Director of Studies (DoS) Job Description Title: Director of Studies (DoS) Job Type: Residential, Full-Time Reports to: Academic Manager Responsible for: ADoS, Teachers, Students and Group Leaders Country: United Kingdom Dates: 27th June to 30th July 2026 Location: London King's, London Uxbridge, Reading Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Ensure the planning, delivery and smooth running of the academic programme Monitor effective completion of all tasks Allocate students to classes and make changes if necessary Assign level and material to classes Organise inductions, and CPD sessions for teachers and Group Leaders Represent MLA values Report to the Academic Manager 6 days per week (Monday to Saturday) Residential employment includes all meals and accommodation Position duration: 4 weeks, 27th June to 30th July 2026. Possibility of extension in some centres. The post of Director of Studies is a senior position, and the successful candidate will be a member of the school's management structure. The holder has the key task of leading and managing the academic life of the centre, and plays a crucial role in whole school strategy and development. You will inspire teachers to deliver high quality, communicative Task Based EFL lessons promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. DoSs are also responsible for communicating with the Centre Director and Group Leaders about academic related matters. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references EFL experience teaching teenagers Be proficient in the use of IT DELTA / Trinity DipTESOL / MA TESOL completed (or in progress if you have a TEFL Level 5 certificate) PGCE or PGCE PCET: Post Graduate Certificate in Education with ELT/TESOL PGCE in English or Foreign Languages or DELTM plus a TEFL Level 5 certificate (CELTA / Trinity CertTESOL or equivalent Ofqual recognised standards) Master's degrees (MA/MSc etc) in ELT/TESOL or related subjects are also accepted but cannot be considered without a supervised teaching practice component Desirable EFL Summer School Teaching/Managerial experience in Ireland or the UK Teacher Management experience Teacher Training experience Enhanced DBS/PVG registered on the Update Service First Aid Qualification Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Display absolute commitment to the highest standards of professional behaviour and, at all times, to promoting the welfare and safeguarding of children Excellent communication skills (verbal, written and interpersonal) Be committed to continuous personal and professional development Team player Motivate and inspire teachers sensitively and constructively and, where necessary, challenge colleagues assertively Self motivated and passionate about driving up standards in management, teaching and learning Be determined, well organised and extremely hard working Ability to work accurately and calmly, and show resilience when under pressure Be supportive and help staff with the use of IT Ability to provide creative ideas to supplement programme curriculum to facilitate learning Be willing and able to contribute to the wider extracurricular and pastoral life of a summer school Customer orientated approach: highly aware of cultural sensitivities. Communicate clearly and persuasively with Group Leaders and students to ensure procedures are followed Ready to initiate and manage change, where necessary Schedule Residential DoS contracts a 6 day week with one 24 hour period off per week are based on up to 42 working hours over a 7 day session with one day off per week. You will not be required to go on excursions, join activities or any pastoral care outside your duties. However, MLA programmes are hard work, and you might be requested to assist outside your working hours to ensure the smooth running of the centre. Please note that due to the logistics of the employment, you may be required to be moved to another centre where extra staff are required, in which case we will cover all the travel expenses that may be incurred. Key Position Accountabilities Academics in the centre Take overall responsibility for all aspects of teaching and learning within the school Develop and implement MLA's educational philosophy and foster a culture of best practice Manage the MLA Boards software and keep all records up to date Be available to Group Leaders, listen carefully and respectfully, and accommodate their requests as much as possible while ensuring MLA procedures are followed Be flexible and aware of cultural differences when explaining academic decisions/procedures to Group Leaders Advise the Academic Manager on all academic matters in the centre and request assistance from Head Office Attend any management training or meetings as required Support the Centre Director and work collaboratively with Centre Administrator and Activity Manager to ensure the successful running of the centre and programme when necessary; including assisting in the staff induction and take an active part in discussion and feedback Promote and develop the academic curriculum and academic life of the school Complete all administrative tasks required efficiently Centre and classroom set up Manage student admissions and monitor arrangements for placement tests Cover lessons when necessary and motivate students to improve their learning skills Organise certificates and graduation ceremony Staff Management Lead and manage the Academic Team in the centre by encouraging, supporting and challenging teachers and ADoSs to maintain MLA's high academic standards Ensure there is a clear communication channel with staff and have an open door policy Monitor staff performance and teachers prompt completion of all administrative tasks required Ensure teachers prepare lessons and adapt material/stages to their class composition Chair academic meetings in the centre Be the first port of call for any teacher in need of advice or support Cover for absent staff; arrange cover for absent staff: record and monitor all absences Supervise the preparation of student reports within agreed deadlines Inform the Academic Manager of all Continuous Professional Development programmes and academic needs in the centre Delegate tasks to the ADoS with necessary support and guidance Training & CPD Support teachers in delivering the Task Based learning syllabus Work with the ADoS in designing all Continuous Professional Development programmes Carry out inductions If TEFLQ, carry out formal observations and appraisals in line with the MLA observation guidelines and rubric Inspire and encourage teachers to deliver CPD sessions for teachers and Group Leaders in relation to the centre needs Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA . click apply for full job details
Apr 21, 2026
Full time
Director of Studies (DoS) Job Description Title: Director of Studies (DoS) Job Type: Residential, Full-Time Reports to: Academic Manager Responsible for: ADoS, Teachers, Students and Group Leaders Country: United Kingdom Dates: 27th June to 30th July 2026 Location: London King's, London Uxbridge, Reading Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Ensure the planning, delivery and smooth running of the academic programme Monitor effective completion of all tasks Allocate students to classes and make changes if necessary Assign level and material to classes Organise inductions, and CPD sessions for teachers and Group Leaders Represent MLA values Report to the Academic Manager 6 days per week (Monday to Saturday) Residential employment includes all meals and accommodation Position duration: 4 weeks, 27th June to 30th July 2026. Possibility of extension in some centres. The post of Director of Studies is a senior position, and the successful candidate will be a member of the school's management structure. The holder has the key task of leading and managing the academic life of the centre, and plays a crucial role in whole school strategy and development. You will inspire teachers to deliver high quality, communicative Task Based EFL lessons promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. DoSs are also responsible for communicating with the Centre Director and Group Leaders about academic related matters. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references EFL experience teaching teenagers Be proficient in the use of IT DELTA / Trinity DipTESOL / MA TESOL completed (or in progress if you have a TEFL Level 5 certificate) PGCE or PGCE PCET: Post Graduate Certificate in Education with ELT/TESOL PGCE in English or Foreign Languages or DELTM plus a TEFL Level 5 certificate (CELTA / Trinity CertTESOL or equivalent Ofqual recognised standards) Master's degrees (MA/MSc etc) in ELT/TESOL or related subjects are also accepted but cannot be considered without a supervised teaching practice component Desirable EFL Summer School Teaching/Managerial experience in Ireland or the UK Teacher Management experience Teacher Training experience Enhanced DBS/PVG registered on the Update Service First Aid Qualification Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Display absolute commitment to the highest standards of professional behaviour and, at all times, to promoting the welfare and safeguarding of children Excellent communication skills (verbal, written and interpersonal) Be committed to continuous personal and professional development Team player Motivate and inspire teachers sensitively and constructively and, where necessary, challenge colleagues assertively Self motivated and passionate about driving up standards in management, teaching and learning Be determined, well organised and extremely hard working Ability to work accurately and calmly, and show resilience when under pressure Be supportive and help staff with the use of IT Ability to provide creative ideas to supplement programme curriculum to facilitate learning Be willing and able to contribute to the wider extracurricular and pastoral life of a summer school Customer orientated approach: highly aware of cultural sensitivities. Communicate clearly and persuasively with Group Leaders and students to ensure procedures are followed Ready to initiate and manage change, where necessary Schedule Residential DoS contracts a 6 day week with one 24 hour period off per week are based on up to 42 working hours over a 7 day session with one day off per week. You will not be required to go on excursions, join activities or any pastoral care outside your duties. However, MLA programmes are hard work, and you might be requested to assist outside your working hours to ensure the smooth running of the centre. Please note that due to the logistics of the employment, you may be required to be moved to another centre where extra staff are required, in which case we will cover all the travel expenses that may be incurred. Key Position Accountabilities Academics in the centre Take overall responsibility for all aspects of teaching and learning within the school Develop and implement MLA's educational philosophy and foster a culture of best practice Manage the MLA Boards software and keep all records up to date Be available to Group Leaders, listen carefully and respectfully, and accommodate their requests as much as possible while ensuring MLA procedures are followed Be flexible and aware of cultural differences when explaining academic decisions/procedures to Group Leaders Advise the Academic Manager on all academic matters in the centre and request assistance from Head Office Attend any management training or meetings as required Support the Centre Director and work collaboratively with Centre Administrator and Activity Manager to ensure the successful running of the centre and programme when necessary; including assisting in the staff induction and take an active part in discussion and feedback Promote and develop the academic curriculum and academic life of the school Complete all administrative tasks required efficiently Centre and classroom set up Manage student admissions and monitor arrangements for placement tests Cover lessons when necessary and motivate students to improve their learning skills Organise certificates and graduation ceremony Staff Management Lead and manage the Academic Team in the centre by encouraging, supporting and challenging teachers and ADoSs to maintain MLA's high academic standards Ensure there is a clear communication channel with staff and have an open door policy Monitor staff performance and teachers prompt completion of all administrative tasks required Ensure teachers prepare lessons and adapt material/stages to their class composition Chair academic meetings in the centre Be the first port of call for any teacher in need of advice or support Cover for absent staff; arrange cover for absent staff: record and monitor all absences Supervise the preparation of student reports within agreed deadlines Inform the Academic Manager of all Continuous Professional Development programmes and academic needs in the centre Delegate tasks to the ADoS with necessary support and guidance Training & CPD Support teachers in delivering the Task Based learning syllabus Work with the ADoS in designing all Continuous Professional Development programmes Carry out inductions If TEFLQ, carry out formal observations and appraisals in line with the MLA observation guidelines and rubric Inspire and encourage teachers to deliver CPD sessions for teachers and Group Leaders in relation to the centre needs Complete all required pre employment training Attend the in person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process Read, understand and adhere to the guidelines set out in your Handbook Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA . click apply for full job details
Before & After School Care Club Interim Manager Location: Burton on Trent Hours: Term Time Only, Monday-Friday Morning: 7:45am - 9:30am Afternoon: 3:00pm - 6:00pm Start Date: ASAP Contract Duration: Up to 1-year, Temporary Contract About the Role Reed are working with a before and after school club based at a Primary School in the Burton on Trent area to recruit an Interim Manager .This on-site provision offers wraparound care for children aged 4-11 and requires a warm, organised, and proactive leader to oversee daily operations and ensure the club continues to run safely, smoothly, and in line with statutory expectations. You will play a key role in creating a positive, engaging environment for pupils while supporting staff, families, and the wider school community. Main Purpose of the Role Provide a happy, safe, enriching environment where children feel welcomed and supported. Ensure EYFS learning areas are planned, delivered, and effectively evaluated. Support the school community by maintaining a warm, inclusive and well-managed provision. Responsibilities: Lead the day-to-day running of the club, ensuring high-quality play care. Supervise and deploy staff effectively, including deputies, assistants, and volunteers. Hold regular team meetings, provide feedback, and conduct appraisals. Act as Designated Safeguarding Lead (DSL) and Ofsted Suitable Person . Ensure safeguarding procedures are followed and concerns reported promptly. Maintain up-to-date policies, staff training records, DBS checks, and compliance documentation. Notify Ofsted of relevant changes and oversee inspections. Build excellent relationships with parents, carers, school staff, and external agencies. Provide reports to management committees and attend meetings as required. Advise families on childcare vouchers and payment options. Manage intake forms, registers, attendance, incident logs, and food hygiene records. Assist with fee collection and follow up on outstanding payments. Maintain accurate financial records in collaboration with the administrator/treasurer. Respond to surveys and requests from government bodies. Plan and lead engaging activities promoting independence and learning. Escort children safely between school and parents/carers. Set up play environments, following hygiene and safety protocols. Administer first aid as required. Daily Duties Include Delivering stimulating, age-appropriate activities Providing snacks and refreshments Ensuring safety during transitions Supervising staff and volunteers Maintaining administrative and financial records Ensuring a safe, clean, and well-resourced environment Following all EYFS and club policies Attending relevant training Required Qualifications & Training NVQ Level 3 in Childcare, Learning & Development (Desirable) Leadership & Management Training (Desirable) DSL Level 3 Certificate (Desirable) CAF Training (Desirable) Child Protection Officer Training (Desirable) Safer Recruitment Training (Desirable) Level 2 Maths & English (Essential) Enhanced DBS or willingness to apply Experience working with children aged 4-11 Driving License Apply Today If you're passionate about this opportunity, please apply above and we will be in touch! Enhanced DBS & safeguarding checks required.Reed Education is a Disability Confident & Equal Opportunities employer.
Apr 21, 2026
Seasonal
Before & After School Care Club Interim Manager Location: Burton on Trent Hours: Term Time Only, Monday-Friday Morning: 7:45am - 9:30am Afternoon: 3:00pm - 6:00pm Start Date: ASAP Contract Duration: Up to 1-year, Temporary Contract About the Role Reed are working with a before and after school club based at a Primary School in the Burton on Trent area to recruit an Interim Manager .This on-site provision offers wraparound care for children aged 4-11 and requires a warm, organised, and proactive leader to oversee daily operations and ensure the club continues to run safely, smoothly, and in line with statutory expectations. You will play a key role in creating a positive, engaging environment for pupils while supporting staff, families, and the wider school community. Main Purpose of the Role Provide a happy, safe, enriching environment where children feel welcomed and supported. Ensure EYFS learning areas are planned, delivered, and effectively evaluated. Support the school community by maintaining a warm, inclusive and well-managed provision. Responsibilities: Lead the day-to-day running of the club, ensuring high-quality play care. Supervise and deploy staff effectively, including deputies, assistants, and volunteers. Hold regular team meetings, provide feedback, and conduct appraisals. Act as Designated Safeguarding Lead (DSL) and Ofsted Suitable Person . Ensure safeguarding procedures are followed and concerns reported promptly. Maintain up-to-date policies, staff training records, DBS checks, and compliance documentation. Notify Ofsted of relevant changes and oversee inspections. Build excellent relationships with parents, carers, school staff, and external agencies. Provide reports to management committees and attend meetings as required. Advise families on childcare vouchers and payment options. Manage intake forms, registers, attendance, incident logs, and food hygiene records. Assist with fee collection and follow up on outstanding payments. Maintain accurate financial records in collaboration with the administrator/treasurer. Respond to surveys and requests from government bodies. Plan and lead engaging activities promoting independence and learning. Escort children safely between school and parents/carers. Set up play environments, following hygiene and safety protocols. Administer first aid as required. Daily Duties Include Delivering stimulating, age-appropriate activities Providing snacks and refreshments Ensuring safety during transitions Supervising staff and volunteers Maintaining administrative and financial records Ensuring a safe, clean, and well-resourced environment Following all EYFS and club policies Attending relevant training Required Qualifications & Training NVQ Level 3 in Childcare, Learning & Development (Desirable) Leadership & Management Training (Desirable) DSL Level 3 Certificate (Desirable) CAF Training (Desirable) Child Protection Officer Training (Desirable) Safer Recruitment Training (Desirable) Level 2 Maths & English (Essential) Enhanced DBS or willingness to apply Experience working with children aged 4-11 Driving License Apply Today If you're passionate about this opportunity, please apply above and we will be in touch! Enhanced DBS & safeguarding checks required.Reed Education is a Disability Confident & Equal Opportunities employer.
Job Title: Head of Safeguarding Location: Colchester United Football Club Reports To: Academy Manager & Senior Safeguarding Manager Contract Type: Full-time, Permanent Salary: Competitive, based on experience Job Purpose: The Head of Safeguarding is the Club s Designated Safeguarding Officer and will be responsible for developing, implementing, and managing the safeguarding strategy across all levels of the club, ensuring the safety and welfare of children, young people, and vulnerable adults involved in club activities. This role will promote a culture of safeguarding throughout the club, ensuring compliance with statutory obligations and football governing body regulations. Key Responsibilities: Safeguarding Strategy and Policy Development: Develop and implement comprehensive safeguarding policies and procedures in line with EFL, FA, and statutory requirements. In conjunction with the Senior Safeguarding Manager, lead on the creation and delivery of a club-wide safeguarding strategy that promotes best practices, continuous improvement, and a culture of safety. Compliance and Reporting: Ensure the club meets all legal, regulatory, and EFL safeguarding standards, including regular audits and assessments. Maintain accurate records of all safeguarding concerns, incidents, and referrals, ensuring timely and confidential reporting to relevant authorities. Maintain the Club s Single Central Record. Liaise with the Lead Academy Administrator to ensure all safeguarding documentation and paperwork is completed on player registration and staff induction. Prepare regular reports for senior management and the Board of Directors on safeguarding matters, including any risks, trends, or areas for improvement. Education and Training: Develop and deliver regular safeguarding training and awareness programs for all staff, volunteers, players, and relevant stakeholders. Ensure all employees and volunteers are aware of and adhere to the club s safeguarding policies and procedures. Case Management and Support: As the Club s Lead Disclosure Officer, act as the primary point of contact for all safeguarding concerns and allegations, providing guidance, support, and advice to staff, players, and stakeholders. Lead on managing and investigating safeguarding incidents in line with club policy and statutory guidance. Liaise with external agencies, such as social services and law enforcement, as required. Stakeholder Engagement: Work closely with internal and external stakeholders, including the FA, EFL, local authorities, and community organizations, to promote best practices in safeguarding. Act as the club s representative on safeguarding matters, attending relevant meetings, conferences, and workshops. Risk Management: Identify and assess safeguarding risks within the club s activities and implement strategies to mitigate these risks. Conduct regular safeguarding audits, including risk assessments for activities involving children and vulnerable adults. Qualifications and Experience: Essential: Experience in a senior safeguarding role, ideally within a sports organization or similar setting. Strong knowledge of current safeguarding legislation, regulations, and best practices, including the FA s Safeguarding Children Policy. Proven experience in managing and investigating safeguarding incidents and concerns. Experience in delivering training and educational programs related to safeguarding. Ability to manage sensitive and confidential information with integrity and discretion. Desirable: Professional qualification in safeguarding, social work, education, or a related field. Experience working within football or another professional sports environment. Knowledge of EFL and FA safeguarding frameworks and procedures. Skills and Attributes: Strong leadership and interpersonal skills, with the ability to build relationships and work collaboratively with a wide range of stakeholders. Excellent communication skills, both written and verbal, with the ability to present complex information clearly and concisely. High level of organizational skills, with the ability to manage multiple priorities and deadlines. Empathetic, approachable, and able to handle sensitive situations with tact and professionalism. Commitment to promoting a culture of safeguarding and welfare across all club activities. Additional Requirements: Enhanced DBS (Disclosure and Barring Service) check. Flexibility to work evenings and weekends as required, including attendance at home and away matches. Full & Clean UK driving licence. Working Hours: 40 hours per week Need to be flexible to accommodate different needs at different times to support players, parents, schools and staff. All staff must be aware of all safeguarding and equity and diversity issues, along with all academy and club policies, rules and regulations. We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community.
Apr 20, 2026
Contractor
Job Title: Head of Safeguarding Location: Colchester United Football Club Reports To: Academy Manager & Senior Safeguarding Manager Contract Type: Full-time, Permanent Salary: Competitive, based on experience Job Purpose: The Head of Safeguarding is the Club s Designated Safeguarding Officer and will be responsible for developing, implementing, and managing the safeguarding strategy across all levels of the club, ensuring the safety and welfare of children, young people, and vulnerable adults involved in club activities. This role will promote a culture of safeguarding throughout the club, ensuring compliance with statutory obligations and football governing body regulations. Key Responsibilities: Safeguarding Strategy and Policy Development: Develop and implement comprehensive safeguarding policies and procedures in line with EFL, FA, and statutory requirements. In conjunction with the Senior Safeguarding Manager, lead on the creation and delivery of a club-wide safeguarding strategy that promotes best practices, continuous improvement, and a culture of safety. Compliance and Reporting: Ensure the club meets all legal, regulatory, and EFL safeguarding standards, including regular audits and assessments. Maintain accurate records of all safeguarding concerns, incidents, and referrals, ensuring timely and confidential reporting to relevant authorities. Maintain the Club s Single Central Record. Liaise with the Lead Academy Administrator to ensure all safeguarding documentation and paperwork is completed on player registration and staff induction. Prepare regular reports for senior management and the Board of Directors on safeguarding matters, including any risks, trends, or areas for improvement. Education and Training: Develop and deliver regular safeguarding training and awareness programs for all staff, volunteers, players, and relevant stakeholders. Ensure all employees and volunteers are aware of and adhere to the club s safeguarding policies and procedures. Case Management and Support: As the Club s Lead Disclosure Officer, act as the primary point of contact for all safeguarding concerns and allegations, providing guidance, support, and advice to staff, players, and stakeholders. Lead on managing and investigating safeguarding incidents in line with club policy and statutory guidance. Liaise with external agencies, such as social services and law enforcement, as required. Stakeholder Engagement: Work closely with internal and external stakeholders, including the FA, EFL, local authorities, and community organizations, to promote best practices in safeguarding. Act as the club s representative on safeguarding matters, attending relevant meetings, conferences, and workshops. Risk Management: Identify and assess safeguarding risks within the club s activities and implement strategies to mitigate these risks. Conduct regular safeguarding audits, including risk assessments for activities involving children and vulnerable adults. Qualifications and Experience: Essential: Experience in a senior safeguarding role, ideally within a sports organization or similar setting. Strong knowledge of current safeguarding legislation, regulations, and best practices, including the FA s Safeguarding Children Policy. Proven experience in managing and investigating safeguarding incidents and concerns. Experience in delivering training and educational programs related to safeguarding. Ability to manage sensitive and confidential information with integrity and discretion. Desirable: Professional qualification in safeguarding, social work, education, or a related field. Experience working within football or another professional sports environment. Knowledge of EFL and FA safeguarding frameworks and procedures. Skills and Attributes: Strong leadership and interpersonal skills, with the ability to build relationships and work collaboratively with a wide range of stakeholders. Excellent communication skills, both written and verbal, with the ability to present complex information clearly and concisely. High level of organizational skills, with the ability to manage multiple priorities and deadlines. Empathetic, approachable, and able to handle sensitive situations with tact and professionalism. Commitment to promoting a culture of safeguarding and welfare across all club activities. Additional Requirements: Enhanced DBS (Disclosure and Barring Service) check. Flexibility to work evenings and weekends as required, including attendance at home and away matches. Full & Clean UK driving licence. Working Hours: 40 hours per week Need to be flexible to accommodate different needs at different times to support players, parents, schools and staff. All staff must be aware of all safeguarding and equity and diversity issues, along with all academy and club policies, rules and regulations. We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community.
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Apr 19, 2026
Full time
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Temporary Administrator - School Support - Agency work Are you an experienced school administrator looking for your next challenge? Do you thrive in a busy, people-focused environment where every day is different? Veritas Education is seeking skilled, reliable, and proactive School Administrators to join our pool of temporary staff working across Primary, Secondary and SEND settings. We have immediate full-time opportunities available, including short-term cover, longer-term assignments, and potential ongoing roles for the right candidates. What you'll be doing As a valued member of a school's support team, you'll help keep things running smoothly by: Managing front-of-house duties and greeting parents, pupils, and visitors Handling phone and email enquiries Updating and maintaining school databases (including SIMS/Arbor/Bromcom if experienced) Supporting attendance, admissions, and pupil records Preparing letters, reports, and general administrative documents Assisting senior leaders and teaching staff with essential day-to-day tasks Every school is different, but your professionalism, adaptability, and approachability will make you an asset wherever you go. What we're looking for Strong administrative experience (school-based experience highly desirable) Confident user of Microsoft Office and school MIS systems Excellent communication and organisational skills Able to multitask and remain calm under pressure Flexible, punctual, and committed to supporting school communities Already holds, or willing to undergo, an enhanced DBS check Why work with Veritas Education? A dedicated consultant who understands school staffing Access to a wide network of schools with consistent work available Competitive weekly pay Opportunities to build your experience across different settings Roles that match your skills, availability, and career goals If you're an enthusiastic administrator who loves making a difference behind the scenes, we'd love to hear from you. Apply today with Veritas Education and discover your next opportunity in school support! APPLICATION REQUIREMENTS FOR VERITAS EDUCATION All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend a registration interview Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these. Disclaimer 'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'
Apr 17, 2026
Seasonal
Temporary Administrator - School Support - Agency work Are you an experienced school administrator looking for your next challenge? Do you thrive in a busy, people-focused environment where every day is different? Veritas Education is seeking skilled, reliable, and proactive School Administrators to join our pool of temporary staff working across Primary, Secondary and SEND settings. We have immediate full-time opportunities available, including short-term cover, longer-term assignments, and potential ongoing roles for the right candidates. What you'll be doing As a valued member of a school's support team, you'll help keep things running smoothly by: Managing front-of-house duties and greeting parents, pupils, and visitors Handling phone and email enquiries Updating and maintaining school databases (including SIMS/Arbor/Bromcom if experienced) Supporting attendance, admissions, and pupil records Preparing letters, reports, and general administrative documents Assisting senior leaders and teaching staff with essential day-to-day tasks Every school is different, but your professionalism, adaptability, and approachability will make you an asset wherever you go. What we're looking for Strong administrative experience (school-based experience highly desirable) Confident user of Microsoft Office and school MIS systems Excellent communication and organisational skills Able to multitask and remain calm under pressure Flexible, punctual, and committed to supporting school communities Already holds, or willing to undergo, an enhanced DBS check Why work with Veritas Education? A dedicated consultant who understands school staffing Access to a wide network of schools with consistent work available Competitive weekly pay Opportunities to build your experience across different settings Roles that match your skills, availability, and career goals If you're an enthusiastic administrator who loves making a difference behind the scenes, we'd love to hear from you. Apply today with Veritas Education and discover your next opportunity in school support! APPLICATION REQUIREMENTS FOR VERITAS EDUCATION All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend a registration interview Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these. Disclaimer 'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'
Join Prospero Teaching - Where Passion Meets Purpose in Education! For over 20 years, Prospero Teaching has been a trusted leader in connecting teaching and support staff with schools, academies, and nurseries across the UK and internationally. We proudly offer our services to a broad range of educational settings, including EYFS, Primary, Secondary, Further Education, SEN, and PRUs. About the Role As a Compliance Administrator, you will be a key member of our compliance team, responsible for ensuring candidates meet the necessary regulatory and internal requirements to work within the education sector. You will play a vital role in maintaining compliance with industry standards and fostering a smooth recruitment process for candidates. Key Responsibilities Collaborate with the compliance team to ensure candidates meet all compliance standards for the education sector. Follow established operational processes and procedures to ensure adherence to regulations and industry standards. Guide and support candidates throughout the recruitment process. Conduct compliance checks, including but not limited to right-to-work, DBS, reference, and employment history verifications. Maintain and update accurate candidate records. Organise and verify candidate documentation. Respond to both internal and external inquiries efficiently and professionally. About You We are looking for a motivated and detail-oriented individual with: A good general education (minimum GCSEs in Maths and English, grades A-C, or equivalent). Strong relationship-building skills. The ability to work effectively under deadlines. Excellent administrative and organizational abilities, with a talent for prioritizing tasks. Strong communication and customer service skills. An understanding of confidentiality and data protection. A proactive problem-solving mindset. A commitment to safeguarding practices. Benefits Competitive salary with a commission structure. Ongoing training and opportunities for professional development. Clear career advancement prospects within the company. A dynamic and collaborative work environment. Private healthcare. Quarterly performance-based incentives. Join us and be part of a team that's helping drive one of the UK's fastest-growing recruitment firms forward. IND-INT
Apr 16, 2026
Full time
Join Prospero Teaching - Where Passion Meets Purpose in Education! For over 20 years, Prospero Teaching has been a trusted leader in connecting teaching and support staff with schools, academies, and nurseries across the UK and internationally. We proudly offer our services to a broad range of educational settings, including EYFS, Primary, Secondary, Further Education, SEN, and PRUs. About the Role As a Compliance Administrator, you will be a key member of our compliance team, responsible for ensuring candidates meet the necessary regulatory and internal requirements to work within the education sector. You will play a vital role in maintaining compliance with industry standards and fostering a smooth recruitment process for candidates. Key Responsibilities Collaborate with the compliance team to ensure candidates meet all compliance standards for the education sector. Follow established operational processes and procedures to ensure adherence to regulations and industry standards. Guide and support candidates throughout the recruitment process. Conduct compliance checks, including but not limited to right-to-work, DBS, reference, and employment history verifications. Maintain and update accurate candidate records. Organise and verify candidate documentation. Respond to both internal and external inquiries efficiently and professionally. About You We are looking for a motivated and detail-oriented individual with: A good general education (minimum GCSEs in Maths and English, grades A-C, or equivalent). Strong relationship-building skills. The ability to work effectively under deadlines. Excellent administrative and organizational abilities, with a talent for prioritizing tasks. Strong communication and customer service skills. An understanding of confidentiality and data protection. A proactive problem-solving mindset. A commitment to safeguarding practices. Benefits Competitive salary with a commission structure. Ongoing training and opportunities for professional development. Clear career advancement prospects within the company. A dynamic and collaborative work environment. Private healthcare. Quarterly performance-based incentives. Join us and be part of a team that's helping drive one of the UK's fastest-growing recruitment firms forward. IND-INT
ABC Teachers is seeking a receptionist to work on a full-time basis in an SEN Primary & Secondary School in Stourbridge on a full-time basis. This is a dynamic role with plenty of variety which is offered initially on a temporary basis with the possibility to moving to a permanent role for the right candidate. Hours either:- 7am-3.30pm (preferred) or 8am-4.30pm About the Role Greet visitors, professionals (e.g., social workers, therapists), and families in a warm, respectful, and professional manner. Manage visitor sign-in/sign-out processes, ensuring safeguarding procedures are followed. Answer telephone calls, direct inquiries appropriately, and take clear messages. Follow safeguarding procedures and escalate concerns appropriately. Ensure confidential information is handled sensitively and securely. Support staff in maintaining a calm and safe reception area, especially during heightened situations. Liaise with care staff, managers, and external professionals to support smooth coordination of appointments, meetings, and visits. Maintain clear communication logs and calendars. The School This school offers specialised education for young people aged 7 to 19, with a strong focus on supporting students with Autism, ADHD, behavioural challenges, Social, Emotional and Mental Health (SEMH) needs, as well as physical and learning disabilities, including visual impairments. Located on spacious, well-equipped grounds, the school features small class sizes and regularly provides one-to-one support. This creates a calm, nurturing environment where students benefit from personalised attention and tailored guidance to help them thrive both academically and emotionally. The school s committed staff work collaboratively to support each student in reaching their full potential. A key priority is equipping students with essential life skills and fostering independence to ensure a smooth transition into adulthood. At the heart of the school s ethos is the belief that personal development includes meaningful engagement with the wider community. To promote this, the school has developed a variety of on-site social enterprises such as cafés, farm shops, and heritage centres which offer safe, inclusive environments where both students and adults can build vocational and interpersonal skills through real-world experiences. About you: Previous experience in an administrative or receptionist role. Experience in a care, education, or residential setting is a plus. Basic knowledge of safeguarding and confidentiality requirements. Familiarity with systems like Microsoft Office and Outlook. Excellent telephone manner. Able to work under pressure in a dynamic environment. Able to obtain suitable references and a DBS check. ABC Teachers is committed to safeguarding children, young people, and vulnerable adults. We take our responsibilities extremely seriously. All staff we register will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service. About ABC Teachers ABC Teachers is a market-leading education recruitment and supply agency committed to the learning and development of young people. We are an employer of choice for high-quality primary, secondary and SEND teaching and support staff. We have branches across the country, and What ABC Teachers offer As a valued employee of ABC Teachers, you will receive: Excellent daily rates paid weekly by our in-house Payroll team using the Pay As You Earn (PAYE) system. Guaranteed pay scheme (subject to availability and qualifying criteria). Pension contributions (subject to a qualifying period). Full compliance with AWR (Agency Workers Regulations), to make sure you get the pay and working conditions you are entitled to. FREE training to help with your professional development such as Team Teach, Autism Awareness and an online Educare training package. Generous refer a friend or colleague bonus scheme. Access to a dedicated consultant, who will provide ongoing support. How to apply If you are a Teaching Assistant who can enthuse, motivate and engage students and would like the challenge of working in a demanding and rewarding environment, then we want to hear from you. Apply today via this website, or for more information about this role and other opportunities across ABC Teachers, please contact our SEND team on (phone number removed).
Oct 04, 2025
Seasonal
ABC Teachers is seeking a receptionist to work on a full-time basis in an SEN Primary & Secondary School in Stourbridge on a full-time basis. This is a dynamic role with plenty of variety which is offered initially on a temporary basis with the possibility to moving to a permanent role for the right candidate. Hours either:- 7am-3.30pm (preferred) or 8am-4.30pm About the Role Greet visitors, professionals (e.g., social workers, therapists), and families in a warm, respectful, and professional manner. Manage visitor sign-in/sign-out processes, ensuring safeguarding procedures are followed. Answer telephone calls, direct inquiries appropriately, and take clear messages. Follow safeguarding procedures and escalate concerns appropriately. Ensure confidential information is handled sensitively and securely. Support staff in maintaining a calm and safe reception area, especially during heightened situations. Liaise with care staff, managers, and external professionals to support smooth coordination of appointments, meetings, and visits. Maintain clear communication logs and calendars. The School This school offers specialised education for young people aged 7 to 19, with a strong focus on supporting students with Autism, ADHD, behavioural challenges, Social, Emotional and Mental Health (SEMH) needs, as well as physical and learning disabilities, including visual impairments. Located on spacious, well-equipped grounds, the school features small class sizes and regularly provides one-to-one support. This creates a calm, nurturing environment where students benefit from personalised attention and tailored guidance to help them thrive both academically and emotionally. The school s committed staff work collaboratively to support each student in reaching their full potential. A key priority is equipping students with essential life skills and fostering independence to ensure a smooth transition into adulthood. At the heart of the school s ethos is the belief that personal development includes meaningful engagement with the wider community. To promote this, the school has developed a variety of on-site social enterprises such as cafés, farm shops, and heritage centres which offer safe, inclusive environments where both students and adults can build vocational and interpersonal skills through real-world experiences. About you: Previous experience in an administrative or receptionist role. Experience in a care, education, or residential setting is a plus. Basic knowledge of safeguarding and confidentiality requirements. Familiarity with systems like Microsoft Office and Outlook. Excellent telephone manner. Able to work under pressure in a dynamic environment. Able to obtain suitable references and a DBS check. ABC Teachers is committed to safeguarding children, young people, and vulnerable adults. We take our responsibilities extremely seriously. All staff we register will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service. About ABC Teachers ABC Teachers is a market-leading education recruitment and supply agency committed to the learning and development of young people. We are an employer of choice for high-quality primary, secondary and SEND teaching and support staff. We have branches across the country, and What ABC Teachers offer As a valued employee of ABC Teachers, you will receive: Excellent daily rates paid weekly by our in-house Payroll team using the Pay As You Earn (PAYE) system. Guaranteed pay scheme (subject to availability and qualifying criteria). Pension contributions (subject to a qualifying period). Full compliance with AWR (Agency Workers Regulations), to make sure you get the pay and working conditions you are entitled to. FREE training to help with your professional development such as Team Teach, Autism Awareness and an online Educare training package. Generous refer a friend or colleague bonus scheme. Access to a dedicated consultant, who will provide ongoing support. How to apply If you are a Teaching Assistant who can enthuse, motivate and engage students and would like the challenge of working in a demanding and rewarding environment, then we want to hear from you. Apply today via this website, or for more information about this role and other opportunities across ABC Teachers, please contact our SEND team on (phone number removed).
