractor Rules, RAMS, and H & S Requirements. To carryout tasks that include but not limited to PPM, Ticketing System, Infrastructure Maintenance Planner, Landlord Duties and Projects. To report issues with employees or tasks to the Facilities Manager along with proposals for solution. To assist with out-of-hours services and issues alongside other members of the facilities team. To understand and carry out waste disposal processes in line with environmental policy. To assist the facilities Team with operating the Security & Fire Systems. To monitor the security for the site alongside the other members of the facilities team. Instillation of office furniture and other equipment. To assist maintaining Asset and Maintenance registers for all plant, machines, and furniture on site. Requirements: Fork Truck License or be willing to go on training courses to achieve this. Full UK Driving licence Experience of maintenance repairs (DIY Level) and using hand tools Manual Handling Good communication & organisation skills Working at Height (In house training offered) Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Apr 30, 2026
Full time
Our client has a permanent, full-time opportunity for a Facilities Maintenance Assistant to assist the Site Maintenance Technician and Facilities Coordinator in ensuring that all site services run smoothly and are properly maintained. The role: To facilitate the repair and maintenance of all plant equipment, Air Con, Heating, Plumbing, Compressed Air and building/structural, cleaning and Landscaping and any safety hazards on site. Liaise & monitor contractors as required, making sure they follow Contractor Rules, RAMS, and H & S Requirements. To carryout tasks that include but not limited to PPM, Ticketing System, Infrastructure Maintenance Planner, Landlord Duties and Projects. To report issues with employees or tasks to the Facilities Manager along with proposals for solution. To assist with out-of-hours services and issues alongside other members of the facilities team. To understand and carry out waste disposal processes in line with environmental policy. To assist the facilities Team with operating the Security & Fire Systems. To monitor the security for the site alongside the other members of the facilities team. Instillation of office furniture and other equipment. To assist maintaining Asset and Maintenance registers for all plant, machines, and furniture on site. Requirements: Fork Truck License or be willing to go on training courses to achieve this. Full UK Driving licence Experience of maintenance repairs (DIY Level) and using hand tools Manual Handling Good communication & organisation skills Working at Height (In house training offered) Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Site Manager Annual salary: up to £40,914.88 Location: Hastings Contract Type: Full-Time, Permanent Salary: £40,914.88 per annum + company van or car allowance Benefits: 25 days annual leave, staff rewards, volunteering leave, family-friendly policies MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high quality repairs and maintenance, with a strong emphasis on customer care, safety, and long term value. About the Role We're looking for a proactive and detail focused Planned works Site Manager to lead the delivery of our planned works programme within the social housing sector. You'll be responsible for managing planned works across housing properties, ensuring that all projects are delivered safely, on schedule, and to a consistently high standard. In this role, you will oversee day to day site operations, monitor progress, coordinate subcontractors, and ensure full compliance with health and safety requirements and building regulations. You'll work closely with local teams and stakeholders to deliver excellent service to residents while driving quality and efficiency across all site activities. Role Responsibilities Lead the day to day operational delivery of planned works contracts Manage site teams and subcontractors to ensure works are delivered efficiently and to programme Oversee progress through regular site inspections, ensuring all works meet required quality standards Take responsibility for internal and external works including insulation, windows, doors, heating, and roofing Verify workmanship against building regulations, technical specifications, and project requirements Ensure scaffolding and all working at height activities are planned, monitored, and carried out safely Provide clear and consistent updates to your line manager on site progress, risks, and emerging issues Maintain accurate records, site documentation, and change logs in line with company procedures Ensure subcontractor compliance with Health & Safety regulations, CDM requirements, and Mears policies Liaise with residents professionally to minimise disruption and deliver excellent customer service Champion a safe working environment, carrying out regular checks and reporting any hazards or incidents Drive continuous improvement, sharing learnings and supporting the development of the wider team Role Criteria SMSTS certification Asbestos Awareness certification and ability to manage asbestos related risks on site Proven experience managing working at height activities and ensuring scaffold safety and compliance CITB certificate - this would need to be described as a Temporary works coordinator CITB certificate. Demonstrable ability to lead on health & safety management, including monitoring, reporting, and enforcing site compliance Experience delivering planned maintenance within social housing environments Sound technical understanding of internal and external refurbishment works (insulation, roofing, windows, heating, etc.) Excellent interpersonal and communication skills for managing teams, subcontractors, and residents Ability to lead, mentor, and develop site operatives and trades Strong problem solving capability with a proactive, results driven approach Exceptional planning, coordination, and organisational skills to manage multiple workstreams Confident IT literacy with the ability to maintain accurate records, reports, and site documentation Full UK driving licence NVQ Level 6 in site management (preferable) Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card / Car allowance and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Apr 30, 2026
Full time
Site Manager Annual salary: up to £40,914.88 Location: Hastings Contract Type: Full-Time, Permanent Salary: £40,914.88 per annum + company van or car allowance Benefits: 25 days annual leave, staff rewards, volunteering leave, family-friendly policies MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high quality repairs and maintenance, with a strong emphasis on customer care, safety, and long term value. About the Role We're looking for a proactive and detail focused Planned works Site Manager to lead the delivery of our planned works programme within the social housing sector. You'll be responsible for managing planned works across housing properties, ensuring that all projects are delivered safely, on schedule, and to a consistently high standard. In this role, you will oversee day to day site operations, monitor progress, coordinate subcontractors, and ensure full compliance with health and safety requirements and building regulations. You'll work closely with local teams and stakeholders to deliver excellent service to residents while driving quality and efficiency across all site activities. Role Responsibilities Lead the day to day operational delivery of planned works contracts Manage site teams and subcontractors to ensure works are delivered efficiently and to programme Oversee progress through regular site inspections, ensuring all works meet required quality standards Take responsibility for internal and external works including insulation, windows, doors, heating, and roofing Verify workmanship against building regulations, technical specifications, and project requirements Ensure scaffolding and all working at height activities are planned, monitored, and carried out safely Provide clear and consistent updates to your line manager on site progress, risks, and emerging issues Maintain accurate records, site documentation, and change logs in line with company procedures Ensure subcontractor compliance with Health & Safety regulations, CDM requirements, and Mears policies Liaise with residents professionally to minimise disruption and deliver excellent customer service Champion a safe working environment, carrying out regular checks and reporting any hazards or incidents Drive continuous improvement, sharing learnings and supporting the development of the wider team Role Criteria SMSTS certification Asbestos Awareness certification and ability to manage asbestos related risks on site Proven experience managing working at height activities and ensuring scaffold safety and compliance CITB certificate - this would need to be described as a Temporary works coordinator CITB certificate. Demonstrable ability to lead on health & safety management, including monitoring, reporting, and enforcing site compliance Experience delivering planned maintenance within social housing environments Sound technical understanding of internal and external refurbishment works (insulation, roofing, windows, heating, etc.) Excellent interpersonal and communication skills for managing teams, subcontractors, and residents Ability to lead, mentor, and develop site operatives and trades Strong problem solving capability with a proactive, results driven approach Exceptional planning, coordination, and organisational skills to manage multiple workstreams Confident IT literacy with the ability to maintain accurate records, reports, and site documentation Full UK driving licence NVQ Level 6 in site management (preferable) Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card / Car allowance and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Repairs Admin Team Lead - Housing Association (North London) 34 per hour (Umbrella) 4-Month Contract (Likely Extension) Hybrid Working: 3 Days On-Site, 2 Days Remote We are seeking an experienced Repairs Admin Team Lead to join a busy Housing Association in North London on an initial 4-month contract, with strong potential for extension. Key Responsibilities: Lead and manage a team of Administrators and Team Coordinators overseeing repairs processes Monitor and drive performance using Workwise and daily Power BI reporting Ensure all repair jobs are closed within agreed SLAs Track and report on repair completion times and team outputs Oversee emergency repair updates in line with Awaab's Law , maintaining accurate records and reporting Support monitoring and closure of Fire Risk Assessments (FRAs) assigned to contractors Maintain and update performance data via spreadsheets and internal systems Adapt to evolving service needs and contribute to continuous improvement Requirements: Proven experience leading administrative teams within housing or repairs environments Strong data analysis and reporting skills (Power BI preferred) Experience with repairs systems (e.g. Workwise or similar) Good understanding of SLAs and compliance requirements Excellent organisational and communication skills This is a great opportunity to step into a key leadership role within a fast-paced housing repairs service. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 30, 2026
Contractor
Repairs Admin Team Lead - Housing Association (North London) 34 per hour (Umbrella) 4-Month Contract (Likely Extension) Hybrid Working: 3 Days On-Site, 2 Days Remote We are seeking an experienced Repairs Admin Team Lead to join a busy Housing Association in North London on an initial 4-month contract, with strong potential for extension. Key Responsibilities: Lead and manage a team of Administrators and Team Coordinators overseeing repairs processes Monitor and drive performance using Workwise and daily Power BI reporting Ensure all repair jobs are closed within agreed SLAs Track and report on repair completion times and team outputs Oversee emergency repair updates in line with Awaab's Law , maintaining accurate records and reporting Support monitoring and closure of Fire Risk Assessments (FRAs) assigned to contractors Maintain and update performance data via spreadsheets and internal systems Adapt to evolving service needs and contribute to continuous improvement Requirements: Proven experience leading administrative teams within housing or repairs environments Strong data analysis and reporting skills (Power BI preferred) Experience with repairs systems (e.g. Workwise or similar) Good understanding of SLAs and compliance requirements Excellent organisational and communication skills This is a great opportunity to step into a key leadership role within a fast-paced housing repairs service. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management & Service Delivery Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Minimise out-of-time repairs through effective monitoring, follow-up, and intervention. Follow up transactional repair surveys and ensure resident satisfaction with outcomes. Performance Management & Continuous Improvement Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Lead and deliver service improvement and action plans relating to reactive repairs, voids, planned works, and non-regulatory services. Support the development and embedding of continuous improvement processes across Property Services. Contractor & Contract Management Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Monitor contractor performance against service level agreements, quality standards, and budgets. Monitor, review, and report on non-regulatory contracts including gardening, cleaning, gritting, window cleaning, bin cleaning, and other cyclical maintenance services. Provide contract administration, liaison, and process support to ensure successful delivery of responsive, planned, and non-regulatory works. Assist with the planned works programme, including tenant consultation and service delivery support. Become familiar with, develop, and monitor Schedule of Rates pricing, reporting on individual items and contractor adherence. Ensure in-house operatives deliver value for money through analysis of completed works. Financial & Administrative Responsibilities Understand and support the management of budgets for responsive repairs, planned works, and non-regulatory services, including budget-setting processes. Process and manage invoices in a timely manner to meet finance requirements. Produce programmes, management information, and KPI reports for internal and external stakeholders, ensuring records are stored appropriately. Leadership, Communication & Engagement Provide guidance, coaching, and support to staff, sharing best practice and supporting development. Support the Property Services Manager with operational planning, policy implementation, review, and service development. Attend staff meetings, tenant meetings, team briefings, and organisational events as required. When required, provide telephone and reception cover, resolving enquiries at first point of contact where possible. General & Organisational Responsibilities Ensure compliance with all health and safety, statutory, and regulatory requirements. Demonstrate confidentiality, professionalism, and integrity at all times. Work in a manner sensitive to the culture and religious needs of the Jewish community. Promote equality, diversity, and anti-discriminatory practice. Participate fully in training and development in line with organisational and mandatory requirements. Undertake any other duties within the scope of the role as reasonably required.
Apr 29, 2026
Full time
The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management & Service Delivery Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Minimise out-of-time repairs through effective monitoring, follow-up, and intervention. Follow up transactional repair surveys and ensure resident satisfaction with outcomes. Performance Management & Continuous Improvement Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Lead and deliver service improvement and action plans relating to reactive repairs, voids, planned works, and non-regulatory services. Support the development and embedding of continuous improvement processes across Property Services. Contractor & Contract Management Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Monitor contractor performance against service level agreements, quality standards, and budgets. Monitor, review, and report on non-regulatory contracts including gardening, cleaning, gritting, window cleaning, bin cleaning, and other cyclical maintenance services. Provide contract administration, liaison, and process support to ensure successful delivery of responsive, planned, and non-regulatory works. Assist with the planned works programme, including tenant consultation and service delivery support. Become familiar with, develop, and monitor Schedule of Rates pricing, reporting on individual items and contractor adherence. Ensure in-house operatives deliver value for money through analysis of completed works. Financial & Administrative Responsibilities Understand and support the management of budgets for responsive repairs, planned works, and non-regulatory services, including budget-setting processes. Process and manage invoices in a timely manner to meet finance requirements. Produce programmes, management information, and KPI reports for internal and external stakeholders, ensuring records are stored appropriately. Leadership, Communication & Engagement Provide guidance, coaching, and support to staff, sharing best practice and supporting development. Support the Property Services Manager with operational planning, policy implementation, review, and service development. Attend staff meetings, tenant meetings, team briefings, and organisational events as required. When required, provide telephone and reception cover, resolving enquiries at first point of contact where possible. General & Organisational Responsibilities Ensure compliance with all health and safety, statutory, and regulatory requirements. Demonstrate confidentiality, professionalism, and integrity at all times. Work in a manner sensitive to the culture and religious needs of the Jewish community. Promote equality, diversity, and anti-discriminatory practice. Participate fully in training and development in line with organisational and mandatory requirements. Undertake any other duties within the scope of the role as reasonably required.
BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Darlington area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 12 hours per week over 4 days Pay: 15.95ph PAYE or 19.81ph UMB Contract: This is a temp ongoing role to start asap Apply now for immediate consideration!
Apr 29, 2026
Seasonal
BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Darlington area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 12 hours per week over 4 days Pay: 15.95ph PAYE or 19.81ph UMB Contract: This is a temp ongoing role to start asap Apply now for immediate consideration!
Facilities Coordinator (MUST HAVE EXPERIENCE) Pay rate: 16.48 an hour Working days: Monday to friday Location: Camden Town Contract Type: Temporary 3 MONTHS What You'll Do: As our Facilities Coordinator, you will play a vital role in ensuring our housing facilities are maintained to the highest standards. Your responsibilities will include: Principle contact for Renovo, cheques and other all contractors coming into the Arlington Building. Building and maintaining strong Strategic relationships including meetings, KPIs, SLAs, contract review, and VFM. Liaison with internal partners including Care and Support, Finance, Development and Central Operations Lead on the property's Health and Safety and Fire Safety compliance Training and technical advisor for GMs, colleagues and in liaison with the central team Manage the facilities within Arlington. Review contract terms and contractor performance on a regular basis to ensure that a value for money, high standard service is consistently achieved. Negotiate new contracts with providers as appropriate Oversee the Health & Safety - Work Station Assessments within Arlington. Responsible for the security and key holding of office buildings. Assist in maintaining video security - Assist in arranging installations, maintenance and call out arrangements of Intruder alarms, fire alarms, access/security control systems within offices Implement security procedures regarding building, contents, and staff. Oversee contract security in conjunction with Security Company out of hours call out. Ensure that all tasks are log via the service now system, send reports when required on a monthly basis's. Arrange for office repairs and maintenance to be carried out to appropriate standard and regular annual servicing of appliances. Essential Knowledge, Skills and Experience Experience of working within the Housing or Facilities management sector. Educated to GCSE level or equivalent Good working knowledge of Microsoft Word, Excel and Outlook Good inter-personal skills The ability to coordinate and direct repair and cleaning teams Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations - office moves or new offices open / closing Ability to be flexibility over working times as out of hour's cover will be required including evenings and weekends for project / building works Awareness and commitment to providing a customer focused service Build and maintain effective links with all Staff, Contractor and external Customers Health and Safety awareness Ability to work as part of a team and on own initiative Knowledge of current legislation, regulation and best practice and the ability to use this knowledge to develop staff and services . How to Apply: Please send your CV! Join us in creating a welcoming and well-maintained environment for our residents! Don't miss out on this chance to make a difference in Arlington. Apply today, and let's work together to make our facilities shine! We can't wait to meet you! Note: This is a temporary position based in Camden Town with competitive pay and the potential for future opportunities. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 29, 2026
Seasonal
Facilities Coordinator (MUST HAVE EXPERIENCE) Pay rate: 16.48 an hour Working days: Monday to friday Location: Camden Town Contract Type: Temporary 3 MONTHS What You'll Do: As our Facilities Coordinator, you will play a vital role in ensuring our housing facilities are maintained to the highest standards. Your responsibilities will include: Principle contact for Renovo, cheques and other all contractors coming into the Arlington Building. Building and maintaining strong Strategic relationships including meetings, KPIs, SLAs, contract review, and VFM. Liaison with internal partners including Care and Support, Finance, Development and Central Operations Lead on the property's Health and Safety and Fire Safety compliance Training and technical advisor for GMs, colleagues and in liaison with the central team Manage the facilities within Arlington. Review contract terms and contractor performance on a regular basis to ensure that a value for money, high standard service is consistently achieved. Negotiate new contracts with providers as appropriate Oversee the Health & Safety - Work Station Assessments within Arlington. Responsible for the security and key holding of office buildings. Assist in maintaining video security - Assist in arranging installations, maintenance and call out arrangements of Intruder alarms, fire alarms, access/security control systems within offices Implement security procedures regarding building, contents, and staff. Oversee contract security in conjunction with Security Company out of hours call out. Ensure that all tasks are log via the service now system, send reports when required on a monthly basis's. Arrange for office repairs and maintenance to be carried out to appropriate standard and regular annual servicing of appliances. Essential Knowledge, Skills and Experience Experience of working within the Housing or Facilities management sector. Educated to GCSE level or equivalent Good working knowledge of Microsoft Word, Excel and Outlook Good inter-personal skills The ability to coordinate and direct repair and cleaning teams Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations - office moves or new offices open / closing Ability to be flexibility over working times as out of hour's cover will be required including evenings and weekends for project / building works Awareness and commitment to providing a customer focused service Build and maintain effective links with all Staff, Contractor and external Customers Health and Safety awareness Ability to work as part of a team and on own initiative Knowledge of current legislation, regulation and best practice and the ability to use this knowledge to develop staff and services . How to Apply: Please send your CV! Join us in creating a welcoming and well-maintained environment for our residents! Don't miss out on this chance to make a difference in Arlington. Apply today, and let's work together to make our facilities shine! We can't wait to meet you! Note: This is a temporary position based in Camden Town with competitive pay and the potential for future opportunities. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Compliance Coordinator (Social Housing) Location: Trafford, Manchester (Hybrid Working) Contract: Temporary (3 months) Hours: Full Time - 35 hours per week Salary: 15.87 - 17.50 per hour About the Role We are currently recruiting on behalf of our client for an experienced Gas & Heating compliance Coordinator join their team on a temporary basis. This is a key role supporting the delivery of statutory gas compliance and heating services within a social housing environment. The successful candidate will coordinate the annual gas servicing programme, ensure contractor compliance, maintain accurate records, and provide essential administrative and operational support to the Heating Manager and wider team. Key Responsibilities Coordinate access and appointments for the annual gas servicing programme across all properties Liaise with customers, contractors, and managers regarding gas servicing, meter installations, electrical repairs, maintenance, and breakdowns Maintain up-to-date gas servicing records and support contractor management and formal contract meetings Ensure full contractor compliance with access procedures and statutory requirements Deputise for the Heating Manager when required Arrange audits of records and completed works via independent auditors Coordinate legal access visits with the local authority where necessary Escalate risks of potential non-compliance to the Heating Manager Ensure accurate record-keeping and timely reporting to the Assets Team regarding component renewals Support the Voids Team with all gas-related activities Work collaboratively with internal teams to gain access to vulnerable customers' properties Produce reports on capped gas properties to identify further investigation and support needs Compile and report gas compliance statistics as directed by the H&S Compliance Manager Organise and schedule works for a small team of gas engineers Monitor compliance performance, identifying opportunities for productivity and efficiency improvements Undertake general administrative duties and any other reasonable tasks in line with service needs About You To be successful in this role, you will have: Knowledge of gas statutory compliance and gas management requirements within housing maintenance Experience working within a social housing environment Strong organisational skills with the ability to prioritise and coordinate workloads effectively Experience supervising or coordinating administrative processes Excellent customer service and communication skills High levels of accuracy and attention to detail Strong IT skills and confidence using compliance and record management systems Why Apply? This is an excellent opportunity to join a respected organisation in a role that plays a vital part in ensuring resident safety and regulatory compliance. The position offers hybrid working and the opportunity to make an immediate impact within a dedicated team. If you feel you fit the above requirements, please apply or call Jess on (phone number removed)
Apr 29, 2026
Seasonal
Compliance Coordinator (Social Housing) Location: Trafford, Manchester (Hybrid Working) Contract: Temporary (3 months) Hours: Full Time - 35 hours per week Salary: 15.87 - 17.50 per hour About the Role We are currently recruiting on behalf of our client for an experienced Gas & Heating compliance Coordinator join their team on a temporary basis. This is a key role supporting the delivery of statutory gas compliance and heating services within a social housing environment. The successful candidate will coordinate the annual gas servicing programme, ensure contractor compliance, maintain accurate records, and provide essential administrative and operational support to the Heating Manager and wider team. Key Responsibilities Coordinate access and appointments for the annual gas servicing programme across all properties Liaise with customers, contractors, and managers regarding gas servicing, meter installations, electrical repairs, maintenance, and breakdowns Maintain up-to-date gas servicing records and support contractor management and formal contract meetings Ensure full contractor compliance with access procedures and statutory requirements Deputise for the Heating Manager when required Arrange audits of records and completed works via independent auditors Coordinate legal access visits with the local authority where necessary Escalate risks of potential non-compliance to the Heating Manager Ensure accurate record-keeping and timely reporting to the Assets Team regarding component renewals Support the Voids Team with all gas-related activities Work collaboratively with internal teams to gain access to vulnerable customers' properties Produce reports on capped gas properties to identify further investigation and support needs Compile and report gas compliance statistics as directed by the H&S Compliance Manager Organise and schedule works for a small team of gas engineers Monitor compliance performance, identifying opportunities for productivity and efficiency improvements Undertake general administrative duties and any other reasonable tasks in line with service needs About You To be successful in this role, you will have: Knowledge of gas statutory compliance and gas management requirements within housing maintenance Experience working within a social housing environment Strong organisational skills with the ability to prioritise and coordinate workloads effectively Experience supervising or coordinating administrative processes Excellent customer service and communication skills High levels of accuracy and attention to detail Strong IT skills and confidence using compliance and record management systems Why Apply? This is an excellent opportunity to join a respected organisation in a role that plays a vital part in ensuring resident safety and regulatory compliance. The position offers hybrid working and the opportunity to make an immediate impact within a dedicated team. If you feel you fit the above requirements, please apply or call Jess on (phone number removed)
Description: Repairs Coordinator 28,000 - 33,000 Basic Salary8:45am - 5:30pm, Monday to FridayCareer progression opportunity to develop your career and possibly head the whole department Repairs Coordinator - Role Overview: We are currently seeking a highly organised and detail-oriented Repairs Coordinator to join our team in Dartford, Kent. The successful applicanty will be responsible for coordinating all repairs and maintenance activities for our property portfolio, ensuring they are completed in a timely and efficient manner. The ideal candidate will have a strong background in maintenance coordination, property management, and excellent communication skills. Repairs Coordinator - Key Responsibilities: Coordinate all repairs and maintenance activities for our property portfolioSchedule and oversee repairs and maintenance work, ensuring they are completed within the agreed timelineLiaise with contractors and suppliers to obtain quotes and schedule repairsMonitor and manage the repairs budget and ensure all expenses are within the allocated budgetMaintain accurate records of all repairs and maintenance workConduct regular property inspections to identify any repairs or maintenance needsCommunicate with tenants to schedule repairs and keep them informed of any delays or changesEnsure all repairs and maintenance work comply with health and safety regulationsMaintain a good working relationship with contractors and suppliersProvide regular updates to the Property Manager on the status of repairs and maintenance workAssist with other property management tasks as needed Repairs Coordinator - Requirements: Proven experience as a Repairs Coordinator or similar roleKnowledge of property maintenance and repair proceduresExcellent organizational and time-management skillsStrong communication and interpersonal skillsAbility to work well under pressure and meet tight deadlinesAttention to detail and problem-solving skillsProficient in MS Office and property management softwareKnowledge of health and safety regulationsA valid driver's license and access to a vehicle If you are a highly motivated individual with a passion for property management and possess the skills and experience we are looking for, we would love to hear from you! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Apr 29, 2026
Full time
Description: Repairs Coordinator 28,000 - 33,000 Basic Salary8:45am - 5:30pm, Monday to FridayCareer progression opportunity to develop your career and possibly head the whole department Repairs Coordinator - Role Overview: We are currently seeking a highly organised and detail-oriented Repairs Coordinator to join our team in Dartford, Kent. The successful applicanty will be responsible for coordinating all repairs and maintenance activities for our property portfolio, ensuring they are completed in a timely and efficient manner. The ideal candidate will have a strong background in maintenance coordination, property management, and excellent communication skills. Repairs Coordinator - Key Responsibilities: Coordinate all repairs and maintenance activities for our property portfolioSchedule and oversee repairs and maintenance work, ensuring they are completed within the agreed timelineLiaise with contractors and suppliers to obtain quotes and schedule repairsMonitor and manage the repairs budget and ensure all expenses are within the allocated budgetMaintain accurate records of all repairs and maintenance workConduct regular property inspections to identify any repairs or maintenance needsCommunicate with tenants to schedule repairs and keep them informed of any delays or changesEnsure all repairs and maintenance work comply with health and safety regulationsMaintain a good working relationship with contractors and suppliersProvide regular updates to the Property Manager on the status of repairs and maintenance workAssist with other property management tasks as needed Repairs Coordinator - Requirements: Proven experience as a Repairs Coordinator or similar roleKnowledge of property maintenance and repair proceduresExcellent organizational and time-management skillsStrong communication and interpersonal skillsAbility to work well under pressure and meet tight deadlinesAttention to detail and problem-solving skillsProficient in MS Office and property management softwareKnowledge of health and safety regulationsA valid driver's license and access to a vehicle If you are a highly motivated individual with a passion for property management and possess the skills and experience we are looking for, we would love to hear from you! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities. About the Role Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard. You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents. Key Responsibilities Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard Allocate work orders to contractors, monitor progress, and ensure KPIs are met Build and manage strong contractor relationships to ensure value for money and high-quality service delivery Support the turnaround of void properties to ensure homes are relet quickly and to a high standard Maintain accurate repairs data and process invoices efficiently Support health & safety compliance by coordinating access and maintaining up-to-date records Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfaction About You I am looking for someone who is: Experienced in a housing or related environment, particularly in responsive repairs Highly organised, with strong time management and the ability to prioritise effectively A confident communicator with a strong customer-focused approach Proactive in identifying and resolving issues before they escalate Comfortable working independently and as part of a team Detail-oriented, with a strong focus on data accuracy and process improvement Adaptable, with a flexible and hands-on approach Skills & Experience Experience in a social housing or property-related role Knowledge of reactive repairs and contractor management Strong IT skills (Microsoft 365; housing systems experience desirable) Ability to manage multiple tasks in a fast-paced environment Qualifications Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months) What They Offer Agile working with a minimum of three days on-site 25 days annual leave rising to 30 days, plus bank holidays Additional Health & Wellbeing days and volunteering leave Pension scheme (with enhanced employer contributions post-probation) Health plan Ongoing professional development and support for qualifications Why Join Them? You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives.
Apr 29, 2026
Full time
Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities. About the Role Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard. You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents. Key Responsibilities Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard Allocate work orders to contractors, monitor progress, and ensure KPIs are met Build and manage strong contractor relationships to ensure value for money and high-quality service delivery Support the turnaround of void properties to ensure homes are relet quickly and to a high standard Maintain accurate repairs data and process invoices efficiently Support health & safety compliance by coordinating access and maintaining up-to-date records Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfaction About You I am looking for someone who is: Experienced in a housing or related environment, particularly in responsive repairs Highly organised, with strong time management and the ability to prioritise effectively A confident communicator with a strong customer-focused approach Proactive in identifying and resolving issues before they escalate Comfortable working independently and as part of a team Detail-oriented, with a strong focus on data accuracy and process improvement Adaptable, with a flexible and hands-on approach Skills & Experience Experience in a social housing or property-related role Knowledge of reactive repairs and contractor management Strong IT skills (Microsoft 365; housing systems experience desirable) Ability to manage multiple tasks in a fast-paced environment Qualifications Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months) What They Offer Agile working with a minimum of three days on-site 25 days annual leave rising to 30 days, plus bank holidays Additional Health & Wellbeing days and volunteering leave Pension scheme (with enhanced employer contributions post-probation) Health plan Ongoing professional development and support for qualifications Why Join Them? You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives.
Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Facilities Coordinator to join a busy Facilities team. This is an excellent opportunity for an individual who thrives in a varied, fast-paced environment and enjoys taking ownership of administrative and coordination responsibilities across multiple operational areas. Salary is up to £29,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As Facilities Coordinator, you will play a key role in supporting the smooth running of facilities operations, with responsibility spanning fleet administration, waste management, utilities coordination, and contractor compliance. You will act as a central point of contact for internal teams, suppliers, contractors, and drivers, ensuring processes are accurately maintained and service standards are upheld. Your Key Responsibilities include: Fleet Administration Manage incoming vehicle post, scanning, filing, and email correspondence Issue and track driver fines, ensuring timely resolution and payment follow-up Support delivery and preparation of vehicles for new drivers Act as a key contact for drivers, insurers, and lease providers Coordinate accident reporting and liaise with insurers Review fleet invoice costs against internal reporting data Monitor mileage usage and implement required changes Arrange foreign travel permissions via lease companies Carry out vehicle inspections Book and manage pool car usage Waste Management Maintain accurate records of Waste Transfer Notes Collate and report waste volumes per contractor Ensure supplier certifications and accreditations remain current Liaise with waste providers regarding missed or failed collections Maintain up-to-date waste contractor records and documentation Utilities Management Input and process utility bill data accurately Verify billing accuracy and resolve discrepancies with suppliers Act as a point of contact for meter readings Liaise directly with utility providers where required Contractor Coordination Maintain contractor insurance and licence records Manage contractor induction logs and site access documentation Schedule and coordinate maintenance works and service appointments Arrange repairs to fixtures and fittings Conduct site inductions for contractors General Duties Provide general administrative support to the Facilities team Support ad hoc departmental requirements as needed As the Facilities Coordinator, you will have: Previous experience working with utility providers and contracts Experience in fleet operations Exposure to facilities or contractor management environments High attention to detail and accuracy Strong communication skills with confidence liaising with suppliers and colleagues Excellent organisational and prioritisation abilities Proven administrative experience Proficient in Microsoft Office (Excel, Outlook, etc.) Problem-solving capability Full UK Driving Licence Understanding of ISO 14001 environmental standards
Apr 29, 2026
Full time
Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Facilities Coordinator to join a busy Facilities team. This is an excellent opportunity for an individual who thrives in a varied, fast-paced environment and enjoys taking ownership of administrative and coordination responsibilities across multiple operational areas. Salary is up to £29,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As Facilities Coordinator, you will play a key role in supporting the smooth running of facilities operations, with responsibility spanning fleet administration, waste management, utilities coordination, and contractor compliance. You will act as a central point of contact for internal teams, suppliers, contractors, and drivers, ensuring processes are accurately maintained and service standards are upheld. Your Key Responsibilities include: Fleet Administration Manage incoming vehicle post, scanning, filing, and email correspondence Issue and track driver fines, ensuring timely resolution and payment follow-up Support delivery and preparation of vehicles for new drivers Act as a key contact for drivers, insurers, and lease providers Coordinate accident reporting and liaise with insurers Review fleet invoice costs against internal reporting data Monitor mileage usage and implement required changes Arrange foreign travel permissions via lease companies Carry out vehicle inspections Book and manage pool car usage Waste Management Maintain accurate records of Waste Transfer Notes Collate and report waste volumes per contractor Ensure supplier certifications and accreditations remain current Liaise with waste providers regarding missed or failed collections Maintain up-to-date waste contractor records and documentation Utilities Management Input and process utility bill data accurately Verify billing accuracy and resolve discrepancies with suppliers Act as a point of contact for meter readings Liaise directly with utility providers where required Contractor Coordination Maintain contractor insurance and licence records Manage contractor induction logs and site access documentation Schedule and coordinate maintenance works and service appointments Arrange repairs to fixtures and fittings Conduct site inductions for contractors General Duties Provide general administrative support to the Facilities team Support ad hoc departmental requirements as needed As the Facilities Coordinator, you will have: Previous experience working with utility providers and contracts Experience in fleet operations Exposure to facilities or contractor management environments High attention to detail and accuracy Strong communication skills with confidence liaising with suppliers and colleagues Excellent organisational and prioritisation abilities Proven administrative experience Proficient in Microsoft Office (Excel, Outlook, etc.) Problem-solving capability Full UK Driving Licence Understanding of ISO 14001 environmental standards
Do you have experience working in a strong phone based role or ideally within a call / contact centre environment If so, this may be the ideal role for you if you enjoy both customer service and coordination of services. Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken. Working in the contact centre your duties will include Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair works. Make calls to book appointments for works with tenants and be point of contact during completion Inputting the works information on the job management systems with accuracy Allocate work in a timely manner to trade operatives on a daily basis, whilst understanding their availability and whereabouts. Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime. Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries. Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking. Any other ad hoc administrative duties as may be required from time to time. Experience, Knowledge and Skills required Previous call/contact centre experience or strong phone based work previously Excellent organisational/time management skills Excellent administration/word processing skills Demonstrate attention to detail and accuracy at all times Ability to work under pressure to strict deadlines Strong communication skills Strong word processing and Excel skills Working hours Monday to Friday 8am 5pm (40 hours per week) Employee benefits include: BUPA select healthcare scheme (upon successful completion of probation period) Rewards portal offering discounts to hundreds of shops and restaurants Support for health and mental wellbeing for staff and their families Personal Wealth Financial Wellbeing support Mental Health First Aiders Christmas Club savings scheme Company-funded annual Family Summer Fun Day and Christmas Party Corporate discount to local Gym Membership Ability to buy and sell annual leave Company sick pay policy
Apr 29, 2026
Full time
Do you have experience working in a strong phone based role or ideally within a call / contact centre environment If so, this may be the ideal role for you if you enjoy both customer service and coordination of services. Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken. Working in the contact centre your duties will include Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair works. Make calls to book appointments for works with tenants and be point of contact during completion Inputting the works information on the job management systems with accuracy Allocate work in a timely manner to trade operatives on a daily basis, whilst understanding their availability and whereabouts. Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime. Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries. Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking. Any other ad hoc administrative duties as may be required from time to time. Experience, Knowledge and Skills required Previous call/contact centre experience or strong phone based work previously Excellent organisational/time management skills Excellent administration/word processing skills Demonstrate attention to detail and accuracy at all times Ability to work under pressure to strict deadlines Strong communication skills Strong word processing and Excel skills Working hours Monday to Friday 8am 5pm (40 hours per week) Employee benefits include: BUPA select healthcare scheme (upon successful completion of probation period) Rewards portal offering discounts to hundreds of shops and restaurants Support for health and mental wellbeing for staff and their families Personal Wealth Financial Wellbeing support Mental Health First Aiders Christmas Club savings scheme Company-funded annual Family Summer Fun Day and Christmas Party Corporate discount to local Gym Membership Ability to buy and sell annual leave Company sick pay policy
37.5 hours per week / Permanent / Monday - Friday, 09:00 - 17:00 / Primary work base for this role is Reed House, Hove / hybrid working model, requiring a minimum of three days on sites each week, with up to two days working from home. Flexibility is essential, as the role involves regular travel across Sussex to support multiple sites. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Our Maintenance Team is a vital part of the Asset Management function, working across multiple properties to ensure residents have safe, secure, and good quality homes. The team works closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty properties for new residents. We operate across Brighton, Guildford, East Sussex, and West Sussex, with our services centred around Foyers in Hove, Eastbourne, Hastings, Guildford, Horsham, Worthing, and Crawley. These sites provide 24 hour supported housing for young people aged . In addition, we manage a number of larger shared houses (typically accommodating 4 8 residents) through our Transitional Housing teams, supporting young people as they move towards independence. This is an important central role, responsible for ensuring the efficient delivery of repairs, servicing, and routine maintenance across our property portfolio of approximately 600 bed units, alongside a number of service and office properties, to provide a positive experience for both residents and staff. You will be accountable for raising and managing repair requests and void works, coordinating a skilled in house repairs team and external contractors, maintaining accurate records, producing performance data, and delivering high quality administrative and operational support. The role also plays a key part in supporting compliance with statutory and regulatory requirements. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we re looking for. You will bring significant administrative experience within a busy operational environment, with confidence in maintaining accurate databases, compliance documentation, and data entry. You will be experienced in producing reports and using data to monitor performance, identify trends, and spot discrepancies. Strong digital capability is essential, including proficiency in Microsoft Office 365 and experience using property or maintenance systems (such as Pyramid, with training provided). You will be comfortable managing multiple tasks and deadlines, responding to changing priorities with accuracy and pace, and working with minimal supervision to unblock issues, follow up actions, and ensure work is completed to a high standard. You will have clear written and verbal communication skills and the ability to build effective working relationships with colleagues and external contractors. Confident working independently while contributing to a collaborative team environment, you will demonstrate strong stakeholder management skills, able to escalate or challenge appropriately when required. You will keep resident and service needs at the centre of decision making, particularly when prioritising repairs, and show a genuine appreciation of the experiences, needs, and aspirations of children and young people with multiple and complex needs. CLOSING DATE: Sunday 10 May 2026 at midnight, if we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Apr 29, 2026
Full time
37.5 hours per week / Permanent / Monday - Friday, 09:00 - 17:00 / Primary work base for this role is Reed House, Hove / hybrid working model, requiring a minimum of three days on sites each week, with up to two days working from home. Flexibility is essential, as the role involves regular travel across Sussex to support multiple sites. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Our Maintenance Team is a vital part of the Asset Management function, working across multiple properties to ensure residents have safe, secure, and good quality homes. The team works closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty properties for new residents. We operate across Brighton, Guildford, East Sussex, and West Sussex, with our services centred around Foyers in Hove, Eastbourne, Hastings, Guildford, Horsham, Worthing, and Crawley. These sites provide 24 hour supported housing for young people aged . In addition, we manage a number of larger shared houses (typically accommodating 4 8 residents) through our Transitional Housing teams, supporting young people as they move towards independence. This is an important central role, responsible for ensuring the efficient delivery of repairs, servicing, and routine maintenance across our property portfolio of approximately 600 bed units, alongside a number of service and office properties, to provide a positive experience for both residents and staff. You will be accountable for raising and managing repair requests and void works, coordinating a skilled in house repairs team and external contractors, maintaining accurate records, producing performance data, and delivering high quality administrative and operational support. The role also plays a key part in supporting compliance with statutory and regulatory requirements. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we re looking for. You will bring significant administrative experience within a busy operational environment, with confidence in maintaining accurate databases, compliance documentation, and data entry. You will be experienced in producing reports and using data to monitor performance, identify trends, and spot discrepancies. Strong digital capability is essential, including proficiency in Microsoft Office 365 and experience using property or maintenance systems (such as Pyramid, with training provided). You will be comfortable managing multiple tasks and deadlines, responding to changing priorities with accuracy and pace, and working with minimal supervision to unblock issues, follow up actions, and ensure work is completed to a high standard. You will have clear written and verbal communication skills and the ability to build effective working relationships with colleagues and external contractors. Confident working independently while contributing to a collaborative team environment, you will demonstrate strong stakeholder management skills, able to escalate or challenge appropriately when required. You will keep resident and service needs at the centre of decision making, particularly when prioritising repairs, and show a genuine appreciation of the experiences, needs, and aspirations of children and young people with multiple and complex needs. CLOSING DATE: Sunday 10 May 2026 at midnight, if we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
