Customer Service Administrator

Customer Service Administrator - Temp to Perm
Aldershot, Hampshire
12.71 per hour Office-Based Immediate Start
Salary increase after probation: 26,436.80

If you have a background in retail or some recent office experience and are now looking to move into an office-based role, we'd encourage you to apply.

Hours:

Monday to Thursday: 08:30 - 17:30
Friday: 08:30 - 17:00

Benefits:

• Growing company with long-term opportunities
• Hugely supportive working culture
• Training and development opportunities
• Workplace pension
• 28 days holiday (including bank holidays)

We're currently working with a well-established, family-owned business based in Aldershot who are looking to recruit a Customer Service Administrator on a temp to perm basis.

This is a busy and varied role, ideal for someone who is highly organised, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service.

The Role:

• Building strong relationships with customers and providing a high level of service
• Handling a high volume of calls and emails
• Processing orders from quote through to delivery
• Raising and managing orders on internal systems
• Preparing and checking order confirmations
• Progressing quotes, approvals, and orders
• Liaising with internal teams including production and dispatch
• Managing customer queries in a timely and professional manner
• Escalating any issues or complaints where required

What we're looking for:

• Previous experience within a customer service or administrative role (1-3 years)
• Strong communication skills, both written and verbal
• Confident working with numbers and processing orders
• Highly organised with the ability to meet deadlines
• A positive, proactive attitude with a strong work ethic
• Excellent attention to detail
• Comfortable working in a fast-paced, changing environment
• Strong team player with a customer-focused approach
• Must be able to commute to Aldershot (within 45 minutes)