Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Apr 26, 2026
Full time
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
Apr 26, 2026
Full time
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We're obsessed with impact- it's foundational to who we are, why we're successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a fully distributed company with team members located across North America, Latin America, and Europe. Come join us and help us create the best content, everywhere that matters. We are looking for a data-driven Recruiter who is passionate about scaling teams and excited about having a large impact on company culture and employee experiences. You have proven time management skills, value attention to detail, and have the ability to effectively prioritize and multitask. This is a fully remote job opportunity. Basic Qualifications Previous experience (5 years +) working in or recruiting for technical and non-technical positions in a corporate environment. Verbal and written fluency in English. Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness. Experience hiring a wide variety of roles across both tech and non-tech, as well as a broad scope of role seniority. A data-driven approach to problem-solving. Experience with data reporting. Plus: digital marketing and technical recruiting experience. Job Tasks Create and track weekly and monthly recruiting metrics. Own and manage recruitment data infrastructure, ensuring accuracy and integrity of all Talent Acquisition data across the hiring funnel. Design and maintain HR and recruiting dashboards that provide real-time visibility into key hiring metrics, pipeline health, and team performance. Leverage HR analytics to identify trends, surface insights, and drive data-informed decisions across the recruiting function, serving as the go-to resource for Talent Acquisition reporting and operational excellence. Create fantastic job postings. Develop a network with passive candidates. Help establish and map the full recruitment cycle. Setting up interviews and coordinating with recruiters, hiring managers, and candidates. Following up with all interviewed candidates. Assists with scheduling and conducting phone pre-screens for selected qualified candidates. Partner with hiring managers and build out and improve new and existing processes. Work closely with hiring managers to prioritize hiring needs and build a seamless interview process that helps us bring the best candidates to our team. Develop strategic plans for sourcing candidates with diverse backgrounds for each of your roles. How We'll Help Process As Needed: We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes the same way we develop products - through iteration, measurement, and continuous improvement. Autonomy: We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes. Flexible Work Environment: Everyone's optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual. Compensation: We want to work with the best people in the World and compensate accordingly. Vacation & Time Off: In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take time when you need it. Benefits: We will ensure you have quality healthcare coverage and opportunities to further your education. Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.
Apr 25, 2026
Full time
Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We're obsessed with impact- it's foundational to who we are, why we're successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a fully distributed company with team members located across North America, Latin America, and Europe. Come join us and help us create the best content, everywhere that matters. We are looking for a data-driven Recruiter who is passionate about scaling teams and excited about having a large impact on company culture and employee experiences. You have proven time management skills, value attention to detail, and have the ability to effectively prioritize and multitask. This is a fully remote job opportunity. Basic Qualifications Previous experience (5 years +) working in or recruiting for technical and non-technical positions in a corporate environment. Verbal and written fluency in English. Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness. Experience hiring a wide variety of roles across both tech and non-tech, as well as a broad scope of role seniority. A data-driven approach to problem-solving. Experience with data reporting. Plus: digital marketing and technical recruiting experience. Job Tasks Create and track weekly and monthly recruiting metrics. Own and manage recruitment data infrastructure, ensuring accuracy and integrity of all Talent Acquisition data across the hiring funnel. Design and maintain HR and recruiting dashboards that provide real-time visibility into key hiring metrics, pipeline health, and team performance. Leverage HR analytics to identify trends, surface insights, and drive data-informed decisions across the recruiting function, serving as the go-to resource for Talent Acquisition reporting and operational excellence. Create fantastic job postings. Develop a network with passive candidates. Help establish and map the full recruitment cycle. Setting up interviews and coordinating with recruiters, hiring managers, and candidates. Following up with all interviewed candidates. Assists with scheduling and conducting phone pre-screens for selected qualified candidates. Partner with hiring managers and build out and improve new and existing processes. Work closely with hiring managers to prioritize hiring needs and build a seamless interview process that helps us bring the best candidates to our team. Develop strategic plans for sourcing candidates with diverse backgrounds for each of your roles. How We'll Help Process As Needed: We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes the same way we develop products - through iteration, measurement, and continuous improvement. Autonomy: We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes. Flexible Work Environment: Everyone's optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual. Compensation: We want to work with the best people in the World and compensate accordingly. Vacation & Time Off: In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take time when you need it. Benefits: We will ensure you have quality healthcare coverage and opportunities to further your education. Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.
I am seeking a commercially driven Business Development Manager to support the growth of activities across the UK power and energy infrastructure sector. The role will focus on identifying and securing new business opportunities across a diverse portfolio including power systems automation (protection, control, SCADA and telecoms), electrical substation design, grid compliance studies, and panel build projects. This is a key role within the business, working closely with technical and commercial teams to develop long-term client relationships and convert opportunities into profitable work. Key Responsibilities: Deliver against agreed sales and growth targets across defined markets and service lines. Identify, develop, and secure new business opportunities within DNOs, ICPs, EPC contractors, and renewable energy developers (including BESS, solar, and wind). Build and maintain strong relationships with key clients, partners, and industry stakeholders. Support the preparation of bids, tenders, PQQs, and proposal submissions in collaboration with engineering and commercial teams. Monitor market activity, frameworks, and procurement portals to identify upcoming opportunities. Maintain a healthy and active sales pipeline aligned with company growth objectives. Prepare and update capability statements, presentations, and supporting bid documentation. Work with senior leadership to support commercial strategy, pricing approaches, and partnership development. Represent the company at industry events, conferences, and networking opportunities. Support marketing and business development initiatives, including digital content and LinkedIn engagement. Provide regular reporting on pipeline activity, wins/losses, forecasts, and market intelligence. Manage and develop relationships with OEM partners as UK channel representatives, including performance reporting and forecasting. Travel within the UK and occasionally internationally for client meetings, site visits, and industry engagement. Be flexible in working hours where required to meet client and project demands. Minimum Requirements: Education: Degree in Electrical Engineering, Business, or a related discipline (preferred). Experience: 5+ years in business development, commercial, or sales roles within the UK/European energy, utilities, or engineering sectors. Proven track record of achieving and exceeding sales targets. Strong understanding of UK energy infrastructure markets, including DNOs, ICPs, and data centre frameworks. Skills & Attributes: Strong client-facing and relationship management skills. Excellent negotiation and presentation abilities. Strong written and verbal communication skills. Commercially aware with the ability to interpret financial and tender documentation. Proficient in MS Office, CRM systems, and LinkedIn for professional networking. Ability to work collaboratively across technical and commercial teams. Experience managing or mentoring team members is desirable. Other Requirements: Must be eligible to work in the UK. Full UK driving licence required. Willingness to travel as required across the UK and occasionally overseas. This is an opportunity to join a growing and ambitious organisation operating at the forefront of UK energy infrastructure, where your contribution will directly shape future growth and success. The salary is 50,000 to 70,000 plus benefits including bonus.
Apr 25, 2026
Full time
I am seeking a commercially driven Business Development Manager to support the growth of activities across the UK power and energy infrastructure sector. The role will focus on identifying and securing new business opportunities across a diverse portfolio including power systems automation (protection, control, SCADA and telecoms), electrical substation design, grid compliance studies, and panel build projects. This is a key role within the business, working closely with technical and commercial teams to develop long-term client relationships and convert opportunities into profitable work. Key Responsibilities: Deliver against agreed sales and growth targets across defined markets and service lines. Identify, develop, and secure new business opportunities within DNOs, ICPs, EPC contractors, and renewable energy developers (including BESS, solar, and wind). Build and maintain strong relationships with key clients, partners, and industry stakeholders. Support the preparation of bids, tenders, PQQs, and proposal submissions in collaboration with engineering and commercial teams. Monitor market activity, frameworks, and procurement portals to identify upcoming opportunities. Maintain a healthy and active sales pipeline aligned with company growth objectives. Prepare and update capability statements, presentations, and supporting bid documentation. Work with senior leadership to support commercial strategy, pricing approaches, and partnership development. Represent the company at industry events, conferences, and networking opportunities. Support marketing and business development initiatives, including digital content and LinkedIn engagement. Provide regular reporting on pipeline activity, wins/losses, forecasts, and market intelligence. Manage and develop relationships with OEM partners as UK channel representatives, including performance reporting and forecasting. Travel within the UK and occasionally internationally for client meetings, site visits, and industry engagement. Be flexible in working hours where required to meet client and project demands. Minimum Requirements: Education: Degree in Electrical Engineering, Business, or a related discipline (preferred). Experience: 5+ years in business development, commercial, or sales roles within the UK/European energy, utilities, or engineering sectors. Proven track record of achieving and exceeding sales targets. Strong understanding of UK energy infrastructure markets, including DNOs, ICPs, and data centre frameworks. Skills & Attributes: Strong client-facing and relationship management skills. Excellent negotiation and presentation abilities. Strong written and verbal communication skills. Commercially aware with the ability to interpret financial and tender documentation. Proficient in MS Office, CRM systems, and LinkedIn for professional networking. Ability to work collaboratively across technical and commercial teams. Experience managing or mentoring team members is desirable. Other Requirements: Must be eligible to work in the UK. Full UK driving licence required. Willingness to travel as required across the UK and occasionally overseas. This is an opportunity to join a growing and ambitious organisation operating at the forefront of UK energy infrastructure, where your contribution will directly shape future growth and success. The salary is 50,000 to 70,000 plus benefits including bonus.
We're - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. We're looking for an experienced Employee Relations Manager to design and elevate our global ER approach. This role is ideal for someone who thrives in building frameworks from the ground up and someone who can take existing ER foundations, strengthen them, and enable our People team to confidently handle ER matters at scale. This is not a full-time case-handling role. Instead, you will focus on building the systems, tools, policies, and capabilities that enable our People teams and managers to manage ER situations effectively. You will also act as a backup subject matter expert for complex or sensitive cases when needed. We are looking for someone who combines deep ER expertise with strong commercial judgment, an ability to simplify complex situations, and a mindset oriented toward scalable design. They will modernise how we approach ER globally, leveraging process redesign, technology, and AI, while striking the right balance between legal compliance and pragmatic business outcomes. Build & Enhance Employee Relations Capability Develop a clear ER strategy and operating model that aligns with our business structure, risk appetite, and future scale. Create modern, user-friendly frameworks, playbooks, and toolkits that equip People Partners and managers to independently navigate ER issues (grievances, disciplinaries, performance management, redundancies, sickness absence management, etc.). Design decision trees, case categorisation models, escalation pathways, and quality standards that reinforce consistency, speed, and commercial decision making. Introduce mechanisms that reduce dependency on ER specialists while improving capability across the People Partner and leadership populations. Training & Capability Uplift Develop and deliver structured training for People Partners, managers, and leaders on ER best practices, investigations, performance management, and policy application. Provide live, on-the-job coaching and case mentorship to build capability and reduce escalations. Build digital self-service content and learning modules that empower employees and decrease reliance on ER experts. Facilitate quarterly ER simulation training using real Checkout case patterns to build confidence and decision making ability. Policy Ownership & Expansion Audit and benchmark existing ER policies, identifying opportunities for simplification, clarity, and alignment to our culture, legal standards, and commercial needs. Draft and implement updated and new ER-related policies (conduct, grievances, investigations, performance management, etc.) that are globally consistent but locally adaptable. Build a global ER policy architecture that supports scale, transparency, and ease of application by non-experts. Process Redesign (Including AI Integration) Assess and strengthen Employee Relations case management practices by identifying opportunities where tooling could add value, and designing and embedding effective internal processes, frameworks, and guidance to enable consistent, efficient case management and reporting. Redesign ER processes end-to-end to make them scalable, efficient, data-driven, and globally consistent. Identify opportunities to embed AI in workflows (case intake, document drafting, triage tools, early risk detection, theme identification, etc.) to improve speed, accuracy, and decision consistency. Define governance, controls, and safe use practices for AI supported ER tools in partnership with Legal, Tech, and Compliance. Lead implementation of new systems, workflows, and tooling that modernise the ER experience for People Partners, managers, and employees. Constantly identify friction points and redesign processes that balance compliance with pragmatic, commercially sound outcomes. Advisory & Escalation Support Act as a strategic advisor for complex and sensitive cases, balancing legal risk, culture, commercial impacts, and reputational considerations. Provide high-quality support for high-risk or high complexity cases, including sensitive conduct issues. Drive consistency and fairness across decisions by supporting calibration, case reviews, and cross team alignment discussions. Serve as the primary escalation point for ER appeals and critical decision reviews. Risk Management & Culture Use ER data, insights, and trends to identify behavioural themes, systemic risks, and opportunities for proactive intervention. Partner with People, Legal, and business leaders to design interventions that strengthen trust, fairness, accountability, and performance discipline. Ensure the ER approach reinforces positive employee experience, organisational values, and an environment where good performance and good conduct are expected and managed consistently. Continuously scan for external developments in ER, AI, legal changes, and people risk-and translate them into actionable improvements at Checkout. About You A minimum of 6 years experience in a dedicated ER role, such as an ER Manager role or ER CoE role. Experience must include designing and implementing ER frameworks, policy and tooling. Proven track record operating in a global business with employees across multiple regions. Proven ability to build policy, processes, and training from scratch or in a rapidly evolving environment. Strong investigative skills and a deep understanding of employment law across multiple regions. Experience integrating AI tools or technology into HR/ER processes (or strong appetite to develop this skill). Excellent communication, coaching, and influencing skills High integrity, sound judgment, discretion, and a balanced, pragmatic approach.
Apr 25, 2026
Full time
We're - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. We're looking for an experienced Employee Relations Manager to design and elevate our global ER approach. This role is ideal for someone who thrives in building frameworks from the ground up and someone who can take existing ER foundations, strengthen them, and enable our People team to confidently handle ER matters at scale. This is not a full-time case-handling role. Instead, you will focus on building the systems, tools, policies, and capabilities that enable our People teams and managers to manage ER situations effectively. You will also act as a backup subject matter expert for complex or sensitive cases when needed. We are looking for someone who combines deep ER expertise with strong commercial judgment, an ability to simplify complex situations, and a mindset oriented toward scalable design. They will modernise how we approach ER globally, leveraging process redesign, technology, and AI, while striking the right balance between legal compliance and pragmatic business outcomes. Build & Enhance Employee Relations Capability Develop a clear ER strategy and operating model that aligns with our business structure, risk appetite, and future scale. Create modern, user-friendly frameworks, playbooks, and toolkits that equip People Partners and managers to independently navigate ER issues (grievances, disciplinaries, performance management, redundancies, sickness absence management, etc.). Design decision trees, case categorisation models, escalation pathways, and quality standards that reinforce consistency, speed, and commercial decision making. Introduce mechanisms that reduce dependency on ER specialists while improving capability across the People Partner and leadership populations. Training & Capability Uplift Develop and deliver structured training for People Partners, managers, and leaders on ER best practices, investigations, performance management, and policy application. Provide live, on-the-job coaching and case mentorship to build capability and reduce escalations. Build digital self-service content and learning modules that empower employees and decrease reliance on ER experts. Facilitate quarterly ER simulation training using real Checkout case patterns to build confidence and decision making ability. Policy Ownership & Expansion Audit and benchmark existing ER policies, identifying opportunities for simplification, clarity, and alignment to our culture, legal standards, and commercial needs. Draft and implement updated and new ER-related policies (conduct, grievances, investigations, performance management, etc.) that are globally consistent but locally adaptable. Build a global ER policy architecture that supports scale, transparency, and ease of application by non-experts. Process Redesign (Including AI Integration) Assess and strengthen Employee Relations case management practices by identifying opportunities where tooling could add value, and designing and embedding effective internal processes, frameworks, and guidance to enable consistent, efficient case management and reporting. Redesign ER processes end-to-end to make them scalable, efficient, data-driven, and globally consistent. Identify opportunities to embed AI in workflows (case intake, document drafting, triage tools, early risk detection, theme identification, etc.) to improve speed, accuracy, and decision consistency. Define governance, controls, and safe use practices for AI supported ER tools in partnership with Legal, Tech, and Compliance. Lead implementation of new systems, workflows, and tooling that modernise the ER experience for People Partners, managers, and employees. Constantly identify friction points and redesign processes that balance compliance with pragmatic, commercially sound outcomes. Advisory & Escalation Support Act as a strategic advisor for complex and sensitive cases, balancing legal risk, culture, commercial impacts, and reputational considerations. Provide high-quality support for high-risk or high complexity cases, including sensitive conduct issues. Drive consistency and fairness across decisions by supporting calibration, case reviews, and cross team alignment discussions. Serve as the primary escalation point for ER appeals and critical decision reviews. Risk Management & Culture Use ER data, insights, and trends to identify behavioural themes, systemic risks, and opportunities for proactive intervention. Partner with People, Legal, and business leaders to design interventions that strengthen trust, fairness, accountability, and performance discipline. Ensure the ER approach reinforces positive employee experience, organisational values, and an environment where good performance and good conduct are expected and managed consistently. Continuously scan for external developments in ER, AI, legal changes, and people risk-and translate them into actionable improvements at Checkout. About You A minimum of 6 years experience in a dedicated ER role, such as an ER Manager role or ER CoE role. Experience must include designing and implementing ER frameworks, policy and tooling. Proven track record operating in a global business with employees across multiple regions. Proven ability to build policy, processes, and training from scratch or in a rapidly evolving environment. Strong investigative skills and a deep understanding of employment law across multiple regions. Experience integrating AI tools or technology into HR/ER processes (or strong appetite to develop this skill). Excellent communication, coaching, and influencing skills High integrity, sound judgment, discretion, and a balanced, pragmatic approach.
Senior Digital Performance Marketing Manager, OnTheMarket - London Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. It is included in the S&P 500 Index and the NASDAQ 100. CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. The company has over 35 years of experience and continues to innovate to deliver a world class user experience through superior content, imagery, design and functionality. In December 2023, CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number one residential property portal. Role Description Join our fast paced marketing team in a senior role where you'll work with multimillion pound budgets to drive key digital performance goals. Responsibilities Create and deliver effective paid marketing strategies working to budgets and goals. Optimise campaigns to improve performance across search, programmatic and social channels. Produce regular reports with key stats, campaign analysis and clear actionable takeaways. Hands on management of paid campaigns, to drive lead generation. Oversee the management of social media and retargeting campaigns. Monitor ad performance, adjust targeting parameters, budgets, and ad creatives based on campaign objectives and performance metrics. Implement strategies to optimise conversion rates. Utilise data analytics and metrics to measure and monitor the performance of marketing initiatives, making data driven decisions. Conduct keyword research, ad copywriting, ad group structuring, and ad extensions implementation to maximise campaign performance and relevance. Implement A/B testing methodologies for ad creatives, landing pages, and ad placements to optimise click through rates (CTR), conversion rates, and return on ad spend (ROAS). Monitor campaign performance metrics such as CPC, CPA, conversion rates, impression share, quality score, and ad position. Plan and optimise budgets regularly to achieve company targets. Lead on other digital focused projects and initiatives as required by the business. Manage, coach and develop three marketing executives. Qualifications Educated to degree level or equivalent experience. Understands tracking and attribution methodologies for digital marketing. Proven experience managing end to end paid media campaigns across platforms such as Google, Bing Ads and social media advertising platforms (Meta Ads, etc.). Hands on experience with campaign setup, optimisation, budget management, bid strategies, and performance tracking for lead generation, conversion optimisation, and ROI driven results. Comprehensive understanding of digital marketing principles, strategies and tactics including paid social media, PPC advertising, SEM, display advertising, remarketing and CRO. Knowledge of SEO principles, keyword research and integration of PPC and SEO strategies for improved search visibility and performance. Proficiency in analytics tools such as Google Analytics, Google Ads, Bing Ads, Meta Insights and data visualisation tools to track, measure and analyse PPC campaign performance metrics, KPIs and ROI. Ability to derive actionable insights from data analysis, identify optimisation opportunities, and make data driven decisions to improve campaign performance and efficiency. Experience in conducting keyword research, keyword analysis and competitor analysis to identify high performing keywords, negative keywords and long tail keywords for paid media campaigns. Strong copywriting skills to create compelling ad copy, ad headlines, ad descriptions and ad extensions that drive clicks, conversions and engagement. Strong analytical and problem solving skills to identify campaign performance issues, troubleshoot technical issues and implement solutions for optimisation and ROI improvement. Excellent communication skills to effectively communicate paid media strategies, campaign performance insights and optimisation recommendations to stakeholders, marketing teams and senior management. Ability to collaborate with cross functional teams including marketing, sales, product owners, designers and developers to align campaigns with overall marketing initiatives and business objectives. Benefits Working at CoStar Group means you'll enjoy a culture of collaboration and innovation. Other perks include full private medical cover, dental cover, life assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more. Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing. We recognise the positive value of diversity and promote equality. Applications are welcome from all backgrounds, including women, disabled and BAME candidates, and people of all ages, sexual orientations, nationalities, religions and beliefs.
Apr 25, 2026
Full time
Senior Digital Performance Marketing Manager, OnTheMarket - London Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. It is included in the S&P 500 Index and the NASDAQ 100. CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. The company has over 35 years of experience and continues to innovate to deliver a world class user experience through superior content, imagery, design and functionality. In December 2023, CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number one residential property portal. Role Description Join our fast paced marketing team in a senior role where you'll work with multimillion pound budgets to drive key digital performance goals. Responsibilities Create and deliver effective paid marketing strategies working to budgets and goals. Optimise campaigns to improve performance across search, programmatic and social channels. Produce regular reports with key stats, campaign analysis and clear actionable takeaways. Hands on management of paid campaigns, to drive lead generation. Oversee the management of social media and retargeting campaigns. Monitor ad performance, adjust targeting parameters, budgets, and ad creatives based on campaign objectives and performance metrics. Implement strategies to optimise conversion rates. Utilise data analytics and metrics to measure and monitor the performance of marketing initiatives, making data driven decisions. Conduct keyword research, ad copywriting, ad group structuring, and ad extensions implementation to maximise campaign performance and relevance. Implement A/B testing methodologies for ad creatives, landing pages, and ad placements to optimise click through rates (CTR), conversion rates, and return on ad spend (ROAS). Monitor campaign performance metrics such as CPC, CPA, conversion rates, impression share, quality score, and ad position. Plan and optimise budgets regularly to achieve company targets. Lead on other digital focused projects and initiatives as required by the business. Manage, coach and develop three marketing executives. Qualifications Educated to degree level or equivalent experience. Understands tracking and attribution methodologies for digital marketing. Proven experience managing end to end paid media campaigns across platforms such as Google, Bing Ads and social media advertising platforms (Meta Ads, etc.). Hands on experience with campaign setup, optimisation, budget management, bid strategies, and performance tracking for lead generation, conversion optimisation, and ROI driven results. Comprehensive understanding of digital marketing principles, strategies and tactics including paid social media, PPC advertising, SEM, display advertising, remarketing and CRO. Knowledge of SEO principles, keyword research and integration of PPC and SEO strategies for improved search visibility and performance. Proficiency in analytics tools such as Google Analytics, Google Ads, Bing Ads, Meta Insights and data visualisation tools to track, measure and analyse PPC campaign performance metrics, KPIs and ROI. Ability to derive actionable insights from data analysis, identify optimisation opportunities, and make data driven decisions to improve campaign performance and efficiency. Experience in conducting keyword research, keyword analysis and competitor analysis to identify high performing keywords, negative keywords and long tail keywords for paid media campaigns. Strong copywriting skills to create compelling ad copy, ad headlines, ad descriptions and ad extensions that drive clicks, conversions and engagement. Strong analytical and problem solving skills to identify campaign performance issues, troubleshoot technical issues and implement solutions for optimisation and ROI improvement. Excellent communication skills to effectively communicate paid media strategies, campaign performance insights and optimisation recommendations to stakeholders, marketing teams and senior management. Ability to collaborate with cross functional teams including marketing, sales, product owners, designers and developers to align campaigns with overall marketing initiatives and business objectives. Benefits Working at CoStar Group means you'll enjoy a culture of collaboration and innovation. Other perks include full private medical cover, dental cover, life assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more. Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug free workplace and perform pre employment substance abuse testing. We recognise the positive value of diversity and promote equality. Applications are welcome from all backgrounds, including women, disabled and BAME candidates, and people of all ages, sexual orientations, nationalities, religions and beliefs.
EasyWebRecruitment.com
High Wycombe, Buckinghamshire
Our client exists to give everybody within their community the best chance of surviving and recovering from an emergency. They are here for you and your loved ones. Whoever you are. Wherever and whenever you need them. In Berkshire, Buckinghamshire, and Oxfordshire. What they are looking for: They're looking for a passionate and driven Design and Multimedia Assistant to join their growing Engagement team and work closely with their Design and Multimedia Content Manager. This is an exciting opportunity for someone who wants to make a real impact by helping to shape and deliver compelling communications that champion their lifesaving work. Your role You ll play a key part in bringing their brand to life across digital and print channels. From supporting campaign delivery to managing their multimedia library, you ll ensure their visual identity is applied consistently and creatively. You ll also work closely with colleagues across the organisation, helping them communicate effectively and confidently through strong design and multimedia content You ll be responsible for: Creating design and multimedia assets for campaigns and day to day briefs, ensuring everything aligns with their brand Supporting colleagues to apply brand guidelines and contributing to resources that keep their visual identity consistent Managing their Digital Asset Management System and photo archive, including accurate tagging and consent records Assisting with photography needs, coordinating external creatives, and collaborating on reels and graphic content Providing wider support to the Communications team through planning, admin tasks, and championing their brand Representing the charity at events and supporting additional projects as needed, including occasional out of hours work About you You re a creative thinker with a keen eye for detail and a passion for visual storytelling. You enjoy working collaboratively, juggling multiple projects, and bringing ideas to life through engaging design and multimedia content. You re organised, proactive, and excited by the opportunity to support a mission driven charity making a real difference. They're looking for someone who: Has experience using Adobe Creative Suite to produce high quality design and multimedia assets Brings creativity and originality to visual content across digital and print channels Has strong organisational skills and can manage multiple deadlines with confidence Communicates clearly and works well with colleagues across different teams Is comfortable maintaining systems and processes, including digital asset libraries and consent records Is eager to learn, develop, and contribute to a supportive and collaborative Communications team Is passionate about using design to support meaningful, impactful work Why join them? You ll be part of a dynamic, compassionate, and forward-thinking organisation. They're proud of their culture, collaborative, inclusive, and committed to personal development. They care deeply about the wellbeing of their team and offer flexible working arrangements to support a healthy work-life balance. If this role sounds like it s for you, they would love you to apply! In return they offer a competitive salary and great staff benefits such as. 25 Days holiday / 187.5 Hours Holiday Hybrid Working (minimum 2 days in office) Holiday Trading Free annual Flu Vaccination Blue Light Card (Option to purchase) Employee Assistance Programme Company Pension Scheme Simply Health Medical cash back scheme Disability Confident Employer Their values They live by their values every day: They care no matter what for their patients, their families, and each other. They go above and beyond in the care they provide and the work they do. They do the right thing in how they act and the decisions they make. Together they are who they are because together, they save lives. Diversity and inclusion They're committed to building a diverse and inclusive workforce that reflects the communities they serve. They welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector. Safeguarding They follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of their staff, volunteers, and the people they support. Relevant checks (e.g. DBS) will be carried out where appropriate. How to apply To apply, please complete their online application form and tell them why you re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as they are unable to offer sponsorship. Vacancy Closing Date: 7 May 2026 This post may close early due to high numbers of applications, so you are advised to apply promptly Our client is a Disability Confident employer. They are committed to discussing and implementing adjustments to support you during your application process and beyond. REF-
Apr 25, 2026
Full time
Our client exists to give everybody within their community the best chance of surviving and recovering from an emergency. They are here for you and your loved ones. Whoever you are. Wherever and whenever you need them. In Berkshire, Buckinghamshire, and Oxfordshire. What they are looking for: They're looking for a passionate and driven Design and Multimedia Assistant to join their growing Engagement team and work closely with their Design and Multimedia Content Manager. This is an exciting opportunity for someone who wants to make a real impact by helping to shape and deliver compelling communications that champion their lifesaving work. Your role You ll play a key part in bringing their brand to life across digital and print channels. From supporting campaign delivery to managing their multimedia library, you ll ensure their visual identity is applied consistently and creatively. You ll also work closely with colleagues across the organisation, helping them communicate effectively and confidently through strong design and multimedia content You ll be responsible for: Creating design and multimedia assets for campaigns and day to day briefs, ensuring everything aligns with their brand Supporting colleagues to apply brand guidelines and contributing to resources that keep their visual identity consistent Managing their Digital Asset Management System and photo archive, including accurate tagging and consent records Assisting with photography needs, coordinating external creatives, and collaborating on reels and graphic content Providing wider support to the Communications team through planning, admin tasks, and championing their brand Representing the charity at events and supporting additional projects as needed, including occasional out of hours work About you You re a creative thinker with a keen eye for detail and a passion for visual storytelling. You enjoy working collaboratively, juggling multiple projects, and bringing ideas to life through engaging design and multimedia content. You re organised, proactive, and excited by the opportunity to support a mission driven charity making a real difference. They're looking for someone who: Has experience using Adobe Creative Suite to produce high quality design and multimedia assets Brings creativity and originality to visual content across digital and print channels Has strong organisational skills and can manage multiple deadlines with confidence Communicates clearly and works well with colleagues across different teams Is comfortable maintaining systems and processes, including digital asset libraries and consent records Is eager to learn, develop, and contribute to a supportive and collaborative Communications team Is passionate about using design to support meaningful, impactful work Why join them? You ll be part of a dynamic, compassionate, and forward-thinking organisation. They're proud of their culture, collaborative, inclusive, and committed to personal development. They care deeply about the wellbeing of their team and offer flexible working arrangements to support a healthy work-life balance. If this role sounds like it s for you, they would love you to apply! In return they offer a competitive salary and great staff benefits such as. 25 Days holiday / 187.5 Hours Holiday Hybrid Working (minimum 2 days in office) Holiday Trading Free annual Flu Vaccination Blue Light Card (Option to purchase) Employee Assistance Programme Company Pension Scheme Simply Health Medical cash back scheme Disability Confident Employer Their values They live by their values every day: They care no matter what for their patients, their families, and each other. They go above and beyond in the care they provide and the work they do. They do the right thing in how they act and the decisions they make. Together they are who they are because together, they save lives. Diversity and inclusion They're committed to building a diverse and inclusive workforce that reflects the communities they serve. They welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector. Safeguarding They follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of their staff, volunteers, and the people they support. Relevant checks (e.g. DBS) will be carried out where appropriate. How to apply To apply, please complete their online application form and tell them why you re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as they are unable to offer sponsorship. Vacancy Closing Date: 7 May 2026 This post may close early due to high numbers of applications, so you are advised to apply promptly Our client is a Disability Confident employer. They are committed to discussing and implementing adjustments to support you during your application process and beyond. REF-
Are you an Order Management Specialist looking to join a leading organisation and make a significant impact? Our client is seeking a Senior Order Management Specialist to act as the strategic architect of their revenue stream. In this high-impact role, you will move beyond simple processing to take full ownership of the contract-to-cash lifecycle for their most sophisticated, high-value projects. The Impact You Will Make: Take full ownership of the sales order lifecycle, translating complex contracts into ERP projects with accurate invoicing and revenue recognition profiles. Proactively trigger invoice requests and revenue milestones-whether at contract signature, monthly intervals, or project completion-ensuring compliance with accounting policies. Act as a key advisor to Business Unit Directors and Project Managers, providing the reporting and analysis needed to track project health and contract spend against PO values. Design and maintain sophisticated Excel tracking files for high-value, multi-site, and long-term projects. Support our business growth by identifying opportunities to enhance operational procedures and system effectiveness. About You: H ave at least 2 years of experience booking contracts into an ERP system (experience with Focal Point or Access Dimensions is a plus). Possess strong analytical skills and advanced Excel proficiency for setting up complex invoice profiles and budget files. Confident communicator, skilled at negotiating issues and building strong relationships with stakeholders across different departments. Excellent attention to detail and the ability to manage multiple priorities independently. Requirements: Minimum 2 years' experience in a similar project-based finance or contract administration role. Proven finance experience in budgeting, forecasting, and reviewing contract status vs. value. Minimum GCSE English and Maths (A-Level or higher preferred). A proactive approach to personal growth and a professional demeanor at all times. On applying you agree to receive finance specific content from our Randstad Finance & Accounting community () Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Apr 25, 2026
Full time
Are you an Order Management Specialist looking to join a leading organisation and make a significant impact? Our client is seeking a Senior Order Management Specialist to act as the strategic architect of their revenue stream. In this high-impact role, you will move beyond simple processing to take full ownership of the contract-to-cash lifecycle for their most sophisticated, high-value projects. The Impact You Will Make: Take full ownership of the sales order lifecycle, translating complex contracts into ERP projects with accurate invoicing and revenue recognition profiles. Proactively trigger invoice requests and revenue milestones-whether at contract signature, monthly intervals, or project completion-ensuring compliance with accounting policies. Act as a key advisor to Business Unit Directors and Project Managers, providing the reporting and analysis needed to track project health and contract spend against PO values. Design and maintain sophisticated Excel tracking files for high-value, multi-site, and long-term projects. Support our business growth by identifying opportunities to enhance operational procedures and system effectiveness. About You: H ave at least 2 years of experience booking contracts into an ERP system (experience with Focal Point or Access Dimensions is a plus). Possess strong analytical skills and advanced Excel proficiency for setting up complex invoice profiles and budget files. Confident communicator, skilled at negotiating issues and building strong relationships with stakeholders across different departments. Excellent attention to detail and the ability to manage multiple priorities independently. Requirements: Minimum 2 years' experience in a similar project-based finance or contract administration role. Proven finance experience in budgeting, forecasting, and reviewing contract status vs. value. Minimum GCSE English and Maths (A-Level or higher preferred). A proactive approach to personal growth and a professional demeanor at all times. On applying you agree to receive finance specific content from our Randstad Finance & Accounting community () Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
The role We re seeking a Senior Digital Manager to join our fantastic award winning Engagement, Marketing and Communications team. We are at an exciting period of growth at Pancreatic Cancer UK with some exciting projects planned. We need someone to: Provide strategic digital leadership and implement our digital roadmap and report on digital developments across the organisation. Take overall responsibility for the effective running of the charity s digital function, including the maintenance, development and growth of our digital channels and platforms to meet our audience s needs and department goals and KPIs. Lead digital transformation within the organisation by proactively identifying and responding to emerging trends and technologies (with a particular focus on AI), horizon scanning and future-proofing our digital channels to ensure we are in the strongest possible position to respond to future changes. About You Experience of overseeing the smooth-running of the digital function within an organisation and providing ongoing digital support to internal teams. Experience of leading, developing and line-managing a small team Experience of developing and implementing digital strategies across all channels: SEO/GEO, SEM, content marketing, owned social, paid social, PPC, email marketing. Experience of analysing performance data and optimising activity. Experience of managing suppliers e.g. website agency, designers, paid advertising agency. If this sounds like you we d love to hear from you! About working for us This is a fast-paced organisation that is committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. About us We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease. Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more. We bring more break throughs through research, more change through campaigning and more support through our expert nurses. We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten. Because people with pancreatic cancer need more than hope. Underpinning this vision are our three values: Courage Compassion Community We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. Safeguarding PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. Hybrid-working: Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. How to apply You can download the Job Description and Person Specification for full details of the role (The job description is on our website's advert). If you have any questions about this role that we ve not answered, please get in touch with James Barker (contact details are on our website's advert) To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. Please note that interviews will be held remotely on 21, 22, 26 May 2026 and second interview will include a presentation and will be held on 1 to 3 June. No agencies/sales call please as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
Apr 24, 2026
Full time
The role We re seeking a Senior Digital Manager to join our fantastic award winning Engagement, Marketing and Communications team. We are at an exciting period of growth at Pancreatic Cancer UK with some exciting projects planned. We need someone to: Provide strategic digital leadership and implement our digital roadmap and report on digital developments across the organisation. Take overall responsibility for the effective running of the charity s digital function, including the maintenance, development and growth of our digital channels and platforms to meet our audience s needs and department goals and KPIs. Lead digital transformation within the organisation by proactively identifying and responding to emerging trends and technologies (with a particular focus on AI), horizon scanning and future-proofing our digital channels to ensure we are in the strongest possible position to respond to future changes. About You Experience of overseeing the smooth-running of the digital function within an organisation and providing ongoing digital support to internal teams. Experience of leading, developing and line-managing a small team Experience of developing and implementing digital strategies across all channels: SEO/GEO, SEM, content marketing, owned social, paid social, PPC, email marketing. Experience of analysing performance data and optimising activity. Experience of managing suppliers e.g. website agency, designers, paid advertising agency. If this sounds like you we d love to hear from you! About working for us This is a fast-paced organisation that is committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. About us We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease. Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more. We bring more break throughs through research, more change through campaigning and more support through our expert nurses. We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten. Because people with pancreatic cancer need more than hope. Underpinning this vision are our three values: Courage Compassion Community We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. Safeguarding PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. Hybrid-working: Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. How to apply You can download the Job Description and Person Specification for full details of the role (The job description is on our website's advert). If you have any questions about this role that we ve not answered, please get in touch with James Barker (contact details are on our website's advert) To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. Please note that interviews will be held remotely on 21, 22, 26 May 2026 and second interview will include a presentation and will be held on 1 to 3 June. No agencies/sales call please as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
We have an exciting opportunity for an experienced Senior Communications Officer to come and join our team in Middlesbrough. Location This role is both community-based in Middlesbrough, with the ability to work from home as agreed with your manager. There may also be occasional travel to other programme sites (currently Redcar, Cleveland, Stoke-On-Trent and Scotland) or travel to our London office. Salary Up to £35,000 DOE Employment Type Permanent Team Communications team About you We are looking for someone who can demonstrate the following: Significant experience in a communications role, including experience with copywriting and content creation. Experience producing high quality, clear, compelling and audience appropriate content for a range of platforms. Empathy, cultural awareness, and sensitivity when communicating with and about communities whose voices and experiences are often underrepresented, including those with English as an additional language or limited literacy in English. The ability to clearly demonstrate our impact and inspire collaboration among our partners and stakeholders by sharing compelling and meaningful stories. Demonstrable knowledge and understanding of the local community, including its strengths, needs, and challenges. Strong knowledge and skills in Adobe Creative Suite such as Illustrator, InDesign, Photoshop or Canva. About the role The responsibilities of this role include: Actively identify opportunities where communications can strengthen programme delivery, support parent outreach and increase engagement with families and communities. Develop the local stakeholder engagement approach in line with agreed objectives, proactively identifying opportunities to strengthen relationships and using data and team insight to increase engagement. Support effective communications with stakeholders across sectors including community, health, education and local organisations. Develop and produce compelling, audience focused content for a range of channels, including newsletters, case studies and promotional materials. Work closely with the Head of Communications, Programme Leads and colleagues across the organisation to align communications priorities with programme and organisational objectives. About us Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five. Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities. About our benefits Pension contributions We will contribute 3% and you can contribute 5% towards your pension through NEST. 25 annual leave days per year plus bank holidays. £100 contribution towards your professional body membership. Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK. To apply for this role, please submit your cover letter and CV by following the Apply Now button. Closing date for applications is midnight on Friday 8th May 2026.
Apr 24, 2026
Full time
We have an exciting opportunity for an experienced Senior Communications Officer to come and join our team in Middlesbrough. Location This role is both community-based in Middlesbrough, with the ability to work from home as agreed with your manager. There may also be occasional travel to other programme sites (currently Redcar, Cleveland, Stoke-On-Trent and Scotland) or travel to our London office. Salary Up to £35,000 DOE Employment Type Permanent Team Communications team About you We are looking for someone who can demonstrate the following: Significant experience in a communications role, including experience with copywriting and content creation. Experience producing high quality, clear, compelling and audience appropriate content for a range of platforms. Empathy, cultural awareness, and sensitivity when communicating with and about communities whose voices and experiences are often underrepresented, including those with English as an additional language or limited literacy in English. The ability to clearly demonstrate our impact and inspire collaboration among our partners and stakeholders by sharing compelling and meaningful stories. Demonstrable knowledge and understanding of the local community, including its strengths, needs, and challenges. Strong knowledge and skills in Adobe Creative Suite such as Illustrator, InDesign, Photoshop or Canva. About the role The responsibilities of this role include: Actively identify opportunities where communications can strengthen programme delivery, support parent outreach and increase engagement with families and communities. Develop the local stakeholder engagement approach in line with agreed objectives, proactively identifying opportunities to strengthen relationships and using data and team insight to increase engagement. Support effective communications with stakeholders across sectors including community, health, education and local organisations. Develop and produce compelling, audience focused content for a range of channels, including newsletters, case studies and promotional materials. Work closely with the Head of Communications, Programme Leads and colleagues across the organisation to align communications priorities with programme and organisational objectives. About us Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five. Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities. About our benefits Pension contributions We will contribute 3% and you can contribute 5% towards your pension through NEST. 25 annual leave days per year plus bank holidays. £100 contribution towards your professional body membership. Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK. To apply for this role, please submit your cover letter and CV by following the Apply Now button. Closing date for applications is midnight on Friday 8th May 2026.
Are you a creative and commercially minded digital marketer looking for a hybrid part-time role (22.5 hours per week, minimum of 1 day per week in the office) where you can truly make your mark? Our client is an established, family-run jewellery brand with over 40 years of heritage, based in the historic city centre of York. Their store attracts a loyal mix of local customers and tourists from all over the world, and in recent years, they have expanded online, launching their e-commerce store 8 years ago. Following consistent organic growth, they're now looking for a talented and driven Digital Marketing Executive to take ownership of marketing activity and help them reach the next level. This is a rare opportunity to pioneer the digital marketing function within a well-established business, working both independently and alongside a trusted external marketing agency (Visualsoft) to grow online presence, increase brand awareness, and drive sales both online and in-store. If you are a creative marketer with strategic thinking skills, a passion for jewellery, and the ability to deliver impactful campaigns, this role offers you freedom, flexibility, and the chance to make a measurable impact. Key Responsibilities Digital Campaign Management Work in close alignment with the external agency (Visualsoft) to plan, execute, and optimise digital marketing campaigns across Google Ads, Meta, Instagram, Pinterest, and other relevant channels. Manage email marketing campaigns - including copywriting, audience segmentation, and reporting - ensuring content is authentic and on-brand Create engaging, original digital content for social media, email, and online use, including product photography, lifestyle imagery, short-form video, and graphics. Use AI tools to enhance workflow efficiency, while maintaining brand voice and quality. Website & E-Commerce Maintain and update product listings, descriptions, images, and pricing on the e-commerce site. Implement SEO best practices to improve search rankings and increase organic traffic. Liaise with the agency to ensure a seamless user experience (UX) and optimised conversion rates. Monitor site performance, flag issues, and oversee improvements. Social Media & Content Develop a strategic marketing content calendar aligned with product launches, marketing campaigns, and seasonal events. Manage all organic social media channels, with a focus on growth, engagement, and reach - not just aesthetics. Monitor and respond to customer comments and messages on social platforms. Analyse content performance using analytics tools, adapting the strategy for maximum impact. Analytics & Reporting Track, measure, and report monthly on KPIs for both online and offline marketing activity, including ROI, conversion rates, traffic, and engagement. Present insights and recommendations to the Managing Director to inform future campaigns. Monitor competitor activity and market trends to identify opportunities. Retail Marketing Support Create digital and print assets (e.g. using Canva or Photoshop) to promote in-store events, sales, and product launches. Work with the store team to ensure all marketing materials are aligned with brand standards. Drive campaigns that encourage in-store visits and cross-channel shopping. About You Minimum 2 years' experience in digital marketing, ideally within retail or e-commerce. Strong understanding of paid media and how it operates (Google Ads, Meta Ads Manager) and organic social growth strategies. Knowledge of SEO and content marketing principles. Experience with e-commerce platforms or working with agencies that have. Proficiency in design/content creation tools (Canva, Adobe Creative Suite, or similar). Analytical skills and experience using Google Analytics and other reporting tools. Excellent written and verbal communication skills, with a flair for creative copywriting. Passion for jewellery, fashion, or luxury retail is highly desirable. Highly organised with strong attention to detail. Commercially minded and target-driven. Confident working both independently and in collaboration with agencies. Details & Benefits Salary: £32,000 per annum pro-rata (equivalent to £19,200 for 22.5 hours per week). Performance-related bonuses based on agreed targets. Schedule: Flexible - 3 days per week (Monday-Friday), hybrid working with at least 1 x 7.5 hour day per week in our York office. Benefits: Staff discount on jewellery purchases. Opportunities for professional development and training. Supportive, creative working environment within a growing heritage brand. Why Join Us? This role offers autonomy, creativity, and the opportunity to truly own the marketing function within a trusted and established family-run business. You'll have the flexibility to shape your own schedule, the support of an experienced external marketing agency, and the creative freedom to bring your ideas to life - all while working with beautiful products and a loyal customer base.
Apr 24, 2026
Full time
Are you a creative and commercially minded digital marketer looking for a hybrid part-time role (22.5 hours per week, minimum of 1 day per week in the office) where you can truly make your mark? Our client is an established, family-run jewellery brand with over 40 years of heritage, based in the historic city centre of York. Their store attracts a loyal mix of local customers and tourists from all over the world, and in recent years, they have expanded online, launching their e-commerce store 8 years ago. Following consistent organic growth, they're now looking for a talented and driven Digital Marketing Executive to take ownership of marketing activity and help them reach the next level. This is a rare opportunity to pioneer the digital marketing function within a well-established business, working both independently and alongside a trusted external marketing agency (Visualsoft) to grow online presence, increase brand awareness, and drive sales both online and in-store. If you are a creative marketer with strategic thinking skills, a passion for jewellery, and the ability to deliver impactful campaigns, this role offers you freedom, flexibility, and the chance to make a measurable impact. Key Responsibilities Digital Campaign Management Work in close alignment with the external agency (Visualsoft) to plan, execute, and optimise digital marketing campaigns across Google Ads, Meta, Instagram, Pinterest, and other relevant channels. Manage email marketing campaigns - including copywriting, audience segmentation, and reporting - ensuring content is authentic and on-brand Create engaging, original digital content for social media, email, and online use, including product photography, lifestyle imagery, short-form video, and graphics. Use AI tools to enhance workflow efficiency, while maintaining brand voice and quality. Website & E-Commerce Maintain and update product listings, descriptions, images, and pricing on the e-commerce site. Implement SEO best practices to improve search rankings and increase organic traffic. Liaise with the agency to ensure a seamless user experience (UX) and optimised conversion rates. Monitor site performance, flag issues, and oversee improvements. Social Media & Content Develop a strategic marketing content calendar aligned with product launches, marketing campaigns, and seasonal events. Manage all organic social media channels, with a focus on growth, engagement, and reach - not just aesthetics. Monitor and respond to customer comments and messages on social platforms. Analyse content performance using analytics tools, adapting the strategy for maximum impact. Analytics & Reporting Track, measure, and report monthly on KPIs for both online and offline marketing activity, including ROI, conversion rates, traffic, and engagement. Present insights and recommendations to the Managing Director to inform future campaigns. Monitor competitor activity and market trends to identify opportunities. Retail Marketing Support Create digital and print assets (e.g. using Canva or Photoshop) to promote in-store events, sales, and product launches. Work with the store team to ensure all marketing materials are aligned with brand standards. Drive campaigns that encourage in-store visits and cross-channel shopping. About You Minimum 2 years' experience in digital marketing, ideally within retail or e-commerce. Strong understanding of paid media and how it operates (Google Ads, Meta Ads Manager) and organic social growth strategies. Knowledge of SEO and content marketing principles. Experience with e-commerce platforms or working with agencies that have. Proficiency in design/content creation tools (Canva, Adobe Creative Suite, or similar). Analytical skills and experience using Google Analytics and other reporting tools. Excellent written and verbal communication skills, with a flair for creative copywriting. Passion for jewellery, fashion, or luxury retail is highly desirable. Highly organised with strong attention to detail. Commercially minded and target-driven. Confident working both independently and in collaboration with agencies. Details & Benefits Salary: £32,000 per annum pro-rata (equivalent to £19,200 for 22.5 hours per week). Performance-related bonuses based on agreed targets. Schedule: Flexible - 3 days per week (Monday-Friday), hybrid working with at least 1 x 7.5 hour day per week in our York office. Benefits: Staff discount on jewellery purchases. Opportunities for professional development and training. Supportive, creative working environment within a growing heritage brand. Why Join Us? This role offers autonomy, creativity, and the opportunity to truly own the marketing function within a trusted and established family-run business. You'll have the flexibility to shape your own schedule, the support of an experienced external marketing agency, and the creative freedom to bring your ideas to life - all while working with beautiful products and a loyal customer base.
We have an exciting opportunity for an experienced Senior Communications Officer to come and join our team in Redcar & Cleveland. Location This role is both community-based in Redcar & Cleveland, with the ability to work from home as agreed with your manager. There may also be occasional travel to other programme sites (currently Middlesbrough, Stoke-On-Trent and Scotland) or travel to our London office. Salary Up to £35,000 DOE Employment Type Permanent Team Communications team About you We are looking for someone who can demonstrate the following: Significant experience in a communications role, including experience with copywriting and content creation. Experience producing high quality, clear, compelling and audience appropriate content for a range of platforms. The ability to clearly demonstrate our impact and inspire collaboration among our partners and stakeholders by sharing compelling and meaningful stories. Demonstrable knowledge and understanding of the local community, including its strengths, needs, and challenges. Strong knowledge and skills in Adobe Creative Suite such as Illustrator, InDesign, Photoshop or Canva. About the role The responsibilities of this role include: Actively identify opportunities where communications can strengthen programme delivery, support parent outreach and increase engagement with families and communities. Develop the local stakeholder engagement approach in line with agreed objectives, proactively identifying opportunities to strengthen relationships and using data and team insight to increase engagement. Support effective communications with stakeholders across sectors including community, health, education and local organisations. Develop and produce compelling, audience focused content for a range of channels, including newsletters, case studies and promotional materials. Work closely with the Head of Communications, Programme Leads and colleagues across the organisation to align communications priorities with programme and organisational objectives. About us Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five. Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities. About our benefits Pension contributions We will contribute 3% and you can contribute 5% towards your pension through NEST. 25 annual leave days per year plus bank holidays. £100 contribution towards your professional body membership. Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK. To apply for this role, please submit your cover letter and CV by following the Apply Now button. Closing date for applications is midnight on Friday 8th May 2026.
Apr 24, 2026
Full time
We have an exciting opportunity for an experienced Senior Communications Officer to come and join our team in Redcar & Cleveland. Location This role is both community-based in Redcar & Cleveland, with the ability to work from home as agreed with your manager. There may also be occasional travel to other programme sites (currently Middlesbrough, Stoke-On-Trent and Scotland) or travel to our London office. Salary Up to £35,000 DOE Employment Type Permanent Team Communications team About you We are looking for someone who can demonstrate the following: Significant experience in a communications role, including experience with copywriting and content creation. Experience producing high quality, clear, compelling and audience appropriate content for a range of platforms. The ability to clearly demonstrate our impact and inspire collaboration among our partners and stakeholders by sharing compelling and meaningful stories. Demonstrable knowledge and understanding of the local community, including its strengths, needs, and challenges. Strong knowledge and skills in Adobe Creative Suite such as Illustrator, InDesign, Photoshop or Canva. About the role The responsibilities of this role include: Actively identify opportunities where communications can strengthen programme delivery, support parent outreach and increase engagement with families and communities. Develop the local stakeholder engagement approach in line with agreed objectives, proactively identifying opportunities to strengthen relationships and using data and team insight to increase engagement. Support effective communications with stakeholders across sectors including community, health, education and local organisations. Develop and produce compelling, audience focused content for a range of channels, including newsletters, case studies and promotional materials. Work closely with the Head of Communications, Programme Leads and colleagues across the organisation to align communications priorities with programme and organisational objectives. About us Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five. Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities. About our benefits Pension contributions We will contribute 3% and you can contribute 5% towards your pension through NEST. 25 annual leave days per year plus bank holidays. £100 contribution towards your professional body membership. Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK. To apply for this role, please submit your cover letter and CV by following the Apply Now button. Closing date for applications is midnight on Friday 8th May 2026.
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Apr 24, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Regulatory Affairs Officer Job Type: Permanent We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide. The business has grown significantly in recent years and has continued ambitious growth objectives for its Biological products. To meet this growth a new Global Production plant is currently being built in Howden, UK. We are seeking a Regulatory Affairs Officer to join our team. The Regulatory Affairs team is responsible for ensuring that all YaraVita and YaraAmplix products meet regulatory requirements across global markets. This includes maintaining compliance with local and international chemical and fertiliser regulations through the management of technical documentation, label content, regulatory submissions, and ongoing monitoring of market-specific requirements. Reporting to the Regulatory Affairs & Packaging Design Manager in this role, you will be responsible for ensuring product compliance for all YaraVita/ YaraAmplix brand products with local and international chemical and fertilizer regulations. In this role, you will work with product data, contribute to project activities, and collaborate closely with internal teams and external authorities to support the successful launch of new products and ensure continued compliance of existing ones. This is an excellent opportunity to join a collaborative team and make a meaningful impact at a global level. Responsibilities Support and maintain global product registrations for a portfolio of 500+ products manufactured at Yara Pocklington. Support registration-related administrative activities, including payments and subscription renewals. Assist the Regulatory Affairs team in the development, update, and management of EU Fertilising Products Regulation (FPR) dossiers. Prepare high-quality technical documentation to support regulatory submissions and ensure ongoing compliance. Safeguard confidentiality, including managing and overseeing NDAs with external stakeholders. Work closely with the Biostimulant Regulatory team to ensure products comply with relevant regulatory frameworks. Provide technical guidance to the Quality Control team on documentation requirements for global regulatory compliance. Collaborate with Product Development to ensure all ingredients meet global chemical regulatory standards. Liaise with external suppliers to obtain and validate product compliance information. Review internal processes and documentation to ensure alignment with regulatory requirements and best practices. Support global packaging development projects and provide support to ensure label compliance across markets. Update and maintain label text in line with applicable fertiliser regulations and packaging design requirements. Profile 'A' level education, preferably English / Business Admin / Chemistry / Maths Minimum 3 years of experience on product registrations/regulatory affairs High level of IT competence in particular, Microsoft Office Suite, SAP Project Management and change management experience Excellent attention to detail Additional Information In addition to a great place to work, Yara offer an attractive rewards package including: 25 days holiday (plus option to buy 5 more) Vitality Private Health 10% employer Pension Contributions Life Assurance Wide range of personal development opportunities Inclusion & Wellbeing Activities (including football, badminton, tennis, running and walking) Please send your CV by clicking the button "Apply now". CV's sent via email will not be accepted. Apply no later than 19th April 2026 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Apr 24, 2026
Full time
Regulatory Affairs Officer Job Type: Permanent We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide. The business has grown significantly in recent years and has continued ambitious growth objectives for its Biological products. To meet this growth a new Global Production plant is currently being built in Howden, UK. We are seeking a Regulatory Affairs Officer to join our team. The Regulatory Affairs team is responsible for ensuring that all YaraVita and YaraAmplix products meet regulatory requirements across global markets. This includes maintaining compliance with local and international chemical and fertiliser regulations through the management of technical documentation, label content, regulatory submissions, and ongoing monitoring of market-specific requirements. Reporting to the Regulatory Affairs & Packaging Design Manager in this role, you will be responsible for ensuring product compliance for all YaraVita/ YaraAmplix brand products with local and international chemical and fertilizer regulations. In this role, you will work with product data, contribute to project activities, and collaborate closely with internal teams and external authorities to support the successful launch of new products and ensure continued compliance of existing ones. This is an excellent opportunity to join a collaborative team and make a meaningful impact at a global level. Responsibilities Support and maintain global product registrations for a portfolio of 500+ products manufactured at Yara Pocklington. Support registration-related administrative activities, including payments and subscription renewals. Assist the Regulatory Affairs team in the development, update, and management of EU Fertilising Products Regulation (FPR) dossiers. Prepare high-quality technical documentation to support regulatory submissions and ensure ongoing compliance. Safeguard confidentiality, including managing and overseeing NDAs with external stakeholders. Work closely with the Biostimulant Regulatory team to ensure products comply with relevant regulatory frameworks. Provide technical guidance to the Quality Control team on documentation requirements for global regulatory compliance. Collaborate with Product Development to ensure all ingredients meet global chemical regulatory standards. Liaise with external suppliers to obtain and validate product compliance information. Review internal processes and documentation to ensure alignment with regulatory requirements and best practices. Support global packaging development projects and provide support to ensure label compliance across markets. Update and maintain label text in line with applicable fertiliser regulations and packaging design requirements. Profile 'A' level education, preferably English / Business Admin / Chemistry / Maths Minimum 3 years of experience on product registrations/regulatory affairs High level of IT competence in particular, Microsoft Office Suite, SAP Project Management and change management experience Excellent attention to detail Additional Information In addition to a great place to work, Yara offer an attractive rewards package including: 25 days holiday (plus option to buy 5 more) Vitality Private Health 10% employer Pension Contributions Life Assurance Wide range of personal development opportunities Inclusion & Wellbeing Activities (including football, badminton, tennis, running and walking) Please send your CV by clicking the button "Apply now". CV's sent via email will not be accepted. Apply no later than 19th April 2026 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Key information Location : Manchester, Bristol, Newcastle, Nottingham, or London Hours : 37.5 hours per week (full time) Start date : ASAP (we are happy to work with notice periods) Duration : Permanent Salary: £31,825 - £35,280 per annum if based in London, £29,175 - £32,630 per annum if based in Bristol, Nottingham, Manchester, Newcastle, plus a £312 yearly tax-free work from home allowance. Application deadline : Friday 22nd May, 12pm This application process will consist of 3 stages: Written application, Telephone interview and Assessment Centre (interview & written task). Role Summary The Exclusive Opportunities Senior Officer will be responsible for ensuring that upReach s Exclusive Opportunities (internships and short-term work experience) programmes operate smoothly and effectively, and will report to the Exclusive Opportunities Manager. You will work alongside Programme Coordinators, Partnership Managers and Programme Managers to ensure the successful implementation of exclusive work experience and internship opportunities, which provide upReach Associates with the experiences, networks, commercial awareness and skills needed to secure top roles upon graduating. Core Responsibilities Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities. The Core responsibilities include: SUPPORTING THE SMOOTH RUNNING OF EXCLUSIVE OPPORTUNITIES PROGRAMMES: Lead the logistical and operational planning and delivery of Exclusive Opportunities, ensuring successful implementation and high-quality support for programme participants and partners. Develop engaging promotion of new opportunities to Associates to increase the number and diversity of applicants. Manage the application and allocation processes for programmes, working with members of the Programmes Team and partner contacts to ensure smooth processes are in place throughout. Monitor, evaluate and report on the effectiveness of the programmes, and identify/make improvements based on this. Act as the primary point of contact for day-to-day partnership requests, and students accessing Exclusive Opportunities, and take action to respond to any issues raised. SUPPORTING PARTNERSHIPS AND PROGRAMMES TEAMS: Ensure the wider Programmes Team is kept informed of the internship and work experience programme content and timelines, and enabled to best support Associates taking part. Collaborate with the Sector Programme Managers to design application assessment materials (where required) and applicant support resources for Programme Coordinators, and run their own Exclusive Opportunities. Work with the Programmes team to encourage Associates to apply for and participate in the Exclusive Opportunities programmes. EXCLUSIVES OPPORTUNITIES PARTNERSHIPS MANAGEMENT: Take ownership of a small portfolio of upReach's existing exclusive opportunities partnerships, managing day-to-day relationships with support and guidance from the Exclusives Programmes and Partnerships Manager. Support the Exclusives PM in managing their broader portfolio, including relationship stewardship, partner communications, and coordination of activity. Collaborate with Partnerships Managers to review and renew employer partners collaborating with upReach on work experience and internship programmes. Assist the Exclusives Programmes and Partnerships Manager in high-quality prospecting and relationship-building activity, contributing to income-generating partnerships that also deliver high-impact opportunities for Associates. Collaborate closely with the Exclusives Programmes and Partnerships Manager and the Marketing & Communications team to co-create high-quality content and campaigns that showcase our partnerships - including case studies and social media promotion. Contribute to impact reporting for the partnership portfolio by gathering data and stories that demonstrate partnership outcomes and drive continued engagement. Skills and Experience The ideal candidate for Exclusive Opportunities Senior Officer should display these skills: Excellent communication skills, both written and verbal Excellent organisational skills and the ability to prioritise a varied workload, manage competing demands and deliver to tight deadlines Strong problem-solving skills Self-motivation and an ability to work in a small team as well as independently Ability to engage and communicate confidently with stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation. To be successful, it is anticipated that you would have experience in: Communicating with a variety of stakeholders, through written and verbal communication Managing and prioritising a varied workload Some project management experience would be beneficial. Team Culture & Benefits: We offer: Flexible and hybrid working. Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. Birthday leave and Volunteering leave Enhanced Parental Leave beyond statutory requirements for all team members. 3% Pension Contribution, which increased to 5% after 5 years of working with us. Cycle-to-work scheme. Monthly socials and annual wellbeing days Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. Personal Development Budget, activated after 6 months in the role. The opportunity to participate in our fantastic staff networks: Disability and Inclusion Network Diverse Roots Network Green Network LGBTQ+ Network Mindfulness Network Parents and Carers Network (Im)Migrants Network Ready to apply? We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. Applications close on Friday 22nd May at 12pm EQUAL OPPORTUNITIES At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.
Apr 24, 2026
Full time
Key information Location : Manchester, Bristol, Newcastle, Nottingham, or London Hours : 37.5 hours per week (full time) Start date : ASAP (we are happy to work with notice periods) Duration : Permanent Salary: £31,825 - £35,280 per annum if based in London, £29,175 - £32,630 per annum if based in Bristol, Nottingham, Manchester, Newcastle, plus a £312 yearly tax-free work from home allowance. Application deadline : Friday 22nd May, 12pm This application process will consist of 3 stages: Written application, Telephone interview and Assessment Centre (interview & written task). Role Summary The Exclusive Opportunities Senior Officer will be responsible for ensuring that upReach s Exclusive Opportunities (internships and short-term work experience) programmes operate smoothly and effectively, and will report to the Exclusive Opportunities Manager. You will work alongside Programme Coordinators, Partnership Managers and Programme Managers to ensure the successful implementation of exclusive work experience and internship opportunities, which provide upReach Associates with the experiences, networks, commercial awareness and skills needed to secure top roles upon graduating. Core Responsibilities Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities. The Core responsibilities include: SUPPORTING THE SMOOTH RUNNING OF EXCLUSIVE OPPORTUNITIES PROGRAMMES: Lead the logistical and operational planning and delivery of Exclusive Opportunities, ensuring successful implementation and high-quality support for programme participants and partners. Develop engaging promotion of new opportunities to Associates to increase the number and diversity of applicants. Manage the application and allocation processes for programmes, working with members of the Programmes Team and partner contacts to ensure smooth processes are in place throughout. Monitor, evaluate and report on the effectiveness of the programmes, and identify/make improvements based on this. Act as the primary point of contact for day-to-day partnership requests, and students accessing Exclusive Opportunities, and take action to respond to any issues raised. SUPPORTING PARTNERSHIPS AND PROGRAMMES TEAMS: Ensure the wider Programmes Team is kept informed of the internship and work experience programme content and timelines, and enabled to best support Associates taking part. Collaborate with the Sector Programme Managers to design application assessment materials (where required) and applicant support resources for Programme Coordinators, and run their own Exclusive Opportunities. Work with the Programmes team to encourage Associates to apply for and participate in the Exclusive Opportunities programmes. EXCLUSIVES OPPORTUNITIES PARTNERSHIPS MANAGEMENT: Take ownership of a small portfolio of upReach's existing exclusive opportunities partnerships, managing day-to-day relationships with support and guidance from the Exclusives Programmes and Partnerships Manager. Support the Exclusives PM in managing their broader portfolio, including relationship stewardship, partner communications, and coordination of activity. Collaborate with Partnerships Managers to review and renew employer partners collaborating with upReach on work experience and internship programmes. Assist the Exclusives Programmes and Partnerships Manager in high-quality prospecting and relationship-building activity, contributing to income-generating partnerships that also deliver high-impact opportunities for Associates. Collaborate closely with the Exclusives Programmes and Partnerships Manager and the Marketing & Communications team to co-create high-quality content and campaigns that showcase our partnerships - including case studies and social media promotion. Contribute to impact reporting for the partnership portfolio by gathering data and stories that demonstrate partnership outcomes and drive continued engagement. Skills and Experience The ideal candidate for Exclusive Opportunities Senior Officer should display these skills: Excellent communication skills, both written and verbal Excellent organisational skills and the ability to prioritise a varied workload, manage competing demands and deliver to tight deadlines Strong problem-solving skills Self-motivation and an ability to work in a small team as well as independently Ability to engage and communicate confidently with stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation. To be successful, it is anticipated that you would have experience in: Communicating with a variety of stakeholders, through written and verbal communication Managing and prioritising a varied workload Some project management experience would be beneficial. Team Culture & Benefits: We offer: Flexible and hybrid working. Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. Birthday leave and Volunteering leave Enhanced Parental Leave beyond statutory requirements for all team members. 3% Pension Contribution, which increased to 5% after 5 years of working with us. Cycle-to-work scheme. Monthly socials and annual wellbeing days Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. Personal Development Budget, activated after 6 months in the role. The opportunity to participate in our fantastic staff networks: Disability and Inclusion Network Diverse Roots Network Green Network LGBTQ+ Network Mindfulness Network Parents and Carers Network (Im)Migrants Network Ready to apply? We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. Applications close on Friday 22nd May at 12pm EQUAL OPPORTUNITIES At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.
Firmin Recruit are delighted to be assisting our established client based in Canterbury to find an experienced Events & Marketing Manager to join their friendly established team. Our client is a well-established Commercial/Residential Lettings company who have been established for many years and deals with Residential, Commercial, Property management over several offices in Kent. This is an excellent opportunity for a highly motivated and strategic individual to play a key role in the continued development and promotion of the Company's brand and services. The Role: To Lead and deliver my client's marketing strategy enhancing brand visibility, driving business growth, and ensuring the consistent development of engaging and effective marketing initiatives across all channels. The role combines strategic planning, creative content creation, and team leadership to support the Company's objectives and strengthen client engagement. Events & Marketing Manager - Key Responsibilities: Develop and implement comprehensive marketing strategies aligned with the Company's overall business objectives Plan, manage and optimise digital marketing campaigns across a range of platforms Analyse campaign performance data and provide detailed reports with actionable insights Oversee the creation and delivery of high-quality marketing content, including website, email, and social media communications Ensure brand consistency across all marketing channels and materials Manage marketing budgets effectively, ensuring maximum return on investment Work collaboratively with internal departments to support business development and client engagement initiatives Lead and manage marketing projects from inception through to successful completion Create engaging content for social media, email newsletters and the company website Events & Marketing Manager - Suitable Candidate : Previous Marketing Management experience Excellent standard of written and spoken English, with strong grammar and spelling High level of concentration , accuracy, and attention to detail Strong analytical and data interpretation skills Demonstrable strategic thinking and planning capability Proven digital marketing experience Leadership and project management experience Creative mindset with the ability to produce engaging content Excellent communication and interpersonal skills Sound financial awareness, including budgeting experience Knowledge of design tools ( Canva, Adobe Creative suite) is preferred Driving is essential Hours: 9 am - 5. 30 pm Monday - Friday Hybrid Working: Available once familiar with my clients systems. Normally operate 2 days in the office, 3 days from home policy, although a discussion can be had around this. Events & Marketing Manager - Benefits: 25 days holiday + extra days at Christmas, Learning and Development programme is in place from day one, Long Service Awards, Health Care ( after 1 year of service), Pension Scheme, Parking and Professional Subscriptions etc. If you have the necessary skills and would like more information about this role, please send your CV. Firmin Recruit are an agency working on behalf of our client
Apr 24, 2026
Full time
Firmin Recruit are delighted to be assisting our established client based in Canterbury to find an experienced Events & Marketing Manager to join their friendly established team. Our client is a well-established Commercial/Residential Lettings company who have been established for many years and deals with Residential, Commercial, Property management over several offices in Kent. This is an excellent opportunity for a highly motivated and strategic individual to play a key role in the continued development and promotion of the Company's brand and services. The Role: To Lead and deliver my client's marketing strategy enhancing brand visibility, driving business growth, and ensuring the consistent development of engaging and effective marketing initiatives across all channels. The role combines strategic planning, creative content creation, and team leadership to support the Company's objectives and strengthen client engagement. Events & Marketing Manager - Key Responsibilities: Develop and implement comprehensive marketing strategies aligned with the Company's overall business objectives Plan, manage and optimise digital marketing campaigns across a range of platforms Analyse campaign performance data and provide detailed reports with actionable insights Oversee the creation and delivery of high-quality marketing content, including website, email, and social media communications Ensure brand consistency across all marketing channels and materials Manage marketing budgets effectively, ensuring maximum return on investment Work collaboratively with internal departments to support business development and client engagement initiatives Lead and manage marketing projects from inception through to successful completion Create engaging content for social media, email newsletters and the company website Events & Marketing Manager - Suitable Candidate : Previous Marketing Management experience Excellent standard of written and spoken English, with strong grammar and spelling High level of concentration , accuracy, and attention to detail Strong analytical and data interpretation skills Demonstrable strategic thinking and planning capability Proven digital marketing experience Leadership and project management experience Creative mindset with the ability to produce engaging content Excellent communication and interpersonal skills Sound financial awareness, including budgeting experience Knowledge of design tools ( Canva, Adobe Creative suite) is preferred Driving is essential Hours: 9 am - 5. 30 pm Monday - Friday Hybrid Working: Available once familiar with my clients systems. Normally operate 2 days in the office, 3 days from home policy, although a discussion can be had around this. Events & Marketing Manager - Benefits: 25 days holiday + extra days at Christmas, Learning and Development programme is in place from day one, Long Service Awards, Health Care ( after 1 year of service), Pension Scheme, Parking and Professional Subscriptions etc. If you have the necessary skills and would like more information about this role, please send your CV. Firmin Recruit are an agency working on behalf of our client
Application Architect Onsite in Bracknell Eligible for DV clearance £65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments Your technical experience;Core Infrastructure VMware/vSphere RHEL & Windows Server Microsoft Services Active Directory, including Group Policy (GPO), DNS integration Linux & Platform Engineering Experience working within Red Hat Enterprise Linux environments Ability to write scripts to automate operational or security processes Familiarity with pattern matching techniques and regular expressions (Regex), particularly within security or antivirus tooling Configuration and management of the standard RHEL Firewall Exposure to Linux-based security tooling and antivirus technologies Networking & Gateway Technologies Citrix NetScaler Wireshark Understanding of Gateway appliances and associated software Knowledge of secure communications protocols , including messaging platforms such as XMPP Storage & Data NetApp SAN NAS Backup solutions Security & Web PKI management applications Web applications and protocols Experience supporting file validation, inspection, and content verification within secure transfer environments If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
Apr 24, 2026
Full time
Application Architect Onsite in Bracknell Eligible for DV clearance £65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments Your technical experience;Core Infrastructure VMware/vSphere RHEL & Windows Server Microsoft Services Active Directory, including Group Policy (GPO), DNS integration Linux & Platform Engineering Experience working within Red Hat Enterprise Linux environments Ability to write scripts to automate operational or security processes Familiarity with pattern matching techniques and regular expressions (Regex), particularly within security or antivirus tooling Configuration and management of the standard RHEL Firewall Exposure to Linux-based security tooling and antivirus technologies Networking & Gateway Technologies Citrix NetScaler Wireshark Understanding of Gateway appliances and associated software Knowledge of secure communications protocols , including messaging platforms such as XMPP Storage & Data NetApp SAN NAS Backup solutions Security & Web PKI management applications Web applications and protocols Experience supporting file validation, inspection, and content verification within secure transfer environments If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
Application Security Architect Onsite in Bracknell Eligible for DV clearance £65-70k per annum + benefits package We are seeking an experienced Security Application Architect to support the delivery and ongoing evolution of a secure Gateway capability for a strategic UK defence customer . This role combines architectural ownership, secure design governance, and operational assurance within a high-security, mission-critical environment. You'll shape technical direction, drive change, and ensure resilient, compliant solution delivery across engineering and support teams. What you'll be doing; Own and design technical changes required to maintain and enhance Gateway capability Produce high-quality design documentation in collaboration with the customer and Programme Manager Support solution governance and architectural integrity Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments Support monitoring and investigation of communications platforms such as email and XMPP-based chat, including the ability to review underlying conversation data where required for security analysis Contribute to file validation and inspection processes, ensuring transferred files conform to expected formats and security controls Your technical background;Core Infrastructure VMware/vSphere RHEL & Windows Server Microsoft Services Active Directory , including Group Policy (GPO), DNS integration, LDAP directory structures, and directory management/maintenance Resource management of server platforms and optimisation of system performance Trellix/McAfee security platforms SIEM integration , including syslog creation, forwarding and reporting pipelines Email security standards and protocols Linux & Platform Engineering Experience working within Red Hat Enterprise Linux environments Ability to write scripts to automate operational or security processes Familiarity with pattern matching techniques and regular expressions (Regex) , particularly within security or antivirus tooling Configuration and management of the standard RHEL Firewall Exposure to Linux-based security tooling and antivirus technologies Gateway Technologies Understanding of Gateway appliances and associated software Knowledge of secure communications protocols , including messaging platforms such as XMPP Security & Web Experience supporting file validation, inspection, and content verification within secure transfer environments If you are interested in discussing this Application Security Architect role further, please reply back with a copy of your updated CV.
Apr 24, 2026
Full time
Application Security Architect Onsite in Bracknell Eligible for DV clearance £65-70k per annum + benefits package We are seeking an experienced Security Application Architect to support the delivery and ongoing evolution of a secure Gateway capability for a strategic UK defence customer . This role combines architectural ownership, secure design governance, and operational assurance within a high-security, mission-critical environment. You'll shape technical direction, drive change, and ensure resilient, compliant solution delivery across engineering and support teams. What you'll be doing; Own and design technical changes required to maintain and enhance Gateway capability Produce high-quality design documentation in collaboration with the customer and Programme Manager Support solution governance and architectural integrity Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments Support monitoring and investigation of communications platforms such as email and XMPP-based chat, including the ability to review underlying conversation data where required for security analysis Contribute to file validation and inspection processes, ensuring transferred files conform to expected formats and security controls Your technical background;Core Infrastructure VMware/vSphere RHEL & Windows Server Microsoft Services Active Directory , including Group Policy (GPO), DNS integration, LDAP directory structures, and directory management/maintenance Resource management of server platforms and optimisation of system performance Trellix/McAfee security platforms SIEM integration , including syslog creation, forwarding and reporting pipelines Email security standards and protocols Linux & Platform Engineering Experience working within Red Hat Enterprise Linux environments Ability to write scripts to automate operational or security processes Familiarity with pattern matching techniques and regular expressions (Regex) , particularly within security or antivirus tooling Configuration and management of the standard RHEL Firewall Exposure to Linux-based security tooling and antivirus technologies Gateway Technologies Understanding of Gateway appliances and associated software Knowledge of secure communications protocols , including messaging platforms such as XMPP Security & Web Experience supporting file validation, inspection, and content verification within secure transfer environments If you are interested in discussing this Application Security Architect role further, please reply back with a copy of your updated CV.
Bold. Autonomous. Built to Scale. If you know B2B tech / IT marketing, understand MSPs, and want real ownership, keep reading. This role sits at the engine room of a high-performing, London-based IT Managed Service Provider operating at the premium end of the market. The business is ambitious, growing, and commercially sharp and now needs a Marketing Manager who can build momentum, sharpen positioning, and turn strategy into measurable results. This is not a hands-off or heavily layered marketing team. This is the best seat in the house for a marketer who wants autonomy, influence, and direct impact on revenue. You ll be the sole owner of the marketing function , responsible for designing and executing a modern, data-led marketing engine across five core pillars: Market Intelligence Brand Lead Generation Engagement & Nurture Sales Enablement You ll shape how the business is seen, heard, and chosen, owning campaigns end-to-end, creating compelling content, driving demand, and enabling sales with the tools they need to win. This is a role for someone who thrives in a build-and-run environment: commercially minded, creative, analytical, and comfortable making decisions without waiting for permission. The Role at a Glance Marketing Manager (Sole Contributor) London Based Hybrid (3 Days Office / 2 Remote) £50,000 basic + Quarterly KPI Bonus Potential Full-Time, Permanent Expertise: Managed IT Support / Managed Cybersecurity / Microsoft / Cloud Expertise / Technology, SaaS. Pedigree: Tier 1 Microsoft Solutions Technology Partner About the Role Reporting directly into leadership, you ll take full ownership of marketing strategy and execution. Your remit spans: • Planning and delivering multichannel demand generation campaigns • Strengthening brand positioning and thought leadership • Driving website performance, engagement, and conversion • Supporting long-cycle, high-value sales with impactful enablement assets • Using AI and automation to improve efficiency, targeting, and scale You ll work closely with Sales, Solutions Architects, and Executives, translating complex technology into clear, compelling business value for regulated and professional services customers. Key Responsibilities Market Analysis & Intelligence • Ongoing competitor, sector, and audience analysis • Identifying growth opportunities across verticals such as professional services, legal, finance, and PE-backed firms • Using data and insights to refine strategy and maximise ROI Brand Awareness & Positioning • Owning messaging, tone of voice, and brand consistency • Producing high-quality content: blogs, case studies, ebooks, customer stories, and social assets • Elevating the company s profile through thought leadership and storytelling Lead Generation & Digital Marketing • Executing campaigns across SEO, PPC, paid social, email, and webinars • Owning website content, landing pages, and conversion optimisation • Leveraging AI tools to accelerate content creation and campaign performance Engagement, Nurture & ABM • Building targeted nurture programmes for prospects and customers • Running ABM-style micro-campaigns aligned with sales priorities • Strengthening engagement through education-led content and newsletters Sales Enablement & Collaboration • Creating and maintaining sales assets including pitch decks, proposals, case studies, and sector collateral • Managing a central content library aligned to the full sales cycle • Feeding the content pipeline with insights from across the business About You You re a hands-on B2B marketer with experience in MSP, IT services, SaaS, or professional services environments. You combine strategic thinking with executional strength, equally comfortable analysing performance data and writing high-impact content. You re confident operating as a one-person marketing function, setting direction, prioritising activity, and delivering results at pace. You bring: • Proven results across at least 3 of the 5 marketing pillars • Strong digital marketing capability (SEO, PPC, analytics, automation) • Experience running integrated lead generation campaigns • Excellent writing skills and the ability to translate technical complexity into business value • High proficiency with modern marketing and AI tools Bonus points if you ve: • Built or scaled a marketing function • Worked with ABM methodologies • Created visual content using tools like Canva, Adobe, or Figma • Marketed to regulated or professional services sectors Why Join? • Full ownership and visibility of the marketing function • Direct influence on revenue, brand, and growth strategy • Opportunity to build a modern, AI-enabled marketing engine • Hybrid working and a culture that values initiative and innovation Apply now if you want a technology-focssed marketing role with real responsibility, real impact, and the freedom to do your best work. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 24, 2026
Full time
Bold. Autonomous. Built to Scale. If you know B2B tech / IT marketing, understand MSPs, and want real ownership, keep reading. This role sits at the engine room of a high-performing, London-based IT Managed Service Provider operating at the premium end of the market. The business is ambitious, growing, and commercially sharp and now needs a Marketing Manager who can build momentum, sharpen positioning, and turn strategy into measurable results. This is not a hands-off or heavily layered marketing team. This is the best seat in the house for a marketer who wants autonomy, influence, and direct impact on revenue. You ll be the sole owner of the marketing function , responsible for designing and executing a modern, data-led marketing engine across five core pillars: Market Intelligence Brand Lead Generation Engagement & Nurture Sales Enablement You ll shape how the business is seen, heard, and chosen, owning campaigns end-to-end, creating compelling content, driving demand, and enabling sales with the tools they need to win. This is a role for someone who thrives in a build-and-run environment: commercially minded, creative, analytical, and comfortable making decisions without waiting for permission. The Role at a Glance Marketing Manager (Sole Contributor) London Based Hybrid (3 Days Office / 2 Remote) £50,000 basic + Quarterly KPI Bonus Potential Full-Time, Permanent Expertise: Managed IT Support / Managed Cybersecurity / Microsoft / Cloud Expertise / Technology, SaaS. Pedigree: Tier 1 Microsoft Solutions Technology Partner About the Role Reporting directly into leadership, you ll take full ownership of marketing strategy and execution. Your remit spans: • Planning and delivering multichannel demand generation campaigns • Strengthening brand positioning and thought leadership • Driving website performance, engagement, and conversion • Supporting long-cycle, high-value sales with impactful enablement assets • Using AI and automation to improve efficiency, targeting, and scale You ll work closely with Sales, Solutions Architects, and Executives, translating complex technology into clear, compelling business value for regulated and professional services customers. Key Responsibilities Market Analysis & Intelligence • Ongoing competitor, sector, and audience analysis • Identifying growth opportunities across verticals such as professional services, legal, finance, and PE-backed firms • Using data and insights to refine strategy and maximise ROI Brand Awareness & Positioning • Owning messaging, tone of voice, and brand consistency • Producing high-quality content: blogs, case studies, ebooks, customer stories, and social assets • Elevating the company s profile through thought leadership and storytelling Lead Generation & Digital Marketing • Executing campaigns across SEO, PPC, paid social, email, and webinars • Owning website content, landing pages, and conversion optimisation • Leveraging AI tools to accelerate content creation and campaign performance Engagement, Nurture & ABM • Building targeted nurture programmes for prospects and customers • Running ABM-style micro-campaigns aligned with sales priorities • Strengthening engagement through education-led content and newsletters Sales Enablement & Collaboration • Creating and maintaining sales assets including pitch decks, proposals, case studies, and sector collateral • Managing a central content library aligned to the full sales cycle • Feeding the content pipeline with insights from across the business About You You re a hands-on B2B marketer with experience in MSP, IT services, SaaS, or professional services environments. You combine strategic thinking with executional strength, equally comfortable analysing performance data and writing high-impact content. You re confident operating as a one-person marketing function, setting direction, prioritising activity, and delivering results at pace. You bring: • Proven results across at least 3 of the 5 marketing pillars • Strong digital marketing capability (SEO, PPC, analytics, automation) • Experience running integrated lead generation campaigns • Excellent writing skills and the ability to translate technical complexity into business value • High proficiency with modern marketing and AI tools Bonus points if you ve: • Built or scaled a marketing function • Worked with ABM methodologies • Created visual content using tools like Canva, Adobe, or Figma • Marketed to regulated or professional services sectors Why Join? • Full ownership and visibility of the marketing function • Direct influence on revenue, brand, and growth strategy • Opportunity to build a modern, AI-enabled marketing engine • Hybrid working and a culture that values initiative and innovation Apply now if you want a technology-focssed marketing role with real responsibility, real impact, and the freedom to do your best work. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
