Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Registered Manager - Job Description Provider: Havenwell Homes Location: Luton Salary: £60,000 per annum + company car + performance-related bonus (payable once the home has opened) Home Capacity: 3 children (ages 11-15) 1. Job Purpose The Registered Manager (RM) will lead Havenwell Homes' new 3-bed children's home in Luton, providing high-quality, child-centred residential care for young people aged 11-15 with various emotional and behavioural needs . The RM is responsible for leading the Ofsted registration process, establishing a stable team, and ensuring full compliance with the Children's Homes (England) Regulations 2015 and the Quality Standards . They will shape the home's culture, ensuring therapeutic, trauma-informed practice and consistently positive outcomes for children. 2. Key Responsibilities Leadership & Management Lead the home through Ofsted pre-registration, interviews, and initial inspection. Develop and embed a child-centred, trauma-informed culture. Provide strong leadership to the team, including induction, supervision, and performance management. Maintain effective staffing levels and create the staff shift pattern (TBC). Model positive, professional behaviour promoting children's safety and development. Childcare & Safeguarding Serve as the Designated Safeguarding Lead (DSL) for the home. Ensure safe, effective care planning, risk assessments, and placement matching. Advocate for children, ensuring their voice shapes daily practice and the home environment. Build strong relationships with families, social workers, and external partners. Oversee behaviour support approaches, ensuring non-restrictive, trauma-aware practice. Regulatory Compliance & Quality Ensure full compliance with Children's Homes Regulations & Ofsted SCCIF. Maintain accurate, high-quality records in line with legal and organisational requirements. Prepare and submit Regulation 45 Quality of Care Reviews. Ensure all notifiable incidents are reported to Ofsted and safeguarding partners. Oversee health & safety, fire safety, medication systems, and risk management. Operational Management Manage the home's budget and ensure cost-effective operations. Oversee rotas, training plans, admissions, and staff deployment. Ensure the home environment is safe, welcoming, and well maintained. Lead team meetings, reflective practice sessions, and debriefs. Ensure key policies are implemented and regularly reviewed. Strategic Development Support the development of Havenwell Homes' wider service and future homes. Embed continuous improvement and evidence-based practice. Build strong links with local authorities and external professionals. 3. Person Specification Essential Skills & Attributes Strong leadership and team-building skills. Excellent safeguarding decision-making. Ability to create a therapeutic, structured, and nurturing environment. Excellent communication, relationship-building, and report-writing skills. Resilient, emotionally intelligent, and calm under pressure. Ability to manage staff rotas, budgets, and operational systems. Desirable Attributes Ability to develop new services. Experience supporting children with complex and varied needs. Understanding of therapeutic models such as PACE or restorative practice. 4. Required Qualifications & Experience Essential Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent). Minimum 2 years' experience in a children's residential setting. Minimum 1 year supervisory/management experience . Strong understanding of: Children's Homes Regulations 2015 Quality Standards Ofsted SCCIF Safeguarding and risk management Experience supporting children with emotional/behavioural needs. Desirable Experience as a Deputy or Registered Manager. DSL training. Behaviour support and trauma-informed practice training. Medication administration, first aid, and health & safety training. 5. Additional Requirements Full UK driving licence (company car provided). Ability to work flexible hours, including occasional weekends/evenings. On-call responsibilities as part of the management structure. Enhanced DBS (Disclosure and Barring Service) check.
May 02, 2026
Full time
Registered Manager - Job Description Provider: Havenwell Homes Location: Luton Salary: £60,000 per annum + company car + performance-related bonus (payable once the home has opened) Home Capacity: 3 children (ages 11-15) 1. Job Purpose The Registered Manager (RM) will lead Havenwell Homes' new 3-bed children's home in Luton, providing high-quality, child-centred residential care for young people aged 11-15 with various emotional and behavioural needs . The RM is responsible for leading the Ofsted registration process, establishing a stable team, and ensuring full compliance with the Children's Homes (England) Regulations 2015 and the Quality Standards . They will shape the home's culture, ensuring therapeutic, trauma-informed practice and consistently positive outcomes for children. 2. Key Responsibilities Leadership & Management Lead the home through Ofsted pre-registration, interviews, and initial inspection. Develop and embed a child-centred, trauma-informed culture. Provide strong leadership to the team, including induction, supervision, and performance management. Maintain effective staffing levels and create the staff shift pattern (TBC). Model positive, professional behaviour promoting children's safety and development. Childcare & Safeguarding Serve as the Designated Safeguarding Lead (DSL) for the home. Ensure safe, effective care planning, risk assessments, and placement matching. Advocate for children, ensuring their voice shapes daily practice and the home environment. Build strong relationships with families, social workers, and external partners. Oversee behaviour support approaches, ensuring non-restrictive, trauma-aware practice. Regulatory Compliance & Quality Ensure full compliance with Children's Homes Regulations & Ofsted SCCIF. Maintain accurate, high-quality records in line with legal and organisational requirements. Prepare and submit Regulation 45 Quality of Care Reviews. Ensure all notifiable incidents are reported to Ofsted and safeguarding partners. Oversee health & safety, fire safety, medication systems, and risk management. Operational Management Manage the home's budget and ensure cost-effective operations. Oversee rotas, training plans, admissions, and staff deployment. Ensure the home environment is safe, welcoming, and well maintained. Lead team meetings, reflective practice sessions, and debriefs. Ensure key policies are implemented and regularly reviewed. Strategic Development Support the development of Havenwell Homes' wider service and future homes. Embed continuous improvement and evidence-based practice. Build strong links with local authorities and external professionals. 3. Person Specification Essential Skills & Attributes Strong leadership and team-building skills. Excellent safeguarding decision-making. Ability to create a therapeutic, structured, and nurturing environment. Excellent communication, relationship-building, and report-writing skills. Resilient, emotionally intelligent, and calm under pressure. Ability to manage staff rotas, budgets, and operational systems. Desirable Attributes Ability to develop new services. Experience supporting children with complex and varied needs. Understanding of therapeutic models such as PACE or restorative practice. 4. Required Qualifications & Experience Essential Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent). Minimum 2 years' experience in a children's residential setting. Minimum 1 year supervisory/management experience . Strong understanding of: Children's Homes Regulations 2015 Quality Standards Ofsted SCCIF Safeguarding and risk management Experience supporting children with emotional/behavioural needs. Desirable Experience as a Deputy or Registered Manager. DSL training. Behaviour support and trauma-informed practice training. Medication administration, first aid, and health & safety training. 5. Additional Requirements Full UK driving licence (company car provided). Ability to work flexible hours, including occasional weekends/evenings. On-call responsibilities as part of the management structure. Enhanced DBS (Disclosure and Barring Service) check.
Customer Success Administrator Quedgeley, Gloucester On-site Full-time Temp £13.00 per hour An established and growing organisation within the interiors and home furnishings sector is seeking a proactive and organised Customer Success Administrator to join its Customer Success team on a temporary basis. This is a varied and fast-paced role offering the opportunity to support customer relationships, maintain service standards and ensure smooth day-to-day administrative operations. Working closely with the Customer Success Manager and wider team, you will play a key role in delivering a consistent and high-quality customer experience. Key Responsibilities . Raising, checking and approving sales orders to ensure complete accuracy . Organising customer samples and swatches as required . Managing shared inboxes, triaging emails and issuing holding responses . Answering and directing inbound calls . Managing inbound and outbound post . Meeting and greeting visitors, answering intercom and directing accordingly . Supporting with data entry and maintaining customer portals . Providing general administrative support across the team About You . Previous experience in an administrative or customer-focused role . Strong attention to detail with a high level of accuracy . Ability to prioritise and manage a varied workload . Excellent communication skills, both written and verbal . Confident IT user with strong Microsoft Office skills . Ability to learn new systems quickly . Professional telephone manner and strong interpersonal skills . Able to work both independently and as part of a team Desirable . Experience working within a Customer Success or customer service environment . Proactive and solutions-focused approach . What's On Offer . Immediate start available . Temporary role initially until end of May . 40 hours per week, Monday to Friday . Working hours between 8:00am and 6:00pm (flexible within this window) . 45-minute unpaid lunch break Supportive and collaborative working environment How to Apply: Apply now, and a member of the Workforce team will be in touch to discuss your application. P: (phone number removed), M: (phone number removed), E: (url removed) CheltPro
May 02, 2026
Seasonal
Customer Success Administrator Quedgeley, Gloucester On-site Full-time Temp £13.00 per hour An established and growing organisation within the interiors and home furnishings sector is seeking a proactive and organised Customer Success Administrator to join its Customer Success team on a temporary basis. This is a varied and fast-paced role offering the opportunity to support customer relationships, maintain service standards and ensure smooth day-to-day administrative operations. Working closely with the Customer Success Manager and wider team, you will play a key role in delivering a consistent and high-quality customer experience. Key Responsibilities . Raising, checking and approving sales orders to ensure complete accuracy . Organising customer samples and swatches as required . Managing shared inboxes, triaging emails and issuing holding responses . Answering and directing inbound calls . Managing inbound and outbound post . Meeting and greeting visitors, answering intercom and directing accordingly . Supporting with data entry and maintaining customer portals . Providing general administrative support across the team About You . Previous experience in an administrative or customer-focused role . Strong attention to detail with a high level of accuracy . Ability to prioritise and manage a varied workload . Excellent communication skills, both written and verbal . Confident IT user with strong Microsoft Office skills . Ability to learn new systems quickly . Professional telephone manner and strong interpersonal skills . Able to work both independently and as part of a team Desirable . Experience working within a Customer Success or customer service environment . Proactive and solutions-focused approach . What's On Offer . Immediate start available . Temporary role initially until end of May . 40 hours per week, Monday to Friday . Working hours between 8:00am and 6:00pm (flexible within this window) . 45-minute unpaid lunch break Supportive and collaborative working environment How to Apply: Apply now, and a member of the Workforce team will be in touch to discuss your application. P: (phone number removed), M: (phone number removed), E: (url removed) CheltPro
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers. REWARDS An achievable 20% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Apprenticeships to gain recognised qualifications, skills and progression opportunities Enhanced Maternity & Paternity Leave Pension scheme AS A BENCH GENERAL MANAGER YOU'LL BE Accountable and responsible for your entire store and the people within Developing and managing the store team, while supporting the delivery of perfect burgers and fries You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long term planning Spotting potential and developing your team to ensure there is a strong talent pipeline Drive the Five Guys culture by always role modelling our values Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition Demonstrate close attention to detail AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers. REWARDS An achievable 20% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Apprenticeships to gain recognised qualifications, skills and progression opportunities Enhanced Maternity & Paternity Leave Pension scheme AS A BENCH GENERAL MANAGER YOU'LL BE Accountable and responsible for your entire store and the people within Developing and managing the store team, while supporting the delivery of perfect burgers and fries You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long term planning Spotting potential and developing your team to ensure there is a strong talent pipeline Drive the Five Guys culture by always role modelling our values Creating an awesome working environment where people are happy to come to work and have fun Responsible for reward and recognition Demonstrate close attention to detail AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People - Experienced hands-on leadership skills Customer service Having your people's development at heart INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Packing Operations Manager New Milton £45,000 Are you a driven operational leader who thrives on delivering measurable performance and continuous improvement? Do you enjoy taking ownership of large teams, optimising processes, and achieving exceptional results in fast-paced environments? This is an opportunity to step into a pivotal leadership role where your impact will directly shape operational success. As a Packing Operations Manager, you will benefit from: Autonomy to lead and shape packing operations A leadership role with clear influence over performance and direction Opportunity to implement Lean and continuous improvement initiatives A culture focused on operational excellence and measurable outcomes Career progression within a growing Operations environment The ability to build and develop high-performing teams As a Packing Operations Manager, your responsibilities will include: Leading, mentoring, and developing packing teams to deliver against key targets Driving operational performance across safety, quality, and productivity metrics Embedding a culture of continuous improvement and efficiency optimisation Ensuring On Time In Full delivery and adherence to strict quality standards Overseeing packing equipment performance, maintenance, and improvement Maintaining high standards of health & safety and site compliance As a Packing Operations Manager, your experience will include: Proven experience in a leadership role within Manufacturing or Production Operations Strong understanding of performance metrics such as OTIF, quality, and efficiency Experience implementing Lean or continuous improvement methodologies A hands-on leadership style with the ability to drive accountability Strong communication skills and the ability to influence at all levels Commercial awareness and understanding of operational cost control If you're ready to take the next step in your career and lead from the front in a high-impact role, we d love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information.
May 02, 2026
Full time
Packing Operations Manager New Milton £45,000 Are you a driven operational leader who thrives on delivering measurable performance and continuous improvement? Do you enjoy taking ownership of large teams, optimising processes, and achieving exceptional results in fast-paced environments? This is an opportunity to step into a pivotal leadership role where your impact will directly shape operational success. As a Packing Operations Manager, you will benefit from: Autonomy to lead and shape packing operations A leadership role with clear influence over performance and direction Opportunity to implement Lean and continuous improvement initiatives A culture focused on operational excellence and measurable outcomes Career progression within a growing Operations environment The ability to build and develop high-performing teams As a Packing Operations Manager, your responsibilities will include: Leading, mentoring, and developing packing teams to deliver against key targets Driving operational performance across safety, quality, and productivity metrics Embedding a culture of continuous improvement and efficiency optimisation Ensuring On Time In Full delivery and adherence to strict quality standards Overseeing packing equipment performance, maintenance, and improvement Maintaining high standards of health & safety and site compliance As a Packing Operations Manager, your experience will include: Proven experience in a leadership role within Manufacturing or Production Operations Strong understanding of performance metrics such as OTIF, quality, and efficiency Experience implementing Lean or continuous improvement methodologies A hands-on leadership style with the ability to drive accountability Strong communication skills and the ability to influence at all levels Commercial awareness and understanding of operational cost control If you're ready to take the next step in your career and lead from the front in a high-impact role, we d love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information.
This is not a desk-based QS role. We are looking for a hands-on Quantity Surveyor to join a successful, high-performing branch delivering planned works across social housing. This is a site-led role focused on kitchen and bathroom refurbishment programmes, where strong SOR experience, commercial awareness and the ability to take ownership are essential. The role Manage commercial performance of planned works contracts Work heavily with Schedule of Rates (SOR) / NHF frameworks Attend site regularly and work closely with delivery teams Monitor costs, variations and overall contract performance Work alongside Contracts Managers in a delivery-focused environment Manage subcontractors and direct labour Drive CVR, margin and financial performance Identify risks early and take action to keep projects on track What we are looking for Experience as a Quantity Surveyor within social housing or planned works Strong background in kitchen and bathroom refurbishment (essential) Excellent SOR coding experience (NHF or similar) Strong commercial and financial awareness Experience managing subcontractors and direct labour Confident, resilient and able to challenge when required Self-motivated and able to manage your own workload Ambitious and keen to progress What s on offer Join a busy, high-performing and ambitious branch Strong pipeline of secured work through long-term frameworks No micro-management trusted to deliver Work closely with an operations-led team Genuine opportunity for progression and growth A role where you can take ownership and make a real impact This is an excellent opportunity for a hands-on QS who wants to get out on site, take ownership of contracts and play a key role in driving commercial performance within a growing and successful business.
May 02, 2026
Full time
This is not a desk-based QS role. We are looking for a hands-on Quantity Surveyor to join a successful, high-performing branch delivering planned works across social housing. This is a site-led role focused on kitchen and bathroom refurbishment programmes, where strong SOR experience, commercial awareness and the ability to take ownership are essential. The role Manage commercial performance of planned works contracts Work heavily with Schedule of Rates (SOR) / NHF frameworks Attend site regularly and work closely with delivery teams Monitor costs, variations and overall contract performance Work alongside Contracts Managers in a delivery-focused environment Manage subcontractors and direct labour Drive CVR, margin and financial performance Identify risks early and take action to keep projects on track What we are looking for Experience as a Quantity Surveyor within social housing or planned works Strong background in kitchen and bathroom refurbishment (essential) Excellent SOR coding experience (NHF or similar) Strong commercial and financial awareness Experience managing subcontractors and direct labour Confident, resilient and able to challenge when required Self-motivated and able to manage your own workload Ambitious and keen to progress What s on offer Join a busy, high-performing and ambitious branch Strong pipeline of secured work through long-term frameworks No micro-management trusted to deliver Work closely with an operations-led team Genuine opportunity for progression and growth A role where you can take ownership and make a real impact This is an excellent opportunity for a hands-on QS who wants to get out on site, take ownership of contracts and play a key role in driving commercial performance within a growing and successful business.
Restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones, we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive. What will you spend your time doing? Lead like you mean it. You'll take full ownership of the restaurant - drive performance, hit goals, and set the vibe. Build a team worth following. Train, coach, and motivate your people so they don't just meet the standard - they raise it. Smash the targets. Own your KPIs and push the team to deliver every shift, every day. Keep it tight. Stay on top of the admin - rosters, stock, reporting - so everything runs smooth behind the scenes. Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different. What we'd love from you: You lead from the front. You've managed teams before and know how to bring the best out of people. You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen. You run a tight ship. You know how to keep operations efficient, clean, and compliant - even when it's chaos. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Pay rate: £38,000 - £42,000 Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you.
May 02, 2026
Full time
Restaurant general manager Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones, we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job. About the role Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive. What will you spend your time doing? Lead like you mean it. You'll take full ownership of the restaurant - drive performance, hit goals, and set the vibe. Build a team worth following. Train, coach, and motivate your people so they don't just meet the standard - they raise it. Smash the targets. Own your KPIs and push the team to deliver every shift, every day. Keep it tight. Stay on top of the admin - rosters, stock, reporting - so everything runs smooth behind the scenes. Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different. What we'd love from you: You lead from the front. You've managed teams before and know how to bring the best out of people. You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen. You run a tight ship. You know how to keep operations efficient, clean, and compliant - even when it's chaos. Keeping it real We don't hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we'll always encourage you to add your perspective. See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. What's in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Pay rate: £38,000 - £42,000 Quarterly BONUS that rewards the hustle Extra holiday - more time to recharge Life assurance - we've got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. We're here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so. If you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you.
BJ178 - Store Manager Location: Knutsford Salary: £40,000 - £50,000 Per Annum (DOE) Working Hours: 40 hours Per Week. Overview: First Military Recruitment are currently recruiting for a Store Manager on behalf of our client based in Knutsford. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement in the Tiling industry. Duties and Responsibilities: To lead and manage the day to day operations of the office & warehouse team To ensure goods are despatched & received by customers on time and accurate to the order To provide an industry leading service which is cost effective, compliant with all current legislation, and as safe as reasonably practicable To manage the main warehouse staff so they perform their functions efficiently and effectively Ensure branch is opened and closed on time and staffed to a satisfactory level, managing the rota & holidays. Recording absence in the correct manner. To provide front line customer service for customer orders, refunds and complaints To ensure customer complaints are resolved in a cost-effective way whilst maintaining a high level of customer satisfaction To ensure invoices & payments are made on time (including wages) Lead the direction and motivation of staff to create a driven and engaged workforce Lead first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages Lead development of staff skills through delivering and suggesting training. Identify areas for improvement and lead their personal development using all resources available Skills and Qualifications: Experience within a tiling showroom, tile warehouse, or builders' merchant Handling bulk orders, quick turnarounds, and urgent site requirements Understanding trade pricing, margins, and credit accounts 2 years+ Management experience Experience leading and motivating Sales Advisors and Warehouse individuals. Have a proven track record of achieving sales targets and generating new business Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service BJ178 - Store Manager Location: Knutsford Salary: £40,000 - £50,000 Per Annum (DOE) Working Hours : 40 hours Per Week.
May 02, 2026
Full time
BJ178 - Store Manager Location: Knutsford Salary: £40,000 - £50,000 Per Annum (DOE) Working Hours: 40 hours Per Week. Overview: First Military Recruitment are currently recruiting for a Store Manager on behalf of our client based in Knutsford. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement in the Tiling industry. Duties and Responsibilities: To lead and manage the day to day operations of the office & warehouse team To ensure goods are despatched & received by customers on time and accurate to the order To provide an industry leading service which is cost effective, compliant with all current legislation, and as safe as reasonably practicable To manage the main warehouse staff so they perform their functions efficiently and effectively Ensure branch is opened and closed on time and staffed to a satisfactory level, managing the rota & holidays. Recording absence in the correct manner. To provide front line customer service for customer orders, refunds and complaints To ensure customer complaints are resolved in a cost-effective way whilst maintaining a high level of customer satisfaction To ensure invoices & payments are made on time (including wages) Lead the direction and motivation of staff to create a driven and engaged workforce Lead first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages Lead development of staff skills through delivering and suggesting training. Identify areas for improvement and lead their personal development using all resources available Skills and Qualifications: Experience within a tiling showroom, tile warehouse, or builders' merchant Handling bulk orders, quick turnarounds, and urgent site requirements Understanding trade pricing, margins, and credit accounts 2 years+ Management experience Experience leading and motivating Sales Advisors and Warehouse individuals. Have a proven track record of achieving sales targets and generating new business Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service BJ178 - Store Manager Location: Knutsford Salary: £40,000 - £50,000 Per Annum (DOE) Working Hours : 40 hours Per Week.
Procurement Manager £53,592 FTE per annum Full time, 35 hours per week Fixed term contract for ending 31 st December 2027 This contract has the potential to become permanent. About the role London-based roles: London-based contract with the option of hybrid working between the office and home. We're looking for an experienced Procurement Manager to support the Chartered Society of Physiotherapy's Facilities & Operations team at an exciting time, to lead on major procurement activity across the organisation to deliver value for money for our members, best practice contract management and ensure we are maximising value from our supplier relationships. The CSP is a dynamic organisation with an ambitious corporate strategy to increase our support to members and ensure we are fit for purpose as a sector-leading hybrid working organisation. The Procurement Manager is a key appointment offering the opportunity to shape and professionalise procurement across the organisation. The successful candidate will play a pivotal role in strengthening governance, achieving savings, and building lasting capability in procurement and contract management, ensuring fit for purpose services are achieved across the Society in a value for money led, well-coordinated way for the benefit of our members, now and in the future. This is particularly important to us as we embark on a multiyear programme of Digital Transformation, which involves reprocuring business critical contracts and embedding positive supplier relationships. The Facilities & Operations team work as part of the Corporate Services and Infrastructure (CSI) directorate. CSI is a centre for excellence; a collection of professionals leading the CSP in its ambition to be a modern, influential and impactful organisation. Our Charter aligns strongly to the CSP's values and recognises the connection between our work, that of our colleagues and the care our members provide to patients. Are you: A leader and collaborator, looking for an outstanding opportunity to lead on transformation across the organisation? A solutions focused and big picture thinker, who is able to challenge and shape efficiencies across the organisation? Driven and passionate about building effective relationships and maximising value for money? Able to challenge well and support budget holders development at all levels across the organisation? A values-led and trusted people leader with strong technical skills? If so, we want to hear from you! Please note, the current expectation is that colleagues will travel to the office one day per week throughout the year, on specified days agreed with line manager in advance. Further information View the Candidate Information Pack, which includes the full Job Description and Person Specification, and details on how to apply. Working arrangements Hybrid working The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting home working assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from. Flexible working We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs. Why work for the Chartered Society of Physiotherapy? The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information. How to apply For further information and details of how to apply, please visit our website. CVs will not be accepted. As part of the application process, candidates will be asked to provide written responses to six criteria, which can be found in the Candidate Information Pack. Closing date: 10am, 6th May 2026. Shortlisting outcome: 7th May 2026. Interview date: 14th May 2026.
May 02, 2026
Contractor
Procurement Manager £53,592 FTE per annum Full time, 35 hours per week Fixed term contract for ending 31 st December 2027 This contract has the potential to become permanent. About the role London-based roles: London-based contract with the option of hybrid working between the office and home. We're looking for an experienced Procurement Manager to support the Chartered Society of Physiotherapy's Facilities & Operations team at an exciting time, to lead on major procurement activity across the organisation to deliver value for money for our members, best practice contract management and ensure we are maximising value from our supplier relationships. The CSP is a dynamic organisation with an ambitious corporate strategy to increase our support to members and ensure we are fit for purpose as a sector-leading hybrid working organisation. The Procurement Manager is a key appointment offering the opportunity to shape and professionalise procurement across the organisation. The successful candidate will play a pivotal role in strengthening governance, achieving savings, and building lasting capability in procurement and contract management, ensuring fit for purpose services are achieved across the Society in a value for money led, well-coordinated way for the benefit of our members, now and in the future. This is particularly important to us as we embark on a multiyear programme of Digital Transformation, which involves reprocuring business critical contracts and embedding positive supplier relationships. The Facilities & Operations team work as part of the Corporate Services and Infrastructure (CSI) directorate. CSI is a centre for excellence; a collection of professionals leading the CSP in its ambition to be a modern, influential and impactful organisation. Our Charter aligns strongly to the CSP's values and recognises the connection between our work, that of our colleagues and the care our members provide to patients. Are you: A leader and collaborator, looking for an outstanding opportunity to lead on transformation across the organisation? A solutions focused and big picture thinker, who is able to challenge and shape efficiencies across the organisation? Driven and passionate about building effective relationships and maximising value for money? Able to challenge well and support budget holders development at all levels across the organisation? A values-led and trusted people leader with strong technical skills? If so, we want to hear from you! Please note, the current expectation is that colleagues will travel to the office one day per week throughout the year, on specified days agreed with line manager in advance. Further information View the Candidate Information Pack, which includes the full Job Description and Person Specification, and details on how to apply. Working arrangements Hybrid working The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting home working assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from. Flexible working We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs. Why work for the Chartered Society of Physiotherapy? The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information. How to apply For further information and details of how to apply, please visit our website. CVs will not be accepted. As part of the application process, candidates will be asked to provide written responses to six criteria, which can be found in the Candidate Information Pack. Closing date: 10am, 6th May 2026. Shortlisting outcome: 7th May 2026. Interview date: 14th May 2026.
A leading water management organization in the UK is seeking a Root Cause Improvement Manager to drive performance and efficiency improvements across their Water Recycling operations. The successful candidate will lead the Root Cause Analysis framework and promote a culture of continuous improvement. Responsibilities include embedding sustainable solutions and collaborating with senior leaders. The role requires strong experience in RCA methodologies, Lean operations, and stakeholder management. The position offers a competitive salary and comprehensive benefits package.
May 02, 2026
Full time
A leading water management organization in the UK is seeking a Root Cause Improvement Manager to drive performance and efficiency improvements across their Water Recycling operations. The successful candidate will lead the Root Cause Analysis framework and promote a culture of continuous improvement. Responsibilities include embedding sustainable solutions and collaborating with senior leaders. The role requires strong experience in RCA methodologies, Lean operations, and stakeholder management. The position offers a competitive salary and comprehensive benefits package.
Assistant Warehouse Manager - Based in Crawley, West Sussex Competitive salary £32,000 The Role: Lobster Recruitment are acting on behalf of their client, seeking an Assistant Warehouse Manager Reporting to the Warehouse Manager, you will be responsible for helping maintain efficient warehouse operations and help deliver garage doors around Southeast and Midlands areas click apply for full job details
May 02, 2026
Full time
Assistant Warehouse Manager - Based in Crawley, West Sussex Competitive salary £32,000 The Role: Lobster Recruitment are acting on behalf of their client, seeking an Assistant Warehouse Manager Reporting to the Warehouse Manager, you will be responsible for helping maintain efficient warehouse operations and help deliver garage doors around Southeast and Midlands areas click apply for full job details
Sales Administrator Location: Fleet (Hybrid - 4 days from home, 1 day office-based) Contract: 18-month Fixed Term Contract (with potential to go permanent) Salary: £26,000 - £30,000 per annum (depending on experience) Hours: Full-time (part-time considered) Join an established global technology business as a Sales Administrator on an initial 18-month fixed-term contract, with the possibility of becoming permanent. This role is crucial in supporting Sales Managers and customers within a fast-paced, professional environment in the sensor technology sector. Day-to-day of the role: Process sales orders accurately and efficiently from receipt through to completion. Manage and track customer orders, including changes, updates, and queries. Respond to customer enquiries regarding orders, documentation, and timelines. Support Sales Managers with day-to-day sales administration and coordination. Assist with sales forecasting and maintain accurate reporting and pipeline data. Ensure data accuracy across internal sales and reporting systems. Liaise with internal teams to resolve order-related issues and support smooth operations. Required Skills & Qualifications: Previous experience in sales administration, order processing, or commercial support. Strong attention to detail and a high level of accuracy. Confidence managing multiple priorities and deadlines. Ability to work independently while supporting Sales Managers and internal stakeholders. Self-motivated approach, particularly when working remotely. Strong problem-solving and critical-thinking skills. Professional, clear, and reliable communication skills. Benefits: Hybrid working: 4 days from home, 1 day based in the Fleet office. Competitive salary between £26,000 and £30,000 depending on experience. 18-month fixed-term contract with potential to become permanent. Opportunity to gain exposure within a global technology organisation. To apply for this Sales Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
May 02, 2026
Full time
Sales Administrator Location: Fleet (Hybrid - 4 days from home, 1 day office-based) Contract: 18-month Fixed Term Contract (with potential to go permanent) Salary: £26,000 - £30,000 per annum (depending on experience) Hours: Full-time (part-time considered) Join an established global technology business as a Sales Administrator on an initial 18-month fixed-term contract, with the possibility of becoming permanent. This role is crucial in supporting Sales Managers and customers within a fast-paced, professional environment in the sensor technology sector. Day-to-day of the role: Process sales orders accurately and efficiently from receipt through to completion. Manage and track customer orders, including changes, updates, and queries. Respond to customer enquiries regarding orders, documentation, and timelines. Support Sales Managers with day-to-day sales administration and coordination. Assist with sales forecasting and maintain accurate reporting and pipeline data. Ensure data accuracy across internal sales and reporting systems. Liaise with internal teams to resolve order-related issues and support smooth operations. Required Skills & Qualifications: Previous experience in sales administration, order processing, or commercial support. Strong attention to detail and a high level of accuracy. Confidence managing multiple priorities and deadlines. Ability to work independently while supporting Sales Managers and internal stakeholders. Self-motivated approach, particularly when working remotely. Strong problem-solving and critical-thinking skills. Professional, clear, and reliable communication skills. Benefits: Hybrid working: 4 days from home, 1 day based in the Fleet office. Competitive salary between £26,000 and £30,000 depending on experience. 18-month fixed-term contract with potential to become permanent. Opportunity to gain exposure within a global technology organisation. To apply for this Sales Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
May 02, 2026
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
May 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
A leading childcare provider in Greater London is seeking a Nursery Manager to oversee operations in a vibrant nursery setting. The ideal candidate will bring at least 4 years of experience in the early years sector, with 2 years in a management role. Key responsibilities include ensuring compliance with statutory regulations, delivering high-quality care, and leading staff effectively. The position offers a competitive salary of £39,000 - £42,900, alongside generous perks including a company pension and discounted childcare.
May 02, 2026
Full time
A leading childcare provider in Greater London is seeking a Nursery Manager to oversee operations in a vibrant nursery setting. The ideal candidate will bring at least 4 years of experience in the early years sector, with 2 years in a management role. Key responsibilities include ensuring compliance with statutory regulations, delivering high-quality care, and leading staff effectively. The position offers a competitive salary of £39,000 - £42,900, alongside generous perks including a company pension and discounted childcare.
Jones Lang LaSalle Incorporated
Manchester, Lancashire
A leading global real estate firm is seeking an experienced Senior Facilities Manager to oversee an EMEA portfolio from its Greater Manchester office. The successful candidate will manage operational and strategic aspects, ensuring high standards of service and compliance across multiple sites. Candidates should possess at least 5 years of experience in facilities management and have strong organizational and customer service skills. This is a full-time, on-site role with competitive compensation and opportunities for growth.
May 02, 2026
Full time
A leading global real estate firm is seeking an experienced Senior Facilities Manager to oversee an EMEA portfolio from its Greater Manchester office. The successful candidate will manage operational and strategic aspects, ensuring high standards of service and compliance across multiple sites. Candidates should possess at least 5 years of experience in facilities management and have strong organizational and customer service skills. This is a full-time, on-site role with competitive compensation and opportunities for growth.
Passenger Services Manager Location: London Heathrow Airport Reporting to: Head of Operations About the Role Arnett International is working in partnership with a leading aviation services provider to appoint a Passenger Services Manager at Heathrow. Operating within a high-volume, safety-critical environment, this role will lead a large-scale Passenger Services operation, delivering safe, efficient and high-quality services to airline customers while balancing performance, service and cost. Key Responsibilities Lead a c.300-strong Passenger Services team, supported by 4 Shift Leads Build a strong leadership culture focused on accountability, engagement and continuous improvement Develop and manage strategic airline customer relationships Drive SLA performance, balancing cost, quality and service delivery Represent the business in senior customer forums and contract discussions Take full accountability for operational performance, safety and compliance Embed continuous improvement and monitor service quality, audits and feedback Manage budgets, labour costs and resource planning in line with demand and schedules Foster a positive, inclusive and high-performing team culture Champion safety, wellbeing and a strong just culture approach Maintain effective employee and union relationships What Success Looks Like Strong, trusted airline partnerships Stable, high-performing leadership team Improved service quality, efficiency and customer satisfaction Safe, compliant operation with a proactive improvement culture About You Senior operational leadership experience within aviation, ground handling or complex service environments Proven ability to lead large, multi-layered teams Commercially astute with strong financial and cost control capability Confident stakeholder manager, with experience in unionised environments
May 02, 2026
Full time
Passenger Services Manager Location: London Heathrow Airport Reporting to: Head of Operations About the Role Arnett International is working in partnership with a leading aviation services provider to appoint a Passenger Services Manager at Heathrow. Operating within a high-volume, safety-critical environment, this role will lead a large-scale Passenger Services operation, delivering safe, efficient and high-quality services to airline customers while balancing performance, service and cost. Key Responsibilities Lead a c.300-strong Passenger Services team, supported by 4 Shift Leads Build a strong leadership culture focused on accountability, engagement and continuous improvement Develop and manage strategic airline customer relationships Drive SLA performance, balancing cost, quality and service delivery Represent the business in senior customer forums and contract discussions Take full accountability for operational performance, safety and compliance Embed continuous improvement and monitor service quality, audits and feedback Manage budgets, labour costs and resource planning in line with demand and schedules Foster a positive, inclusive and high-performing team culture Champion safety, wellbeing and a strong just culture approach Maintain effective employee and union relationships What Success Looks Like Strong, trusted airline partnerships Stable, high-performing leadership team Improved service quality, efficiency and customer satisfaction Safe, compliant operation with a proactive improvement culture About You Senior operational leadership experience within aviation, ground handling or complex service environments Proven ability to lead large, multi-layered teams Commercially astute with strong financial and cost control capability Confident stakeholder manager, with experience in unionised environments
Village Hotels - Cardiff - Leisure
Cardiff, South Glamorgan
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well oiled machine. It's your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you're getting the very best out of the people around you. A natural leader, you'll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness. You're super organised, so you'll have no problem multi tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that's a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They've got your back. And we've got yours. Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs across Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits such as: Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year. Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast. Friends and Family discounted stays from £49 including breakfast. 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill. 30% discount on and off shift in our Village Hotel Starbucks stores. Excellent training and development including our Rising Stars and Talent Academy programmes. A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform. Discounts and cashback offers on many High Street Brands and Supermarkets. A range of Well being and Healthcare benefits and monthly well being programmes for all employees to support your mental health. Putting your Mental Well being first with Mental Health first aiders and up to 2 mental health days to utilise annually. Financial wellbeing support and salary drawdown via Wagestream. Access to our Employee Assistance Programme, offering support and counselling. Flexible working hours. A fun, supportive and inclusive work environment with regular team events. Excellent Reward and Recognition Incentive schemes. Anniversary rewards for key milestones of service. Electric car salary sacrifice scheme. Have your birthday off guaranteed. Discounted Health Cash plan and Sick pay Insurance. A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities. Enhanced maternity and paternity benefits and pay. Company Pension scheme. Life Insurance. T&C's apply based on your contract. But what we need from you: Own it. A passion for leisure and fitness. Good knowledge and experience of leisure operations. Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered. Motivational and passionate about developing others. Please note - All offers are subject to a successful DBS check in this role. Come and be part of something new & something special - Work, Grow & Play the Village Way! Compensation: To be discussed.
May 02, 2026
Full time
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well oiled machine. It's your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you're getting the very best out of the people around you. A natural leader, you'll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness. You're super organised, so you'll have no problem multi tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that's a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They've got your back. And we've got yours. Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs across Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits such as: Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year. Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast. Friends and Family discounted stays from £49 including breakfast. 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill. 30% discount on and off shift in our Village Hotel Starbucks stores. Excellent training and development including our Rising Stars and Talent Academy programmes. A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform. Discounts and cashback offers on many High Street Brands and Supermarkets. A range of Well being and Healthcare benefits and monthly well being programmes for all employees to support your mental health. Putting your Mental Well being first with Mental Health first aiders and up to 2 mental health days to utilise annually. Financial wellbeing support and salary drawdown via Wagestream. Access to our Employee Assistance Programme, offering support and counselling. Flexible working hours. A fun, supportive and inclusive work environment with regular team events. Excellent Reward and Recognition Incentive schemes. Anniversary rewards for key milestones of service. Electric car salary sacrifice scheme. Have your birthday off guaranteed. Discounted Health Cash plan and Sick pay Insurance. A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities. Enhanced maternity and paternity benefits and pay. Company Pension scheme. Life Insurance. T&C's apply based on your contract. But what we need from you: Own it. A passion for leisure and fitness. Good knowledge and experience of leisure operations. Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered. Motivational and passionate about developing others. Please note - All offers are subject to a successful DBS check in this role. Come and be part of something new & something special - Work, Grow & Play the Village Way! Compensation: To be discussed.
A reputable civil engineering firm in the East Midlands is seeking an experienced Site Manager to oversee civil projects. Responsibilities include managing site operations, team leadership, and ensuring safety and quality standards. The ideal candidate will have strong leadership and communication skills, along with a valid UK driving license and CSCS card. This permanent position offers opportunities for professional development and an attractive remuneration package with comprehensive benefits.
May 02, 2026
Full time
A reputable civil engineering firm in the East Midlands is seeking an experienced Site Manager to oversee civil projects. Responsibilities include managing site operations, team leadership, and ensuring safety and quality standards. The ideal candidate will have strong leadership and communication skills, along with a valid UK driving license and CSCS card. This permanent position offers opportunities for professional development and an attractive remuneration package with comprehensive benefits.
Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
May 02, 2026
Seasonal
Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
